An important and major step forward for Kayako

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Posted by Jamie Edwards, 04-01-2010, 06:08 AM
FOR IMMEDIATE RELEASE

An important and major step forward for Kayako – join us

BOISE - - Today has been a long time coming.

We know that all of our customers and the customer support industry have been eagerly anticipating what we have in store.

But no one has been more excited about today than us.

Kayako was incorporated in 2001. Originally a bedroom start-up of Varun Shoor’s, Kayako now is a family of 50 and serves more than 30,000 customers around the world. We have developed three generations of support desk software, and now we are leaning into the future.

Customer support is a means to an end: a means to happy customers. This is our philosophy and our mission statement. It is our job to provide you with the tools and the platform to facilitate excellent, top-notch customer support. Kayako’s next move – our next generation – takes this a level further.

Customer support software has also been a means to a particular end for us. When Varun started Kayako in 2001, he had a definite ten year plan. Kayako’s decade is approaching, and we’re now able to set out exactly where we are going and where we have always intended to go.

Everything, from the team we have been building to the name of our company, has been in preparation for this year.

Today, Kayako is leaving “customer support software” as we know it.

Today, we are announcing a brand new product line.

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