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end user support monthly?




Posted by darkeden, 06-26-2009, 11:21 PM
I was looking for a company that would provide support for my clients on a monthly payment plan instead of a per ticket plan. any ideas for this? or a company that only charges me for an invoice around 1 week or so when a ticket is made so i dont buy 50 tickets and only use 10 of them?

Posted by wb-Jay, 06-27-2009, 12:38 AM
I believe assistanz.com has a per ticket plan where you can carry over tickets for up to 6 months, this might be a suitable option for you.

Posted by andrewklau, 06-27-2009, 03:49 AM
I believe there is a wiki article on WHT in regards to outsourced support companies.

Posted by InfiniteTech, 06-28-2009, 11:06 PM
Most companies offer this. Would be nice if OP could mention his current provider.

Posted by IGXHost, 06-29-2009, 12:08 AM
SupportSages offer an unlimited tickets plan for a monthly charge I believe.

Posted by assistanz247, 06-29-2009, 05:44 AM
Most of the hosting setup requires a custom plan, its better to shoot an email to sales for more options.

Posted by darkeden, 06-29-2009, 08:53 PM
my current provider doesnt matter aslong as my requirements are met but thanks guys ill be checking these out

Posted by JFOC, 06-29-2009, 10:19 PM
Check the WHT Wiki Also search in WHT there is many outsourced support. Best Regards

Posted by JFOC, 06-29-2009, 10:22 PM
Check the WHT Wiki Also search in WHT there is many outsourced support. Best Regards

Posted by ServerManagement, 06-29-2009, 10:36 PM
Every company has a different billing structure. If you are looking for low usage or the ability to carry over, you will have to go through the list at http://www.webhostingtalk.com/wiki/Server_management and contact each to see what they can offer you.

Posted by blessen, 06-30-2009, 10:54 PM
Correct. Just drop in an email to the companies listed in the Wiki with your question. The ones providing that feature will get in touch with you.

Posted by HostcrateCEO, 06-30-2009, 11:12 PM
partner has PSM now and don't hear any complaints so you might want to give them a chance.

Posted by vivithemage, 07-01-2009, 09:22 AM
I think the OP is referring to end-user support, not server management.

Posted by darkeden, 07-01-2009, 02:23 PM
yes. I started using psm not to long ago though for a personal website and they are great.



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