Heart Internet

Portal Home > Knowledgebase > Articles Database > Heart Internet

Posted by woza, 06-07-2004, 02:42 PM
Hi Has anyone heard of Heart Internet. I'm more interested in the reseller package and it seems too good to be true. I can't see much wrong with it but I might be missing something. Does anyone know anything about them or use them? [heartinternet.co.uk Any thoughts would be most appreciated. Many thanks Woza
Posted by aggidio, 06-07-2004, 03:30 PM
Webspace: Unlimited Data Transfer: Unlimited Both these calims would make me concerned about there service altough I have never heard any good or bad about them.
Posted by HostingDotExpress, 06-07-2004, 03:42 PM
Anyone who offers unlimited disk space or bandwidth is not a host that can be trusted. Do you know of any "unlimited hard drives" out there that allow you to place unlimited amounts of data on them? How about networks, do networks have unlimited capacity to pass through unlimited amounts of data? It's a known fact around the hosting world that unlimited bandwidth or disk space doesn't exist, and anyone touting that they can provide such services is basically committing advertising fraud. Stay away from all "unlimited" hosts with a ten foot pole.
Posted by tallyho, 06-08-2004, 10:58 AM
I have been looking into the reseller account with Heart Internet and was concerned about the unlimited space and bandwidth so i gave them a call. I was on the phone to them for about 15 mins and one of the question i asked was about the space and bandwidth as i was concerned about this, in reply i was told that there is no resrtictions on space because how many web sites would acturly use more than 500mb space or even bring a system down due to high traffic loads, Even some of the largest web sites on the net would not use large amounts of space except for large file storage which i don't think they allow. With the reseller account you can custom make your packages for reselling with no restriction on the amount of clients you have or amount of packages on offer.
Posted by dannybedor, 06-08-2004, 11:20 AM
That's mean they do allow overselling. Do you know what could terrible happen when do overselling? Your client or even you will get so much trouble when it exceed the host actual capacities.
Posted by tallyho, 06-08-2004, 11:44 AM
I have only started looking a a reseller packages the last few days and only found this forum today. From what i have read here there is not really a good or bad host there is some kind of restriction on all packages may they be good or bad. For example the one mentioned in this thread ' Turnkey Reseller Specialists' you get 1gig of space and 10gig of bandwidth for $20, whats that about £9 UK not much for your money and you would only be able to sell small packages to try and make back your layout. As for over selling are not all hosts prone to that? As long as you have a good host that will upgrade when needed i can not see any problem with an unlimited package. I may be wrong as i am new to all this.
Posted by HostingDotExpress, 06-08-2004, 01:20 PM
Hence the reason it's our beginning package - a lot of our reseller clients, are not even resellers - they just had a bunch of domains which they didn't want to pay for on a per account basis. It was cheaper to go bulk, than by account. But i'm not here to talk about my offers.... That's the problem, when does the host know when to upgrade? Sure clients don't use much resources up when they first start, but several months in, their site could become a popular spot, or already is. When does an overselling host, judge at what point his server is full if he is massively overselling. There are no limits, no boundaries, no tally of who has what kind of accounts, and how much is being used per account. Take a look around you - if unlimited hosting were so successful, how come there are none out there that have gained recognition as a top notch hosting provider? The answer? It's simple - they go out of business before they're even a year old due to expenses - bandwidth is expensive, it would only take one person in one day on a 100Mbps connnection to use up 1TB of data. One slashdoting would do the trick. Even at 1$ per GB, you're looking at a $1000 bill in one day. Think your host can recoup from that hit seeing as the client owes nothing but his monthly fee because it's unlimited? How about those unlimited hard drives? At some point the hard drive will become full. When is that point? Who knows, the host has no plan in place to balance clients on several servers. How about server load - if people can use however much space and bandwidth they want, would server load not be an issue on those busy days? How about people who purchase those get 1 million hits to your site for only $5. Within 1 hour you've had your million, that would take down any server. And anyone on that server could do it, which means you're at risk of some serious downtime due to others who are simply using the unlimited bandwidth they paid for. An unlimited host is like playing Russian Roulette, except, you're the only player - when does the gun go off?
Posted by hamishrp, 06-08-2004, 02:48 PM
Someone said earlier, not sure who, that you cant tust a host who uses the words unlimited. Realistically any person with half a brain cell will know that unlimited does not exist, but maybe just means they have excess resources and that they will expand according to demand. Take a look at the heart internet web site and click the about us link at the bottom. Read the whole thing and i will think you will be very very impressed. These guys are the founders of both WebFusion and 123-reg, now huge internet web hosting companies who have moved on and started heart internet. I get the feeling i could turst these guys no matter what terminology they choose to use to describe their services. Im sticking with my current reseller account provider for now, but i might move on! What do people think of them... i cant find much about them on the web apart from sponsorships etc.. Hamish
Posted by tallyho, 06-08-2004, 03:30 PM
Reading through the forums further today I feel that there are a lot of hosting companies trying to taut for business by rubbishing other hosts. As hamishrp said take a look at their site and read the about me. I ask would company with a background like theirs, really put their necks on the line and offer something that is not possible? Granted hard drive space will run out, will they upgrade further? Is a question we do not have the answer for. As for bandwidth I can not find how they are charged for it, but to offer something and then not be able to deliver is that not false advertising under British law. So from reading their background I think that there could be a change in the way hosting companies are going to host. Maybe a new standard, they have set the tone with WebFusion and 123-reg with cheap domain names, why not set a new standard for hosting. I for one will give them the chance and hope they change the way other companies sell and trade space.
Posted by trying2escape, 06-15-2004, 04:59 PM
I signed up for a reseller account with Heart Internet about a week ago to host all my personal sites. I was disapointed because the control panel was very poor & I had to either pay to transfer the domain to them or register a domain with them in order to add it to my reseller account. That to me is serious hidden charges, but clever marketing. I suppose some people wouldn't mind that kind of service though.
Posted by HostingDotExpress, 06-15-2004, 05:53 PM
You go do that....and then post here when you've been let down by another "unlimited" host. 24 DATA TRANSFER 24.1 Web hosting accounts include a particular amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included. 24.2 Web hosting accounts that are prohibited from hosting file distribution websites, adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites, reselling or giving away web space under a domain, sub domain or directory. ***** 25 SERVER USUAGE Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements. *****
Posted by tallyho, 06-17-2004, 03:14 PM
You will find that any account reseller or plain hosting account will have this clause. If you taken your time and maybe contact the company about this you will find it does not refer reseller account, it refers to the indevidual users accounts (customer you sell to) Here is their reply to my question i ask them. I have read your terms and conditions and I notice there is a clause for server load and if it exceeds 5%, 25 SERVER USUAGE Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements. How does this affect the reseller account when a customer exceeds this percentage? - We'll contact you (not your customer) about this if it happens. You can then put the options to your end user. as you can see all options will given to me to pass on to my customer and will not effect my reseller account. If thats all you could find to try and knock what they are doing then I feel sorry for you, but i can see why you do it. There will be alot of hosting companys out there that will be losing business and i think you may be one of them and you running scared.
Posted by tallyho, 06-17-2004, 03:30 PM
Why did you transfer your domain names when you could have just changed your nameserver I have move 2 accounts this way and i also brought 2 domains with them. The 2 domains i changed name servers on was because 1. i would be charged by the company i am 2. 1 is a dot com domain which would charges by both. This you will found is the case with most hosting companys which let you transfer your domain to them. If you transfer a .co.uk Heart do not charge you for that. Anyway if you are not happy with their service you have a 30 day money back period, why not use it and go else where? The service and response i have had off them so far is great answers to customer service question within 2 hours, and gone out of the way to change how my package worked so i could have the same layout as my site.
Posted by HostingDotExpress, 06-18-2004, 05:12 AM
By offering unlimited bandwidth and transfer, it gives more risk to others sharing the server that someone will use their unlimited bandwidth and take the server down. Uptime is the name of the game here - by providing something that they can't deliver on when someone requires it is false advertising. If they try to use their unlimited bandwidth, they'll take down the server, or be kicked off by the 5% rule. <--- how can the host verify this. Fair enough this could happen with any host, but at least the client is aware they have a limit, and will do what is required to stay under that limit or upgrade the account if necessary. My points: 1 - They are providing something they can't deliver on. 2 - Their terms are in such a way as to stop anyone from using the unlimited bandwidth that they provide - the terms allow them to turn anyone off if they're using too much. True this could happen with any host, but at least the client knows what his limits are. As stated before, users will take advantage of this, and downtime will occur before the account is shut off. 3 - Unlimited space is a hoax - do you know any unlimited hard drives? Please show me one....and i'll buy immediately. What is the limit on hard drive space, can I really use as much as I want....it's an invisible ceiling - no one really knows how much they can put on there until they're shut off. I wouldn't want a client looking for unlimited space and bandwidth. They can keep them as far as i'm concerned, but it's just unfortunate that they have to string in people using such a tactic and have clients believe in something that is not deliverable by them, under any circumstances.
Posted by HostingDotExpress, 06-18-2004, 05:20 AM
Just a question.... How do you 'expand' a full hard drive?...
Posted by -Edward-, 06-18-2004, 06:59 AM
Cos' they used to own Webfusion thats how.
Posted by HostingDotExpress, 06-18-2004, 01:05 PM

Posted by tallyho, 06-27-2004, 09:34 PM
How do you expand on your PC? Now that one is a hard one for you!! Well i buy a new hard drive, install it and quess what i have another 200GB of space. WOW that was easy. So what is stopping them doing the same? Or even the company you got your reseller from. You should be careful you may run out of space to sell if they don't know how the add new drives! i have been looking around the net and there are more and more companies offer better deals on reseller packages and there are those that sting you for every account you set up, forcing the reseller to charge a higher than normal price. Altogether its just swings and roundabouts you say one thing and someone else says another, but looking round the net it looks as if more companies are going to be offering unlimited this, that and the other.
Posted by trying2escape, 06-29-2004, 04:01 PM
I'm quite aware that you can transfer domains by just changing the DNS but my point was that even if I did that I wouldn't be able to add the domains to my reseller account without either paying to transfer to them or paying for domain name parking. I took the 30 day money back period and went else where before I posted that post I must say that they were quite good about it.
Posted by tallyho, 07-01-2004, 12:18 PM
Puzzled why it would have cost you to add to your reseller? it as cost me nothing to move the DNS and nothing to move my .co.uk name to them and add them both to my reseller account. I must add they have one of the best support teams i have come across and they are willing to help with any problem you have.
Posted by chilli, 07-12-2004, 06:33 AM
I take "unlimited" to mean they simply don't put a number to the web space or bandwidth allocation. Just means they are able to be flexible. If you read the small print for almost every hosting service they have the same clauses about "reasonable use" or using services that will impact on other users etc. At least I haven't come across a host that does not include these. What I would be more interested to know is, what exactly is 5% ? If we aren't given figures how do we know what it's 5% of? For instance I run a number of nuke sites. One uses around 5gb bandwidth a month and takes up about 60mb web space. So where does that sit in the 5% rule? And of course where nuke and other cms sites are concerned, all those processes running take up memory. How much memory is available to the reseller for running his sites? And won't any large cms take up more than 5% of resources ?
Posted by saghir69, 07-12-2004, 08:36 AM
seeing that you have "unlimited space" will you please sell me an account with 200GB space? i can't afford to pay too much. but if your price is reasonable then i'm willing to buy 10 of these accounts from u!
Posted by tallyho, 07-13-2004, 07:15 PM
Is this best you can come up with? if you want that much space why don't you sign up for an account yourself and put them to the test. Then you will be able criticise. Or just stick to your pc repairs. There as been nothing bad posted about this company and i don't think there will be. Sorry i stand corrected, apart from the one poster who was moaning about his domains etc. and i don't think he knew how to transfer or change nameservers. If you don't want to splash out money try there free account.
Posted by chilli, 07-13-2004, 08:22 PM
You don't have to transfer any domains to Heart Internet if you don't want to. We have all our domains with 123-reg and all we do is change the nameservers. I admit it's probably not immidiatly obvious how you get your domains to show in your reseller control panel but the procedure is in fact very simple. Go to 'manage services' pick the 'webhosting' panel. Add a "domain reference" as in yourdomain.co.uk then go back into your reseller panel and you will be able to activate that domain with any packages you have set up. After you have done that. Login to your control panel for the account you have just activated and you will see your ftp details etc. ftp into the account, upload your files then go to where you have your domain registered and change the nameservers. Simple! Oh and by the way. Heart Internet support is bloody excellent I get replies within the hour even at midnight
Posted by danes75, 07-14-2004, 12:44 AM
i don't mean to stick my nose in this just for fun or anything... but you're kidding, right? change the way people do business? "revolutionize the way space is sold? gimme a break. ya... back a few years ago those two phrases were the mantra of webvan, pets.com, etoys, agency.com, verio... where are they now? the only thing you'll ever get for free is junk mail and unlimited pretty much pertains to drink refills only.
Posted by chilli, 07-14-2004, 05:34 AM
Anyone with a modicum of common sense knows that in the web busines the word "unlimited" does not literally mean that. What it does mean is there are no strict limits on what you can use. That is, as long as your not impeding on other users your not going to be slapped with extra bandwidth charges or prices for extra disc space. Speaking as a small hosting company in that we host 65 sites. We have never seen any of them take up more than 50mb of web space in the last four years. Our sites are a mix of CMS and Bog standard Html, but that pretty much sums up the type of sites many of us host. How many of you out there host sites larger than 100mb? And i'm not talking about people who host large files. Most companies will have something in their TOS about that sort of thing. In the end. It's down to personal choice. Some of us may be willing to give them a go, others won't. But there's no need to ridicule people for giving a company the benefit of the doubt is there?
Posted by danes75, 07-14-2004, 12:15 PM
hmmm... my personal website is 190 megs, and its only a journal and photo galleries.
Posted by danes75, 07-14-2004, 01:27 PM
also.... if you'll read the rest of their "company information" "Heart Internet is continuing with the Innovative approach to web hosting that Jonathan and Tim have always pioneered. Two new innovations are available at the launch of Heart Internet:- Free Web Hosting No charges - Ever! Get a fully featured, no limits web hosting solution and pay nothing - Ever! We don't run adverts on your site and you can use it for commercial use. A first in the web hosting industry." They used to be a free hosting provider....
Posted by tallyho, 07-14-2004, 06:56 PM
Jonathan and Tim had changed the way many hosting companies have worked in the past, just look at their past record and i think they could do it again so I am backing them and i am glad to others are as well.
Posted by chilli, 07-14-2004, 07:59 PM
I certainly have no complaints at the moment. Only small gripe is the customer control panel. You can't mask any of the contents. For example we wanted to provide our users with webmail but this cannot be done without giving them access to their account control panel. That may be fine if your selling hosting. But if your also designing the customers web site the last thing you want them seeing is the "FREE" professional templates and the 400 other templates that are available for instant download. And then you have 'Web builder' A great feature but do you want your customers thinking they no longer need you ??? Add to that all the free software, scripts, diagnostics, stats etc and you can see it could be a problem for some hosts? They really have to sort this webmail thing fast!
Posted by tallyho, 07-15-2004, 03:47 AM
You can turn the web builder off in your hosting plan options.
Posted by chilli, 07-15-2004, 05:00 AM
That's true. Missed that. But what about the rest? It's not flexible enough. In Cpanel you could reduce it down to just webmail if you wanted. That's real flexibility for a reseller. Not being able to turn off all those extra's is going to be a problem for many people I think. Having said that. I'm extremely happy with everything else and glad I made the move to Heart Internet
Posted by tallyho, 07-15-2004, 11:08 AM
I can see your point there, but looks like they are adding extra features to it at the moment looking at the control panel. Who knows what is coming. Keep up the good work Heart.
Posted by chilli, 07-15-2004, 02:24 PM
I agree, I have no doubt it will become more flexible as time goes on.
Posted by Cornopean, 07-17-2004, 07:28 AM
Greetings folks. The Heart Internet debate is especially interesting to me, as I was, like others, concerned about their 'unlimited' claims. However, I needed an additional reseller account based this time in the UK, to host my UK customers. And so, after reading some common- sense posts here, decided to give them a try. I am currently looking at two other hosts as well. (Below) My experience thus far: I feel that Heart's control panel is dreadful, and inflexible. Moreover, unless I've missed something, it doesn't allow us to mask our commercial association with the mother hosts because of the name eXtend, which is highlighted on Heart's site - and the URL ! I won't really feel comfortable directing my new customers to a resource which could be identified as being from the mother host. However, I hope I've missed something here; and, I've yet to contact support and put these concerns forward. Also, I agree with previous posts that the ability to add Domains is not clear. For my part, I've no intention in transferring-in domains to them; and luckily, I found that I could do what I wanted just by changing nameservers and doing the necessary within the panel. But here again, it is FAR from obvious how we put this into practice. Is this a deliberate ploy on their behalf to get folk to transfer domains to them ? I suspect it's just poor control panel design. As such it has much to answer for. I'm watching this space eagerly and hope other Heart users will keep those interested, posted. If I decide not to stay with Heart, 1stserv will definitely get a look; (from £24.99) or Donhost. (more expensive but of repute) Does anyone have more issues to share on being a Heart user please ? Mike.
Posted by chilli, 07-17-2004, 10:54 AM
I agree the control panel leaves a lot to be desired. It's main failing is the inability to be masked. As resellers this ability is an absolute must and why it is not implemented is a complete mystery to me. I would have thought the founders of Heart Internet, with so much experience in the industry would have a far more flexible reseller account than is currently available. The setting up of domains is defintily not explained clearly. People are mislead, deliberatly or not into thinking they have to transfer all their domains in or register new ones with H.I before they can use them with their reseller account. Of course this is not true but the user is not made aware of this unless they ask. The use of the www.extendcp.co.uk url for the control panel is also a big mistake. The whole point of being a reseller is that you use your own branding to sell "your" products. Clearly some clients will wonder what the extendcp url is all about and a little checking online soon leads you to Heart Internet. Is this intentional? I can't say, but satisfactory it is not. The whole issue of webmail is probably the biggest problem for us as a company. We design web sites and so the client is mostly oblivious to the whole "control panel" thing. On our other server we have Cpanel installed. If a client wants to access their webmail they can do so by just typing www.yourdomain.com/webmail , it's clean, simple and doesn't compromise us as a business. However with Heart Internet your only option if clients insist on using webmail is to let them into the control panel for their domain. This provides way too much information plus a lot of third party software that may lead your client to beleive they actually don't need you to create their web sites any more because they have enough tools to attempt it themselves! If the control panel were configurable in the same way that Cpanel is of course this would not be a problem. You could give your client a cut down version with just webmail and perhaps stats for their site. But it isn't. And unless the boys at Heart Internet are going to do some serious re programming I can't see how it can be. I hope someone can do something about these issues because apart from these we have had great service at a great price. Just a note about Donhost. Read their terms and conditions very carefully before you sign up. You may find them way too restrictive for your needs, I know we certainly did.
Posted by Cornopean, 07-17-2004, 11:51 AM
Yes, Yes, and absolutely Yes !! couldn't agree more. I'd forgotten about the Webmail issue too; and what about all those free templates. You are obviously not best pleased your core business being design and development. Isn't it vital for absolute branding or at the least 'white-labelling ? I also take issue with the SMTP server name, but perhaps I'm getting silly there ! Surely as resellers, our concerns here are not, and will not be unique to you and I; future Heart reseller punters will have a nose around and suss these issues quickly, claim the refund before the end of the month and go elsewhere. Will you stay ? I signed with Heart yesterday to look them over. My other server (US based) like yours has Cpanel and I fully agree with you about it's flexibility. OK that's the gripe, but how to drive some change in H.I. ? Possibly Heart should be made aware of the fact that they are\have been the subject of analytical, often heated debate here ? Would they even care, one wonders ? I suspect they would. Do you have any thoughts about letting your concerns be known to them ? I am certainly considering this carefully. Mike.
Posted by chilli, 07-17-2004, 01:29 PM
I forgot about the smpt issue. On our other server all clients can send via their own account, i.e mail.youraccount.com and it has never been a problem. The way Heart Internet have their service set up is a bit of a problem for us. We have 60 clients we now need to tell they can't use their own mail server any more and also have to turn on authorization in their e-mail client in order to use the new smpt. Clients don't appreciate changes. It's hard enough to get them used to one thing without then confusing them with changes like these. I have also noted that in my mail client which is Pocomail, the whole process of sending mail is now a lot slower than before. I don't want to give the impression here that I'm unhappy with our account. I'm not. But i think sorting out these things would make the Heart Internet reseller account just about the best out there. Perhaps someone from the company would care to comment? I know they are aware of this thread.
Posted by rcrrich, 07-17-2004, 02:29 PM
Anyone who offers unlimited disk space or bandwidth is not a host that can be trusted which was stated before here. Well unless you are paying for this big time. Like your own server with 200 gigs of disk space.
Posted by Cornopean, 07-17-2004, 02:45 PM
Chilli, My other server has the mail implementation that you describe too - much better and quite, quite normal ! Unlike Heart's system regretfully. You have suggested that Heart are aware of this thread - I'd be pleased to learn what makes you feel thus, as I have been considering making representations to the company.
Posted by chilli, 07-17-2004, 02:59 PM
That's not actually the case. There's nothing to say a host who offers such things will be any more unreliable than anyone else in this business. I have been hosting web sites for ten years and so far I can tell you, plenty of companies who put limits on their hosting plans oversell big time in the knowledge that most people will never come close to using their allocated disc space. At least Heart Internet have some credibility in the web business because the guys who own it have a very succesful history behind them. That will do for me. I know I will never use "unlimited" resources and I don't for one minute take it literally. The reason I know they are aware of this thread is because I told them about it. They are not afraid of customer feedback. If your unhappy with something, just tell them! They know my concerns, but even with these things I still think they offer a great service. Support is excellent and the servers are stable. I don't have a crystal ball to look to the future but I have been around long enough to know in the web business nothing is particular. You do the best you can with what you have available and be prepared to navigate the turbulent waters of the hosting business. Heart Internet are no worse than others and a damned site better than many. Time will tell...so watch this space !
Posted by Cornopean, 07-17-2004, 03:11 PM
OK, I'll tell them why I may not be able to stay with them. Hope they might then respond with a hint of changes to the flaws we've identified.
Posted by Cornopean, 07-17-2004, 03:14 PM
I believe 1stserv com is worth a look. Have you been there ?
Posted by IHSL, 07-17-2004, 03:17 PM
Firstly you should replace the word "knowledge" in your statement, with the word "assumption". As for "unlimited disk space", it does not exist, and yes - any company that tries to say it does, is lying. If you trust a company that lies to you from the very start, then it's only you to blame when they go 'belly up' and they have servers that go *pop* in the night. Simon
Posted by danes75, 07-17-2004, 04:17 PM
and just a thought... if i say i'm the ceo of microsoft on my website, does that make it true? anyone can say they're the founder of anything, ESPECIALLY when the startup in question happens to be in another country. i'm not stating that they're lying, but people who've supposedly been through the dotcom burst and still had an office to go to the next day knows not to throw around the words "unlimited", "free" and "revolutionary technology" lightly.
Posted by rcrrich, 07-17-2004, 04:52 PM
At times it is not over selling it is selling and once needed adding! It is over selling when you don't add what is needed.
Posted by chilli, 07-17-2004, 08:05 PM
Funny how you guys seem to think your wiser than the rest of us who are more than happy with "unlimited" hosting. You may not be able to provide it but where's your proof that Heart Internet cannot? How can you prove to me they can't provide what they say they can? You can't. Because your not using it. And if your not using it then what's your problem? Just get on with your limited hosting. I don't ask for your approval or need it. Myself and others who actually use the service can provide far more info about how it works than you "guru's" who don't. I have stated what I think is wrong with the control panel. It may be addressed by the company...it may not. I can't say. But I'm still happy with what I have at the moment. If your not sensible enough or mature enough to know what "unilimted" really means in the context of web hosting then I really have no need to discuss the matter further with you.
Posted by rcrrich, 07-17-2004, 08:34 PM
Go ahead, put your hand in the fire, learn for yourself.
Posted by Cornopean, 07-18-2004, 04:22 AM
Heart users here are not little children, and we are aware that getting too close to the fire can get us burnt - what we say now to you 'experts' is that, we are currently giving heart the benefit of the considerable doubt. We ARE mindful of the pitfalls. Furthermore, as Chilli suggests, we do not need to justify our actions. If by chance Heart DO 'burn' us, then we'll make a song 'n dance about it, allowing said 'experts' here to have their day. In the mean time, why not be gracious and hope for us that all will be fine ? Wonder what your responses will be when we come out of all this unscathed ?
Posted by rcrrich, 07-18-2004, 12:30 PM
What is the cost for this anyway. 5.00 per month 40.00 per month 100.00 per month???
Posted by Cornopean, 07-18-2004, 03:12 PM
Cost of what my Friend, ? Are you asking what the monthly subs for Heart Internet's Reseller Account currently is ? Why not look for yourself ? In Us Dollars it's approximately $60
Posted by jlee2301, 07-20-2004, 07:27 AM
You expand a full hard drive by planning ahead and making sure resources (new hard drives) are in place ready to use when an existing one is full or nearly full.
Posted by tallyho, 07-20-2004, 12:00 PM
I agree with all of you over the control panel, but as i am not a web designer it does not efeect me that much having those web templates on display. I must agree though with the naming of the control panel, even tho you can customize it to match your site and if you add the login page from your site you can hide the fact there is the standard login screen. What i would like to see on this is when you log out of the control panel it takes you back to your main seller site. As for web mail it would be nice to be able to login with out having to go though the control panel. My biggest concern would have to be there holding page when a new domain is set up, if it is not completed properly to the space you have sold the domain takes you directly to their hold page. This i would like to see changed, this happens for both brought domains and those using the nameservers. There are many features i would like to see integrated into the control panel and i feel with time i think we will see change. These reseller accounts are ideal for those that want to sell space with the features that are on offer and as for the term unlimited if resellers do not go mad by offering unlimited this that and the other then i can see a bright future for HI.
Posted by Shaw Networks, 07-20-2004, 06:10 PM
A motto everyone should stick by: Stay away from hosts that offer unlimited HD space and bandwidth.
Posted by tallyho, 07-20-2004, 06:49 PM
Shock!!! another user trying to promote their over priced and under featured reseller solution. You need to look at your restriction on your accounts rather heavey for the low bandwidth you are giving with your reseller account: "In the event that a user runs over their bandwidth limit, their account will be automatically suspended and viewers will no longer be able to view. It will automatically be restarted and viewable again, at the start of the next month." Bit sharp that. does not give me a reason to buy an account from you. You need to loosen up, if you don't want to be left behind in the market. A motto here is: everyone should stop away from those resellers that rubish everyone else and limit you with their hidden terms. There we can rubbish you as well. This a constructive forum and your comments lead me to believe that you are scared of the competition which is evolving, could this be that you do not have the finances to keep up? Anyway enough said and each to the own.
Posted by IHSL, 07-20-2004, 07:17 PM
When unlimited hard drives, and unlimited pipes are around - i'm sure you'd have more than enough companies offering 'unlimited disk/transfer' offers. Fortunately for you, your hosting company has invented those things - it's just a matter of time before they sell that unlimited drive for public auction. Simon
Posted by tallyho, 07-20-2004, 07:35 PM
Its a simple matter of upgrading their systems with more drive space, as you would if you ran out on your PC. As i said this is simple and most people would crasp this idea. As someone said earlier yes we know there is no such thing as unlimited this that and the other, but HI may have the finances to upgrade when needed unlike some resellers out there that just sell space with heavey restrictions. As i have said before advancements are being made just as advancements have been made throught out history, and there as always been the crictics they said it would not work and it did.
Posted by IHSL, 07-20-2004, 07:44 PM
No, it's not. Simon
Posted by rcrrich, 07-20-2004, 08:49 PM
nbsp; How many customers do you think you can have with unlimited disk and bandwidth, 1- if you get 4 users using 200 gigs you would need some very big servers and if you had just 12 like this I just don't think you can make money. I guess I could do it if I want to live for the users only and they make all the money. I am sure they have about 300 resellers on one server as 90% of reseller don't do 10gb amonth with 300 websites and more each. I just can never do it this way.
Posted by Lord_flashheart, 07-22-2004, 05:20 AM
I disagree, From a host that provides unlimited web space I would like to explain why and how we offer this. All our servers run in a clustered environment and are load balanced using our own custom in house software. What this means is when a reseller creates a resold account from within there control panel the software determines which server has the least load and places the account on that server. Because accounts are being spread over numerous servers (with new ones being added all the time) thus numerous harddrives it means a reseller is not limited to a single servers capacity. (its also good from a resilience point of view, one server going down is not going to take down all of a single resellers sites) Now off course the individual drives themselves cannot hold unlimited data so if for instance you signed up for a account with ourselves then proceeded to upload 10gig of data to a single resold account then yes we would consider this unacceptable under our misuse of resources clause, I cant imagine many hosts who do reseller plans would allow this either, but then again that same 10 gig spread over 4 or 5 resold accounts we have no problem with at all. We have resellers using 15 - 20 gig of space for there accounts and we see no reason to limit these resellers simply because some other hosts consider the word unlimited unacceptable.
Posted by IHSL, 07-22-2004, 07:11 AM
Lord_Flashheart, Firstly, let me say - I like the username, Blackadder is a classic. Now, regarding unlimited space, and 'why you offer it'. With all due respect - that which you described is far, far from being any type of justification for offering unlimited disk space. The fact of the matter is that you can not deliver that which you advertise. I am presuming that you charge 4-5 figures for each reseller account that signs up with you, on a monthly basis. Why do I presume this? Well, the balance and assign software that you speak of, and the new servers that "are being added all the time", cost's money - big money. Not to mention, time. The fact that it was "developed in-house" and that you offer reseller accounts, leads me to one of two possible avenues, based on your statement being fact: 1: You have built a strong contender for the world's best, and most automated control panel - H-Sphere. The H-Sphere software has the ability to mass-assign, also. It does not have the ability to monitor current load averages, and assign based on those figures. An FYI: If the software and integration you described actually exists - then why in the world are you targeting the 'unlimited drones'? Market your software - it is apparently the world's greatest, as it has features that no other stable control panel can offer, nor will offer in the near future. I on basing that on my assumption that you are stating all your clients are stable, on those boxes. 2: You have developed a story to try and justify advertising something that is not possible - nor feasible. I chuckle when I see people say "add another drive", as a supposed way to offer unlimited. If you don't know why, then you're in the wrong business. 'Unlimited disk space', and 'unlimited traffic' are mere tag-lines. Unfortunately for some people, they are not schooled in the IT sector - they may be Real Estate companies, they may be rock stars, they could be anyone - but those tag lines are just that - they are a deliberate and calculating lure (/lie) When 'Joe Public', an unsuspecting, prospective customer views two websites, one offering 'unlimited everything', and one offering '100MB disk/4GB transfer', both at $8.95 (just an example) - who do you think 'Joe Public' will choose? Based on your answer (I know your answer, and the answer of all companies that offer this model), the reason so many people get a bee in their bonnet about this, is for two reasons: 1: It's against fair trade laws (specifically.) 2: The honest companies are the one's that eventually suffer - not the companies that head for the hills when their supposed masterplan fails, along with the couple of servers worth of clients that end up down the drain (it happens to them all - you will be no exception). It is the industry in general that suffers, as 'Joe Public' is now 'Angry joe public' - and as per human nature - his opinion of the entire hosting sector is founded on his experiences with a company that didn't even have the business backbone, to establish a feasible business plan, but opted instead for a 'cash grab'. Simon P.S: Morbid curiosity leads to me to ask for your website url. Would you care to share? if you do not want it publicly stated, please PM it to me when you have enough posts. Last edited by IHSL; 07-22-2004 at 07:25 AM.
Posted by Lord_flashheart, 07-22-2004, 10:06 AM
Yes indeed we have, the control panel and automation software was designed and written completely in house and it is not commercially available, it is though used by well over 100,000 sites hosted on our reseller servers as well as a slightly cut down version without the load balancing by our dedicated server customers. Our clients are extremely stable on our boxes and I would argue that we have one of the best uptimes in the industry. I havent developed any story this is exactly how we run our servers, the feasibility is proved in our companies success, if we didnt have a business and server model that worked we would not be in business today. And why not? Just because your business model cannot handle it does not mean to say other hosts cant. We do have lots of restriction on our server such as bandwidth, cpu time, attachment size etc but why place restrictions and limit our resellers where non are needed? We respect our resellers and know they have the common sense to use there account sensibly.
Posted by ldcdc, 07-22-2004, 11:24 AM
How many resellers do you have using 500gb of space for example? Would you let a reseller use that much? When you state unlimited space many customers will take that literally and the fact that you redefine the word Unlimited in your TOS is not an acceptable practice. You could just as well say "free", ask for CC info, redefine free as a very low price and then bill your customers. You most obviously have a space limit after which your customers will not be allowed to grow, may it be 20, 30 or 80GB. Why not state it as such and leave it at that? Why say "unlimited" unless you're trying to catch the customers with an unbeatable (and yet untrue) offer?
Posted by Lord_flashheart, 07-22-2004, 12:49 PM
Dan you really just need to use your common sense on that one, if somebody really did want to host that much data they should be looking a dedicated servers not shared hosting plans. Any hosts here ever been asked by a reseller to host 500gb? No because they shouldnt be using a shared service host that amount of data, not only have you issues with disk space but also bandwidth and cpu usage. There is nowhere in our terms and conditions where we try to redefine unlimited, what we do have is an acceptable usage policy which I would expect all reputable hosts to have. Neither of you have provided a convincing reason why we should force a hard limit on our resellers. Lets talk about reasonable usage rather than silly extremes - Lets say for instance we have user A and user B both are using 20gb of disk space in total. User A has 10 resold accounts spread over maybe three or fours server this is perfectly acceptable and we have no problem with it. User B has only one resold account which would be on a single server this would be unacceptable as we would consider it a excessive usage of resources for a single account. Now why exactly should we restrict users A simply because user B was using excessive resources and thus effecting other users on the server? Again this example is a little extreme after all how often have you had a reseller try to upload 20gb to a single resold account, once in a blue moon I expect? Last edited by Lord_flashheart; 07-22-2004 at 12:52 PM.
Posted by rcrrich, 07-22-2004, 02:44 PM
nbsp; I don't think 15 or 20 gigs is unlimited!!! Unlimited Disk space is unlimited disk space unless you state unlimited to 10 gigs then this is just a plan with 10 gigs max. If I say unlimited disk space then if I get someone with 200 gigs wanting to host I would have to allow that customer to host their account, as it states unlimited and if they grow to 500 gigs thats what unlimited disk space means UNLIMITED!!!!!
Posted by IHSL, 07-22-2004, 07:05 PM
You ask your resellers to use common sense, but yet you offer unlimited disk space (a known industry con) I forget the phrase, but I beleive it has something to do with pots, kettles, and the color black. Simon
Posted by ldcdc, 07-22-2004, 08:46 PM
common sense... normal use... average website... All "unlimited hosts" use these words to defend themselves. Fact is that behind them there should be real, clear numbers. There aren't any. Say that I agree with you for a moment and think this is all down to common sense. Now, common sense to me might mean 50GB per website, to you it might mean 10GB per website. Who's common sense are we using?
Posted by Lord_flashheart, 07-22-2004, 09:47 PM
Please point out in my post where we asked them to use their common sense? Our resellers do use their common sense why because they arent idiots like you obviously expect them to be. Once again you have made no convincing argument to as why we should restrict our resellers to a set amount of disk space. And where exactly did i say it was? Yet once again have made no argment at all as to why we should restrict our resellers. Why exactly Is that? If you have an AUP like the vast majority of reputable hosts do that wouldnt be a problem, use your brain. So basically you bash others hosts simply because you cannot provide what they do while at the same time pimping your own company, nice one.
Posted by ldcdc, 07-22-2004, 10:53 PM
Actually it is you who should stand by what you offer and not even think that 20Gb for a website is too much. It's not too much when it's unlimited. And again, what is common sense? BTW, common sense (and a dictionary) tell me that Unlimited means: 1. Having no limits in range or scope 2. Without reservation or exception 3. That cannot be entirely consumed or used up (wordweb.info) Is there anything unclear in the definition? Whatever it is that thing that you're offering, the word "unlimited" does not describe it properly.
Posted by rcrrich, 07-25-2004, 12:01 PM
nbsp; As you made it sound like you would not except a reseller that came to you with 20 gigs of disk space.
Posted by ukdzine, 07-26-2004, 10:01 PM
LOL! But really though, if you do redefine the word "unlimited" in your TOS/AUP then you may just get away with it in court as you have made your intentions publically available to the user before they sign-up. I think anyway.... don't quote me on this. You will probably find that the people who take-up "unlimited" offers are those who are in-experienced in the hosting industry and are just starting out (and because of their in-experience, they do not know better.) On the other hand, someone who is experienced maybe know that, and know that these will have a lower usage than some-one who has been in the industry longer and gained clients. Meaning that they won't be using a full server and have enough resources available to use for the, most likely, short time they will be staying on the servers. You could look at it either way. But, I think that the people who are praising HI are being way to pre-mature. They note that they have only just signed up with them yet they are insulting people (which, by the way, isn't a great thing to do for some-one whom has just registered on WHT and may be trying to gain information and some potential clients - think about your reputation before you go slagging the more established members off) whom are merely stating a fact. Unlimited HHD/transfer is non-existant. BUT WAIT!!! I put it to you that Unlimited HDD/Transfer is available on a package!!! The reason for this being is that I have found a host called Mr. Moneybags and they allow you all the resources you need for the same price forever. They pay for all the server upgrades which cost them ££££'s at a time thus, because they are owned by a multi-billionaire, they loose thousands a month but don't care because their soul mission is to PLEASE THE CUSTOMER!! hehehe No. Seriously. Unlimited hosting is not available. As I said. Anyone who offers "unlimited hosting" is looking to host beginners. And will most likely do so which is why when asked, say that most website do not outgrow 500MB.... meaning they are hosting undeveloped beginners. But at the same time, they are because of this, able to accomodate for the odd user that does actually use alot of feature but not to the point where they jeprodize the server functionality. Don't get me wrong. If you really need ALOT (meaning 10's of thousands) of transfer, then you are best going with your own pipelines but it will cost you. but if you are looking for about 500-1000 GB transfer - I reckon that they will offer you an alternative. If you are looking for less than 500 GB transfer, then you will probably be safe as you come under the "every now and then, but not often" section where they can just about cope with you - but maybe with a slower server. They make their money on all the beginners who take up little room. Bang a load of these onto a server with maybe 2 or 3 real resellers then they will be able to cover the prices and make a profit. Don't get me wrong - I am not against Heart Internet... in fact I am all for them.... Now why did I waste so much time typing out this long useless message?
Posted by Cornopean, 07-27-2004, 03:58 AM
My Dear Chap, We Don't really Know.
Posted by ukdzine, 07-27-2004, 11:44 AM
I sent HI an e-mail saying the following: "I was looking at your reseller account and was wondering how you can offer unlimited disk space and transfer?! Does this mean that I would be able to sell say 100 x 100 GB transfer/2 GB disk space accounts for still only £29.99/month? What are your normal capping quotas? Meaning, at what usage do you normally contact a clients who is using "too much" server resources?" THEIR REPLY..... 9 hours later (although, i did send it at 00:40 so they replied at 9:40am which isn't too bad for those who don't offer 24/7 support: "Thanks for the email. Yes, you could create sites with those features, the only restriction is that no one website should use more than 5% of CPU runtime on a regular basis. Support is 24/7 via Ticketing only. We do not offer any email or phone support at all. Sales is open office hours, Monday through Friday and so if you have any further questions or wish to order a package, please get in touch on the number below." Why don't they offer phone support?
Posted by Cornopean, 07-27-2004, 12:22 PM
Interesting. Perhaps they don't maintain a Call Centre to keep overheads down ? How many do one wonders ? How could we calculate a 5% CPU runtime safeguard though ?
Posted by ukdzine, 07-27-2004, 01:56 PM
But it says no one website.... did they mean account or website because you can add unlimited... so that is really saying nothing. If they have 2TB transfer per server, then 5% would be 100GB per domain. So that means that they could put only 20 domains on one server if they were selling what they had. But because they are overselling I would quite like to know how many domains they have on one server. All we need is to know someones web address who uses them?? Someone PM me their address who uses HI?! The thing is though, they do have a phone number on their website... maybe they don't need a call center. If i was an emergency I would just phone that - they can't exactly put the phone down on you can they? HA!
Posted by NottinghamISP, 07-28-2004, 09:50 PM
Hi all. How are you?. I am yet to signup to hearts reseller package. They are in the same town as me . I do myself not trust a site that says "unlimited". As most companys ive asked about the unlimited part say once you run out of space on one server they add another one onto our account but if they are doing that i dont know why they say unlimited why dont they just say a particular amout of space and add more space if resellers need it. I have been on the reseller work around starting with web fusion, nsdesign, 1st class domains, fast hosts, and now im thinking of joining heart. But whats a put off is that the control panel they use looks simular to myserverworld.com But i have noticed that they are adding alot of new features to thier service. I have been reading all your reviews about this service. As ive seen many of you say that they dont have a telephone number whats these? Telephone (local rate): 0845 644 7750 Fax (local rate): 0845 644 7740 If they ran web fusion good luck to them. But as web fusion's resellers accounts charge £25 a year for every shared server you setup and heart do it free?. That gets me woundering. But i guess its worth for me to give them a try . I wanna own my own servers but i havent a clue where to start Anyways nice to meet you all Take Care
Posted by ukdzine, 07-29-2004, 01:59 AM
Well Dexxa, no-one said that they didn't have a phone number... I just said that in their e-mail I got, they said they don't provide telephone support which is why i said just ring the number if you need help because they cant put the phone down on you because they could loose your service... which would be bad. If you do decide to go with them, please PM me your address because I want to see an IP which they give out so that I can see how many websites they cram onto one server.... I'm being serious! I want to know... no-ones done this so far for me
Posted by ukdzine, 07-29-2004, 03:21 AM
Ok, I started a new thread because the old one was getting err... alittle long?! I don't know if this is allowed but just delete it if it's not Well I wanted to know how many websites they crammed onto one server... so with the help of whois.sc I found that someone who uses HI was pu onto a server which has 349 websites on it. Who thinks that this is ok? I mean for what they're offering, I was expecting something in the region of 800+ (as I have seen previously). Your views please ...
Posted by NottinghamISP, 07-29-2004, 04:23 AM
I wasent being nasty or anything . If i signup i'll send you the address .
Posted by ukdzine, 07-29-2004, 04:56 AM
Oh I know, I didn't mean it that way... sorry if it came out like that
Posted by goldendesigns, 07-29-2004, 02:11 PM
Heart Internet is not just another small one off hosting company, that will crash in a year, the owners both come from reliable backgrounds and have worked with other hosting companies for years before setting up heart internet, one such as web fusion and europe hosts, both very popular hosting companies. Unlimited Space, well lets take is you have 1 server with 200GB of web space and your company has around 300 servers, how many GB of web space are you taking about??? yer quite a lot.. Now with these larger companies one such as heart internet who have more than 1000 servers and BT and Cable and Wireless networks that allow them to handle large ammounts of Bandwidth per day, what are the changes of bandwidth failure??? Most of the people on this message board are from the USA which as some of the worst hosting companies in the world... FACT!!!!! With there cheap crappy hosting packages which easily get hacked into...... TRUST ME I KNOW!!! So whats the fact with Heart Internet .... here goes... EACH AND EVERY SERVER is as follows:- Dual Intel® Xeon Processor 3.0GHz with 512K Cache 4 GB SDRAM Dual 36 GB SCSI Drive (for the operating system) RAID Mirroring (for the operating system) Dual Power Supplies Dual Gigabit Network Adapters YES THATS RIGHT 36 GB SCSI FOR JUST THE OPERATING SYSTEM WHICH IS :- Redhat Enterprise Linux Platform MMM not a ****** Windows based hacker enterpise software!! OK I'm going to stop now because I think what I've said is enough to prove that Heart Internet are a serious hosting company that do understand when it's time to upgrade their services when are where needed...
Posted by NottinghamISP, 07-29-2004, 02:25 PM
Whoa big post took me a little while reading it. It was good to read your post. They are hosted in the same town as me according to thier site. Have you been on them or on them ?? if so can you tell me what thier automation thingy for resellers are like?. I was with web fusion for awhile but i didnt recommed web fusion because i wasent on them for long. But heart internet has some intresting feature. But the shame is they dont allow file hosting
Posted by rcrrich, 07-29-2004, 03:12 PM
nbsp; You know all this because.....? and again how much is it?
Posted by Andrew, 07-29-2004, 03:46 PM
An operating system that takes up 72 gigs of space must be the bestest operating system ever! Well, color me impressed...these guys sure do know what they're doing. Watch out Interland!
Posted by tallyho, 07-29-2004, 03:48 PM
Yes HI are in your home town if you are referring to Nottingham. I have been down to their site and they have a fair sized complex, not been inside but like to. As far as the automatic thingy for setting up accounts, it can be used either with World Pay or with your own scripts. This will set up the hosting account for you but not order the domain name, which you have to do to cut down on those that will try and scam you. They have just updated there control panel and now all features can be turned on or off ideal for those web designers out there that just host for their clients, no more showing all those templates. the cost per month is £34.99 a month for those that are not in the UK go work it out by yourselves.
Posted by tallyho, 07-29-2004, 03:51 PM
Doh its 2 drives attacking as one Dual 36 GB SCSI Drive (for the operating system) RAID Mirroring (for the operating system) you find this makes the OS run faster. You would also be hard pushed to find a drive smaller than 40 gig now.
Posted by Cornopean, 07-29-2004, 04:00 PM
All very pleasant indeed ... BUT, what about eXtend control panel and it's URL ?? You STILL can't hide the fact that the Mother Host is HI ! What about their Generic Nameservers, and that awful SMTP address ??? !!
Posted by NottinghamISP, 07-29-2004, 04:10 PM
According to thier website the price for a resellers with them is £29.99 via direct debit or £31.99 using your credit card http://www.heartinternet.co.uk/reseller-h.shtml. I use paypal for processing money online. hope that works on the automation thing
Posted by tallyho, 07-29-2004, 07:18 PM
I am not sure how it would work with Paypal as you need to send data back to the automated account set up script. I am not a programmer but have been told it can be done.
Posted by Stormlifter, 07-29-2004, 07:55 PM
Unlimited, I doubt it... maybe unmetered
Posted by chilli, 07-29-2004, 08:07 PM
There are still one or two issues with the extend control panel url and the smtp but apart from that HI are proving very good value for money, for us at least. The control panel is now fully configurable and they have added a whole host of features over the last two weeks so they obviously listen to what their resellers are saying. Not sure who said they don't have 24/7 support but I usually get an answer within a couple of hours no matter what time of day or night it is. That will do nicely for me Bottom line is. If you don't want to use them , then don't. No one is forcing you to. But then most of you who are trying to rubbish HI have a vested insterest since you run your own "limited" hosting services. I'm not saying HI are perfect, but for £35 a month (incl vat) it's a very hard package to beat.
Posted by Cornopean, 07-30-2004, 04:31 AM
Greetings Chilli Have you heard whether they intend to deal with eXtend URL and SMPT issues ? Those two problems still tie us down to the mother host. I have just two weeks left of my 30 day guarantee before I elect, or not, to stay.
Posted by ukdzine, 07-30-2004, 05:00 AM
Yeah, I know what you all mean about the control panel. I was just browsing about some search websites and came across another reseller for HI. They linked directly to the extreme control panel and it was very obvious - although they were a very bad host and it made me laugh when i saw their £0.50/month plan... their website looked like it had been designed by an infant (probably was). I know they are working on a cut&paste type of script for this which they say won't be available for a few more weeks yet.. Or thinking, couldn't you just use the IP address to link ot it for the time being?
Posted by Cornopean, 07-30-2004, 05:22 AM
Have you suggested that to them ? Interesting about the script you mention - how did you learn about that ??Did they give an ETA ?
Posted by akuo, 07-30-2004, 06:00 AM
I don't think anybody has rubbished them. You've simply had some very experienced people tell you the truth about "unlimited" - i.e. it does not exist and is little more than a marketing term. The truth comes in the fine print - where you're bound by 'reasonable use' clauses and little else. Simply put - if you're too big for our liking, you're out. There's NOTHING "unlimited" about that. Honesty and transparency are so hard to find these days Good luck to you all, I genuinely hope it works out...
Posted by ukdzine, 07-30-2004, 06:05 AM
Cornopean, I simply logged onto their website and spoke to some support guy called Robert. I voiced some of the concerns that people have mentioned here at WHT (without mentioning WHT... at all or anyone) and he gave me all of the information that I posted in my last posy. You can do the same if you wish.
Posted by NottinghamISP, 07-30-2004, 06:18 AM
For £35 a month is worth it. Even they dont take a % of the money you make. I also emailed them a few days back and i got an emil from robert too very good customer support. The link to the control panel doesnt realy bother me. Because if you think of i web fusion did the same with with myserverworld.com. But i hope that they do something about it in the future. But hi emailed me saying i could fully brand the control panel my own. But i dont know how they do that under one link.
Posted by Cornopean, 07-30-2004, 06:32 AM
OK, thanks for that. I'll do as you suggest. The more folk making a fuss about eXtend the better for us all - and for Heart too !
Posted by ukdzine, 07-30-2004, 06:33 AM
I think that it would be worth it for a smaller reseller with maybe under 30 clients (anyone bigger should be looking at a dedicated server). There is no real masking from the mother company so if someone was to do a lookup, they would come across the heart internet website and visit it, then think... Woah, I can get all what they were offering and more for less than what they were charging.... It probably won't be the best idea to go with them until they have sorted themselves out as customers do not like change and the other stuff I said is a factor aswell. So, maybe in a couple of weeks... If you can wait for that long.
Posted by ukdzine, 07-30-2004, 06:37 AM
Sure is, and i do know that there have been other people suggesting dedicated/unique IP address aswell which would control what I just said in my last post. But unfortunately it looks like that won't be happening because of RIPE's stupid rules & restrictions. Yep. If there are more people complaining/equiring then maybe they will get their skates on and do something about the problems at hand.
Posted by chilli, 07-30-2004, 06:40 AM
I'd love to know why some of you think your so much more experienced than others here ? Do you know me? Do you know how long I have been in the web hosting business ? Just because I choose to give HI the benefit of the doubt doesn't suddenly make me someone who has just got off the boat. Personally I have never expected "unlimited" anything and I don't think the majority of people who are resellers with HI have unrealistic expectations either. It matters little to me about HI advertising "unlimited" because I and many others who will sign with them know from experience what that really means and for us that's what we want. The difference here is that most of you who sell hosting have very strict limits on what you can supply. HI doesn't. You keep harping on about the word "unlimited" like the rest of us have no grasp on reality. It makes me wonder what age group we're dealing with on this forum. So, hands up all those who are currently resellers with Heart Internet who don't understand what they mean by "unlimited" ? Do we need it explained to us by the self appointed "guru's" here ?
Posted by Cornopean, 07-30-2004, 06:41 AM
That's our point ! You can BRAND the panel with YOUR look, but the Panel is ALWAYS tied to it's own URL www.extendcp.com which in turn, ties resellers to the mother host. Far from branding in my book ! If resellers can't have their own identity, then I believe we have an issue with Heart Internet.
Posted by Cornopean, 07-30-2004, 06:50 AM
No We Don't Chilli ! Nor do we appreciate that they (these aforementioned Guru's) take the opportunity to market their own businesses within this 'Heart Internet thread, on the back of the "unlimmited-label is bad debate" !
Posted by tallyho, 07-30-2004, 06:53 AM
You all seem to be going on about the extend control panel url, yes i agree this could be a problem, but what about the domains you by through HI i would say this is a bigger problem. When a new account holder is checking to see if his/her domain as gone though using a lookup service, whos name appears as the registrant HI with their web addy as well. The user just has to follow the link and they are at HI. What my point is what other solutions are there besides your own name tag or forking out large amounts of money.
Posted by ukdzine, 07-30-2004, 06:55 AM
Huh? Why are you going on about Guru's? No-body gets to choose what it says as their title.... until post number 550 (as I recently found out - i also found out at the same time that some of the posters here on WHT are really mean!) And cornopean, I think he was going on about the people who are on the "unlimited? They are frauds!!!" bus. Well I hope because I have been trying to help...
Posted by ukdzine, 07-30-2004, 06:58 AM
Didn't we cover all of these issues already? Oh, appart from the domain being registered to HI... If that is what you were trying to say. It is quite common these days for hosts to do this. But they shouldn't. Just because you want to use HI, it doens't mean that you have to buy yuor domain through them. I think that it is always better to buy your domain through another company such as Go Daddy or another before you setup your account with you reselling company. This enables you to move away from them if you decide to leave without worrying about transfering your domain aswell because this could get tricky if you unfortunatley come across a host that does register the domain in their name. Thats bad!! They shouldn't be allowed to do that, I have heard of it before from someone who was with another company so it does happen... is this really what you were trying to say? Last edited by ukdzine; 07-30-2004 at 07:03 AM.
Posted by tallyho, 07-30-2004, 07:03 AM
You can get round the problem with the url of the control panel by using the same system as the web mail, using the fameset commands. I have just tried it and it works ok.
Posted by ukdzine, 07-30-2004, 07:05 AM
Glad to here it can be resolved, although HI should make this information available to all of its resellers before signup.
Posted by Cornopean, 07-30-2004, 07:14 AM
Yes of course you've been a help. Chilli and I are NOT referring to you when we mention 'self-appointed Guru's' Please don't take offence - it was meant really for the cynics, NOT Heart Internets resellers
Posted by akuo, 07-30-2004, 07:16 AM
You might know what they actually mean, but does the average Joe Public? I certainly wouldn't want to be sharing a server with a bunch of people that don't... You've admitted yourself that you know unlimited doesn't really mean unlimited, so tell me why are they using the term? Could it be *shock* a marketing gimmick? What it isn't is honest. Think of a telecoms company offering unlimited long distance calls, but oh no wait if you read the fine print they may cut you off if you "talk too long". Sorry, but it just doesn't wash. Unlimited is unlimited, there's no gray area with the term, there's no "assumption" of what it means. If you're going to market web hosting as unlimited, you had better install the infinite hard drive and be prepared to host the whole damn internet. The thread starter asked about the company. What he got was a warning about the "unlimited" claim. I am surprised so many have been willing to defend the tactic. Like I said though, I hope it all works out. I'd never associate myself with a company using those practices. Just a little integrity thing...
Posted by Cornopean, 07-30-2004, 07:18 AM
That sounds interesting, what do we have to do to get that to work, Tallyho ?
Posted by Cornopean, 07-30-2004, 07:40 AM
Thanks Tallyho. I'm not sure though what a PM is. Is this a private message ? If so how do I access it please. Sorry for my ignorance !
Posted by ukdzine, 07-30-2004, 07:44 AM
LOL!! I think that they should have a rule in the TOS/AUP that states that no reseller may offer hosting (on one single plan) over say 5GB disk/70GB transfer... I think that this would make it safer for people to share a server with people who may abuse it. Then they should charge so much for any overages which would make people think twice.
Posted by ukdzine, 07-30-2004, 07:46 AM
Cornopean, just click "WebHostingTalk Forums" and it should pop-up in a box saying that you have a message. Yes PM is private message.
Posted by Cornopean, 07-30-2004, 07:54 AM
Oh, OK. Thank you. I'll do that now.
Posted by akuo, 07-30-2004, 07:54 AM
Or click the "Profile" link up top. Not really self-explanatory or intuitive at all hehe
Posted by Cornopean, 07-30-2004, 08:03 AM
Not all of us are blessed with infinite knowledge.
Posted by akuo, 07-30-2004, 08:11 AM
I'm sorry, you must have misunderstood me. I was saying that the word "Profile" has no relation to Private Messages, so it's not very self-explanatory or intuitive i.e. I can understand why you weren't sure how to read your messages...
Posted by Cornopean, 07-30-2004, 08:26 AM
My turn to offer you an apology I am very new to forums. I was being over-defensive, and I mis-interpreted you. Sorry-Pardon !
Posted by akuo, 07-30-2004, 08:32 AM
No problem at all, it's so easy to be misunderstood online! I hope you enjoy your time here, I've learnt so much from this place. Obviously I haven't learnt to stop ranting about things from time to time though, it's no wonder you thought I was having a dig at you All the best!
Posted by Cornopean, 07-30-2004, 08:38 AM
That's kind. Thank you.
Posted by tallyho, 07-30-2004, 09:39 AM
I have just been to HI control panel and it looks like good news for all. just setting mine up will let you all know what its like.
Posted by Cornopean, 07-30-2004, 12:21 PM
What ? My Cup Runeth Over. Move over I want a go !! I'll do mine right now. Why haven't H.I. mentioned this in their mail-outs ?
Posted by Cornopean, 07-30-2004, 12:37 PM
Just configured mine and I have to say it - I am impressed ! Impressed that is, with Heart Internet's ability to LISTEN, and to act quickly where it can - on issues that we have expressed concerns about over the past two weeks or so right here. Now I am sure we'll have more pointing of fingers from a particular quarter about how silly we are staying with a mother-host which claims unlimited resources are on offer. But here we stay !
Posted by tallyho, 07-30-2004, 12:42 PM
Looks like HI are here to stay and they are just getting better
Posted by Cornopean, 07-30-2004, 01:10 PM
Wondered if it's time we should take stock, and summarise the main issues still out-standing on the subject of white-lable branding ? Heart Internet Resellers- list your outstanding 'Branding' concerns. Perhaps then, we can consolidate those issues and let Heart have it - so to speak !
Posted by Matt, 07-30-2004, 01:41 PM
Feel free to open up a new thread in a few months with your experience. True performance is measured over a good length of time. If you have questions about a certain companies features and offerings, please contact them via their normal support methods.