Can't see account in WHM or remove it.

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Posted by Dacsoft, 02-03-2005, 09:26 PM
I have a client account that isn't visable in WHM anywhere except in the DNS Zone. I have tried the normal cpanel scripts to resolve this issue without any luck. I tried: /scripts/upcp /scripts/updateuserdomains /scripts/fixnamed and a couple others I don't even remember. A ticket has been submitted to cpanel. In the meantime, is there any way to increase the disk space allocation for this user? Because this account doesn't have any databases, I even tried to remove the account and then recreate it. I removed the Zone entry, renamed the home directory, and then tied to re-create the account. But that gives me an error that the username is in the password file. Does anybody have any idea how to get around this problem?
Posted by Dacsoft, 02-03-2005, 09:53 PM
I found the solution in a related thread at http://forums.cpanel.net/showthread....7&page=2&pp=15 Seems it is a cpanel problem (knew that). Here is the fix that worked: Temporary fix: Create an account, then delete it. All the domains should now show.
Posted by innova, 02-04-2005, 11:59 AM
Yeah it sucks when you have to go in and use the shell /ducks
Posted by starline, 02-29-2012, 12:54 PM
Just had a similar problem. This temporary fix from 2005, still works with the same bug! thanks.
Posted by KMyers, 02-29-2012, 01:40 PM
You can also try to kill the user account from the command line deluser username After you can try to kill folder in the /home/ You should be able to re-make the account
Posted by starline, 02-29-2012, 01:47 PM
Probably, you did not read the entire post. It is not related to re-making of an account.
Posted by jibinthomas007, 03-08-2012, 05:25 AM
Can you please try the following script to remove the dns from the server /scripts/killdns username