In Report to: VARhosting Customers

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Posted by VPSHelp, 12-15-2006, 02:23 PM
Hello, I want to first state this. I'm trying to help Rick out a bit, and if things work out for me, it will work out for you. I can understand that alot of you are frustrated in wondering what all is going on at VARHosting, and where you stand in this "migration". I'm not here to tear anyone down, or to butter up the situation. This migration has been troublesome for Rick and VAR Clients (I know, I know, "Well DUH!"). It certainly isn't doing anything to help bring the reputation out a bit, but some people are actually happy now with VAR (the ones who are migrated completely). I want to soon be able to say that people are satisfied with VARHosting and it's new image. Which is why I offered my services to Rick in the first place. Now, as much as I want to be able to help everyone within 1 seconds notice, we all know that's impossible. So, I need people to help me keep this orderly. What I want VAR customers to do is to pm me your email address, and account username. I will then email you asking the exact situation your account is standing in, and asking what needs to be done. I'm not asking you for your passwords or any private data. Not even your domain names. I just want to get a plan made out to better organise the situation and bring fourth a good mode for attacking the problem. Thank you.
Posted by Swelly, 12-15-2006, 04:06 PM
Good to see what you are doing to help them out. Hope it all works out and var hosting gets their rep back. That migration I know must be a pain and very frustrating to not only the customers (which is most important) but the techs aswell.
Posted by ingcur, 12-15-2006, 08:06 PM
Hi CEngine, Great that your helping out. I've been lurking around these boards for some time and I've just regged so I can PM you. However, it seems I'm not allowed to do that (yet). Please post an email address so the lurkers can find you. (And hopefully not the spambots) Best regards ingcur
Posted by VPSHelp, 12-15-2006, 11:40 PM
You may contact me at doug@network-plan.com Thanks! Doug
Posted by poonam, 12-22-2006, 12:52 PM
I am glad to let you know that I have cancelled my 2 years of association with varhosting, thanks to the crappy service and server issues over the last 2 months. I have defended them a lot in the past but that was the old management. I somehow feel that the new technical team is not qualifed enough. Good luck to them, but I can no longer risk staying with them.
Posted by VPSHelp, 12-22-2006, 06:27 PM
Well, I wish you the best, although, I do not understand how you can say the tech team is not qualified enough, they don't even have information to be able to log into servers and even do their jobs. Are there any ticket ID's that you have that could be looked at, so I can see exactly what would give reason for saying they're not qualified enough?
Posted by x-neolib, 12-23-2006, 12:06 AM
well... i coudn't login to my whm for about 2 or 3 weeks.... could this be called a 'no problem'?
Posted by VPSHelp, 12-23-2006, 05:24 AM
No, and do you see me saying it's no problem? HELL NO! (Pardon the "vulgarity" if that counts as vulgarity if you're easily offended by this statement.) If those words ever leave my mouth during this situation. I'm giving you the exclusive right to shoot me. As it's not going to happen. As VARHosting has had problems since it's time once it got semi-popular. If you want a "it's no problem", then most likely would have come from Roj.. Of course it's a problem. There's been ALOT of problems with this migration. There's been ALOT of problems even BEFORE this change of hands.. No one is going to deny that, and no one is going to judge you for questioning what's going on. The only thing that kills me is when people come up stating how easy it should be to migrate servers (no matter who the provider is their talking about during their migration period).. It's easy to say, if you haven't seen the problems laying in front of you and each little circumstance. The thing of it is.. This migration was failed from the start, as I honesly think too many accounts were moved over too fast.. With the old hardware being like it was, is a no-no. But that, and things stemming from the such. To be honest, I would have done something different. Instead of migrating as many accounts as possible in a run.. Just taking the total amount of accounts on each server, dividing each of the numbers by 30, then dividing those each by 12.. And just doing it that way. I think x amount of accounts can successfully transfer in the amount of 2 hours.. Doing that, 12 times a day for 30 days.. It's long, but atleast those who were up would remain up for that time. But then again, I'm doing exactly what I said I hated.. People showing how simple it is.. But, the fact remains there were better ways to handle this then what was handled. Hopefully those who have had problems will either stay to see the stability soon, or I'm really hoping they've found a provider which makes them happy with what they need and ask for.
Posted by tylersites, 01-02-2007, 01:37 PM
I am unable to PM you CEngine with my VARhosting info. Forums here say I don't have the access rights. Thanks
Posted by Swelly, 01-02-2007, 02:47 PM
Can you send him an email through his WHT profile? You will not be able to send or receive PMs until after 5 posts I think.
Posted by VPSHelp, 01-02-2007, 02:47 PM
Hi, that would be correct. Forum requires atleast 5 (or is it 10 posts? I can't remember) posts in order to PM. Right now, giving me your information, or anyone in support for that matter, won't do you any good. (Just going to tell you that honestly so you don't get any false promises). The server passwords keep getting changed and no one on support gets the updated passwords from Rick, so NEITHER of us support staff have been able to provide support to people for over 2+ weeks. Your best bet is to email rick@varhosting.com If 3 days pass after emailing him, and you don't receive a response, try again.. It may take a time or 2 to get ahold of him.. But none of us are getting any responses from him, and we're not getting any abilities to fullfil our jobs. I do greatly apologize for this inconvenience. I do wish you the best of luck in choosing whatever course of path you have for your future.
Posted by Swelly, 01-02-2007, 02:49 PM
Man that is not good at all, sorry to hear about that CE, I know you were trying man.
Posted by tylersites, 01-02-2007, 02:51 PM
Thanks guys, I appreciate the responses. I will email Rick directly. Thanks CE for trying. I've bot a couple of client sites that are down (not good) and need to move them to another server, but can't because I can't FTP in nor get into WHM on my main account. Oye!
Posted by VPSHelp, 01-02-2007, 02:53 PM
Yeah, I was.. (Had a few bad apples that made things difficult for me, and I lost my top when I shouldn't have), but other than that.. I had a few successful tickets get resolved (because they were dedicated server clients) and got some compliments.. Other than that.. I checked yesterday, and the amount of tickets that are open and unable to be answered is, well, jaw dropping.. I feel sorry for Julie and Brunner right now, as they're still trying to keep things cool.. I've pretty much stepped back 2 weeks ago, after not getting any more responses from Rick.. And kind of glad I did.. When Rick decides to wake up and smell the situation, I'll come back and help him with as happy of a smile as I can possibly muster.. But not until then.
Posted by Swelly, 01-02-2007, 02:56 PM
Well by the looks of it you are doing a much better job than the owner himself. A big pat on the back bud
Posted by VPSHelp, 01-02-2007, 02:59 PM
You're more than welcome. I do hope Rick gets ahold of you to help you on your issue.. If not, I wish you the best on finding a provider that makes you happy. @HostFrog: Thanks! But, to be honest, Julie and Brunner deserve alot too.. They've stuck through the storm, even though I'm temporarily backing out of it.. So they STILL have to answer the flaming questions of the cerberus rogue clients. And.. Oh Jebus! The refund requesters.. *BARFS*
Posted by bluefries, 01-03-2007, 02:43 PM
I really disappointed with them.... (Why you guys wana spoil my new year) Varhosting promise me look into the matter...when i tell told them past few ago regrading my account. They migrate the my account ( BUT migrate my account alone only, while my client account THEY DIDT migrate.!!! ) HOW CAN YOU DO THIS TO ME ? Now the old server I cannot access any more. WHAT DO YOU THINK, WHEN I GET COMPLAIN FROM CLIENT ? GO TO THEIR MAIN SITE TO TALK TO SUPPORT ALWAYS OFFLINE! !!...
Posted by tylersites, 01-03-2007, 02:50 PM
Well, we were able to chat with Julie online last night and like CEngine stated, she does not have any access at all to help out. She did offer to credit our account for the downtime, however that is not our need. We need access to our data to download so we can move sites to our new server. We were sympathic to Julie as she is doing what she can. Either way you look at it...at least for us.. it's looking more and more like our data on node106 is gone. We have a few sites that are live (we're going to try to download these) but the other are down...way down as in ... when you try to FTP the domain won't even resolve. So not cool.
Posted by VPSHelp, 01-03-2007, 03:04 PM
Most likely a few of them have yet to be transfered. Even though the status page says it's been 100% migrated.. Some haven't. I wish you luck with your new provider, and hope they fullfil your needs so you can be happy.
Posted by Swelly, 01-03-2007, 03:06 PM
Well who updates the status page?
Posted by VPSHelp, 01-03-2007, 03:12 PM
I'm guessing Rick.. No one's heard anything from anyone outside our support circle, so who knows anymore..
Posted by Swelly, 01-03-2007, 03:14 PM
hmmm, that is unfortunate CE. I do have to give you guys kudos for trying seems that the whole support team is giving it their all. However, with little communication from the owner to the staff, getting things done may prove to be a bigger task for everyone.
Posted by jerett, 01-03-2007, 03:29 PM
How do you guys get paid for the work you are doing if you don't ever talk with Rick? It is really gut wrenching to know you guys are working your tails off while he is no where to be found. He should let you take it over CE with all the work you have done thus far.
Posted by VPSHelp, 01-03-2007, 03:35 PM
I don't know about them, but I don't get paid for my work.
Posted by Swelly, 01-03-2007, 04:04 PM
I agre with this Da'Gumit
Posted by jerett, 01-03-2007, 04:08 PM
Oh my. HostFrog - you so rock in my book now. We should team up and form the Da'Gum and Gumit Hosting Society.
Posted by Swelly, 01-03-2007, 04:09 PM
hehe, yup it would be a big hit man I am sure of it
Posted by VPSHelp, 01-03-2007, 04:21 PM
Wouldn't be such a bad idea if I could wipe everyone off, let them move somewhere nice for a while.. And for the ones who wanted to stay.. Agree to hold me harmless and not responsible for finances previous to the date of change-over.. So that I wouldn't be responsible for all the roj/rick outtages.
Posted by Swelly, 01-03-2007, 04:22 PM
I would talk to rick about that CE, that is a great idea
Posted by VPSHelp, 01-03-2007, 04:46 PM
Wouldn't be my place to speak of such a thing. Not to mention, I couldn't really handle that kind of a venture finance-wise.. Packages would have to change, price would need restructured, and pre-payments would be needed to keep things orderly and green financialwise and not red. Not against the idea though.. I just think the customers should be the ones to suggest what needs done. Not me. If you guys want to email him, go right ahead. I've got to know where my place is.
Posted by jerett, 01-03-2007, 05:18 PM
unfortunately - even if we wanted to email rick - he wouldn't respond.
Posted by VPSHelp, 01-03-2007, 05:19 PM
Shhh! Don't tell everyone the secret.
Posted by Swelly, 01-03-2007, 07:16 PM
yeah I see where you are coming from. Wondering when CE is going to have it up to HERE with the non communication
Posted by tylersites, 01-03-2007, 08:46 PM
Um, I am sure he already is...along with folks like me too.. we're just attempting to be patient and wait this out. Unfortunately I am looking at having to redesign a few sites at my cost to host at our new provider. Lovely.
Posted by bluefries, 01-03-2007, 09:23 PM
still no reply from rick.......... i have over 14 domain hosted there......now totally gone i want back all the data...
Posted by Profuse-Will, 01-03-2007, 09:32 PM
It looks like migration is over and things should cool down for the year. Lets see what happens within the month
Posted by bluefries, 01-03-2007, 09:35 PM
i dont tink so migration is over...my 14 domain still in old server... they just migrated my main account only......
Posted by Profuse-Will, 01-03-2007, 09:36 PM
There is one server that says 99% done. If your able to login into the old server login and grab your files.
Posted by Swelly, 01-03-2007, 09:37 PM
Perhaps CE can get the rest migrated over for you?
Posted by Swelly, 01-03-2007, 09:39 PM
I don't know about that.
Posted by Profuse-Will, 01-03-2007, 09:40 PM
Hi Hostfrog, I was just basing it on their note last updated Dec. 31, 2006.
Posted by tylersites, 01-03-2007, 10:33 PM
Node 106 (the node all of our sites are on, about 20 of them) shows to be fully migrated and the instructions say to update our nameservers. We did this to all but one domain (the one is controlled by a client) and over 90% of the updated domains are not online at all. The one domain that has not had its nameservers updated is also down. 100% completed really does not mean complete as far as we can see at this time.
Posted by bluefries, 01-03-2007, 10:37 PM
nobody from...var ...is giving me respond....at least give me access the server to grab the file.. T_T all totally gone..
Posted by mad687, 01-03-2007, 11:26 PM
Does anyone know the old nameserver ip addresses for node 103? I am going to try and see if the old hardware will still work for an ftp backup... Long shot though.
Posted by tylersites, 01-03-2007, 11:27 PM
I don't know, sorry. For me on node106 I used a main domain for my nameserver addresses. ns1.webbstreet.net, etc.
Posted by CyberHostPro, 01-03-2007, 11:51 PM
Just had a quick skip through this post. Sorry to hear VarHosting still aint fixed up and running, Hope you guys get things sorted soon, if any VarHosting staff read this, Good luck guys!
Posted by haggggler, 01-04-2007, 06:54 PM
I've been with Varhosting for a couple years now and yes, I've had my share of troubles during that time. The old support staff left much to be desired. That being said I'd like to say the new staff has their hands full. I'm just as frustrated as everyone else with the migration, but its my understanding that when Rick took over there were many problems with Vars servers that Roj never disclosed. Now this guy has a ton of work to sort out that he shouldn't have too. Migration would have went far smoother had the servers been in proper order. I was actually able to get in touch with Rick and he spent a couple hours getting my sites back up. He was able to get most everything back to working order, but I did have to give him a call the next day for a few DNS issues. Again he stayed on the phone with me for another hour or so, until it was all sorted out. For all the unforeseen problems and the lack of Roj disclosing them, this guy deserves a pat on the back. He's certainly got the short stick in having to clean up Roj's mess. Keep plugin away Rick.
Posted by CyberHostPro, 01-04-2007, 07:15 PM
Its good to hear comments like this on WHT! good to see Rick is helping you out!
Posted by tylersites, 01-04-2007, 07:53 PM
Wow, how were you able to speak with Rick on the phone? We have about 20 accounts that are affected currently with VARHosting.
Posted by Swelly, 01-04-2007, 09:16 PM
hmmm your first post on WHT, and you claim that you can get in touch with Rich, he put your sites back online and everything is gravey. Well you may want to share exactly how you are the only one able to get through to Rick so his other customers could spend a few hours on the phone getting their sites back online.
Posted by VPSHelp, 01-05-2007, 09:17 AM
To actually state something.. I got a response from Rick from a PM I gave him over 2 weeks ago on our supporttrio when I left him a message concerning a ticket.. Still no response to my emails though
Posted by jerett, 01-05-2007, 09:49 AM
CEngine, It is great how you continue to pull forward through all this mess with Rick but honestly, don't you think it's time to just say enough is enough and move on? I know you are dedicated to your clients, but your spinning an endless web that has no found structure to be stable without the owner being available. I think if you leave - Rick will have to show back up or .... the clients will finally get enough that they too will leave. I think it's time everyone is honest with the clients and tell them it is best that you move on as I think it is best for you as well CE to move on too. Rick obviously has.
Posted by VPSHelp, 01-05-2007, 10:02 AM
I actually took a break from VAR 2 weeks ago when this lack of communication from 2-6 days from emails happened. I've only answered 1 ticket in the last 3 weeks and that was only because it was something I could actually help with without relying on Rick to give me the root login (it was a VPS issue, so it was quickly resolved within the hour of ticket opening). Julie and Brunner have been the one's sticking through most of it. Though they're getting to my point also.. I'm not suprised.
Posted by jerett, 01-05-2007, 10:11 AM
I would take Julie and Brunner and partner up and start your own company. If I could afford you - I would invite you to help me out start my company. I for one would be there. (of course I have also hinted to a particular frog about this but no bite there either) HA!!!!
Posted by VPSHelp, 01-05-2007, 10:34 AM
I've had that particular idea. But it wouldn't be ethical to come in and try and steal someone's staff.
Posted by jerett, 01-05-2007, 12:06 PM
True. But if they get fed up and leave and you as well - then you might want to consider it. Just a thought. Thats my 2 sticks of gum - chew them good but don't swallow.
Posted by haggggler, 01-05-2007, 08:12 PM
OK Froggy, I'll "leap." Not to sound rude, but that was actually my second post and I was able to reach rick by phone by simply dialing the phone number on Var's web page. At first I called and got voice mail so I left a couple messages, but the third time I called I was able to get the operator or secretary. I briefly explained my problem to her and she transfered me to Rick. I was really upset by this point, but I learned the honey and vinegar saying early in life so I was very polite. None of the server problems were my fault so I would have been well within my rights to express my anger, but I chose not to based soley on the earlier posts from CEngine. To be honest I was at the time already searching for another provider. Now I'm just small potatoes joe with about 20 hosting clients and maybe another 15 accounts set up for me to play with my personal domains. Maybe thats why Rick was able to sort me out, I don't know. On a similar note, web sites that had forums don't work for me so everything isn't truely gravey. I'm not really sure what the problem is as this is all kinda new to me. I don't really have any advice to offer, but a good life rule would be to weigh your options, make an informed choice and stick to it. For my own reasons I chose to wait, at lease short term. I did set a date for when I thought I could no longer justify waiting, but I got lucky and got more or less sorted out. If my personal deadline passed, I had already narrowed the field and would have moved to another host. Think about it, complaining gets a person very little in life.
Posted by inpursuit25, 01-07-2007, 09:41 PM
I too am the same.. Only today I found out my sites had been down for at least 2 days.. i never got a email regarding migration and they never backed up my stuff I was also billed im trying to get that back through paypal they have not returned my emails Sad really
Posted by VPSHelp, 01-07-2007, 10:20 PM
Aside from the other comments.. Backups are your responsibility. You should be keeping your OWN backups in case something happens.
Posted by Ben_G, 01-07-2007, 10:52 PM
While I agree customers should always conduct their own backups to have copies of their data I think any host that doesn't keep backups is just asking for trouble. It's not a customer's fault if a hard drive fails and a simple "Sorry you have to start over" would not be acceptable in any form. Maybe Rick has backups that he can provide you? I find it hard to believe he wouldn't keep backups of the servers for emergencies. That's like playing Russian Roulette
Posted by tylersites, 01-07-2007, 11:02 PM
Thing is... Rick is not responding to anyone that I know of. I know he has not answered my email message (it's been just about a week since I sent my last email to him). Backups? How about just getting access to the WHM (which we do not have anymore) or any of our client domain cpanels (can't get in there either). We're locked out of everything. Frustrated.. yes indeed.
Posted by inpursuit25, 01-08-2007, 11:55 AM
Yes it is.. but webhosts reliable good ones always backup.. ones that dont and just use the excuse of its your responsibility will not get my money.. simple as that
Posted by Russ Foster, 01-08-2007, 12:09 PM
You will find mosts hosts, include those that do backup, have a bit in their TOS saying they are not responsible. Ultimately it is your responsibility regardless of what host you are with. Even if a host does backup those can be deleted or the host can just disappear so its worth having your own redundany
Posted by tylersites, 01-09-2007, 02:32 PM
Okay guys. I called the phone number at the varhosting.net website and left a message that included my name, username for my whm panel, my phone number and a short description of my issue. Rick himself called me back much to my surprise within a few hours or so. But that's beside the point. He called. Cool. So we talked. I told him I could not log into my whm panel. He also pointed out that my private nameserver ip address was wrong and we updated that as well. He updated my password for WHM and I am now able to log in and handle things with my accounts on there. Do all of my sites work that are on the server? No...but I am making headway in getting things corrected. The main thing I needed was access to make changes to accounts, etc. Here's the deal..... I was not angry with Rick but sympathized with him. As he explained with the migration, over 90% of the problems deals with passwords as the password files were corrupted in the migration. Rick was courteous and willing to help to the best of his ability. We resolved the specific issue that was pressing. He also stated if I needed further help to call again and he would get back to me. I did leave another message a couple of hours ago dealing with an account I deleted off of the server that I needed his backup to bring it back. Another issue I hope to resolve. In the end, he has a hugeee task of resolving so many client issues. I'm currently still using VARHosting but have moved some account to our other provider for stability sake at the moment. Hope this helps out some folks. I'm still frustrated at some of the other issues I am dealing with cause by the migration/outage. *shrugs
Posted by inpursuit25, 01-09-2007, 03:09 PM
Well he hasnt called me. My websites were down for almost 4 days..so i cancelled my paypal subscription.. i phoned him and emailed.. never heard back via phone or email.. and today my sites are back up?? Sorry too late I have switched host.. I will not deal with that. its terrible.. no im sorry your sites were down, no explanation why they were down, Well im getting in doing my backups then im out of there.. sorry guys i dont trust them.. to have that happen with no email saying they were going down.. is just bad hosting
Posted by Shahidi, 01-10-2007, 08:26 AM
Hi I am one of VAR customers,over 400 Domains placed on their servers.( worry about them one by one ) I think we have losed over 40 valubale and imortant customers. Windows server is not working and they couldn't or they don't want to solves issues. -Rick is not reposible and I don't know how can I continue with him. -Ticketing system doesn't works. -Websites on linux server doesn't reachable in some ISPs. -Rick replies very slow and some times he ignores thems I think . -Live Chat doesn't works and Julie has no access to servers. What Rick is doing ?if anyone know please let me know. Hadi
Posted by VPSHelp, 01-10-2007, 11:31 AM
True, but then again.. It is not to be assumed, if it is not advertised While irresponsible.. It's possible, and in all rights, if it's not advertised, it shouldn't be expected.
Posted by jerett, 01-10-2007, 11:38 AM
CEngine - I agree in some fashion that if it is not advertised - then it shouldn't be expected - but then there is an implied rule of thumb that if your a professional host provider, than backups should be a natural occurrence at your company not just for your clients well being but for yours as well. It is what I call job security. Loose that hard drive and you loose all the customers. Not the smartest tactic. Just my two tomatoes - slice them, dice them, and make some salsa with them if you want. And I am starting to wonder - is there really a Rick? I have never seen an owner buy out or take over a company and just vanish for weeks. I don't know the guy so I won't attach his character but his actions clearly show that hosting is not where he needs to be.
Posted by VPSHelp, 01-10-2007, 11:49 AM
Yes, I can understand that. As I said, it's irresponsible, but in a since, it's legit if not advertised..
Posted by tylersites, 01-10-2007, 04:59 PM
Well.. I'm getting the lovely " Great Success ! Apache is working on your cPanel® and WHM™ Server' message for the sites I have left with Varhosting.. oye! For my second msg to Rick to call, I have not heard back in over 24 hours. *sighs
Posted by mad687, 01-10-2007, 09:25 PM
CEngine, If I register a new account and transfer over my backups myself will the new account work? I'm not sure if this is centralized to old accounts or not...
Posted by tylersites, 01-10-2007, 11:07 PM
Well.. I did talk to Rick day before yesterday. However, he has not returned my followup call regarding more assistance and now all of our sites are down on the server... no data..nothing coming up at all. No WHM, no Cpanel..nothing.. as if the data was erased. *sighs again.
Posted by VPSHelp, 01-11-2007, 12:17 AM
I can't tell you. Neither of the support staff, nor I, have had access to the server.. Rick will not give us the up to date passwords. I'm sorry
Posted by rod19425, 01-11-2007, 10:01 AM
OK, I called Rick, got his admin (they are on west coast). Also sent Rick an email. Got a response. He moved all of my sites and got them back up and running, but email is down. Anyone have any ideas why I can see all the sites, see the mail servers but the logins always fail.... Any suggestions??? Haven't heard back from Rick regarding this. If he replies, I will let you know.
Posted by tylersites, 01-11-2007, 10:57 AM
There is a password issue. The one time I talked to Rick he fixed this for me, at least to get into WHM, from there I had to manually reset all passwords for the domains on the server. However, as of yesterday everything is down and I can't get into WHM at all.. Says there is is nothing in that directory.. Lovely. ugh.
Posted by rod19425, 01-11-2007, 11:13 AM
Well, he reset everything for me so I can access the sites via my WHM and I can get to the client's cPanel through that. But, they can not check email either through Outlook or through webmail. ugh...
Posted by tylersites, 01-11-2007, 03:02 PM
At least you can access... everything is gone on our end..nothing shows up.
Posted by haggggler, 01-11-2007, 03:06 PM
I thought I should post an update since my last post here was stating Rick had sorted out my problems. A couple days later my accounts were "broken" again. I still feel like Rick and his crew are trying to work through this, but I can't deny that the ball keeps getting dropped. Maybe Roj had the accounts in such a state that normal migration just can't be completed 100% for all accounts. All I can say is Rick seems to be genuine, but that task at hand just doesn't have a straight forward answer. On that note, I wait as long as I could then switched hosts. The biggest problem at that point was I could no longer access my accounts at VAR's new IPs, so I started digging around. I finally got lucky and found someone has replaced/turned on? the sites at the old IP I leased from VAR. They didn't work 2 days ago but they are there now, for how long I can't say. On that note I thought I might be able to help some others so I tried the old ip for Node 106. Again, 2 days ago that didn't work but now it does. Keep in mind my sites are pretty much static pages, nothing fancy, no scripts etc. Once I had access to WHM again I went though my short list and chose Host Nine based on many good reviews here on WHT. I created an account with them and sent a ticket requesting them to move my sites from VAR. All they needed was the IP I used to access the account and obviously user and pass. It took less than 4 hours and everything is working again. They even sent me email updates after each part of the move. I was very impressed. Anyway, here's the shared IP for old node 106 and possibly others. If anyone knows of other IPs used for other nodes at VAR please post them so others my try to fix there problems. http://70.84.195.34/whm http://70.84.195.34/cpanel http://70.84.195.34/~yourusername << removed >> UPDATE: It took me so long to type all that out that it appears the IPs no longer work. Maybe they'll come back like they did before, or maybe other node's IPs will still work. Sorry guys. Last edited by writespeak; 01-11-2007 at 04:05 PM.
Posted by bluskyguy, 01-29-2007, 02:55 AM
Hi Haggggler, Sorry for the late reply, been absent from WHT for a while now (been slammed with VAR issues as you may already know). Based on the IPs you posted those are the old outdated nodes. Go ahead and change your nameservers over to the following: ns900.jump-server.net / 72.18.146.27 ns901.jump-server.net / 72.18.146.28 If you have any issues after the name resolution takes place please PM me here on WHT. Thanks! -Rick
Posted by CramDeRux, 02-01-2007, 11:28 PM
Rick, I was using ns5.jump-server.net and ns6.jump-server.net. My sites don't resolve now. If I use ns901.jump-server.net and ns900.jump-server.net, will that fix my problem? TIA Mike
Posted by Shahidi, 02-03-2007, 10:03 AM
Hi I am Hadi one of VAR clients, Seems you have some relationship with Rick. I have over 300 account in a reseller account on node103 and it's unreachable for 5 days. If possible and if you can , Kindly I ask you please solve my issues and let me access to my account in WHM on node103. username : irweb Node : node103 Please help me if you can ! Thanks ! Hadi Last edited by Shahidi; 02-03-2007 at 10:10 AM.