Stay away from Corehoster.com

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Posted by behringtheweb, 04-16-2009, 01:17 PM
I signed up for services with corehoster.com 3-12-09. I thought their plans were actually pretty cheap for what they were offering at the price. I got 50 gb of space and 500gb of bw for about 7.00 usd. I know you should never ever bade price for service. However I know a lot of small companies aren't given a chance so I tested it out. Let me tell you how much of a mistake that was. First off every single day my ip was blocked. They said it was because I was accessing my site to much. I said I don't know how that can be but fine ok how do we fix this? Nick from corehoster.com said he was fixing it in the firewall and I wouldn't have this problem anymore. Guess what? had thee problem the next day. I had to go to live support everyday for several days to get this fixed and it never got fixed. Finally on 4-3-09 I was having the problem again. I spoke to Nick, he apologized but said 925 accounts were deleted by a hacker. He told me I would be receiving 3 months credit for the problem. I also received an e-mail 4-3-09 stating I needed to open up a ticket saying I needed my account re-created which I did. Well let's see on 4-13-09 or maybe 4-15-09 I received an e-mail ssaying my account was overdue. I sent an e-mail back which opened up a support ticket saying how can this be when my account was deleted and I was promised 3 months free. Nick told me I needed to send an e-mail. My account was never re-created for me and they said I never opened up a ticket. Nick kindly opens a ticket for me and re-creates my lost accounts for me. But guess what? They are refusing to give me 3 months credit for what I was promised. This company was a pain in the butt. I was with them for 1 month and this is what I dealt with on almost a daily basis with them for that month. I found a good hosting company. They a re called easycpanelhost.com I will do a review on them in a few days.
Posted by VbCrazy, 04-16-2009, 02:56 PM
Hello Nathan, 1. Your ip address was not getting banned everyday. The times your ip address did get banned was because you had well over 200 connections hitting the server from the same ip address or because you tried to log into Cpanel/WHM too many times with an incorrect username & or password. 2. Yes we did state we would apply a credit to those with data loss, but you would need to email me directly with the email i provided. We also required that our clients contact us ASAP. You falid to do this. It took you over a week which shows us that you are not even an active client which means you are not even using your account. 3. You then opened up a ticket if i recall correctly requesting to have an invoice cancelled. Your message below: what would I be overdue when you owe me a credit for 3 months? I then replied with: Hello Nathan, We do not owe you 3 months. Your invoice is due on your account. If the balance is not paid the account will be suspended. He then replied with: Um you told me an in im and an e-mail that you were issuing 3 months credit because your green core was hacked and I was one of the clients that lost all the data. If you are going to take back on your word then fine cancel the service, but I am posting the several e-mails I have from your company on wht and posting a bad review because this is nonsense! I then posted back with: Hello Nathan, 1. Did you read the full email? as we requested that our clients contact us over a week ago for a credit to be applied to there account. If you can provide the email that you sent to us i will be more then happy to credit your account. This client never did reply has he never did what we required for him to do. 4. This client then came on live chat today, i tried to offer him some perks for his loss just for the sake to make him happy, he then refused. He stated to me he uses his account to host his friends ect, i then said if that is the case i will go ahead and review your account and apply a 3 month credit to you. Nathan, i am very sorry for any troubles you may have had with us, because you are not happy with our services i will just go ahead and close your account and issue you a refund. Best Regards, Nick
Posted by SenseiSteve, 04-16-2009, 03:03 PM
Looking forward to your review on easypanelhost.com.
Posted by HJI Technologies LLC, 04-16-2009, 03:15 PM
Yet another disappointed customers from Core Hoster. I wonder how many more will come.
Posted by imadmin, 04-16-2009, 03:35 PM
thats why i left them my opinion of the support is that, its like they begrudingly giving support what i mean. its like forcing someone to do something when they dont really want sorry corehoster but this is how i feel about your support *aslo please stop invoicing for your services in which i do not want
Posted by behringtheweb, 04-16-2009, 04:56 PM
Lol nick @ corehoster.com is so funny. He didn't even bother posting the whole convo, so I took the liberty of posting it myself. What's even more funny is he ended up posting the refund, but since I put a bad review on wht he is closing the account period. Here is the whole convo. What's really funny is for some reason they say I access it over 200 times a day with my ip. I use cuteftp, only have to log in once. My site is no where near big enough to justify opening several cute ftp and uploaded which he suggested I did. I did have to login to cpaanel because for some reason I kept getting ftp errors everytime I access the site on corehoster.com. Take what you will from the convo but I was unhappy with it, I had to say I wanted off before he would issue the credit:
Posted by behringtheweb, 04-16-2009, 05:06 PM
oh and nick says he is issuing a refund. I went to check this out, but he did not.
Posted by MH-Nick, 04-16-2009, 05:36 PM
Surely you are able to spot the difference and look into it? Then it wouldn't have repeatedly been an issue. That has got to be the most appalling, pathetic and unprofessional policy I've heard of. You're treating it like it was your customers fault and not yours. Especially as a new company, you don't seem to understand what customer care is. This is just another example of how over selling hosts can operate.
Posted by MikeDVB, 04-16-2009, 08:09 PM
I'm sorry that you had such bad experiences with CoreHoster - my general advice is to avoid Alpha/Master reseller plans as it's a poor business model. I wish you luck with your new provider and I look forward to your review.
Posted by andrew_t, 04-16-2009, 08:18 PM
Core Hoster was stemmed from a small free host i started up - in which he took the name and etc and made it big time. It started out as helping me as a moderator, then creating accounts, then to stealing the design and the to make a fully-fleged hosting company in which he said he would give me X% of profits per month because he was using that name. He also asked me to do some modifications to his billing system, in which i did, but never received any payment for. From some of the talks i have had with 'Nick' he honestly has no idea on how to treat people, let alone run a hosting company. And from examples in this thread he honestly needs to get a course on customer service and learn some respect. And as for overselling, well all that Alpha Master Reseller thingo is a very large indicator that you are not only overselling, but massively packing your servers. I know of no other genuine host that offers that sort of thing, master resellers maybe, but nothing on such a grand and rediculous scale. Now i'm not after any compensation from what happened in the start of this reply (Though if your willing to give it to me, feel free), but once you've brushed up on your client relation skills, then please feel free to come back to the hosting industry though until then you should seriously re-think where this 'business' of yours is going.... I can forsee you loosing a lot of clients through your bad skills and you downrght telling the client that they are liars from other reveiws i have seen makes you sound like you think your all high and mightey... Anyway /rant... Last edited by andrew_t; 04-16-2009 at 08:30 PM.
Posted by HJI Technologies LLC, 04-16-2009, 08:24 PM
It just sounds like he'll turn out to be another Mike from ResellerWays.
Posted by andrew_t, 04-16-2009, 08:31 PM
We should make a thread: "CoreHoster.com - Bad Experiences" and sticky it! I think this should also go for any other host which gets a large volume of negative feedback.
Posted by VbCrazy, 04-16-2009, 09:14 PM
Hello Andrew, Lets get the facts stright here. 1. I am the owner of Core Hoster and always have been, so i am not sure how you can go ahead and say you started up my company when i did. If you got proof go ahead and prove it. 2. Core Hoster was registered by me & me only, again, if i stole the name proof it. 3. Andrew was a staff member working for, i met him on a site and we got together. 4. Yes, Andrew did indeed do some modifications to the old billig system we used back 8months in the day but did a crap job of doing it. If a payment was required for this work then payment would have been made and i should have the trans logs to prove that Andrew, if you think a payment was not made please send me a pm here and i will go ahead and get this solved now. 5. I treat all clients with the respect they deserve. 6. If i did not know how to run a hosting company then i would not be here to this day would I? 7. Andrew i can name 5 companys off head that sell Alpha & Master reseller hosting. I would just like to announces that Andrew is bar far the most untrust worthy person. 1 day he said he was 24yrs old the next day he was 16yrs old. I just went ahead and kicked him out of the door 8months + ago for the lies as i cannot have untrust worthy people working for me. Andrew, last i heard you were running a free host site. What a pitty you shut down without notice and left all of your free host clients with no backups at all. Dam you could of atleast paid the few bucks for the reseller plan you had & provide your clients with there backups. Andrew you have never shown any dedication towards any startup company you have ever had which is the reason why you will and have never made it to this day. Best Regards, Nick
Posted by VbCrazy, 04-16-2009, 09:17 PM
Hello Andrew, Considering the hundreds of clients we have & the very few negative reviews we may have, is pretty dam good. Best Regards, Nick
Posted by andrew_t, 04-16-2009, 09:43 PM
Look - i really couldn't give a care as to the situation that happened in regards to the startup of core hoster or what not, or anything else related to you - i was simply just stating some facts and as it stands it looks like you are running a hosting company - so good luck with that. And as for the situation with the free host, you cannot comment on that because you obviously are unaware of the agreements and situation that was occuring. In regards to you noting that i am untrustworthy, at least I know and others know that i can be trusted and you obviously have absolutely no idea. I clearly don't remember telling you my age was 24 or 16 at all. I could not care as to what you wish to do and offer in the future, but good luck with that and i am in a better position now than i 8 months ago. Last edited by andrew_t; 04-16-2009 at 09:51 PM.
Posted by JohnCS, 04-17-2009, 06:01 AM
Corehoster.com is world no. horrible company and Nick is world No. 1 fraud. 1) 7 days money back guaranty but when you demand he told we don’t offer Money Back on discounted offer 2) On DMCA complaint of your client He demand $35 otherwise he will terminate your whole Reseller/Master/alpha 3) Server is hacked is another lie, Very difficult to hack a full server as well as backups. If you have thousands of customers why he doesn’t have remote backups? 4) 24/7 Live/Ticket. Live support mostly offline or not answering and Ticket support answered minimum after 8+ hours. 5) 3 Month Free after hack but when you contact then he will tell you should open a support ticket within 24 hours. If you know your 925 accounts were deleted by a hacker why you not auto update 3 month free on all clients? 6) This is only one or two man company and not have good knowledge about cPanel/WHM and Linux. Many time we should need to update several times to update tickets for one simple problem.
Posted by VbCrazy, 04-17-2009, 11:16 AM
Hello linux2k, Funny that you just register here and you just all of a sudden post in this thread Well lets clear this up. 1. I am no fraud. 2. If you get a DMCA report you will need to pay a $35.00 fee otherwise your account will be suspended NOT terminated. This is put in place to help prevent further DMCA reports from the same client. 3. A hacker did manage to get into one of our servers, i am not sure how you can say this is not possible, it must be your lack of knowledge. 4. We do indeed offer 24/7 Live Chat and Ticket support, however if a rep does not answer the chat this means that we are currently busy and will not be able to take your call. 5. If we refused to apply a credit to your account then you were not qualified for this credit.' 6. Core Hoster is ran by 4 others, & i must say we are indeed EXPERTS in using Cpanel/WHM. Linux servers are our special tee. Anyways seeing as how i think you have multi accounts on WHT i am going to go ahead and get an admin check your logs. Best Regards, Nick
Posted by JohnCS, 04-18-2009, 12:32 AM
Well. You lie again, and It's not funny I only signup here to prevent others from your fraud hosting. 1) Why you not answer my first question about 7 Day Money back? 2) What a method to prevent from DMCA complaint? I will tell DMCA to adopt this method to prevent also. 3) A hacker did manage to get into one of our servers. Another lie "you have only one server". So why you have not FTP backups? 4) Thats another lie. 5) Can you tell what your qualification method? and Lastly try to manage your server first then ask anything to WHT admins.
Posted by VbCrazy, 04-18-2009, 12:44 AM
Hello linux2k, 1. I never lie. 2. You are a 1 post wondering, provide your domain name to prove you are even a client. 3. We charge $35.00 for DMCA reports as 1. You would have needed to break our rules to get a DMCA report & 2. We are the 1's who need to deal with the DMCA report, not you. 4. We have more then 1 server. 5. If you are indeed a client, then you would have known when reading our TOS/AUP that we are not for responsabile data loss. Best Regards, Nick
Posted by JohnCS, 04-18-2009, 01:37 AM
You again not give answare about 7 day Money back. I alredy close my useless account of corehoster, Which can't even take care of their own server from hacking and not have FTP backups. And at this time I only wish for others so no body scam from you. You are also the client of your datacenter, Datacenter is the one who need to deal with DMCA, why datacenter is not charge you? You should also mention in all your sale thread in blod leters "We are not for responsabile data loss" and "we have not any OFFSITE/FTP backups". Can you prove you have more then one server?
Posted by StartYourServer, 04-18-2009, 03:08 AM
This seems more like a way to just make a little more money. You should come up with a better reason for collecting this fee instead of the one you currently have. If this is how you are speaking to your customers then it is no wonder that so many people are unimpressed by your service. You might as well have just called him stupid. If there is not someone available on your live chat, then why is it turned on? When you are speaking to client you should always use correct grammar so that they at least think you know what you are talking about
Posted by That Guy, 04-18-2009, 03:20 AM
Now I know for sure that you're not telling the truth.
Posted by StartYourServer, 04-18-2009, 03:50 AM
That is exactly what I was thinking
Posted by VbCrazy, 04-18-2009, 03:55 AM
Hello Linux2k, I have no more business speaking with you or answering any more as your questions as you are always going to want the last word like a child. Best Regards, Nick
Posted by VbCrazy, 04-18-2009, 03:56 AM
Hello StartYourServer, 1. By us charging a feee for the DMCA report this helps prevent the client from getting any other DMCS reports as he will think twice as he will not want to pay this fee again. Clients should not be breaking the TOS/AUP and would not be getting a DMCS report unless they have some sort of phishing site ect. Think about it this way, if i am a client and i am getting DMCA reports and i can just keep getting these without needing me worry about paying a feee ect, then why would i care if i get them period? 2. If someone wants to come here and call me a lyer by saying it is not possible for a hacker to delete accounts/data on the server then YES this person is an idiot. See the issue is some resellers these days think they know everything. 3. People are always on livechat, but if we are already in 5 chats then we are not going to take a nother chat. 4. Sorry for my grammer. Best Regards, Nick
Posted by Mark Muyskens, 04-18-2009, 06:19 AM
Has anyone ever paid you that $35 DMCA fee? I doubt a host could pull that crap and actually keep them as a client... This thread is starting to get interesting
Posted by StartYourServer, 04-18-2009, 06:21 AM
Seems like the truth about CoreHoster is not only being posted by customers but is also being represented by its staff on this forum.
Posted by HJI Technologies LLC, 04-18-2009, 06:41 AM
This is getting more interesting. Subscribed.
Posted by bear, 04-18-2009, 07:40 AM
Can you provide a domain name or something to show you've been a customer of theirs, please? Use this link: http://www.webhostingtalk.com/report.php?p=6135714
Posted by VbCrazy, 04-18-2009, 08:00 AM
Hello Mark, Hope your having a good morning. I would just like to point out that the $35.00 charge mean nothing to us. This is more of a assurance to be sure that the client will do things to prevent this from happening again. Example. Say you were my kid If you were to do something bad & i always said nothing about it, what is stopping you from doing it again? We simply charge this fee to make the client more aware that we will not tollorate this. If a client did decide to leave then that would be totally up to them. Best Regards, Nick
Posted by Mark Muyskens, 04-18-2009, 08:04 AM
I just don't see anyone actually paying that much. The idea behind the charge is great, but you shouldn't be charging them so much that they decide to leave.
Posted by StartYourServer, 04-18-2009, 08:08 AM
If that is the case then why don't you simply suspend the clients account until they have complied with the DCMA notice? Then, if they do it again go ahead and terminate their account?
Posted by VbCrazy, 04-18-2009, 08:13 AM
Hello Mark, I understand what you mean. But if you charged $5.00 the client as a way better chance of getting a another DMCA report then if you charged $35.00 As i am sure you are already aware from having a web hosting company, you will see it is most times the same people that gets these reports. 1 time i had someone buy an Alpha Master Reseller and i must have got a DMCA report for every single account under that Alpha Account. So i am sure you can now understand by point of view on all of this. Best Regards, Nick
Posted by hostultimo, 04-18-2009, 08:46 AM
lol lol lol lol...this thread is really interesting. It seems to me that corehost is indeed a one man company...i read the posts and was entertained but not pleased at all. To the client/s who had to suffer by the hands of this monster i apologize because it is people like this who has the US economy in this deplorable state!!! PS:- Nick, I really do not want to believe that the English Language is your native tongue because if it is, hmmm....its horrible!!! The spelling, the way you phrase your sentences...every last thing. lol. That's my view
Posted by MH-Nick, 04-18-2009, 09:04 AM
Yes this is called a punishment. You punish your clients? In your example, you punish your child and your child has to do the punishment because he/she has no choice. Same with the law, if you're fined you have to pay it. You are not the law, so it's strange that you're in a way acting like it. I also can't ever see your DMCA fee ever working out: - If your client knowingly uploads copyrighted content and is caught, they'd just move to another host and do the same. - If your client unknowingly/accidentally uploads copyrighted content, they're not going to pay nearly 6 months worth of your hosting so they can remain your paying customer. Not a chance. You better find out what the DMCA is first. Internet fraud is not covered by it. Even so, if you do fine your customers for having phishing sites; 99% of phishing sites aren't uploaded by the customer, so you're fining your customers for having insecure scripts, comprimised pc's etc... which they'll try and pass onto the developers of their scripts or even you, the server admin. See how that's not right?
Posted by StartYourServer, 04-18-2009, 09:07 AM
I definitely think that this is a one-man company. Surely he is not an employee of the company posting all this. If he is then I doubt he will be keeping his job very long.
Posted by imadmin, 04-18-2009, 09:16 AM
i dont think he is an employee hes probably the boss
Posted by VbCrazy, 04-18-2009, 10:22 AM
I see no reason to post in this thread any longer. My discussion here is now closed. Best Regards, Nick
Posted by respite, 04-18-2009, 12:17 PM
Well you truly have let you your clients down! From not issuing credits to 7 day refunds, You abuse a free host for not having backups but you don't even have backups. and a $35 DMCA fee im sure that is illegal to charge a fee like that. (Dont take me on that either). Personally i don't mind a small company (As they call it One man operations) You normally get fairly good deals, just a lack in support as they are up 14 hours trying to get sales. Anyway i would like you to credit your customers with a refund its only fair mate. Last edited by respite; 04-18-2009 at 12:18 PM. Reason: Didnt want to get in trouble
Posted by VbCrazy, 04-18-2009, 12:29 PM
Hello Dedihosting, No need to send me a pm because i do not plan on reading it. This thread has just became a waste of my time. 1. I have not let my client down. 99.9% of them are happy. 2. We ALWAYS issue a refund within 7 days if the client is not happy with our services. (Valid reasons much be provided and you must be qualified). This means that if you got a DMCA report that would be abusing the server and you would not qualify. 3. We did have backups but thay were deleted by hacker. If you you read the TOS/AUP you will see it says that we are not responsible for data loss PERIOD. 4. Us charging a fee for a DMCA report is not illegal & if you think it is, please do your research again. 5. Yes we do have very good deals, sales and support tickets ect NEVER take 14hrs so i am not sure where you came up with that. 6. Those who we feel that should have got the credit, did. Best regards, Nick
Posted by respite, 04-18-2009, 12:36 PM
Ok WELL EVERYONE we all have managing styles, so lay off nick NOW please We cant satisfy every client when it comes to money and the hosting industry
Posted by bear, 04-18-2009, 01:19 PM
This has gone well off topic now, so let's put it to bed. Most of the late junk that was added has been cleaned up.