MyResellerHome not paid WHM license fee all sites down

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Posted by ApophisDaGod, 01-26-2013, 06:25 AM
This is just another example of the multitude of problems at MyResellerHome.com I think they have a clone site M2hosting. Same exact site and layout. Today all my sites do not exist WHY? Login into WHM I see this set up page: "In order to access the interface, you will need to make sure that the software license on this server is active and installed. Your license could not be activated because: Unactivated License File First, go to http://verify.cpanel.net/ and enter the public IP address of this server to make sure it is licensed. If licensed, try running /usr/local/cpanel/cpkeyclt from the command line as root. You'll also need to make sure that port 80 is open to contact our license server and that your server's hostname is a FQDN. If you don't currently have a license, you can obtain a trial license by registering at the cPanel Store and requesting a trial under Free Services. You can purchase/lease a license directly from cPanel or from one of our Partners" What is this they did not pay the license fee? A hosting company not paying the license fee for the whm and cpanel? This is unbelievable!!!!!!!!!! I have to get out of there. Until then must just wait for them to pay their bill and install their license. AD
Posted by timeshost, 01-26-2013, 06:35 AM
Have you checked your server IP on http://verify.cpanel.net/ you can see since what time the license was install. It happen sometimes with some major hosts as well where cPanel licensed are purchases as an external license.
Posted by ApophisDaGod, 01-26-2013, 07:22 AM
I did not have a chance to check that the server is back online. Thanks for the info I was not aware that is common. Its just that I have so many problems there this one made my head explode! All is well for the time being. Server was down for 5 hours according to no activity in my logs. They disabled url get file contents on me for my live news feeds I scrape from cnn. So what I use curl instead. I dont think they can disable curl. If so I use fsockopen and write to file then rip from file. WHT rules! AD
Posted by TimothyH, 01-27-2013, 07:02 AM
I wouldn't say that a host forgetting to pay licensing and domain fees is common, but it has been known to happen occasionally. It's not really something I find acceptable, but accidents do happen.
Posted by StarWebHosting, 01-27-2013, 09:46 AM
I have used some very reputable providers in the past and they have not paid the WHM license fees. I don't think this is anything major just an oversight. Did you contact support about the license?
Posted by DWS2006, 01-27-2013, 12:42 PM
There are instances where even when a license is paid for it gets suspended in error. In an attempt to save a few $$, many hosts will purchase their cp license not from cPanel but from a third party cpanel partner, this can increase the chances of a licensing error. Your host might not even be directly at fault here.