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Problems with ResellerClub - Free WHMCS Account

Posted by XRSites, 03-17-2014, 03:49 PM
Hey guys I'm having problems with my reseller account from ResellerClub offered by WHMCS.com and I can not find a suitable support team to help. Has anyone been through this? Thanks
Posted by NorthHosts, 03-17-2014, 05:42 PM
Why don't you sign up directly with resellerclub? Your paying sub reseller rates for domains when you don't have to.
Posted by XRSites, 03-17-2014, 06:37 PM
Thanks man, I'll consider that.
Posted by jrianto, 03-17-2014, 07:35 PM
Are you not able to post tickets directly to ResellerClub support? You should be able to right, or you have to go through WHMCS? I have been using Enom for over a decade and their support are always great.
Posted by WHMCS-John, 03-17-2014, 07:50 PM
Hi, You can contact ResellerClub directly for help. More info: http://forum.whmcs.com/showthread.php?45543
Posted by XRSites, 03-17-2014, 08:47 PM
I wasn't finding a support channel and It seems every supplier has an account here. I tried directly, but I got no response so far. Thanks for the tip. Thank you, John.
Posted by CrocWeb, 03-17-2014, 09:18 PM
ResellerClub support has always been quick for us: http://www.resellerclub.com/live-support
Posted by Team ResellerClub, 03-18-2014, 03:55 AM
Hey XRSites, It is unusual that you did not get a response to your ticket. Can you please provide us your support ticket number so that we can check and ensure your issue is addressed? If you are unable to identify a support channel, you can email clientrelations@resellerclub.com with your reseller ID and query. Hope this helps! Team resellerClub
Posted by XRSites, 03-18-2014, 07:16 PM
Hey guys, i got an answer this afternoon. Thanks for the help.
Posted by SSD-Greg, 03-18-2014, 09:56 PM
Great to hear your situation is now clear and your issue has been solved. It's always good to go directly to the company instead of having to go thought a middle man.
Posted by KamalBhai, 03-19-2014, 05:53 PM
XRSites Glad to hear that you got the resolution.
Posted by Host Explore, 03-21-2014, 07:53 AM
Believe you signed up for getting the 3rd level domain rates. As we have to start from base level if we join resellerclub directly. Please note that the transactions and receipts of sub-reseller account created through WHMCS cannot be transferred to another account, in case you decide to open an account directly with resellerclub.
Posted by Chris-M, 03-23-2014, 07:11 PM
What would be the advantage of signing up directly with RC versus using a WHMCS reseller account?
Posted by babypurin, 03-23-2014, 07:46 PM
We have never had a problem with ResellerClub support; give them a call or shoot them an email, they'll solve the problem quickly.