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Surpass Hosting - Run like forest

Posted by TeamDude2, 02-17-2013, 05:57 PM
By far the WORST hosting ever, I latterly spent an entire weekend trying to transfer a clients database & website changes up and down. Server randomly disconnected when trying to download a database and the website, even worse when uploading it look close to 2 hours to get a semi stable connection. I even went to my office to see if was my home connection. Their Tech Support (Good on paper type guys) is a complete joke; blamed it on my computer and my connection how could it be? tried 2 locations same issue it's pretty clear they are overselling or have crappy hardware? Just a heads up stay far and AWAY!
Posted by GetInclined, 02-17-2013, 06:02 PM
Hmm, I would send an email to e.v@hostdime.com and ask him to look into what's going on. Did you view it from 2 different connections on the same computer or on different computers?
Posted by TeamDude2, 02-17-2013, 06:09 PM
We pulled their site data and everything else and moved to a better provider. Can't have hiccups like that and a support crew who knows nothing.. Yes FTP & WEB test at home and at the office. Mac & PC at home | PC at the office
Posted by GetInclined, 02-17-2013, 06:15 PM
Oh okay, well good luck with your new host!
Posted by Server Management, 02-17-2013, 08:28 PM
If both of the machines are taking the same route to the DC then you'll experience the same issue. You should of done a trace route to see what was going on...
Posted by HostDime, 02-17-2013, 09:08 PM
TeamDude2, I apologize for any issues you have experienced, there seems to be something clearly not right here. We get many new clients a day which don't have these kind of issues. It is important to us we investigate what went wrong. Could you please email me your domain e.v @ hostdime.com (since you can't PM, since your account is new here)