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Posted by freshosts, 01-29-2003, 05:36 PM
i have been with mchost for a few months good team until they changed billing !!! HELP!! billed x 2 closed 5 help tickets what do i do ?
Posted by Choppy, 01-29-2003, 05:53 PM
I do not know if i should say move host or not since you said they have been good already. Im not sure if you mean hosting or just the billing at this time. have you contaced there billing or other departments to see if they can fix your issues. If this is not done in a good amount of time i suggest you move on to another host. Kind regards Phillip
Posted by freshosts, 01-29-2003, 06:10 PM
oh yet i sent in over 6 tickets o the account and no replys !!!
Posted by MCHost-Marc, 01-29-2003, 06:22 PM
Is anyone actually reading the announcements we send out? 1. Go to https://secure.mchost.com/clients/cl...gister&lang=en and complete the registration. 2. Within 12-24 hours, we will approve the account and you can enter the new client area. If you don't receive your login information within 24 hours, please email Natasha at natasha@mchost.com and she will reset the password for you. If you still don't receive it within 24 hours, please try using a different email address as we'll definately answer all emails. 3. Open one (1) ticket per issue, not 5 or 10. 4. If you do not receive a reply to your ticket, you may direct emails to our billing staff at natasha@mchost.com , virginie@mchost.com or letitia@mchost.com 5. If you didn't receive a satisfactory email from them, you may write to marc@mchost.com I don't know where else we can announce it, as it was sent out through the mailing list, helpdesk mailer and forum announcements.
Posted by Infinite Tim, 01-29-2003, 11:07 PM
Marc, seriously now. People have been following the exact steps you just posted (I know I have) and are receiving absolutely no responses. I signed up for the new helpdesk and never received my password. I had to e-mail Natasha, and then finally got access (which is more than a lot of people can say). Now I've been double-billed, too, and my ticket was closed after 24 hours with no response whatsoever. Right now, I'm in the process of backing up my site to switch to another host, and will be calling my bank to perform a chargeback for the extra money tomorrow.
Posted by ikiwi.net, 01-30-2003, 02:59 AM
grrr, tim there is no need to do a charge back mchost are a good rep company and if they have miss billed you give them a chance to refund it - doing a charge back will end up costing them because of the merchant fees.
Posted by Infinite Tim, 01-30-2003, 06:05 AM
They double billed me and have ignored my requests for a refund. What else am I supposed to do? Edit: Rather, it looks like they ignored me until I posted here. Marc personally replied to my re-opened ticket, which was previously ignored. Hmmm.
Posted by WebSnail.net, 01-30-2003, 11:03 AM
This is slightly OT but wouldn't it be better if a helpdesk account was created automatically at the same time as all other server details were created for a new server account. Customer get the information and immediately see where they are supposed to post support queries so they get indoctrinated straight away. Same with existing customers when changing over to the new system... using the customer database, email out new login details (automatically generated) to all the existing customers... This "could you please go to do this, then that, then wait, then if that doesn't work, this..." routine is a waste of everyones time including the hosts so why do it...? I'm wasting my breath here but it does seem to be the smartest move all round... or is that just me?
Posted by goosehost, 01-30-2003, 03:28 PM
DOWN TIME IS ALSO KILLING US
Posted by Rochen, 01-30-2003, 03:58 PM
Yes, Marc. I have read all 4 announcements you emailed to me, even although I no longer have a server with you. How can I "opt-out" ?
Posted by parawing742, 01-30-2003, 08:03 PM
To opt-out, visit www.MCHosted.com, which is the official server communication website for mchost. Oh, wait a second...what did you say? I guess the communication website has been taken down. Sorry, you'll be on the mailing list for a looooooong time.
Posted by Rochen, 01-30-2003, 08:07 PM
I never subscribed to that mailing list, as it only lists shared servers and we had a dedicated with them.
Posted by MCHost-Marc, 01-30-2003, 08:07 PM
and again, if you read our announcements, you'll notice the new communication method.
Posted by Rochen, 01-30-2003, 08:09 PM
Got that too, Marc. Thanks!
Posted by WebSnail.net, 01-30-2003, 08:53 PM
Marc I think the point is that some of us have left and want to be rid of the announcements, emails, etc... that have no relation to the new system... How do we get off the mailing list?
Posted by MCHost-Marc, 01-30-2003, 09:31 PM
Since the last email, you're automatically not receiving any email anymore from the list unless you specifically request it by subscribing to it.
Posted by case, 01-31-2003, 01:22 PM
you too , ive been getting this spam for quite sometime . I havent been with mchost for over a year . I dont see it as my job to opt out of these mails . You would think a company as large as mchost would be able keep something as simple as an email list in order . I have an idea , when a customer leaves your service , you remove thier email address from all your lists like any normal business would do.
Posted by Post Modern, 02-09-2003, 03:44 AM
Actually Marc, the exodus has been going on for a while now. And, you DO have an exodus going on.... Personally, I can absolutely state that none of the last THREE requests for assistance I put in have been answered. Of course, I had to Email them in, because after I re-signed up with your new requested site, you changed my name and password, and now NIETHER of the names or passwords work. But, that's not the major problem - The biggie is: WHERE HAVE HALF OF MY SITES GONE TO ?? I have sites that are just not there, I can't even reach them thru the WHM. I have sites that ALL THE FILES HAVE BEEN REMOVED I've got clients that want their money back I can't update some of my sites Some of my customers can't reach their sites... Face it Marc - MCH is no way to run a business... PaySystems tried to ding my credit card THREE TIMES THIS MONTH - and you aren't even USING them anymore I asked for HELP on this matter, but wound up having to call them myself - and then, and ONLY THEN they removed me from their client database Is this the way you treat your clients ?? Have you forgotten WE pay the bills around there ?? PM . .
Posted by MTB NetWorX, 02-09-2003, 04:39 AM
Exodus? Im glad we got out before the system changed over to merchant. We`re still getting mails from the old list though
Posted by xtsy, 02-09-2003, 11:51 AM
Dear Marc it would have been good if we never get a change to throw out what we have inside.I trynot to say it but i cant help it,I have not been able to access my WHM from my domain. I sent threee tickets and everytime i was said it was fixed but it was never fixed,u have somehow moved my server to aruba when i should have been in sydney.I have to use SYDNEY.yourdnsname.com:XXXX to access my WHM. My clents email are not working,it maybe the same problem , Only main email is working, (the one created when creating users) no secondary emails are working, I am getting a lot of shi*** from my customer.BUt whenever i send tickets either ur supprot person dont fix it or they say fixed it but when it never was.I dont know what i am suppose to do.I dont want to change server just because u have rough time,But it if goes for a long time I will have to move serverI am also sorry for pointing out these things here but I never would if ur support team answer my questions.Thanks Marc I hope u fix our problems and have a very good business relationship. cheers xtsy
Posted by bear, 02-09-2003, 12:42 PM
I was told three times (once by Marc) that the paysystems recurring was stopped, and that month was refunded (double billed). It wasn't. I had to call Paysystems and put in a refund request myself. Late on the second day, Marc answered the ticket to say it was done (again). It wasn't. An hour (or so) later I called Paysystems, and they handled it while I was on the phone. When I asked the rep at Paysystems if MC had responded or requested anything related to this account, they said no. Something isn't right with the billing. In an amusing bit of irony, my forum access was instantly cancelled, while I can still log in to the WHM, shell and cpanel...something more than some paying customers can do at present. Odd priorities.