turnkey/ digitial hosting goes broke! [MERGED]

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Posted by sitespt, 09-03-2005, 02:41 PM
Hello: I wonder if there's someone with digitalhostingservice.com Their costs are very good. Is the quality so good, too? Anyone with some good/bad experiences since some time ago? Thank you
Posted by DediWebHost, 09-03-2005, 03:12 PM
There was an exact same thread a few hours ago Try the search, its very handy : http://www.webhostingtalk.com/search.php?s=
Posted by serverfirst, 09-11-2005, 02:22 PM
There are nothing.
Posted by TieuDieuTu, 09-11-2005, 09:12 PM
They're quite new on the block. It's virtually impossible to get someone who has been using them for long. IMO so far they seems to be good, but how long will it last, who knows. You may want to get their cheapest server and testing them out for a few months to see what happens.
Posted by Defcon|Rich, 09-11-2005, 09:49 PM
Considering 90% of WHT looks at price alone.. I expect them to do well Only time will tell if they can sustain the volume. Personally I would sit back and watch for a few months before renting anything from a new provider especially one that seems to cater to the budget market. WHT has a way of weeding out the good from the bad Good luck
Posted by visualfast, 09-11-2005, 10:52 PM
Try to ping My server "71.9.25.218" it will clear all things Thanks From Kamran Iqbal
Posted by Defcon|Rich, 09-11-2005, 10:59 PM
Pinging 71.9.25.218 with 32 bytes of data: Reply from 71.9.25.218: bytes=32 time=102ms TTL=41 Request timed out. Reply from 71.9.25.218: bytes=32 time=160ms TTL=41 Reply from 71.9.25.218: bytes=32 time=100ms TTL=41 Request timed out. Request timed out. Reply from 71.9.25.218: bytes=32 time=105ms TTL=41 Reply from 71.9.25.218: bytes=32 time=99ms TTL=41 Request timed out. Reply from 71.9.25.218: bytes=32 time=104ms TTL=41 Reply from 71.9.25.218: bytes=32 time=115ms TTL=41 Reply from 71.9.25.218: bytes=32 time=126ms TTL=41 Request timed out. Request timed out. Reply from 71.9.25.218: bytes=32 time=98ms TTL=41 Reply from 71.9.25.218: bytes=32 time=130ms TTL=41 Request timed out. Request timed out. Request timed out. Request timed out.
Posted by visualfast, 09-11-2005, 11:01 PM
Now Justify your self?? any idea which sort of problem??? any problem in server?? or problem from DHS side?? Thanks From Kamran Iqbal
Posted by Defcon|Rich, 09-11-2005, 11:05 PM
Could be alot of things.. I would suggest since you paid them for the server you should seek their help in resolving the issues you have.
Posted by visualfast, 09-11-2005, 11:08 PM
i just Face this problem 2 hours before and i post urgent ticket to there support team still waiting for answer my server 99% resources Free nothing installed Kiss firewall working well is this any sort of Dos Attack?? or some thing else because i can Ping there main site quite easily thanks From Kamran Iqbal
Posted by Defcon|Rich, 09-11-2005, 11:14 PM
Well considering the whois record points the IP space to "Hot Spot Broadband" (www.hotspotbroadband.com) and the domain is hidden.. I'm not quite sure what to think.. It looks like a residential network..
Posted by visualfast, 09-11-2005, 11:22 PM
try to get digitalhostingservice.com ip who is information Ip of digital hosting service is "71.9.26.166" and check who is your self its shows "CustName: Hot Spot Broadband Address: 9736 S. Virginia St. Address: Unit C Address: Use as many Customer Address lines as needed to specify City: Reno StateProv: NV PostalCode: 89521 Country: US RegDate: 2005-05-24 Updated: 2005-05-24" Thanks From Kamran Iqbal
Posted by zacharooni, 09-12-2005, 12:30 AM
Sounds too good to be true, but I may give them a try after a bit when they establish a lasting reputation.
Posted by tommyd, 09-12-2005, 12:39 AM
HotSpot Broadband is the name of our local Internet Service here in the Reno Area. I hope this clears up any questions you may have.
Posted by visualfast, 09-12-2005, 12:42 AM
Kindly Check My Ticket no VGD-13420 its waiting for your respinse since 3 hours its will clear more things Thanks
Posted by tommyd, 09-12-2005, 12:42 AM
Actually, let me make it clearer, HotSpot Broadband is us, not a bandwidth reseller. We are one of the same.
Posted by visualfast, 09-12-2005, 12:46 AM
Check My Ticket Number VGD-13420 its waiting since 3 hours for your response it will also clear some things Thanks From Kamran Iqbal
Posted by Defcon|Rich, 09-12-2005, 12:55 AM
If anyone wants more information do a google search.. I'm not impressed.. Just by the fact DHS only jumped on this topic to "Set the record straight" and totally ignored a paying customer tells me alot.. Here's a nice review on HotSpot Broadband i found at broadband reports in case your interested.
Posted by tommyd, 09-12-2005, 12:58 AM
Kamran / X-Gaming I can not reply to support related requests on WHT as it is violation of the rules to use their resources as a support forum. I will now leave this thread. Thank you
Posted by visualfast, 09-12-2005, 01:03 AM
and what about my server ping problem ??? 71.9.25.218 hahaha its mean i have to wait couple of hours when support staff avilable Quite funny Sales person online and Support offline Quite strange its mean DHS NEED Order not Support Let see What happend Always hope for the best in 59$ how much you can expect
Posted by net, 09-12-2005, 04:22 AM
Pinging 71.9.25.218 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Reply from 71.9.25.218: bytes=32 time=245ms TTL=44 Ping statistics for 71.9.25.218: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 245ms, Maximum = 245ms, Average = 61ms Not good man :-(
Posted by visualfast, 09-12-2005, 04:59 AM
The Replied Me 1 hour before and Said they are working to solve this problem Hope Problem solve There support Person Tommy is great i really like this person he is always helpfull but little Late reply comes from there side hope these communication problem solved soon Thanks From Kamran Iqbal
Posted by fuzion2k5, 09-12-2005, 06:14 AM
I can tell you by the looks of DHS and they way they reply on WHT, they are not a good company. Many complaints about outages, downtime etc is not a good impression /me hugs my ev1, sm and lt servers
Posted by visualfast, 09-12-2005, 06:27 AM
i Supose new Companies need some time to establish him self They are facing same sort of problem with other facing when they start there services. i know they are working quite hard to make a reliable company Due to too much order due to cheap costs they are facing tese sort of problem i supose and i dont think so they have enough support staff available thats y i m not using there server for professional use i m just doing beta test of my server since 10 days. Let see what happend Always Hope For the best thanks From Kamran
Posted by NickFritz, 09-12-2005, 08:02 AM
There servers are high quality, their responce is great within working hours, out of working hours they never respond, even tho they say on their site "We do have 24/7 standard support available though via email." Guess they receive the emails 24/7 but never respond hehe. I love my server, the setup was great, the speeds "were" great up until a day or two ago. It seems some network problems at their end. My server is a perfect specimin I was expecting a few hiccups and this is only the second i have had. They are a new company and obiously they are still setting up their infastructure. my ip is 71.9.25.146 I am having the same problems as the other member.
Posted by PremiumHost, 09-12-2005, 09:58 AM
The ping time to my server is the fastest in comparison with other providers. The only problem is that they do network maintenance every weekend
Posted by TieuDieuTu, 09-12-2005, 04:52 PM
They just have another promotion posted on here (yesterday?). I believe it's in their best interest, and their customers as well, is to fix any problems they have before running another promo. And possibly raising the price a bit
Posted by NickFritz, 09-14-2005, 07:38 AM
I think they took your advise
Posted by NickFritz, 09-21-2005, 12:08 AM
Down we go again. the whole .25 ip pool.
Posted by gounder, 09-21-2005, 12:17 AM
It just might be your server. Mine is up and running.
Posted by visualfast, 09-21-2005, 12:29 AM
Mine also Down i think 71.9.25.xx Pool is Down again hahaha Lolzzzzzzzzzzzzzzz its digitalhosting service any reply comes from support???
Posted by visualfast, 09-21-2005, 12:32 AM
Up again its up
Posted by TieuDieuTu, 09-21-2005, 05:10 PM
It seems that their network fluctuates a lot. They're currently in the process of upgrading their facility, so hopefully things will get better.
Posted by gounder, 09-21-2005, 05:52 PM
They say that their facility is being upgraded that what I heard from Tommy'a reply I have also noticed their network fluctuate time to time However if for any reason you have a server down, simply call the support number posted on their site and they do pick up the phone. So you would talk to live person.
Posted by visualfast, 09-27-2005, 10:00 AM
Any one facing problem again on .25 Pool?? since 4 to 5 hours DHS Down Let me inform if any one got answer from support Thanks From Kamran Iqbal
Posted by gounder, 09-27-2005, 10:14 AM
nope, I have no trouble with my server and has been running smoothly. Have you tried contacting them?
Posted by visualfast, 09-27-2005, 10:40 AM
might be you are from diffrent pool 71.9.25.XX getting problem i try to contact them just one reply we are checking this thing and after no reply can you ping there teritoy Ip "71.9.25.10" show me the result from your end Thanks
Posted by gounder, 09-27-2005, 10:51 AM
Tracing route to ns3.renonoc.net [71.9.25.10] over a maximum of 30 hops: 1 11 ms 11 ms 11 ms 64-142-103-1.dsl.static.sonic.net [64.142.103.1] 2 12 ms 12 ms 13 ms 3.ge-2-1-0.gw2.sr.sonic.net [64.142.117.37] 3 12 ms 12 ms 12 ms 0.at-0-0-0.gw.sr.sonic.net [64.142.0.177] 4 13 ms 13 ms 13 ms 0.ge-0-1-0.gw4.200p-sf.sonic.net [64.142.0.198] 5 15 ms 14 ms 15 ms 100.ge-1-2-0.gw2.equinix-sj.sonic.net [64.142.0. 210] 6 14 ms 14 ms 14 ms GigabitEthernet1-0.GW1.SJC7.ALTER.NET [157.130.2 14.177] 7 14 ms 14 ms 15 ms POS1-0.XR2.SJC7.ALTER.NET [152.63.53.194] 8 15 ms * 15 ms 0.so-4-3-0.XL2.SCL2.ALTER.NET [152.63.52.141] 9 16 ms 15 ms 16 ms 0.so-7-0-0.BR1.SCL2.ALTER.NET [152.63.57.101] 10 17 ms 17 ms 17 ms eli-gw.abnva.ip.att.net [192.205.32.73] 11 22 ms 22 ms 22 ms tbr1-p011801.sffca.ip.att.net [12.122.80.65] 12 20 ms 19 ms 20 ms gar1-p370.sc1ca.ip.att.net [12.122.2.245] 13 23 ms 23 ms 23 ms 12.124.34.10 14 23 ms 23 ms 23 ms cr01.reno.nv.charter.com [24.205.192.122] 15 24 ms 23 ms 24 ms 24-205-192-186.static.reno.nv.charter.com [24.20 5.192.186] 16 24 ms 24 ms 24 ms 66-214-214-2.static.reno.nv.charter.com [66.214. 214.2] 17 23 ms 23 ms 24 ms 66-215-135-194.static.reno.nv.charter.com [66.21 5.135.194] 18 * 23 ms * ns3.renonoc.net [71.9.25.10] 19 * * * Request timed out. 20 24 ms * * ns3.renonoc.net [71.9.25.10] 21 25 ms 23 ms * ns3.renonoc.net [71.9.25.10] 22 23 ms * * ns3.renonoc.net [71.9.25.10] 23 * * * Request timed out. 24 * * * Request timed out. 25 24 ms * 24 ms ns3.renonoc.net [71.9.25.10] Trace complete.
Posted by visualfast, 09-27-2005, 10:56 AM
they are facing some problem again
Posted by gounder, 09-27-2005, 11:05 AM
It appers that way on that certain IP range. However mine is running flawless for weeks
Posted by gounder, 09-27-2005, 12:06 PM
Kamran Iqbal, I would suggest you open this Network issue topic in "Providers and Network Outages" section.
Posted by visualfast, 09-27-2005, 12:06 PM
seems to be little fine but little ping problem still here let me inform if any one server 100% up?
Posted by visualfast, 09-27-2005, 12:11 PM
let me check is there is any section on webhostingtalk thanks for your information from Kamran iqbal
Posted by TieuDieuTu, 09-27-2005, 03:21 PM
I have a testing server with them. My IP is in the .26.xx range, not in the seemingly troublesome .25.xx range. I haven't encountered any problem, network wise that causes downtime, that I know of. The speed is quite fast most of the time. However, today, it seems their network is congested. I usually would be able to upload files around 350 KB - 450 KB to my server with ease. Today, the max speed's only 100 - 120 KB. Edit: Acutally, the speed averages around 80 - 90 KB. Don't know what happens.
Posted by NickFritz, 09-28-2005, 04:48 AM
its down again Suposidly its the network admin not being able to fix something.
Posted by visualfast, 09-28-2005, 04:53 AM
yeh 100% right down again and again No solution yet Admin not yet fixed this problem did you get any info from DHS?? Mine down since yesterday and now almost completly down
Posted by NickFritz, 09-28-2005, 04:58 AM
I don't know if im supposed to tell you this but this is what they told me " Nick: I am very aware of the situation, and very sorry I do not have a solid answer other than if our network amdin does not fix it once and for all, he will no longer be our network admin. Thank you "
Posted by visualfast, 09-28-2005, 05:06 AM
Exectly The Same msg which i received Who is Network admin? any idea
Posted by NickFritz, 09-28-2005, 07:19 AM
Hope it gets fixed soon
Posted by visualfast, 09-28-2005, 07:26 AM
Just a Little hope
Posted by gounder, 09-28-2005, 09:59 AM
It must you guy are all in a different IP pool. However I have not experienced any downtime due to network. Hope it get resolved soon for you guys.
Posted by visualfast, 09-28-2005, 10:29 AM
Now No answer from Support Departmnet Even our ticket status Shows "ON HOLD" They are facing such a worst kind of problem in .25 Ip Pool i try to call 3 times but No solution gounder you are lucky because you are from diffrent Pool let see what happend almsot more then 24 hours no solution yet But its 99.9% uptime lolzzzz
Posted by TieuDieuTu, 09-28-2005, 01:40 PM
True, my IP's in .26 pool and I have no problem whatsoever. Hope others will be fine soon.
Posted by Neosurge, 09-28-2005, 03:46 PM
Seems like too many headaches from a provider just to save a foin coins.
Posted by NickFritz, 09-28-2005, 06:06 PM
I'd ask to move to the .26 .27 pool but that would stuff alot of things up
Posted by tommyd, 09-28-2005, 06:40 PM
We are working hard to resolve the issues, tomorrow the 25 issue will be resolved once and for all. Thank you
Posted by NickFritz, 09-30-2005, 07:37 AM
seems stable so far im on the .25 pool
Posted by visualfast, 09-30-2005, 07:42 AM
yeh Yeh Stable now
Posted by gounder, 09-30-2005, 09:47 AM
Thats great to hear guys.
Posted by visualfast, 09-30-2005, 04:41 PM
ITS AGAIN DOWN TODAY AND NO SUPPORT FROM YOUR SIDE 2 Ticket Submited already No Replay YET is That 99.9%???????
Posted by NameShark, 10-03-2005, 09:15 AM
I am glad I did not go with them as I almost did. After reading all these posts I would have been just a little upset. I decided to go with servstra and they have been great. I have not waited more than 30 mins for any ticket response. costs are a little higher and their package is not as large on hard drive, but I will take the 100% uptime and service any day. Good Luck.
Posted by visualfast, 10-03-2005, 11:17 AM
its UP since 4 days no issue Seems to be they improve a lot
Posted by jayzee, 10-03-2005, 11:21 AM
visualfast, it's like you are monitoring network for them. LOL
Posted by visualfast, 10-03-2005, 12:26 PM
now i just check my server status since 4 days its 100% seems to be they improve little bit today i paid them my second bill hope server remain same stable
Posted by NickFritz, 10-06-2005, 06:20 AM
How are you checking your stats?
Posted by phr0, 10-06-2005, 06:25 AM
I'm on the 25.x pool and its up and down like a yo-yo :?
Posted by CrazyDeveloper, 10-06-2005, 07:03 AM
I'm also a customer at DigitalHostingService, I have a reseller with them and I'm hosting a popular forum, and I've experienced a couple of downtimes previously and also today! I don't like this! there's usually 20-50+ people online but now there are only 5-10 people online at my forum throughout the whole day I thought this would be a great host, but I think I'll be moving to a dedicated server somewhere else! All customers interested in Digital Hosting Services webhosting plans, take heed, you are in for a fright! - One unhappy and disappointed DHS customer.
Posted by NickFritz, 10-06-2005, 07:21 AM
Yes at the moment its down and up like a yoyo again. I was told they fixed the problem last week. And its been fine for a week. GRRRRR
Posted by visualfast, 10-06-2005, 07:45 AM
What i say more no reply from support team 25th pool again down who is responsible for business loss?? because now DHS ignoring us and last week they told in forum that problem Fixed and now Comes again my cleints going to Kill me waiting for update from DHS Any reply comes????
Posted by NickFritz, 10-06-2005, 07:58 AM
No reply, and lucky my clients are asleep now :/ I'm starting to look for alternatives but i really don't want to because i've put so much time into this server, with extra ips and so forth. Ill stick it out, but god... Its very annoying.
Posted by NickFritz, 10-06-2005, 08:04 AM
It's up again.
Posted by visualfast, 10-06-2005, 08:47 AM
Its Down Not ye Up
Posted by visualfast, 10-06-2005, 08:50 AM
DHS Inform By email "HI there!, yes there network problems coz a TM got crashed and make the network non stable. Please,, be patient, our techs are working hard today to fix this problem as soon as possible. Thanks! Ayuda en Español " any Idea What is TM???
Posted by CrazyDeveloper, 10-06-2005, 09:20 AM
I have no idea, but this is starting to really annoy me and I am now looking for a new provider!
Posted by PremiumHost, 10-06-2005, 09:59 AM
I have one server with them. The server was attacked (ddos) about 2 days ago, 600-100 SYN_REC from only 1 ip 24.170.25.205 I tried to block that ip using apf, iptables ... but it didn't work I sent a support ticket after spending more than 4 hours on blocking that ip The ticket was replied several hours later: Just relax, let we take care of it if it happens again. Now it's being under attacked again, the same ip. DHS didn't do anything. The attack was stopped because it became too boring, lol
Posted by CrazyDeveloper, 10-06-2005, 10:03 AM
How lame can script kiddies get these days?
Posted by gounder, 10-06-2005, 11:13 AM
Sorry you guys are having problems again. Once again it must be some of you guys only and also due to you servers being in different IP pool. I have had not experienced any downtime yet and its been running for 33 days. Currently my machine is just to test thier service so far its been ok for me. So best of luck. hope it gets resolved soon.
Posted by CrazyDeveloper, 10-06-2005, 10:42 PM
My forum is still very slow and noone has hardly registered, my forum is now dieing thanks to these stupid script kiddies! I hope Digital Hosting Service can fix this very soon, there are many unhappy customers, including myself!
Posted by visualfast, 10-07-2005, 05:45 AM
i thought i mad ea mistake to purchase from these DHS Kids very very poor uptime i try to save some bucks but now i know it Cheap never Always Good Going to find any 100% uptime service provider because DHS IS Totally Useless One More unhappy and disappointed DHS customer.
Posted by premium20, 10-07-2005, 06:41 AM
DHS and turnkeyresellers are one and the same company. DHS bought over Turnkey. So, does this mean that turnkeyresellers also has same problems? Kind of strange because Robert claims that service levels have improved.
Posted by visualfast, 10-07-2005, 07:01 AM
haha improve 93% uptime since 7 days its improve??? 8 outage since 7 days improve you must been kidding
Posted by visualfast, 10-07-2005, 07:03 AM
need Proof Visit "http://www.siteuptime.com/statistics.php?Id=22237&&UserId=35988" and check your self Totally 1 penny service they are providing
Posted by CrazyDeveloper, 10-07-2005, 01:37 PM
My sites seem to be loading normal, yay, now I can move!
Posted by CrazyDeveloper, 10-08-2005, 03:44 AM
UPDATE: Now the MySQL server is down..
Posted by Webfactor, 10-08-2005, 07:21 AM
Best thread ever. Guys,you are not customers,you are beta testers.You should get money from DHS for beta testing.Really
Posted by visualfast, 10-08-2005, 07:28 AM
i know DHS is watching this treat and killing there admin regarding these things this treat destroy image of DHS i dont think so now peoples recomm DHS to purchase dedicated server
Posted by Defcon|Rich, 10-09-2005, 02:52 AM
Beta testing a new company concept : "How to drive your business into the ground in 60 days or less"
Posted by Defcon|Rich, 10-09-2005, 02:52 AM
sorry double post. Dang slow forums..
Posted by stackedsax, 10-10-2005, 02:37 AM
down again.
Posted by RyanD, 10-10-2005, 02:45 AM
I can't believe you people put up with this....
Posted by stackedsax, 10-10-2005, 11:10 AM
not going to...
Posted by Defcon|Rich, 10-10-2005, 12:56 PM
I agree. I hate to make a joke about it but my god..
Posted by carolinahosting, 10-10-2005, 01:53 PM
Hi, I am replying to this thread to let everybody know I (Robert Saylor) has not worked for Turnkey or Digital Hosting in over 3 weeks.
Posted by NameShark, 10-11-2005, 10:32 PM
I can understand why. It is unfortunate that this has happened to so many people. I am glad I choose who I did. Good luck all.
Posted by NickFritz, 10-11-2005, 11:46 PM
Down again, but why is it happening to the .25 pool and not the .26 or .27 pool??
Posted by gounder, 10-12-2005, 12:09 AM
Well NickFritz, you are indeed correct. I am on .26 and have no problems at all. I am suprised to why this issue is not resolved yet.
Posted by NickFritz, 10-12-2005, 12:58 AM
Think i might just be my server, i asked for a reboot its been 1.5 hours since i asked for a reboot tho. No responce.
Posted by NickFritz, 10-12-2005, 01:04 AM
now their ticket help site is down :9
Posted by NickFritz, 10-12-2005, 03:25 AM
been a few hours and no responce.
Posted by Defcon|Rich, 10-12-2005, 03:27 AM
NickFritz: Just curious but what would it take to convince you that your provider is dying?
Posted by NickFritz, 10-12-2005, 03:35 AM
Trust me im looking for alternatives
Posted by NickFritz, 10-12-2005, 05:32 AM
Still down, anyone else having trouble or has my server died? They say their reboot responce is 30 mins, BAHAHAH its been 6 hours now
Posted by phr0, 10-12-2005, 05:33 AM
My server is up on .25
Posted by NickFritz, 10-12-2005, 08:17 AM
This is just bad, waiting almost 8 hours for a reboot ticket to be done
Posted by CrazyDeveloper, 10-12-2005, 09:31 AM
I just bought a server from http://www.equonix.com someone I met over MSN, I can't wait to move!
Posted by visualfast, 10-12-2005, 02:25 PM
No Comments Please........ i m going to find alternative any idea which one is best??
Posted by gounder, 10-12-2005, 02:35 PM
visualfast, I would suggest you go with Beachcomber. I have been with them for over 1 year now and have been very satisfied with the services and reliability with my main server Sorry to see you have very bad experience with DHS that should have been resolved.
Posted by visualfast, 10-12-2005, 02:47 PM
i really dont know what is acutall problem with DHS some times its works like rocket and some time its creats problem most of hosting provider claims 100% uptime or money back but i dont think so DHS can offer this thing because they offer this thing 80% of DHS subscriber Gone my server hardware is Ok no problem @ all but support not good for example i face little bit problem when i try to ping my server data loss problem comes and ping break i submit ticket to support member and after 1 day they replied i ping is perfect DHS must have to creat any urgent support department when i purchased server from DHS one support person "tommy" he is suprb guy and he respond quite fast and he support alot but i think support persons now changed and they are little lazzy to reply God only knows when these little issue solved any way i m going to purchase server from another company and i will keep DHS server also .
Posted by gounder, 10-12-2005, 02:51 PM
make sure you choose a company with reliable network and adequate support. good luck.
Posted by NickFritz, 10-12-2005, 05:23 PM
Ok im staying with them, had a good talk with them and they are starting to catch up with themselves. Dunno if i can say much more, but Ill be happy with the change
Posted by gounder, 10-12-2005, 05:32 PM
Tommy is a great guy if you had talked to him. Have then move your server to .26 pool if they can.
Posted by NickFritz, 10-20-2005, 08:15 PM
Down again.
Posted by Defcon|Rich, 10-20-2005, 08:19 PM
Yikes. Get a clue man. Your provider is junk.. You can either post every few days about your server going down or find another provider. I would suggest the latter. Even your contact DHS doesn't have the name of the company in his sig. anymore.. That right there should tell you something..
Posted by gounder, 10-20-2005, 09:12 PM
Once again its probably the .25 IP pool as mine never had any problems for the last 2 months. Sorry to see that is a re-occurring problem with your server.
Posted by bewshy, 10-20-2005, 10:11 PM
Do they really respond like that in tickets?
Posted by gounder, 10-20-2005, 11:02 PM
WHT Member DHS is not longer working for digitalhostingservice. I have always had professional replies from DHS and this morning from Marie directly at digitalhostingservice. Needless to say problem should have been resolved.
Posted by BPNation, 10-20-2005, 11:41 PM
Digitalhosting either bought Turnkeyresellers.com's accounts, or merged. In any event, Turnkey is no longer in business, and I am now dealing with Digitalhosting. Let me say to anyone even considering doing business with them, don't. I got a great deal with Robert when he was running Turnkeyhosting, at least I thought. 30 gigs of space, 150gigs of bandwidth for $12.00 a month, but their servers were ALWAYS going down for one reason or another, and you could never get ahold of anyone. And it hasn't changed since digitalhosting has taken over. Email support takes at least 6-8 hours, and this is during normal business hours. After hours, you can forget getting ahold of anyone. I have over 20 domains on a plesk server hosted with them, and there was an emailing issue I had, and the response I got was no one there is qualified to deal with plesk I got a response from the infamous "marie" who told me that they could either move me to a cpanel server, or, look for a new host.......I've decided on the latter.
Posted by Yapluka, 10-21-2005, 08:22 AM
I am the infamous Marie. Nick's server was back up in 20 mn and the .25 pool is doing very well since we got rid of the TM (Traffic Manager). DHS AKA Tommy and Robert left for different reasons but we are not going anywhere and we are all working hard to reorganize the company, hiring new staff and so on. TurnkeyResellers was bought by Tom last winter, is not out of business and the website is being rebuild as we speak. DHS and TKR merged their billing and support systems but both keep their own storefronts. Anyone feel free to contact us on our helpdesk or me directly on my MSN or Yahoo (see my profile). Thank you !
Posted by NickFritz, 10-21-2005, 08:42 AM
The last down time i mentioned above was due to an error on my server's software which i look after, I basically paniced due to previous problems and didn't even do a reboot ticket. Therefore it was my own fault. The responce i got was great on this occasion and I can see the company is just going upwards. Only thing at the moment that I don't like is that they don't respond to phone calls.
Posted by Yapluka, 10-21-2005, 08:52 AM
Thank you for your comments, Nick ! We are implementing a new VOIP system and all the staff will get it soon
Posted by gounder, 10-21-2005, 09:54 AM
NickFritz, Thanks for clearing that up and I had always said I myself never experienced any downtime for past few months. So I am a happy customer. Had always good communications with digitalhostingservice.
Posted by _[]_, 10-31-2005, 04:46 AM
My Server is down bloody hell. Hope DHS hire back there old staff..
Posted by NickFritz, 10-31-2005, 05:16 AM
my servers up maybe its just your server, you should ask for a reboot
Posted by Yapluka, 10-31-2005, 05:26 AM
This server is currently under major DDoS attack and this can't be stopped nor prevented server wide. Our network admin will fix it asap. Sorry for the inconvenience and thank you for your patience.
Posted by MrMcGoo, 11-03-2005, 01:46 PM
AGGGHHHHHHHHHHHHHHHH.... You got 20% of a servers space (assume a 160GB drive) and bandwidth at $0.08 per gig and you wonder where the support went...and why you may have had (COUGH) support issues. Lets see...BASE non celery server cost is roughly 150 bucks a month on sale .... and that is a good deal from anyone with a decent datacenter and hardware that's not e-bay certified Break even is 12.5 sales (Server oversold by factor of 2 1/2)...Ummmm...need to pay CC or paypal processor fees (12.5 goes to 13 sales)...Owner might like to eat...or at least afford a happy meal each day ($5 per day....30 days = $150)...OK need to sell 13 more...Server is now oversold by a factor of 5...Need to hire a tech..or a least some one to answer the e-mail....Cause the owner is to hungry and dying from a cholestrol count that is a zip code with his daily happy meal...WHOOPS...Tech wants a coke or a Cup of coffee every 6 hours to stay awake 24-7...$. 75 per bottle of coke 4 time a day = $3.00 ...30 days a month (we let him sleep on months with 31 days and in Feb the extra cokes can be his annual bonus) So where was I..Oh yeah, $3.00 of cokes 30 days of month = $90 bucks...need to sell 7.5 more plans (although if they are in Massachusetts...we have $.05 deposit on Coke bottles and cans so if we are good tree huggers and recycle maybe we can get away with only 7 more plans)...whoa...now we have 33 plans on the server.. Each with 30GBs of space and 150GB of bandwidth.......So they have sold 990GB's of space and 4950 gbs of bandwidth have owner living off the pickles in a micro cheeseburger and a tech so wired you could use him for fuel on the next space shuttle. OK...So I poke fun at this...But even the simplest of math tells you that Enron had a better business plan...and you just bought stock with then
Posted by Defcon|Rich, 11-03-2005, 01:52 PM
Funny stuff Mark and in reality it isn't very far off But never the less a wasted effort.. I'm afraid these guys won't believe it until god himself comes down and tells them their host has taken a leave of absence before they finally figure it out... And to think I break my hump everyday and still get cancels.. ... hmmm I must not be laying the BS on thick enough...
Posted by gounder, 11-03-2005, 01:54 PM
They are launching an new dedicated server company. http://www.dedicatedpros.com/
Posted by Defcon|Rich, 11-03-2005, 02:00 PM
That's pretty typical. When you screw up your rep so much where it's useless just shut down and start up under a new name.. Par for the course I would say. It's a purdy template though
Posted by MrMcGoo, 11-03-2005, 02:18 PM
Reminds me of one of the funniest support tickets I ever saw...Guy buys a server with domain http://thedns-experts.net (Or something very close to that)...and his first teck ticket is: "I do not understand nameservers and propagation very well..actually I have never run a server before and do not know where to start....." I just shook my head.........
Posted by visualfast, 11-03-2005, 02:20 PM
http://www.dedicatedpros.com/ hahahah another name another website they launched which runs from spain and one of support member "nimbar" running this site i think because when i ask DHS support that i need another server they told me to visit this website "http://www.asturhost.com/servidores.htm" and amazing this when you click on live chat same support member "Nimbar" comes online let see
Posted by carolinahosting, 11-03-2005, 02:22 PM
Hi, well just to clerify I no longer work for the company, but you do not know there business plan. When I owned Turnkey our servers were not oversold. The way it works is this. The servers are baught and paid for min of Pentium IV up to Dual Xeon. The only cost is DHS bandwidth and power + the actual cost of the server. The company makes there money after about 6 months when the return of investment is paid. Now, for what you get and the price of the plan it is not a bad deal. As far as support goes or support issues I can not answer for that but when I ran the ship there were not many support issues, everybody got help and answers. As far as there resent DDOS attacks, that can happen to any host and it is not a easy task to stop. I was helping Marie respond to the DDOS attacks. Also, Beachcomber, I remember you having a lot of issues a couple of years ago. This does not give you a reason to put somebody down. Think about that, you simply want to bitch and that is not right. Everybody has there time but as how things will turnout I think they will recover just well. Although DHS was not mine, it is tied into Turnkey that was and I simply do not like how people are putting the name to crap. Sure there are issues with a lot going in the background that will over time fix it's self. Good luck to all Turnkey and DHS customers. I think things will be fine.
Posted by gounder, 11-03-2005, 02:27 PM
As far as support from DHS is concerned. I have alsways been getting them without any problems. My server has been running without any problems either. I was not affected by thier .25 IP pool issue. So I am happy with the service.
Posted by MrMcGoo, 11-03-2005, 02:42 PM
Also, Beachcomber, I remember you having a lot of issues a couple of years ago. ________________________________________________________________ Can you point me to that thread ?????? Only problem we had a few years ago that I recall is that our business doubled when AngelNetworks went BOOM and they all came over to us...and we still have most of them here now. I could be wrong though...
Posted by gounder, 11-03-2005, 02:47 PM
I am one of them and am still with you. Best choice I had made for a server. I had never run into problems with your support either. Thanks Beachcomber.
Posted by carolinahosting, 11-03-2005, 03:44 PM
Sorry about that, I had your name confused for Server Beach. However, my point is still valid that every host has problems. http://www.webhostingtalk.com/showth...ht=Beachcomber http://www.webhostingtalk.com/showth...ht=Beachcomber http://www.webhostingtalk.com/showth...ht=Beachcomber http://www.webhostingtalk.com/showth...ht=Beachcomber http://www.webhostingtalk.com/showth...ht=Beachcomber http://www.webhostingtalk.com/showth...ht=Beachcomber Your service sounds pretty stable and sorry about flagging you out.
Posted by coax_k, 11-07-2005, 04:18 AM
Rob, come back! I'm now with Digital and on a plesk machine where I have a reseller account outbound smtp has had major issues for 5 days now. Barely can get a reply from their support and no updates at all as to the problem status. Until this day mail is blackholing or turning up 4 days late and their reply was (as quoted): "We are trying to figure out and fix the problem. Please understand it is has been very difficult to diagnos this problem, we are giving it out best. Please be patient, know that you are not the only one having this problem. We will inform you of any updates, we thank you for your patients as we deal with this matter." Doesn't exactly fill me with confidence. Come on guys how can you let these issues drag on, same old story now, I lose all my clients because I have nothing to communicate to them with because you don't communicate. Hence, you lose me. This is simply unacceptable (yes, yes, I know, seen it all before...).
Posted by carolinahosting, 11-07-2005, 07:51 AM
Hey, tell Turnkey/Digital to contact me. I do have a new linux administration service and they have signed up to use it. However, if they don't tell me of a problem I don't know about it.
Posted by BPNation, 11-07-2005, 04:41 PM
Coax, this is exactly why i am leaving digital A lot of these people that have clients as a reseller never seem to take into consideration that WE have clients as well, and we have to answer to them. Only thing that has saved the few clients that I have is that I constantly communicate what's going on, and will shave off a few bucks depending on how long we're down, or I increase their disk space. Worse thing you can do in a situation like this is to duck and hide. Be up front. If you don't have an answer, say you don't, but keep your clients informed. Be just as accessible as when it's time to receive your payment
Posted by BPNation, 11-07-2005, 04:51 PM
Robert, in all fairness to you, turnkey was down several times while under your watch, however, most times I could at least get ahold of you via e-mail. I am a loyal type of guy, and would've stuck with you for as long as I had websites to host. I was planning on purchasing one of your dedicated plans, but I never received a call back after leaving a message on that 800 number listed on turnkey. Kinda glad you didn't cause i would've been stuck with digital
Posted by coax_k, 11-07-2005, 08:30 PM
This is just gold, see their response below to the current issues. Dear Plesk Customer, We are sorry to inform you that the Plesk Server is going to be cancelled at the end of the month of November. The main reason for the termination is because Robert Saylor, our "Plesk Man" is no longer working with us, therefore, we are unable to provide adequate plesk support services. In addition to the previous reason, we don't have enough demand for plesk accounts, and so for those reasons, our plesk services will be discontinued. You now have the choice to be moved to one of our cPanel servers (a Dual Xeon 3ghz) or to seek plesk hosting services with another provider. Of course, we will do our best to assist you in whichever decision you so choose. Your recurring billing has been cancelled for your Plesk package but you will receive service on this server until November, 25th, even though your renew date may be prior to this date. If your account is paid beyond this date, you will be refunded for the remaining period unless you choose to stick with us and be moved to one of our cPanel servers. Please let us know your decision via our Helpdesk (http://www.digital-help.com) and kindly accept our apologies for any inconvenience this may cause you and/or your clients. Thank you ! TurnkeyResellers / DigitalHostingService Team
Posted by coax_k, 11-07-2005, 08:32 PM
So I then write back to them saying "OK, no prob. What about the current issues, when will they be resolved?" and this is the reply below: "We will do our best to get the plesk server working 100% ASAP, although, I cannot guarantee you anything :'( Please submit a support ticket for further questions and support: http://www.digital-help.com Thank You!" Seriously, you could blow me over with a feather. Can anyone please recommend me a decent plesk provider urgently?? Also is it possible to just "move" plesk accounts to new providers like it is cpanel accounts? TIa and all help is greatly appreciated.
Posted by gilbert, 11-07-2005, 08:38 PM
pay for what you use and youll get the same in return
Posted by coax_k, 11-07-2005, 08:50 PM
funny that, I paid the same when Robert was around and although uptime wasn't 110%, things were a hell of a lot better than this. Was I just getting a really good deal then? Pricing hasn't moved up or down, bandwidth and disk space is the same, just that tech support has gone down the crapper. In my mind the whole pay for what you get argument is just not logical. If a service is offered for a price, the service is offered. Period.
Posted by coax_k, 11-10-2005, 07:33 AM
OK, this situation with these guys is just absolutely disgusting now. So bad, I have been prompted to mirror my support ticket for all and sundry and any future potential customers to see. At this point nothing is resolved. Please see here for the horror story: http://www.53m.net/temp/ticket.htm
Posted by tommyd, 11-10-2005, 08:10 AM
On the Plus Side they are least are "trying" unfourantley, working first hand with Robert, I can tell you he will probably not be able to resolve the issue.
Posted by Russ Foster, 11-10-2005, 08:18 AM
Surely if they are having trouble iwth their Plesk serers they could hire a Plesk admin to help out for a short period or similar to help out with any migrations or similar Rus
Posted by coax_k, 11-10-2005, 09:00 AM
I had hoped so.
Posted by Chronic669, 11-11-2005, 05:42 PM
Is anyone with them that have been satisfied with their service and havent had any significant down time? As im about to order and all these posts are making me think about it now.
Posted by gounder, 11-11-2005, 05:49 PM
For the price and service its great.. I have had 1 server with them for past couple of months and had not significant downtime until today as they have been having some network outages. Support got much better then what it used to be a month ago. Response are withing 30 mins.
Posted by kingfred, 11-18-2005, 10:26 PM
Here is my experience with them: I purchased a server from DedicatedPros.com on Thursday 11/10. I receive a invoice the following morning. I paid right away with Paypal, and I waited for my server login. I did not receive the login info until Wednesday 11/16. As soon as I get the server, I try to login through SSH, which for some reason is not responding. So I then try over cPanel, which worked. I setup cPanel, and upgrade it to the latest version. Then I reboot the server after the updates, and, it never came back up. So I opened a reboot ticket. Before I rebooted, I noticed that the second drive that was supposed to come with the server was not installed, but I am not 100% sure because I didn't have enough time to poke around yet. I only had about 2 hours of use out of the server. And, I am still waiting for a reboot. See below.... Ticket Reboot 71.9.2x.x Last Update: 18 Nov 2005 06:04 PM Last Replier: ME Status: Open Department: Reboot Requests Created On: 16 Nov 2005 07:55 PM ME Posted on 16 Nov 2005 07:55 PM ________________________________________ Server did not come back up after a reboot. Please reboot server. ME Posted on 17 Nov 2005 12:43 PM ________________________________________ It has been 16 hours, and I am still waiting for a reboot. Steve Gorkes Posted on 17 Nov 2005 01:10 PM ________________________________________ I just called in the reboot request to the NOC, server will be rebooted in 15-20 minutes. Thank You. Steve Gorkes Level II Support Technician ME Posted on 17 Nov 2005 02:15 PM ________________________________________ Still no response from the server. Nimbar Posted on 17 Nov 2005 05:07 PM ________________________________________ hi, we need your root password to do the reboot, we do not do force reboots. thanks Ayuda en Español nimbar@digitalhostingservice.com ME Posted on 17 Nov 2005 05:22 PM ________________________________________ I have not changed the root password from the default. I only had 2 hours of use from the server since I received it. The password is: ***** ME Posted on 17 Nov 2005 07:30 PM ________________________________________ Any chance you can have the server rebooted tonight? It has been down for 24 hours already. ME Posted on 18 Nov 2005 06:43 AM ________________________________________ 34 hours, and I am still waiting for a reboot. ME Posted on 18 Nov 2005 06:04 PM ________________________________________ Server has been down for 46 hours, with no reboot. Please reboot the server.
Posted by Defcon|Rich, 11-18-2005, 10:28 PM
And after reading this thread your surprized how?
Posted by gounder, 11-18-2005, 10:34 PM
Well they have a horribly bad week. Most of DHS supports I believe are remote locations not at the DC. Their DC tech was busy with the troubleshooting and fixing the Network issues. However the remote support seems to answer and resolve support but they still have to rely on the NOC DC tech to fix major problems as hardware. I got the server from them as a test to test there network and support. No clients are in there so not a problem for me. Good luck.
Posted by gounder, 11-18-2005, 10:37 PM
I have to agree with you here. Unfortunately I never had any problems with them nor was I affected with there IP pool issues until since last Fridays network fiasco and the entire week of terrible network connection.
Posted by Shopko, 01-04-2006, 10:55 PM
I sent DigitalPros a question about accessing a colo server in the NOC in case of any problems (I live in the Reno area). Almost a month with no response led me to believe that their customer service was crap. I would never trust them with a mission-critical server, as is evidenced by this long thread. So, another local company (AMHosting) got my business. They have been very friendy, respond quickly to e-mails, and seem to never have network problems. I've been with them for several months and am quite happy!
Posted by gounder, 01-04-2006, 10:58 PM
Support response was one of the main reason I am no longer with DigitalPros/DHS anymore. The would not response for days. Wish you all the best with you provider.
Posted by chamelion, 01-31-2006, 06:36 AM
just got an email from digital hosting/ turnkey resellers saying that they've been taken over by jagwirehosting. Here's the crap bit: no accounts are transferred over, we have 15 days to either take up jagwirehosting (who have no similar plans and only do colocation or dedicated) or get our accounts deleted after 15 days! for those of us who paid in advance for the year we're left out in the cold. i'm going to initiate a credit card chargeback on account on fraud. there's no way any legit company can do something like this legally and expect to get away with it! so... any suggestions? i'd need about 10gb storage, 70gb bandwidth or thereabouts, for as cheap as possible!
Posted by rv_irl, 01-31-2006, 07:08 AM
Why? So you can end up back in square one? If anything this experience should of told you that going for the cheapest possible will result in this. Up your budget and pay for quality hosting so you don't need to keep moving accounts....
Posted by freak, 01-31-2006, 07:11 AM
I second what stealthdevil said. This should be a lesson
Posted by chamelion, 01-31-2006, 07:15 AM
so what do you suggest for say, $15-$20/month? i can cut down storage-- say to 6gb storage and 70gb bandwidth.
Posted by studavis, 01-31-2006, 07:28 AM
yup got that email too. Now all my cPanels are down too, with licence expired errors, as well as WHM. bugger.
Posted by intelvi, 01-31-2006, 07:48 AM
the same here.... (( and we have a "dedicated" on turnkey.... Sempron2800/512MB/250GB/cPanel
Posted by visualfast, 01-31-2006, 08:02 AM
Cpanel Down error appears using package DHS-INTERNAL and is licensed though: Digital Hosting Service LLC (active on: 2005-09-08 16:24:06, group: DHS) and is expired/deactived by cPanel Billing Dept Submit ticket no response lets ee what happend
Posted by visualfast, 01-31-2006, 08:13 AM
Just Receive an email from DHS Dear Sir or Madame: This notice is to inform all current customers of Digital Hosting Services that as of February 1, 2006, Digital Hosting Services will no longer be in operation. However, there is good news. Jag Wire Hosting has recently purchased most of the equipment previously owned by Digital Hosting Services and housed in our facility. While we cannot match their previous costs, we would like to offer all current customers a place at our facility with the following costs: http://jagwirehosting.com/Info.mht The following is Jag Wire Hostings current schedule for server maintenance and account transfers: 1. February 1, 2006 All customers will be able to start signing up for web hosting services under Jag Wire Hosting 2. February 4, 2006 There will be intermittent outages from 8:00 Am pst 8 to 12:00 PM pst-8 due to required server updates and maintenance 3. February 15, 2006 Any customers who have not yet signed up for web hosting services through Jag Wire Hosting will have their accounts disconnected by 12:00 Pm pst-8. All customers who wish not to renew services under Jag Wire Hosting will have until the deadline on this date to transfer all current data on their servers. After this time, Jag Wire Hosting will not be responsible for information remaining on servers of unpaid accounts. We do understand that this is an inconvenience for all customers. Jag Wire Hosting has every intent of making this change as smooth as possible. If you should have any questions pertaining to these changes, please contact customer support at http://support.jagwirehosting.com. Thank you for your understanding. Sincerely, JAG Wire Electric, Hosting and When i Check the costs its Almost double i m paying 114$ for my p4 3Giga with 2x250Gb hardrive and they are asking almost 230$ and as soon i receive email all Cpanels License Down and in my cpanel error appears using package DHS-INTERNAL and is licensed though: Digital Hosting Service LLC (active on: 2005-09-08 16:24:06, group: DHS) and is expired/deactived by cPanel Billing Dept. The cPanel license server said that your license has been expired. For more information visit: http://www.cpanel.net/lic.html The exact message was: The license is suspended Any Idea What happend ???? is this some sort of Policy to increase there costs? or DHS going to close there business i dont think so in these sorts of costs any one purchase Submit Ticket No Reponse Live chat offlime Cpanel Down ))) Let see what happend if any one have any information kindly share
Posted by RyanD, 01-31-2006, 09:40 AM
thats the problem, at those costs people did purchase the servers. It simply isn't possible to build a sustainable business on those costs.
Posted by crucialx, 01-31-2006, 09:43 AM
Just out of curiosity was DHS created by the same person/people who started tomsyer.net?
Posted by sirius, 01-31-2006, 09:43 AM
Look at the costs... in your wildest dreams (no, not those) do you seriously think a business can sustain those types of costs and remain in business? Not going to happen... and they've proven that point. Sirius
Posted by visualfast, 01-31-2006, 09:46 AM
hahah Receive another email Hello Kamran, Yes, our company JagWire Electric, Inc took care of DHS machines. Unfortunately, the cPanel licenses were expired and we cannot take care of them. I read you have a P4 3.0/1GB/250GB/cPanel/1500GB of bw and you want to move to us. The price for that machine would be $244+$150 setup + $40 cpanel = $284 per month + one time fee of $150. If you think you cannot afford that you can always buy a server with less monthly bw and save up to $100 per month. My advice is to buy the server with the less bw available, and if you need more, simply upgrade. We will try to keep your current machine and IP in order this won't cause you any trouble. Thank you very much for your interest in JagWire Electric, Inc Y i pay 284$ my package cost is 114$ per month and cpanel down seems and asking setup fees stange let see what happend because my subscription is month to month and still 10 to 12 days left one more email i receive from fantastico that License is expired
Posted by zuu2343, 01-31-2006, 09:58 AM
Digital Hosting Service / Turnkey Resellers System Message: 31/01/2006 02:04 AM - JAG Wire Electric, Incorporated HOSTING DIVISION www.jagwirehosting.com January 31, 2006 RE: Digital Hosting Services Dear Sir or Madame: This notice is to inform all current customers of Digital Hosting Services that as of February 1, 2006, Digital Hosting Services will no longer be in operation. However, there is good news. Jag Wire Hosting has recently purchased most of the equipment previously owned by Digital Hosting Services and housed in our facility. While we cannot match their previous costs, we would like to offer all current customers a place at our facility with the following costs: http://jagwirehosting.com/Info.mht The following is Jag Wire Hostings current schedule for server maintenance and account transfers: 1. February 1, 2006 All customers will be able to start signing up for web hosting services under Jag Wire Hosting 2. February 4, 2006 There will be intermittent outages from 8:00 Am pst 8 to 12:00 PM pst-8 due to required server updates and maintenance 3. February 15, 2006 Any customers who have not yet signed up for web hosting services through Jag Wire Hosting will have their accounts disconnected by 12:00 Pm pst-8. All customers who wish not to renew services under Jag Wire Hosting will have until the deadline on this date to transfer all current data on their servers. After this time, Jag Wire Hosting will not be responsible for information remaining on servers of unpaid accounts. We do understand that this is an inconvenience for all customers. Jag Wire Hosting has every intent of making this change as smooth as possible. If you should have any questions pertaining to these changes, please contact customer support at http://support.jagwirehosting.com. Thank you for your understanding. Sincerely, JAG Wire Electric, Hosting PO Box 19867 Reno, NV 89511 Phone: 702-299-6080 Fax: 702-403-1403 E-mail sales: sales@jagwirehosting.com E-mail Billing: billing@jagwirehosting.com E-mail Support: support@jagwirehosting.com
Posted by Equonix, 01-31-2006, 10:35 AM
No Tom at DHS bought the Domain Name off Tom (Tomsyer) and redirected it to DHS.
Posted by netholder, 01-31-2006, 10:43 AM
I just got an email saying digitalhostingservice.com will no longer be trading as of 1st of Feb and that if I dont sign up to www.jagwirehosting.com my account will be deleted. digitalhostingservice.com bought out turnkeyresselers only a short time ago, if I sign up with this jagwirehosting lot how long before they go pop and i lose my money again?????? Sounds very much like a scam to me!! Awaiting answer from digitalhostingservice.com regarding my money and my remaining 8mnts, i dont expect a reply. Received notification of this on 31st Jan, and digitalhostingservice.com stop trading on 1st of Feb. CRAP!!!!!!!!!! Here is the email (thay mention there is good news, this just adds insult to injury) :
Posted by netholder, 01-31-2006, 10:54 AM
hmm, something smells funny with this one!!! Domain registered 1 month before digitalhosting service go pop asking people to sign up with them!!!!! map from turnkeyresellers registered premisses to jagwirehosting premisses digital hosting service to jagwirehosting they seem very close by! i feel sick Last edited by netholder; 01-31-2006 at 11:05 AM.
Posted by Defcon|Rich, 01-31-2006, 10:55 AM
I saw this coming a few months ago and yet nobody else seemed to see it for what it was... It amazes me at how gullible people can be.. Try looking at something other then the bottom line next time and you will go far..
Posted by crucialx, 01-31-2006, 10:56 AM
Thats strange, as this post would suggest that Tom (from Tomsyer) is DHS: http://www.webhostingtalk.com/showpo...44&postcount=1
Posted by zuu2343, 01-31-2006, 11:03 AM
The Cpanel is down for licence issues? How do people with Turnkey accounts deal with issues regarding this problem? Let's talk.....
Posted by MALdito, 01-31-2006, 11:06 AM
I was a client for Turnkey for over a year. The problem here is not cheap reseller accounts. The problem is bad bussines men. Please post when you find a good substitute for dhs/turnkey
Posted by zuu2343, 01-31-2006, 11:10 AM
layeredtech........I already signed up this morning......I am waiting for Cpanel to be reactivated again on Turnkey account....As soon as it is up, I'll start transferring to layered..... I am getting the files using ftp but I have lots of mysql databases.....If I get mysql files from the server, I am done with turnkey....This is crazy.....
Posted by freak, 01-31-2006, 11:12 AM
Their the same thing. However, no one ever seems to learn the lessons. Oh well
Posted by netholder, 01-31-2006, 11:22 AM
see my 2 posts from other thread http://www.webhostingtalk.com/showpo...&postcount=156 http://www.webhostingtalk.com/showpo...&postcount=157
Posted by zuu2343, 01-31-2006, 11:27 AM
When you say "same thing", are you referring to layeredtech? I read the reviews and seems that most of the people are happy with it. If you are referring to Turnkey, honestly I never had a problem for two-years except for today... Learn the lessons? Yes I did Here is the latest update: I wrote the jugwirehosting: the recemended replacement for turnkey about the cpanel issue and received the following email.... "you can signup with us from tomorrow and we will keep you in the same server with the same IP but you need to pay our costs. cPanel issue will be fixed shortly in order everybody can enjoy their service. Take note that you paid to DHS and not to our company, that's the reason why you need to re-order with us. Thank you for your understanding and interest in JagWire Electric, Inc. Support Staff"
Posted by zuu2343, 01-31-2006, 11:37 AM
how interesting
Posted by Equonix, 01-31-2006, 11:59 AM
During the last couple months DigitalHostingService has not had the best "Rep". Who Knows what's going on but It's not up to us to become Sherlock Holmes is it Maybe it is who knows however there were multiple threads that DigitalHostingService bought everything related to Tomsyer.
Posted by netholder, 01-31-2006, 12:15 PM
I disagree, we dont have to be sherlock holmes but if some of us want to thats up to us. If investigating shows evidence or information that will help people decide what host to go with or better still avoid getting ripped off then that can only be a good thing, so, get you pipe out people!!! I also noticed that this new host who is willing to take everyones money registered 1 month prior to digitalhostingservice going pop, but they only registered the domain for 1 year!!!!! I wonder if they are serious about hosting or just registered for the minimum time possible. It realy begs the question, does it not?
Posted by Equonix, 01-31-2006, 12:22 PM
Only a sum of percentage will go to JagWire Electric I think many people joined DHS because of the costs.
Posted by netholder, 01-31-2006, 12:26 PM
and where will the rest go?
Posted by Equonix, 01-31-2006, 12:36 PM
I guess to a new host which provides cheap services like DHS did.
Posted by netholder, 01-31-2006, 12:39 PM
i missunderstood, when you said a sum of percentage i just assumed you were talking about the cash they were going to take of people. Sorry
Posted by gounder, 01-31-2006, 12:48 PM
I knew that was coming as well, thats why I bailed out before I even started doing business with them. I had evaluated a server with them for a month but the support and service was not adequate. Horrible customer service. They would not response for days on open ticket.
Posted by netholder, 01-31-2006, 12:51 PM
ok i done some more digging: JAGWIREHOSTING.COM dns servers are --> Name Server: NS2.HSBNV.COM Name Server: NS1.HSBNV.COM whois on HSBNV.COM shows its registered to jagwirehosting, if you go to www.HSBNV.COM then that redirects to www.hotspotbroadband.com Now a whois on hotspotbroadband.com shows this ---> Registrant: Hot Spot Broadband PO Box 19867 Reno, NV 89511 US Domain name: HOTSPOTBROADBAND.COM Administrative Contact: Sargent, Stephen ********@renonoc.net All seems a little bit secretive does it not? it seems all these domains lead to a dead end. any one else feel the same?
Posted by Equonix, 01-31-2006, 12:55 PM
Are they a One Man Show? Maybe we do need to become Sherlock Holmes or Veronica Mars :p
Posted by TieuDieuTu, 01-31-2006, 12:59 PM
To the OP: Things change. If your current provider can no longer offer what you need, then move on to someone else. To what I see, LayeredTech's price is very competitive to DHS but much more solid. I have a testing server at DHS myself that I've been testing out for quite a while now. The network's decent (my IPs are different than those trouble ones that you see here in WHT). I know what I get from them, that's why I don't put my main site on my server there. Thanks for your informed info. I haven't recieve anything from them, though. Kinda strange. However, I'll keep my eyes on to see any news development.
Posted by TieuDieuTu, 01-31-2006, 01:02 PM
Oh please do
Posted by carolinahosting, 01-31-2006, 01:05 PM
You probally have seen this coming. Anyhow, good luck and hope you find a good host.
Posted by plexus, 01-31-2006, 01:21 PM
My $0.02, Hotspot broadband is the IP block owner for all things out of RenoNoc. So in reality, I think the facilities and connectivity were orginally rented from HotSpot, although there may be something deeper going on. For example, the price I was quoted was great, which is why I decided to trial. I was paying $59/mo for the 1000GB/bandwidth, 250gig HDD 2.8ghz, it was a WHT special offer advertised here. On the new pricing (listed at http://jagwirehosting.com/Info.htm), this would cost me $189 per month + $150 setup + $30 per month for the HDD + $40 setup on the HDD So, thtas well over $200 per month, not including the setup fees. Even without the 250 gig drive, that $189/month + $150 setup for a 2.8 celeron with half a gig ram, on SINGLE HOMED bandwidth is crazy. Hell, there are better companies (and ones with much better reputations) that can offer service for less than that. While it is the perogative of every hosting company to put their costs up, "changing owners" (to the same company that owned the RenoNOC IPblock in the first place - Hotspot) and then infating costs by some 400%. Couple this with giving customers 24 hours notice to pay the new costs, or get disconnected, reeks of something fishy to me Most people will not even be able to get their data off the machines in that amount of time, let alone organise a migration plan. At the end of the day, other providers can offer bandwidth and co-location for not too much than i was originally paying, why put the costs up to something ridiculous rather than actually contemplate competing with other DC's in the US? Well, if you will excuse me, I have to cut this short. I have 150 gigs to move to goodness knows where. I wonder how many other people will be doing this today - wonder if their single pipe can handle it
Posted by plexus, 01-31-2006, 01:29 PM
300KB/sec outbound :-( Looks like the rats are jumping ship.
Posted by plexus, 01-31-2006, 01:53 PM
Appearts that 24 hours is to signup, not to get disconnected. Jagwire have offered to keep existing machines online with no payment until 15th Feb, so there is a redeeming quality there - thanjs JAG it is appreciated. Still wont be staying with those costs though - the machines must be made out of solid gold or something. Hopefuly Jag can compete on a level with most of the big players again one day
Posted by zuu2343, 01-31-2006, 02:15 PM
Here is an update from JagwireHosting: "If you choose to sign up with JagwireHosting, no need to transfer anything as Jagwire took the servers over and you are already set there. As the reseller option didn't seem to be clear for all, we just added the Reseller packages to our page http://jagwirehosting.com/Info.htm . http://jagwirehosting.com/spanish.htm will be updated very soon as well. Thank you !"
Posted by zuu2343, 01-31-2006, 02:51 PM
Another update from DigitalHosting regarding cpanel: "Due to the transition, all cPanel licenses are currently being transfered from DHS account to Jagwire's one and should be reactivated within 48 hours. You will then get your access to cPanel / WHM back like it used to be. Thank you for your understanding."
Posted by netholder, 01-31-2006, 03:51 PM
why has jagwiredhosting only just registered their domain, just one month before today and only registered it for 1 year (the minimum), do they plan to fold after forcing everyones hand to accept extreeme costs????????? it all seems realy strange, the 2 companies are only a short distance away from each other!!!
Posted by hfd, 01-31-2006, 04:14 PM
Just a quick retort to the comments implying that "we got what we deserved." I was originally a customer of Turnkey and Robert gave nothing but his best support for Turnkey and I never had a single complaint. That was until Turnkey became DHS and then I had just nothing but trouble. I suppose the lesson to learn is that Turnkey could not sustain itself on the costs that it had. But, the level of service was very good regardless. It wasn't until DHS came in as a (supposedly) more solvent company that the financial trouble came to light. I don't blame Turnkey ... just DHS.
Posted by chamelion, 01-31-2006, 04:55 PM
so where's everyone moving to?
Posted by chamelion, 01-31-2006, 04:57 PM
quick question-- when you guys say you're moving to layeredtech and they have competitive pricing, i only see dedicated servers on offer! www. layeredtech dot com?
Posted by hfd, 01-31-2006, 05:00 PM
Most likely I will stick with JAG for a month until I get things sorted out. BTW ... am I wrong or did they recently add a waive of the setup fee for DHS customers to the info page? It looks as if it may only be for reseller accounts but I wonder about dedicated severs?
Posted by carolinahosting, 01-31-2006, 05:28 PM
Really hate to see this happen. But as you can see I was layed off back in Sept so it was just a matter of time. I hope everything works out. For those with cpanel license issues if you have your own dedicated, goto cpanel.net and request a 15 day test license. That will get your cpanel up right away.
Posted by tommyd, 01-31-2006, 07:29 PM
DHS was located in the same office as Jagwire, in fact shared same facility. However differnet Owner's taking hands, its a misfortune to see such a thing occur.
Posted by NickFritz, 01-31-2006, 09:24 PM
If you want close to their old costs, check out LayeredTech Im tossing up if its worth moving or staying
Posted by carolinahosting, 01-31-2006, 11:38 PM
Your new owner is Gary. He is a good guy. I met him while I was in Reno. Gary will keep your ship running.
Posted by Shaw Networks, 02-01-2006, 12:27 AM
Regardless, it still goes to show that trying to get something for nearly nothing in comparison will generally turn out with bad results. As the old adage goes: you can only get what you pay for.
Posted by Plum, 02-01-2006, 03:23 AM
I find it very suspicious that previously DHS had said that they are the same company as hotspot broadband. And now, jagwire electric seems to also be a part of the company that owns hotspot broadband (look at the links at the top of jagwire hosting's page and on the main page of jagwire electric. This all seems like DHS and Jagwire are the same company, just trying to scam their customers out of more money. Also interesting, is that on the DHS website they always said they were cashflow positive.
Posted by Plum, 02-01-2006, 03:35 AM
I find it very suspicious that previously DHS had said that they are the same company as hotspot broadband. And now, jagwire electric seems to also be a part of the company that owns hotspot broadband (look at the links at the top of jagwire hosting's page and on the main page of jagwire electric. This all seems like DHS and Jagwire are the same company, just trying to scam their customers out of more money. Also interesting, is that on the DHS website they always said they were cashflow positive.
Posted by MALdito, 02-01-2006, 04:06 AM
I think you and me are talking about two diferent companies Here is the Turnkey I know: http://www.webhostingtalk.com/showthread.php?t=395443 I'm still looking for a cheap host that offers reseller accounts and cpanel. Why pay a lot if I only plan to have good-old-static-pages, with very few visits? Last edited by MALdito; 02-01-2006 at 04:11 AM.
Posted by chamelion, 02-01-2006, 06:14 AM
so would anyone want to share a dedicated managed server with me? i already have one person who PM'd me about this! I was thinking: http://www.webhostingtalk.com/showthread.php?t=482792 at $130/month for a 160gb/1tb we can split it up like 10 ways and basically have our turnkeyresellers back! plus with the added advantage of dedicated server... PM me
Posted by carolinahosting, 02-01-2006, 11:34 AM
The 2 are different companies, different people sharing the same space. The other company is taking over hardware from what I understand but it is a different company.
Posted by hfd, 02-01-2006, 12:20 PM
Strange ... I may have been on a different server than you ... who knows. All I know is it was certainly far worse under DHS ... thinking it couldn't get any worse and POW ... kicked me when I wasn't looking!
Posted by netholder, 02-01-2006, 03:08 PM
Personaly I think that anyone signing up to anything that has had or has atm anything to do with DHS, jagwire, hotspot or any other company or person that you can find from any records, addresses etc needs their head examining!!!!
Posted by hfd, 02-01-2006, 03:12 PM
Well ... I agree with you. But I need more than their stingy 15 days to sort this out. Figured I could get by with a one month pay-up. Smash away indeed.
Posted by JagWireHosting, 02-01-2006, 03:39 PM
To All Customers: 1st I would like to say that I have read the forums and have noticed some people claiming to talk on our behalf. This is not true and any postings coming from any user speaking from an address other than this one is not speaking on our behalf. I have noticed that some customers were told it would be a 150.00 setup fee to continue under our services. This is not true either. All current customers will not pay the set up fee should you decide to remain under our services. Again, Jag Wire Hosting is only a subdivision of Jag Wire Electric. So for all you Sherlock Holmes out there, if you do the who-is on this site, you will find we have been around for quite a while. Hot Spot Broadband, Inc is our sister company. Digital Hosting Services rented space in Hot Spot Broadband's Data center but the IP addresses assigned to customers belong to Hot Spot Broadband, INC. At some point DHS decided they were selling off their equipment, and we bought it to expand our current services to customers. Again, Jag Wire Electric/Jag Wire Hosting and Hot Spot Broadband are not associates or related to Digital Hosting Services in any other way. If you would like to do further investigation go to the following link: https://esos.state.nv.us/SOSServices...orpSearch.aspx Type in Jag Wire Electric, inc or Hot Spot Broadband, Inc into the search field. You will see we're on the level. Thanks Last edited by JagWireHosting; 02-01-2006 at 03:47 PM.
Posted by visualfast, 02-01-2006, 04:04 PM
Hello i m your customer and i spoke with you through email and you said we are not going to charge setup fees but look @ the costs currenlty i m paying 114$ to DHS but when i move to your company i have to pay 284$ the only option i left to decrease my bandwdith from 1500Gb to 500Gb kindly look this issue also when every thing is down like Cpanel and support how we can servive? look @ the costs and justif your self
Posted by CanusMed, 02-01-2006, 05:02 PM
Well they do seem like new, however hopefully they will stick around and we will see some reviews about them in the near future from past clients of theirs.
Posted by 8CNS, 02-01-2006, 05:07 PM
Does anyone know when or if cPanel will ever be up again? I'd at least like a chance to transfer my accounts before they are deleted
Posted by chamelion, 02-01-2006, 05:11 PM
lets just hope they bring it back up. given how stinky this whole situation has been (it wreaks of scam) i wouldn't be surprised if they didn't. i just called my bank to initiate a chargeback on the amount i paid these thieves. i suggest you guys do the same!
Posted by server4sale, 02-01-2006, 08:25 PM
I didnt had a chance to go through all 12 pages. However can some one just tell me briefly that the existing dedicated servers with DHS what will happen to them and / or i m sening a reboot request and they are not getting responded at all.
Posted by NickFritz, 02-01-2006, 08:31 PM
Jagwire will look after all that for you.
Posted by MALdito, 02-01-2006, 09:02 PM
me is calling bank now
Posted by JagWireHosting, 02-01-2006, 09:34 PM
Visualfast I received your response to my previous e-mail. My justification for my costs is as follows: Jag Wire Hosting acquired servers for our company for a cost. When we did, we also acquired past due and expired cPanel licenses from Digital Hosting Services. We also had to pay the cost of the past due licenses, plus the cost to have them transferred to our name under our business licenses just so customers will be able to have access to their accounts. We provide superior bandwidth speeds, and a quality service. But we have to regain our cost in being able to do so. Lets face it, had DHS costs been with in the market, it wouldn't seem like such a shock for them to be increased. The fact is if you want a quality service then you've found it. If you want less quality, more quantity, and to have it all at a cheap price then I'm afraid I can't help you.
Posted by JagWireHosting, 02-01-2006, 09:39 PM
As for the server reboot, if you are sending your tickets to DHS they are going to the wrong place and not being forwarded. If you go to our website you will be able open a ticket through our live support website.
Posted by JagWireHosting, 02-01-2006, 09:41 PM
For the Server problem... yu can also open a ticket through us at the following website: http://www.support.jagwirehosting.com/module.php?module=HelpCenter Thank you Last edited by JagWireHosting; 02-01-2006 at 09:45 PM.
Posted by Matt R, 02-02-2006, 01:33 AM
Hot Spot Broadband is one network that services residential users, large business, small business and mobile users through publicly accessible Wi-Fi hot spots. Additionally HSB has solutions for applications that require large amounts of bandwidth (up to OC3 155Mbps) such as data centers, Enterprise business, or other ISPs. HSB is a local company providing the Reno, Carson City, and Lake Tahoe area's with the newest high-speed Internet service." Taken from the hotspotbroadband website.
Posted by virtualhq, 02-02-2006, 04:49 AM
this is crazy!! it's been more than 48 hrs now and i still can't access the cpanel. i posted at the jag forums. let's see if they gonna respond to that. i paid yearly and my account expires in october. i submitted a support ticket at digital-help and asked them about refund. they still haven't responded. i'm wondering what took them a long time to activate the cpanel. this isn't business-like. regards, wowplanet
Posted by plexus, 02-02-2006, 06:00 AM
Wowplanet, An unfortunate problem is that your yearly payment was to the old company, which is now no more .If JAG choose not to honour that yearly payment you made, you have little to stand on (assuming your provider was INC or LLC - if it was a person/partnership, sue for your money back). Please do let us all know how you get on. @chamelion - It does reek of a scam. as i pointed out, hotspot broadband were the registered owners of the IP blocks used at renonoc from day one. If you still need some reseller hosting, let me know what you need, i have plenty room/servers globally, im more than happy to help out some pf my fellow RenoNOC refugees until they can find something better.
Posted by jmweb, 02-02-2006, 10:00 AM
This is an example of why the agre old saying "you get what you pay for" exists. Remember, if your looking at someting that seems like a deal that is too good to be true, it probably is and I would suggest you avoid it.
Posted by Yapluka, 02-02-2006, 10:06 AM
There is nothing of a scam :
Posted by tommyd, 02-02-2006, 12:28 PM
As Equinix has said, I simply sold the domain to Tom Smith who owned DHS. I was mererly an employee who is still owed outstanding wages my self.
Posted by tommyd, 02-02-2006, 12:41 PM
The facts are as follows: DHS had an investor who was diagnosed with Colon Cancer, he was given 60 days to live. At that time, Myself and others were laid off. It was cash flow postive, unfourtantley as a startup and all funding being pulled it could not fuel its own tank 100% successfully. I was mearly an employee of DHS, and my name is still DHS on wht, as I have to wait some time before I can change my name again to something else per the rules. I sold Tomsyer.com and .net (The domains ONLY) to them in July I believe. Now the address mystery: DHS and Jagwire Electric, shared the same facility. DHS paid the Jagwire Electric bandwidth bill for their Hotspot broadband, in exchange for a place to put their servers. The IP space was in HotSpot Broadband as that is how it was initally setup. Now from my understanding and telephone calls to the owner of DHS (concerned about my unpaid wages after reading everything) is that it could just not float and that Jagwire was aquiring everything, but they choose to do so in a fashion that was not ethnically correct, or politically correct from the readings. When any company aquires the equipment, that is it. But if they send an email to the former customer base, they technically aquired that as well. In all reality they owned a can of worms for themselfs (jagwire) as they are trying very hard and being shady in their way of migrating and trying to force people to pay more. CPanel licenses were turned off, simply due to the fact of DHs not paying the bill, as they were not able to and cpanel would not take a partial payment. Unfourtantley this is only by what I have been told and do not know how factual it is. But hopefully this spreads some light on things for all those affected, and sorry to see everyone caught up in such a mess.
Posted by tommyd, 02-02-2006, 12:43 PM
One last thing, Legally, they are all seperate enitys tied together by the same principals. A Corproation is the legal owner of things, every entity seems to have its own corporation.
Posted by plexus, 02-02-2006, 01:47 PM
Very very true. This is how most businesses and subsidaries are run in the real world though, with investors and board members sitting in positions with control of those multiple 'entities'. Its a safe way of running things for the people behind the companies. not saying this is how you guys run, just saying how I know *some* do Sorry to hear about your investor - that is never good. I hope whatever happens over at Jag/DHS that you are able to recover somewhat from this and recent episodes, as I am sure this has all lefta big dent in customer confidence towards anything based out of Reno NOC, both now and in future.
Posted by tommyd, 02-02-2006, 05:55 PM
yup, I hope they have a good recovery plan, but again this wasn't my company :-)
Posted by AHFBWEB, 02-02-2006, 06:22 PM
You gotta love WHT
Posted by tommyd, 02-02-2006, 10:55 PM
two different paragraphs
Posted by tommyd, 02-02-2006, 11:46 PM
I think they need to merge all the threads on this into one
Posted by carolinahosting, 02-02-2006, 11:54 PM
Hotswapbroadband does do this service. They also provide many of the casino's there internet service also.
Posted by ChrisBowd, 02-03-2006, 05:02 AM
Every time a cheap host goes bust the "you get what you pay for" remarks appear. If such remarks are from hosts who are paying top whack for clustered servers and redundant feeds so that they can guarantee uptime to their clients then I salute them. All too often though the expensive hosts do not provide a better service; they just make more profit than the cheap ones. 20 years ago every time Walmart moved into a new location the local mom-and-pop shops would scream "you only get what you pay for" "you won't get the same service" "its not a sustainable business model" etc. etc. What they overlooked was that economies of scale coupled with a management philosophy of being efficient and building a volume customer base wins in almost every industry and market with the possible exception of luxury goods. The hosts that dominate the market and will push the remainder into niche positions within a couple of years get to provide even cheaper hosting as they get bigger because their buying power and influence increases proportionate to their customer base. Some of those hosts are offering packages that make DHS seem expensive. Those who say "I told you so" don't grasp the basic fact that most people, when offered 2 apparently identical services at different costs, will go with the cheaper one unless there is an identifiable reason (such as branded vs. unbranded) to pay more. And thats the other reason why big hosts get bigger: their volume creates more brand equity for them and customers are like sheep. Simply paying more does not guarantee great hosting; finding a host with a great attitude and business vision is the key and thats not an easy evaluation to make in the hosting market. Baaaaaa, I'm signing-up with Site5.
Posted by kiasu, 02-03-2006, 05:58 AM
Hi JagWireHosting, Will you refund the $$ for the customer who do not wish to continue with the new management (JagWireHosting)? The refund is for those customer that had paid quarterly or yearly. I hope JagWireHosting will give options for these group of customer if they do not wish to continue with the new company. Furthermore customer only be given 2 weeks of notice to move. Please post your opinion here...
Posted by chamelion, 02-03-2006, 07:25 AM
from what jagwirehosting has said already, they won't refund your money cause the transition did not include the migrating of clients. i.e. the money we paid to turnkey did not go to jagwire, hence they don't owe us anything (according to them, even though a company taking over another is responsible for the outstandings of the company that went broke.) hence the reason this whole situation reeks of s***. you can't just swap hosts and cancel all the accounts of the old service and not offer refunds... they claim that they're planning something for those who paid for the year. i'm not sticking around for that though, given how unprofessional and scammy this switch has been i want nothing to do with JWH. and don't bother asking for a refund. it won't work. just call your bank and initiate a chargeback, there's no doubt that it'll go in your favor.
Posted by studavis, 02-03-2006, 07:46 AM
what about us people who have paid quarterly through paypal?? can we initiate a chargeback through paypal? anyone else in the same boat as me??
Posted by carolinahosting, 02-03-2006, 10:09 AM
From what I understand paypal won't get involved because it is not a tangable product. I've read some of the replies about paypal.
Posted by studavis, 02-03-2006, 12:25 PM
well i've put the payment into the resolution centre at paypal, worth trying even if I don't come out of it with my money back (which i don't expect to).
Posted by topsecret, 02-05-2006, 05:29 PM
That is correct - when providers get upto deceptive practices - including when providers stoop to charging 'Paypal' fees which is a violation of upstream merchant ISO agreements for paypal. Paypal wont issue refunds. On another topic, whilst jagwires' costs are significantly higher - Once stephen Sargent of jagwire was contacted, he couldn't of been more helpful in locating the server and putting it back online to recover the remaining data - without charge.
Posted by jmweb, 02-05-2006, 06:53 PM
If enough people complain and dispute the Paypal payments then it MAY make a difference. I am not sure the chances but who knows. Good luck to you all! John
Posted by Hoof, 02-14-2006, 03:55 AM
What the hell is going on! I had no idea any of this was happeing until I got an email yesterday "reminding" me that I had until the 15th to pay or loose all my data. I check my email daily and never got one from jagwire/dhs/turnkey staiting I had untl the 15th to do something. So now im here stuck a day before the deadline to pay up or loose everything. I have a couple mysql databases for my forums etc, if anyone can help me move them to a different server I already have ill paypal you $20, PM me.
Posted by Yapluka, 02-14-2006, 05:50 AM
Hoof, if you need more time or any help, please open a ticket at the URL provided in your email and we'll do our best to accomodate you.
Posted by NickFritz, 02-17-2006, 07:48 PM
I have moved to server4sale with a LayeredTech server and yay im super happy with it. Goodbye DHS and Jagwire. and their overprices services. Jagwire don't even seem to know what they are doing, i rang them a while back when my server went down and they were talking to each other and saying. "Just unplug it and plug it back in, that worked last time".... WTH? and they are looking after the precious servers?
Posted by _[]_, 02-18-2006, 03:01 AM
i changed isp's and havent updated my emails. I can't login or contact anyone. Has anyone got the new admins MSN? I only have Yapluka's... and shes offline. My blood is boiling, i can smell the fumes with every breath i draw which travel to the backbone of my brain and the pores on my skin boiling in toxic sweat!!!
Posted by chamelion, 02-18-2006, 05:13 AM
yapluka is online. check yahoo.
Posted by gastongr, 03-15-2006, 11:54 AM
I have moved to resellerzoom.com It's doing well.
Posted by hfd, 04-04-2006, 07:23 AM
Just thought I would post an update on my service with JagWire ... I have to admit that I was completely skeptical that I would stick around with them. I had paid up for one month of service to buy some time while I looked for another provider but I have since stuck around. So far, they have surprised me in that (of course, your experience could be different): - I have had no un-planned outages - The only planned outages have been during the transition - The transition was quite smooth and the only bumps were my and my customers' fault for not updating their nameservers way back when DHS took over - Their support is actually quite good and very helpful - Their support seems quite personal and they give me the benefit of the doubt rather than jumping to conclusions - The servers, while not blazingly fast, are just about as performant as DHS was if not a little better - The price (at least for my package) really isn't all that much different than what I paid originally at DHS an TurnKey ... it is higher but sitll reasonable enough for me I think that is pretty much what I look for in a provider and I am happy so far. With all the pre-bashing that went on against Jag Wire (myself included) I figured a fresh take on the matter was at hand. Thanks, Jason
Posted by ldcdc, 04-04-2006, 08:11 AM
Thank you for remembering this thread and taking the time to update us on your experience.
Posted by Yapluka, 04-04-2006, 09:13 AM
Jason, thank you sooo much for taking the time to review Jagwire's services ! We are working hard for building our new hosting company and reading your post actually made my day Thank you again, I do appreciate !
Posted by topsecret, 04-04-2006, 05:17 PM
I still have a server at the Jagwire/RenoNOC datacenter thats been stable and no detectable downtime. Been using it as a backup server all this time. Cheers!
Posted by chamelion, 04-04-2006, 05:26 PM
blessing in disguise. made me move to VPS, get some resellers of my own, and triple the size of my business within months thanks Digitalhosting for possibly the worst shut down in history p.s. the $75 i had paid digitalhosting in advance for the year, out of which they gave me only 1.5 months hosting, was fully returned to me via credit card chargeback about 2 weeks back. someone out there is cursing as we speak hope others out there had as much luck with the chargeback!
Posted by guru75, 04-21-2006, 06:50 AM
turnkeyreseller........... they are CHEATERS...... 3 months ago they charged us for next 3 months and on very next day we receive email from them that they are clsoing their business............. NO REFUND NOTHING