Any alternative to EZPZ

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Posted by tihhc, 03-22-2014, 07:35 PM
I am planing to move away from EZPZ. I am seeking for LiteSpeed, R1Soft, CloudLinux, End user support, SSL, WHMCS... Many thanks
Posted by DWS2006, 03-22-2014, 08:02 PM
The End-User support might limit your options somewhat, especially given the rest of your criteria. InnoHosting offers end-user support but I'm not sure they utilize LiteSpeed (they didn't used to), ditto for ThePrimeHost. You might want to take a look at http://www.xesupport.net/helpdesk-support.php, picking up the reseller support package would open up your options more. I think Bob Cares offers packages for reseller hosts as well.
Posted by Atlanical-Mike, 03-22-2014, 08:08 PM
I recommend CrocWeb, however they don't have End user support or offer WHMCS or free SSL in their packages.
Posted by tihhc, 03-22-2014, 08:11 PM
Thanks for your reply. I already have account with InnoHosting, but I don't really like their end user support desk.
Posted by net, 03-22-2014, 09:07 PM
What is the problem you are having with their end user support?
Posted by Losvre, 03-22-2014, 09:40 PM
I am also considering Inno and would like to know what is not good with their end user support desk. thanks
Posted by tihhc, 03-22-2014, 10:14 PM
Their API move all tickets from WHMCS to their own desk.
Posted by rv_irl, 03-22-2014, 10:37 PM
Just wanted to quickly chime in here to explain a bit more about how our end user support desk works. We've been providing end user support almost since our inception around 10 years ago. We listened to user feedback early on and worked with our customers in finding out what exactly they need and what they want out of it. We listened to concerns, what we're doing right and what we're doing wrong. Based on that feedback, we set out to develop our own full support desk system which addresses the concerns raised and further enhances the positive aspects of our end user support service. Our end user support system we have now, I like to think it's the most advanced & comprehensive system available today for cPanel based hosting. It gives our customers flexibility in customising the system to provide a personalised support experience catered to each individual company. Scheduling, collaboration with our techs, robust API, comprehensive documentation and personalisation are all key aspects we've incorporated into the system. We even went ahead and developed a WHMCS plugin as well. The WHMCS plugin uses the end user support API to allow your customers to open, view and respond to tickets all without leaving your website. It's completely seamless for your customers and fully integrated into your website front-end. The only thing which can potentially be seen as a downside, is that for you to respond to tickets (as a staff member) if you wish to do so, requires that you login to the end user support system. From here you can respond to the tickets of your clients, see the ticket notes our techs have left, customise the system, communicate with our techs and a lot more. Your customers however will open tickets straight from your website and if you use the WHMCS plugin we provide, they open tickets straight from their WHMCS client area on your website - without ever having to leave your website and without them having to do anything extra. Too many companies offer end user support but aren't able to efficiently deliver it on a consistent basis. Providing support to tens of thousands of people of thousands of different companies can be a challenge and which is why we didn't take an off the shelf product, instead we developed our system from scratch that addresses many common issues associated with end user support. Some compromises have to be made, but the result is that you receive an end user support service that you don't have to worry about. You can be confident in knowing your customers are being taken care of, you can take vacations without worrying about staff resources or worrying about delayed response times. Our in-house system means we can deliver end user support like no other company and allows us to deliver the support services reliably. I like to think we've tackled the many problems other companies that offer end user support suffer from. We've made the necessary investments, both financially & time because we know that the reputation of the companies we provide support services to heavily depends on us. We want our customers to prosper and grow and to do that you need a solid and steady foundation that you can depend on, rely on and not worry about. If anyone has any questions regarding our end user support service then please do not hesitate to get in touch with me and I would be more than happy to elaborate on any of the above or to answer any questions you have. I can be reached at rameen[at]innohosting.com
Posted by DevDD, 03-23-2014, 04:35 AM
You could take a look at Host4Geeks. They don't provide End-User support, but do offer free WHMCS and SSL certificate. You could contact them regarding End-User support and see what they say.
Posted by SkyNetHosting, 03-23-2014, 07:20 AM
I think the OP is looking for an end user support package that comes free with their reseller account, not a 3rd party support provider. Last edited by SkyNetHosting; 03-23-2014 at 07:23 AM.
Posted by HostXNow_Chris, 03-23-2014, 05:24 PM
OP is just providing another option (which is good) because then they can go with any provider offering reseller hosting and use support through a different provider who specialize in offering support. There are a good number of reasons why having them separate could be better i.e similar to having domain and hosting separate from each other.
Posted by babypurin, 03-23-2014, 07:51 PM
TurnkeyInternet everything but LiteSpeed.
Posted by SkyNetHosting, 03-23-2014, 10:06 PM
If the OP have a VPS or dedicated server with root access then using a 3rd party end user service would make lot of sense but I really dont think its a good idea for a reseller plan as the 3rd party support company have to completely rely on the reseller provider in order to fix most of the things as the 3rd party support provider don't have access to clients server their unlikely to fix 90% of the issues.
Posted by SkyNetHosting, 03-23-2014, 10:13 PM
I think you might want to give up few of these things in order to find a reliable reseller provider. You would be better off sticking with your main needs such as end user support, cloud linux etc. then you might want to keep LiteSpeed, R1Soft etc optional.
Posted by DWS2006, 03-23-2014, 10:21 PM
Valid point. 3rd party support would only be an option if the reseller provider offered fast support and didn't have a problem working with a 3rd party upon request. I still think it's a workable solution, especially if the primary need is to cover off hours.
Posted by Losvre, 03-24-2014, 06:23 AM
Hi net, do you mean that completely removes the emails from WHMCS to their helpdesk or it does also copy them to their helpdesk? Many thanks
Posted by HostXNow_Chris, 03-24-2014, 07:07 AM
90%? Really? Migrating accounts and downtime aside which would have to be done/checked by main provider, 3rd party support would mainly be used for help using cPanel, configuring scripts etc which can all done with cPanel login details. And whether using 3rd party support or not, the main provider is not going to change standard settings on their shared/reseller servers anyway. I agree it'd be best to try not to use different support team as it should reduce waiting time, but it could work well for some individuals and businesses. Depends on the setup etc.
Posted by SkyNetHosting, 03-24-2014, 08:02 AM
From what I've seen some one who can't afford to rent a VPS probably won't spend another $20-50% for a 3rd party end user support plan, specially when many resellers are offering end user support for free. Last edited by SkyNetHosting; 03-24-2014 at 08:08 AM.
Posted by HostXNow_Chris, 03-24-2014, 08:51 AM
I'm sure some won't mind the extra cost and would prefer hosting and support to be separate as it's a way to stop getting canned responses from main provider. If 3rd party also did canned responses they could simply just change 3rd party support team (they may be happy with server performance and other features that the provider offers).