Eleven 2

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Posted by exerson, 10-22-2013, 01:23 AM
Had you asked me 2 months ago I would have told you how much I loved them. I rarely say a bad word about them. Then last month the outages began... Roughly 20 days were my sites went down once a day. Sometimes 5 minutes, sometimes an hour or more... I asked to be moved to a new server after a slew of support tickets that were never properly handled. New server is rough the first few days then it gets better. Today my sites went down 5 hours ago and nothing appears to be resolved yet. Good job guys, good job.....
Posted by NyteRunner, 10-22-2013, 02:20 AM
What were these outages caused by?
Posted by DWS2006, 10-22-2013, 07:58 AM
Were the issues interrelated or separate? Intermittent hardware failure can be hard for the provider to diagnose sometimes and can result in a sudden degradation in service like you described. Did they give you an explanation of the outages on the old/new server?
Posted by exerson, 10-22-2013, 12:55 PM
No idea, what caused the outages. As far as I know it's their issue nothing i caused. It is still unacceptable.
Posted by Nick H, 10-22-2013, 01:54 PM
Hello, Sorry to hear you've been having issues with our service. Do you have a Ticket ID that I can take a look at?
Posted by JixHost, 10-22-2013, 02:07 PM
Whats are the load values you see in the upper right corner of your whm screen?
Posted by SkyNetHosting, 10-22-2013, 10:56 PM
Did you try to talk to them over live chat?
Posted by net, 10-22-2013, 11:31 PM
Why he needs to talk it over live chat if it is being handled already via help desk? I know it is not properly handled but I am sure someone is looking at it already via help desk based on his first post.
Posted by SkyNetHosting, 10-23-2013, 12:04 AM
Why not? I don't really see anything bad with customer asking for an update over live chat. But anyways I'm more than happy to hear why you would think this is a bad idea? ( As a host I know it really create extra load on the support staff but as reseller he would feel much better at least knowing that someone is there and his issues are being worked on)
Posted by net, 10-23-2013, 12:24 AM
I didn't say it is bad idea but why he needs to go over live chat if it is being coordinated via help desk already? Your comment in this thread: "Did you try to talk to them over live chat?" For what? To follow up? The OP didn't mention that they are not replying to him. He just mentioned that it is not being handled properly so it can be a problem with the move, the configuration, etc... Not about "no reply". Unless you are talking something else or you know better about the situation of OP.