McHost vs PixelSeven vs Voxtreme

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Posted by privenet, 07-28-2002, 02:31 AM
Ok, let's see who is the best for around $35/month. Here are their features: ---------------------MCHOST-----PIXELSEVEN-----VOXTREME Disk Space:------------1GB------------2GB------------1.5GB Bandwidth:------------18GB-----------24GB------------20GB IP Addresses:-----------1--------------15---------------4 Price/month:-----------$35------------$33-------------$35 Beside their features please also value these 2 critical factors: - Uptime - Support If you have experience with more than one of them please mention their advantages & disadvantages.
Posted by pitsikoulia, 07-28-2002, 03:03 AM
Interesting question... Well I am about 3 months with McHost and the downtime was tremendous. Not to mention other problems.. I moved to McHost leaving my previous provider for the same reasons. The only better thing in McHost was the fast support but as everybody I would prefer not having problems. Now I am already packing my things again.. This forum is full of McHost happy customers and I was wondering why? Well most of the happy ones are having 1-5 post which means instant creating accounts to support our "company" ..if you know what I mean.. I am looking for a provider with true 99% uptime. Does 99% exist? Anyway, for me is Pixelseven vs Voxtreme only.
Posted by Aussie Bob, 07-28-2002, 03:17 AM
It's next to impossible to compare these providers by price and what they offer above. What you should be looking into is what type of processors, drives and loads do their servers have. Look for servers with low loads. SCSI drives with maybe RAID, good external backup options etc...Getting more resources to use on the server for less $$$$$ means there will probably be more accounts on the server and therefore higher loads etc.
Posted by netacore, 07-28-2002, 04:50 AM
hmm .. ask each of those hosts to point you to a 'phpsysinfo' page on the server you'll be placed on. Monitor that page for a day or so, your decision should be easier
Posted by Typhoon, 07-28-2002, 04:55 AM
I'm currently with Voxtreme, I haven't had the experience of using the other 2 stated hosts but I can honestly say you should choose Voxtreme! You state uptime and support are critical factors, well my experience with Voxtreme can assure that you'll be pleased with both. The uptime of late has been great, I can't remember there being a period of unacceptable downtime in the last 3-4 months and if you search around you'll find Voxtreme has a very good reputation for its support.. Which I can vouch for, their response to support tickets and problems are very quick and they tend to always reply with a solution and not "we are looking into it".. I couldn't be more happier with Voxtreme and I'm sure a lot of people around here will feel the same!
Posted by Servstra-Sales, 07-28-2002, 07:45 AM
That's big accusation. I hope you have some sort of proof to back it up.
Posted by Selpaw, 07-28-2002, 08:00 AM
pitsikoulia can't talk.. only has 8 posts to their nick.... so pitsikoulia signed up to bash McHost?
Posted by pitsikoulia, 07-28-2002, 08:09 AM
Mr Warp, please inform me how many post I should have so as to talk? Beside if I do not talk how I will increase my post so as to be able to talk. You must be stupid.. Anyway, even if everybody says that McHost is good I could prove that in my occasion they are not. Actually if you scan around the forums you will see the disatisfaction on their new customers... Two posts below this one, somebody is looking for McHost replacement as well! THAT'S MY OPINION AND RESPECT IT! If you have anything else to say, then say it so as to help the friend who created the post.
Posted by Samuel, 07-28-2002, 08:31 AM
Hostworkz, it's true, just pulled my last customers out of mchost. I wouldn't recommend them, but there was a time I would have. Stay far away from mchost till they get their acts together. Just pulled 8 accounts out of their for damn good reasons.
Posted by mk123, 07-28-2002, 08:42 AM
for Voxtreme... i couldn't be much happier after getting regular bash up's from sterlet.net and donhost. Support of Voxtreme is very quick, responsive, i was surprised. Though they didn't had offer for annual payment, which i was looking for Well good work guys.. keep it up
Posted by MCHost-Marc, 07-28-2002, 01:08 PM
Note that post is 4 months old. In any way, i wish you all the best in your future ventures.
Posted by mk123, 07-28-2002, 01:18 PM
hey noone comment about PIXELSEVEN ?? Their costs seems cool what about their downtime? and support?
Posted by EzSnake, 07-28-2002, 06:39 PM
What do ya know marc. Can't please everyone all of the time
Posted by Samuel, 07-28-2002, 08:52 PM
Geeze, EzSnake, have you even used MCHost's services? I am trying to get away from them after moving my last customers away from a lack of response, repeated downtime, slow servers, and they are dragging their feet. Simple tickets open for 48 hours, saying they would do something, then not doing it. Its starting to just look like a scam, and I know how big they make themselves look but after 8 months they only got worse in their attitudes and response to requests for support.
Posted by MCHost-Marc, 07-28-2002, 09:23 PM
I wish you all the best with your new provider, Samuel
Posted by Samuel, 07-28-2002, 09:26 PM
Waiting for you to respond to 4 outstanding support tickets for my customers, as well as following through with what you said you were going to do with confirmation as well as response to e-mails. My new provider is he.net, a datacenter, not a reseller
Posted by MCHost-Marc, 07-28-2002, 09:29 PM
Your billing tickets are assigned to Letitia. She will take care of that from you. From your followups in your tickets, i always throught they were resolved to your satisfaction. I guess not. In any way, all the best to you
Posted by Samuel, 07-28-2002, 09:32 PM
Actually my customers say different, and your responses hava always been broken, lacking, and very VERY late, besides being halve truths. You state something, don't follow through, don't answer to it, then manipulate your forum to suit your comments, just finish up the business my customers have with your company so I can be done with ya all right? Quit passing the buck, quit walking around like you're so important you can't take care of your customers, its getting around and your comment here (Also lacking) and in 3 other places) speaks mounds for it so spare me the waste of time to hear you and do you freaking job
Posted by Samuel, 07-28-2002, 09:36 PM
Also my comments were always after you took a great deal of time to resolve, if you ever did on my customer's behalf. You've taken almost 4 days to finally respond and you wish me luck with my new provider? My new provider is me, I am just cleaning up my small accounts I had with you for my customers and you arent even going to do that in a timely fashion. Your support department is lacking and that is testmement by not only my experience but my customer's experience.
Posted by BuffaloWeb, 07-29-2002, 01:27 AM
Well, my opinion of the entire reselling industry has changed alot over the past couple years. It seems to me that as the reselling industry has grown and matured, it has lost much of its ability to do what it set out to do - that is, service the small/start-up hosting businesses that are not ready to go dedicated. In the bigger scheme of things, resellers should be (and are) a perfect bridge for a start-up hosting company that is trying to get their feet under them. Once that customer has grown to a particular size, it seems the natural progression in most cases to move on to a dedicated server. Most start-up hosting companies seem to test their wings with a reseller account and then leave the nest when they learn to fly. And few, if any, of the resellers out there seem to capitalize on the growth of their customers; rather than letting them outgrow you, Marketing 101 would suggest that you transition them up to your own ded servers. In this regard, the industry has not yet matured to the point of vertical integration to strengthen customer retention. But back to my point about support I personally think that the growth of the reseller hosting market has far out-stripped the ability of the major players to support it. When I was looking for a reselling arrangement a couple years ago, one company (named in this thread) never answered my original sales inquiry, one took a week, and another (not mentioned in this thread, but also quite popular) responded the next day. I went with the last one, and was hopeful that it would work out, since the owner was often referred to in these forums as a personable guy with great support, etc. The first time I had a problem and needed some help, I was absolutely shocked that any sane business person would be so flippant with a response to a paying customer. Not to say that this individual was an immature little primadonna but perhaps he was just plain and simple in over his head. He had too many customers, and not enough time humanly possible to truly service all of them. So, what to do? I still believe that resellers provide an important bridge for the young hosting company. But, unless there is some step-wise change in the competition, I personally think that they will never be able to retain customers, it is just an incredibly high churn rate. This leads to alot of mudslinging (that you frequently see on these boards) in order to steal a few customers from each other. However, the market segment that really does seem to have their marketing hats on straight is the dedicated market. They are making it easier and easier for folks to get onto their own box at a reasonable price. And, the quality of service that I now receive is incredible in comparison. Maybe its the difference in paying someone a couple hundred bucks a month instead of 20 or 30. You spend $250 and someone answers the phone, you spend $20 and they don't have one! A ded server may be out of your price range, but why not find 4 or 5 other guys looking for the same thing as you are, and sharing your own box (aka, the WHT Resellers Club concept)? You would also get the added benefit of learning the ropes from your partners. That's the route I took and have not regretted it in the least. There is simply no comparison to the reseller option.
Posted by Aussie Bob, 07-29-2002, 02:20 AM
Good article BuffaloWeb. We started out as humble resellers and then built our cashflow up to that of a dedicated server. We now have 3 servers and am just about to get 2 more. We're not talking cheapo $99/mth servers here, BTW. I run a revenue to server model of about 50%. It's a great business model and one with good long term prospects. I was with my accountant this morning doing our books for the end of financial year and he was trying to get his head around web hosting. He finally says, "so you're like a virtual property manager and each server is like an apartment building". He then spent the next 15 minutes praising my business model and telling me, "you know how many investment properties you would need to be earning that kind of money". He has heaps of clients who have investment properties etc. It's all good.
Posted by pitsikoulia, 07-29-2002, 02:45 AM
Great article BuffaloWeb, but it would have been more useful to mention names of good and bad resellers. Don't afraid to express free your opinion... After all you are not helping this post if you are not telling anything...
Posted by AussieHosts, 07-29-2002, 03:18 AM
You need to find yourself a new accountant then Bob! You've been trying to explain the concept to him for months. We can't change ours though...it's my Mother-in-Law's company. Gary
Posted by secludo, 07-29-2002, 03:25 AM
About 200 posts, and I signed up BECAUSE I was looking for a new host. Signed up with MCHost 5/31, received login information 6/1, and I can't think of a single bit of downtime. Maybe I was asleep when all the problems occured
Posted by xirus, 07-29-2002, 03:52 AM
i agree MCHost is one of the best hosts i have been with, nothing short of excellent (and they proved that with the new skin released tonight ). samuel (aka coastdweller) is famous at the MCHost forum for harassing and attacking other forum members. are you starting on wht now? welcome getting a dedicated server at he.net does not make your own provider. Last edited by xirus; 07-29-2002 at 03:59 AM.
Posted by secludo, 07-29-2002, 03:54 AM
Assuming you are talking about the CPanel skin, I actually find it kind of ugly, heh Maybe I just need to get use to it
Posted by xirus, 07-29-2002, 03:56 AM
my customers love it hehe
Posted by demonet, 07-29-2002, 04:31 AM
and you can offer this ? 50mb Web Space 1gb Datatransfer 5 Mysql Databases 5 Subdomains 5 FTP Accounts 5 Pop3 Accounts All for a 1.99 a month WOW
Posted by Aussie Bob, 07-29-2002, 04:34 AM
I was dealing with one of the lackie accountants today. The head accountant was probably out on the front 9. And there you shall forever stay.
Posted by AussieHosts, 07-29-2002, 04:37 AM
I believe I will outlive her. Not sure about the inheritance though...what would one do with an accountancy firm? Gary
Posted by Samuel, 07-29-2002, 04:50 AM
Walker =), sure does And I don't believe I have ever had a conversation with you and being the top poster on a board always gains detractors, not having any contact with you apparently you are offended that I became a disatisfied customer of mchost. =) and?
Posted by pitsikoulia, 07-29-2002, 05:24 AM
Why some people does not understand that THERE ARE MANY DISATISFIED CUSTOMERS OF MCHOST. If you are not you are lucky and stay with them for ever. Any experience for Pixelseven?
Posted by Samuel, 07-29-2002, 05:29 AM
No experience with Pixelseven, but I am familiar with the owner (I think). There is an awful lot of spin surrounding MCHost and from Walker's (Not you Rob, Xirus), his site is sitting on XO which means he is probally a new customer of MCHost and certainly does not know how many reseller accounts I had with mchost, nor what mchost was like last year. I'm thinking a Sean at pixelseven?
Posted by Aussie Bob, 07-29-2002, 05:39 AM
You mean there are 2 Walkers here? How can this be?
Posted by WiredMom, 07-29-2002, 06:22 AM
I'll raise my hand for PixelSeven - When I was with CP it was started with a reseller account from P7 Sean @ P7 takes good care of the servers he has AND the customer VERY well. Uptime and stability were great - and any questions were quickly taken care of. P7 goes the whole nine yards and then some.
Posted by Diane, 07-29-2002, 11:22 AM
If you are not you are lucky and stay with them for ever. I hope too. I really have to put a hand up for McHost here. I've only been with them over a month now. I have submitted tickets which have been responded to quickly. I love their forums. I don't think that I could have learned as much anywhere else - especially concerning script security. I guess partially because of the forums he's been able to create the illusion of a "small town feeling" in a big time company. It is a big company, but Marc really puts himself "out there" and I've grown to have a lot of respect for him and his company.
Posted by pitsikoulia, 07-29-2002, 12:45 PM
Ok, here is my idea.. Since Marc knows how to support the customers, let PixelSeven or Voxtreme - which are having much better servers - to hire Marc and then we will have the best hosting company ever!
Posted by mk123, 07-29-2002, 01:44 PM
heck NO!! atleast Voxtreme doesn't want anyone... I get immediate replies to my hosting tickets now, sometimes so fast as in minutes... i go crazy about their fast solution. and i don't want it to reach to next higher level that i think of the ticket and reply is there
Posted by justageek, 07-29-2002, 10:56 PM
I was with MC Host and was not at all pleased. I am with Voxtreme now and although it has only been a very short time, I am very very pleased with them. P.S. What happened to dooder?
Posted by Samuel, 07-29-2002, 10:59 PM
hahah dooder, dooder lives on developer forums! Steve one of developer forums' users created a spanking dooder. www.developer-forums.com check out the smilies, can't remember the link, but he is there. www.domain.com/smilies.php I think
Posted by pitsikoulia, 07-30-2002, 02:44 AM
Pixelseven is down! Well we might have a winner here (Voxtreme).
Posted by pitsikoulia, 07-30-2002, 04:39 AM
Many McHost customers are down as well! It must be a problem with dv2.net datacenter. I want to hear happy McHost customers now... Voxtreme all the way...
Posted by MCHost-Marc, 07-30-2002, 04:52 AM
Really Must be a problem we or our clients don't know about yet.
Posted by cgrey, 07-30-2002, 10:18 AM
Wouldn't be the first time. When I was with MCHost, there were times when servers were down for 4+ hours before anyone in your support staff knew they were. At least 3-4 times in Feb/March alone. What Samuel says about late, unanswered or half-responses to tickets was an everyday occurance, that I experienced almost every time I submitted requests for help. Now, with Bobcares handling their support, they're also difficult to understand (due to the language barrier). There are many other factors that contributed to my personal decision to leave - Another big one was Marc's obsession with trying to 'look good' here, while his customers back home are screaming for service. Many times, in my personal experience and that of others I've dealt with directly, problems did not get resolved until publically posted in THIS forum (as opposed to their own forums/helpdesk system), because Marc is more concerned with looking good than providing decent service (good reading material about this exact topic is here: http://www.webhostingtalk.com/showth...threadid=46964 )
Posted by MCHost-Marc, 07-30-2002, 11:21 AM
I know that we made some mistakes in the past, mainly with choosing the old data center where we are moving 9 servers out of as soon as possible which was the reason for the downtime on those servers. If you've been on those servers in sincerely apologize for all the inconvenience caused and i understand your situation and if you decided not to be moved to the new data center and move on, i wish you all the best
Posted by cgrey, 07-30-2002, 11:40 AM
Yeah, and you've been saying this since April. It gets old hearing all these promises and never seeing any action.
Posted by pitsikoulia, 07-30-2002, 03:15 PM
Do you mean that McHost will refund anyone asking it for? Do you understand that your resellers are having hard time with their customers, even losing them???? If you are as good as you are saying you should refund the poor guys at least for their last month. Your "mistakes in the past" is not something that your customers cares about. If you guarantee 99% uptime and not providing it, you have to refund them. Come on Marc, let's see how you respect your customers now...
Posted by MCHost-Marc, 07-30-2002, 03:22 PM
Its our general policy that if we do not meet the guaranteed uptime or even if you are not full satisfied, you may request a full refund anytime. We have done this in the past and will continue to do so in the future
Posted by secludo, 07-30-2002, 04:36 PM
I'm still happy, still no downtime
Posted by Sean, 07-31-2002, 01:15 AM
Our main site is down yes. Unfortunately this is a problem with our domain registrar. I would like to clear up one thing though - no client websites are down, all servers are running smoothly =) Sean
Posted by pitsikoulia, 07-31-2002, 04:41 AM
secludo, could you please explain why you are happy? Are you happy because 80% of McHost customers are having problems and you belong to the other 20%???
Posted by Aussie Bob, 07-31-2002, 04:45 AM
I would speculate that maybe 5% of mchost's clients are having serious issues, if you could call them that. It would not be 80% as you stated. You should qualify your opinions too as such, otherwise we might confuse them with facts.
Posted by secludo, 07-31-2002, 06:11 AM
Um, where are you getting these figures from? Anyway, I think I already stated why I'm happy. Because I'm not having downtime. I've never had downtime. In addition to that, ticket responses are extremely fast. I e-mailed support one night to get my main site put into WHM so I could edit it's properties, and in FOUR minutes, Marc e-mailed me telling me that he had done it. And, this was at about 1:00AM, which is even more unbelievable. I have proof if you'd like to see If you don't consider that fast response time, you're nuts. I can't speak for other customers, but I can speak for myself, and as for myself, I am an extremely happy MCHost customer. The only thing that has irritated me thus far was when the IP addresses were changed - which was only a problem because I was sent an e-mail saying that I needed to change my nameserver IPs, but didn't say WHAT to change them to, and by the time I got that e-mail, everything had switched over and my site was "down" for about a day (but it wasn't actually "down" - just that people were being taken to the old IP, and since that was gone, it was saying file not found). But I'm not a reseller (just using it because I have 12+ domains and don't want 12+ hosting accounts), so that only affects me and my sites, not other people. Last edited by secludo; 07-31-2002 at 06:17 AM.
Posted by Samuel, 07-31-2002, 06:28 AM
You're the only one that has ever received an e-mail, let alone a fast e-mail from Marc lol. His e-mail receiver is bwoke
Posted by secludo, 07-31-2002, 06:31 AM
Actually, my fiancé also received a rather quick reply for the same thing, only not as quick, but this was in the beginning of June, so I dunno.
Posted by Samuel, 07-31-2002, 06:44 AM
I do
Posted by mk123, 08-01-2002, 05:04 PM
hey Samuel u still installing service pack 3 for long time.. how can u expect other ppl do all things fast?
Posted by Samuel, 08-01-2002, 05:06 PM
LOL< Just realized it was still sitting like that. The server wasnt rebooted and the event viewer is clean. Not sure how invasive of a service pack it was to this server but everything went smoothly (Now in 30 days or so) when I reboot it, watch it choke on itself
Posted by Samuel, 08-02-2002, 04:50 AM
I just recently pulled all of the accounts (Multiple accounts) for a reason, and it wasn't to grow, it was that the vendor MCHost was not offering responsive, or even competent support at times, although Marc will disagree, but tickets went unanswered more than 50 percent of time, not completed or simply not read. After 6 to 10 hours I would close the ticket myself as the turn around time for simple questions, or even moderate questions were inadequete in this ex-customer's eyes, and I didn't submit many tickets in the 8 or so more months I used their services. As you have stated, you will make up your own mind.. good luck really, everything seems to be a hit or miss, I don't care for a lack of communication which from my perspective of watching many MANY users over that period of time .... run into. Out of the roughly 30 to 40 e-mails I have sent to staff of MCHost I would estimate that 10 percent were responded to, if not a bit less so.... good luck.
Posted by mk123, 08-02-2002, 09:08 AM
to me Voxtreme (Matt fries and his party) are very responsive, you guys can check their forum also at forum.voxtreme.com Though their website doesn't look appealing to me also.. but forum did. and joined them... and growing with my Resellers Accounts with them. Also doesn't appeal is though their pricing is nice but no discounts... i like discounts But their superrb Support covered all..
Posted by Typhoon, 08-02-2002, 09:17 AM
I heard on the grapevine that they're going to be getting a new site soon!
Posted by EzSnake, 08-02-2002, 09:22 AM
Samuel, Are you a business man? If so then yo should already know **** happens and you gotta deal w it and move on!!! Key factor here is "move on!!". Expressing your point 1-2 times in 1 thread is fine... but every single chance you get ur bashing 2co and TomD as if they personally screwed you. Like stated above its business not personal!!! Do yo think tom just picked you, out of thousands of cleints, to totally screw over? DO THINK SO!!! I'm not tryin to tell yu to not warn others of your experience... I'm just frankly sick of seeing you bash him w every ounce of your being. Now plz STFU and move on!!! Get a new merchant account and DEAL W IT!!!!!! or get outta business if your gonna take it all so personal! Just my 2cents... flame me if you want Your already on ignore list... sick of seeing your crying and bad attitude!!!
Posted by cgrey, 08-02-2002, 09:37 AM
Marc is a salesman, first and foremost. I, like Samuel, am a former MCHost customer, and my reasons for leaving were exactly the same as Samuel's. You WILL get fast pre-sales responses from Marc - it's in his best interest to look good to you so you will sign up for his service. That's when the communication ends, however. I will not go so far as to say any of his responses are 'dishonest', but I will say that he tends to leave out details that he doesn't want you to know. He will also tell you what you want to hear, to 'fit' your situation. For example, on April 30th (in the middle of a lot of problems they were having with their servers), Marc said (in this thread: http://www.webhostingtalk.com/showth...5&pagenumber=7) - But, just two days ago, he said: Seems like it shouldn't be taking 3+ months to move 9 servers if he can have one up in 2-hours (especially if he's trying to do it, in his words, 'as soon as possible'). Doesn't sound much like a priority to get rid of the 'bad' equipment based on this. Maybe not 'dishonest', but one or the other of these comments isn't 100% true.
Posted by netacore, 08-02-2002, 09:49 AM
Moving a server with live clients and purchasing a fresh new server with zero clients on it are two different things. It only takes an hour for a CPanel system to be ready, when that happens, Marc sends it off to his client and the client does what he/she wants with it. Moving a server from data center A to data center B is one *BIG* hassle. Each server probably has 50 private name servers which makes the situation worse: 1. Contact each reseller with the new IPs 2. Say a few prayers, hope that the reseller updates his/her DNS with the new IPs asap. 3. Begin transfer of files and content from A to B Each domain registrar is different, some process requests faster than others. Then for the next 72+ hours, you have to worry about keeping both servers up to date with the same content.
Posted by Rochen, 08-02-2002, 02:04 PM
Okay, this thread seems to have worn on for a while now, but I thought I would add a reply to the original poster. I have had dealings with both Marc (MCHost) and Sean (Pixel Seven) and both appear to be running respectable companies. I haven't however had any "chit-chat" with Matt from Voxtreme, however from what I read on the forums he is a good guy running a respected company Last edited by Rochen; 08-02-2002 at 02:36 PM.
Posted by cgrey, 08-02-2002, 02:34 PM
I don't disagree with anything you've said. However, that does not change the fact that for over 3-months, Marc has been saying they are moving servers from a problem datacenter, in his words 'as soon as possible', and to this day, not one has been moved. I'd think if it were the priority he claims it is, at least ONE of them would be done in 3 months..
Posted by Samuel, 08-02-2002, 02:43 PM
What are you talking about "Taking every chance to flame TomD? And 2checkout? Huh? Are you taking some sort of revenge from some other forum, place or time and forgetting that what you are posting is bull ****? I am in the middle when it comes to 2checkout, you obviously only based your opinion on one thread I have posted in about 2checkout as I have posted recently about 2checkout a few times in a good light. Why are you throwing spin here?
Posted by MCHost-Marc, 08-02-2002, 03:24 PM
Umm, sorry but 2 servers have been completely moved. We will not start with a new server until all clients on the servers we are moving have completely moved over and unfortunately that can take some time. That doesn't mean we don't care about our clients, it means that we do care ...because if we move 9 servers with 1000's of domains at once, it is very easy to make mistakes on a larger scale. Perhaps if you can let me know your MCHost Forums username, i'll see what i can do for you
Posted by mk123, 08-02-2002, 04:25 PM
one thing i noted.. why Aceweb is insisting again that he'll give McHost a try.. aye pal got any special discount? can tell me the tricks how'd u managed aha ok.. i promise u
Posted by cgrey, 08-02-2002, 05:40 PM
And how many NEW servers have come online since April for new customers while the existing customers still dealing with the problems wait for the rest to be moved? The priority still seems to be signing up as many new customers as possible, without regard to the existing customers - that's what needs to change - and what people considering MCHost need to be made aware of. How do you figure? Nothing I'm saying here hasn't been said in your forums. If you acted upon it there, you wouldn't see it here.
Posted by Rochen, 08-02-2002, 05:49 PM
I don't think that is the problem, I believe Marc has some 40 servers sitting to be occupied. Therefore he has by far enough servers to move every existing client and cope with the demand of new clients. As he mentioned above the reason for not moving everyone right now is due to the fact it's much easier and safer i might add to do things in stages. I am sure if you are that desperate to move MCHost can arrange that for you, I believe that is why Marc asked for your forum username
Posted by MCHost-Marc, 08-02-2002, 06:18 PM
The issue isn't getting new servers online, but making sure all clients are mvoed correctly and smoothly. We could move all 9 servers in 3 days just by mass-moving, but there is a great chance that things go wrong so we decided not to do that. It may take longer, i apologize for that but it is still safer. Getting new servers online isn't an issue. We have grown from 1 to 60 servers in a year and have 10 spare servers ready at any time. Again, the issue isn't the servers, but making sure each and every website is moved correctly. New signups are not even set-up by the same staff members as the server moves are handled. A company doesn't need to close down to new signups if there is a data center move going in, unless they maybe only have 1 or 2 staff members. Feel free to contact me anytime directly and i'll see what i can do to get you moved as soon as possible.
Posted by ATST, 08-02-2002, 07:02 PM
Ok back to the topic. I have not used any of the three, but am looking closely at them plus a couple of others so I can put all my sites on one host. So what about pixelseven? Besides having to click "no" in the box that pops up whenever I change a page, some pages are incomplete. This makes it hard to make a decision when one can't navigate very well on the site to find out about the servers. I won't email a potential host with questions unless I feel they have first covered 90% of my questions on their pages. Any happy pixel customers?
Posted by mk123, 08-02-2002, 09:07 PM
but Aceweb.. still cannot understand... because what u'r getting at $35... Voxtreme offers at $25.00.. with superb support... still u'r bend upon trying McHost???
Posted by EzSnake, 08-02-2002, 10:51 PM
Maybe he has reasons for not wanting to use Voxtreme!!! There are many factors to this than just price and support. What if he (like myself) wants to use voxtreme but can't due to merchant reasons... The only afforable CC processor thats authorize.net for a startup is 2co and it won't work in h-sphere. Or maybe he's used WHM and Cpanel and wants to stay w it. Get the "big picture" mk?
Posted by mk123, 08-02-2002, 11:59 PM
sorry .. i'm a small guy so would like small pictures only.. Voxtreme uses WHM/ CPanel only.... so i don't get also what are you talking about... umm.. i'm too small issit?
Posted by Aussie Bob, 08-03-2002, 12:38 AM
Yep, just a few - What type of servers? Maybe they use multiple SCSI drives with RAID5 config. Maybe they have a truckload of RAM or dual processors. Maybe the average loads on each box are sweet and low. Maybe they use multiple Tier 1 bandwidth providers? Maybe their datacenter is solvent and not going through bankruptcy. Maybe they offer super fast support and give their clients access to extensive FAQs. Maybe they're profitable and cashflow positive? Maybe they're a real business and not some 14 yr old kids with a $99/mth server and an account at 2checkout.com. Maybe they have a track record of performance? Maybe, just maybe they love their clients and bend over backwards to help them succeed?? In reality, price doesn't mean that much.
Posted by mk123, 08-03-2002, 12:45 AM
oops! i stumbled into long list of 'MAYBEs' ok i got it! i have to put all 'MAYBEs' on roulette wheel.. and then pick up the correct reason there
Posted by EzSnake, 08-03-2002, 01:11 AM
Sorry I thought you meant voxtermes resller accounts.
Posted by pitsikoulia, 08-03-2002, 02:05 AM
As I said previously, I was with McHost because my previous "company" had too much downtime and no support. One of the reasons I moved was the "good rumours" of this forum. I wish I had closed my ears... After 4 months with McHost the dowtime was at around 89 hours in total (less than 96% uptime). The only good thing was that from the 10 support tickets I was getting 7-8 answers (the others never answered) in an average of 12 hours. Although this "support performance" was better than my previous company the tickets was a 5 words stupid answer, having to explain again and again the same things. I cannot remember a thing to be solved without reopening a ticket at least 5 times! Fast response, just to respond or they are buying time??? Beside that I would prefer more than 99% uptime and slowest response but with true solutions!
Posted by xirus, 08-03-2002, 02:46 AM
i have been with mchost for quite some time and i cant say anything else than they are just the number 1 reseller provider out there. they may not be 100% perfect, but who is? companies with more servers do have more problems and more unhappy customers. it happens to everyone. i have a personal account with hostrocket, too. you will find quite a few anti hostrocket threads in this forum but overall they're just great.
Posted by Aussie Bob, 08-03-2002, 11:58 AM
Yeah, that's impressive. I know of some old hosts who've been around for around 4 years and who only have 15 servers or so. Well done mchost. But I hope all or the majority of them servers aren't at DV2.
Posted by EzSnake, 08-03-2002, 12:16 PM
Damnit bob... I want to use you I will probably w/ my 2nd brand of hostin site First I need someting more "local".. kinda hard exlain why I'm in Fl and most my intial customer base in Fl and servers in AU Marc if we sign up w you can we request which NOC we at?
Posted by mk123, 08-03-2002, 12:46 PM
Thanks Aceweb for the input... yeah maybe Mchost is cheap in the extra bandwidth/ diskspace.. Anyway it depends on needs... i because of *resource crunch ($)*.... want to play safe.. don't want to exceed the limits.. do calculation safely... in allocation and packaging... poor me... i because of *resource crunch ($)* cannot try also.. as cannot play with my clients.. one day one server... 2nd day another... that way.. my days will be numbered... as from clients...
Posted by Aussie Bob, 08-03-2002, 01:31 PM
Ahhh, our servers are in the NAC datacenter which is in the good old USA.
Posted by Aussie Bob, 08-03-2002, 01:35 PM
Can't say this for sure, they pretty much use DV2. Or they were. That might be changing soon with all that's going on with DV2 declaring bankruptcy. Business is business and I wouldn't have all those eggs in the 1 datacenter. Marc is smart - he'll have them spread around multiple datacenters.
Posted by MCHost-Marc, 08-03-2002, 02:07 PM
I think everyone should stop with that. Do some reading around and you'll see why they filed for chapter 11, mainly to get out of a contract, which only means protection from creditors. Or even better, call up Jeff and get the real story. In DV2's case, it was a large contract with cisco which was mainly related to a large client that moved somewhere else. DV2 was hanging there with the huge contract eating up large parts of their cashflow. Chapter 11 was the only way to get out of the contract and protect their business. Companies like Global Crossing, Pinaccle, Williams Communications, XO and Yipes (how many here have Yipes bandwidth?) have filed for chapter 11. I believe Exodus is in chapter 11 as well and Oracle will most probably be the next one. Do they go out of business? No. Companies file for chapter 11 for many reasons, some of them stupid reasons in a client's point of view, but that is their decision. We'd rather be in a data center such as DV2 with excellent on-site technical assistance if needed, than at a data center that takes 6 hours to reboot a server on multiple occasions (hint hint, NAC).
Posted by Aussie Bob, 08-03-2002, 02:15 PM
Sorry Marc if you think it's ok and business as usual and you can just roll your eyes like we're all ignorant or something. I'm completely paranoid and with all that's been happening with Corporate America at the moment, I don't believe much anymore. Sorry if my opinions and paranoia offend you. For me it's strictly business. If they were my supplier, I'd be looking at other options. I just didn't buy into their story or explanation. It was damage control. They hid this from their clients too and that was a bad move in my opinion. They only came clean when they had to. I'm not saying they're lying. I'm just saying it doesn't sit right with me. I go with my gut feeling on this one. I've had all of 2 reboots from NAC. Called datacenter - spoke to tech - got server rebooted. Took all of 30 seconds. Not sure where you get this 6 hours from. Was this on 1 occassion or 6 hours for each time you've called. If this was for 1 occassion, why do you wave it around like a benchmark in their response times for a reboot?? Last edited by Aussie Bob; 08-03-2002 at 02:20 PM.
Posted by Rochen, 08-03-2002, 02:21 PM
Simple Maths, a customer came along to DV2, bought this, this and this. DV2 then went to Cisco, bought this, this and this. The client then backed out of the contract with DV2, they remained locked into the contract with Cisco. Cisco threaten to sue, DV2 file for Chap. 11, DV2 prepare to sue client for money to pay Cisco. I have to agree with Marc, the service (Server uptime, redundancy, hardware etc.) is great at DV2 and we have no complaints so far, even during this time of "speculation". I haven't had any experience with NAC and don't know anything about this 6 hour business, however if that is true, I certainly wouldn't do business with them. Also, if this was just one time, like Rob said, I don't see the big deal. However Marc did say "multiple occasions". Last edited by Rochen; 08-03-2002 at 02:31 PM.
Posted by Aussie Bob, 08-03-2002, 02:31 PM
There is no proof that this is what happened. All I see is a company that's declared bankruptcy and then when it's exposed to the WHT community, they come in with this story. It doesn't sit with me. I'm sorry. And yes, I'm extremely paranoid. You see, that's what Marc's intentions were. That was totally unfair of Marc to wave around that "6hr server reboot" line from NAC. IMO that's a cheap smear at another datacenter. If mchost clients waved around the "it took 3 days to get my ticket answered", Marc would be in here like a shot. You cannot take 1 incident and make a benchmark and use it like you did. You know me Marc. I have the utmost respect for you and I'm a straight shooter but what you did was wrong, plain wrong.
Posted by Rochen, 08-03-2002, 02:33 PM
Rob - I didn't word my last post quite right, just made some modifications to it
Posted by MCHost-Marc, 08-03-2002, 02:37 PM
As for DV2, you could call the Bankruptcy Court and find out. As for NAC, no more comments. Just read: http://forums.mchost.com/showthread....&highlight=NAC for one of them.
Posted by Rochen, 08-03-2002, 02:37 PM
I think it adds up to, do you trust the people you do business with and do you believe they can get out of this in one piece? Quite obviously myself and Marc believe they can or we wouldn't still have machines there. Last edited by Rochen; 08-03-2002 at 02:43 PM.
Posted by Aussie Bob, 08-03-2002, 02:41 PM
Got your edited post after I posted mine. Still, I think it's wrong to be waving around the "6 hour reboot" line on "multiple occassions" to smear another datacenter when your supplier has just declared bankruptcy, for whatever reasons. That's like folks coming in here and complaining about the bobcares.com support that Marc was using and how tickets would go for several days before being solved and speak of their horror stories and hold this as a representation of reality. It's not an accurate representation of the facts of support at mchost.
Posted by Aussie Bob, 08-03-2002, 02:49 PM
This is my opinion - You speak of trust. They declared bankruptcy several months ago. Their clients were't informed. A post was made into WHT about this but this post was squashed. Another post is made and this time there is more substance to the information being presented to the community. Now and only now do they confirm the information posted as true. There was no announcement to all clients. Just damage control in a WHT thread. I could not trust that. But that's just me. I am not saying they are lying about their situation or the reasons for them declaring bankruptcy. Obviously right now you have no choice but to ride it out and hope for the best. You have faith that everything you've heard about the reasons for bankruptcy are true. No proof or evidence has been presented. Again, these are just my opinions and feelings. I hope to God that they ride this one out and it's business as usual.
Posted by Aussie Bob, 08-03-2002, 02:52 PM
It wasn't much really. Nothing shocking. I won't go into the details as it's Marc's forum and it's off limits to the general public for a reason. Marc can choose to reveal the details if he wants to.
Posted by MCHost-Marc, 08-03-2002, 03:00 PM
Aussie Bob: I think its wrong to make a company look like they're going down when they just wanted to get out of a contract. You have voiced your opinions on DV2 and i have voiced my opinions on NAC. Feel free to PM me anytime, i've got work to do
Posted by Aussie Bob, 08-03-2002, 03:12 PM
Kiwi: I just don't believe much of what folks say when they're in damage control like that. Maybe I'm seriously jaded or lost my faith in humanity or something. I just know they're bankrupt and I don't know the reasons why. Noone really does except for them. With everything that's been happening with Corporate America at the moment with all the lying and dishonesty, we're all just supposed to buy their story and everything is hokey dorey?? You're right about one thing though. We've got better things to do that discuss this matter. There's work to be done.
Posted by Samuel, 08-03-2002, 06:38 PM
Bankruptcy is a good thing! Yea bankruptcy! lol
Posted by mwatkins, 08-03-2002, 08:22 PM
just wanted to get out of a contract'? Isn't that trivializing a moral question? I think its wrong for a company to use bankruptcy as the method to extract themselves from contract. Mike (who has never had 6 hour reboots at NAC, just had great service having them route around a problematic PSI router and just today witnessed them turning up yet another circuit, this one from AT&T, and somehow believes that NAC will not file for bankruptcy for any reason, including trying to escape from a contract that no longer suits their purpose)
Posted by sailor, 08-03-2002, 09:18 PM
since we are being discussed here - I will let you know that whether youbelieve it is wrong or not - it is imperative that I maintain a profitable company -when they did not want to work with us to extend payment terms to keep cash flow healthy - I take necessary actions to force this to happen so they can be assured of gtting paid over then next 5 years instaed of getting something for a limited time - I wouldnot allow the company to get to the point where we are not sure ifwe will make it because we have let our selves get tight. We had many people walk out on contracts (some ofthe ones that started the thread on us and said we were bad for doing it - well HA - that is the biggest joke I have heard). this all catches up - we have restructured our busienss and stayed on top of things except forthis one vendor -this is what they wanted and now they got it - we toldthem if they would work with us that we would not have to do it and they basically "dared us". any way - we will emerge in september and will have no leases (except on building space) and a long term payment plan that fits very well in cash flow for us to grow even more. Iam ahppy with where things are and appreciate all my customers. thanks one more thing - we are multihomed - their statement of losing ourconnection is blatantly false - we had one of our 3 circuits down for a couple of days trouble shooting and it has been up since friday. no worries. Marc and sean are great guys - easy to work with and always pay their bills. thisgs are fine - will tell you if they are not - i would need a job somewhere - lol - and would not burn anyone. I wlil keep an update thread on our forum for everyone to ease nerves.
Posted by sailor, 08-03-2002, 09:40 PM
ABSOLUTELY NOT -and thanks for the good luck - we are adding more servers - adding another provider shortly - and looking up. thanks! and we have been paying cash for things for over a year now - so no new surprises - this is old stuff. network core and all srvers and infrastucture is owned free and clear.
Posted by Aussie Bob, 08-03-2002, 10:15 PM
You only told us about the bankruptcy when you had to and it wasn't in the form of an announcement. It was in response to information presented to the community that had to be responded to. I would call this damage control. You had your reasons from withholding this information from your client base - and your reasons were not without merit. Sometimes to put your clients first, you might need to withhold certian information etc. Not an easy call for anyone to make. I am not judging your decision not to inform clients of your situation. I'm just synical sailor. It's in my nature not to take information like that on face value without seeing hard evidence. All we know for certian is that your company is in bankruptcy. Too much has gone on lately and I have lost faith in certian systems. [Worldcom, Enron and George Bush being President appointed by the Supreme Court. ] Nothing personal or anything. It's just me. I sincerely hope that you can work through these issues and when September rolls around, you can be stronger than ever and continue to provide good products to your satisfied client base. I know Marc from mchost raves about you guys. Enjoy your trip to England.
Posted by Alan - Vox, 08-03-2002, 10:22 PM
To declare bankrupt would a company have to be bankrupt? i.e have no money?
Posted by MCHost-Marc, 08-03-2002, 10:24 PM
http://www.law.cornell.edu/topics/bankruptcy.html
Posted by Alan - Vox, 08-03-2002, 10:30 PM
Yep, it means they couldnt pay their debts. Which no matter how you put it isnt a good thing.
Posted by Samuel, 08-03-2002, 10:34 PM
Yea whoopee! bankruptcy! WEEEEEEEEEEEEEEE
Posted by Aussie Bob, 08-03-2002, 10:42 PM
Not really. There are many reasons why a company would seek "protection" under bankruptcy. The keyword here is protection. Their reason they provided could be true and 100% accurate. It's just more of a business strategy etc...
Posted by Samuel, 08-03-2002, 10:44 PM
As that chick in Jerry Maguire so sexily announced. Broke! Broke! Broke!
Posted by MTB NetWorX, 08-04-2002, 12:51 PM
Okay, back to the orininal thread, MC Host, Voxtreme, PixelSeven? I personally can not state my opinion on Voxtreme or PixelSeven, but I would like thier answers on this post regarding support and COMMUNICATION with customers! I moved my customers from Alan at SplashHost.com during a hacker attack on his server. Ive got the utmost resepct for Alan and his company, but this was a move I was forced into because of the downtime. This said - I would still recommend Alan anyday I moved my customers to MC Host, due to their "reputation" here. Ive been with them about 7/8 months now and to start with, the company was FANTASTIC. Im afraid to say - not anymore The problem with MC Host, is that they grew too big too quickly from their reputation here and can they handle it?????. Whilst they report to have many staff, this doesnt seem evident just lately. Okay, I will quote a few comments in this thread. Marc is a pre-sales bloke and is VERY quick to answer pre-sales questions! Of course he is quick, this is business. Get the customers in paying! Once your in, as somebody stated, the communication stops. This is in fact not true - Marc does get involved with customers in the forums and helpdesk, but like somebody else here in this thread pointed out. He selectively replies to the issues HE wants to reply to and AVOIDS issues like "Marc where is MC Host`s communication gone these days? " Customers are screaming at him in the Forums, regarding MC Hosts lack of communication. There were some good customers here who have gone their separtate ways, who have posted in this thread, that have possibly left BECAUSE of MC Hosts lack of communication with customers. I swore to myself, to never post anything negative about MC Host here, and Ive posted many good things under my old business name of UneedSpace, which has probably sent them customers. But no more - enough is enough. Marc is VERY quick to reply here at WHT because his reputation, and future customers are at stake. YET - he is NOT very quick to answer a forum thread, ( even though himself or his staff have read it ) Basically, my gripe, is that I rarely use the helpdesk, but I submitted a ticket ( low priority 4 ) regarding a customers mailing list. This was answered immediately by Marc himself saying it would be fixed in a few minutes. Unfortunately the problem wasnt fixed properly and I had to re-open the ticket. 5 days later - Im still waiting for a response with a customer, screaming at me as to why the problem isnt fixed. The ticket was priority 4 - I moved it to 3 - to 2 and to 1 but 5 days and NOTHING. So I post to their forum - and GUARANTEED a member of staff has read it as Ive seen them in that thread they read most posts for "damage limitation" - No response. This is TOTAL IGNORANCE on MC Hosts part, and seems to be the de-facto these days. My customers have been moved round too much just lately with the attack on Alan`s server - then the network problem at MC Host where I had to have them move me to DV2, that I can NOT possibly consider moving them again, but in retrospect, whilst my opinion was swayed here to join MC Host, I would warn people to think properly, in a business sense, in that, do you want to trust a firm that cant communicate with customers properly? I would like to know from Matt ( voxtreme ) would your company leave a ticket open for 5 days?????? With no response? PixelSeven? Marc will probably pop in here soon and reply to this that the ticket is being sorted! And THATS IT! Selective replies Okay Marc, why wasnt it being sorted 4 days ago? Why did I have to resort to upping the priority from 4-1? When this didnt work, why did I have to resort to posting this issue in your forum ( which you dont like other resellers seeing )? And eventually, after STILL no response from any member of staff to say that this was being looked into - why do I have to resort to giving my opinions on MC Host here? I personally want to recommend your company here, but you have left me NO option but to vent my disgust in a company that now, can NOT communicate with customers. And if you want to argue that it is me alone that thinks this - You are wrong! There are MANY more customer ( yes CUSTOMERS ) in your Forum that are screaming the same word at you COMMUNICATION! Apart from the above - MC Host are Pro`s in a server/network sense, but if you are looking for support and communication from your host - GO ELSEWHERE!
Posted by MTB NetWorX, 08-04-2002, 01:08 PM
Amazing - whos watching you post! Just moments after posting here! Marc ( Kiwi ) has informed me that he is not replying to this post here at WHM. He has deleted the thread regarding the ticket not responded to in 5 days with no communication whatsoever, and quoted the rule that any open tickets should not be posted into the forum. KIWI: At least answer this here? If we get no satisfactory response from the helpdesk after 5 days with NO WORD - and we see staff on the forums day in and day out busy in resellers chat and other trivial communications? The obvious thing would be to bring the matter to the forums where you will at least SEE it. And whilst the staff are answering in resellers chat, where ARE the responses from the helpdesk??? Obviously in this case, you didnt want to respond to it, but now I have posted HERE, you are suddenly online and answer the ticket with, " Im waiting for an email from Nick @ Cpanel! Okay if you are waiting for a mail from Nick at Cpanel - EEERRRMM - excuse me for being blunt - but WHY wasnt this stated 4 days ago in the ticket? Communication from MC Host and thier staff????? What a joke! Last edited by MTB NetWorX; 08-04-2002 at 01:14 PM.
Posted by MCHost-Marc, 08-04-2002, 01:31 PM
Umm, your thread is there. It was moved for a moment so that i could reply directly below your last post (check the times). The ticket was claimed by a technician which didn't reply to it ..making it invisible for all other staff members. Sorry about that.
Posted by MTB NetWorX, 08-04-2002, 03:22 PM
Just the "selective response" I would have expected here from you! Thanks for thse info! I expect the thread post was "invisible too for three days And since when has a thread needed to be moved "temporarily" in Vbulletin, to make a simple reply below my post - you just simply reply
Posted by page-zone, 08-05-2002, 01:03 AM
The law is the law. What's wrong with exersizing your rights under law to do what is best for your customer and your business? And to address other comments I've seen here - Why would they need to inform their customers? They have no legal (or moral) obligation to inform their customer of a chapter 11 filing. It's nice to sit back and pass moral judgement upon others isn't it? Especially if you have never done something someone else might consider immoral. Too bad 99.999% of everyone on earth is immoral in at least one other persons eyes. Every time I see someone talking about "morals" I know I'm most likely listening to one of the most immoral people I will ever meet.
Posted by needahost-au, 08-05-2002, 02:26 AM
with whoever you go, don't go with kualo!!! mchost.com and *****.com is on my list and i'm close to signing up with them as i cant go on any longer.
Posted by needahost-au, 08-05-2002, 02:27 AM
WHAT IS WRONG WITH THE ***** ?????
Posted by needahost-au, 08-05-2002, 02:39 AM
oh my it is www ***** com off my list then
Posted by needahost-au, 08-05-2002, 02:40 AM
this is driving me mad i cant even post with spaces whats the deal here. c i h o s t
Posted by Aussie Bob, 08-05-2002, 02:41 AM

Posted by Aussie Bob, 08-05-2002, 02:50 AM
Hey Jim!!!
Posted by Samuel, 08-05-2002, 03:33 AM
CIHOST
Posted by MAX POWER, 08-05-2002, 11:08 AM
I have to agree with Aussie Bob... Whats up, Corporate America? I can see the Dominoes falling now! |////_ //_ |/_ I am feeling a bit paranoid too! MAX POWER
Posted by vwh, 08-05-2002, 05:47 PM
This thread makes me laugh so much!!! We have Samuel whining about MCHOST when he was the one constantly bashing people who dared mention anything negative about them in January of this year! What goes around comes around! I personally found every single aspect of MCHOST to be appalling, from honesty to server reliability, they proved to be the worse host I ever used, I see things have only got worse.. when will they learn! Pete
Posted by Samuel, 08-05-2002, 07:39 PM
G Pete, really thought that one out didn't you. You're talking about something 8 months ago, what did you lose a few months or something? I love the general use of "Constantly Bashing", helps one to look like they're actually saying something, when they are just talking ****.
Posted by vwh, 08-05-2002, 07:51 PM
Yes, I was abducted by aliens and just got back , did you not see me on your way back to Earth? I did wave but you were going at warp 10, so maybe you missed me. Pete