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Rick - VarHosting!!

Posted by ramavps, 11-17-2006, 10:20 AM
Hello every one Till now and the problem of node102 didn't resolved!! the migration was suppse finised on 16-Nov.-2006 and till now, nothing new every thing is down Funny Stuffs No one reply the mails of the support if you go to the support area for varhosting you will found more than 18 ticket with no reply chat operator didn't know what is goin on Rick didn't reply any mails Rich phone with the answer machine varhosting.net website is down
Posted by Jedito, 11-17-2006, 10:31 AM
I don't want to say anything bad about varhosting.net because I never used their services, but, if you have all this problems with them, why do you stay there? If I were you, I would pack my stuff a long time ago.
Posted by ramavps, 11-17-2006, 10:33 AM
Believe me as the first moment this machine will be up i will move all my accounts but really i didn't belive what is goin on ?
Posted by ServerNinja, 11-17-2006, 10:44 AM
Hope Rick will explain here about the exact issue
Posted by CyberHostPro, 11-17-2006, 07:45 PM
the chat operator did not know what was going on!! thats not good at all if their support company don't even know their clients servers have been down, I agree maybe moving to another host maybe your best option.
Posted by CX.Eric, 11-17-2006, 08:01 PM
Well they are back up now, and am i mistaken or do they use joomla??
Posted by PremiumHost, 11-17-2006, 08:43 PM
Yes, it is joomla. But their website looks good
Posted by VPSHelp, 11-17-2006, 09:22 PM
When it's working. Hehe!
Posted by Alicia, 11-17-2006, 11:31 PM
just stay away from this company.. I supposed the way Rick works is similar to Roj.. either no reply to support ticket/email or they will give u a simple reply that doesnt help anything at all... till today, my biz partner still hasn't received any refund from them even he has sent all the requested info to Rick... I should have asked my biz partner not to take their service at the beginning.. too bad, he fell into Roj trap... too many empty promises from varhosting =(
Posted by cartika-andrew, 11-18-2006, 02:36 AM
You say that like you are surprised - lots of Joomla sites look good - and you would be surprised to see the company list using Joomla - simply outstanding solution (yes, we use it as well) I "think" varhosting just underwent an ownership change - sorry to hear about your issues, but, I would give the new owners a shot to clean this up - they inhereted quite a mess -
Posted by zalutao, 11-18-2006, 07:15 AM
I was thinking to do that, but problem is that nothing is changed, support is still lousy, they are (without anounce that they will do that) move UK based server to USA!!! I didn't ordered UK based reseller because i couldn't find one in USA. And worst of all for more than 48h they can't find 4 accounts (domains) from my reseller that now are missing (Rick even asked me am i shure that i have them!!!). Problems can hit anywhere, hardware is unpredictable... i understand that but on what would be based that "another chance" with what they earned it?
Posted by countrytyme, 11-18-2006, 02:09 PM
That's a really unfair thing to say. Rick inherited a real mess, with all the unsolved or ignored problems from varhosting. Like Cartika said, give them a chance. Cleanups don't happen overnight, especially with that magnitude of disgruntled clients.
Posted by VPSHelp, 11-18-2006, 02:16 PM
1
Posted by ServerNinja, 11-18-2006, 04:04 PM
Give Rick some more time to become stable...may be he is a newbie to this webhosting field?
Posted by Profuse-Will, 11-19-2006, 06:34 AM
Hi, Data migration can be one of the hardest things to do. As data can easily get out of sync (email / database updates) as well as high load during the backup process which is probably why most users are complaining these days. The fact is migration is always difficult to do on a large scale especially 12 server! That is one busy month for them. They dont have an established support team as bought out just occur and they just started migrating. This is probably a major headache for most clientele due to the fact that the delay in chat / tickets are due to new ownership possibly new team so they dont know whats going on. Migration if done right can be a smooth transition however one should really establish the team first and get everybody in position. I am sure Rick is extremely tire after a week of support tickets / migration / phone calls. I am sure he should have everything rolling soon give it a few more weeks. As once everything is settled things should be smooth sailing.
Posted by ramavps, 11-19-2006, 06:50 AM
Could any one give me Rick mobile i tried to call him but answer machine replying me any other phone number to call him
Posted by manny1, 11-19-2006, 11:09 AM
I think one major lesson we can all learn here is to be very careful when buying over a company that has some major problems. You must be extremely good where such a company is weak and must be highly experienced where the company lacks experience. To buy over a "sick" company and make it healthy, you must be a "specialist" in dealing with the sickness or you must have "specialists" on your team. If not, you may need a miracle for the company to survive. Due to the dissatisfaction people have with Varhosting lately, Rick has little time left to turn things around. While many here may understand his situation and want to give him the benefits of the doubts, resellers are under pressure from their clients and most clients don't care about the details. They simply want to see the system work. They don't accept excuses. Resellers have to put the interest of their clients first. Rick may have the sympathy of those that understand his challenges, but he must perform exceptionally well to turn the company around. I suggest those of you that understand Rick's situation give him some useful tips on how he can turn things around quickly and get the company going. It doesn't look as if he has a lot of time left. If he succeeds in turning things around, Varhosting will blossom again in a few months. Personally, my patience is running out because I am working on a few mission critical projects. I hope that things will work out well with Varhosting soon. Be careful when buying an existing company!!! Best wishes, Rick. Manny. Last edited by manny1; 11-19-2006 at 11:15 AM.
Posted by manny1, 11-19-2006, 11:16 AM
I will appreciate this information as well. I don't succeed in getting anyone on the phone when I call the company.
Posted by ramavps, 11-19-2006, 01:48 PM
at least some of my accounts are working now, but there are still some account which are missed i am appreciate Rick situation now but why he did reply our mails ? why he didn't reply the phone ? why he make the chat offline ?
Posted by ServerNinja, 11-19-2006, 02:11 PM
Hope he went out for a vacation trip and will come back soon!
Posted by wim20178, 11-19-2006, 06:02 PM
Oh boy ..... They lost my whole resellers account! Now I did transfered all accounts some time ago, luckely because my clients and I did n't had to go through this massive downtime because I took action some time ago. Still it's not acceptable to loose an entire resellers account (where are the backups?). It isn't either to not respond to my emails/ticket. I knew I wouldn't renew my services with them and now it changed it's owner, I don't think I would reconsider after their lack of communication (I was not aware of these changes) and lack of support. What an "company" ....... Roj or Rick, it doesn't matter, it's still VARHosting lol
Posted by manny1, 11-19-2006, 07:45 PM
I thought I am the only one not informed about the migration. I found out after having some difficulties with my site and then visiting varhosting's website in my attempt to get in contact with someone from the company. I saw Rick's name there, and then visited WHT to see if I have been missing out on some information. That is how I found out that the company now has a new owner. I hope that experienced hosting providers in WHT will send Rick some great ideas to help him salvage this company. It is not encouraging to the industry to see companies start up very well and then to end up closing up after the owners have invested a lot of money and time. It is better for the reputation of the industry to see everyone succeed. Since I am not specialized in hosting, I believe there are more qualified people in this forum to help Rick. Please do if you can.
Posted by VPSHelp, 11-19-2006, 08:02 PM
I've offered him my time.. It's been almost 2 weeks and no response.
Posted by Shahidi, 11-20-2006, 01:39 AM
Hi I am one of old resellers of Varhosting. When I start with VAR , the service was good. I don't want speak about past Now I have a small problem in my windows reseller account. one of my important customers has a problem in his email account. I have sent over 15 email for solving this issue. But no reply no update no live chat. I don't know how other resellers solves their issues. If someone knows , Kindly Please Please let me know. I only think when Var bought to Rick , rick should ask Roj continue support with his team and in this time Rick could move all his servers to new location. Always hurry in doing a good jobs make that jobs bad. Hadi
Posted by zalutao, 11-20-2006, 02:43 PM
Is some of you get some reply on emails sent to Rick? He didn't send me any response in last 3 days regarding to my problem with lost accounts...
Posted by ServerNinja, 11-20-2006, 02:53 PM
Are you contacting Rick to his personal email? May be he is not ina condition to check the mails? Did you send tickets to their technical department?
Posted by zalutao, 11-20-2006, 04:24 PM
Yes, to his email that he put on varhosting.net as his contact email in case of some problems, old support sistem is off, and on new i can't register (Disabled by administrator) On live chat there is no one... On the phone is answering machine... But as I can see they are updating news regarding to other nodes migration... but it seems that he ignores this emails... we are send each other few emails and suddenly he stops responding. It's very anoying, that kind of customer care is unaceptable!
Posted by ramavps, 11-20-2006, 05:48 PM
Till now all y account is down with varHosting i want to tell you that i have some clients down from last thursday till now we are entring the 6th day out of emails and bad communications with them i don't understand why he make that with us
Posted by kipper01, 11-20-2006, 07:30 PM
I would not repond to any of your support tickets if my english was as bad as some of you in this post. Either you are all 14 years old or your 2nd language is english.
Posted by cartika-andrew, 11-20-2006, 07:52 PM
Well, fair enough if you believe someone is a minor and being unreasonable/immature/unprofessional Not sure what this has to do with anything - who cares if English is their first, second to 10th language - this is really irrelavent Makes it hard to do business globally - working with clients whos native language isnt English can be challenging - but, we often find these clients to be the most patient and take the most time to try and explain themselves - even though they may not word things perfectly, we always get the jist of what they are saying and are able to assist them. You have to remember, their English is probably 1000% better then your so, you really should reconsider these statements....
Posted by manny1, 11-20-2006, 07:57 PM
Since this is an international forum, it is understandable that many users use English as a second language. I guess the worst English here is far better than the best attempt most of us can make at writing Chinese! Last edited by manny1; 11-20-2006 at 08:02 PM.
Posted by wim20178, 11-20-2006, 08:09 PM
Either way, the new owner has the same lack of communication towards his customers. The whole change was new to me untill my account seems to be removed/lost from the network. Same ignorance to support requests we were used to ..... I just take it that my contract with them ends sooner then expected without a chance to an refund for the unused period of time. I think it has been proven (atleast it has for me) that I can not build on VARHosting.net. Last edited by wim20178; 11-20-2006 at 08:13 PM.
Posted by SydneyJen, 11-20-2006, 09:51 PM
You really need to work on your own grammar before you criticize how others write. Regardless of your command of the English language, you are entitled to have your support tickets answered in a timely manner. English isn't my native language so do you want to pull my posts apart too?
Posted by bluskyguy, 11-21-2006, 04:23 AM
Hi all, Thanks for the motivation as we get through this migration. I sincerely apologize to all VAR clients who have experienced any downtime or lack of responses to their tickets...there are so many coming in that even with 4 people dedicated to responding to tickets it's extremely overwhelming. Right now, we're on a hard push to get everyone off of these old nodes running extremely old hardware. Of course I would love to have the migration be a flawless one but in all actuallity with old nodes failing while we're performing the migration it's not going 100% smooth. We're all doing our best over here to keep our migration page updated, respond to tickets (and chat support) as well as get new server hardware up and running...to say the least, it's anything but easy and working 16+ hour days with my team definitely takes it's toll. I just wanted to let everyone know that we're still going at it and for those clients that have quite or are waiting to quit I ask that you give us a fair chance and wait until things are migrated over...with 12+ nodes and countless domains in the process of being migrated, we're moving as fast as we possible can. Thanks, Rick
Posted by zalutao, 11-22-2006, 08:07 PM
Still no any useful reply from them... now it starts to be very iritating...
Posted by bluskyguy, 11-22-2006, 08:09 PM
Hi Zalutao, Where did you submit your ticket too? Please let me know your ID. Thanks, Rick
Posted by zalutao, 11-22-2006, 09:32 PM
Submited here: http://www.varhosting.net/supporttrio/index.php ticket ID: Ticket # 8597470-4120111334 Last answer from you, or your support staff was that you/they will check it at Nov. 21. Also same answer i was got from you (from your email at varhosting) at Nov. 18.
Posted by zocster, 11-22-2006, 09:33 PM
Hi all, Just want to say that I am more than happy with varhosting at the moment. They had moved me upon my request. What the previous owner of varhosting did was putting all of your accounts on a number of failing servers, which Rick as new owner, is trying to salvage and migrated to brand new servers. Look at some of these specs: Supermicro SC825TQ-560LPV 2U chassis - 8x hot-swap drive bays - Supermicro X7DBE+ Dual Xeon Serverboard - 64GIG RAM capable - 2x Intel 5130 Woodcrest Dual Core Xeon CPU's - 4096MB ECC Fully Buffered DDR2 RAM - 2x 250GIG Seagate ES SATAII Enterprise Class HD's (250GIG O/S - RAID1) - 4x 500GIG Seagate ES SATAII Enterprise Class HD's (1.5TB data - RAID5) - 2x 750GIG Seagate ES SATAII Enterprise Class HD's (1.5TB backup - 2x independent drives) - Areca ARC1120 8 port SATAII RAID controller PS it is on their website. What I am saying is Rick has moved me to a less specked one and it has been running ever so smoothly, imagine what this baby can do when it is properly up and running. Give the man a break, he has tons to do. Migrating from dying servers is not an easy task, dying servers do crash during this hefty workload. What I can say is that the wait is worth while, I have no need to contact Rick no longer now that my server is back up and running to it's full potential, and it has been a month, with no downtime. Chin up Rick, you'll go a long way.
Posted by zalutao, 11-22-2006, 10:24 PM
zocster I'm glad that everything went so well in your case, but in my are not! 16. Nov. UK1 (server on which i'm hosted) is migrated, when packages are moved few domains in my reseller account were missing. And from that time i tried to send Rick emails, talk to the live chat, open support tickets and result is... still the same. I understand that they are bussy but i can't accept that for 6-7 days they can not solve my issue.
Posted by zocster, 11-22-2006, 10:38 PM
mate, i have been with varhosting for a year, and now I am not going anywhere, I had to wait 3 to four weeks last time before Rick had fixed me up, so I understand your frustration, but once it has been moved mate, it is all GOOD!!! I honestly can not be happier after one year of hell with surfspeedy
Posted by dmvd21, 11-23-2006, 05:11 AM
zocster: I'm a varhosting customer that thanks to this "well planned" migration is losing and/or having unsatisfied customers.. anyway.. I'm writing about the "new mega server" as they described it.. 'cause I'm not sure that is such a good move... they are moving the accounts of 7 of their servers into just one server.. the server can be more powerful but is it 7 times more powerful than the old ones? For sure is not 7 times more expensive... and now if one server has some problems just the sites on that one will have problems; in the future it would be like if having a problem with one server will make other 6 servers having the same problem.. ok is easy to fix if is just to restart mysql and tech. support can focus on just one server and not to 7 .. but.. what if they have to do a migration of all accounts of this "mega server" to another one? will it take less time because it has more performance? we will see.. anyway I think a modular setup is better for this kind of thing; please let me know what you think cause I may (and I hope it) be wrong. bye.
Posted by mw65, 11-23-2006, 05:12 AM
Rick, I'd love to hear the whole story about the need to migrate the UK accounts back to the US and especially without warning in advance... BlueSquare DC in UK is brand new (3 months ago they opened) with brand new hardware and a SUPERFAST connection to Euro mainland! I've not experienced any other problems there than just mis configured DNS, other software and sloppy support... that has nothing to do with old hardware. I strongly believe that WAS and still IS VAR's responsability! I have yet to be informed about why part of my Euro reseller account is hosted in the USA now and why the other part of the same account has disappeared for 7 days without ANY explanation or response while sending you numerous tickets and emails about it... Although me too I'd LIKE to see VAR in good shape, I EXPERIENCE the actual situation just as plain BAD! The amount of steam coming from my ears is becoming UNBEARABLE. Marc amehula.com
Posted by Russ Foster, 11-23-2006, 08:17 AM
Rick Please contact me ASAP as you seem to be ignoring my PM's, emails and phone calls within the next 24 hours otherwise I'm afraid I will be forced to format uk2 and resell it Rus
Posted by zalutao, 11-23-2006, 12:10 PM
a2b2 That sounds terifying! I realy hope that UK1 didn't found the same destiny... Because i still have missing accounts. And still no response!
Posted by mw65, 11-23-2006, 12:49 PM
zalutao I'm starting to think the missing accounts that I thought I had on uk1 were maybe spread over uk1 AND uk2 (without me noticing) and that the fact that uk2 hasn't been migrated yet that may be the reason why they're missing now... Apparently uk2 is just sitting somewhere and seems to be forgotten... RIIIIIIIIIIIICK!!!!!!!!!!!!!!!
Posted by rv_irl, 11-23-2006, 01:15 PM
It is understandable that problems with migrations occur and I do sympathize with Rick on the problems he is having. By buying Varhosting, he has taken on a great deal of responsibility. However, it is now Ricks responsibility to make sure problems are kept to a minimum. Judging by the posts, it looks like they are widespread. I don't know how Var has its servers configured but it is making it difficult for customers that are migrating away from Var as well. Looks like many or just stuck. I've heard a lot of horror stories from the customers that have migrated away from VarHosting to us... I hope Rick can get his things sorted out quickly before many resellers begin to lose customers.. Good luck everyone!
Posted by Russ Foster, 11-24-2006, 03:21 AM
Please could you PM me one of your missing domains I would like to check something as I believe UK1 and UK2 might be the same box..
Posted by mw65, 11-24-2006, 04:52 AM
Rus, I mailed you to sales@2a2b2 Marc
Posted by Shahidi, 11-24-2006, 07:03 AM
Hi I don't know Why nodes are going to be down through migration. Rick , Rick Really we can't describe this issues to our customers. We are lossing them , We are lossing money , We are lossing our company. Please step by step. please no down . Hadi
Posted by dmvd21, 11-24-2006, 08:17 AM
just a quick note to say that now the "migration updates" page, that was previously updated only once a day, is now being update every 2 days .. bye
Posted by Profuse-Will, 11-24-2006, 11:39 AM
Hi, Its Turkey Day! Probably feel asleep after eating. I surely fell asleep after a huge meal yesterday
Posted by edu4vision, 11-24-2006, 12:09 PM
I notice their online chat is "online" here: http://www.varhosting.net/v2/ Use it while it last
Posted by zalutao, 11-24-2006, 12:24 PM
edu4vision It seems just for few minutes. Now it's off again... Probably they runaway when users start to came in.
Posted by BrettB, 11-24-2006, 01:36 PM
It's really too bad to hear about all of the problems that have been existing with the transfers and what seems to be a lack of communication between VAR and their move & server statuses with their customers. I do hope that everyone who is using their services is able to recover their data! Hopefully once this time of server moves is done, VAR will improve their reputation under the new ownership rather than giving customers a frightening feel about the new ownership.
Posted by wim20178, 11-24-2006, 07:13 PM
They just have taken over VH and already proven not to inform customers about the move and the start of migrating servers. They did not inform resellers that have an UK package it won't be located in UK anymore but situated in US (atleast what I can discover using an WhoIs). BTW: I still have no account on the UK1 server while I don't have any open bills .... and it's not expired either. Before they even would start, they would have need to announce their plans, preferable by emailing all affected customers. Giving some time to the customers to inform their clients and eventually backup their files/data bases. I did not renew some other accounts and transfered most to my current provider (that was an good move as it seems). Now I have in past 3 months experienced 2 outages with an total of 26 minutes and both were announced to me! As we say here, first impression is often the right impression. The new owner just takes such important actions that affects all customers without any announcements (besides their website I think). So why would they do it in the next future? I hope that Rick can talk just as good like Roj could, then customers stay for litle longer, hoping for the better after some nice prommises. Keep hoping guys ... keep frustrated
Posted by zocster, 11-24-2006, 08:10 PM
I too was frustrated, until the move, now I am happy. It is all about proactive communication, if you find your services is down, please submit a ticket, they always respond, look at me, I have no hassles now after being moved. It is not only the owner of VAR's responsibility to notify customers, but it is also ours to check on our servers to ensure our customers are getting the best deal. The wait is worth while, I am telling you now, as I have no headaches with the new servers Rick has put me on. Chin up Rick, again, you will go a long way after this migrations completed.
Posted by wim20178, 11-24-2006, 09:15 PM
They lost my account and as of today I still have no replies. I'm not the onlyone either. Correct, but when it seems to be down it's already too late. At the other company I have reseller accounts I get updated before scheduled maintenance so I have plenty of time to inform my customers and/or backup. Sometimes downtime can't be scheduled (due attacks from outside or perhaps hardware failure). In such case I would recieve an explanation. In my previous post I did not mention an downtime of apx 2-3 min. (part of that 26 min. total downtime) which was not scheduled, they did emailed me about it so I could pass it to my clients. Did you have an server based in europe? Is it still located in europe after the migration? Also you can't realy tell right now, it should be no big deal to keep an server up for a week or are you hosted longer on the migrated server allready?
Posted by manny1, 11-24-2006, 09:23 PM
Zocster, I do understand and appreciate your positive attitude in this situation. However, the fact that things has not gone with this transition as they should have is very obvious to most people. I don't see why anyone should defind the approach here. VAR failed in the responsibility to communicate effectively with resellers about the transfer of ownership. VAR should have been proactive in communicating with resellers. I'm happy for you that your sites are functioning well now. Most of the people complaining about Rick's approach now are people that remained with VAR when others left. Faithful clients should be rewarded, not neglected. Don't dismiss their feeling of disappointment simply because your sites are up and running. In the case between resellers and Rick here, he should take full responsibility. He bought a company that was in trouble.
Posted by ramavps, 11-26-2006, 12:23 PM
OF COURSE MANNY yes i am agree with youy in that point and aslo Rick must understand that very well!!
Posted by Shahidi, 11-26-2006, 01:56 PM
I don't know what happend but on node103 all thing is okay from yesterday and better than ever. It seems Rick has success to control system stress. At the end : here is my chat with Roj : " Surojit Niyogi (2006/11/06 06:46:59 ب.ظ): have patience as i'm sure that he'll do well with you " Thanks WHT and VAR.
Posted by zalutao, 11-27-2006, 08:29 PM
This is still problem, and reason why we have missing accounts... Rick didn't pay for the box and now what?? For that we need to lose our data? Rick, answer here please i just want to here what you have to say, we are all here... you can't put some lame excuse like on emails or tickets... So explain use why we have missing accounts?
Posted by siringo, 11-29-2006, 04:52 AM
Well this isn't the way to go about this sort of thing. I've worked in IT for 20 years so I think I know a bit about migrations, customer service, change management, roll back and so on and on. On top of that I'm also a very patient, understanding bloke, but this is out of control. The most important thing you do is keep your users/customers up to date with what is going on, you always should try and keep up a good repore with users/customers, because if you do, 90% of the time they'll cut you some slack. Hands up everyone who knew a server migration was going on? I don't see too many hands. Hands up everyone who knew what server/s their site/s were on? I don't see too many hands again. The update page on support.varhosting.com hasn't been updated since 26/11 so I have no idea what is going on. I can't log a support request coz you can't access the support area. I know we've been told to sit tight coz there are great plans in the future, but this has been handled so badly I seriously doubt this fella's ability to complete the mission. Sorry, I have to go now. I have to find another host. P.S. Rick I'll give you 24 hours. This is a complete balls up mate. You MUST keep your customers up to date, that is more important than finishing the job.
Posted by nax9, 11-29-2006, 05:13 AM
I just find it strange how Roj shows up in the middle of the server migrations, to back Rick up. Roj was absent for quite awhile from WHT during the whole VAR turmoil and just suddenly pops back up? Just an observation.. I'm sure Rick is doing what he can with what he has. VAR was in shambles when Rick bought it over. From experience, it can take up to 3 days to transfer data over. If the servers themselves were failing, it could take even longer. It could very well be there's nothing new to update on that page, and that he's still on those same nodes. In any case, it's all speculation on my part based on what I've read here and from what I've heard from ex-var customers.
Posted by johnlaurence, 11-29-2006, 05:49 AM
An update would be nice. No live chat, cannot log in to support. Sites down. I for one was never informed about any sale or migration. Anyone know whats happened to SRV1 ?
Posted by siringo, 11-29-2006, 05:49 AM
Mate from what I can make out, this migration has been going on for a fortnight (2 weeks). I'm not 100% sure of that coz I didn't receive any notification that a migration was to take place. And yes, I found it VERY strange that Roj turns up now, when as you say, he has been absent for quite a number of months, or at least all the time while VAR has been coping flak. I don't know the ins and outs of it all and don't want to, but it makes me think that Rick purchased this mess from Roj? Yes, I'm sure Rick is doing all he can to get this soted out, no one goes to work wanting to do shite job, everyone wants to appear like Superman. But .....
Posted by johnlaurence, 11-29-2006, 05:52 AM
Looks like time to migrate elsewhere.
Posted by siringo, 11-29-2006, 05:57 AM
I'm on srv1. It's not listed anywhere. Maybe that is one of the servers that no one knows or remembers about??
Posted by johnlaurence, 11-29-2006, 06:00 AM
Please tell me you are joking!
Posted by Aurelian, 11-29-2006, 06:43 AM
Hehe... i got transferred from uk2 si node100 and all is ok since over 1 week now. I had some high server loads for few days... but now all is ok. About roj... well... varhosting was his own... why wouldnt he help his old own stuff?! I would... He helped me aswell when UK2 php interpreter was failing. He fixed it within minutes. About rick... i talked to him on the phone, he seems willing to help and make things work, but he sounded like verry worried man. I believe he finds it harder to manage then he thought that will be. One over another i think we should give it some time. Even if he had time till now. I agree that updates HAVE TO BE MADE even hourly. It's not a big thing, easy to do. What he inteds to do is a great thing, better servers, better services. One thing you should all think about: "Great things are done with small steps" So don't hurry.
Posted by ramavps, 11-29-2006, 06:47 AM
i think that we have to move all of use from that company
Posted by dmvd21, 11-29-2006, 10:11 AM
I can just quote siringo; I couldn't had say it better.. (also cause english is not my first language lol) .. anyway.. I say it again: siringo said it all now is up to Rick to understand it. bye
Posted by Conorm, 11-29-2006, 10:58 AM
Is everyone on Node102 still having issues? I can log into my WHM, but cannot access my customers cPanels...my customers all show as using 0 disk space. When i log into my cPanel, icon images are not appearing, and it reports that i am not using any disk space either...no mail, o web site...nothing. I have already updated the name servers, but this is not getting better... I only have a very few customers, but i'd like to keep them. I know the migrations status page shows migration complete, and 4 or 5 others in progress....but is it really complete if there are still issues? Why are so many servers being migrated at once...just increasing the risk of having too many issues to resolve.... Has anyone here heard from Rick in regards to the status of node102 or an ETA, or a possible problem that might have occurred to the data? thanks
Posted by willy303, 11-29-2006, 12:09 PM
I also have some web sites hosted in SRV1. I just found out about the migration 2 weeks ago when I experienced problems with some of my sites. I just saw the announcement at their web site. I was quite surprised that they did not send any courtesy email to inform their customers that a migration will take place. I tried going to varhosting's support page, and I cannot log in. I tried submitting tickets, and still no reply to any of them. I tried the Live Help, and the status is 'Online Support is currently not available'. They should call it Dead Help, 'coz I think Rick's tech support is dead. Also tried sending emails to Rick directly, and still no replies at all. Anyway, I wanted to give varhosting a chance, hoping that after the migration is finished, it will solve most, if not all our hosting problems. As of this writing, migration of SRV1 is currently 48% completed. But when I read Conorm's post, where he is still experiencing problems with Node102, even though migration is already complete, that's when it hit me... the migration may not go smoothly as planned. Even if migration of SRV1 has been completed, there is still a great possibility that I will also experience Conorm's problems. With their support people not replying to my support tickets for the past few days, they may not be able to resolve the problems that may arise after the migration. NOW I'M WORRIED. Currently, I cannot receive and send emails. I also cannot access Cpanel and WHM. When I went to http://support.varhosting.net/ , there is a message there "100 Tickets Awaiting Response" . If I wait for Rick to resolve these problems, I will not have any customers left. While Rick is migrating his servers, I may have to plan a migration of my own, and find a better service provider. Can I get a refund? I just paid my annual renewal fee earlier this month. By the way, sorry if my grammar has errors. English is not my first language also.
Posted by ramavps, 11-29-2006, 02:26 PM
YES NoDe 102 still have some problem as you said problem with the email sending images can't loaded at the cpanel DISK SPACE SHOW ZERO!! and at last missed accounts on node 102
Posted by Profuse-Will, 11-29-2006, 03:52 PM
Thats probably why there are migration problems if it shows 0 disk space. Its time to purge some datea I think they should be done with the migration as 2 weeks of migration is quite a long time especially with all thoe publicity going on.
Posted by Rebes, 11-29-2006, 04:15 PM
It says 48% done, but did you notice that it says: UPDATED: 1:31 AM PST / November 26, 2006 I'm also on srv1, and my sites have been down for two full days now... No email, no mysql... The only thing it's even serving is static pages... This is getting really frustrating R
Posted by prudents, 11-29-2006, 07:24 PM
seems most of these reseller hosting provider are going down nowadays. One need to be very careful how he/she choose hosting provider
Posted by swany, 11-29-2006, 09:30 PM
Rick: VPS is down and fortressitx says it's a licensing issue. Please fix ASAP. I'm and it stopped and became unreachable just after 4pm Pacific Time today Nov 29. Show you can get it done here or this will lose me (and you) clients. swany Last edited by ldcdc; 11-30-2006 at 12:46 AM.
Posted by swany, 11-29-2006, 10:36 PM
Update - Rick and Var support replied to within a few minutes (just over 1 minute actually). If possible would an admin or moderator please edit out my ip above. Much Appreciated. There's hope for Var yet but do post some updates on the Var website.
Posted by ldcdc, 11-30-2006, 12:58 AM
Done! PS. In the future, please use the "report this post" feature or use http://www.webhostingtalk.com/helpdesk. That way, we'll be able to react faster. Also, posts sometimes end up not being read by any of the moderators, so your plea will sadly never reach us.
Posted by tangtadang, 11-30-2006, 01:07 AM
My nails are grown waiting for Varhosting to complete their migration. I can't blame myself for the unwise action of making them the annual payments, donno if they have my payment records as everything seems to be in air. I lost my trust and now I am not even sure if they will reimburse my money if I cancel. I can't go yet another 8 months with my sites up and down waiting for their never ending migrations to be completed. I am on node 101 having my sites down since two weeks (or more) and still going up and down. The migration status at their site still shows "Node 101 - **MIGRATION STARTED. **41% COMPLETE ". There is no update after that since days, are we customers not supposed to know what is happening and what is the ETA for the complete resolution of the issues? How can a hosting company be this much unprofessional? Varhosting shows you "How a migration should NOT be done" I don't post on public discussion forums for any/every thing I require. Also, I understand the feeling of a new owner of a company and gave him ample time to get the ball rolling, sent many requests to the support, personally mail him.. etc.. etc.. But this is too much unacceptable and I CANNOT lose my clients anymore. I am compelled to react. Rick... will you give my money back?
Posted by willy303, 11-30-2006, 04:34 AM
I think that's unfair. Why did Varhosting took immediate action to his problem, while us resellers are still waiting for them to reply to tickets submitted days ago? Is it because he has a VPS plan, while we only have Reseller plans? Geezz... I still have 11 months to go. tangtadang, please inform us if they will give you a refund.
Posted by dmvd21, 12-01-2006, 09:58 AM
latest update: .. it rains on the wet.. anyway.. node107 is offline but 99% moved.. guess what? seems that my account is on the 1% not moved .. #!#+# (h t t p://72.18.146.27/~cyberel/ not working: not found .. spaces in url are for avoid bbcode error msg) bye Last edited by dmvd21; 12-01-2006 at 10:01 AM.
Posted by zalutao, 12-01-2006, 12:29 PM
Good luck, i have few of my domains missing 15 days and last news from Rick is "Your domains will be up this evening" and that he said on Nov. 27. So... I'm just vondering maybe he is on north pole day and night lasts there for 6 months each...
Posted by ramavps, 12-01-2006, 01:09 PM
i think that all of us must looking for the backup company to leave VarHosting ASAP we are loosing our biz and our clients becasue of that migration!! RICK LOST THE CONTROL GUYS
Posted by wim20178, 12-01-2006, 01:10 PM
Completion does not mean anything, UK1 & UK2 are said to be 100% migrated, it still misses accounts on the server. Spoken or written text does not mean a lot at VH, you should know that by now...
Posted by Russ Foster, 12-01-2006, 01:59 PM
PM Me your domains the data might still be around
Posted by kipper01, 12-01-2006, 02:35 PM
FYI all.... Roj and Rick appear to be same person. Pretty much the same results we all got when Roj was running the show. I just moved over to resellerzoom and all my accounts are functioning normally compared to what I have been experiencing on Varhosting the last month or two....And they respond to the few email I have sent in 30 min. or less!
Posted by dmvd21, 12-01-2006, 02:37 PM
hi a2b2, could your provide information also on other servers or di VarHosting had with you just the uk servers? thanks.
Posted by Russ Foster, 12-01-2006, 02:39 PM
I'm afraid I can't provide that. I'm just putting out information that was already in the public domain.
Posted by dmvd21, 12-01-2006, 02:46 PM
I see.. no problem; thanks anyway bye
Posted by richstewuk, 12-02-2006, 02:12 AM
I think Varhosting is a Joke. One man show!!!
Posted by wim20178, 12-02-2006, 04:24 AM
No need to, I took action after their last fiasco and now just waiting out my time and let my account expire.
Posted by ramavps, 12-02-2006, 05:33 AM
Here it is the new server performance ----------------------------------------------------- from varhosting website! ** We're currently dealing with issues effecting one of our new servers (72.18.146.26) The problem seems to be a messed up password file. We're working on fixing the issue, should be up and running within 60 minutes. All nodes that have been migrated to this new server (anything being directed to ns900.jump-server.net or ns901.jump-serve.net will temporarily be down). Once the server is backup and performance has been restored we'll update this page. Thanks for your patience as I work to make VAR a more reliabel and stable hosting solutions provider. - Rick ---------------------------------------------------------------------------- is that the new strong server
Posted by dmvd21, 12-02-2006, 06:38 AM
seems not working yet; and I think 60min are expired 4h ago... if they aren't on bed yet they will be soon and then will the "new mega server" stay offline for other 8-10-12-xx hours ?! bye.
Posted by ramavps, 12-02-2006, 07:26 AM
i think that VarHosting became a funny company search for miracle!! i am wondring how many client they have now ?
Posted by zalutao, 12-02-2006, 07:38 AM
dmvd21 I wuld say that they have very strange clocks... I'm still waiting that "evening" from Nov. 26.
Posted by Shahidi, 12-02-2006, 02:35 PM
Hi I don't know really what we should do. I don't feel SAFETY in VARHOSTING !. I don't know how we should continue with them. Only I am waiting and thinking .... Hadi
Posted by Shahidi, 12-02-2006, 02:38 PM
Told me " evening " too.
Posted by ramavps, 12-02-2006, 02:45 PM
i think that we have to get our backup and search for a good hosting provider that those
Posted by dmvd21, 12-02-2006, 04:27 PM
Please take a look to my post at page 3 of this thread and my thoughts about having many accounts in one big server.. I'm sad but seems that I was right. bye
Posted by ramavps, 12-03-2006, 11:57 AM
is there any news for the strong new server who is still down ?
Posted by wim20178, 12-03-2006, 01:06 PM
1 tip: don't wait for news but start configuring an resellers account elsewhere. Make your waiting time productive. If you transfer later on you give your sub-accounts one more down-time to face.
Posted by Shahidi, 12-03-2006, 03:13 PM
UPDATED: 10:50 AM PST / December 3, 2006 **Migrations on all machines are currently on hold due to the 72.18.146.26 server being fixed. Please be patient! ** UPDATE ON 72.18.146.26 SERVER** We have 2 techs working on this server currently with the server. Thank you all for your continued patience as we work to get this problem solved ASAP. We're currently dealing with issues effecting one of our new servers (72.18.146.26) The problem seems to be one of our drives on the server has gone bad. We're working on fixing (currently have 3 techs examinging the server) the issue, should be up and running ASAP. All nodes that have been migrated to this new server (anything being directed to ns900.jump-server.net or ns901.jump-serve.net will temporarily be down). Once the server is backup and performance has been restored we'll update this page. Thanks for your patience as I work to make VAR a more reliabel and stable hosting solutions provider. -------------------------------------------------------------------------------------------------------
Posted by ramavps, 12-03-2006, 03:19 PM
ooohhh noo he want us to go and sleep
Posted by Shahidi, 12-04-2006, 12:07 AM
UPDATED: 1:27 PM PST / December 3, 2006 **Migrations on all machines are currently on hold due to the 72.18.146.26 server being fixed. Please be patient! ** UPDATE ON 72.18.146.26 SERVER** ETA on fixes: 5:00 PM PST We have 2 techs working on this server currently with the server. Thank you all for your continued patience as we work to get this problem solved ASAP.
Posted by Shahidi, 12-04-2006, 12:13 AM
Still waiting and waiting .... New server will go too old for updating NameServers after problem removes. I don't know how Rick wanted to remove thsi issue.
Posted by RackSurge-Amit, 12-04-2006, 02:05 AM
so just wondering how many server he migrating and how long i been
Posted by Profuse-Will, 12-04-2006, 02:14 AM
There is less than 10 to migrate I think. It has migration status within their page.
Posted by ramavps, 12-04-2006, 04:54 PM
i want to know how many server is VarHosting migrate! his words in the last update I understand many of you are completely frustrated with this recent outage and I just want to let all of you know all of us here are working our fastest to get this 26 server back up and running. Sincerely, Rick what does it mean number of the last number of the server IP or number of the total server at VAR or still screwup US
Posted by hfohrman, 12-04-2006, 05:15 PM
I guess that 26 is the last number of the IP adress of the new server that now is down. Hans
Posted by JimmerUK-1, 12-04-2006, 05:16 PM
I believe 26 is referring to the number of the server, not the number of servers. i.e. 72.18.146.26 If this isn't sorted within the next 24 hours I am so screwed.
Posted by Gurmon, 12-05-2006, 12:04 PM
I`ve had enough and have cancelled my subscription. Probabily will loose all of my customers, so its right he looses some of his.
Posted by Swelly, 12-05-2006, 09:38 PM
This is bound to happen. As I said in previous posts on different threads regarding this migration is that somewhere down the line, miscommunication is playing a big key in this whole situation. If you are loosing customers Gurmon, then it was right for you to switch. Good luck to you!
Posted by ramavps, 12-06-2006, 06:13 AM
till now all the clients that on that server are down without any mercy or understading from Rick and VarHosting and he is refusing to swicth the machine Up ot move our accounts from that server we are down from from laste Friday
Posted by pardon, 12-06-2006, 08:04 AM
I am loosing my customers too thanks to Varhosting
Posted by Shahidi, 12-06-2006, 04:29 PM
Really , How someone can change his reseller account without backups ??? We should ak Rick to end these issues and make old servers stable. I think it's better to ask Mr Roj to help him.First we are Roj Customers and he should be resposible for company he started. I think it's better to Rick stops server migrations; and do his migration server by server and reseller account by account. It 's good to use Tripod team for support.
Posted by SydneyJen, 12-06-2006, 06:27 PM
Roj is no longer responsible for the company he started; he sold it to Rick who is now responsible. If Rick stops the servermigrations, then what? There is no quick and painless way out of this mess.
Posted by Shahidi, 12-07-2006, 12:42 AM
It seems server is now Up , but there is some issues in MYSQL server. Only new Question ??? How we can switch to old server now ! our DB and Files and EMails changed on Old server ; We can't switch to new server ?
Posted by Profuse-Will, 12-07-2006, 01:00 AM
I think it has to do with DNS. Simply check if your A record is updated appropriately. In fact Rick gave two DNS name server for migration I think you update to them after migration is done? I recommend contacting support on this.
Posted by ramavps, 12-07-2006, 04:52 PM
Hello clanosiris i see that i am always you want to put VARHositng on the right side of the case WHILE RICK KNOW THE PROBLEM We're currently wrapping up the following though so you might experience some issues here and there: mysql grant tables permissions (almost completed...may have issues connecting to mysql tables for 60 min) Cpanel password fixes (you may not be able to login to cpanel for about 60 min) WHM password fixes ( you may not be able to login to whm for about 60 min) Apache - we'll be restarting apache several times to fine tune things. If you're unable to access your site at this time this will be why. The restarts shouldn't last long. Kernal modifications.We're making several modifications to the kernal to insure the server maintains a level of reliability for all of our clients.
Posted by ramavps, 12-08-2006, 09:50 AM
is there any progress with any one of VarHosting Clients or only my who facing problems while i guss that i am the only client with VarHosting at the moment every one eskiped
Posted by zalutao, 12-08-2006, 10:21 AM
Progress?? What progress, they just ignoring me, now it's 25 days as they lost some of my accounts and didn't get ANY useful response, except "we will check it" "it will be online this evening" and, that evenig didn't came for few weeks...
Posted by SeanFromIT, 12-09-2006, 06:41 AM
Although all of my sites are on node 104, only the ones not using MySQL are working. In WHM, it no longer lists one of my sites. I have all of my domain DNS pointing to the new node 104 DNS servers, but the sites using MySQL are mysteriously missing from node 104's DNS tables, as I can't even nslookup those sites. I can't reach support for anything when I mention server issues, but when I mentioned only my PayPal subscription troubles Rick was quick to reply! Then the bouncing began. If I don't hear back in 24 hours I'm going to have to go elsewhere.
Posted by ramavps, 12-09-2006, 02:21 PM
Hello SeanFromIT All of us want that but what about the accounts can you move it to onther server VIA ftp cpanel server i think that we have nothing to do except to wait onther couple of days may be RICK GET BACK LIFE
Posted by zalutao, 12-09-2006, 02:39 PM
I gave up... i will maybe use some hard words but this is idiotic, but just i don't know who is the worst, we who wait with varhosting or them... I'm moving without my missing accounts after almost month i don't know what to wait!
Posted by ramavps, 12-10-2006, 04:58 PM
i think that i have a nice plan 1- Of all every one of search for onther provider he can trust 2- Move now and create accounts for your VIP clients in the new server 3- wait for each client to complain to move him 4- wait till that server is come back for life and begin to move wishing to go this plan thanks
Posted by Profuse-Will, 12-10-2006, 05:10 PM
Is transfer still going on? Its been weeks I am surprise it actually takes this long. Perhaps he will be done by Christmas so he can start enjoying his life
Posted by zalutao, 12-11-2006, 04:39 AM
No, it's not going on it is actualy going OFF... Now even if you maybe want to move from them, you can't because yesterday you just can't create backups, and today we can't login to whm/cPanel... As you can see, they found way to keep customers...
Posted by Profuse-Will, 12-11-2006, 04:45 AM
I am sure they disable backups to control the ongoing loads. Perhaps open a ticket with them.
Posted by zalutao, 12-11-2006, 05:00 AM
clanosiris No, now it's everything messed up, we can't even login to our cPanel/whm and on live support before he/she left conversation said: it is just to much, i asked them to provide me at least some kind of backups but... nothing...
Posted by antorio, 12-11-2006, 07:35 AM
I've been with Var for almost 2 years (Yes, I'm all patience.... ) Maaan, NOW it's like HE HIT ME IN THE FACE! WITH NO DECENT APPOLOGIZE WHATSOEVER AND JUST DISSAPEAR. Damn, with ALL false advertising... Or could we categorize it as CRIME? Rick, why dont you just give us all of our data back RIGHT NOW. SO we can find another hosting provider if that's what you want. Some peole doesn't have a chance to back-up all of their client's newest data. Like me O me God. The problem IS : Rick is not replying to any of my mail. And I can't go to any support. Man, I was really polite! While all my clients are now starting to report their potential lost IN NUMBERS (yes, dollars), ...with their fail promotion in other countries and all, S**T! Antorio PS: I think both of Roj and Rick will always be 'unlucky' in this field. Not just only 'not good enough'. It seems 'bad luck' is always around you guys. Have both of you think about retiring? BUT WITH a little respect for your self ofcourse. A decent exit. Fulfill you responsibility to all your clients first. Not just sell here, sell there, tell them this, tell them that. I HONESTLY think you will also have a decent FRESH START with that.
Posted by willy303, 12-11-2006, 09:02 AM
I already moved all my important clients to another server. I still have 1 domain left with them, since I had pre-paid my plan. 10 month to go. Anyway, I complained about the new mega server's DNS. It took them 2 days to reply to the ticket, and here's the reply I got: At least, the new server is very consistent. It is consistent of going up and down, up and down.... I will be surprised if Rick retains any of Roj's customers.
Posted by zalutao, 12-11-2006, 12:37 PM
They are lost completely... we can't login to our accounts, to move... they don't reply to support tickets, emails... nothing!!!
Posted by Russ Foster, 12-11-2006, 12:48 PM
If you have anything on the old uk2 server I've got the data as off about 2-3 weeks ago, PM if you need something off it
Posted by VPSHelp, 12-11-2006, 12:52 PM
Just wondering, but how do you have the data? If you do, do you have any data for reseller user jalva001?
Posted by Russ Foster, 12-11-2006, 01:20 PM
We hosted the server and sorry nothing on the user jalva001
Posted by VPSHelp, 12-11-2006, 01:58 PM
Ahh, okay! Thanks! (I'll talk with rick about that. Just got an email from him. Gonna try and help him out a bit and get this migration over with).
Posted by stoutlabs, 12-11-2006, 04:34 PM
Like someone else said above - I've been with varhosting for almost 2 years now - so I'm obviously a very patient individual, too. I've really tried to maintain that patience through this 'transition', but it has definitely run out today. There are email issues galore, dns issues, and now we can't log into cpanel/WHM... it's not one thing after another - it's a dozen things after another! Stay far, far away from this place... Rick, you seem like a nice guy and all - we've spoke on the phone a few times and you seem like you genuinely mean well and try to help... but your newly acquired company is a total disaster! Please, just turn everyone's access to WHM/cPanel back on, so we can get our data and flee for the hills...
Posted by Aurelian, 12-11-2006, 06:20 PM
i got simillar problem aswell
Posted by ramavps, 12-12-2006, 06:11 AM
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: roconnor@bswsolutions.com (ultimately generated from support@varhosting.net) No Such User Here
Posted by SeanFromIT, 12-13-2006, 05:15 AM
I receive the same bounce message 2/3 times when trying to email support. They have it redirecting to his personal email.
Posted by Profuse-Will, 12-13-2006, 05:26 AM
So I take it migration is still in process?
Posted by SeanFromIT, 12-13-2006, 09:04 PM
lol...I don't think it will ever end.
Posted by zalutao, 12-14-2006, 06:09 AM
Moved almost everything from VAR and i hope that at least for it will end soon!
Posted by ramavps, 12-14-2006, 08:19 AM
still now i am facing alot of problems with them really RICK Can't Control the issues
Posted by mw65, 12-15-2006, 04:44 AM
Does anyone know how to cancel an account with VAR when they are not responding to any ticket or email I have send them since november 26th? I can NOT remove my billing info from their LPanel but AM able to login so my account is still up... and I really REALLY do not want that anymore and have send them numerous emails and tickets about that too... Does anyone know how I can at least disable any payments going to them? Or should I do that at my CC-end? How? Any advise?
Posted by Profuse-Will, 12-15-2006, 04:47 AM
Hi, I am sure they are very busy with migrations still. Try emailing / call / and livechat. All in all if no response just cancel your card and get a new one
Posted by mw65, 12-15-2006, 05:23 AM
clanosiris Thank you! You made me have a real good laugh! I nearly choked their livechat seems deadchat too... at least when I try... and no response to tickets, mail or phone whatsoever... But serious, no other way than to cancel the card?
Posted by Keith W, 12-15-2006, 05:30 AM
Call your credit card company and tell then not to accept any transactions from this company and that any attempt by this company to bill you is to be viewed as fraudulent. Once you have done this follow it up with a written letter.
Posted by spdfox, 12-15-2006, 09:29 AM
clanosiris; You are a great varhosting defender; You always respond when you the varhosting problems are published
Posted by ramavps, 12-15-2006, 12:29 PM
I think that KeithW is right!! no way with that un-responsible Company or RICK except change your card number can any one tell me is RICK charged any of us this month i will be shocked if some one says YES !!
Posted by zalutao, 12-15-2006, 12:47 PM
yes, it seems that billing sistem is the only thing that works perfectly! I was requesting refund for 3 days of downtime and 4 lost domains, but never got any reply on that and many other tickets, emails, phone calls etc... Now i hope that at least my cancelation request would be accepted on time before my billing date...
Posted by Profuse-Will, 12-16-2006, 04:42 AM
I have worked with Roj and understand how hard he works. I just dont want to see it go downhill especially during a business transition. Rick spent thousands for acquiring I understand it was a faulty transition but all in all I just hope my words can assist those in dire needs. I also understand the great deal of stress Rick has endure these past few days. I try to turn negative remarks into positive or resolutions for customers.
Posted by manny1, 12-16-2006, 06:41 AM
I was charged and I find it really unfair. I've not been receiving services, and they've not been responding to Email messages. Although I understand that he must be under a lot of pressure, I see no justification for charging people for services that they are not receiving. Rick decided to buy over a company that was going through challenges. He needs to bear the full consequences for it. His decison has cost some of us clients, reputation and money. He should be considering compensation of some kind, and not continue to charge for services that he is not rendering. I don't know what he knew about Varhosting before buying it over. However, in the case between Rick and Resellers, he is not a victim. Resellers are the victims of his decision, and this needs to be clear.
Posted by manny1, 12-16-2006, 06:45 AM
I have similar experiece. I receive their billing messages, but I still can't access my account and they don't reply my messages. I'm left with no other choice than to cancel.
Posted by prudents, 12-16-2006, 06:53 AM
try to call them on phone if they have one. That is becoming unfair to there customers
Posted by Alicia, 12-16-2006, 11:23 AM
don't ever count on that rick.. my partner has asked refund from Rick for more than 6 weeks and he promised him so many times that the refund will be done immediately.. guess wat.. till now, he has done nothing and he kept on asking what is his mailing address and how much to refund ??? then he will say the refund will be done immediately again !.. after a few days we asked wat is the status, he will ask my partner again all those nonsense questions all over again... and most of the tickets or emails will not be replied at all !!!!!!!!!!!!!!!! wat kind of company is this??? the new owner is worse than roj... i did call my bank and the officer said we can request for chargeback if we want to.. wat do you guys think ???
Posted by Swelly, 12-16-2006, 11:26 AM
Well if your not getting a refund by the company after so many attempt to claim one. A chargeback seems like your best bet at this point.
Posted by manny1, 12-16-2006, 11:37 AM
It is more economical and better for his reputation for him to refund the money. Too many people asking for chargebacks can get him in a bigger trouble than he already is in now. While we need to be considerate with him, he does not seem to leave us with other more friendly options. I am considering a chargeback now.
Posted by Swelly, 12-16-2006, 11:58 AM
Well if he actually provided refunds than chargeback issues would not be a problem. I don't see how a consumer wanting to protect the chargeback rate of a web host that does not provide refunds.
Posted by Alicia, 12-16-2006, 12:08 PM
considerate ??? come on.. we have attempted and be nice to him and he was fooling my partner around... thats why I asked him to contact the bank officer.. well.. if he doesnt get refund this time, let pass this to the bank officer.
Posted by VPSHelp, 12-16-2006, 02:34 PM
Alicia, there are many circumstances at VARHosting that many do not know about right now. Along with Rick being in an area where there is severe weather (that you'd have to be nuts to drive in) the last 5 days, making it difficult to get to the datacenter and back.. He's also getting over 500 emails a day, and it's hard to keep track of every one of them. I was just hired on yesterday to help them out a bit, which is why I made this thread yesterday.. For reasons just like this.. http://webhostingtalk.com/showthread.php?t=569989 I'm sure as much as we'd like to refund people, (and if your friend is the one from malaysia) the check has been in the mail for some time). The only one with billing access and server access right now is Rick. If you have any issues and are actually a client, PLEASE feel free to email me, and I'll get the problems I can, ironed out. There's only so much we can do, as we don't have any of the server information that support tech's need in order to login and take care of the server. We are suppose to be receiving this information today. Things are smoothening out quite a bit on the back-end. These problems will not go on much longer, you have my word on it. I will do my best to make sure it doesn't. Doug Last edited by VPSHelp; 12-16-2006 at 02:37 PM.
Posted by ramavps, 12-16-2006, 03:37 PM
Hello Doug but let me ask you a simple question where are you from 11-16-2006 where we faced problems with VarHosting and RICK do you know that we lost more than 50% from our clients becasue of RICk Migration Do you know that we still have problems are you think that ONLY 1 Month as a REFUND is some thing VS our lose you are a very king MAN
Posted by VPSHelp, 12-16-2006, 03:43 PM
Storm, as much as I wish I could have helped out with your issue. Unfortunately, there was no opportunity for me at that time Believe me, if it weren't for issues like yours and everyone elses, I would have not stepped up to help them out. I, myself am wanting to see VARHosting come back to what it was before all the issues with Roj happened. Although this is of no sentimental value to you, I'm sure. I do deeply sympathize. Though, I think the old saying comes into play for me, "better late than never." I just wish I could have helped you. Though, there is something to be said about clients now-a-days. Sometimes it's the ones who stay who are more important than the ones who have left you. The ones who stay are the ones who show their appreciation for you alot more, and the ones who are more apt to forgiving. The ones who are in there for the long-haul showing that they appreciate your business. The ones who go, well.. It's always unfortunate, but it's always wishful thinking hoping they find a place where they can be happy. Last edited by VPSHelp; 12-16-2006 at 03:50 PM.
Posted by SydneyJen, 12-16-2006, 06:05 PM
What was a faulty transaction? Rick buying varhosting?
Posted by VPSHelp, 12-16-2006, 06:19 PM
That is the way I interpreted that, and that is the way I believe. Rick bought a company that was in shambles. Alot of unsatisfied customers that were waiting for refunds even before this buyout, and almost all the servers were outdated with 512mb of ram with near-failing hard drives.. Making a clean and quick migration near impossible.
Posted by manny1, 12-16-2006, 06:28 PM
Clients pay to get service. They have the right to go and look for it elsewhere. There is a chain reaction to this case. The clients of resellers leave because they need to find reliable hosting companies to serve their own clients. Although faithful clients may wait to make such decisions, they have the responsibility to leave. It is in the best interest of their clients and of their business for them to leave. Web hosting is a very sensitive business. Rick has to take full responsibility for the situation. Resellers have the right to be angry and to leave him at this time. Their clients are leaving them, because, otherwise, the clients of their clients will leave. Why should resellers bear the consequences of Rick's decision? I know you are trying to calm the situation, but your attempt to brand the clients leaving resellers at such times as being less important is unfair. You are saying that they should have stayed with a company at the expense of their own business. No one runs a company with that attitude and survives. Resellers stayed with Varhosting when they should have left, and some of them are paying a very high price for it. The reality (and rightly said) is this: you are entitled the service you pay for. If you don't get it, then you have to get your money back and go to look for that service elsewhere. If we believe that our clients have this basic right, we'll consider the possibile consequences of our decisions on them before we take mission critical steps. This is not the time to judge our clients. We should be asking why we stayed for so long. My lesson from this is that I'll be one of the first to leave a company that does not value my business enough to communicate mission critical decisions to me ahead of time. Rick is fortunate many stayed so long with him. You don't help the situation by being unfair. True business people do not consciously throw away their money. Clients leave when they feel they are throwing away money. To help the situation, ask Rick to fully refund any qualified person that is asking for a refund. It is the least he can do. He should actually try to go a step further by offering some kind of compensation or incentives to gain the confidence of those that have remained with him through this challenging times. If you don't take good care of your clients, your competition will. There are "greener pastures" elsewhere whenever we neglect our responsibilities. There is always a company out there that will go the extra mile to make people feel comfortable. The days of monopoly are gone. The world is large, and services are not too far from people. They simply need to look good, and they'll find. To succeed in business on the internet, we must always realize that others are able to do what we do, and maybe better. We cannot assume that things'll get tougher for people when they leave us. We must be out to serve and we must consider it a privilege to have the opportunity to serve those that come to us with their business. We must value them and take good care of them. Whatever you do not value and appreciate will some day leave you. Last edited by manny1; 12-16-2006 at 06:33 PM.
Posted by VPSHelp, 12-16-2006, 06:59 PM
I'm sorry Manny1, I do believe you misunderstood my focus of the conversation. I was not necessarily talking about Resellers of VAR leaving. I was talking about the Clients of the Resellers of VAR leaving. I'm not trying to interpret them as being bad for leaving, I clearly stated that those clients that do leave VAR's resellers are more than welcome to make that decision, though unfortunate, wishing them to find a place which can be better for them where they can be happy. Things, especially with technology, can not always be perfect. When 3rd party applications fail, you must get support from that 3rd party application creator, which can also sometimes create bad long wait times for everyone else for a resolve. Kind of also the situation we're having now. And of course, all customers should be valued. That's not the point I was trying to convey as to (Value them, but don't value the others). I do apologize if it came out as that. Sometimes I have a bad habit of wording things improperly. I'm human of course As far as the history as of how things have gone up to this point. Yes, the migration has been a disaster, no one is going to deny that, not even Rick. And I can agree with you, the lack of information was/is definantly a problem. The things I hate about Migrations no matter what company, is that it's always rushed right after the sale, to get it over with. Not much planning, and no real investigation on wht problems may arise (failing old hardware in this instance). Which also brings 100's and 100's of emails when things go wrong, which also takes time away from the migration to answer them, some even get lost on the way. I'm by no means trying to justify any of this. There's not much really to justify. What's done was done, and we have to pick up what we can and repair with the tools we have. Believe me. Communication is definantly a key when it comes to business. Sometimes we can get the information we need to help people, other times we can't. And right now, we're all hurting because we all don't have the information to give to others. As far as refunding the people who deserve to be refunded. I would love to, and would. But alas, Rick is the only one with access to the billing portal right now, so it's up to him. I'm still trying to get what info I can from him so I can resolve some of these issues. You'd actually be suprised how FEW tickets are open about issues with this migration, then you have the few who are making their first ticket saying they've made 5-thousands of tickets trying to get info. Last edited by VPSHelp; 12-16-2006 at 07:04 PM.
Posted by manny1, 12-16-2006, 08:53 PM
CEngine, I appreciate your attempts to calm down this situation and to bring in some order. I clearly understood you as referring to the clients of VAR resellers. I just wanted to make it clear that we cannot judge them for leaving. It's not their fault and they have to decide in the best interest of their clients and their businesses. While you and I know that 3rd party may be responsible for some of the challenges, end users simply don't care. They want the system to work. That's what they are paying for and they are not interested in our stories. They want results. I found out about the migration when I was having problems with my sites and I found out about Rick when I visited the website of VAR in my attempts to communicate my issues with the company. Roj and Rick made the deal and both of them left resellers in the dark. It is really none of my business if Roj or anyone decides to sell a company. However, if such a decision will affect my business, then I feel I should be informed. VAR was getting bad reviews in the last months before Rick bought it over. To buy over a sick company, you must be a specialist or have specialists on your team. The issues with migration should have been expected and warnings should have been sent out to prepare people. It makes a whole world of a difference if you inform clients of an anticipated problem before it happens. People find it easier to accept if I tell them for two to three weaks ahead that their sites may be down for a few hours or days. Rick should refund in a hurry to avoid chargebacks because a lot of people are at the very limit of their patience. Best wishes.
Posted by manny1, 12-16-2006, 09:01 PM
It is normal to ask for full discloser when buying an existing company. I assume Roj disclosed the condition of the company to Rick. If not, then Roj should shoulder part of the responsibilities for the present situation. If Rick had the necessary information about VAR before deciding to buy the company, then the condition of the company before he bought it does not really matter now.
Posted by Swelly, 12-16-2006, 10:09 PM
Why would anyone with business sense buy a company that had such complaints. I could see if the business was bringing in a very good amount of monthly or even annual revenue (with a few upset customers and maybe a few customer service issues). However, I can not see buying into a company and NOT knowing what you are buying into. Company buyouts take alot of time, and for a good reason.
Posted by nax9, 12-16-2006, 10:12 PM
I'll agree with the latter parts of your post. However, many companies and well-off individuals buy bankrupt or companies in shambles. They turn them around with the hope of building up the brand and selling it at a very big profit.
Posted by Keith W, 12-16-2006, 10:24 PM
I agree Anthony, from what I have read however I think the whole thing has been miss managed from the very start. It would be my hope that everyone learns from this and that a satisfactory solution is found for all concerned. Regards, Keith
Posted by Swelly, 12-16-2006, 10:25 PM
That's true, but alot of the times it seems that the companies being bought out have a pretty solid (proven) track record of clients....not half the client base already expecting refunds.
Posted by nax9, 12-16-2006, 10:59 PM
Not at all. As long as a company has a brand name, you can make it work. Just look at 1and1. How many angry clients do you see around here? And yet, they still sign up clients every single day. The hosting industry is peculiar in that it's mostly one-man shows. Most aren't even registered, so sales can be done under the table, and to hell with the logistics behind it. Unfortunately, no one can stop that, and that's the reason when most "company" buyouts are done, it becomes a disaster. In this case, Rick should have been given a list of all problems. If not, he should have done his due diligence in researching Var a whole lot better than he did. Roj was known (and still is) to build up brands by hyping them and sell them.
Posted by Swelly, 12-16-2006, 11:03 PM
1and1 is also a multi-million dollar company. That can delute customer churn rate, by the vast amount of new customers everyday. Are these loyal customers??? Maybe maybe not? I agree with you, the purchaser should have most certainly been given a complete breakdown of the problems. Furthermore, a full ROI should have been completed by Rick himself upon recieving this information. I am almost particular this was not done.
Posted by nax9, 12-16-2006, 11:18 PM
1and1 was an example of marketing and brand name. I don't think this sale was done very well. You can see how Rick is trying to move 4-5-6 servers into 2 servers (from what I see on the page, someone correct me if I'm wrong). That certainly leads to cost-cutting measures and a lack of planning beforehand. Consolidation of assets is always to be expected after a sale, but moving that many accounts at once, on new servers (in lesser numbers) is never a good idea.
Posted by VPSHelp, 12-16-2006, 11:21 PM
Hi Manny1, While I do hear you saying you understood my meaning as Var clients. The second sentence makes me feel otherwise: "I just wanted to make it clear that we cannot judge them for leaving. It's not their fault and they have to decide in the best interest of their clients and their businesses. " I was in no way saying it's okay to judge them. The wording was just improper, and I do apologize. I can completely understand. To be honest, I'm not sure of why it was handled the way it was. Though, no matter this disclosure.. I'm sure Roj didn't allow him to look in the servers and see the log files before buying (which is the only way you can REALLY tell what's wrong with a server and how much it will take to fix it).. If he did, there's no telling how this would have ended up. I can definantly agree on the point of notice. That's one of my big disagreements about migrations are is the fact that most of the time, notice is put up uisually right before or during a migration, giving people like a days notice.. I don't know why providers do that sometimes, but it happens. I'm still bringing the refunding issues up to Rick. He'll have to decide how to handle it.
Posted by Swelly, 12-16-2006, 11:33 PM
110% agreed Maybe this was a lesson?? I would hope so
Posted by manny1, 12-17-2006, 08:25 AM
Yes. One can turn trash to cash in just the same way some people turn cash trash. However, as a matter of rule, when you want to buy a company, stay far away from one that is sick, unless you are specialized in healing or you have people on your team you know are able to do that. There are many examples of people buying companies in shambles and turning them around to make huge profits. To me, that speaks more to the credit of those buying such companies than to the fact of buying. Even if the company has a brand name, I'll stay far away if I know the company is heading down, unless I know that I have the solutions to the problems causing it to head down. You have to have what the company is lacking or be able to find someone who has it if you want to turn it around. If not, it will be a buyout to regret. Giants fall, and when they do, it is always a big fall! The key thing is to know the company's problems before hand. Request discloser and do your own research. Assume the worst and still be sure you have the solution. If you can still see profit in the future, then go ahead and buy it. Otherwise, leave it for those who can turn it around and you go look for a better business opportunity. Healthy business come with enough "headaches" and risks. Buy a sick business only if you are a master in your game.
Posted by manny1, 12-17-2006, 08:47 AM
CEngine, Thanks again for your kind response. Most people selling their companies will do "disclosure" to satisfy legal obligations. They will hardly tell ALL that the buyer needs to know. However, the buyer must think beyond the seller's legal obligations. The buyer has to do independent research to determine the integrity of the seller, and to get other important information about the company before buying. Sellers of companies in shambles generally don't like the disclosure part of selling their business. They do it because the law requires them to do so. Therefore, they often disclose enough to feel legally covered. This kind of disclosure is not sufficient for the buyer. If Roj did not fulfill his legal obligations to disclose sufficiently, then he should get his own share of any prices Rick has to make now. If he disclosed enough to meet the legal requirements, then Rick has to bear it. Resellers don't have to be the victims. While I am sensitive to the challenges Rick may be facing, I really find it unacceptable that he is delaying refunding money to resellers. He should not have billed them in the first place. How do you bill people for a service you are not rendering? If the billing was a mistake, then I still feel it is proper for him to have sent a message notifying them of that, and informing them of his desire to refund their money. Billing by mistake sometimes happens, and most people will forgive you for it if you explain the situation to them. However, refusal to follow through with refund in a hurry can easily be seen as an integrity issue. Integrity is what makes people want to trust us. As for the notice, I know that companies do migration without notifying their clients. In such a case, they foresee a smooth migration that will have minimum or no effect on their clients, and then take a calculated risk. However, this is not the normal thing to do if you are not really sure you have things in control. If you think that you have things in control and it turns out that you miscalculated key factors, then you have yourself to blame. You can keep your clients in the dark if you want, but be sure they don't feel the consequences of your mistakes. This is not the case with Rick.