Gazzin Is Suffering!

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Posted by badprogrammer, 10-05-2005, 12:17 PM
Gazzin is really suffering! Their servers are ever down! Seriously! Its so frustrating especially when you have many illitirate clients that just keep bugging you! Then you go for support at the live chat and they are either "not available" or some guy just lets you talk to yourself! Its too bad I had already paid for a long period of time otherwise I would be moving straight away. Planning on coming to Gazzin? I would Rather you held on until they sort out their server issues!
Posted by layer0, 10-05-2005, 12:52 PM
See if they will refund you for the money you already paid in advance if you cancel.
Posted by layer0, 10-05-2005, 01:08 PM
Sorry I can't edit my post above but check this thread: http://www.webhostingtalk.com/showth...hreadid=449702 Are you on the mustang server?
Posted by Plexi_Hosting, 10-05-2005, 01:26 PM
Sorry to hear about your bad experience. Perhaps they will reply here, as they tend to do. I had needed some space a while back to test something (obviously outside my own hosting) and found that I wasn't getting great speed from a west coast server of theirs and there was some downtime but not as bad as people seem to be reporting more recently. However, you might want to rethink the statement due to a couple of things: 1. You misspelled 'illiterate' 2. Disparaging your clients this way and saying they are 'bugging you' when you are quite possibly making more money from them overall than you pay for your bargain-basement reseller account is not a great way to keep them
Posted by ByteMaster, 10-05-2005, 03:00 PM
Have you tried submitting to thier support email? Do they have a phone number? Plexi - good points.
Posted by ScottJ, 10-05-2005, 04:55 PM
I see a lot of people are having issues with them.
Posted by Profuse-Will, 10-07-2005, 07:35 PM
Hi, There was a HUGE issue several days ago. I have not been within these forums to deliver our side of the story. Therefore, I will explain what had happen. Around 11pm PST Monday night ns3 went down. We notified the datacenter where the secondary name server was placed. We left phone message, emails, tickets. After 8 hours of outage with no response to our issue we begin shifting to our backup plan where we had our nameserver ready. We shifted the zone to the new nameserver, updated the ip and updated the clients. Although it was a relatively easy task we had almost 500 tickets coming in daily to get assistance. The datacenter we picked for secondary nameserver had a great valuable reputation. However, 2 years later this company has been sold which basically caused support to become zero to nothing. Regardless we had resolved this issue within 6 hours. We thank all those who understood the issue and had read our update via email rather than posting. I am not alway availible to post during such occurances but one of our admins will usually do an update.
Posted by domainscabin, 10-09-2005, 08:18 AM
Good to hear it is resolve. Don't really want to hear a reputable company failing..
Posted by premium20, 10-09-2005, 11:04 AM
You mean a total outage of 14 hours?