Major Problems with Equivity

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Posted by atlga, 11-21-2004, 05:17 PM
Equivity had a server down for over 24 hours, their Stellar Server. They did not respond for over 24 hours claiming they were on a "corporate retreat". I don't believe there is more than 1 or 2 people with this company. Anyway, they respond today that Coast disconnected their server, reformatted the drives and gave it to another customer. Now they are trying to get you to stay with them and move everything to some servers in Miami that they claim they control. Well they always claim to control the servers that were apparently at Coast. All resellers that were on this server have lost everything, as their are no backups. Equivity has been known to be very rude to their customers in the past. I would avoid them at all prices in the future.
Posted by Captian_Spike, 11-22-2004, 12:40 AM
I hope you made your own backups If not to bad, hopefully you get back on track soon.
Posted by UnifiedNet, 11-22-2004, 01:02 AM
This is a very bad sign. They really should have paid their bills before going on "vacation". Best of luck atlga
Posted by InSite, 11-22-2004, 01:11 AM
And the award for WHT understatement of the year goes to...
Posted by UnifiedNet, 11-22-2004, 01:14 AM
You know I had a whole paragraph to go along with that but figured why bother. It is just sad!
Posted by kereta7, 11-22-2004, 04:40 AM
yep! corporate retreat ?? leaving customers in the lurch? very unprofessional!!! sounds kiddies reseller gone off for a skate board camp!
Posted by unreali, 11-23-2004, 10:17 AM
You have got equivity all wrong. They were infact trying to cancel one of their servesr with Coast and they managed to cancel the wrong one. The one coast was meant to take offline had already had all the customers moved to a new server I think it is advisable that aswell as having a back-up drive on the server itself, that there is back-ups kept at a remote location. So if anything goes wrong, and the server is took down you dont have the same problem
Posted by okanari, 11-23-2004, 08:25 PM
I was a reseller on Equivity stellar server. Server was very problematic for last 2 months. Now there is no data back up on equivity and many of my sites are un available. Equivity is very rude. I don't want to hear anything about Equivity. Please never buy any packet from them.
Posted by milena, 11-23-2004, 10:02 PM
What does that mean? They have been known to be rude? You haven't experienced it for yourself? Give me a break! I COMPLETELY AGREE WITH UNREALI I understand that it is a PAIN that this BS happened w/ equivity, but take a step back and deal with it like an adult. The problem is with COAST, not Equivity. You see how upset your clients are getting with you! Is it because it is ALL YOUR FAULT and you're SO RUDE? Equivity, was trying to do what was best and COAST f*#Ked up! Cut 'em some slack, especially if you were happy with the service Equivity was providing before this incident. I have had a few billing and misc problems in the past that were MY FAULT, but Chris was totally helpful, NOT RUDE, and did more than he had to to fix the problems. Maybe those who received rude support were acting like jerks in the first place. Just a guess... I wonder if there is a forum we could read with all the negative remarks about you and the hosting you provide to your clients.
Posted by atlga, 11-25-2004, 01:25 AM
Equivity is very rude. If you have a problem they berate you and ask if you read their stupid support forum. I complained that Chris had no backups and that it took him 40 hours to respond to my trouble tickets and his repsonse was to ban me from the message board, and charge me for another month the next day. Well I have already informed my CC comoany that I will reverse the charges and have moved my dolmains somewhere that wants my biz. Equivity is a very unprofessional company that treats their customers very badly. I was there a year and it was 1 months and 28 days too long. They were rude to me during my setup.
Posted by kat7, 11-27-2004, 07:28 PM
Talk to someone with experience! I have at least 23 domains hosted here (Equivity) ... I am a web designer and sell hosting to my clients that need it. I have been thru 4 hosting companies to date (and researched dozens more) ... all in the past 2 years. I have now been with Equivity for almost a year. Believe me they are a 10 compared to most of the hosts out there. It was refreshing to finally find someone who gave quick tech. service and kept you informed as to any changes or issues on the horizon. For those slamming Equivity on say so by others ... I suggest you start living your life by your own experience and not some hearsay by someone with a possible ax to grind or self motivated agenda. From my first 3 (bad hosting) experiences my habit of backing up EVERYTHING on my own drive was reinforced since EVERYONE on the first server lost ALL DATA. To my knowledge that data was NEVER RECOVERED. Those who are to lazy to do their own back up deserve to lose everything (sorry but) ... it is unfortunate some must have a 2 by 4 bounced off their forehead in order to do common sense stuff. The moral of the story is simple. Reselling is like a pyramid scheme. YOU are as good as the person or company you purchase hosting space from ... resellers like us are a dime a dozen and the public is hard pressed to know exactly what level on that pyramid their hosting company falls. This company was a 10 until this incident. They will recover and so will all of their clients. Everyone best think this situation over before searching for a different company. The grass on the other side of the fence might look greener but it all gets mowed the same. There are hundreds of so called companies out there who claim to have great service and don't. This company at least is doing their best to get things back on track and keep them there. I have a company that monitors my reseller http and ftp uptime. Equivity is running at least a 99% average or higher uptime consistently from the time I came here until now. My site is checked every 10 mins. 24/7. Those are my figures not those of Equivity. Indeed it was not wise to take off on a retreat for a weekend ... they did however notify everyone a week ahead of time. We all live and learn. For those who wish to jump ship ... I wish you great luck ... you are definitely going to need it. It's a dog eat dog world out there and you will be lucky to find another company as good as this one. Linda Last edited by kat7; 11-27-2004 at 07:32 PM.
Posted by zibogot, 11-28-2004, 06:14 AM
Let us know how you feel in a year or so
Posted by mdrussell, 11-28-2004, 07:55 AM
If servers are labelled correctly then cancelling a server should not be an issue. If in an extreme case your provider cancelled the wrong server, your monitoring should show it immediately and you would be able to contact the provider and inform them of their error? I do not see how 24+ hours downtime is acceptable under any circumstance.
Posted by kat7, 11-28-2004, 10:41 AM
zibogot "Let us know how you feel in a year or so" Apparently you missed the part that said I have already been there close to a year with 99% uptime. Not sure what your agenda is in this matter but most of us who do business are concerned about our sites being up and running ... do you have a problem with a company that has a running average of 99% or better for close to a year? I would hope you are old enough to have heard the term "S*** happens". If you are a seasoned business person (which I doubt) you should already know EVERYONE will recover from this and it will probably never happen again. If you were in Chris's exact situation how would you handle it better or different? Linda
Posted by WebDesignGT, 11-28-2004, 11:33 PM
kat7 Unlike others who have "heard" of this stuff, I have personally experienced it and can definitely vouch for it. On an unrelated note, the last problem you had with a hosting company seems to be back in March, according to WHT records, so that says that you've most likely been with Equivity for about 7 months. Not exactly a year, but who's counting? Certainly not a "seasoned business person" such as yourself. Anyway, here's a quote from an earlier post of mine with complaints about Equivity. This is not an ad for ASmallOrange, but it might as well should be. The tone of support has been WORLDS different, while the servers host less websites, the load times are much faster, and the client-base is actually HAPPY with what they get. I'd tell everyone to go compare forums and compare the tones of the posts, but Equivity doesn't allow unregistered users to view posts. Interesting. The moral of the story: it looks like I "jumped ship" as you put it, and that's turning out to be the best move I've made in 7 months.
Posted by zibogot, 11-29-2004, 01:05 AM
Hi Linda, Unlike you I was with Equivity for 14 months. I didn't miss the part where you said you've been with equivity for a year, I was aking you to let us know how you feel in a year or so from now. My main concern is making sure my business is up and running, stable, and reliable. Not so much for me really, but more for our paying customers. Thats why I decided to forfeit a 6 month block of service prepaid for a VPS4 plan through equivity. A refund would not be issued on the 30th day of service so I decided to accept the loss and move on. Luckily, I was able to re-sell the server at a discounted rate and recoup some of my loss. Im not sure how age plays a part in this thread, but I have heard the term "s*** happens", Im sure its safe to assume that you've heard the term "your a "B$@#%". Judging by your dialouge, and the way you immediately start talking down to someone, it seems to me that you would be a perfect fit for tech support, I hear their hiring.
Posted by WebDesignGT, 11-29-2004, 07:43 AM
Couldn't have said it any better myself.
Posted by kat7, 11-29-2004, 10:04 AM
Hello again zibogot, "your a "B$@#%" You bet ... it comes naturally and I am a complete success at it. Thanks for noticing. I have yet to experience any of the problems that you claim to have encountered at Equivity. I wonder why? Do you suppose they just really like B$@#%'s? Or maybe somehow they got wind that I monitor my uptime every 10 mins 24/7 so they have me on a special server (all by myself) just so I can come here and tell the world what great service they provide. You know they (Equivity and their staff) probably never liked you from the start so you were the target of any bad service they could send your way. 14 mos. huh? And you forfeited a 6 mos. prepaid block on top of that? So you paid for more bad service on existing bad service? Well that makes perfect sense. I asked to pay a year ahead and was told they don't do that ... interesting. Both you and WebHostingGT seem to have a problem feeling people are talking down to you. Is it real or imagined? Since you ignored the most important question: "If you were in Chris's exact situation how would you handle it better or different?" I will assume the answer would be nothing.
Posted by WebDesignGT, 11-29-2004, 01:18 PM
Yeah, way to not answer a single thing about my post. I think this "kat7" person can be ignored. Regardless, if you're someone reading this and thinking about signing up with Equivity, I would seriously think twice. NOT a good choice.
Posted by kat7, 11-29-2004, 07:21 PM
Steve, "Yeah, way to not answer a single thing about my post." Sorry guy didn't mean to ignore you just don't have a lot of time to address everyone. "The worst part about my experience was dealing with Support. They treat you like an idiot, talk down to you, and are a lot of the times flat out RUDE. To me, this is unacceptable. If you ever have a problem with something, it is always your fault - something you are doing wrong on your computer. I won't go into detail, because I want to go to bed, but there were numerous times when I had a problem that I KNEW wasn't my fault, because I hadn't changed a single thing on my end, and they said the server is fine." You know I had an experience where they told me it was my fault too. In doing my own research. They were right it was. Like you I would have sworn I didn't do anything either. Oh well none of us are perfect. " I think this "kat7" person can be ignored." Ahhh so this is the solution you have for people who have a different perspective about a situation than you? I am beginning to see the problem EQUIVITY may have had with YOU. Even though ... there is no excuse for tech. service to be rude ... if indeed that is what occured. I think I detect a short fuse here. By the way nice design work! Last edited by kat7; 11-29-2004 at 07:35 PM.
Posted by WebDesignGT, 11-29-2004, 07:51 PM
Ha, definitely not a short fuse, just a short rope given to majority of unknown people on the internet. The reason I said you could be ignored is because of your unwillingness to bend on the fact that Equivity is extremely lacking, and not being able to take some criticism/correction. Regardless, to each their own, and I wish you good luck should you continue with Equivity. Who knows, maybe their support will take a turn upwards. All I can say is that from experience, where I am at is literally world's different. Thanks for the design compliment.
Posted by voiceofreason, 12-02-2004, 09:31 AM
Shitquivity 'Where the customer is always wrong' I've had sites online 99.999999% of the time for years until I moved to these jokers. Now I have nothing. I'll probably need anger management shortly from reading their useless support replies. I sincerely hope they don't destroy too many honest businesses before they inevitably go bust. I wonder who they'll blame for that.
Posted by zibogot, 12-02-2004, 11:48 AM
Eckkk...God Linda your so bitter, I just read your post, it would almost be funny if you werent serious. Common you savvy businessperson you, is that how www.thegallaria.com treats its customers? How do you determine wether or not a person you host deserves to be the target of "ANY BAD SERVICE"? <<<<-----Obtuse Yep 14 months, after 13 on warp and a few glitches along the way, I kind of figured beefing up to a VPS to accommodate the biz for the upcoming holidays would be a clever move. I demanded to pay the 6 months up front, I truly felt it was a good move at the time, wish I hadn't. But all turns out good after moving to my new host, I simply love my new piece of cyberspace realestate. Get real would ya! Bitterly yours, Zibo Attached Thumbnails
Posted by kat7, 12-07-2004, 03:13 AM
Bitterly Yours? Zibo And your projecting that I must be bitter? ... that certainly is an interesting quantum leap. The old misery loves company syndrome? I have nothing to be bitter about. I have had excellent service from Equivity There is always a flip side to every coin ... I'm it ... apparently much to your disappointment. It was funny and I wasn't serious (you were close to grasping the concept at least) You know Zibo I would be willing to bet my experience with 2 of the so called reselling companies was far worse than anything you have yet experienced and the "savvy business person" does not get bitter ... they simply move on and grow. Bitter is a waste of time and energy ... apparently a discipline you are yet to learn.
Posted by subodhm, 12-07-2004, 04:13 AM
children behave
Posted by kat7, 12-07-2004, 04:28 AM
Update on Equivity move: Several weeks ago Equivity asked any reseller if they wanted to move to the new Miami datacenter. I volunteered because it was suppose to be faster. I was told by tech. service before the move it would be no problem and if there was difficulty on my end they would step me through the process. That move took place on 11/4 ... it was flawless. My main domain with nameserver and 37 clients did not lose anything that I know of. All scripts, all databases still intact. I had 2 things to do and both were simple ... changing the DNS Zones on all client domains through WHM and the IP to my nameserver at my registrar. During this process I have had at least 5 tech. service communications. No one was rude or short. My answers came within a half hour of requesting help. My clients only knew I was moving them to a different datacenter, they were advised to back up their sites on the 3rd (just in case there was a problem) and that was all they had to do or know. I hope the move for the rest of those making the change will go as smoothly as mine
Posted by unreali, 12-07-2004, 05:50 AM
Equivity have now moved their IO server from coast to the miami datacenter and so far the server seems to be running alot better and without errors. I see absolutly nothing wrong with the support equivity offer, their responses are fast and helpfull in my experience. It will be interesting to see thier uptime reports over the next few months, and see if it improves over when they were located at coast. Does anyone know which datacenter they actually use in Miami?
Posted by voiceofreason, 12-07-2004, 06:46 AM
The fact remains that anyone praising equivity on this board is doing so because equivity have explicitly asked them to. Any equivity customers can vouch for this fact as there is a posting on equivities own bb requesting this favor. I'd have serious doubts about the integrity of anyone defending this host although to be fair my first few months seemed fine.
Posted by WebDesignGT, 12-07-2004, 11:17 AM
Yes, they do have a post in their BB asking their customers to come onto webhostingtalk.com and let people know their experiences. To be fair, they do say in the post to not lie, but to share what you really think. The fact is, the entire issue of Equivity moving datacenters and moving their servers around wasn't even my major problem with the company, it was the consistent rudeness and impatience.
Posted by unreali, 12-07-2004, 11:25 AM
If equivity told me to jump off a cliff id tell them where to go. They didnt say give us nice reviews etc and in return we'll knock a few dollars off your next bill. Im not actually hosting with equivity at this moment, but I am considering moving back to them. On the whole equivity support are fine, they just get abit annoyed when people dont listen to what they say, or read up on things first. Which to be honnest is more than understandable. You'll only get out of these guys what you put in at the end of the day. If your so un-happy about them, find another host and move on! Christ!
Posted by voiceofreason, 12-07-2004, 12:03 PM
I have. I cut my losses and wrote it off to experience. Still it is a hard burden to kiss thousands of dollars goodbye just because of the ineptitude of others and I feel totally justified in warning everyone I know or even strangers about the sheer low class idoicy and rudeness of equivity. After all isn't anger an energy? so f*ck you very much equivity. technical problems may be temporary but class is forever.
Posted by kat7, 12-07-2004, 04:00 PM
Hello voice, I would be interested to know how you lost thousands of dollars over whatever happened to you at Equivity? When my first reseller host went down it took me less than 24 hours to move everything to a different host and datacenter. It was a big bother because everyone lost everything (other than my own back-ups on my own drives). I kept my clients informed and gave them a free month rent for the trouble caused. I did not lose one client nor did I lose much business (that I could tell). I lost time which is equal to money but that was minimal over what others who do not have a back up plan for technical failure suffered. I have said before ... we the reseller are as good as the person/company we purchase space from ... it is a giant pyramid. Do you know where you fall on that pyramid? Hopefully it is the base and hopefully the datacenter is reliable. MANY definitly are NOT! I host my main domain on a server here in my home town. I have had root access from the beginning and it cost me $35 a month for every domain. In 7 years I have yet to have a problem that I could not pick up the phone and get resolved in under an hour. I would gladly host all of my clients there but they do not provide a reseller service (they are their own data center). I am spoiled ... I know what excellent service really is. I have asked the question to this group before ... in certain zibo ... how would any of you have handled this situation which was ... I will repeat ... the datacenter shut down the WRONG box and formatted it ... if any of you were Chris what would you have done different? I notice many of you who are bad rapping own your own hosting elsewhere. Any of us who resell need to step up to the plate and say "there but for the grace of God go I" because it can happen at any given moment in this business. I have said above exactly what I did when a similar situation happened to me. You do what is NECESSARY to save your business and SPARE your customer the agony of "someone who is suppose to know what they are doing" running around like a chicken with its head cut off. I admit it ... I know virtually nothing about the back end workings of this business ... I am a designer ... probably NO ONE asks the dumb things at Equivity that I ask. I rely heavily on the owners and tech. service to keep things running smoothly. They have never treated me bad. They may assume most of us know far more than we actually do. Perhaps we as clients need to remind them of that ... I certainly have when the answer that was given did not compute. Those of you hosting elsewhere with great service ... GOOD FOR YOU! That after all is what we are all seeking. To date that is what I have found at Equivity ... should the situation change I would look elsewhere. However I really do not expect that to happen. By the way voice ... anger is indeed energy and it disables your ability to think. You might want to give it up and move on because it is wasting YOUR energy and buying YOU NOTHING. Linda Last edited by kat7; 12-07-2004 at 04:09 PM.
Posted by WebDesignGT, 12-07-2004, 06:21 PM
Already did. Good luck to you all.
Posted by zibogot, 12-08-2004, 01:11 AM
Yeah, same sentiment here, goodluck to all.
Posted by rois, 12-10-2004, 12:30 AM
Linda, I guess you are one of the lucky people who were treated nicely. I too was once their client not long ago and have had no problems such as rude tech support etc. But I did however witness it in their forum. If I was treated nicely, why move? well, they started to make changes which I, and a few others felt that was restricting us in doing our business as a reseller. There were few things they did which, in their opinion, help make their servers saver for everyone. And I'm not going to argue and say no but regardless of how secure a server ism there will always be loopholes that can be exploited. And by having some of the new stuff in place, reseller's aren't able to get on with business as usuall. I honestly don't know how the bad the servers have become etc as I'm no longer with them but about 7 months ago, there weren't major downtime that I know of. As for equivity asking their client to post +ve stuff on wht, I doubt they would go so low into doing that but I can't confirm either as my account for their forum seems to have been disabled/delete. And it looks like their forum is now closed to the public. Hmmm...wonder why they are doing this? But anyway, good luck to you linda, hope equivity will always treat you well
Posted by voiceofreason, 12-10-2004, 06:42 AM
I lost sales through downtime that was totally out of my control. The details are too longwinded to go into but through a long series of mistakes I was left completely without webservices. I am very sorry to hear that anger disables YOUR ability to think though happy that I am not similarly affected (giggle). As previously stated I have moved on. Anyway I think if you're happy with your host stick with them. I only posted to warn others who I wouldn't wish to have gone through what I did. On the evidence of this board my experiences aren't exactly unique whereas yours seem to diametrically different to the rest. Anyway good luck
Posted by atlga, 12-21-2004, 03:22 AM
They did not ask for people on Stellar to move to the Miami datacenter. I also live in Atlanta and know for a fact that Equivity did not pay their bill and Coast shut them down for non-payment. They are very rude to customers and if you are still with them, YOUR DAY IS COMING.
Posted by kat7, 12-21-2004, 05:05 AM
You can back that statement up with documentation of your facts? I'm willing to listen to your proof. If you can not/choose not to provide that proof then hopefully you understand you are treading on pretty thin ice. Can you afford a defamation suit? Afterall you have made a statement here in a public forum that could cost Equivity quite a lot of business if indeed you don't "know for a fact" what you say is true.
Posted by lindenbaumx, 12-21-2004, 06:05 AM
Hi atlga. MY DAY HAS COME... I was used Equivity's dedicated one, but today my account was cancelled and down. Equivity says It seems not only to be reseller's problem. But Coast says me "They took your money and ran!". Nhmmm, Should I bilieve which? I am Japanese, so don't know about such the thing to handle in U.S. Anyway, more many people's information or opinion about this, I want to know. I have told Coast to order and will to continue directly. Is my 100 customers data in it deleted? Uh, it likely becomes over night working today.... Last edited by lindenbaumx; 12-21-2004 at 06:11 AM.
Posted by kat7, 12-21-2004, 06:59 PM
Sola, My site was down for 9 hours yesterday at Equivity too. You know why? Because after the move when I changed my DNS and new IP my registrar failed to make the change ... so when the old server at Coast was actually shut down my site was no longer online. Did you fail to properly change your DNS and IP's on your nameserver? Did Equivity tell you your site was shut down by them? You were not moved with all of the rest of Equvities clientele? You might want to find out the reasons from Equivity and not Coast who by now has a real ax to grind since they lost a big account. I am interested in your response. Linda
Posted by esa3, 12-21-2004, 11:51 PM
I've been reading these post, and the information presented isn't logical. Supposedly: Equivity doesn't pay their bills but they anounce to everyone who they didn't pay their bills to.....On this I believe Equivity that Coast took down the wrong server. Someone calls Coast and they tell them Equivity's financial information. Either Coast is very unprofessional by discussing financial information with anyone not from equivity or they are telling a story to get you off the phone.
Posted by lindenbaumx, 12-22-2004, 12:13 AM
Hi, Linda. My problems was resolved by Coast, and now everything goes well. Uhh, but it took 23 hours and I am sleepy now. You know, they said partial reseller or virtual server to move, I have also gotten such the announcement, but about other server (include dedicated) I have gotten no announcement until "THE DAY"... Summary of your questions is Did you fail to properly change your DNS and IP's on your nameserver? >>No, every settings remain. But if my action was more late... Did Equivity tell you your site was shut down by them? >>No. When I get their shut down mail, my account was already closed. You were not moved with all of the rest of Equvities clientele? >>No, I contract a only one dedicated with Equivity. About your 9 hours issue, I have no idea but would you check once the given DNS, and old DNS? By whois you can check where the server is located, Coast using gnax's. And by I Japanese too, gnax seems to be very good provider&datacenter managing, but now, what does Equivity use..., I don't know. By the way, I was satisfied with many Equivity's support and though is was very damaging problem, I think whether it was because of tiny procedure miss of Equivity with Coast, or miss of only one staff.(maybe Equivity don't hope and expect) But from my business commonsense, Equivity's behavior is illegal and un-honest one. They closed my server without announcement, but can I close my about 100 virtual hosted without announcement!? For my customer's job, business and pleasure, I can't do such the behavior. Thank you a lot but please make more effort for your honest customers, Equivity!! I am get to planning auto-remote backup service. It needs for us host provider to prepare for worst. Seeing me? Equivity staff!? If so, though I don't hate you, talk your service is notorious nor etc, but I hope you make a little bit of effort for your customers. Most of their service and their company managing compass seems to be good and promising one, I feel. So one more effort, I think your customers hope to you.(However I think also Equivity is already planning and considering..) Just back to my work. Bye everyone.
Posted by kat7, 12-22-2004, 06:28 AM
Hi esa3, You are right ... something is not tracking here. I am not sure what went on with sola ... ALL of us on all servers at Equivity were immediately scheduled for a move when Coast shut down the wrong box. I myself received a number of e-mails (sent as mass mail to all clients ... plus the same information was posted to the bbs) explaining every detail of the move. I was notified 2 times (at least) when the Coast servers were to be shut down and to MAKE SURE all data moved was intact. Still there were people like sola who had no clue they were being moved to a new server. I don't understand ... apparently some business people live in a vacuum. My move went without a hitch. No one lost anything ... perhaps its part of the Murphy's law syndrome ... those who back up have no failure ... lol There is another possible explanation for sola's situation. Equivity is changing policy with paypal. I have received at least 5 e-mails on this subject and ignored them because my personal CC was being charged. I forgot I had set that up with paypal so simply figured it did not apply to me. Today by accident I checked on it and found indeed because of paypal policy my payment to Equivity had not been paid. I would hope before disconnecting someone's service Equivity would check with an e-mail other than one sent to all clients. As far as Coast telling anyone that a client did not pay IS A MAJOR BREECH of business ethics ... but then its typical of an unethical company trying to save their own a** when THEY made the mistake. All I can say is I would have a lawyer on their butts already if it were me. This board is evidence enough to collect. Clearly Equivity has good enough credit to move everyone to the Florida datacenter. That should speak volumes to everyone. From my perspective Equivity has bent over backwards to solve the problems caused by Coast. They were in the process of moving people to a new datacenter because of problems already occurring on Coast. They have been more than free with very detailed information in regards to every step of this process. I am hopeful the major problems are over and we can all get back to doing business as usual. Why do I bother to post here since I have no connection to Equivity other than being a client just like anyone else? Because fair is fair ... there is always the other side of the coin. The side that is ALWAYS seen less because people are quick to complain and slow to praise. They are more passionate about those complaints and tend to let the good slip by without being recognized. That is all I have to report for now. Merry Christmas to everyone and it is my sincere wish next year is better for all of you.