r1soft

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Posted by DT-Spirit, 08-13-2009, 03:40 PM
I don't really know where should I post but I am wonder what do you guys think of r1soft? Is it a good solution to backup websites? And any comments on this? Thanks.
Posted by Spudstr, 08-13-2009, 03:49 PM
Great product, has saved a few our clients rear ends in the past.
Posted by XFactorServers, 08-13-2009, 03:56 PM
All I can say is wicked. Very easy to use, few times I deleted a file by mistake and just simply clicked to restore and got my file back
Posted by UH-Bobby, 08-13-2009, 04:38 PM
R1soft itself rocks, however, there are a few caveats. I had a lot of problems with trying to restore files using it. My server was in the Caro.net facility in Charlotte, and the backup server was in Chicago. The restore was very slow and had issues. So, I wouldn't try a long distance relationship I also had problems with Rsync, but I've since chosen backup providers that are close to my server, and that's alleviated all of my problems. I'm not sure whether the problem was provider related, or a problem with the distance. Other than that, R1Soft is nice.
Posted by Codelphious, 08-13-2009, 09:38 PM
R1soft is an awesome product. The only problem we've had with it was doing a bare metal restore... for some reason it didn't want to take, but their tech support came through and got it done. I'd recommend them.
Posted by skullbox, 08-13-2009, 09:42 PM
Overall, I think the software rocks. I had to rebuild a few blade servers with larger drives. I re-installed CentOS on the larger drives, re-installed the R1 agent and the restore was flawless. I have never tried done a restore across another network so I can't comment on that.
Posted by DT-Spirit, 08-14-2009, 02:38 AM
I have a question about it. I wonder does it mirror the whole server? What happen if the database fail or corrupt, is it possible to restore it? Do I need to MYSQL addon for it to work if I need to backup the database and the files. Thanks.
Posted by Scott.Mc, 08-14-2009, 08:35 AM
You don't need the mysql addon as mySQL is pretty good in recovering itself. So if you were to restore you would simply be repairing the databases afterwords. Unless you are running a very large database then there is no point in the mySQL addon as you will repair instead in very little time. We mainly use the mysql addon for very large databases to avoid the innodb log recovery which would take several hours to complete ontop of the restore time.
Posted by Blesta-Paul, 08-14-2009, 11:16 AM
It does back up the whole server at the block level, but the minimum amount you can back up is a partition. If you want the bare metal restore option you need to back up everything. You don't *need* the MySQL Addon, however there is a risk of database corruption which in most cases can be fixed using MySQL repair. So, it's a good idea to use the addon if can afford it. We have about 15 R1soft licenses and 2 or 3 of the MySQL addons. Their support has been stellar, they really seem to get it. I'm looking forward to CDP version 3, which I'm told will be out early next year. I know this because they called be a couple days ago to follow up and see how we've been doing.
Posted by DT-Spirit, 08-14-2009, 12:02 PM
Does it work if someone hacked into the server and delete the database? Is it possible to restore the database? Thanks.
Posted by AquariusStorage, 08-14-2009, 12:33 PM
You can rm -Rf / the entire server and then restore the entire server from R1Soft backups.... Time taken to restore is dependent on many factors such as location of the backup server, it not failing at ~65%, etc.
Posted by DATARTIM, 08-14-2009, 12:43 PM
Like anything it's not perfect, the biggest issue I have seen is people complaining that the restore time is too long. They have said that should be considerably lessened with version 3. It's still a fantastic solution.
Posted by TonyB, 08-14-2009, 01:32 PM
At this point I'm skeptical it'll be released. They've been talking about v3 for a year and still nothing. The release dates on the road map are ever changing: http://wiki.r1soft.com/display/TP/CDP+Product+Road+Map The public beta of single server is now in October it was originally set to be out in April. Now as for the topic at hand we use it and for the most part it's really good but there are issues. 1) Fragmentation of disk safes is a big issue. It causes the disk safes to slow down as they get older. That means slower restores and backups. We use XFS now to hopefully make the issue less of a problem. 2) Lingering bugs not resolved some being claimed to not be fixed until v3 (who knows when that'll come out). One annoyance for us is user restores some times cause the buagent to hang and we reported this I think almost 6 months ago and it's still not fixed. 3) Support is slow at times for issues.
Posted by Jedito, 08-18-2009, 06:38 PM
The software is good when it works, however, if you are interested in reasonable fast support, you should search somewhere else. We have a problem with one server license, and we got an answer 72 hours after submit a ticket, about another issue, we opened a "critical" ticket, and after over 30 hours, the issue is not resolved, response time goes from 19 hours to 7.
Posted by net, 08-18-2009, 07:03 PM
Hmmm... 72 hours is too long but we never experienced this. Most of the time, it is 8 hours. Just try to bump the ticket :-)
Posted by Jedito, 08-18-2009, 07:34 PM
the issue has been already resolved, and the priority was set to "low" when I created the ticket. However, the "critical" priority ticket still remains unresolved.
Posted by Jedito, 08-19-2009, 01:46 AM
I can't believe how bad this guys are for support, I'm pretty pissed now. The ticket still is critical, their last response was 14 hours ago, and probably they don't work at night, so, I guess that I'll need to wait another 6-8 hours for another response.
Posted by Jedito, 08-21-2009, 12:35 PM
Issue still unresolved, 24 hours without any response from them while the last was and auto-response saying "We have received the update you made to your issue. Thank you for getting back to us." In resume, their support is worst every day.
Posted by ataylor, 08-21-2009, 12:51 PM
When I implemented R1Soft about a year and a half ago (so these issues have probably been fixed now, but just in case) I remember the Windows agent just wasn't up to par compared to the Linux agent, in terms of reliability and resources used. I think the Windows agent was still fairly new at that point though. Main gripe I had with them is that they seemed to have more effective sales staff than they did support, but thats just an observation - I didn't deal with them that much, so I could be mistaken.