JixHost Downtime + Suggestions?

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Posted by roblair, 12-12-2009, 02:35 AM
Any update on the latest JixHost downtime?? It's gotten out of control lately how much their servers are down. Can anyone please recommend a good master reseller company? I've searched the forums before and JixHost was the only decent one I was able to find. Any suggestions? Thanks!
Posted by RedXhostings, 12-12-2009, 02:42 AM
Dear Friends Jixhost's server11 is again down as i am unable to open my cpanel or whm panel, here i have attached image you can check it out. including jixhost chat service is also offline. no one is able to contact them. Attached Thumbnails Last edited by RedXhostings; 12-12-2009 at 02:56 AM.
Posted by JohnCS, 12-12-2009, 03:05 AM
As per attached image looks like that Its RAM issue e.g. server is out of memory.
Posted by roblair, 12-12-2009, 03:09 AM
this is so irritating - i need a new host ASAP
Posted by RedXhostings, 12-12-2009, 03:10 AM
linx2k, Well i am not that techie person, but as you said so, it might be a RAM issue,
Posted by ItsJustHosting, 12-12-2009, 03:21 AM
If you're using a master reseller, perhaps its time to upgrade to a VPS, it will be more stable and give you added control. Otherwise regarding JixHost I can only suggest you contact them and get the issue resolved if you still want to stay on a master reseller, as there are very few if any good master reseller providers around. You my want to give https://k-disk.net/ a look as an alternative.
Posted by yajur, 12-12-2009, 04:01 AM
had you contacted them via support ticket?
Posted by PremiumHost, 12-12-2009, 06:05 AM
Maybe some problem with cpanel. Do you have your websites down as well? Just do a simple calculation and you know how many unlimited accounts are required to pay off the bill of the server.
Posted by SCAMDIED, 12-12-2009, 12:58 PM
I contacted their support few hours ago. They said they were installing some modules. In these days their server is not stable like before. But in usually they will fix any down time issues in 1~2 hours. I think it is really important to keep server more stable. They should put their main website to another server so if the server is down, their clients can get support from them. Last edited by SCAMDIED; 12-12-2009 at 01:03 PM.
Posted by njoker555, 12-12-2009, 01:35 PM
Definitely a ram issue, cPanel isn't getting the RAM it needs to run. As others suggested for better stability, move to a VPS, you'll have a lot more control and you have access to how much bandwidth you want. You're also less likely to have someone else on the server slow down the entire server by hogging the memory. This happens in every host, not any certain one but VPS is generally much better than any reseller and definitely any master resellers. (again not targeted to any one company)
Posted by wolfeden46939, 12-12-2009, 02:57 PM
It is not unusual to see a server load at 5.00 to 7.00 on a good day. I did manage to access Cpanel. Will be moving my accounts soon.
Posted by njoker555, 12-12-2009, 07:27 PM
Do you know what their full server specs are? 5-7 isn't that bad assuming its cpu has 4-8 cores. But as I said before, it's probably ram issue over anything else at this point. Good luck finding a better host.
Posted by wolfeden46939, 12-12-2009, 07:49 PM
Xeon E5520 @ 2.7 GHZ The list shows 16 cores. I am not a Intell fan so I am not up to date on this spec.
Posted by sitekeeper, 12-12-2009, 08:12 PM
Using same set on one server, 2 quad-core Intel Xeon E5520 Nehalem with HT 2-cpu wirh 4 cores and 2 threads each, so shows as 16 cpus. I have seen the server load in 20's without any noticeable slow down.
Posted by SCAMDIED, 12-12-2009, 08:37 PM
I don't think the load is a problem here. But they really need to do better server management in the future. ^^
Posted by JixHost, 12-12-2009, 11:22 PM
Hello, I apologize for what happened but I have to stress we still are above 99.6 percent uptime, month after month. Although we strive to have 100 percent uptime on our shared servers, ocasionally there will be an abuser or maintenance that will need to be done causing outages. It's part of being on a shared server. To elimiate this issue you would need to have your own vps or dedicated server, this way you are insulated from any abusers and any maintenace needed can be done on your schedule. You will pay more per month but you dont have to deal with the caveats of a shared server. Unfortunately all shared servers from any host will have some downtime, to expect other will result in ongoing disappointments and complaints. Again I'm sorry.
Posted by SCAMDIED, 12-13-2009, 05:18 AM
I agree with you. ^^. I wish after this maintenance,the server will be stable like before.
Posted by M Bacon, 12-21-2009, 02:17 PM
Where is your uptime stats to prove this and why is your server load a 6? Is it time to get a new server?
Posted by JixHost, 12-21-2009, 02:27 PM
A server load of 6 on a 16 cpu server is similar to a server load of 1 on a 4 cpu server. I can teach you more about servers if interested, please let me know. Average Monthly Uptime for JixHost: Year Month Uptime Ratings Outages Durations 2009 December 100.00 % Excellent 0 0 mins 2009 November 99.58 % Excellent 2 182 mins 2009 October 99.95 % Excellent 1 21 mins 2009 September 99.96 % Excellent 1 18 mins 2009 August 99.84 % Excellent 1 71 mins 2009 July 100.00 % Excellent 0 0 mins 2009 June 99.73 % Excellent 1 117 mins 2009 May 99.35 % Excellent 2 293 mins 2009 April 99.95 % Excellent 1 24 mins 2009 March 100.00 % Excellent 0 0 mins 2009 February 100.00 % Excellent 0 0 mins 2009 January 99.99 % Excellent 1 7 mins
Posted by hola666, 12-21-2009, 03:16 PM
Well i tried to see if they need any help on these issues but as they stated they have softlayer Which from my understand they basically just give you the servers and it is your job to maintain it im not sure but i do hope they fix this soon as i have heard good stuff about them
Posted by SwaggaHost, 12-21-2009, 03:26 PM
Yes, once you've purchased a dedicated server it is your job to look after. Even if you have opted for it to be 'managed' Unless its HD failure or any hardware issues i belive it is the hosts job to keep everything stable. In this case i belive there was a hardware abuser who may have abused the server with a CPU eating script. This is just an example, but correct me if im wrong JIXhost.
Posted by JixHost, 12-21-2009, 03:50 PM
We have (PSM) Platinum Server Management managing our servers. Thank you for your offer.
Posted by JixHost, 12-21-2009, 03:57 PM
Hi, We had an issue with the firewall blocking all traffic which was resolved, however any other downtime would be caused by an abusing account.
Posted by sitekeeper, 12-21-2009, 04:01 PM
Teach me about cores, you consider a hyper thread the same a a hardware core? Your Dual Xeon E5520's only have 4 cores each, so 8 cores. With HT it shows a 16. But there are not 16 cpu's.
Posted by JixHost, 12-21-2009, 04:09 PM
WHM shows 16 cores, and in essense works like 16 cores. So there is no difference between an 8 core?
Posted by sitekeeper, 12-21-2009, 04:18 PM
JixHost | Powerful (16) CPU core SOFTLAYER servers. But they do not have 16 cores. Yes there is a difference. Ask Intel, ask Microsost. If you have a supported platform and Hyper-Threading is enabled, you should see twice the number of CPUs as you have physical cores in your platform. For example, if you have a dual-processor Xeon® 5500 series server, you should see 16 CPUs. (16 hardware threads running on 8 physical cores, 2 threads per core.) Last edited by sitekeeper; 12-21-2009 at 04:22 PM.
Posted by JixHost, 12-21-2009, 04:26 PM
QUOTE=sitekeeper;6555559] But they do not have 16 cores. Yes there is a difference. Ask Intel, ask Microsost. Are you sure about that? http://www.intel.com/technology/arch...icon/next-gen/
Posted by sitekeeper, 12-21-2009, 04:29 PM
http://software.intel.com/en-us/arti...ions-answered/ Perplexing is it not...
Posted by M Bacon, 12-21-2009, 05:13 PM
Is that server $500 a month? I do know about servers but nothing about 16 core servers. Thanks for your offer.
Posted by SCAMDIED, 12-22-2009, 05:21 AM
Now they have Internal Server Error 500 issue if you access their main site and look like some services are not work. But I believe they will fix it soon.
Posted by JixHost, 12-22-2009, 09:51 AM
It's a little bit more then that but we like the performance compared to the xeon quad cores we used to use.
Posted by JustinAY, 12-24-2009, 08:35 AM
He was referring to the server load. With hyperthreading, the load is reflected as each core being an actual CPU. However, I find it disturbing this host reflects 99.3% uptime as excellent and also uses a low-budget management company to run their servers. This makes me officially go O.O at 7:35AM in the morning, Christmas Eve.
Posted by SCAMDIED, 12-24-2009, 11:20 PM
I am a customer of jixhost and I really don't think the number of cores or server load is an issue. After they change the management company, the server is stable and fast like before. ^^. I have many reseller accounts from many providers, Although jixhost is not the best, he is good enough for any resellers do business with.
Posted by dim-dim, 12-25-2009, 06:31 AM
Who's the best?
Posted by rodrigg, 12-27-2009, 11:46 PM
Still happening, I was working on my site then lost connection so I tried the jixhost website, I could not get on. Hope this problem get fix soon.
Posted by JixHost, 12-27-2009, 11:52 PM
What is your ip so I can check the firewall? ... Is that you Rodrigo? ... again? Please let me know...
Posted by ItsJustHosting, 12-28-2009, 12:06 AM
Their website loads fine for me.
Posted by GandyLabs, 01-03-2010, 01:09 PM
This is the second time in THREE DAYS that the entire JixHost network has been down. Even Jix's site is down. W-T-F.
Posted by njoker555, 01-03-2010, 01:14 PM
Down for me as well. Is it their server? Or is the DC having issues?
Posted by JixHost, 01-03-2010, 01:15 PM
It's server 11 having Apache recompiled. The other servers are not affected.
Posted by njoker555, 01-03-2010, 01:17 PM
You should consider hosting the main site in an offsite server, possibly VPS, so that your clients can get a hold of you guys through the site if anything happens. Prevents a ton of negativity on forums like this. Just a thought for you, we do it and so far it's been doing great.
Posted by JixHost, 01-03-2010, 01:21 PM
We will probably move the site on it's own server. The negativity posts will always be there for any host regardless of fault.
Posted by GandyLabs, 01-03-2010, 01:23 PM
Exactly. It sucks when you can't even access the server status page! And exactly what "other servers" aren't being affected? Because Both times, My main site including all reseller accounts have all been affected. Am I just the unlucky soul?
Posted by njoker555, 01-03-2010, 01:26 PM
I won't argue with that, but the negativity I was talking about was the public negativity. It's one thing when a client complains to you via Ticket and it's another when they come on a public forum saying whatever they want, and there is a big chance you may not even see it, especially if you're not part of that forum (yet). And having your site on a different server gives your clients a feeling that you're still there. There is a sense of comfort, from what I've seen. Good luck getting the server back up.
Posted by GandyLabs, 01-03-2010, 01:27 PM
As a web developer and reseller, I'm not the kind of customer that will just vent on 30 second outages and other small blips. But when you're offering reselling and other people's businesses are depending on you, it's pretty bad (read: negative) when clients can't access their site, and I can't access MY site to find out what's going on. FusedNetwork, for example, sends out notifications when a server hiccups. That makes it a whole lot easier when there is proper communication going on.
Posted by GandyLabs, 01-03-2010, 01:42 PM
Exactly what I was just saying. And with one of the main selling points for you guys to be your uptime, I must say, this is very disappointing. I will be the first one to come back on this post in 6 months if things improve. However, JunaWeb is sounding pretty good right now.
Posted by njoker555, 01-03-2010, 01:48 PM
Their site seems to be back up so I assume server is fixed. Uh..I appreciate that but I don't know the proper response to that as I don't want anyone thinking I came to this thread to steal clients, as I've posted here before only with the intention to help. But you're free to do what you want
Posted by JixHost, 01-03-2010, 01:57 PM
Please take him. You can have the account for free. Anything I can do to assist let me know.
Posted by JixHost, 01-03-2010, 01:59 PM
I'll help you move. I think thats a great choice. What made you leave FusedNetwork to come to us? Are you a host hopper, or just complain if the wind changes direction? So you know, our servers get rebooted once a month as it's standard server management protocol, Apache may need to be recompiled with or without notice if an abuser is found on a server. If you are the type of client that complains about this month after month without moving to another host. I'll personally show you to the door.
Posted by njoker555, 01-03-2010, 02:02 PM
Thanks but if he wants to order, he'll order directly from us, don't want to force him in with a host-host transfer. Either way good luck to both of you.
Posted by GandyLabs, 01-03-2010, 02:19 PM
I left Fused because I needed to host more domains. Clearly you don't understand the way a real business should work. Not once have I seen any correspondence about scheduled downtime. You expect for someone who understands how all this work to just sit there and twiddle their thumbs and not question things when you don't even have the decency to let your clients know that they should be expecting downtime? That's ridiculous. I had to come to a forum and complain before you even took any concern with how your lack of communication was affecting your customers. What's even more disturbing is that you consider MULTIPLE extended, unexplained, and sporadic downtime to be a "change in the wind"! I'm not some ignorant customer that doesn't know anything about Apache and server management. And I know that there are hosts out there that are smart enough to configure their servers to be redundant. And they're also smart enough to isolate their production and EMAIL server from their actual hosting servers. I even received bounceback emails when emailing your support@jixhost.om email! Maybe you should actually listen to your clients rather than getting defensive because someone calls you out on your crappy service and slow response time.
Posted by JixHost, 01-03-2010, 02:57 PM
Hello, That's not our email address. It's info@jixhost.com You are grossly exaggerating if you consider our above 99 percent uptime as monitored by a 3rd party service "multiple extended downtime" You talk about having redundant servers, yet that type of hosting is not common and is very expensive. Are you willing to pay for this type of service? If so I can point you in the right direction. We listen and adhere to our clients needs, but we will point out public claims that are lacking merit from a select few.
Posted by GandyLabs, 01-03-2010, 04:02 PM
Info instead of support. That's my apology. I have no problem with admitting MY mistakes. What's pissing me off is that I've gotten more response time by complaining on a 3rd party forum than I have trying to contact you guys through your support system. Yesterday, I received multiple emails about sites being down. I checked, and the complaints were valid. I give you guys about 5-7 minutes of leeway before I consider it more than just a blip. Secondly, you should note that I DID NOT CREATE THIS POST, so clearly I'm not the only one noticing this. I refuse to budge on my use on the word "multiple" because I've seen this firsthand. Depending on what your idea of "extended" is, we'll take that out. But that still leaves unexplained and sporadic. Should I have to come to a forum to find out about your outages when WHMCS has a place for announcements? I've never complained about your costs. It's a good deal. All the cPanel and WHM stuff works just fine. Seriously dude, I'm not asking for a lot here man. I understand sh*t happens, but when you come on here barking after having your 2nd 10+ minute outage in 3 days without ANY quick email blast to your customers to give them a heads up, that's pretty messed up and it's coming off cocky. And I'm paying for a dedicated ip! I've given several good reviews after getting help and like I said, if I see an improvement in the stability, I will gladly come back on here and make it known. But don't try to make an aware customer out to be the villain. Last edited by GandyLabs; 01-03-2010 at 04:07 PM.
Posted by GandyLabs, 01-03-2010, 04:16 PM
And as I peruse this site, there are quite a few threads complaining about the SAME THING. Not complaints about dumb stuff like register_globals being off. They're all about DOWNTIME. This post was in November. "Hi everyone I like to have your support from different locations just to try to find out the status of Jixhost.com becasue it seems like their service is down for a while at least 2 hours. I'm a new customer from Jixhost.com and I'm very very concern about this failure." "Anyone know what's up with jixhost.com? It is affecting my reseller account and my customers. Just worried a little bit" "Jixhost.com is hosted at softlayer.com in Tx. I can't get to their site and since they have such a fancy datacenter I figure something must be broken Anyone else having trouble with jixhost.com or is it just me." Or are they just host hoppers as well?
Posted by JixHost, 01-03-2010, 04:31 PM
Sometimes we just can't do a email blast. If an abusing account decides he wants to start rapidsharing to thousands of his best buddies and drives the server to crash, we are tied up doing 2 things. 1. Getting the server back up ASAP and 2. Suspending or terminating the account that caused the outage. Every second matters in these types of cases and our full efforts go to 1 and 2. Now, if we do a server migration or a planned maintenance then we can and do send out emails to all that will be affected. If I've come across as cocky then I apologize for that. For a host to be over 99.9 percent uptime, they must have 44 minutes or less of downtime for the month. For a host to have over 99 percent uptime they must have less then 440 minutes of downtime for the month. Most established hosts fall between these 2 figures. Food for thought...
Posted by JixHost, 01-03-2010, 04:43 PM
Our uptime for the last 12 months have been from 99.6 to 100 percent uptime. When it's not 100 percent there will be negative posts. Google any host and you will see this. I see that you are not happy with us nor can we make you happy, so how long will you need to transfer your accounts out? (I'm trying to tell you to find another host) Last edited by JixHost; 01-03-2010 at 04:51 PM.
Posted by GandyLabs, 01-03-2010, 05:01 PM
I copied and pasted those complaints in response to you making it appear as if I was being irrational.
Posted by GandyLabs, 01-04-2010, 12:21 PM
From http://www.websitepulse.com/help/tools.php Website test results URL tested: http://www.jixhost.com Test performed from: Seattle, WA Test performed at: 2010-01-04 11:19:41 (GMT -05:00) Resolved As: Status: Cannot resolve hostname Response Time: 0.000 sec DNS: 0.000 sec Connect: 0.000 sec Redirect: 0.000 sec First byte: 0.000 sec Last byte: 0.000 sec Size: 0 bytes
Posted by RedXhostings, 01-04-2010, 12:29 PM
Again a 24 minute downtime it seems server is up but my all website including jixhost own website is down. Enjoy the attachments Attached Thumbnails Last edited by RedXhostings; 01-04-2010 at 12:34 PM.
Posted by GandyLabs, 01-04-2010, 12:33 PM
You must be a whiny host hopper like me, huh? How dare you complain about downtime! lol
Posted by RedXhostings, 01-04-2010, 12:38 PM
yeah i am scared WOW guess what??? its again down volla
Posted by RedXhostings, 01-04-2010, 12:50 PM
again up after 12 minute
Posted by GandyLabs, 01-04-2010, 03:08 PM
Try it now. It's down again. It's hosts like you, JixHost, that create these "host hoppers" that you're complaining about. Absolutely f*cking ridiculous.
Posted by RedXhostings, 01-06-2010, 02:38 AM
Hey Guys Here are JixHost's server11 latest Statistics. Just for update Attached Thumbnails
Posted by SCAMDIED, 01-06-2010, 02:49 AM
I really don't know what is your purpose by doing this. If you really don't like your provider you can go to another one. Jixhost doesn't owe you anything. They provide service and you don't like it why you still use them ? Or your purpose is going to hurt Jixhost ? I believe he received your complains. So if you still want to use service from them. Why not stop complaining here and use support ticket to solve your issue ? By the way you resisted your account two months ago and all your posts are about complains to Jixhost. I think your purpose is clear. Last edited by SCAMDIED; 01-06-2010 at 02:57 AM.
Posted by RedXhostings, 01-06-2010, 02:58 AM
i am sorry you are taking this totally in a wrong way, We are not hurting anyone, just trying to put facts online.. to update others users.
Posted by JixHost, 01-06-2010, 03:02 AM
RedXhosting, You keep wanting to host illegal websites on our network. Your account is now suspended. Let this serve as a final warning to you. One more and you will be given a 24hr notice of account termination. TraceRoute to 74.86.58.178 [downloadingz.com] Hop (ms) (ms) (ms) IP Address Host name 1 19 10 8 72.249.128.109 - 2 16 17 8 206.123.64.82 - 3 8 6 6 216.52.189.9 border4.te4-4.colo4dallas-5.ext1.dal.pnap.net 4 21 6 6 216.52.189.18 softlayer-11.border4.ext1.dal.pnap.net 5 21 20 8 66.228.118.205 po2.dar01.dal01.dallas-datacenter.com 6 34 15 10 66.228.118.214 po1.fcr04.dal01.dallas-datacenter.com 7 7 11 10 74.86.58.178 74.86.58.178-static.reverse.softlayer.com Trace complete Retrieving DNS records for downloadingz.com... DNS servers ns1.redxhostings.com [74.86.58.178] ns2.redxhostings.com [208.43.10.128] Last edited by JixHost; 01-06-2010 at 03:06 AM.
Posted by RedXhostings, 01-06-2010, 03:10 AM
ok i am deleting my website downlodingz.com, Thanks for updating. now please open the account so i can keep my other websites up.
Posted by JixHost, 01-06-2010, 03:11 AM
The facts are online alright You want to post some what (inaccurate) results online that are much lower then what pingdom and webhostingstuff monitoring display. I think we can be at 100 percent uptime if we clean out the accounts that cause issues on the server, agree?
Posted by RedXhostings, 01-06-2010, 03:16 AM
Secondly i just dont want to hurt anyone, i apologies for my talks, again sorry for everything . thanks nd regards
Posted by SCAMDIED, 01-06-2010, 03:16 AM
OK. Now everything are all clear. Last edited by SCAMDIED; 01-06-2010 at 03:23 AM.
Posted by RedXhostings, 01-06-2010, 03:18 AM
yeah i am agreed so that is why i am deleting downloadings.com account, thanks for update
Posted by RedXhostings, 01-06-2010, 03:24 AM
Hello Jixhost, Please unsuspend my account so i can remove the downlodings account, and i won't publish any of stats again. Thanks
Posted by SCAMDIED, 01-06-2010, 03:26 AM
You break their TOS and I think now you must wait. Now is the time you should use their support ticket to get contact. No one would like to see an illegal user complains here. Last edited by SCAMDIED; 01-06-2010 at 03:30 AM.
Posted by RedXhostings, 01-06-2010, 03:31 AM
yeah i have already posted a ticket.
Posted by JixHost, 01-06-2010, 03:40 AM
You are free to post whatever you like, that is not the concern. Our concern are the accounts you host and that you choose to blatently host them. Your account is suspended for 24 hours, if you do not accept then we will unsuspend it, for you to take your files to another host. Once you remove your files then your account will be effectively terminated. Please advise us of your preferance.
Posted by RedXhostings, 01-06-2010, 03:59 AM
yeah i will remove the downlodings account, and will not support these type of accounts again, please open my account, i want to continue with you jixhost. Thanks and Regards
Posted by JixHost, 01-06-2010, 04:07 AM
A new support ticket response has been made. Client: Department: Technical Support Subject: please unsuspend my account Priority: High Hey bro, i want to work with you please accept my sincere apologies, you will never find my again doing bad stuff. i will remove the downlodings.com account immediately, please unsuspend my account brother i shall be very thankful to you for this act of kindness Thanks and Regards You can respond to this ticket by simply replying to this email or by logging into the administration area. Did this come from you, RedXhostings? This sounds sincere that you will not continue to break tos. I've unsuspended your account, now clean it up.
Posted by RedXhostings, 01-06-2010, 04:12 AM
Yes ,this is my email (support ticket) jixhost, i wont break any of your tos, so please unsuspend my account. Thanks & Regards
Posted by JixHost, 01-06-2010, 04:15 AM
Your account is unsuspended.
Posted by RedXhostings, 01-06-2010, 04:25 AM
Thanks for unsuspending my account, you wont find any of my client breaking your TOS. Thanks & Regards
Posted by GandyLabs, 01-06-2010, 06:42 AM
That's all nice and dandy, but a) I have nothing to do with illegal sites and b) my stats were still accurate. In response to you, SCAMDIED, when a host appears to not want to take responsibility for its shortcomings, it is up to the customers to alert the web community. We all know how hard it is to find a good hosting company. Why let someone be in dark when you can be of help? And I specifically posted the outages because of the arrogance that was showed earlier in the conversation about me exaggerating the amount of downtime. And the next day there was another 20 minute outage. Get your facts straight.
Posted by zorveo, 01-06-2010, 11:28 AM
I switched from JixHost to having my own servers because I was tired of the unexplained downtime.
Posted by JixHost, 01-06-2010, 06:12 PM
Why don't you leave instead of staying month after month after month with us? :/ You should find a new host in you quest to find a good one. I'm not sure why you say you are having a difficult time as there are certainly many good ones here on WHT.
Posted by GandyLabs, 01-06-2010, 07:00 PM
First of all, I've been with you guys for less than 3 months. Trust me, I'm already setting up with a new host. I'm sure you think I'm naive enough to not realize that I'm being ignored when I log onto your support chat to get help. But it's cool. Secondly, just because I leave doesn't mean I don't know you guys' service and support sucks. Plus anybody with a brain can see how rude you all are just by browsing the different posts.
Posted by JixHost, 01-06-2010, 07:22 PM
When you abuse service techs they will ignore your (ip), nobody has to take abuse from anybody and that includes you no matter who you think you are. Many hosts would have terminated your account. I think its time for you to leave this month as we are getting ready to refuse to serve you.
Posted by GandyLabs, 01-06-2010, 07:27 PM
ABUSE SERVICE TECHS? Are you f*ckin kidding me? You have 30 minute outages 2-3 times PER DAY for 3 or 4 days straight and you're getting Abused? I would love to hear about this "abuse" you're referring to. I'm not one of those pushover customers that will let you use the stereotypical excuses by trying to paint me to be one of those ridiculous customers who makes absurd requests.
Posted by JixHost, 01-06-2010, 07:35 PM
yes... that's correct about the abuse and you are exagerating about the outage. So, why dont you leave today? Start the new year fresh! (please)
Posted by GandyLabs, 01-06-2010, 07:36 PM
It's amazing how dedicated you are to posting in this forum. Maybe if you spent as much time porting your WEBSITE to a different host so you can contact people when your ****** servers go down or trying to figure out how to properly manage your Apache installations, we wouldn't be having this conversation.
Posted by GandyLabs, 01-06-2010, 07:40 PM
Like I said, don't just make accusations. Back them up. Let's see some transcripts of this abuse you're referring to. And I've read your Terms and Conditions and I have not violated it at all. You can't terminate my account until it's defaulted. I have a month to migrate. *******.
Posted by JixHost, 01-06-2010, 07:43 PM
We have 0 tickets in que and 2 pre-sale chats running. We have PSM manage our servers for us and I placed another order from Softlayer today. I have nothing better to do then give you my undevided attention. Now... about you leaving today...How can we make this happen?
Posted by JixHost, 01-06-2010, 07:47 PM
Let me make something very clear to you. A business has the right to refuse service. In other words, I can tell you to pack your files and leave now.
Posted by GandyLabs, 01-06-2010, 08:00 PM
Let me make something clear. I know how to run a business. I can definitely tell you that you don't have an official business conversation in a f*cking Web Hosting Forum. You want to talk to me about JixHost, please contact me through official JixHost correspondence. As far as I know, you're not even an official representative of JixHost. You're just the first person who tried to register that username in this forum. And if there is any funny business, the BBB will hear about it. But then again, that's probably why you're not BBB Accredited. You're missing a big point--you took my money. You can't refuse service AND take someone's money. Again, you're not dealing with a fool here buddy.
Posted by JixHost, 01-06-2010, 08:18 PM
So now you don't want to be in the public eye anymore (funny). Lovely choice of wording about our forum, WHT (shame on you). I am the owner of JixHost and will authorize a refund the unused portion of the month for you. Effective Jan 7 JixHost will no longer offer services to you, therefore you have 24 hours to packup your data and leave. A refund of the unused portion will be refunded back to you in the same form of payment you have made. Once you remove all of your data you will need to submit a ticket so we can close your account and process a refund to you.
Posted by GandyLabs, 01-06-2010, 08:21 PM
Get over yourself. I could care less about discussing your ****** service and downtime in a forum. But any REAL BUSINESS MAN would acknowledge that you need to discuss ACCOUNT INFORMATION through the proper channels. I've already switched hosts. And effective Jan 7, JixHost will be still be a crappy hosting company with unparalleled arrogance and a lack of professionalism.
Posted by JixHost, 01-06-2010, 08:31 PM
I will believe you when I stop seeing most new activations via "Friend" in WHMCS. We don't pay to advertise but our growth is exponential. Thank you for leaving as nobody has to be subject to your abuse.
Posted by GandyLabs, 01-06-2010, 08:38 PM
You're growing because you're cheap, new, and there's not a lot of info out there about you. Like I said before, I didn't create this post, so I'm obviously not alone. So don't flatter yourself buddy.
Posted by JixHost, 01-06-2010, 08:42 PM
We're around for several years and Google has about 70,000 entries of jixhost so you are incorrect. As far as being cheap, you are probably correct on that one.
Posted by DeliciousPizza, 01-06-2010, 10:51 PM
Hello JixHost, I recently submitted a ticket offering assistance regarding some very serious issues please can you personally review my ticket as not only would it help all clients on the server but it would resolve most current issues and future problems. Ticket ID 487145
Posted by JixHost, 01-06-2010, 10:59 PM
I had replied to your ticket a few hours ago rejecting your offer. We have PSM securing and manageing our servers. It would be reckless (stupid) on our part to just give out root access to our servers to anyone asking for it. Also your suggestions to use a free software firewall (cfs) over a $30,000 Cisco Guard firewall is one that will never make sense. As I politely told you in our reply "no thank you" ...I could go for a good sicilian pizza though. Last edited by JixHost; 01-06-2010 at 11:02 PM.
Posted by KMyers, 01-07-2010, 12:51 AM
Hello,
Posted by wehost, 01-07-2010, 11:41 AM
I Host my hosting site with Jixhost too and right now my Master Reseller account is down.
Posted by SCAMDIED, 01-07-2010, 01:17 PM
They are doing migration process to new servers. Plz wait.
Posted by DeliciousPizza, 01-07-2010, 01:28 PM
There moving to new servers? I don't think they would have needed to if they took on board my suggestions but I can understand them not, but there are some serious issues I'll update them once JixHost.com is back online.
Posted by SCAMDIED, 01-07-2010, 01:33 PM
Hi. I am interesting in your discover. Can you pm me ?
Posted by JixHost, 01-07-2010, 01:46 PM
Hi, The recent downtime is attributed to hardware, according to Softlayer. I understand you are trying to make a name for yourself, according to your resume you had sent to us, but please don't conclude to assumptions without having access to trouble shoot and really know. Had we taken your suggestions, it would have done nothing relating to the hardware...which has been affecting the server for almost a week.
Posted by JixHost, 01-07-2010, 01:56 PM
Hi, I used to love cfs but in rare cases, as they warn it may lock the server out completely. This happened to us last month and the server needed to be consoled and cfs removed. I never thought it would happen by under the right conditions, ie: attack driving loads it can and does block out everything. This is interesting weather here for sure... I have a hunch we may get a busy hurricaine season. I'll never forget Wilma when we were in S.FL as it took out a wall and it was windy inside of the house. :/
Posted by DeliciousPizza, 01-07-2010, 01:58 PM
If configured correctly it's not an issue. I look forward to the new server speeds.
Posted by bonyeza, 01-07-2010, 04:07 PM
Hi Jixhost, I know it is seems unprofessional for me to post support issues here, but I am desperate since I still haven't gotten any response from your technical support concerning an urgent issue. I assume since I can see you are online here you could have someone sort out my problem since my client is really suffering. I am 8 hours ahead of you therefore it is night-time here and since it is daytime there I would appreciate if you could urgently deal with my ticket asap so that in the morning I can update my client. The latest (out of many) support ticket number is: #424542 The time is desperate and that is why this measure is equally desperate. Otherwise your service is OK thus far:-) I am going to bed now (11pm) and I surely hope you would have solved my problem in the morning since I have been waiting for the last 12 hours:-( Thanks.
Posted by JixHost, 01-07-2010, 04:16 PM
Hi, That ticket had been replied to. Should you have any additional questions feel free to email us should you need clarifications. I'm sorry, that we do not handle support on WHT.
Posted by SCAMDIED, 01-08-2010, 04:29 AM
Hi Jixhost, I have a ticket #855464. Thanks.
Posted by SCAMDIED, 01-08-2010, 04:45 AM
You are my hope to me to save one of my clients. Thank you.
Posted by gregorymoose, 01-08-2010, 11:44 AM
When I try to read email, All I have been getting from Jixhost is: Warning: fsockopen() [function.fsockopen]: unable to connect to localhost:143 (Connection timed out) in /usr/local/cpanel/base/3rdparty/squirrelmail/plugins/login_auth/functions.php on line 129 What is wrong!!!!!!!!!!!!!!! Greg.
Posted by gregorymoose, 01-08-2010, 11:48 AM
OK, now the jixhost.com site is also down...lol Who is this jixhost idiot???
Posted by gregorymoose, 01-08-2010, 02:01 PM
This is how jixhost is right now (and almost every hour of the day) http://img177.imageshack.us/img177/6...an201012pm.jpg http://img177.imageshack.us/img177/6...an201012pm.jpg
Posted by KosHost, 01-08-2010, 02:03 PM
Again downtimes... i am thinking if i can work with jixhost again my clients pissing me off what happen with my site. it's really bad and if i try to open their support live chat no one replying to me. I would like to know the problem? and when it will be fixed.
Posted by gregorymoose, 01-08-2010, 03:06 PM
KosHost, I agree with you 100%... I find it very unprofessional that the owner does not even reply to tickets. He then pretends that he is upgrading or doing whatever. It seems like people have resulted to even posting ticket numbers in WHT so that he can respond. It seems like he spends more time on WHT telling lies and defending himself rather than supporting his paying customers. He is just a blatant liar and he should not even be in business. Does he understand that some of us earn a living from what we do? It is very very very annoying...I have no words!!!
Posted by DeliciousPizza, 01-08-2010, 03:56 PM
JixHost are currently moving clients to a new server this may take some time.
Posted by gregorymoose, 01-08-2010, 04:10 PM
That is a lie...jixhost always says that they are moving clients since November 2009. They have only 947 clients on the server named "server11" at softlayer. A simple reverse search shows this clearly... If things do not improve in the next few days...I will post all their server specs here and also other information to prove that jixhost owner is a big lair... Actually jixhost is run by only one person and I have all his details, so do not think that it is a big organisation...stay away from it if you want your business to succeed!!! I am also gathering other people who have been aggrieved by jixhost so that we can see if we can sue them. How does moving clients also cause the server to be down every hour of the day... My friend, we have been in this business for long and jixhost has been around since Aug 12 2008 (which is the other day)... a simple whois will confirm this. We are not little children to be lied to!
Posted by smithy2010, 01-08-2010, 04:44 PM
Ive been with them for 2 weeks and im leaving because my sites are always down. Waste of money
Posted by KMyers, 01-09-2010, 03:08 AM
Hello,
Posted by gregorymoose, 01-09-2010, 04:16 AM
1. My sites are still down 2. I have sent support requests and no response 3. I have called and the owner is very rude Stay away from Jixhost!!!
Posted by gregorymoose, 01-09-2010, 04:20 AM
Keith, please also email him at info@jixhost.com Perhaps he will listen to you and get things fixed instead of him keeping quiet and insulting his customers. I think jixhost is run by an immature young boy who things he knows everything!
Posted by DeliciousPizza, 01-09-2010, 04:36 AM
Hello KDisk, I wrote like a whole page on how to get things fixed and optimized I've seen the process list and connections the server needs to be optimized and secured properly but he refused my help and it now appears that he's gone and bought a whole new server when he could have saved the money and just have tweaked and optimized his existing one. JixHost if you still want any help at all simply update the ticket I would be more than glad to give you a hand. Also to existing clients having problems he's still transferring selected clients to his new server. Last edited by DeliciousPizza; 01-09-2010 at 04:42 AM.
Posted by KMyers, 01-09-2010, 04:44 AM
Hello,
Posted by gregorymoose, 01-09-2010, 08:51 AM
I am still skeptical that there is any new server since I have been lied to since November 2009... Is there anyone on jixhost who is already in the so called new server?
Posted by generouswebhostin, 01-09-2010, 09:02 AM
It looks like their main website is down as well. I was just trying to check it out.
Posted by SCAMDIED, 01-09-2010, 09:53 AM
I think they put s11 down. According to their notice mail, there will be two new servers up in the same time. I know it is not a easy way to split one server users into two servers,but I think they should tell us when the new servers will up. If all my clients leave me and how can I stay with Jixhost.com ? And I really want to know will they apply the 99% uptime policy, will I get some discounts in next month or something. Plz come back Jixhost.com.
Posted by JixHost, 01-09-2010, 10:21 AM
Old server11 (nocdata.com) will be back up in 3 hours. Server12 (nocdata1.com) is live and taking in accounts. New server11 is ready to continue taking in accounts after we finish with server12. Everyone will have new ips. Retrieving DNS records for nocdata1.com... DNS servers ns5.jixhost.com [74.86.208.186] ns6.jixhost.com [67.228.65.96]
Posted by JixHost, 01-09-2010, 10:43 AM
I still do not know who you are. It appears as if you are/were an account that we recently had sent a notice of termination to and are merely trying to sabotage. Being that 100 percent of your posts are about bashing jixhost and the fact you are not posting a name or domain raises a flag. Feel free to reveal yourself and domain you have/had hosted with jixhost so all information can be brought out.
Posted by JixHost, 01-09-2010, 11:05 AM
I certainly appreciate it, and thank you. I've been wanting to split the server regardless into 2 separate servers. There were hints this last week about one of the drives having issues, hence this mornings 3 hour outage for reloading the os and copy/replace the drive. I was hoping the I could just transfer, but the drive was getting worse.
Posted by DeliciousPizza, 01-09-2010, 11:23 AM
Hello Jixhost, Have you ever considered DNS clustering? Such as setting up two individual servers on separate networks running cPanel DNS ONLY this has many benefits such as you always having the same name server IPs and your client's not having to change there domains name server IPs when you move servers or between your existing servers as your Shared/Reseller servers synchronize with the NS1 and NS2 server this provides a much more reliable name server setup as if NS1 goes down your clients domain will still load (As NS2 is up) and gives you the freedom to move servers and clients between servers without them even noticing.
Posted by SCAMDIED, 01-09-2010, 11:30 AM
Thanks for this information. I send a PM to you. Plz help me and thank you.
Posted by gregorymoose, 01-09-2010, 11:58 AM
My concern with you jixhost is your lack of basic business skills like: - being proactive - informing your customers before you do such drastic changes - replying to your support tickets - not behaving like an emotional woman with PMS - telling the truth There is no way I am going to post my account details here since I know you will behave like a little child and suspend my account for just telling you the truth.
Posted by JixHost, 01-09-2010, 12:24 PM
I think you owe it to all involved in this thread so the entire story can be revealed. Besides, if jixhost is so terrible you would have left already and not worry about your account being closed, that is if we have not already sent you a notice for a reason you do not want spoken about. :/ I have an idea who you are and frankly, I don't blame you for hiding. Last edited by JixHost; 01-09-2010 at 12:32 PM.
Posted by djshades2004, 01-09-2010, 12:39 PM
Just noticed JIXHost is down acording to ismysiteup.org @ 16.38. Just Wondering what your uptime for jan is so far?
Posted by gregorymoose, 01-09-2010, 12:43 PM
I hope everyone can now see the type of person jixhost is... Once simple question: Jixhost, what are you doing here posting on WHT while you should be sorting out your server problems? As I have told the others, you are very childish... Whether I am still with your service or not does not matter...all that I know is that you really need to stay away from WHT and concentrate on your server problems...that is the only way your clients will know that you are a serious person... Staying here defending yourself does not help... You can come back here to defend yourself once your server is up and everything is working, otherwise your clients are still suffering:-(
Posted by SCAMDIED, 01-09-2010, 12:43 PM
Hi jixhost, I have a PM for you. I am appreciate if you can read it. I believe everything will be fine later. ^^ Thanks.
Posted by DeliciousPizza, 01-09-2010, 12:44 PM
JixHost if you have MSN please add me: Delicious_Pizza@hotmail.com Anyone else please add me if you want to discuss or want any help.
Posted by KosHost, 01-09-2010, 11:02 PM
Hello JixHost, Webmail are not working on server11 it's not installed well. On RoundCube i recieve this error CONFIGURATION ERROR main.inc.php was not found. db.inc.php was not found. Please read the INSTALL instructions! --- On Horde this Failed to import Horde configuration: Warning: include(/usr/local/cpanel/base/horde/config/conf.php) [function.include]: failed to open stream: Keine Berechtigung in /usr/local/cpanel/base/horde/lib/Horde/Registry.php on line 874 Warning: include() [function.include]: Failed opening '/usr/local/cpanel/base/horde/config/conf.php' for inclusion (include_path='/usr/local/cpanel/base/horde/lib:/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/horde/lib/Horde/Registry.php on line 874
Posted by JixHost, 01-09-2010, 11:06 PM
You are still on the old server. If you have any issues please submit a ticket. We will not handle support on public forums.
Posted by gregorymoose, 01-10-2010, 02:57 AM
Things look better now... But please remember the little advice: 1. always respond promptly to your customers' tickets 2. always tell the truth 3. give your customers a warning before you attempt anything drastic 4. do your major changes over a weekend and not mid-week 5. do not be rude to your customers 6. help your customers even on WHT, especially when your own site is down 7. terminate accounts of those who abuse your server immediately without warning (put that in your TOS so as to avoid legal tussles) 8. listen to advice from others (e.g. k-disk has tried very hard to offer you his help) 9. If your are "not online" in your online help system at jixhost.com, do not set it that you are "online". It is annoying when customers and prospects want to chat with you online and you ignore them. 10. Enjoy your work and have fun, web hosting is a very fun job. Jixhost, your company is still young and you are about to hit 1,000 customers and I wish you 10,000 more customers before the end of the year! Gregory.
Posted by KosHost, 01-10-2010, 09:39 AM
JixHost, Yes you are right about handling support on public forums but there are something wrong i can´t login on JixHost client area to submit a ticket. I send Password forget recieved a new one and tried to login still the same. It doesn't work i can't login on JixHost Client Area JixHost live help offlfine also so?
Posted by SCAMDIED, 01-10-2010, 09:42 AM
I have the same issue. I want to submit a ticket but I can't login to Client Area. But I can feel that the migration is almost complete ^^.
Posted by SCAMDIED, 01-10-2010, 10:16 AM
Issue is fixed !
Posted by KosHost, 01-10-2010, 08:58 PM
JixHost server11 again down
Posted by Sparrow-Sean, 01-10-2010, 09:41 PM
I can confirm that their site is down:- http://www.jixhost.com/
Posted by prymorsk, 01-10-2010, 10:10 PM
They came back up but email does not seem to be working. My wife had not checked messages for three days due to system downtime. She wonders how I can still have customers if this is how I run my business. Good question I tell her.
Posted by Sparrow-Sean, 01-10-2010, 10:12 PM
With the amount of downtime and the length of this thread, I would advise that you backup, packup and move to a new service provider - preferably a non-oversold one
Posted by SCAMDIED, 01-10-2010, 11:02 PM
I lost one VIP client because of these issues, I can't got the backup file because Jixhost suspend it when they start the splitting process. Their tech tell me that they suspend some accounts so that the load will not go high but he will unsuspend it after "3 days". After more than 3 days I still get nothing. I PM jixhost and don't get any response. Open a support ticket in many days and can't get any help. This morning I refund 5+ clients....
Posted by Sparrow-Sean, 01-10-2010, 11:08 PM
Why would they suspend some accounts, Did they give notice? - Generally accounts that use high usage may get suspended until the issue is corrected, This is done to not bring the servers down or to corrupt data on the server because of the high usage which in turn can fail many processes such as exim and ftp. At this rate, I would start looking at alternative providers who do not offer the world for pennies.
Posted by SCAMDIED, 01-10-2010, 11:14 PM
Of course , they didn't give any notice. And they said they suspend it because they are doing the splitting process, put accounts into two server. I don't think my client is the issue to bring the server down. (They suspend it in the beginning and than their server is going worst....) .....
Posted by Sparrow-Sean, 01-10-2010, 11:16 PM
If clients were being spit into 2 seperate servers they should not need to put their account on a "Suspened" status. They can easily migrate the account to the new server with minimal downtime.
Posted by SCAMDIED, 01-10-2010, 11:21 PM
I don't have any idea about why they don't do this. (SAD) But I already lost the VIP client this morning.
Posted by Sparrow-Sean, 01-10-2010, 11:24 PM
Have you got backups of your account?
Posted by XeHSean, 01-10-2010, 11:25 PM
Perhaps it my be worth switching to a new provider? It generally isn't a good sign when you are losing clients because of your provider
Posted by JixHost, 01-10-2010, 11:28 PM
Scamdied, We only suspend accounts that pose high loads according to WHM 24hr data. I sent you the snippet. I can post it if you would like from the abuse notice email we had sent to you. Unfortunately your spam blog that overloaded SQL from scraping the internet every minute. I'm sorry but everybody should not suffer for 1 account.
Posted by SCAMDIED, 01-10-2010, 11:30 PM
Yes, I do my best to backup all my clients in two days ago. But the VIP client is suspended so I can't get the backup. I am going to find a new provider right now.
Posted by JixHost, 01-10-2010, 11:30 PM
We don't suspend for transfers, only for abuse. WHM/cPanel express transfer does suspend the account automatically in express mode. We do not run this mode during transfers.
Posted by Sparrow-Sean, 01-10-2010, 11:33 PM
I was only going by the statement of the OP - Though yes I highly understand as it would not suffice with me if that was the case. How many times did the OP use High Loads on your servers as a one time High Load could be a one off.?
Posted by SCAMDIED, 01-10-2010, 11:34 PM
Ok, plz resent it to me because I don't receive it. And what you said here is not the same in support ticket. I am interesting in you have time response this in WHT and why not say something in support ticket. ^^. Last edited by SCAMDIED; 01-10-2010 at 11:37 PM.
Posted by JixHost, 01-11-2010, 02:36 AM
Are you sure? Interesting ending... << client name >> Client Delete Support Ticket 01/07/2010 16:09 Hi there. One of my client , << domain name >> , is suspend. He is a Wordpress user and I believe the WP use too many resource. I am going to move the account from this server. Can you give me a favor to unsuspend this account so I can download the backup file. After that I will remove it ASAP. Thank you. Best Regards. ---------------------------- IP Address: << IP address >> << client name >> Client Delete Support Ticket 01/07/2010 23:09 Hi there. After contact to cleint , he doesn't use cache plugin in WP. Can you unsuspend this account so I can get the backup file ? I willremove it ASAP. Jose N. Staff Delete Support Ticket 01/07/2010 23:45 Hello, Once we are done with the transfer I can unsuspend. We cant risk it bringing down the server while ther transfer is taking place. Regards, Jose N. JixHost | Support Introduce people to JixHost and earn money! https://safe.jixhost.com/affiliates.php << client name >> Client Delete Support Ticket 01/07/2010 23:49 ^^. Hi , thanks for your fast response. I noted that the server load is down to normal , it is really a good news for everyone. Can you let me know how long the process will complete so I can let my client know. Last edited by Harzem; 01-11-2010 at 09:36 AM. Reason: privacy
Posted by Sparrow-Sean, 01-11-2010, 02:38 AM
I do not see the point of pasting this here, Is this to prove some point? - Though glad to hear that things are moving along nicely. ATH
Posted by JixHost, 01-11-2010, 02:54 AM
Ok, plz resent it to me because I don't receive it." "And what you said here is not the same in support ticket." "I am interesting in you have time response this in WHT and why not say something in support ticket." Thats why I had posted the ticket.
Posted by Sparrow-Sean, 01-11-2010, 03:02 AM
Alright, My apologies
Posted by SCAMDIED, 01-11-2010, 06:37 AM
OK, Jixhost, I don't think that is a good idea to show my personal information and my client's information in public. I am sorry about this and I am appreciate if you can remove it and thank you. Last edited by SCAMDIED; 01-11-2010 at 06:51 AM.
Posted by idrocas, 01-11-2010, 07:51 AM
Hi there Jose N. I'm writing to you about some comment posted here and on this tread. I'm doing this by petition of Miguel Gonzalez who is running now RHostingMX, like he said to you, I was moved out from RHostingMX management, but he is really concern about your post here, because you are thinking that it was me who is writing all this post, but I can tell you is not me, so please be cool about RHostingMX and Rodrigo Castillo. Thanks, Rodrigo Castillo ROC@S MEXICO
Posted by RHostingMX, 01-11-2010, 08:07 AM
Hello everyone and hello Jose N., is Miguel Gonzalez who is writing to you I ask a few minutes ago to Rodrigo Castillo to write over here to clear any possible misunderstanding about his relationship with RHostingMX and this post. Like many other users from Jixhost.com I'm very very concern about this downtime and all of the issues related with this upgrade process. I don't recieve any notice about this upgrade process and that is what I understand, you are in middle of an upgrade process and that why your service is failing, right? So please just let me ask you how many time takes to complete this process, because my clients start to complain since last friday and until today the service is failing. I'm very sorry to post this issues over here but it looks like the is a fast answer here than directly from Jixhost.com Like I said, I'm very sorry if this can bother you, but now I'm so desperate and concern because this kind of issues gives me a lot of problem with my clients and many of them start to think on move out from my service. Have a nice day Good look Miguel Gonzalez RHostingMX
Posted by RHostingMX, 01-11-2010, 09:45 AM
Hello to everyone, I like to ask something and I hope not to bother to Jose N., but for all those who are really experts here, how I can know what is the real status of Jixhost, I mean someone here post something about publish the 'Truth' of Jixhost.com and reading all the comments here at this post, well I just have a big doubt about the Jixhost service. So I'm wondering if there is something wrong about Jixhost.com becuase I start to think about the service and it looks like Jixhost.com is an only one person company, maybe that's why takes to much time to answer the questions and maybe that's why there is no real 365/7/24 support. There is nothing wrong with that, I mean how many of us owns business like that, I mean like only one person company, the real problem here is not to speak with the truth, I mean if Jixhost.com is a only one person company, well just tell us the truth about that and about the service status and we take our own decision based on our experience. I'm very sorry to post this kind of issues here but there is some people like me who needs an advice, I mean some of us are not experts and we are looking for opinions and experiences from people working with different hosting companies and experts, we are not Trolls like 'ThePrimeHost' refers to Rodrigo Castillo, we just want to take the best option by price and service, mostly by price when people like me are looking for start a hosting business.
Posted by JixHost, 01-11-2010, 10:35 AM
The only thing public is your first name and my name. I'm sorry, but you had asked me to post and I had decided to reveal the other side of your story. Public forums are most effective when both sides are disclosed therefore viewers can draw on their own conclusions. I'm now sending daily emails about the progress of the transfer. Details on which server and ips will be emailed individually. I can also post the general emails on this thread.
Posted by JixHost, 01-11-2010, 10:39 AM
Hello, Thats fine, no problem.
Posted by RHostingMX, 01-11-2010, 10:45 AM
Good morning Jose, can you tell me how much time is going to take to your service to be stable? I send a few Tickets but none of them has response yet. Sorry to bother you.
Posted by prymorsk, 01-11-2010, 01:23 PM
When will the process be complete? What I need to tell my customers is when they can send/receive email and have quality service. Did you turn off our whm access so we don't cancel jixhost? I am a one man show in my business and I don't have time for these outages and I don't have customers I can afford to give up. I don't have any further patience on this matter.
Posted by HostXNow_Chris, 01-11-2010, 01:56 PM
It seems like this has been going on for ages. I hope it all gets sorted soon.
Posted by JixHost, 01-11-2010, 02:59 PM
Hi, It's no bother. Given our previous discussions in the past I would suggest you continue to find the right host for you. I know this sounds indifferent but at some point the business relationship needs to be cut if it is not fruitful for both parties. I know, I had suggested this to you 3 months before and even made it mandatory, but your partner had asked me to reconsider. Frankly, again I am asking you to find another host that will suit your needs better. We have no interest in providing you with hosting services.
Posted by RHostingMX, 01-11-2010, 03:42 PM
Good day Jose Please don't misunderstand the information, I just asking for an estimated time just to inform to my clients when their sites works normally again. If I'm sending Tickets is just to inform you about some issues because I can't find the 'Network Issues' item and I'm not recieving any other information. This is a long downtime like that previous one and with every downtime comes problems to you to me and to my clients. So if I'm trying to understand you why you don't try to understand me, all this issues are not complains from me all those are the complains of my clients, they are calling me a lot asking when the email service is back to normal and I can't have and answer to that question. Frankly I going to look for another hosting service, I can't tell you when I move out from Jixhost but I already start my search opening a new post right here at WHT. I feel very sorry about your attitude but not always is about to win, sometimes we lose and we need to assume when is the time to win and when is the time to lose, I have to say losing is not fun. PD: I have the estimated time to the service back to normal, thanks.
Posted by RHostingMX, 01-11-2010, 03:47 PM
Jose, thanks for all your information and support. Have a nice day.
Posted by JixHost, 01-11-2010, 04:14 PM
I still don't understand if I had told you "2 days" on the 3 tickets I replied to you this morning, you continue to ask the same question, over and over again. If I post the ticket publicly with your replies showing you had received my messages will that prove to you I am responding to you or will you continue to claim publicly that we are are not replying? I hate to prove that you are lying but... I have no choice.
Posted by RHostingMX, 01-11-2010, 05:15 PM
Well sorry but I just read that info in one of them, the email related to the client portal is down because is related with the hosting service, and that is why I'm writing Tickets only, here is a copy of the Ticket: I read it and then I noted: And then I thank you: So again, thanks for the information.
Posted by RHostingMX, 01-11-2010, 05:27 PM
Jose I'm very sorry but I verify my last 7 Tickets and the notice about the 2 days is only at the Ticket # 481658 13:06pm. I start to write from the Rodrigo's personal email from Prodigy to avoid the miscomunication from the main email address related to the Reseller Account, the main email contact address is not working propoerly. Thanks again for all your information.