Is burst down for you?

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Posted by BigT, 11-19-2003, 01:07 AM
Can't reach my servers, started just a couple of minutes ago.
Posted by M7I, 11-19-2003, 01:07 AM
Just went down about 2 minutes ago.
Posted by coight, 11-19-2003, 01:09 AM
Whats new? They are always having problems
Posted by tommyd, 11-19-2003, 01:12 AM
I called them when it happened, they didn't know it was down until We reported it, Don't you think they would have some monitoring?
Posted by dolbyac3, 11-19-2003, 01:14 AM
back up. but slow atm.
Posted by coight, 11-19-2003, 01:14 AM
If a company is not even aware it has problems then something is seriously wrong!
Posted by M7I, 11-19-2003, 01:15 AM
Back up for me.
Posted by BigT, 11-19-2003, 01:15 AM
Seems to be clearing up now. Slow but accessible.
Posted by dolbyac3, 11-19-2003, 01:16 AM
Could be the phone support was not aware, they are normaly the last to know anything in any company. I'm sure the Techs were already working on it since it has come back fairly fast.
Posted by coight, 11-19-2003, 01:16 AM
Still down from Australia
Posted by tommyd, 11-19-2003, 01:18 AM
Up but Slow hopefully back to normal soon
Posted by sysc, 11-19-2003, 04:16 PM
Packet loss and slowness from the UK and Westcoast. Wonder what the excuse is this time.
Posted by bareck, 11-19-2003, 04:21 PM
Ohh ..... again .... hope this is not a fiber cut or we'll have to wait for another 1-2 days.......
Posted by andrewgmol, 11-19-2003, 06:21 PM
Slow here in Spain.
Posted by andrewgmol, 11-19-2003, 06:59 PM
Make that 'dead'.
Posted by CybexHost, 11-19-2003, 07:01 PM
On and off here from the US... Slow when on These DDOSs are getting on my nerves... argh
Posted by andrewgmol, 11-19-2003, 07:03 PM
Of course, by 'dead' I mean 'much better'.
Posted by tommyd, 11-19-2003, 07:41 PM
Seems very slow for me here in florida and getting complaints for end users
Posted by andrewgmol, 11-19-2003, 07:45 PM
And back to 'slow'.
Posted by cpals, 11-19-2003, 07:50 PM
Oh my goodness, my site barely loads! The pings aren't that bad, but something is weird. If this continues, I'm out...
Posted by Innerplanet, 11-19-2003, 07:55 PM
Yeah, same here. Pings are good but, sites load slooooooow...
Posted by Joshua, 11-19-2003, 08:03 PM
It's not a DDOS - They're having a massive problem with their link between PHL and NYC, affecting both routers. Verio is the only provider running right now, and it's causing about 15% packetloss (From running a continuous ping from my computer to my server). Their network engineering team is working as hard as they can to avert complete downtime, while attempting to fix the major issue. Hopefully once this issue is taken care of, their network will run much smoother. The way that Alex (their network engineer) described the issue was a "PHL-NYC core meltdown" - It doesn't sound too promising, but I know that Alex is trying his hardest to correct this problem and re-stabilize Burst's network for the long run. -Josh
Posted by Innerplanet, 11-19-2003, 08:06 PM
Joshua, thanks for the update.... I guess there's no time frame on this?
Posted by server4sale, 11-19-2003, 08:13 PM
From BurstAlex At the present time we believe to have localized the reason of the meltdown. Currently it seems that something triggered what looks like a bug in the Cisco Express Forwarding code (which is really ought to be known as the Customer Enragement Feature). We have partitioned the network as a method of working around this bug.
Posted by essexguy, 11-19-2003, 08:14 PM
man this is starting to be a joke. either burst are being very unlucky at the moment or the word incompetance creeps into my mind. harsh words....i dont care really, I'm loosing clients from the servers that I have with burst. I am really thinking of moving them off to other servers away from the datacenter. I know their have been the DDOS attacks, the fibre cut, misfiring routers, alien invasions, nucleur wars. But even still, surely we should be entitled to some kind of stability at the burst network
Posted by tommyd, 11-19-2003, 08:31 PM
I have lost a good 15 clients due to this, end users do not understand situation, I dont think burst does either as the way i feel is, if i lose money, they will be soon too when I pull out... ihave thought about slowly migrating to SM or dv2
Posted by essexguy, 11-19-2003, 08:36 PM
i think i'm going to give SM a try myself actually. I also predict that a rep from burst will be on at some point defending their network, saying "its not our fault". I've made a concience decision, if this happens, im leaving.
Posted by marcustr, 11-19-2003, 08:39 PM
I have one server with clients there at burst. I am just going to move them to one of our spare servers at servermatrix. This is starting to becaome a joke. Every week there is something wrong with their network. Out of all the datacenters we have servers in this is the only place that has these problems.
Posted by essexguy, 11-19-2003, 08:45 PM
i probably would not mind so much, if burst just came out and said "sorry". but no, it is always, "its not our fault".
Posted by Joshua, 11-19-2003, 08:56 PM
They're very unlucky at the moment. Alex is a VERY competant network admin, and has done wonders restructuring their network and VLANs. All traffic is being routed over their Verio link, and that's the reason for the packetloss. -Josh
Posted by coight, 11-19-2003, 09:05 PM
At the moment? They must have been unlucky for the last 9 months
Posted by essexguy, 11-19-2003, 09:07 PM
please do not put words in my mouth, i did not call alex incompetant. and i am fully aware of the fantastic job he has done with the burst network. But still the disruption of service we have been experiencing is unnacceptable. Im not taling about this one incidant, im talking about all of them over the last month.
Posted by quincyhost69, 11-19-2003, 09:12 PM
From where I am it looks like a connection between AT&T & Verio on their NY_NJ link. Seems to be crapping out right at Verio's router.
Posted by tommyd, 11-19-2003, 09:14 PM
At What Time did this start -- This round? Last night EST? or mid day EST? Of Course Their Forum has the wrong times on it so you cant figure it out.
Posted by quincyhost69, 11-19-2003, 09:14 PM
an earlier trace: tracert www.cyberbite.com Tracing route to cyberbite.com [64.191.106.30] over a maximum of 30 hops: 1 33 ms 13 ms 11 ms 10.219.16.1 2 10 ms 9 ms * 24.218.191.245 3 9 ms 12 ms 16 ms 24.62.0.222 4 45 ms 11 ms 11 ms 24.91.0.158 5 11 ms 18 ms 12 ms 12.125.47.49 6 13 ms 11 ms 13 ms gbr2-p10.cb1ma.ip.att.net [12.123.40.190] 7 19 ms 12 ms 15 ms gbr3-p80.cb1ma.ip.att.net [12.122.5.61] 8 49 ms 20 ms 22 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22] 9 19 ms 17 ms 18 ms ggr1-p370.n54ny.ip.att.net [12.123.1.125] 10 19 ms 32 ms 56 ms p4-0.att.nwrknj01.us.bb.verio.net [192.205.32.24 2] 11 31 ms 28 ms 32 ms p16-3-0-0.r01.nwrknj01.us.bb.verio.net [129.250. 4.22] 12 66 ms 26 ms 21 ms p4-0-1.a03.phlapa01.us.ra.verio.net [129.250.16. 121] 13 19 ms 20 ms 20 ms fa-1-0.a05.phlapa01.us.ra.verio.net [129.250.116 .197] 14 25 ms * 54 ms ge-1-2.a01.phlapa04.us.ra.verio.net [129.250.116 .213] 15 27 ms 24 ms * ge-1-2.a01.phlapa04.us.ce.verio.net [130.94.0.16 6] 16 28 ms * 29 ms 66.197.191.45 17 40 ms * 28 ms quincyhost.com [64.191.106.30] Trace complete. and a current one: tracert www.cyberbite.com Tracing route to cyberbite.com [64.191.106.30] over a maximum of 30 hops: 1 12 ms 13 ms 67 ms 10.219.16.1 2 * 12 ms 13 ms 24.218.191.245 3 39 ms 25 ms 24 ms 24.62.0.222 4 13 ms 12 ms 23 ms 24.91.0.158 5 18 ms 12 ms 12 ms 12.125.47.49 6 11 ms 13 ms 26 ms gbr2-p10.cb1ma.ip.att.net [12.123.40.190] 7 17 ms 15 ms 39 ms gbr3-p80.cb1ma.ip.att.net [12.122.5.61] 8 32 ms 17 ms 59 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22] 9 28 ms 32 ms 25 ms ggr1-p370.n54ny.ip.att.net [12.123.1.125] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 ^C
Posted by Dacsoft, 11-19-2003, 09:17 PM
My site is still timing out for pings. Seems like I have a problem this time last night. Sure hope they get this stuff resolved permanently.
Posted by tommyd, 11-19-2003, 09:21 PM
It was looking great ping times went down by 20 for me since they put in their new connection, then its happened again.....go figure cant make it a week with no down time, Its odd how SMA has not commented on this post as he does on most....
Posted by cpals, 11-19-2003, 09:23 PM
You have to register to get your local times...
Posted by tommyd, 11-19-2003, 09:35 PM
boy do i feel like an idiot, i skipped that part in my profile...
Posted by Laurababy, 11-19-2003, 10:01 PM
This has gone from the sublime to the ridicules Does anyone here know of another host that does managed servers? I want one that will help me transfer over as quickly as possible.
Posted by Melitaweb, 11-19-2003, 10:13 PM
There are many places that do managed servers - you only have to check the search button on this forum. Personally I have servers at various datacenters with various companies and they ALL experience some kind of problems at some time. What it boils down to is a lot of people want budget servers but expect premium service. If that's the case then don't just threaten to move ... do it. Good luck at your next place. Then when they have problems you can move again. Good luck at your place after that. I find it amazing how many people 'lose tons of customers' the moment there is a downtime or slowdown. Perhaps these people should learn how better to communicate with their customers and keep them appeased. Also amazes me how many people seem to want to host uptime critical data on a $99 server.
Posted by Laurababy, 11-19-2003, 10:28 PM
Hey I really don't plan to leave. I know that there is more trash than treasure out there. I am just trying to get Burst moving on a solution to this issue. These are just hackers (people like me and you) so there must be some kind of measures that can be done to fight this.
Posted by e-creations, 11-19-2003, 11:03 PM

Posted by cpals, 11-19-2003, 11:07 PM
Good job on faking them out. I don't plan on just talking air... I AM going to leave. Just as soon as I can actually get on my accounts.
Posted by 0utlier, 11-19-2003, 11:08 PM
Nocster has had network problems off and on for at least a year now (that's when I took my clients away due to network issues). I do happen to have a backup server there so their problems still affect me, but not any of my customers. Their network issues happen far more frequently than any other "budget" provider. I know this as I have/had servers at DN, SM, and Rackshack. As long as you know going in that you will have network issues it's not that big of a deal. I would never put clients back on that network, but it's great for other uses....
Posted by lgwong, 11-19-2003, 11:11 PM
They claim on their forum that they have cut of the verio link successfully but its even worse for me now, not even able to reach my server at all.
Posted by Laurababy, 11-19-2003, 11:12 PM

Posted by Garrett, 11-19-2003, 11:19 PM
DOA for me...
Posted by bizantium, 11-19-2003, 11:22 PM
I just lost 1 hard earned reseller client because of current Burst network problem
Posted by server4sale, 11-19-2003, 11:24 PM
u aint the only one
Posted by marcustr, 11-19-2003, 11:32 PM
aren't
Posted by e-creations, 11-19-2003, 11:37 PM
That ain't a word in Texas
Posted by gret, 11-19-2003, 11:44 PM
Any ETA date for the fix ? Can some BurstNET staff please update the issue here cos we can't even access your forum. Last edited by gret; 11-19-2003 at 11:52 PM.
Posted by Matt, 11-19-2003, 11:54 PM
I can access their forum, a little slow though
Posted by Mbarb, 11-19-2003, 11:54 PM
I'm sorry to say. IMHO I don't think they know the real cause of the problem yet..
Posted by coolio, 11-19-2003, 11:57 PM
if enough people leave ... it will be fast and stable again
Posted by Dacsoft, 11-20-2003, 12:01 AM
The latest update... 6:32 PM ================== At the present time we believe to have localized the reason of the meltdown. Currently it seems that something triggered what looks like a bug in the Cisco Express Forwarding code (which is really ought to be known as the Customer Enragement Feature). We have partitioned the network as a method of working around this bug. 9:47PM ======================== We have successfully collapsed NYC and PHL partitions. Currently, we are using only GBLX for inbound traffic. Verio, XO and GBLX are used for outbound. 10:11 PM ============================== Verio inbound path was added as a response to a certain event.
Posted by Laurababy, 11-20-2003, 12:21 AM
Not a bad idea Me First
Posted by cpals, 11-20-2003, 12:59 AM
Seems like it just started getting better... can actually check my email now. Lets see what they have to say.
Posted by tommyd, 11-20-2003, 01:03 AM
Just called Burst, No ETA Alex and Dan have told the support group nothing, so they are in the dark facing customers, I am about to pull 18 servers from them... Not to find cost effective solutions now....
Posted by cscertified, 11-20-2003, 01:08 AM
" WORLD-WIDE LEADER IN WEB HOSTING AND INTERNET SOLUTIONS - SATISFACTION GUARANTEED" That is a quote from Burst.net! I understand that there are things that can happen that a Host can not prevent. So I am not putting down burst.net (I do feel for everyone effected - I was effected as well) I am wondering if Burst.net will honor this gaurantee. Bright SIte Atleast server is not DOWn all the way.
Posted by joshiee, 11-20-2003, 01:09 AM
I just lost $104/month worth of clients because of this.
Posted by tommyd, 11-20-2003, 01:16 AM
I can't get my email to stay alive long enough to see how much I have lost.
Posted by joshiee, 11-20-2003, 01:38 AM
I had my customer call me up and seriously start cussing at me.
Posted by Opie, 11-20-2003, 01:49 AM
fixed!
Posted by tommyd, 11-20-2003, 02:05 AM
It seems back up , but for how long is what we will all ponder now Last Night they fixed it, but I guess as soon I a Left guard it died and hasn't got "fixed" till now, they found the ductape?
Posted by illogix, 11-20-2003, 03:25 AM
What's the point in being multihomed if when a link dies the other ones are not big enough to take the traffic ?
Posted by essexguy, 11-20-2003, 05:12 AM
i know what you are saying, and I agree somewhat. People do complain at the slightest thing and expect the earth for a budget server. But unfortunately the network issues, DDOS attacks have been way to frequent. I would say there has been more issues in the past month that was rackshack would experience in a year. That is why we are all threatening to move. Many people will not move now, because things are said in the heat of the moment. I know I am going to take preperations to move, by getting 2 servers at SM and move some of my larger resellers off their. The ones that I have recieved complaints off. Oh and by the way, not everyone pays $99 for a server at burst. Many pay much more.
Posted by Opie, 11-20-2003, 12:17 PM
jezz, it's doing it AGAIN
Posted by tommyd, 11-20-2003, 12:22 PM
Still Clean for Me, I think in 1 Hour It will be all around again if its happening for you, where are you located?
Posted by Opie, 11-20-2003, 12:27 PM
louisiana
Posted by Joshua, 11-20-2003, 02:25 PM
Their PHL-NYC link had a meltdown, and their PHL router started malfunctioning like crazy due to that - Alex showed me some stats from it last night, and the router didn't believe it had any connections going through it... They have a Gig-E from Verio that took over the entire load - Alex said that it wasn't maxed out, but the router issue was causing timeouts anyway. I'd wait for the official word on what happened before making assumptions like that. -Josh
Posted by illogix, 11-20-2003, 02:31 PM
Link saturated or router issue, it's obvious that the Verio link couldn't put up with the extra traffic. If it could, there wouldn't be those speed problems. Just putting in my 2 cents for current customers. I could care less as I'm not even a customer.
Posted by Innerplanet, 11-20-2003, 04:04 PM
I'm in Washington State and my sites are loading, but loading real slow (same as yesterday). Things were fine late last night and I thought the worst was over.....but I guess not.
Posted by MikeMc, 11-20-2003, 05:29 PM
For me ping times seem ok (higher than usual but ok). But the sites load slow, really slow.
Posted by Innerplanet, 11-20-2003, 05:54 PM
Email seems fine, but sites are still loading sloooooow.
Posted by tommyd, 11-20-2003, 06:04 PM
loading speed is terriable again 2 k downloads thank god i ordered servers else where.
Posted by MikeMc, 11-20-2003, 06:09 PM
Has anyone got an answer from them about this? In their forums they have said hours ago that the major issues have been resolved. I still see major issues though. I have submitted a ticket but I got no answer yet. So if somebody talked with them please let us know.
Posted by tommyd, 11-20-2003, 07:12 PM
I call this morning and asked to talk to Mike or Dan Both big guys in customer service and support, After on Hold for 10 minutes I got a voicemail so I called back giving faith the lady hit wrong button, she told me that Mike said open a ticket. At this point I was fuming, I told her I will just cancel at the end of the month and hung up.... I have posted a thread on their forums to hopefully see a reply from them but I am sure I wont or it will just get deleted... I wonder what our legal rights are as they say 99.9% uptime and its not. Do we have any legal class action rights?
Posted by MikeMc, 11-20-2003, 07:36 PM
My advice, forget legal stuff and rest. It won't take you to any place although it should (not in this world of course), unfortunately things work always against us (clients). I don't appreciate at all their silence these hours.
Posted by tommyd, 11-20-2003, 07:48 PM
Please Read and Post to: http://forums.burst.net/showthread.php?s=&threadid=1873
Posted by Joshua, 11-20-2003, 08:25 PM
According to their SLA, the only thing you can do if they don't meet 99.5% is submit an SLA refund request. Right now, the average packetloss for the month hasn't reached 1%, and they haven't had downtime of 3.6 hours (Anyway, telco failures i.e. fiber cuts are excluded from SLA credits), so they're still in their contractural bounds and you wouldn't have ANY legal grounds to go on. -Josh
Posted by Daryl, 11-20-2003, 08:37 PM
This has reached far away from pathetic to funny...no hard feelings to Nocster customers...I read something about them everyday...no question that if this continues then burst will dissolve...a lot of unhappy customers...including me...thats why I made the move and happy with it
Posted by tommyd, 11-20-2003, 08:46 PM
I am slowly moving away as well, its hard to move 18 servers
Posted by Daryl, 11-20-2003, 08:48 PM
I can imagine how frustrating it could be moving 18 servers...Good Luck!
Posted by Innerplanet, 11-20-2003, 08:51 PM
Shheeesh.........83 replies to this thread and still no resolution to the problem. Yeah, looks like you will be busy for a while (moving 18 servers)......put the coffee on!
Posted by Innerplanet, 11-21-2003, 12:09 AM
Finally, things are back to normal here!
Posted by cpals, 11-21-2003, 12:44 PM
Yeah, but not a peep about an explanation from Burst/Nocster...
Posted by tommyd, 11-21-2003, 01:54 PM
tryed to start moving some today. I cant even do that since the transfer speeds are SO SLOW due to burst..... hopefully by tomorrow it will be fine but normally saturday is DDOS day for them.
Posted by reviewtech, 11-21-2003, 02:41 PM
Oh well there down again for me
Posted by DNHN, 11-21-2003, 03:04 PM
I was only moving an account away... did I break the network?
Posted by tommyd, 11-21-2003, 03:27 PM
100% down for over an hour, i feel bad for those who do this for a FULL TIME living, I do it 3/4th time, so i have other income but over all alot of people are losing alot of moeny and customers.
Posted by CybexHost, 11-21-2003, 05:12 PM
This is getting on my nerves. I have only been with BURST/Nocster for a short period of time and I am ready to move. I could care less if the servers are managed, because I know how to use them. But ANY datacenter should worry about uptime and network issues, whether or not the servers are dirt cheap or quite expensive. I believe, like many others, that connectivity is what needs to be addressed first. Whether they do this by raising prices or reworking the network is beyond me. But something needs to be done. And I am certainly not the first person to say this.
Posted by 13erla, 11-21-2003, 05:17 PM
i'm in the same boat cybex... i've been with burst since i switched from hostingdog who was just a reseller or burst. i've been with both since july and now i'm considering another hostingcompany that assures me they are NOT with burst. they have space with the InterNAP datacenter. Anyone have bad marks about this place? the company is dinix.com basically the same price as burst for dedicated. just 9 bones more i think.
Posted by dolbyac3, 11-21-2003, 05:17 PM
Bah, you guys are posting in yesterdays thread. Post in the new one for today!
Posted by 13erla, 11-21-2003, 05:26 PM
lol that's sad that we have one for each day. burst is really having problems this week.
Posted by DNHN, 11-21-2003, 05:36 PM
How short period of time? I've been with them for 2 weeks 3 days, and got a server at servermatrix setup yesterday (Do I win a prize for shortest time at burst? ), I was going to move out tonight, but I can't with the network being down
Posted by CybexHost, 11-21-2003, 06:21 PM
About a month for me. You beat me
Posted by IGobyTerry, 11-21-2003, 06:22 PM
I was with Nocster for one week ... and that was while they were "good."
Posted by andrewgmol, 11-21-2003, 06:34 PM
I assume all your sites are static then? I've got lots of blogs on my server. It makes moving almost impossible.
Posted by DNHN, 11-22-2003, 06:35 AM
You assume wrong then I just close them, make the move to the new server, open them again on the new server and setup a temporary re-direct from the old server whilst I wait for the DNS to upate.
Posted by andrewgmol, 11-22-2003, 07:50 AM
How can you just close them? That's ok if they're all your own sites....try telling 50 bloggers not to post anything until the DNS changes have gone through
Posted by Annette, 11-22-2003, 11:14 AM
We moved entire servers full of blogs during our (now completed) migration. It's not that terrible as long as you're not trying to talk yourself out of it and it doesn't require that they wait x hours before posting something new. If you'd like to know the method we used, drop me a PM, since it isn't entirely appropriate here in this thread.
Posted by Mbarb, 11-22-2003, 11:30 AM
I run a site hosting 1000's of message boards. I've moved many times in the past with the only downtime being the time it took to tar up the site, move the file and untar it. Before the new file was fully untared on the new server most of the traffic was hitting the new server. PM me for details if you need them