Thinking of leaving Vortech, looking for someone better

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Posted by electricfox, 02-13-2005, 05:48 PM
I've been with Vortech for about 3 years now. I've been overall very happy with them. They've allowed my small business to grow by leaps and bounds. The problem is, I've come to rely on all their great features, but now I'm seriously questioning their service reliabilty. There have been some major problems as of late like: 1) A 1 week time span when they set up their mail servers incorrectly and no web mail went out. 2) The last few major maintenence updates have gone very poorly - I've had clients in the dark for 24 hours, when it was supposed to take 2 hours. 3) Some general hardware outages (bad network cards and hard drives mostly) 4) A web mail system that doesn't work (@mail) and they refuse to upgrade or do anything about even though we've been without one for a year. And we can't use mail.yourdomain.com for anything else! 5) Upgrades and polcies that are implemented without any warning. Other than those concerns, I've still enjoying myself there. Overall I guess I'm just wondering if 1) this is to be expected from a reseller host, 2) is there a better option. I don't mind paying more I just need more reliability for my customers Private-label 24/7 support would be awesome I'd like to stick with hsphere and have the option of selling windows acc'ts. Thoughts?
Posted by gbcactus, 02-14-2005, 01:12 AM
I've had numerous sites at Reseller-Center.com for more than a year and service has been good. HSphere and Windows. I think the price would be hard to beat, too. Reseller-Center.com Gary
Posted by YourDataBackup, 02-14-2005, 12:07 PM
Check out HiVelocity.net they provide excellent everything , you can even get a free Hsphere account w VPS. Ask the sales department about it
Posted by jetzkr8, 02-14-2005, 01:01 PM
I have a small base with Vortech. I must admit, I have no problems with their setup and infrastructure. Their cluster setup is by far good performance and value for money. However, their handling of customers is somehting else, by my standards. I must qualify again, Vortech services are up most of the time, and when no issues are existant, they are all right. It is when there are issues; customers are usually left on their own to figure things out. A case to illustrate this point is their recent attempt to check SPAM issues, a noble and required move by all standards. However, an overlooked issue by mnay resulted in all automatically generated email in popular open-source applications not working. Emails sent using generic "from" addresses were all blocked. Customers of resellers were actually left to discover their programs not working as they should have been. Only after considerable time did Vortech (quite reluctantly) partially reverse the policy to accomodate the issue. All this while, resellers having customers with live account using programs like oscommerce and Mambo were on their own to solve these issues. Vortech was unreasonable to insist that programming in these applications was not good and that all these programs be modified accordingly. This incident illustrates Vortechs insensitivity to what customer service means. Resellers were, sad to say, left on their own until a much later time. This episode definitely dented Vortechs reputation as far as I am concerned. If I had more paying customers, this would definitely be a good enough reason to leave Vortech. As a reseller, I feel we are partnering a provider who takes their customers for granted. Since then I have taken a look at http://www.reseller-center.com/ and find them comparable in setup with Vortech. However their user forum community pales in comparison. This is one of the criteria I use to gauge the effectiveness of any host. For a company that has a small base, it would help if they were more personal in providing information about their satff and company infrastructure. I would definitely look favorably a company, though small, but warm and friendly in their responses. I was on the forums and was quite impressed with http://hostinglite.com from this thread at http://www.webhostingtalk.com/showth...hreadid=367839 . Their costs are very appealing. I did also consider http://site5.com but they do not offer HSphere. All things said, moving is something undertaken quite reluctantly. However poor Vortech is at their customer service, the infrastructure works most of the time. The fact is, not any other HSphere provider comes close. So for time being, I am still staying at Vortech although their service remains second best.
Posted by jetzkr8, 02-14-2005, 01:07 PM
this being the case, I would second your decision to move. Having to face angry customers is not something I want to do. Hosting is not really my main activity, and the customers I have would not really miss a beat; that's why I am still around. If features are what you want, I think http://reseller-center.com is the way to go. You retain most of the same environment. However I would look further at how this company provides service, so as to avoid facing the same issues once again. I have tried lookign at other Hsphere based providers, but yet to find one that is comparable. Moving away from HSphere is another story altogather.
Posted by jetzkr8, 02-14-2005, 01:10 PM
I looked at their pricing, it is a world apart to pay something like $100+ for diskspace which prices below $35 for other solutions. You would really have to have well-heeled customers who do not mind paying a hefty premium. I think this company is no good for this topics consideration, they are simply overpriced and over-spec-ed?
Posted by YourDataBackup, 02-14-2005, 01:25 PM
These guys are often flexible on pricing , and their support and network is second to none , they own the datacenter and are not a reseller themselves. I would get on their live chat at their site and talk to a sales rep and say hey man whats up with the pricing.
Posted by electricfox, 02-14-2005, 01:50 PM
Oh man, those servers had better be plated in gold! $150 for 1GB disk space? Sure, Vortech is not quite 100%, but they do okay. And I pay $35. Also looks like they may limit a few of hsphere's features, like mailing lists. Hmmm, maybe not. I'm all for friendly sales people, but hearing that HV is flexible on pricing just makes me a little nervous. How many customers do they have, any ideas?
Posted by (Stephen), 02-14-2005, 01:56 PM
I think the best option is to not have "all the eggs in one basket". Distributing your customers over several providers is quite common, and can be a very good way of making sure you have customers up and running. i.e. if a network goes down for 15min, it only affects say 1/3 your customer base, not all of it. Also, if you have enough customers to justify a dedicated server the benefits of managing your own machine (if you have the ability) can reap larger profits because of added services or added plans you can offer. The price to get started on hsphere is not too high, and some places will even rent/lease you the licenses for a fair monthly fee, and when you have the capital to purchase them you can.
Posted by IHSL, 02-14-2005, 02:52 PM
Simply ask them to install the H-Sphere component "webmail selector". This will then allow you to use ANY webmail system you choose. Whether it by @mail, dwmail, squirrelmail, or even a custom webmail application. I am quite sure they'd shed the $20 it prices for the component, in order to offer an alternative the apparently lack-lustre @mail (I agree, it's awful). Simon
Posted by Vortech, 02-15-2005, 10:51 AM
We have plans to add this after our next upgrade so they can chose what ever mail client that want, along with support selector.
Posted by Vortech, 02-15-2005, 11:04 AM
1) A 1 week time span when they set up their mail servers incorrectly and no web mail went out. A: It was not that the mail servers did not work, it was that you must have been sending mail as httpd using php scripts that were not coded right. We stopped allowing httpd from address trying to fight of the spam. We did not know so many programs like phpbb, OSC, ect. where so poorly written to not send the emails formatted as they should be. We did take a week to try and fix these things but it was to much, so we allowed httpd to be sent again, BTW there were notices sent out about this http://vortechsupport.com/?_a=announ...details&_i=117 2) The last few major maintenence updates have gone very poorly - I've had clients in the dark for 24 hours, when it was supposed to take 2 hours. A: This past one on Saturday 2/12/05 did not go a planned and will not happen again, but everyone was notified about it http://vortechsupport.com/?_a=announ...details&_i=120 the times are only an estimate but we did go over a long ways on that estimate because it was taking check disk for windows so long to full run. This was only done on systems that were having issues and we were trying to fix those issues. 3) Some general hardware outages (bad network cards and hard drives mostly) A: Things happen and is why we have a cluster setup of over 100 systems, this helps to keep the impact to a min for you over all. 4) A web mail system that doesn't work (@mail) and they refuse to upgrade or do anything about even though we've been without one for a year. And we can't use mail.yourdomain.com for anything else! A: @mail works just fine, I had to use it this weekend when I was out of town, there are a few small little bugs in it, but over all it works fine for basic email, if you need some thing more ADV. you should use OUTLOOK really. But we do have plans to add the webmail selector as we have said on our site once we see the next version of H-Sphere stable. Right now the new version is very unstable. 5) Upgrades and polcies that are implemented without any warning. A: This is untrue, we notify everyone of every thing we do if it's planned right here http://vortechsupport.com/?_a=announcements and also http://forum.vortechhosting.com/forumdisplay.php?f=2 and if it's unplanned we also post it here http://forum.vortechhosting.com/forumdisplay.php?f=6 I think we have gotten better on letting customers know about issues and things that are coming up. Make sure you are on our news letter on our site, but in any case we still mass mail every customer from with in H-Sphere so you should always know about these issues. I am not going to say we are 100% or perfect in any way, we have our issues like every other host out there, but we are working to better these issues the best we can. But thank you for letting me know what your issues are, I will do my best to fix what I can, not much I can do about a network card dieing but might be able to help on some of the other issues.
Posted by gbcactus, 02-15-2005, 11:41 AM
ElectricFox said they want the option to sell Windows accounts but it doesn't appear HostingLite or Site5 offer this.
Posted by gbcactus, 02-15-2005, 11:54 AM
You hit the nail on the head with that one, Stephen! I handle hosting for dozens of customers and if there's anything positive about a server being down it's that not all of my clients are on it. I'd rather get excited phone calls from a few of them than all of them. Gary
Posted by Vortech, 02-19-2005, 01:56 PM
electricfox, I had not heard from you or seen you on our forum. Just wanted to see if you still had any issues or anything you needed help with. You have always been a very talkative customer with over 500 posts on our forum, I would be glad to help you with any issues you may still have.
Posted by Nullified, 02-19-2005, 02:16 PM
See how caring Vortech is? 3 years in the game.... You should try to stick with them
Posted by Vortech, 02-19-2005, 07:56 PM
Hey, I like some of our customers..
Posted by electricfox, 02-19-2005, 08:23 PM
I wasn't intending to imply that I didn't like Vortech. They do a good job. It's just from time to time I experience something that makes me stressed out and I was just wondering if other options were leaps and bounds better than Vortech (I can't find anything yet that would fit the bill). The fact is Brad and crew are really excellent, especially on support (and so much better than where I was before!) - but I also have to keep in mind that I'm paying them hardly anything - maybe if they opened up a seperate shop with higher costs and a different set of servers with lower domains-per-server I might hop at that. I can dream.
Posted by Nullified, 02-19-2005, 09:20 PM
Maybe if you ask them nicely they'll take care you? You seem to be one of the customer he likes. I like some of my customers too, Vortech. Some I don't though. Lets keep that a secret, lol.
Posted by Flipsideguy, 02-20-2005, 08:47 AM
Been with Vortech Hosting (Matrix Reseller) for 5-6 months and overall they are a good host. Far better than out previous ones (plural). However, they've been down now for 48 hours straight. No email, no website access, even their own sites are down. I'm glad it's the weekend... but I would like an explanation. Thanks, /Flip
Posted by Vortech, 02-20-2005, 11:13 AM
Flipsideguy, we are not down, thats for sure. You might want to send in a ticket for your issue. There has been no big system or network issues. Have you checked to be sure your domain did not expire or anything, I see that a lot and that makes us look to be down if it did. Just an idea because I see it so offten.
Posted by Nullified, 02-20-2005, 12:10 PM
Yea, they aren't down, I can second that. At least not their own sites as I visitied them yesturday and again right now.
Posted by Flipsideguy, 02-20-2005, 12:40 PM
Isn't it just typical. The sites are now online. For 48 hours I was not able to access any of our sites, including our clients', nor vortechhosting.com, vortechsupport.com or matrixreseller.com. So I couldn't submit a ticket, nor access your live help. Oh and email was down as well... That's why I ventured out here at WHT. But everything is up and running now Like I said, I think Vortech Hosting is good, and I ain't switching anytime soon. /Flip
Posted by Vortech, 02-20-2005, 12:47 PM
Flipsideguy, could you PM or email me your domain(s)? It might not have been us but I would still like to check. If you could not get to our site(s) it may have been your ISP or something between us. Now thats it's working I am not sure I could track it down. But would like to at least like to be sure there was nothing on our side that we may have done. Thanks.
Posted by Flipsideguy, 02-20-2005, 03:43 PM
Hi Vortech, Sent you a PM. Thank you for your time and effort! This is mainly the reason why I am still with Vortech Hosting. Your great level of support! /Flip
Posted by Arno|VDH, 02-20-2005, 03:47 PM
good to see that a host makes more people happy in this topic seems vortech is doing a great job on support etc. keep up the good work vortech regards, TWS
Posted by Vortech, 02-21-2005, 10:48 AM
Flipsideguy, thanks I got your PM and I am trying to find out what might have happened on our. Side so far I can't find anything in our events that might have caused your issues. But I will keep looking around. If I see something I will be sure to let you know and credit your account if it was out fault for sure. Thanks everyone for the great support, we are trying harder and harder every day to make our support and uptime the best it can be. Last edited by Vortech; 02-21-2005 at 10:53 AM.
Posted by Nullified, 02-21-2005, 11:17 AM
I would second the thought that it was a local isp issue. Isp's, also have issues just as web hosting companies do. Sometimes a piece of their network fails and thus routing issues arise whereas web site's cannot be located.
Posted by Flipsideguy, 02-21-2005, 02:18 PM
Thank you for all your help. Got your PM, I'll take note of the phone number. Best, /Flip
Posted by Fujiwara Takumi, 03-16-2005, 05:19 PM
2nd day in a row there have been outages, getting a little frustrated too.
Posted by cartika-andrew, 03-16-2005, 07:03 PM
Hi Fujiwara - its been awhile since this post was used. Is this issue related to the thread above? From reading this thread, it appears Vortech has a forum they post details about this sort of thing in... Is it possible this was the planned maintenance upgrade they were referring to earlier in this thread?
Posted by Vortech, 03-16-2005, 07:45 PM
Not sure but he might be a Cpanel customer, 2 CPanel boxes were hacked due to a unsecure bind version Cpanel that they never told anyone about. So those 2 systems have and are still having a few issues. One of the reasons why we are dropping CPanel for there poor support for there CP for H-Sphere all together.
Posted by DigitalN, 03-21-2005, 07:43 AM
How is cPanel responsible for you having insecure versions of bind installed? It's a control panel, not an OS, I read your forum, were you really running redhat 9 on those boxes and not keeping them up-to-date so to speak? Have a word with your admins and ensure that they do their job, as cPanel aint responsible for you having insecure bind and getting hacked, the admins are.
Posted by foxmen, 03-21-2005, 09:50 AM
I agree with you "DigitalN" that is true
Posted by Vortech, 03-21-2005, 11:17 AM
Ummmm, yes they were running Redhat9 and yes they were up2date along with CPanel/WHM but there was never a notice about BIND in the WHM like all the other warning it had gotten over the past. There is also another bug that just as bad as bind as a non-bind box also got hacked by a CPanel hole, this just happened a few days ago yes a fully updated box and fully updated CPanel/WHM as well of course since we had already seen a box taking down we made sure every thing was up to date but that still did not help. Also all of our CPanel boxes seem to be back and stable right now but we still do not want to keep them due to there many issues, CPanel has never been our main control panel H-Sphere has just always been 100X better. We can provide a much better service and up time with H-Sphere and after the bugs, and issues with CPanel we just really don't want to deal with it any longer 3 to 4 years is enough for anyone to deal with all the bugs that has come over the years with CPanel thats for sure. I still say for a colo or your own box CPanel is super if you have the time to work on it. I am not dissing CPanel it just does an ok job for what it is but it just does not fit for what we want to do. The problems were just the iceing on the cake.
Posted by xbhp, 03-21-2005, 12:56 PM
Its quite sad what Vortech has becom actually, and its quite sad that we dont do anything againts companies such as Vortech. Consider this : 1. I have a HSPHERE account woith Vortech 2. I decide to shift to PHP / MySQL 3. Vortech says that it will be better to shift to CPANEL as it will be much stable 4. I said ok, ill do that, but grant me 3 days over my billing period on my HSPHERE so that i can at least setup the PHP forum while the users can browse the current ASP forum, i recieved a big "NOT POSSIBLE WITHOUT EXTRA MONEY", i said ok after hvaing a long chat with them on the emails. 5. so i finally shift on CPANEL on VORTECH, just after a few days their server start giving problems 6. they give us things to aim and guess in the dark without any explainations. 7. they sent me an email stating ALL CPANEL USERS PLEASE SHIFT TO HSPHERE" Why? Because Daddy Vortech says so! To hell with the so called stability that CPANEL was supposed to offer. Next they block my ID and delete my replies from their support firums juct because i was asking them openluy to refund my money. Now they blatantky refused to refund my money ( plus the money that incurred on getting a new host and uploadung 400 odd MB! ) I have already started a legal battle against these wannabe hosts and contacted VISA, i will get my money back, Vortech reading this?
Posted by xbhp, 03-21-2005, 12:58 PM
ah i forgot to add that their 'engineers' mislead me and said that i cant change the main account quota myself in CPANEL and that i have to contact them if i have to chang ethe main account quota. Ha! Wonder how my new host does so?
Posted by Vortech, 03-21-2005, 01:06 PM
You don't have to switch to H-Sphere we just offered all CPanel customers a Free month to switch, if you like CPanel then you can simply find a host that would like to put up with it's issues. We no longer want to and is our right to stop a service if we feel it's not meeting our SLA's. I wish you luck with your new host.
Posted by xbhp, 03-21-2005, 01:09 PM
Vortech you just sealed your own fate, i am gonna take this into attention of CAPENL developers, how can a small company like you attempt to even hide its own incapabilities by defaming other's piece of work.!!
Posted by xbhp, 03-21-2005, 01:11 PM
buddy, its your ignorance and blunt attitude which's not good. u smartly ignore everything else i say, what about the money you have to REFUND to me?
Posted by Vortech, 03-21-2005, 01:12 PM
What? I can say what ever I like as long as it's true, I have not said anything that is untrue about CPanel. Also I have ever right to say it sucks. If you don't like it thats not really my problem, you also have every right to say you like an unstable control panel system just as I have every right to say I hate buggy a system. Do as you want. I am not going to wast my time any more explaning why we are droping a service that is unstable for a service that is 100x more stable. It's a waste of my time. As your post is off topic any way in this post was started about an H-Sphere account and not CPanel I will no longer reply here. Last edited by Vortech; 03-21-2005 at 01:15 PM.
Posted by xbhp, 03-21-2005, 01:19 PM
its not about CPANEL, not about HSPHERE, its about my money which you have chose to keep and not return without any services offered. Its your illusion that you as a big company cannot be fallen by a single individual that has been duped by you because it wa VORTEC's descision to buy CPANEL and offer it to unsuspecting customers like me. So the responsibility is yours to refund the lost money, whether you like it or not. btw, another callous attitude reflected as and when u said 'sucks'!
Posted by Vortech, 03-21-2005, 01:42 PM
The servers are stable now, we are not getting rid of them for 3 months, if you want you can ask for a credit and they will issue you a full month credit just as our SLA says. You could use that credit and then move to another host if you would like. Our policy has always been no refund but due to the issue with CPanel we may re-work that a bit for CPanel customers that do no want to switch to H-Sphere and would rather move to another CPanel host. But I am not sure on that yet. CPanel4 just got stable this AM and CPanel and CPanel2 are still a little rocky. I do not like to issue any credits or refund untill the issue is over, that really just makes sense over all so we are not dealing with these issues that might be different once the issue is over. I am also sorry you don't like the word "sucks" I could have called about 100 other words and maybe worse but I think that one fits best. If it sucks it sucks really the bottom line there.
Posted by xbhp, 03-21-2005, 01:51 PM
the thing is its none of my business what you call them, they will handle it if they wish as i have already informed tyhem about your good wishes to them. free month of not, to hell with your SLA, i will not waste my time talking to a <> like you. It will be supercool as and when slowly youll read about youself on the web, in fact all over the web.
Posted by Nullified, 03-21-2005, 04:43 PM
Vortech, I'm sorry you have to deal with such people defaming you in such a public mannor, who in fact don't know what they're talking about. xbhp, maybe you should have read Vortech's tos a little better before you agreed to it. There is a little edit button at the bottom right of your posts that you should take into consideration before double posting. It's sad that your only reason for joining this community was to defame Vortech.
Posted by DigitalN, 03-21-2005, 05:11 PM
What utter rubbish! I have admin'd over 100 servers running cPanel over the past 3 years, running insecure bind on OLD unsupported operating systems is NOT the responsibility of cPanel - Updating an OS that is no longer supported and developed for is the task of the admins, as there are no up-to-date's anymore - Redhat 9 was EOL May 1 2004, almost a year ago ! Most other hosts running redhat 9 migrated to Centos, its a simple remote upgrade. There would be no hacked servers via any bind exploits if that had been done. The admins obviously do not keep up with the play and security lists, I would call that negligence and publicly saying cpanel AND redhat is insecure is complete rubbish. Perhaps they should have said "We are running old operating systems (redhat 9) and not updating them as we should be, we really should have patched the exploits over the past year, but truth is we didn't and we got hacked." With that, I have no problem at all, as that is what seems to have happened here. I would be pretty updset at some of the things that Vortech are posting around if I were a cpanel developer. Last edited by DigitalN; 03-21-2005 at 05:14 PM.
Posted by Nullified, 03-21-2005, 05:40 PM
Ok.... And why did you direct that lengthy comment at my statement? There seems to be no relevance between the two arguements.
Posted by DigitalN, 03-21-2005, 05:46 PM
Maybe I saw a red rag when you stated that people were defaming and not knowing what they were talking about. If you didn't mean my earlier post when you posted that, I apologise for pointing that your way, but it was more a general point too about Vortech blame shifting, that was the point I was making. Thank you.
Posted by Nullified, 03-21-2005, 05:55 PM
No, it wasn't aimed at you at all. I rather slightly agreed with your post.
Posted by Vortech, 03-21-2005, 06:56 PM
DigitalN, I am not placing blame on CPanel, I just don't care to deal with it's bugs any longer, bottom line. Care to prove wrong that CPanel has not had a LONG list of bugs and problems, please do. I would just rather work with a more stable OS FreeBSD than an unstable and hard to work with Redhat and day. Then add the CPanel issues on top of that and it makes our chose very easy. Also sure we could update bind, apache, php ect. ect by hand but doing so is a lot harder under CPanel than under something like H-Sphere were the code is a LOT more open and easier to understand. Cpanel also includes the updates for bind, apache, php, mysql ect ect in there updates do they not? Since I know they do then why was a latest build running an unsecure bind. The security issues is really not even the biggest issues we have with CPanel when we look at it side by side with H-Sphere there are a lot of things. The latest issues just hit the nail on the head for us and we would rather provide our customers a service worth paying for and CPanel is not that for us. Really just that simple man. On a last note and the last thing I have to say, if Redhat 9 is so un-secure then way is it still listed on cpanels site? http://cpanel.net/ RedHat Linux (Fedora-Legacy) 7.3, 9 Care to answer? I know Redhat 9 is no longer supported by redhat but you can still keep the system update. Are you telling me NO ONE is running redhat 9 any longer? If so you are full of $%^&. Bottom line.
Posted by DigitalN, 03-21-2005, 07:04 PM
Vortech, you are missing the point completely, Redhat 9 is no longer supported, meaning that erratta is no longer fixed, redhat do not support it. cPanel support cPanels usage on redhat but they DO NOT support The operating system. You clearly do not have the knowledge regarding running linux Redhat, FreeBSD may be your choice, it is only as secure as the people who run it - If you don't keep up with updates, you'll get hacked on FreeBSD too. Whether there are bugs in cPanel or not are irrelevant here, you were hacked via your own admission via a bind exploit - Bind is not developed by cPanel and your rpm vendor for your OS keeps that updated, too bad you still used redhat 9 - the cpanel exploit that you keep mentioning, you haven't disclosed, I would like to know what that is and if it exists, have cpanel fixed it, have you reported the vulnerability to cPanel? I am really pointing out the fact that you do not have a clue about system security on linux redhat 9 and your posts prove that, when you state that WHM didn't tell you that you were running OLD versions of bind, you or your admins SHOULD have known that without being told, that is where you were negligent, not the developer of a control panel. Explain the cPanel vulnerability to me via pm if you would please, as I would like to establish if what you claim is true, then this dog will let go of that bone.
Posted by DigitalN, 03-21-2005, 07:26 PM
Sorry I missed that, heres your answer. Plenty of folks run redhat 9, yes no doubt about that, they need to upgrade packages and applications manually, apply patches fix things, secure the boxes themselves. An alternative would be to upgrade to Centos and have the nightly updates take care of the core OS packages, via yum, as it is supported and erratta is developed and fixed for. You didn't do any of the above and I'm not suprised you got hacked. You then claimed that the problem was redhat and cpanel, they were insecure. That clearly is not the case and a blanket statement like that is incorrect. I won't comment on the last rude part of your post, I know what I am doing with redhat whereas you don't seem to have staff capable of working with it. Bottom line, you can do what you like with regards your servers and clients but you cannot go around telling untruths, as it damages your credibility, when you openly display such ignorance. Thank you.
Posted by Vortech, 03-21-2005, 07:48 PM
So you know for sure our Redhat install was not updated by hand please do tell how you came to this conclusion all by your self? I have said over and over our system was up-todate not upgraded and I also said CPanel was up-to-date. Then you said "Updating an OS that is no longer supported and developed for is the task of the admins, as there are no up-to-date's anymore - Redhat 9 was EOL May 1 2004, almost a year ago !" and now you say: "Plenty of folks run redhat 9, yes no doubt about that, they need to upgrade packages and applications manually, apply patches fix things, secure the boxes themselves." I never said we used up2date or yum on our system I said our system was up to date. I will not pass this security issue on to you as I have no clue who you are. I have passed this on to the appropriate people. Thank you very much.
Posted by DigitalN, 03-21-2005, 07:56 PM
You are still posting that cPanel was running an insecure version of bind http://www.webhostingtalk.com/showth...35#post2953835 That tells me that you 1. Don't realise that cPanel is NOT responsible for your OS packages being secure and up to date and free of known exploits. 2. Realise that you had to install a secure version of bind yourself. Come on, please, you can't tell me that running insecure bind (you stated that) un noticed by you or your admins is someone else's fault? You just refuse to accept what is black and white, you didn't update your software and got hacked.
Posted by DigitalN, 03-21-2005, 07:59 PM
Until you can prove this claim, it is without warrant or credibility, I personally think you are talking rubbish and I have a fair amount of experience to reach that conclusion. Thank you. Thats all, I won't drag this on any longer, I've had my 2 cents.
Posted by xbhp, 03-21-2005, 11:04 PM
me? defaming vortech, boss i am just makingother people cautions about this stubbors and rude host, as a testament to what i say read this post here : http://www.vbulletin.com/forum/showt...hlight=vortech thats posted months ago. i was very happy with vortech until they showed their true colours, yes , that was me and that is me now too. this is what happens when hosts like Vortech hallucinate that they are always right. Cant you see Vortech is blinldy accusing CPANEL, a leader in web apps? The next day we might see it accusing Micsrosoft for a security hole in IIS , of course it wont close the HSPEHERE down or IIS down coz oit would get buyed off by MS in a fraction of a second if they do that ! pathetic people. we must od something to make people aware of hosts like these, so wy not start with VORTECH?
Posted by Vortech, 03-21-2005, 11:08 PM
xbhp, you need help. LoL Reported this post, since it's so off topic maybe the mods will close it soon and save us all a lot wasted time. Hope your new host works out for you and the best of luck with your "leader in web apps" LoL Sorry it did not work out for you, if you would like a refund email me, I do not handle these kinds of issues on public forums, if you don't email me then, thats up to you. Good night and done with this post, what a waste.
Posted by Shaw Networks, 03-21-2005, 11:25 PM
You really need to proof read what you write before you post it, I can barely make heads or tails out of that. DigitalN - You're past trying to prove a point to Vortech and simply trying to make Vortech look as bad as possible in this thread. The arguments are starting to repeat themselves and we all understand what you're trying to say, no point in continuing this flame fest
Posted by kalma, 03-22-2005, 06:14 AM
We are happy with www.webintellects.com their services is good plus round the clock support
Posted by DigitalN, 03-22-2005, 06:30 AM
Respectfully, I agree that the points were repeated, I did feel the need to repeat some things as they didn't seem to be registering with the intended Poster I honestly don't think the comments made will ever register there. Regards making Vortech look bad, no, Vortech did that, I know it, you know it and most anyone else would know it. Sorry if it looked like a flame fest, it wasn't intended. I wish Vortech all the best for the future, I don't wish to put anyone off from hosting with them, they probably make a great Hsphere host and provide excellent service, my only gripe was the subject within my posts, which you are all aware of.
Posted by rmMark1, 03-22-2005, 10:31 AM
I would just like to know why Vortech will not respond to this thread at Cpanel forums? I too would like to know about this security hole? It just seems, no one else has this problem as many others would be screaming about it. http://forums.cpanel.net/showthread.php?t=37076
Posted by Haze, 03-22-2005, 11:29 AM
Also, a quote from the cPanel forum's for those of you not registered. This is from cPanel Billy ( product integrations manager ): I have to say, I think the way the Vortech people have gone about this is totally, and completely wrong. They've no basis for their claims and as far as anyone can tell, the issues arose from their own ignorance and or incompetence in maintaining a product they provided. I feel sorry for those clients getting caught up in the cross fire. RedHat is End Of Life, as has been said. If you've been relying on FedoraLegacy for updates, surely you've been keeping up to date with their progress? They haven't been the quickest to release updates, and infact they're really quite backlogged. I think both cPanel and RedHat would both appreciate an open appology.
Posted by AlexClifford, 03-23-2005, 12:10 AM
So who DID you pass the security issue onto? Because as stated, cPanel do not know what you are talking about and have not received notifcation of any issues from you. Wouldn't cPanel be the appropriate people to contact? I'm starting to not believe you after reading this thread, your throwing the issue around in circles. Tell cPanel the security issue so it can be confirmed, otherwise your story does not stick.
Posted by xbhp, 03-23-2005, 08:00 AM
yes, an apolofy to CPANEL is in order from Vortech. Also a refund is in order by Vortech to me. I will drag this to VISA if the need be.
Posted by Vortech, 03-23-2005, 11:10 AM
xbhp, I told you to email me, you never did.
Posted by xbhp, 03-23-2005, 12:09 PM
vortech : i have emailed u a 100 times about refunding the money, sales@vortechhosting.com and also at billing. if 'me' means ur personal email id, then can i have that !
Posted by Vortech, 03-23-2005, 01:25 PM
Yes me, click the email link here on WHT under my name, I will see what I can do for you. Billing follows our TOS for good reason but I might be able to help out, if you can hold the yelling with me. No need to fight about, I will be glad to help any way I can.
Posted by dothisthing, 04-05-2005, 10:14 AM
Please tell us who you chose and how things worked out with Vortech.
Posted by Vortech, 04-05-2005, 10:52 AM
Well he never emailed me, and have not heard anything else from xbhp. I guess he did not really want the refund I offered him.
Posted by Nullified, 04-05-2005, 02:59 PM
lol, that's just funny.