What's happened to EZPZ?

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Posted by wolvyreen, 01-12-2014, 07:51 AM
Hi All, I have been with EZPZ for +-2.5yrs now. Up to about 2months ago, I had STERLING service....Always had responses on my tickets within the hour. Sometimes within 10minutes. Up until 2months or so ago, the support response times have dropped significantly! Some ticket's only being responded on hours later. Now sure, a couple of hours is not a big deal but when you are used to a particular level of service, and sometimes if you really have a crisis on your hands, you simply don't expect it. This is making me worry a little. I was doing some reading on the WHT website and noticed other people starting threads about this same problem. At this present time, I have a hacker who is flooding my mail server and have asked for some assistance. It has now been 4 hours and I haven't heard anything. I'm normally one for loyalty and trust but I can't put my business in jeopardy over this. Is EZPZ losing their steam and is it time to jump ship? Wolvy
Posted by Faris Aziz, 01-12-2014, 08:32 AM
I am looking for the same answer too. But one thing that I would HATE to ever hear is for them to get sold.
Posted by Jutt, 01-12-2014, 08:38 AM
They are Growing rapidly, and i think never hired new staff members? Dan is the only capable person to handle all situations are EZPZ now i think. So you may have to wait for him to come online to resolve your issue.
Posted by pedrojose, 01-12-2014, 09:01 AM
Hi, I also, noticed some slowdown in the past few weeks regarding support response times.. but anyway, EZPZ continues to provide a quality a fast support service. I may be related with their sales increase. Hope they manage to sort out all the problem. Do anyone know how many support staff members do they have?
Posted by DWS2006, 01-12-2014, 09:04 AM
Sounds like your typical web host growing pains. Generally, these issues work themselves out, but in hosting nothing is guaranteed.
Posted by Atlanical-Mike, 01-12-2014, 09:25 AM
It's up-to you if you jump ship, however 4 hours isn't bad for a host which is growing rapidly, more and more people are using the host it can cause a few problems if they aren't prepared for it. What I mean is say, your a new shop, and you only get a few new customers every month, you can cope with the expansion and provide your great service to everyone. Then suddenly you get so many recommendations your clientbase a month has expanded 5x more and you can't cope with your team / products you need more of everything and fast, it will take time to get the order and team together. So I'd say wait a while and see if it improves. But it's your call as a customer.
Posted by DavidBee, 01-12-2014, 09:31 AM
Did EZPZ not have alot of issues a few months back that got sorted?
Posted by ilovetheheat, 01-12-2014, 10:33 AM
I recently had a similar problem(Spam) I too believe that they are just experiencing growing pains. Dan, went out of his way to help me solve a problem we couldn't locate. I understand your frustration but I'm still standing behind EZPZ. No host is perfect but compared to others...... I'm sticking with EZPZ. Would be nice if they hired a new competent technician and if they were a bit more thorough with their ticket replies. Bottom line for me is that they still get the job done.... But I do too remember the days when ticket replies were alot faster. Hang in there brother!
Posted by AcclaimedHost Alan, 01-12-2014, 11:03 AM
I agree with the general sentiment of their growing pains. I posted a thread earlier that outlined some of the sub-par experiences that I've had with EZPZ (specifically with regard to their end user support services). I spoke with Dan recently via a ticket where he explained that he was training a team of new technicians. Not sure how long it will take for the new team of technicians to be done training. My main problem is that any issue that I would consider "L2" or "L3" needs to be solved by Dan. Anything that is complicated or requires any level of investigation is always solved by Dan. Dan's a great guy -- and he's incredibly capable. But the problem is that Dan isn't around 24/7. Justin used to be around as an L3 technician but I don't think he still answers tickets.
Posted by Dan_EZPZ, 01-12-2014, 01:36 PM
wolvyreen - Do you have a ticket ID so I can take a look at your issue? Our support response times are currently much slower than we'd like and we are working to bring them back to our normal level of service as quickly as we can. As mentioned by others in the thread, it is due to the unexpected growth we've been seeing over the last few weeks. Unfortunately finding good support techs is very difficult, we don't want to outsource or hire techs that either can't keep up with the pace or provide sub-par responses as I'm sure you'll appreciate. There's a lot going on behind the scenes at EZPZ currently and I'm sure we'll be back to normal soon. In the meantime if you have any issues you're welcome to email me directly on daniel@ezpzhosting.com and I'll make sure it's resolved.
Posted by JixHost, 01-12-2014, 02:30 PM
How is this known?
Posted by AcclaimedHost Alan, 01-12-2014, 02:52 PM
Would you mind explaining exactly what is going on behind the scenes? I know that I am curious and I think it would be nice to have it out in the open.
Posted by Atlanical-Mike, 01-12-2014, 02:54 PM
Number of recommendations and reviews.
Posted by HostXNow_Chris, 01-12-2014, 03:20 PM
Seems EZPZ have grown quicker than ones who launched way before 2007. Let's just hope they don't end up like HostGator.
Posted by Dan_EZPZ, 01-12-2014, 03:31 PM
Too much to list and without going into great detail, restructuring of existing staff, hiring of new techs, new email systems, redesign of the end user support system, further automation of new server setups so we can provision hardware faster, improved server monitoring systems... the list goes on.
Posted by handrea, 01-13-2014, 11:49 AM
After several years in this industry I realized that maybe the problem is not in the hosting company but rather into the expectations. It's quite easy nowadays scale on systems but quite impossible scale on people and find/mantain talented, professional and loyal people. They are really cheap services: maybe the problem with all these companies (EzPz, HostGator, Eleven2, etc..) it's just look for the cheapest price but having in mind an hyper resilient distributed cluster solution . Maybe a good approach for 2014 is talk with your customer, raise a little bit the infrastructure costs, choose a costly provider but more roubust .
Posted by xperter, 01-14-2014, 01:38 AM
i faced same issue. then last month i left from ezpz
Posted by wolvyreen, 01-14-2014, 03:33 AM
I couldn't agree with you more. I am MORE than willing to pay for a more expensive service or at least a DEDICATED support service where I get faster response times than just cheap infrastructure. maybe that's a good idea. Hosting companies should offer a standard free support service or a paid dedicated support service. Anyways... Dan, I sorted my problem out myself after scratching and scratching around on the server for 4 hours but it would have been sorted out FAAR sooner had I been assisted. I did open the ticket as Medium but that's because the server was not down. It was still up and running and opening a HIGH is just not warranted if the server is up. However, I closed the ticket myself after 4 hours but who knows how long I would have had to wait for a big problem such as hundreds of thousands of spam mails going out. It's the last ticket opened with you guys on my profile. I think you know who I am. If you don't I will drop you a PM.
Posted by handrea, 01-14-2014, 06:00 AM
Yes I agree: also cheap hosting provider should differentiate the support level.
Posted by kpmedia, 01-14-2014, 06:09 AM
growing rapidly" is just an excuse, and carries no weight with me. I could care less. If I'm getting shoddy support, the company is also getting crappier. If I want big and crappy, I can use EIG brands, Dreamhost, 1&1, etc.
Posted by handrea, 01-14-2014, 06:45 AM
Hello, of course my I would prefer a company growing without becoming crappy . That said, what is your personal suggestion of some companies has grown without becoming crappy. I'll give them a try. Thank you
Posted by wolvyreen, 01-15-2014, 10:13 AM
Please ignore. I solved it myself. Last edited by wolvyreen; 01-15-2014 at 10:17 AM.
Posted by wolvyreen, 01-19-2014, 05:09 AM
please ignore....my keyboard is playing tricks on me. sorry a bout this. wont happen again.
Posted by GreenValueHostGM, 01-19-2014, 09:10 AM
Unexpected growth should not be used as an excuse nor should "it's hard to find good techs these days". A true premium company should have planned ahead for unexpected growth and really to be honest it's not difficult to find good experienced techs.
Posted by wolvyreen, 01-19-2014, 09:37 AM
I find it very hard to disagree with that statement...
Posted by Dan_EZPZ, 01-19-2014, 03:25 PM
Actually, it's extremely difficult.
Posted by AcclaimedHost Alan, 01-19-2014, 03:54 PM
The reality is that it's not easy (however, it's not impossible) to find good experienced techs. A lot of the time techs just want to reply to the ticket to get it back to "Answered" status, even if the problem isn't resolved. HostGator was having the same problem as EZPZ unable to find proper support techs. Having a two minute reply time that just says "we're looking into it" and doesn't resolve the problem is a disservice to everyone--it enrages the client and creates more work for other techs. This is true. Dan is really taking a beating on forums (even on the EZPZ forums) for these problems. Unfortunately, EZPZ is still accepting new orders and situation doesn't seem to be improving just yet.
Posted by GetInclined, 01-19-2014, 04:01 PM
You guys can jump all over me for saying this if you don't agree, however if my company was facing this many issues because of growth, if I was truly dedicated to providing excellent service I would discontinue orders until I was able to fulfill the quality of service current clients are used to. Yeah, you might loose some money but at least your reputation wouldn't go down the drain. Anyways I wish the best of luck to Dan on getting everything back in order.
Posted by AcclaimedHost Alan, 01-19-2014, 04:18 PM
Exactly! This is just what I was trying to say!
Posted by ilovetheheat, 01-19-2014, 07:44 PM
I respect everyone's right to have an opinion. But.... When I read other companies bashing other companies and talking ill.... It speaks volumes about their own companies. I lost respect for a few companies in this thread... Yeah, EZPZ may be going through a transition period but any company bashing them is not making a case for EZPZ clients to flock to them. Its a bad look imho and not very professional. IMHO I wouldnt want to buy from a company that publicly bashed another company on a public forum.
Posted by dazle, 01-20-2014, 02:33 AM
I have an ezpz reseller account for about 10-15 clients, I manage most of them myself. Been with Dan best part of a year. Been well impressed by the service in comparison to my previous experiences with other hosts. Seeing him post genuine comments on here and not blowing smoke up folks arses is admirable I just wanted a budget friendly reseller that does the job. TBH I don't expect super fast replies to my tickets and my query is usually down to something i've done wrong. If I submit a high priority ticket I would expect some kind of expedited response though I have no issue with my upcoming renewal, however I might go easy on recommending them for the time being whilst they deal with current service levels EZPZ lemon squeezy
Posted by wolvyreen, 01-21-2014, 12:43 PM
Well, the whole point of me opening this thread was to find out what is happening to EZPZ. I think this has been answered. EZPZ are taking strain from too few techies and too many customers. I'll be honest, I am getting concerned however, I really don't want to jump ship as I absolutely love working with EZPZ and it would be SUCH a shame to have to leave them. However, just today I opened a ticket at 05h00 and and only got a reply 8hours later (13h00) to which I replied immediately and am still waiting for my next reply. It is now 16h42. ok, so I opened a MEDIUM priority and this is not an urgent matter but its simply not what I'm used to with EZPZ. I am honestly used to having this issue resolved within an hour. I can accept the delay on this ticket because no-one is affected, but my concern is for the future when I do have a major problem, am i going to get this same level of service response? I am just putting it out there that it is a serious concern. I don't want to have to log a HIGH priority ticket that the server is down and only get a reply 4 hours later while my clients businesses suffer...
Posted by Losvre, 01-22-2014, 01:36 PM
Not happy with their service either and I am looking my options. I am not the one to say what is to be done, and I really no need any support to run my sites, but the server is crawling and every other day there are moments that cannot serve the sites, according to pingdom.
Posted by AcclaimedHost Alan, 01-22-2014, 03:15 PM
Unfortunately it seems that the servers are overloaded, and they're not adding new ones (or staff members) fast enough to keep up with the demand. My opinion? Dan and his staff should take a week off from accepting new orders and new clients. Spend the week getting new servers set up, training new staff, and getting things back to tip-top shape. We can learn something about the way that Brent handled things at HostGator. I really want to like EZPZ as much as I used to 6 months ago. Unfortunately, things have changed. If I were the business manger at EZPZ, here's what I would do: 1) Hire another support tech (they currently have like four I believe). 2) Hire an end user support tech. End user support inquiries need to be taken just as seriously as normal support inquiries. With that, they need to centralize their end user support onto a single, centrally-hosted desk. They'll be able to combat the spam problem much better this way. 3) Spend more time on server load monitoring. It is too common for the server loads to be high and need to be reported, then investigated by an administrator. Proactive monitoring isn't hard and can be set up with a few simple scripts.
Posted by Criot, 01-22-2014, 03:47 PM
I don't think EZPZ use CloudLinux, but can someone confirm this for definite? CloudLinux would probably improve their service reliability if they've got a few common resource abusers.
Posted by AcclaimedHost Alan, 01-22-2014, 04:20 PM
They do. The problem is generally a reseller running many cPanel backups of its sub accounts. This has happened a couple of times
Posted by radioflo, 01-22-2014, 04:28 PM
I have read threw this forum and think some people are a little too sour with this company.. EZPZ Hosting have been great been with them around a year and half and all issues was dealt with professionally and in a timely fashion i would and have recommended them to my friends Last edited by radioflo; 01-22-2014 at 04:29 PM. Reason: update
Posted by Criot, 01-22-2014, 04:38 PM
Perhaps a good option would be to separate their own Shared clients from their Reseller clients, in a fact of their are 'Shared Hosting' servers (where their own clients are located) and then 'Reseller Hosting' servers - In which their Reseller Clients are located. This won't resolve the issue, but a good step towards improving reliability. Another option would be to simply run better hardware!
Posted by AcclaimedHost Alan, 01-22-2014, 04:53 PM
Yes, I believe this is what HostGator has been doing for years. And I believe it has generally been considered best practice to do it as such. EZPZ is such a heavy reseller provider that it would make a ton of sense for them to do it this way
Posted by enovati, 01-23-2014, 02:17 PM
I use these forums more for reference than anything else but really felt the need to comment this thread. I a currently in the same boat with EZPZ, been with them for over a year and at first support was brilliant, however recently I would say that the response times are absolutely awful. It states below their support tickets that the average response time is 8 minutes but there is no way I could believe that. I'm currently getting an average of 5+ hours. For example my latest ticket was created this morning at 11:50 and at time of posting this comment it is currently 19:11 ( around 7h without a reply) and the funny thing is sometimes it occurs that I create a ticket while waiting for a reply for the previous one and it gets answered a long time before the previous. How is their support system being run? The tickets are not for anything very hard to deal with (e.g issuing a certificate that never arrived at the dcv email address) etc I really hope it picks up soon or I would be forced to change host for someone with reasonable response times that I can justify to my clients.
Posted by wolvyreen, 01-24-2014, 01:05 PM
No offense but you obviously haven't logged many calls lately... If we were just "sour" as you put it, then we would be looking for other providers but we aren't. We clearly have a legitimate complaint seeing as though there are so many others experiencing the same thing and also even Dan admitted they are trying to resolve the issues he KNOWS we are experiencing as resellers.
Posted by radioflo, 01-24-2014, 02:22 PM
No Offence taken ... for me the support has been good and i have not experienced what you guys say you have and im happy with what i pay for
Posted by ChicksHateMe, 01-24-2014, 10:57 PM
I signed up with EZPZ after a lot of evaluating. I waited to test the server for 1/2 a year before I did anything rash. I had my issues. One major one, but I lived with it. So recently I decide they will be my GO-TO host. I switched to having customers sign up with the affiliate plan rather than my reseller plan, just in case something happens to me. This way they have control. Well..... Now that I start doing this, the Server I'm on is turned to crap. Nothing like putting up a new, very simple site for a client and then going to show it to them, only to have the page time out... All this after a 30% price hike (USD). I am not happy. Looking at the Pingdom info, it's been acting up for days. Enough is enough.... I may have to put my head down, tail between my legs, and go back to the first wave of customers I had sign up for accounts there and see if they will ask for the 30 day refund. I moved from a stable host for the most part, but they fell apart like this over two weeks, so I decided I'd pay 2x as much cause EZPZ had many good reviews. I must be cursed.... It really sucks having to move all over again in under a year, wasting time, money, and most of all looking bad to MY customers and letting them down.... A new search begins....
Posted by Tyl3r, 01-24-2014, 11:08 PM
I'm sorry to hear about your experience. Please email me at management AT stablehost DOT com so I can take a look into your account. Thank you!
Posted by ChicksHateMe, 01-24-2014, 11:20 PM
Sorry for the confusion... I actaully said I was at "A Stable Host", not at Stablehost.com. Or at least they were a fairly stable host, until my server was overloaded and I recently heard they were taken over by someone else. I don't want to mention old host names and problems right now, I have enough new ones. Hope you are stable and people understood what I meant, and that it wasn't you or your services.
Posted by ChicksHateMe, 01-24-2014, 11:23 PM
I found out while I was having issues with my sites, and my customers sites, that I locked myself out from FTP'ing into my EZPZ server DOH!. So, I came back and thought about removing my post, and giving ANOTHER benefit of the doubt. But I was too late to remove it. Even so, the sites did time out and made me look bad, and the server status has been erratic for days now. I want a new server or a new host. I am too old to go through this much trouble again...
Posted by Tyl3r, 01-24-2014, 11:25 PM
Ahh, gotcha. Yeah, bad part about our domain name. Hard to tell if people are talking about us or not ;-) Have a good day!
Posted by wolvyreen, 01-25-2014, 02:39 AM
So just to clarify with the confusion now, are you currently with EZPZ?
Posted by ChicksHateMe, 01-25-2014, 04:39 AM
Yes, I am.
Posted by wolvyreen, 01-28-2014, 04:58 AM
I asked the question of what's going on with all the delays and I got a reply that Dan has hired another technician and they apologise for the delays. Let's hope things go better from here on out At least they are trying to do something about it.
Posted by ChicksHateMe, 01-28-2014, 02:49 PM
All my problems were with a US-Based Server. It was VERY intermittent for about a week. It was blamed on the default DDOS Attacks. Unless the new tech is where the system is, I don't see it helping me. I don't think it was a DDOS attack either, JMO. I think there was some crappy clients added or the server was overloaded or some hardware, either the Server or network protection was a problem. It was just too erratic and slow. It was a week of hell, especially because it happened as I demo'd a new site I had a customer sign up for. But, for the past few days the pingdom results show a 100% uptime and when I visit any of my sites they load wicked fast. And for the 6 months or so since I moved to EZPZ, the server has been very fast at loading. Yeah, there have been a few times where the server became slow. and when I pay a premium, plus now a 30% price increase, I expect it to be pretty much perfect. But, it's still a shared server. and support has always been very quick to react and I'd guess they either reboot or find out who on the shared server is taking it down and shut them off, because it goes back to fast within minutes after most of my tickets are submitted. Let's hope the problems are solved and it's back to good.
Posted by nokhost, 01-29-2014, 06:08 PM
HI WHT, Any news from EZPZ. I have send two emails to them no answer from them. DID any1 had the same problem?
Posted by WebHostFreak, 01-30-2014, 06:45 PM
Today all my clients can't send any emails.. Thats horrible! Ezpz is running their outgoing emails through MailChannels now and that doesn't seem to work properly..
Posted by victormeldrew, 01-30-2014, 06:54 PM
Looks like Rack 911 look after there servers https://www.rack911.com/About-Rack911/Testimonials.php not doing a very good job if they are.
Posted by nokhost, 01-30-2014, 07:34 PM
I got respond and everything is fixed
Posted by ChicksHateMe, 01-31-2014, 11:53 PM
I had a long response about my issues, but I shortened it after I see the server I am on is going spastic again.... Can't recommend these guys any longer. Server was back up..... For about a week. I decided to work on some sites tonight, figuring the worst was behind us.... NOPE. It took minutes to load simple HTML sites. Pingdom is back to showing the erratic behavior. WHM is showing loads in the 10-12 range *IF* I can even get to it. Not happy.... I have to tell my customers "Sorry I picked the wrong hosting company and I'll have to move you". For some, I am moving them AGAIN. Others, I will recommend they get a refund. The support is proactive and fast, but apparently they have no control of the server I am on. AND, when they switched to this one from an older one that was running awesome, I had lots of troubles. Programs stopped working and I lost emails. Maybe the servers where they can touch them, in the UK, are fine, but the US based one I am on is turning to crap. I believed the reviews, and now I have to spend weeks moving again... THANKS EZPZ!!!
Posted by thedediguy, 02-01-2014, 12:04 AM
I agree that growth should be planned for and things worked on in the times when growth is low, use that time wisely. BUT they have a good track record so really I would say just be patient and let them sort out new staffing and so forth, I am sure they will be just as great time wise etc, if thats how they were they wont hire people who cant live to that standard. So my 2 cents, stick with it
Posted by ChicksHateMe, 02-01-2014, 12:08 AM
I don't know about the mailchannels stuff, but when I first moved to EZPZ I received a lot of bounce backs because AOL and Comcast were constantly blocking the server I was on. It seemed to get better, but I had to get a gmail account because I didn't trust the server. When they did a server upgrade (or move to whoever is handling my server now) I lost some programming functionality on my sites and lost some emails because of the move. I finally got the emails, but it was hard to get them back so my clients could see them again, and I will newer know if I got everything. That's the problem with missing emails, you don't know they are missing unless you expect them (which is how I knew there was a problem) or someone tells you they bounced back to them cause the server didn't respond (which also happened). Now that the server has been acting up for over a week we can expect lost email functionality as well as losing site visibility. Gmail is stable, but they now charge for you to use your own domain name for their email services. Some were lucky enough to get grandfathered in about a year ago though. I wish I had. Last edited by ChicksHateMe; 02-01-2014 at 12:13 AM.
Posted by xloop, 02-01-2014, 06:03 AM
We have been hosting one of our VPS with EZPZ and have been with them for last 4-5 years. As most of you here mentioned, we too used to get replies within 10-15 minutes with solid answers to our problems. Recently they started taking about 8-9 hours to reply to our high priority tickets which is simply unacceptable. When I asked the reason, they gave the same response, the company is growing. The only reason why we would open a high priority ticket is because if our clients emails are unusable or the website/server is down. You can imagine the frustration we go trough every time this happens and there is no response for 8 hours. One of the recent occasions, one of our clients emails kept getting lost, they could send emails however the emails wouldn't reach to the destination. I opened a ticket and 8 hours later, at the end of the working day, they replied with This is a known issue. I am not trying to slag them off however trying to point out the issues so we could get the same service as before. Our VPS has been down today and I opened a ticket about 30 minutes ago, lets see how long this one will take. We have used VPS.net, Site5 when they only had US servers but now have servers everywhere so it seems to be a good option. I would also be open if you guys could advice similar however better cPanel hosting services in the UK.
Posted by DD-Matthew, 02-01-2014, 06:11 AM
I can imagine everyone is at the stage where they are now putting in high ticket priority to get a faster response, even tho the issue they are having is nowhere near high priority. I have a shared account with them and most of my responses are within an hour.
Posted by xperter, 02-01-2014, 06:49 AM
Hope everything will be fine
Posted by belgo, 02-02-2014, 03:41 AM
Aren't people just asking too much? I just signed up with EZPZ and I don't understand what all the bad rep is about. Okay they don't reply like immediately but they do reply within a reasonable timeframe and they fix problems really fast and professional in my opinion. We'll see how it will go further but up until now I'm satisfied.
Posted by wolvyreen, 02-02-2014, 04:17 AM
That highly depends on what is satisfactory to you. You are a new client and new clients usually get priority. wait a few months and we will talk again. In this thread numerous people have confirmed that HIGH priority tickets are taking FAAAR too long to be replied. on. 8hours is simply not acceptable when your server is down or your emails are not being received or sent. HIGH priority tickets need to be replied on within the hour in my opinion. One such person stated a couple of posts back that it took almost 8hours for a response on a HIGH priority ticket. The problem is that when you open your tickt and wait 8hours for the reply that eventually comes, the reply is "please send me your login details so I can take a look". Then you reply with the login details within 10-15min and then you wait ANOTHER 8hours for them to say thank you, am now taking a look and the total time so far is 16hours on a HIGH ticket. If the problem is not easily solvable, you just don't get a reply until you probe and say "what's the status"? And then you get a reply, "Please try now" as if to say we have ONLY JUST RIGHT NOW solved it. Go figure that one out.... I was asked earlier in this thread by Dan for a ticket where he could go and investigate and I told him which one it was and Dan knows who I am but I never got any reply whatsoever. So I am very concerned about the risk i am putting my business under if the server crashes for any reason. I am performing more REGULAR backups than usual now in the event of a catastophic failure and I receive no support.
Posted by respite, 02-02-2014, 11:33 AM
I got too page three and stopped reading All I kept seeing is "dan, dan and dan the man". How can EZPZ appear to be as big as they are and still referring to a single man... Thats the problem right there...
Posted by AcclaimedHost Alan, 02-02-2014, 11:36 AM
I agree completely. Dan is the owner, so he takes a very hands-on approach, but unfortunately his workload has become more than one man can handle. There is some new blood at EZPZ, though, and the new techs aren't bad. Erik is particularly bright in my estimation.
Posted by Ninjapanther Hosting, 02-02-2014, 02:05 PM
Wait awhile like others have said and you will submit a ticket and dans techs will just ignore your support requests and ignore them untill dan comes online, who will then answer them,his techs are just lazy gits. Dan is awesome but he can't run all the support on his own and his techs are sneaky.
Posted by AcclaimedHost Alan, 02-02-2014, 02:29 PM
Out of curiosity, how are his techs "sneaky"?
Posted by voodish, 02-02-2014, 05:40 PM
Eeek, yes, how do you mean sneaky? That doesn't sound good at all, especially because I've just signed up for a few customers :|
Posted by Ninjapanther Hosting, 02-02-2014, 06:02 PM
I was very tired when I posted that comment maybe sneaky was not the best word to use and I am sorry I said that. I 100% sure you will be fine with them I have use them on and off for 5 years now and have had no downtime.But sneaky mean this to me:done, doing something, or in the habit of behaving in an underhanded and unfair way. Last edited by Ninjapanther Hosting; 02-02-2014 at 06:05 PM.
Posted by Lanfr, 02-03-2014, 07:00 AM
I believe that the only truly capable of both Dan and Erik perhaps , you must wait until he solves problems. Lately strange things are happening , mysql server down , open the ticket and resolve the problem after 4 hours , no response to the ticket. This morning all of the sites do not work, get error: A fatal error has occurred Can not write to cache directory / tmp Details not have been logged for the administrator. No one is responding to tickets for hours. Still this morning, on another server , mysql does not work, get error: Mysql error " * 28 from storage engine * " - means " not enough disk * * space . " All sites do not work , no response to the ticket. The email never work , they are always in the blacklist. I believe that Dan has to take skilled people , otherwise customers go away .. I 'm looking for a new provider ( I have about 12 reseller plans and many vps and dedicated to them ), because I do not feel safer with ezpz . I can not be with a provider that does not meet the ticker for hours when mysql is down , it is not acceptable . (I add another ticket open three hours ago, I need to change the account in WHM urgently, get error: The / partition on this server is running out of disk space. WHM operation Has Been temporarily suspended to precaution prevent something bad from happening. Please ask your system admin to remove any files not in use on That partition. No answer.) Last edited by Lanfr; 02-03-2014 at 07:06 AM.
Posted by AcclaimedHost Alan, 02-03-2014, 07:34 AM
The nature of these problems suggests poor server management. They have so much work piled onto their small team that it is unbelievable. I know that they're looking for more techs, but they cannot seem to fill the positions as quickly as they are coming up. Maybe Dan can give us a "State of the Union" address.
Posted by HostXNow_Chris, 02-03-2014, 09:12 AM
It seems the problem is with Dan finding techs that are reliable and can be trusted and that because he wants to only use staff based in the UK he doesn't want to outsource any support, which is really good if x provider can pull it off. But it seems all popular providers end up outsourcing support in the end. I know of some web hosting providers who've been running for 10 + years and have many in-house staff but also outsource support. I'm sure they've tried and tested everything over the years and know what does and doesn't work. We outsource a lot of the support and it isn't as bad as most make it out to be, not when using quality outsourcing companies who are reputable anyway. I could just about manage all tickets myself with 1 or 2 other techs but it pays to have extra support when needed to help increase response times. I'd prefer to pay for extra support that probably isn't even needed than have days where several techs are dealing with a flood of tickets. It definitely pays to have an outsourcing team on hand when needed. EZPZ with 1-5 techs (if that is true from when I read in thread) answering tickets for thousands of customers can't be good at all. Maybe Dan will end up outsourcing some support soon. Time will tell...
Posted by ilovetheheat, 02-03-2014, 02:41 PM
Just for clarification... Dan, has support techs from outside of the UK... I guy in Florida helped me not to long ago...
Posted by abushahin, 02-03-2014, 10:03 PM
Been with ezpz for nearly two years, yes there had been once when the tech was rubbish but other than that I can't say anything bad at all. The customer service is great! And they run timely offers to look after existing customers. Got a feeling rubbish hosting companies are jumping on the band wagon to slate a good company off. Apart from one or two I haven't read any constructive input in this thread, just mainly cheap swipes at a competitor who is doing well. I've been with some of yous and it hasn't been great either so sort your own stuff out before trying to give a bad Rep to others. Dan and Co do a fab job. For me it's neither here nor there if it's a one man show, sounds like some people are jealous because he does a better job than you and successfully too. Haven't experienced much downtime at all! Keep up the good work Dan. I appreciate your good service.
Posted by Lanfr, 02-04-2014, 05:59 AM
I'm sorry, but maybe you did not understand that you can not wait hours upon hours for a ticket when you have sites down and your customers complain about this lately and it happens every day, this is constructive for me. Once ezpz was great, after 5 minutes and answered solved the problem, not now. Dan is a great person and a great technician, but did not help support you need. There are many hosting companies that support chats and respond immediately when it has problem, an example: EUKHost has a great support, so I hope that ezpz become great in their support, but now is not great.
Posted by Faris Aziz, 02-04-2014, 06:42 AM
I don't know how to disagree with your statement. EUKhost have awesome support - they were super helpful. Live Chat,ticket and phone support and I believed they are inhouse and not outsourced! I supposed if EZPZ could adopt to such needs, they would be one of the best especially with their reasonable costs.
Posted by HostXNow_Chris, 02-04-2014, 07:45 AM
I've used eUKhost in the past (who were very good back then, but I haven't used them recently so can't comment on service now) and have noticed staff logging into some of my VPS/dedicated servers from IP addresses in Indian a good 90% of the time, so I think it's safe to say eUKhost outsource their support, and why wouldn't they... they do run several brands (Host.co.in , BodHost.com , WebHosting.UK.com ) and so it makes sense to share resources to save prices etc.
Posted by Bettertax, 02-05-2014, 09:01 AM
Gosh what a palava registering! OK, I've read pretty much most of this thread and it really saddens me because I am becoming increasingly frustrated with EZPZ too. I've been with them for probably 4 years, recommended them to others, sang Dan's praises, defended him and EZPZ to my boss on the odd occasion when site or mail was down. However, after a horrible experience from August to December where we had the site hosted elsewhere, not our choice... new website, web dev made it really hard for us to host other with them... long story, can't go into) I was thrilled to be able to return the site to EZPZ. They had hosted our emails all the time. Since returning, as I had already signed up to pingdom, I have had the odd website down and up report. Maybe it happened as often before and I just didn't know. However, I have had major email problems since maybe October, on what seems like a monthly basis. Answering tickets was never a problem until these last few weeks. Problems were resolved pretty quickly too. But surely, the same sorts of problems should not keep recurring. Being blacklisted, having a whole spam abuse accusation, receiving loads of spam, some virus laden (that one did get resolved)and seemingly going around in circles as if the tail of the ticket doesn't get referred to when another tech picks it up. Saturday I couldn't access cPanel because the disk was showing as full. I tweeted EZPZ and 6 hours later (after it was working) they asked for a ticket number. During last week it took nearly 2 days to resolve our email not sending... again. Today I have had email bounced due to a bad reputation (we don't do email campaigns or anything). I opened a ticket at 10.43am and I have not had a response. I don't understand why this keeps happening - it really shouldn't. I find, as another poster said, I only open a ticket in an emergency - i.e. email or website down. These are important for business. Dan, if you're reading this, please understand its borne from frustration of feeling totally ignored. I don't want to move but without improvement my boss is going to start putting pressure on. Thanks for reading and I am sorry to have vented here.
Posted by ilovetheheat, 02-05-2014, 11:41 PM
The server in question where the emails are bouncing... Is this on a reseller account? I was under the assumption the IP's were rotating for outgoing emails..
Posted by chopsky, 02-06-2014, 03:00 AM
Yeh, having the same problems as many of you. cPanel & email being down on multiple occasions recently due to disk space being full on reseller server. Customers emails not sending. And taking hours and hours to respond to high priority tickets, leaving customers without service for almost the entire day. Always used to sing the praises of EZPZ and recommend them to others, but unfortunately their service has become rather terrible as of late.
Posted by Bettertax, 02-06-2014, 05:07 AM
I don't know what that means about rotating. I'm a private customer. It resolved about 4 hours later. Some other user in our block was spamming - but that's the pitfalls of shared hosting, I guess... Its just annoying that it seems to be happening with more and more frequency.
Posted by HostXNow_Chris, 02-06-2014, 06:00 AM
True. Could always consider a VPS. VPSs aren't as expensive as they used to be.
Posted by belgo, 02-06-2014, 07:06 AM
I'm starting to see the issues as well. Our site is going up and down again all day. Email seems to be blacklisted. Nothing really works like it should. Not sure if I will be staying long with EZPZ. It started of good but after a few days I already feel this might not be the service I was looking for.
Posted by chopsky, 02-06-2014, 07:11 AM
Yep, feeling the same way. Had almost a year of great service, and now this. Sad to see such a great reputation tarnished like this, simply because they failed to foresee the growth and implement a proper strategy going forward. All my clients are experiencing issues with outgoing mail. And no responses via support tickets. My guess is that either a bunch of staff left them, or were for some reason retrenched, because I'm not seeing any of the same familiar names anymore. Unfortunate.
Posted by voodish, 02-06-2014, 07:52 AM
We're experiencing sites UP and DOWN on Apollo, verified by Pingdom I was going to transfer some of the bigger clients over; but dare not have this sort of downtime ongoing. Are there any Litespeed/CloudLinux reseller hosts that people still recommend?
Posted by belgo, 02-06-2014, 08:43 AM
yup i'm on the same server. I made a ticket and got a fast response but seems like they don't know because I got a reply saying my site was up and loading fast. But my site is always fast when it's up but 5 minutes later it starts again. I'm working online at the moment so I know it's has been repeatedly down today
Posted by Misho, 02-06-2014, 08:56 AM
The same goes for me. Everyday I expect new calls from my clients to report problems ... Do not even know whether the e-mails are sent or not and reports in the WHM are disabled by EZPZ. I'm willing to give them another chance, but I have to look for an alternative solution at least for important clients. I ask all who have good, proven recommendation to contact me.
Posted by NCSBusiness, 02-06-2014, 11:34 AM
I have used this site for information and reference for many years and never felt the need to comment but this subject is something I really feel I need too. I've been with EZPZ for around 8 months or so and they have been amazing, always went the extra mile and their response times 'WERE' incredibly fast (I actually used to believe their published response time on there website were true) but at the moment the service received is not so good :-( Over the last week I have submitted support requests and the response times are hours - which with some hosts may be good and what you expect but when you are with a company you become accustomed to there service quality which makes it hard to deal with when things slip. I don't want to move away from EZPZ as they have served me well but support is slipping, servers seem overloaded and clunky and my ticket today still hasn't been answered (or replied to) and one of my sites is down. I am due to launch my re-branded and re-focused small business in the coming weeks and I'm afraid that these issues may affect the launches success. I've got to look at other options. Having read this thread I truly hope Dan takes note and can successfully work these issues out as it would be a massive shame to see such a hard working guy and business damage its reputation.
Posted by ilovetheheat, 02-06-2014, 12:02 PM
Ive never gotten clarification on if they were disabling the whm email logs. Mine dont work either but I was told they were unrealizable. Can anyone confirm they were directly disabled by ezpz ?
Posted by chopsky, 02-06-2014, 12:11 PM
They have literally gone completely AWOL. No responses all day.
Posted by NCSBusiness, 02-06-2014, 12:17 PM
I know, slightly concerning really I really want them to be able to sort this out and not necessarily for my benefit but for Dan and his business because from the interactions I've had with him he seems like a great bloke.
Posted by WebHostFreak, 02-06-2014, 12:48 PM
Do you mean "mail delivery reports"? I can read all incoming emails on the hestia-la server..
Posted by ilovetheheat, 02-06-2014, 12:56 PM
After you login to WHM and go to the email section... None of the logs work or display anything. I was told by a few people that EZPZ disables them but EZPZ says they dont.. I never got clarification... Was just curious... It would help resellers identify particular email problems.
Posted by manhalab, 02-06-2014, 01:22 PM
I don't want to sound outside the realm ...but having worked in a number of small hosting companies I feel bad for EZPZ and hope they find a solution soon....<> Last edited by Postbox; 02-06-2014 at 08:09 PM.
Posted by Misho, 02-06-2014, 02:00 PM
On frequent inquiries I received different answers. The last thing they responded to my request was: "Unfortunately enabling mail reports won't be effective as it is buggy on shared environments." But it did not seem buggy to me while working ...
Posted by chopsky, 02-06-2014, 04:34 PM
I feel bad too. Dan's always been a great guy and they've always provided top-notch service. These things do unfortunately happen. Just wish they'd explained to us clients what was happening (without needing to search for an explanation somewhere on WHT) so we could be better prepared for it & try make alternative plans while they're sorting their sh-t out. Unfortunately my/our clients are now paying the price. Last edited by Postbox; 02-06-2014 at 08:09 PM.
Posted by ChicksHateMe, 02-06-2014, 08:05 PM
They may not be replying because they are putting an effort in putting out all the fires. If you go to their site and look at server status and look at the pingdom report, mines the one in Dallas with all the pretty colors. Most others are all a boring GREEN. Although it is showing one down for about 3 hours today. Right now, the server I am on is actually working. And the load is averaging 5 as far as WHM is showing, plus it shows plenty of space. Maybe the storm has passed, but ever since they changed the server back a few months ago, I have had a LOT of issues. Sites down, High loading shown, Lost data, Code not working and many times, very erratic load times, even when server was up. I have a feeling that when they "Upgraded" the server that I WAS on, they moved to a bigger server, but also to a different 3rd party in the US that is clueless because with the older server tickets were answered fast and the downtime was usually low. The older server (and possibly the 3rd party that ran it) was much more stable. I am on a lemon now, and I am wondering if the others complaining are on the same POS I am on. Aphrodite-Dal. I hate babysitting when I, and my clients, are paying enough that I shouldn't have to. If this server hits a new bad patch, I will move on, but I will make it clear anywhere I can the trouble I have been put through because of this POS I am on.
Posted by Stevensst, 02-06-2014, 09:36 PM
Their SG Server has been down for 8 hours and counting now.
Posted by Faris Aziz, 02-06-2014, 09:44 PM
Indeed and this is the best response I received. Last edited by Postbox; 02-06-2014 at 10:17 PM.
Posted by ChicksHateMe, 02-07-2014, 12:45 AM
I have had to re-evaluate hosting companies just about every year. I narrow it down to one or two and then I ultimately choose on price. There's one company that ALWAYS comes in 2nd in my evaluations, but I never pick them because the price is slightly out of my range for the few and simple sites that I help people with. This decision making has bitten me is the Butt EVERY TIME. The amount of time I spend responding to questions like "Why is my Site Down?" and the time I spend submitting tickets, then not trusting the servers and having to babysit them, has cost me more in time than the price difference with going to that 2nd choice. And, I've done this stupid move three times now!! *Palm to forehead* I think, just like my penny-pinching ways, maybe they did the same, and ended up with a crappy server in the US they can't physically touch, and the people touching it for them seem to be incapable of handling it either. Just a guess, but since I was moved, it's not been as it was. Maybe I am the curse, huh? I debated going with a company outside the US, but the EZPZ reviews, at the time, were very good, so I took a chance, and paid almost twice as much for the EZPZ reseller plan because of the reviews and reputation. Not only did I get switched to a crappy server it seems, but a price jump with the exchange rate comes in at about a 33% increase.... For this? It would be nice to find a hosting company with reasonable rates. One that doesn't get greedy and overload their servers, and that only takes on websites with a respectable history. Maybe a little Due diligence, to be sure they don't mass email, or host stuff that can take a server down to it's knees. Maybe look at the wayback machine before letting them on the shared server I am on. There would be bad things that still happen, but this would minimize it, I'd hope. It's one (year) and done for me. I will be paying way more than I need to to my 2nd choice, because the sites I do are few and simple, but I guess no matter how hard I try in evaluating and, deciding by cost, others do the same, and the greed or lax per-requisites get the servers I'm on to be overloaded. Or, they are just crap to begin with. I am retiring, or trying to, so I only do a few sites for family, friends, and business people that I know. So few sites, and so simple, that A VPS is too much for my needs. I am even moving them out of reseller plans to simple plans on their own, in case something happens to me. This adds to the hosts profits, not mine. But before I move them, I have to trust who I move them to. I don't want to have something happen to me and leave them with an irresponsible hosting company. These weeks of re-evaluating a host EVERY YEAR could be put to much better use. It's my fault for being cheap I guess.... And a little unlucky.... There are some hosts that do charge a premium price, but they offer no better quality. Seems the extra goes to advertising, not service. Thank the higher beings for WHT. It allows honest interaction so we can read and decide what's a promo post or what's an honest post for the discussion. You can pretty much tell the difference. Then we can decide what's best for us. Sometimes we still make mistakes though *thump*, but WHT at least offers a open and fair place to discuss the current offerings and possibilities. Thank you WHT!
Posted by belgo, 02-07-2014, 02:08 AM
I would not be honest if I wouldn't share the good things as well. Like I posted earlier the server I'm on was behaving like it was sending out morse code or something. Up, down, up, down and up again. I reported this to their support team and the problems went away. When I contacted them later on for an issue with WHMCS I even got response times I never had experienced before. within a few minutes my tickets were handled. I can appreciate this very much.
Posted by chopsky, 02-07-2014, 04:42 AM
A hosting company that does due diligence on every single client, including checking their site out on the wayback machine and still charges "reasonable rates"? You be smoking some fine crack.
Posted by ChicksHateMe, 02-07-2014, 05:00 AM
Doncha be eying my crack now!!! I said it would be nice. I never said it would be easy, practical, costeffective or even possible. Although that's what I do with anyone that wants in on my shared accounts that I don't really know. I figure it saves me in the long run. But I keep it small and simple and it doesn't go outside friends of friends.....
Posted by ChicksHateMe, 02-07-2014, 05:27 AM
dupe a dupe a
Posted by Bettertax, 02-07-2014, 07:33 AM
Well this thread has moved on... which is a shame. I am so frustrated. My email has been flaky most of the week. Wednesday we were blacklisted/ poor rep. That got resolved, someone abusing it on our shared thing. But then email was not sending yesterday. I stated this on the still open ticket at 10.30am. After 15 mins or so, I looked at service status to see Rhea (our server) was having disk space errors... again... (it did on Saturday). They must have rebooted and the emails all started working OK again. However, this morning I see that no mails have come overnight, which is a little unusual... sent myself a test mail and have still not received it. Go to tickets and see a reply to my last ticket, at 5.45 or so last night saying they have done something to our MX settings and after DNS propagation, it will be fine. Now, apart from trying to resolve something from over 7 hours previously, when they should know the server reboot was probably fixing it, I am concerned that they have alterde something that didn't need altering - hence not getting any emails through. Unfortunately, I don't know, because my ticket from 9am remains unanswered and I am still not getting emails. I don't know where else to complain. I even emailed Dan directly but that has gone unanswered too .
Posted by victormeldrew, 02-07-2014, 07:36 AM
I have said for ages they have had problems, and its all down to poor management.
Posted by ChicksHateMe, 02-07-2014, 08:41 AM
This happened to me when I first moved to EZPZ. I was blocked by AOL and Comcast and I had a few customers at both, and their mail was USUALLY bounced back. I even got in an argument with one for not answering me. Turns out they were, I just wasn't getting the emails they sent. That's one ruined business relation. I am sure it happens on all shared servers from time to time, but it's been the worst for me here. I found out that I had missed many important emails. I almost lost some domain names because I missed renewal notices. Good thing I check every 3 months or so anyway. I got lucky. After all that, I opened a gmail account. Much less spam than Yahoo or Hotmail. It use to be you could have gmail handle your websites emails for free, but now if you want to use your site in the email address, they charge. I wasn't lucky enough to get grandfathered into the free service. I wondered though, even if set up to work through gmail, if the the server is down, I am not sure the mx redirects would let it get to gmail anyway. At least the outgoing should still work through the gmails smtp service. I have used my website emails for MANY years, and through a number of hosts. I had some troubles here and there, but once I came to EZPZ, it was the worst. I ended up setting up a gmail account when I saw how often I was bounced or didn't get mail I was expecting. I've slowly been moving everything over to the gmail account, but I've built up a lot of contacts and registered at a lot of sites with that email. It's been a long, process trying to change them all over. It really sucks having to use gmail rather than my more professional and personal email address. That was one of the factors that got me to move to EZPZ. People were bragging about the servers up times, so I figured Better up-time, more stable mail too. I am not getting the stable server everyone was bragging about a year ago. That's for sure. There have been some stable periods, but it's been more like a roller coaster than a bump in the road.
Posted by chopsky, 02-07-2014, 09:08 AM
Having all the same problems as you. Emails/websites being blacklisted. No responses. Emailed Dan as well. No response. This simply isn't how I would handle my business. Good guys or not, you can't keep clients in the dark like this. At least send out an announcement of some sort.
Posted by AzaraT, 02-09-2014, 09:39 AM
On their website: "Average ticket response time: 8 minutes" Right, have had tickets open for 19 hours... We will be moving away from them asap, looks like their business is seriously getting smashed into pieces.
Posted by CrocWeb, 02-09-2014, 09:56 AM
They seem to be having issues lately, hopefully Dan and his team can get things fixed up.
Posted by AcclaimedHost Alan, 02-09-2014, 10:19 AM
They've been having issues sourcing competent support technicians, but they're still accepting new orders so it is only increasing the load on their current staff. They currently have a team of five
Posted by Jutt, 02-09-2014, 10:40 AM
Are you talking about this?
Posted by AzaraT, 02-09-2014, 10:43 AM
Jep. I've gotten a response now though.
Posted by raindog308, 02-09-2014, 04:41 PM
I don't have a lot of sympathy for the "gosh, techs are hard to find" line. They're not. If they're hard to find, it's because you're not offering them enough money. If you want to be a premium provider with excellent service, then charge a little more and hire good people.
Posted by Atlanical-Mike, 02-09-2014, 05:28 PM
Wish @Dan_EZPZ would come here and answer these questions so the thread can be ended I've been checking it daily, and it seems to be going on and on and on.
Posted by Mike Very Old Geezer, 02-10-2014, 12:30 PM
I doubt he will - he has his hands tied and stressed out-of-his-head. Fixing his sick business has to be priority over posting responses to appease disgruntled punters here! Whatever he COULD say here, isn't going to change the facts: The business is in big trouble. Lets wait until the business is back on-track ... no doubt Dan will have something to say then.
Posted by Tyl3r, 02-10-2014, 12:46 PM
I haven't paid much attention to this thread, can you explain what you mean by 'big trouble'. What exactly is going on?
Posted by ilovetheheat, 02-10-2014, 01:58 PM
Well I have faith in them and know they'll get things back to where they were. I thought about moving for a day or two and quickly changed my mind. In fact got me another reseller account a day or two ago.
Posted by voodish, 02-10-2014, 02:19 PM
I really hope that turns out to be true, because I'm on the verge of migrating everything out.
Posted by yandoo, 02-10-2014, 05:33 PM
Server IP blacklisted again. This has been on and off since October! This last time outgoing mail has been down for over a week! Opened a ticket and was told it was fixed yesterday. Only today it is still blacklisted and mail bounced back from gmail. Its been over 8 hours since I opened a ticket and still no reply. EZPZ used to be brilliant, but lately its gone down hill rapidly.. To top it all off my clients are going mental, ouch the stress! I think I need to find another hosting provider.
Posted by AcclaimedHost Alan, 02-10-2014, 06:07 PM
Yeah, it looks like they've been hiring more technicians. I've noticed a few new guys answering tickets, so that's definitely encouraging to see. Currently, though, I'm having issues with one of their servers (Cronus) and it's quite bothersome...
Posted by WebHostFreak, 02-10-2014, 06:28 PM
Yeah, Cronus is really slow today or doesn't load at all..
Posted by yandoo, 02-10-2014, 06:32 PM
Outgoing email relay is online! Thank ****
Posted by WebMaister, 02-11-2014, 06:21 AM
Interesting, even Site5 disables WHM mail reports, it's their policy. I'm starting to wonder if they create issues with server performance or security. Pity cause they are pretty useful.
Posted by WebMaister, 02-11-2014, 06:26 AM
How can this be a problem for CloudLinux? Shouldn't CloudLinux still cage the resources used by those cPanel/Reseller account in a way they do not affect other users on the same server?!
Posted by AcclaimedHost Alan, 02-11-2014, 06:28 AM
This is true in the general sentiment of what CloudLinux does. This is true, for example, when it comes to HTTP/MySQL processing. However, there are a few places where CloudLinux lacks. The place that I am thinking of is the fact that one reseller can still overtake his or her resources by generating many backups of sub accounts at once, which can cripple the servers.
Posted by Lanfr, 02-11-2014, 08:31 AM
There are two servers that do not send and receive email from this morning. srv9 srv17 No answer ticket.
Posted by DWS2006, 02-11-2014, 08:52 AM
It's unfortunate that providers disable the email reporting, this is the only way for resellers to monitor sub account email usage. It makes it much harder for resellers to stop potential spamming activities early.
Posted by Mike Very Old Geezer, 02-11-2014, 10:09 AM
What exactly is going on?" You wish me to explain the contents of this thread to you? You may learn "what exactly is going on" by looking at the thread. I am sure you will find it an riveting read !
Posted by ilovetheheat, 02-11-2014, 10:19 AM
Ive been there myself. Run your domain through mxtoolbox and start submitting blacklist delisting requests. But if they're rotating IP's this shouldn't be a problem. Wish we could get some clarification on that. I was told I couldn't purchase a dedi IP for outgoing mail because the IP's were already being rotated. What server are you on?
Posted by belgo, 02-11-2014, 03:22 PM
Today was again a hectic day for the server i'm on. Down, Up, Down, Up, Down, Up. Almost like a faulty headphone cable. I don't get why they can't isolate the problem? And the worst is their server status saying the server runs smoothly. I wanted to make a site in Wordpress and it was really impossible to do because the server went down every 5 minutes.
Posted by WebHostFreak, 02-11-2014, 05:49 PM
I am on one of their new shared SSD servers (over 80 days uptime yet). I will probably stay with them since there isn't any other provider that offers: SSD, Litespeed, Cloudlinux, L.A. location.. But I am in the process of moving some of my clients email to an other provider (Atmail Cloud). Even though their support sucks, their email is top notch.
Posted by belgo, 02-12-2014, 05:42 AM
I still think support is good. Just received a solution to the problems i'm experiencing. They offer to move me to another server. I really appreciate this kind of support. They are not the fasted in responding but they offer solutions. To me that's what counts.
Posted by Dougy, 02-13-2014, 09:32 AM
I'd be very inclined to disagree with that. I spent 6 months trying to hire someone that knows their **** and I haven't been able to find someone, so I resigned myself to that I just have to work 16 hour days now.
Posted by victormeldrew, 02-13-2014, 09:37 AM
Yes i agree finding someone you can trust to have root access to fix problems is nearly impossible.
Posted by user1h2u11, 02-13-2014, 10:02 AM
Just to give my input, I've found they're a reasonably good host for the cost. They're response times aren't great, much longer than they advertise but still usually within 3-5 hours of starting a ticket. The only downside is over the last week i've noticed sites loading slowly, server load is around 25 and reaching up to 32-35. My websites are taking over around 25 seconds to load. Once this has been fixed and daily backups have been brought back, i will be happy with them once again!
Posted by wolvyreen, 02-14-2014, 06:37 AM
Nice! I open a HIGH ticket for a major problem of a Brute Force attack happening on my server 4 hours ago and when I finally get a response it says, "just implement harder LFD rules" and then I don't see the techy for another couple of hours! This is most DEFINITELY a sign to jump ship...
Posted by StarWebHosting, 02-14-2014, 07:30 AM
We started life using EZPZ reseller packages quite a few years back and life was great - very quick support response times lead to a happy and rapidly increasing customer base. We started to move clients over to our own servers about 18 months back but we still operate some older EZPZ reseller accounts. The support response times are a little slower than in the past but they get the problem sorted and everybody is happy. I have noticed some new names on the support desk and they seem to be proficient in solving problems and helping out. EZPZ is a good company they just seem to be working through a difficult few months but i am more than confident that things will improve.
Posted by belgo, 02-15-2014, 12:06 AM
This is getting really ridiculous. We have been migrated to another server and nothing changed. Loadtimes are ridiculous and again the server goes up and down. I really don't understand this. Is it too simplistic to think they should just add some extra servers?
Posted by AcclaimedHost Alan, 02-15-2014, 01:21 AM
To answer your question in short, yes. The way that shared and reseller hosting (the kind that EZPZ and many other providers offer) is that the server is shared among many users. This means that lots of other users using the resources heavily can slow down the server for everyone else. Although adding new servers can easily be done, it is the migration part that creates many hassles and headaches for support technicians. In a mass migration, integrity checks must be performed periodically, making it a very expensive process with a lot of hassle. I hope that this sheds a little bit of light on it. I'm happy to go into more detail if you're interested Out of curiosity, which server are you on? There have been quite a few downtimes yesterday (Friday Feb 14). Also, I know that it doesn't fully make up for the problem, but you may want to see about claiming SLA credit. I know that is the first thing that I do when my web host goes down.
Posted by belgo, 02-15-2014, 02:08 AM
I'm on Cronus now and got a fast response on my ticket saying the R1soft froze. The server has been rebooted and things are back to normal now. But please go in to detail. I want to learn more. Also about shared and reseller hosting their websites says that every account is isolated and we should not suffer from other users taking up all the resources. I'n new to all this and just got my first clients so I'm getting a bit nervous as I profile our business as top notch (I know I shouldn't do that but i'm a good designer so it's hard not to make our website look like a professional host ) But I wonder if I should act every time I notice problems and make a ticket or will this give me a bad rep with them. Until now it has proven effective but I'm not used to having so much problems in so little time with a host as an individual or is this common to reseller accounts? Last edited by belgo; 02-15-2014 at 02:12 AM.
Posted by StarWebHosting, 02-15-2014, 06:02 AM
You can read more about CloudLinux and CageFS at the following link http://docs.cloudlinux.com/index.html You are paying for a service so if you have any issues you can report them and should expect to get the issue resolved or an appropriate reason why not - the more complaints they get the more chance that the situation may be put right.
Posted by ChicksHateMe, 02-15-2014, 08:38 AM
I hope you backed up the sites yourself. Thia was the second major issue I had since I moved to them. When I first moved, many emails were bounced by either AOL or Comcast. Both of whom I had clients to deal that had emails with them. I had to set up a Google account to communicate with them. I hated not having my domain name in my work email address because I could no longer trust the mail server EZPZ provided. You use to be able to set up gmail to use your domain name for free, but now they charge for that privilege. I still had not notified everyone I needed to of my email address that I have used for years. I still worry that I miss important emails and I know I do when the servers down. After I accepted that I was probably on a shared server with spammers, things went well for a good 4-6 months. Even though the server was running well, they notified me they were moving to a faster server. I ended up losing some java functionality in scripts I had written and which worked fine on the previous server and with previous hosts servers as well as my home XAMPP server. I had to go back and rewrite them to make then work. I never understood whether it was a different path, or I used functions the new server didn't allow, but it was a pain. The worst part of the move though, was I had emails sitting on the server, and after the move, THEY WERE GONE!!! I had lost emails. To EZPZ's credit, after losing it and a few angry emails, they got me my email folders from the old server and I was able to get at the old emails for me and my clients, but I didn't want to just restore the mail folders. I didn't know if they would even be accessible, or conflict with existing emails or just screw things up. I ended up looking at the ones I got with notepad. But at least I got the ones I missed before the switch took place. They really should have made that move smoother. And kept the OLD server accessible longer, so we could be sure we got everything. It took quite a while to migrate over, so there was no way I would know the exact time to do a backup, so that I could get every email before the switch. I had a feeling they were changing server providers, but I don't know. The old server had decent load times. When I'd check, it was usually in the 8's and sometimes as high as 12. Sites loaded nice on old one though. The new one did seem to make them open faster, but the lost emails and lost functionality of some scripts feel it wasn't a fair trade-off. After the move, things again settled down to the point I relaxed and trusted the server. 4-6 months later, and the latest happened. I start feeling comfortable so I start moving or opening new clients up on the same server and of course problems begin. Slow sites and long, intermittent down times. It lasted a week or so, but now seems to have stabilized on the server I'm on in Dallas. All this after they upped prices 30%. I understand the way things work. That unscrupulous clients can sign up and hog a server, or be a target of an attack. I just hope they have monitoring and safety measures in place so they can react fast enough to it to remove the problem accounts and minimize the affects. They have always been fast to answer my tickets, and other than these two major incidents, the problem was usually taken care of before I even read the reply email. I suspect they were putting out fires this last time, and too busy to respond to the 100's of accounts complaining about their sites being down. Multiply that by 2 because I saw two separate servers in different locations had lengthy down times around the same time. I will be watching the server more often now. I hope the worst is behind us on this server, but this has made me search for my next host already, less than a year after moving to EZPZ. I will see how it goes until my re-up date and decide then. With the 30% price increase it makes the decision even harder because the ones that I chose EZPZ over 8 months ago, based on price as well as reputation, are looking even better now. But, we'll see how it goes....
Posted by GazCBG, 02-15-2014, 12:01 PM
When I was with them in August 2013 I had 2 reseller accounts (UK and USA) and while support was ok, I had server concerns, which was server load being over 6 all the time, when I said Dan said the load average can be ignored as they use CloudLinux. I had used hosting comes with CloudLinux before and they never had any issues with load, and the other concern with cPanel loading time when adding addon or parked and was told that was due to how they had backup DNS servers, again I had used other companies with backup DNS servers and never had slow issues.
Posted by iseletsk, 02-15-2014, 01:17 PM
Load of 6 on 32 cores server means that server is underloaded. Load of 6 on 4 cores server means that server is overloaded. So, the load itself, without knowing the number of cores on the server means nothing.
Posted by AcclaimedHost Alan, 02-15-2014, 03:35 PM
Cronus is a 12 core server, 24 cores with hyperthreading (according to Erik). The loads are sometimes in excess of 24. For recent loads, you can check this page though: http://status.ezpzhosting.com/services/cronus
Posted by Faris Aziz, 02-16-2014, 12:05 AM
I don't know if anyone felt the same way as I do. But do you think EZPZ will be sold anytime sooner? The reason I say so is because companies tend to not care about their clients during acquisition process. But this is just an instinct.
Posted by ilovetheheat, 02-17-2014, 09:13 AM
God, I hope not!
Posted by AcclaimedHost Alan, 02-17-2014, 09:26 AM
What makes you say that EZPZ is for sale..?
Posted by Faris Aziz, 02-17-2014, 09:29 AM
Just a feel. But with Dan responding to the other thread about the progress. It should looks good.
Posted by ChicksHateMe, 02-17-2014, 12:16 PM
I have wondered this from time to time. It's a good way to make a lot of money while relieving yourself from the stress. Selling to someone like EIG group. If they aren't capable of handling the growth and taking it to the next level, it's probably the most likely option.
Posted by wolvyreen, 02-17-2014, 12:52 PM
What "other thread" are you referring to??
Posted by CrocWeb, 02-17-2014, 01:03 PM
http://www.webhostingtalk.com/showpo...5&postcount=18
Posted by Ninjapanther Hosting, 02-17-2014, 01:10 PM
You might be right he use to really care about his customers but you don't get that feel anymore.Maybe he has sold up.
Posted by wolvyreen, 02-17-2014, 03:49 PM
Guys, He has said a few times already that he is trying to clean things up and here is the proof attached! I feel ALOT better now! Lets hope they keep this up... Attached Thumbnails
Posted by User213, 02-17-2014, 03:56 PM
Wow, at least ezpz reply to some of their customers... My support ticket has not been replied to for 4 days now....
Posted by wolvyreen, 02-17-2014, 04:23 PM
whats your ticket ID? Maybe I can open a ticket on your behalf and see if they respond to it.
Posted by Dan_EZPZ, 02-17-2014, 06:30 PM
I'm still here. EZPZ isn't being sold, we're not closing down and we're working on the issues. I currently don't have much time to read through WHT or this thread. If you have any issues you're better off emailing alex@ezpzhosting.com, he'll chase up any tickets that are pending or didn't get answered satisfactorily. We're aware of the issues we've been having and are working as quickly as we can to rectify them and stop them happening again.
Posted by wolvyreen, 02-18-2014, 03:02 AM
I think it's time to lock this thread. We have our answer from EZPZ.
Posted by HostXNow_Chris, 02-18-2014, 07:40 AM
Agreed. They're already trying to solve issues asap. Let them get on with it.
Posted by ChicksHateMe, 02-18-2014, 09:11 AM
Might have an answer, but we don't have things solved. My server status is back to Christmas tree lights again rather than all green. Look at the January 2014 history of the Aphrodite server I am on. A lot of down time. I got two clean weeks, and then this.... 02-14 = 4 1/2 hours down 02-15 = 1/2 hour down 02-18 = 1 hour AND COUNTING!!! I check my mail often and I know when the server's down because Thunderbird can't connect, so I look and sure enough, all our sites are inaccessible too. This thread helps others know what's going on if they are looking for a new host. Yes, we got an answer....
Posted by arcadence, 02-18-2014, 10:57 AM
I'm on Aphrodite as well and I've been having issues for months now. Either email is blocked due to blacklisted IPs or server is down or slows down to a crawl. My clients are complaining to me, and I have to respond to them. When I started with EZPZ, I felt like all was right in the world. Now I came back to WHT to look at what others have to offer, and not surprisingly, I came into this thread. Every time I submit a support ticket I get a response like, "We are aware of the issue. Service should be back up shortly." I really hope they get things straightened out, but as of right now, I'm shopping around.
Posted by ChicksHateMe, 02-18-2014, 12:45 PM
I've pretty much made my decision. It will cost me more, and I will lose some money, but if I don't move I feel I will lose money, more time as well as clients dealing with this....
Posted by belgo, 02-18-2014, 01:22 PM
I haven't seen any statements saying services will improve. I only saw a statement saying they will reply faster. I just want the servers to be up constantly and better response time from the servers. Support should not be needed if services are like they should be.
Posted by arcadence, 02-18-2014, 01:37 PM
I feel the same way. The pricing along with what you got with it was what had me in the first place, and I give them credit for that. But I feel like I need to pay a little more to get better quality. Have you narrowed down your search to a couple? I have a slight fear that the grass may not be greener either.
Posted by belgo, 02-18-2014, 01:43 PM
That's my big fear as well. Will things improve if I pay more with another host or will I run into the same problems. I'm actually looking more into getting a VPS with ezpz or will this still give me the same problems I run into with shared hosting?
Posted by ChicksHateMe, 02-18-2014, 01:44 PM
It was a good price when the old server was working, but since the move and the 30% increase in price (exchange rate didn't help) it's not a deal any longer. IF you PM, I will tell you who I am going with. Every year or so I seem to have to go through this search again. They were always 2nd choice, but I ruled them out because of cost. I am finding I spent more in time and frustration than that cost difference is worth.
Posted by arcadence, 02-18-2014, 02:57 PM
I'm still a newbie and don't have enough posts to PM. I'll get back to you as soon as I do. Thanks.
Posted by Ninjapanther Hosting, 02-18-2014, 04:59 PM
Price increase might to be to cover the cost of his new techs or tech.
Posted by wolvyreen, 02-19-2014, 12:26 PM
This price increase came last year. The techies he is hiring is now. but maybe he pre-empted this and started hiring last year already. I don't know...
Posted by Muchtar_GIGEhoster, 02-19-2014, 02:51 PM
EZPZ's SG server having problem, looks like techies having hard time locating problems within the server. Since it has been going for months, http service is down for several minutes. this week has been strike for 3 days, with everyday occurance 10-15 times. I have been telling them that they have to add http monitoring, but their tech seems did not understand at all. I am wondering if the last reply to the ticket stated that they are investigating the issue according to my request and will do update I about the issue they found. I am wondering too, that they will setup a web on SG server for their own pingdom http port monitoring. Looks like this is a homework for Dan_EZPZ for adding the monitoring and trains up the tech.
Posted by wolvyreen, 02-21-2014, 08:24 AM
and I'm now reporting a NEW problem with EZPZ. It seems their SpamExperts cluster is not responding. This is causing HEAVY delays of some emails and some mails are entirely lost. Just gone! Never arrived! I have posted 3 tickets to notify them and not ONE ticket has had a response since 2hours ago. I don't know...EZPZ really just seems to have lost the plot! I'm very angry and disappointed today! The least they could do is just reply back and say "We are aware and we are working on it" but absolutely nothing! I also noticed their average ticket response time has dropped from 8min to 25min which is a clear indication that something is seriously a mis! Dan....Dewd!!!! Come now mate!! Sort these issues out or I'm out!
Posted by DWS2006, 02-21-2014, 08:40 AM
I know there are a few providers at least who offer reliable reseller services at costs comparable to EZPZ. By reliable I mean hosting that is solid enough to rarely require a support ticket regarding the server itself. That's the only problem I have with EZPZ's replies to this thread, they seem focused primarily on increasing the number of techs to reduce support response times. From what I'm seeing most of the complaints are about QoS problems with the servers; you'd think that addressing the QoS issues would be the top priority (and would ultimately result in better response times).
Posted by wolvyreen, 02-21-2014, 08:43 AM
I agree with this wholeheartedly! What baffles me though is how long would it take to just drop a one liner to your client saying, "We are working on the issue". Escapes me to be honest! It only makes your business look worse...
Posted by user1h2u11, 02-21-2014, 10:41 AM
I'm with ezpz to, and I haven't had any backups for at least a month now even though they advertise 'Daily backups', i keep requesting help on the subject and always told that it will be fixed that day, yet it never is? The server i am on constantly gives poor response times on average today i'm getting 3700ms and other days its usually around 1700-2000ms. I really can't seem to get any of these issues fixed and i'm not trying to moan or publicly complain but they don't seem to understand that I need these issues fixed else I will have to move my clients to another company as its simply not acceptable.
Posted by wolvyreen, 02-21-2014, 10:44 AM
Well, it's very true what you say. I'm still waiting for a reply on my ticket regarding the spamexperts. It's now been a total of 5hours without any response! my mails for all my clients are HEAVILY delayed and this is honestly starting to worry me. Anyone know of a comparable host to EZPZ? Last edited by wolvyreen; 02-21-2014 at 10:48 AM.
Posted by victormeldrew, 02-21-2014, 10:47 AM
You wont have any customers soon they will all leave, most customers hate email problems.
Posted by wolvyreen, 02-21-2014, 10:49 AM
i know! That's why I'm seriously worried here! Also, There has been NO announcements and no replies on my tickets. on the 16th, there was a problem with the London DC. The last update on this problem said the following: We are YET to receive the RFL..... Any ideas of a comparable host? Last edited by wolvyreen; 02-21-2014 at 10:57 AM.
Posted by Atlanical-Mike, 02-21-2014, 11:14 AM
I recommend CrocWeb but if I was in your shoes I'd look at MDDhosting as well.
Posted by ChicksHateMe, 02-21-2014, 11:20 AM
I thought things had stabilized after a few weeks of hell. But no. I use thunderbird and went to check my emails and one account couldn't log in. That made me look at my sites and check the servers pingdom status. My, and my clients sites were down. I checked the pngdom report and it site had been down over 5 hours. 5 HOURS!!!! How much mail did I miss? I sent in a ticket and the response basically asked how do you know your mail isn't working? Even after stating how I found out in the ticket itself. This isn't the first time I've received a reply to a ticket with a less than technical response. If it's really bad, the default is that it's a DDOS attack, or we are aware of it and it should be back shortly. Once I submitted the ticket this time though, the server was right back up and I was able to check email before they gave the reply, as if to say it's fixed, but acting like I wasn't checking my mail right. Maybe the cleaning lady just tripped over the power cord and when I submitted a ticked they plugged it back in and were too embarrassed to admit it.... It's not really funny, but I have no control about how bad it's gotten.....
Posted by Jutt, 02-21-2014, 11:24 AM
If you are referring to LIVE STATISTICS: Average ticket response time: 24 minutes | Average server uptime last month: 100% This^ Then i think you need to check their code. That is just HTML Code that can be inserted manually. That is not something automatic.
Posted by ChicksHateMe, 02-21-2014, 11:30 AM
I have enough issues out side of my hosting, that I was looking to move my clients to their own accounts over time. I didn't want them stuck without access should something happen to me, so I chose EZPZ after a lot of reading, and seeing many people comment on the stable and fast hosting. I am not seeing that.... Back to the mail. I just received an email that said I got a payment that something sold on ebay... BUT Where's the email from ebay saying I actually sold it? Not in MY mailbox. A perfect sign that the mail server is NOT reliable at EZPZ. I still use it for some critical and non-critical mail, like ebay, where I have used that address for years before EZPZ without an issue. Maybe once in a great while, but nothing compared to this. This has made my decision clearer than ever. I have to change EVERYONE to use a non-domain related email address or find a suitable host. Decision was easy. I am out of here....
Posted by ChicksHateMe, 02-21-2014, 11:51 AM
I am hating EZPZ now, but to be honest, that is code that can be inserted dynamically with java. If an HTML tag has an ID usually, it can be changed at any time by using a command to change innerHtml. So, although it might look fixed on a page source view, it is actually dynamically changeable using something like Java. I know this because I wrote a dynamic chatbox (Chatbox II) that does dynamic updating without someone having to refresh their web page, which saves on the server's load. At any instant, if you look at the chat area, it would look like standard HTML code to the end user looking at the source. That said, that 100% is bull, unless they mean 100% since last outage.
Posted by Atlanical-Mike, 02-21-2014, 11:59 AM
Mate there are PHP scripts out there that only output html, you can't see PHP code.
Posted by Jutt, 02-21-2014, 12:01 PM
Yes it is possible but the way they are using the code is to show stats automatically to reflect their Uptime and Reply Time. So that is actually not automatic stats generated by WHMCS.
Posted by Jutt, 02-21-2014, 12:05 PM
Maybe i am wrong but this is something confusing, http://prntscr.com/2uicx7 http://prntscr.com/2uid6h
Posted by belgo, 02-21-2014, 12:14 PM
I guess it must be a warzone today at EZPZ. After one day of fast loading sites and no downtime their server is acting up again like a christmas tree. I have received more downtime notification mails than any other mails today.
Posted by ChicksHateMe, 02-21-2014, 12:24 PM
If your on their mail server, you are lucky you are even receiving any mail at all.... I REALLY don't want to lose it, that's why they don't let me out of the house anymore ** Author of this post is laughing at everything now because he's so close to insanity.
Posted by belgo, 02-21-2014, 12:37 PM
Well does notifications don't come on a EZPZ hosted email But too be fair again. Big improvement on the support. My tickets get answered under 10 minutes now. So Dan didn't lie when he said he was expanding the support team. Dan if you red this: good work on the support team, next up: get the hardware running like it should.
Posted by user1h2u11, 02-21-2014, 01:53 PM
Yeah I'm finding my emails are very heavily delayed and I don't think it's going to be fixed soon, just another problem to add to the list. Time to look for a new UK reseller I think..
Posted by Atlanical-Mike, 02-21-2014, 02:06 PM
Yeah agreed, but not sure if it's the response time for the first ticket reply, which isn't really a reply per ticket. But not sure what Dan uses over there. I know two WHMCS response time addons: https://clients.no-half-pixels.com/response-times http://whmcsaddon.com/products/response-time-pro If they are say using the minutes only if it went over a hour and eight minutes, only the 8 would be shown.
Posted by Misho, 02-21-2014, 04:00 PM
This also annoys me the most! And after frequent problems of the same nature, still at the first ticket I get a response like this: 'Can you please provide us an example for a message that was not received? We will check the logs for you.' As they are not even aware of the problems that affect the entire server. And as if it were a individual case, which concerns only my account .. Exactly! My fault for not leaving a few months ago when somehow 'mysteriously' disappeared two user accounts of my customers when they moved me to another server.
Posted by ilovetheheat, 02-21-2014, 04:08 PM
Sadly, the exact same thing happened to me recently. Same problem, same reply...
Posted by Dan_EZPZ, 02-21-2014, 04:43 PM
That's odd, all response times should be using the same script. Can you PM me the URLs you're seeing the differences on? Our main site is run through CloudFlare and the client area through Incapsula - it could be a cache issue on either one. We had issues with one of the SpamExperts servers today which affected incoming email but this has since been fixed. We're looking at adding more servers to the cluster to prevent this happening again.
Posted by AcclaimedHost Alan, 02-21-2014, 04:49 PM
Yep, they actually sell this script as a WHMCS plugin here. https://clients.ezpzhosting.co.uk/cart.php?gid=13
Posted by SkyNetHosting, 02-21-2014, 11:24 PM
It could be that they are manually updating this code from time to time with the average response times from their help desk even though it may not be a very accurate.
Posted by ChicksHateMe, 02-22-2014, 12:37 AM
Thanks a lot! I was eating when I read that... I made a mess cracking up.
Posted by Jookle, 02-22-2014, 02:28 AM
It's a script, try reading all the comments next time so you can make informed responses. In this case it's shown in this post the one right before yours that it is in fact a script.
Posted by SkyNetHosting, 02-22-2014, 03:08 AM
my bad! Guess I have 14 pagers to catch up then -
Posted by Jookle, 02-22-2014, 03:35 AM
Well considering the comment you quoted was made at the top of page 13 you would have had to read a grand total of 14 comments to see it was a script.
Posted by user1h2u11, 02-22-2014, 07:54 AM
Websites are getting slower by the day! I've never experienced so many problems with 1 host in about a week. Last edited by user1h2u11; 02-22-2014 at 07:58 AM.
Posted by voodish, 02-22-2014, 08:17 AM
Apollo was thrashing... using Swap... sites crawling Are they overloading their servers?
Posted by user1h2u11, 02-22-2014, 08:26 AM
I had this same issues reported it and was told that the server was fine haha, but I guess so? I've had slow websites for a while now.
Posted by user1h2u11, 02-22-2014, 09:48 AM
Nearly 2 hours later and websites still slow and no response from them, they seem to lack any urgency.
Posted by Server Management, 02-22-2014, 09:55 AM
Have you done a trace route to ensure it's nothing network related outside of there control?
Posted by user1h2u11, 02-22-2014, 10:05 AM
No I have not, but it's affecting all websites I have on the server, and i'm not using anything like cloud flare on any of the websites (except 1). This has been an ongoing problem and it's been tracked down to different things before which makes me think it's maybe something on their side, but still a reply within 2 hours would of been nice to confirm what it was.
Posted by Jutt, 02-22-2014, 10:15 AM
First one was on your index and 2nd one was your on client area. And yes i think CloudFlare can cause issue here.
Posted by voodish, 02-22-2014, 04:49 PM
I thought CloudLin gave the ability to quota accounts (rhetorical)... overselling is the root of all evil here I think
Posted by voodish, 02-22-2014, 05:11 PM
Crazy hosting provider, been down over 10 times this month, down now on Apollo although the Service status won't show it.
Posted by user1h2u11, 02-22-2014, 05:14 PM
Yeah i'm on the same server, apparently it's due to them moving lots of accounts so it's pushing the load up but I still don't think its that normal.
Posted by theboylard, 02-22-2014, 08:51 PM
I am amazeballs at how many folks still put faith in the uptime stats for EZPZ servers. Having been a customer for 5 years now (11/2/2009), I can categorically tell you that they are not worth the screentime. There were big threads on their forums about the server migrations in 2011 and 2013, that also covered the pingdom stats and lack of comms from EZPZ in general - funnily it's all disappeared now, as have all my posts prior to April 2013. I personally wouldn't count on their forums for any kind of insight either, Dan has specifically said in the past that the forums are not a support channel! If I'm that unhappy why have I stayed? Grass not always greener... Better the devil you know... Laziness... Price/services... Some strange faith that this must be the last big faux-pas - surely they'll fix things now/Dan will do as he's promised... Good luck to all who continue to have problems, if you find a host who offers as much as EZPZ, for the same costs, please shout loudly - don't want to get run over in the rush!
Posted by wolvyreen, 02-23-2014, 11:15 AM
Today WHMCS license problems....I'm getting the popcorn to see what's next....
Posted by WebHostFreak, 02-23-2014, 11:25 AM
Yeah, my leased WHMCS license is suspended for over 12 hours now.
Posted by ChicksHateMe, 02-23-2014, 11:58 AM
Popcorn sounds good, but it's boring show! Same scene over and over and over... All my sites are down. How do I know the tech asked? I can't get my DAMN MAIL! Another ticket here we go. If you are watching this, does it remind you of the movie Groundhog Day?
Posted by voodish, 02-23-2014, 12:48 PM
Service A LOT better on Apollo today.
Posted by ChicksHateMe, 02-23-2014, 12:53 PM
That's what I said to myself about the server I was on yesterday or the day before. I ALMOST typed something here about it's stability, but didn't want to curse myself. This is what I get for even thinking the work "Stable". All my sites are professional and lightly used. They don't deserve this consistent instability.
Posted by NCSBusiness, 02-23-2014, 02:47 PM
Things don't seem to be improving on the support front :-( I submitted a ticket on Friday evening, received a reply at 2am Saturday morning to which I responded to at around 3:30am (another one of those sleepless nights that us business owners have :-( I then didn't receive a reply until 4:30am this morning again I responded to this within a couple of hours and nothing all day. Something massive is happening or has already happened at EZPZ! Their support was always absolutely spot on but over the last month or so its become a joke. On the uptime front though I can't complain as my server rarely goes down (independent monitoring tells me this not EZPZ status page) the server is also responsive and the majority of the time the pages load fast. I notice that Dan made a few comments recently regarding his support response time script but surely he should be on here addressing the major issues and concerns of his clients that have been raised in this thread as I can only see that the longer he leaves it and seemingly ignores us all his reputation and that of EZPZ is going to become irreparably damaged - just my opinion though! ***Dan please start telling us what is going on and what is being done to rectify these issues***
Posted by WebHostFreak, 02-23-2014, 03:52 PM
15 hours without WHMCS access.. I need my WHMCS back..
Posted by user1h2u11, 02-23-2014, 03:56 PM
Open a support ticket (on high) and ask them to reissue you a license and then update it
Posted by WebHostFreak, 02-23-2014, 04:11 PM
thanks, that worked out and I have access again. Ticket response time: 4 minutes
Posted by NCSBusiness, 02-23-2014, 04:59 PM
Spoke too soon about a stable server... Now all my sites are down!
Posted by ChicksHateMe, 02-23-2014, 06:47 PM
Mine are back up. We must be on a time-shared electrical Outlet. I have to laugh, cause I don't want to cry ha ha. There's nothing I can do about it either. I have Health crap I need to deal with first (this week) and can't start a huge project like this move for at least a week, if not a few weeks, and that's only if things go well. I chose EZPZ because of the stability, good reviews and because I knew tough times for me were coming. I didn't want my clients on some EIG-type host. Luck's not in my favor I guess. It makes it ever worse that I paid more for less, and then I got a 30% price increase to boot, a few months after I made the move. Things were good for a while and Dan and one other was very professional and responsive back then. But once the server got "upgraded", which I think was moved to a new server host who seems to be horrible, I have had a roller coaster ride with up time and mail access. And some of the newer tech names answering my tickets reply with the most idiotic questions, as if they didn't even read my ticket. Or just have no clue what they are doing. Usually dumb questions and no answers. If that was meant to get me to stop submitting tickets, it worked. No comfort. No trust. No clue. I can't do anything right now, but in a week or two I am outta here. I have affiliate money within my grasp, and it's annual, but I can't go on like this. Nice affiliate program in theory, but I am leaving it behind just to get stability, and my sanity back. I can't wait, but I have to for now....
Posted by oasis786, 02-24-2014, 08:37 AM
Very sad to see.. I have been with EZPZ for around 5 years and even have recommended people to them. These people I have recommended are now contacting me with the problems they are having, after having no other resort! Blacklisted servers, not receiving or sending emails to particular domains such as Hotmail. Occasional downtime. This was a company that was phenomenal at the start and a breath of fresh air, but now sinking very quick. Just have to look at the amount of threads about EZPZ on here. The support used to be helpful and full of advice. Now it is just very short responses that need further clarification, especially if your aren't interested in the technical side of things. Just want a website and email that works! I really wish they can turn it around and get back to how good they once were, and Dan as helped me on many occasions at the start and went beyond the help that was expected. Last edited by oasis786; 02-24-2014 at 08:42 AM.
Posted by wolvyreen, 02-24-2014, 09:00 AM
I TOTALLY agree with this! I have experienced EXACTLY the same. Been with them for over 2yrs now. I suspect that the reason the ticket responses are dull and empty is because they are struggling to work through the huge backlog of tickets so they give one liner responses or less than acceptible interest in the problem itself. This is fine to get through your tickets but VERY bad for customer relations. I too do hope and am praying and doing a rain dance with my popcorn in my hands waiting to see if things improve. I don't just want to give up on them just yet....I want to give them some time. It's risky but I have too much loyalty to just up and leave!
Posted by WebMaister, 02-24-2014, 09:43 AM
EZPZ seems to be on the typical path of the "one man hosting" company attempting to grow. Being a well organized manager is definitely harder than being an excellent micro-entrepreneur with excellent technical skill. One more reason to avoid tiny hosting companies.
Posted by NCSBusiness, 02-24-2014, 09:44 AM
I too totally agree with this and it is a shame as at the begining they would bend over backwards to help but now its a nighmare. My server - EROS has been up and down like a yoyo since last night and I haven't been able to do a single thing with my sites today. Server load today has been shocking - time for some improved load balancing I think! Enough is enough now, I'm gone (I know the grass isn't always greener but its got to be better than this) and as we speak my sites are being migrated to another provider as I can't bare this anymore. Good luck everyone but I think you should all be looking elsewhere - I will consider EZPZ again in the future but things have got to improve dramatically first. I will keep reading the forum to see how this goes...
Posted by voodish, 02-24-2014, 12:18 PM
Apollo: Server load 43.18 (32 CPUs) I thought CloudLinux stopped others from overloading the server, unless of course the server has too many accounts..?
Posted by HostXNow_Chris, 02-24-2014, 12:32 PM
If # of CPU cores limit is set to 100% of 1 CPU core and 32 users use 100% of 1 core then that would use 100% of 32 Cores. I don't think CloudLinux is designed to limit that kind of load. Strange how a lot of their servers are having high load all of sudden as WordPress Brute Force are doing the rounds again. Maybe those are causing part of the problem for servers which aren't protected against them? But I'm sure Dan already knows how to help prevent the damage of those. Are the issues with USA or UK servers, or both?
Posted by Losvre, 02-24-2014, 01:21 PM
I am also moving out, slowly though, as I have lost quite a few clients due to the servers being un-responsive.
Posted by victormeldrew, 02-24-2014, 01:32 PM
Not a surprise that some of you have lost customers they will only take so much, i know that if our customers had all these problems they would be gone.
Posted by JixHost, 02-25-2014, 12:47 PM
CloudLinux will not restrict sql loads. The issue is likely too many accounts on 1 server.
Posted by arcadence, 02-26-2014, 01:43 AM
I've been reading this thread, and I've already migrated my accounts. EZPZ does offer a lot,especially at the price they're offering at, but I have way too many angry clients and nothing to assure them that things are getting better. I'm thankful to EZPZ and Dan's knowledge for being my first step into hosting. I wish them the best, and should their service come back to what it once was where I couldn't find a bad thread about them, then I'd definitely consider coming back.
Posted by Server Management, 02-26-2014, 03:33 AM
I thought Cloudlinux had MySQL governor module?
Posted by AzaraT, 02-26-2014, 07:30 AM
It does although it is not installed by default.
Posted by JixHost, 02-26-2014, 07:36 AM
I believe its not commonly used. I had applied the module in the past on a server without good results.
Posted by Atlanical-Mike, 02-26-2014, 08:44 AM
It is used by some hosts, but you need to installbit before adding customers, I broke our server my installing it before and had to restore a bare metal backup.
Posted by HostingPas, 02-26-2014, 07:50 PM
what's happened to ezpz? I want to join them, but it turns out a lot of bad reviews for them
Posted by Digital Essence, 02-28-2014, 05:45 AM
EZPZ are killing my business. We lurch from crisis to crisis with no end in sight. Server response is dreadful, we get blacklisted on a regular basis. Support tickets go unanswered for hours and hours and recently even tickets with a status of high don't answered unless you keep on replying to the ticket saying "hello is there anyone there?". I've got one that has not had a reply for 10 hours and this customer has been unable to receive emails since Wednesday and it's now Friday. When they do reply the responses are pathetic. I don't know who they employ there but they can't read and just reply with a banal answer then their trademark sig of "If you need any more help, please let me know." Well yes I do. I want you to provide the service that I pay for. I am now looking to move as if this continues for much longer I am going to be unemployed. Do not host with EZSleazy.
Posted by AcclaimedHost Alan, 02-28-2014, 06:08 AM
I am by no means a business analyst and for me to claim to be would a bit silly. I like to think that I know what I'm doing when it comes to business, though, and I think that after having spent over a year at EZPZ Hosting that I have a pretty good idea of what the problems were over there. In the interest of constructive criticism, I'm going to give my take on the issue. It is my hope that this can give some direction to the owners or managers at EZPZ hosting so that they can bring back the brand that they had built. In the lifespan of my account, I opened over 200 tickets, and the overwhelming majority dealt with Quality of Service (QoS). It was often that I had to open tickets about server loads going off the charts or perhaps when I had to ask them to deal with end user support issues. It seems like they don't have a real monitoring system. No way to check when services were down. For the most part, it was reactive. They relied on their clients to complain when there were issues, and then they would have a look. I have heard that they now have a real monitoring system in place. I think that for a small company, or even for a managed VPS company, a front-line support representative can double as a system administrator. However, with the size that EZPZ has grown to, I think that their technicians are rushed to go through tickets quickly and not fully explain issues or their resolutions. If I were Dan, I would invest in paying a really good server management company. I would have my support technicians answer tickets and communicate with the server management company. It seems like, at this point in the game, there isn't a whole lot to be said for their server management capabilities and it might be better to just outsource it. The other thing is that they're really a victim of their own success. By offering so many great features and deals, they've grown very quickly in the recent months. As a business owner myself, I can sympathize with the fact that turning down business is a difficult thing to do. However, it seems like the support loads are only going up and QoS issues seem to be continuing. They need to implement some sort of stock control and stop overloading their servers. The future for EZPZ, though, looks bright. They've hired a community manager and it appears that they're still hiring new technicians. I'm seeing new names in the helpdesk, so that's good. The new end user support module has a lot of companies waiting with baited breath, so hopefully it will meet expectations.
Posted by Digital Essence, 02-28-2014, 06:55 AM
Thanks for your reply. I'm encouraged that you think their future is bright. I too am seeing new names in the helpdesk but they don't know anything. Take this for an example: This is a ticket for a customer who has been without incoming email since Wednesday: "Unfortunately Dan is out of office now, i will ping him about this issue. If you need any more help, please let me know. Regards, Eugene" So Dan is the only tech there. Nobody else can troubleshoot issues.
Posted by AcclaimedHost Alan, 02-28-2014, 06:58 AM
That's definitely an issue that I remember with them. It seems like Dan is the only one who can look into SpamExperts issues since the other techs are just not trained for them. This is why I said they need a good server management company
Posted by victormeldrew, 02-28-2014, 06:58 AM
Looks like Dan must do all the server work, no wonder its all gone tits up.
Posted by victormeldrew, 02-28-2014, 07:06 AM
Finding a good server management company would not be easy, its hard to trust people who you don't know.
Posted by GalWPsite, 02-28-2014, 07:19 AM
I have had a reseller account with EZPZ, and I was not happy, so I moved to a VPS after one month. First with them, and then I canceled that and moved to another company. The thing is, ever since I canceled the reseller account, I am still getting each month an invoice, and each time I need to open a ticket asking them to cancel it. I was even charged two times,they refunded the money of course, after opening a ticket about it. It's not a huge deal, but the fact I have to ask them so many times to cancel a service, is annoying.
Posted by Akin Olagbaiye, 02-28-2014, 07:24 AM
You say it's not a big deal but I have heard cases where people haven't noticed straight away like you did and have been charged for a service that they are not using for over 2 years! And after such a long time the certainly did NOT refund the money!
Posted by DD-Matthew, 02-28-2014, 07:24 AM
I assume you did a cancellation request via their client area?
Posted by GalWPsite, 02-28-2014, 07:28 AM
As a matter of fact I did not. Back then I asked them to upgrade my reseller account into a VPS account, and they had put the reseller account on suspended status (instead of canceling it), I honestly did not think I had to manually cancel it. though it is a shame that after so many tickets I get an answer on a forum telling me what I need to do.
Posted by DD-Matthew, 02-28-2014, 07:32 AM
I'm surprised they never mentioned it, we always make the client fill in the cancellation request just so we can have a log of it. It also saves any confusion in-case the provider terminated the wrong service or at an inconvenient time.
Posted by NCSBusiness, 02-28-2014, 09:28 AM
They must need a bit of extra cash at the moment as I just received this from them; " As with most hosting companies we're always running promotions to bring new customers on-board however this often means existing customers often get ignored or miss out when it comes to promotions. At EZPZ Hosting we often run promotions and rewards for existing clients too. Between 28th February and 7th March we will add an additional 20% to any credit balance added to your account greater than £10. This means if you add £100 your credit would be raised to £120 and £200 would be raised to £240. This account credit would be automatically used to pay for any future renewal or upgrade invoices. "
Posted by victormeldrew, 02-28-2014, 09:36 AM
That's made my day reading this.
Posted by NCSBusiness, 02-28-2014, 10:08 AM
Glad it made you smile I hope (for you guys that are still with them) they get a good take up on the offer, then they can sort out their issues!
Posted by AzaraT, 02-28-2014, 10:11 AM
They've been running those every few months, nothing new there. I have a ticket, granted it is a low priority billing ticket, opened since Saturday, 22nd of Februrary, with no responses. And yes, Dan is the only capable tech.
Posted by AHFBWEB, 02-28-2014, 10:20 AM
See those kinds of offers all the time....just before they bolt with every last dime. Speaking of Angel Networkz.
Posted by netfantastic, 02-28-2014, 03:34 PM
Hi there not sure which group to post in as I have a managed vps that i use as a resseller. recieved the following email tonight and I dont know what it refers too, please help FAILED: spamd on server1.abcdxyz.co.uk (xx.xx.xx.xx) Server: server1.abcdxyz.co.uk Primary IP: xx.xx.xxx.xx Service: spamd Notification Type: failed Notification: spamd failed @ Fri Feb 28 18:39:38 2014. A restart was attempted automagically. Service Check Method: [check command] Number of Restart Attempts: 1 Service Check Raw Output: Spamd is not running Raw Output: Syslog Messages: Feb 28 18:34:39 server1 spamd[6123]: prefork: child states: I Memory Information: Used: 899MB Available: 1148MB Installed: 2048MB Load Information: 1.87 1.03 0.51 Uptime: 276 days, 6 hours, 13 seconds IOStat Information: avg-cpu: %user %nice %system %iowait %steal %idle 0.23 0.04 0.06 0.39 0.00 99.28 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn ChkServd Version: 15.2 what can cause this and how do i prevent it ? ive rasied a ticket with EZPZ, but I don't know when it will get answered
Posted by DWS2006, 02-28-2014, 03:39 PM
Your system averages look fine, this was probably just a random spike. I wouldn't worry about this unless the problem persists.
Posted by wolvyreen, 03-01-2014, 01:36 AM
While I sympathise with your issue, you need to open your own thread bud. This is not the place to do it and hijacking threads just irritates everyone...
Posted by Muchtar_GIGEhoster, 03-02-2014, 04:56 PM
their SG1 server having issues. Advice: stop buying their SG server services for temporary.
Posted by TriStar, 03-02-2014, 05:13 PM
I don't think you could opt for SG server anymore, it is no longer available on their order form.
Posted by Muchtar_GIGEhoster, 03-02-2014, 05:59 PM
So they are disabling the order of the SG server and lately I see at Dan's signature there are UK and US only, do they stop selling SG server?
Posted by TriStar, 03-02-2014, 06:15 PM
I think so, however I have never seen official statement. Even their website still advertise it.
Posted by oasis786, 03-03-2014, 05:50 AM
It's strange because my EZPZ control panel says reseller server location is Kent, UK, but in WHM the server is THOR-SG, which I would assume is Singapore.
Posted by Ninjapanther Hosting, 03-03-2014, 12:15 PM
If you are worried that is not correct, put a domain name of any website that is on that server on this website http://www.whois.sc/ and it will tell you what Country the server is located in. I think the ip of the server works to.
Posted by xlilx, 03-04-2014, 01:24 AM
Seems EZPZ have grown quicker than ones who launched way before 2007. Let's just hope they don't end up like HostGator.
Posted by HostXNow_Chris, 03-04-2014, 05:17 AM
You copied what I said on first page word for word But yes, so you agree.
Posted by Lanfr, 03-04-2014, 06:31 AM
Lately these, suspend the account cpanel, without warning, this morning suspended a multidomain site with 10 sites, I opened a ticket three hours ago, no response. Ten sites are suspended without knowing why, and EZPZ not respond. My client continues to email me: why have suspended my site? I can not Unsuspended because it has been suspended by Root. According to you, this is a serious behavior on the part of this company EZPZ?
Posted by victormeldrew, 03-04-2014, 07:32 AM
18 pages long now this thread, looks like they wont have customers left soon.
Posted by Server Management, 03-04-2014, 07:46 AM
Email spam maybe?
Posted by oasis786, 03-04-2014, 09:01 AM
Thanks for this. I asked to be moved from the Singapore server to the UK one a few months ago as I was having so problems with spam leading to not being able to send emails, and EZPZ said it was done. My EZPZ account says the server I am on is in Kent, UK WHM says server is in Singapore Server Whois says server is in Utah, Salt Lake City What to believe?!
Posted by Mr Terrence, 03-04-2014, 09:27 AM
Sounds like you are on a 100TB.com server?
Posted by Ninjapanther Hosting, 03-04-2014, 11:52 AM
I would say the results are correct that site mostly gets it right.Unless you have moved servers in the last couple of days then it should be correct.
Posted by Ninjapanther Hosting, 03-04-2014, 01:21 PM
I just tested it on one of my domains and it is 100% accurate. Like I said unless you have moved servers in the last couples of days then the site then takes a few days to update the information.
Posted by wolvyreen, 03-04-2014, 02:28 PM
The last thing I expected when opening this thread is for it to reach this number of pages! Lets go for 20 lol
Posted by StarWebHosting, 03-04-2014, 03:50 PM
I don't have much of a need to use EZPZ support these days but yesterday i opened a ticket at 16:27 (start of peak time in the UK) The ticket was set to Escalated within 5 minutes and completed by Dan within 75 minutes. I then exchanged a few replies with Dan and the response times were 37 & 43 minutes. The ticket was opened for a VPS issue that was out of my control but i am happy with the response times and resolution.
Posted by ilovetheheat, 03-04-2014, 04:12 PM
Looks like they removed their message forum.... Should I be worried?
Posted by DD-Matthew, 03-04-2014, 04:17 PM
So they have, strange they would just remove it without warning. Thought they would have more important things to sort out.
Posted by StarWebHosting, 03-04-2014, 04:31 PM
If you are worried why not contact EZPZ to find out whats happening. Dan mentioned alex as a possible contact earlier in the thread :
Posted by m8internet, 03-05-2014, 08:11 AM
Not an issue as it had become very quiet recently, but then again I've not had Reseller access for about 6 months now There only appeared to be 3 of us in the VPS forum All the recent posts seemed to be automated
Posted by oasis786, 03-05-2014, 11:06 AM
Anyone else getting this when accessing their webmail/cpanel? "cPanel cannot be executed standalone. It must be run from cpsrvd or xml-api. This check can be disabled in Tweak Settings. [a fatal error or timeout occurred while processing this directive]"
Posted by WebHostFreak, 03-05-2014, 11:09 AM
what server are you on? I don't get this error on Hestia & Cronus.
Posted by StarWebHosting, 03-05-2014, 11:09 AM
I would recommend that you contact EZPZhosting direct they are the only people that can resolve this issue for you.
Posted by wolvyreen, 03-06-2014, 01:21 AM
I find it so humerous that people think its the best place to post their problems here in this specific thread to get their problems solved.... People, this thread is not about getting your specific issue fixed, it is about what has happened to EZPZ?!?!? sigh
Posted by oasis786, 03-06-2014, 05:24 AM
I did contact them, I just wandered if anyone had the same problem as we had been without email access for around 2 hours.. Which is not good when it's in the working hours of the day.
Posted by wolvyreen, 03-07-2014, 03:22 AM
So today, we are again having delays on emails. hours before mails are arriving. Sigh..... Attached Thumbnails
Posted by Capriman, 03-07-2014, 01:48 PM
Has anyone else noticed a considerable reduction in speed of their website loading times with ezpz?
Posted by user1h2u11, 03-07-2014, 03:02 PM
YES! My websites have doubled in average response time for the last week and I've reported it twice, once they told me it was normal, the second time they didn't answer and closed my ticket after a couple of days. You just gotta' kinda' work around all the problems I guess?
Posted by NCSBusiness, 03-07-2014, 04:15 PM
I see things don't seem to be improving for EZPZ :-( I jumped ship a couple of weeks ago, the new providers servers were better but there support staff are rubbish and rude so I've given up on shared web hosting altogether now. I now have a fully managed VPS with another provider and its fab, how I managed on shared web hosting for so long I don't know. Have you guys not considered changing providers? This situation has been going on for months now and lets face it things don't look or sound like they are improving - I wish they would though as EZPZ were an amazing company when I first signed up.
Posted by You4Hosting, 03-07-2014, 04:19 PM
Hello, I have noticed an improvement in EZPZ's response times. It was 24 hours but now has reduced to 30 minutes. It does look like they are on the up now.
Posted by NCSBusiness, 03-07-2014, 04:24 PM
That's really good to hear It was a difficult decision to leave as they were fab but I couldn't allow my business to be affected by these problems so I had to go. I would consider returning but they have a lot of work to do first.
Posted by You4Hosting, 03-07-2014, 04:27 PM
Its true. I wasn't happy with them a few days ago as i went from reseller to SSD VPS managed and the server kept going down all the time and response times were bad. It started to affect my business. But Dan began to sort my server problems out and now everything is working perfectly.
Posted by voodish, 03-07-2014, 04:29 PM
For just UK shared, Evo Hosting are simply A1, nothing more to be said, other than we've hosted some of our sites (around 40) with them for > 2 years; negligible DT, Fast Ticket, Fast connection, Fast Load. Probably what EZPZ used to be like.
Posted by Capriman, 03-08-2014, 07:07 AM
It pains me to say this but it looks like i'm going to have to find an alternative reseller. The response I keep getting is that someone was abusing server resources. I like ezpz but i'm getting complaints from my own clients now.
Posted by NCSBusiness, 03-08-2014, 07:11 AM
This is exactly why I had to leave and find another provider
Posted by You4Hosting, 03-08-2014, 07:15 AM
I used to get that response allot. Your best option is a vps, it's much easier to manage and quicker.
Posted by NCSBusiness, 03-08-2014, 07:23 AM
This is what I did and now I don't know how I managed with shared hosting for so long
Posted by Capriman, 03-08-2014, 07:27 AM
which vps? I'm just worried about managing a vps! It's totally out of my skill set that's why I used reseller.
Posted by You4Hosting, 03-08-2014, 07:30 AM
Try a managed vps, they will do it all for you. Ezpz provides good support for their vps servers.
Posted by NCSBusiness, 03-08-2014, 07:31 AM
I was too as I had no experience with linux especially ssh and terminal based command line stuff but I found a provider who fully manage my vps, security, updates and any other stuff I want. They also provide a guaranteed 30 minute response time 24/7 365 days of the year and so far I am impressed.
Posted by Capriman, 03-08-2014, 07:34 AM
Is that by any chance tmz hosting? If not, who? thanks.
Posted by NCSBusiness, 03-08-2014, 07:38 AM
No its not them (I've never even heard of them to be honest) It is with a company called PC Smart Group and there managed vps brand PC Smart Hosting, take a look at there website and see what you think.
Posted by You4Hosting, 03-08-2014, 08:00 AM
The SSD server is expensive but very quick. I've paid more for the support, speeds and location .
Posted by Host4Geeks-Kushal, 03-08-2014, 08:16 AM
You mean EZPZ's managed VPSes?
Posted by You4Hosting, 03-08-2014, 08:41 AM
Yes. Ezpz has the vps SSD fully managed option
Posted by Atlanical-Mike, 03-08-2014, 09:08 AM
The cannot be executed message sounds like a cpanel update is in progress.
Posted by ChicksHateMe, 03-09-2014, 12:33 AM
Well, for me... The server my sites are on is back up and has been for a couple weeks now. I no longer worry about cursing it by saying something. I didn't say anything last time, and it still re-occurred. But, not all is well. I use my domain names email for a lot business transactions. Since being here I've lost some from time to time. I almost lost a few domain names because notifications didn't come through. I am still having issues with emails. They trickle through, if they even come at all. I thought the mail server were on the same system as the sites. When we had it bad in February, and there were down times of 5+ hours a couple of times, plus many more shorter down times, I am pretty sure I missed some. Even though the server up, and the load is under 8 when I last checked, I am still not seeing transactions come through with confirmations to that email. Sites are fast again loading, and I really thought about waiting to see if it stays well, but I think I suffered enough.
Posted by Misho, 03-09-2014, 05:49 AM
It seems that Dan really work hard to bring everything back in order! Personally, I had no major problems for a long time, I hope it will stay that way. Fingers crossed
Posted by m8internet, 03-09-2014, 08:30 AM
I wouldn't class it is as expensive, if you want more control than the Reseller account Last year I managed to swap my two reseller accounts into one SSD-VPS account Several of the clients noticed the vast improvement it caused to their websites Yes, there are cheaper Managed SSD-VPS providers out there, but having used many other providers out there I wouldn't even consider some of them based on previous experience and what current customers are complaining about Price v Quality Yes, I spend maybe £15 extra per month, but I don't waste time with client Support Tickets, then waiting for the provider to resolve the issue...
Posted by dado023, 03-10-2014, 05:26 AM
guys, i am having server error on ezpz srv9: their support isn't responding so far, i opened two high priority tickets and still nothing, all websites are down due to this error, but they count this as server uptime 100%
Posted by VMakerHOST, 03-10-2014, 05:40 AM
Its maybe from your end Did you use any script? Ezpz works very good for us for our side projects
Posted by Lanfr, 03-10-2014, 05:46 AM
This morning all of my sites reseller returns "500 Internal Server Error", three hours waiting for an answer from ezpz. Then, they use Whmphp, when I log on to this software I get error: Fatal error: Call to undefined function curl_init () in / usr / local / cpanel / whostmgr / docroot / cgi / whmphp / master / functions.php on line 266 for this problem I opened a ticket exactly the 06/febbraio/2014 still has not been resolved. For VPS SSD purchased from EZPZ, be careful because I have sold a VPS with 2 IP blacklist and I can not remove them from the blacklist, one week I opened ticket and still not been resolved. Be careful to buy from EZPZ, if you want to live in peace.
Posted by dado023, 03-10-2014, 05:49 AM
VMakerHOST i really don't think this is from my end, i am really careful before posting anywhere, i usually check from every aspect...... here, take a look: http://goo.gl/2z4HPh http://goo.gl/2z4HPh Last edited by dado023; 03-10-2014 at 05:54 AM.
Posted by Lanfr, 03-10-2014, 05:56 AM
All sites in return: "500 Internal Server Error" We opened several tickets, do not respond to these hours, the sites do not work. EZPZ is seriously damaging our business. Every day they have a problem.
Posted by oasis786, 03-10-2014, 06:01 AM
Same.. I'm Getting.. "500 Internal Server Error An internal server error has occured." Costing me time, money and potentially damaging SEO ranking.
Posted by Lanfr, 03-10-2014, 06:34 AM
Oasis786, EZPZ replied in the ticket? you have news?
Posted by You4Hosting, 03-10-2014, 06:48 AM
Possibly the SQL server? I had a major problem the other week as it would go down every day. Hope everything get fixed guys .
Posted by Lanfr, 03-10-2014, 06:58 AM
Now, another server, 30 seconds to load a site. Apollo server, any of you have problems? I'm sorry to use WHT as assistance, but does not respond EZPZ.
Posted by You4Hosting, 03-10-2014, 07:00 AM
Which server were you on ?
Posted by dado023, 03-10-2014, 07:02 AM
ezpz replied to old ticket, regarding php 5.3 to 5.4 upgrade, but there is still the same 500 error, .....to me this seems like they did the upgrade to php5.4 without any preparation or backup measures, which is really reckless planning....i just cant say how disappointing i am, .....procedures like these should be a routine with all steps planned ahead and with mandatory backup before doing anything.
Posted by You4Hosting, 03-10-2014, 07:05 AM
Go on to cpanel and php config. You can select the version
Posted by Lanfr, 03-10-2014, 07:08 AM
In my opinion, their support is incompetent, I'm really worried, I have many reseller plans, I would like to move everything in a more serious provider, but it is too complicated, I'm really frustrated.
Posted by dado023, 03-10-2014, 07:10 AM
month ago, Dan said they will upgrade server, but we are still on aged server with problems. http://goo.gl/FozQNN As it looks, they don't try to employ any proactive measures to prevent problems, rather they deal with it when it all goes to hell. Last edited by dado023; 03-10-2014 at 07:15 AM.
Posted by dado023, 03-10-2014, 07:13 AM
i assure you, there is no such thing in cpanel on ezpz, at least not on my account, i also checked in WHM
Posted by WebHostFreak, 03-10-2014, 07:16 AM
I do have that option on cronus and hestia
Posted by dado023, 03-10-2014, 07:17 AM
i guessed you do, beacuse this server is old and outdated, it uses cloudlinux5, while cloudlinux6 is current version on all servers.
Posted by WebHostFreak, 03-10-2014, 07:21 AM
Hestia is new (3 months old). I moved from US10 to Hestia since it has SSD Raid10. Hestia uses Cloudlinux 6.5
Posted by You4Hosting, 03-10-2014, 07:22 AM
I think last time they had to enable it for me
Posted by Lanfr, 03-10-2014, 07:23 AM
The email server on Chronos do not work, arriving after hours. The sites on the server are slow apollo, 30 seconds to load. Srv9 does not work "internal server error" You think this is enough to ruin my business?
Posted by dado023, 03-10-2014, 07:29 AM
to make it worse, they dont count in these problems to downtime period, srv9 uptime is 100%!!!, while server is "down", not being able to serve any website
Posted by dado023, 03-10-2014, 07:33 AM
it cannot be enabled:
Posted by Lanfr, 03-10-2014, 07:45 AM
EZPZ answered, this is their response: ------------------------------------------------------ We've investigated the issue and found the reason of 500 error occuring. According to the logs there are something wrong with Wordpress theme Also I've figured out the Mentioned That website is coming OOM. As a solution you need to INCREASE PHP memory for your Wordpress config file: http://codex.wordpress.org/Editing_wp-config.php # Increasing_memory_allocated_to_PHP ------------------------------------------------------- but do you realize what answer they gave me? All sites on this server return: 500 Internal Server Error This is problem server and they wrote me: INCREASE PHP memory for your Wordpress
Posted by dado023, 03-10-2014, 07:52 AM
i see it as pure provocation, playing stupid like this from ezpz support is utterly unacceptable, some individuals should be fired.
Posted by oasis786, 03-10-2014, 08:03 AM
Just tried webmail now and it says.. "cPanel & WHM update in progress. This functionality is not available until the cPanel update is complete. Once the update is completed, you will no longer see this message. If the update has completed since loading this page, click here to reload" So I'm guessing an update is in process. Fair enough, will give them a few hours. Just a shame it had to during the working hours of the day, making my whole working day pointless.
Posted by dado023, 03-10-2014, 08:09 AM
it is a consequence of poor planning, or even non existent planning at all, very unprofessional.....any upgrades should be announced ahead, and planned carefully as well.
Posted by oasis786, 03-10-2014, 08:09 AM
Just so everyone knows.. From twitter: EZPZ Hosting ‏@EZPZHosting 2m "This is currently being fixed, Tim. Apologies for the inconvenience" How can this be down to a Wordpress theme?
Posted by Lanfr, 03-10-2014, 08:21 AM
Assistance is not capable of doing their job, it is clear that this is not the problem, but it is a server side problem.
Posted by dado023, 03-10-2014, 08:23 AM
after 4 hours, this is their response.: this could be all avoided by performing proper backup before any server wide changes, but they failed to do this simple precaution task, complete incompetence Last edited by dado023; 03-10-2014 at 08:27 AM.
Posted by dado023, 03-10-2014, 08:29 AM
i wonder if Dan from ezpz is reading this, and what he will do to compensate for this webserver failure...i am eager to see is he going to do any changes for the future, or ezpz will completely ignore forum and customers, we shall see
Posted by Lanfr, 03-10-2014, 08:38 AM
I do not know, but I noticed that the forum EZPZ is no longer active, disappeared into thin air.
Posted by WebMaister, 03-10-2014, 08:44 AM
It's him, it's Dan, the MAN!
Posted by TriStar, 03-10-2014, 08:47 AM
I'm on US8, still on cloudlinux 5 as well; however I do have the PHP selector on my cpanel.
Posted by wolvyreen, 03-10-2014, 08:49 AM
Well, we were promised on thursday last week that the SpamExperts cluster was going to be replaced with newer and faster hardware due to delayed emails and the cluster being overloaded....we were promised notifications to go out once the migration to the new hardware was complete....Have we received any notifications? no....I asked in my delayed mails ticket what the progress is because I still have complaints but do you think I get an answer? No.... sigh....ok....that grass is really starting to look greener over there!
Posted by Lanfr, 03-10-2014, 08:51 AM
Server apollo sites not load from 6 hours, no answer. I recommend it to all who read this post, do not buy from EZPZ otherwise become crazy and make you lose all your customers.
Posted by dado023, 03-10-2014, 08:55 AM
indeed, i have received so many pissed of calls this morning, that is very concerning, and it isn't the first time...it is completely disappointing to hear that ezpz relies only on Dan, this looks like a very non-flexible organizational structure
Posted by Lanfr, 03-10-2014, 09:01 AM
I can understand that sometimes a server problem. But, every day, you can not. Every day I have problems with blacklists, email problems do not work, problems with emails that arrive after hours, down server problems, problems with sites that do not load, and other problems. But, what kind of provider is EZPZ, are ragazini 15 years? I am very worried.
Posted by Dan_EZPZ, 03-10-2014, 09:02 AM
I'm going to make this easier for you. Due to the abuse you've just hurled at our staff your custom isn't welcome any longer - we've put up with it for long enough and you'll need to find another host. Backups wouldn't have helped in this situation and we do have them. The issue is the time it took for the upgrade to take place, we've performed this take task on other servers previously and it was all over within an hour. Litespeed is currently rebuilding to bring it up to the newest MySQL version and all sites will be online very shortly, once this has settled SLA credit will be issued.
Posted by Lanfr, 03-10-2014, 09:04 AM
Now, EZPZ has closed all my tickets.
Posted by Dan_EZPZ, 03-10-2014, 09:09 AM
Considering your most recent replies, are you surprised? Would you put up with it if someone decided to spam your helpdesk with expletives?
Posted by Lanfr, 03-10-2014, 09:09 AM
Why do not you think to solve the problem of the server? Why do not you respond to the ticket, I'm six hours that my clients have the site offline. Now you come to write on WHT, why do not you answer the ticket. The servers still do not work, the sites of my clients are still offline. Dan, I'll report you to my lawyer. I certainly will try another provider, if you do not solve the problems.
Posted by Lanfr, 03-10-2014, 09:11 AM
It 's true I sent him to **** your staff, but it is possible that the sites are down from 6 hours on two servers, apollo and srv9 and no one answers and no one solves problems. You are surprised that I send you to **** off?
Posted by Dan_EZPZ, 03-10-2014, 09:11 AM
Just because we've not replied to a ticket doesn't mean we're not working on a problem. The servers are monitored and we knew about the issue before the tickets started coming in. Keep in mind this upgrade was also performed to resolve an issue you were having and were also unhappy about...
Posted by Lanfr, 03-10-2014, 09:20 AM
This morning at 8:00 I opened two tickets for apollo server and server srv9 you did not answer now are the hours of 2:20 PM and the problem has not been solved yet my clients have opened 100 ticket at me, what do I have to answer to my clients? Dan, tell me what i answer to my clients that have their own site (300 sites down) this morning What I tell him?? then Yegor wrote me: Also I've figured out that the mentioned website is coming OOM. As a solution you need to increase PHP memory for your Wordpress in config file: http://codex.wordpress.org/Editing_w...located_to_PHP I hope you realize the damage they were causing to my business. Last edited by Lanfr; 03-10-2014 at 09:33 AM.
Posted by You4Hosting, 03-10-2014, 09:50 AM
In fairness swearing in tickets wouldn't get you very far. When I had problems with my vps you just have to wait. I'm sure ezpz is doing everything possible to correct the situation.
Posted by Lanfr, 03-10-2014, 09:55 AM
then, instead of coming here on WHT to solve the problem that they all have to ezpz, you come here to write that I have to look for another provider? Rest assured that I'll move all my sites (13 reseller plan) and (more 30 VPS) on another provider. Were particular of this, I just need some time, I think I'll go with EUKHost. Because I only had problems with you. I open 2698 ticket with ezpz in 2 years. Last edited by Lanfr; 03-10-2014 at 10:00 AM.
Posted by wolvyreen, 03-10-2014, 10:27 AM
To be fair to both sides, where there is smoke, there is usually a fire! @Dan, you seem surprised that you have an angry client....I would imagine that you would understand that your clients are now starting to get REALLY angry with all the downtime, excuses, terrible delays on support tickets etc! Please be fair and dont be so surprised when a client resorts to swearing (not that I condone it) but to a degree, it gets to a stage where it become understandable. I mean, look at this thread....24 pages long....really? @Lanfr, I completely understand that you are frustrated, angry upset bla bla bla...I have experienced it myself where my server was down/off/dead/finito for 3 days straight while my provider performed a restore. It does NOT help AT ALL getting to the stage where you feel the need to swear. It will really not get you anywhere... As much as we just want to scream at the top of our lungs expletive remarks about whoever has wronged us, it just doesn't help the cause.... I recommend you move to a new provider because as of today, you will NEVER have a satisfying relationship with your host after this. Even if you can possibly SOMEHOW repair the damage done by both sides, there will ALWAYS be that "air" between you. Lastly @Dan, dewd,....seriously now! You guys have to start stepping up the game here. Somewhere along the lines you have dropped the ball and allowed something to happen that is destroying the great name EZPZ once was. It is TRULY disheartening and sad that it looks like EZPZ is going up in flames....also, publicly getting angry at clients like you did earlier is not going to help your situation. You might have felt justified telling the client to "sod off and find another host" but really?? After all the recent bad reviews and the ongoing troubles experienced by so many on these boards....really dewd....give us ALL a break....we need a break from all this...I am loyal and I have stayed and I have been frustrated with the delays on tickets "BUT I STAY!" Why?? Cause EZPZ is a great company....but I'm losing heart! seriously....this now needs to be dealt with properly.... Dan, is it time for me to jump ship? I really don't want to but you need to now also meet us halfway here!
Posted by Server Management, 03-10-2014, 10:53 AM
So on average you open 4 tickets per day with them. What about exactly?
Posted by Lanfr, 03-10-2014, 11:21 AM
Most are: sites slow, problem email, ip blacklist, server down, down mysql and other However before EZPZ was a great provider, and these problems were solved quickly enough, I think that lately the situation has gotten out of hand.
Posted by kpmedia, 03-10-2014, 11:33 AM
I'm often amused by this. I take the George Carlin "bad words" stance. A few months ago, a tech was clearly not reading anything I wrote. At one point, the person said something akin to "I see that you're trying to add eBay.com to your cPanel account? Is that correct?" -- at which point I blew a gasket and asked "Are you a dumba$$?" The tech proceeded to try and run away claiming I was using "swearing" (which is also a stupid description of so-called "bad words"). I didn't let the tech off the hook that easy, and chastised him for clearly NOT reading anything and asking obviously stupid questions. I think too many techs try to multitask, and that's 100% pure myth. Humans mono-task. The idea of "multitasking" is really just doing several things, rapidly in order (not concurrent), half-a$$sed. This is far, far too common with low-end hosts. And I ding them for it in reviews. . .
Posted by Server Management, 03-10-2014, 11:51 AM
If it's a busy shift with multiple tickets coming in at once it can get quite difficult when everyone wants there problems sorted within 15 minutes but when the ticket gets put on hold for a few hours they come running here complaining.
Posted by Lanfr, 03-10-2014, 11:56 AM
Cd/home, the problem is ticket gets not put on hold, no answer for 6 hours, with the sites down.
Posted by VMakerHOST, 03-10-2014, 11:59 AM
Ohh i thought your main domain facing 500 Internal error yup its EZPZ problem
Posted by Ninjapanther Hosting, 03-10-2014, 12:49 PM
You would aspect your customers to swear at you if youre not doing your job and keeping their sites up and running and they keep having loads of down time. Its going to annoy the most patience of people.
Posted by dado023, 03-10-2014, 01:12 PM
Replying to tickets is way of communication to your customers, thus, providing communication is fundamental and lack of it can only lead to additional problems in customer relations.......if you don't reply and think "hey, we are working on a problem, so we don't need to reply to this ticket" is just WRONG, especially if you expect and were already in a problem before tickets started coming in, you should have at least warn and explain all affected customers about what is currently going on, but you failed to do so, and this happens more than it should. Not communicating in a timely manner with your customers, especially in scenarios like these, where you show up to say something like "Just because we've not replied to a ticket doesn't mean we're not working on a problem".....if you keep your customers in the dark while there is a problem, you cant assume the outcome will be positive, ...it can only get much worse....like it did. Also, you should be able to accept critic and use it to improve whatever is criticized, and avoid creating new conflicts. I do apologize if you don't understand, since my English isnt my native language.
Posted by You4Hosting, 03-10-2014, 01:24 PM
Guys, we all know that ezpz is having problems so people don't need to keep saying it. I know it's hard and damaging to your businesses but all you can do now is wait for ezpz to resolve all the problems. If Daniel needs to reply to this forum all the time then he spends less time fixing the issues.
Posted by ChicksHateMe, 03-10-2014, 02:09 PM
I want people to keep posting. At least we can get an idea if things are getting better, worse or are staying the same. After some of the unhelpful responses I got from support, I basically gave up on that. Plus, hearing from others that they aren't even responding to some makes me wonder if the posters were putting in too many reports, or EZPZ is just overwhelmed with tickets from the 1000's of clients who are all having troubles with their sites or servers. This seems to be an the most accurate way overall to see where things actually stand. And potential new customers should see these posts so they can decide whether or not they want to chance signing up and over-loading EZPZ's workload even more. I doubt that would help the current situation at all...
Posted by You4Hosting, 03-10-2014, 02:18 PM
I see what you mean. It's working as it's the most active post on WHT right now. It's a real shame that ezpz have done this. Hope everything gets sorted for you.
Posted by raindog308, 03-10-2014, 04:00 PM
If you had those kind of problems four times a day why on earth did you stay for TWO years?
Posted by Lanfr, 03-10-2014, 04:06 PM
You're right, the answer is because there is a lot of work to move over 1000 sites and I wanted to avoid this.
Posted by cikul, 03-11-2014, 04:46 AM
I had same problem.. some of my websites loses the database, and i had emailed them, and no response for last 6 hours..
Posted by user1h2u11, 03-11-2014, 06:14 AM
They sent out an email to say they were fixing mail on the 8th and it's still very sluggish, one thing a host should be is efficient and this is far from it. Already looking to get VPS, can't deal with them anymore (even if i'm going to loose 9 months prepaid time).
Posted by victormeldrew, 03-11-2014, 06:33 AM
God knows what there doing but this thread has been going for ages, surely they should of sorted it by now. Even if they put new servers online it only takes a short time to set them up and move customers over.
Posted by CyberHostPro, 03-11-2014, 06:59 AM
I am sorry to see Dan's having problems! I'm sure he'll get it sorted as Dan has always been on the ball in ezpz, and at times servers can have issues!
Posted by user1h2u11, 03-11-2014, 09:42 AM
I honestly would recommended staying away from them. Even if they are working on fixing the mail, it's still taken them a very long time (still not fixed) which isn't acceptable when it comes down to something as important as email. Once they have the mail problem fixed, how long is it until something else goes wrong? A thread like this and very little input from anyone who works for them is also a pretty dire sign.
Posted by host565, 03-11-2014, 10:37 AM
Hi, Incoming emails are still being delayed! GRRRRRRR Support has been rubbish up until 1200 hours today when Dan appeared.
Posted by Host4Geeks-Kushal, 03-11-2014, 10:40 AM
Keep calm and hope things get back on track.
Posted by user1h2u11, 03-11-2014, 11:35 AM
and then we can all wait for another problem they're not capable of fixing!
Posted by wolvyreen, 03-11-2014, 11:57 AM
Well, apparently the new hardware HAS been implemented for the spamexperts cluster but it is in the process of syncing the data across from the old server. This is bizarre in my opinion. It is creeping on to 4days now and they haven't sent out ONE notification this week informing the customers of problems with the migration to new hardware...
Posted by user1h2u11, 03-11-2014, 12:03 PM
I asked this morning and got told 'Unfortunately no, we are still awaiting for new server setup.' So... If its taken them this long to fix something as important as this, is this really a good sign of things to come?
Posted by host565, 03-11-2014, 12:13 PM
I think it would be nice to see EZPZ post a few replies to this topic. I observe today the following that ezpz has: - removed their forum (it was not very active but was still a good place where people shared their issues, not it appears everyone shares on here. is this because people were sharing their nightmares? - they have removed ratelobby where they encouraged people to review them. there are no public review systems. is this due to cost? Look forward to hearing and answer
Posted by StarWebHosting, 03-11-2014, 06:46 PM
I don't think EZPZ would have reached the size they have in such a short space of time without being able to fix problems.
Posted by ChicksHateMe, 03-11-2014, 07:23 PM
Reaching the size they have IN such a short period of time is a major part of the problem.
Posted by Ninjapanther Hosting, 03-12-2014, 04:43 AM
I am sure he can afford to have ratelobby running ,maybe he does not want loads of bad reviews damaging for his business. That would make good business sense taking it down or just maybe the new one on the front website he is using instead is good enough.
Posted by host565, 03-12-2014, 04:58 AM
There using get kudos now....essentially handpicked tweets about their buisness If you search twitter for mentions @ezpzhosting there is certainly no mention to the negative tweets they have on their website
Posted by wolvyreen, 03-12-2014, 05:27 AM
Apparently when migrating the old cluster to the new cluster, the performance of the servers were not workign as expected and as such, EZPZ paid SpamExperts to perform the sync for them. It has apparently been syncing all week. To get around the delays, All I did was login as ROOT to the VPS, Go to Plugins -> Professional Spam Filter -> Domain List. Then I find the domain where the client is complaining, and toggle their protection to OFF to allow instant delivery of mails. Yes, the protection is off, but at least my clients are getting their mails again.
Posted by Lanfr, 03-12-2014, 05:47 AM
Every day problems of emails, emails that arrive late or do not arrive at their destination. Hundreds of customers who complain of this problem. I have clients who have associations, healthcare, lawyers, and other very important that you do not work the email. Ticket continue on problems email. I'm going crazy. Yes, the problem SpamExpert Could be, but I'm not sure of this, the fact remains that ezpz has the wrong configuration of your networks from the beginning and now all of their customers are paying for this problem.
Posted by victormeldrew, 03-12-2014, 05:58 AM
If your not happy with them just move to a new host, like most of the others have.
Posted by Lanfr, 03-12-2014, 06:53 AM
Yes, in fact that's what I'm doing, I'm moving my sites to another provider, the problem is not that. The real problem is that the mail does not work, and now I have the problem is not resolved.
Posted by host565, 03-12-2014, 07:11 AM
Who did you decide to move to?
Posted by Lanfr, 03-12-2014, 07:14 AM
If it can be of help to others who have problems mail, I removed the MX: 10 mx1.thewebhostserver.com. 20 mx2.thewebhostserver.com. I added MX and directed to the domain domain. MX domain 0. Now the email Seems to work.
Posted by host565, 03-12-2014, 07:17 AM
Be careful I had an issue yesterday with adding mydomain.com with priority 0 it kept not saving I had to go for priority 5 This avoids their filtering and uses your servers local spam settings such as spam assassin
Posted by Lanfr, 03-12-2014, 07:24 AM
ok, thanks for the clarification.
Posted by host565, 03-12-2014, 07:32 AM
I'm curious are you happy to share who your new host is?
Posted by Lanfr, 03-12-2014, 07:45 AM
eukhost server dedicated
Posted by oasis786, 03-12-2014, 08:33 AM
How hard is it move and what is the process, if you don't mind me asking? We have a reseller with around 20 sites.
Posted by CyberHostPro, 03-12-2014, 08:39 AM
20 sites is probably too much for a dedicated, your best with a VPS. Ezpz I believe do VPS too if your happy with them as a company but just not liking the reseller service.
Posted by victormeldrew, 03-12-2014, 08:48 AM
20 sites is probably too much for a dedicated ? how do you work that out.
Posted by victormeldrew, 03-12-2014, 08:51 AM
20 Sites should take about 30 minutes max, just make full cPanel backups and select ftp that way you can transfer them straight to the new server and just restore them.
Posted by Lanfr, 03-12-2014, 08:51 AM
Yes, even to me, EZPZ 20 sites with SSD VPS is a great choice.
Posted by TriStar, 03-12-2014, 08:56 AM
I believe he meant the other way around, a dedicated is too much for 20 sites.
Posted by CyberHostPro, 03-12-2014, 08:59 AM
exactly Typo!!
Posted by jk477, 03-12-2014, 09:52 AM
I've been with EZPZ for a few years and till a month or so ago everything was good. Now I am having problem after problem and clients are leaving because of it. As others have mentioned the problem at the moment is emails not working / taking hours and hours to come in. I've pretty much had enough... Does anyone have any other recommendations on UK reseller hosting? Cheers
Posted by Ninjapanther Hosting, 03-12-2014, 09:54 AM
He means that to little for dedicted, your better of with a VPS I understood him.
Posted by host565, 03-12-2014, 09:55 AM
jk477 - i know another poster mentioned eukhost.... i migrated from eukhost 2 years ago to ezpzhosting and certainly in the 1st year i never looked back. I have had quotes from brent at veerotech.net and also speaking to eukhost.
Posted by CyberHostPro, 03-12-2014, 09:59 AM
I often confuse myself!
Posted by Lanfr, 03-12-2014, 10:22 AM
Surely he meant that a dedicated is too much for 20 sites, we are a dedicated 800 sites, 20 sites for a VPS SSD is great.
Posted by HostXNow_Chris, 03-12-2014, 10:24 AM
They got big and very fast which has caught up with them and now it seems Dan is doing his best to resolve the issues ASAP. Pretty much sums it up, so why is thread still open...
Posted by fulhamdan, 03-12-2014, 10:30 AM
I cant understand why EZPZ have not let clients know that this is something that we can do. I have just done it for two domains and emails are getting through again. A simple workaround for the short term.
Posted by wolvyreen, 03-12-2014, 10:34 AM
I'm curious, wy bother doing this when you can just toggle the spamexperts protection on or off and if it is off, the mails are delivered instantly. You don't need to change MX records. I imagine with over 1000 websites that you said you have, you are on some VPS servers? this should give you root access and allow you to do just what I mentioned above.
Posted by fulhamdan, 03-12-2014, 11:00 AM
Received this from EZPZ; We got an update from spamexperts regarding this. The new servers are finally ready and we are now updating the IPs. Everything is expected to get back to normal within today.
Posted by wolvyreen, 03-12-2014, 01:34 PM
Correct...What baffles me is that there were promises made of keeping us informed and I have not seen ONE email go out this week AT all! I'm very disappointed in EZPZ...
Posted by jk477, 03-12-2014, 02:45 PM
Thanks will check them out.
Posted by Host4Geeks-Kushal, 03-12-2014, 02:47 PM
Lack of communication it seems, maybe they are jut too engrossed, fixing their servers.
Posted by wolvyreen, 03-13-2014, 04:25 AM
Well, the volley of excuses I have received over the past week is just dismal to be honest... This is all in the same ticket. Open since last week. but NUMEROUS excuses.... it get's very humorous after a while! I wasn't sure if I should post this but to be honest I'm pissed! I have removed names as I do not like naming and shaming but I just can't believe that there has been NO communication to all clients since last week on this issue. The latest response I got was yesterday which was the following: I like the way delays are used as a valid reason as to why the problem has not been solved. we were promised last week that the migration to the new hardware would not affect us AT all! well, I beg to differ.... Last edited by wolvyreen; 03-13-2014 at 04:29 AM.
Posted by user1h2u11, 03-13-2014, 05:25 AM
I'm getting exactly the same type of responses, it'll be 24 hours more, it'll be completed later today, okay 24 more hours... it drags on a bit..
Posted by fulhamdan, 03-13-2014, 06:28 AM
has anyone had any contact with EZPZ today? Is it all back up and running again? The toggle protection setting has got people off my back but I would rather that I could turn it on again but dont want to if the delay is still there.
Posted by wolvyreen, 03-13-2014, 07:10 AM
I've heard nothing today. I'm just disabling Spam Experts for the users that complain.
Posted by fulhamdan, 03-13-2014, 07:54 AM
doing the same, just had a client complain about to much spam so switched on spam assassin and that seems to be doing a job.
Posted by Digital Essence, 03-13-2014, 08:31 AM
It seems that SpamExperts is working again. Yesterday I had a flood of emails come in from days ago and now emails arrive within a few minutes as opposed to hours/half a day later/not at all. Also I now receive all ticket emails (opening a ticket and when it is replied to) when before I didn't get any and finally, I can login to SpamExperts in CPanel and so can my customers.
Posted by Lanfr, 03-13-2014, 09:39 AM
Today, we have not had any problems email, maybe they fixed the problem?
Posted by fulhamdan, 03-13-2014, 10:02 AM
have switched back to SpamExperts for one domain and delivery is prompt although I still cant login to SpamExperts, just toggle the protection.
Posted by oasis786, 03-13-2014, 10:32 AM
I can now send and receive emails. Someone, somewhere must have fixed something.
Posted by Digital Essence, 03-13-2014, 11:12 AM
Thank the lord for small mercies eh.
Posted by fulhamdan, 03-14-2014, 04:32 AM
Hmmm, issues again, a lack of emails this morning...
Posted by wolvyreen, 03-14-2014, 07:16 AM
I just love the fact that the migration was not meant to affect our service....LOL!
Posted by AzaraT, 03-14-2014, 07:57 AM
Demeter has been down all morning and there's been absolutely no communication from them, and no ticket reply. One thing is that you have a problem, it happens sometimes (well, way too often with EZPZ lately), another thing is how you communicate and handle these problems. This is something EZPZ no longer do very well. We already moved all of our clients off from EZPZ but still hosting our own site with them. This will change very soon.
Posted by fulhamdan, 03-14-2014, 02:37 PM
can i ask who you moved to? I was thinking about moving myself but would want UK based with a similar price point (reseller package) and something that includes WHMCS license.
Posted by Lanfr, 03-14-2014, 02:44 PM
I confirm this, I do all morning two servers down, it has become really poor service, every day problems, EZPZ not recommend to anyone.
Posted by Lanfr, 03-15-2014, 05:00 AM
Also this morning, the Demeter server is down for more than two hours, it is to you?
Posted by Lanfr, 03-15-2014, 05:35 AM
Correction, the server demeter is down from hours 1 AM tonight, no support ezpz answers.
Posted by Lanfr, 03-15-2014, 06:43 AM
Now, even the server SRV2 and Demeter are down, someone has heard of this? EZPZ not respond.
Posted by Greystoke, 03-15-2014, 07:40 AM
Demeter is still down and no answer from support.
Posted by Lanfr, 03-15-2014, 07:46 AM
Yes, Demeter and SRV12 are still down. EZPZ possible that no one is answering? I have all my customers angry.
Posted by AzaraT, 03-15-2014, 07:46 AM
Demeter is down because /tmp is full. Such an easy problem to fix, but it's been down for 13 hours or so. What a disaster this is. We moved our last site away from them this morning.
Posted by Greystoke, 03-15-2014, 07:48 AM
Where did you move to. Need somewhere where support know what they are doing.
Posted by AzaraT, 03-15-2014, 08:03 AM
Started out with EZPZ quite a while ago and moved on to dedicated servers a year back or so. Had initially planned to keep our customers at EZPZ and just put new people on the dedicated servers but we moved everyone over a few months ago as things started to get bad. The last account we moved was our own website (which is on demeter).
Posted by theboylard, 03-15-2014, 08:12 AM
Over the last 2 days I've had loads of up/down reports on Cerberus. I've had far too many reports over the 5 years I've been ezpz. I've got loads of posts saved from the forums after Dan denied saying anything regarding notification of updates, after a server upgrade that took nearly 2 weeks to complete!!! As soon as I see a mention of "anything" upgrade, I always inform my customers and make sure I take regular backups. In 5 years, not one upgrade to any part of ezpz network/systems that could affect me, has been completed without downtime/loss of service/loss of customer data, followed by Dan promising to keep us all informed of future progress. Like others have said, Dan and ezpz started out as the saviour and the value they offer is fantastic. But value without service/uptime is pointless. I've paid annually to keep prices in check and so I can't leave before November, but I am investigating other reseller providers and may spread the load (joke, I make no demands on any of the services!) over small vps or cloud providers. To whit, anyone suggest a cloud operator that can offer a reseller like enviroment, with whm/cpanel preferably and I'll buy my own whmcs licence? Good luck all.
Posted by Lanfr, 03-15-2014, 08:19 AM
Still nothing, the two servers are still down, no answer. I think Dan is the only one working on EZPZ, you can not answer that link, Dan will stay asleep. I'm really worried about this situation, I would like to transfer all my accounts from Reseller to Dedicated, but not having root access can not migrate with WHM, so I have to make up for any account, more 1000 account, it is a bad situation.
Posted by AzaraT, 03-15-2014, 08:27 AM
We used http://deasoft.com/whmreseller.php to transfer the accounts, there's a function to do it (albeit it is a little buggy so had to confirm all the account was transfered OK manually). But I think you can't make backups as long as /tmp is full, so probably out of luck until the server is back up.
Posted by Lanfr, 03-15-2014, 08:34 AM
Thanks for your advice.
Posted by You4Hosting, 03-15-2014, 08:53 AM
Are the servers still down ? I'm not sure what's going on with EZPZ, they have had plenty of time to hire staff?
Posted by Lanfr, 03-15-2014, 09:00 AM
Server demeter is down from 13 hours. Server SRV12 is down from 6 hours. no response from ezpz
Posted by Greystoke, 03-15-2014, 09:32 AM
Demeter is back up.
Posted by Lanfr, 03-15-2014, 09:58 AM
Yes, now works.
Posted by Greystoke, 03-15-2014, 01:40 PM
Demeter Down again. /tmp 100% Full
Posted by Lanfr, 03-15-2014, 02:01 PM
Yes, is down again.
Posted by You4Hosting, 03-15-2014, 02:51 PM
That's not good.
Posted by Server Management, 03-15-2014, 03:06 PM
Sadly that's what happens when you continue to load a reseller account with account after account not realising the time when you'll need to migrate away will cause major problems for things like DNS changes and everything else.
Posted by LeilaEZPZ, 03-15-2014, 06:42 PM
Hi Everyone I'd just like to introduce myself to you all. I'm Leila and I'm the new Community Manager at EZPZ. EZPZ has grown at a rapid pace in the last 6 months and as a result, we have had to take on a number of new support staff to deal with the demand. I'm one of these new additions and although I'm not technical support, I'm here to communicate directly with our customers and listen to any suggestions, feedback and gripes you may have. It's probably worth mentioning to you all that I've been an EZPZ customer for just under 5 years and it's great the see it grow and expand. With growth can come some teething problems like increased support tickets and, as I mentioned, we've taken on more support staff to deal with these issues. Please be assured we are doing all we can to make your experience with EZPZ as smooth as possible. Our top priority is to reduce the waiting times and we will be implementing new procedures to enable this to happen. I'm keen to hear your feedback, so please contact me via our new community email community@ezpzhosting.com or on Twitter @LeilaEZPZ. Please note, I cannot answer any support tickets, these are dealt with by our technical support team. I will, however, endeavour to help with anything else if I can. Kind Regards Leila Gregory Community Manager EZPZ Hosting
Posted by JSHosts, 03-15-2014, 07:26 PM
Sorry to hear about the problems a lot of you are having. If you transfer to a VPS or Dedicated Server with EZPZ I'm sure Dan could help you get all the accounts transferred over, even if there is a small fee for doing it. It shouldn't take too long as he'd have root access to both.
Posted by SDS-Michael, 03-15-2014, 11:27 PM
I'm sitting here reading this thread, and I'm honestly shocked that EZPZ has gone downhill, I used to see good things about them, and have recommended them in the past to people needing UK and Singapore hosting.
Posted by JixHost, 03-16-2014, 12:34 AM
Just wondering how this helps the underlying issues? I can understand fast growth, the best to handle that (by my own experience) would be 1st, deploy new servers asap.. 2nd add on to an existing staff. Deploying new servers immediately is paramount as crowding servers compile issues beyond control, no matter how much staff or client liaisons there are..
Posted by NCSBusiness, 03-16-2014, 04:40 AM
Nice idea but I can't help but feel this is 30 pages and many months too late plus also the many clients that have already jumped ship - myself included. I do hope this is the start of change and better communication with clients as this seems to be where EZPZ have failed so miserably. Good luck in your new role :-)
Posted by m8internet, 03-16-2014, 10:05 AM
I transferred two Reseller accounts, and there was no charge The T&Cs do state there is a charge, but I was advised this is only for extremely large transfers (what ever that may be!) The external transfer was 200 accounts and it took three days The internal transer from Reseller to SSD-VPS was completed within 24 hours, although the setup process took longer!
Posted by m8internet, 03-16-2014, 10:11 AM
This position makes sense, as the facebook page was going a bit wild and windy However, it seems strange to disable the forum now that you are in place to monitor this The last few weeks have seen two users (I won't call them people) posting some right rubbish! I've only used Twitter once, and that was to resolve an urgent issue, as I couldn't even access the EZPZ Hosting website (although it was my fault) The main issue has been the lack (reduction) of newsletters and advance server maintenance notices There have been some discount offer newletters, but they are nothing compared to what Heart Internet used to offer... Sadly the lack of advance server maintenance notices is now similar to Heart Internet I used to receive such advance notices and this was an excellent feature, but now it is the other way round and the first I know is when I receive a warning eMail that the server cannot be found
Posted by LeilaEZPZ, 03-16-2014, 10:12 AM
Thank you for your well wishes You may be right, it is too late for those who have 'jumped ship' and that's regrettable. The unfortunate thing with fast growth is that it takes time to build a good team around you. We are only looking for high quality Tech Support to best help our customers. Hopefully it will be clear to our customers that we're doing everything we can to provide an excellent service and that this is reflected in reviews here and on other sites. Leila
Posted by Criot, 03-16-2014, 10:15 AM
Whilst you probably do require the additional staff to handle the support tickets, you could significantly reduce those tickets if the service reliability was improved, rolling out more servers and under crowding servers would improve this greatly...
Posted by wolvyreen, 03-17-2014, 03:37 AM
Scary to see over the past month the average ticket response time drop. Today it is sitting on Average 58min. ouch!
Posted by Lanfr, 03-17-2014, 08:32 AM
LeilaEZPZ, how many beautiful words you said? This morning I opened two tickets at 7:00, still no answer. What beautiful words, just words.
Posted by victormeldrew, 03-17-2014, 08:36 AM
This thread reminds me of a tramps over coat it goes on and on and on. EZPZ have had ages now to sort this problem, to me it looks like they will never get it sorted.
Posted by user1h2u11, 03-17-2014, 11:10 AM
Had a few slow emails again this morning, no reply from my tickets. Really no trust in this host left anymore, anything they say I can't take as truth. Wish I hadn't paid in advance...
Posted by host565, 03-17-2014, 11:15 AM
Hello, Everyday they extend how long they think it will be.... By my watch it's 15 days since this started and they acknowledge the issue. I consider this to be downtime and failing to provide a service that we pay for. I wonder how our consumer rights stand?
Posted by user1h2u11, 03-17-2014, 12:18 PM
I'm in the same boat, I'll give them the benefit of the doubt (easier for me) and if it does get better and remains better i'll leave off. But if this issue continues I think i'll seek some free legal advice, to try and get some money back.
Posted by Server Management, 03-17-2014, 12:25 PM
So your willing to stay but if it doesn't work your way you want money back. How exactly does that work?
Posted by HostXNow_Chris, 03-17-2014, 12:54 PM
Can you find the same features etc at the same price with good service (before EZPZ had issues due to growth) elsewhere? If not, you are probably best off waiting it out.
Posted by user1h2u11, 03-17-2014, 01:16 PM
Thats exactly what i'm saying? I've prepaid over 9 months in advance so if this issue is not fixed in the next month(ish) then I will definitely move host and try and get the 8 months prepaid back as I'm really not receiving the service I paid for. Clients complaining that emails aren't being received by customers, thats just not acceptable when a client is trying to run a business and I have to keep passing the message on to them... 24 more hours.. The features isn't a big deal, I just want a reliable UK host, and thats what EZPZ are advertised as, so yes, I could easily find a host offering the same features. Last edited by user1h2u11; 03-17-2014 at 01:19 PM.
Posted by Sidekick, 03-17-2014, 01:18 PM
Its too bad their service and reputation have gone down the drain now. But they they still provide the most value for money compared to its competitors. Lets hope dan get all this issues resolves and get back like how they were before.
Posted by host565, 03-17-2014, 02:14 PM
I have a VPS and thus im not entitled to a refund. I was advised that the spamexperts fix would occur before the weekend. I was advised it would finish saturday. I was then advised it would finish Monday morning.... I am now advised they have no idea when it will be fixed! If anyone wants to write to EZPZHosting, i believe they are a sole trader not limited company. They used to use EZPZ Hosting, 56 London Road, Lowestoft, Suffolk NR33 7AQ On their website they have EZPZ HOSTING, CAVELL HOUSE, STANNARD PLACE, ST CRISPINS ROAD, NORWICH, NR3 1YE Im going to write to both and complain! Leila EZPZ - maybe you should get a statement to release from Dan
Posted by host565, 03-17-2014, 02:41 PM
i have just found ezpz first acknowledged the issue to me on 21/02/2014 thats almost a month ago!!! i have now complained and asked for a refund on grounds that they have breached the written contract we entered into
Posted by host565, 03-17-2014, 03:04 PM
I lodged a paypal dispute for my renewal. This entered me into a resolution progress where according to paypals wordings it should allow the seller (ezphosting) to add their comments and look to resolve. Instead Dan or his WHMCS billing system decided to suspend by hosting account. Lovely! I have asked him to resinstate and awaiting an update
Posted by Criot, 03-17-2014, 03:57 PM
Good luck with that, the majority of hosts have it outlined in their ToS that they will suspend if Disputes/Chargebacks are opened. I found this under the 'Grouns for Suspension and Termination' section of their ToS: * Performing a chargeback on any transactions past or present will result in account suspension until resolved. If a chargeback is issued we reserve the right to remove your account, impose a £50 fine per chargeback and deny any future business.
Posted by victormeldrew, 03-17-2014, 04:04 PM
That's nice of them looks like they must want to loose the rest of there customers doing things like this. Paypal will refund anyone who as paid in Advance if your not getting the service you have paid for.
Posted by victormeldrew, 03-17-2014, 04:06 PM
Also cant be that big because no VAT details
Posted by host565, 03-17-2014, 04:14 PM
I have been contacted by Dan who has advised there is no longer an issue with spam experts delaying incoming emails. Apparently they were interpreting my ticket chasing them for an update on whether they had fully replaced their cluster. They have also advised im lucky my account wasnt deleted and its data. So if what ezpz are advising this evening is the truth then my earlier posts were out of context. EZPZ apologies for this but your correspondence was not clear.
Posted by Server Management, 03-17-2014, 04:32 PM
Being VAT registered doesn't determine size as it's simply a threshold but you can register for VAT at anytime before the threshold. It also creates another set of accounts for the business.
Posted by Lanfr, 03-17-2014, 06:15 PM
Now, all server is down for problem Datacenter from 1 hours.
Posted by host565, 03-17-2014, 06:17 PM
It's a kent science park power issue.
Posted by Lanfr, 03-17-2014, 06:21 PM
yes, problem datacenter.
Posted by Misho, 03-17-2014, 06:21 PM
Sabotage of dissatisfied EZPZ users
Posted by host565, 03-17-2014, 06:23 PM
Any still experiencing issues with spam experts?
Posted by Misho, 03-17-2014, 06:26 PM
It was all worked OK before the an outage, at least for me.
Posted by oasis786, 03-17-2014, 06:38 PM
This is painful.. Server down!
Posted by Lanfr, 03-17-2014, 06:40 PM
http://status.ezpzhosting.com/services/dc-kent
Posted by theboylard, 03-17-2014, 06:51 PM
My first alert was at 21.03 this evening - just after I did a whmcs reinstall! Sorry i broked it! Still, it meant I ahd a chance to look up their social side. Nice to see Leila keeping herself busy. Personally though if I was Leila, I'd be pinning Dan down for an honest, factual, written in stone statement about what the **** he's going to do with this mess? I'd walk but that means waving goodbye to my hard earned, and I'm loathe to give them anything more. Unhappy camper no. 72 Last edited by theboylard; 03-17-2014 at 06:52 PM. Reason: smellcheque
Posted by LeilaEZPZ, 03-17-2014, 07:10 PM
We apologise for the inconvenience caused, however tonight's outage was out of our control. There was a power related issue at the datacentre. In the 6+ years we've used this datacentre, we have only ever experienced power related issues a couple of times. We'll update you with the reason for outage once we receive it from the datacentre.
Posted by theboylard, 03-17-2014, 07:44 PM
Pull up a chair Leila, you're gonna be busy. Meanwhile, someone is busy with Faceache! Saved a copy of their work before someone removed it, instead of fixing things. Made me laugh though Ezpz speedo And attached to this post Attached Thumbnails
Posted by theboylard, 03-17-2014, 07:47 PM
It's alive!
Posted by Lanfr, 03-17-2014, 07:58 PM
Solved the problem of data center, are now gone all the databases on the server SRV12. I'm afraid.
Posted by Lanfr, 03-17-2014, 08:02 PM
Cpanel get error: Error while connecting to MySQL: Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2). Error from MySQL query: Can't call method "do" on an undefined value at /usr/local/cpanel/Cpanel/Mysql.pm line 1195, line 1. Helpppppppppppppppppppppppppppp
Posted by technut, 03-18-2014, 12:33 AM
Not completely true. A 100% refund through Paypal is only valid from original purchase date until 90 days. After that Paypal will take an increasing percentage of fees from the refund amount the older the request for a refund is. We know as we asked for a full refund and got charged fees to get our own money back. What a scam Paypal has!!
Posted by ChicksHateMe, 03-19-2014, 03:20 AM
Somehow I stopped getting notifications from this thread, so I thought everything calmed down. Since I am missing mail, I thought I'd come check, and WOW, I missed a LOT. As far as email. I ALWAYS get an email from ebay when I sell something I get the Sold notice, the paid notice, the shipping label printed notice and the payment complete for the label. Tonight it skipped right to the paid notice. I looked and the pingdom for my server said it was at 100% for the last week, but I still have no trust. For renewals, I suggest doing what I do, clear out your payment methods before you move, so that it fails. Might also want to call the CC company too and block. I've lost all faith... Can't wait to get out of bed so I can do what I need to do, so I can leave this all behind. I could have saved a ton going with an EIG Reseller plan and had better results. I am ******!!!
Posted by wolvyreen, 03-19-2014, 04:55 AM
It seems the couple of times is mostly recently because there were also power outages a few weeks back in the london datacenter.
Posted by LeilaEZPZ, 03-19-2014, 04:17 PM
We completely understand everyone's frustrations and actions have been taken to improve both service and support. These threads come about through frustration and we can see a number of you are also concerned. We are working hard to get the service and support levels to what you all expect, but we will need feedback and cooperation from our customers. We can only help people if they raise issues with us. Of course I'll continue to monitor this thread, however, the best way to help us improve is to contact us directly. If you would like to take part in a feedback session, please email community@ezpzhosting.com Leila Gregory Community Manager EZPZ Hosting
Posted by Server Management, 03-19-2014, 04:24 PM
Feedback is all over in this thread can't you see it?
Posted by LeilaEZPZ, 03-19-2014, 04:55 PM
I've already taken notes from this thread. We want to conduct this properly so everything is covered and addressed in the appropriate manner. In addition, we want to build relationships with our customers so they feel they can easily feedback to us if they have a suggestion or if an issue arises. Leila
Posted by user1h2u11, 03-19-2014, 05:01 PM
In all fairness, keeping contact with customers through on-going problems is pretty obvious (would of also meant less support tickets and a faster response time). Offering less downtime/more stable service, pretty obvious. Better support (not just generic responses, a bit of character and genuinely helpful), once again pretty obvious. We're not asking for loads, we just want a reasonable ticket response time (sometimes its okay other times it takes several hours, 6.5+). Just too add, I'm not currently having any problems, emails seem much better (?), haven't really had much downtime (3-4 minutes last couple of weeks according to pingdom) and support times range from 40m-5 hoursish from my experience. So all I can say is I hope it all stays groovy! Last edited by user1h2u11; 03-19-2014 at 05:11 PM.
Posted by CalJ, 03-19-2014, 05:09 PM
Great to see EZPZ getting back on form
Posted by LeilaEZPZ, 03-19-2014, 05:37 PM
We are doing our best to ensure high quality service. I know people are frustrated, but we need to be given a chance to rectify what our customers feel aren't working. As I mentioned before, we had a spike in customers in recent months and as a result, we've had to respond to the high demand by taking on new staff, me being one of them. We are working hard on all aspects of business and we are listening to people's gripes. If you would like to voice your opinions, please contact us on community@ezpzhosting.com as I mentioned above. Leila
Posted by Muchtar_GIGEhoster, 03-19-2014, 10:32 PM
Sometimes even the easiest things had to be done by Dan_EZPZ at the ticket section. I wonders.... I understand that spike of customers should be in line with growth of servers and supports too, especially server management, and support staff (L1, L2, & L3) IMHO, WHT members review, and opinions (not to include some new members who post and disappear) are voicing out their views and opinions because they knew EZPZ from this forum, and what their experiences, impressions, they share to this forum members too. Question is, why customer from WHT forum need to contact the email to voice out their opinions? They can still voice out their opinions, impressions and experiences on this forum right? or WHT(WebHostingTalk) is no longer talking about hosting stuff? This is my opinions and impression, not about judging, please have your own discretion for opinions. I am still with EZPZ and still believe in EZPZ, active customer of EZPZ.
Posted by theboylard, 03-20-2014, 07:00 AM
All good points @muchtar, but the one thing I've got from ezpz in 5 years is they don't like to wash their dirty linen in public. Which is fine, if they communicated with us in the first place! The reason why forums like this exist is to give a voice to those who wish to say something about a service provider. ezpz had a perfectly good example of a forum that offered a reasonable mix of public and private access. It wasn't as well used as it could have been, but that I think was mainly down to limited resources on ezpz' part - not enough bodies/inclination to actually communicate. They did promote one or 2 guys to mod/helper status but they disappeared a long time ago. My problem with the forum was the pruning. There was an outage a few years ago that got a lot of people posting. Eventually Dan stepped up to the plate, made a lot of noises and promises, but ultimately mothing changed. We all just carried on, blithely ignoring the writing that was so very evident on the wall. If ezpz really want to hear their customers views, especially in light of this thread, then maybe they should come here and discuss them like adults - I'm sure the wht team will moderate appropriately? In the past I have had a number of tickets/conversations with Dan, and me being sad/distrusting of anyone who denies pruning, I now record/screenshot everything said/done. Why don't I just leave? Because of the amount of paid time I have left. I've asked the question and been told no refund. Later in that conversation I'm given a month free! Which seems to be their answer for most things. Unless things change miraculously, I doubt I'll still be with them in a year, I may jump ship sooner if I can find an offering that suits my small needs. Back to you Ezpz...
Posted by LeilaEZPZ, 03-20-2014, 08:04 AM
The reason I've asked for people to email me is so that I can manage this feedback effectively. I'm not, at all, asking people not to post their thoughts here. Quite the contrary. I've found this thread extremely useful and informative and, as I've said before, I've taken notes and will be passing on my finding to management. You may not be aware, but I have also been a customer with EZPZ for over 5 years and I host a number of sites through them. So, I've experienced exactly the same as what everyone else has. The majority of the negativity has come since the sudden increase in customers and as I've mentioned a number of times already, steps have and will continue to be taken to deal with this. We are giving you all the opportunity to work closely with us to help improve EZPZ and have your voices heard. I would liike it very much if you'd take us up on this. Leila
Posted by Atlanical-Mike, 03-20-2014, 09:47 AM
Welcome to WHT Leila, hopefully you can change the light at EZPZ, and help them get back on track. Going to be a rough road but as you've said you was a customer before being an employee so you know how they can change. Good luck.
Posted by HostXNow_Chris, 03-20-2014, 09:51 AM
Yes, good luck Leila.
Posted by Lanfr, 03-20-2014, 04:13 PM
Yes, yes, welcome Leyla. The other day I opened a ticket to restore a website for a client of mine. You, you said that the site had been restored, however it was not true? This morning at 8:30 I opened another ticket Still no answer?? since this morning. Do you have backup? You do not have backup? I have a client waiting since this morning, but you do not give a damn.
Posted by user1h2u11, 03-20-2014, 08:00 PM
Please can you keep us updated on how that goes as backups are very important to me and many others (I understand you should always make your own and I do, but still. )
Posted by Vin_Dan, 03-21-2014, 02:40 AM
Hello, Even I have requested to restore a terminated account of one of my client and paid 25 pounds for restoring the account on March 6th. Even after 15 days after payment no one from ezpz care to respond, ezpz support is not the same as it was before. Vinoth Last edited by Vin_Dan; 03-21-2014 at 02:40 AM. Reason: spelling cor.
Posted by wolvyreen, 03-21-2014, 04:18 AM
I lost faith in R1Soft a LONG time ago. Now I just pay $10 a month for a VPS storage server and I bought myself whmeasybackup and I make ALL my own backups weekly. I have decided NEVER to rely on ANY host for my backups as backups are the life blood of your business and if you leave it to them, they might not do it at all or the backups might be corrupt! Check out http://whmeasybackup.com/ it's a once off cost and then just get yourself a vps storage server.
Posted by Lanfr, 03-21-2014, 05:38 AM
This is an advertisement for http://whmeasybackup.com? I can guarantee that R1Soft Backup works fine on my dedicated servers on EUKHost. Maybe it's EZPZ that many things do not work well.
Posted by wolvyreen, 03-21-2014, 05:44 AM
really dewd! an advert? a person can't even recommend something these days without people think you are trying to make a quick buck! Here is the original owner of the whmeasybackup software: http://www.webhostingtalk.com/showth...=whmeasybackup Just because I swear by it and I hate R1Soft and I recommend it, now I'm affiliated? If I was affiliated I would have had an affiliate value in the original URL which I don't ... There is no way for me to make money from the above post. Sigh...
Posted by Lanfr, 03-21-2014, 06:02 AM
I'm sorry I did not mean to doubt you. R1Soft I think is a very good software, but it must be configured correctly and above must be installed on the server very powerful, however many times it is installed on the backup server scarce and it takes many hours to perform.
Posted by theboylard, 03-21-2014, 06:29 AM
1 for whmeasybackup, although I don't use it to it's potential. Who are you using for your storage vps? Oh, just about to fire another ticket as I can't log in SpamExperts on any of my accounts and I am awaiting an urgent email! Just want to check it's not been swallowed by the filtering?
Posted by wolvyreen, 03-21-2014, 08:04 AM
I purchased a Storage VPS from EZPZ. Server is hosted in the US. Nothing is hosted on the server. Only the OS and CSF for a firewall...nothing more. I set up WHM Easy backup to backup all my client accounts once a week and transfer them to my storage server. FAR more reliable than R1Soft. I once had 3 days of downtime when my server crashed and asked for a restore of all accounts and the R1Soft server was not performing properly. So no thanks...
Posted by wolvyreen, 03-21-2014, 09:26 AM
If you guys are referring to EZPZ then I don't think this is accurate information!
Posted by DWS2006, 03-21-2014, 11:26 AM
Dan replied directly regarding EZPZ as late as the 10th, and users still mention him answering tickets after that. Definitly appears to be an unsubstantiated rumor. Thanks @wolvyreen for the kind words regarding WHMEasyBackup, I'm glad to hear that WHMEasyBackup is fulfilling your backup needs.
Posted by theboylard, 03-21-2014, 01:47 PM
I'm lost? Has somebody posted something that has then been removed? Reading the last posts from wolvyreen and dws2006, I get the impression that someone thinks Dan has left? IF so I don't think thats correct as I'm sure it was Dan replying to my tickets earlier this week? If not, then I have not got a scooby what is going on!!
Posted by DWS2006, 03-21-2014, 02:24 PM
A user with just a few posts stated that EZPZ had been sold. WHT mods likely removed the posts to avoid confusion (the poster did not provide any information/proof regarding any type of sale or takeover).
Posted by Ninjapanther Hosting, 03-22-2014, 03:03 AM
Dan posted on this thread and confirmed that he is not selling EZPZhosting.Just gossip by others.
Posted by voodish, 03-22-2014, 05:02 PM
Sale aside. The server(s) seem to run great at the weekend, which really does highlight overselling... extremely annoying.
Posted by emoun, 03-23-2014, 11:30 AM
Its seems like there are many satisfied customers of EZPZ Hosing.
Posted by theboylard, 03-24-2014, 08:21 AM
Fixed it for you...
Posted by SkyNetHosting, 03-24-2014, 08:40 AM
It seems everyone love to jump on bandwagon when things are going wrong
Posted by AzaraT, 03-24-2014, 08:48 AM
For me personally it is not because a few things went wrong. It was because: 1) Lack of communication. When I joined ezpz they would always send out e-mail notifications when something went wrong, or at least respond to tickets. Now they only respond to tickets/communicate once the problem has been fixed. Which have lasted up to 24 hours recently. 2) Some of the problems causing down time would take 2 mins for a decent tech to fix, yet the wait time has sometimes been more than 12 hours. There seems to be only one person who is capable of fixing server issues at ezpz. 3) There has not been one isolated issue, there has been so many issues lately. Yes things go wrong with hosting, if someone expected always to have 100% uptime at ezpz, then they have quite different expectations to what I find would be reasonable. Down time should be expected once in a while, but when it happens as often has it has lately and when you take 1 and 2 into account it is hard to put your trust in the provider.
Posted by LeilaEZPZ, 03-24-2014, 11:31 AM
Lack of communication has been highlighted a few times and that's one of the main reasons I'm here. I'm working closely with management to make sure that planned and sudden downtime is dealt with quickly and efficiently and any other problems that are flagged, I can follow up on. However, that doesn't mean that I'm here to be contacted the moment someone submits a ticket. The average response time on the home page is exactly that, an average response time. Some tickets will take longer to respond to due to complexity of the problem. Even the tickets that take a few hours, I think we are still very competitive with response time and only by paying a lot more elsewhere will you experience response times like EZPZ's. I'm in the process of setting up a feedback group. Please let me know if you're interested. You can follow @LeilaEZPZ on Twitter for more updates on this. Leila
Posted by Lanfr, 03-24-2014, 11:33 AM
This morning I opened a ticket at 7:30 am: Could you restore the site xxxxxxxxxxxxxx (files and database) at the day 03/22/2014? Now, the hours are 16:33, no response by EZPZ. This is normal behavior to you?? I have a client waiting since this morning. EZPZ is seriously hurting my business and I would not recommend it. I understand AzaraT.
Posted by Lanfr, 03-24-2014, 11:35 AM
View Ticket #EZ-389792 10 hours of waiting, unanswered.
Posted by LeilaEZPZ, 03-24-2014, 11:38 AM
Chasing...
Posted by SkyNetHosting, 03-24-2014, 11:46 AM
I'm really sorry to hear about the issues that you are facing but I was actually referring to someone's comment about EZPZ being sold.
Posted by Lanfr, 03-24-2014, 03:15 PM
The problem is not yet resolved. The problems EZPZ, do not ever work out.
Posted by Lanfr, 03-24-2014, 03:54 PM
Leyla, Average ticket response time: 17 minutes -- Average server uptime last month: 100% in homepage. But, are not you ashamed of that? Respond within 24 hours.
Posted by Criot, 03-24-2014, 04:04 PM
Why would they be ashamed of 17 minute response times and 100% uptime?
Posted by DD-Matthew, 03-24-2014, 04:08 PM
Lanfr I think its best to say you should simply move on, EZPZ obviously cant live up to the standards which you are looking for. And if its effecting your business that much you need to make the change sooner rather then later, complaining here wont help.
Posted by Lanfr, 03-24-2014, 04:11 PM
Simply because it is not true. their response time varies from 8 hours to 24 hours. their uptime is this: from 97.65% to 99.2% as measured by Uptime Robot
Posted by victormeldrew, 03-24-2014, 04:14 PM
EZPZ have had weeks to sort this out for customers, i really don't think its ever going to get sorted.
Posted by Criot, 03-24-2014, 05:56 PM
I see, your post made it sound like they should be improving those figures that they have on their website.
Posted by user1h2u11, 03-24-2014, 06:18 PM
To be fair, I'm sure the response time is calculated, so it's somewhat accurate. But we don't know what categories it calculates for, might just be pre-sales.. or how it calculates it, last 24 hours - 7 days, etc. I usually get 30 minute responses - with some 2-5 minutes, if a tricky question I do get 8-12 hour responses and have had a few 24 hours. The uptime I agree I don't see how that works. They have several servers, so average overall or what? But you have to bare in mind the Uptime Robot is just your websites uptime, not even the servers. Plus it might just be their servers uptime, with 30 minute check intervals, which wouldn't be hard to get 100% average.
Posted by Atlanical-Mike, 03-24-2014, 10:05 PM
Mate I'd give them a few more weeks, Leila has only just joined their team and is doing the best she can by the looks of her twitter and here, she and dan might be the only ones fixing it, but I'm not sure. However try and work with Leila I'm sure they can get it done, but Rome wasn't built in a day, and they are just improving their support, it won't be fixed in a few weeks.
Posted by wolvyreen, 03-25-2014, 01:23 AM
What I would like to know is Lanfr posted his comment about his ticket not being attended to after 10 hours of waiting and 3min later Leila said she was chasing. That was at 03h38 PM according to WHT time. at 07h15 PM (3.5hrs later, Lanfr said the problem was still not resolved. So I would like to know if he has been replied to with good comms even though the problem is not sorted out or whether they have done ANY customer relations in this situation at all...If this problem is STILL not sorted out. I think Lanfr has a point! BUT if it is a problem that is difficult to resolve and they HAVE communicated to him, well then Lanfr, you need to give them a chance. Maybe if you could tell us what the problem is and how often they have kept you up to date AFTER Leila stated she was chasing...
Posted by Server Management, 03-25-2014, 02:18 AM
The last few pages of this thread has just been reiterating the same stuff over and over. Anyone going to say anything different?
Posted by wolvyreen, 03-25-2014, 04:33 AM
Well, I'm waiting for Kanfr to give us more info around whether his problem has been resolved or whether they have communicate agai with him regarding his problem. No response as yet.
Posted by Losvre, 03-25-2014, 06:09 AM
Not sure why everyone is complaining here and not taling any action. The main thing is that EZPZ is not for business hosting but good enough for learning the abouts on hosting, server etc. I never had a late response to my emails in 2 years with them. However, I lost most of my customers due to low servers and small, constant downtimes. Needless to say that I am moving out and no need from their rep to ask me for tickets etc. no time for these things. Thanks
Posted by Lanfr, 03-25-2014, 06:18 AM
No, the problem of the backup has not been resolved. This was the response of Dan at 11:35: ----------- This might take a couple of hours to complete as the backup server is also running several seed backups. What issue are they having with the site? It might be something we can repair in the meantime. ----------- In my opinion, they do not have a backup available, I now what I write to my client? This morning I opened another ticket at 7:30, because all my clients on a server can not install the CMS, get error: Now I get to page as if the server went into protection: 403 Forbidden Access to this resource on the server is denied! Powered By LiteSpeed Web Server LiteSpeed Technologies is not responsible for administration and contents of this web site! Still no answer. I wrote clearly, that you want to go away from your hosting, give me SSH access, I transfer everything to another provider. They continue to apologize, but do not solve problems and do not respond to the ticket. I believe that my discomfort will make it known to everyone on the Internet, is an unpleasant situation that is affecting my business. Then, about their uptime, if you want the public their uptime of all servers that I have.
Posted by Criot, 03-25-2014, 06:28 AM
The problem here is that a lot of you are saying that it's affecting your business, so in reality, you should be moving away when you've gave them more than enough chance?
Posted by victormeldrew, 03-25-2014, 06:31 AM
Yes i agree they had plenty of time to sort all this out, yet customers still moan and stay with them.
Posted by Server Management, 03-25-2014, 06:52 AM
Some of these clients are most likely on the deals they've done over the months like "double-up" or "half price and upgrade to the next plan" so if they move away for a short period of time then try to go back it'll be a different plan and price there most likely going to pay.
Posted by Lanfr, 03-25-2014, 06:54 AM
The main problem is that they do not respond to tickets , then when they answer does not solve problems . Many times they write that they have solved the problem and it is not true . Probably our has become a battle , I write badly about them here on WHT and they do not respond to the ticket. They should also understand the situation of the clients, before coming to write ill of them here on WHT I thought about it , but I had no alternative. Or do I have to report this , to whom? I lost many customers for their problems email , for about 2 weeks the emails did not work , why do not they warn that changed the mail server ? I think their main problem is the lack of communication with the customer. I want to clarify that the company spends at EZPZ more than 6000 GBP a year do you think about this behavior by EZPZ ? I want to go far away from them , but if you do not give me SSH access for all reseller plans that I can not change providers, too problematic.
Posted by Server Management, 03-25-2014, 07:41 AM
So your spending 500GBP per month on reseller plans?
Posted by Lanfr, 03-25-2014, 09:05 AM
Leyla see: Ticket #EZ-474073 #EZ-673442 #EZ-389792 EZ-026110 EZ-564026 EZ-485171 At this time (like every day) there is a server down SRV9.
Posted by oasis786, 03-25-2014, 10:41 AM
Server down again.. I don't even bother sending a ticket nowadays, just look in here to get updates or read the complaints on twitter
Posted by wolvyreen, 03-25-2014, 10:46 AM
And that should maybe tell you something about our loyalty to EZPZ! It is an indication of how great this company once was and we are still holding on to the hope that Dan can turn things around. The only problems that I am aware of at this present time is the one that Lanfr is having.
Posted by Lanfr, 03-25-2014, 01:34 PM
Now Yegor wrote me: -------------- First of all let us appreciate our deepest gratitude to you. It's very important for us to know, that our customers are really interested in our company's work and also strive for making our services better, more friendly and useful for users. Be sure, that all your notifications are taken into our account, and our team will work on them without fail and our admins will continue to monitor the performance of your servers from theirs side, so to do not let such issues to be repeated ever. We promise you, that we'll do all ours best in order to improve our work and be really the best hosting company for all our clients. Also please accept our most sincere apologizes once for all possible inconveniences and delays that have already been caused to you. -------------- I believe and hope that their best quality of support as he promised. We'll let you know next week.
Posted by HostXNow_Chris, 03-25-2014, 04:25 PM
This EZPZ thread is going to have the most post replies soon... http://www.webhostingtalk.com/forumd...ort=replycount Just proves how fast EZPZ have grown! Thread has quietened down and a bit so guess they nearly sorted things.
Posted by wolvyreen, 03-26-2014, 01:04 AM
The last thing I expected when starting this thread was to see such a massive response...I started the thread because I was getting tired of all the delays on the tickets and was getting concerned that I needed to move away. The email problems have been solved but the response times on tickets is still horrendous! It's just not the same as it used to be at EZPZ....
Posted by LeilaEZPZ, 03-26-2014, 06:12 AM
Lanfr, it's not my place to discuss your ticket publicly here on the forum. You were contacted straight away by Dan who advised you of the progress, when you raised this with me the other night. You are doing a large transfer between countries that is put into a queue and from our end, there's little, if nothing, we can do to speed this up. You have been kept up to date as much as possible. I apologise for not dropping you a quick message to let you know to expect contact from Dan. I really don't want this thread to turn into a support chasing thread as I'm not technical support, as I mentioned before. Please contact me via my Twitter or on the Community email if there's something you'd like to discuss. @LeilaEZPZ / community@ezpzhosting.com I can guarantee you all, if I say I'm chasing, I've spoken to someone immediately about your problem. As I mentioned in a previous comment, the average time is just a guideline and some queries will take longer due to complexity. As CW Mike said, I've just recently started, just over a week ago in fact, so please work with us to improve. I've reached out via our Twitter and Facebook to ask those interested in taking part of a feedback group to let me know of their interest. If you would like to be part of this, please private message me here and I will keep you updated on the progress. Leila
Posted by You4Hosting, 03-26-2014, 07:34 AM
I've been viewing this thread for a while now and I think now it's time for people to move on with EZPZ, they have clearly admitted the problems and now it's time to work with them to resolve them. Ticket response times have improved to 20 minutes for me and I personally think the EZPZ quality is back.
Posted by glenwheeler, 03-26-2014, 09:11 AM
I've just had a good read through this as I nearly went with these guys. After a good look into them I found a few worrying little things about the company in terms of some comments and opinions people had with them so decided to go else where For sure they might have had a little growth but they can't be that big. After looking, they are a UK based company who are not VAT registered meaning there not even making £60k a year. It sounds a little more like a one server bedroom job to me but wish them the best of luck.
Posted by StarWebHosting, 03-26-2014, 09:15 AM
If you look at the who.is information for EZPZhosting Dan is shown as a UK Sole Trader i'm not sure of the VAT guidelines for Sole Traders but i assume this is why EZPZhosting is not VAT registered.
Posted by HostXNow_Chris, 03-26-2014, 09:31 AM
They have far more than 1 server http://status.ezpzhosting.com Way over 50 servers. But choosing a provider on number of servers they have or whether they are VAT registered or not is not going to help much. Bad management or overloaded with work or combo of both is what causes the problems. EZPZ are simply just overloaded with work, although it seems they're doing their best sort it all so +1 to them for that. There are companies who have thousands of servers, yet they offer no better support than companies the same size of EZPZ or even smaller ones! Personally, I have always like using smaller companies, though make sure they've been running for at least 2 years to be one the safe side and always keep offsite backups no matter how reputable people say they are.
Posted by You4Hosting, 03-26-2014, 09:43 AM
If you read up on this. Sole traders do self assessment tax, so they are not VAT registered. If they were a limited company then that's when they have a VAT number.
Posted by NameVictor, 03-26-2014, 10:07 AM
Not true. You have to be VAT registered if your turnover (from EU Countries), is, or exceeds £79,000. See http://www.hmrc.gov.uk/vat/start/reg...o-register.htm It makes no difference if you are a sole-trader, Limited Company etc, you still have to register for VAT if you exceed the threshold. If the majority of your money comes from outside Europe for example: Turnover from European Clients: £25,000 per year Turnover from Non-European Clients: £75,000 per year Total turnover: £100,000 per year Then because their Turnover from European Clients is £25,000 per year, they would not need to register for VAT.
Posted by You4Hosting, 03-26-2014, 10:12 AM
Well my company is only small so I have quite a way to go yet. Thanks for explaining it.
Posted by Lanfr, 03-26-2014, 11:21 AM
Leyla honestly I do not understand you, Dan has not contacted me ever. The response time is about 10 hours, I do not want to send any mail to community@ezpzhosting.com, I want you to just fix problems in up to 1 hour, but this can not be with you lately. I opened a ticket last night at 11:56, this morning I received a response at 10:41 am, the problem has not been solved yet, now are the hours of 4:22 PM, my client do not work the email. Leyla Tell me what should I do??
Posted by victormeldrew, 03-26-2014, 11:33 AM
You would think they would have a contact number, i would never use any company that never had one.
Posted by HostXNow_Chris, 03-26-2014, 11:58 AM
Because too many would rather chat on phone for an hour which would've been resolved in ticket within just a few minutes. By not offering phone support the provider is able to offer better pricing, features and faster support via email/tickets.
Posted by victormeldrew, 03-26-2014, 12:02 PM
How can tickets be faster than phone support ? our customers call us not all but some and its sorted straight away. PS with tickets your back and to with replies, and it takes loads of time up.
Posted by HostXNow_Chris, 03-26-2014, 12:15 PM
How about "The password for my email has stopped working, please reset it and tell me what it is" Provider reset it to a secure password of say and then tell them it over the phone, now depending on accents etc it could take upto 30mins just for the client to say "Ok, password is being accepted now". The mistyping of password just gets firewall to block IP etc creating even more problems. So it could take upto an hour to solve in some cases with some type of clients. Issue is solved via ticket/email within seconds. That is just one example. There is back and forth on phone. At least with tickets everything is tracked which makes it easier for techs to check history. But each to their own and all that... some prefer chat, many prefer tickets. You prefer phone which is fine too.
Posted by user1h2u11, 03-26-2014, 04:23 PM
Loads of people prefer phone support! GoDaddy offers phone support so it can't be too un-economic, some companies can afford too and want to offer it and some don't. It's just another support option, but I don't think you need one and like you said a lot of companies don't.
Posted by victormeldrew, 03-26-2014, 04:27 PM
Loads of our customers love our phone support, and say how good it is in reviews. And if i was looking for an host i would not use one with no phone support.
Posted by wolvyreen, 03-27-2014, 01:18 AM
I ALWAYS tell my clients calling in to send an email to the support desk so we can track the problem. FAAR better AND it keeps a history to search on in case the problem was complex and needs to be referenced again. 99% of the time my clients accept the request to send an email and do just that! I prefer it that way...
Posted by Lanfr, 03-27-2014, 04:49 AM
The server(demeter) doesn't avalaible from 2 hours, all sites don't work, server is down. Leyla,can you check this issue please?
Posted by wolvyreen, 03-27-2014, 05:42 AM
Lanfr, you need to either PM her, tweet her, send her an email, or open a ticket. Leila already stated before the following:
Posted by Lanfr, 03-27-2014, 05:52 AM
Yes, I had opened ticket, but since no one answered, I have written here. However, now the server is running.
Posted by ChicksHateMe, 03-27-2014, 06:26 AM
Someone should put this thread out of its misery and lock it. By now people have; 1. Decided to stick with the problems and hope they go away. 2. Committed $$$ and can't afford to move until end of billing cycle. 3. Already left. Don't get me wrong, This is an important thread to read for people seeking a host, but to keep adding more crap and whining to the end of this thread seems useless. This thread is now WAY TOO LONG for anyone new to get through it, and for those who have already read and posted, I think they've/we've made a decision already. This thread should NOT be deleted, and people will still see it, or will find it in a search as it trickles down, but I think it's time to Lock this thread and start a new chapter. Last edited by ChicksHateMe; 03-27-2014 at 06:30 AM.
Posted by anon-e-mouse, 03-27-2014, 06:34 AM
Good to hear