So sad to leave gazzin.com:-( Any ideas?

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Posted by StarSpun, 01-06-2006, 06:27 PM
Salutations! I'm so sad to say that I must leave gazzin.com. I've been with them for quite some time and I loved their service, price, and good support. Unfortunatly, their downtime has become more frequent, and I cannot afford to risk that anymore, espeicially with a new business I am setting up:-( Anyone have any ideas or offers? I'm with gazzins reseller 2 plan....and I know most of you guys laugh at costs like these, but I'm willing to believe that there is something similar out there with better uptime! *crosses fingers* I for sure need cpanel w/ fantastico, no limit on domain names, dedicated ips, and overselling allowed. Dedicated SSL would be a huge bonus. I hate to switch. Transfering is such a PAIN in the you know what....!
Posted by Shaw Networks, 01-06-2006, 06:46 PM
If it's a cPanel to cPanel transfer, most web hosts will offer to transfer your websites over free of charge. WHM automatic transfer tool makes the process very easy.
Posted by StarSpun, 01-06-2006, 06:54 PM
Heya.... Yeah....that's what I thought last time I transferred, but there were nothing but problems for some reason. I'm probably just traumatized....:-)
Posted by LP-Jay, 01-06-2006, 07:15 PM
They have writen guarenteed 99.9% uptime... have you let them know about it?
Posted by StarSpun, 01-06-2006, 07:20 PM
Heya! I've seen a few people on WHT claim they have been through downtime with gazzin, but gazzin always replies that it IS 99.9% uptime. I guess I can't bother arguing, and in the end it probably won't do any good, or change anything. I just need a bit of stability....so that's my main focus right now. I haven't been able to work on my sites all day because they've been down. In the beginning they'd send out an explanation if there was a problem....I haven't received any information about it yet. *sigh* I'm a bit worried now:-/
Posted by ScottJ, 01-06-2006, 07:43 PM
Try looking in the reseller offers section. What are your bandwidth and storage needs?
Posted by StarSpun, 01-07-2006, 02:22 AM
Turns out there was a server problem which is now resolved. I'm going to stick with them, because they've always been REALLY good until a few problems lately. We'll see what happens. After everything stablized, support was really quick in helping me set up my SSL. *crosses fingers*
Posted by jmweb, 01-07-2006, 03:28 AM
Sticking with your host is a Good idea! You've had lots of uptime with them and perhaps this may have just been a bad month for them. They may turn around and be the host of your dreams again too! John
Posted by HybridReseller, 01-07-2006, 03:45 AM
From their website:
Posted by Profuse-Will, 01-07-2006, 06:21 AM
Hi Starspun, We had several issues with 2-3 of our servers this month starting our new year. One was a DDOS attacked aimed at one of our server which caused huge issues with stability which has now been resolved. To prevent this we have begun making changes to several things in our plans and will be seen probably in a few month. Lets just say the start of the new year wasnt what we expected. However, we are on the ball resolving issues as fast as we can. Currently managing over 2000+ resellers to this day and over 30+ servers in our cluster. Let me ask you something Hybridreseller how many servers do you manage? Are you able to stop ddos attack? What about a system where it goes into read-only? A system boots and run levels scripts are not being executed, A reseller's script basically causing load spikes up to 300.00 before you can see what happened? As I can see you are fairly small therefore, you have not experience what is required. That is our advertising scheme where we work hard to strive. It will be another thing if a tech accidently reboots, kills a server, or cause damage, although we are not here to make excuses we are here to make sure the same issues does not happen again. P.S. I see you chat is offline so much for 24/7 support from your end?
Posted by HybridReseller, 01-07-2006, 06:51 AM
I'm sorry you had your DDoS attack. However, you can't just promise no downtime and try to argue your way out of it. Hyperbole or otherwise, "no downtime" means "no downtime", which is different than an uptime guarantee. If you can't promise it, don't state it on your website. That's all I'm saying. As for your live chat remark, that is for sales support, which is not 24/7. Of course, it's stated on the website, if you only cared to read more closely. And for the record, a group of CPanel servers can hardly be called a cluster. But anyhow... Thanks for handing my credentials to me Gazzin. I guess you know more about me than I know about myself. No hard feelings, right? For the record, from our website: Thank you. Last edited by HybridReseller; 01-07-2006 at 06:59 AM.
Posted by haythemh, 01-07-2006, 01:55 PM
I have been with gazzin for almost a year now and the service and support was good till this week, we face alot of downtime as they said, the problem caused by attacks and many other reasons, the problem is that the problem is not resolved till now I'm still confused, should i leave or wait more, but im really facing porblems with my clients too I hope they can solve the problem and in the same time they have to think of a way to make it up for us.
Posted by AvailNetworks, 01-07-2006, 04:26 PM
well if you were happy up until the recent problem I would hang around. every host big or small is bound to have a hiccup every now and again. make your decision based how it is handled when problems arise
Posted by haythemh, 01-07-2006, 04:48 PM
no one will belive this, cos i cant belive it after i sent my previous reply, all my sites was already down for at least 6 hours and then i was trying to reach support, i created 2 tickets for 2 different problems, one for the sites that still down, and other cos i cant login to whm i got no reply at all i tried many times to chat with online support, and they didnt even reply and when they replied i asked about the problem, they closed the chat without reply. im really disappointed from the support guy who did that (i wont say his name cos he is the same person who did the same thing at least 3 times) i hope the gusy responsibles on gazzin has reply to all this !!!!!!!
Posted by Profuse-Will, 01-07-2006, 05:52 PM
Hi, There were two server issues this morning starting around 3am PST. The ddos attack appeared to be mitigated at 6am PST however, it got to the point where our filters werent doing a good job. We have policies at the router level for acl to prevent this however it does no good. We will be implementing something new starting next month to prevent this. As for the user who close the chat on you we are getting multiple complaints on this as well. Please let me know the username and time frame. I'll be sure to talk to this individual. That kind of behavior is not tolerated.
Posted by haythemh, 01-08-2006, 08:54 AM
it was "Sam" time frame 07 Jan 2006 08:02 PM I just would like to say that the domains still down and i got reply to supoprt ticket saying at least 4-5 hours to work the server again
Posted by uumm94, 01-08-2006, 10:43 AM
Hello ALL You know I will have to do a lot of efforts to write this post in a way it is not removed for brutality My sites together with my users sites are All down sinse 1st JANUARY(more than a week now).... The worst thing is that I cannot even move, cause server is down so I cannot transfer accounts, and I am losing my best users one by one if not ten by ten.... By the way it is not the first time at all when Gazzin makes NewYear & Chritsmas presents like that. Once they managed to install my account on untested server with bad RAID wihtout backup system setup, So it finished with complete DATA LOSS (in Autumn) The policy of gazzin is to continue creating more and more reseller accounts on server even when the server loads do not go below 25, and diskspase is 95% which makes backups, defrgmentation etc impossible not mentioning connection speed. They really do not make lousy outages - just lying - "everything is working find on our side check with your provider" (even when i told them i checked with 5 providers and users from all over the world say it does not work) The other answer - is "The dns will propagate at least in 24hrs" The answer gains another 24hrs for Gazzin, so that they can have a sleep and some coffee, of course nothing works in 24 hours even things that were working before... And the third one - "Everything will be fine very soon"... As for the last problem "very soon" lasts for more than a week now.... Speeking about downtime and uptime - gazzin uptime is really far from 100% they claim - around 90% maybe. If you include JSP service vish is down 6 days a week, you may have even 50% uptime.... Live Chat is not answering for hours or even days - I do not mention support ticket system.... Which serves only to post your opinions and crying your problems to God. Anyone who is able to transfer his accounts from Gazzin, is highly advised to do so asap... I regret really that I did not do it before, cause now the server is down for 1 week and I cann not even switch hosting provider
Posted by ayksolutions, 01-08-2006, 10:47 AM
what domain(s) do you have hosted with them?
Posted by uumm94, 01-08-2006, 10:49 AM
Can i tell you later? so that the y do not block transfer process when the server is up finally? Or give me your mail - i will show you the list of 30 sites that are down for a week now with small breaks for uptime
Posted by ayksolutions, 01-08-2006, 10:53 AM
Why would they block transfer process? The reason I asked for your domain with them is to validate your post as its only your first one.
Posted by uumm94, 01-08-2006, 10:55 AM
Beleive me it is not the first one - and I would not write such a long post just like that.... See my signature for my website And you can try to access LiveChat right now - I am waiting for 9 hours now I do not know what a company like Gazzin can do - If they are Lying all the time, closing ChatWindows, Replying - "Hey, how many time should i tell you it is problem wit your ISP, all works fine on our side" then they can possibley do somthing bad in addition like blocking transfer process to another Server.... Last edited by uumm94; 01-08-2006 at 10:59 AM.
Posted by ayksolutions, 01-08-2006, 10:59 AM
Says your account is suspended. Thank you for the link though. Saw that before, but wasn't sure if that was the correct one.
Posted by uumm94, 01-08-2006, 11:05 AM
Well to see my account is suspened i needed to spend 5 mins.... No why would one suspend my reseller account ? maybe they suspect me in ddos now How do they manage to keep there site alway up? Last edited by uumm94; 01-08-2006 at 11:09 AM.
Posted by webair-gene, 01-08-2006, 11:08 AM
Maybe your account was using too many rescources. Gazzin has a lot to deal with right now, if they have been good thus far I would give them some breathing room taking into consideration how good they have been.
Posted by uumm94, 01-08-2006, 11:21 AM
Gazzin where good, when i signed up - i was among first on server, but they continue creating new accounts untill there is now space on server at all - When server is back I can give you screenshot saying 95% of diskspace is occupied. And They continue creating new accounts even when CPU average is 25.00... I really regret to say that - eventhough I i had problems with gazzin, my posts on forums were only positivie (even after DataLoss).. But then ther uptime, service, support and server load were going worse and worse... They just have to do smth about it. I would agree to pay double price to have 15-20% of diskspace available for defragmentation and backups and uptime 99%. If they do not change their policy - it is not my fault... I was REALLY REALLY disappointed MANY MANY times before a decision to post what i posted... And worse thing - I hate their lies . I can understand DDOS can happen with everyone - but when they say "Everything is fine on our side This is your ISP problem" it makes me really angry, cause I really check with 5 ISPs and get complaints from all over the world...
Posted by ayksolutions, 01-08-2006, 11:28 AM
do a whois on the gazzin.com domain you get: Psychz Networks +1.6265492801 Try calling them, they are based out of CA. Email is sales@psychz.net Good luck
Posted by uumm94, 01-08-2006, 11:34 AM
Thanks a lot - They are telling on LiveChat that they are working on the problem. So they do to other users I met... I do not think they will tell me smth intresting on Phone, but I will try...
Posted by Profuse-Will, 01-08-2006, 05:20 PM
Hi Umm, Backups will work but if we are getting over 70mbits of attacks I dont think there is much you can do. We didnt block anything. Your site was suspended due to the number of reason 1. a username biznet2 was sending spam over 1000+ emails to japanese emails 2. a few days ago I moved you to a new range of ips the DDOS stopped for 24 hours 3. you have sites that will attract ddos such as breast enhancement, penis enhancement, as well as other things 4. after your mass email happen we just began getting ddos again. 5. do you think I like to come to the office at 3am PST almost everyday this far due to this issue? This is ONE server and we have been trying to filter out such traffic. One thing I can say for sure the attacker either wants to see you go down or its aim at another forex reseller as these two resellers I moved to a new range the ddos stopped completely. Eitherway if you moved to a new host you will be moving the ddos with you as well so if you wish to move I will be WILLING to assist you to get you off! As for new users created no users has been created on hawk the stability issue has to do with the attacks on going for several months. These attacks started during November of 2005 each time we were able to filter it as the attack was only up to 10mbits. Now we are getting attacks over 50mbits as well as SYN floods. This happen in mid november after I moved you from another server donkey -> hawk. Therefore, I am suspending you so the attacker can basically stop wasting our resources. You can PM me to get your data and I really really really hope your new host will have very good ddos filters otherwise you will be back on page one where you are here right now. Not only that but your content will basically attract attackers not sure if any hosts will accept it but hope you the best.
Posted by silent_l, 01-09-2006, 12:15 PM
I switched to Gazzin because of the price. Was a little disappointed to see that my sites didn't respond as fast as my last host. But, you get what you pay for. But I've been getting a lot of outages lately. And I seldom get any good reason. I wish they would put in a link to a thread in their support forum stating exactly went wrong. This response segment just irked me: "Sorry for the inconvenience.Your sites are working fine from our end. We are monitoring server 24*7." And then in another response, "We are continusly monotoring server." I'm using a free monitoring service (host-tracker.com) and get emails a lot about one of my sites being down. But, since it is free, I really can't use that as an argument to Gazzin about their sites being down all the time. But the maximum percent of up time is showing to be between 67% and 78%. So, today, I wanted to see if webhostingtalk had anything about Gazzin because I was thinking of switching hosts. But I think I'll see if the problems are fixed. Oh, and Gazzin, I wish you hired people who can write in English. "There is some services of server was down,Which is up now.We are continusly monotoring server.Presently server is up and running properly. If you have any probleem,Please contact to us." WTF? (And this was "Sam", FYI.)
Posted by ElectricFmHosting, 01-09-2006, 12:35 PM
If you have been helped fast, and had great hosting till now, i would stick with them
Posted by rois, 01-09-2006, 12:45 PM
silent_i, what domain do you have hosted with them?
Posted by Profuse-Will, 01-09-2006, 01:23 PM
Hi Silent_I What server are you on? So I can check out whats wrong for you. As for host-tracker there has been issues with its accuracy on any monitoring that is used.
Posted by ZoneServ.com, 01-09-2006, 01:39 PM
Hey, It is very hard to handle a DDOS attack, I understand Gazzin and their frustration concerning this issue. Sounds like you had some good quality months with them, so maybe they are in a weak point right now, my vote is give them another chance; they might suprise you (for the good and for the bad ). Good luck
Posted by noradiojock, 01-10-2006, 04:20 PM
I am having the same problem. I just tried to post the text of the support tickets (yes plural tickets) and I don't have 5 posts so it won't let me post it. I'd post them online but I don't have service from Gazzin.com! Very frustrating!!!!!! Now the tech is avoiding answering my questions.
Posted by Profuse-Will, 01-11-2006, 02:36 AM
Hey radiock, What were the 5 ID you posted? Im looking at the current tickets and we only have 3-4 unanswered at the moment with the other 7 waiting for client end to respond. Currently a total of 10 tickets unresolved in the support area.
Posted by jmweb, 01-11-2006, 03:43 AM
I too would suggest you stick with them if you've been generally happy with them. I.E. If you've been with them for 12 months and things have been going great and now things aren't so great..
Posted by silent_l, 01-11-2006, 04:13 PM
clanosiris: I'm on cheetah. True. But I don't know any other choices. rois: I have several domains. Why?
Posted by Profuse-Will, 01-11-2006, 04:48 PM
Hi Silent, There were several issues with cheetah having system locks due to corrupted blocks on the drive. We took the system down for fsck rebooted. From here on the system has been functioning fine. If you have further issues let us know. As for the comment about host-tracker is basically discredits your uptime / downtime results if your using a tracker that is not providing sufficient results. Its as doing a market research where your purchase statistics for your new ventures. However, if the statistics are inaccurate you have just went into the wrong direction for your new business ventures.
Posted by datacenterdirectory, 01-11-2006, 04:59 PM
I hate to hear such sad stories. Give them another chance do it for the Gipper!
Posted by Profuse-Will, 01-11-2006, 05:10 PM
Hi, I wouldnt blame Starspun. We had been having this attack on our server named hawk for almost 1 week straight starting at 3am and ending around 6am almost everyday. It seems this attacker is doing this almost everyday. Therefore, we are already implementing several things to avoid this. I wish Starspun the best of luck
Posted by NightStar, 01-11-2006, 05:32 PM
We were with Gazzin couple of months, when they started, but due to the lot of downtime and problems with mysql etc. we had to change provider...we have been with resellerzoom over 1 year now and been so happy. It's vital for your business to have stable and secured servers... Then you and your clients will be happy!
Posted by ldcdc, 01-11-2006, 08:51 PM
If you're talking about the number of checks it does, it can make them every 5 minutes. That's not bad. However, if you're talking about their overall reliability, you're free to have your own opinion - if you've tested them.
Posted by Profuse-Will, 01-11-2006, 09:14 PM
Hi, The reliability can be some what questionable as we had clients detecting sites that were down but in fact they were up. We simply ask them to switch tracker and the clients didnt have an issue with this thereafter. It can be due to them having a bad week / month but the reliability at the time was off.
Posted by Plexi_Hosting, 01-11-2006, 11:47 PM
Have been using both host-tracker and Hyperspin with 5 minute intervals, host-tracker since 3-20-2005 and Hyperspin even longer. They match up here so, did host-tracker not have the same "bad week / month" over the 297 days they've been running alongside Hyperspin for us?
Posted by StarSpun, 01-17-2006, 02:18 AM
Awww, well, I am sticking around. I wrote here out of frustration:-( I had a couple of clients freaking out and I just didn't know how to handle it. I wanted to see what else was out there, I guess, to easy my mind. You guys have always been great to me....you've helped me out a lot....with many things! Uptime seems to be great again. I don't need to look around anymore I hope! My three previous hosts pulled something on me, so naturally I was kind of frightened when the server was down for quite some time. I have faith in you guys and after thinking about it, I know it would only be smart for me to stick around! I was surprised that nothing was written in your forum about the attacks and downtime. You should have someone post something about what's going on to ease peoples minds....less 'URGENT' tickets coming in about the same thing that way! I know in the beginning there would be a mass email sent to those who were experiencing any prolonged downtime....you guys should do that again:-) I hope you folks get this moron who's been attacking!
Posted by jmweb, 01-17-2006, 03:18 AM
You may want to take a course on how to deal with your anger if you don't know how to handle it. If you don't know how to deal with it someday you may explode at the wrong person. John
Posted by mrbonzo, 01-17-2006, 12:06 PM
I, too, am leaving Gazzin due to their inconsistent downtime. I've managed my own dedicated servers before, so I know that problems arise. My biggest issue with Gazzin is that when something goes wrong, they seem to be impossible to get ahold of. As with the previous poster, I've had chat requests closed multiple times during outages, phone calls never returned, etc. I run a local printing shop that also offers web design/hosting services to its clients. These are people I see every day, so naturally, they're calling me the minute their sites go down. It's much easier to explain why their site is down (again), when I've got the ability to contact my provider and find out what's going on. No one can expect perfection, but a consumer can always expect an explanation. The straw that broke the camel's back (so to speak) was Thursday's outage (nearly 3 hours). A local political candidate had just launched her site with us to correspond with the release of her political advertisements (road side signs, etc). You can imagine her frustration when the signs she spent thousands on were directing potential voters to a website that was not functioning. Even worse, I didn't have an honest explanation to give her, since my provider (Gazzin) was unresponsive. I've since moved to Site5 - higher costs, but the stability seems to be there. They seem to hold true to a philosophy that resembles that of mine when I ran a hosting company - I expect that if someone goes wrong, they will make it right. In fact, they started the experience off on a high note. Due to the downtime with Gazzin, my transfer to them was very time sensitive. They failed to meet my deadline, but without my request credited me more than half of my first month's installment. How's that for 'no excuses?' For verification, my domains hosted with Gazzin include: metaprinting.com, bonzohost.com, iaqfilters.com, alphaomegadoor.com, and the forementioned political site martibarber.com.
Posted by Profuse-Will, 01-17-2006, 01:35 PM
Hi Mrbonzo, Since you indicated that you managed a dedicated server then you must know the difficulty it must be to manage abuse that goes on for each reseller. It is not our intentions to ignore our clients. The three hour downtime you are referring to can be either hawk which happened at 4am-7am PST however we already applied filters at the core router to resolved the ongoing ddos that has been happening. OR the other one is donkey where there was a load spike which we had to investigate who was the abusive user. Since it is a shared environment it will bound to happen including Site5. Our chats are unresponsive due to us training the new trainee which will be operating very soon but we have already hired additional techs due to our ongoing growth. Regardless I wish you the best on Site5.
Posted by mrbonzo, 01-17-2006, 02:21 PM
For the record, the nature of your reply is only affirmation that Gazzin is dealing with issues. At the very least, Gazzin has severely misrepresented themselves. You guys have made a no downtime guarantee. While I did not expect Gazzin to uphold this guarantee, you also claim to offer no excuses. Yet, with every outage, there is a new excuse. Granted, there is always a cause to the outage. Stating this cause is not, in my mind, an excuse. However, choosing to utilize the outages cause as a means of passify your clients is. I've often said that there is no value in an apology in the business world. My sites were down during crucial traffic hours, support was unresponsive, and the best I'm offered is an excuse. It sounds like Gazzin is going through growing pains. This is understandable, but you can not expect your clients to remain loyal when you only offer after the fact reassurance of stability. It is Gazzin's responsibility to grow quickly enough to sustain the load they've placed on themselves, not that of the customer to patiently await the services they pay for. I truly hope that Gazzin can turn things around, but since I have an obligation to my clients, I can sadly not stick around to see if they do.
Posted by Profuse-Will, 01-17-2006, 02:41 PM
Hi Mrbonzo, I can see you are very dissatisfied however from your response I see it is very critical to have your sites up. I can see you are doing political campaign and things such as this prices thousands. However, why would someone put a thousand dollars worth of business into a low budget reseller or even a shared environment? Our tarket market audience or TMA is for low budget individuals who wish to start their hosting business with low margins to gain profit. Does that mean it is limited towards other niches? Certainly not and all are welcomed but in a shared environment one it is unpredictable that something can go wrong. This requirement on your part basically requires you to obtain a dedicated server otherwise you'll be in the same situation again.
Posted by mrbonzo, 01-17-2006, 02:51 PM
To be honest with you, I think your statements are 100% false. Now, I was not aware that Gazzin was, or perhaps is striving to, provide a low level solution for web hosting. I find it hard to believe that Gazzin markets themselves as a provider of low quality solutions. Furthermore, I don't believe it's the case that if you require stability you must purchase a dedicated server. At no time did I state that my requirements for disk space or transfer were exceeding that which is offered by Gazzin. I run a printing business that offers web design and hosting services to their clients. While I may consider purchasing our own servers in the future, it is far from necessary at this point. It is my obligation to my clients to choose a provider that is capable of offering a stable hosting environment. It seems that you're admitting that Gazzin is not the correct choice?
Posted by mrbonzo, 01-17-2006, 02:57 PM
In all honesty, I half expect the 'you get what you pay for' comments from other users, but from Gazzin themselves? If I was ever not confident about wanting to move away from them, I have certainly changed my mind.
Posted by Profuse-Will, 01-17-2006, 03:00 PM
Hi Mrbonzo, We are tailored towards the low budget reseller area. It does not mean we sacrifice stability as we have over 30+ servers which we managed all does not come crashing down in fact most have a 99.9-100% uptime whereas some will not exceed this due to the level of abuse. Yes we tailored towardbudgeted individual but the abuse level is much higher compare to one that sells at regular price. This is the fact we have accepted but we do not let this abuse or problem hinder us rather we learn from it setup procedures to tackle such issue. Your requirement basically requires mission critical solutions with load balancing as well as less abuse. Its possible in a shared environment I did not say it was impossible but rather it will be safer to have your own equipment in a dedicated environment therefore abuse should not ruin your credibility of your company.
Posted by Valorum, 01-17-2006, 10:32 PM
I can confirm that gazzin has their share of issues. I've been with them over a year now (i'll PM the domain to moderators on request if they need to verify my claims) and have had many issues with their email service. It seems like it's "constantly" slow, unavailable, flaky or blacklisted for SPAM. A quick scan shows 25-30 tickets with them over the past year, pretty much most of them dealing with these types of problems repeatedly. And often i don't even submit a ticket, knowing that the issue will probably go away in a few hours before i will get a response from support... Their support was great in the beginning, but over the year the response times have gotten longer and longer, up to the point where it takes them more than a day to get back with a response, which often doesn't even solve the issue completely. I'm a pretty loyal guy, and have stuck with them hoping that they were going to be able to get things back on track. But having to deal with the same issue again and again, and having to get after them to fix it again and again, well, it's just annoying to say the least. I don't feel like i'm getting my money's worth out of the deal.
Posted by Profuse-Will, 01-18-2006, 12:33 AM
Hi Valorum, The ticket response issue has just been getting bad this December and here on today. This should be resolved as we have a few trainees availible which should be resolved. What are your issues and I'll get the senior admin to handle it. Please provide ticket numbers if you can.
Posted by Valorum, 01-18-2006, 12:48 AM
clanosiris - Thanks for your offer. This is not a support thread though. And while it's tempting to take advantage of your offer, offering "special" support for somebody who's criticising your service on this forum is not exactly the course i'd like my provider to take. Instead of taking you up on your offer, i'd rather ask you to just handle the support tickets in your system and treat your customers right. As for your statement saying that "response issue has just been getting bad this December", i politely disagree. I am only expanding on this in the hopes that you may be able to take this feedback and improve your service: I've been a customer of your company for over a year now, and i can confidently say that support has deteriorated over this past year. Deterioration means: Increasingly slow response times, and responses being of decreasing value. When William was still handling tickets himself, things would actually get taken care of. He was knowledgeable and communicated pretty clearly with me, the customer. Nowadays I almost always get a canned reply saying something close to "Things should be fixed now, please check", usually phrased in bad and incoherent English. While all the replies are certainly very friendly, most of them are fairly useles. And the worst part is to have to deal with the same issues again and again. Please don't turn this into a support thread, and please don't try to be too defensive. This is a real experience that i as one of your customers has had over the past year. Take it and do with it what you want. Hopefully it'll be useful to somebody.
Posted by Profuse-Will, 01-18-2006, 01:09 AM
Hi Valorum, I am basically asking for the ticket numbers to see what are the issues to geyour constant issue resolved it is my intention to make matters much better. I am not turning this into a support channel rather a way to see the issue and make a note of it. As for detoriation its most likely our client span has outgrown our availible staff. This is why we have begun the training process just a few weeks ago. They should begin probably February or beginning of March. William is aware of the issue and doing what he can to control the support requests but we are receiving hundreds a day. We have already seen the results and the complaints on suppport queries taking longer than usual but this has already been in works about last week.
Posted by mrbonzo, 01-18-2006, 07:08 PM
I, however, have no problem taking you up on your offer. My request for a cancellation has gone unanswered - ticket ID: PGO-359201 I can also vouch for the claims about e-mails being blacklisted. When I moved to Gazzin, I noticed an increasing amount of returned e-mails.
Posted by Profuse-Will, 01-18-2006, 09:22 PM
Hi Mrbonzo, Cancellation requests are usually set for queued for the billing operator to do all at once. Therefore, simply wait until the process is completed. If you are charged prior you will be refunded as long as your cancellation notice is prior to your renewal. As for the blacklist issue that is out of our reach as this is at the bandwidth provider end. We have taken care all abuse as well as spam that goes through our system. We can only wait to get our ip block or until our bandwidht provider get their act together.
Posted by Valorum, 01-19-2006, 01:52 AM
Since this is likely of interest to people considering your service and to people considering leaving you: How long is that going to be? Do you have a definite timeframe for this problem to be solved?
Posted by JoZ3, 01-23-2006, 02:09 AM
Hello, I want to tell my sad experience them with Gazzin and Psychz, in the 2003 initiates a small company and we contracted the service of Psychz and it seemed to us a good service of hosting, the support was good. in summary, an excellent service, but after as much time and when announcing that we wanted to finish with the service of hosting, but we continued acquiring the domains by means of them, the things began to change, ours help tickets for the department of sales were not responded, a infinity of problems in the panel of payments and of technical support, all my tickets was erased and according to them never they do that, but in my panel he does not appear none of them, also I have problems with some domains that it buys in this week, from the 19 of January and are not even registered. and the worse thing of everything is than invoices are even arriving me from hosting of these months when I had cancelled it from August of the 2005, I have sent them many emails and I have tried them to contact of all the forms that I can and I have not had answer some, after so many years now seems to me disastrous the service of Psychz. Definitively no longer but Gazzin, I yesterday lost a great client by problems before mentioned. It wanted aid but the soon possible thing. Thanks
Posted by silent_l, 01-25-2006, 04:07 PM
I just took a glance at my support tickets and here are the dates that my sites were unresponsive. 05 Jan 2006 06 Jan 2006 23 Jan 2006 24 Jan 2006 25 Jan 2006 5 times in a month! My last two hosting companies didn't have 5 times in a year! Yesterday, I got a response, "We had rebooted the server." Ok, that's good to know but 1) why? and 2) why isn't it posting in the "News & Announcements" Forum? It even states that "ALL SERVER ISSUES SUCH AS OUTAGES ARE POSTED AND HANDLED IN THIS SECTION." If that's so, then why, when I click on the forum it says, "There have been no posts in the last 30 days in this forum." As seen by the number of support tickets, there has been at least 5 times there should have been a posting. Grrr...
Posted by haythemh, 01-26-2006, 05:24 PM
this is the answers i get after sending several tickets and wait online chat for hours Please Wait while connecting to an operator Welcome to Gazzin.com, Your speaking to - Sam Sam: How may I assist you? h: please i have problem with emails, they get delayed in arriving for days h: and also in sending h: i submitted 2 tickets but the problem still exist Sam: on which server h: hawk Sam: Please wait, I've to check. h: specially from domains out of the server h: and now i got that niledata.net is down Sam: Sorry for the inconvenience, our tech is working on the server, it will be back in order very soon. h: we are having these problems since january , when this will be solved h: this is like living in hell with our cleints, they complain everyday and we dont get any update from u h: but in payment time if we dont pay you send us 100 mails saying we will stop the service, what you give us in return for such problems h: all sites going down nowq h: is there any way to be transfered to other server than hawk, please answeR? Sam: Sorry for the inconvenience, our tech is working on the server, it will be back in order very soon. h: is there any way to be transfered to other server than hawk, please answeR? h: hello?? h: m Sam: we are upgrade our server hardware, so in future this type probelm not comes. h: seems theres no way to solve the miss h: seems we have to move from gazzin h: seems u dont care about clients or service as before h: gazzin used to be great in service and support what happened? why all this is happening im very sad that gazzin is falling that fast
Posted by Profuse-Will, 01-27-2006, 12:42 AM
Hi, We're far from falling apart but there are issues with attacks we have been getting lately on several servers. One was around 500mbit due to an hyip site, while others we are still investigating. There should be no email problem rather you came on chat and not let us know the ticket number therefore, the operator can not help you. I know its very frustrating with your issue but trust me we are doing everything we can. Currently we have several attacks we are trying to mitigate on two seperate servers. Your email should work as we have this complain before however it was resolved. If you can get me the ticket number I'll see to it you'll get a reply. All tickets are responded within less than 24 hours unless we are backed which we are this week due to several on going issues.
Posted by Egy Spy, 01-27-2006, 03:21 PM
Hello clanosiris, Please take a look on my ticket UBZ-251360 thanks
Posted by haythemh, 01-27-2006, 05:19 PM
please review the ticket TUV-645214 there's no single day pass without downtime and problems with the server, mail delay and database problems I wish we can know the real reason for such things, there's no way that there's attacks on the server since 25 days since 1st of january till today, please reveal the truth last thing, I tried different times to chat with online support to give them the ticket as you suggested, but let me tell this, the operator closed the chat winodow even before i say anything its really hard desicion of moving the hosting to other company but everything is pushing us to do it. hope you can fix things before time pass...........
Posted by Profuse-Will, 01-27-2006, 08:39 PM
Hi, The server you are on is getting DDOS we are doing what we can to mitigate the situation. This is why you have been experiencing a lack of uptime. However, we have implemented several policies and will be emailing everybody on this server on our resolution.
Posted by Egy Spy, 01-28-2006, 07:47 AM
So what should i do ? . I am just new customer did you review my ticket ? Please review it and reply so that i can decide where i should host my site Thanks
Posted by haythemh, 01-30-2006, 02:04 PM
hey guys, dont even try, again i have to say it, gazzin is falling apart, nothing else to be said all the problems you faced, we all face with gazzin, the online support team close the chat winodow even without talking.... the servers is down every day , i mean it every day since 1st jan 06 till today everyday they say we have attack, we have issues, and this happenes everyday im sad to say this but im moving from gazzin and i learned the lesson, choosing cheap hosting is not always wrong, cos in the begining when they still getting new clients within the limits of the server its ok but when they have alot of clients on same server, the servers go down everyday and they keep saying issues, few hours and it will be back. hope everyone more from gazzin so they know that having alot of cleints means having alot of servers to serve them in the right way.
Posted by Profuse-Will, 01-30-2006, 03:04 PM
Hi Haythem, Your server hawk is under attack still which is causing some instability which you have been experiencing for the last few days. We will be seperating all resellers to different ranges until we can find which reseller is responsible. We have other servers that have no issue, right now we have over 30+ reseller servers then it will be a different story but this is an attack we are trying to mitigate for almost several days already. We are not making this up and the server is not over filled. If you cant wait for this process we can move you to another of our server just open a ticket number requesting this and let me know the ticket ID. I will forward this to our senior admin.
Posted by SpringCypress, 01-31-2006, 12:16 AM
I can't claim to be a long time client with gazzin... I think I've been with them for 4-6 months... To be fair, when I originally signed the contract with them I wasn't expecting anything stellar. That being the case I haven't opened that many trouble tickets... mayber one or two here and there but for the most part I just wait when my sites are down... Sometimes, when they've been down for over a couple of hours I'll try to get in touch with someone on the live chat (and honestly haven't had any problem getting ahold or hanging on to anyone that way), but for the most part I'm a pretty good customer... I'm quiet, don't raise a fuss, don't use a fifth of my available bandwidth or HDD space... But the fact that I'm reading through (and responding) to this thread says something.... I began monitoring my uptime (through SiteUptime) and since October 1st of last year it's showing 97.9%... not 99.9% but not 80% like some of the people here are saying either. I think that 97.9 might be a little off as at times the site will be up, but I won't be able to ftp in, or receive email... but that's nitpicking... for January it looks like they'll end up having low 95%... whatever My thing here is this. I understand that 99.9% uptime is never going to happen at gazzin. And till now I was A-OK with that. I hosted no sites which were mission critical for anyone... Before setting anyone up I'd tell them to plan on the site being unavailable for up to 1 day a month... they were all OK with this. But now I've got my first "real client"... 2 newspapers in Maine... and for the ammount of money that they're going to be paying me I can't justify putting their sites on gazzin's servers... So I'm here looking to find another company to move my main site and the new newspaper sites to. For the price and what they offer gazzin can't be beat, but they're offering their services for next to nothing so that aint saying much... ... ... Out of the entire thread this post by Mr Bonzo is what's stuck with me I haven't decided yet whether I'll be moving all of my hosted accounts off of their servers yet or not. I suppose it'll all depend on how much of a "quality host" I can get for $25-50ish a month. But I'm seriouslly considering it now.
Posted by ayksolutions, 01-31-2006, 01:25 AM
For $25 to $50 a month you can get any host you want, believe me. There are a great deal of very solid hosts out there and for that price you will not have any trouble at all finding a solid reseller account. Just don't get anything with 10000GB of space and 20000000GB of transfer.
Posted by justanotherguy, 01-31-2006, 03:13 AM
I have also been with Gazzan for about 6 months now and have had nothing but downtime. everything else seems to work great but I am constantly getting phone calls and emails from my users stating that they can not get their email and that their websites are not loading. I have also had this problem and have contacted them about it and they always seem to have some excuse and state that the service will be fine soon. What BS! The servers of Gazzan and Psychz will never be ok. They are run by little wanna be hacker boys and if you don't believe me check it out for yourself. Google their names and look for connections to ryan1918.com and a virus they sent out to many people just to see how it works. they messed up by allowing the virus to send information back to their psychz server. This is why they created a new server to host from Gazzan.com I am happy to say I am no longer a customer of theirs and that my new host seems to be online everytime I check it. and for all of you out there running programs to monitor your site also monitor sites like yahoo.com to match against Gazzan. You will see yahoo is still online while your account hosted by Gazzin is still offline. Oh and sure the main Gazzin.com site will be online, with nobody there to talk to in live chat or by support ticket. They are all on here arguing with users and defending their server that seems to be not in service 50% of the time that i check on it. and Sure they will have their site up and yet all ours go down. I feel bad that so many people are having problems with your service Gazzan. You could have been a great webhost. As for your customers, their best option is to try out other sites with a new hosting domain name and see how another host is before you move all your accounts to them. By someone who cares!
Posted by SpringCypress, 01-31-2006, 11:02 AM
As a follow up... I've decided to go with HostNexus. My sites with Gazzin were down for 5 hours yesterday and are down again this morning for going on 2 hours.
Posted by Profuse-Will, 01-31-2006, 02:35 PM
Hi Springcypress, You are probably on a server thats getting attacked. Two of our servers hawk, desertlion has been getting nailed almost every morning. We are still trying to track down the issue. So far we are seperating each reseller to their own range so we can find exactly who the responsble individual is. Other than that we are doing what we can. Tickets have been delayed due to us trying to resolved these two issue. If anyone have experienced ddos then you will understand the situation which we are trying to mitigate. Regardless if you wish to pack your things and leave I really wish you all the best of luck and your future business ventures. If you choose to stay let us know and I will move you to a server where there is no ddos but real stability.
Posted by SpringCypress, 01-31-2006, 03:25 PM
Clanosiris: I sent you an email with some specifics. Hopefully we can work something out to where we're both happy. Thank you.
Posted by chamelion, 01-31-2006, 05:00 PM
I think the problem goes far deeper... january uptimes: desertlion: 97.15% donkey: 97.85% cheetah: 67.07% frog: 93.50% panda: 65.56% this is through 1-minute interval monitoring just for http traffic (most of gazzin's issues are related to mysql which won't be reflected in above stats).
Posted by ayksolutions, 01-31-2006, 05:05 PM
What dc are they in?
Posted by Profuse-Will, 01-31-2006, 07:22 PM
Hi Chamelion, Panda = EOL = end of life we turned it off and getting rid of it. We just turned it on to get some data off Cheetah = we'll be getting rid of this soon as well as we have multiple hardware issue past few weeks donkey = had one outage due to one large spike that happen tech wasnt around to resolved this frog = dont know any issues so far havent gotten an alert desertlion = getting ddos since 1 week surprise we sustained that uptime with our filters. Mysql errors are due to maxclient user can connect to it. We monitor sql as well so far no issue.
Posted by SpringCypress, 02-01-2006, 04:02 PM
BTW: clan... not sure if you're aware, but the ticket we opened yesterday hasn't been resonded to (24 hours now) and all my sites with you all have been down for 9 hours so far today... I've tried the live chat, but for the first time am getting nowhere with that (and have seen what others are talking about with the closing of the chat sessions...) I don't know if this is the approriate spot to put this, if it's not then feel free to moderate.
Posted by hangman41, 02-02-2006, 03:50 PM
Hello All, I havent been back here in a long while because I have been happy with my service with Gazzin, got quick customer servioce for all issues and you couldnt beat the price. Within the last few months I have had issues with continual downtime, email being blocked by SpamHaus (according to gazzin is because the psychz.com or whatever they get their IPblocks from has customers guilty of spamming so all ip's in these blocks have been added), and for some reason every few weeks or so I get an issue where I cant send out email with more than 5 recipients. I have sent in several tickets and get intermittent responses. Sometimes I log in and some of my tickets are not there. Most of the responses I get in return are as posted by others. I get told about this and that and it will return soon only to have it down again later the next day, the emails are back to only letting 5 recipients, etc. I have been in the computer field for many years and understand that essentially **** happens, besides that I only have like 5 sites in my reseller account because I dont do it for money. I have a family site, a site for a church, a skateboard park, a friends business, and a site to play around with, but all my email goes thru these accounts and they are almost always down especially arount 8:00 -10:00 am est time, this is getting to be a daily thing. I am also considering a move which I assure you will be no large impact because as I stated I dont have a lot of sites, but maybe thats a good thing so I dont have a lot of people yelling at me, just a couple ;0) As of now the family site I was redoing was www.harnishfamily.com and for some reason is redirecting to google.com when it resolves. I have tested this thru 2 different networks and had other try it from their locations and got the same. Things just seem to go downhill fast once they start. I will stay a little longer to see if all straightens up and also start running a program that checks every so ofter if a site is up so I have records to present if targeted for verbal assault as some have been when stating problems. I anybody finds a sweet deal like gazzin is but more reliable, let me know I may be interested. Thanks Lloyd Harnish
Posted by SpringCypress, 02-02-2006, 04:11 PM
BTW: clan... not sure if you're aware, but the ticket we opened 2 days ago hasn't been resonded to (48 hours now) and all my sites with you all have been down for 36 hours (there was a brief 30 minute up in the middle of those 36)... I've tried the live chat, but for the second time am getting nowhere with that (and have seen what others are talking about never having the chat session initalize.) I don't know if this is the approriate spot to put this, if it's not then feel free to moderate. I've gotten more response here than anywhere else though.
Posted by noradiojock, 02-03-2006, 03:47 PM
After hearing that Gazzin was trying to fix their problems I decided to stay on board until February (made the decision in December) and if I was still having problems to leave. Sometimes these hosts have problems like this, right? Well yesterday it looked like nothing was wrong. Bam! I wake up this morning and my site, hosted on hawk.unixbsd.info (which is resolving to google.com?), is showing the "No site configured at this address" error from CPanel. Today is my last straw. I signed up with another provider and have begun migrating my accounts over. The new provider has been around for several years. I give Gazzin.com a month before they can't afford bills for their servers. A quick warning to those still there (and I feel for you!): migrate now or loose everything when they disappear like so many other reseller providers. Backup...Backup...Backup!!! -Disgruntled (former...thank god!) Gazzin user
Posted by rhenderson, 02-03-2006, 04:04 PM
Exactly the reason I bailed from Panada.
Posted by Profuse-Will, 02-04-2006, 06:08 AM
Hi noradiojock, Hawk has been getting ddos for several weeks already. You saw "google" or site not configured due to DNS propogation. We had to migrate resellers each to unique nodes to keep track of who is getting ddos. This issue should be resolved very soon as we are able to make detection much faster. We have over 30+ servers and there are a number that have issues we'll be here for more years to come as we have been operating since 2001 on our parent subsidary with positive cash flow. Regardless I understand the issue but there was nothing that could have been done on the attack rather we have learn what to do on new setup accounts. As for you moving to another stable reseller I would have done the same as the attacks caused very bad instability. Panda issue was already seen and taken care of last month. It was upgraded to another server due to the constant issues. This server is already at its EOL.
Posted by lorisa, 02-04-2006, 10:46 AM
Try to use Internet Seer. It's free for one domain, then if your host doesn't gets the 99,9% you can send them the report Just my few colones Lorisa
Posted by konexys, 02-07-2006, 10:18 AM
Hello guys, I was searching information about Gazzin, cause I have one account at desertlion and I've felt the same that you guys, having server down, our costumers calling us asking for our 99% uptime service, it's very painfully. Last week I needed to open a new account, so I was forced to move that domain to another hosting account, how can you explain to a costumer on his first week that server is down!!! Anyway, I read allmost every replies to this topic, and I just whant to make something clear. That's true, with this kind of problems, it's normal that people get this opinnions, I worn Gazzin about that. But with my Gazzin costumer experience, and I had a big problem there when they started to use the new SO at 64 bits and it crashed, and I didn't lost a single bit, when they change all data to the old 32 bits system, a work that was very hard to them, most hosting company will put the server and the account's as they where in the begginig, and you must put there again all your data, but they didn't do that, they spent several hours 3 days without a stop to sleap just to not loose costumers data. So that's true they have a lot of domains, many of them belong to that kind of sites that are used for spam and other things. So they are starting to have DDOS atacks, but again they are trying to stop that problem forever, not only every time. So with all this conversation, I'm trying to say that Gazzin has a very good professional team, they just stop to answer to your ticket when they are concentrated on a big problem, they firts try to fix it, and then they will explain every single detaila bout it. That's true on support chat, Sam "sometimes" (and I say this cause other times it seems to be very professional), but sometimes it seems to be not very nice, I don't know why, but all the rest of the team, Michael, Sean, Paul, and now Adam, they are there for supporting you 24/7 and I have allready try that you can be sure. So what i think Gazzin must do is, to put "particular kind of domains and reseller accounts" the one's used for spam and toose things all in the same servers, but not mix that account with serious accounts like mine, I'm using it only for serious big companies, who only use email with outlook and website, they don't use strange scripts or mass email tools, they even don't know what are that kind of things, they just need to have theire email working 24/7 to contact theire costumers. To finish this reply, about other hosting companies, how will they treat you if they have a DDOS atack? About Gazzin servers, Desertlion seems to be working stable since sunday night, and so Viper where I've opened a new account. Sure the best thing is dedicated server, if you have a lot of domains hosted and you can pay for that, I think it's the best that you can have, well at least that's what I'll try when I 'll have enought money. Regards David Konexys - Tecnologias de Informação
Posted by noradiojock, 02-19-2006, 03:26 PM
I moved my sites (see earlier post) and their hawk.unixbsd.info is still reverting to Google. So much for their domain resolving correctly (as clanosirus said earlier). Really you can't expect me to believe that it takes more than 48 hours for a domain to resolve correctly? Hahahahaha. This company just gets stupider and stupider. I guess I can't pull the sql database that I needed from my old account. Oh well. Now I get to rebuild from scratch.
Posted by Profuse-Will, 02-20-2006, 02:32 AM
Hi, The hawk.unixbsd.info resolved originally to the server allowing users to still connect via whm or cpanel. As for http://hawk.unixbsd.info/ this was forwarded to off using redirections however it has been removed this was there due to thousands of requests for the index file on it. As for DNS resolution it does take 24-48 hours if your domain stil doesnt work let us know.
Posted by ramcjbin, 02-20-2006, 01:16 PM
Very Good... GREAT uptimes.
Posted by payk, 03-03-2010, 04:29 PM
Hi, I all day working and when i back to home i see it. "Sorry for the inconvenience! The filesystem mounted at / on this server is running out of disk space. cPanel operations have been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition." Cant be login cPnale or etc..All down but server is working.. I ask it but i cant be learn it why my site is down, no support. Just pay. Sometimes gazzin was down for 1-2 days but i didnt care it but why i cant take my backups? Bec cPanel and or sistem is hacked.
Posted by payk, 03-03-2010, 04:40 PM
I working with gazzin for 13 monts but my server will be down last 1-2 monts or didnt work great..And last all data is gone.. No site, No backups, No support, That is Gazzin, give me way and just pay.
Posted by Profuse-Will, 03-03-2010, 09:56 PM
Hi, This issue is resolved please use our helpdesk for further issues. You stated you want to terminate and moved away now you want to move back. When invoices arent paid its not our responsibility to keep your data online or within our server.
Posted by payk, 03-04-2010, 01:27 AM
Hi, Helpdesk: All my site's down, but server is work great, think someone did a change. And i ask it: 02:52 PM Your first mail coming: 05:56 PM (its not help me, just you saying "you moving yours sites" but my other sites is down still) And you resolved it at 09:31 PM (Great) I start to terminate bec i never see this error. Why i need to ask for this, its not only for me, for all sites in of server. Just give me last backup of terminated site (i did a mistake bec i work all day so tired and saw that, i didnt read what reading there..) Last edited by payk; 03-04-2010 at 01:31 AM.
Posted by Profuse-Will, 03-04-2010, 01:42 AM
Hi, Please contact us on helpdesk support. I have no idea what you are saying. This will be my last post to the thread to you on this. Contact us on helpdesk.