surfspeedyservers can't afford to pay for support program?

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Posted by vitalis, 12-17-2004, 08:42 AM
I went to surfspeedy because someone said they were quite realiable and stuff. From there (surfspeedy.com), I clicked on dedicated servers and it brought me to surfspeedyservers.com then I clicked on advanced support and this is what I get Anyway about the title of this topic I was just being a bit sarcastic. I'm sure they have the means to pay for it. However, from a potential customer's perspective it doesn't really look too good. Even if you are trying out the service to commit to it I don't want to feel like guinea pig (not again )
Posted by NetHosted-Andrew, 12-17-2004, 09:27 AM
We've had cPanel (lifetime license) telling us our key was invalid. A few refreshes later and all was well again. I know this isn't cPanel but still...! These thing happens sometimes. Andrew
Posted by realvaluehosting, 12-17-2004, 01:17 PM
Yo! I concede NetHosted-Andrew's point .
Posted by ExtremeIS, 12-19-2004, 11:55 PM
Did you by chance email them and let them know of the error? Often times (unfortunately) these types of errors happen and it definitely can lead to losing a potential client. I once had a database problem and whenever my clients signed up it inserted them but did not let me know there was a new client signup. I only realized the error because I was doing a database backup and was looking through one of the tables, noticed a client name which I did not recognize. Once I became aware of the problem I fixed it immediately but it was to late for the 3 clients that had signed up during that time period. first impressions can sting you sometimes. In any case I recommend sending them an email and letting them know, if they are a legit company it is likely just an error.
Posted by bryonhost1, 12-20-2004, 06:09 AM
Hi! What get's me is the ones I give second and third chances..yep..they blow those too. We all make mistakes..why...I remember when I had spent the whole day (literally) trying to get this perl script to work and...I deleted the entire /mydev directory. Yup. Everything. Gone. Had to email my host to pull backups off tape (he did). Ah..memories. Needless to say...I never used *.* in a unix shell ever again. Ops. I know one host who advertises on here..they ignored my first email. I waited...and decided to email them again..guess what...yep...ignored that one too. Bye. C'Ya. Next... Seriously....don't let one error message turn you off. Tell them about it...sometimes they'll even say "Thank you." Bryon So_many_reseller_accounts_so_little_time... Hmm. dern. Still don't have ensim..
Posted by elkie, 12-20-2004, 09:52 AM
I know Cerberus helpdesk did some changes to their licensing which caused even very reputable providers grief.
Posted by jstanden, 12-20-2004, 07:55 PM
Hi elkie, Have an example? As far as I'm aware, the changes we've made to licensing this last year were introducing a free version and allowing monthly payments on all versions. Thanks!
Posted by elkie, 12-21-2004, 12:13 PM
Sent PM to jstanden explaining position and am sorry for mentioning Cerberus specifically as the point to my message was to say errors or oversights whether caused by the host or the software vendor do occur, and does not necessarily reflect a bad host or product.
Posted by A|J, 12-22-2004, 03:59 AM
If i am not wrong surf speedy is using kayako esupport with either a yearly or monthly licence and someone forgot to update the key... that's probably what happened.