is skynethosting.net a good hosting?

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Posted by desfire, 02-17-2014, 10:04 AM
Hi, I've been looking for skynethosting reviews on webhostingtalk but they're from a long time ago, anyway, anyone using their plans?
Posted by HostingPas, 02-17-2014, 10:36 AM
i have use them since january 2014 in singapore server, the uptime really 99,9% and the support like as their says in their website 10-60 minutes, if you have an urgent ticket you can tell your Ticket ID by live chat... I like Matt Roberts in skynet, he always help me with fast response
Posted by desfire, 02-17-2014, 10:53 AM
Thank you! I'll wait for more reviews
Posted by HostWithLove_Cody, 02-17-2014, 11:09 AM
They do claim to offer a 30 Days Moneyback Guarantee so you can try their services firsthand if necessary.
Posted by desfire, 02-17-2014, 11:42 AM
Some companies are good in the first 30 days and then, they change. So I'll wait for more reviews, thanks
Posted by lafetech, 02-17-2014, 12:01 PM
Greetings, I can give a good review about their services.! Keep away from them even with a 10 feet pole.. I am with them since August 2013, the honneymoon went well, but since November, alot of problems came up. a couple of emails blacklisted, (event this morning, i had to tell them my self and open a ticket.) a couple of downtime here and there.! Support is alway's online, no phone, but chat only + email ticket. They dont move or react before you tell them that all hell brooke loose. their favorite line: "Please let us know if you need any further assistance", or "I will update the ticket soon". ohh, funny thing too: There are only 3 guy's that does the support.. Matt, James, Daniel... Now, how can a person can be online at 9AM and you see him online at 11PM the same day.. and back online the next morning ? Either they all sleep at the office or there all outsourced people that takes the sames names.! LOL (kind of funny for me) even funnyer when after talking to a person, and re-chat 5 minutes later, the same person does not remember your request.! But, the past 4 weeks have been an hell one. Down time over 10 hours in only one week (5 hours in the same day)... - Last wednesday February 12: sites down since 16h30 PM till 18h45, and then, from 19h55 till 21h30 EST. the sites went down again at 19h55 till at least 22h00 EST, they to change my server IP number to resolve this issue.. took them 5 hours to take an action and change the IP... I went to bed at 02h00 AM on the 13, because after checking all my customers website, one of them was pointing to another website in i dont know wich language is what written.! ... it was a good follow up from them ! (sorry sarcasm here..) - February 7 2014: sites down since 08h30 EST, back up at noon EST. - January 28 2014: They deleted my reseller account... yes yes, my whole account... results: Lost 2 customers since the outage of last week. Wrote an complaint to the billing and sales dept, the next day, the response was: i will transfert your request to the support team.!.. And, NO CREDIT what so ever was proposed from them. business as usual.. - One night, my development URL's (my account ip number) were not working anymore. The response that i had from them was: "we have disabled the temporary url for some security reasons" i need to work, i had a deadline for the next day.! I dont understand this... this url must be always enable since it is the only way to work in a dev environement before putting a site in production.. I'm in a intense search for a new company that will be more efficent and realible to give a good stable service. and ohhh... their offices are in a residential appartement building somewhere in this world.! Pleassssse do yourself a favor, if you want to sleep at night thinking that there will be no monitoring alerts pop-ing on your cell, choose another reseller company, (and do your homework before choosing one.! ) Lafetech.!
Posted by desfire, 02-17-2014, 12:10 PM
Thank you so much for your review! Make sure to tell me if you a find a good one!
Posted by lafetech, 02-17-2014, 12:34 PM
hey, if i can help a person to not go to the deep end.! i will.!
Posted by PremiumHost, 02-17-2014, 09:10 PM
You are definitely right. Issues usually occur when server is filled up.
Posted by SkyNetHosting, 02-17-2014, 09:33 PM
Thank you for the review, we truly appreciate your business and its always nice to hear that you are happy with our support and uptime.
Posted by lafetech, 02-17-2014, 09:46 PM
SkyNetHosting And what do you have to say about the others that get trapped in your downtime problems and your "sir yes sir sir" support anwsers ?? my emails are still blocked since this morning.. it's 20h45 EST. i had to open another ticket for the same issue because one of your guy's told me by email that everything was fixed.. and you see, it is not resolved yet.! * I like Matt too,
Posted by AcclaimedHost Alan, 02-17-2014, 09:54 PM
And what about @lafetech's review?
Posted by SkyNetHosting, 02-17-2014, 10:37 PM
The customer has more than 24 tickets hundreds of posts and taken time to post multiple reviews in WHT however he had not taken 30 seconds to report a single problem to management via our feedback line. I do understand that it is his right to post feedback without discussing his issue with us first, but it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with.
Posted by SkyNetHosting, 02-17-2014, 10:39 PM
Eric I know it is your right to post feedback (some of your feedback here is completely misleading) without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to. We would do everything possible to keep our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Feedback department first. I can see that you have 24 tickets, probably over 100 posts and few negative reviews here but haven't taken a minute report your issues to our management (reporting an issue to management is extremely easy and its just 1 click from your help desk tickets), support can help you but a manager can take care of most of your issues in a far more efficient way. Reporting a ticket is extremely easy; Attached Thumbnails Last edited by SkyNetHosting; 02-17-2014 at 10:48 PM.
Posted by AcclaimedHost Alan, 02-17-2014, 10:58 PM
Thanks for replying to the review. I know that I originally sided with the client but now knowing the full perspective I agree with you Skynet.
Posted by lafetech, 02-17-2014, 11:39 PM
Please, read this ticket: XJD-628-40129 30 January 2014 07:19 AM I have already sent my unsatisfaction ticket.. after spending 15-20 minutes to write it.! it went from: Billing & Customer Care to support L2: the response i got: "We apologize for the trouble you had". place yourself in my shoes, what would have you done ?.. They could of transfert it after to the proper channels... So now, if i understand you, after i got the response for the ticket, it is my trouble (and mistake) to RE-think again that i should send a new ticket to "feedback@" that i did not know of. * By the way, your attachment (support image with the email url # ZVH-210-6) does not reflect any of my 24 opened tickets and my over 100 post. So thank you for the exemple too reach you now What do you think i am thinking/feeling since the last 4 weeks ??? and lost 2 of my customers (see my last 8 ticket sent to Support) You have my email adress, if you want, lets discuss this issue.! and will see after.! Eric Attached Thumbnails Last edited by lafetech; 02-17-2014 at 11:53 PM.
Posted by SkyNetHosting, 02-18-2014, 05:33 AM
Thanks for the PM's, I have just sent an update over your mobile email, will keep you update with the progress there. Thanks for your continued business.
Posted by Vypaz, 02-18-2014, 05:44 AM
There packages seem good for a beginner, and we tested out one of there reseller packages for a month and it was good, definatly a good host for a beginner/new company who need more things all in one such as whmcs etc all in the package
Posted by ryus, 02-18-2014, 04:37 PM
I have been using them since the last 2-3 months. Had an issue in between, but other than that, completely satisfied. Great price, fast server, so many features (considering the price).
Posted by Infectedx, 02-19-2014, 07:32 PM
Great, they even have a user at WHT Looks good from my side, though never used them..
Posted by anromenez, 02-19-2014, 08:52 PM
I like them, they are the best in that price range
Posted by jeffgoh, 02-24-2014, 09:22 PM
I am useful to the skynethosting.net of hosting, stable and when have problem fast reply, and there have free WHMCS / Cheap Domain Reseller / Premium Helpdesk and Website Template
Posted by SkyNetHosting, 03-17-2014, 11:43 AM
Thank you for sharing your reviews! We are glad to hear you are satisfied with us and we strive hard to offer a great hosting experience at skynet.
Posted by HostXNow_Chris, 03-17-2014, 12:40 PM
Think you have your answers now.
Posted by HalbrookTech, 04-03-2014, 01:04 PM
I'll update if the problems get resolved after contacting feedback@ once again, but at the moment: Price is good, promised features are good but... 1. Prior to signing up, I looked around their site and found a helpdesk article that I can't link to because I evidently was no longer registered here or can't remember my registration, saying that they offered RVSkin. When I asked about it after getting my account set up, I was told they didn't.. Pointed to that, and suggested it needs to be amended/removed.. almost 3 months later, it's still there. Minor, but still, an easy fix. 2. Migration problems: Opened the ticket for the migration, told them I wanted to do the process on Feb 11th after 6pm Pacific or on Feb 12, so I'd be available. They started it on Feb 10th. I asked for the specific time so I could tell my clients and we could prepare the database driven sites for moving to ensure no data loss.. Of course it wasn't a big deal because the people who initially tried to do the migration clearly didn't know what they were doing. They told me the backups weren't creating properly, and that I'd need to manually do the backups. They told me what they perceived the issue to be, "sizes are incorrect and website content is not included" but the sizes WERE right and the content WAS there. They were looking IN the backup archive, and presumably were trying to just un-tar the backup rather than using the restore function. Took over 48hrs to get the migration done because of inept handling of the migration. Thankfully, it looks like all the clients sites came over right.. 3. Had multiple issues getting SSL/WHMCS/Dedicated IP stuff going. I'll be happy to take partial responsibility, in that maybe I should have asked for the SSL/IP first THEN WHMCS, but they should have been able to figure out how to do it even with it being two (by their instructions) requests. 4. One client, haven't heard any thing from the others, has had numerous issues with being able to access their e-mails. Initially their IP address got blacklisted, but no one at Skynet could tell me WHY it was. They said it had to do with a CPanel password issue, but they weren't accessing CPanel, just e-mail. Once that was finally resolved, the client reported a massive increase in spam coming in to their e-mail addresses, a situation that still has not been resolved. Additionally, they no longer can access their e-mails. Tickets have been open for over 48 hrs on both issues, no action on SKynet's part on them. Which brings us to: 5. End User Support SUCKS. I've not seen one of my clients tickets addressed well, quickly or professionally yet. Instead of asking for clarification on an issue, the techs try to fix the wrong problem and report it fixed. then don't respond to followups from myself OR my client.
Posted by SkyNetHosting, 04-04-2014, 12:50 AM
HalbrookTech. I don't really agree with you when you say a ticket kept open for 48 hours, our average technical support times are 10 - 60 minutes. If it did I'll back my word with a full refund. Once I get the ticket ID or your customer ID I will address all above issues here. Awaiting your response. Last edited by SkyNetHosting; 04-04-2014 at 12:55 AM.
Posted by HalbrookTech, 04-04-2014, 01:21 AM
In the Vision, end user support VRNN-438145 Client Opened:April 1, 19:08 Initial response: April 1, 20:44 Quick response, but did not even address the issue presented. Problem is with sending/receiving from their domain e-mail account, but support tested sending to an external address. Client Responds: April 2, 11:48, More info at 14:37 and more again at 16:00. *I* Respond: April 2, 16:45 asking client for clarification of extent of the issue. Client Responds: April 3, 9:20 indicating still not working and that the problem is with all e-mail on the account. Support Responds: April 3, 18:57 about another issue in another ticket, not this issue. Client Responds: April 3 20:49 indicating the problem has gotten worse and not only can they not access their e-mails they cannot access their sites. Since the ticket was submitted, only 2 responses from Support, neither actually addressing the issue at hand.
Posted by SkyNetHosting, 04-04-2014, 01:51 AM
Hello. I can see another ticket opened for the same issue from our main help desk Ticket ID: Ticket UHY-392-87040 which we have responded with average response time around 30 minutes. I can see your client has misconfigured the mail settings and therefore his IP is getting blacklisted on server.
Posted by HalbrookTech, 04-04-2014, 02:07 AM
1. That is *MY* ticket 2. That is from February 14th 3. It highlights part of my issue with your support. IN the ticket, when I opened it, I provided the tracert info that the tech asked for in their initial response. 4. It STILL took 6 days to get a resolution finally. 5. No one could tell me WHY the blacklisting happened at the time. Then why has it worked for them now for 2 months? Until Monday, the only issues they had with their e-mail was the massive increase in spam that came up when I switched to your services. Then we ask for help on spam, and now their address is not reachable. I'd also like to add that I've had to repeatedly submit tickets in YOUR helpdesk to get End User tickets looked at. Last edited by HalbrookTech; 04-04-2014 at 02:11 AM. Reason: Adding info
Posted by SkyNetHosting, 04-04-2014, 02:58 AM
If you read the ticket properly you can see that we have updated you with the reason on post made on 14 February 2014 05:27 PM. When you say it took 6 days to fix an issue, I believe it would make a wrong impression about us for our potential customers. It would be fair to say it took 6 days including the few times that you took 1-2 days to reply. We have kept our 1 hour average response times. When it stopped working the server error log showed that its trying to connect with the wrong password.
Posted by SkyNetHosting, 04-04-2014, 03:09 AM
Did you actually ask us to enable end user as I don't see any notifications for your end user tickets (this enables notifications to our staff members when your support desk receive a ticket). Please get back to me with your primary support email and technical department name so I can look in to this further. You can mail these info. to feedback@skynethosting.net
Posted by HalbrookTech, 04-04-2014, 03:31 AM
Oh, but I did read that right, that's why I asked "That's where my concern is, the client wasn't trying to access their CPanel at all, just their e-mail. That's why I'm asking if an improper e-mail password caused it?" To which I was told they couldn't determine it. Of course, after almost 2 months of that not being an issue, now it is again, and it makes no sense that they'd be having the issue again. I configured the phone for them, and as such, I know the password is saved, so it wouldn't be sending a wrong password, unless there is another problem in play here. As to End User support: AXK-999-51870 on going issue getting this to work how I expected, and the answer seems to shift a bit each time I have the issue. If the ticket is "Support Level 2" then you guys are supposed to be handling the ticket. Otherwise I handle it.