Innohosting dropped the ball... Raheem says its my fault and I goota go?

Portal Home > Knowledgebase > Articles Database > Innohosting dropped the ball... Raheem says its my fault and I goota go?

Posted by demsd, 01-23-2012, 06:16 PM
I have to ask why it is Raheem is threatening to shut down my account in private message? I didn't drop the ball, Rameen, your side did. That issue with a clients domain was open for 18 hours, with absolutely no response as to 1) what the issue was, and 2) an estimated time of resolution. "The sysadmins are working on it," is not an adequate response. Two tickets, a ticket feedback and a public complaint at WHT and the issue is finally resolved, and somehow I am at fault here? I don't know, I think waiting almost 18 hours for an update and/or resolution exhibits absolute patience on my part. Making the customer the bad guy, when the fault lies with you, says a lot about you... don't you think? Furthermore, I have paid for a service, on time and with no payment issue, for over 3 years. I get the impression that you don't think your customers have a right to expect the service for which they have paid, and if they complain publicly as a last resort, you tell them you are going to close their account? No matter what the issue, no matter how long it takes to resolve the issue... never complain. Yes? I opened up more than one ticket - AND - I provided feedback at http://ticket-qa.innohosting.com/ regarding the issue and it did little to "exert presser." No updates. What do I tell my customer when your employees don't let me know what the hell is going on? Apparently, the only way one can get a response out of you is if it is done pubicily... and now you want to turn this around on me? Keep in mind that, because I do not have root access, I have to rely on you and your employees to provide a service for which I have timely paid for over 3 years. But the fact still remains that I posted on 1/21/12 at 07:30 AM your time that there was an issue with that domain, and got no where until I set fire under your feet here, and the issue was finally resolved at 01:16 AM 1/22 your time. Furthermore, with ALL my dealings with you I have acted professionally and with utmost patience. I am not a big host and do not intend to be. That does not mean you get to take money from people and then make idle threats because they expect what they paid for in return. You don't like negative responses here at WHT? Don't force someone into a position to have to do it. Last edited by demsd; 01-23-2012 at 06:19 PM.
Posted by rv_irl, 01-23-2012, 06:24 PM
Hi Michael, Why did you only partially post your PM to me? Why not post the entire PM you sent to me instead of the bits which make you look good and distort the perception of others?
Posted by lastminutehosting, 01-23-2012, 06:25 PM
This sounds real nasty and if the message is true it is quite startling. I hope he does come here to at least see if the message was real. I hope you and your clients remain happy and that this issue will be resolved power to WHT again.
Posted by demsd, 01-23-2012, 06:26 PM
What are you suggesting I left out, Raheem? Its all there.
Posted by demsd, 01-23-2012, 06:27 PM
Oh, let me guess... you are worried that my customers and me will be hitting you hard with a massive complaint campaign if we lose a second of service? You betcha ass we will. I am sorry you can't handle the truth, but you don't get to do what you did to me and think its OK.
Posted by rv_irl, 01-23-2012, 06:49 PM
That's the bit Michael. You then asked me if I was going to respond, I told you I have nothing to add. You then asked me again if I was sure, I told yes, I'm quite sure. I knew exactly where you were going with this Michael and my statements still stand backed up by your own admission. You reason for posting here has been the same as always. Instead of handling this in the appropriate channel, giving us an opportunity to resolve it, you instantly jump here, post negative responses to catch my attention in the hopes of exerting pressure such that we will forget our customers and instead make you customer number 1, our priority over every other paying client. If we dropped the ball, if we are so bad, why do you refuse to leave us? Surely if we are such a bad company, you wouldn't want to host with us? You'd want to leave the instance you feel you're getting a bad service? Because the truth is Michael, you know very well that the level of attention and commitment we have given you, you will not receive anywhere else. We have responded promptly and professional to all 128 tickets that you have opened with us. So you resort to blackmailing, you hope this thread will force me to do what you want. You believe by blackmailing us, by threatening us with negative reviews if we force you to leave it will change our mind? It won't. We do not have time to play such games and that's why we're asking you to leave. I will be clear Michael, your cancellation still stands. We do not want you as a customer. We state quite clearly issues can take longer to resolve. You didn't submit a ticket to feedback, you filled in a ticket rating form. On that very form it says: "Personal responses *MAY NOT* be monitored in this survey. Please submit a ticket to the complaints/feedback dept. if you wish for a personal response." But despite that message, in clear writing, you are blaming us for not responding to a ticket rating submission? The service you received was what you paid for. Some issues take longer than others to resolve, we cannot resolve every issue on the dot on the minute the ticket is opened. Some require further investigation, some require input from a vendor etc. Waiting 18hrs for a issue that was escalated to the highest level of tech support is not unusual. Your resolutions have nothing to do with you posting here and they never will be. What confuses me the most, is that you can migrate your accounts to another host with minimum fuss, the host will even do it for you in most cases and if it's planned properly, there is no disruption to service or downtime. But despite that, you threaten us to keep you as a customer? Last edited by rv_irl; 01-23-2012 at 06:54 PM.
Posted by FiberFy, 01-23-2012, 06:59 PM
Sometimes, issues take a little bit time to get fixed. And when it needs to be escalated to a senior position, it's completely normal that the resolution time will definitely increase. I do not see, however, as a 18 hour waiting time could be enough to justify your attitude, by not only filling a negative ticket rating (while it was being taken care of), as by placing a negative review in WHT and several other accusations/things you've done. InnoHosting folks have a pretty good reputation in WHT and I'm sure you could have solved this issue directly with Rameen. That being said, when you signed up to InnoHosting Services, you guaranteed them the right to terminate you if they wish to, and this definitely looks a good reason to, since you refused to establish the kind of relationship they have with their clients that, I must say, it's much more than a business relationship, but a care-friendship.
Posted by Server Management, 01-23-2012, 07:01 PM
This all seems VERY unnecessary, However I would be keen to see actual proof such as screenshots as one anothers points are disturbing me
Posted by Jeff Bee, 01-23-2012, 07:36 PM
Most web hosts include a clause in their ToS to allow them to stop providing service to a customer for any reason. Sometimes customers are not the right fit for the company, and vice versa.
Posted by demsd, 01-23-2012, 07:44 PM
You are clearly a dishonest person, Raheem. I did provide feedback, and you know I did. I have always given ample time for you to resolve issues. And the only other issues I had to complain about here in order to get a response was when I was doubled billed, you blamed me [as usual] only to discover 3 days later that you DID double bill me. The other was issues with server 17, and there were plenty to bitch about. Why does someone have to complain here to get you to do something about an issue? As I said in another post, as of late, your support does suck. There are people who say that about their hosts, but that is not always a reason to leave... is it? I take everything into account, and support is not everything. You should have taken responsibility for your inactions, apologized, and let that be that. Instead, you blame the guy who is paying you for the very thing I was complaining I wasn't getting. Don't you understand that? So, you are suggesting that Rameen, and Innohosting, are the ONLY host here that provides a high level of service and support? 128 / 3 = 42.666666 tickets a year. I suppose you are suggesting that ALL of them revolved around a support issue? None had to do with renewing an SSL cert or WHMCS and other general questions? I am not trying to "force" anything out of you. I am letting you know what will happen if my customers and me lose service for something you clearly are not man enough to admit was your fault. Posting negative reviews, and contacting the appropriate U.S. and U.K consumer protection and complaint agencies is a bonus that I will provide to you at no cost. You have that power. How does it feel? I was under the impression that clicking the link in the support email WAS providing feedback on the issue. Considering the fact that you now admit that you did in fact see that I had a complaint regarding non-resolution of my clients domain name issue, it is clear that your threat to cancel my account is not warranted. Thank you! I don't expect a 30 second resolution. I do expect that if you are not able to resolve the issue timely, that you let me know so I have something to tell my customer. This is why people use a service such as this, Raheem. I am able to manage my web development customers while you handle support. Its a sweet deal, when you hold up your end of the bargain. Its actually not minimum fuss. IP addresses don't transfer, it takes time to migrate, thus requiring my attention to which I would have to neglect my customers. And apparently what you don't get is that, your side dropped the ball. Your response is to take it out on the customer. Clearly, you don't understand business and its relationships with its customers - the very people that put food on your table. I have customers that have been with me for 5 years. If I provided inconsistent service, and blamed them for all my mistakes and choose to cancel their accounts, I'd be here just as you are. However, I am man enough to admit when I am wrong. Instead of blaming my customer(s), I'd be apologizing profusely.
Posted by kpmedia, 01-23-2012, 07:47 PM
That's a lot of tickets. I wonder what sort of time frame that was in. It would probably take me 5 years to rack up that many tickets with a host. That many tickets in a short time frame (within a year or less) could only mean one of two things: (1) The user is incompetent, or (2) The host is incompetent. I've seen it go both ways.
Posted by demsd, 01-23-2012, 07:54 PM
Did you actually read the post? 128 tickets in just over THREE YEARS. You need to open a ticket for nearly everything... to add disk space, get SSL certs, cancel a service for a customer. Apparently, you host just yourself, which would explain why you don't open tickets.
Posted by Server Management, 01-23-2012, 08:04 PM
Certainly, It only works out to about 3.5 tickets per month its not bad at all...
Posted by demsd, 01-23-2012, 08:11 PM
I know, right? Not all were technical support. There were tickets to sales, tickets for migration, an "HVM" email server for a client. Obviously, Raheem is trying to make it look like I am a problem customer... which is clearly untrue.
Posted by kpmedia, 01-23-2012, 08:19 PM
Apparently you have a bit of an attitude. Your post didn't exist when I went to reply and started to type mine. . .
Posted by rv_irl, 01-23-2012, 08:20 PM
Dishonest? Instead of being so ambiguous & rude, why do you not post specifics? Why do you not mention you were not doubled billed, but instead you sent payment twice? Why do you not mention the major issue with server 17 happened nearly 3 years ago? Or will that contradict the dark picture you're trying to portray of me? That even though we have been in business for almost a decade, because we took a little longer in resolving an issue we're instantly a bad host? For example, I posted your number of tickets to demonstrate that while you have contacted us numerous times, I would say nearly all issues were resolved swiftly. Yet one issue out of so many prompts you to say our support sucks? But as usual, you like to twist what I have said and made it out as if I had some hidden agenda to try and make you look bad? No offence intended here Michael, but I do have better things to do. Support is a major aspect for any customer, it's what we focus on and our reviews to provide it's what we shine on. It's pretty simple, if you are not happy then you are welcome to leave and find another host but you refuse to do so. Exactly what do I have to apologise for? For resolving all your issues? For being attentive and giving you priority? For dedicating as much time as you've demanded to solving your issues? To answering and resolving all your tickets? To providing a level of service that has made you stay with us for over 3 years and refuses to leave but gets more frustrated that we asked you to leave? There is no reason to try and hide the facts here Michael and I'd appreciate it you'd just be upfront about it all. You would like for me to apologise for not giving into your demands & your threats. Let's be clear here, I have informed you of your cancellation date which is over a month away. If you fail to take necessary steps to transfer your customers, that is your responsibility regardless of what angle you try to approach it. This isn't 'letting me know'. This is a clear threat Michael. You're saying "Either do what I demand, or will go around and post negative reviews about you". See? Of course I knew you made a ticket feedback submission, you told me yourself in the PM you pasted here You have spent time writing how we should be dealing with our customers, yet instead of professionally and courteously talking about your concern, you believe blackmailing and threatening your supplier is the best approach to reconcile differences. I'm really unsure where this is going Michael. What the reasoning of the thread is, what it is you're trying to achieve? Are you warning people not to sign up with a hosting company that you yourself refuse to leave? Last edited by rv_irl; 01-23-2012 at 08:24 PM.
Posted by demsd, 01-23-2012, 08:23 PM
No attitude. Your post cam in 3 minutes AFTER my post.
Posted by hostingdk, 01-23-2012, 08:39 PM
U're a reseller ? and what problem with your client? They shut down your whole reseller account or just client account?
Posted by demsd, 01-23-2012, 08:59 PM
OMG, slick. Don't have a conniption. I was merely responding to what you had implied... As for the double billing issue, it was over a $10 charge for additional disk space. I was billed for it twice in one month, because someone did not prorate as they should have. Here is what you said after discovering I was correct, and the double bill was credited. That ticket had 19 responses, one of which was by Chris who implied I was lying about the issue. Including my response to Chris' allegation which you responded to in the quote above: I got a response and a resolution BECAUSE I cam here to WHT. I will not apologize for that. No. You posted that I had 128 tickets to suggest that I am a problem customer. How do I know this? You provided nothing in a way that showed all tickets were resolved "swiftly." No bad reviews? I'll post the first one I saw on google: http://www.webhostingtalk.com/showthread.php?t=908410 That user also complained to your lack of response on issues - including WHT PM's. If it were only me, then you'd have something to puff your chest out over. You apologize for dropping the ball and taking your lack of response out on the paying customer. Why is that so hard to understand? Fact is, you are not entitled to your own set of facts. I'll post more here if that's what you want, but its not going to help you look rosie. Isn't it? I am not the one pointing the finger at my customer after I FAILED to hold up my end. You know because you saw the feedback. Its not if those things hang in limbo for days. I realize you feel like you have backed yourself into a corner. That might be because you have indeed backed yourself into a corner. Don't bite the hand that pointed out your shortfalls. Only time will tell...
Posted by demsd, 01-23-2012, 09:10 PM
Yes, a reseller. My client had an issue after using Installatron to install CubeCart. She didn't want to wait while I looked into it, and asked if it were possible to restore a 12/19/2011 full backup. inno said yes, and allegedly did. After which she was not able to manage the domain via cPanel. Attempting to delete the domain to re-add it resulted in the following: Based on what I got from cPanel support forums, the fix was actually quite easy and should not have taken 18 hours.
Posted by rv_irl, 01-23-2012, 09:17 PM
1. My posting of the ticket numbers was for the purpose I stated. There is no reason to take something I have said and add your own context to it. 2. Again Michael, you continue to distort the truth. I do not understand why you have to fabricate things. Everyone reading this can see what I have written. Did I write we have no negative reviews? Of course not. Conveniently you also fail to mention what the same person that wrote that review said at the end: Why post things partially such that it only favours you? 3. I'm ending your contract for the reasons I have stated previously. You're angry because this isn't the outcome you anticipated. You didn't anticipate your behaviour may have consequences. Just because this is the internet, it doesn't mean you can be rude and insulting. It doesn't mean you can act however you like and expect everyone just to tolerate it and accept what you say. 4. You informed me of the feedback. We view the feedbacks in a graph. We ask for ticket numbers for us to perform random checks and also to monitor new staff that has been hired to gauge quality. 5. I'm not following you Michael? Backed myself into what corner? What exactly has come of this thread? What progress has been achieved? What objective has been completed? What point has been made? Nothing. There has been no progress, there has been no new developments just more and more threats from you. So I ask the question which you continue to dodge, but I'd appreciate it if you took the time to answer the questions I bring to you as I have done. 1. What is the reasoning of this thread? Are you warning people not to sign up with a company that you refuse to leave? 2. If we are such a bad host, if we are so dishonest then why have you stayed with us for over 3 years? Why do you insist so much that you stay with us and that we do not end your contract?
Posted by FiberFy, 01-23-2012, 09:24 PM
I am not trying to "force" anything out of you. I am letting you know what will happen if my customers and me lose service for something you clearly are not man enough to admit was your fault. Posting negative reviews, and contacting the appropriate U.S. and U.K consumer protection and complaint agencies is a bonus that I will provide to you at no cost." Do you look as a customer, looking to solve any pending issues? I do not think so. You're just bashing Inno's name with old stories, old issues you had with the provider for over 3 damn years. In every response I've read from Inno, I see excellent explanations, details, telling you how things got messed up and apologising for it. Now, it seems you just don't stop over reacting with the provider, what are you expecting from this? As a owner of a webhosting company, I wouldn't want you as a client either, not after all this. You just don't seem to comply with the rules and common sense, which is very needed to have a stable relationship between client-provider. Just move on, there are plenty providers over here, don't let this go further. I understand sometimes we get angry, we all do, but we should be honest and know when to stop. Last edited by FiberFy; 01-23-2012 at 09:36 PM.
Posted by nel$on, 01-23-2012, 10:37 PM
To be honest, I'm tired of the bitching and back and forth moaning on webhosting talk these days. Come on guys! I'm 17, and you guys are acting as I did two years ago on this forum. If your unhappy with a service a) contact upper management and reach a solution AND b) post a damn review thread that doesn't leave little details out that causes the defense to come back hurling more. WHT is not a place for support or to "get what you want" or to bash people, its a place to leave unbaised, serious reviews of services. Lets keep it that way.
Posted by Steven, 01-23-2012, 11:05 PM
There are thousands of reseller hosts to choose from. I fail to understand why people even waste time posting threads like this, perhaps their time is worth nothing to them? If you unhappy with service, move on to a new host...there are plenty. It's completely pointless to carry on with unproductive chitchat like this.
Posted by FiberFy, 01-23-2012, 11:30 PM
And I failed to express myself. That's exactly what I mean steven
Posted by Steven, 01-23-2012, 11:38 PM
The thing about it is this -- it does not matter what the OP posts. Its not going to harm Innohosting's business at all. There will not be a flurry of cancels next month, nor will there be a boycott of people signing up.
Posted by FiberFy, 01-23-2012, 11:46 PM
Exactly. From the marketing perspective, there are loads of hosting companies. If things don't work out, and you still have any issues, then move on, don't hit on the rock. InnoHosting has a pretty good and stable reputation, won't change anytime soon, not with these kind of posts, where there was someone showing face and willing to solve all the problems, period.
Posted by demsd, 01-24-2012, 12:01 AM
I wondered where you got that I had 128 tickets, and I thought I'd check. There are a total of 5 pages of tickets, pages 1-4 have 8 tickets per page, with page 5 having 3 tickets. That is a total of 35 tickets, well below the 128 you claimed I had. I said to my self, "self, perhaps Raheem meant the number of responses." So, I went further and counted the responses per ticket, beginning with ticket no. IXD-808855: Sales questions - which by the way was when I signed up [first transaction with Innohosting was 12/28/2008, InnoHosting - Invoice #10789, Nov 28, 2008, 13:47:50 EST, PayPal Transaction ID #7PX262858B9188944] - I got to 127 responses with 16 tickets left to go before I stopped counting. So, how do you get 128 tickets? Did you right that you had no negative reviews. No. It was implied. If you "shine on" support, and "focus on" your reviews, you'd have no negative reviews. But you do have negative reviews, which works against you, not me. Huh? First and foremost, a complaint is not something the complainer does to favor the complainee. That being said, you claimed all I ever do is come here to complain without ever trying to resolve the issue some other way. I have shown that to be an untruth on your part. Don't insinuate... if you are going to accuse someone of something, prove what you say to be true. Listen slick, just because people don't post here saying they'd never sign up with Innohosting does not mean that you are in the clear. I read more at WHT than I respond to. Its posts like this that scare people, including me, away from hosts like you. Fact is, the complaint is legitimate. 95% of my tickets are for trivial issues, and in 3 years I have had 3 complaints, all of which required me to take action here to get you to do what you are paid to do. To you and those who may side with you, that might not mean much, but it screams untrustworthy to people looking for a shared hosting, hosting reseller or VPS provider that they can trust and rely on. That's my angle, that's why I continue to post. I have no doubt that the "graph" includes the text that is entered in the text box on the form, otherwise you wouldn't ask for people to explain why they responded as they did. [QUOTE=IH-Rameen;7917533]5. I'm not following you Michael? Backed myself into what corner? What exactly has come of this thread? What progress has been achieved? What objective has been completed? What point has been made? Nothing. There has been no progress, there has been no new developments just more and more threats from you. So I ask the question which you continue to dodge, but I'd appreciate it if you took the time to answer the questions I bring to you as I have done. 1. What is the reasoning of this thread? Are you warning people not to sign up with a company that you refuse to leave? Maybe its the language barrier, perhaps something more clinical. I can't help you see what all those who are looking, and not posting, will clearly see. What it means is this. You and other untrustworthy hosts that are forced to respond to legitimate complaints here at WHT do the same thing: 1. Deny, Deny, Deny. Never tell the truth - If you never tell the truth, never admit to anything, maybe it didn't actually happen. 2. Turn the issue around on the customer - If you can make the WHT reader think the complainer is the one in the wrong, it may benefit the host. 3. Hope that the WHT reader is not as smart as the host thinks he is - That never works out the way the host plans, but its always worth trying. 4. Hope that WHT closes or deletes the thread - If a WHT reader can't respond, the thread is buried or the thread does not exist, the issue never happened. 5. Even if the complaint does some damage, he's just one customer, there are plenty of other suckers to had. I didn't know you were such a dishonest host until today. You are really no different than the bozo that ran Qoozz.com. He had a problem with the truth, as you do, but with him it went a little further, he was also out of touch with reality, which is what happens when you have to spend too much time defending your lies. I spent hours here today reading posts and complaints about other hosts. Know what I found out? Many have a backbone and are capable of taking responsibility for their actions, or lack there of. They did not attempt to deny the obvious or blame the customer, and I found none, NONE, that cancelled their customers account for an issue that was their fault. It takes a real big person to admit when they are wrong. As a as a consumer, I don't like to be lied to. Tell me the truth and I am like putty in your hand. Lie to me, take advantage of me, screw me, and its on. As a small business owner, I understand that my customers love the truth. I value each and every one of my customers. I never point the finger. I treat them with respect. I go the extra mile, and I have never closed a customers account because I could not handle the job or didn't want to listen to or read complaints. I mentioned Qoozz.com before because I had an account with Qoozz, just over 3 years ago, based on recommendations here. I was here when the accounts, and the server, suddenly disappeared. Customers asked what was going on, no response. When you got a response it was lie after lie, excuse after excuse. When he [or she] wasn't lying or making up excuses, he [or she] was lashing out at the customer, making it their fault. Do a search for my hosting business here, Raheem, you know what it is. Tell me the number of complaints you find about me. So here is the thing. My intention was not to get you to change your mind - its obvious you lack the backbone to admit you are wrong. That being said, its far from over for Raheem and Innohosting... I'm just getting started. :-)
Posted by demsd, 01-24-2012, 12:03 AM
You obviously have no idea what you are talking about. I may have a reseller account, but that does not make me any less a host, than you. Finally, from reading your past posts, you seem to always take the side of the bad host. Enough said to you.
Posted by demsd, 01-24-2012, 12:06 AM
Is that what you think happens? People drop their host like a bad habit because someone complained about that host? Those who know Inno, are already gone. Its those that rely on recommendations and reviews that Inno has to worry about, which is a part of what WHT is about... for years. Don't plan on this benefiting Inno as much as you believe it will... you don't know how persistent I am. Enough said to you, too.
Posted by demsd, 01-24-2012, 12:14 AM
Not implying anything but, your position is if someone has a bad experience, they should keep it to themselves and only post reviews that make a host look nice, nice?
Posted by nel$on, 01-24-2012, 12:17 AM
I think you should not quadruple post, and use the multiquote function.
Posted by RossMAN, 01-24-2012, 12:19 AM
The OP has anger management issues, I think (hope?) it helps them simmah down.
Posted by demsd, 01-24-2012, 12:27 AM
ummm...
Posted by demsd, 01-24-2012, 12:28 AM
That would suggest that I posted something 4 times. Where did I do that, please?
Posted by FiberFy, 01-24-2012, 12:30 AM
I do know what I'm talking about. You're taking this too far. I quote, "So here is the thing. My intention was not to get you to change your mind - its obvious you lack the backbone to admit you are wrong. That being said, its far from over for Raheem and Innohosting... I'm just getting started. :-)" I don't think WHT is the right place to let this discussion go on, it's not even a discussion, but more like a revenge. And no, please, do not judge me that fast, I defend companies I use, used or anything I find wrong.
Posted by FiberFy, 01-24-2012, 12:34 AM
You're persistent, that's good, when you use it for the good. As I previously said, I do not think WHT is the right place to let this go on. This is a forum where people share thoughts, reviews are more than welcome, but not the way you're taking it to. You've been bashing InnoHosting for a few posts already, and I do not see that kind of reply from Rameen. If you're not satisfied, then MOVE, actually, InnoHosting doesn't want you as a client anymore so...You really need to move sir.
Posted by demsd, 01-24-2012, 12:35 AM
That is your opinion. I think it is me that gets to choose how far to go, don't you? I don't tell you how to respond to an issue. You are free to respond as you wish. If WHT is not the place, then why are people reviewing, complaining about and recommending hosting related providers here? And, as I was just perusing the rules again, I didn't see anything that suggests that I am violating a rule by posting my experiences with a host. Now enough said to you.
Posted by rv_irl, 01-24-2012, 12:37 AM
Michael, I'm not even going to bother reading the same thing you keep posting over and over again. The fact that you had issues with other hosts says it all too. You just continue to insult and be downright rude. You don't even have the courtesy to spell my name correctly. Comments like this: Implying just because I have a foreign name I am unable to speak English, despite being British and living here all my life. But you don't stop there, you have to follow it through with insults. You have shown your true colours, the community at WHT has seen it too. The fact remains, you still haven't answered anything. You just continue hurling insults and being rude to not only me, but everyone else here as well. Nobody here knows what this thread is about, nobody here knows where it's going or what the point of it is and you refuse to answer it. It's gone from a to b to c to z. It's just you insulting people and bashing us. The thread actually serves no other point. You keep trying to find things to fault us on, but let's be honest, it's getting pathetic now. Nothing constructive is being said, it's just a game for you. The same way, I can bring up your history too.. http://www.webhostingstuff.com/comme...ing-19847.html Let me highlight some points You keep going on about us, but in reality, the review above which is about your hosting company Michael really does show what kind of character you are and what you're really all about. I told you before, we're cancelling your account, we don't want you as a customer no matter what threats etc. you make. You do what you think is necessary, and trust me, we'll do what we think is necessary too. Last edited by rv_irl; 01-24-2012 at 12:52 AM.
Posted by Steven, 01-24-2012, 12:44 AM
As someone who has had his fair share of negative reviews in the past -- It does not hurt like you think it will.
Posted by FiberFy, 01-24-2012, 12:45 AM
Woops. After reading Rameen's post... (and despite the fact that actually more people judged you as I did) It's now my turn to say "Now enough said to you. "
Posted by FiberFy, 01-24-2012, 12:47 AM
Shh, steven. You rock, period. There's no point arguing with the OP.
Posted by techjr, 01-24-2012, 12:48 AM
I hate to say this OP but you are making supremecenterhosting look bad and run by a childish host in my eyes. Also, sales may convert better if you take the affiliate links off your site or at least hid them better. There has already been two story's posted, one from each side. People can decide for themselves now.
Posted by demsd, 01-24-2012, 01:01 AM
I think anyone who has been here for any real lentgh of time knows that Qoozz was at fault and many people were treated badly. So, no skin off my back. You are being disingenuous about the issue. Your responses to my complaint clearly show that you are concerned with how this all makes you look. - not to your defenders here, but those looking at Innohosting as a potential hosting provider. As if somehow the negative reviews about you make you look like a saint... please. Remember, it isn't the other "hosts" that you should be concerning yourself with, regardless of the fact that some would take you side no matter what. What I posted was backed up with ticket responses by you that do in fact prove how you handle situations. You keep claiming I am a liar, prove it. Ignore it if you choose, others won't.
Posted by rv_irl, 01-24-2012, 01:08 AM
Michael, I have responded to every one of your issues professionally and respectfully. However, you have again dodged my questions, insulted me, have been rude to others here and continue to do so. I have proven everything I needed to prove and in great detail. But you have now drifted off the point here (whatever that point was). This thread has no direction (others here can see this is going nowhere), but the motive is clear. In this thread you have threatened us, insulted us, been extremely rude, brought up posts from 3 years ago, question why we're even responding here(!?) and continue to go round in circles. Your contradictions, dishonesty and character (which is clearly shown in the review about your company that I posted above) are all here for everyone to see. You've been taunting your clients, scammed money off them, blackmailed them for the tune of almost $500 for their data? I don't need to point it out as I see others have drawn their conclusions. Last edited by rv_irl; 01-24-2012 at 01:16 AM.
Posted by CrocWeb, 01-24-2012, 01:15 AM
This thread isn't going anywhere. To the OP, it's best that you move on if the host doesn't accept you.
Posted by demsd, 01-24-2012, 01:20 AM
What have you proven? All you have done is deny, deny, deny? All that proves is that you are disingenuous.
Posted by FiberFy, 01-24-2012, 01:30 AM
Rameen has proven everything. You haven't answered anyones questions and all you're trying to do is put the spot light on InnoHosting to try to avoid those questions.
Posted by Steven, 01-24-2012, 01:41 AM
Based on your posting history -- you are one unhappy person.
Posted by SWH-Ritchie, 01-24-2012, 01:51 AM
Hey demsd, I'm sorry if i sound bad. You are saying that you had a 18 hrs downtime. And you are a customer with Inno for more than 3 years. whether you faced any other downtime like this? 18 hrs an year is nothing but 99.8% Uptime. If you didn't face anything like this in the past 3 years then, the downtime is of not at all an issue. At the end of the day Raheem is also a human. One may think that If i were him i'll complete it by now and also have finished my dinner. But the one will understand the pain only when he stands on the person's shoe. Ofcourse I do accept that you also have problems regarding this downtime. But you forgot that the words you said out cannot be collected. for Raheem, a simple sorry might have solved this issue earlier itself. I read once, "Never say No. Always saw Yes, But ". Raheem so far you did excellent work. Keep up your good work. Negative comments are nothing but the scars in your body which reminds us to be correct next time. Again I'm sorry if any of my words hurt anyone. Please don't take anything if it meant in other sense.
Posted by Martin-D, 01-24-2012, 04:47 AM
I'm thinking this thread is still up way past its bedtime. Go to sleep now.
Posted by TimothyH, 01-24-2012, 06:10 AM
Agreed....
Posted by g4p, 01-25-2012, 05:07 PM
Sometimes there is nothing more satisfying then sacking a difficult client.
Posted by SWH-Ritchie, 01-25-2012, 05:09 PM
I don't think so pal. Its the situation that both faced lead them to do so
Posted by Losvre, 01-27-2012, 09:03 AM
if you have no full access to WHM you obviously need to open a ticket for everything! If you resell if its for personal use then you could be ok
Posted by Losvre, 01-27-2012, 09:05 AM
Guys the name is Rameen not Raheen
Posted by HostXNow_Chris, 01-27-2012, 10:21 AM
Hmm... why bump such an old thread?
Posted by RC-Martin, 01-27-2012, 11:11 AM
48 hours is not "such an old thread"
Posted by RC-Martin, 01-27-2012, 11:22 AM
To conclude,after reading the whole thread, They said they don't want you as a customer.From there on,obviously you are not happy with them,and they are not happy with you. There is no point in analyzing everything again. The only thing that matters in reseller hosting is to trust your hosting provider,because after all you are building your name and your reputation based on someone else's ability to run things smoothly. If a server is down for a week,they hosting company will probably survive this,the reseller will not. That's why the most important part above all is trust and communication. While you have this then you are happy with a hosting company ,when this stops(when you feel it stops) then simply move and find a partner(reseller hosting) that will make you feel trust and security.