Do any companies handle END-USER Support?

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Posted by netspots, 02-02-2006, 09:26 PM
Is there such a thing as a hosting company that handles all end-user support for you? One that allows you to set up a reseller account, then you work on sending customers to the site to sign up for service, but THEY interact with the customer, not you. Any such thing out there?? (not an affiliate program, but a reseller program)
Posted by StackHost, 02-02-2006, 10:07 PM
Yes, but it is obviously expensive. You may want to ask all of your prospective hosts and get a few quotes.
Posted by AnmolTech, 02-02-2006, 10:21 PM
I will be starting my own hosting biz soon and plan to have enduser support.For example say i have reseller accounts.Anyone who signs up for a reseller account and everyone in it will be supported.For the reseller its a one stop thing. I dont think it will be much expensive.A very good outsourced support will be able to handle everyone on the server. There is one imp issue regarding end user support and i am still trying to figure that out. You might want to ck out bliksemhosting.com they offer enduser support.Send them an email and ask them. GoodLuck vijay
Posted by webbist101, 02-02-2006, 11:04 PM
There are a few companies out there, but make sure you pick a reliable one. For instance, varhosting offers it, but they have a very very bad reputation. Another company offers it, ResellerZoom, and they have a decent reputation. Just make sure you know who will be handling your clients.
Posted by netspots, 02-02-2006, 11:17 PM
So far I've found 2 that offer it and *appear* to be decent companies: 1. ResellerZoom - included free (free is good!) 2. CartikaHosting - you gotta pay for it. Has anyone here used either (or both?) of these companies? If so, any feedback you can share?
Posted by webbist101, 02-02-2006, 11:23 PM
CartikaHosting - http://www.webhostingtalk.com/showth...CartikaHosting , http://www.webhostingtalk.com/showth...CartikaHosting , http://www.webhostingtalk.com/showth...CartikaHosting ResellerZoom - http://www.webhostingtalk.com/showth...t=ResellerZoom , http://www.webhostingtalk.com/showth...t=ResellerZoom , http://www.webhostingtalk.com/showth...t=ResellerZoom The search feature can do wonders...
Posted by AnmolTech, 02-02-2006, 11:32 PM
reseller zoom offers only email support for endusers not helpdesk support last time i talked to them. You might want to ck on that to be 100% sure.
Posted by WireNine, 02-03-2006, 01:46 AM
If you are on a tight budget, go for ResellerZoom, they offer budget reseller plans with end-user support included free.
Posted by netspots, 02-03-2006, 10:05 AM
Thanks. But is there anyone else that you recommend? The budget isn't *that* tight! :-)
Posted by cunning, 02-03-2006, 11:15 AM
The good ones are already listed though you can also checkout webkore.net
Posted by Shaw Networks, 02-05-2006, 03:54 AM
Reseller(s)Panel provides end user support, but offers quite untraditional reseller accounts.
Posted by HostingIsCool, 02-05-2006, 03:51 PM
IN searching Google there were quite a nuumber. If it were me I would find someone with some longevity and a contact phone number with live people YOU could talk with... my .02