HostNine.com Review

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Posted by johnturek, 01-06-2008, 12:19 AM
HostNine.com is an AMAZING webhost Reseller. I started with the company about a week ago, and they have held my hand the entire way. Giving me A+ support, around the clock! Every little promblem I have run into HostNine support was there all the way. Also they provide free billing software to automate my business. I Highly recommend HostNine! John Turek TurekNET Hosting
Posted by MikeWalczak, 01-06-2008, 12:22 AM
Thats great..whats your domain with them?
Posted by johnturek, 01-06-2008, 06:54 PM
TurekNET is my domain. TurekNET.com
Posted by rv_irl, 01-06-2008, 06:57 PM
Great that you are enjoying your time with them.. I would be interested in a review in 6 months time at a length I would consider a review.. Plus, 1 week is not much to call it a review.. Good to hear nevertheless..
Posted by JohnJ, 01-06-2008, 07:24 PM
Thank you for your kind words, Johnturek. We try to give our clients the best support possible!
Posted by Brian-de-vie, 01-06-2008, 09:13 PM
um, hate to say this, but your sites not working: look - www.TurekNET.com
Posted by eclouds, 01-06-2008, 09:23 PM
Yes it is.
Posted by PremiumHost, 01-06-2008, 09:55 PM
It's showing directory listing. I think the account was created from 2nd January 2008 It's good to see you're happy but quite a short time to write a review
Posted by gregster22, 01-07-2008, 01:17 AM
He's just on Cloud9 and hoping he will stay that way...... maybe that should be eCloud9 Regards
Posted by cycomhk, 01-07-2008, 12:26 PM
Happy customer myself
Posted by Brian-de-vie, 01-07-2008, 05:07 PM
OK I should have said the 'Web Site' is not functional at this moment in time, it just shows 'index of'.
Posted by inpursuit25, 01-09-2008, 09:57 PM
The company hostnine are no good at all.. Most of the time their sites are down, or they make changes and dont tell customers If you have a site about your cat and you dont check it.. then sure you might like them but if your running a business avoid them..
Posted by Ben_G, 01-09-2008, 10:57 PM
I reply to this one rather than the other three. Please provide me with a domain or ticket number pertaining to your account with us. Any changes made to servers are noted on forums.hostnine.com weeks in advance as stated on our website and in our welcome emails customers receive upon sign up.
Posted by inpursuit25, 01-11-2008, 01:12 AM
That doesnt account for your shabby service, downtimes and slow loading
Posted by mvirtue, 01-11-2008, 04:04 AM
I joined HostNine about 2 months ago, because I was disgruntled with my previous reseller hosting provider (Myacen/SolidInternet/Telewest). I have been delighted with HostNine's support and service the whole time I've been with them. They answer all tickets very promptly (usually within minutes), they even answer the phone, they're excellent value for money, and they offer excellent features, such as a license for WHMCS billing system, the ability to select which location you want each of your sites, etc etc. The best thing of all: I gave them a spreadsheet with the details of the 93 sites from my last hosting provider (domain names, cPanel usernames, passwords, etc), and they transferred the LOT - FOR FREE! It took a few days to get it going, but it all went without a hitch: Files, mailboxes, forwarders, mailing lists, parked domains, databases - everything! That saved me many days of work, and they didn't even charge me for it. Thanks to Travis, Joshua, Dan and the team at HostNine. I'm a very happy customer! Mark.
Posted by mclanea, 01-13-2008, 11:09 PM
I too am a Hostnine customer. I don't really understand why people are hating Hostnine so much. Really, if you want a crap experience there is a host that starts with a Go and ends with Daddy.com that'll make your head spin.
Posted by Mike_Journalist, 01-15-2008, 11:35 AM
I agree. Looks like another one on hostnine's payroll. We don't hate them, it's the service, reliability and support of hostnine's that are bad. Just give it sometime, you'll find out the hard way that hostnine should be avoided at all prices or it will cost you. A good company's service and support are tested when the sh*t hits the fan not when the water is smooth. And Host nine failed miserably and caused me the greatest emotional and financial damage I had experienced in years.
Posted by mclanea, 01-15-2008, 11:53 AM
I'm not a new person with Hostnine. I have run my hosting business with them for almost 1 year. I don't know what to tell you about your bad experience. It hasn't been mine. And I'm not on their payroll. Adam
Posted by Bold Outlook, 01-15-2008, 01:04 PM
1 week is a very short amount of time to give any type of review: either positive or negative. Yes there maybe people who have good experiences, but since some are using WHMCS, I can tell you haven't been there that long. Hostnine says they will keep you informed via ResellerCentral, but when you notice a node is down, there is no information and when you tell them about it, they don't care, all I ever got was well it's back up now. Changes accounts from 1 server to another, often fails. There backup system is useless, as they claim they are trying to find the last backup but never do. When you try to get a dedicated IP address for particular places like Singapore, UK and particular US places, they don't allow it, they force you to choose between few US places. Support is horrible. Their attitudes and don't care attitudes is what most people go on about. They forget they are there because of the clients. Treating customers with respect is something the lost with all the hype.
Posted by Ben_G, 01-15-2008, 01:06 PM
That's why you will not give us a ticket number where you had this "horrible" service right? Honestly enough is enough.
Posted by Mike_Journalist, 01-16-2008, 07:36 AM
I couldn't have said it better.
Posted by whjames, 01-16-2008, 09:40 PM
I think "everybody" and I say everybody meaning the people that can't back down, need to chill out! I have been with HostNine for well over 6 months now, and I have had a few issues, in perticular with one support staff, but I have noticed that things are really starting to improve with HostNine, I had a problem which I do admit was my fault, but I was lucky enough to have Ben the Operations Manager, which sorted it all out in no time! I think HostNine have had growing pains with their fast success, but I look to still stay with HostNine and support them as they support me! As I read through the posts made by multiple people, it is like these forums are being used to "bully" hostnine... I understand WHT is for poeple to discuss Web Hosting, but not made to make nasty comments about personal matters regarding members of HostNine. Lets all just step back and take a look? It's always clearer when you can see a bigger picture, right?
Posted by stjoenetworks, 01-16-2008, 10:59 PM
Unless you have proof of this I would suggest keeping your accusations to yourself. Then on the other hand if you DO have proof you should report the post to a moderator. These type of accusations do nothing but stir up trouble.
Posted by Brian-de-vie, 01-17-2008, 11:47 AM
I would rather see facts than accusations. I have had some but very little dealings with Host9 I do not feel I can comment accurately on there technical skills / technical services, but what I can say is: For me I found there customer service/dealing with me to be 'much better than many'. I do not consider myself an easy customer, I have accounts with a couple of hosts, and my 'bench mark' is Blue Who, one of the best 'reseller' hosts around in terms of service (technical & customer). So please can we have less accusations & more facts, otherwise we are doing not just Host9, but also WHT a diservice. BTW, I'm on nobody's PayRoll, but open to offers - - .
Posted by Bold Outlook, 01-17-2008, 11:51 AM
How do you know they are accusations and not facts? Nobody can know this besides the parties involved and both reveal it. Secondly mine is based on facts.
Posted by JohnJ, 01-17-2008, 12:22 PM
Perhaps it is because until something is proven it is either an opinion or an accusation. Last edited by JohnJ; 01-17-2008 at 12:29 PM.
Posted by Brian-de-vie, 01-17-2008, 12:59 PM
Well I expressly did not 'select' you or any specific poster to comment on, but in response to your reply. Most of your post is 'stated as fact' ie you refer to 'I' which is fine, your making statements of your experience, which is what I/we want. However when you say things like: "When you try to get a dedicated IP address for particular places like Singapore, UK and particular US places, they don't allow it, they force you to choose between few US places." You are using 'you' in the plaural sense, so you are speaking for 'all host9 clients', which you obviously cannot do, so us poor readers can only conclude it is 'your opinion' of what happens to all host9 clients. I'm not picking on you, I'm simply asking that people express statements of there experiences, rather than simply say things like: 'another one on host9's payroll' which realy does not help anybody.
Posted by Bold Outlook, 01-17-2008, 01:04 PM
Actually, you got it wrong. It is not my opinion, it is fact. Asked them for a dedicated IP address they only allow 2 locations. So, logically all other clients would have the same problem.
Posted by Ben_G, 01-17-2008, 02:59 PM
Do you have any ticket numbers related to your IP requests? I know we had trouble getting IP's in Singapore but as far as I know we haven't had any issues in any of the US or UK locations.
Posted by Bold Outlook, 01-17-2008, 03:06 PM
I can't find the ticket number, but I was told only 2 US locations, I believe Iowa and another. I'm still looking.
Posted by Ben_G, 01-17-2008, 03:09 PM
Please do or you can PM me your main domain name. Whoever told you that is in serious trouble as that is completely inaccurate. We fulfill IP requests constantly for the 10 locations we offer. The only one we have ever had a problem with was Singapore as stated before.
Posted by Brian-de-vie, 01-17-2008, 04:21 PM
I'm very sorry but, I am unable to mind read, I apologise, like most readers I can only read what is writen, not what you thought you wrote. I'm very glad to see that, host9 & you appear to be getting some clarification of the problems you experienced, this should enable them to be resolved eventualy, or if it is too late for that, at least host9 will know where they need to 'try harder' in the future, and you will know that host9 does not suit you.