httpME's box is down more than 3 HOURS again

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Posted by parkinghost, 06-01-2003, 01:42 AM
God This happned again getting like down 4 hours now
Posted by ChowSumDung, 06-01-2003, 01:56 AM
Downtime always sucks. Hang in there.
Posted by sitekeeper, 06-01-2003, 02:28 AM
Hours of down time is a real pain for sure but at least HTTPME has a good server status page and a forum with current information!! http://www.httpme.com/showthread.php?threadid=7854 If only everyone had this kind of info available to them. Hang in there HTTPME is a solid company! Once in a while things happen.
Posted by Knogle, 06-01-2003, 02:33 AM
I gotta agree with sitekeeper here.. just hang in there.
Posted by parkinghost, 06-01-2003, 02:33 AM
it is just acceptable because where is UPS? where is backup plan?
Posted by Knogle, 06-01-2003, 02:35 AM
If you read the thread, Steve/Justin mentioned that it's possible that the fault doesn't lie in the absence of backup power.. in fact, there very well might have been backup power. But this outage might have been caused by electrical parts getting fried as a result of a power surge by the lightning strike. Now that makes sense to me, and it's very possible also. Sure they have spare parts, but it's not something that a computer can automagically replace when it detects a power surge. Some things need to be left to mankind.
Posted by Aussie Bob, 06-01-2003, 02:49 AM
Yeah noone likes these kinds of outages. Clients were informed the minute we were aware of the issue. Power related problems in the rack. Neptune is the last server to come back. Fscking now. Been a rough week with the fire. These things happen. Thick skin needed in this business.
Posted by themuddrix, 06-01-2003, 02:57 AM
they suck. run while you can. <> Last edited by SoftWareRevue; 06-01-2003 at 05:34 AM.
Posted by parkinghost, 06-01-2003, 03:01 AM
more than 4 hours down
Posted by bubba hyde, 06-01-2003, 03:08 AM
Lightning can do some really strange things with electrical equipment. Once it gets into something it jumps all over the place. Mother Nature knows nothing about uptime guarantees.
Posted by internext, 06-01-2003, 03:09 AM
And then do the new host a favor and warn him that this clown is coming! Last edited by SoftWareRevue; 06-01-2003 at 05:35 AM.
Posted by sitekeeper, 06-01-2003, 03:17 AM
parkinghost & Themuddrix Do you even have a website/reseller account with them? What is it? Have you read the thread about the problem on Httpme.com? In this situation I don't think any company could do more. You both are not fooling anyone with your posts; so dont bother with any more. They certainly have done all they could to keep everyone informed. I have seen several popular companies run and hide when things go wrong. Aussie Bob and everyone at HTTPME have done a great job in this situation so far. I think HTTPMEs reputation speaks for them!
Posted by Aussie Bob, 06-01-2003, 03:18 AM
It's ok. Folks can vent as much as they like. It's probably healthy to do so in times like this.
Posted by Knogle, 06-01-2003, 03:26 AM
Your post is one of the most insensitive i have ever seen on WHT. You deserve a good spanking! Aussie Bob, you can paypal me at paypal@nanwani.net. $100 should be good enough. Last edited by SoftWareRevue; 06-01-2003 at 05:37 AM.
Posted by Aussie Bob, 06-01-2003, 03:29 AM
But I only paid $50.00 to sitekeeper.
Posted by sitekeeper, 06-01-2003, 03:32 AM
Yeah you are right! It's just when I see VERY new members posting this kind of negative information but never include their website, I always just get a little crazy.... Some of these people need a good experience with one of the lastest "Just leased my $99 server and put up a website, so now I am a host" webhosts! Too many people just have no idea what it takes to make a web hosting business.
Posted by sitekeeper, 06-01-2003, 03:33 AM
I thought you typed $75
Posted by Knogle, 06-01-2003, 03:42 AM
I know, but you forgot to pay me the last time! BTW, i'm kidding [to all those mentally challenged ones. and i'm being completely serious with Aussie Bob].
Posted by Knogle, 06-01-2003, 03:43 AM
Here's an update to everyone watching this thread. From HTTPme.com's forum: "All services are back up and running. Apologies for the length of downtime - The fsck took a while longer than anticipated." http://www.httpme.com/showthread.php?s=&threadid=7854
Posted by Samuel, 06-01-2003, 04:17 AM
Yet another information filled post. How about tracerts, uptime information. You say again, how about some information about the "Before" So far how can anyone believe you're anything but a competitor looking to bash.
Posted by AussieHosts, 06-01-2003, 12:29 PM
I hope you had a lotto ticket in for tonight Bob... G
Posted by Aussie Bob, 06-01-2003, 12:38 PM
Don't play lotto. Did I see Gary in the stands at Lang Park this afternoon??
Posted by AussieHosts, 06-01-2003, 12:45 PM
We got two tickets, such has been our luck lately. Obviously they failed to win, or I wouldn't be in any state to post this. No, didn't get there today. Bad timing (end of the month). They ripped the turf up a bit though...they can't say they weren't warned that it wasn't ready.
Posted by coight, 06-01-2003, 06:38 PM
Sorry their could be many reasons why, he may have clients here and does not wish to expose that he is a reseller to his customers.
Posted by intellec, 06-01-2003, 09:14 PM
Why don't they include their website? Are the afraid, yellow, and/or just plain lying?
Posted by geoff, 06-02-2003, 04:29 AM
I'm on Neptune! Have had no issues for months and it gets hit by fire and lightning in the same week! Neptune has had excellent uptime in the past and I have no complaints with HTTPme. I'll be staying with them and am more than happy with their service. A few issues that are beyond the control of mortals - I tell you what though, if it starts to rain frogs or snow in the NAC server room I'm joining a cult!
Posted by UH-Matt, 06-02-2003, 11:49 AM
Sounds kinda funny when you put it like that, although im sure Bobs not laughing! As ever HTTPme were responsive and professional you cant ask for more as a customer, especially when the issue is pretty much out of the hosts hands in in those of the DC's.
Posted by MrsGiggles, 06-03-2003, 07:32 AM
I have to cut in here. Why does every "HttpMe" complain thread gets hijacked and turned into a "AussieBob is the best! Give me a five!" ra-ra fest cum mud-slinging match against the complainant? Is it SO IMPOSSIBLE to explain the situation to the complainant without insulting and ridiculing him/her? This is the third thread I've seen where people come here, make Aussie Bob up like the best guy ever while insulting the critics. Do you people know how much damage this is doing to HttpMe? "Smug" and "condescending" and "patronizing" are just a few words that come to mind. I hope HttpMe doesn't behave this way outside WHT. Good service means nothing if it means that the supporters of HttpMe treats people who complain as if they're lacking in intelligence.
Posted by Aussie Bob, 06-03-2003, 08:22 AM
MrsGiggles - I also have to cut in here. Thanks for your comments. I don't mind if folks post threads here and make complaints. I think there's probably only a handful of such legit threads and that's fine by me. We certianly cannot control what other folks post in such threads. We've never asked folks to come here and defend us. Personally, I'd prefer folks didn't defend us, but like I said, we have no control. Control is an illusion believed only through arrogance. I just let the cards fall where they may, do the very best by people and that is that.
Posted by coight, 06-03-2003, 08:41 AM
I remember at one time it was the same with mchost, then they lost all their big supporters and the mud started flying.
Posted by sitekeeper, 06-03-2003, 09:24 AM
I for one do not know Aussie Bob and have never talked to him. I generally do not recommend his company only because I personally have not used it. However after talking to people who happily have used HttpMe and reading 100's of posts by Aussie Bob I feel I have a good idea of what kind of Host he is. Aussie Bob is one of the very few who has always handled problems and complaints in the manner you have seen here, Professionally. (New hosts take notice!) After being around a few years you can tell the difference between complaining and bashing. I felt that parkinghost and themuddrix were just bashing. (IMHO) I don't feel it is necessary to take all of your problems public. This goes for all business you do with people not just hosting. I have talked to numerous resellers that spend all their time looking for the best price bouncing from one host to another looking for the best deal but wanting no downtime. If you would have just started out with a company like HttpMe you would not as aggravated as you are. All hosts are going to have some problems; it is how they handle them that sets hosts apart. HttpMe has a great system setup to let everyone know what is going on with their servers; all hosts should have such a system. I have seen so many hosts just hide when there is a problem. I seen them delete problem posts from their support forums, not answer email, and not respond to questions posted here. I for one will continue to add my two cents on posts like this.
Posted by case, 06-05-2003, 02:51 AM
I see so many people saying this... umm hello, this is a public forum. People come here to share experiences, feelings, intrests, purchases, etc... The reason this place is popular is because you have those rights to share your thoughts on a subject, even if it's negative. While i may not agree with how they (the topic starters) went about doing or even if i do agree, it takes nuts to say what you feel or speak out against a company that is well respected. Best thing about these type of posts is getting to see how it's resolved, and how each party displays themself. Trust me, if we didnt have "juicy" posts like these, this place wouldnt be as popular as it is today.... ps, which problems are ok to take public ?
Posted by sitekeeper, 06-05-2003, 03:22 AM
Yes, this is a public forum. Yes, anyone can post about any problem. The question is should you post about every problem (little or big) you have? I also like to see how different hosts handle themselves when the poop hits the fan. If there is a problem you can't resolve yourself by talking to the person/company then fine post. I my opinion too many just click straight to WHT and type away. IMHO Last edited by sitekeeper; 06-05-2003 at 04:06 AM.
Posted by Aussie Bob, 06-05-2003, 03:42 AM
That's spot on. WHT is a mess with humanity's interactional experiences. [a good mess btw ] I wouldn't believe something if it was all positive and no negative. Comes accross as unnatural and artificial. Life is about a balance of positive and negative forces. For example, your work, your family, your relationships, your money, your health, your happiness etc..etc. Anything that looks too good to be true, usually is.
Posted by Atlonim, 06-05-2003, 06:22 AM
50/50? Not good enough for hosting But basically I agree. When everyone is satisfied the progress stops...
Posted by Esr Tek, 06-05-2003, 09:18 AM
I disagree with this!! This is where self motivation comes in, if you can't drive yourself to get better and better. Then no one is going to be able to push you towards that either!
Posted by UH-Matt, 06-05-2003, 09:20 AM
When everyone is satisfied you should have more time to progress. When everyone is NOT satisfied is when progress stops as you have to please your existing clients before moving on in new areas!
Posted by mhalbrook, 06-05-2003, 07:37 PM
Because everyone I've seen have taken pot shots at HTTPme that are unwarented. In teh case of one of the recent ones (at close to the same times as this thread started) the person in question ignored the fact that HTTPme has been doing what they can to remedy the situation, the person in question came here rather than going to HTTPme to seak a solution, and the person made outright lies. He claimed that Neptune was down for over 24 hours in 3 days time, and at that point it hadn't been down that long in 3 months. Sure it's possible, and it's just as possible for people to complain about a situation with out insulting HTTPme (i.e Topic that was tiled "HTTPme SUcks".) ANd lest anyone want to point out that I've made my fair share of complaints about MC Host around here, the difference is those complaints were lodged AFTER having tried to deal with MCHost directly and being ignored. What Bob's customers do is what they do, it is not sponsored or even endorsed by Bob, infact in one of the recent threads, I asked that the poster appologize for calling myself and a few others liars when he was proven wrong, and Bob PMed me to say let it drop. Of course I'd personally still like an apology from the guy.
Posted by AussieHosts, 06-05-2003, 07:54 PM
Folks have made an international pastime out of heavily bashing MCHost Michael. Rightfully *and* wrongfully. So we all get to enjoy those precedents. Bob's running a good show over there, but it certainly doesn't put him beyond reproach. Unfortunately a lot of people don't see a need to contact their provider first before coming here to raise concerns, and nothing is going to change that now. G
Posted by MCHost-Marc, 06-05-2003, 08:31 PM
HTTPme is just experiencing something normal, which every company past the few hundred customers or ~10 servers mark will experience. If something goes wrong, your customers will naturally voice their opinions ..and if they discovered the host on webhostingtalk, they will do so here as well. Its the "WHT Phenomenon", which has short term benefits and long term impacts, because no matter how well you do things, you will have things going wrong. You can either face it, that the webhosting industry is not perfect, downtime will always happen, or you can move from one hosting company to another while repeating the cycle every few months. For serious hosting companies, the key to true growth is to look outside WHT.
Posted by kmsd, 06-05-2003, 09:48 PM
I almost started my hosting with MCHost but after reading WHT I decided not to. Then when things 'improved' I checked out the website, and the dedicated server page is still not done and outdated, hehe, call me picky, but, if you can't keep a simple website updated then I definately won't let you host all my websites.
Posted by NexDog, 06-06-2003, 12:12 AM
We have alot more than 10 servers and we had a hard drive failure the other day. In fact, the server was in deep trouble with even the backup refusing to play ball. In six hours, not one person posted on WHT.
Posted by AussieHosts, 06-06-2003, 12:42 AM
That's the way it should be Laurence. We treat our own providers with the same respect, unless the ball has been well and truly grounded. We lost a box a few days ago. Including the 90 minutes spent with RS trying to recover it, all up it took a little over 4 hours to completely restore and rectify. We're all human. G
Posted by rusko, 06-06-2003, 12:46 AM
you should treat both your clients and providers with respect no matter where the ball is or is not. after the fact, if you believe that ball movement was uncalled for, you evaluate your options and perhaps transfer the ball to a different ballhandler that you feel is more likely to keep said ball situated where expected. paul
Posted by AussieHosts, 06-06-2003, 12:57 AM
I was specifically referring to running to WHT with a "provider is down" post. Unless they really are down, have been down for a considerable amount of time and show no signs of getting back up in the short term, then it shows a lack of respect to start on at them in a public forum. G
Posted by NexDog, 06-06-2003, 01:18 AM
Agreeeeeeeeeeeeeeeeeeeeeeeeed.
Posted by Aussie Bob, 06-06-2003, 04:11 AM
That's how it's usually with us, as folks are kept up to date in our server announcement forums. Yes, we've been through serious issues such as DDOS, hardware failure etc. One of the threads that was previously opened to complain, was most likely not a real client of ours. Still waiting to cancel their account too. We're a very small provider with just 18 servers and give it all everyday. But things do happen but as Gary so wisely said, we're all human.
Posted by case, 06-06-2003, 04:31 AM
lmao, lack of respect. First off, respect is something earned, not given. Second, the customer doesnt owe the host anything except his monthly fee's. You say wait until they show signs of never coming back...why wait that long ? I believe this person was complaining of real* downtime. While it might not be right in others opinion to start a thread like this, i dont see rules stating this pratice isnt allowed, or against wht rules. I think if people, especially mods have these type of opinions... then these topics should be banned. No point in allowing people to post these type of threads , and then telling them how wrong they were or could be in others eyes for posting the topic. From what i see around here, httpme has a pretty tight service with a decent amount of customers. While three hours may not be much to me or the next guy, you never know what's going on with each and every client, so the outcome will be different for each one. Some wont care, some might email asking whats going on... others might get upset, it's part of the business cycle. This happens in all business regardless of what you're running. I believe everyone should be allowed to speak their mind and let others know what upsets them. I dont think anyone should critizing topic starters because they are not in that persons shoes at that exact time. Last but not least, this is a way of getting feedback about your services. Httpme knows why the customer was mad, they know what caused this thread, and they know what they have to do to make customers happy... which i believe they do from what i have observed. Point is, let the people talk, if their is no truth in it... close the thread, other then that... bob did a decent job of handling the situation which gives way for others to see how they're situation would be handled if they signed up with him. as bob said, there is a balance, if this forum was nothing more then people praising their host.... i probably would have never signed up. sorry for going off topic a tad...
Posted by NexDog, 06-06-2003, 04:49 AM
I think alot of hosts have earned respect including httpme so that first sentence means nothing and was just nice a little phrase you picked up somewhere.
Posted by akuo, 06-06-2003, 05:01 AM
I think (as has been alluded to here) it's more a case of *how* a host deals with an issue, rather than the issue itself. In situations like this where HTTPme has obviously done it's best to a) avoid troubles in the first place and b) keep everybody informed when they do inevitably happen, it's a bit rich to come running onto the board screaming blue murder. People need to realise the realities of web hosting. That's just my opinion anyway. I must say though there's nothing like a good bitch session to spot the players from the real deal. A number of hosts have certainly shown their true colours over the years
Posted by anon-e-mouse, 06-06-2003, 05:51 AM
Not sure why this is still running since the problem was resolved 5 days ago. Closed.