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semoweb - over an hour downtime and no reaction

Posted by SirMarcel, 07-21-2011, 07:54 AM
I have compained about semoweb over ten days ago. I'm on UK server and have a reseller account with this "company". I'm facing every day downtime which varies from 15 minutes to over 4 hours (DAILY!!!). I've complained several times about this to their support. Of course my complaints have been dismissed. I'm using THREE different offsite monitors: UptimeRobot, mon.itor.us and (as suggested in the previous thread) Pingdom. This wasn't enough for semoweb, as they claimed (and I quote): This looks to me as complete and utter BS, but my claims were rejected as they demanded a traceroute from when the service was unavailable. As I'm not in front of my pc all the time it took me a little to get the traceroute. Today the server went offline, as I was informed by an email from the monitoring service. Immediately I've added this to my support ticket and tried tracert the server. This is what I got: and The downtime lasted for about 70 minutes (that's over 1 hour), and ended about half an hour ago. Now the best part: since I notified the support, I have heard nothing. They just don't reply to the support ticket. Professional? Doubtly. An one last quotation, from previous communication with them: I hope that will help at least one person not to do business with them.
Posted by Martin-D, 07-21-2011, 08:09 AM
Actually what they say is perfectly possible and acceptable. Constant pings/ICMP requests for hosts can and do get blocked because they're seen as possible attack attempts. Any company who provides refunds based on the users own monitoring is opening themselves to all kinds of trouble. Hopefully you get it resolved soon though.
Posted by SirMarcel, 07-21-2011, 08:12 AM
Did you at least bother to read the whole story? My websites are not accessible from 15 mins to over 5 hours a day, and they claim everything is nice and dandy.
Posted by Martin-D, 07-21-2011, 08:15 AM
Can I have my head back please? I was addressing their point about monitoring and ping/icmp request monitoring services giving false positives.
Posted by SirMarcel, 07-21-2011, 08:19 AM
three separate, reputable services - different locations - downtime reported at the same time from every single one - website not accessible I can see based from my previous thread that there's no point writing a review, as webhosting owners seem to have their backs every time something goes wrong. Last time people questioned the quality of UptimeRobot and mon.itor.us, now it seems the whole concept of offsite monitoring is being questioned. My websites are DOWN upto 5 hours a day - that's a fact. So please, could you please stop discussing the technicalities? Please? And now it's been 3 hours since the incident, and they didn't even acknowledge it yet with "We will look into the issue" or something similar. Just haven't heard from them since.
Posted by Martin-D, 07-21-2011, 08:21 AM
I would suggest you try accessing the server (be it with a ping or otherwise) from a different location to your usual and see if you get a response the next time it appears down. If so, then I would imagine there is a problem.
Posted by SirMarcel, 07-21-2011, 08:22 AM
I tried from my own pc and several VPSs all over the world, with the same result.
Posted by Lanny, 07-21-2011, 08:42 AM
Possibly this is a DNS issue. What Name Servers are you using? I have Pingdom monitor every five (5) minutes. More frequently would result in too many messages of extremely brief problems. I would *NOT* want to be hosted by a provider that blocks a monitoring service such as Pingdom. Suggest you consider moving to another provider if SemoWeb cannot eliminate this issue. GL
Posted by Sparrow-Sean, 07-21-2011, 08:58 AM
So I am assuming that even Pingdom is not even allowed to monitor the service, a little absurd there For all it is worth, it seems there costs are a little on the low end side of the bucket. Personally if you are looking at decent support and up-time you may want to consider throwing in the towel and getting a decent provider, it seems (no offense) that there service and support has been lagging lately. I hope Dustin can change this because it is really not looking too well from my end of the fence.
Posted by SirMarcel, 07-21-2011, 08:59 AM
they just answered the ticket, and - who would have guessed it - they find the server is up! of course it is up, it's been for over 1.5hrs as the outage has taken place over 2.5hrs ago now a serious question to everyone: do you think they're taking the piss or just don't have a clue?
Posted by SirMarcel, 07-21-2011, 09:03 AM
IP didn't respond either, so it's clearly not a DNS issue I am moving as they've refused to compensate for the downtime, just thought it would be a good idea to expose how efficient is their support department. No matter what pricetag you put on the service, lying to your customer it's the worst thing you could do.
Posted by Server Management, 07-21-2011, 09:09 AM
Take the advice of me and other users gave you on this thread: http://www.webhostingtalk.com/showth...1063937&page=1 Are you monitoring the server every 1 minute? Last edited by Server Management; 07-21-2011 at 09:14 AM.
Posted by SirMarcel, 07-21-2011, 09:19 AM
http://imm.io/7lYd 5 minutes, god forbid I don't want to break their firewall with flooding them one packet a minute!
Posted by Server Management, 07-21-2011, 09:22 AM
Yes, I notice you are using Pingdom, However you can drop the other 2 as I feel you are using way to many monitoring solutions. Again, No need to bite my head off other people made suggestions aswell in the thread I quoted. Slack it back to every 15 Minutes...
Posted by SirMarcel, 07-21-2011, 09:29 AM
the server is inaccessible, websites are not loading on my pc. don't tell me that they cannot handle 4 simultaneous connections
Posted by Server Management, 07-21-2011, 09:42 AM
I guess you dont understand the concept of rate limiting, etc What server are you on about the way?
Posted by SirMarcel, 07-21-2011, 09:43 AM
I gues you don't understand the concept of website not being loaded on my own pc.
Posted by Yujin, 07-21-2011, 09:43 AM
Sorry I didn't read the entire thread but are you still subscribed with this company?
Posted by RSkeens, 07-21-2011, 09:46 AM
While it COULD have been both DNS and the server being down at the same time, DNS is at least one of the problems. If you are using SemoWeb's name servers, then it still counts and I think we can agree that it is unlikely you were pinging their name servers. Of course, the name servers may have also been hosted on that server and not as a cluster, which would have resulted in the same outcome.
Posted by HostXNow_Chris, 07-21-2011, 09:46 AM
I agree to this. Try one monitoring service and setting the interval time to 15 minutes and then see if that makes any difference. If not, increase the interval time a little more and try again. But if it still doesn't work then SemoWeb must have the security/limits set way too high on their servers. I suppose with budget hosting they have to put more limits in place, etc. You may just want to try paying a little bit more with a different provider. Last edited by HostXNow_Chris; 07-21-2011 at 09:50 AM.
Posted by SirMarcel, 07-21-2011, 09:51 AM
I subscribed more than month ago, and this is my second billing cycle. Every time I sign up with a new company I try their services for a month or two before actually moving any sensible data to their servers. This way I don't face a downtime with my websites until all the issues are resolved (which is the case with most of the budget providers). But this time it's seriously taking too much energy with those guys, so probably I'll be gone when the billing period ends. And by exposing their shady practices I hope to send a warning to potential customers. and how this would justify the website being inaccessible from my home computer?
Posted by Yujin, 07-21-2011, 09:57 AM
Very good decision...Life is short and simple so let's enjoy it. No time to deal with this kind of provider. Good luck to your next provider.
Posted by HostXNow_Chris, 07-21-2011, 10:00 AM
Maybe their servers are not configured properly e.g., security is too high or they have rate limiting in place, etc. Only they will know the real answer to that. None of the members at WHT have access to their servers so can't give you the true answer. Why stick around though? You've been having the same issue with them for many weeks now and your still not happy with the service. Why care what the problem is? Only be bothered by it if it also happens with a more premium provider as that will most likely mean there's a local issue with your own ISP/PC. But the fact that the monitoring sites are also reporting downtime means there's also an issue with the server too.
Posted by SirMarcel, 07-21-2011, 10:01 AM
I think the namservers are on the same box. (IP+1 and IP+2)
Posted by HostXNow_Chris, 07-21-2011, 10:03 AM
You could try pinging the IP instead. You would know whether there is problem with the nameservers or not then.
Posted by XTremo, 07-21-2011, 10:17 AM
If I was you I'd cut your losses and move on. Personally, I'd raise your budget and look at providers like Innohosting, HostDime, EZPZ etc.
Posted by Kintallon, 07-21-2011, 10:17 AM
Have you tried setting up Pingdom to access a web page and search for a text string rather than just pinging the server? This method should not be affected by any firewall ICMP settings as it should be seen as just another visitor to your site.
Posted by SirMarcel, 07-21-2011, 10:22 AM
this is only available when you use they paid plan, but I just literraly thought of that couple minutes ago and came up with this little script: we see how it goes
Posted by KMyers, 07-21-2011, 10:31 AM
Hello, I would hope Dustin comes in to address this, but there is one thing that bothers me. Mon.itor.us DOES NOT use a "PING" by default to test a sites uptime for "HTTP", rather a CURL/GET Statement. Thus ICMP Filtering would not be applicable in fact it would almost resemble a web browser. Of course Mon.itor.us can be set to use a "PING" but I find this unreliable. Mon.itor.us supports HTTP - Done via CURL/GET (Default Port :80) - DEFAULT MONITOR HTTPS - Done via CURL/GET (Default Port : 443) POP3 - Done via CURL/GET (Default Port : 110) IMAP - Done via CURL/GET (Default Port : 110) SMTP - Done via CURL/GET (Default Port : 143) SIP - Done via CURL/GET (Default Port : 5060) (Not useful for web hosting, only VoIP) FTP - Done via CURL/GET (Default Port : 21) UDP TCP SSH - Done via SSH (Default Port : 22) PING DNS - Done via CURL/GET (Default Port : 53) MySQL - Done via CURL/GET (Default Port : 3309) As a test, you may be able to try setting up a few monitors checking different things. HTTP, FTP and IMAP would be best.
Posted by SirMarcel, 07-21-2011, 10:32 AM
I thought of that before and all monitors are set to HTTP request. With UptimeRobot I also monitor Ftp and Ping
Posted by KMyers, 07-21-2011, 10:36 AM
Whats your interval?
Posted by SirMarcel, 07-21-2011, 10:38 AM
5 minutes here's Pingdom report for last week: http://imm.io/7m8X 11h downtime, average of 1h7m a day
Posted by KMyers, 07-21-2011, 10:41 AM
5 minutes should not be enough to trigger firewall blockage, I have had some people setup custom monitors that check every second (those tend to get blocked VERY Quickly). May I ask the server load? and if you are checking multiple sites or just 1?
Posted by SirMarcel, 07-21-2011, 10:43 AM
Load Averages: 0.97 0.91 0.84 I'm checking two sites, a master one and one reseller created under it
Posted by Server Management, 07-21-2011, 10:49 AM
Why do you think that?
Posted by SirMarcel, 07-21-2011, 10:50 AM
because it's one simple www request every five minutes, which you seem not to understand
Posted by Server Management, 07-21-2011, 10:53 AM
All depends how they have setup their ICMP within CSF something which you dont seem to understand and since your the only one here mentioning this downtime... Am starting to think that its just a problem local to you, I.E ICMP Limiting... Example:
Posted by SirMarcel, 07-21-2011, 10:57 AM
sure it is, I'm imagining all of this. what would be the point of limiting this to 1/5min? please enlighten me
Posted by Server Management, 07-21-2011, 11:07 AM
Because its sending an request to their server every god damn minute or so, So it thinks its under attack, Its pretty logical TBH... If you was that unhappy you would of moved on by now instead of opening repeated threads for the same issue, Then giving some respectable members around here a hard time when they give you sound advice, If you dont understand ICMP Limiting, etc thats fine, But my advice would be to slack that monitoring back to say every 15 Minutes or so then your less likely to get limited by their firewall, etc
Posted by SirMarcel, 07-21-2011, 11:12 AM
5 minutes, your arrogance seem to be building up. spend some time reading the thread next time before you start bashing someone. until then I'm adding you to my ignore list, so do not bother answering
Posted by Martin-D, 07-21-2011, 11:14 AM
Why are you so against advice from people who know what they're talking about? Granted, it doesn't explain why you can't access it from your home PC but damn, talk about biting the hand that feeds.
Posted by SirMarcel, 07-21-2011, 11:16 AM
Martin, which certain advice you're refering to? I'm sorry but cutting down from one test every 5 minutes to one every 15 minutes makes absolutely no sense. NONE, zero. if a server cannot handle one request every five minutes (and from different locations) then there's definitely something wrong with the server of course I may be wrong, and there are people in the world who limit the number of request to lower than 1 every 5 minutes, but I highly doubt it. in that case why I'm not getting banned for refreshing the same site 20 times a minute?
Posted by Martin-D, 07-21-2011, 11:18 AM
It may make no sense to you, but people such as myself and cd/home have obviously got experience in these things and know that it CAN make a difference. What's the harm in trying it for 24-48 hours to see if that resolves the problem? If you're having proper downtime of 60+ minutes then changing this to 15 minutes will still capture it, no?
Posted by SirMarcel, 07-21-2011, 11:20 AM
again, how that would explain the site being inaccessible from my own pc and VPSs all over the world?
Posted by Martin-D, 07-21-2011, 11:22 AM
It wouldn't however it would rule out one possible cause from the monitoring sites point of view.
Posted by SirMarcel, 07-21-2011, 11:23 AM
They TOS stated 99.99% uptime which they failed to provide. They also refuse to provide a refund based on what the external monitors are showing. That's why I'm insisting on resolving this. I want either a service I paid for (in case I'm at wrong here) or my money back. It's that simple. If it wouldn't then why should I bother? I'm already spending my precious time trying to figure out what's wrong.
Posted by Martin-D, 07-21-2011, 11:27 AM
lol. You're missing the point. Process of elimination. So start by doing that and work towards a resolution instead of building bricks walls. You're trying to figure out what's wrong without actually making any changes to your current setup - where's the logic in that?
Posted by SirMarcel, 07-21-2011, 11:29 AM
No, it's you who are missing the point. If the website would be accessible from my pc or any other remote machine I tried to access it from, then it would make sense to assume that there's something wrong with the external monitoring websites. As the website was down from several locations in addition to the monitors then suggestion to change the interval makes no sense at all. I don't know how to put it in more simple words for you to understand.
Posted by Dustin B Cisneros, 07-21-2011, 12:51 PM
You complain of response time how ever you reply 3 times in a row did you ever think that by doing that it would be at the bottom as mentioned in our signatures as well? 07/21/2011 06:26, 07/21/2011 06:48, 07/21/2011 07:41 Your whole issue has been nothing but complaining of your up time monitors when in reality Ive posted in the public ssh logs of it and its doesn't add up with your "up time monitors". Dont get me wrong I'm quite blunt and will admit when there is an issue and yes today our UK server was down but that still doesn't grant your original request for compensation due to your monitors and without you even viewing the downtime nor providing a tracert. Now as mentioned in the forum and in our ticketing system as I reviewed your account once again that your leaving us thats perfectly fine all the best.
Posted by SirMarcel, 07-21-2011, 12:54 PM
how convenient again, or are you lying (well, again)? how is it that when I finally succeeded in being online to double check that the server doesn't respond to tracert you are jumping here and announcing, and let me quote: of course, the previous 10 times doesn't count as you haven't been caught red handed right?
Posted by Dustin B Cisneros, 07-21-2011, 01:00 PM
Funny thing is each time you complain I login to ssh to validate my statements as I said I'd be the first, yes the UK server was down this morning. We offered to move you in the past you declined because you were leaving us. Funny thing is your still with us with your so called daily 4 hrs downtime.
Posted by SirMarcel, 07-21-2011, 01:02 PM
I don't mind losing $3.5 just to prove my point that you are a liar and offer a pathetic low level of service. If only one person would read it and think twice before going with you, then I will be more than happy. I don't see anything funny here.
Posted by Dustin B Cisneros, 07-21-2011, 01:06 PM
Long as your happy at the end were happy What I honestly see funny is you complaining of downtime 4 hrs a day but your still with us, hmmm maybe just here to bash us with nothing actually being valid. All your complaints have never been valid except for today that the server was down which yes I confirmed.
Posted by SirMarcel, 07-21-2011, 01:10 PM
Of course they've never been valid. And today's one would never been valid too if I haven't accidentialy been sitting in front of my computer. I'm sorry, but I thought you are an adult and treat your customers with respect. But you've shown twice already that you are a liar, and now you're trying a diversion to show that it's been my fault from the day one. Exactly the reaction I would expect from someone like you. It's never your fault. Sorry - today it is, only because you have been caught red handed.
Posted by Dustin B Cisneros, 07-21-2011, 01:53 PM
How ever you must feel, Its not that I was caught red handed its simply once again I look at ssh which in return yes I confirmed it was down today. See the thing about you is your assuming I'm lying or just because 1 day you provide a tracert that did not go through means you been correct the whole time? As I said yes it was down today on a different subject and for your future reference just because a tracert doesn't go through doesn't mean the server is down it could mean that you are blocked by the firewall although that was not the case, and yes the server was down how ever I'm trying to bring some reality into your head as you assume and go off with 1 assumption thinking it validates all your complaints.
Posted by SirMarcel, 07-21-2011, 03:52 PM
down again. this time, IP and nameservers are responding to ping, however http is unreachable I'll assign a spare domain to it, and next time it will be down I will post it here for everyone to see
Posted by Dustin B Cisneros, 07-21-2011, 04:48 PM
If it was such a big deal you'd either completely move from us or accept our offer to be relocated how ever as you wish. And no I wouldn't expect you to as the client to understand it all but you sure act like you do. Oh and technically the new domain will need to go through propagation... see? Your clearly just do not understand how servers/dns operates thus your frustration grows anyhow we are here for you if you ever decide to take our offer bye....
Posted by SirMarcel, 07-21-2011, 05:32 PM
how nice of you to explain this to such a stupid customer like me. seriously, I don't know what I would do without you acting like a fountain of knowledge.
Posted by Server Management, 07-21-2011, 06:01 PM
Sorry, Dearest but EVERY business/hosting provider will have downtime at some point, Fact is this could be ICMP Limits which are being hit causing IP's to be blocked, etc If they gave a refund to everyone who showed them some external report they wouldnt be in business! Fact is they clearly base their refund policys on whatever it says their end. I.E Uptime Via SSH. Instead of running here a better way of resolving this would be to contact them directly. They have offered to transfer you to a different node, However I believe you refused, Upon that you have nulled any chances of a refund due to not working with the provider on said issue. Decrease your monitoring, Using 3 monitoring solutions is abit excessive to say the least...
Posted by WHU-Mike, 07-21-2011, 06:08 PM
I think you're over reacting. SemoWeb is a budget service with extremely inexpensive services. You can't get all the bells and whistles for a couple bucks a month. If you're concerned about UPTIME. MOVE to another provider and be done with it.
Posted by Kevin Hillstrand, 07-21-2011, 06:12 PM
Sarcasm much? As others mentioned it's quite obvious your clear intention is to try to tarnish Semoweb's reputation however it's not working... quit trolling while you're a little bit behind. Best, Kevin
Posted by SirMarcel, 07-21-2011, 06:15 PM
I'm not going to comment anymore until the next downtime. Stay tuned.
Posted by Server Management, 07-21-2011, 06:16 PM
Seriously, I wonder if anyone else feels like their bashing their head off a brick wall... Its been explained time again ICMP Limits might be getting reached, etc its quite simple, The server will block requests because it thinks its under an attack...
Posted by Martin-D, 07-21-2011, 06:18 PM
Yeah, that's why I stopped posting. You can lead a horse to water....
Posted by Server Management, 07-21-2011, 06:19 PM
You should check this: http://www.webhostingtalk.com/showpo...9&postcount=93 No respect for anyone...
Posted by [x10]Corey, 07-21-2011, 06:38 PM
SirMarcel, I'm assuming you have a dedicated IP with your reseller so when you go to the IP it loads up your site. Drop a page in there that simply says "Server is online". Head over to http://binarycanary.com and signup for the free package. From there you can setup a HTTP monitor that looks for a specific text on the page (Server is online). If it does not find this text it will report as down. By using the IP and not a domain you can rule out a DNS issue. The free account monitors at 15 minute intervals and over HTTP which should be immune to any such rate limiting. Honestly though I've never heard of rate limiting affecting monitoring services like this where it only reports temporary downtime each day and not consistently across the board. Setting up some HTTP monitoring at a low interval and not ping will rule out the rate limiting claim and hopefully prove your case.
Posted by Sparrow-Sean, 07-21-2011, 06:44 PM
Is there only one UK server with SemoWeb, from what I am seeing is it has been down once again but that is going off there online Server-Status! I am not going to vouch for either party here, not the OP and not SemoWeb but in hind-sight I have been contacted multiple times by people that host on SemoWeb's network stating that there servers go down at least once a day or at least once over a period of a 2 day cycle. True or not it is something to think about.
Posted by SirMarcel, 07-21-2011, 06:45 PM
Corey, I said that numerous times, I don't ping their server. I use http/ftp/dns monitors. That's why I refuse to belive the problem is in their server limits the number of connections to less that 1 per 5 minutes. I will follow your advice, however as mentioned here I'm already doing that with my own script. I'm 100% sure the problem lies in the server and they just refuse to acknowledge that. That's why I've just installed an empty Wordpress instance here: http://comparesr22insurance.com/ Of course it may not have propagated for everyone, however it's already up for me, so when the server will go down (which will inevitably happen, like it happened numerous times) I will come here again and ask people to check themselves. Oh, and btw: I'm not utilizing my own IP, I'm using shared IP of their server. @Sparrow-Sean: yes, they have only one server in UK, that is why I refused being transfered somewhere else when Dustin proposed that. But for some people it's too difficult to see the reasoning behind my choice.
Posted by [x10]Corey, 07-21-2011, 06:49 PM
Correct, the problem is I think they are discrediting your monitoring because it is your script and you're using a domain(DNS). What I would suggest than is use the server's IP. At the very least going to http://SERVERIP will load the cPanel default page. Monitor THAT page for whatever specific text shows up when you go to it. From what I previously read in this thread your DNS setup was being questioned. It does seem like everyone is trying to discredit everything you do so I'm trying to offer a better solution so they don't come back with the same arguments. It should also prove the point either way whether they are right, or you are.
Posted by SirMarcel, 07-21-2011, 06:51 PM
Thing is, Corey, that the server responds to Ping, but it looks like Apache is not loaded, so there's nothing coming up when I try to access the site. As for the DNSs, I'm using the nameservers provided by them (and from what it looks like they're located on the same box as hosting) with the domains. And FYI, they're not discrediting my script (yet) but instead of this are bashing every other, widely available offsite monitoring tools I signed up with: UptimeRobot, mon-itor.us and Pingdom.
Posted by [x10]Corey, 07-21-2011, 06:57 PM
I understand what you're saying. It seems everything you say, like the above, someone comes in and attempts to discredit. Seeing that happen I'm just giving you an alternate solution which should show solid proof if there is an issue or not. People won't be able to say there is a DNS issue, there is rate limiting, etc. Monitoring the server's IP for a specific phrase should be accurate with out all the 'possible' causes for it to not be accurate.
Posted by JulesR, 07-21-2011, 06:59 PM
Wow, some terrible misinformation in this thread. Web/HTTP requests are NOT ICMP traffic (ping, traceroute, etc), so the excuse of their firewall/CSF configuration blocking them after a period of time? Absolute rubbish. I could comment on the rest, but that's not going to be productive to the OP. Corey offers some great advice, try and test using the IP address if you can to eliminate the possibility of it being a DNS issue. Typically many hosts will provide a temporary URL using the servers IP address. I'll go ahead and say for the record now, if you are either testing for port 80 being responsive, doing a HTTP Head request, or even a HTTP full page request, you should 100% categorically have no issue with being blocked by the provider. If you are, then something is seriously screwed up with their system and it's blocking legitimate traffic. Ping and traceroutes on the other hand CAN legitimately be blocked, so this is not a reliable method of testing.
Posted by SirMarcel, 07-21-2011, 07:06 PM
That's what I have been trying to tell people like cd/home, and have been laughed at in return all the time. For some time I thought I'm going crazy, but it seems I still remember some things from college.
Posted by JulesR, 07-21-2011, 07:08 PM
Not at all
Posted by ExonHost, 07-21-2011, 07:49 PM
cd/home, FTN-Kevin,HR-Martin, I had an account with semoweb on UK server. I faced same issue with semoweb then I move to futurehosting vps. You can check the following ticket screenshot. http://i.imgur.com/g5g3s.png http://i.imgur.com/uyHnW.png http://i.imgur.com/GiAHI.png http://i.imgur.com/YKnzV.png When I was semoweb client they told it was network issue and abuser abuse their server. Now they are telling firewall/CSF configuration blocking them.
Posted by Server Management, 07-21-2011, 07:57 PM
Care to share exactly why you feel to say this?
Posted by SirMarcel, 07-21-2011, 08:03 PM
why? because it's you who don't have a clue as you have proven many times already: http://www.webhostingtalk.com/showpo...0&postcount=16 http://www.webhostingtalk.com/showpo...8&postcount=35 http://www.webhostingtalk.com/showpo...0&postcount=37 http://www.webhostingtalk.com/showpo...4&postcount=39 http://www.webhostingtalk.com/showpo...8&postcount=63
Posted by Server Management, 07-21-2011, 08:12 PM
Really??? Regardless if its ICMP Limiting or HTTP request limiting... I would be interested to see a screenshot of the whole ticket to see exactly what the OP stated in their ticket to Semoweb for Semoweb to mention ICMP Limiting in the first place. Last edited by Server Management; 07-21-2011 at 08:19 PM.
Posted by nuthin, 07-21-2011, 09:34 PM
If you are experiencing too much downtime, move. Simple. We don't need a 6 page thread about it trying to prove that they were "down". If you know they were get serious.
Posted by SirMarcel, 07-21-2011, 09:39 PM
If you don't have anything useful to say, don't say anything. Simple.
Posted by nuthin, 07-21-2011, 09:54 PM
Well go ahead and experience all the downtime you like based on what your saying in this thread. It's obvious your not serious about your web sites being "online" then. If what you are saying is correct and I have no reason not to believe you, then why wouldn't you create this thread, post a review and move on from this company if you are experiencing so much downtime? Surely there is going to have to be a breaking point where you have to cut your losses. How is my advice not useful? It's common sense.
Posted by SirMarcel, 07-21-2011, 09:58 PM
http://www.webhostingtalk.com/showpo...5&postcount=21
Posted by cedricd, 07-22-2011, 02:04 AM
Well, well. I have to agree with @JulesR in this entire mess. Most of these points are absurd. When did working services become part of the "bells and whistles"?
Posted by Sparrow-Sean, 07-22-2011, 03:10 AM
It seems the OP's website is once more, DOWN! I did ask the OP to provide me his domain name hosted with them as I wanted to see for myself, everyone else on this board seems to be fighting with the OP - rather than helping him every apparently knows better. Anyways, in regards to all of this it does seem like the servers are going up and down both in terms of HTTP and PING so the issue is definitely there, the server is down now (definitely). Even DFEOJM (Down for everyone or just me) also validates my revision here. I have tried to access his website and the same thing (server not found). I have not provided the domain as I am not sure if the OP wants to note it publicly though it surely has been a ride for the website. From the website itself:
Posted by cedricd, 07-22-2011, 04:18 AM
The website must have blocked you because you visited it too much. The error is just their firewall. The error is related to your ICMP pings. The error is because you looked suspicious. --- Just helping them think of more bogus replies. I'm not surprised on my end at all honesty... lol Last edited by cedricd; 07-22-2011 at 04:22 AM.
Posted by SirMarcel, 07-22-2011, 04:24 AM
thanks guys, my notifications also confirms this: it went down twice again in last 12 hours: *** is UP again at 22/07/2011 09:03:52, after 45m of downtime *** is UP again at 21/07/2011 22:03:52, after 1h 15m of downtime. when I see it down again today, I'll pop in and ask you guys to visit the site to see yourselves
Posted by Sparrow-Sean, 07-22-2011, 04:29 AM
If it could block two separate IP's from two different networks and give the same result, I am really surprised Not when the server goes down it isn't. Accessed the OP's site via the iPhone, the PC, the Laptop and on all different services all show the same thing. By the way it is down again, and up again!
Posted by cedricd, 07-22-2011, 04:30 AM
I know, I don't doubt you. Just listing their typical replies in condensed form so hopefully they'll choose a real answer this time .
Posted by SirMarcel, 07-22-2011, 04:36 AM
and as previously suggested:
Posted by Sparrow-Sean, 07-22-2011, 04:37 AM
Alright, no worries. Probably the best thing that one can do from here! When checking the site when it was offline there was that awesome Error 500 message, sadly it lasted for about 15-20 minutes before it actually disappeared and showed the main site once more. The server however, from the status panel shows the server down, but from Dustin's panel shows the server online so it is either someone abusing the network or there is a mis-configuration somewhere. In saying all of this there is a 90% packet loss on the PING tests as well so seems like they are preventing the connections entirely from the firewall, probably why those errors occur even when the site is up. The rest though is another matter.
Posted by Forward Web, 07-22-2011, 06:41 AM
Hmmm I can definitely see why the OP is getting so frustrated. Seems like half the people on this thread are trying to justify the downtime (as if it might be something on the clients end), when in reality, if you ask around, the OP is not the only person complaining about daily downtime with Semoweb. I can personally vouch that I currently have several customers who were previously hosted with Semoweb and encountered the exact same issues with various servers on the Semoweb network (not just UK). I've even been forwarded some of the email's their support sends to their clients (which always, try to blame the client for the downtime). My take? I think their servers are extremely oversold and their services are suffering as a result. I don't recall a single instance (and there have been many) where I logged into a semoweb server the server wasn't moving at a sluggish pace or showing a load that is beyond unacceptable for the type of hardware they are running (4 cores). I just don't see their issues being resolved anytime soon unless they make some serious updates to their business model (which I believe is the core of their problems). Anyway, @ the Op sorry to hear about your problems, personally I think you have said enough, have stated your point and its time to move on.
Posted by JaJae, 07-22-2011, 07:43 AM
I have been saying this for a while now and every time I do I get called a troll. It is amazing how many people on this forum rush to the aid of this host. To the OP, I think you've clearly made your point. I would stop services with this host and move to a more reputable/reliable company. It is pretty bad when a host doesn't know their services are down when many clients are informing them..
Posted by Server Management, 07-22-2011, 08:46 AM
Now I have seen additional evidence its clear downtime of sorts is happening here... So why hasnt the OP moved on and cut his looses, Its clear Semoweb doesnt want to give a refund...
Posted by KMyers, 07-22-2011, 09:43 AM
Sean - Well this does not look good for Semoweb, I normally like to stick up for the host as there are many factors that can cause a website to appear offline. I personally get 30+ Tickets a week because a customers site is "Down" and it is almost always their IP address being blocked in the firewall for 5 invalid logins. This is CLEARLY not the cause here @Semoweb - Although you can pull the server uptime from ssh or even the apache uptime, this is not always an indicator of an issue or lack there of. Based on what I have been seeing, I feel your issue may be Disk I/O Related. So rather then posting your "Uptime", try posting "iostat -d -x 5 3". I have also noticed over the past 2 days, the "Semoweb UK Server" is being rebooted almost twice a day. The last reboot was 6 hours ago. I am looking at this here - http://www.semoweb.com/billing/serverstatus.php . I have to agree with the OP here that there seems to be a bigger issue. @SirMarcel - While I would also be willing to assist in the same manner Sean Did, I would advise you to consider moving. IMHO unless you are trying to prove a point, its just not worth the frustration of not being able to sleep at night without worrying if your site will be online.
Posted by rodrigo olivares, 07-22-2011, 03:13 PM
I'm also very dissapointed with the semoweb service, I'm planning to move all my accounts from there.
Posted by ModelWebHost, 07-22-2011, 08:32 PM
Semoweb@ Its the time to come into this thread and present a detailed report regarding these problems. It will more better for your reputation that you have made in the last few years.
Posted by DakNet, 07-22-2011, 10:31 PM
It was good while it lasted
Posted by SirMarcel, 07-24-2011, 12:43 PM
down again: http://comparesr22insurance.com scrrenshot from http://www.semoweb.com/billing/serverstatus.php http://imm.io/7sXh can anyone please click the link and confirm whether or not it's down for them? thanks!
Posted by KMyers, 07-24-2011, 12:44 PM
Confirmed per your request
Posted by Chris - Whitesystem, 07-24-2011, 01:03 PM
Yes, it is down from here too.
Posted by KMyers, 07-24-2011, 01:05 PM
Its back up now. I do not see the box was rebooted server 1 UK 0.88 2 Days 09:20:48 Also, I can see your blog post Last edited by KMyers; 07-24-2011 at 01:10 PM.
Posted by deaconhost, 07-24-2011, 01:06 PM
am in uk and can also confirm its down at 18.03 24/07/2011 (6.03pm uk time) as was typing 1st part only seen post above once i posted & he is correct, its now showing its up, server 1 UK 0.93 2 Days 09:22:51. Last edited by deaconhost; 07-24-2011 at 01:09 PM.
Posted by SirMarcel, 07-24-2011, 01:07 PM
so there is the truth about the server being up all the time. they adjust it manually somehow and blame the customer for their incompetency I wonder what lies Dustin will offer us this time, let's wait and see
Posted by bluemer, 07-24-2011, 01:08 PM
He prob won't even reply to this thread....
Posted by KMyers, 07-24-2011, 01:14 PM
I wonder who Semoweb uses for their DataCenter. UKServers had a DDoS Attack at the same time which took down a few customers for 20 minutes, This was at the same timeframe http://www.webhostingtalk.com/showthread.php?t=1067859
Posted by ExonHost, 07-24-2011, 01:27 PM
Semowebs is using hostdime and Hostdime colocate their server on Bluesquare datacenter, London.
Posted by SirMarcel, 07-24-2011, 01:29 PM
yup: http://www.hostdime.com/global/london-web-hosting.php
Posted by JaJae, 07-24-2011, 01:30 PM
No signs of outages from Hostdime on their server status page or their twitter.
Posted by Dustin B Cisneros, 07-24-2011, 02:09 PM
Correct I won't be, the customer can directly open tickets when their site is down. As for an explanation I feel there's no need when I do I'm lying says Sir Marcel so since he/she knows what's going on there seems were ok. Bye
Posted by JaJae, 07-24-2011, 02:12 PM
Your business was better off not responding... pathetic.
Posted by KnownHost-ChrisM, 07-24-2011, 02:43 PM

Posted by DakNet, 07-24-2011, 04:18 PM
They don't respond to tickets either
Posted by JaJae, 07-24-2011, 05:39 PM
That's what I was thinking. First he made a pity party post about how he wasn't going to respond (when his post was responding, he just chose to ignore the issue and complain about the client). Then he said if the site is down the client can open a ticket. But apparently many clients have been opening tickets regarding their site being down and they have been told that it isn't, when it has been. Hopefully the client's point has finally been made and Dustin has shown what kind of company he is running for future clients which should bring this issue to a close. Shame it had to end this way though...
Posted by SirMarcel, 07-24-2011, 07:07 PM
and AGAIN it's down, see status page: http://www.semoweb.com/billing/serverstatus.php (http://imm.io/7tDL <- screenshot) website: comparesr22insurance.com is down, all monitors also reporting http down, but the server is pingable could you once again click on the address and confirm please? thanks!
Posted by cedricd, 07-24-2011, 07:14 PM
Confirmed here too. ( http://wwwserver.org/s/59efbb8cea836...ee233dba84.png ) Your site also isn't loading for me. @SemoWeb, you really should fix these issues.
Posted by techjr, 07-24-2011, 07:17 PM
It was showing down for me earlier also. Seems to show that the http service is down every few hours. If semoweb ever decides to claim otherwise, move out and show everyone chat logs.
Posted by Ixape, 07-24-2011, 07:35 PM
Just like to point out that Pingdom doesn't ping from one IP address and has a whole range of nodes around the globe with different IP addresses - So this clearly isn't the problem.
Posted by Server Management, 07-24-2011, 09:04 PM
Server 9 appears to of been rebooted...
Posted by Sinoco, 07-25-2011, 12:49 AM
1 How do they have business with an attitude like that?
Posted by Sparrow-Sean, 07-25-2011, 04:42 AM
This is the OP's HTTP uptime
Posted by Forward Web, 07-25-2011, 07:02 AM
Yikes, those are some atrocious numbers. I'm surprised Semoweb hasn't started doing some type of damage control or at least made some serious moves to solve the problems. Seems like this has been going on for awhile now (at least 3-4 months).
Posted by JaJae, 07-25-2011, 07:29 AM
Looks like his clients would be better off running their website off their cell phone...
Posted by kpmedia, 07-25-2011, 09:18 AM
I just finished moving an itty-bitty nothing of a site off Semoweb this morning. I had tracked about 40 hours of downtime per month, for about 3 months, from server9. It got to where I couldn't even dev the site. I'll post a review at some point, with more details. Dustin seems like a nice guy, but I think he oversold.
Posted by KMyers, 07-25-2011, 09:25 AM
Hello, Is this also the UK location?
Posted by ExonHost, 07-25-2011, 09:45 AM
US location
Posted by Sparrow-Sean, 07-25-2011, 09:53 AM
Seems Server9 only went down recently as well
Posted by SirMarcel, 07-25-2011, 09:55 AM
and UK1 down again too: http://imm.io/7uXg http://www.semoweb.com/billing/serverstatus.php
Posted by Sparrow-Sean, 07-25-2011, 09:59 AM
Your site is up though
Posted by tynman, 07-25-2011, 10:05 AM
This is just sad. up down, up? no down. down! now up.
Posted by XTremo, 07-25-2011, 11:32 AM
Seems like 2011 is turning out to be the year when a lot of bubbles got burst! None that I've seen so far has surprised me.
Posted by Server Management, 07-25-2011, 11:34 AM
Names?
Posted by Kevin Hillstrand, 07-25-2011, 12:07 PM
Hi; Anyone facing issues with the outages, have you contacted Semoweb about this? Remember behind web hosts are human beings, we do have our limits and we can only take so much. Everyone here seems to be bashing Semoweb so I understand both sides of the story. I am not going to be taking any sides here, but if the server really is down have you submitted an open ticket like Semoweb asked and if so what was the reason and did they state what they will do to prevent it from happening in the future? Best, Kevin
Posted by SirMarcel, 07-25-2011, 12:17 PM
They claim everything is nice and dandy and servers are up http://imm.io/7vgD sorry Kevin, but they're just incompetent trying to blame the customer for their lack of knowledge and constants problems
Posted by bizeesheri, 07-25-2011, 12:24 PM
I just moved from them as well. When a ticket was submitted, they would often get on it. so no complaint there. But I never got feedback, even after asking them what happened. The final straw was last week when email ceased. and spent a day explaining that it wasn't because I was a moron and didn't know how to setup my email servers, which were working earlier in the day. That was after a month of lots of down time on server 30, which has worked ok in the last month.
Posted by JaJae, 07-25-2011, 12:34 PM
They have been opening numerous tickets. Semoweb has given a poor and incorrect technical response claiming the services were active and refused to honor his uptime guarantee. After everything came to light Dustin tucked his tail between his legs and threw himself a pity party of one rather than discuss what he is going to do to resolve the issue.
Posted by Snargleflap, 07-25-2011, 01:47 PM
If I were a semoweb customer, somehow I don't picture saying to myself "you know, my website has been up and down for a month, and I really can't do anything with it, but Dustin is a human being with limits so I won't complain so as not to push him beyond what he can take..." What about the entire network of people who are relying on him for their businesses? These people are expecting nothing more than for him to deliver what he promised, via an online contract. People on wht are very quick and generous to sing the praises of hosts that do a good job and provide a good service, they have just as much right to rake a host over the coals when they really deserve it. If the human being behind semoweb is being pushed beyond the limit of what he can take, then perhaps he's in the wrong business, and should look for something less demanding.
Posted by MrMcGoo, 07-25-2011, 02:09 PM
I started looking at the sites and the plans and in this day and age of overselling beyond all reason they did not look THAT bad.. And then I went to the reseller area. Alpha and Master reseller accounts have a recurring theme and that is instability. I know everyone who signs up under one of these kinds of accounts thinks they can "dodge the bullet" but seems to me we see it more and more and more. In the end I am no great fan of VPS's but we do sell them because like everything there is a place for them in the marketplace and this is where. If you need or want to sell reseller accounts these Master - Alpha plans are asking for issues. Get a good VPS, either unmanaged and get someone to help with the management or fully managed. Otherwise, it seems you are in front of the target waiting for the bullet to hit...
Posted by Snargleflap, 07-25-2011, 02:16 PM
I'm amazed that anyone sells these accounts anymore, and even moreso that anyone would buy one. I mean going into it, you have to stop and think.... any level of success with it is going to most likely be your downfall, as we see over and over again.
Posted by SirMarcel, 07-25-2011, 02:17 PM
Mark, I have several VPSs all over the globe as well as two dedis in US and they all serve different purposes. I needed an UK account with private nameservers from a company that hasn't come to the existence last weekend, so after doing a bit of research I tried semoweb. for 50 UU a day I didn't really need anything powerful. but for those guys having a day without outage is a real challenge.
Posted by kpmedia, 07-25-2011, 02:30 PM
Master/Alpha plans are an exercise in stupidity. That's my opinion. Based on WHT posts, I almost think Semoweb shared and reseller share boxes. Had I known that, I'd have never signed up.
Posted by MrMcGoo, 07-25-2011, 02:35 PM
I would look for a company that either 1) Doesn't do the Master - Alpha sales 2) Doesn't do unlimited everything (Space and Bandwidth) Either can be a red flag, in certain when the accounts on the servers the company uses are mixed (Master and Alpha and regular resellers and Hosting accounts all mixed on one server) We have companies with unlimited plans (there is a market for it) but do not over promote them and use CloudLinux and other assorted backend limiters. And we still have to monitor (and remove if necessary) potential abusers. Also, we are very well know for not approving every order and limiting our risk in advance. So, long story short, I would look for a reliable company that has a plan to stay stable and doesn't offer overly risky plans or programs. They have a far better chance of being reliable long term.
Posted by SirMarcel, 07-25-2011, 02:43 PM
Exactly my thoughts - about master&alpha - but these days it seems there are only two type of companies here on WHT: one offering all the beels and whistles of Alpha resellers at sub $10 pricetag and the second being the real players, selling regular resellers for $10+. I personally find it quite strange. Of course I don't take under consideration companies that are in business less than a year. I have since bought two other EU resellers, we will see how it goes in a month or two.
Posted by KMyers, 07-25-2011, 02:54 PM
A bit harsh I would say. It is not fair to punish ALL Alpha hosts for the actions of 1
Posted by SirMarcel, 07-25-2011, 02:57 PM
Keith what I meant is after carefully checking the offer section I couldn't find any company than: - was in business for over a year - offered master resellers (at the time it was a must) - had pricing at about $5 a month It has nothing to do with the quality of any of those companies, sorry if it sounded that way.
Posted by techjr, 07-25-2011, 02:57 PM
Agreed, providers such as you offer a great service at a great price and I have yet to see any real complaints about your service. Knocking master resellers is bad also since ezpz offers "sub resellers" which is essentially the same thing and manage fine. The issues people are having with masters and alphas is they choose to go with the unlimited everything alpha reseller for 3 dollars per month and expect a great service from it.
Posted by Snargleflap, 07-25-2011, 03:00 PM
If the shoe fits...
Posted by KMyers, 07-25-2011, 03:00 PM
I think the $5.00 price is the problem, there is no meat left on the bone here, just imagine how many accounts are needed to pay the server off
Posted by KMyers, 07-25-2011, 03:01 PM
Ahh, but shoes come in different sizes
Posted by Snargleflap, 07-25-2011, 03:04 PM
Reminds me of the old I Love Lucy episode where she went into the salad dressing business. Her husband figured out that she was losing money on every jar of salad dressing and her response was "It's ok, we'll make it up in volume."
Posted by KMyers, 07-25-2011, 03:05 PM
HAHAHA - That was a great episode.
Posted by Snargleflap, 07-25-2011, 03:05 PM
lol touche
Posted by Snargleflap, 07-25-2011, 03:06 PM
One of the best. I use that line on my wife whenever she cooks up some scheme or crazy idea
Posted by SirMarcel, 07-25-2011, 03:17 PM
I know what you mean, however I needed literally 200MB/1GB bw but with the possibility for adding additional nameservers
Posted by SirMarcel, 07-25-2011, 05:11 PM
down again
Posted by MrMcGoo, 07-25-2011, 05:20 PM
Nameservers require 2 IP's. Even at volume that will cost $2-as high as $4 for the service provider. So at $5 you can't even get a cup of coffee to stay awake to provide support...LOL Maybe you could contact some of the providers in the offers section and see what they can do, but custom nameservers have always increased the cost and price for the provider.
Posted by SirMarcel, 07-25-2011, 05:21 PM
I think you're mixing up things now. First, it's a shared environment so there was no need for additional IPs. Secondly you actually don't NEED 2 IPs, you can run both ns1/ns2 using the same IP.
Posted by MrMcGoo, 07-25-2011, 05:26 PM
Sorry, about that..and yes you can but the point of two nameservers is as a fall over if one goes down.. You should contact some providers and see what they can do for you. Your bandwidth is minimal, if your space usage is also so low you may be able to get close...
Posted by SirMarcel, 07-25-2011, 05:29 PM
Mark, those guys keep EVERYTHING on the same box, so no matter how many IPs they're going to use (yes hosting AND nameservers), it's still a single point of failure. Of course I didn't know about that before. And thanks for your suggestion, but as mentioned earlier I've signed up with another two companies to try them out.
Posted by JaJae, 07-25-2011, 05:29 PM
If they're hosted on the same box it doesn't really matter...
Posted by JaJae, 07-25-2011, 05:31 PM
20 minutes later and still down for me...
Posted by MrMcGoo, 07-25-2011, 05:32 PM
Yup, got that now...Thought it was a different setup
Posted by Snargleflap, 07-25-2011, 06:23 PM
lol hosting is a rough business
Posted by Ixape, 07-25-2011, 06:57 PM
Pretty much have to agree with you. I once had a unlimited disk space+bandwidth master reseller and about 1 month in, the server had loads of 23.00+ on a VPS with just 2 cores. The company was soon taken over due them going bankrupt and the new company discontinued the service.
Posted by UKDirectHost, 07-25-2011, 08:04 PM
I feel sorry for the people on server 28 http://imm.io/7wbs
Posted by techjr, 07-25-2011, 08:23 PM
Depending on the server specifications those loads are not that bad at all. Now if this was a single quad core I would be concerned and shouldn't take more then an hour to get noticed and resolved with proper monitoring. If its say a dual E5620 then its perfectly fine.
Posted by SirMarcel, 07-25-2011, 08:27 PM
their UK server is a Q8300 with 8GB: http://imm.io/7we3
Posted by JaJae, 07-25-2011, 08:52 PM
That's a pretty high RAM usage.
Posted by cedricd, 07-25-2011, 08:54 PM
1.47GB/8GB?
Posted by SirMarcel, 07-25-2011, 08:54 PM
actually no, it's not. linux automatically reserves as much memory as it can for cache. from this screenshot you can see the swap is not being used at all, which means it has enough memory to perform
Posted by RSkeens, 07-26-2011, 02:40 AM
That is an assumption that would largely depend on how their server's PHP is set up.
Posted by SirMarcel, 07-26-2011, 03:43 AM
more lies and pathetic excuses: http://www.lowendbox.com/blog/semowe...#comment-39887
Posted by Sparrow-Sean, 07-26-2011, 03:53 AM
What exactly are the lies and the excuses? Dustin has summed quite a bit up there, I am not sure about the aspects of you posting reviews all over the place but is that true? I personally think you two need to sort your differences out, Dustin seems to have a knack for avoiding this thread because you won't listen and for me personally that is a little up-setting regardless of what he said or she said and/or what one believes - if Dustin does not back himself up in a thread then he is accused of being guilty and people will see that and it just looks bad for him. But honestly, 12 pages of this already. We know the servers are going down daily up time still shows 0 days so the server is going up and down, personal pingdom reports prove it as well. Dustin, just credit it and move on.
Posted by HostXNow_Chris, 07-26-2011, 05:30 AM
Why this thread is still going on is beyond me. You've prooven they're having issues with some of their servers and have been for sometime now. Your obviously not happy with the service your getting so why not just move provider? If it's because you cannot get same plan for such cheap price of $5/month then I'm afraid you'll have to increase your budget and choose another provider or put up with current service. Rember the good ol' sayings "you get what you pay for" and "if it's too good to be true, it usally is" an all that.
Posted by SirMarcel, 07-26-2011, 05:42 AM
I'm waiting for Dustin to come and acknowledge the regular downtime and apologise, I hope it's not too much or is it? Also, on his website he claims 99.99% uptime which is an utter lie, and I would like to excercise my right to refund on that base. Nothing more, just want what I think is fair considering his many attempts to discredit me and the problem I'm facing and also commenting on the whole issue behind my back (see the post @LEB), which I find at least unprofessional. Most people that cares about their business are open to critique, as it helps them to perform better, especially if it's justified. I'm giving Justin a chance. Not to mention I still am their customer, which - correct me if I'm wrong - give me right to express my opinion of their service.
Posted by HostXNow_Chris, 07-26-2011, 05:58 AM
Fair enough, but I just think your wasting your time. If Dustin was going to apologize he would have done it already. I agree with what Sean (SpeedySparrow) said... it seems like Dustin doesn't care, hence no apology for downtime/performance issues in the thread.
Posted by Snargleflap, 07-26-2011, 09:45 AM
SirMarcel you honestly have made your point now. Anyone who has ventured into this thread has come to the same conclusion. It's clear what the situation with Semoweb and Dustin is. Listen to what HostXNow is saying... He's not interested in apologizing. You really need to gather up your business and move on to a new host now because you've already accomplished all that your going to with this thread.
Posted by cedricd, 07-26-2011, 04:18 PM
For everyone requesting this thread is closed, they can click here and be done with it. Closing threads rarely achieves anything other than making the thread looked resolved or not-useful (i.e. invalid info, etc).
Posted by covertaff, 07-26-2011, 05:08 PM
Before you close this thread, I have something positive to say about SEMOWEB. I signed up with them for a few of my sites and, in the last few days: 1. They have been prompt in responding to my support requests, even at 2am my local time as I was trying to work out a script problem. 2. The pages load fast and I have experienced no latency or any problems. I have a domain if you need it to verify. But I think that one person's problem with a server in the UK should not tarnish the entire name of a company. Vendettas are not good. 3. From a customer's perspective, I am happy with what I got for the money I am paying. 4. My only unresolved issue is a script issue with fopen and SEMOweb has tried to help me as much as possible within their control. I think mistakes happen, servers go down or don't perform but if every disgruntled customer went online to bash a company, there is no such thing as a perfect company out there. Most of them are just good guys trying their best to run a business, with families to support and all. Let's have a little compassion when mistakes happen. Like the saying goes, he who has no sin, let him cast the first stone. I don't expect a company to be 100% perfect and by golly, if you're paying $3-$5 for hosting, why act like you're paying $50? Just my 2 cents. If unhappy with a hosting company, there are 100 others right here to choose from. It's a no brainer. Last edited by covertaff; 07-26-2011 at 05:12 PM.
Posted by Snargleflap, 07-26-2011, 06:13 PM
I wasn't suggesting the thread be closed, only that the op understand that there's nothing more to be gained by continuing to post downtime updates any longer.
Posted by kpmedia, 07-26-2011, 06:14 PM
1. 40+ hours of downtime per month is far from a simple mistake. 2. Server9 is also not in the UK. 3. For $3-5, it should at least function and have some uptime.
Posted by Sparrow-Sean, 07-26-2011, 09:23 PM
Like I also mentioned this thread that Dustin blatantly has ignored due to specific reasons in which I can fair on his understanding to why he'd avoid it is not doing himself any favors. Sure this thread has had it's time and should be closed, but as we've seen "kpmedia" has experienced downtime with many other users of the service so why keep denying the fact the servers have not gone down where there is proof to be shown. Dustin as said credit the OP and be done with, apologize for the inconvenience caused and that should settle everything. We are not all perfect and don't all hold up a track record - at least with a little dignity show some form of satisfaction to your customer because what you are doing truly shows that you have no understanding of what true customer satisfaction is. That is my comment and honesty on it.
Posted by ModelWebHost, 07-26-2011, 10:09 PM
Its useless to post anymore in this thread because Dustin is not willing to reply here. So, OP is just wasting his time and he will not get anything from this. This will not effect Dustin and probably he see this thread daily and laugh loudly. I was also having problems with them but all my problems were solved and I was migrated in no time on another server. Now this server is so much reliable and performance is also very good. So, I suggest that the thread should be closed as there's nothing to be discussed on this topic because it will bot get any result. Last edited by ModelWebHost; 07-26-2011 at 10:11 PM. Reason: Spell Mistake
Posted by Forward Web, 07-27-2011, 12:09 AM
I seriously doubt that, just do a search on google for semoweb and this thread, along with various other bad reviews from wht are all on the first page. I imagine that is not going to be helping their business any, unless they are going for the any publicity is good publicity approach?
Posted by Kevin Hillstrand, 07-27-2011, 02:07 AM
Hi; I think it's pretty clear why Dustin has decided to stop posting here. Everyone seems to continue to be calling Dustin a "liar" when he did clearly admit that there are server issues going on this week. As far as I can tell. You guys are posting screenshots of the server status page, Yet dustin did say that there are issues with the server this week but not last. SirMarcel has provided no proof that the server was down last week which is his original point of posting this thread. Since Dustin has decided to stop posting, I vote for this thread to be closed as honestly we're running in circles here. Best,
Posted by Sparrow-Sean, 07-27-2011, 02:25 AM
I have been monitoring the OP's site since last Friday and there has been significant downtime since that period. Here is both PING and HTTP requests for the users website! Ping Requests: http://www.screen-shot.net/ss/9961579520719338714.png HTTP Requests: http://www.screen-shot.net/ss/4325953035366050511.png There is definitely downtime occurring on the server, but lets not say that this sudden issue occurred this week out of all weeks (one after the issue) but other members are also complaining so not sure what other proof needs to be told. Sure Dustin isn't lying, well I hope not but in all honestly the status shows even from Dustin's main server page as well as these Pingdom reports that there is an issue that should be fixed There was an instance of 23 minutes downtime, then another at 12 minutes, another at 4 minutes, another at 3 minutes, surely getting smaller is better but that occurred 2 days ago so that has to account for something.
Posted by Server Management, 07-27-2011, 07:10 AM
I argee, Its time this was closed, Its nothing but bashing and sig spam!
Posted by cedricd, 07-27-2011, 07:16 AM
You're welcome. (Note: you can also ask mods to turn off sigs) Last edited by cedricd; 07-27-2011 at 07:20 AM.
Posted by Erava, 07-27-2011, 07:53 AM
Thank you for making this thread. I saw a deal posted of SemoWeb's VPS for $3/mo and was about to jump on it, then decided to check WHT first. The problem I'm having with my current host (PrestonHost) is a ton of downtime (13 hours in the past 3 days). Definitely don't want to switch to another host with loads of downtime.
Posted by Sparrow-Sean, 07-27-2011, 08:10 AM
Considering prestonhost resells from SemoWeb it may not be wise, but honestly a $3.00 VPS? If downtime is important look at a decent managed VPS provider not a budget offer
Posted by cedricd, 07-27-2011, 08:14 AM
Why buy managed if not needed? (Also note that budget/affordable doesn't always mean downtime )
Posted by Server Management, 07-27-2011, 02:59 PM
Correct, You'll get downtime no matter what price tag you pay
Posted by Forward Web, 07-27-2011, 08:41 PM
Thats true, however if the provider is purely dedicated to providing oversold services at a budget price, then logic would say that the likelihood of that company being able to maintain a high level of service is not likely. Hardware, Bandwidth, Staff.. all cost money and in order for a company to survive, they must make a profit. With pure budget providers, this is usually off-set by cramming more accounts onto a server that is typically recommended(hence, resulting in an unstable server environment).
Posted by bluemer, 07-27-2011, 09:02 PM
True, but this really shouldn't be the case. If a provider can't provide what they advertise for a price then flat out they shouldn't be promising what they can't provide, or they shouldn't be in business.
Posted by Erava, 07-27-2011, 09:09 PM
I didn't buy from a budget hoster with no guarantees. I bought from a budget hoster with guaranteed uptimes. If you can't guarantee uptimes, then don't write a guarantee for them on your website.
Posted by Forward Web, 07-27-2011, 09:18 PM
It shouldn't, but unfortunately it is. Just like any other business, some companies lack proper ethics, especially in an industry that has become so saturated like the web hosting industry. Companies tend to get desperate and start claiming to offer anything just to get customers in the door. So that's really were consumer responsibility needs to come into play, by not signing up with these companies to begin with. However as long as customers continue to sign-up with these types of companies, the longer they will continue to exist.
Posted by SirMarcel, 07-28-2011, 07:22 AM
and AGAIN it's down, see status page: http://www.semoweb.com/billing/serverstatus.php http://comparesr22insurance.com is down
Posted by JaJae, 07-28-2011, 07:23 AM
Confirmed.
Posted by Server Management, 07-28-2011, 09:52 AM
The bluesquare DC here in the UK has been having some issues with connectivity I believe as of recent so some of this downtime isnt a direct result of Semoweb...
Posted by SirMarcel, 07-28-2011, 09:54 AM
that's not the issue when I can ping a server but the http is down also, according to http://www.semoweb.com/billing/serverstatus.php the server is up for just over 2 hours. if it was the network issue it shouldn't be necessary to reboot the server now shoul it?
Posted by patriot1973, 07-28-2011, 10:21 AM
Confirmed. server 1 UK Load: 0.83 Uptime: 0 Days 02:34:42
Posted by MrMcGoo, 07-28-2011, 10:26 AM
If you buy a car for $100 and the person selling it to guarentees you it will last for 300,000 miles do you really believe that...Or do you think, at $100 if it lasts a week I am ahead of the game. A $3 vps HAS to be one or BOTH of two things 1) on a server so underpowered it can't even handle the virtualization well, much less run the nodes. 2) The server is so overpacked is should never be able to function. If the server is a $100 server to BREAK EVEN you need to sell 35 VPS. At some point I think the end user has to be responsible enough to do the math and get it.....
Posted by AntStephenson, 07-28-2011, 10:40 AM
There is quite a bit of difference between buying a car for a one off payment and making regular payments for a service where an agreement is made between the customer and the organisation.
Posted by MrMcGoo, 07-28-2011, 10:56 AM
Ok, I guess we can use any comparision that fits, bottom line if you pay $3 for a VPS and don't get that the only thing you will probably get out of the transaction is $3 poorer...
Posted by Server Management, 07-28-2011, 12:21 PM
Depends if Apache is rebooting upon finding http failed... am just merely stating that the datacenter they use over here in the UK has had issues as of recent...
Posted by SirMarcel, 07-28-2011, 01:00 PM
so we're back to square one then - it's their responsibility to bring it up
Posted by Server Management, 07-28-2011, 03:44 PM
Correct, If your unhappy just move on and stop dragging the dead horse around WHT...
Posted by JixHost, 07-28-2011, 09:00 PM
3 VPS? Are you serious...That's a joke, I'm surprised they even responded. Think about it for 1 minute, it's simply not viable. I've noticed the less a client pays, the more they expect, demand and complain...solution, raise costs
Posted by cedricd, 07-28-2011, 10:58 PM
I don't know... BuyVM does well with their $1.25/month VPSs
Posted by Sparrow-Sean, 07-28-2011, 11:05 PM
Question is, how many of those VPS systems do they have to sell to make a profit, take out taxes, fees, you are not left with much so that takes the question on how many $3.00 VPS must you sell to break even on the main server prices? It sounds like a bunch of overselling to me
Posted by JaJae, 07-28-2011, 11:49 PM
3 a month is better than $21 a year... http://www.lowendbox.com/blog/semowe...-openvz-vps-2/
Posted by DeltaAnime, 07-28-2011, 11:51 PM
We make profit on everything Benchmarks also show that we can push a good 150 - 200MB/sec on the majority of our nodes for sequential I/O, ioping shows that, more often than not, it's < 1ms for requests and geekbench/unixbench scores are right up there with the rest. We have people rolling onto their next year of service with us, we just setup $30,000 in new gear and we just moved into a much more expensive datacenter, coresite, providing a much better network and much higher power reliability. If anything, you should be wondering how we pull it off, not trying to put us down Magical ponies is all i'm allowed to say. Francisco
Posted by HostXNow_Chris, 07-29-2011, 07:27 AM
I never noticed any downtime for my dedicated servers. I guess it was just VPS where storage was used.
Posted by Server Management, 07-29-2011, 07:35 AM
I can assure you Fran theirs no magic to your offerings, A good businessman with experience can easily spot this out One of the reasons you have upper hand for the market your attracting is because you have your own IP allocation directly with ARIN, etc Last edited by Server Management; 07-29-2011 at 07:39 AM.
Posted by SirMarcel, 08-09-2011, 06:51 PM
last 30 days according to Pingdom http report: http://share.pingdom.com/banners/8a070575 96,5% uptime with 36(!!!) outages, that means the server is statictically down more often than once a day before anyone asks, yes I'm moving on, just wanted to post an update
Posted by MrMcGoo, 08-09-2011, 07:30 PM
dead horse>
Posted by cedricd, 08-09-2011, 07:44 PM
Yup, here's a helpful link for you since it bothers you so much. No need to thank me.
Posted by RSkeens, 08-10-2011, 01:49 AM
Best of luck with your future host. /thread