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Big problems with ResellerZoom - [Merged]

Posted by ConsultClifford, 10-24-2005, 09:25 AM
Hi i have a reseller account with RZ for about 3 months now- things were grand until two weeks ago 1)they suspended one of my important clients account without ever telling me they then told me i needed to upgrade my account from B-1 so i did - to A-1. 2)they told me to my B-1 account would be replaced... it was not - they kept billing 3)they told me that they would change over all my sites /databases /files to my new account - they did not ! therefore when i changed over my nameservers none of the sites were available 4)then when i requested that they DO WHAT they SAID THEY WOULD... ie transfer over my files/sites from my old account they came back to me saying they had no backup!!!! WHAT NO BACKUP.... it should not even be an issue of a backup - they should have transfered over the sites LIKE THEY SAID. i've been with about 5/6 hosts in my time and this really IS THE WORST - most incompetent management of such a simple task.
Posted by Lubby, 10-24-2005, 09:36 AM
Did you have your own backups? It is very very important for resellers to keep there own backups. This happens far to often that users lose the data and have no backups. I would guess that 99% of hosts have it in there TOS that users are responsible for there own backups. I am sorry to hear about the troubles you did have though and hope you can recover data, clients, etc.
Posted by ioZoom, 10-24-2005, 04:28 PM
Hello, Please send me your account details to kiet[at]hostingzoom.com and I will look into this.
Posted by wbengal, 10-24-2005, 05:18 PM
Good luck with ResellerZoom - you will need it!
Posted by ffl007, 10-25-2005, 12:27 AM
They advertise daily backups with all plans. Something stinks...
Posted by WireNine, 10-25-2005, 02:40 AM
Seems like a misunderstanding between the two parties, I hope you get your issue resolved with RZ, contact the representative that posted above. I am sure they will take care of the matter Best of luck!
Posted by ConsultClifford, 10-25-2005, 03:27 AM
I went to check the ticket this morning (that has way too many entries at this stage with unanswered questions) ..... and guess what ... it is set as resolved ?? WHAT resolved... without them answering the questions that they said they were going to answer thier last entry said yes we have restored to a previous backup..... its from 3 MONTHS AGO!!! ... go figure
Posted by johny_gjx, 10-25-2005, 03:00 PM
ffl007, They do daily backups on all plans, I\'ve been on budget plans and advanced plans and I\'ve several times asked for daily backups to be restored and Tech does this all the time.
Posted by ioZoom, 10-25-2005, 11:33 PM
I've explained why we don't have a recent backup and that was due to you cancelling your Budget plan and we terminated your account on the server. There are no daily or weekly backup available for your domain(s). I just checked that ticket again and we restored whatever you had left and resolved the ticket since it was restored. If you have furthur issues please reopen that ticket and we'll help you furthur.
Posted by ConsultClifford, 10-26-2005, 03:13 AM
lets just keep things straight here 1)when i was requested to UPGRADE i asked if everything would be transfered seamlessly... hmmmm 2)the word 'upgrade' suggests that something would be transfered from one state to another...hmmmm 3)When i filled out your form for the upgrade i specified that it was to replace an exisiting plan (which it did not - you kindly kept billing me for that) and my sites were to be transfered over (which they were not)
Posted by Shaw Networks, 10-28-2005, 09:52 PM
When ResellerZoom advertises that they make their own daily backups and promises to transfer his files over to his new account, then the client definitely should not have to keep their own backups.
Posted by ldcdc, 10-28-2005, 10:25 PM
Philosophically speaking that may be true, but if we're talking about real life, IMO there's no excuse for not making a backup of your own. (and ironically this very thread proves that real life is full of surprises)
Posted by ioZoom, 10-28-2005, 10:56 PM
That is why we don't have a daily backup.
Posted by ioZoom, 10-28-2005, 11:05 PM
I hope this was resolved to your satisfaction but let me just give a response to this post without getting into personal detail. Normal procedures are when a client purchases another plan, they must request a transfer to the new server. We never got a transfer request and thus never transferred the accounts. The account was submitted for cancellation and we terminated the account from the server. This was before the accounts were ever transferred and one can easily see this by logging into the control panel and seeing no accounts there. However I felt there was miscommunication on both ends and as a result compensated you accordingly.
Posted by ldcdc, 10-28-2005, 11:06 PM
The OP says he asked for an upgrade. Apparently what happened was that the account was terminated. Maybe having the exact wording of the upgrade/cancelling request would clear things up for us (the public).
Posted by ioZoom, 10-29-2005, 12:25 AM
One of our techs told him we can transfer his accounts from a budget to advanced server. He purchases an advanced plan and never requested a transfer or even updated the original ticket so we were never informed to transfer. He submitted cancellation on the budget plan without ever logging into his new account to check to see if there were any accounts there. Customer service terminated his account from the budget server due to the cancellation request. That's basically the timeline.
Posted by ConsultClifford, 10-29-2005, 04:51 AM
As i said before when i purchased the Advanced plan you have a comments box (obviously for important information relating to the purchase - which was obviously ignored) In this box i INFORMED you that it was an UPGRADE... but you obviously ignored this and did just the minimum : 1) not transfering the account (ie ignoring what i wrote in the comments box altogether) 2) continue billing for the Budget plan (ie ignoring what i wrote in the comments box altogether) It would probably look better for you if your just assumed responsibility as opposed to childish bickering (no mommy it was not me). A fatal lack of communication between the sales and technical team which really is unacceptable... however whats done is done and im sure you will have cleared up the mess at your end. Tnx
Posted by ioZoom, 10-29-2005, 05:10 AM
Let me just reiterate again that mentioning you are upgrading does not signify to us that you would like to have your accounts transferred. Account transfers are done on request which you never requested. Billing on the budget server continued because you never submitted cancellation on it. After you submitted cancellation the budget account was cancelled and you were never charged. You asked for a refund but there was no refund due to the fact that you were never charged. Should you wish to discuss this furthur feel free to contact me.
Posted by ConsultClifford, 10-29-2005, 05:26 AM
Why did your staff not INFORM me when i asked that an 'Account transfer' is only done on request... and not INFORM me that a request necessitates a support ticket However I did REQUEST the transfer TWICE... - on the earlier ticket (where your staff member confirms it would happen). - and on the purchase of the second plan. And finally does UPGRADE not suggest the old is replaced by the new ?
Posted by ffl007, 10-29-2005, 12:21 PM
That's what *I* always understood the word "upgrade" to mean. Besides, why should the OP need to open a support ticket asking for everything to be moved over? Shouldn't your staff already know what his intentions are? I mean, afterall, the only reason he is upgrading is because he is basically being forced to. Your staff locks down one of his client's accounts, then tells him he needs to upgrade. So he does, and now nobody has the slightest clue that he wants all his accounts moved over?
Posted by Acsiak - Andrew, 10-29-2005, 01:19 PM
This, in my opinion, sends a clear message to all future Reseller Zoom clients: spell things out to the T, even though they are accepted as normal within the rest of the industry. Oh, and always make your own backups even though they advertise doing daily backups. I wonder, should future prospective clients be weary or? … I think so.
Posted by BW-Tim, 10-29-2005, 02:05 PM
I am having a similar problem with reseller zoom. I had a problem, and they have been less than helpful sorting it out. They haven't read what other support people have written earlier in the thread, and haven't properly looked at my account to find out the cause of the problem. Four days on I am still waiting. It's a shame, as I used to think their support was excellent. Last edited by Odd Fact; 10-31-2005 at 05:34 PM.
Posted by wbengal, 10-29-2005, 02:38 PM
Reading this thread I cannot help getting a strong sense of deja vu. In my own experience, Kiet of ResellerZoom never acknowledges problems and always tries to deflect complaints. I know there are many positive comments about RZ (and I myself would have been inclined to do so during the initial period of their hosting my sites), but once you have had the account for some time and faced an issue, you realize pretty quickly that their so called customer service is a sham.
Posted by koushibasaki, 10-29-2005, 04:21 PM
I understand the word "upgrade" the way ConsultClifford understands it. I think after so many good reviews in this forum, ResellerZoom must have received a lot of clients. I saw a pre-sales question in their forum that went unanswered. As for me, I still cannot decide whether to sign up a reseller account with ResellerZoom or get another VPS from Servint or from NAC myself. .
Posted by BW-Tim, 10-29-2005, 04:34 PM
My comments on RZ were a bit harsh, and I wouldn't call their customer service a sham. They just have 'issues'! koushibasaki- RZ is very cheap, and all the good comments about them on these forums show they're not a bad host. I would give RZ a go...
Posted by apexinternet, 10-29-2005, 06:07 PM
Hello most ISP'S keep backups, to be honest it sounds to me like the company is really a reseller with a dedicated server. We keep backups on a vlan and on our co-located machines we use a second drive in the servers
Posted by Acsiak - Andrew, 10-29-2005, 07:20 PM
Koushibasaki, If I were you, I would go with ServInt. They are a great company and offer a great service – You certainly won’t feel let down. Their costs, in my opinion and in that of many on these boards, are very cheap for what you get and certainly well worth it. Not only that, but they have a proven track record. Apexinternet, Most, if not all, resellers in actual fact simply rent servers from data centres (such as ThePlanet, EV1, etc.) and then simply resell space on that server, and for backups, again most if not all simply use a second hard drive on their server.
Posted by ldcdc, 10-29-2005, 08:02 PM
Reselling is the heart of commerce. There's nothing inherently wrong with being a reseller, not matter the level. Anyway, back to the matter of the thread, it does sound to me that whomever handled the OP's situation hurried into action, forgetting about the details/comments made by the customer. Maybe I miss the exact order of events, or maybe the customer's request was poorly worded, but so far, the customer seems to have taken the necessary precautions to make sure the host understood his needs.
Posted by filmfare, 10-30-2005, 08:24 PM
I also suggest you go see a good company, The less you pay, the more problems you get, Low performance drives, Overselled space, overbooked bandwidths and a slow/partial support. And most importantly backing up data is a very sensitive issue if a webhost doesnt backup data he must not write that backups are done, You must see a cool webhost, preferably not cheap.
Posted by The Stealthy One, 10-30-2005, 09:33 PM
I agree - backup, backup, backup! Even the most physically secured data center won't have a backup of your data if an A-bomb is dropped on it!
Posted by jmweb, 10-30-2005, 09:59 PM
I agree, you should always try and keep a local backup on hand. Though RZ Should have a backup since they offer backup services events like this should trigger everyone to make a local backup.
Posted by swatdacup, 10-30-2005, 10:32 PM
This entire situation seems a little fishy to me.
Posted by ioZoom, 10-31-2005, 01:51 AM
I've mentioned numerous times in this thread that the reason why there were no backup was the client submitted this account for cancellation and billing terminated the account from the server. The only backup we had was a monthly backup.
Posted by ldcdc, 10-31-2005, 02:44 AM
Yes, I believe this thread provides no reason to conclude that HZ doesn't have up to date backups for its current active hosting accounts. Other things are not so clear though, and one (a reader) might easily get the impression that HZ is trying to hide something.
Posted by ConsultClifford, 11-02-2005, 06:42 AM
anyone got any tips on how to deal with the client - who is going madddd that they have lost so much work (as i have) 10 days they say 10 days !!!!! GOD they are going MAD as much as id like to pass the buck (because it was HZ mess up) the buck stops with me as im the reseller. ..................... ............... ..............
Posted by BW-Tim, 11-02-2005, 06:56 AM
Grovel, and offer them a months free hosting or something. That normally cheers them up a bit.
Posted by ConsultClifford, 11-02-2005, 07:41 AM
Do you think a months free hosting will cheer them up ..after losing 10 DAYS! work ? im not too sure what you charge for hosting... but do you think one month free is worth loosing 10 days work?? hmmm
Posted by Acsiak - Andrew, 11-02-2005, 08:21 AM
Do they know you are a reseller? How many are complaining? Do you really need them as a client? In my opinion it depends upon those three questions. In reality there isn't much you can do apart from apologise and offer some sort of compensation, although answering those three questions will determine the limits you should go to please them.
Posted by ldcdc, 11-02-2005, 12:57 PM
IMO the best thing to do is to stick the TOS they agreed to. Depending on their attitude (which means if they seem cooperative and understanding enough), further compensation might be in order. After rough times it's nearly impossible to keep all customers. You have to accept this loss, as the customer must accept his. Just my humble opinion. I'm not a host.
Posted by jleecong, 11-02-2005, 03:29 PM
RZ could have done a better job... but the OP should have done more as well. The OP should have logged into your new plan to make sure everything was there and working BEFORE updating their NS or canceled the old account. In the 10 hosts or so I have had threw the years I have never seen anyone with true DAILY backups. Whenever there is a failure the restored backup is usually a week or so old. Do your own nightly backups! If you can program it is very easy to setup a cron job to transfer stuff to another host. I pay for 2 hosts just so I have nightly off site COMPLETE backups. Don't forget to dump any DB stuff you have to a file and transfer it as well.
Posted by rustproof, 11-02-2005, 06:48 PM
ResellerZoom do not really offer quality hosting. Actually it's the worst hosting I ever had. I'm using it for six months (not for reselling of course, only for a few small websites of mine), and initially it was fine, support was helpful and extremely quick. But problems have finally started recently. For two weeks my mysql databases were down a few times a day. I've opened numerous tickets, only to be assured that it will be fine and that they have sorted it out. And only to see the same problems again the next day, for two weeks, again and again. After they finally managed to get rid of the problem I had only a few weeks of peace of mind (with only some minor problems). Until last week. When I browsed my sites one morning I've noticed in horror that they've been rolled back by two months!! For some of my sites it meaned that they have been turned from developed sites into early test versions... And ResellerZoom haven't even bothered to let me know that they had been experiencing any technical problems... So I asked about it and was informed that it was mistake, and that they are trying to load somewhat more recent backup. However when I asked (three times) when are they going to finish it I received no answer for 20 hours. Finally, after 3 days most of my sites were revived but two of them were not. And they told me that they were unable to restore them and that they are sorry about that. I've had all files on my PC, however databases (which were the most precious for me) were lost. Yes, I should have done some backups myself, but they claim "daily backups" in their offer! OK, you must be seriously tired with my lousy english by now - so just one short piece of advice from me - stay away from resellerzoom, and I mean it! PS. Oh, and these "restored" sites were restored wrongly, of course. They have simply added these more recent db backups to those two months old, what resulted in hundreds of duplicated records which I had to remove manually. And, of course, they didn't even bother to let me know about such situation, too. Last edited by rustproof; 11-02-2005 at 06:52 PM.
Posted by gamei, 11-02-2005, 07:14 PM
Well after a lot of research I've decided to sign up with ResellerZoom. I'll post a update in a couple of weeks and see how things are going. So expect a review from me soon
Posted by ldcdc, 11-02-2005, 07:54 PM
rustproof it sounds like you had quite a few problems with them in recent times. I'm sorry to hear that. Maybe the future will be brighter? Oh, can you share with us a domain that you host with RZ? It would help validate your review. Thank you!
Posted by swflnetworks, 11-02-2005, 09:17 PM
Bud, for the 3rd time, it's not their fault. You submitted your cancellation on the account before you requested the transfer.
Posted by Rasher, 11-03-2005, 12:41 AM
you wont be disappointed.
Posted by swflnetworks, 11-03-2005, 01:19 AM
Ask them to put you on, Server: Cameron.
Posted by Rasher, 11-03-2005, 01:24 AM
Lets just hope you had a good ToS and I have had very few problems with resellerzoom's support. The only problems I have run into is when I do not explain my problem properly, or it could be interpreted two ways. Whenever doing something of this magnitude, which involves changing anything on the backend, please make your own backups. Its for your own good and takes about two seconds. I am a reseller also, and I take backups every other day. My clients know this and even in the short month I have been in business, I have restored two of my clients sites instantly with only a 24-48 hour gap missing. It's not only good business practice, it covers your rear if anything goes wrong. My few clients have thanked me countlessly for it.
Posted by Rasher, 11-03-2005, 01:25 AM
Server Morris is where it's at yo! <---- lol
Posted by zalutao, 11-03-2005, 01:35 AM
I'm hosted whit resellerzoom about 4 months and twice i wrote review and didn post it because hapened some problem that maybe made me to act in affect and say something that would look more uglyer than how it is in real. But fact is that they have some problems and i think that problems are probably because large number of clients which are came to resellerzoom because they are cheap and the provided good service but it seems that they can not keep the same ratio of quality now whit new clients, and that is very big problem they recently put some limitations for reseller plans with limited number of domains (i aprove that i think that this limit is enough for everybody) now they anounced some other limitations with more strict cpu and memory resource usage ond low cost plans. They just now play on card that changing of hosts is not so popular because of posible problems and that most of their clients on budget plans now will transfer on advanced plans. On server where i'm hosted (i said this because i can't be shure what is hapenind on other) every thay at leas once i run in problems whit mysql queries are timed out MySQL deamon is failed. Every time when you contact the support they "solve the problem" and from day to day it's the same thing. Now i probably will order another package on another server on resellerzoom just to give them another chance and to make shure that i'm not just had bad luck and stuck on the problematic server, if it show's that it's the same problem on other servers then it's time to change the hoster. This is just a small part of my experiences whit resellerzoom in next 10-15 days i will post a big overview of resellerzoom when i order another package on another server and i will put in that review much more details about support, tickets problems. (and im sorry for my lousy english)
Posted by Rasher, 11-03-2005, 01:51 AM
Woah nelly... do you think you could so me a favour and space that out and make it so its not one long run on sentence. I really would like to read it, I just can't for some reason.
Posted by zalutao, 11-03-2005, 02:21 AM
rasher im sorry for that post i done that in few minutes in pause of doing something else and when i tried to edit i could not because you can edit post within 15 minutes from posting. I'm sorry again for that.
Posted by Rasher, 11-03-2005, 02:55 AM
Its alllll good. I'll give it another shot Maybe its these darn contacts!
Posted by swflnetworks, 11-03-2005, 02:58 AM
Well, please make a new post, and take your time by writing it in notepad first. All I got from it was you had a problem.. Nothing else
Posted by niyogi, 11-03-2005, 03:29 AM
What you want to do is ask to be put on a server that has had lesser activity on it. What usually happens is a server that is the current "sign-up" server has a *lot* of activity on it (new clients signing up, transferring their customer accounts over, etc) and this will have an impact on your account's performance. Eventually another sign-up server is launched and things get relatively peaceful again. If you are on a "mature" server, you won't have this problem. Cheers, Roj
Posted by allthings, 11-03-2005, 06:21 AM
I have been with resellerzoom for about a year now and they have the best support I have ever had with any reseller company, and also there servers are great they very rarely if at all go down, I agree you will not be disapointed with them!
Posted by psykik, 11-03-2005, 07:02 AM
I agree Resellerzoom is great. my site is never down. I used to get these notification from uppanel, sitemonitor and other uptime services. now I don't get them anymore. my server has been up 80 days now without any problems. also servers are at NAC. so if you have european clients they'll like the performance a lot. It's the best US based datacenter for european users I've come to know.
Posted by Gary Owen, 11-03-2005, 07:04 AM
Reseller Zoom was a total failure for me. I set up basic B account - only to recieve an e mail a few days later saying they had changed the allocation of bandwidth. SO I tried upograded to an A1 account with Reseller Zoom - not easy - and customer service as it's laughingly called were not unhelpful. Eventually got an A1 account set up - except it would not load mp3 files and I couldn't delete files either. I spent the best part of a week trying to get a decent replies to "customer services" and "support" - both were CRAP and fixing problem. I have used different server companies for years and although I'm based in the UK - generally find US companies brilliant - HOWEVER ... I cancelled and they refused to refund when I only had the account 3 days. This lot are RUBBISH. I moved to HOSTGATOR and had no problems at all. They seem to have a complete set up - no waiting for responses. My advice DON'T USE RESLEER ZOOM chaps Gary Owen
Posted by Gary Owen, 11-03-2005, 07:09 AM
Reseller Zoom was a total failure for me. I set up basic B account - only to recieve an e mail a few days later saying they had changed the allocation of bandwidth. SO I tried upograded to an A1 account with Reseller Zoom - not easy - and customer service as it's laughingly called were not unhelpful. Eventually got an A1 account set up - except it would not load mp3 files and I couldn't delete files either. I spent the best part of a week trying to get a decent replies to "customer services" and "support" - both were CRAP and fixing problem. I have used different server companies for years and although I'm based in the UK - generally find US companies brilliant - HOWEVER ... I cancelled and they refused to refund when I only had the account 3 days. This lot are RUBBISH. I moved to HOSTGATOR and had no problems at all. They seem to have a complete set up - no waiting for responses. My advice DON'T USE RESLEER ZOOM chaps Gary Owen
Posted by Gary Owen, 11-03-2005, 07:20 AM
Reseller Zoom was a total failure for me. I set up basic B account - only to recieve an e mail a few days later saying they had changed the allocation of bandwidth. SO I tried upograded to an A1 account with Reseller Zoom - not easy - and customer service as it's laughingly called were not unhelpful. Eventually got an A1 account set up - except it would not load mp3 files and I couldn't delete files either. I spent the best part of a week trying to get a decent replies to "customer services" and "support" - both were CRAP and fixing problem. I have used different server companies for years and although I'm based in the UK - generally find US companies brilliant - HOWEVER ... I cancelled and they refused to refund when I only had the account 3 days. This lot are RUBBISH. I moved to HOSTGATOR and had no problems at all. They seem to have a complete set up - no waiting for responses. My advice DON'T USE RESLEER ZOOM chaps Gary Owen
Posted by ConsultClifford, 11-03-2005, 07:24 AM
not exagerating a little.....?? i read it and understood perfectly (ok the english is not the best but hey make an effort)
Posted by zalutao, 11-03-2005, 08:02 AM
I'm hosted with resellerzoom for about 4 months and twice i wrote review and did not post it because hapened some problem that maybe made me to act in affect and say something that would look more uglyer than how it is in real. But fact is that they have some problems and i think that problems are probably because large number of clients which are came to resellerzoom because they are cheap and the PROVIDED good service but it seems that they can not keep the same ratio of quality now whit new clients, and that is very big problem they recently put some limitations for reseller plans with limited number of domains (i aprove that i think that this limit is enough for everybody) now they anounced some other limitations with more strict cpu and memory resource usage ond low cost plans. Thing that scare me is i dont know what will hapen next if now on budget plan your limit is: budget You can not run more than 40 processes at a time You can not run any process that consumes more than 20 megs memory You can not run any program that takes longer than 15 seconds cpu time You can not send more than 200 emails per hour advanced 60 max processes 60 megs memory 30 seconds cpu 500 emails/hr premium 80 max processes 160 megs memory 60 seconds cpu 800 emails/hr We will be implementing a cpu % limit as soon as it's finished testing but I can not tell you what the exact numbers will be at this time. An general idea will be up to 10% on budget, up to 20% on advanced, and up to 40% on premium (Provided by hzKieth) (and you know that you can not check you resource ussage with administration software which they provide) what when they go and put some more strict limits? Is it safe to continue whit them or it's better change them while before some larger number of clients came? That is important question. They just now play on card that changing of hosts is not so popular because of posible problems and that most of their clients on budget plans now will transfer on advanced plans. On server where i'm hosted (i said this because i can't be shure what is hapening on other) every thay at least once i run in problems whit mysql, queries are timed out, MySQL deamon is failed. Every time when you contact the support they "solve the problem" and from day to day it's the same thing. Now i probably will order another package, on another server, on resellerzoom just to give them another chance and to make shure that i'm not just had bad luck and stuck on the problematic server, if it show's that it's the same problem on other servers then it's time to change the hoster. This is just a small part of my experiences whit resellerzoom in next 10-15 days i will post a big overview of resellerzoom when i order another package on another server and i will put in that review much more details about support, tickets problems. (If some of admin see this maybe to change the first one, again sorry for the messy post i didnt have a idea on what it looks until i posted it) Last edited by zalutao; 11-03-2005 at 08:08 AM.
Posted by psykik, 11-03-2005, 08:05 AM
I'm sorry to hear from your experience. I went for the advanced plans immediately. you are based in UK, I believe the resellerzoom servers would give you better performance than hostgator, which I believe hosts their servers at the planet. Nac is much closer to europe than theplanet. especially for UK. also I believe the advanced plans of resellerzoom are much richer in features that hostgator. but hey that's just me. and if resellerzoom didn't work out for you, you were right to take something else. you should always be hosted with a company your feel comfortable with.
Posted by swflnetworks, 11-03-2005, 11:53 AM
Hm, I've never had that problem, with either of those.. But, that's just me.
Posted by swflnetworks, 11-03-2005, 12:01 PM
Much better And sorry to see that you had problems with their server, though you can rest assured that it DOES get better. Just give it some time. If you are still having problems, ask them if they can move you to a newer server. As newer servers are monitored more frequently. Just my suggestion.
Posted by ldcdc, 11-03-2005, 12:05 PM
I guess it can work the other way around as well. The new server is relatively empty and performance is OK (even with new customers moving in on a regular basis). At some point the server is marked as "filled". If that's done too late, it can mean some problems in the future, as the resellers keep on adding sites and the server gets crowded and crowded. There appears to be no easy choice which server one should choose, though I would probably go for a server that is 6months-1 year past the time when the "filled" label was put on it, and has no performance problems. But if all customers think and want that same thing, the whole theory collapses.
Posted by rustproof, 11-03-2005, 12:06 PM
One more detail to my story about ResellerZoom - the server I've got my account on is named "Saturn".
Posted by swflnetworks, 11-03-2005, 12:13 PM
Hmm, 1. Not Easy? I got upgraded with 1 paypal payment and a push of a button on their end.. Took a whole 9 minutes for support to upgrade me. 2. Changed their allocation of bandwidth? Can you elaborate on that? 3. (I spent the best part of a week trying to get a decent replies to "customer services" and "support" - both were CRAP and fixing problem.) - Could it possibly be your attitude for the reason why you don't get "decent replies"? I've honestly never had a problem, and have gotten problems solved in little under 45 minutes. Just my view on it. Perhaps if you were a little more respectful, you might get a little respect back.
Posted by swflnetworks, 11-03-2005, 12:15 PM
Since you decided to spam with a cut-and-paste: Hmm, 1. Not Easy? I got upgraded with 1 paypal payment and a push of a button on their end.. Took a whole 9 minutes for support to upgrade me. 2. Changed their allocation of bandwidth? Can you elaborate on that? 3. (I spent the best part of a week trying to get a decent replies to "customer services" and "support" - both were CRAP and fixing problem.) - Could it possibly be your attitude for the reason why you don't get "decent replies"? I've honestly never had a problem, and have gotten problems solved in little under 45 minutes. Just my view on it. Perhaps if you were a little more respectful, you might get a little respect back.
Posted by ACcomunica, 11-03-2005, 12:23 PM
I have a complete different experience with ResellerZoom. I've tried them for a while, asked a refund an got it in less than a week! And support was always very nice and helpful. Good luck with HostGator!
Posted by ioZoom, 11-03-2005, 01:29 PM
Hello, I wish you good luck with your new provider however I am still interested in reviewing your issue internally to get a better idea of what went wrong and how we can improve. Based off the comments provided above I assume this was because customer service wasn't open since you are based in the UK. If you don't mind please send me an email to kiet[at]hostingzoom.com with your domain name so I can investigate. Thanks.
Posted by ioZoom, 11-03-2005, 01:53 PM
zalutao, Limits are necessary and limits are good if they are implemented properly. You may not like the limits now (I think they are still generous) but if you are not affected there is no need to hate them. Overtime you will learn to appreciate them when you find higher uptime, better stability, among many other benefits. There will be a very small percentage of people who will be affected by the limitations however the other 99% of accounts on the server will be thankful. If you would send me an email with your ticket number to kiet[at]hostingzoom.com I would like to look into the issue you're having and get it resolved.
Posted by DesignsEdge, 11-03-2005, 03:56 PM
Hello fellow webhosters - I have returned from the dead - why would I be returning, and more importantly who the heck am I? I wrote a review of several companies back in February as I shopped for hosting. http://www.webhostingtalk.com/showthread.php?t=373916 Now, after choosing resellerzoom, I have been having a lot of issues recently - site downtime, FTP disconnects, mysql issues, etc. I edit the sites I develop locally, then upload them to thier servers for testing. As you can imagine - when you have settled down, got your diet coke and a marlboro light, written couple hundred lines of code - that when you go to upload - the FTP hangs is not a pleasant situation. SMTP has also been giving my clients a headache recently as well. Now - I am not sure what has been happening there. I am not going to jump up and down and scream and put a whole bunch of !!!!!!'s at the end of a sentence, that's just not my way of handling things. This evening, I will make a complete backup of my sites, upload them to another service provider I use, and if these issues are not resolved - cancel my account with them, and move on. HZKiet and the guys there are obviously overworked, and have a lot going on, without us spraying these boards with attacks and innuendo's. I would love to move my sites to a newer server, and have more reliable connections, but one of the facts is that hosting is not an easy job - sites will hiccup, FTP will crash. The only thing that matters in the end is the support - if they can't fix the problem, I will move on. If the problems get resolved - then I will be happy to stay with them, as they have done a great job for months, and I won't bash them for a couple bad weeks. Thats my worthless 2 cents, but if you want to take note - there are MUCH WORSE hosts out there - and just because someone has a bad week or two - dont go dragging them through the mud. Mike
Posted by zalutao, 11-03-2005, 08:05 PM
hzKieth just few things to add maybe i was sound confusing. So to make clear: 1. I did not coment resource limits are they low or high i said that you making changes very often that is problem because i dont know what else i can expect. (you know what happened on server where it was hosted free hosting service i am on it) and i agree that some limits must be but if you are change them frequently that is the problem. 2. I was contaced support many times i just counted i have about 50 emails from support in last 2-3 months, reply is very fast, not always very useful but it's good thing to see that at least they try to help. Sometimes it's biger problems like high load, MySQL and sometimes minor like old stats etc. About 15 days i was teling you that server on which i am hosted have problems and you were teling that everything is fine then after 15 days you found a user that made problems and had free hosting service. After that explanation for high load was been that you are removing accounts and after one month server is more stable but few times daily MySQL is failed etc. If I dont think that you do not worth to try again with you but maybe on some other server at RZ i would change my hoster before two months. RZ have many good things but also lately many bad and i first want to be shure is it just one or two servers or something else. I agree that limits are neded but if i am within this resource limits i expect to have decent service and if database deamon goes down 2-3 times daily i hardly can see this as decent. In next few days tou will receive my order for another package and when i see is it anything better i will transfer my accounts on another server. I will send you the email with my support ticket number it's no problem at all but that is just very ugly try to look better in eyes of potential clients here and if i need to post here something to make you look closer on some issues that is simply not Ok. I can not see what it could make diference but i will send my ticket numbers to you. I hope again that this complicated situation will be solved and i realise tha every story have two sides this is mine, maybe i expect to much from RZ but this is my experiences i and i have no reason to lie.
Posted by ioZoom, 11-03-2005, 09:46 PM
zalutao, Based on your first post it reference some limitations we are implementing and I assumed that is what your complaint was referring to. I understand it's natural for you to be concerned with the many changes we are making and it will not hurt the normal user. Our limits are generous enough for anyone on that certain type of plan to host anything that it's suitable for. I find many people don't understand what it takes to run stable servers and your post reflects that because if you want stability you must have limits. It's perfectly normal for a client to assume differently and us being open about what we do sometimes cause panic which is understandable. Rest assured we are working towards one common goal and that is the highest server uptime possible. That's not to say it's currently bad as checking last months uptime with websitepulse shows 99.94% uptime network wide across 65+ servers with our budget servers also coming in at 99.94%. Sure there are problem servers within the batch and we run into our fair share of issues (who doesn't) but they get straighten out, reviewed, and we implement solutions to ensure it doesn't happen again. If you or anyone here want to bring to my attention any issues you may have I will do my best to get them resolved to your satisfaction. You can reach me at kiet[at]hostingzoom.com. Thanks for your feedback.
Posted by zalutao, 11-03-2005, 10:36 PM
hzKiet First of all in my last post i misspeled your username sorry for that. I said that now this limitations do not make problems to me i just afraid for some new limitations. But if you say so then for this sites that is hosted on RZ budget it's enough. That uptime in real life (and concrete in this case) does not tel much I stated cuople times that your services have problem and high server load. We can define uptime on many ways i dont consider my server Up if it's Up on my desk, it's up when all services that you provide within package are up. If database server fails, if exim or ftpd fail that is not uptime if i can not send emails use databases few times daily i can NOT say that server have 99.94 % uptime. I dont want to this conversation goes in wrong direction but i just dont want to leave your statment uncomented. I realise that in your goal to provide best uptime and best services (in mine too) but in your posts i see much arogancy, your knowlege in administration is probably higher than mine but i dont have to be genius to see when something is not working. I apologise to starter of this thread because i maybe with my posts moved focus from his problem.
Posted by swflnetworks, 11-04-2005, 01:03 AM
Zaluto, Believe me. Once you get to know him a little. (And I do encourage you to get to know the support tech's and Kiet, after all.. It's good to get to know who you're trusting your business with. It may not be like REAL businesses where business meetings can be met face to face, but you get to know them..) You might understand a little more about Kiet. From the time's I've spoken with him, he's not been arrogant about anything, he's actually quite an open person to talk to, you just have to give him time. He is trying to run a business after all Most of all, if you ever have a problem with their servers.. Exercise your right to move to a different server. Sometimes that's all it needs. Just a few thoughts
Posted by ConsultClifford, 11-04-2005, 10:20 AM
There is no problem there. I just want to say as starter of the thread I posted because the RZ boys made a complete mess up of a simple upgrade and losing weeks of my clients changes and work. However you live and learn and now i backup db nightly and files weekly (myself- not relying on the host to do it) I do want to state that besides this (and the fact that they took this same site off line awhile back without even telling me (was the client that rang me !)) im quite happy with the service ... i dont have alot of teh issues that you guys have (or not that ive seen yet!) Ive decided to stick with them for the time being... because the initial problem is not so much a performance or lack of service issue. However as ive now an advanced package i should **never** have any more issues!!
Posted by okfireman, 11-05-2005, 05:43 PM
It was once posted in this forum that clients should maintain their own backups. I for one do, but on a bi-weekly basis. I haven't the time, nor resources to do daily backups. If a hosting company states they do "daily backups" and a fee for "backup restoration" is listed in their fee schedule, one could only assume that the client's backups then would simply result in an additional factor of redundancy. Some posters need to remember that clients may not have the time to backup daily. And, with those who run pay sites, you would hope that hosting companies could provide what they say "Daily Backup" and restoration of that backup so you would only lose a day or two of membership signups. Just some thoughts. No offense intended.
Posted by Kongyang, 12-02-2005, 05:47 PM
I am hesitating between WebhostingBuzz.com and resellerzoom
Posted by swflnetworks, 12-02-2005, 08:51 PM
If you get their Advanced or Premium, You should have no problem with RZ aside from maybe one reboot a month if even.