Does hostgator offer end user /support and overselling enabled

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Posted by AnmolTech, 12-02-2005, 01:09 PM
anyone know if hostgator has 1) end user support?(so that my clients technical questions can be answered by them directly 24x7)? I have seen hostgator plan but they do not use the word "end" user. 2) overselling enabled" --- dont see that on host gator website. I am right now leaning more towards "reseller zoom" rather than "hostgator". Any clarification on the above 2 questions is greatly appreciated Thanks Last edited by AnmolTech; 12-02-2005 at 01:16 PM.
Posted by AnmolTech, 12-02-2005, 01:24 PM
I decide to have a "live chat with them and they said they do Not offer 'end user support" and also they do not offer 'overselling'. I guess the 'end user support' really helps for a new reseller . pl feel free to comment thanks
Posted by IGobyTerry, 12-02-2005, 01:39 PM
End user support isn't something that I really recommend a reseller use. One of the key selling points of a small hosting business, is that personalized service. If you go with a quality reseller, such as HostGator, while they may not offer end user support, what you are going to get is a quality hosting experience, which is another key of a good hosting company. I think it's more important to find a quality reseller, and then do support yourself. While it may cause you do a little more work in the short run, you'll likely end up with a much more successful business in the long run. Think about it ...
Posted by AnmolTech, 12-02-2005, 02:13 PM
but is it not difficult for someone who is working at his job and just doing this reseller business for fun/partime to be able to offer 'customer support" 24x7??? Also I am intrested in knowing what type of 'technical'questions from my customers can i expect and if i would be able to answer them. I am tech savvy although not a programmer etc. thanks
Posted by ldcdc, 12-02-2005, 08:25 PM
A single human being cannot provide true 24/7 support. "Traditionally" there are some solutions to be able to provide it: outsource support, join forces with 2-3 other resellers and work in shifts, supporting each others' customers, get end user support from the reseller hosting account provider. Out of these, I would go for the latter because the host will actually have true access to the server and is likely to be an overall better setup. Whether the reseller ofers 24/7 support or not, one good reason to get end user support would be that, in the end, it is better for the end user's problem to be handled as soon as possible rather than for the ticket/email to wait for the reseller to wake up from his daily sleep. Then again, markets that resellers should be going for are not necessarily expecting 24/7 support. As such, it doesn't have to be offered, nor provided.