Bliksem Having More Issues

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Posted by Glowball, 07-13-2006, 04:35 PM
It looks like we need a new thread for the current issues we're having with Bliksem Hosting (see the last part of http://www.webhostingtalk.com/showthread.php?t=527665 for the history). I know that the joie server had some major issues last month, but those seem to be fixed (I had a client go through that issue, so I was also involved). Now I am having issues on the redwerk server. I have a reseller account. I have not received any email since last night, and I am not able to send email (I have checked it by using webmail, so it's not a client app issue). When I log into WebHost Manager and check the server status I see this: Server Load 9.05 (2 cpus) Memory Used 78.4 % Swap Used 33.54 % Disk hda5 (/) DMA+ 24 % Disk hda1 (/boot) DMA+ 14 % Disk hda2 (/var) DMA+ 100 % The numbers just keep getting worse. My best guess is that the email is spooling up and not being delivered, and that has filled up the disk (or the disk filled up and the email could no longer be spooled). The server load and memory used numbers keep increasing, too. Their ticketing system is not working (you cannot submit a ticket, it just times out). You can't post to the forum (it times out). Live chat is not available. I've emailed Sales (the last resort) and haven't heard back. I'm backing things up like a crazy person. Is this just a redwerk issue? Is anyone getting through to Support?
Posted by mesobob, 07-13-2006, 04:37 PM
They seem to have all gone on vacation today Ps. I will add I am a little more concerned about this than I was at lunchtime. While my initial support query was not life threatening, I might be singing a different song if it was a server problem or worse. Last edited by mesobob; 07-13-2006 at 04:49 PM.
Posted by Glowball, 07-13-2006, 06:33 PM
Over the last 10 minutes or so I've received a few short bursts of email. It's not everything but it looks like it's coming back. I just now received this email from Bliksem: So it looks like everything is coming back, which is great news! Hopefully everyone else is seeing the same.
Posted by lindmar, 07-13-2006, 07:04 PM
Jav is on it. I am very happy. I like bliksem and was quite flustered today. They are on it and if I dont mind saying so, they rock!
Posted by one19, 07-14-2006, 01:03 AM
I trust that these should be isolated issues for Bliksem. It seems that they are starting to experience so-called "growing pains". First the JOIE hard disk failure, and not the problems with the ticket system. All part of a growing company and I'm sure Jav will use every problem to make Bliksem even better.
Posted by ldcdc, 07-14-2006, 02:48 PM
Looks like a really unfortunate combination of issues, that could easily delay any host's overall response times.
Posted by ZenithInternet, 07-16-2006, 06:17 PM
It was unfortunate...and nervous customers like me don't help by needlessly re-submitting support tickets to a non-functional ticketing system. They were polite and apologetic when they managed to get support back online - but they do need to look at a redundent method of contact.
Posted by Glowball, 07-16-2006, 06:24 PM
I agree -- hardware and maintenance issues can happen to any host, and I doubt anyone is faulting them for that. I think we were anxious because the lines of communication were completely down. With a disabled support form, disabled live chat, and a network status page that still says it "will return shortly" it really did look like they had left us. Yes, it probably would have taken too long to fix the support ticketing system, but it wouldn't have taken long to put up a message on the status page letting us know they knew about the problem and they were working on it. I guess I'm a nervous customer, too.
Posted by one19, 07-17-2006, 12:06 AM
Very well said!
Posted by premium20, 07-17-2006, 02:48 AM
Bliksem has been one of the most solid hosts out here. I guess, it is unfortunate that they had to face such problems. But there is an invaluable lesson for all web hosts out there. Communication is the key to a successful business. Nobody would mind genuine downtime, provided they know what is happening and what efforts are being made. A network page status or an emergency page is of immense importance, because it reassures the clients that somebody knows, and is working on resolution.
Posted by Glowball, 08-31-2006, 11:48 PM
I wanted to wait and see how the dust settled before posting in this thread again. We had yet another period without email on 8/9/06. They mentioned that it was fixed in their reply, then also said it had nothing to do with the failures the day before (I didn't even know about those). I had started looking for another host after the extremely poor customer service incident in July, anyway, and this last bit was enough to make me nervous enough to finally leave. I moved my sites to AxisHOST and they were very responsive and quick to get me moved in a hurry (while email was still unavailable through Bliksem). I have had a big client hosting with them since 2002 or so and they've always been phenomenal. Unfortunately, I had just paid for another year of Bliksem in June. I had heard about how they were less than easy to deal with when it came to working out partial refunds, so I worded my request carefully. I was nice, calm and collected in my request -- if I canceled my account now, would there be a partial refund? One would expect an email asking if there was a problem, or at least apologizing for the recent screw ups. Instead, I got a reply that there would not be a credit on my account (no mention of refunds), and they linked to their TOS. It wasn't rude, but it was short and unapologetic. I replied that I was too nervous to stay because the way they handled the issues made it seem like they were either going out of business or they were avoiding the issue. I noted, "when our email was unavailable for that extended period it was also the same time when the support area was not working, the live chat was not working, and the network status page was unavailable." I said that even though I had left, that they should not cancel my account unless they were offering a refund (still not sure what I'm going to do with it). They replied by quoting the part of the TOS that explains that there are no refunds. I replied that I would like it canceled next June before the renewal is due. So basically they're just as friendly now as they have been for the year I was with them. They were rude to me from the very start, and I should have left at that point but I was desperate (and stupid, apparently, because I stayed). They even canceled one of my client's accounts (separate, not part of my reseller account) because he was too much trouble and asked too many questions. They take customer service to a new low. If you are ABSOLUTELY SURE that you won't ever need to talk to Support, then you can do well with them. Their server speeds are great, for example, and uptime was good even with the email issues. But if you want someone to be cordial when you contact the support you pay for, steer clear of Bliksem.
Posted by one19, 09-01-2006, 01:20 AM
I had several posts on the thread where this forked from (http://www.webhostingtalk.com/showthread.php?t=527665) and except for the refund issues being faced by Glowball, I could have very well just posted the very same words about Bliksem. I guess the only reason I don't have Glowball's problem is that I follow the advise I give every one: NEVER, under any circumstance, pay annualy for hosting, unless you're willing to throw away the money in case you want to leave. At most, pay quarterly. I mean before Mar 2005, Site5 was king at WHT. Try reading about them here today. They went over the hill, rolled down, and went under the ground (at the rate their going, it seems they'll come out in China). Back to Bliksem. It's nice that Glowball doesn't make a fuzz out of not getting the refund. Of course, it's in everyone's TOS. That's why someone else invented CUSTOMER SERVICE! I do know that hosting companies need to survive so they need TOS for protection. You need at least 100 customers paying $25 a month just to compensate one staff. And you'll need more than 1 staff to serve 100 customers. But on the other hand, good CUSTOMER SERVICE will bring you unsurpassed success. A refund for unused service can always be a good thing. Despite, rock solid servers that are not overloaded and fast response times, if Jav and his team doesn't come to terms with the fact that they need to step up on their customer service, they'll soon start to find more posts like these at WHT. At Bliksem, when I did something wrong, I always apologized. But when Bliksem does something wrong, they're cold to the fact that they did so and are generally unapologetic about it. I'm sorry for those who believe that all you need are rock solid servers. There's more to life than that
Posted by angstrom, 09-01-2006, 09:05 AM
I have a COOP on Luna . It has not been able to serve http for the last 5 hours. No response at all from Blik Support, which is terrible. Hardly the level of service I would expect on a COOP server account. They have an 'instant support' chat tool which seems to be for decoration only. MY client who has a series of sites on Luna has their funders in today. Now I am between my very very angry client and Bliksems complete wall of silence. Their manner of support when they do respond is one of world weary sys-admin dealing with a homogenous 'end-user idiot' . Often with a tone of 'telling off' , mentioning the old line "we do not bug fix scripts" and including a link to PHP beginner sites . Even if you spell out in the ticket that script issues have been ruled out. I fear that Blik are getting to world weary to continue Bliksem are OKish on reseller accounts but I would never recommend them for anything more than that (VPS, COOP, etc)
Posted by one19, 09-01-2006, 10:59 AM
I had a reseller account and had the same experiences as you (as far as attitude is concerned). It's seems that they are burning out: too little of them handling too many clients!
Posted by Glowball, 09-01-2006, 12:22 PM
That's the best advice I've heard in awhile!
Posted by pinayhost, 09-06-2006, 12:42 AM
one19: they were in my top 3 list until i read this, i still like them though because they are strict and somehow it can be a plus because they really take care of their clients as a whole... i am looking for a reseller host that gives end user support but i am tech challenge i think and i might ask stupid questions.. i really need a reseller host that is more friendly and sensitive to my needs as a newbie. i am considering dotable but i am not sure if they have end user support.. great advice on paying hosting.. thanks po!
Posted by mesobob, 09-06-2006, 11:59 AM
Did they shut down their support forums or something? For the last week or so I`ve been seeing "The server is too busy at the moment. Please try again later."...
Posted by Glowball, 09-06-2006, 12:01 PM
I doubt any host really likes a lot of newbie questions, but I've had a lot of luck with my newbie clients on Dreamhost and AxisHOST, FWIW. Dreamhost is a really friendly place! I went with AxisHOST because they have WHM and cPanel, though, but Dreamhost really has a lot of great options. I'm not affiliated with either one. I've just had enough contact with both to get a good feel for them.
Posted by Glowball, 09-06-2006, 12:04 PM
The last time they went down it was because of application errors. Maybe it's more of the same issues?
Posted by pinayhost, 09-06-2006, 12:57 PM
i really like all the features that bliksem is offering for reseller.. i am having a hard time choosing between them and innohosting and dotable. what i found in them that i did not see in the others is the enom and site builder.. innohosting comes close but i don't think they have those 2 that is in my list. does anybody knows anyone that has the same features with bliksem? i have tried their online support and it's not working and yes even their forums as i really wanted read what their current customers are saying... and it's all not working. i hope they can redeem theirself pretty soon...
Posted by one19, 09-07-2006, 01:22 AM
Naku mag-ingat ka! (Translation: Be careful!). I've been doing hosting for over 3 years and still feel that with Bliksem, I ask stupid questions. Bliksem's for people who know and understand what they're doing and what they're getting into. If you're new at hosting, then stay as far away as you can from Bliksem. You won't get any spoonfeeding from them at all. If you're looking for resellers that provide end user support, try checking out ResellerZoom (you can find hzKiet at WHT). I'm generally happiest with HostGator and am also happy with ResellerZoom. Though I've never used them, Dotable (Aussie Bob) has a stellar reputation here at WHT. Basta, any recommendations you get on this thread, you should do further research here on WHT. You can Google them too but generally, if you know how to read between the lines, this is the best place to get hosting reviews.
Posted by pinayhost, 09-07-2006, 10:05 AM
one19: salamat ha! thanks! i have been reading resellerzoom since last night, it looks like they are perfect for me too but a little bit more pricey than bliksem and they limit the accounts or domains. i have read somewhere it is good in a way.. i need to chat with you more... thanks again!
Posted by angstrom, 09-18-2006, 09:23 AM
My sites on Bliksem / Luna are unreachable via HTTP today . anyone else?
Posted by angstrom, 09-18-2006, 10:23 AM
http://209.160.70.20 nothing ever arrives nobody ever responds "24x7x365 technical support is included with all plans. Support is provided by ticket and live chat. Ticket requests usually receive an initial response within 30 minutes. " yeah, right. The last time the server was down the response from my ticket was 24 hours later! the forums are deactivated and their support chat continues to be a decoration.
Posted by angstrom, 09-18-2006, 11:28 AM
still no response from them at all, sites still down. I would recommend that anyone considering this company to avoid them at all prices.
Posted by angstrom, 09-18-2006, 01:13 PM
Ok cancel all that - it seems , after talking to Jav that the reason my response times were so slow was because it was ME ! yep, they saw me come up on their admin panel and said: "jesus its that argumentative b*****d again, you take him , I'm not having him" ah well, I know now - that explains why my response times were going less and less - a continual feedback loop between my over-anxious/angry requests for a response and their desire to avoid them. So, based on that - if youy are over-anxious and may respond angrilly to lack of ticket responses. Well, then I would say you will have a simialr experience ! I have been reassured by Jav that things will be back to normal now, which I will be very releived about. As will they because I am delegating interaction with Blik to another team member who isn't me !
Posted by Tina J, 09-18-2006, 01:31 PM
How do you know that? That's a pretty strong accusation. --Tina
Posted by P-nut, 09-18-2006, 02:21 PM
How did you come to that conclusion?
Posted by angstrom, 09-18-2006, 02:39 PM
I do not want to anger them any more by quoting a private phone conversation but I'll say that I know that is the case because Jav just rang me up and told me exactly that in no uncertain terms. To repeat - I am only clarifying this here, I don't want my service cancelled and I will abide by their judgement But to address your questions: He said he and his staff specifically ignore my support requests because they find me abusive and aggressive and were about to terminate my service because of that. It's very true that the last two support tickets I put in my tone was increasingly exasperated due to no response, and did indeed escalate to strong words as I thought I was being ignored. EG: The last ticket was a duplicate of my post above (post 24 in this thread) Obviously I was getting no response because they were avoiding me. Jav said that other users on the coop were informed in 30 minutes, but I wasn't because they don't like me or my attitude. I was quite suprised at that TBH, I know I got angry at the recent outages sure, but to be told I am always abusive was very suprising. but it's their point of view that counts here, and if they find me that way, that's the way it is! I was quite upset and shocked to be shouted at and told I was an abusive customer and that my account was being terminated, but I think they considered that a valid response. I looked through my tickets (barring the two most recent ones such as #24) and didn't see anything that looked that offensive to me but then I guess I wouldn't? Actually I generally tend to try to err on the side of caution, but It's obviously not been seen that way by them. I really don't understand it. Jav said he had logs of me on their support chat tool being abusive - but I have never been on it, perhaps he meant the 'leave a message' thing which I have no Idea what messages I left. well anyway, I'm sure posting this here will drive them to terminate my account as violating the TOS. So my **** week will be complete. best friend dead, girlfirend diagnosed with MS and then business screwed by some tos violation, marvelous. Personally I just want the hosting to work and I'll be happy, to hopefully avoid anything like this in future I've asked another person on my team speak to Blik in future as I am obviously coming across very badly even when I think I am being normal TBH the conversation left me very shaken.
Posted by one19, 09-19-2006, 01:52 AM
I don't know what went on between angstrom and Bliksem. But I can say first hand (I was also a Bliksem customer), this is very, very typical Bliksem behaviour. With Bliksem, it's the customer that's always wrong. As I keep repeating over and over on WHT, Bliskem's great, but it's not for everyone. If you'd like stable and reliable servers (though even that's already starting to be questionable nowadays) and don't mind being slave to their kind of attitude, then Bliksem is the way to go. Otherwise, there surely are other options. Anyway, Jav himself says that Bliksem is not for everyone. Bliksem's the only company where I see the vendor-customer role in reverse. If you want to stay with Bliksem, YOU have to give them good customer service, otherwise they'll kick you out.
Posted by catfished, 09-19-2006, 11:18 AM
Now that's an innovative approach to the hosting business.
Posted by mesobob, 09-24-2006, 04:00 PM
The should take down their forum completely, because it has been offline for at least a month now.
Posted by one19, 09-24-2006, 08:10 PM
Yeah, go to http://www.bliksterhq.com/forum/ But I'm sure that Bliksem has an answer for this (they have an answer for everything!). And whatever the answer is, it's not going to be their fault. With Bliksem, it's always someone else's fault, mostly the customers. And other times, a bug in the product (no, not their fault).
Posted by one19, 09-24-2006, 09:15 PM
If the forum won't work, you'd think of checking our their network status page: http://www.bluwerk.net/status/ It will return "shortly" They say that life's too short so "shortly" could mean more than a lifetime.
Posted by apotropaic, 12-13-2006, 02:59 PM
this is kind of an old thread now, but I'm am currently having trouble with bliksem on the JOIE server. My reseller account is completely down. I just wanted to post a reply on here to see if anybody knew if there was anything I can to do get my data off that server. I am going to contact The Planet, but I doubt there is anything they can do. Also Man, I have heard of 12 people now, including myself, that Jav has called up and chewed out saying its all our fault because his staff doesn't want to deal with us.... coincidence? I don't think so. This is a terrible tactic to make us think there is something wrong on our part. He is THE ONLY person to blame here. No matter how demanding or nasty you were in your support ticket, a company DOES NOT DO THAT. PERIOD. If his support staff can't take some heat then thats his problem and he shouldn't make it ours. Thats the nature of this business, I believe. My server has been down for a while and I've already switched hosting, but I still need to get that data off. IF anybody has any idea please let me know . Also... how do I get my money back now? I have a copy of his Service Agreements and all that good stuff, is there any way I can get my money back too?
Posted by lindmar, 12-13-2006, 03:01 PM
Money dont know but cant you get to your data through the IP here?
Posted by ArsMagnaWeb, 12-13-2006, 03:36 PM
Hello, I have started a new topic to deal with Bliksemhosting problems and data recovery: http://www.webhostingtalk.com/showthread.php?t=569464 Any information greatly appreciated. Ed
Posted by Glowball, 12-13-2006, 03:36 PM
Joie seems to be their problem server, again and again. I was under the impression that they fixed all of its issues, but maybe not (I moved my last client off of joie a couple of months ago, thankfully). If you don't want to leave Bliksem I'd recommend moving to another one of their servers if possible. Joie has had a lot of major issues over the last couple of years. Good luck! There are still a few great hosting companies out there where you can get what you pay for. Bliksem has horrible support, an owner who has no problem yelling at his customers on a regular basis, as well as unreliable servers. I think we all deserve something better than that.
Posted by C~J~V, 12-13-2006, 03:50 PM
This is no server problem. All whois info has been changed Phones disconnected and a boatload of other things that have been hashed out in about 6 other threads. Again, this is no server problem.
Posted by Glowball, 12-13-2006, 04:16 PM
Wow, this is awful! If you haven't done a search on this forum for "Bliksem" I'd recommend it. This thread looks promising, with a way to possibly get at your files: http://www.webhostingtalk.com/showthread.php?t=567065 Also see http://bliksemfraud.blogspot.com/ The scariest thing for me is that Jav has been charging ex-customers on their credit cards that he still has on file. Watch your credit card statements!
Posted by Tsyle, 12-13-2006, 04:25 PM
I am on the PAIX server and all my sites are down now. I looked at bliksemhosting main site and its still up; however, all the other bliksem sites are down... The owner better have not have left town... anybody know if we can sue the owner if the site does not go back up? PAIX went down yesterday... and haven't gone back up...
Posted by Swelly, 12-13-2006, 04:59 PM
I am sure they are protected in some way in their TOS (terms of service)
Posted by Swelly, 12-13-2006, 05:08 PM
From there TOS: Yup, their covered.
Posted by mesobob, 12-13-2006, 05:25 PM
To be honest I don`t think Jav gives a damn about the terms of service, whether you`re covered or not. Let`s face it, no one can reach anyone at Bliksem so it`s pretty obvious he cares nothing about his clients anymore. I`m glad I got out when i did. The warning signs started months ago when he would rag me out for sending too many tickets, blame me or my clients for constant downtimes. Everything was pretty much twisted into being my fault or my clients. I feel really bad for those that have been left in the dark by Jav. Jeez, what a guy.
Posted by lindmar, 12-13-2006, 05:50 PM
Since the current sites are on liquid web, the servers that are still running. I really wish they could step up to the plate and do the right thing here..... I have sent a few emails here is my latest reponse "You are welcome to open your own account with us but unfortunately we cannot access or alter the data on a customer's server without that customer's permission. " I have replied if pending legal actions against the company can save our accounts?
Posted by Tina J, 12-13-2006, 08:59 PM
You want liquidweb to hand out their customer data to anyone who asks for it? Frankly, and I certainly understand the desperation of the bliksem issue, if they did that...I would have a serious problem with their ethics. As a host, you can't give out customer data to anyone other than the customer. To do otherwise is a HUGE breach of trust, privacy and could very well get you into legal trouble with your client. Even if your client is a scumbag and has ripped off or deserted their own customers. --Tina
Posted by ArsMagnaWeb, 12-13-2006, 09:23 PM
That is not the case. All we want is to get access to backup OUR data, OUR codes, OUR databases lost inside Bliksem servers using WHM/CPANEL. It means we still have to use our unique USERNAME and PASSWORD to access the control panel. In other words we are asking to liquidweb to reactivate the Bliksemhosting servers for one day or so in order to permit old users to backup their info. Also I understand the concerns about privacy and security. Ed
Posted by Tsyle, 12-13-2006, 09:26 PM
I completely agree with Ed... maybe if we all push for it we can get it... but i'm doubting that will work. I think all we can do is come together and file a law suit... this might not do any good either. We all paid for service in advance... atleast i did... and not getting the service that I paid for should be considered fraud isn't it... It not like bliksem filed for bankruptcy... so i don't know... any law people out there who can help?
Posted by Tina J, 12-13-2006, 10:00 PM
You're wrong. LiquidWeb has no obligation here and, in fact, can get themselves into a bunch of trouble by turning over access to their customers' servers to you. Example: I turn over access of my resellers servers to their customers...and then later I find out that they were never paid for services. You know what happens? My customer sues me for loss of income. Let's get this straight, I totally sympathize with everyone who's been affected by the bliksem issue. Its a horrible situation. However, lets not drag LiquidWeb's name through the mud because of it. --Tina
Posted by Blackknight, 12-14-2006, 01:25 PM
As long as the server is up you should be able to log in through ftp or ssh if you have shell access. From there just download your files and dump your databases. This is just another example of why you should always keep your own backups, you can even automate it through cron or windows task scheduler. Last edited by Blackknight; 12-14-2006 at 01:28 PM.
Posted by lindmar, 12-14-2006, 03:34 PM
No im sorry , this is the same as harboring terrrorists and criminals. I'm anot asking for someone to hand oevr anything illegally. IM ASKING FOR ACCESS TO WHAT IS THERE AND RUNNING.... And now we have a cpanel license issue. I just want my sites... They are mine and legally mine./
Posted by lindmar, 12-14-2006, 03:36 PM
how do I get my databases and sites that are not basic html?
Posted by lindmar, 12-14-2006, 03:37 PM
I'm not asking for them to be turned over. Rather, help us out in this situation. Frankly, liquidweb should do the duty and at least, they will be known as someone who tried to help.
Posted by Tina J, 12-14-2006, 04:01 PM
Their "duty" is to their paying clients only. They don't know you. They don't owe you. Again, I'm not defending Bliksem or the situation. Its an awful thing that's happened. But LiquidWeb could find themselves in a HUGE pot of hot water if they start bypassing their client and giving access to people they don't know. This has the potential to cause them a huge amount of legal trouble if they do that. You should try to look at this from the logical point of view, rather than the emotional 'I want my stuff" point of view. LiquidWeb is in the clear here. PS: You keep saying "legally"...but you're using that term incorrectly. It doesn't apply here. --Tina
Posted by lindmar, 12-14-2006, 04:10 PM
Tina , I disagree. The fact of the matter is, liquid web is in fact in hot water here. By one, offering services for criminal activity. Mainly credit card fraud, and I'm sure a good lawyer can figure out what else. Its technically abiding to a crime. That being said, they dont have to know me. That really doesnt matter. But what they do know is what matters. If MY sites which I legally own. Are residing on a SERVER located in their office. Which is legally owned by Liquidweb. They have and I dont know exactly, you're right (the legalities of it) but perhaps a moral duty to help us out. In an Apartment you own. A main tenant is raping little children inside his apartment. You know this, you have proof of it. You have a videotrape of it in your bedroom. But instead of doing anything, you keep your mouth shut and hide the tape and keep the client safe. That would be a crime. Any difference here? Sure, the story. But the idea? Nope.
Posted by nax9, 12-14-2006, 04:15 PM
Liquidweb isn't an authority. They are not aware of Bliksem still charging clients, as it's none of their business. If Jav still pays his bills to Liquidweb, they cannot do anything. It would be like your reseller provider, seeing that you take money, but don't provide great service, emailing your own clients. You would sue your provider, wouldn't you? That's the same situation here. If LW even starts talking to Bliksem clients about their data, they open the door to huge legal liabilities. LW being a third-party is definitely in the clear. They may very well have the moral obligation to help, but legally they don't need to. The clients chose Bliksem, and now they have to deal with Bliksem (even though we all know it's impossible to reach them).
Posted by Tina J, 12-14-2006, 04:18 PM
You're comparing child rape to a host going downhill? Its more like a landlord having some random person off the street come up to them and say "You need to let me into Mr Smith's apartment, because he took my tv and I want to go into his apartment and get it back." The landlord then has to decide if this random person is telling the truth and, if so, are there legal ramifications to allowing a perfect stranger gain access to Mr Smith's apartment. The landlord has no legal right to allow someone into Mr Smith's apartment based on accusations alone. The correct advice here would be to tell the person to call the cops and hire an attorney and persue it directly with Mr Smith. No host should be in the position of trying to sort out legal matters between their clients and their clients' clients. --Tina
Posted by lindmar, 12-14-2006, 04:19 PM
Uhh. Actually they are aware http://www.webhostingtalk.com/showth...87#post4264587 He told me they are aware.
Posted by lindmar, 12-14-2006, 04:20 PM
LOL. I am fired up. Bad comparison. I am not a random person either. The sites are mine, I own them, the whois proves I own them. The whois proves they are on servers owned by liquidweb
Posted by Tina J, 12-14-2006, 04:21 PM
Makes absolutely no difference. You need to step back from the emotions of this and understand that LiquidWeb is doing everything right. --Tina
Posted by lindmar, 12-14-2006, 04:23 PM
Again, I'm not a lawyer but I know stuff that falls again the aliby comes into play. When you know that something is going on...
Posted by Tina J, 12-14-2006, 04:26 PM
WHOIS proves nothing except that you own the domain name. Let me play devil's advocate here and say that Bliksem designed your website for you and you never paid. You notice that Bliksem is having some problems, based on posts here at WHT, and decide to take advantage of the situation and get your website design for free. LW gives you those files and then Bliksem sues LW for loss of income, breach of contract, etc. I'm not saying that's what has happened here. What I'm saying is that LW can't be expected to be the ones to sort out YOUR problem. Yes, as another poster mentioned...YOU chose Bliksem. YOU don't have a backup of your files. So, please don't come here and compare LW to someone being a party to raping children or harboring terrorists. That's all I'm going to say. --Tina
Posted by nax9, 12-14-2006, 04:38 PM
Seeing as how Jav will take money wherever he can, I don't blame LW for not releasing data. Jav can probably sue them and easily win, as per LW's terms of service and privacy policy.
Posted by Swelly, 12-14-2006, 04:40 PM
I agree with that. Doesn't look like BH is paying their bills though, or server was requested to be cancelled. 69.16.252.204 using package LIQUIDWEB-INTERNAL and is licensed though: Liquid Web Inc (active on: 2006-08-22 19:45:30, group: Liquidweb*) and is expired/deactivated by matt@liquidweb.com on 2006-12-13 16:33:32.
Posted by nax9, 12-14-2006, 04:49 PM
That's just speculation. He could very well just have canceled the server.
Posted by C~J~V, 12-14-2006, 07:21 PM
LiquidWeb is sooooo not at fault here. I moved to a VPS with them after Bliksemhosting screwed us all. They have gone way above anything I could have hoped for as far as support is concerned. How do we know that Jav didn't screw them too? We don't. Let's say that he did.... I figure LW would file a suit.... and just maybe LW is hoping we will also. Multiple suits get a whole lot more attention then just one company going after one guy. Count me in if anybody want's to start something legal against bliksemhosting, but to expect LW to break the rules during such forthcomming proceedings is just plain naive. When Bliksem was getting all their kudos, who do you think supplied the actual fast-*** connections and machines? Did anybody thank LW for the awesome service or did we all praise that jerk? Now the jerk screws us and we start jumping up and down about LW. In short, there's nothing LW can do, BUT it sure would be great if some anon poster left bliksems real personal contact info posted someplace for all to utilize.
Posted by BlueRidge, 12-14-2006, 10:44 PM
One of the payment methods exepted by Bliksem was via Western Union. Western Union requires a name When their site floundered back up yesterday, this was retrieved from the payment link: Nielsen, Ross 8345 NW 66th St Miami, FL 33166-2626 (305) 858-6144
Posted by C~J~V, 12-14-2006, 10:49 PM
Yeah, that's great... looks familiar too. Oh wait, I know... it's a copy/paste of what I posted in this thread: http://www.webhostingtalk.com/showth...=569464&page=2 LOL.... it's cool, I suppose it can't be posted often enough
Posted by eric418, 12-15-2006, 10:45 AM
You can prove nothing that the data is yours in this case when you are facing LW. You are mixing tangible and intangible items. Your legally owned doman is pointing to an IP ONLY. It doesn't mean data of matchig hosting account on a server is yours. This is simply because the server is not owned/tented by you.
Posted by ifthenelse, 12-15-2006, 01:16 PM
I cant understand what happnd to this great company. Some guys wrote that everything will be ok others said to change hosting. Right now, I just now that I loose a lot of $ in ads... and if someone that work/ed there could help us to understand what happend... Regards,
Posted by BlueRidge, 12-15-2006, 01:21 PM
Sorry C~J~V - didn't mean to plagarize. I've copied anything I thought would be useful about this whole mess into Word document but didn't necessarily record the source. The credit for this (hopefully) useful information is indeed yours. BR
Posted by ArsMagnaWeb, 12-15-2006, 01:46 PM
Hi, In my oppinion the problem is how to get my data back? I've lost large databases with months of info inside. I just want my files back. Bliksemhosting went down without any warning for their customers. If someone know how to retrieve the data from defunct Bliksem servers, please post here. Regards Ed
Posted by frdmsun, 12-15-2006, 04:16 PM
Has anyone found a way, at this point, to retrieve our data? I was on grenwerk, IP: 69.16.202.178 Is there a new IP by any chance?
Posted by Swelly, 12-15-2006, 04:17 PM
That IP seems to be working and has been reactivated. Your new host should transfer your files and such for you!
Posted by frdmsun, 12-15-2006, 04:42 PM
Cool! I can't access that IP from here (Hawaii) but if you say its active, i'll send it right over to the new host.
Posted by frdmsun, 12-15-2006, 05:54 PM
So I did a whois on the IP and it directed me to liquidweb, who I called. They are telling me that there is no way for me to access any bliksem hosting files. Hostfrog, when you say that you can access that IP, can you actually get to a cpanel login, ftp, or anything like that? 69.16.202.178/cpanel Thanks