looking for help.

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Posted by pm90, 01-23-2006, 07:55 AM
I am currently have a reseller account and I want to expand my web hosting business, The only problem is I am not available 24/7 so I have been looking around for company's that offer customer support to my customers (outsourced support) only thing is I am looking for a company that I can get the dedicated server managed and support for my clients all in one (instead of going with 2 different company's) I have had 2 support tickets in the last month and have 47 domains hosted... I found a company that will offer server monitoring and customer support for $175 a month but they do not do servers... If anyone could help point me in the right direction it would be greatly appreciated. Thank you for your time Patrick
Posted by mywebadmin, 01-23-2006, 08:36 AM
In this hosting industry very less people commit the truth that how many customers they have. Good on you mate. Much appreciable.
Posted by sTag-Dan, 01-23-2006, 01:10 PM
I don't think you'll find a company who will provide customer support to YOUR clients. Usually for providers that offer managed services with their dedicated servers, the support is only provided to you (the client). So the only way it will work is if you contact the provider directly unless you have your clients disguised as you then it might just work!
Posted by adam, 01-24-2006, 08:17 AM
Uhh, there is tons of companies that will do this for him..some of them being: touchsupport.com actsupport.com bobcares.com
Posted by sTag-Dan, 01-24-2006, 03:56 PM
Adam, I was referring to companies that provide servers themselves. Ofcourse, it would work for him if he decides to use an outsourced company. But generally, if you would hosting with us for example, we wouldn't be able to provide support to your clients.
Posted by Rifat, 01-25-2006, 01:37 AM
This link might help, http://www.hostbyte.com/web-hosting/managed/. Good luck with your search.
Posted by pm90, 01-25-2006, 06:16 AM
Thanks everyone for your help so far :-) I am looking at what everyone has said. Thanks again Patrick
Posted by CreativeLogic1, 01-29-2006, 09:54 PM
Checked out some of the sites, very nice. Thanks all who found them!
Posted by GBWH, 02-20-2006, 02:55 PM
go with Acunett if you want a reliable host that will support and monitor your servers: http://www.acunett.com/hostingplans/ and http://www.acunett.com/management/ good luck