Moolay one month review!

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Posted by sotoman, 12-24-2012, 03:43 PM
i switched from another reseller provider for these reasons: their servers were in australia, so sometimes the sites would load slow. their customer service was good as far as support, but sales took days. they really screwed up a few times with various things. so i looked around for a few days, and chose Moolay. they replied to me in less than an hour, telling me they were ready to help transfer my accounts over. long story short, the backup files on the old host were corrupted. but the guys at moolay tirelessly worked to get my stuff transferred over. they asked if i could go into the cpanel on the old host to help out by doing some tinkering. i did. then they were finally able to get my stuff up and running on their servers! also, they include a whmcs account for free, where i was paying for it separately on my old host. overall, the moolay hosting is much better and i am pleased. the sites load much faster now, and their support guys try much harder to solve problems for you. highly recommended!!!
Posted by GreenValueHostGM, 12-24-2012, 03:45 PM
Moolay is a good budget host; It's great to hear that you're happy with them!
Posted by Host4Geeks-Kushal, 12-24-2012, 07:18 PM
Glad you are happy with them. Josh runs a tight ship at Moolay for sure.
Posted by Corx, 12-24-2012, 09:42 PM
Nice review. Glad you are happy with them .
Posted by db09, 12-25-2012, 10:34 PM
Glad to hear things are going well. Be sure to stop back in a couple of months and update us!
Posted by globalwhpc, 01-22-2013, 01:53 PM
I really need this review I would like to open singapore reseller hosting from moolay. I will take this review as good recommendation for moolay. Thank you very much.
Posted by mirni, 01-26-2013, 08:14 AM
My opinion about Moolay is not so good, and I'm not a customer nor do I plan to become one in the near future. I've had enough with their pre-sales support. I wrote to them thru their site contact form and I received inmediately a ticket number in my email plus a second message telling me my login info to support panel: My username (my email) and an assigned password. So far so good. I then tried to login and I could not, I clicked in the link they sent to my ticket, and it would not open. So I said to myself, maybe it is a password issue, let's click on "lost password" I was taken to a page where I had to write my email, a captcha and after that, no landing page, nothing, I was taken back to support panel where the latest updates are. Yet to my surprise I did get an email for "password recovery" . I clicked on the link they gave me for pass recovery and I'm taken to a page where I have to write my own new password.Ok, that's normal procedure for oass recovery. After that, once again, no landing page, no confirmation message, nothing that indicates the password has been reset. I'm redirected back to the same old support page again. I still can not login with either old or new pasword. I write to sales department telling them they have serious trouble in their site , I explained all this in detail and this is what Josh replies: "you won't be able to login to the support desk because you are not a Moolay customer. As per the login, it asks for your Moolay billing details to log you in. It uses a login share between the billing program so our users do not need two different sets of logins and can choose have one for both support and billing. You won't be able to reset any passwords since the support desk does not operate any passwords since it is retrieving them all from the billing account. You can respond back via email to any of your tickets and it will come through to us as it has been currently doing" Why do they send ticket numbers, create tickets, send to support panel for pre-sales questions if you can not see/follow/reply any ticket unless you are a customer anyway??? What a waste of time! They do not even admit or apologize for the obvious problems their site has but tell me all that is normal. Pardon me, the lack of confirmation messages and the misfunctions that site has,it's not what I would call normal. if this is the attitude before buying, I do not want to imagine the attitude after paying!!! Good luck to you all who host there! Last edited by mirni; 01-26-2013 at 08:20 AM.
Posted by Mahfuz-SS-EHL, 01-30-2013, 01:30 PM
Using Moolay for about 1 month. Service, performance & Support was rock solid. Let's see how long it remains !
Posted by mirni, 01-30-2013, 01:49 PM
E-Host Lab, you have mentioned a few dfays ago that you have been also with HostingCove for one month and a helf, with EZPZ for 5 month and now with Moolay. I have a few doubts, since you have personal experience with the 3 companies which one would you recommend taking into account more reliability than just a good price. Another doubt I have, is it really profitable to pay for so many hosting plans?
Posted by Mahfuz-SS-EHL, 01-30-2013, 02:17 PM
mirni, We operate multiple networks to give our customers more choice of locations. Since, we don't want to pay for Dedicated Servers, so maintain resellers. For your another query about profit, of course, there is much profit paying for so many hosting plans if you have enough customer. We started at first with only ELEVEN2, then moved to BDWEBSERVICES, then TKI, and now EZPZ & MOOLAY for premium & Hosting Cove for budget hosting. But, I will prefer EZPZ of all we ever used. We have 2 VPS's from URPAD.
Posted by mirni, 01-30-2013, 02:28 PM
Thank you for such a complete and detailed answer. I have heard many good things about EZPZ, now I'm sorry I missed last christmas offer.
Posted by Mahfuz-SS-EHL, 01-30-2013, 02:38 PM
I use their 25% discount & free next plan upgrade offer. I find it cheaper than anyone in this industry. Regarding to TKI, their servers are oversold and MySQL gets error often. I hope until I get to my own VPS, I'll remain beside EZPZ.
Posted by mirni, 01-30-2013, 05:34 PM
About TKI all reseller plans are Master enable, that says it all. Thank you for your comments, that's why I like this forum so much