GreenGreeks vs Eleven2 (RESELLER)

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Posted by Hostnorthwest, 03-12-2014, 01:00 AM
I'm looking at Reseller plan. I just got GreenGeeks but I say eleven2.com. I was wondering if anyone has experience with them? I'm thinking about switching because I want WHMCS, They have "Unlimted" so I worry the servers are crowded, and there are bad reviews for green geeks For $20 I get unlimited storage and transfer at green geeks. For $20 I get 100gb storage 1000gb transfer with the other. Thank you guys!
Posted by net, 03-12-2014, 01:52 AM
There is no unlimited storage so go for the real allocated one. I would also recommend clientexec as an alternative for whmcs.
Posted by JFSG, 03-12-2014, 06:56 AM
At least GreenGeeks does limit the number of accounts you are allowed to create.
Posted by Kingfish85, 03-12-2014, 08:46 AM
I can't speak for GreenGeeks service lever however, they do completely disable the cPanel backup feature. http://kb.greengeeks.com/2198/how-do...up-of-my-site/ this also coincides with what you think about "crowded" - typically, backups only cause issues on crowded servers where there's either too many accounts, or not enough resources available.
Posted by JFSG, 03-12-2014, 12:10 PM
Or to prevent customers from jumping ship.
Posted by Josh-D, 03-12-2014, 01:10 PM
Hello King, I am the Quality Assurance Director for GreenGeeks, and appreciate you referencing the article for OP. It is certainly important that potential customers know all the information before purchasing. Unfortunately the concerns you raised regarding "crowded" are not accurate. A single cPanel backup of a traditional hosting client (a couple of GB in size) certainly will not cause a problem on our network. However GreenGeeks doesn't simply host 1 cPanel account per Dedicated Server which means the potential for lets say 20 cPanel accounts to initiate a backup all at the same time. Now lets assume that each of these accounts is 2GB in size, we have a potential of 40GB to be compressed at any single moment. This would cause the Server Load Average to increase and would certainly bump up the I/Owait on the server. These increases can cause slowness for our entire client base on the server and the only way to bring the server back under control is to kill the backup process. This then brings up the moral question, who's backup do you kill if they are all the same size and paying the same monthly amount? Note: GreenGeeks does offer unlimited diskspace and have some customers with 20GB+ on our network which further points out the problems with using a cPanel backup. With that said, GreenGeeks does allow customers to generate backups of their website files by compressing the data inside cPanel's File Manager and then simply downloading this content to their local computer. Alternatively if the customer is transitioning to another cPanel based server they can request a cPmove backup file for $5/cPanel account. In both of the above cases, backups are done in a non traditional manner. With customers compressing their own public_html directory we are able to keep the compression resources isolated to their individual cPanel accounts resource allocation. This insures that well there may be a spike in resources it will never reach a level that would impact our customer base. Instead the compression will simply redirect resources from a speedy website page load to more resources to complete the .zip compression. With our cPmove backups, GreenGeeks completes a /scripts/pkgacct --skiphomedir and migrates to one of our "migration" boxes. These boxes operate solely for the purpose of migrations and never host a customers website. This allows us to restore the backup and rsync the website files without additional load on the core client servers. Once the rsync finishes we can abuse the migration box by completing a real cPmove full backup. GreenGeeks also utilizes r1soft for nightly disaster based backups which customers can request recovery from in the event of accidental file deletion. With all of this said, GreenGeeks has recently announced a full hardware/software upgrade for our network and in cPanel's recent 11.40 update introduced a new compression method. As such we continue to review the possibility of great backup control for our clients.
Posted by Kingfish85, 03-12-2014, 01:19 PM
So explain how pretty much EVERY OTHER HOST using cPanel doesn't have this problem? The "load" issue seems to be more like keeping people from jumping ship - then charging an additional fee per backup. I mean, don't get me wrong, that's the business model, but let's call it what it is...many of us here aren't stupid & have been around the block a few times..
Posted by jrianto, 03-12-2014, 01:44 PM
Not cool. I highly recommend Site5 as a third option to you. Take a look at their packages.
Posted by Josh-D, 03-12-2014, 02:12 PM
Customers looking to cancel are able to obtain a backup at no cost during the Cancellation Request process. The prices are associated for those looking to generate daily/weekly/monthly backups for sanity sake. In regards to other hosting providers frankly I am unable to comment for them, however GreenGeeks has a very strict policy of never allowing our I/Owait averages to go past 10%. Anything above this level causes intermittent load problems. I would invite anyone to generate numerous medium-large cPanel backups and watch your I/Owait levels seeing them spike during the compression stage (the worse part of a cPanel backup). This is what we aim to prevent on a daily basis. The majority of hosting providers in the marketing niche that GreenGeeks competes in have either disabled the backup options completely or have similar policies in place such as inode count limits, diskspace limits, cpu throttling etc.
Posted by Host4Geeks-Kushal, 03-12-2014, 02:51 PM
Disabling backup feature = OK. $5 /account's backups = Not Cool.
Posted by HostXNow_Chris, 03-12-2014, 03:26 PM
I disagree, sure some abuse the feature, but everyone shouldn't be prevented from being able to generate their own backups just because of a few who abuse the backup feature by generating unnecessary backups. Best to just warn such users who abuse the resources like that than to just completely disable it. Be good if you could configure cPanel to only allow x amount of backups each month. That would make more users aware of the high resources backups can generate when going OTT with it.
Posted by Host4Geeks-Kushal, 03-12-2014, 03:42 PM
I, as a client would be ok with it if I could just request a backup to be generated for me by the staff. But paying for it? Certainly not appreciated.
Posted by HostXNow_Chris, 03-12-2014, 03:54 PM
Fairenough, just most providers always bang on about how end users should be making their own backups and when they do they can't when trying to use popular backup sites/softwares such as SiteAutoBackup/WHMEasyBackup and the like due to the provider having backups disabled! It's not fair when low resource usage users try to use above software but can't due to backups being disabled by provider which was done to help prevent high resource usage users generating 10 backups a day causing the server they're on to crash. Be good if cPanel could allow option so each user can only generate say 1 backup a day and have to put in request if they want more. Something like that would work better. Last edited by HostXNow_Chris; 03-12-2014 at 04:01 PM.
Posted by DD-Matthew, 03-12-2014, 03:58 PM
Eleven2 is a decent provider, what are your actual requirements as you can start with a lower package then upgrade as you grow.