www.VarHosting.net

Portal Home > Knowledgebase > Articles Database > www.VarHosting.net

Posted by GizmoPhreak, 06-01-2005, 09:52 PM
Never buy hosting from this website! No matter how gud there customer support is but there uptime sux! In each and every node: Uptime is 2 hours a day and downtime is 22hours a day. Im their customer and they are not ready to help me out! Im just telling you in advance..If u buy hosting from this company..You will notice that your computer is switched on for more time than there servers are! Im on noded 101 and beleive me its been half a month and they are no able to solve my problem..Im not able to open my website sometimes or sometimes they have prbs in there apache! I waited more than 1 hour and beleive me I didnt get connected to any operator.. Most of the time they blame my internet connection but thats not true cause Im able to open all the other sites that too in seconds.. Simply 0/5 for them! It is a money waste.. I thought that they were a good company..I had a really good impression about them but after registering and using there services...All i cud say is.. JUST DONT TAKE HOSTING FROM THEM.
Posted by radv, 06-01-2005, 10:02 PM
I have seen a couple of bad threads about them lately. Wonder what is going on.
Posted by GizmoPhreak, 06-01-2005, 10:06 PM
Man the problem is that nothing is going on....to solve our problem... Man my customers are ready to eat me up...And they are doing nothing!I dont know where is their whole support team gone?There is no one to help me out!
Posted by ORiN, 06-01-2005, 10:48 PM
Hmm... I think you are still pretty frustrated over the entire matter. Let yourself cool down before you give us feedback. From what I read on the forums, I think VARHosting is having some problems with their servers. Otherwise, they are a pretty good web host. Hopefully, they solve their problems soon.
Posted by Profuse-Will, 06-01-2005, 10:50 PM
Try contacting their support desk if their online chat isnt working. It'll give them an overview of that you are having problems. You should get a reply from them on what is happening to fix the solution. Other than that I am sure they are working hard to accomodate your needs.
Posted by joshuayip, 06-01-2005, 11:20 PM
Standard answers : We are working on it Joshua
Posted by GizmoPhreak, 06-01-2005, 11:50 PM
YOUR RIGHT!
Posted by Yash-JH, 06-02-2005, 01:29 AM
Super-cheap hosting? What did you expect?
Posted by cartika-andrew, 06-02-2005, 02:21 AM
well.... Kinda says it all
Posted by joshuayip, 06-02-2005, 02:47 AM
I wont exactly says is super cheap. Considering they are giving us features that are out of what the current market has to offer. As far as space and bandwidth, they may be less than other good host by 30% But in terms of featues e.g. end user sales and technical support, they are the first of its kind. I have high hopes for them to maintain the server well. But that remains hope if they dont make it stable. The only problem with them, is not abt bad service. Is about server uptime. They get on top of that, they will get on top of many hosting company. Joshua
Posted by cartika-andrew, 06-02-2005, 02:54 AM
Joshua, these statements arent necessarily accurate... Their pricing model on hosting alone isnt condusive to long term success - when you factor in the other items they are offering, the numbers simply do not add up.. Take a look at the majority of companies that have survived and thrived - their pricing model, in most cases, is dramatically different... I have heard that on the whole, varhosting is very strong on their support. I imagine you will see them rasing their costs and taking another shot at this.... At least thats my best guess...
Posted by niyogi, 06-02-2005, 03:57 AM
GizmoPhreak: This is an interesting claim - what *is* your username and where *are * your status reports? You are free to e-mail me and with a flame like this, you're bound to get my attention. You could have even tried our forums or something but this really doesn't solve the problem. "each and every" is also a little extreme, don't you think? Your website in your forum profile "http://pffrules.tk/" doesn't load and DNSstuff doesn't seem to know what's up with it either: http://www.dnsstuff.com/tools/whois.ch?ip=pffrules.tk Perhaps you want to re-evaluate your claim and come back with some more information for everybody here? Granted we occassionally have problems on servers, the team usually does fix it quickly but this is a pretty silly claim. Roj
Posted by Yash-JH, 06-02-2005, 04:08 AM
30% cheaper? How are you assessing that. Please don't compare shared plans with reseller plans. If a shared host is offering alot of disk space, and they are an established one, they will at least be putting some limits to its use i.e. restricting number of domains etc. However, offering reseller packages with the same amount of disk space, that too 30% cheaper with unlimited resources is a server disaster waiting to happen! Remember, a hosting company is built around quality staff. Their ability to pay their staff is directly proportional to their profit marhins. If there profit margins are so slim, you can expect them to hire poor quality staff or the few quality people they hire will be far stretched handling too many servers
Posted by The Napster, 06-02-2005, 04:57 AM
Sounds a bit biased to me, Domain you had with them? Any other stuff? Welcome emails........ I dont know if you expect people to believe you with a review like that Sarcasm
Posted by niyogi, 06-02-2005, 05:00 AM
Naz.A - that's exactly how I read it. After reviewing other threads by this poster, I'm just a little bit confused about these kinds of posts. I can't recall any e-mail or formal complaint through our ticket system or by e-mail to me of this nature. Roj
Posted by joshuayip, 06-02-2005, 05:35 AM
I am curious to know , what can we get from a formal complain Roj ? "Look into it" is not the answer I am hoping for. I am hoping you will say "It is solved, you will have great uptime once again in Varhosting!" Joshua
Posted by niyogi, 06-02-2005, 05:45 AM
joshuayip: I'm not even sure your sentence made any sense: I am curious to know , what can we get from a formal complain Roj ? "Look into it" is not the answer I am hoping for. Well saying "It is solved, you will have great uptime once again in Varhosting" would be a lie. "Looking into it" is an honest statement. The fact is that it is exactly what a few of the 10 of us are doing when we say we are. We can say "We are looking into it." and then follow up with "It's fixed." Providing a detailed explanation as to what we are looking into - well, that would take some time I think and would prevent us from actually looking into it. Comprende? Roj
Posted by chatbox, 06-02-2005, 06:05 AM
Man who told you there customer service is good ? Ask them for any damn thing and they'll tell you please email to support@varhosting or for packages email to sales@varhosting..and for any problems, there is 1 answer, we are working on it . So what good are they really ? Roj do you even care to reply for days to the emails sent to support@varhosting.net ? I got a confirmation when i emailed twice that this email is manned and after 4 days i even got a read reciept from you but never a resolution to the complaint. I was on thin bandwidth and told your online support executives to help me out and twice they assured that i'll be contacted in less than 12 hours and its today 7+ days . I would call that pathetic service and would never recomend varhosting to anyone out there. Just Stay away from them and yes i want a refund as well .
Posted by niyogi, 06-02-2005, 06:09 AM
Did you read the auto-responder that says to submit a trouble ticket chatbox? And did you submit the ticket as requested? My e-mail is niyogi@varhosting.net - you are free to e-mail me. Roj
Posted by chatbox, 06-02-2005, 06:12 AM
What are we supposed to go with roj ? Your online support guys told me to contact you at that email addres ...and the response said you would reply ...so is'nt this taking a cutomers in circles ..and why should i just go after looking to lodge complaints and request for service ? Why did you sent a read reciept when you were not to take any action on it and What use are then your online support providers Providing false information ?
Posted by niyogi, 06-02-2005, 06:14 AM
Not really - while live support should have told you to submit a ticket, the e-mail auto-responder does say to do this in a long detailed message. It's not "false" as I *do* occassionally respond to the support@ e-mail address but because I can *miss* them every once in a while, the auto-responder requests that you submit the ticket instead. This, you did not do, it seems. I'm waiting for your e-mail... Roj
Posted by earngate, 06-02-2005, 06:34 AM
hard luck friend
Posted by chatbox, 06-02-2005, 06:47 AM
Well nothing hard..there does exist a term called "chargeback" which my credit card always allows and paypal puts a 20$ penalty on the account recieving chargeback ..so what if i dont get my money back ..i can still grab it back if i have to from companies like this . Its not a matter for few dollars here but moral. Roj just said in 1 of his replies when i asked him about no reply to my emails "Not that I didn care to respond - I just didn have the opportunity *to* respond - which is exactly why the auto-responder is in place. ;-)" Let them keep my money and i'll definitely go with a paypal dispute or maybe a chargeback . A company screws me around and i wont just sit and let them do this. I'll stop them with all i can and warn others as well that stay off them ! As simple as that.
Posted by niyogi, 06-02-2005, 06:51 AM
Oh boy - not one of these customers. Honestly, 60 days is quite a bit of time to cancel your account chatbox. To contact us via our ticket system (as explicitly mentioned in the auto-responder you *did* receive) a little afterwards is a little bit too late. Our policy is clear as is the auto-responder. You may conduct your chargeback and I hate to get into the specifics and I have other business to tend to (like helping our current customers). ;-) Roj
Posted by johnlaurence, 06-02-2005, 06:53 AM
Is all this who did what when stuff really doing anyone any good. The resellers want good support and consistent uptime, varhosting wants to make a profit. Market forces will decide this argument one way or another.
Posted by chatbox, 06-02-2005, 06:54 AM
You had a customer who was honest enough to pay you and request twice via email and N times via your online support to resend a link to pay, your guys kept assuring that dont worry we'll come back to you...noone did, further more this lack of service was well within that 60 days period where you had downtimes which were unlimited no replies to email and not to mention those canned replies you were sending...if there's anyone here in my place who was willing to pay and recieves this service, i bet he would rather bomb your place.
Posted by niyogi, 06-02-2005, 07:03 AM
Sorry chatbox - you didn't do a simple thing like submit a ticket. It's right there on our website and we handle so many of these everyday. It's a moot point to discuss this now since I'm cancelling your account. The resellers that stay with us understand how hard my team works - if you want to take cheap shots at us to cause a ruckus here, that's your prerogative. While I sympathize with your frustration, bringing up the same issues in this thread and threatening to post long, bad reviews of us doesn't help the situation. We don't need resellers like that - period. A little dignity does need to be reserved. In the end, the relationship between the reseller and the reseller hosting provider is a partnership and what expat1 says is right. Quite frankly, I work my arse off to run our little company and I do the same to promote the same ethic to everybody else within. I don't ignore e-mails - I remembered it after you posted right here (the tip-off was the read receipt that you requested) - it wasn't intentional but really accidental. Going off about it here, again, doesn't solve the problem. One more reminder email would have done the trick. Good luck with your hosting company chatbox. I've cancelled your account and must move on to the other important things that I must take care of. Roj
Posted by chatbox, 06-02-2005, 07:48 AM
I don't ignore e-mails - I remembered it after you posted right here (the tip-off was the read receipt that you requested) - it wasn't intentional but really accidental. Going off about it here, again, doesn't solve the problem. One more reminder email would have done the trick. You were twice emailed for i have 2 reciepts acknowledging the delivery of my emails and 1 email to confirm that you actually read it and responded to my reciept request. (want me to paste here ?) or do you need remiders for the reminders as well well i have already moved on and hired a company which is not as cheap in pricing as yours but is reliable ofcourse. As for varhosting, i think you should shut down till you improve the quality for else this wont be the last thread where you have a frustrated customer like me. You were paid for services which you did'nt provide and end up writing here to cover up for all the trouble you brought. Had varhosting been good, this thread would have never been in place and infact it was not started by me but someone else, just to show you that iam not the only one around here who thinks varhostings sucks and it really does. Business is not a learn and grow stuff, you either have solution to the problems or you dont and for varhosting, it has always, "we just discovered" or "we never knew about this problem" . I have been with a company for 4 years untill the guy sold off his business and then i moved ahead as well for the guy who brought it over was'nt able to run the show for 4 months like the previous owner did for 4 years, just an example to show its not the servers but your knowledge that matters . You may wish to search WHT for the thread replies i posted for them in praise for all the good services he provided . So you see, i dont have anything personal against you except that your service sucks and that i feel i've been burned badly because of those no replies, poor canned response on the chat and your cover ups for all the time you IGNORE your customers. Yes you do roj, else 7 days is enough time to reply to 2 emails even when for 1 of them you sent a read reciept to acknowledge you did read it. So this shows you never cared to reply . You must realise its we the clients who make any company success or failure and when you can afford to ignore your clients, your clients can afford to ignore you as well so a downfall is not too far ! As finally i would still stick and not recomend this company to anyone here for else you too would land up telling others to ignore them like i did Good Luck varhosting !
Posted by niyogi, 06-02-2005, 07:51 AM
Thanks for the tips and suggestions chatbox (seriously) - I will take them to heart and will see what we can do to improve. Roj
Posted by psykik, 06-02-2005, 08:04 AM
I agree with the trying to fix stuff... and I'm becomming satisfied on my current server. but problems and downtime as a whole on all servers has still been a bit more than "occassionally". we had the unfortunate theplanet crash (nothing you could do about that), the virus attack, the dos attacks and the SYN Flood. people did complain both on the varhosting forums as here with reviews... But yes the team has been delivering good results, the implementation of suphp has seen increased stability and everything as a whole is improving and hopefully it will become better and better so we can all read better wht review for varhosting (as was the case in januari, feb, march..) this is why I don't really complain and hope my positive thinking will see long term results. Greets
Posted by joshuayip, 06-02-2005, 09:59 AM
I am curiuos to know, if anyone else on ThePlanet is having this kind of syn flood attack? Or is it just varhosting? What are they not doing right here to invite so much trouble to the servers? Joshua
Posted by niyogi, 06-02-2005, 10:08 AM
So much curiosity joshuayip? SYN flood attacks happen because one website on the server instigates them. For example, let's say your company is excited because you signed up your first client and the client happens to have content that upsets a certain party that doesn't want to have that content displayed. Well, they'll launch a variety of DoS attacks to make sure the site can't stay up. ;-) Roj
Posted by joshuayip, 06-02-2005, 10:17 AM
So have you found the site and get him off the server? I am sure this is covered in your TOS , AUP or something , right? It is still night mare, I hope to have some sweet dreams. I have been with you for 3 to 4 months I think. No so much problem before this. In fact, I dont recall any. Until this attack come along. Then I am not sure if the flood is causing it or something else. There has been a constant service failed. Which is very rare. I have been on your server for few months, only last week I am experiencing it. Well, I did my screaming at Roj already behind your back. That is why I am much more calm now. He did also acknowledge that the down time is not acceptable, and apologized and given me some refund. It takes a real man to say sorry... Joshua
Posted by niyogi, 06-02-2005, 10:20 AM
Actually, SYN floods don't go after the site - they go after the IP address which makes it virtually impossible to "catch" the instigator or the culprit. Instead, you are suppose to "wait it out" and also contact the datacenter to help you with tools like Cisco Flood Guard, etc to block this kind of activity. Roj
Posted by Yash-JH, 06-02-2005, 11:36 AM
Whatever I may say about their pricing, Roj certainly knows how to handle customers very well
Posted by Aurelian, 06-02-2005, 11:42 AM
true true.
Posted by sluggo312, 06-02-2005, 06:23 PM
ROJ, I understand you must be frustrated and feel like you are being attacked. You must also understand that those of us that are using VAR are more frustrated. I have people calling me asking why their site is down, sometimes several times a day. The chat support is friendly, but not helpful, nothing seems to get accomplished. I have plenty of screenshots of NODE104 either being down or with a high server load (currently cpus at 7.61). This is not an osolated incident, this happens daily. I talked to sam so much, he won't even answer the chat anymore. Its ok, because I don't bother complaining anymore. I am on to greener pastures. As I have stated before in another thread, I believe you are honest and sincere in your wish to provide excellent service and price, it just seems that people from 4 different servers are reporting problems, which makes it seem like an overall problem, not just a rare problem on one server.
Posted by niyogi, 06-02-2005, 06:36 PM
sluggo312: 7 isn't that bad really - you should know that many hosting companies don't give resellers access to the server load status precisely because it causes complaints and reactions like this. You'd be surprised how many other hosting companies are hovering at around 7 but you don't know because there's no way to tell. I don't mind the attacks really - but it's sad that those attacking have little identity on these forums (who are you for example) and come here to give words of wisdom. Quite frankly, you probably already do understand the frustration of people calling you as much as they do and should then sympathize with the provider that *is* trying to help. Our servers aren't that bad - we give customers a lot more "access" to information about the server they are on and it seems to rub them the wrong way. I've done outsourced support in the past and many of the hosting companies in reseller hosting don't give the Server Status feature in WHM. Perhaps we should stop too just because it really doesn't help other than to spread panic. Talking to Sam on chat also doesn't help because Sam is better off handling the server issues when they occur. I think that it is time (as some have said) to go back to the drawing board and think some more about whether we should have live chat if they are friendly but aren't helpful. Providing logical explanations tend to rub people the wrong way too inducing comments like "we want solutions not explanations". Anyhow, those who are working with us are the ones that will benefit I suppose. Roj
Posted by LBX, 06-02-2005, 06:59 PM
Roj is an EXTREMELY busy person and gets several hundred e-mails a day I am sure.
Posted by sluggo312, 06-02-2005, 07:33 PM
Roj, 7 might not be bad, and it could be 70 for all I care if it meant that the websites were outputing the info like they should. The problem is NODE104 is very slow at times, to the point that the pages do not come up. Thats when I get a call from my number one pain, a guy that sells stuff on ebay. Thats all he does, and its his only source of income. He has a right to complain, if his site is not up. Believe me, I am not excited about the prospect of moving all my accounts, and to be honest, I have yet to find a reseller provider that doesn't seem to have issues at one time or another. I was on the verge of doing so today, luckily I found out some info here on WHT that was confirmed by the provider that stopped me. You might also want to give some of your customers a little credit, all of us are not total noobs. Your support whether by a trouble ticket or IM, is not perfect, and in fact has told me some things that aren't true. I went back and forth for days over an issue with not being able to see more than 2000 files in my directory. I was told that it was my ftp client, then it was that the ftp server cannot show more than 2000 files. Anyway, this is all the complaining I am entitled to for what I pay a month. Once again, I hope everything works out for you guys.
Posted by sluggo312, 06-02-2005, 07:36 PM
Roj, I think we both need a hug!
Posted by LBX, 06-02-2005, 07:38 PM
I think that his techs are pretty good actually. I have NEVER spoken to someone there with broken English. And he is right by asking people to submit tickets.
Posted by DediZoneSales, 06-02-2005, 07:56 PM
Its always tough trying to run a business ;-) Hopefully all of their problems will sort themselves out Best of luck.
Posted by jleecong, 06-02-2005, 08:32 PM
I signed up for VarHosting on the 27th (node101) and was in WHM for no more than 5 minutes before the server went down. A rep named Amid said it would be up shortly. Server was up and down for about 2 hours before things seemed stable. Currently I'm paying 4 host and all have 100% uptime except VarHosting. Not trying to bash, not complaining just a fact. If this forum would let me post a link I would show the uptime report. Wish you the best of luck, but to me I think you need to work on your uptime.
Posted by berlin, 06-02-2005, 09:00 PM
wow. 4 months ago i decided that I will select varhosting as my provider over resellerzoom. i just needed to focus on school for the meantime. back then they seemed to be the best resellers around. (of course they were new and their servers probably weren't as loaded as now) there was no bad wht review on varhosting and wht reseller forum was filled with nothing but varhosting songs and praises. now I'm not so sure if i'm still willing to open an account with varhosting. my friend started reselling with resellerzoom 3 months ago. and so far she said their uptime is great. What do you think niyogi? should I take my chances with your company now that varhosting seems to have equal bad publicity in wht as resellerzoom. there is no such thing as 100% uptime, but I'd like to know if varhosting is actually taking all of these complaints seriously instead of down-playing it or passing it off as an isolated and unusual complaint from an irrate customer. you can't keep saying that forever. Last edited by berlin; 06-02-2005 at 09:05 PM.
Posted by jleecong, 06-02-2005, 09:16 PM
ResellerZoom is one of the 4 host that I'm testing and so far they have the BEST speed, and have only had 9 minutes of downtime total spanned over 3 outages. VARHosting reports 3 hrs, 8 mins, 18 secs of downtime for the same time period. Please remember thought that I have only been testing since May 27th.
Posted by xyte, 06-02-2005, 09:26 PM
I am also a customer of Varhosting.com While 22 hours of downtime a day is an exaggeration, their uptime is not very good. I am currently looking for a new host due to this issue. I think there support is great, but I have realized at there costs they cannot offer stable service. My first month uptime was 89% and last month it was 91%. For me this is unaccetable. Don't be fooled by the original poster though, it is nowhere near the amount they said.
Posted by esa3, 06-02-2005, 10:34 PM
I'm currently a customer of Varhosting.net but I'm starting to get tired of being noitified that my site is down again. (hence, my clients) I thought this was just a startup/growing pains problem and eventually improve, but node104 has been having problems for a while and it's not getting better. I think good uptime is a basic necessity and takes presidence over all else. If the web pages cannot be reach, the email received or accessed, I have nothing. I'm tired of hearing my customers say "I can't get my email messages the servers down again." I've always been treated well in my communications with support and have felt that Varhosting.net was trying to do a good job, with honesty and integrity. Basically I felt they had their hearts in the right place. BUT, It's time to start looking for a new host. I truely wish it would have worked out differently.
Posted by haligi, 06-02-2005, 11:10 PM
dude, At my worst down time, it did not last more than 10 or 20 minutes and varhosting was pretty receptive. 22 hours? Come on. I think by now, if that were the case, varhosting would have shut down.
Posted by niyogi, 06-03-2005, 12:14 AM
Well, it's alright to look for another host as I can understand the frustration that comes with poor uptime. At the same time, I also believe you'll be doing the dance with your future host as well unless you have a provider that is reactive to the problems at hand since that is what is most important. I find it oddly comforting that the biggest "complainers" also are the ones that stay because they understand this relationship. Those who are most concerned about uptime really oughtta be going for a VPS solution and stop crying about how their server is going down (almost always due to a backup running, transfer between hosts, or malicious activity on another reseller's account). While people would like to say "you get what you pay for", this can also be paired with "you can't have your cake and eat it too" to make a pretty solid statement. Want to take advantage of that screaming fast dual-xeon server? Great! But what about the others? ;-) Overall, I think those who stay long-term see the advantages of working with us rather than threatening to leave due to poor uptime. There's almost always a reason for them - sometimes not the best. Remember node106 and it's crazy problems and node103 (both servers were highlighted here in the forums) - well they're relatively problem-free right now. At the time, they acted up like anything. Those that stayed benefited - those that left..well...I can't speak for them. node101 - well, we tried about four attempts to move a 3GB account to it's own VPS. When mysqldump runs for a while, it sucks up an enormous amount of resources. In general the cpbackup processes are quite intensive. The account transfer is complete and node101 is just fine now. When little account transfer activity occurs, servers are docile except for the occasional flare-up when an end-user account is caught spamming or has malicious activity plaguing it. Take the explanation or leave it, the other option is to jump on board another host and eventually hear their versions of the same; or purchase a VPS or dedicated server and deal with it yourself. I think it's so much easier to complain/critique though, no? :-P Roj
Posted by cartika-andrew, 06-03-2005, 12:28 AM
Roj, Although I respect the way you have handled this thread overall, I really dont think this statement is an appropriate one... There are many hosts that have a completely different business model and strategy then you do. You've got to admit, a different price structure allows for a different set of variables.. For example, a higher price structure allows less accounts and less domains per server - which will ultimately lead to a decreased probability of problems occuring in the first place..... Other factors like server loads of 7.0 - even if only periodically, arent an indication of a stable environment and generally will lead to more problems then an environment where server loads rarely break 1.0 and average 0.50 for example.... Having said all this - I do commend you - you have impressed with the way you handle yourself.. and I will agree with you - in your price range, consumers can expect to deal with these sorts of issues - however, if you are shopping in this price range, I would say that varhosting is a good candidate - strictly based on your candor and willingness to discuss and deal with these sorts of things publicly -
Posted by haligi, 06-03-2005, 12:32 AM
I would have to say that I agree. I would admit that I am one of those that jumped ship. But, knowing what I knew, I did not jump from a reseller to another reseller, but from varhosting to a VPS. The benefit is that I have total control. The problem is -- there's no one to blame. Of course, Niyogi, you have to give it to the clients. They pay expecting something irregardless of the cause or reason why what they expected is not received or delivered. But, I have to give it to you likewise. As I have said in many threads whenever varhosting is the subject, the people behind varhosting really do try hard. And, no matter what, varhosting is not out to screw anyone as evidenced by the speed with which I received my refund. I will tell you this though, if you offered your services for free and something like this happened, they still would scream and yell. So, ... you cannot win.
Posted by niyogi, 06-03-2005, 12:37 AM
CartikaHosting: It's fine that you don't think the statement is appropriate - I do see where you are coming from. The pricing model though is actually just fine based on our business model except that we just haven't been too strict on who we let on board. At the rates we offer hosting, a lot of unwanted customers who intend to abuse the system start showing up. I think we will have to put together a premium package that will have the effect that you mention - more stable environments by virtue of who can afford to pay for it so that the paradigm of "you get what you pay for" works. From a technical point of view, 7+ server loads on hyperthreading dual Xeon servers isn't too bad if updatedb or daily processes are running. It's when the load hits 10 and higher for extended periods of time where the effects are noticeable. Roj
Posted by Cahl, 06-03-2005, 12:39 AM
Broad statement. It looks like you're writing reseller hosting off as permanently unstable. (I can tell you that it isn't ) Reseller providing's backend is simple maths. Too many accounts per server = too much activity. That combination = downtime. Downtime = angry customers. Angry customers = eventual closure. Malicious actvity? That's your job to clean it up/prevent it. Act fast, remove abusive users, and keep your servers clean. Users looking for uptime of acceptable percentages do not have to look for VPS. Infact: I'd guarantee any reseller server over a VPS solution. Why? because the VPS is destroyable by a user. Reseller hosting isn't. R'gds Dean
Posted by niyogi, 06-03-2005, 12:49 AM
Dean: Thanks for your insight - at the price points that you offer hosting, I suppose that it makes it much easier to fight: Too many accounts per server = too much activity. That combination = downtime. Downtime = angry customers. Angry customers = eventual closure. As such, I think it's time for a trip (as mentioned earlier in this thread) to the drawing board to build a program similar. As far as malicious activity is concerned, VPSes while "destroyable" by the reseller offer the flexibility that resellers want and the responsibility/accountability they should have operating their business. It is our job to handle malicious activity and we're already doing it - (keeping servers clean, removing abusive users, and acting quick). But writing this off as our responsibility and promoting sloppy account management is not something I'd like to do in the future. Ciao, Roj
Posted by fzlatan, 06-03-2005, 12:51 AM
I feel that I should tell you a few things Roj, First of all you can check the things I have said already about your company and they have always been positive. This is because I see in you an individual who is working hard and very sincere too. Now the hard part, I also have an account with HostingZoom. If you ask me how is their support I don't know because I never contacted them after the first they when I transfered my accounts there. You will notice that their costs are 2.5 times higher than yours but that is OK. I charge my clients $50 per hour of my time and I would have some nice cash if I got payed for the time I spent witht your very curtious tech support. So the moral of this story is that you need to increase your costs. The only reason I am on Var is you, as I still think that you will pull it off. However, today I looked like a fool because I went to a client to demonstrate a site that went down during the presentation. Then after it was up I phoned the client only to find out that the site had problems again. Now 6 hours later the things are not resolved yet. This is something that is much more than $5/ month I am paying, I am sure you will agree.
Posted by niyogi, 06-03-2005, 12:54 AM
Zlatan: You are right. I'm stepping out of this thread now and going to ponder under a tree for a little bit. (I know what I have to do.) All else are free to discuss in the meanwhile! :-) Roj
Posted by berlin, 06-03-2005, 02:11 AM
from reading this thread, this seems to be the case. "we're right and we don't really care and we'll keep doing what we're doing regardless of the complaints." So i guess he's telling me No; Don't take your chances with us. gudluck folks. +outta here+
Posted by haligi, 06-03-2005, 02:11 AM
hehe, you may remember me, roj. I had exactly the same experience with zlatan. whew, embarrassing.
Posted by haligi, 06-03-2005, 02:14 AM
We read what we read and we give it the meaning we want to give it. However, I did not give Niyogi's postings the same meaning you did. Like I said, the service can be free and people would still scream and yell. What more if they paid more?
Posted by chatbox, 06-03-2005, 03:33 AM
Niyogi Good luck with your hosting company chatbox. I've cancelled your account and must move on to the other important things that I must take care of. seems that the other important things for roj is the frustrated customers only and that reminds me of 1 more thing ..its not just me alone here ...i've got a whooooole bunch of people who think same about varhosting ! It sucks ! Take the explanation or leave it, the other option is to jump on board another host and eventually hear their versions of the same; How many of us talked in this tone with our clients in past and still had them around ? or is it that varhosting thinks they are only one around offering services ? Ofcourse they are the only one .. The one with the highest downtime ..iam out of here for i think we have too many people here to talk about varhosting now and ensure either they fix up there stuff or are down. Good Luck varhosting ! You really need it
Posted by Plexi_Hosting, 06-03-2005, 08:51 AM
Actually it seems positive that Roj is willing to consider adding a "premium" line to his offerings. I think that might be just what the doctor ordered - it seems to work for HostingZoom / ResellerZoom. They are clear about which side is the "budget" side and what you get for it.
Posted by jleecong, 06-03-2005, 09:44 AM
I have ran at least 1 domain since 2000. Currently I run 4 domains. Im not new to the world of shared/reseller hosting. While you can give whatever excuses you wish for your downtime I think that you have an issue that needs to be address. If your servers arent stable dont put people on them. If you have malicious users monitor them and remove them. I have been with 8-10 host threw the years and VARHosting is defiantly towards the bottom of my list. I find this hard to believe as one of my domains creates a 2.96 GB tar backup. I just did a complete backup (ThrillHost) a few days ago and the server had 0 problems. My other domains stayed up, and I did not experience anything like you describe. I will say that I have had 1 or 2 host pile on the excuses as you are, but a good host never has to give excuses. A good host resolves/fixes problems before they need to provide an excuse. I wish you the best of luck and please don't feel as though I'm threatening you or complaining. I know you are a bargain host and some bargains are better than others. I'm just trying to help your company and point out any problems I had and how they could be resolved for future customers.
Posted by chatbox, 06-03-2005, 11:27 AM
You may wish to check out a small part of the chat i had during my time with varhosting Rich: Please give me a moment. chatbox: ok Rich: Let me check this Rich: Did you e-mail Roj regarding the issue? chatbox: i emailed support@varhosting.net twice chatbox: am i supposed to email everytime when i was even told by your guys here that my issue would be taken care of chatbox: he said he'll forward this to the deptt. chatbox: and they'll get back to me chatbox: i still twice emailed and i got a reply that support@varhosting is manned chatbox: and 48+ hours no response Rich: Alright, may I request you to please e-mail it to niyogi@varhosting.net so that you will get prompt reply from him. This is what i call taking a client in circles !!! Roj says in this thread itself that open a helpdesk ticket, his guys say email him and when you email him you get an autoresponder. This is like screwing around with a customer and josh have a happy time with varhosting for you must be one of them They suck and the will till the time they improve !
Posted by okihost, 06-03-2005, 12:50 PM
I usually try not to chime in on these threads but I must say that is the most horrible reply I have ever seen from a web hosting company ower ever.
Posted by chatbox, 06-03-2005, 01:02 PM
ok another one : halligi I never knew varhosting has soo many people from them on this forum to backup a company that sucks ! They wont read the thread but just try to trash your posting because they are one of them . Another one on iggy
Posted by Hamtramck Rick, 06-03-2005, 01:15 PM
Roj wrote: > ... doing the dance with your future host as well .... I find it oddly comforting that the biggest "complainers" also are the ones that stay because they understand this relationship. Customers as co-dependents! At a budget reseller sometimes they seem to be one and the same. They both start with "C". Maybe we need a 12 step program to free us of our self-defeating lifestyles ....
Posted by mtbkanata, 06-03-2005, 01:49 PM
Hey, I have to admit, when I joined Varhosting, I can count the number of downtime minutes on one hand... the last month has been very difficult for me and my clients. I think the fact that Roj personally sends me email with updates and works with me to get solutions in place to help grow my business is going above and beyond. I'm pissed with the downtime, but then again, I'm not paying all that much for the service... Offering a Premium service at a premium price I think is a great idea. I will remain a Varhosting client... I've had worse hosts in the past! Joe
Posted by ORiN, 06-03-2005, 03:06 PM
To me, I feel that Roj is doing the best he can to make things work at VarHosting so I think there's not much point to say that they sucks or whatever. It only makes you look smaller. Of course, you are frustrasted with all the problems. However, what I see is that there may be some misunderstandings caused somewhere. It's possible that your problem was resolved and another problem came up to take its place. Though, I do think the pricings can be refined to provide better services and less abuseof the systems from undesirable customers. By the way, I don't work for VarHosting nor am I a current customer of VarHosting. I am only stating my views as a bystander.
Posted by chatbox, 06-03-2005, 03:48 PM
He may be working but i have had too much from them 1. Downtimes 2. Canned responses from livechat . I pasted one such here in the thread too 3. No replies from them I belive in 1 theory, once its a mistake twice its a blunder. I expect and demand that the company which claims to be running webhosting should be competent enough to ensure there are no problems. Why did we have downtimes again and again if they were competent enough ? So here goes an unanswered question...2ndly for some it maybe just there site but when you have your client's sites sitting and they question you why there sites are down and you dont have an answer, it leaves you in a bad place and ofcourse with a bad name...i still say they suck because if you cant provide a service, then you are no good .. downtimes....canned responses and not even courtsey to reply to emails ...and i dont know about other cases but i was not one who was looking for 10 GB for 10$ ...i can afford good hosting and i was paying 20$ for 2 GB with my previous host than varhosting ..but the only reason i walked out of there was that the old owner sold the business and the new man was'nt able to run the show...so you see its not a case of money here...anyways iam away from them and have a good host now from which iam atleast getting personalized attention
Posted by ebiohosting, 06-03-2005, 05:34 PM
Chatbox, If money was not the case then why did you choose Var? I guess their pricing model appealed you. There are hundreds of quality and reliable hosts around.
Posted by okihost, 06-03-2005, 05:48 PM
Probably because there were glowing reviews for a while around here until people actually started to fill the servers and they became overloaded. This happens a lot of new companies that come out with very low pricing and they become 'the flavor of the month' and sales go way up and everyone is singing praises until they realize the company needs to stuff 200 reseller accounts on a server to make any money, things start becoming overloaded, services start to crash etc. I have been around here for 3+ years now and seen this same cycle a few times over, it really is not that it is all just 'budget' hosts it is just that things have a greater chance of going downhill if you need to stuff more sites on a server than you should to make up for your lower rates. Hopefully varhosting will start to get the picture, loose the attitude and prevent themselves from following the path many other such as jumpline, dot5 and angelz networks and many others have gone down in the past. Last edited by okihost; 06-03-2005 at 05:54 PM.
Posted by ebiohosting, 06-03-2005, 06:04 PM
Agreed OKI-Paul
Posted by GizmoPhreak, 06-03-2005, 06:54 PM
Varhosting.com...Oh god.. My server load is 10.24-11... Im tryin to contact the online support..There is no response..Im trying to access my WHM and cpanel..Im not able to...my users are trying to open their sites, but they cant....I was told that my account will be shifted to node 101 which is new..But I dont think so! See varhosting.com support was the best support one could ever get..But now no one comes on the online chat. I dont know what has happened to its support.. I wish Roj do something for 10.24 server load.. BTW I dont know much about server load..Its just that the circle button was flashing red! So is 10.24 server load much on a new server or is it fine? Current status of their support: Sending mails to *anyone*@varhosting.net is useless..Their online support is hopeless..the only option left is sending ticket! Man Im still continuing with this site and I think Roj will fix NODE 101...Roj I didnt want to flame you or insult your company..Its just that no1s able to open my sites sometime...BTW is it because your support team is busy in fixing the probs on node 101 thats y Im not getting connected to any operator? Last edited by GizmoPhreak; 06-03-2005 at 07:02 PM.
Posted by Aurelian, 06-03-2005, 07:10 PM
i feel good with varhosting, althrough i started not to like online chat anymore. It makes me think that those peeps are there to say only We will look into it and something like The server has been up all time, even if i have mralert watching the sites. But im happy still Go ROJ!
Posted by niyogi, 06-03-2005, 07:31 PM
I still actually haven't gotten that e-mail from you GizmoPhreak - I thought I requested it from you in another post? I can't make it out from the website in your profile. In response to OKI-Paul's post about being here for about 3+ years, I've been here for about 4+ years and have seen it myself. Our issues will be worked on and resolved (i.e. I'll get the "picture" you speak of). The attitude is more reactionary to the attitude that is/has been reflected on forums like this. You, having been around for a while like myself, probably can/should sympathize with this. People that know me and some of our best customers only stay in spite of the problems we have because they believe in me as their provider - I would hardly call that an attitude. Again, it's against those who have that personal vendetta that I feel partially compelled to "come back fighting" although it's probably just a waste of time. Roj
Posted by GizmoPhreak, 06-03-2005, 07:37 PM
See Roj I have no personal problem with you or your site.. Your costs attracted me and your support was amazing..Its just that Im facing a frequent downtime and Im not able to connect with your operator..I personaly love your support but I dont know what has happened to it these days..Se Im stil with u and in no mood to change my host,but I want to ask that will the prob in node101 be solved? And second: I was really frustrated while writting this review so I wud like to edit it if its possible..But u have to agree the frequent downtime issues! I know your working hard.... Thats why Im still with you and would love to remain in future.
Posted by niyogi, 06-03-2005, 07:41 PM
GizmoPhreak: I'm glad to hear that - node101's issues have been resolved (the DNS/firewall issues that were causing intermittent downtime were rectified about a week ago and the load issues have subsided for the most part). I still would be delighted to see your e-mail in the meantime if possible. Cheers, Roj
Posted by GizmoPhreak, 06-03-2005, 07:46 PM
E-Mail for wat? See I wont reveal my identity cause I dont want my account to get canceled or something!Ive recently launched a site and yeah Im able to work on it..And I dunno why but its functioning damn fast now! Sorry Roj..Im not able to edit my review!
Posted by LBX, 06-03-2005, 07:56 PM
OMG Peoples - Just out of curiosity I initiated a chat with Rich from VARHosting. Asked him about uptime and the such. He said that their uptime is ALWAYS 99.9%. I then questioned the SLA and he told me if it goes under that at all even 99.8% full refund. Then he corrected himself and said pro-rated refund. What a scam I guess we better watch out for all Roj's company. That includes VARHosting, TripodSupport, bungeeCode, llc, and pgHoster.
Posted by niyogi, 06-03-2005, 08:00 PM
Relax Liquid - just because I couldn't offer you a job with our company, it's not necessary to post stuff like this. C'mon now - that's just cheap. Roj
Posted by GizmoPhreak, 06-03-2005, 08:08 PM
LBX if Roj can manage so many companies then its good! But Roj u wont concentrate only on varhosting.net now! I guess.. :|
Posted by LBX, 06-03-2005, 10:54 PM
Excuse you? I did work at bungeeCode - for several months. Then you stole my clients and never heard from you again. I guess all those travels from the U.S. back to India and back to U.S. just got a bit too much for you. Takes over a month to get an e-mail back from you. Are you saying that I am lying about your rep telling me that you have had 99.9% uptime?
Posted by joshuayip, 06-04-2005, 02:12 AM
I dont get this. How does Roj steal your customer when you just work there? Again, I am curious to know Joshua
Posted by LBX, 06-04-2005, 02:21 AM
Don't worry - we have made amends
Posted by psykik, 06-04-2005, 05:24 AM
I can confirm that uptime is refunded pro rata I've requested it already once... but for the difference in price I didn't even bother this month. also my uptime has improved ... the server is doing fine although I'm still getting email from 3-4 different uptime services I have. mostly it's port 80 so it's apache failing. the downtimes never last long... but it's still annoying to get these emails all the time.... I still don't know if I'll keep cruising this ship. I like roj, like support and I think I can say of myself that I've helped around on their support forums. I've posted tips, helped costumers by answering quite simple questions. One of the reasons I have to jump off is just because I'm moving to europe. Hosting in the states is OK but as a european reseller with mostly european contacts and thus european costumers, I feel I'd better get a european based server for improved network performance. But I most probably will still keep a budget reseller plan somewhere in the states for probable non european costumers that prefer hosting there... Varhosting has been thinking about european based servers but I can understand if they didn't have the time with all the late problems and the launch of VPS. + now it seems a possible premium service is in the make... roj I wish you all the best with varhosting... I'm not sure what I'm going to do in the next couple of weeks though it's almost particular I'll be testing european based servers for my main business approach... US based servers... well that will only be a little extra if I can afford it... Greets
Posted by LBX, 06-04-2005, 11:17 AM
Servers in the UK are more expensive than servers in the U.S.
Posted by psykik, 06-04-2005, 03:25 PM
I know that thanks but I don't think I'll be investing in UK based servers rather Netherlands, Germany the little extra means that I'll keep my US based account if I can afford it. (as an extra to the european one,..... but european will be done anyway...)
Posted by LBX, 06-04-2005, 03:33 PM
Sorry, misread.
Posted by psykik, 06-04-2005, 03:54 PM
no problem lbx
Posted by szczym, 06-09-2005, 06:17 AM
Right now all websites that i have on varhosting AND www.varhosting.com is down. Are others nodes also down ? Im on 106.
Posted by danieln, 06-09-2005, 06:36 AM
i'm on node 106 as well...the up time is just too horrible! i'd hope someone would recommend a got host which they've used for a round a year to us.
Posted by icontact, 06-09-2005, 06:47 AM
looking around right now. this is becoming unacceptable.
Posted by danieln, 06-09-2005, 06:51 AM
yeah... i am on the chat with the support now, he asked me to log a case to report the server down, but the great joke was i can't even access the lpanel....so how can i make a report?? guess what he told me to do? wait a while and try to login to send again. so wat's the point to create a ticket when everything is running as normal? and now the site is running again, they said it was a firewall error and this is the 2nd time with the same reason they used.
Posted by swflnetworks, 06-09-2005, 08:21 AM
VarHosting is still down on my end.
Posted by szczym, 06-09-2005, 08:57 AM
im going to move to www.eurovps.com but its takes time ;(
Posted by niyogi, 06-09-2005, 10:44 AM
Sorry folks - this is a min-SYN flood attack that keeps flaring up on the server. We're doing our best to manage it and have contacted the datacenter to help us in this regard. As far as own website being down? You're right. It's been flake-y all day and I believe it should be alright now. I'm sorry guys. Roj
Posted by swflnetworks, 06-09-2005, 10:48 AM
I'm not trying to accuse you of anything, and I mean no disrespect by this.. But checking alot of logs in similar situations.. There seems to be a repeated history of you blaming these things on SYN floods, or hacking. If it "keeps-flaring-up", that server needs to be just taken offline.
Posted by danieln, 06-09-2005, 10:59 AM
i agree 101% !!!! take it down & replace it.
Posted by swflnetworks, 06-09-2005, 11:30 AM
That's the only logical thing I can think of.. Time will tell though.. No person, who is concerned with their customers data, would keep a server that is getting continuously attacked online. The only reason why I can see that he hasn't taken it down yet is it just might NOT be what he's saying it is.
Posted by DediZoneSales, 06-09-2005, 11:38 AM
These things do happen, so you cant blame him for it Good luck
Posted by danieln, 06-09-2005, 12:04 PM
i agree, but happening on the same thing so frequently? i was on node 101 and it happened, till i was so frust & demanded i'm moved to a new server, the after ~ 2 weeks into node106, the same thing happened again. so is this accident or unprofessional maintainance?
Posted by EuroVPS/Director, 06-09-2005, 02:48 PM
You'd be surprised what an ISA 2004 box will do in front of your servers. We recently bought a completely pre-configured DL360 from Compaq w/ISA 2004 (including support for it) and put it in front of our Virtuozzo servers. This was the end of our DDOS based attacks. Look into it, it's not that expensive. I love seeing the "connection limit exceeded, DROP" message Best regards,
Posted by psykik, 06-09-2005, 03:31 PM
would you please give us feedback with how it goes I'm aiming at that direct too. at least I'll be in europe and I'll have flaming fast pings, short traces... thanks yes node06 was one of the least affected by the last 2-3 week problems but now it seems it's starting again I've gotten emails all day of the services failing. As noted varhosting website has been down also and as such so had the forum. and consequently lpanel for tickets I guess... when something like this happens I'd be wanting to get an email telling us about the problem. I know these kind of attacks are hard on a server but it seem varhosting it attracting them. I just can't simply stick around a place where uptime is switching so often. the last 2 days I've wanted to get some work done and everytime I get interrupted because apache fails/or the server goes down all together. People them start emailing me what the hell is going on. I've been hoping for the best. I've been patient, I've hoped for better days. But as said previously in this thread my focus should be on european servers. I think this has made my decision even clearer.
Posted by niyogi, 06-09-2005, 06:56 PM
Thanks afa340a. I think we'll have to investigate this in greater detail. As for these kinds of issues, I'm only saying it how it is and not trying to provide an excuse of any sort. It's not an accident nor is it unprofessional maintenance. As those who have been on node106 know, the issues were quite bad a few weeks ago, stopped, and then flared up again. It's never our intention to leave customers in the dark or misinform them about what's going on at any given time. Nine out of 10 times, it's some account belonging to some reseller that is responsible for causing server problems. You can attribute the inconsistency to this phenomenon. In the most recent case, it's a SYN flood attack that *probably* was instigated by a certain site - that's how they usually start. The server hasn't gone down altogher (overstatement by psykik) although apache has failed numerous times (as a result of the attack). I hate the idea of saying "all is well" now because that's not always the case. But, I will continue to stand by the statement "we're looking into it" because that is, in fact, what we are doing. I'm personally hesistant to say anything more sometimes because then it's followed up with "gosh, well it's always this or that" so we stay general and hope that our customers trust us. Roj
Posted by layer0, 06-09-2005, 08:00 PM
Replacing hardware doesn't help in the case of an attack... --GSV
Posted by danieln, 06-09-2005, 09:55 PM
i'd love to trust you roj, but i've only been with varhosting for almost 1 month and these problems seems endless i'm real tired to move to other host, but if things keeps going out of hand, then moving is the only option out i guess
Posted by psykik, 06-10-2005, 03:24 AM
overstatement or not... a site is residing on a server. a site uses port 80 to connect. A browser uses port 80 with apache to show the website. if all is up except for apache about 95% of people think the server is down why ? well because they CANNOT access their site. I'm not trying to flame anyone here roj. I like you business approach and support has always been very friendly in trying to solve questions. I know you are always working on the situation to get it solved/fixed. That's something I like. but on our side of things as the COSTUMER and certainly our site VISITORS don't have any eyes for this. their only statement will be "you suck.. your site is down too often" I know 100% uptime and errorless servers are IMPOSSIBLE but you have to admit that uptime is below the uptime garantee you deliver on your site. I've got 4 services checking the server. mostly port 80 but also pinging the server. server uptime is quite good but apache is NOT. I don't think 4 different uptime checking services are lying about the issue, aren't they ?
Posted by danieln, 06-10-2005, 07:58 AM
wat service is that??? like to know more pls.
Posted by psykik, 06-10-2005, 09:56 AM
alerta.com uppanel.com siteuptime.com host-tracker.com
Posted by tissoft, 06-10-2005, 10:32 AM
We have been with Varhosting since Mar 2005. Account was set up fast, some issues occured but they were fixed soon. However, uptime was disapointed. On the TOS they do have policy of 99.9 uptime with outages not more than 45min... On first month, we had more than 03 hours of downtime, asking their support, they said all thing would be ok then. The second month was better with downtime around 1.5 - 2.0 hours, not including the Spike on the Plannet. Downtime on May was worst. Total downtime we had until now is around 08 - 11 hours, as well as take care of errors caused by the tracking uptime sites (hostracker & uppanel)... We have never think about pro rated refund noted their TOS as we wanna see their improvement so we can put our serious business on. Up to now, we still have only 02 domains active on this host (node 104)... Now we are wonder if leaving or not...phew... Tissoft
Posted by danieln, 06-10-2005, 10:43 AM
well the question is where to go?? there are many hosting companies around, and i do have bad pass experience too...so how to get a good one?
Posted by projectw3, 06-16-2006, 04:56 PM
Facing some problems with my account as well, especially for the past week or so. On node101. As I speak, I still can't access my sites. Latency appears to be too high it seems. Then I come to this forum and see this thread. So it's not only me. I hate to move but if I can't get into my sites consistently, ...... Hope Roj and team work things out. C'mon guys...
Posted by dgaussin, 06-16-2006, 07:22 PM
What's happen at VH currently ? The main website is down, forum and support websites too... and the european server is down again after almost 24h downtime yesterday...
Posted by jmweb, 06-16-2006, 07:29 PM
Problem some sort of an "attack". I often wonder why people do end up going with Roj. He has had 4-5 web hosting companies and hasn't gotten one right yet. Has always had problems, and people continue to go with him? This is where I gotta question the users and not the web hosting company.
Posted by zalutao, 06-16-2006, 07:30 PM
After 20+h of downtime on UK1 server yesterday, now it's down again for few hours... Also their website, support panels, forum's are down (Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.) Support doesnt reply on emails... this is to much for me... corect me roj if i'm wrong but UK1 this month is more than 30 hours been down?
Posted by CyberHostPro, 06-16-2006, 07:59 PM
Have you tried to call them?
Posted by zalutao, 06-16-2006, 08:06 PM
their site vas now back online and support on live chat told me "that problem is on DC side, and that they can't make a contact with them few hours"?!?!?! I think that i heard all excuses but this one is original...
Posted by jmweb, 06-16-2006, 08:20 PM
Internal errors and their blaming it on the dc?
Posted by zalutao, 06-16-2006, 08:25 PM
no jmweb, their web site, forum etc was returning internal errors. Server on which i'm hosted is totaly down.
Posted by projectw3, 06-17-2006, 12:28 AM
It's getting ridicously bad now...sigh. Their website is down again
Posted by hfohrman, 06-17-2006, 03:47 AM
Var in using an UK company to host there UK machine as it's only one. And they have been in the middle of some copmany to company problem. If you look here http://www.inx-forums.com/breaking-n...29/page10.html you will understand. But I still think that var is doing a bad work as they do not take care of there customers and do not communicate anything. Hans Last edited by hfohrman; 06-17-2006 at 03:51 AM.
Posted by zalutao, 06-17-2006, 07:27 PM
20h + 27(for)h downtime in 3 days... what else to say. And any information that we can get is "we are working on it it will be up soon"
Posted by neubs007, 06-17-2006, 09:37 PM
Thankfully I moved my account about 3 weeks ago. I don't know why I stayed with them for as long as I did. I finally left when I needed a site restored which existed for 4 months and they said, sorry we don't have a backup of that site. I've dealt with regular down time, but that was the last straw. I'm much happier with my new host. The servers I was used to were always under a heavy load at Var. They are much better with my new host.
Posted by Aurelian, 06-17-2006, 09:48 PM
i am with them and going to stick with them. Let's hope i wont get in troubs again. Seems like a forced issue.... dunno if it's their fault or not. BUt a backup solution should exist. I got lots of calls from clients, yelling at me that their sites are not working.
Posted by hfohrman, 06-18-2006, 03:20 AM
Did you move to another European server. If so. Where ? Hans
Posted by perfectlover, 06-18-2006, 05:36 AM
Just an update! 20h + 40 hrs( still sites are down) time in 3 days... what else to say. And any information that we can get is "we are working on it it will be up soon" No backup plans and no updates to clients.
Posted by hfohrman, 06-18-2006, 05:46 AM
And now is var's and bungeecode's own pages down. And there forum is down, And no answer on "end customer chat". No responce on cases in there "lpanel" I soon give up. How many customers will I have left tomorrow? 2-3 year to get customers, 2-3 days to loose them. Hans
Posted by J_ks, 06-18-2006, 06:10 AM
You are bound to get no attention from the owner as from the previous owner's history he has an attitude of opening new business every now and then... The reason he is not paying much attention to varhosting because he is busy with some other business i guess...so the obvious fact remains that the varhosting customers won't get any attention.. You can find him here http://whois.domaintools.com/celicensing.com
Posted by Genie, 06-18-2006, 08:10 AM
Your guess is right. Get a free hosting from him and stop whining LOL http://www.freestarhosting.com/content/view/21/36/
Posted by J_ks, 06-18-2006, 08:30 AM
Well Thanks Genie.. They can't support their paid customers ..how can you expect them to support free customers...
Posted by hfohrman, 06-18-2006, 09:50 AM
I really like that one. He has a free hosting as well. Bu the way. Now the host is up. So make your backups . ?? Fast Hans
Posted by DediEuro, 06-18-2006, 03:09 PM
If they are now operating you should be able to grab the backups or make them to save your websites. Best of luck
Posted by Chris1973, 06-18-2006, 03:26 PM
and given that this thread was started 12 months ago, and there are at least a dozen (if not more) threads made in a similar vein since, it cannot even be argued that these problems are recent, or that it's just a bad patch that Varhosting are going through. Varhosting are good at one thing at least, being consistant, it's just a shame that it's being consistantly BAD. If you want another host in Europe try Aventurehost's servers located in Ireland. Yes, I know that searches on this forum will bring up mixed reviews, but take a look at the dates, this was a long time ago, and i've now been with them for over 3 years, and their service recently has been nothing short of excellent.
Posted by Richard R, 06-19-2006, 12:07 AM
agreed, i got full 3 month refund. downtime for 1 and half months basicly, server loads of up to 75%. node102, node103, node 107, node101.
Posted by jmweb, 06-19-2006, 02:07 PM
He has failed with 2 previous hosting companies therefore I am not surprized with the outcome of Varhosting.
Posted by m_abdelfattah, 07-05-2006, 05:33 AM
I just joined them 2 months ago, they uptime is so so so bad, When I ping to my domains, I never get the 4 replies, I must get one or two [No response]. I contacted Roj ( Owner ) 2 weeks ago via mail and he didn't reply me, I moved to them from gazzin, but for sorry gazzin is more better than them, really better !! I don't know what to do now !!
Posted by macmilm, 07-05-2006, 06:15 AM
Same here. I moved to them 2 months ago. Worse than the company I moved from. I find that the server I am on Pings fine and HTML is acceptable but try opening any .aspx page and 90% of the time it takes over 1 minute to process/load Obviously completely overloaded servers and the Support is unbelievable.... they are clueless and blatently take the p**s . Already looking for another host to move to .
Posted by Jet, 07-20-2006, 12:40 AM
They have been hacked. Oh well....... here we go again!
Posted by chatbox, 07-20-2006, 02:58 AM
Must be some frustrated techie customer who hacked them after all the frustration we all have faced some time or the other, someone must have got too frustrated to hack them up ..well..who knows ...
Posted by chatbox, 07-20-2006, 03:00 AM
Oh and by the way, i moved to a new company duportonline almost an year back and have had no downtime since then, so i dont think overselling or servers are any problem. I think my new company is also hosted at same DC as varhosting but then what matters is how you manage your servers and the knowledge you have to run business ..that sums it all.
Posted by Jet, 07-22-2006, 12:24 AM
They are back online. No explanations. No response from Customer Service.
Posted by jolo2, 07-22-2006, 12:43 AM
I don't know why varhosting has so many issues right now where infact I believe most people on their support are skilled on their specific field. I've with them with win reseller for 6 months. One of the cheapest reseller windows. I had email issues with them last thursday till friday and it was not fix until a support told me my clients should recreate the email addresses. Actually, I did figure that out already after 24hrs of desperately trying the email addresses. Unfortunately, I lost 2 big clients because of 24hours email downtime. I'm still with them but I'm moving out. I did sign up to cyberhostpro.com and I hope everything will be smooth now. If you have a down time I can understand but with no one to talk to thats a different story. All they need to do is improve and i'm sure they will succeed.
Posted by wimrim06, 07-22-2006, 10:11 AM
what are those previous companies?
Posted by Profuse-Will, 07-22-2006, 04:07 PM
There are actually quite alot he started. tripodsupport.com (outsource support) pghosting.com (postgresql hosting) bungeecode.com ( use to be software developing site) Alot of venture some are successful, some failed extremely bad. However, thats just the nature of business and true entreprenuer. Just like the KFC founder many failed businesses but in the end at age 65 he became built one of the most successful franchise.