DDoS and how to convince the clients

Portal Home > Knowledgebase > Articles Database > DDoS and how to convince the clients

Posted by kandyjet, 11-08-2014, 01:32 AM
Hai folks, our server had went down today and having an interruption for nearly 3 hours now. when contacted the server provider, they had wrote the following now how do i convince the clients who does not have any idea on DDoS
Posted by Sprockit, 11-08-2014, 02:15 AM
Tell them the truth. Explain its a ddos and explain what a ddos is. Explain that it is on the datacenters side and unfortunately its an uncontrollable thing.
Posted by kandyjet, 11-08-2014, 02:56 AM
Thanks for your advise
Posted by Host1Plus, 11-08-2014, 04:43 AM
ask your DC if they have anti-DDoS solution, it would cost extra, but if you need high availability then this would be the only answer.
Posted by MassiveGRID, 11-08-2014, 06:10 AM
You can explain it to your clients generally as an attack. Secondly, you can ask your provider if you can get DDoS protection that will vacuum the attack leaving your server functional and your clients happy.
Posted by DD-Matthew, 11-08-2014, 07:27 AM
Honesty is the best policy, your clients will respect you more.
Posted by Mr Terrence, 11-08-2014, 07:54 AM
DDoS is a huge problem these days in the industry, most if not everyone will understand it sooner or later.