Never host with vebnest.com

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Posted by asoncorp, 05-11-2011, 10:09 PM
Vebnest.com is the worst web hosting company I ever encountered. Its costs are very cheap but their servers are very lousy. Almost down every week. Its mail server was down six weeks ago, sending and receiving email is impossible. This problem couldn't be resolved till now. Worst of all, their services are very bad. Whenever you submit a support ticket, they just put you on hold. Nobody bothers to explain what happen and when problem can be resolved. Their online chat is no real, when you raise an issue, they simply left the chat without notice. This web hosting company vebnest.com is cheating its customers. Its email server was down on 03/04/2011 causing us not able to send and receive email. I submitted support tickets quite a few times and contact them via online chat. None of them can resolve the problem, they just put the support tickets on hold for 6 weeks and answer given, no explaination given on what's happening and when they can resolve it. When I tried to contact them over the phone or online chat, they just simply put you on hold and left the chat room immeditely. Now my hosting account with vebnest.com is completely useless as I couldn't use my email for more than a month. I request for a refund. Asone Corp Client 04/04/2011 02:58 Pls be informed that your mail server is down. All incoming and outgoing mails failed to delivered. Here is the error message: Delivery to the following recipient failed permanently: sales@fusionplus.com.sg Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable or not local (state 14). ----- Original message ----- MIME-Version: 1.0 Received: by 10.101.18.20 with SMTP id v20mr5007311ani.139.1301903742405; Mon, 04 Apr 2011 00:55:42 -0700 (PDT) Sender: fuyingxiang@gmail.com Received: by 10.100.33.2 with HTTP; Mon, 4 Apr 2011 00:55:42 -0700 (PDT) Date: Mon, 4 Apr 2011 15:55:42 +0800 X-Google-Sender-Auth: 0d29AwI1D6EVHNcvLV4lfhVFfag Message-ID: Subject: Re: testingFW: Email Accounts - Urgent From: Francis Fu To: sales Content-Type: text/plain; charset=ISO-8859-1 ---------------------------- IP Address: 10.148.186.241 Jason Tom Staff 04/04/2011 02:59 hello sir try now . Thanks for Choosing VEBNEST Best Regards Jason Sales & Support Manager VEBNEST How would you rate this reply? Poor Excellent Asone Corp Client 04/04/2011 23:51 No, your email server is still not working at all. The error message still comes out: Delivery to the following recipient failed permanently: sales@fusionplus.com.sg Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable or not local (state 14). ----- Original message ----- VEBNEST Team Staff 05/04/2011 01:42 HI Check Google tried to deliver your message, but it was rejected by the recipient domain which means your domain rejecting may be your inbox full, may be your domain not pointing server properly or may be you have enabled spam filter. Thanks Best Regards mike Support Team VEBNEST How would you rate this reply? Poor Excellent Asone Corp Client 05/04/2011 03:53 NO, you are wrong. I tried to send a test mail from my gmail account to an email account in your server. ALL email accounts in your server couldn't receive any email. Anti-spam features were not activated in these email accounts. All email accounts have enough disk space to receive emails. My domain is point to server properly. The only reason these email account couldn't receive email is that your server has problem. Pls check your server and do a simple testing by sending a test mail to an email acount in your server, then you will know what happen. Don't think this problem is others' fault and nothing to do with your server. Asone Corp Client 05/04/2011 03:55 Just check these email account: all these email accounts couldn't receive incoming mail at all. accounts@fusionplus.com.sg artwork@fusionplus.com.sg doris@fusionplus.com.sg fabian@fusionplus.com.sg info@fusionplus.com.sg marketing@fusionplus.com.sg sales@fusionplus.com.sg techsupport@fusionplus.com.sg test@fusionplus.com.sg Jason Tom Staff 05/04/2011 08:21 Send us any Webmail Login Thanks for Choosing VEBNEST Best Regards Jason Sales & Support Manager VEBNEST How would you rate this reply? Poor Excellent Asone Corp Client 05/04/2011 21:42 OK, here is the email account: Email: test@fusionplus.com Password: noisuf321 When sent to this account, your server rejected the incoming mail. All other email accounts behaved the same way. Delivery to the following recipient failed permanently: test@fusionplus.com.sg Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable or not local (state 14). Asone Corp Client 05/04/2011 21:45 You can log in the webmail of this account or just send a test mail to this account, you can see the mail can't get through. Email: test@fusionplus.com Password: noisuf321 Asone Corp Client 07/04/2011 07:33 Is the issue solved? How come it takes so long to reply the ticket? I just tested the email account, all email accounts couldn't log in due to wrong password. Actually the passwords are correct & we didn't change password at all. What's wrong with your server? Asone Corp Client 07/04/2011 07:45 When we tried to log in to mail box, this error apprears: Login failed because your username or password was entered incorrectly. Actually the password is correct. What's wrong? Asone Corp Client 07/04/2011 18:55 Now when I tried to send out an email, I received this error message: Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable or not local (state 14). What's going on with your mail server? John Dairy Staff 09/04/2011 05:34 Hello Sir/Madam We are looking into this issue When it get done we will inform you Have some patience. Thanks for choosing VEBNEST Best Regards John Sales Team VEBNEST How would you rate this reply? Poor
Posted by stardust_x7, 05-12-2011, 04:28 AM
Its shocking experience really. But when you copy paste the logs you put your password on there by mistake and shared that with us, please edit/remove it. Its not secured. I hope next time you will move to reliable host for sure.
Posted by Forward Web, 05-12-2011, 06:21 AM
Anytime you run into a web hosting company claiming to offer unlimited diskspace with their reseller packages, you can almost always expect to receive bad services. Especially if the pricing is dirt cheap, why? Just like regular shared web hosting accounts, unlimited reseller accounts are more like to attract customers who will be looking to push the invisible limits of the server (thus creating an unstable environment for the websites hosted on that server). PS. I would either change your passwords or contact the mods to have your passwords removed from your post.
Posted by asoncorp, 05-15-2011, 08:35 PM
Thanks a lot for your reminder. But I have terminated the account now & the password is not in use anymore.
Posted by agustan, 05-15-2011, 11:52 PM
Well, at least you learned from this bad hosting experience, with poor supports/customer service. Don't go too fast to host your sites with very cheap reseller costs. I would go for reliable hosting providers (even the price is a bit higher) as long as I could get great server performance, great uptime as well as great supports/customer service. I hope you can move on and find better hosting provider(s) all the best.
Posted by asoncorp, 05-17-2011, 11:47 PM
Thanks for your suggestion. Any recommendation on reliable and cheap reseller hosting plans?
Posted by agustan, 05-18-2011, 12:35 AM
What is you budget per month? and what about the disk space and bandwidth you need? Also, have you checked on the WHT's Reseller offer section?
Posted by aodat2, 05-18-2011, 01:48 AM
asoncorp, in future I would suggest that you do not actually put the domains which you guys are sending the emails to in forums like this. The reason is because spiders are extremely happy that you do that and do that because they could catch it and well... getting emails means getting spam and etc. Plus it should be left private.
Posted by stardust_x7, 05-18-2011, 01:39 PM
You are welcome asoncorp
Posted by simdm80, 06-14-2011, 07:29 AM
Dear Good Customers! I am ADMIN VEBNEST here by announcing the best unbeatable offer for the old and new VEBNEST clients Yes ! Now questions is whats that? Before I tell you can you please answer the following questions? 1. If you are a Good Web Hosting provider in your country or want to be? 2. If you know what your client host? 3. If you only host companies, professionals, ecommerce online stores etc..? 4. If you don’t Sell hosting to porn/adult sites, spamming, abuse users like paypal hacking, forums, music sites, download sites, radio, warz etc… 5. If you need 99.999999% + uptime 6. If you want to be hosted on 12-32 GB RAM, 4-24 CPU Based servers 7. If you want to be hosted on good reputation Data Center Servers 8. If you only sell hosting to your local clients and you know them personally face to face. 9. If you and your clients do protect your accounts using strong passwords. 10. If your clients don’t use null scripts, bad scripts, scripts which allow or help in hacking. 11. If your client take care of the security of site while hosting, developing website specially joomla, wordpress based. 12. If you and your clients only use efficient scripts or fast loading less in size. 13. If you want daily offsite backups. 14. If you want to restore your backups yourself. Than we are going to offer you our Dedicated Reseller Ship where you will still be able to do the followings 1. Sell Unlimited Accounts 2. Sell Unlimited Space, Bandwidth Etc… 3. Fantastico & Softaculas 4. Rv Site Builder Pro 5. Calm Av 6. 99.99999% + uptime 7. Support Response less than 30 min 8. WHM/Cpanel Included 9. and much much more in just 9.99$/month Note: 1. Existing Client can upgrade or shift to this Special Dedicated Reseller Package by paying flate fee 20$ and they will be shifted and from the next due date they will be charged 9.99$/month. 2. We will not allow anyone to host website without our approval, I mean our team will test your code, files and than your domain will went online from our server and will keep checking every 10 min your site activity if any of your client found in violation he will be terminated and you will be charged 10$ abusive Fee and if you found more than 5 times in one billing cycle your all accounts will be terminated without notice... 3. This service is non-refundable so you have to sign an agreement and send us your National ID card or Passport Scan copy along with your business or billing address utility bill copy to verify address. 4. You will be agreed that VEBNEST will charge every month the above mentioned fee and in case of cancellation you will give 15 days notice before the expiry in case of failure fee will be charges once more time and than it will be canceled. If you are willing to avail this service please send email to sales@vebnest.com with Subject [I WANT PREMIUM SERVICE]. Thanks Regards Admin VEBNEST Rao Naveed Hameed
Posted by JaJae, 06-14-2011, 11:37 AM
What in the...??
Posted by WebHostingNovice, 06-14-2011, 02:48 PM
Well I just say good post This kind of issues shows how this companies work With any pretext this company look for cancel your account and keep your money For all those who are begginers please stay away from such companies which offer Unlimited and Chep Hosting Services This companies are alive becuase we are always looking for something good and cheap, but that doesn't exist in the real world If some company has bad reviews no matter what, it shows that the company is not a serious one and/or maybe have unsolved issues with their services And please WHT moderators and admin, please do not allow to bad companies put his advertising here or even WHT is allowing to this bad companies begin part of WHT as premium members WHT is not the reference that used to be, today it is full of fake publicity and bad companies Improve your self WHT Please read the post on other sites like WHS or WHT about some of the offers here and the experience form users with some of the members here, this bad companies even attack to their own customers.
Posted by turiya, 06-18-2011, 12:10 AM
why does it give private info on the IP in your post? from source isn't that a bit flaky? Also if a support agent has the audacity to say "have some patience", it may be time to say "have some other clients" and kick them to the curb... may be it's just me, but that sounded pretty arrogant
Posted by eCottage, 06-21-2011, 12:35 AM
I have spent the past two to three months evaluating unlimited space, bandwidth and cPanel account reseller providers: 1) they usually do not honor their canned 30 day money back guarantee 2) their servers crash every couple days and typically without backups 3) and yes they can say TOS violations in a canned message as an excuse to terminate your account and keep the money, expecially annual billing