oxyte.com or varhosting.com?

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Posted by bigmac99, 09-21-2005, 11:22 PM
anybody here ever use these hosts? how satisified are you with them? -Charles
Posted by WireNine, 09-22-2005, 02:23 AM
Aren't you a web host yourself?
Posted by GIGANET, 09-22-2005, 02:53 AM
What's wrong with that? They probably want to switch reseller packages from their existing provider.
Posted by kryppe, 09-22-2005, 03:12 AM
I used varhosting for around 6 months. I found that the support where quite good, but they did have major issues with poor server preformance and stability. I would stay clear of them if your clients are critical. Search the forums for varhosting and find out for yourself.
Posted by swflnetworks, 09-22-2005, 08:00 AM
If you like the "everything is your fault, nothing is our fault", go with VARHosting. Even though Roj is a good guy, service doesn't improve. Over-loaded servers Over-loaded VPS's You name it, it's probably there. You're more than welcome to search the forums.
Posted by niyogi, 09-22-2005, 04:14 PM
ScreamingEaglePC: I appreciate the personal comment. If I've ever pointed fingers at you, please let me know though I can't recall this (and I'd like to think I have a pretty sharp memory). True we have pointed fingers at resource-hogs and have learned from the experiences of hosting them (especially for resellers that earn professional income from their reseller accounts). I'm confused about the Over-loaded VPS comment - can you please elaborate how a VPS can be overloaded other than by the VPS owner overloading it? I do get defensive (as most humans do) but I also am equally open to learning from our experiences and mistakes made in the past - so if you're accusing me of being human, you got me! :-) Roj
Posted by swflnetworks, 09-22-2005, 06:09 PM
I won't go into complete detail on the first portion out of respect.. Though. You can easily overload a VPS server. Putting too many VPS's on one server, having quite a few resource intense VPS's on the same server (which is likely to have happened, but not likely due to all the circumstances that followed the problem..) It's a wide-wide-world.. Though I can definantly be particular it wasn't me as I'd only had 2 pages on the VPS, and both of them were less than 1k in size and consisted of "coming soon" text. Even though I don't think you meant to directly call me a resource hog, but the way you worded everything was certainly leaning that way, and I took alot of insult to that. I'm not a person to have a personal vendetta against anyone, though if someone asks for my experience, I'm more than happy to share it. Now, as far as VARHosting goes. There is quite a bit left to be desired as far as support and server management go. There's alot I could go into detail on, but I'll spare the head-whacking for everyone's sake as it's really not a matter to be discussed privately. Though, I'd like to think that someday if VARHosting (as a company) changes the way they do things and the way they handle their clients. I may one day return.. But to be accused of overloading my VPS, and then trying to sell me a dedicated server in the same paragraph isn't the practice of a company I'd like to be apart of. Especially for having next to nothing on my VPS and having to deal with 6 second page loads on a connection more than capable of getting WHM to come up. Like I said though, if one day VARHosting looks at itself from their customer's standpoint and re-evaluates their level of service to their customers, and the way they manage the aspects of their business, I may return. When I find a good host, I stick with it, I've purchased 3 dedicated servers since having a VPS with VARHosting, and I've still kept the reseller account that I bought with ResellerZoom back in April. I'd like to think one day I can do the same thing with VARHosting, though we'll see. When things go right, especially for this kinda money, I'm a very good customer.. Though, just like anyone, if something goes wrong I'm gonna have a head on my stick or the whole town is getting Nuked
Posted by countrytyme, 09-22-2005, 09:30 PM
I have been with varhosting since mid-January. Had a few problems, but uptime in general on the server I'm on has been good (99.6+). It had its problems up and down, but since some have moved to vps, been removed... things are much better. Support has always been good to me, quick and to the point, and if pressed, they will offer a more detailed explanation. But it comes down to what I have said before, 'The way you yell into the forest is the way it comes back". I believe the Roj and his team have learnt a lot over the past few months due to the variety of problems on various servers, some customer created, some var created.
Posted by janims, 09-24-2005, 07:02 PM
Oxyte doesn't allow overselling.
Posted by cyberturk, 09-28-2005, 12:11 PM
i have been with oxyte.com they do not allow overselling they have cpanel + rvskin + clientexec + fantastiko uptime and support is perfect last month one of the servers has problems and they change the machine move all resellers and now it is ok again. only the one bad thing they suspend 2 of my clients they say that they are using a lot of cpu usage . one of the client ok he was using but the other one is only have 35 members but they dont unsuspend him. But some times this is good because they are protecting the stability of server.Uptime is important they have uptime guarentee support team is very kind they gave me a free cpanel skin and 1 extra ip. and they set up turkish language files for me (bcs rvskin no turkish support but it has other 22 lang.s) client exec is very funny. and costs are very good i have been on dailyhosting before it was sold. most of the time server was down and if i didint send e-mail them they didint check it but in oxyte they are checkinig server 7/24 Last edited by cyberturk; 09-28-2005 at 12:14 PM.
Posted by iSlayer, 09-29-2005, 12:37 AM
I had a reseller account with oxyte and im less then satisfied with the quality of their hosting. As another user said they had server problems but i found them to be slow fixing them and when they did the killed all of my databases. They suspended one of my accounts and sent me a log which clearly showed it was one of the stats programs that was using excess cpu not the site. The load on the server im on go's above 10 very often which is unacceptable and the number of times the mail server has gone is ridiculous They certainly didnt meet the 99.9% uptime while is was using there servers. I wouldnt recommend them at all
Posted by premium20, 09-29-2005, 05:53 AM
Did they have an uptime guarantee? And did you use any third-party stats to confirm the downtime or eventual uptime?
Posted by cyberturk, 09-29-2005, 07:27 AM
They have a uptime guarantee. this is http://www.siteuptime.com/statistics...1&UserId=28895 my report i am with them after june and there are 2 downtime before oxyte. and yes when they fixing it they move all sites to another server and send an e-mail to clients to report the mysql problems. they kill my sql too but then they fix all of them may be you could contact support team to fix them.
Posted by AF, 10-10-2005, 06:57 AM
Hello iSlayer, Could you PM me some more info about this? I would be willing to check what went wrong with you. I assume you received a refund? Over 10? That is unlikely. It can happen but, unlikely. Do you have a name of the person who handled your case? Have you ever tried to contact the Support Manager (Robert Gale)? Thanks in advance.
Posted by cyberturk, 10-10-2005, 09:12 AM
you are lucky because they suspended 3 of my accounts i changed my mind. Do not use oxyte.com reseller packages if your client sites using mysql databases they said to me taht they are using more cpu. And said me that they are free forum scripts if i want tu unsuspend i must yopu vbulletin but; Let's have a look at suspended acconuts: oxxxxxxxx.net has 3000 members SMF Forum cxxx*********** has 1000 members Mambo exxxx*********** has 600 members (they said they will suspend) SMF gxxxxxx.biz has 35 members it is very very high traffic forum and they were using vbulletin yes it is not free software but they suspended i said them that the client will change the script in gxxxxx.biz but they didit open their account. They said me only : Why do you think big forums use vBulletin on Dedicated servers? Some forums even need multiple servers hosting them to load the MySQL queries But how can i say a client who have 35 members "GO to a dedicated server we can not host you" They said: Not at all. A site using that amont of CPU is impossible to host. And now all of them are in their new hosts and ther are very appy They are on: servage.net site5.com premiumreseller.com Now i am using this account only for HTMLs. Up-time is not good enough this is the report from siteuptime.com: on september and october i am on oyte, before on dailyhosting http://www.siteuptime.com/statistics...&&UserId=28895
Posted by AF, 10-10-2005, 09:45 AM
Hello cyberturk, Your case is known at Oxyte.com. 2 or 3 sites filling apache's error log like a flash gordon, and 2 certain sites spending 1-3% recurring CPU depending on the times of the day. Crashed apache at least 3 times. I tell you the same thing Zed has told you. You will have problems no matter where you host. The sites you were hosting are fan clubs of known artists and all of them have outrageous spikes. We protect our customers, all of them. And if to protect 100 we have to suspend 1 of them, that is the route we take. You are not more then other customers. If you thought you were, I am sorry. Probably we should add that to the FAQ. Now, there are always 2 sides of the story. How many times we emailed you warning about this? No action was taken. You were not expecting us to let you do this forever, right? I hope not. The truth is, you are looking for a dedicated server for the price of a reseller account. Let's do the math, and count all the CPU you were spending. I am sure that is what you look for. Plus, Oxyte.com does not even fill the servers with half of the accounts that most hosts do out there. You will see I am right, in a few months. Now, please do not say we did this all of a sudden. You were warned at least 3 times, but no action. We simply add to cut it off. No point on risking the businesses of 400 customers because of one. I am sorry, cyberturk, that is not how we work. As said, we will talk in a few months. We can also wonder why you left the previous hosts. But not the time to discuss this. We did what we had to do, and you did the same. Plus, with all the comments you made about oxyte.com in the past clearly show one thing, you were satisfied with the service. The problem arised when we had to suspend your most important customer, and that seemed to get your anger on. Have a great day. Last edited by AF; 10-10-2005 at 09:48 AM.
Posted by cyberturk, 10-10-2005, 10:12 AM
Now, please do not say we did this all of a sudden. You were warned at least 3 times, but no action. We simply add to cut it off. " This is not true , you dont warn me . Some day i wake up and learn that my sites are suspended Pls you said only g......biz that you suspend, it is not a warn only you said you suspended you sisnt do that on others i opened support ticket Please dont say to me that you warn me plesae... If so pls write the ticket numbers or mails (there is no mail for o.....net, c........com) and i said before, can you imagine that o forum site can be hosted in lisbon.? My site o......com is on servage net shared account about 1 year and it didnt have any problems to their server. Now it is on them and there is not any problem. You can check the site all the time "Now, there are always 2 sides of the story. How many times we emailed you warning about this? No action was taken. You were not expecting us to let you do this forever, right? I hope not. " Plaesa show me the mails! If you can Not show it is very bad for our releation. Because no mail sent. I left previos host (dailyhosting.net) because of the firm was sold to another men and they change tha datacenter. I havent got any problem with them about this sites. And n the past clearly you didnt suspend them. When you suspend them i do not satisfied now Only thing i want pls give me a sub-accont of a reseller on lisbon: who have a forum. I only said to new future customers, if yur sub clients have forum sites like me, SMF, phpbb mambo (simple board) their acounts will suspended in oxyte , isnt it true AF?
Posted by AF, 10-10-2005, 11:59 AM
Hello again cyberturk, Even if Lisbon was the problem, which was not: a server move was possible. I can for sure continue this conversation but this if getting a little bit off topic. Please email us and we will do our best to explain everything you did not understand. I think your comments are very very unfair. Considering that you recommended us inumerous times in the past at WHT... but well each one can judge us the way they want. We will continue to push hard to serve our customers in the best way and to maintain the service they are used to; that is a professional service. It would be unprofessional from our part to let things like they were with your account. In your specific case, you do not have 1 reason to complaint about oxyte.com. You may submit a trouble ticket so we can terminate your account and send you a refund; and the story ends. No point of continue this conversation that will loop, loop and loop. Thanks.
Posted by iSlayer, 10-10-2005, 09:41 PM
I didnt bother trying to get a refund.Id had enough and have moved to a new host. And yes it was over 10.i had a php script installed to monitor it and it was quite common for it to be above 10 or stay at above 5 for long periods I was on 'Lisbon' aswell
Posted by AF, 10-12-2005, 02:04 AM
Hello iSlayer, Thanks for the info. That's weird though: httpd (1.3.33 (Unix)) up imap up mysql (4.1.13-standard) up named (9.2.1) up pop up postgresql up spamd up Server Load 0.12 (2 cpus) Lisbon has been running quite smoothly now. Though, it had some problems a month ago or so, when the hardware was replaced. "Lisbon" is not even being filled anymore. I cannot constact any problems on it now. We had a few accounts that were causing some load issues (cyberturk is an example, as explained), but all that has been resolved quite soon after noticed. And it was not reaching that mark (10). I am sorry for what happened though, and we will gladly send you a refund if you haven't received it. I have to admit that this is kind of a strange situation though. Best of luck.
Posted by SQplus, 10-12-2005, 10:58 AM
i myself have been with oxyte for 3 months now and find them to be a very good host. Like others on here i have the reseller accoount and also have trouble when lisbon went heads up. But all in all i felt the company delt with the server replacement very well and i myself was kept well informed, also i was sent an email with a pre written email for me to send my to customers to inform them of the down time. oxyte get 2 thumbs up from myself. SQ
Posted by iSlayer, 10-12-2005, 10:48 PM
Aaron, Can you send me an email with the details i need to get a refund.I also have a few questions.... I was going to send you a pm but it seems i cant. Send it to site@islayer.net Thanks
Posted by cyberturk, 10-15-2005, 05:30 PM
This isssu is changing. Oxyte.Com is uncomroftable with my comments and they threat me that they will bereave my domain if this comments will continue. So i can't write the whole story, i will open a new topic for my stolen domain name to domain topic with screen shots and support ticket's writings. i can only said the customers who are with oxyte.com, if your domain is in oxyte.com, and if you want to write a negative comment about them, please firstly transfer your domain to a new registar. they are the reseller of ENOM, so you can try Directi or godaddy. They only want good comments but not with the quality of service, with threat i hope they won't make pishing with my domain. i will spoeak my lawyer about this issue.
Posted by AF, 10-15-2005, 06:37 PM
Hi there, Could you please email this to our email and ask for Aaron (me)? I tried also to PM you but it seems that you do not have enough posts here in order to receive a PM. Thanks in advance
Posted by janims, 11-12-2005, 12:20 AM
Ok, here are my two cents - I've been with Oxyte for 2 months - they're not bad - but there's is one thing I want to point out - their customer support often takes too long (sometimes more than 24 hours, or sometimes you have to remind them) to respond their support tickets. If you need a help right away - you just cannot rely on them. There is no "live" customer support on their site, no forum, no phone number.. I hope it will get better after some time - I will keep reporting my experience with them here..
Posted by KPRS, 11-12-2005, 04:42 AM
Am i the only one here. I have been using Varhostings VPS solutions for the last few months now and we are finding them to be very good. Support couldnt be better answers within the hour solution usually about 2-3 hrs max. Server loads fine uptime fine. even roj is hands on which is great.
Posted by cscertified, 03-12-2006, 10:31 PM
I have used Oxyte and I love the service and the support! I would suggest them highly!
Posted by magic-eyes, 10-16-2007, 01:21 PM
My 2 cents here - I'm not sure about Oxyte, as of these days (October 2007) their support went downhill. My Cpanels are crashed, they don't seem to worry much as my support tickets and emails remain unanswered. I'm totally dissapointed with their service.
Posted by viratshah, 10-17-2007, 10:08 AM
Well, never had experience with oxyte but VAR is pretty good. support is decent..though they take some time to answer...the staff is professional in dealing with clients.
Posted by ramavps, 10-20-2007, 05:58 PM
Roj ? Roj left varhosting from time ago no one go to varhosting it is not a company please go away and read what was the story of varhosting from 14 month ago it is a dead company
Posted by OCAaron, 11-06-2007, 02:48 AM
Please provide me the ticket numbers via PM that have been missed or not resolved so we can look into this. I ran a search on the helpdesk and didn't see any of them unresolved. It's disappointing to see that a customer will post such comments without even contacting the company about it. Our support didn't went downhill. To be honest I do not know what you are referring to, the helpdesk queue is currently "2" and I don't see any unresolved issues from your username. Please contact us so we can get this resolved. Thank you.