Moving away from serverdivision.com, recommendations?

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Posted by obazavil, 11-11-2005, 01:27 AM
Hi! I have been a serverdivision customer for a while, but with the last sale, the costs are way too high... i will be paying like 350% of what i was paying before for the smallest package. Seems they don't care about old users, i got a ticket reply from them: "Hi, Well this is becuase the paypal was moved over to the new company. You will need to signup with the new costs. Sorry but the old costs are no longer available." so, it seems i must search for another company anyone know a good reliable company for 1gb storage on windows for under US$10 month? Thanks for all, Omar
Posted by hostingoption, 11-11-2005, 02:21 AM
Hi obazavil, I think the best way to find host check in hosting offer forum, or try WHT quote, match you requirement and select one
Posted by SelArom, 11-15-2005, 12:13 AM
i think i'm needing to leave server division too, because i read a post on their forum that they weren't going to offer asp.net 2.0?! that was the whole reason I signed up because they said they would keep the 2.0 beta 2 then move to the new 2.0 when it came out... bleh I've already got sites running the 2.0! let me know what you find will ya? -SelArom
Posted by morehost, 11-15-2005, 03:12 AM
Hi! obazavil, It's sad to know a company can do this to old customer.. still you need to move on..What are your other requirements apart from 1GB Space?
Posted by web_host_guy_007, 11-15-2005, 05:42 AM
I'm getting replies from SD to my support queries and they are fixing issues. Earlier it will take only 5 minutes to resolve a problem but now it is taking around 5-10 hours. I don't think if any new customer will sign up with them for the costs they are offering. One more thing is that they provide only 40 domains with every reseller account. I would suggest you to check out ASPNIX. They provide excellent stuff and support. They have made improvements to their server by adding more RAM and they provide asp.net 2 and sql 2005 as well. They are in this business for the last 15 months and I don't think they will sell away their business like SD.
Posted by lcosta, 11-15-2005, 08:05 PM
HI there! I Am/was Milan ( Severdivision ) custumor over the last time and, with sad I can tell i see this company come down very fast! why? well in 2 minth time company as been moved 2 times from onwer and infurtuly come worse to worse. Exemple of that are With milan there was a GREAT support. All my tickets was answer and most of them in 2 hours times problem fixed. the costs where great. well milan decided sell the comany and the person how took over had some nasty problem with one of the servers and did try sorted that out hard, ( i found that one week after he try resell the company back to milan/nasir cause all that problems ) now the company is again soldout And the new management made costs chanches, well let me see 1 or 2 points. Was the support/ stablity of server increased for that? NO (Some one can tell " o well they can have proffit selling so low so they muist raise the price, to make some proffit to make the turn over to be able to pay some better support) I will tell when some one buy a company need find out the selling price against the proffit and the net sales to see if is viable, if that person thinks that is not NO buying. People must remember that on milan time the company was establish and was proffit otherwise milan would be on market for so long and couldn´t sell this for +$ 15 000 I think that most of the custumors allready gonne and other half will go as soon they can find someplace to put there staff gentelmen think if that you wanna make $$ away this serverdivisions was a ery good place to have some resselers (windows) not there is no way of crediblity ie: I have a permission problem in one of my custumors hostings and i send a ticket for the tecnicall support, that ticket as been close 4 times tell me that was sorted, 1 minute afetr the ticket was issued i can "see" the problem was there, sow nobody fix it. after 4 times i begged (for some thing that was supossed not begged but have as enteliment) the GOOD support has diceded not answer back to the old and the others tickets/problems that i have in both my resselers?? Question: where do you wanna brings us to move away in order you have empty servers, or do you wanna that when our Bill (custumors bill at the end of the aniversary billing month) we forget answer/pay. if you BIG BOSS are there show up and please take back the company and continue doing what was been a very goood job. To the new onwer of the serverdivision please review all your sesisions and please try/correct your bad/desapointment decision. as I said on the ticket Shame on you! Luis!: !edit! to unhappy to make good english at this moment!
Posted by Kend, 11-16-2005, 12:13 PM
I have been quite concerned & ready to pack my bags and move to a different provider, but I havent had the large problems that you all have had, except for that down time a few weeks ago -- (which didnt affect my server as bad as others). Anyway, I wanted to post a reply I recieved from support. I had a billing question which was in reference to one of those email blasts that we all recieved concerning the sale of ServerDivision. I had to send 2 support tickets -- but the second one was responded to within a few hours (approx 4 hours -- which is great considering it was not an emergency). Support Response : Im still on the fence about switching to a different provider.... I might do a little research & prepare to leave, just in case things get worse. Kend Last edited by Kend; 11-16-2005 at 12:22 PM.
Posted by crododo, 11-17-2005, 08:09 AM
Does anybody know anything about this new owner... they seems new in this bussines
Posted by net, 11-17-2005, 08:43 AM
Search on google and you will find one :-)
Posted by trgalatasaray, 11-17-2005, 10:57 AM
your question must be , does anyone knows where is Milan?? How can we reach him? he did not sell only server but also us. Will he go on hosting business with new domain and server? And will he sell it too after 1 year? these are more important than new owner..
Posted by crododo, 11-17-2005, 11:14 AM
I feel like I was stolen from to... this new owner is so new in this all business that for the past 7 days is traying to do something and just now he say it is done but all of my problems are the same as they ware 5 days ago... my tickets (11 in total on difrent reseller plans on their server) is still without any anwser 7 days long!!!! At least we now where the new owner is located (if that is not a fake to) and my lowers will be able to find him... not becouse of money I losts in cople of last day but becouse he thinks he can make full of me... the shame!!!!!!
Posted by si2040, 11-17-2005, 11:44 AM
Dear All, Milan was a nice guy but left a time bomb behind. He left all the servers in a state they were ready to crash. A company with these many clients and the issues he gave up. We have gone through all the servers systematically and realised that backups are missing and configs are all wrong. Shared SSL is down and we are doing our best to get it back up. Some or all data being recovered is still looking iffy as MILAN the great never bothered about making the infrastructre robust. It was a quick get the clients take their money and leave scheme. We are the third owners of this company and realise that there is lots of work to be done.
Posted by crododo, 11-17-2005, 11:58 AM
It all looks nice but why are you not anwsering any of tickets... why are you resolving one problem while other is waiting for the past 7 day and you are not even looked at them? my problems like persist permisions takes only 2 minutes to be resolved and I am waiting 7 days for it! my other sites can not be loaded at all you still did not even look at this problem... the ticket I send was 5 days ago and your anwesr is 00000000000000 what caind of company are you taying to be? I do not give a f. about Milan or any other excuce you have the thing is you are to reckles even to respond to tickets that are waiting for almost a whole week... in my couintry ater 3 days of working like that your company will be closed and you will be in alot of trouble!!! A SHAME!!!!!!!!!!!!!!! i lost some 3000€ in past 10 days becouse of you and all you can say is it is someones alse folt? Very nice!!!!!!!!!
Posted by lcosta, 11-17-2005, 12:05 PM
hello HMMM to you make a strong afirmation, you must be either the new onwer or the person that bought from milan and sold to this new one. Either way can you explain that if Milan left a time bomB (and is good put gulty in person is not here) why every time i had problems allways got answers, backups and the servers were much more stable. Also and acording with toumought (don´t know if i spell well) the last onwer sharedssl broke up cause one of the cpu was makyng a funny readings Dual copu with one tell that was X speed other saying Y speed.... and again making his words true, i don´t believe that milan went from australia and chenge the cpu on the server neither ask theplanet to make that, and the server was all instal from o with last onwer...... what am i doing.... i allready donne move to another company one of the resseler plan, why cause i can´t afford to have so long time site off line. back to begin is very easy ppl push to other the problemsand more when they aren´t here to see to replay. allso if that was true why in allmost 2 month nothing as been done as backjob to improve the safety of that server/s on fact even if that is true that milan is guilty at least why new onnwers don´t even answer a simple ticket (my) tell me i can fix at this moment cause this that and that, this will take more then 72 hours to be fiz (is been off line from 15/11 )
Posted by trgalatasaray, 11-17-2005, 12:33 PM
I think they dont even know what it means to be closed 2 days for a hosting company !!!!!!!!!!!!!!!!!!!
Posted by ChaoticSilence, 11-17-2005, 02:00 PM
Actually i dont want to be critical of you and supportive of Milan, but there are somethings that i want to refute here. a. All the servers were managed and backed up to remote storage. I know it because i managed these servers for many months though i agree that they were filled up which was done by Milan to make them profitable even after keeping the costs low. b. To say that it was a time bomb is foolish because in another thread i found out that your company is going to hire windows management team to resolve issues, which implies that currently there is mismanagement. It looks like you people planted one yourself by not being prepared. c. Again. When you buy a company you look at everything and again it looks very awkward that you are saying these things because before handing over cash you would have seen these things coming or was the situation not analyzed properly and you just jumped into it. d. Under my management i agree there were issues and problems but they were resolved quickly now as I see it the situation has reached a point where it looks disgrace-full. You can see this forum filled all around with praise for serverdivision and their support response but things have really turned upside down to the point that it looks that you will now have to change the company name or you will never be able to lift it. e. I saw many posts about correcting "billing procedure" when you started with this company. I can safely say that you forgot the golder rule here. It is not billing that you should have concentrated first it was support and server management. All other issues come after that.
Posted by kaneko, 11-17-2005, 02:11 PM
non encounter nothing neither more worse than a salesman who does not take responsibility of the problems of his business. If Milan were so bad not to have bought the company. Give us solutions not only throw balls outside. Curious: serverdivision twice sold = two macro downs.
Posted by crododo, 11-17-2005, 02:27 PM
What I am interested in now is how to make them pay for my lost profits and more importance my nervs becouse I am noones full and no one has ever or will ever make full of me and go unpunish... I do not need to distoy their company - they did it them self... But the thing I can do is make sure the newer be trusted again even when they change name of their company... so if anybody else is so crazy about it like me fell free to contact me and...
Posted by kaneko, 11-17-2005, 02:56 PM
Well, Crododo. I have to say you that if your sales volume is about 3000$/10 days this is sufficient experience to change your business to a dedicated server or having one synchronized in reserve in another host company. Naturally this does not clear that ambient solutions is being created one rarefied atmosphere that can to end with most of clients coming from serverdivision leaving out. or perhaps that is what they want!
Posted by crododo, 11-17-2005, 03:11 PM
the thing is that hosting is not my primary job... I am doing many work with database management and I used this reseller plan as extra ficure with my primary job... and for the last few days 3 of my costumers (to be) dicidet I am not realible for them... In any case I am looking for new hosting company and can not come up with any thar I can trust... does anyone have any sugestion? What do you say on jodohost.com
Posted by ChaoticSilence, 11-17-2005, 03:17 PM
Yes JodoHost is great, i know what you require and they should fulfill your needs. They have great support and quite popular on these from forums, you may contact Yash directly maybe ping him about your interest and i know he will help you.
Posted by crododo, 11-17-2005, 03:26 PM
thx I do that
Posted by MyNameSolutions, 11-17-2005, 03:48 PM
JodoHost is great, but if you want to stick with HELM, try HostingFest.com. The site isn't completed yet, but if you shoot them an email, I am sure they will let you know what their packages and prices are. You will find the plans and pricing very competitive to ServerDivision.
Posted by crododo, 11-17-2005, 05:09 PM
jodohost seems to be to expencive becouse I give e-mail and domains for free width all of my sites (curently 70+) and that prices some 70$ + 0.5$ every further domain on jodahost... I need unlimited accounts and domains... but realible host
Posted by si2040, 11-17-2005, 05:33 PM
Dear All, Let me explain to you. We bought server division in good faith and as soon as we took over the ticket board had tickets that just were flooding in. It takes anyone time to figure out where things go and what has and has not been setup. At the same time three huge issues happened lastly one server crashing. Hence everyone has just ranted and raved that its our fault. Take a step back and see the full picture. I agree if we were months into this and had issues I would feel the same it has been only a week! We have had lots of people who genuinely care and ask us what has happened and what is going on and we have told them. The Planet is where all SD servers are hosted. The server went down and we were told it was a kernel issue and the OS needed to be reloaded. This would be fine until we were told by the old owner that mssql and mysql had not been backed up on the HDD D:/. The dilemma escalated when we could not get remote login either as that failed. On top of this we asked TP to do a hardware check in which they reported no hardware was at fault. Then we asked if a windows repair could be done as this would be the best and quickest solution. This failed. We have had a dilemma then on our end as TP also said they would not touch any files on the server. Hence the mssql and mysql could not be moved by us as we have no access nor by them as they did not want to be held liable. This as you can appreciate does not take 10min but over half a day as TP take a few hours each time we instruct them to do anything. Hence we finally decided to slave the C drive and wipe out the D drive as this would be the only way to rescue the databases for all clients which we took the decision as being vital to save. TP told us it would take 24 hours to do a os reload and hence not being able to do anything remotely we are at their mercy. I would like to highlight we have no servers at TP as they are terrible and debate on politics rather than helping to get our clients back online. We will over the next few months migrate all users away onto more stable servers OWNED by us at our own DC suite as they way they behaved was reckless and not professional. For those who think we are passing the blame just for us to look like the good guys is false. We are telling you how it is with out any bs. If we bs it would sound better and make you feel a lot better but we are never one to do this and never have. We tell you how it is and if you dont want to accept it than that is your progative. All I can say at this point is that we are trying to do our best to restructure SD and make it a success. I want to say it was nice chatting on the phone to some of you guys and you guys understanding where we are coming from. Also than you for the personal emails of encouragement as that means a lot to us. For all that know us we are good at what we do and have been in the hosting market for over 7 years. We know what we are doing. Just things do not happen overnight and you need to realize that we are doing our best to keep you guys informed and up to speed. Thanks, Simon Harris SD Support Services
Posted by trgalatasaray, 11-17-2005, 05:41 PM
so that means we will have major downs when you are moving us to DC? Why dont you understand if the server craches again we will all lose our costumers , we dont have any other chance.. if you are going to move us to another server you must wait at least 6 months so we will have a chance to say our costumers " it is not a problem happens so often please be patient " . If you are planning to move us in 1 month or 1 month later they will tell us " this is the 3rd time in 1 month " how will we give them trust?? think us too. i want to see the web sites are working in 5 hours. please take care of my words thanks
Posted by spdfox, 11-17-2005, 06:28 PM
But I consider that the most serious problem is than they are not offering support to the multiple problems that appear. I have been having a ticket (VFI-827132) for more than 6 hours without they respond them and the problem is that my clients demand to me that the problem is solved to them. The resellers of serverdivision we are losing money Last edited by spdfox; 11-17-2005 at 06:32 PM.
Posted by trgalatasaray, 11-17-2005, 06:52 PM
serverdivision.com is working then move back ups to working server till you make sahred ssl .. how long will we wait? it is 2 days.. 2 days... 2 days.. not minutes not hours .. days.. sorry but i am getting angry.. i want to see the web sites are working nothing is working now , no ftp no email , nothing , i wonder..what you did in 2 days... i wonder..what you did in 2 days...
Posted by webfreakish, 11-17-2005, 08:36 PM
I am also a current reseller at ServerDivision, and yeas things have progressively gone worse and is still progressing... I am being patient about the whole issue with our server being down still and yes it was down earlier also (maybe 6 weeks ago).I am not going to shoot anyone down, nor defend anyone, but some of the things that have been overlooked is mighty peculiar: 1) 12/10/2005 - Server runs fine, all is hunky dory. Then we get this nice new script to download backups. All nicely incorporated in HELM and all. And it works well. And I am in constant contact with Support and we talk and work solutions out for my clients and all. And I am happy and they are happy and all is cool. 2) Then Friday 13/10/2005 Sharedssl crashes... lots of suspicion on all parties involved’s camps. Looks like a "client's" script caused the error. Ok that took a couple of days, maybe 5 to fix. In the mean time, we resellers start mastering the art of lying to our clients as to why, when, how... 3) Then OUT OF THE BLUE on 15/10/2005 we get notification from SD to say: we are X and we are now the owners of SD and we are here for you. 4) Great stuff so now we have new people to pay for service. I am happy they are happy and all is happy. But I find it PECULIAR that the server crashed JUST as the new owner took over. Fate must really hate us. 5) Now from 16/10/2005 things on SHAREDSSL are slowly being sorted out. Little things crop up, it gets fixed. maybe another dragon head there, that gets solved and so on and so forth. Daily - Right up to 08/11/2005 6) *drum roll* - 08/11/2005 - Enters new owner XX - Nice welcome message, I get new hope, I am inspired to stay and give them a chance and all that good people do. I can "see" these guys are pro's and know how to deal with people. I like the letter we received. It really gave me my confidence back. 7) Ok so we continue... on the 9/11/2005 PHP5 disappeared from the server... strange... calls logged from various other resellers. Hmmm, no response. Then some response but no resolution. and so it goes on till 11/11/2005 Then on 14/11/2005 STATS stops working. and strangely enough, so does MSSQL... And that is where it all stopped... No replies on above issues, why, because the SERVER CRASHED AGAIN - 5 Days after the new owner took over. And again, it might have been caused by a Clients' Script... Now I am not a paranoid man by any means... I just think it's mighty peculiar that each time a new owner is in the process of taking over or has taken over, the server crashes due to a "client's script"... Now that to me reeks of "intent", "sabotage", call it what you may. I feel sorry for both these two new owners, previous and existing... because maybe, just maybe, someone is causing this... for their own devious purposes. Maybe to drive SD clients to themselves perhaps? Who knows... I just wish them all the best and trust they will resolve the issue. Because PRIOR to these two crashes, I have not had a day's problem with that server for nearly a year... see why I am suspicious? Server runs fine for 1 year, company gets sold, server crashes, server fixed after many days, company sold, server crashes... all to co-incidental for my liking. So Ambient, I release some ambience to you, good vibes, so this issue can be resolved once and for all and the culprit be caught, tarred and feathered. Then I am sure everyone will give you that fair chance to prove that you ARE good at what you do! But, as one last word to you guys... When a problem like this arises always remember this: Problems are easily forgotten, it’s how you respond to the problems that customers will remember. Thanks WebFreakish
Posted by atayyash, 11-17-2005, 08:59 PM
You talk about timmings so i will see that your message is properly timed too because i just read on serverdivision support the following "MAIL ACCOUNTS HAVE BEEN RESTORED. MYSQL DB HAS BEEN RESTORED. MSSQL IS BEING RESTORED. DOMAIN DIR IS CORRUPTED AT THE MOMENT HENCE THERE IS A POSSIBILITY USERS WILL NEED TO UPLOAD THEIR SITE DATA VIA FTP. WE ARE TRYING TO RECOVER THIS AT THE MOMENT BUT ARE NOT particular. IT HAS TAKEN 4 HOURS TO FINISH THE MAIL RESTORE PROCESS. " This is your first post so i have a suspicion that this is ambients way of shifting the blame. All in all i will call it good timing
Posted by trgalatasaray, 11-17-2005, 09:08 PM
we will see.. what will happen if all costumers have to upload their web sites? Most of them will say us " i dont have backup" so what will we answer? i hope thay can restore DIR , FTP too .. it is 3 o clock at night and i am not sleeping because if sharedssl is still crached in the morning it will be very difficult for me.. i have about 4 or 5 hours i hope all web sites work in 4 or 5 hours.
Posted by Yash-JH, 11-17-2005, 11:08 PM
Our reseller packages provide you with unlimited domains and unlimited email addresses. Each reseller account comes with a particular number of accounts free, additional are charged at $0.50/mo. an account is basically an end-user control panel. If you wish to give a customer their own control panel to setup domains, etc. then you use an account. You can host unlimited domains & email addresses from a single account if you do not wish to give everyone access to the end-user CP
Posted by Commit1 Anthony, 11-18-2005, 01:02 AM
I find it very unethical that companies change pricing on current clients. Next time, read the fine print and ask questions before commiting to a company.
Posted by crododo, 11-18-2005, 06:39 AM
Server division just put up some news about their servers been hacked from outside... that they will move their non .asp costumers to their own servers.... Is they saying that windows hosting will be shout down? It really seems that way to me! They for the past 5 days talkig about sql and e-mails... but on my sites do not wor persist scripts... asp pages in total... pages can not be loaded at all... and they did not even looked at that!!! my tickets not consrning current problem is 6 days old and nobady is even looked at them!!! Is that some ones else foult to? or is that just lack of respect to the current costumers? This caind of company gives a bad name to all hosting comapany... OK. if you have a problem it happens but YOU COULD BE AT LEAST CAIND ENAF TO RESPOND TO TICKET AFTER 6 DAYS AND REPAIR PROBLEM THAT CAN BE SOLVED IN 2 MINUTES INSTED OF GIVING AWAY GENERAL EXCUSES SHAME ON YOU !!!!!
Posted by trgalatasaray, 11-18-2005, 06:48 AM
my friend I saw the last NEWS and you seem right . They say that they have realized that someone had logged into server .. And they are suspicious of ex owners because IP shows their country. If so Shame Nasir ...
Posted by ChaoticSilence, 11-18-2005, 07:47 AM
Great i read the news now on serverdivision site which is directly blaming me for all the bad things with serverdivision. First i would like you people to look at from whom it is coming. Here is some intro of "Kash Ghedia" the owner of Ambient Solutions http://www.nopaypal.com/forums/showt...id=9210&fid=17 Because of my popularity with SD clients many of whom have transfered to my servers i should have expected that, also my post in this same thread above seems to have ruffled them Make up your mind and btw i have lots to do i have to delete all the evidence cause they have my ip and see i have unlimited access to their servers , "My IP", well my IP changes everyday because i am on a dialup. I use many ISP's on top of that but they still have my unique IP Strange. This is circus. Come on play your unique game. Last edited by SoftWareRevue; 11-16-2007 at 09:30 AM. Reason: note
Posted by webfreakish, 11-18-2005, 08:21 AM
Makes me more suspicious... Many a true word has been spoken in a jest. To a previous poster "atayyash" I am not 100% sure what you mean by this... but yes, I am new to WHT, saw it mentioned such alot on SD's forum and decided to investigate. I am NOT related/associated with SD in any way OTHER than being a Client with them. Disgruntled Client at the moment, but a client none the less...
Posted by kaneko, 11-18-2005, 11:09 AM
crododo: Before going to serverdivision I was a month testing jodohost. They seemed very good but I had to leave then because the translation to the Spanish of the panel was patetic and this is a must because my clients speak spanish. And, important, a thing which I threw in lack in SD was jodohost second network separate mail server even paying a plus. Then, i think, they had a one month or one week, i'm not sure, money back warranty, but I did not request money back.
Posted by planetjoin, 11-20-2005, 12:47 PM
Hi.. Really, since AS adquiered SD all the windows servers are with a LOT of problems. But the worst part is the terrible terrible tech support that AS offer. With SD, the servers had some dowtime or some problems, but at least they asnwered ALL the tickets in few minutes ,and always tried to fix all the problems fast. Now... One of his servers are without asp.net since a week... YES a week !!!!!.. they answer the tickets really slow and without explanations.. only "we are working on it".. A WEEK !!!!! when we send a ticket from hiyacorp.com they asnwer taht we are not client of hiyacorp. I don´t know really clients of who we are so. They have a chat online in hiyacorp..com.. while I´m writing this, I´m talking with them. "I am really sorry for the inconvcenience" "we are working on it" only this they say... REALLY AMBIENT SOLUTIONS SUCKS ! I think that we must to find another windows provider.. This is not serious behaviour from AS.. Is INCREDIBLE ! Regards
Posted by lcosta, 11-20-2005, 01:02 PM
LOL the worst is that they don´t make a mind today i read that they found a backup after 4 days they found a backup errr was the backup inside the cabinet under some other thing. dammit whty they lies us? when become my payement day i will tell them that my card is broke (for some/long time ) to see if they like. WE are lossing money on them invest monthy payments (i have some resellers with them some of them yearly payed), We have custumors on the phone complain, we work with some non com org domains that need some more time to change the nameservers exemple *.pt and even if we wanna cchange provider we need hold for 2 3 days,. this is been a shame and this is A UNIQUE EXEMPLE OF HOW YOU SHOUD NOT RUNNING A BUSSINESS.
Posted by lcosta, 11-20-2005, 01:05 PM
ah, btw! why the new onwer didn´t come where explain the nasir post, or tell us who now made some more sabotages??? Or even tell us that SD is off the hook and teh best is they close and go home? Most incrible is see persons buy companyes (pay some money on them 10 20 k) and in 2/3 weeks put the company in some way out that now nobody will give 10 bucks for it..... I wonder how someone can put sush ammount of money out iof way.......
Posted by kaneko, 11-20-2005, 02:59 PM
jojojo, http://support.serverdivision.com/in...m=news&_a=view In 6 hours (between two news) the backup only restored 15% (from 25% to 40%). Oh yes! they have the nth excuse +1100 domains I ask myself, how many megabytes are recovering? p.s: Bad support and efficiency (4-5 days to restore a server and still in progress)
Posted by FredTT, 11-20-2005, 03:37 PM
When we aqquired SD, the server came with a ton of problems. I've been looking at them and the configurations on them are horrible. I applied litteraly 100+ security patches is one day. I even found one server that had games installed on the hard drive! Please don't tell me that just because we bought the servers, problems started. They have always been there. Yes, we do reply we are working on it because we can't reply much more. On average, with one service failure, we get ~75 tickets. We can't take the time to reply thouroghly to all of those tickets, but we are working on the problems. You are SD clients, not HiyaCorp clients. HiyaCorp staff will not be able to assist you because they are only trained in Linux. We have hired some special staff to handle the SD support. If your interested, this is what we are going to do with SD. Firstly, all clients not using ASP will be offered to be moved to the HiyaCorp Linux servers. Any clients who need a Windows platform will be off the current servers at TP and onto our private rack. We will migrate the hosting panel from Helm to Plesk and provide much more reliable servers. Fred T
Posted by remmey, 11-20-2005, 03:56 PM
I hope someobody replies to my ticket...otherwise i will submit one last ticket to terminate my account.
Posted by kaneko, 11-20-2005, 04:18 PM
please Fred, your work is to provide the services and our obligation is to pay for it. At least you do not take us by idiots I am not going to enter if it is truth or false that the server was a chaos or a hell, because i would be speculating (like your staff and their different excuses). Only I say that during almost a year there have been 2 problems: When SD was sold these 2 times. what double chance, no? what are you have doing during 4-5 day with the server? or that it is a "deep blue" computer where my sites are hosted and i don't know this? In FIVE days a Junior sysadmin repairs at least 4 servers.... But what I am saying! if you had spend 3-4 days in finding the backup!
Posted by FredTT, 11-20-2005, 04:29 PM
The problem is there was NO backup. The last owner did not have backup set up on this server! So please don't try to blaim us for no backups. We're doing our best to restore what we have. These servers are in horrible condition. ~Fred
Posted by kaneko, 11-20-2005, 04:34 PM
I forgot it, FredTT. An extract of your letter of presentation: when Ambient lied? before or now, with the "pertfectly good servers"? Your company honours its words, eh? Not only you say about a migration fo DC or Operating System; even more you are speaking about changing control Panel from Helm to Plesk! It's pretty cool to see how and where Ambient informs to its clients of its future intentions. You would have to put in your Webpage and in your forum the URL of WHT for the clients who do not know it comes to obtain info here.
Posted by trgalatasaray, 11-20-2005, 04:34 PM
Fred i hope you spend time more in servers then webhostingtalk forums you are sitll online but our web sites are still down!!! Please update the situation OF RESTORING at least hourly! Give us percentage of restoring we became LIARS for 4 days!!
Posted by FredTT, 11-20-2005, 04:52 PM
Hiya, I do not know the status of the update, i'm sorry. I'm currently busy dealing with the horrid billing system setup. Yes, read that line again Kaneko. PERFECTLY GOOD SERVERS. As I've already said, these servers are c***. Have you ever used Pleask before? It is much more stable then helm and provides MANY MORE easy to use functions. We are doing the best for the clients. I'm sorry, but it looks like the only reason you signed up at WHT is to bash this company. All 8 of your posts have been towards defamation of SD and no matter what I say, your just gonna keep twisting my words in your favor. If you wish to continue these discussions, please call me directly. 1877HIYACORP ext 1. ~Fred
Posted by trgalatasaray, 11-20-2005, 05:51 PM
everybody knows HELM is better!!
Posted by FredTT, 11-20-2005, 06:03 PM
To each his own. Surveys show more clients when exposed to both panels perfer Plesk over Helm. I'm assuming you've never used Plesk.
Posted by FredTT, 11-20-2005, 06:13 PM
Try something new for a change, you might find that you like it. https://plesk75w.demo.swsoft.com:8443/login.php3 us: client ps: plesk
Posted by lcosta, 11-20-2005, 06:45 PM
worst! 1 day is been told that server went off and need a OS restore, 2 day that The planet is a full and not help on the solution, 3 day was ex admin/users/somewho that try to hack the server, 4 day that errr i don´t know where is a valid backup, then today ups we found a backup and we are install it ahhh but they put +100 security patch on the server.... well i am a idiot but if on the 1st day there was a OS restore/ new install is normal that needs the windows updates, if you tell me that you install the updates *BEFORE* the server went offline then i only can tell you that you F/&%$ up all the server ... about the gameservers again, I am supresed that you only after 5 days the servers went off line you got realised that was a gameserver on the box, or worst was teher before and you didn´t done nothing. On the bottom line I would perfer (and i think all of us will agree) Have a server without - 100 security patch, and a gameserver on it Running rather then have a server with 100 patch and without a gameserver that do not work for the last 5 days. I reckon that the big secrete from OLD SD to run out was that run servers with gameservers at least the hakeers could play a bit when they hack the server... yes i am been ironic because this mtter is not anymore a funny thing this is a very sad history.........
Posted by tamouh, 11-20-2005, 07:58 PM
Let me put my input here. As being the previous owner for SD during the month of October, and for specific reasons I won't disclose here I had to depart the company. Allow me to clarify few things: 1) I agree with AS team that the server setup on SD is completely screwed up. There is no senior Windows admin who looked at the setup and didn't say it is completely screwed up from the time the ex-Admins set it up for few reasons: A) There are two drives on the system, they are Not mirrored, nor there is any sort of redundancy , so if a drive crash, everything has to be retrieved from backups. B) Each server is running full services. Instead of clustering servers and utilize the power of HELM, the original owner and his staff decided to load every single application on each server causing a HUGE overload on the servers. C) Servers are overloaded, each server contains about 1000+ domains running php, perl, ASP, ASP.NET 2, CFMX + Databases + Mail + DNS. Complete amateur job. D) When I took over, some of the backups were working, while others were not. Until I left the company, the backups were not 100% functioning and I've advised of that. Now to sharedssl where the server crashed. Here are few facts: 1) When we took over SD from Milan and his staff, the first day we took over, the server crashed with nasty IIS errors that would reboot the server anytime the servers would go back. Our conclusion after repairing the server was this: A) ServerMatrix and The Planet dedicated servers SUCKS big time. Their "Professional Support" stinks even further. What is the point of having a dedicated server with somebody if they can't fix it. The SharedSSL server had FAULTY hardware. It was clear point blank, and 3 SENIOR Windows admins confirmed that. However, ThePlanet would refuse it is a hardware issue. This is the same case with AS now and ServerMatrix. 2) ServerMatrix takes at least 12hrs - 24hrs to reload the OS. 3) ServerMatrix does NOT cooperate on repairing the server online. If the server does not boot, they tell you format it. They pretty much do NOT care. Though we have dozen servers with them and paying them monthly equal to a salary of an admin, they still do not care. 4) ServerMatrix will tell you they won't replace the hardware or switch the server until it is formatted, and IF (I stress *IF*) they feel it is hardware problem, they *MIGHT* replace part of the server. 5) Pretty much the ServerMatrix response to hardware failure, if the system does boot, then it is not hardware!!!!! 6) There is someone who is messing with SD from the day it was sold. The old staff are saying otherwise, I have evidence of intrusions, chat scripts and emails of such actions, but since I'm no longer involved with SD, these will not be released except to the current owner. 7) Lastly, I believe AS are trying their best, and they have the most good for SD. However, I understand they've been slow lately at responding to tickets and that is mainly due to the large amounts of tickets that were flowing in. As I understand it, they are bringing new support team this Monday. So in short, these are the causes for delays in getting a server restored: Server Matrix, Server Matrix, Server Matrix, lots of sites/services on one server. I also want to note about HELM, The HELM Restore utility which is used to restore sites, mails....etc while it is nice, it is definitely BUGGY to a huge extent. Which only adds to the problem. I hope this satisfy the curiousity to know what is exactly happening. p.s. any responsible server admin will make it a priority to restore a server first before doing a format. Since ThePlanet takes very long time to perform OS Reload, it takes 1/2 day just to find out the result, then another 1/2 day to attempt another solution, then a day to do a format.....etc. Another note, after leaving SD, we pulled all our servers from ServerMatrix. A company that doesn't stand behind their dedicated server client is not worth of our business. Tamouh
Posted by Yash-JH, 11-20-2005, 08:59 PM
The problem you highlight with ServerMatrix is common to many low-cost dedicated providers... We had a few servers, more than a year ago with superservers and their support if you needed an OS reload or a hardware change was very bad. These companies are not suited to be used by hosting companies really. we colocate all our hardware in a very good datacenter and have hired our own local staff to take care of them. I don't think we could have made a better decision.
Posted by trgalatasaray, 11-21-2005, 08:31 PM
hi, all sites seems down but infact there is a little IIS adjutment required. for instance you can not reach www.hostburada.com b ut you can reach www.hostburada.com/index.asp please do this simple adjustment and my all 130 web sites will be UP! thanks
Posted by lcosta, 11-22-2005, 08:52 AM
Look You Apart my backup is old, apart that they don´t answer my tickets, apart that 7 domains do not have a backup. your problems compared to mine ar nonthing ..... WEll AM packing UP and i hope that they refund me the payment till the 06/06 from one of my resellers
Posted by aahosting, 11-22-2005, 09:07 AM
I guess it's time to jump ship as the new owners just can't get their act together and get the server back up and running... I understand there are going to be issues when new owners take over but if you can't resolve them in 7 days! with all your customers down then you just shouldn't be in the web hosting business... We as resellers are at the mercy of the hosting company and this is just crazy to be down for this long... At this point with all the recent problems over at serverdivision I wouldn't trust to host any important sites on their servers as they don't seem to be able to resolve issues quickly... Poor investment to buy something and take it down to the ground because I would be supprised if any real customers stick around to see if SD can get their act together.
Posted by kaneko, 11-22-2005, 11:47 AM
Tamouh, are you actually working for SD? I have received same responses to 3 differente tickets (aka a template) with your name at the end. You was the owner when the Big one crash and now only makes a template email and push a keyboard button one an another time? please send accurate responses to accurate error notifications in the same manner that you request it: http://forums.serverdivision.com/showthread.php?t=138 or at least make a different set o response templates to different standard tickets. If a take the annoyance to send accurate info at leas you have the deference of, if not to do the same, to be a little more informative. What about .shtm pages. It is so difficult as decode the DNA that take as much? God take us confessed!
Posted by tamouh, 11-22-2005, 11:53 AM
Buddy, 1) I understand you are frustrated 2) NO, I don't work for SD, and I'm not involved with it anymore. I'm only doing this TODAY to help Ambient Solutions. and NO I'm not being paid to do it. 3) If you don't like my response, then good luck. If you want me to respond to your ticket, as mentioned in the forum, document it properly and it will be resolved as long as it is within the scale of things I'm working on. Many other clients got custom response from me personally, I'd to close around 200 tickets with automated response because 88% were duplicates and I need to know the urgent issues standing at the moment. Again, if you don't like my response, then tough luck. I'm here to satisfy everyone, but I will only appreciate those who appreciate what I'm trying to do. I'm taking time from my regular work to help here, and I'm happy to help, but not to your type of responses. Last edited by tamouh; 11-22-2005 at 11:58 AM.
Posted by kaneko, 11-22-2005, 12:38 PM
oh no, i am not frustrated. The sites i have in SD are not critical. And in answer to if I like or not your answers I cannot value them because they do not say anything to value. Here is your answer type, that who see it judges what kind of answer is it in response to specific and different issues like ip in mail blacklist, db folder permissions, ASP.net not working, Helm panel down because permissions, etc.... If the ticket was related to things in your thread, ok, but if the problem is of other type your response is useless. And now, once more time: what about .shtm in sharedssl? This is not urgent to proper working of websites?
Posted by TrueFact, 11-23-2005, 02:11 PM
Hello kaneko you cannot blame Tamouh. He is the old owner and not working for SD. If you have any complains just blame ServerDivsion's new owner. I know tamouh personaly and he is a good guy and doing his best for you. Also remember that he solved all the issues when he was the owner. Thanks
Posted by kaneko, 11-23-2005, 05:09 PM
hello smiling4ever, never looked to attack tamouh. Only I have directed to who sign the support ticket and only like worker, never like person. I remeber that he solved first crash, but i remember too that before Tamouh ownership and for about 10 months the downtime was almost 0 hours. Yes, almost 0 in these disastrous servers! what happened? i don't know, but how much chance of casuality is two owner changes = two disasters?
Posted by TrueFact, 11-23-2005, 05:15 PM
Hi kaneko, I think they will resolve all the issues. Ambient is a large company in UK and they will repair everything. It is a matter of time. regards
Posted by kaneko, 11-23-2005, 05:34 PM
Now the thing goes ok. I went in past days to hiyacorp website, that i think are the same company. If this is true they only sell linux hosting and then i can explain me the about 6 days to resolve the crash. Here is a clear thing: It is virtually impossible that a minimal trained team takes 6 days in recovering an OS and basically 3-4 services. To do this with about 3 hours is more than sufficent. Then us, the customers, upload our sites and dbs and that's all. Finish. what I believe that it has happened here? watch, in a message a member I believe that it commented that they had to install about 100 patches to the system. Then i wondered, since when MS have released 100 patches for w2k3 from the SP1?
Posted by Yash-JH, 11-23-2005, 10:53 PM
SP1 includes a bulk of win2k3 patches.. once installing that, there are hardly many additional patches.
Posted by tamouh, 11-23-2005, 11:04 PM
Well, according to Secunia there has been 36 new patches released for Win 2003 STD since January, 2005. http://secunia.com/product/1173/?period=2005
Posted by webfreakish, 11-24-2005, 05:06 PM
If any one of SD / Ambient is here... Please.... I have a serious issue outstanding since 23/11/2005 09:11AM +GST which has not been resolved at all. Ticket ID: BOR-761836 HTTPS stopped functioning on this website of my client. I lost 40 clients after SHARDEDSSL's crash and I hold it against no-one. Life goes on. But I cannot afford to lose this client too. She pays $45 p/m directly to SD for these functions... and I pay SD too for the hosting account... that's about $55 p/m of which we are getting no support for... These amounts may seem mundane to you in the global scheme of things but to us it's bread on our table.... Please someone.... anyone from SD /Ambient??? Thanks
Posted by kbugdesigner, 11-25-2005, 07:37 AM
Hello, Now they only support 8 hours a day and if clients want more have to pay This wasnt a complete disgrace if they really support in that 8 hours, but we sent a support ticket for more than 14 hours and nothing. And for a great surprise all email sent to us is not reaching our mail box SERVERDIVISION sucks, they are all liars and a company that based their arguments on lies its a big SH.... They said support staff was coming i think they meant staff to clean toilets not to support their clients.
Posted by planetjoin, 11-26-2005, 03:33 PM
Hello : I´m really don´t understand the people of AS. Why you people buy one hosting company if you can´t manage it ? all the SD clients surely are moving thier sites to another provider (more serious) I have problems in all my sites since AS adquiered SD. Now they reduce the time to give support.. but the problems are critical ! I´ve already lost more of 20 clients, credibility an much money. Every day I have some problem, never answer the tickets and if we chat thru Hiyacorp, when the operator can´t fix the problem, just end the chat and appears OFFLINE. Is terrible the way how AS is managing this situation. Ambient Solutions really sucks. Please Fred.. send us thru webhostingtalk some explanation : You still offering web hosting to all the SD clients or not. Is totally unaceptable this situation. Apparently you want to lose all the SD clients. I´m really don´t understand why you buy the company Fabian
Posted by crododo, 11-27-2005, 01:57 PM
I have a big problem widht them to (again) I wish to stop my payment for their service (becuose it sucks) but they do not allow me!!!!! Is they thinking I will pay every month for something I do not getting? Any ideas on haw to stop my credit card billing on ther side? They are cruks, layers and they are stelling my money!!!!!!!
Posted by lostside, 11-27-2005, 02:30 PM
that's wy I alwys use virtual Credit cards, the numbers expire, it means i hav eto update the card information evrytime but it also means i can stop pay. I'm so mad at SD, they had such a great service and now this. my sites are all down since yesterday morning. I just hope they get up so i can backup evrything.
Posted by webfreakish, 11-27-2005, 06:48 PM
I would advise you all to get in touch with your local Bristish Embassy. They will help you get started on a law suit that Ambient will never forget for as long as they live! I am in the process already... I have had enough and they had ample time to get their act together... They can't say I didn't warn them... They are under the wrong impression that because we are all from various parts of the world far removed from them that we can't "reach" them... Well, they will soon sit with a situation they are going to wish never happened.
Posted by lostside, 11-27-2005, 06:51 PM
I get the impresion that since they are all web based companies and we have no real contract that we can´t do much. is that true?
Posted by FredTT, 11-28-2005, 12:53 AM
Guys, Why don't you pay attention and read the whole thread before you go off and start bashing people. I love it how people with only 5 posts come here and start screaming at the top of their lungs, expecting the WHT community to do something about it. I don't mean much by it, but if you really don't like the company, MOVE!!! I mean, what do you do when you try cheese from a grocery store and your don't like it, you don't buy it again. You get a shampoo and you don't like it, you don't buy it again. Other people may like it but its not for you. Alot of people here are complaining about problems that don't exist. I've gone through the SD ticket board and most of the tickets I see are people trying to request help for problems we don't support (my script isn't working, can you help me install this or that, etc). When Ambient purchased SD, it was nothing as described. The servers were said to be profesionally set up, but instead I bet you my 10 year old could of done a better job. We were told backups were set up, but in fact only two servers were backing up. The previous owner's staff had installed backdoors on the server. I patched all the servers when we got them, but the trojans seem to have been hardcoded into some software. Everything thats been happening to the servers has been a result of malicous activity. The datacenter will not work with us. We ask them to do something, and it take them 24 hours to respond, only to say that it will cost us $600 to do a simple task. Reboots take 30 minutes. We didn't pick the DC, the servers came like this. READ THE PASSAGE FROM THE OWNER BEFORE MILAN BELOW!! If Ambient had not bought the company, none of you would of had hosting right now. SD would of been shut down. I'm sorry, i'm tired of all of this. People are failing to see beyond what they want to see. Will a Mod PLEASE close this thread. ~Fred T
Posted by realvaluehosting, 11-28-2005, 03:44 PM
As far as I read your forums and WHT, at least two of your servers are down for over 72 hours... and everybody is complaining that there is no real answers and solutions to their problems. Moreover, somewhere in your post I read that you people (support staff) are not Windows Experts while all the servers at SD are Windows Servers. You purchased SD about one months ago, if I am correct and today you are saying that you are hiring new support staff - http://support.serverdivision.com/in...news&newsid=47 Hosting is not like groceries that you buy and if you don't like just though it. SD has clients for over months and with previous owner they had faith (as everybody said). On Windows Servers one cannot move the sites easily specially when HELM doesn't provide any backup utility to reseller or end user level. And for a reseller who have over 50 sites configured in his account makes the job of moving the accounts is a nightmare.
Posted by remmey, 11-28-2005, 08:36 PM
quote: "I don't mean much by it, but if you really don't like the company, MOVE!!! I mean, what do you do when you try cheese from a grocery store and your don't like it, you don't buy it again. You get a shampoo and you don't like it, you don't buy it again. Other people may like it but its not for you." -gee, I don't remember the last time i bought the wrong cheese and it cost me thousands of dollars in lost revenue...
Posted by realvaluehosting, 11-28-2005, 09:44 PM
lol: Well said remmey
Posted by realvaluehosting, 11-29-2005, 04:41 AM
Cheese: Cheese is a solid food made from the curdled milk of various animals—most commonly cows but sometimes goats, sheep, reindeer, and water buffalo. There are hundreds of types of cheese. Rennet is often used to induce coagulation in the milk, although some cheeses are curdled with acids like vinegar or lemon juice or with extracts of various species of Cynara (sometimes called vegetable rennet). ... Hosting: On the Internet, virtual hosting is the provision of Web server and other services so that a company or individual doesn't have to purchase and maintain their own Web server host with a line to the Internet. A virtual hosting provider is sometimes called a Web or Internet "space provider." Typically, virtual hosting provides a customer who wants a Web site with: domain name registration assistance, multiple domain names that map to the registered domain name, an allocation of file storage and directory setup for the Web site files (HTML and graphic image files), e-mail addresses, and, optionally, Web site creation services. The virtual hosting user (the Web site owner) needs only to have a File Transfer Protocol (FTP) program for exchanging files with the virtual host.
Posted by Yash-JH, 11-29-2005, 04:55 AM
I had a quick look at their forum and one of their admins said they are reinstalling IIS because a DDOS attack damaged the server. Unbelievable
Posted by ChaoticSilence, 11-29-2005, 04:55 AM
Oh you spent all those hours researching cheese!!!
Posted by ChaoticSilence, 11-29-2005, 04:57 AM
Yes i saw that too. IIS was hit pretty badly by DDOS. "Injured badly, it was last seen going for a pi** after being hit at all the wrong places"
Posted by realvaluehosting, 11-29-2005, 05:09 AM
They had 100s of complaining posts on their forums which they have deleted now. I was trying to find out the similarity between Cheese and Hosting
Posted by ChaoticSilence, 11-29-2005, 05:14 AM
BTW Sonia and Yash i want to congratulate you both on building a very solid structure for your hosting companies. I had to start again after Milan decided to sell this company, i hope to see a lot of healthy competition from your respective companies.
Posted by realvaluehosting, 11-29-2005, 05:26 AM
BTW, are you Nasir?
Posted by ChaoticSilence, 11-29-2005, 05:28 AM
Yes Nasir.
Posted by lcosta, 11-30-2005, 06:09 PM
LOLLLLLLLLLLLLL this make me laught! FRED you are a joke mate My 2 GB reseller account with you is 90 % of the time with a critict problem, so i stop that payment, meanwhyle (i am a ***) i also have a full Reseller year payment account with you. it was supose that you run the yearly account till the end of the payment, BUT SUPRISE SUPRISE YOU cut that account and ask me to pay the other (monthy) in order to You Pull a backup from the backup´s aren´t you a dam joke or am i wrong And is a normal thing a company plays with others moneys/business ?????
Posted by kaneko, 12-01-2005, 09:23 AM
A bit o fun time..... why to waste the time, I am going to answer to you how FredTT will do it: It is not our fault of course, the little people of bad santa have taken it with our server, we are doing the impossible to solve it. In the meanwhile I inform you that the technical support will be reduced to 4 hours/day, the average time online of the Web sites cut down to 45% and the price will raise a 50% by the great service that we give. Have a good day, Freddy
Posted by MyNameSolutions, 12-01-2005, 11:40 AM
That was my biggest problem with SD, the lying and misinformation, the pointing of fingers at everyone else for their problems. What kind of business person would not audit the servers before buying a company? And these are the same business people who are supposed to be in the hosting business? I left SD because they kept everyone in the virtual dark about what was going on, everything was the old staff's fault, they did it before he left, its his fault, etc. The old staff was the reason SD was good. I cant stand blame shifters. I am an adult, dont treat me like a child and lie to me or not give me the full story when I am paying you. A few days after I moved my sites, I got a notice from my monitoring company telling me sharedssl had been down for over 24 hours, and that there might be a serious problem. If you have alot of clients on your reseller account, hire a company to migrate everything, check the HELM forums on WebHostAutomation. And if you are losing thousands of dollars a month because of this, then you should have been on a dedicated box and not a reseller plan.
Posted by kaneko, 12-01-2005, 11:55 AM
I will move my sites on january if this situation persists as i think that it will follow bad because worse almost it would cannot be (except big crashes). And not even have offered a discount by the 6-7 days offline. On the contrary, they reduce services and quality!! Today SD offers total insecurity every day, good for the lovers of the risk.
Posted by ThomasO, 12-03-2005, 12:02 PM
LOL Guys, wake up. SD is pretty much dead, move your files and sites, and you move on with the as well. As simple as that.
Posted by iwebtech, 12-06-2005, 11:26 AM
Yes indeed to many hours of downtime (over 48h) . They should apply a full month discount for their users without any comments and appologize to them But until now no sign of something like that. Even now I see they do not respond to support tickets, they sent out invoices without knowing the previous billing date and some customers will pay twice this month without knowing. ThomasO is right , move all your sites to another provider soon I belive you will have nothing to move.
Posted by lostside, 12-06-2005, 07:25 PM
SD is dead indeed i have a ticket open for 3 days now and now solution.
Posted by kaneko, 12-06-2005, 10:37 PM
Excellent windows support team at SD or AB: http://forums.serverdivision.com/showthread.php?t=179