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LaneHost.com: 6 Month Review

Posted by geekie246, 08-27-2007, 05:11 PM
I had originally written a positive review of this host back a while ago. This review can be found here: http://www.webhostingtalk.com/showthread.php?t=610313 Well, it's now been 6 months and I have to be honest that things are not as great as what they were 4 months ago. During my initial review I had written that server load was quite high at times, and that I was very much afraid that the level of service would drop as the popularity of LaneHost grew. Server load has been rectified and I have to admit that performance on the servers are very acceptable. I find the host very fast, and very reliable. I monitor HTTP on the server and have yet to receive any downtime notifications. In June 2007, I ran into some major issues with LaneHost. For some reason, all my scripts (mostly custom PHP stuff or things that my company has modified from the opensource community) began experiencing issues. particular scripts have upload functionality built into them to allow their clients to upload news articles, resumes etc. The files would upload successfully, but the server would modify the file permissions so that they would not display or would not be accessible by the clients that I hosted. LaneHost could provide no explanation as to what had changed, or why things were not functioning. Their support personnel were unable to solve the problem. I had to put my own programming staff to work and have them write routines into the software to manually change the permissions on the files but this was (and is only) a workaround. LaneHost claims that nothing had changed on the server, but from what I can tell, there was an upgrade to WHM/CPANEL around the same time. I also think that several other things were upgraded around that time as well. I can't be sure, because LaneHost never notifies its customers of any upgrades to such things. This in itself is something that I have complained about. It would be nice to have prior knowledge of upgrades just so that as a reseller, I could monitor how the upgrades are going to affect custom scripts and my customers! I still don't know if LaneHost ever figured out what was originally wrong because most of my installs for scripts are standard for what my company offers. The workarounds are now hard coded in place and should avoid any further problems with this host, or any other host that I use. It still cost me lots of money in my own support & overtime wages for my staff. Things went well for another month until the first week in August 2007 (August 11, 2007 is the date on the support ticket) when a customer contacted me to tell me that his site was not working. Again, there were issues with PHP related scripts (Joomla this time ... nothing modified), and I quickly noticed that other things were not functioning across domains (webmail, WHMCS, phpBB etc). I placed a ticket and SOME of the issues were addressed. Then all hell broke loose when customers began complaining of not being able to send or receive mail. I then noticed that I had lost access to WHMCS and access to all my support tickets, all the information on my clients, other than what I kept in my local accounting system. Anything related to my hosting clients was now inaccessible, I couldn't receive mails, and my phone never stopped ringing! This went on for almost 3 days, LaneHost support never provided any answers, Derrick the owner was unavailable, no answer on their phone systems, NOTHING! It wasn't until one of their online support people told me during chat that they could not get into their own WHMCS system. After 4 days of this, I finally discovered that somehow, LaneHost was blocked at their provider because of an issue with SPAM and their IP addresses had to be changed. Problem solved right? Nope. I still have no reliable email, and all my customers are complaining as well. The messages being received by my clients and myself when we send to particular domains are: retry timeout exceeded and retry time not reached for any host after a long failure period I have indicated that I can send to gmail, hotmail, yahoo etc, but guess where LaneHost support continues to send test mail ... you got it, gmail, hotmail & yahoo mail. They've even sent me messages to my own account which sits on their servers and to their surprise, it arrives without errors!!!! I'm told that the domains these people are using or having mail forwarded to does not resolve. Strangely enough, if they don't exist, why am I hosting them? Plus, I have dealt with these people long enough to know that the email addresses that I'm forwarding to does exist .... I can receive mail to my own gmail account, hotmail account, yahoo account etc from these other "non existent" email addresses and we can correspond there no problems. I just can't use my corporate account to do it. LaneHost support continues to tell me that nothing is wrong and that mail can be delivered to GMAIL ... DUH! I keep telling them that and yet they don't seem to get the point. Where's the owner of LaneHost been in all of this ... surprisingly silent. LaneHost support which was what I had initially raved about in my intial review, appears to have no ability to solve anything that is beyond the normal scope of what level one technical support does. I have not found one person in the company that has the technical ability to tell me what the issue is and to step up to the plate to solve the problems. It seems well beyond their expertise! He's offered 1 month in compensation for my troubles, but as I have indicated to him, it's not about being compensated, it's about being operational. He also volunteered to move me to another server when I had my first issues with the permissions, but nothing since. In chatting with Derrick before switching to LaneHost, I liked what he was saying, and his take on offering a quality product, at an affordable price backed by service and support was a philosophy that I have built my company on. However, in the last 3 months, LaneHost has not offered any level of service and support beyond LIP SERVICE stating "we will fix the problem" or "we are working on it". As I indicated in my initial review, I hoped that I would not be in a situation where I moved to a company only to find that I've been promised the moon and delivered the sewer. I've been in touch with the BBB in Houston, Texas as well as the a few government agencies there in hopes of putting some pressures on LaneHost to step forward and solve this. I'm also bringing it into the public right now as I feel that being over 2 weeks without a resolution to a series of problems and no obvious end in sight, I need to make others in the community aware of what is happening behind the scenes. I think I have been very patient (frustrated and even gotten angry at times with the inaction of LaneHost) but still, very patient. I will give Derrick & LaneHost the opportunity to step up to the plate, and to resolve this issue before proceeding further or switching to a new host, but my confidence is very low that this company has the ability to do so. I am now currently researching new hosts and have meetings tonight with all my affected clients & my business partners to plan a course of action. I am not saying do not host with LaneHost, but unless you are very technical, and can tolerate having issues linger around for weeks without any solution, the uptime & server performance is above average. This company's downfall is it's support that it offers and its inability to solve issues in a timely fashion. If they can correct this in the near future, this company will have great potential. Derrick & LaneHost, I am putting the ball back in your court. Last edited by geekie246; 08-27-2007 at 05:16 PM.

Posted by rv_irl, 08-27-2007, 07:12 PM
Sorry to hear about your problems. To be honest I would not bother with taking it further and contacting government agencies etc. but would just go ahead and switch to another host.. It has to be said that no host is perfect and issues do arise from time to time. It's how the issue is handled which really matters. Good luck with your issues and hopefully you will have it all sorted out soon.

Posted by PremiumHost, 08-27-2007, 07:50 PM
If you upload files with php on Cpanel servers, the default permission is 600 The upload script must set permission to 644. There is no big issue with cpanel upgrade. It's a stable release, just a different skin. I see many people are surprised and happy with the new skin. Email issue seems to be serious though.

Posted by geekie246, 08-27-2007, 08:02 PM
Script worked perfect for almost 4 months without any modifications, problems only popped in after the upgrade. If this is a known issue, shouldn't the support people have known this and have directed me towards the solution? My support people were able to find out what was causing it and modified things accordingly to manually handle the change in permissions. If I had been directed to this solution early on in the process it would have saved me and my company days of grief. The lack of communication from LaneHost is also frustrating.

Posted by geekie246, 08-28-2007, 10:49 PM
I have to clarify something in my posting. Derrick & LaneHost did offer to move me to another server, I had elected to not switch because of having just switched them several months before. I have to take responsibility for this. As well, Derrick has been in touch with me and has expressed his concerns. He had suffered a loss in his family and was out of town at a funeral. My deepest sympathies goes out to him and his family. He has personally stepped up and has followed up on all the support calls. He has created a new reseller account for me on another server, one that was not affected by the spammer issue, and I will be moving several clients to it and test functionality. Derrick & his staff have stepped up to the plate and have made it a priority to ensure that this is resolved on a timely basis. This has been the type of service that I had grown accustomed to and have to admit that I did find Derrick's silence unusual. While I don't like what has occurred, I will admit that this post may very well be part of my anger & frustrations after hours of working on problems for my clients and not seeing any resolution in site. I would like to thank Derrick for stepping forward, and for dealing with this during his time of loss.

Posted by iHubNet-Matt, 08-30-2007, 08:44 AM
Glad to hear that. Good luck

Posted by catalonia, 12-23-2007, 04:10 PM
geekie246, when I read your history with lanehost it seems I was reading my own history. 5 months ago I join to Lanehost because a client need an account with a big space and bandwidth (and my client cannot afford the range costs of my current provider, where I'm really very happy). First two months with Lanehost was fine, any noticeable problem. But after this period of time the problems began. The first big issue was an account suspension for a problem with their billing system (I payed all the bills but the system becomes mad and suspend automatically a lot of accounts). My account was some hours down, but after talk with Derrick, he fixed the problem. After this billing issue we suffered a lot of downtimes (1-3 hours a lot of days per week). Two weeks ago I talk with Derrick and he admit the problems and offered me to move my account to another server. I decided to give him a second opportunity. But the account move didn't solve the problems. In four days we suffered severals downtimes (about 3-4 hours per day). Derrick told me that they was suffering a DDOS attack, but I think 4 days are a lot of time to solve this problem. Last problem was a server misconfiguration. Three days ago I had problems with file permissions, PHP and POST variables. All my contact forms become unusable and we cannot work with ajax. They tried to fix the problem and the result was a whole website unaccessible. Yesterday I cancelled the account and moved my client website to another hosting service. I think giving two opportunitties to solve the problems are enough to stay with them. I thank Derrick because he was always following the issues and trying to solve the problems, but I think good wills are not enough in the business world, and I need also a good service. P.S. Sorry for my bad english...

Posted by PremiumHost, 12-23-2007, 07:57 PM
Looks like an issue with Register_Globals

Posted by rhee, 12-27-2007, 04:00 PM
Ive been with lanehost for a little over 2 months now. Although still too early to write a general review but Ill just post my experience with them for these past months. Overall its not really good. Been facing with problems since I started my account with them. PHP configuration error, account error and some both minor and major problems that even caused my site to be offline for quite some time. What's worse is that their customer service is pretty bad. Sometime they will just reply hold on and I will look into it. And no follow-up, you have to update them before they can give a reply of the status. And most reply are really nonsense. Right now Im on hold for over 10 mins. The problem is, the suspension page of one of my site is directed to another site. I guess this is a simple problem but its taking them too long to solve. The big question is why is it being forwared to another site. I have another suspended site in the same account with them and suspension page displays ok. Just this recent suspended site has the error. Its really frustrating. Goo thing they are not my main reseller provider. Last edited by rhee; 12-27-2007 at 04:05 PM.

Posted by ldcdc, 12-27-2007, 04:41 PM
10 mins is not all that bad. It's not excellent, but it's not a horror story either. Too many issues and not getting the support you need, is definitely a bad combination.

Posted by kentcounty, 12-28-2007, 02:01 PM
I`ve had a reseller account with them for about three months. For the most part they have been ok, but I do dread the time when I may have to contact support. Usually a response can be anything from an hour to a day, and a lot of the technical or admin issues apparantly have to go through Derrick the owner. If he`s not around, then it`s a longgg wait! I have a feeling it`s a one man show with their support outsourced as many of the responses sound foreign. Perhaps they use reps from abroad using English sounding names. As is, I doubt very much I`ll be staying with them for much longer. The support times and the fact only one man can deal with the important things is a real downer.

Posted by rhee, 12-28-2007, 02:59 PM
Yeah 10 mins is not. But guess what, it went over 30 mins. And when I finally got a reply in their livechat, they told me that they are still working on it and will update me via support ticket. Took them over 3 hours to resolve the issue. What Im wondering is that,their support desk normally is replied by a lot of different names and is always saying that its forwarded to the proper department and etc. Why do they even hire support if it cant answer themselves. They're just there to forward it? Most scenario is 1. You ask 2. They reply that its being forwarded 3. After couple of hours waiting you asked for update. 4. Replied by another staff that its either being forwarded and or still worked on 5. This cycle sometimes goes on and getting a reply from different staff name until it gets resolved and only to find out its a very minor problem and took them that long to solve. *SIGH* This company needs a lot of improvement to make.

Posted by geekie246, 12-29-2007, 12:58 AM
Their support definitely needs improvement, and I have to think that yes, they are a 1 man show. No one other than Derrick seems to be able to solve any admin related issues. and their other support, is truly totally useless. I've indicated this on many occasions to both themselves & Derrick. I get a common set of answers and have an issue right now that's been about 2 weeks and still not solved and it's a MAJOR issue. I'm in the process of filing a complaint with the Better Business Bureau in their home state, and I have a business trip in their neck of the woods tentatively scheduled for late January so I will be following up on the complaint in person with the BBB when I'm there. Truly need improvement in their service & support, and need to higher more admins. I believe that Derrick had indicated they had 7 or 9 staff at their location when I asked before ... but I truly doubt that now. I will be doing another major review on them, but I am now actively hunting for a new host.

Posted by kentcounty, 12-29-2007, 02:15 AM
Last few weeks my site has seen intermittent downtime. Sometimes a few minutes, sometimes as much as an hour. It`s quite random but I do have it well documented with my monitoring package. Most times Derrick has blamed heavy ddos attacks for the problems, well that`s when they admit there are problems. Even right now my site, email and everything is unresponsive and I`ve been alerted by alertra yet again. I`m not even going to bother submitting a support ticket, it could be morning before they respond and by then my site will likely be running and I`ll get the usual "there have been no problems with the server, your site is working fine" or words to that effect !!!!! Awful service. Their status page confirms outage (attached image). Attached Thumbnails   Last edited by kentcounty; 12-29-2007 at 02:27 AM.

Posted by kentcounty, 12-29-2007, 02:31 AM
December 1412(checks) 17(outages) 97.933%(uptime)

Posted by geekie246, 12-30-2007, 01:40 AM
I'm having several issues, and very little support today. Sites either not working, or support has indicated they are in the middle of upgrading / recompiling PHP! Plus, I have had an issue now with my WHMCS for about 2 weeks, and they are telling me that their support ticket has been cancelled by the WHMCS support people. I've heard this now on two separate issues with them, the "other" support people have deleted your ticket. LOL! When I first joined this company, things were amazing. Gone down hill. I will be posting another review and leaving them shortly.

Posted by geekie246, 12-30-2007, 01:42 AM
Oh ya, forgot ... PHP still isn't loading any pages from one of the servers that I'm on .... major headache for me here tonight!

Posted by rv_irl, 12-30-2007, 02:54 AM
I'm not sure if they told you this, but you can actually submit a ticket to WHMCS yourself for assistance.. WHMCS do provide support directly to resold licenses too.

Posted by geekie246, 12-30-2007, 10:55 AM
Thanks for that info Rameen! I did not know that nor was that made known to me.

Posted by sherwinaval, 12-31-2007, 01:25 AM
what server are you on?

Posted by kentcounty, 12-31-2007, 02:08 AM
Down again. Last night it was a reboot (almost 45 mins!!), but it seems to be different reasons every time. This turning into a daily occurance, five minutes here, twenty minutes there. This frequent and random of down time is very annoying. Not going to bother with a support ticket, could be the morning before I hear anything and by then my site will be running and they`ll claim nothing was wrong! I`m done with them.

Posted by geekie246, 12-31-2007, 07:43 AM
sherwinaval, i'm on two different servers and have different problems on each. downtime experienced on most sites last night was as a result of php being recompiled. no notice from support ... sites just stopped working. i don't have a problem with uptime, stats are very good. what i do have problem with is the length of time for support to answer and solve things submitted in a ticket when i have to submit a ticket.

Posted by sherwinaval, 12-31-2007, 08:50 AM
geekie246 well i'm just with then for about couple of days though i'm not experiencing the issues that you are having in the server that I am into. But i would agree that support is slow when answering tickets. What I do is post a ticket and buzz their live chat for immediate rectification of the issue. Well those are basically minor and mostly technical issues. (But account creation, billing issues and major issues, you'd have to wait for sometime till Derrick comes online.) This must have been caused of them growing in the industry. I still have confidence that this would improve but would take sometime to accomplish. Hope they would improve their service very soon. As for the server performance, I'm quite happy. I believe i'm currently in a server newly setup. So I was not having issues like what you have. But just a message to Derrick as well, for better customer satisfaction, I think you should appoint someone that could perform your duties. So in any case that you won't be available, someone could fill in for you.

Posted by geekie246, 01-01-2008, 04:44 PM
sherwinaval, the servers that I'm on have been very stable. My biggest complaint has to do with their admin support. I'm suspecting that it is only Derrick doing that, and I've chatted with him on many occassions. I think he is truly trying and you are probably right that their company has experienced major growth. When I first signed up with LaneHost, I have to say that their support was probably the best that I had ever dealt with. My initial concerns was with them growing and not being able to keep the level of support that they started with. I even posted that in my initial review of them. I get frustrated when I have major technical things that just pop-up at times, or the company decides to just do an upgrade or recompile something without notice. Their communications is lacking in that respect. When I do strike something that requires advanced technical support, it is always referred to "admin", and alot of times it takes days (or weeks) for the problems to be solved. I always have to escalate it to a level that I'm never comfortable with, and I know that Derrick & his support team must think that I'm a constant complainer. LOL! But what else is a person to do when the issues drag on and on and impact my business?

Posted by sherwinaval, 01-01-2008, 05:01 PM
Yes we are experiencing the same. A very slow support when the issue has to be escalated to an "admin". However, it's still a holiday season and I still got like 50+ days more to go, to do a cancellation if their support really won't improve. At the moment, they're fairly ok. Just a question though, when you say "advanced technical support" what kind of support do you need? As I know, Account Creation (account, domain, ip, ssh, and some others), Billing and Sales are the only things that requires Derrick. But if you could give me some example that requires advanced support so I could get myself ready and see if I can have a DIY solution for my account instead of waiting for Derrick which takes some time. I hope Derrick continue on reading this and at least defend himself.

Posted by Nnyan, 01-01-2008, 08:05 PM
as for your php upload issue are the files ownership listed as "nobody"?

Posted by geekie246, 01-01-2008, 08:55 PM
sherwinaval "advanced technical support" .... had issues where permissions went crazy for no reason, all the scripts that my customers were running stopped functioning. PHP stopped processing any websites at another occassion, mail problems on another that seen mail go nowhere, or not being delivered. Had issues where they had indicated that the NOC had blocked their IPs or something. Most of these types of problems took at least a week or longer to resolve. Some of them I ended up solving myself or writing work-arounds into the scripts to handle the issues that popped up. My biggest complaint has to be with the "your issue has been escalated to an admin". I know it's holiday season, but most of my issues happened outside of holiday season. @Nnyan, Yes, I realize that. Each time something goes wrong like that, I have to get LaneHost support to deal with the issues. I have written some workarounds into the scripts I support, but then for no reason, things revert back and the workarounds don't work anymore. So now I've built conditional statements to test permissions and other things before doing any processing. I have several programmers on staff that just shakes their heads at times when these things pop up.

Posted by sherwinaval, 01-02-2008, 01:21 AM
gosh... hope that thing won't happen again especially to me. I don't know if I can handle those. I'm not that good in writing scripts. I'm sorry for what has happened to you.

Posted by rhee, 01-02-2008, 04:06 PM
You know whats funny with their chat support? There was an instance when I told one of their rep that I'm really disappointed with their service and they should improve their support. He just replied "OK" and went idle. Well, It's useless to get more angry. Really pathetic. *sigh*

Posted by kentcounty, 01-02-2008, 05:35 PM
I`ve decided to cancel my reseller account after a couple of months. I can apprecate Derrick might be a nice guy or whatever, but at the end of the day I`m not looking for a friend online. I need reliable service and good customer support to back it up. Sending in a ticket when there is a server problem, then to find Derrick is the only one can deal with it - essentially if he`s not around you have to wait. I`ve complained many times that their support is seriously lacking, but after three months of apologies and "things will be getting better", how long much longer will it be. I have my doubts it will ever get any better.

Posted by geekie246, 01-03-2008, 05:02 PM
After escalating my issue and starting the process to file a complaint with the BBB in their city, my issues are now resolved. Plus, I have noticed that support is getting much faster and much better at dealing with things.

Posted by ecommercepros, 01-04-2008, 02:28 AM
Server down again right now. It happens every night at this exact same time and I'm just about done. Every time I open a ticket, I get a reply after the server comes back up an hour later saying "The server is working fine". Can't deal with this anymore. Derrick's a very nice guy but this daily downtime is really annoying, and the support most of the time is seriously lacking.

Posted by geekie246, 01-04-2008, 06:22 PM
Which server are you on?

Posted by ecommercepros, 01-04-2008, 06:25 PM
I'm on BM5. Why do you ask?

Posted by kamran421, 01-04-2008, 06:53 PM
i m also with lanehost and using BM5 server there uptime is not bad at all just having little issue with http service but not more then 2 to 3 minutes. shoppepro are you monitoring your server with 3rd party monitoring service? My http uptime is for a month of Dec is 98.58% and jan is 97.58% and ping uptime is 100% for both 2 months

Posted by rv_irl, 01-04-2008, 07:26 PM
98/97% is not great uptime. That is much more than a few minutes. Looking at hours, not minutes.

Posted by kentcounty, 01-04-2008, 07:29 PM
I agree. I was on BM5 and my uptime stats were similar for Nov and Dec. It was indeed only short periods of downtime, not a big deal. Few minutes here, the odd half an hour or so occasionally, but when it happens almost every night it soon adds up!!

Posted by sherwinaval, 01-05-2008, 04:35 PM
Just wanna get an update from you guys... i've noticed that their support (technical) is very much improving, sales and billing is still an issue for me. Re server uptime.. it's still 100% from my side, currently on bm4 server. Performance is perfect as well.

Posted by geekie246, 01-05-2008, 04:42 PM
i'm not on BM5, I'm on Speed & BM3, and I have great uptime. And their support is very much improving. They have addressed all my concerns once I escalated the issue to entities outside their company. I think that they are going through growing pains, but they had better address these things before they snowball.

Posted by sherwinaval, 01-05-2008, 04:52 PM
good to know you're getting the same. hope it'll get better and better thanks for the reply.

Posted by geekie246, 01-08-2008, 01:07 PM
Received an email from Derrick indicating that he was off sick for some time. He apologized for the delays. I'm guessing that maybe he's the only true admin with the company thus the delays.

Posted by sherwinaval, 01-08-2008, 03:45 PM
same here.. but the email was from another person. not sure if they got new people to perform their "admin" duties.

Posted by kentcounty, 01-08-2008, 07:45 PM
That`s why my cancellation request over a week ago is still sitting there, the usual response "this has been forwarded to an admin". The lone admin is off sick, so any important issues that the tecs can`t resolve have to wait. Happy I have moved elsewhere.

Posted by geekie246, 01-09-2008, 08:15 AM
well, one of the servers that i am on is down, has been since last night, and there seems to be no resolution in site.

Posted by kentcounty, 01-09-2008, 04:39 PM
Lol, my cancellation request is still just sitting there. They`ve replied a few times with the old "this has been forwarded to an admin" or something like that!! My paypal subscription is cancelled, so I`ve done my part. Happy that my reseller account is now hosted with more than a one man show.

Posted by geekie246, 01-09-2008, 06:10 PM
Who did you switch to if you don't mind sharing it with me.

Posted by kentcounty, 01-09-2008, 08:33 PM
Knownhost, because of their glowing reputation around here and also because they offer whmcs license for a good price. I also have a small reseller with Aztekhosting (run by Terry used to own Sonataweb). It`s only been a week with Knownhost, but so far so good. Tickets answered in a few minutes, even sales and billing queries get resolved at any time of the day or night without this "I am forwarding this to an admin"!!! Aztekhosting, hard to say I haven`t used it too much. However it`s run by Terry whom I respect. They also host with Wiredtree servers - awesome network!

Posted by ecommercepros, 01-13-2008, 01:54 AM
I also signed up with Knownhost last week and cancelled my account with Lanehost. I hope I don't get the same response. I paid up front for a year and have only been with them for 60 days. Derrick advertises a 60 money back guarantee and claim "99.9% uptime guaranteed" which is a crock. Don't get me wrong, Derrick is a nice guy and all but at the end of the day, me and my hosting clients need more than a nice guy. I did my migration to Knownhost several days ago. Just now I sat down and thought I'd check the server status at Lanehost, and wouldn't you know it, all 3 servers that are listed there are down currently. Just as they have been about every day between 10:00 - 11:00 pm MST. I'm just glad I'm not on their servers anymore. In case anyone was wondering, so far Knownhost's support is phenomenal! People who actually answer your questions and know what they're talking about answer your support tickets quickly. Extremely helpful staff and so far I haven't seen any outages.

Posted by PlotHost-Max, 01-13-2008, 04:52 AM
Where did you see 99.9% uptime ? I looked on the site and I can't find any uptime guarantee value . Also submitted a ticket for this but no answer yet. Indeed there are downtimes every night (at least on bm5) - this night the downtime was only 4 minutes. Notice that the info from thier page serverstatus.php is not always correct ! I've seen the red sign almost all the day long but my sites were up and running ok .

Posted by ecommercepros, 01-13-2008, 10:46 AM
http://www.lanehost.com/resellerhosting/details.html Down towards the bottom. "99.9% Server Uptime Guarantee 100% Network Uptime Guarantee 24 Hour Support Response Time Guarantee 60-Day Money Back Guarantee" These guarantees are what convinced me to sign up in the first place. I have numerous support tickets opened by my own customers asking me why their site is always down at the same time at night. I'm very frustrated with it too, as I'm a work at home mom, and the most convenient time for me to work is after the kids go to bed at night, which is when the server always seems to be down. Very frustrating.

Posted by PlotHost-Max, 01-13-2008, 11:41 AM
Thanks for the info shoppepro . Indeed very frustrating and we don't know when this issue will stop.

Posted by kentcounty, 01-13-2008, 01:19 PM
Exactly what I was getting, downtime every night. Sometimes a few minutes, sometimes as much as 30 mins. Each time I sent a ticket asking what the problem was. First it was various different reasons, then after a while they would wait until the server was back up and running then send the reply "everything is running fine with your server", or words to that effect. My uptime was way below their advertised guarantee. The most annoying thing was that anything more than a simple issue has to go through Derrick, if he`s not around then tough **** you wait. Currently he must be awol because my cancellation request is still sitting there!! I had a few replies that an admin will look into it It`s well over a week now!!! Yeah, my Knownhost account is a breath of fresh air compared to Lanehost.

Posted by sherwinaval, 01-16-2008, 11:51 AM
I'm not really sure why you guys are having such a downtime. My Server Uptime (US-bm4) but for the issue regarding "Admin only" thingy. it's still a problem though.

Posted by rv_irl, 01-16-2008, 12:41 PM
It could be that you're a lucky one put on a new server that doesn't suffer the problems experienced by others perhaps?

Posted by sherwinaval, 01-16-2008, 03:06 PM
I believe so... but I'm still waiting for the sales, billing, and especially the "Admin only" thingy to get resolved, otherwise, i'll be forced to move.

Posted by PlotHost-Max, 01-20-2008, 05:57 AM
They fixed the downtimes issue. No more downtimes since a week ago. :-) sherwinaval : Any answers from sales/billing ?

Posted by sherwinaval, 01-20-2008, 05:04 PM
kinda sad, issues addressed to the admin will not be resolved immediately. just tried posting a ticket yesterday and still on hold.

Posted by SeYwhut, 06-04-2008, 11:08 AM
Is anybody having trouble sending out emails to Yahoo? Coz whenever I send an email, I get "Mail delivery failed: returning message to sender" I think which is LaneHost.com's SMTP server has been blocked by Yahoo! Anybody else experiencing this with Yahoo or any other mail providers?

Posted by LaneHost, 06-10-2008, 08:43 PM
We had a spammer that got through our fraud prevention measures and was able to briefly send out some spam. His account was terminated once we found out, however the quick damage was already done. An unblock request has been sent to Yahoo to fix this issue. If there is anything more we can do to help, please do let us know!

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