Just in case anyone is thinking of using crediblehost

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Posted by Leeo, 10-01-2005, 04:16 AM
This was posted by a member at crediblehost! Just one of the many lies and many failed promises Bonnie has made to one of her members Bonnie, You may delete this thread like you have the others, you may ban me from this board and you can make any excuses you feel necessary, but our situation is coming out for everyone to see. It will continue to be posted until I am banned or you resolve it. I have your mailing list and plan to forward it to every one of your customers. In addition, I will make the same post at my boards and every site I belong to. I will pursue this through the court system and will not stop it like I did last time. I guess you can tell Im fed up with your excuses and lies! October of last year a mutual friend of mine and Bonnies informed me she was in a financial bind with her business. I agreed to let her charge $1,844.00 on my charge card to pay Octobers bill and she would repay me in 3 weeks. I even gave her my information so it would be easy for her to complete the transaction. Bonnie used my credit card for October, November and Decembers invoices before I noticed it. I was shocked and immediately contacted my credit card company and the owners of the servers. They graciously gave me credit for the two additional months after I explained that she was only authorized to charge the original $1,844.00 for Octobers bill. Of course she said it was a mistake on their end. As I originally said, she was to repay me in 3 weeks. It is almost one year later and she hasnt repaid a dime to date. I have since found out that Im not the only one she has done the very same thing to. One I knew about shortly after I made her the loan. The other one contacted me after one of my posts here, his story was very similar to mine. Our mutual friend is on the staff at this board. If a word I have said in this thread is untrue, then you or our friend is welcome to speak up. I fully intend to get the money you owe me or drive you completely out of business. I will continue to spread the word about you so maybe, just maybe, I can keep some other innocent individual from falling into your web of deceit! I would appreciate the staff members leaving this thread alone and let Bonnie delete it herself, and she will. Im not a trouble maker by any means. In fact, I am part owner of 3 other web sites on the internet, in addition to my own board, and bringing this out in open forum was the last thing I wanted to do. She has left me no alternative. I would like to ask our friend that introduced us to post in this thread and just state whether I have been truthful or not, nothing else is needed. As Ive told you before Bonnie, I will accept monthly installments. I just want you to do what is right or get out of the business. Mel
Posted by premium20, 10-01-2005, 04:52 AM
I am sorry to hear what happened to the guy in question. Just another case of doomed ethics !!! Last edited by premium20; 10-01-2005 at 04:57 AM.
Posted by Leeo, 10-01-2005, 07:16 AM
Another one has now popped out of the woodwork And, just so its all out in the open I {aka CH - Bob} am the other one that Bonnie "did it to," only for me it was to the tune of $1,000 to pay off an EV1 Server Bill before they shut her down there... I was promised prompt repayment from a Tax Return check that was supposedly imminent. Weeks passed, and there were excuses... She claimed to have sent the money via Paypal several times. She also claimed to have Snail Mailed a check; several times as I recall... Nada! Nothing!! I can only conclude that she lies; that there never was any payment made. Shortly thereafter I hung up my "CH" Hat... Mel: If I can help out in any way, or if I can get onboard with your action, just let me know.
Posted by ldcdc, 10-01-2005, 11:37 AM
Wow Leeo! That's quite a sad story and a serious accusation, and while there might be two sides to the story, knowing Bonnie's previous statements on the various issues raised both here and on her support forum, it does sound like her to find excuses for everything and never get things done.
Posted by MeToo, 10-01-2005, 02:47 PM
Those who are aware of the dodge and lie operation underway over there will not be surprised to note that at about the exact time this man got the two months paid back Paysystems (according to her) put a fraud shutdown on her account. Although PaySystems has been the brunt of her justification for an operation that should delight the fraud section of the California attorney general. It looks more like this transaction and the aftermath may have played the bigger part. Of course until the court processes this man's claim I guess we will assume there is another side to the story.
Posted by OddLaW, 10-01-2005, 03:44 PM
Sad story, thank you for letting us all know her bad tricks which allows us to stay clear of her. I hope everything gets resolved, and I wish there was something everyone could do to help. Good luck, I will pray for you and the others hurt.
Posted by stu17, 10-01-2005, 11:56 PM
Last edited by stu17; 10-01-2005 at 11:59 PM.
Posted by JasonSpatola, 10-02-2005, 03:42 AM
Eeeeek. That really sucks. I truly thought they were going to get out of the funk they've been in for so long. My brief experience with CH was pretty bad - servers went down for days because a bill went unpaid. It's a shame that CredibleHost went from being incredibly well-respected to... this. Bonnie has had so many "things are gonna change for the better" pep talks in the past year and a half that I don't think anybody's going to believe her anymore. Sad.
Posted by rrdega, 10-02-2005, 12:14 PM
Their forums are now down for "Upgrade" - Yeah, right... More like "Duck 'n run!" Mel, if you come over here, I am "JustBob" {aka "CH - Bob"} from the CHForums...
Posted by BitterSweet, 10-02-2005, 12:25 PM
We are currently upgrading the forums. If you have a support issue, please put in a support ticket at https://chhelp.com" coincidence? After reading this, it came to my mind this story about the Bulletin license, that a WHM user sold to Bonnie and got only problems to get the payment.. remember that one?
Posted by Leeo, 10-02-2005, 12:41 PM
Looks like a cover up is underway! Good old Bonnie can never face a problem and tell the truth just tries to avoid and lie her way out of it! At least we can get the truth out over here at webhostingtalk.com and hopefully avoid anyone else ever doing business with her again.
Posted by Leeo, 10-02-2005, 12:44 PM
Yeah I remember that one - think a lot of people have been taken in by this lady
Posted by catfished, 10-02-2005, 06:41 PM
Yeah, I was still a CH customer at that time and I remember thinking how terrible that guy was for trying to cheat Bonnie, little did I know.
Posted by melh2o, 10-02-2005, 09:59 PM
Hello all, I'm Mel. I am part owner of 3 websites in addition to my personal board. Bringing my problem to open forum was my only option after trying for a year to get Bonnie to repay the loan I made her. By the way, a loan she assured me that would be repaid within 3 weeks. She doesn't dispute the loan at all and has deleted previous posts I've made at Crediblehost concerning this issue. She asked that we keep this between us and out of open forum. I agreed but after several more failed promises and the usual excuses for her failure to send me money, I got fed up and decided to bring it out in the open. Now I find out that she has done this to others. These are not accusations. An Admin on Crediblehost, and a mutual friend of Bonnie and mine, CH-Mike is witness to the entire transaction and her failed promises. I want to get the word out about what she has done to keep others from falling into the same trap that I did. I told her exactly what I planned to do. I also told her I would not give up spreading the word until I was paid or she was completely out of business. What she doesn't realize is that I have much of her personal information as well, and all of her pm's she sent me. I fully intend to publish all of it if she continues to avoid the issue. Any of her staff, clients and friends can pass that along to her. Sorry this has to be my first post here but I'm furious with people that take advantage of others who try to help them, especially while professing to be a "Christian". Mel
Posted by melh2o, 10-02-2005, 10:08 PM
BTW rrdega, the income tax return was one of many promises she made to me.
Posted by UH-Matt, 10-02-2005, 10:18 PM
Can someone lend Bonnie $99 to get a new SSL for https://www.chhelp.com ? No ? Oh...
Posted by rrdega, 10-02-2005, 10:34 PM
Yeah, Mel... I reckon she figured if she caught one fish with that line, it might be good for another! The "sick" thing is, if I put together in my mind some timelines, it looks like she didn't pay her own server bills for most of the latter part of last year, eh? First she had me covering her bills around July/August, and then you came and dug her out in October! And then there's her "Paysystems screwed me" story that came out around the end of the year; about the same time that you went after her for the two months' charges she made without permision... Seriously though! If your attorney would like to speak with me, I'd be open to it!
Posted by melh2o, 10-03-2005, 12:05 AM
We'll see, he could very well need to hear from you.
Posted by (Stephen), 10-03-2005, 12:40 AM
Melh2o, I would be very careful about releasing anyhing you have of hers to the public that may be private data. That could border on blackmail, and get you in trouble as well, in the open for the issue is great, and if needed take it to court, but please don't get yourself into trouble.
Posted by BitterSweet, 10-03-2005, 01:29 AM
yeah, I think that you should be careful, these people always find excuses to become the good ones of the film and get what they want. I wouldn't wait any longer though and get the 2-3 that you are now together and take her to court, it might be more pop-up. If you have enough evidence, I would wait anylonger, if she has failed to pay until now, she will keep on doing so in the future, unless she wins the lottery (or finds more victims). I really doubt she can sum that money up to pay you back/ pay the current servers/ stay in business /pay the customers she owes money to in the very long run.. Good luck!
Posted by Leeo, 10-03-2005, 02:55 AM
I just visited her ptrsupport.com forums and the excuses for non payment are all very similar! Ohh my paypal accounts has been frozen seems to be the big one.
Posted by stu17, 10-03-2005, 03:34 AM
Its closed as well, I am now a little bit worried..... ( I am still a CH client & on the support team as well) ** goes off & backups his sites **
Posted by rrdega, 10-03-2005, 05:29 AM
They're right, of course, Mel! I, personally, won't be airing any more dirty laundry here, as it serves no additional purpose... People have been warned. Adding more detail, and thrashing it out in public, will only serve her case. And certainly will not help us get our monies back...
Posted by rrdega, 10-03-2005, 05:37 AM
Mel, I've just sent you a PM with my Contact Info {Name, Company Name, eMail Address, and Phone Nbr}, but it looks like you need to make a few more posts before the board will permit you to read PMs...
Posted by Leeo, 10-03-2005, 07:37 AM
Looks like she's closed the forums so people can'nt read exactly how she runs here business's but can still take order from the unaware
Posted by MeToo, 10-03-2005, 08:51 AM
The major loss from the forums it to the Divine Miss "M" herself. She has played the forums to propagate her 'poor me' syndrome and weave the outrageous lies she has used to cover the operation. One less channel for her to use is OK with me. Speaking of the Divine Miss "M", as long as Stu is here with the sillies you can be sure she if fully informed. Flag's up for Stu. Run boy!
Posted by melh2o, 10-03-2005, 01:55 PM
I appreciate some of the advice you guys give about publishing her personal info on the web. Of course you are right, I'm so furious I want to strike back at her anyway I can. I will have to be satisfied with keeping people informed about her. I would hate to see someone else get hurt. The $1,844.00 hurts but will not sink me, I can and have recovered. It's a matter of principle now. My wife and I retired four years ago and now live on a fixed income. I hate the idea my decision to make Bonnie the loan affected my wife, who is a true christian.
Posted by melh2o, 10-03-2005, 01:58 PM
Bud, my msn addy is melh2o_68@hotmail.com. You may add me to your msn contacts or send an email to that addy.
Posted by BitterSweet, 10-03-2005, 01:59 PM
well it's not only the $1,844, she used the credit card two further months!! :O Good you got that money back, at least.
Posted by Leeo, 10-03-2005, 03:11 PM
That's even more dispicable taking money from a retired couple. How can someone saying they are a christian rip of a retired couple it's absolutley disgusting. You really need to make sure she doesn't get away with this and believe me anyone who crosses my path will no what I think of this so called christian Bonnie Mackenzie - make me feel sick. While she has'nt ripped me off for money I got sick of her excuses, lies, sob stories and just plain treating her customers like idiots. Stu must feel like and idiot now for all the defending he did for her over at the crediblehost support forums. It sums Bonnie up getting some else to do your lying for you. Hee Hee UH-Matt you must have big grin on your face after she accused you of spamming her a while back - she should have sold to you she may have come out of this mess with some money. Maybe make an offer to her now $1 or is that overpriced Last edited by Leeo; 10-03-2005 at 03:14 PM.
Posted by bonnmac, 10-04-2005, 10:28 AM
Couple of things. 1st... The vbulletin license I purchased here on wht was never given to me. I had proof of that, and the proof is posted here somewhere on wht. 2. Our forums are being upgraded, which is why they are down at the moment. They will be back up when the upgrade is complete. 3. We had $9000 stolen from us from paysystems between the months of October - December 2004 which is what started most of CH's mess. There were some issues prior to that when I was stupid enough to change from 2Checkout to Paysystems, and we had to wait for income to come in. (which is why Bob helped me out) I have to admit I forgot about owing Bob money. I can add that to the list of CH debt to be paid. 4. I only authorized the server company to charge one month of servers to Mel's CC. They took it upon themselves to charge 2 additional months. There was never any fraud here. 5. I have yet to receive the tax return which was to be used to pay Mel. This is because I claimed the paysystems losses, and I am now being audited. The reason I have deleted Mel's forum posts are because it doesn't belong out in the open. It was/is a private matter. Pm's were/are being sent back and forth. Total CH debt currently is approximately $3500 which includes Mel, Bob & 5 clients who were double charged by paysystems. Money which I am refunding but never received from paysystems. I've already refunded approximately 100 clients who were double & triple charged by paysystems (money I never received) CH has not made a profit since December 2004 until this month. All monies which have been refunded to clients has been made through my own pocket, not monies received through CH. And I will continue to do so until everything is in the clear. That's all I'm going to say on the matter, as it's really noones concerns but the parties involved. If those involved want to continue to make it other peoples concerns, so be it. Those owed money for loans to CH have not gone totally uncompensated, they have received the largest reseller accounts CH sells, which they have used. Not that, that means the loans don't need to be re-payed, but it's not as if I have totally disappeared giving them nothing while they wait. You all can continue bashing me in this thread (since I know you all will) but I will continue to try and bring my company back to it's original state, of being a worthwhile company.
Posted by Leeo, 10-04-2005, 02:12 PM
Still really does'nt explain why you've not made a single payment in a year! And it's really not Mel's problem that your tax return has'nt turned up is it! In fact it's only the good will of your clients that keeps crediblehost solvent and able to trade.
Posted by melh2o, 10-04-2005, 06:25 PM
Bonnie did contact me earlier today and we have made arrangements for repayment of the loan. I agee this should have been just between us but felt I had to bring it out in the open because I wasn't getting repaid. I assured her if she followed through with our arrangements this time I would promptly post that fact, and I will, along with a resounding THANK YOU! I hope she can clear all of this up and wish her the best of luck in her business. Mel
Posted by catfished, 10-05-2005, 12:31 AM
I hope so to, I really do but I'm still skeptical.
Posted by BitterSweet, 10-05-2005, 01:58 AM
don't be sorry for making it public, if you hadn't, she would have never got in touch with you to solve it. And it is still not paid back, let's say for most of us, crediblehost's credibility is below 0. It's not the first time we hear false promises...
Posted by swflnetworks, 10-05-2005, 02:40 AM
I just wonder.. It takes how long to upgrade vBulletin exactly I did a full upload, database backup and database revive, in a matter of 2 hours.. It's been a few days though, and quite a convenient time for the "upgrade" I must say Just, kinda weird.. Good luck with the rest of business.
Posted by AHFBWEB, 10-05-2005, 03:10 AM
I was laughing to myself on the forum issue as well. It takes her so many says yet she takes them both down at the same time. Took me about a half an hour to update last week. Something else I want to check on, I may be back
Posted by Leeo, 10-05-2005, 04:06 AM
Probably conveniently get a problem updating the forum software and then lose all the posts that were there criticising her and her company!
Posted by Leeo, 10-05-2005, 06:10 AM
Enough is enough can we all now stop picking on Bonnie
Posted by JSpired, 10-05-2005, 06:11 AM
Aren't you the one who started this thread?
Posted by Leeo, 10-05-2005, 06:16 AM
Was a joke! I was referring to this You all can continue bashing me in this thread (since I know you all will) but I will continue to try and bring my company back to it's original state, of being a worthwhile company. In her post!
Posted by JSpired, 10-05-2005, 06:19 AM
Ahhh...my mistake! So sorry! Carry on then!
Posted by AHFBWEB, 10-05-2005, 10:49 AM
uh, Bonnie you are wrong, there is no "proof" of you not getting the VBulletin that you jacked the fellow around on. Not that I dont believe you , after all you are an honest christian woman. back, I got hit by lightning but I am ok now. You need to be patient with the seller he has come across the same hard times and has valid reasons for not getting you the VBulletin. 1) The dog ate it. 2) The dog then ate the computer. 3) He simply "forgot" he owed it to you. 4) it is so hot in his town he slipped on all the sweat and broke 5 out of 7 fingers. (the dog previously ate the other 4...yes 4) 5) The new computer was confiscated by paysystems. 6) maybe he decided to give you what you had coming. All kidding aside, since you are so upset about people not being able to tell the truth about you on your forum, and you seem to be unable to set up a script yourself in less than a week, I will set both forums up and customize any way you like free of charge, I can have both running within a couple hours. Wouldnt you like for people to be able to post about your mighty christian valueson your own forums? D
Posted by Leeo, 10-05-2005, 11:01 AM
Dave B Your spot on mate! She must think we were born yesterday. She just happened to update both forums at the same time as she was getting slated in one of them. What I can't understand is that she did'nt have enough time to answer support questions for her one business crediblehost so she sets up several PTR sites! She needs to realise that her hosting business in technically insolvent so should'nt be trading. If it were me she owed money too I certainly would not be waiting a year for payment then after she had dodged me for several months decided to accept an offer of monthly payment! She would be in court facing bankruptcy!
Posted by KNL-BSW, 10-05-2005, 11:02 AM
My only question is if there was money to refund these customers when no funds came from other sources why was there the need to borrow funds to keep servers up?
Posted by Leeo, 10-05-2005, 11:25 AM
If it takes her 4+ days to update a script then you can see why her support times were so rubbish! Obviously aint got a clue what she's doing.
Posted by melh2o, 10-05-2005, 05:33 PM
I can see that my posts have got something started and may be heading out of control. Maybe I should've kept this private, I just don't know. I do know I have stated the facts as they are. If Bonnie has been on the level all this time she has to be the most unluckiest individual I've met and I apologize for adding to her problems. My main goal was to get the monies I loaned to her back. If I felled to that I intended to run her out of business. Monthly payments are fine with me, I don't want to take the loss. Based on the arrangements she and I made, I will know by the end of the week if she has been forthright with me this time. I'm going to give her the benefit of the doubt. If you don't have your own axe to grind with her I would appreciate you guys not bashing her on my account any longer. I will keep you guys posted on our progress either way. Thanks much, Mel
Posted by AHFBWEB, 10-05-2005, 05:41 PM
Looks like another fib, Appears that a help desk was put in but no forum. Maybe it is the new easy to use user interface, so little clutter it is like it is not even there.
Posted by bonnmac, 10-05-2005, 06:20 PM
Our forums are up. Not sure what the heck you are talking about.
Posted by Leeo, 10-05-2005, 06:21 PM
melh2o First of all don't blame yourself for all the bashing Bonnie is taking on these forums she deserves absolutlely everything she gets with her holyer than though attitude. She seems to blame everything on everybody else and takes no responsiblity for her actions at all. For a supposed christian lady I've never seen anyone come up with more lies and excuses ever. I will respect your wishes and not post regarding her or her farse of a company in this thread which I raised because I knew she would either delete the post you put on her forums or turn the forums off - and guess what I was absolutely right!!!!! But when dealing with her never forget you would not be getting your money back or at least promises of your money back unless this thread or the thread you started on her forums were raised - the only reason she is doing this is guilt! She claims to be a christian lady a lady of god well I'm sure she will be truly judged by a being higher than any of the members of these forums when her days come! Please let us know if she fails to keep to her promises of payment and I promise you if she does'nt I certainly won't stop until she is out of business. I hate seeing people ripped off. P.S. Dave B she's probably banned any of us who have slated her from all the important stuff in case we dare to criticise her!
Posted by bonnmac, 10-05-2005, 06:47 PM
I have only banned one person from my forums in the 3+ years forums have been up. And he was banned because of personal issues (personal relationship) that had nothing to do with CredibleHost. If you can't see the member information area it's because you are not a current CredibleHost client.
Posted by omisty, 10-06-2005, 04:04 AM
Yes, the forums are up once again, but nobody can post to them. I've been through the ups and downs with Bonnie and really don't have time to worry about what has happnened in the past. For the most part, things have been okay. I usually have to bitch to get a ticket taken care of. I currently need to do this again. I am really worried that crediblehost won't be around soon and am looking at other options. In about two years, I've found CH to be fairly reliable but not a great host. I don't know if I should run to the proverbial hills or stick it out. Looking for other hosts is more evil than going to the DMV or looking for a new house. It takes more time than I have.
Posted by stu17, 10-06-2005, 04:10 AM
See: http://chforums.com/showthread.php?t=3718 for why you cant post there any more I am for one is sticking it out with CH
Posted by Leeo, 10-06-2005, 04:33 AM
Then you lack the intelligence you were born with! You must be one sucka for punishment. Your supposed to be staff and you did'nt even know about the "forum update" and you actually posted in this thread to say your starting to get worried.
Posted by omisty, 10-06-2005, 04:51 AM
First you assume he was born with ANY intelligence. Second, you assume he's seen a forum update that wasn't there all day. Those of you waiting and watching, Bonnie is changing the name of her business to Affordable Host. God (whom she is supposedly close to) knows how this will work out for current support tickets.
Posted by Leeo, 10-06-2005, 04:56 AM
Changing names Maybe a ploy to lose all the bad feeling/publicity attached to crediblehost!
Posted by omisty, 10-06-2005, 04:56 AM
I hate to say it, but I really need to look for another host. I have no reason to believe that Bonnie can continue to help me. I don't have much time and I just need to get this done. If you have suggestions, please message me, if there are other CH people interested in going in on a server, I could do that. I need to make sure this situation is resolved.
Posted by Leeo, 10-06-2005, 04:58 AM
I can recommend varhosting.net Absolutlely brilliant support both via live chat and support ticket. The support is almost instant. They did have some problems with server downtime but this now seems to have been resolved. Resellerzoom.com Absolutely brilliant! I have not suffered any downtime since I've been with them.
Posted by swflnetworks, 10-06-2005, 05:01 AM
Can't go wrong with ResellerZoom
Posted by swflnetworks, 10-06-2005, 05:03 AM
Been there, done that, wouldn't recommend them after my experience.
Posted by Leeo, 10-06-2005, 05:13 AM
So they are now not credible but are affordable!
Posted by omisty, 10-06-2005, 05:25 AM
I just don't understand how resellerzoom can offer what they do at those costs. It all sounds nice. Leeo: you've been the most vocal here, what is your background with CH?
Posted by Leeo, 10-06-2005, 05:31 AM
Ex-Client absolutely appalled by their support and false promises!!
Posted by omisty, 10-06-2005, 06:03 AM
Who are you with these days Leeo? I had all my clients that needed C-Panel at CH and now I need to find a new place for them. I will take your suggestions under consideration.
Posted by Leeo, 10-06-2005, 06:15 AM
Well I have an account with resellerzoom.com who have been absolutely brilliant - I have suffered no downtime and have only had to use there support twice and the first time was to transfer some accounts for me. I also have an account with Varhosting.net who have also been very good there support is extremely fast and there is someone on the livechat 24hours aday! They did suffer some problems with downtime a few months back but I have not seen any of this. I'm using one of the powerreseller plans and have'nt had any downtime as of yet. They also tranferred all of my accounts for me for free. Roj the owner is always on these forums and is always very helpful. Lee
Posted by rrdega, 10-06-2005, 07:19 AM
Duck 'n Run... Find a crack to crawl into... Lay low for a while... Let the storm blow over... Drop back 10, and punt... Apply your euphemism of choice, they all apply! Another day, Another story... I wonder... If Mel hadn't come out without the gloves, and bared all in public {as I have not, to date}, would he have received his acknowledgement, and supposed arrangements for paying back the "Loan?" I think not... By the way, Bonnie... Since you ripped me first, I should be paid back first, eh??? Or do I need to contact my attorney, initiate proceedings, and come and blackball you on every public forum I can find? [Spider Food Para, mostly] And now, it appears there are intentions of reforming CredibleHost into AffordableNetServices? Well, let's make sure there are lots of associations for the Search Engines between CredibleHost and AffordableNetServices... The poor ethics, mismanagement, terrible prioritization, lying, and non-existent support that was experienced with CredibleHost can assuredly be expected again with AffordableNetServices! I mean why would they change, when AffordableNetServices is just a reformation of CredibleHost in order to try and ditch a bad reputation? There... I think I've done my bit now to feed the Spiders, to form a relationship between CredibleHost and AffordableNetServices... [/Spider Food Para, mostly]
Posted by AHFBWEB, 10-06-2005, 07:47 AM
according to Bonnie- but yet she has removed all customer testimonials Depends on what you call affordable, can you afford to sit around and worry if she is able to borrow the money to pay her bills this month.
Posted by AHFBWEB, 10-06-2005, 07:54 AM
Dated March 18 and In October... 6 weeks people were promised ALL would be paid, 8 months later only half. These types of "bonnie truths" are neither credible nor affordable.
Posted by rrdega, 10-06-2005, 07:57 AM
I wanted to get that quoted, before it "disappears." For the record... That statement has been crawling around under my skin for a couple of days now. She doesn't even recall ripping me! How's that for adding insult to injury?
Posted by Leeo, 10-06-2005, 08:07 AM
I also noticed this so the only way you can read testimonials is to register on her new forums! But to register on her new forums you need to be a customers Bob If I were you I'd would'nt even bother waiting for her just take her to court to get the money back! How can you forget to owe someone $1000! Maybe $5 but not $1000. She obviously has her financial records upto date ! It'd no wonder her company is insolvent
Posted by rrdega, 10-06-2005, 08:19 AM
I'm such a {explative censored}: [edit]Removed: Nevermind... That was probably a bad idea![/edit] Last edited by rrdega; 10-06-2005 at 08:23 AM.
Posted by Leeo, 10-06-2005, 08:25 AM
Heee Heee I'm sure Bonnie's gonna love you
Posted by bonnmac, 10-06-2005, 09:26 AM
Testimonials are being moved to another page. I'm not changing the name of CredibleHost. It is still CredibleHost, and always will be. The only thing that has changed names, is our forum domain. I'm not ducking anything. However, my forums have always been intended for clients to interact with one another. Not for ex-clients or compietors to come and stomp on us.
Posted by swflnetworks, 10-06-2005, 09:35 AM
Honestly, I do believe, if you kept your word in the first place, (or even not did the deed to begin with), you wouldn't even have to go through the trouble of customers bashing you. There is #1 lesson. NEVER ASK YOUR CLIENTS TO LOAN YOU MONEY. Especially if you cannot pay them back.
Posted by Leeo, 10-06-2005, 09:40 AM
We are not stomping on you! From the way you talk you would think that the criticisms we talk about here are unfounded and that you have done nothing wrong. We are merely pointing out the shorfalls in your management of the company and the system you have in place to support your clients. An educated business person would take these on board and learn from them - not play the wounded animal and accuse everyone of picking on them. We are also warning potential customers that although you once offered a good service that service has taken a turn for the worse and all you currently offer is non-communication, poor support and in some case no support.
Posted by bonnmac, 10-06-2005, 09:49 AM
I don't think anything is unfounded. I have made mistakes, and I own up to them.
Posted by AHFBWEB, 10-06-2005, 10:18 AM
Sorry Bonnie, saying you own up to them and actually owning up to them are two different animals. People that have been following your mistakes view the truth to be that you have made a career of making excuses and shifting blame.
Posted by bonnmac, 10-06-2005, 10:29 AM
The only thing I shift blame to is our financial state over the last year. What paysytems stole from us was a lot of money. The initial $9000.00 they stole, cost us an additional $9000.00 because we had to refund monies in which we never received in the first place. Maybe larger hosting companies can take a loss of $18,000.00 but I cannot. Any other mistakes, or bad calls in judgement I have made I take full responsibility for.
Posted by BitterSweet, 10-06-2005, 12:34 PM
this is getting fun! *getting popcorn* Ain't it interesting that the whole thing has a completely new name "ANS Media Group"..? Why not simply mail all clients and ask them to tell you their user name, and delete all users (or give them no read/post right to clients only areas) who don't get back to you? Nah.. that's just another move to hide Crediblehost mistakes and problems and financial status. Good that somebody copied and pasted the information here before it was deleted. I'm still amazed by the good will of some people, would this have happened to me, my lawyers would have got in touch with this person months ago. And Bonnie, the problems started WAY before Paysystems. Crediblehost started to go downhill in May-June 2004 that I can recall. Including some weird happenings with some servers, and lies lies lies. How many (ex-)customers have opened a ticket, waited and waited for an answer, posted on the forum "What's up with my ticket?" and got the typical reply "I replied to that ticket days ago!! you didn't receive my answer??" And the "I've had problems to go online for 2 weeks" or "my email account is not working" - or the best, in June this year, no-one had heard from Bonnie for a month+ and she came back telling she had had no internet all that time, and voilá! at the same time she had been posting DAILY on this pay per click company forum she started. I think you will have to change A LOT to gain all credibility back, IF. When I left CH I was hoping to go back one day, but now I tell myself "Thank god I left on time". Too many lies, too many false promises. Sorry Bonnie, but this is the way I - and many others - see it. I'm with Idologic.com now and I'm extremely happy with them. The guys over there are nice, professional, willing to help, fast solving problems (sometimes I think I'm dreaming when I get a reply to a ticket in 5 minutes - tickets I open are mostly to ask about features in the servers!), servers are stable (what's downtime???), they post on their forums or here as soon as there's some network problem/downtime, they tell you on time when there's an upgrade to come.. It's simply heaven!
Posted by BigBison, 10-06-2005, 12:54 PM
Other small hosting companies could survive a $9,000 fiasco quite easily. Such a problem would certainly leave a paper trail which would provide documentary evidence to one's insurer. Wouldn't just about any standard coverage apply to this situation? Running a business in a volatile industry like webhosting without the safety net of standard business protection, is a disservice to one's customers, IMO.
Posted by KNL-BSW, 10-06-2005, 01:02 PM
I highly doubt an insurance company would cover the loss related to PayPal and Paysystems unless it was reported to the Police and Theft/Fraud charges filed against them. For Paysystems this would probably be fairly easy, but for PayPal it wouldn't.
Posted by bonnmac, 10-06-2005, 01:10 PM
Unfortunately at that time I did not have insurance to cover the losses, and I'm not sure that an insurrer would cover theft from something like that. We are persuing PaySystems over the matter, but I cannot post information concerning that due to legalities. AnsMediaGroup, was the name I was using for my other sites. I've just now combined CredibleHost into it. Since others want to combine all my sites into one, that's exactly what I'm doing. With only having one forum, it will be easier for me to be there more often. The old forums are staying intact, so whoever wants to read them can. Since there are 887+ members on old forums, I did not want to take the time to check each and every one of them to see if they were a CredibleHost client. Since CH has 577 clients, that would be 310 members who are not clients, who would have to be manually edited. Instead I have created one forum for CredibleHost and my other sites, and members are manually approved and placed in their appropriate member group. CH grew way to fast and I wasn't prepared for it. However, I try and learn from my mistakes. Maybe I'm not the fastest learner, but I do learn. I've never hidden CH's financial state. However, I do not believe in bringing personal loans into a public realm. Hence the word personal. There were 2 other personal loans made to CH around this same time as Mel & Bob, and both of those were paid back. But since they were personal these 2 people have not posted in this thread. There are currently 5 open tickets concerning refunds due to ex-clients for paysystems overcharging them, as I have stated on our (old) forums. As refunds are made the ticket is closed. Other then those 5, there are no tickets from ex-clients. I've never lied about anything. I might make business mistakes, I might forget things sometimes, but I do not lie. I have lost internet several times since last December, due to refunding clients and not paying my bills. I lost my phone because of refunding clients, and not paying my bill. I have lost electricity because of refunding clients and not paying my bill. This is not others problems, it's mine, but I didn't ask PaySystems to steal my money. The server issues you talked about were Nocster (when they had their 10 day outage) we lost 46 dedicated server clients which also cost us $1000's of dollars in refunds. Which we never saw a dime from Nocster. I'm fairly particular there is a 100+ page thread here on wht concerning that outage. Another issue was when compaddy didn't pay for their servers, and we were leasing one from them. We had to pay the dc to get turned back on when we had already payed compaddy. This took several days to resolve. That same dc then decided to move locations, causing another several days of downtime. After that was settled, we lost our hdd in that certain server, which the dc did replace quickly. All of these issues have been posted on our (old) forums, and never lied about. When the paysytems mess hit, I borrowed money to pay EV1, but I wasn't able to recover from that. I had to give up all my servers there (14 of them) which caused some downtime because of moving 14 servers worth of clients. We did fairly well in this, but there were some problems. I'd like to see another small hosting company move 10,000 domains in 3 days without any problems. I'm glad you found a hosting company which suits your needs. I have heard nothing but good things about Idologic. Last edited by bonnmac; 10-06-2005 at 01:14 PM.
Posted by Leeo, 10-06-2005, 01:44 PM
Wowww Bonnie you have had a lot of bad luck
Posted by AHFBWEB, 10-06-2005, 01:51 PM
So when are you putting the testimonials back up? what about at this time?
Posted by BigBison, 10-06-2005, 01:52 PM
Doubt it all you want, but if you've never had business insurance maybe you should look into what it covers, first. It doesn't really matter how you lose money, if it's beyond your control. That's the whole point. If one's customers can prove they've paid $(x),000 that one can prove they've never deposited in their bank, then one can file a claim. Coverage for lost revenue is what business insurance is. If one has the proper coverage, and keeps proper books, one's insurance can even cover the lost future revenues from customers who leave because of the fiasco. Don't knock it unless you've tried it, OK? Or speculate that Bonnie's apparent lack of coverage is irrelevant because it "probably" wouldn't have covered this problem. Unless you actually have a policy, you simply can't know can you?
Posted by KNL-BSW, 10-06-2005, 01:56 PM
Actually I do have business insurance. Unfortunately mine specifical states that it covers loss from theft (report has to be filed) and covers me in the case of damages to clients, real or false, that a client comes after the company. Basically if a theft occurs and I file a police report I'm covered. If a client claims damages against me, real or not, the insurance will cover attorney fees, etc.. and damages if ordered up to the limit of the policy. But that is all it covers.
Posted by BigBison, 10-06-2005, 02:01 PM
Why wouldn't you file a police report if someone has stolen thousands of dollars from you? Even if no arrests or convictions can be obtained, at least it does show the insurance company you've made an effort at recovery before filing a claim, which is a sensible requirement. I don't see how it's a showstopper on filing a claim. I'm glad to see you're sensible enough to have a policy. But that's exactly my point -- only those with policies can look at this situation, read their own policy and speculate as to whether it would be covered or not. Mine certainly covers it, and yes of course it requires a prerequisite police report and other documentary evidence to exist first.
Posted by KNL-BSW, 10-06-2005, 02:03 PM
I would, and as I stated she could file a police report regarding paysystems, just probably not on the paypal one as they were operating legaly to hold the funds and paypal, even though they freeze and hold funds, does release them per there agreements. Paysystems violated there own agreement though which means she is within legal rights to file a police report as I stated.
Posted by BigBison, 10-06-2005, 02:06 PM
Well, whatever the PayPal issue was, it's (IMHO) irresponsible for a business to carry a large enough balance in a non-bank, especially with PP's policies being what they are, particularly if having that money frozen wouldn't be covered on the good ol' insurance policy, to be affected by such action.
Posted by bonnmac, 10-06-2005, 06:24 PM
There was no PayPal issue, not sure where someone got that idea. There are legal proceedings against PaySystems, but we most likely won't see anything come of that for another year or so.
Posted by AHFBWEB, 10-07-2005, 07:27 AM
quote: -------------------------------------------------------------------------------- The old forums are staying intact, -------------------------------------------------------------------------------- So when are you putting the testimonials back up? quote: -------------------------------------------------------------------------------- at that time I did not have insurance to cover the losses -------------------------------------------------------------------------------- what about at this time?
Posted by Leeo, 10-07-2005, 08:50 AM
Surprise, surprise it looks like Bonnie's forgotten about restoreing the testimonials! Mind you she did forget about owing someone $1000 - it's easily done!
Posted by Aussie Bob, 10-07-2005, 09:20 AM
Just curious as to why you had to refund the $9,000.00 back to your clients? They paid Paysystems, Paysystems didn't pay you. There's no cause for a refund back to your clients. Many hosts were caught short, when Paysystems stole their money, but none of those hosts (to my knowledge) had to refund all the monies that were held by Paysystems, back to their clients. That makes no sense at all.
Posted by AHFBWEB, 10-07-2005, 09:30 AM
I caught that too Bob. I was giving her the benefit of the doubt and assuming it was myself that was missing something. Dave
Posted by rrdega, 10-07-2005, 09:33 AM
What does make sense is that she may have lost revenue at that point, which was the same time she was having to cough up $3,700 to refund the fraudulent charges made to Mel's Credit Card... And... I'd sure like to hear how one can go without realizing charges are being made to an "incorrect card" after having to beg, borrow, and steal the money to pay server bills for the last six months! And anyway, why/how was there $9,000 on the books with Paysystems in the first place, when so strapped for cash?!?
Posted by bonnmac, 10-07-2005, 09:54 AM
The reason I refunded clients was because they were doing business with me not paysystems. Yes, they payed us through paysystems, however their cards were supposed to be charged 1x per month, and paysystems charged their cards in upwards of 5x for some clients in one month. Some clients did perform chargebacks, and did get their money back through paysystems or their banks, but most could not. Maybe I'm stupid for refunding clients, but I felt it was the appropriate & honest thing to do, since clients entered an agreement with me, and my choice of a processor burnt them. Paysystems was supposed to pay us every 2 weeks, which they were not doing. So it wasn't a matter of having so much money tied up in a processor. They were not depositiing the funds into our bank account. I contacted them several times, and did receive emails stating that things would be fixed. At this time we were processing a couple thousand per week. We closed our account with paysystems in November 2004, but they continued to charge our clients CC's until January 2005 I had changed the CC on file with the DC, and no I wasn't aware that they were still charging Mel's card, until Mel made me aware. Heck Mel didn't even know they were charging his card until it was charged 3 times. My CC payments are taken directly from my bank account, and sadly I did not notice anything unusual. I didn't have to refund Mel's CC. The datacenter refunded his card, and charged the appropriate CC the same day.
Posted by Leeo, 10-07-2005, 09:54 AM
Just a thought Bob but has she actually made an arrangement to pay you back your money? We know she approached Mel! Or are we gonna have to start a whole new thread in a couple of months time. maybe a website www.uncrediblehost.com
Posted by bonnmac, 10-07-2005, 10:03 AM
No, I have not contacted Bob.
Posted by Leeo, 10-07-2005, 10:21 AM
Why? Is Mel more important that Bob? Bob you must be getting a complex!
Posted by bonnmac, 10-07-2005, 10:48 AM
No Mel is not more important then Bob if anything Bob is more important, since I've known him longer and considered him a friend, however it really isn't any of your business Leeo. It's between Bob and I. In fact Leeo, none of this is any of your business. It's the business of Myself and the 2 parties involved. But since you seem so bent on following me all over the internet and posting your rants concerning other peoples business, without even telling me what domain we hosted of yours (even after I asked you on my old forums) so I would know what issue you might have with me. I'm not so sure we ever hosted you. I'll inform you that I will be calling Bob this weekend.
Posted by Leeo, 10-07-2005, 11:02 AM
What has what domain I hosted with you goto do with me posting on this forum? Or in fact any other forum - I am allowed my opinion even if you don't like it. If it were'nt for my actions in copying the post from the crediblehost forums to these forums in order to put them in a public domain where you could'nt delete or conveniently "upgrade you forums" then people would'nt know what you and your supposed company get upto. Ohhhh and what about Dave B question when are your restoring testimonials?
Posted by rrdega, 10-07-2005, 11:15 AM
If contact actually does occur, please make it via eMail. You have the address... Better yet, just send the $1,000 plus a couple hundred in interest {since, as I made you fully aware, I loaned this from a personal credit-card, and have been lucky to be able to keep up minimum payments, and still pay my mortgage!} thru Paypal...
Posted by net, 10-07-2005, 11:23 AM
Leeo, Please send your domain hosted with crediblehost.com to our helpdesk if you don't want to post it here. Include the url of this thread also.
Posted by bonnmac, 10-07-2005, 11:38 AM
Yes, your entitled to your opinion, however stalking could be considered illegal. Unless I owe you money then none of this is any of your business. And as far as I'm concerned I don't owe you any money, since you won't tell me what domain we hosted for you. Forums were upgraded, and Mel's post is intact in a private area since it was and is a private personal matter. I have made mistakes, and I try to correct them, even if it takes me a long time, but at least I go by the same name every where, and don't hide behind many different names like yourself. If Dave_B is interested in something then I'm sure he is quite cabable of posting and asking me for an update. Bob, I will contact you via e-mail as you requested. Last edited by bonnmac; 10-07-2005 at 11:48 AM.
Posted by BitterSweet, 10-07-2005, 12:06 PM
Maybe I see it a different way, but while talking about private loans isn't really our business, it is important to make people aware of what they might find if they sign up an account with Crediblehost (or current customers who are doubting whether to leave or not. When I needed to leave CH and looked for another host, I remember reading about hosts not paying refunds back, not replying to tickets, bla bla bla - that other customers had posted to warn other users/possible customers. I thought this was one of the reasons why people were coming over here? I personally would never ever think of making business with a company with such record, actually I deleted some off my list (one year ago, about) because of such financial/organisational problems I read about them... Besides, nobody complained when Crediblehost got only good reviews or? Actually, those positive comments made me decide for CH somewhen in 2003.
Posted by bonnmac, 10-07-2005, 12:18 PM
I do believe that posting concerning refunds, support issues not being addressed etc is important for potentially new and current clients to read about, and I have no problem with people posting negative things about CH. That is not my issue with Leeo. I still believe that private loans are noones concern but the relative parties. While I would still think it was noones business but mine, Mel's & Bobs, had one of them posted the initial post here on wht, I would not be happy, but I would understand, as it's their right to bring something like this out in public view since it involves them. I do not owe Leeo anything, so it is not up to him to go posting at all the forums he can find concerning this issue.
Posted by ldcdc, 10-07-2005, 01:57 PM
True, as far as we can see you don't owe Leeo anything. But it's a real wonder how only public threads (here and on your forum) convinced you to take things seriously regarding what you owe to Mel. And if Leeo would not have specifically mentioned (again) that you must take care of Bob as well, you would (apparently) have kept on postponing that. Maybe you should quit postponing things Bonnie, at least for a while, and bring everything up to date. It is no wonder to those who have followed the CH saga that it is often things that you don't do that lead to this kind of threads. Don't reply, don't provide support, don't pay, don't pay back, don't insure, don't plan, don't hire. Heck, for a while you didn't even exist as far as your customers were concerned. If you don't see it, I (and apparently many more) do. You need to change. You care about your customers? Is your financial situation that impedes you from doing more than what you're currently doing? Then sell all or a part of CH, get the business back to floating point, and start growing a new CH from a solid ground. I wonder though, who would trust you with their money after all this?
Posted by bonnmac, 10-07-2005, 02:24 PM
I was communicating to Mel via pm's on my forums, which is why I kept moving his public posts to a private area. It's not really a matter of postponing. It's that up until September CH was not making a profit. It was breaking even. I was not even accepting new clients because I was trying to make things the way they should be. In September I opened the doors for new clients, and we are now making a profit once again, which is aiding in continuing with refunds, and loan paybacks. I do reply when people follow my contact details. I do provide support when tickets are submitted. I admit support times have not been the greatest (but is very slowly getting back to where it should have always been). I do hire, we have 5 support techs, however only 2 have root access, and I will not give root access to anymore then that. I do have insurance now. No I didn't think it was neccessary at the time, as we provide intangible goods and I wasn't aware that insurers would cover us. I now know differently, however our insurance would not have covered the losses from PaySystems. I do care about my clients, or I wouldn't still be here. I would have tossed in the towel 10 months ago. I agree that change is quite necessary and have been trying to get back to a decent company. I will not sell out. I will continue to try to bring things back until the last client leaves. In spite of this thread we have gained 3 new clients since yesterday. While some clients may have thought I was nowhere to be found, that is simply not true either. While I may not be on my forums everyday, I am in the background working on servers, checking and answering tickets on the helpdesk and doing various other things related to CH. As to Bob. Yes I admit forgetting about him is/was wrong. I simply don't have a reason for that. He helped me out as a friend, and I neglected him. Noone knows how I feel about that, but me. And most don't/wouldn't care anyway. But Bob hasn't contacted me in months either. Not that it is his fault that I haven't paid him, because it's not his fault it is mine, but he could have contacted me about it. It is not up to Leeo to contact me, unless he has an issue with me.
Posted by BitterSweet, 10-07-2005, 05:06 PM
Agree, actually when I look back at it I only can think of (bad) excuses (oh the email is not working) and the postponing. "I will set up the status page next weekend" - yes, right! That's the false promises I talked about. The "I will do it" and then nothing. It has happened with everything, with tickets that were waiting there for weeks, with problems in servers, the offer for the Working day which was supposed to end Sept 2004 was on your site until at least June 2005!! People kept on telling you to remove the banner "yes I will" but what? Nothing for months. Whenever something went wrong you came with one of your big posts of yours, with lots of promises of changes for the future and what? none of those used to happen. It might be lack of organisation, that you simply got involved in too many business and have no time, whatever, but the way it has gone the past year (at least) is simply not the way a _credible_ host should work. As I said, it started to go downhill before the so-called Paysystems fraud. I'd start doing things step by step and right from today on, not the "I will next week", "I will tomorrow"
Posted by bonnmac, 10-07-2005, 05:13 PM
Point taken.
Posted by Leeo, 10-07-2005, 05:18 PM
Well Bonnie It may be none of my business as you say but in part I have helped 1. To get Mels his money back or at least promises of his money back 2. Bob his money back or at least you promising to contact him to arrange to ge his money back. 3. The testimonials are back on your site thanks to Dave B and me for bringing it up on posts here. If I have to keep posting here in order for you to get off your backside and run your company like your customers deserve then I will do - what ever threats you make about me illegally stalking you on different forums. If you think I'm doing something illegal then report me to the appropriate authorities And for the benefit of people reading this I have posted on these forums, crediblehost forums and getpaidforum.com so I'm not really posting on every forums am I. Just the one's that might make you stop ignoring people your've made promises too.
Posted by rrdega, 10-07-2005, 05:21 PM
And, I for one {who has trouble maintaining civility in this matter}, am not complaining for your involvement, and persistence, Leeo...
Posted by AHFBWEB, 10-07-2005, 05:28 PM
well I asked twice, leeo was right to the point when asking(but that was not good enough either) I dont like the game but I will play along and c&p for the 3rd time You finally answered about the insurance, I am sure people will use thier best judgement and decide if you are telling thr truth in thopse regards. Now, what about the testimonials? I recall seeing a post that stated you said that you were without internet for 2 or 3 months, the person that made the post also stated that the enitre time you were posting on your other website. Care to fill us in? D
Posted by AHFBWEB, 10-07-2005, 05:37 PM
Thanks leeo, it shows that she read my question,we know she read it when you posted it and still chose to ignore it. Personally I would not believe a word she said about the insurance. Bonnie, how many testimonials have you removed (ever)?
Posted by Leeo, 10-07-2005, 05:40 PM
Bonnie Maybe you should take a long hard look at your about us page! Not sure whether you've copied this from somewhere but it would be good for you to know what your company is about. I quote "We believe in treating people the way that we would like to be treated" Then I assume you want us to treat you as you treat you customers? "CredibleHost is one of the few companies that still believes that the customer is important" Yeah OK! "CredibleHost is an innovative company which strives to make customer support one of it's number one priorities" Heee Heee! "We run our business based on moral integrity and fair and honest principles" Your funny! Stop it my stomach hurting from laughing! Bonnie when will you ever take criticsm? There is 8 pages of customers/past customers telling you what is wrong with your company! And your not listening your just giving us excuses and blaming everyone else. Have you ever heard the saying "the customer is always right?" You need to get some paid support in place who no what they are doing! I will throw the gaunlet down now I am willing to help you with advise and constructive criticsm of what your doing for free. I understand crediblehost is your baby and you don't want to give control away but you have to! What happens if you start hosting 30,000 domains? Are you gonna handle all the support for them? I know you have given root access to 2 other people but I think Linda was one of them who is hardly around! YOU NEED HELP! Last edited by Leeo; 10-07-2005 at 05:48 PM.
Posted by Leeo, 10-07-2005, 05:51 PM
PS you did mention on your forums that you were looking at outsourcing support and you would have made a decision by the middle of last week! Any news?
Posted by bonnmac, 10-07-2005, 06:11 PM
Leeo, Yes there is news concerning outsourcing support, and any client or potential client who would like the information may contact us and ask for it. It will also be posted on our forums when the company selected begins working for us. Don't pat yourself on the back so much Leeo, you had nothing to do with me contacting Mel, as we were already communicating via pm's on my forums. You can pat yourself on the back a little bit concerning Bob, since I truely had forgotten about him, as aweful as that is. Bob could have contacted me also. He had his sites on my server until recently, so he knew how to contact me, even if he was angry (with every right to be so) Dave_B, I have never removed any testimonials.
Posted by Leeo, 10-07-2005, 06:21 PM
Bonnie, Bonnie Trust me I aint patting myself on the back! Believe it or not my life consists of a lot more that sitting in front of my PC waiting for a response from you! I am infact a an IT professional (look up the meaning - you should because I'm sure you don't know what one is) and run IT systems for a large financial services company in the UK! I unlike you believe in treating my customers fairly and as I want to be treated. Why should Bob be contacting you - he did you the favour and lent you the money! Why should he have to go through the embaressment of asking a "friend" to pay him back the money he lent you for 3 weeks! You should be thorougly ashamed of yourself I really don' t think I could sleep at night knowing I had done what you had done to a friend!
Posted by AHFBWEB, 10-07-2005, 06:31 PM
That is odd Internet Archive shows you had 33 testimonials in sept of 2004 - There are 7 since that date that have not been removed but only a total of 37. This would make one think that 3 pre-sept 2004 tetstimonails have been removed and one can only wonder how many have been removed since that time.
Posted by Leeo, 10-07-2005, 06:35 PM
It does seem that the testimonials section has got a little thinner! Bonnie who are your support team? I know there is You Linda (never around) Stu (always sides with you and says your doing your best - probably biased due to his free account) Akoss (to be fair pretty helpful) Thats 4 1 who is never around Linda (and it 1 of 2 with root access) You (with occasional bad internet access) Stu (can't do anything but notify you something is wrong) Last edited by Leeo; 10-07-2005 at 06:43 PM.
Posted by Leeo, 10-07-2005, 06:45 PM
Thanks Bob It's means a lot as I am now being accused of stalking her! The things you have to do to get a debtor to notice you! You can rest assured I'll never forget about Bob! And I don't mean the Bill Murray Film - what about Bob Last edited by Leeo; 10-07-2005 at 06:50 PM.
Posted by bonnmac, 10-07-2005, 07:48 PM
Seems you don't know everything like you think you do. Me (should be around more on forums, but I am working on servers and tickets close to 16 hours a day) Linda (is around answering tickets and handling various server needs) Maish (is around answering tickets) Greg (is around answering tickets) Jim (is around answering tickets) Terri (our billing manager - does not answer support tickets) Akoss (is not a staff member, he is only a mod on the forums) Stu (is not a staff member, he is only a mod on the forums - he occassionally answers a ticket which he can handle) As I've already said. I have never removed any testimonials. We didn't take new clients from December 2004 until September 2005 and we've had many problems in between that time. Do you really think people are going to post testimonials? Do you even know what testimonial means? Maybe you need a dictionary? So if your looking for negative posts on my forums, you wouldn't find them in the testimonial section now would you? Last edited by bonnmac; 10-07-2005 at 07:53 PM.
Posted by JasonSpatola, 10-07-2005, 08:22 PM
I mean no offense to anyone, but this thread is starting to outlive its usefulness. This thread is a big red flag for potential customers, and it's gotten Bonnie to come out of the shadows. On the other hand: Bonnie's forums have been improved and back online for two days. More importantly, she's claimed that she's going to pay back those she owes. Give her a couple weeks to back up (or fail to back up) those words, rather than diverting your (and her) focus to relatively moot issues like the amount of testimonials on her site. It seriously doesn't add any impact to your argument.
Posted by AHFBWEB, 10-07-2005, 08:40 PM
As I said, I am not happy with your games but if you force me to play them I have no problem with it. So why could you not be honest from the beginning and admit you remove negative testimonials (posts, bashes, whatever it is that you call them). This game you played with this can only lead one to question how you play games in other asppects of your business. An example would be when you said you now have insurance. For clarification we were not talking about dental, medical or auto. I can only assume that you have no business insurance as you had implied.
Posted by bonnmac, 10-07-2005, 08:50 PM
As I've already said. I have removed 0 threads from the testimonial section of my forums. I do now have business insurance, however had I had this policy back in December it would not have covered our paysystems losses. Last edited by bonnmac; 10-07-2005 at 08:54 PM.
Posted by AHFBWEB, 10-07-2005, 08:54 PM
bte bonnie, you need to read your own definition of testimonial not a statement in support of you, but a statement in support of the truth. Yes bonnie the truth, even if the truth is that crediblehost sucked. I am not saying you sucked I am not a customer, looks like a few did though.
Posted by AHFBWEB, 10-07-2005, 09:03 PM
Bonnie, I do not think you understand what I am telling you. all one has to do is look at http://chforums.com/forum.php it says 37 posts, now look at the snapsot at http://web.archive.org/web/200411150....com/forum.php where it says 09-10-2004 there were 33 threads at that time. simple math would say that there would have only been 4 posts since sept of 2004, agree? there have been 7 that are still there and not removed, so there MUST have been 3 removed from the original 33 and god knows how many you deleted when the crap hit the fan. I am happy that you maintain your stance, it leaves less wiggle room once you see what is in the public and can be verified. Last edited by AHFBWEB; 10-07-2005 at 09:10 PM.
Posted by stu17, 10-07-2005, 09:37 PM
I did not what to get involved with this thread & I was just letting Bonnie deal with it but since you have posted my name, I will make a comment or two: Thats some what untrue; the reason why I say that Bonnie is doing her best is because I normally know that she is TRYING to do something the best she can. Also I could say any thing about CH if I wanted to, but because I know/understand what happing with Bonnie Company I dont & I give her the respect & trust. & I have spoke up about a few things, but normally I have done that in private. There is a Lot I can do (ok, it might not be as much as the rest of the support team can do), but I can help & get need info off people so Bonnie etc can fix the issues quicker & like what Bonnie said I am not a staff member, I am only a mod on the forums & I will try & answer any ticket that I think I can help with or help the best I can then let Bonnie etc take over.
Posted by bonnmac, 10-08-2005, 01:28 AM
You know I have better things to do with my time then sit here with people who aren't even clients, and have never been clients but just want to try and get my goat. Yes I have removed posts, but they were not testimonials (good or bad) We had a spammer on the forums sometime last year, I don't remember exactly what month, but they were posting several viagra posts in all public sections of our forums, and yes of course I removed those posts, but I suppose in your eyes I should have left them there. If a current client needs me for something, they can put in a support ticket or post on our forums. If an ex-client is awaiting a refund then I already have their information, and they'll get their refund. If I owe someone money for a personal loan, that is between myself and them, and I won't discuss it any further on these forums, because it's noones business but mine and the involved parties. But I'm not going to waste my time here any further with 2 people who have never been clients, and just want stir up trouble because they think they know everything. I have much better things to do with my time (like take care of 577 clients)
Posted by AHFBWEB, 10-08-2005, 04:23 AM
I have never removed any testimonials" "As I've already said. I have never removed any testimonials" "As I've already said. I have removed 0 threads from the testimonial section of my forums" "Yes I have removed posts, but they were not testimonials (good or bad) " "but I suppose in your eyes I should have left them there" Bonnie, c'mon you do not really believe that. In my eyes you shouild have told the truth the first, second or third time. Actually you should have told the truth the fourth time but it is still only half true.
Posted by The3bl, 10-08-2005, 04:51 AM
I think this thread has run it's course for now and is going around in circles. If the people involved (customers or people owed money) have new information to post they can PM a mod or start another thread.