D'Planet is down?

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Posted by TotalChoice - Bill, 10-08-2003, 10:38 AM
Is it just our servers or is d' planet down again?
Posted by DaMan, 10-08-2003, 10:42 AM
We cannot ping ours either.
Posted by Przemek, 10-08-2003, 10:43 AM
Our is down too.
Posted by ThePrimeHost, 10-08-2003, 10:48 AM
One of our servers is down there but another is still up.
Posted by Matt, 10-08-2003, 10:49 AM
Ours are up: 69.56.172.**
Posted by 0utlier, 10-08-2003, 10:54 AM
Down for me... 69.56.183.*
Posted by TotalChoice - Bill, 10-08-2003, 10:54 AM
They need to get it together. We have already cancelled all our servers there but this one. Weekly outages are not what I want from my datacenter. Bah!
Posted by kifos, 10-08-2003, 10:54 AM
Again. The last outage was like 2 weeks ago wasn't it? It's my first month with them and I really expected better from them..
Posted by TotalChoice - Bill, 10-08-2003, 10:56 AM
Lets just hope this isnt one of the 7 - 9 hour outages like last time. Egads!
Posted by nmedia, 10-08-2003, 10:56 AM
ours down too. We just signed up b/c of the great things I've heard from this board. Now I'm worried...
Posted by Przemek, 10-08-2003, 10:59 AM
Our server which is down - 69.56.158.* . Their main website www.servermatrix.com is working but after looking at traceroutes there's a problem after "dsr1-v1.dllstx2.theplanet.com"
Posted by nuclear, 10-08-2003, 10:59 AM
69.56.143.* is out as well it seems
Posted by motl, 10-08-2003, 11:07 AM
69.56.188.xxx here is down
Posted by motl, 10-08-2003, 11:08 AM
whoop right back up woowoo
Posted by DaMan, 10-08-2003, 11:09 AM
Oh, I am back up now.
Posted by bagfull, 10-08-2003, 11:09 AM
69.56.184.* down... My clients will kill me!
Posted by kickmybutt, 10-08-2003, 11:10 AM
http://www.webhostingtalk.com/forumd...?s=&forumid=59
Posted by ThePrimeHost, 10-08-2003, 11:10 AM
We're back up!!!
Posted by eric1234, 10-08-2003, 11:11 AM
Does ServerMartrix dedicated server down most of the time? Comapre ServerMartrix with Rackshack and Server4you, which is better?
Posted by bagfull, 10-08-2003, 11:13 AM
still down... 80% data loss....
Posted by centrahost, 10-08-2003, 11:13 AM
Don't be worried. You made a great choice! ALL DC's have problems. DONOT let this board make you think otherwise. We use 8 Data Centers and they ALL "GO DOWN" from time to time. Our servers at ThePlanet are up at the moment. This looks like a local issue probably in the same VLAN by the looks of the IP ranges. ThePlanet is one of the best decisions you could have made.
Posted by nmedia, 10-08-2003, 11:14 AM
We are back up too. Anybody know the total down time of that one?
Posted by centrahost, 10-08-2003, 11:16 AM
Here is the math... Rackshack = Servermatrix > server4you Server4you does not belong in this equation.
Posted by Alex042, 10-08-2003, 11:17 AM
I knew I should have checked here before reporting it in orbit.
Posted by Matt, 10-08-2003, 11:22 AM
Your monitor should tell you, looking at those affected, it seems to vary by what block you were on.
Posted by Alex042, 10-08-2003, 11:48 AM
Is there a monitoring tool I don't know about in orbit? or are you referring to an outside monitoring service?
Posted by trustedurl.com, 10-08-2003, 12:02 PM
But you have to admit thePlanet has had quite a few lately. Also (and this still makes me uneasy) ticket support just sits there, but as soon as you call there's someone there. I don't like having to make calls at 3AM in the morning, just look at the tickets please.... (and note I always way 25-30 minutes before I call) I'm still giving them this month to prove themselves....
Posted by Alex042, 10-08-2003, 12:41 PM
Sometimes but not always. I've had some tickets that were responded to and resolved within a few minutes and others a few days. If it's an important issue and they don't respond within your expected timeframe, at least they have 24hr phone coverage.
Posted by Hogie, 10-08-2003, 01:34 PM
Ive been using ThePlanet since April and have only 1 hardware problem (They added a new ram chip, and 2 months later, it killed the box). That was a 4 hour downtime (We thought it was a hack gone bad) as I worked with their night tech to figure out the problem. Other than that, I have had a total downtime of about 180 seconds (90 seconds for the ram upgrade itself, and 2 reboots for new kernels down the line). This was a server from before "Server Matrix" came around, but I recently added one of their $79 to my list also. No downtime yet. Hopefully they are getting the bugs worked out of this new network of theirs.
Posted by trustedurl.com, 10-08-2003, 02:11 PM
True, but aren't the tickets supposed to be the 1st and foremost way of getting support? Anyhow, I'm still trialing them. The techs do try and so did Jeff (@ the planet)....
Posted by TotalChoice - Bill, 10-08-2003, 02:27 PM
Reboots take an hour. They missed a hardware replacement window twice. Billed me for 2 servers I cancelled, still waiting for the $700 credit. Network Issues weekly it seems. Hopefully it will get better, at this point it cant get much worse from my point of view.
Posted by inteltechs, 10-08-2003, 04:37 PM
if you call them, then it usually takes a few mins for a reboot.
Posted by bagfull, 10-08-2003, 05:03 PM
Downtime is surely a trouble... but I had some problem with a dll file 2 days back and I was thrown out of my terminal services, there was no way out other than a reboot. I generated a reboot ticket (must be around 3:30AM in Texas)... the server was rebooted within 10 minutes!