k-disk.net - NO SUPPORT since 3 Days ! - Knowledgebase

Portal Home > Knowledgebase > Articles Database > k-disk.net - NO SUPPORT since 3 Days !

k-disk.net - NO SUPPORT since 3 Days !

Posted by sonymervin, 11-28-2011, 04:02 AM
Hi, I have signed up for a Reseller Account with them last month. It's been more than 1 month and I their server is working fine and there was no downtime yet. YES, I COULD SAY THAT THEY HAVE VERY GOOD SERVERS. But it isn't enough for a Reseller to run his business. The issue is their Support Response time. They offered a 24x7 Support. Yes, I used to get a reply in maximum 24 hours till last week. But there is no response for the tickets since 3 days. I don't know what's happening there? Does someone know?
Posted by CrocWeb, 11-28-2011, 04:25 AM
Seems to be active on WHT, try sending a private message to: http://www.webhostingtalk.com/member.php?u=252248
Posted by MyLabuan, 11-28-2011, 04:50 AM
Every day you can see support issues at WHT, so nothing much can say but maybe you can contact them by phone..
Posted by sonymervin, 11-28-2011, 05:25 AM
I can't see the option to send PM there.
Posted by CrocWeb, 11-28-2011, 05:25 AM
I think you require 5 posts before you can use that feature.
Posted by Forward Web, 11-28-2011, 05:39 AM
I see kdisk on here all of the time, Im sure he will be along shortly to address your concerns. In the meantime, have you tried giving them a call? This is the number listed on their website.. 1-866-500-6233
Posted by sonymervin, 11-28-2011, 08:54 AM
I tried calling them so many times. But it seems not getting connected with anyone. I could hear some beep sounds only. I'm really helpless.
Posted by AMSWebHost, 11-28-2011, 09:26 AM
Sorry if I am pointing out the obvious, but I've seen these mistakes being made so many times before. How are you contacting their support? Via a ticket system? And if so have you submitted the tickets to the correct department? 24/7 support is usually only for technical support. You said you haven't received a reply in 3 days, and considering that 2 of them were the weekend, did you contact their sales or billing department by mistake?
Posted by Forward Web, 11-28-2011, 09:30 AM
Where are you located? I believe the toll free number is for USA Only?
Posted by kpmedia, 11-28-2011, 10:27 AM
K-Disk has been at WHT this morning, so give him some more time. I know, it sucks .... breathe .... walk away from the computer for a few hours. Then come back.
Posted by sonymervin, 11-28-2011, 11:24 AM
I was submitted it in Hosting Support Department only. They have responded to my 2 out of 3 tickets before few minutes. These 2 tickets were regarding cPanel Migration and trouble with Zamfoo Migrator. I didn't know that they had a SLA which is 24-72 hours for migrations. However I think a reply on the ticket is fine even though it may take 24-72 hours to complete the migration. I have 1 more ticket there which is un-answered since 3 days. It is related to a security issue. Don't know what SLA they has for this.
Posted by KMyers, 11-28-2011, 01:02 PM
Hello, Is there any way I can have your ticket number, I am sorry for the delays howver it was a holiday weekend and sales/migrations are closed during these days.
Posted by sonymervin, 11-29-2011, 12:32 AM
Ticket ID: #254939 This ticket is not belongs to Sales/Migrations. Yesterday it's status turned to "On Hold", till then (in 3 days) we didn't get any reply on it even though it's in "Hosting Support" department.
Posted by JixHost, 11-29-2011, 11:01 AM
I'm sure there is a reason. I see Keith is quite involved on this forum so it leads me to believe he carries the same level of involvement with his clients.
Posted by Server Management, 11-29-2011, 02:28 PM
Normally tickets are placed on hold for investigation, etc
Posted by sonymervin, 12-03-2011, 01:55 PM
Then I think they still investigating on that. That ticket is still in hold without a single reply. It's been 8 days. Also I think they should rename that 24x7 Support to 24x5 Support. Because they seems not attending tickets in Saturday & Sunday. I had opened a ticket for a simple support question today around 6 hours ago and still not answered. I think I should wait till Monday for them.