Web Hosting Buzz review

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Posted by Xavius, 02-07-2008, 07:42 PM
Hi, ive been with WebHosting buzz for about 4 months and had no downtime AT ALL, I'm very impressed with their service and there support is amazing.
Posted by t2chen, 02-07-2008, 08:04 PM
1 post newbie, why am I not surprised?
Posted by Xavius, 02-07-2008, 08:06 PM
and your not with 17? i just think WebHostingBuzz is amazing.
Posted by ldcdc, 02-07-2008, 08:17 PM
Maybe you can share some details on how their support proved to be amazing, an issue that they helped you solve. In any case, I can confirm that your email domain is hosted by WHB.
Posted by Shaw Networks, 02-07-2008, 09:54 PM
I highly doubt that WHB is run by a self-promoting kiddie admin. Take a look at their website: http://www.webhostingbuzz.com/
Posted by ldcdc, 02-07-2008, 10:00 PM
That doesn't mean the review can't be improved. Kiddie hosts have been known to rip sites, so a nicely developed site doesn't really prove anything.
Posted by domaincart, 02-08-2008, 05:51 PM
What is your master domain which hosted on WHB? I had contacted them before. Their support is not friendly and slow. Also their Pro D reseller plan provides 200 GB space and 20 domain registration. But the price is $55/month ha ha ha The price is too low and the offer is too big. It's impossible offer and is not reliable certainly.
Posted by ForumsAddict, 02-09-2008, 04:43 AM
I would question this statement. Have you really tested the service? Have you ever been hosted with us? Have you ever opened up a ticket with a genuine case and received an unsatisfactory response? What if I say that Dhcart is a useless software. I have tested the software and it is nothing compared to half decent billing softwares out there. Grow up please. Kindly post only when you have something useful to say and not post for the sake of it. Thank you and have a nice day.
Posted by ForumsAddict, 02-09-2008, 04:46 AM
I would be interested in a more detailed review as well. Which domain you host with us?
Posted by mdrussell, 02-09-2008, 12:28 PM
Our team is young, yes, as most of us are 20-40 but none of our 40 odd staff are children The site was designed in house by our own designer.
Posted by ldcdc, 02-09-2008, 09:24 PM
Just to clear this up, in case I wasn't clear enough. I was merely arguing that web design, good or bad, is not an accurate way of judging a host. I most definitely wasn't implying WHB is a kiddie host, or ripped of the site design.
Posted by GreenMagic, 02-10-2008, 12:46 AM
how do you know there is not a single downtime from them? did you monitor your site uptime?
Posted by mdrussell, 02-10-2008, 06:49 AM
Thanks for the clarification
Posted by Sampdoria, 02-10-2008, 08:11 PM
I tried pmming mdrussell with what I am posting, but didn't have the option, so I am going to post it publicly... I like your plans, but they have a couple of flaws in my humble (very humble opinion)... no domain reseller account for your resellers... Your $10/month plan offers 40 cpanel accounts, but your $20 only offers 70...everything else is in proportion with this plan, as it is going from $5 to $10 to $15, but wouldn't a reseller be better off buying 2 $10 plans and having the extra 10 accounts to resell? Pre sales service was a bit rough around the edges...when I asked why the $20 plan didn't offer twice as many cpanel accounts as the $10, the agent (Vita G., I believe) simply said "I don't make the plans, management does..." - not exactly friendly, and doesn't really address the question (even saying "i'm not exactly sure" would have been better) Also, payment options seem to be limited...no check, or Money Order, or Western Union, but the most popular methods seem to be in place (forgot if PayPal is there)...this would be minor complaint, as would be the lack of discount when paying long term in advance (like 6 months at a time, or whole year), but since the plans are very inexpesnive to begin with, is not big deal at all. Anyway, just thought I'd bring that up and point it out...I would like to sign up with WHB, but the domain reseller thing has me shopping around still.
Posted by mdrussell, 02-11-2008, 08:21 AM
The plans are tiered for a steady upgrade path, but also take into account the likely resources (cpu/memory) the reseller account will be using at particular account levels. Paypal and CC's are accepted, it's too much of an admin hassle dealing with 1000s of check payments for $5 every month, so we just use automated payment methods.
Posted by Sampdoria, 02-11-2008, 05:48 PM
Understandable...but then why have unlimited cpanel accounts at the next level up (50GB/$25)? Wouldn't CPU resources be more strained if one were to sell too many accounts under that plan? Also quite understandable...small payments by PalPal every month can be a hassle too, though a very small one, if one has to keep making them. I had meant a lump sum payment when talking about MO, check or W/U. As for the lack of domain reseller account (such as the ubiquitous enom feature on so many plans), I guess your company has no thoughts on that. Fair enough.
Posted by mdrussell, 02-11-2008, 05:56 PM
It's finding the balance, and we think we've got it right with the reseller accounts. I'll certainly raise it at our next price review meeting though. Honestly, with bank charges and tracking it, it's much easier to do Paypal and CC. Particularly when your billing software does it for you. Domain name reseller accounts... we'll be offering something superior to Enom's but it will be Q2/Q3 2008.
Posted by Sampdoria, 02-11-2008, 07:16 PM
That is both understandable and admirable...balance is improtant. As I said, I like your plans on the whole, and if one really wanted 80 cpanel accounts, they could just get 2 $10 plans. Sure. I can respect that 100 percent. So, in other words, all I have to do is be patient? No problem...I'm not in any hurry, as I still have some homework to do when it comes to this business. The addition of domain reselling to your plans would almost definitely seal the deal for me... Thanks for taking the time to reply.
Posted by swampy101, 02-12-2008, 01:54 PM
I'm here because I'm with WHB. I'm researching a new hosting company because today was the final straw. And yes, I'm a newbie here, but hey, I've been with WHB for 3 years and have solid experiences with them. Most of them being bad. I wouldn't normally post things like this, but while researching a new hosting company, I saw this thread and thought I'd add my 2 cents. I started with WHB in Oct. 2005. I just wanted some place to host my photography. Image sizes were on average 100-200kb each only, so it's not like I was requesting a whole lot. I'm still trying to remember what my package was supposed to include, but all I really cared about was diskspace and bandwidth. But I signed up for the ecommerce package which I thought included something in the lines of one or 1.5tb bandwidth per month and 7 or 8gb of disk space. Looking at my account status, my account shows almost 1gb of space used out with 6gb free. Also that since October 2005, I use anywhere from 200mb to 3gb transfer per month, but on average, it's about 1gb per month. Yesterday, I tried to upload a couple of images and I get this: 550-Quota exceeded: default.htm won't be saved 550-29951 files used (149%) - authorized: 20000 files 550 1612015 Kbytes used (15742%) - authorized: 10240 Kb I figured it was WHB servers messing up as usual and let it sit. Tried again this morning and same thing. So I opened a ticket. I get this response" I didn't send a ticket in to request more space (and pay more I'm sure). I sent a ticket in to inquire where all my space went! That's this weeks problem. Uptime for me in general with WHB has been an estimated 75%. Did I test? No. This is my experience. 1 out of 4 tries of reaching my website fail more or less. I don't have continuous things happening on my website. It's small and low traffic for the most part. It seems that quite often, when I actually send a link to an image, someone comes back and tells me that the link doesn't work for them. However, it does work for others at different times of the day, so it's not a bad link. One out of the four times that I try and ftp to my website, I can't. OR, it just sits there at the login for a few minutes. Quite often, when I do get into FTP and try and upload say, 100 small HTML files (1-5kb each), WHB will drop the connection halfway through. My experience with support there has been poor, like has been mentioned in other posts, almost rude. I know my uptime "stats" aren't true to form, but, my experiences are listed above and the perception of it being that low is there. As soon as I find enough good reviews on a new host, I'm out of WHB. Bryan
Posted by mdrussell, 02-12-2008, 02:15 PM
Bryan, You've been a customer of ours for 3 years and have had all of these problems, yet you have only sent in 3 tickets in the 3 year history? I'm sorry, but I find this a little strange. Technology can break and servers will never run perfectly, but we maintain ours amongst the best out there. What's more, if you have an issue, why not get in touch with our support. I also checked on the response times; the longest you have had to wait on any of these 3 tickets is 25 minutes. You are using under 1GB of your disk space allocation and we succesfully managed to upload to your account. If you need help double checking FTP settings then we'd be more than happy to do so. However, you need to actually contact us first for us to do this. I'll close on saying our uptime is monitored from 2 remote locations at intervals of 60 seconds. We don't change the figures; you'll see uptime occasionally dips if there is a hardware failure. But we're an ethical company and we certainly don't hide this, infact we even post it on our blog. We'd be happy to help you resolve issues and I'd love to make you a satisfied customer once more but we really do not have much to work with.
Posted by mdrussell, 02-12-2008, 02:16 PM
Oh, as a follow up, Ivan's response could have been better. He's new on the team here and still training and I will mention this issue to him. We did fall short on this.
Posted by swampy101, 02-12-2008, 03:27 PM
Matt, First, in public, I appreciate the personal attention you're giving this issue. Why only 3 tickets? When I first signed up, I was a busy guy. My job in IT took me around the states supporting billionaires and my days were long at 16-20 hour days and still had a family to hang out with. The last thing I wanted to do was to create a ticket for known issues that I saw were happening to other users on your support forum and have to monitor and jugle with over my own support issues. I basically left it at "it'll be better in an hour-24 hours. I'm not too clear on how your ticket system works, but every system I've worked with, the ticket number stays the same. Forever (unless a system change is done and the tracking is different of course). My records get a little confusing because of this. Why the change between the XAH and RFA #'s? One ticket I opened up for out of disk space (#XAH728049/#RFA-125726) on 6/22/07 at about 6:25am for instance. I opened the ticket, got an automated email response back at 6:26am with nothing but ticket information and a status of "Awaiting Staff Response". At 10:09am, I get another email update with exactly the same information. I think this is where it moved to the web where I posted "Panda has been out of disk space for the last 20 hours that I've been trying to update my webpage. Is anything being done to correct this!? Bryan" And Vladimir A replied back at 12:45pm with they are working on it and will update when it's fixed. On 6/25, 3 days later, I start getting emails saying that the ticket is being closed because support hasn't heard from me in 72 hours. I got 3 of these emails between 7am and noon. Ok, the one at 7am said that support hasn't heard from me in 72 hours and if I'd like to consider the issue to be resolved, but the next two said closing. My sleep hours were about 4am to 8am at the time and I never had time to look at personal email until later in the day. So, I posted a response on the web at around 2pm with all the information about the emails and that the ticket was closed and that the capacicty was still not fixed. I was finally just moved to another server and got updated at 10:25pm on 6/25 to fix the issue. So, in reality, I got an automated response immediately to this issue. I got a real response a little over 6 hours after submitting. I still don't know why on earth the ticket was waiting for a response from me for 72+ hours since nothing had changed since Vladimir said he'd let me know when it was fixed. You're correct, I should have created more tickets. But, like people clicking on a link that I send them and it not working. I deal with people around the world and quite often, they send me a message after I've gone to bed and by the time I wake up, it's working again. Keep that in mind for this. Why should I spend the time creating a ticket for my website being unavailable when I know you guys know it's not available and you're "working on it" and my ticket won't speed up the process one bit? Goes back to my ftp thing. I read all over your support forums about people having the same ftp issues, can't get in for 10-15 minutes or having to wait during the login for a few minutes... Where I used to work, if I heard a lot of "the little people" complaining about something, I'd do something about it. Fix it myself or let the proper group know about it and make them fix it quick. I know the support world of today requires a ticket to be submitted for support to do anything other than pick their nose. It's not just your support, it's most people's support, so take it with a grain of salt. It's just not the way I used to run my help centers. I may not leave WHB, I don't know. I just know that I'm actively seeking another provider, but looking around here at personal testiments, everyone has really good reviews and everyone has really bad reviews. Heck, even the host I'm considering, host gator, someone had such a bad experience, they put up a website dedicated to voicing their bad experience with them (www .hostgator-sucks .com). Matt - I do apologize if I come off as being rude or tough, but it's the way I was brought up in the industry and if something's not at least 100%, then something needs to be fixed or someone needs to be fired. To the rest of the readers, Matt is cracking the whip for me and is working on the issue. At this time, Support made an adjustment changing my "authorized 20,000 files" to 30,000 which is only 49 more files more than I currently have on the server, but did nothing to adjust the allocated space yet and is still set to 10MB when I should have at least a few GB. He has been notified and is working on it. Bryan
Posted by Nnyan, 02-12-2008, 04:19 PM
I don't have any personal experience with WHB and I'm glad to see them take a proactive stance here in WHT, that's always a good sign to see an active presence (at least IMHO). Having said that I would be more then a bit concerned about the pricing/resources ratio, 1TB of bandwidth for $35/mo strikes me as fairly significant overselling. Now if WHB can pull that off while still providing quality service and support then awesome! But I'm a cautious fellow and I tread carefully with my accounts. @swampy101 You've been with them three years and have put up with all these issues for that long? Was it fine for awhile and it got worse or what? I have trouble understanding why anyone would stick around for THREE years with (what you claim to be) bad service even for a personal website.
Posted by swampy101, 02-12-2008, 06:51 PM
Like I said, I was a busy guy. Service started out good, I had no issues. During all of this hustle at work, once a year, I'd also take off 3 days to shoot the military performers at the Miramar Air Show in San Diego. Donating my time and photographs to them. Matt can see in my stats, particularly 2005 and 2006 where in October, the bandwidth really jumped up. It was this air show that actually made me switch from my own server on 1.1 up and down dsl to WHB. That first year, things went really well with them, hardly any issues. in 2006 is where the service started to go down hill to where it is now. Since I changed profession's, I've had a lot more time on my hands and finally have the time to get fed up and do something here. All I can give you is my experiences above. The times that I couldn't get to my website, sometimes I'd look and ftp to it fine. Or if I couldn't ftp to it, I could get to the website. No matter what, when one or the other was down, I could ping the address as well. That said, I gotta guess that some of the uptime stats are a little fluffed up. Sure the server was available. But the services on that server were not.
Posted by ldcdc, 02-13-2008, 12:51 AM
Opinions might vary, but if a host is limiting the number of files a customer can host (something that is getting rather common), I think the limit should be mentioned somewhere on the site (I didn't find it). With many relatively common applications having thousands of files, it can be a limit a customer can easily run into. Yes, Matt's a good guy, I've no doubts about that.
Posted by swampy101, 02-13-2008, 06:59 AM
The odd thing is that this all just popped up all of a sudden so WHB changed something in the middle of the night. I've had over 20,000 files on the server for months and the error saying I'm only authorized for 10mb when I should have 6 or so gigs of space allocated. An hour ago, a different tech (Alexey K) updated my ticket with: A better attitude from this tech than I've experienced and I'm almost good with the explaination of what was done. I would have liked to know what exactly was modified in the pure-ftpd.conf, but I'm not sure if it'd really be relevent to a lot of users and might confuse them or something. But I'm pretty fluent about what's going on with servers and would like to be able to say "why the heck did you do that?!" Or "You're looking in the wrong place, try here". With the errors that I'm getting, it would appear that someone set my quota really low, maybe a batch job in the middle of the night to reset a group of users to make sure they were in the right quota limit was run and somehow I got mixed into the group by mistake. I still don't understand the comment about not having to wait longer than 25 minutes with any of my tickets (with the example above - I have time stamped emails to prove it all and WHB's ticket system is also coinciding with the delays). Again with this ticket, last update was 12 hours ago. Will keep updating here... Bryan Last edited by swampy101; 02-13-2008 at 07:05 AM.
Posted by swampy101, 02-13-2008, 07:15 AM
And this is what I'm talking about with the confusing tickets. While I'm monitoring the tickets through email, if I log into my account on WHB, I show two open tickets, one waiting for staff response with nothing but my original text in it, and the second one with my original text and the whole trail of what's been going on. Why two tickets? VJO-463838: Can't upload files 13 Feb 2008 10:44 AM Bryan | Awaiting Staff Response | Urgent | Technical Support BAA-132217: Can't upload files 13 Feb 2008 11:10 AM Bryan | Awaiting Staff Response | Urgent | Technical Support Last edited by swampy101; 02-13-2008 at 07:28 AM.
Posted by swampy101, 02-13-2008, 07:23 AM
Interesting. They're changing my disk space allocation in the wrong place. Yesterday, when I check cpanel for my account, It said: Disk Space Usage 978.13 Megabytes Disk space available 6021.87 Megabytes This morning, it says: Disk Space Usage 0.03 Megabytes Disk space available Unlimited Megabytes Where ever they changed it, it's the wrong place and a good troubleshooter should have known this since the error I'm getting is that my quota is only 10mb and previously in Cpanel, my space was set to 6gb. It's not my FTP program either. Before I even attempt to upload any files, right at login, I get the message: 230-29951 files used (9%) - authorized: 300000 files 230 1612015 Kbytes used (157%) - authorized: 1024000 Kb Whether it be from my file manager or if I ftp in from a dos prompt.
Posted by swampy101, 02-13-2008, 07:31 AM
Back to the double ticket thing. So I just got updated on BOTH tickets this time. The ticket with only my issue in it, the BAA ticket was updated by yet another tech with: Uh, it's not fixed. Then 7 minutes later, the other ticket with the whole trail in it was updated with:
Posted by mdrussell, 02-13-2008, 07:34 AM
Bryan, As mentioned, I suspect the ticket ID is being removed when you reply via email and the helpdesk was parsing it to a new/different ticket. Dan, we don't place file limits (I know plenty do) on how many files you can upload. The limit shouldn't have been in place and has thus been increased and we'll set it to something that is very unlikely to be hit in due course -- most of our system administrators have been working on kernel upgrades in the last 24 hours, for obvious reasons.
Posted by mdrussell, 02-13-2008, 07:35 AM
Everyone has their opinion on overselling. However, we wouldn't have got to where we were without providing good service.
Posted by swampy101, 02-13-2008, 07:37 AM
Matt is awake finally and just closed the duplicate ticket and is on top of things again. Edit: I'm not giving Matt a hard time about having to sleep or anything, just updating. Everyone has to sleep sometime, however, I expect a tech to finish the job or pass it on to another tech after his/her shift is over.
Posted by swampy101, 02-13-2008, 07:43 AM
Matt, I just double checked in my sent box and all of my replies contain "Re: [#VJO-463838]: Can't upload files" (or the other ticket number) in the subject and contain the complete quoted text in the body. I'd send you a link to a screen shot of it if you wanted, but I can't upload files to my website.
Posted by FHDave, 02-13-2008, 08:39 AM
swampy101, I strongly believe that very few of us here cares about your tickets updates. WHT is not a place for you to force/have your host to pay attention to you. Please continue these exchanges in private.
Posted by Sampdoria, 02-14-2008, 10:01 PM
Not about the ticket issue per se, but still would like to know how this issue is resolved and how the customer feels about the whole thing. Seems like a good place to have yourself heard, and the community provides leverage...though it is not to be abused, for sure. Some of these issues should be draaged into the light of day so that we, as potential clients, see more facets of a service provider. Spare us the minutiae, yes...but do keep us informed.
Posted by elakbar, 04-08-2008, 11:14 AM
i do not know what are you saying about their email response after the purchase but i asked them 3 times and they answered me in 15 minutes.
Posted by Manageandsupport_com, 04-08-2008, 06:25 PM
I have to agree his review is little suspicious.
Posted by mdrussell, 04-08-2008, 09:45 PM
I am sure all of our clients will validate their responses if requested.
Posted by Rayman224, 04-09-2008, 06:11 PM
I will certainly not be staying with them, today my server has been down for 8 hours so far and I have had three different excuses form them 1, The hard drive failed 2. Unfortunately data center switch, where the server is connected, is down now. We are working on this issue and we hope it will be solved in next 45-60 minutes. {This was posted on their forum 8 hours ago, but still they are down} 3. They have changed IP address and are waiting them to propagate. Here is the exact support dialect; Olga T.: Hello! Welcome to Webhostingbuzz Live Support, how can I help? Me: My server has been down for 8 hours now and I am losing customers Olga T.: give me please your domain name Me: my-domain.com Me: 209.51.xxx.xx Olga T.: yes, we aware about this problem Olga T.: We have changed main shared IP, but DNS propagation still requires time, so sites still may be offline Olga T.: sorry for inconveniences Me: Awful, unbeleivable and very unprofessinal, I will not be staying with you Olga T.: our techs are working on this issues Olga T.: please have a patience This company is very unprofessional, very unreliable and although very cheap in price it cost me quite a few customers making it a financial mistake to go with them. I have not been with them that long and have had many downtimes, this one takes the biscuit, my other provider Servint that I have been with for 4 years is by far the best ever company I have been with.
Posted by mdrussell, 04-09-2008, 06:17 PM
Nowhere have we stated the hard drive failed. Initially one of the switches in a rack went down. Upon investigation, this was found to be the result of an inbount 2.5Gbit/sec DDOS attack against one of the servers in the rack, a reseller server. 2.5Gbit/sec is pretty damn hard to filter/mitigate so we decided to nullroute the ip address and setup a new shared ip address for any sites using the shared ip. This was made clear in multiple announcements. And as far as I can tell, this is what Olga explained to you.
Posted by Rayman224, 04-10-2008, 05:22 AM
Thanks for your reply, yes Olgas version of events I had pasted in, for you information I have pasted in your other excuse below As mentioned previously I got 3 different excuses from you guys in total, maybe it is just a case of "you get what you pat for" You can go ahead and delete my accounts as "Elvis has now left the building" What a waste of time and money By the way the server is down yet again today. rs11 server technical problems Posted By: Matt R On: 26 Mar 2008 09:47 AM Details Outage related to disk/raid controller failure Unfortunately the hard drive and raid controller has failed in rs11. This has caused an extended outage which we apologize for. These are now being replaced.
Posted by mdrussell, 04-10-2008, 05:27 AM
As we announced, the DDoS attack started up again and we're working on filtering it. RS11 and RS12 are different servers. RS11's raid issue is unrelated to this and was weeks ago.
Posted by ForumsAddict, 04-10-2008, 07:45 PM
DDOS or DOS attacks are something we cannot control and I am pretty sure no other web host here would be able to negate this fact too. We as a highly professional and responsible company have taken and would continue to take measures to prevent and sustain such acts of criminal deliberation. Such anti humanization acts by criminals of the modern world serve no good.
Posted by ForumsAddict, 04-10-2008, 07:58 PM
Just for the information of the folks who may or may not have an idea about what a DOS or a DDOS attack is ------ below is an article copied from the world famous encyclopedia
Posted by dcoun, 04-11-2008, 07:31 AM
I am a customer in WHB for about 1.5 year. I did have minor problems and their support resolved them more or less. I confirm that for two full days the rs12 is not accessible for all accounts with shared-ip. They say they have a DDos attack and cut from routing all access to shared-IP causing all sites without a dedicated IP to be inaccessible. But: From the first day, in order to avoid the downtime, I request a dedicated IP, they send me the invoice in less than an hour, I paid them at once, and for 1.5 day they do not install the dedicate IP. Instead of that, they say that they will do it when everything will be ok for their server. This of course, does not happen when they are going to get money and it is at least unfair. And all my sites are down. Finally, it is a hosting provider that as no problem exists everything is ok, in the smaller problem you should have an alternative.
Posted by ForumsAddict, 04-11-2008, 01:22 PM
You would get a free IP address and your money would be refunded. Our technical team was working on the issue at hand as a priority. PM me your domain name and I would personally take care of this for you.
Posted by dcoun, 04-14-2008, 08:14 AM
Forumsaddict It is impossible to send you PM. But tickets AMO-704645 and OJG-682192 can make the same. I will post results. Still no dedicated-ip nor money refunded.
Posted by dcoun, 04-14-2008, 01:15 PM
Finally, A dedicated IP address was given free of charge and money will be refunded back. That proves a quality in their service. I hope this issue was just a misunderstanding and everything will continue without problems. I did not have any serious problem except that, I was happy with their service and I have recommended webhostingbuzz to friends in past. And I do not want such cases to exist to services I recommend. Let's find out if this was a bad moment I should forget.
Posted by lwbbs, 04-15-2008, 01:55 AM
WHB's online support can't do any tech support. The ticket support is good. The reseller servers are OK. The uptime is very good. If you use WHB's reseller, please pay more attention for its free domain names. You are not the real own of the free domains. You don't have the domain control panel. If you cancel your plan, you need pay $9 to cancel the account or pay $15 to transfer out. This year, one of WHB's reseller servers are attacked by hacker. All websites which are attacked can't be recovered because WHB use the same server to backup the data.
Posted by mdrussell, 04-15-2008, 05:47 AM
Our online live sales is exactly that - live sales and basic technical support (which is clearly stated). We also explain that you have the domain for as long as you have the hosting plan with us and if you cancel the account within the first year, you have to pay the $9 we paid to register the domain or transfer it to the registrar of your choice for $15. Assuming you never cancel the hosting plan, the domain is completely free. Again, we're not shady about this, this is all clearly stated in our TOS. I'm not sure which incident you're talking about but we haven't had any total data loss issues....
Posted by lwbbs, 04-15-2008, 12:48 PM
For the online support, it depends you are chatting with which person. Some persons can answer lots of tech question. But some persons just tell you to submit a ticket. But all persons are courteous. For the free domain, if it is within the first year. It is reasonable. But I was told it is anytime, even through the customer keeps the reseller plan, just want get the full domain control panel. For the incident, you may refer the following topic: http://whbstatus.com/showthread.php?t=1930
Posted by webzy, 04-18-2008, 06:11 AM
Hi all, I am currently looking at a couple of reseller programs: WebHostingBuzz, ResellerZoom, Ubiquity, and a few others. My SIMPLE question is: is this host (WebHostingBuzz) good or not? I came to this thread to find that out, and not to witness desputes over some minor stuff. Everyone knows webhosts are people like us, and their hardware is as normal as our PCs at home, so it breaks sometimes. I don't care to have 100% uptime, 3 terabytes of disk, unlimited bandwidth, and tech support that never sleeps. That's just impossible, even for offshore companies, if you know what I mean. I just want to find out whether this host is reasonable, doesn't suspend accounts for as little as normal CPU usage, deliver on their promises, etc. And what about these free domains for life? If they are free for life, then they should be free for life. "Life" is not 1 year, is it? Why don't you ask them to remove the "life" promise from their site, if they only offer free domain for 1 year? OK, I hope to get some info back webzy
Posted by mdrussell, 04-18-2008, 06:53 AM
Hello webzy, Our free domains for life are for the lifetime of your hosting account with us. Should you ever cancel and wish to keep the domain, we offer you the chance to do this (and you just pay the registration charges). This is clearly stated on our site.
Posted by webzy, 04-18-2008, 07:18 AM
Thanks for a quick reply. So, as I understand this, somebody tried to cancel their account before the year was up, so they had to pay the normal registration and transfer fees stated in your TOS. That's understandable and it was basically their not reading of the TOS, not your not keeping the promises. I am currently with imhosted, and everyone knows what that's like LOL. Overselling like crazy and then suspending my account after as much as installing some PHP driven site. I was shocked, to say the least. But... it was my fault after all, that I did not do my research into hosting companies beforehand. I was a total beginner a few years back, and had no clue about all those issues. I thought, hey! loads of space, cheap plan, I like it. Was I ever wrong... I am not really looking for reselling, but I have over 100 domains which I'd like to setup somewhere. Only a few are going to be full "heavy" sites; others are just parked at the moment. All I need is to have my sites up most of the time, have PHP and MySQL as well as ImageMagic and Fantastico. In time, it would be nice to have easily customizable shopping carts with a possibility for European banking system incorporated into them (in Europe we can easily pay online directly from our bank accounts as well as credit cards and PayPal). SSH would be REALLY nice, as ftp is a pain in the butt. Custom nameservers would be nice and cheap SSL too. Am I asking a lot, or is it doable? webzy
Posted by webzy, 04-21-2008, 05:14 AM
OK, since my last post I have signed up with hostnine. I will let you know guys how it goes. A review will come after a while. webzy
Posted by webzy, 04-23-2008, 05:35 AM
OK, there's nothing really to review about hostnine... I left them already. See more details about why I left them in another thread, where we discuss it in more detail. http://www.webhostingtalk.com/showthread.php?t=574513 webzy
Posted by addict60, 05-06-2008, 03:14 AM
Subject: Stay away from webhostingbuzz!!!! - by deafsurf.org on 15 Apr 2008: " Webhosstingbzz used to be top notch at first year ago then this 2008, half year coming (I got good deal like 2 years contract for 84 dollars each year) Then I noticed that deafsurf.org shut down few times in each month and awful slowest. I complained to webhostingbuzz about this and they never respond me. Also, I can’t use my old password and username for log in deafsurf.org thru Ftp but somehow my same old PW/username don’t work any more now. Look like maybe they caused some mistake by their goofs and avoid answering my complaints. I am starts broiling after I tried to get Bill dept and Support’s attentions and they never respond my emails then I email them with my strong warning to them that my lawyer may contact webhostingbuzz for legal action including loss $, emotion damage and wasted my value time unless they better to respond me in within business 10 days from today Tuesday, April 15th 4 am. My patient is already run out. Time for you to clean up your damn messy action now! I will never do business with you again ever! Hey everyone, I recommend you to try dreamhost.com. I am very happy with dreamhost.com for more than one year now. Service and support customer dept are excellent. They always respond my emails in within few hours to 24 hours. I really hate webhostingbuzz’s tickets. Their techies seem not know what to do. They always play thumbs up in their butts. Stay Away From Webhostingbuzz! They are shady geeks!
Posted by mdrussell, 05-06-2008, 03:29 AM
addict60, If we ignored our customers then we would not be in business. If you contact us through the correct means - live support, phone support or via our helpdesk, I guarantee you will get a response.
Posted by addict60, 05-06-2008, 03:48 AM
I guessed I got your big attention and you take me seriously because you dont want potent customers to get idea that your company screwed me so bad. I tried to get some helps from techie, billing and custom service. They never responded my emails at all. Even, I tried to talk with real live salewoman online then someone was rude to me like she hang up on me then I tried to get other staff then other lady showed up online and she gave me the same damn phone # which I tried to call this same phone # many times before and they never answered my calls at all. They used the answer machines all times and they never call me back at all. I cant log in FTP after somehow they cancelled or changed my password and username, which I use them many times before. I am already tired and sick of your company's avoids. I demand your company to pay me back for total 4 months because your company already violent my rights under California law for customers' rights. Also, you already breached my contract for 2 years. Your company hurt our surf club alot because impossible for me to update news and change photos at deafsurf.org, thanked alot to your staff who cancelled my password / login. That;s why I cant use tickets for report to your techie about this problem. I used to love your company webhostingbuzz last year but now, I hate your company. I dont recommend my friends and customers to webhostingbuzz ever again. I dont want to do business with your company again cuz your company already wasted my time, energy, and money. Now, I am very happy with my new server like dreamhost.com for my business shakaphoto.com and I will transfer deafsurf.org to dreamhost.com from webhostingbuzz sooner after you refund my $$$ for total 4 months ( for last 4 months ) and plus this month until expire on August 2008 (total 3 months) Your company owe us total 7 months in PRO RATE now. Last edited by addict60; 05-06-2008 at 03:59 AM.
Posted by addict60, 05-06-2008, 05:17 AM
MDrussell, I believed that your company already got my 2 or 3 emails with my warning repeat that I will show copy of emails to my lawyer then my lawyer may contact your company for legal action if they failed to respond my email in business 10 days since last April 10th. I decided to wait and give your company more time to catch up with me and solve problems with me but they seem to ignored my warning emails. They may think I am trying to scare them. I am deadly serious, I am not playing game with your company for legal action. I will contact my lawyer this week and see what my lawyer mention about your company's failed to serve my deaf surf club after we paid your company $84 last August 07 through my Visa. I can prove that 84 dollars had been paid to your company by showing my credit card statement to judge in California. Also, in my last warning email to your company's billing, customer service and techie including many eyewitnesses from members of my surf club in C.C. for trial paper back to your company. The same members got my copied emails to your company about their failed server, lack of cooperation and communication to me for 4 months! The $84.00 is not from my money. This is coming from our club's fund. That's why many members are not happy with your company's failed server and lack of communication to me. Russell, at this time, you better tell your company to smell COFFEE & WAKE UP because we will take your company to small claim court soon unless your company refund money to us like total 7 months now or you will pay us by your ARM & LEG at the court! Your choice. Think careful!
Posted by Bloory, 05-06-2008, 05:18 AM
If WebHostingBuzz didn't reply to tickets at all did they receive them? If you were rude I'd expect the operator to terminate the live chat... Is it worth taking legal action for $84/2years service?
Posted by mdrussell, 05-06-2008, 05:29 AM
addict60, I would love to know the ticket IDs of the emails you have sent us. Every email received will generate a ticket ID and allow us to track it. Feel free to PM me with this information.
Posted by addict60, 05-06-2008, 05:42 AM
Look, I was very patient and polite then your real live staff online was very rude, which made me very pissed off. I can prove you by logging and you owe me apology later. now, are you trying to make me look bad guy to your potent customers? Try nice. You screw me and get away with 84/2years service and I can screw you by make nice profit $$$ by lawsuit against you and I can ask judge to add thousand dollars for suffer and emotinal damage by your company's neglects. because your company failed to answer my tickets, emails , phone calls and your rude staff online. this drove me exhausted and frustrated big times.
Posted by mdrussell, 05-06-2008, 05:47 AM
You explicitly stated you sent us two or three emails. If you did, you'd have ticket IDs available, so I can look into your claim of our "non response". Live chat is mainly for basic issues but if you can provide me with the live chat ID, I can also look into it. You have plenty of strong statements against us yet you have not provided me with one piece of information to determine that: a) you are or were a customer b) you sent us 2 or 3 emails c) what issues, if any, you had and so that these can be resolved All I am asking for is the ticket ID. You're making yourself look bad by not providing this.
Posted by Bloory, 05-06-2008, 05:53 AM
Sir, I am in no way connected with WebHostingBuzz, I was just surprised at your attitude. You can ask a judge to add thousands of dollars so you can "make a nice profit" but if there is any sense in the world he'll dismiss the case and award prices against you. Clause 18 of their terms would appear to limit their liability in any case. Looks like it's up to you to prove that they received your tickets or shut up and move on.
Posted by addict60, 05-06-2008, 05:55 AM
I told you before. You didnt read my previous posts earlier. Please re-read it, scroll down. I stopped to use tickets# after your staff didnt bother to respond my tickets. I gave up them for good. This forced me to use emails to your staff and they still failed to respond me repeat. They failed to call me back after I tried to call and leave few messages and no luck at all. My patient is already ran out and I said HELL WITH WEBHOSTINGBUZZ.COM! However, you better report your company that I am considering legal action against your company soon if your company dont bother to look and find my previous emails sooner. We will be better off alot if your company refund my $$$$ in PRO RATE for total 7 months then I will forget the legal action. this is best interesting for everyone. This is cheaper than legal action. THINK HARDER! I am very tired and go to bed right now. I will read your more posts in morning or noon.
Posted by mdrussell, 05-06-2008, 05:59 AM
And like I said, we wouldn't be in business if we didn't respond to tickets. All email addresses published on our site pipe into our helpdesk so either way, you would get a ticket ID. Your whole approach, tone and empty threats have made you look bad. My initial response was to determine the ticket ID to try and help you. Your loss.
Posted by addict60, 05-06-2008, 06:07 AM
What is wrong with your brain? Scroll down and re-read about why tickets# were not work for me. Now , you are making yourself look bad by not read my previous posts in careful! I will provide you all information next day when I feel fresh energy. I want your email address under webhostingbuzz.com then I can email you all documatary and you will be shock about your company's lack of communication with me. I can prove you about this. I gotta go to bed now. good night.
Posted by addict60, 05-06-2008, 06:31 AM
I already told you before. I will provide you all information ASAP next day. LET ME BE BLUNT WITH YOU!!! Nah, I am not loss at all. You are desperate and try to make me look very bad to your potent customers. I am not hiding anything from you. I STAND AND STAY HERE TO FACE TO YOUR FACE! BECAUSE I WANT YOUR COMPANY TO SMELL COFEEE AND WAKE UP NOW! I want all potent customers to know the truth about your company's neglects to me. I want you to give me your company's email address or should I post all of information at here, so you and people can read all my truths? You better be very careful what you just called me "loss" " You can try to make me look like bad person to public eyes but I want all public eyes to know the truth that I tried to contact you many times and your company failed to respond me. I have rights to be very pissed off cuz I already paid you 84 dollars in advance. okay, how would you feel if you hired and pay mechanic in advance for repair your car then later weeks / months, your mechanic keeps to ignore your emails, phone calls, fax, snail mail etc...cuz he never finish to work on your car at all and he got all of your money. He laugh at you cuz you are big sucker. then you become very frustrated and pisses off cuz your mechanic avoid or ignored your calls all times. How do you feel about this? Now, you understand about my feeling. Now, are you trying to cover your butt again by try to make me look more like bad guy? Huh. I better shaddaup and hit my sack. Good late night.
Posted by mdrussell, 05-06-2008, 07:05 AM
Seriously, you have time to make multiple posts to slander my company yet you cannot spend 30 seconds to locate a ticket ID that will prove you contacted us? And thus allow me to look into our alleged lack of response? And you expect me to sit here, read this slander and not defend my business?
Posted by Bloory, 05-06-2008, 07:12 AM
Matt, You've explained several times that all your company's email goes into the helpdesk, yet he insists he wants YOUR email address. I'd have thought that the helpdesk was more robust - especially since WHB isn't a tiny company and because even you need to be offline sometimes! He appears to be out to make you guys look bad and maybe make a quick buck in the process.
Posted by addict60, 05-06-2008, 03:10 PM
Matt, ticket # helpdesk is not work for me like I told you many times before. That's email is good enough for me but your company never answer my few emails and even my few calls. Also, I am not surprised to see your ex customers pissed off at your company. Some guys claimed that your company never responded their ticket# and even calls. Sound like I am not alone in the boat. You can google search webhostingbuzz.com sucks and find out for your education. That's why I required to your email address. What is your email address, so I can send copies of my old emails to you thru webhostingbuzz? I am not interesting to deal with your failed helpdesk tickets. I am waiting for your email address, just PM me for this. I am going out for chores. Thanks.
Posted by addict60, 05-06-2008, 03:14 PM
You said "WHB isn't a tiny company" I say Oh please, come on. I cant understand why WHB isn't a tiny company who failed to answer my emails and calls after WHB isn't a tiny company cancelled my password / username then I cant use deskhelp tickets anymore cuz of this. Tell me how? WHB is no excuse for failed to respond my emails and calls.
Posted by mdrussell, 05-06-2008, 03:15 PM
Hello James, Since my last post, I tracked you down and found your various ticket IDs (which were generated) along with responses. I do not see a response time longer than 3 hours for any of the 4 tickets that you submitted. My email address is matt@webhostingbuzz.com. I would like to get this straightened out. Matt
Posted by addict60, 05-06-2008, 03:17 PM
Matt, I got your email address. I have t go out for some chore. I will email you all information ASAP and I hope that we can work out without any hardship feeling. Thanks for your patient.
Posted by addict60, 05-06-2008, 03:22 PM
I remind you again, remember, I cant log in and send you the tickets# cuz your company cancelled or changed my password/username. That's why you didnt find my many tickets# cuz I had to use emails to your company and they never answer me at all.
Posted by lwbbs, 05-06-2008, 08:32 PM
I used WHB service for 6 months. It is OK for me. Even through the online support can't provide any tech support. But they will tell you to submit a ticket at whbsupport.com. The ticket support is good. I also use the telephone support. I don't have any problem. Anyone can register an account at whbsupport.com. You just need provide an email address. The user name is your email address. If you forget password, you can reset it.
Posted by cesarel, 10-07-2008, 07:41 PM
This have to do with something on the small letters that says you can have like 90% of the files called from the html files, but the files like: images, music, streaming, etc, can´t be bigger than 500kb each, and thouse files can't be more than the 10% of your hd space. This was applied for a resseler account... i read this on a post in other site. Im doing my reaserch to about this company, i like the plans but seems to me that are a bit exaggerated so there must be a trick... i cant find the exact text but maybe the people from WHB can explain us a bit more about this.
Posted by Outlaw Web Master, 10-07-2008, 08:17 PM
That's a terrific name for a boyband that only has 1 member. And yeah Matt's a decent enough person, WHBuzz seem stable enough as well as Matt being a regular WHT'er. When it comes to finding a host a decent rule to follow is to "Let your eye be your merchant and your pocket the guide!" ie...read reviews to find a company which will suit you and pay accordingly for the quality. It's tough times that make monkeys eat red peppers. owm
Posted by fatehaly, 02-09-2012, 12:09 AM
I think Web Hosting Buzz is one of best hosting. One thing i like most about Web Hosting Buzz is their support stuff, when you are in problem send them support ticket soon they will help you out. They are best and reliable.
Posted by StableHub, 02-09-2012, 03:44 AM
first post!!! Being a customer myself.. they lacked in that firstup!
Posted by jazperson, 05-02-2012, 05:51 AM
I have a VPS Silver account and I am enjoying it so far. In my 3 months of subscription, I am very well satisfied with the speed/loading of my websites, WHM, and the Customer Support. Good job WebHostingBuzz!
Posted by Emylee, 06-09-2012, 02:52 PM
Whoops, I know this is an old topic. But I should probably keep it in the same place.. I'm a new member (hello! ) Anyway, I wanted to put my review in here for Webhostingbuzz! I have actually been hosting with them for around 5 years. I have never looked back! They have many affordable packages and one will surely fit your needs. I've always had excellent customer service, and when I did need to submit a ticket I always had a reply within 3 hours. This is really awesome! If you are a fan of them on facebook or twitter, they often have promotions and contests to win things, or freebies. I know i'm starting to sound like a sales girl ._.; Well I have two domains with them, both are sorta "under construction" but I've never noticed any problems at all with configuring (you have quite a control over the php.ini) scripts and things... Not to mention all the benefits and Cpanel options you get for FREE! Including some packages which have "CodeGuard" which is an online website backup and monitoring service. Also any script you may want including ecommerce, joomla, wordpress and more are 1 click installable! Either way, the are awesome! I pay only about 120$ every 2 years for the simple hosting package, it's perfect for anyone who needs a small blog or portfolio type hosting package. And ofcouse they have stuff for larger sites as well! -Emylee Last edited by Emylee; 06-09-2012 at 02:56 PM.
Posted by bosunjohnson, 06-11-2012, 10:36 AM
How were you able to do that? confirming who hosts the email account?
Posted by kpmedia, 06-11-2012, 11:05 AM
You're a host, and you don't know how to prove a domain is hosted at a particular host? Seriously?
Posted by bosunjohnson, 06-11-2012, 11:36 AM
No I don't. Please tell me how to do it.
Posted by Emylee, 06-12-2012, 01:22 PM
I think there is a way to do it, similar to whois, you can either look up the domain at the end of the e-mail and see the host registrar, or you can do a reverse e-mail lookup. Right now I am at work, so I don't know a specific example. On how webhostingbuzz has helped me through the years, I was generally new to hosting, so I always e-mailed them. A while back (1st year of service) they would get around to answering my tickets 5-8 hours inbetween. But recently, in the past 3 years, they have put a main focus on customer service where I will get a reply back within 3 hours. Specifically they fixed a Cpanel problem that occurred on my hosting which prevented me from installing a script from Fantastico. They have even opened a live chat (everyone has one nowadays) which is where I go for simple answers. They even helped me with my dumb questions too, like refreshing the page (lol I had a "cache" problem!) or if your FTP stopped working and you are curious why. At work, our website is partially hosted with Bulk Register (Please avoid like the plague). We are literally counting down the days to switch. I'm guessing around an 85% uptime ratio (time-outs galore). Recently they had added new features and some of our scripts stopped working due to their PHP config file. We contacted support, got a reply the NEXT day, saying "We cannot help with any scripting issues you are experiencing" they also admitted to changing the PHP config file and also telling us that we don't have control over it, which is why our scripts don't work anymore. Creating our own php.ini file that tried to reverse whatever they did failed also. I'm not too much of a part of this problem so I don't need solutions (we have already found a work around) But I feel as if they could have tried better to find us a solution rather than telling us it's not their problem. Hope this clarifies. Last edited by Emylee; 06-12-2012 at 01:25 PM.
Posted by kpmedia, 06-13-2012, 07:31 AM
That is a very slow response time for a generic shared host, just FYI. Most hosts give responses in well under 1 hour, sometimes as quickly as 15 minutes. That shouldn't be a positive review. ... Last edited by kpmedia; 06-13-2012 at 07:37 AM.
Posted by mdrussell, 06-13-2012, 07:43 AM
Care to clarify "most"? That's a pretty far-reaching statement so I hope you can back it up. And just FYI, our monthly average (mean) ticket response was around 27 minutes last month with ticket/phone hold times of under a minute. Please keep your usual negativity out of this thread; it doesn't concern you.
Posted by kpmedia, 06-13-2012, 01:51 PM
Yes, Matt, please do continue to be rude in public. Let everybody see it. The only time I've ever had a host habitually takes hours and hours to reply to support tickets is when it was one of those massively oversold "unlimited" hosts, or a super-cheap "budget" VPS host. Everybody else replies in a timeframe that can be measured in minutes. What's far-reaching is how people can leave "good" reviews, yet give numbers that are really quite miserable. If my hosts didn't reply to tickets for 3-8 hours on average, I'd be pissed. . .
Posted by Onra Host, 06-13-2012, 09:53 PM
I'd have to agree with KP on this one. Many, if not all hosts that we compete with including our selfs have a normal response time of around 10 - 30 minutes (sometimes even in a minute or two) for tickets depending on the hour of day. In the reseller niche the ticket support needs be on par of a 30 minute or less window. Their business heavily relies on your business to fix issues on domains. A 3 hour first response is almost unheard of and quite frankly would probably piss almost all of our clients.
Posted by spykee, 06-14-2012, 12:44 AM
Are they focusing on Shared and Reseller hosting? I heard many great things from them on those but haven't heard much on their VPS and Dedicated Servers. Strangely, they haven't ride on the Cloud bandwagon yet.
Posted by mdrussell, 06-14-2012, 04:03 AM
kpmedia, I'm not rude in public. I'm frank and when you repeatedly make outlandish or unwarranted claims against businesses I'm involved in, I'm going to defend those businesses. I fail to see what your experience with super cheap VPS hosts or massively oversold unlimited hosts has to do with reviews of us. We're neither. We're an established player with established business practices and some of the best support in the industry. We're not a fly by night that offers 2 minute responses for 3 months then disappears never to be seen again (that you seem to review a lot of, actually). You come across as having something against the more established players despite you having used very few of them. When you say "most" and speak authoritatively, you have to back that up. Where does 8 hours come into the context of this thread?
Posted by mdrussell, 06-14-2012, 04:05 AM
The title of this thread is "Web HostingBuzz review". How is your post relevant to that other than trying to expose your signature?
Posted by mdrussell, 06-14-2012, 04:06 AM
Shared and reseller was always our initial focus but we have a large number of VPS and Dedicated clients now too. Cloud is something we've had in beta for a while. How many of the big cloud providers that have regular outages/issues? We're set on doing it right. Matt
Posted by Emylee, 06-14-2012, 01:46 PM
Sorry, to be fair, I usually mark my posts mostly "unimportant". So I don't know how much attention the "Urgent" posts get In any case, since I started with Buzz I haven't needed or even looked at any other hosting company since, because it has satisfied my needs 100% and beyond. Other people I would understand need different requirements. For someone like me who hosts a few personal projects here and there I'm hoping that my review will help them in making a smart decision about their hosting. EDIT: Also cloud sounds really interesting, I have no idea how it works yet! I think they have been doing VPS and Dedicated servers for a few good years now, but I've just been on shared
Posted by Onra Host, 06-14-2012, 06:19 PM
A mod can come in and remove my signature and I would care less. In fact I encourage a mod to remove it from my last post. My post is relevant to the fact that I am responding directly about the point of your argument on 3 hour response times not being the best or normal in the "reseller niche" and 30 minutes - a hour would be a more reasonable and standard response time.
Posted by vspin, 06-22-2012, 10:50 PM
I play an online multiplayer game. Our game has a vBulletin forum hosted on Web Hosting Buzz. It turns out that if an ISP reports spam email to Web Hosting Buzz coming from your web site, they automatically suspend your account, without first contacting you and determining if the email was spam (in their ToS). The game's forum was suspended because Comcast reported to Web Hosting Buzz that one of their account holders flag an email as spam coming from our forum. vBulletin sends out Happy Birthday emails to registered members, and that is what was reported as spam and automatically suspended the game's forum hosting. Web Hosting Buzz does not value their customers.
Posted by mdrussell, 06-23-2012, 04:11 AM
This is not true. We deal with hundreds of spam requests daily and the legitimate ones are forwarded to the account owner to deal with. If the account owner fails to deal with multiple (3+) legitimate spam requests then yes, the account will be suspended, just as it would with any other hosting company that values keeping their IPs off spam blacklists. Matt
Posted by vspin, 06-23-2012, 04:38 AM
mdrussell, do you identify vBulletin (forum system) sending out Happy Birthday emails to registered members as spam? Yes, it may be unwanted for some, but it's a legitimate email being sent to a member. So my second question to you is, would Web Hosting Buzz FORCE its client to delete the account of the spam reporter in order to active the hosting again, when they have no right to do so when the email is NOT spam (as indicated above)? If you say that this did not happen, I'll talk to administration and escalate this further with you. Administration would have delete the account anyway, but you guys have no right throwing out conditions like that. You may be right about the 3 spam request emails, as it was not mentioned by administration.
Posted by mdrussell, 06-23-2012, 04:41 AM
I'd be happy to discuss and resolve this for you but you have to be our client / the account holder for us to be able to talk to you about the account. I'm not sure if you are based on the above message. If you are, please contact matt[at]webhostingbuzz.com. If someone else is the account holder / our client, please pass my contact details to them. Matt
Posted by vspin, 06-23-2012, 04:51 AM
What? You don't have to discuss an account to answer my questions, which you should know the answers to. If you choose to dodge my questions that's entirely up to you. You responded to my post.
Posted by mdrussell, 06-23-2012, 04:56 AM
To clarify our position: "If the account owner fails to deal with multiple (3+) legitimate spam requests then yes, the account will be suspended, just as it would with any other hosting company that values keeping their IPs off spam blacklists." We do not consider vB's birthday messages spam. In your subsequent response, you stated That suggests you are not our client / the account holder and are familiar with the full story. We are not in the business of discussing account specific issues with anyone other than the account holder, hence me requesting an email to see if I can identify you as the account holder. Last edited by writespeak; 06-23-2012 at 10:10 AM. Reason: Edited by request
Posted by vspin, 06-23-2012, 05:03 AM
You forgot a question: Would Web Hosting Buzz FORCE its clients to delete the account of the spam reporter in order to reactivate the hosting, when the reported spam was NOT spam?
Posted by vspin, 06-23-2012, 05:10 AM
Hmm, well you and I both know you're not going to face liability answering that question, but if I was your client and you guys were forcing me to delete an account from a false spam claim in order to reactivate my hosting, I'd refuse and then take you to court for my losses. Last edited by vspin; 06-23-2012 at 05:14 AM.
Posted by vspin, 06-23-2012, 10:27 AM
I'm sorry, but I have to follow up with this post. It turns out out that this guys who obviously supports this host is completely WRONG! I talk with administration and they did not receive one email, and to further prove this, the date of the spam complaint is the same date as the suspension. I have a copy of the complaint from Web Hosting Buzz to confirm this. Absolutely terrible! mdrussell, try figuring out your company's procedures before claiming to know anything.
Posted by vspin, 06-23-2012, 09:54 PM
I spoke to support to get the real truths, here is the transcript (names were hidden): Basically, if you use their shared hosting and some Joe reports your email as spam, you are suspended immediately, and if they remove the suspension, you are not compensated for your loss, whether it's spam or not. Every spam complaint sent to them IS spam, even if it's a legitimate email. I completely understand why they immediately suspend a shared hosting account because it can affect everyone else on the server, but no compensation, and no effort to determine if the spam is really spam, now that's sad. What I take from this is, don't expect reliability (resulting in loss), and your integrity means nothing.
Posted by anon-e-mouse, 06-23-2012, 11:34 PM
Is that your forum?
Posted by vspin, 06-23-2012, 11:51 PM
Yes, I'm an officer within the organization.
Posted by thatoneguyhmm, 09-05-2012, 04:47 AM
I must say that Web Hosting Buzz company is truly amazing! Their services were amazing and they are very reliable. I even got a couple of friends giving them a try and they are happy as well! I wish I would have found them much sooner! Thanks for such a great company
Posted by asgard, 12-24-2012, 06:40 PM
First and foremost, I'm not a WebHostingBuzz client, but I plan to become one next year. I just wanna point out a couple of things to the critics in this thread which, if they're honest, they'll recognize as unbiased and objective. 1) I've yet to see another hosting company manager/CEO who bothers to look at threads like this, let alone answer in order to help. 2) Since I plan to buy hosting with WHB, I've googled WebHostingBuzz reviews, and I've read all the reviews linked in the first two pages of my Google search: 85% of those reviews were postive; negative ones were only a small handful. This means WHB is quite reliable. I think that anyone who has at least a drop of common sense will admit these things cannot be denied or debated: it's highly impossible that so many reviews are fake or that mdrussell is someone else in disguise.
Posted by db09, 12-25-2012, 02:36 PM
Well that was quite the read. Mods.gif?
Posted by alquin, 01-16-2013, 01:14 AM
status.webhostingbuzz.com/index.php/2013/01/15/emergency-raid-array-failure-rs5-abstractdns-com/ all data lost everything lost. more than 30 hosted sites important data and stuff... gezzzzzzzzzzzzzzz
Posted by asgard, 01-16-2013, 04:03 PM
I checked the link and read about the issue...was this the first time ever? I fully agree with you this is really bad, but if this was the first time ever, it could turn out to be an once-in-a-lifetime thing. If it happened before, then we can take WHB out of the list of reliable hosts.
Posted by alzayer, 01-29-2013, 11:48 AM
I had the same problem. My sites were on the same server RS5 with webhostingbuzz. I've worked on my websites for years and spent thousands on ads, buildings backlinks and SEO but everything is gone. I think the best way is to post your issue everywhere on the internet so all people will know about them and they will lose their customers. They gave me the same silly offer as well. If you wanna contact me to find a good method about how could we post this issue online I'll be happy. You can contact me on my website e-bus.org Regards
Posted by asgard, 01-29-2013, 12:24 PM
What kind of offer did WebHostingBuzz do to you?
Posted by alzayer, 01-29-2013, 12:40 PM
Reseller hosting
Posted by Surajcptt, 01-29-2013, 12:43 PM
How can i get all hosted websites backup using WHM I am using Centos with WHM i am able to take backup using cpanel but its too hard to visit every cpanel and take manual backup Please reply
Posted by alzayer, 01-29-2013, 01:02 PM
You could make backups using WHM or Shell if you have a dedicated Server.
Posted by asgard, 01-29-2013, 01:03 PM
You mean they offered you a superior reseller package in exchange for your data loss and downtime, is that right? I think you should open a thread for that question in the "Programming Tutorials" or "Programming Discussions" sections; your question will be more visible and you'll have answers in no time.
Posted by alzayer, 01-29-2013, 01:54 PM
To be honest I couldn't remember anything on their terms because I had a quick look on it few years ago. We know that most of hosting providers write on their terms that clients should be responsible of their data and they can use that to evade responsibility in these cases. Anyway, I'm not here to prosecute this company. I'm just writing a review about my experience and I have the right to do that.