Burst / Nocster is Down [merged]

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Posted by sysc, 11-21-2003, 02:11 PM
pinged from west/east/central and the UK.
Posted by SWDevil, 11-21-2003, 02:12 PM
Is it just me or Nocster is down again ?
Posted by sysc, 11-21-2003, 02:13 PM
down as usual.
Posted by SWDevil, 11-21-2003, 02:15 PM
damn it.. now it is going beyond the limit I just talked with Mike, and he said.. a tech will be working on it ASAP.. lets see how long does this ASAP lasts..
Posted by sysc, 11-21-2003, 02:15 PM
It's pretty safe to say they are below 99.5% this month.
Posted by jasonl813, 11-21-2003, 02:15 PM
yep
Posted by bareck, 11-21-2003, 02:16 PM
Me too, can't access from asia....
Posted by Chatmag, 11-21-2003, 02:16 PM
10 44 ms 43 ms 43 ms so-0-1-0.bbr2.Washington1.Level3.net [64.159.0.2 0] 11 45 ms 44 ms 44 ms so-7-0-0.edge1.Washington1.Level3.net [209.244.1 .14] 12 45 ms 43 ms 44 ms p14-0.IR1.Ashburn-VA.us.xo.net [206.111.0.117] 13 * * * Request timed out. It may not be burst/nocsters problem. I can't reach past the xo.net
Posted by Papa Smurff, 11-21-2003, 02:18 PM
Question: Why do you guys stay with them if they keep going down?
Posted by lgwong, 11-21-2003, 02:19 PM
me too
Posted by kaosweaver, 11-21-2003, 02:19 PM
Can't get in from central USA, my server, my reseller's or theirs.
Posted by jasonl813, 11-21-2003, 02:19 PM
Oh it is Nocster. Doesn't work from DNSStuff.com either.
Posted by Laurababy, 11-21-2003, 02:19 PM
what is going on?
Posted by SWDevil, 11-21-2003, 02:20 PM
Little tight budget.. and they do offer managed solution. But lately I have been thinking of moving away from them, as the downtime is increasing more than acceptable. Now like like rackspace, but can't afford it at this time you think you can send few grands this way
Posted by monkey_boy, 11-21-2003, 02:21 PM
I was JUST visiting their home page to sign up another dedicated server. Now I visit here to see who else is offering a deal (Maybe its better I avoid the dealmakers, though!)
Posted by Domenico, 11-21-2003, 02:21 PM
All went down and all Burst AIM logged off all together.
Posted by woolly, 11-21-2003, 02:22 PM
I am sick of the down times! The uptime is less than 99.5%. Can anyone offer alternatives to BurstNet which also have competitive prices? I am not happy with their service and support. Their support on AIM is never there and if they are there, they don't help at all. They never record my payments so they keep on billing me eventhough i paid them already. So many problems. Does anyone else feel what I feel? Last edited by woolly; 11-21-2003 at 02:33 PM.
Posted by Prince, 11-21-2003, 02:22 PM
because I have a dedicated server that is a business, and it has hundreds of megs of data, dedicated IP's, etc. Moving everything would be hell.
Posted by lithiumSEO, 11-21-2003, 02:22 PM
Rebooting the router. not sure why, but should be up shortly.
Posted by jasonl813, 11-21-2003, 02:22 PM
BurstNet has been bumped off AIM. (Or they signed off)
Posted by lithiumSEO, 11-21-2003, 02:23 PM
They're rebooting the router. Not sure why, but should be back up shortly.
Posted by woolly, 11-21-2003, 02:23 PM
it is hard to switch servers as we have to move everything.
Posted by dolbyac3, 11-21-2003, 02:23 PM
Down here too. This is too much... Any one know where to get a Dual Xeon 2.4 1gb scsi HD's w/ cpanel under $199? heh
Posted by xperience, 11-21-2003, 02:24 PM
yep - my sites are all done with them too and I cannot even get to nocster.com to get a support ticket
Posted by essexguy, 11-21-2003, 02:25 PM
im not sure whether to laugh or cry.......
Posted by bareck, 11-21-2003, 02:27 PM
This may not be Nocster's fault this time... From ev1: 1 66.98.204.1 (66.98.204.1) 0.619 ms 0.501 ms 0.254 ms 2 * * * 3 * * * Time out since 2...
Posted by lgwong, 11-21-2003, 02:28 PM
I am definitely moving away from them!
Posted by rustelekom, 11-21-2003, 02:28 PM
down from russia too
Posted by Domenico, 11-21-2003, 02:28 PM
Thanks for the info. Did you called them?
Posted by Prince, 11-21-2003, 02:29 PM
ever notice that whenever they have a network problem they all sign off? I think a better idea would be an AIM autoresponder explaining the problem.
Posted by quincyhost69, 11-21-2003, 02:30 PM
it's almost as if their BGP routes dropped. no matter where you trace from, when it gets' to that connections main router the trace just drops
Posted by Papa Smurff, 11-21-2003, 02:30 PM
Hey, I understand that, believe me. But you keep having problems and you won't *have* a business. I don't know your business but if the pain of outages and lost customers outweighs the pain of the move, then....
Posted by essexguy, 11-21-2003, 02:31 PM
if we cannot connect to the burst network, then they cannot connect to anything outside their network.
Posted by spoony, 11-21-2003, 02:31 PM
AIM is on the same network that is having problems.
Posted by sysc, 11-21-2003, 02:33 PM
Anyone know burst's phone # off hand?
Posted by Papa Smurff, 11-21-2003, 02:33 PM
If that's the case then it's not BGP. If they are anouncing via BGP and BGP died or router crashed then the world would not know how to trace into Nocster because the Internet would no longer see their IP's. Sounds like it could be a filter issue or a internal routing issue.
Posted by SWDevil, 11-21-2003, 02:34 PM
1-877-burstnet
Posted by coight, 11-21-2003, 02:35 PM
Time to rename this forum Burstnet Network Issues?
Posted by dxer, 11-21-2003, 02:36 PM
I have avalanche of clients on the phone. Phone is ringing, and it is ringing in my head too. Hope this will be solved soon. Any news yet BTW: How long it is now already network down ??
Posted by quincyhost69, 11-21-2003, 02:36 PM
570-343-2200 they just say that their PHL connection is down. I asked them about their other connections and they gave me some excuse about all network traffic in the Northeast runs through the same connection... which we all know that is a load of bs. I have to say, I switched to them because I was told they were a reliable company, before this I was getting raped by Verio, it seems like I can't get a decent dedicated server anywhere.
Posted by michaelcapla, 11-21-2003, 02:37 PM
1-877-BURSTNET Just spoke to tech support. As per usual, he had no clue what was going on. There network guyz gotta keep the tech phone guys up-to-date If people are moving, I'd really like to hear about where they are moving to...
Posted by coight, 11-21-2003, 02:37 PM
Servermatrix (if you dont need support)
Posted by barko, 11-21-2003, 02:38 PM
Just called them - they said "its an issue with a router at the PA facility" - and "they are working on it and it should be resolved shortly" hmm..
Posted by SWDevil, 11-21-2003, 02:38 PM
A side question... What is the different between Rackspace and Valueweb (+Value Support ($35/month)). I mean if I go with Value Support, do you think I might be able to get a good managed deal ? Need Scripts
Posted by Webgypsy, 11-21-2003, 02:39 PM
I want to leave Ezzi because of there downtime. Was visiting Nocster for choosing a new server while they went down. So Ezzi, Nocster and Burst are out of the picture. Anything left with affordable servers. Can't afford Rackshack.
Posted by sysc, 11-21-2003, 02:41 PM
If your with nocster just for the "managed" solution just get a cheap server from rackshack and hire an admin, there are alot of affordable solutions out there.
Posted by BigT, 11-21-2003, 02:41 PM
Yeah, me too. I just made the decision just now to move on. Enough is enough...I really was willing to stick with them but my clients are starting to hurt.
Posted by SWDevil, 11-21-2003, 02:42 PM
hum....... can't go with valueweb as they dont' allow additional hd.. so you can't do backup on secondary.. Damn it.. looks like I will have to stick with Burst for little longer (unless they give even more downtime...I am just moving anywhere.. )
Posted by xperience, 11-21-2003, 02:43 PM
yep - me too! Will start moving main customers as soon as they get back up again
Posted by Papa Smurff, 11-21-2003, 02:43 PM
Have you considered going with colocation instead of dedicated?
Posted by Prince, 11-21-2003, 02:43 PM
well then, knowing how often their network goes down, wouldn't it be wise to have a backup so they could still have internet access, like dsl just for emergency use? there is a thought.
Posted by SWDevil, 11-21-2003, 02:45 PM
I wish ev1 would offer managed solutions... NS
Posted by e-creations, 11-21-2003, 02:45 PM
Well when you lose your network connection, does AIM magically stay connected to the outside world for you? If so, I need to get that, which version of AIM are you running? This isn't rocket science, network craps and all AIM support gets knocked off
Posted by xperience, 11-21-2003, 02:45 PM
telephone call just claimed they would be back up in a few 'minutes'!
Posted by bugsoft, 11-21-2003, 02:47 PM
Yep. That's what they said to me too. 10 minutes
Posted by Prince, 11-21-2003, 02:48 PM
my previous post: well then, knowing how often their network goes down, wouldn't it be wise to have a backup so they could still have internet access, like dsl just for emergency use? there is a thought.
Posted by barko, 11-21-2003, 02:48 PM
Maybe they need to change the batteries in their clock.
Posted by Prince, 11-21-2003, 02:48 PM
What it comes down to is you get what you pay for.
Posted by xperience, 11-21-2003, 02:49 PM
Yep agreed! I don't pay a lot for nocster but it ain't even worth that any more
Posted by CS-Stacie, 11-21-2003, 02:50 PM
wow my first unhappy moment, all systems down =/
Posted by SWDevil, 11-21-2003, 02:50 PM
If the downtime is going to last much longer.. then they will be lossing customer with such a speed.. that they will even have to sell the watch (without batteries..) NS
Posted by essexguy, 11-21-2003, 02:50 PM
i agree with you, 100%
Posted by Prince, 11-21-2003, 02:53 PM
Before I had a dedicated server I used VO and NEVER had a network outage, not even once, now it looks like they have become more competitive with their dedicated servers: https://www.venturesonline.com the reason I did not stay with them was because their dedicated servers used to be very highly priced.
Posted by Prince, 11-21-2003, 02:54 PM
A Noctser minute = one hour apparently.
Posted by e-creations, 11-21-2003, 03:02 PM
It has been said many, many times before, by me and hundreds of others, if you expect to run mission critical services on a $99 box, then you probably shouldn't be in the hosting business, it just doesn't work that way. Take out the wallet and spend money on what you expect, if you expect 150% uptime guarantees, then you better save those pennies, cause $99 a month won't get you that.
Posted by Prince, 11-21-2003, 03:03 PM
I agree, but I do not run a webhosting business on my box.
Posted by Matt2001, 11-21-2003, 03:04 PM
going on one hour........
Posted by dolbyac3, 11-21-2003, 03:05 PM
I think every one here already knows this but you couldnt expect this much down time. My site isnt mission critical so the past couple of days I wasnt really complaining but this has gone on way to long and no longer worth the cheap price I get my dual xeon at now.
Posted by LDKS, 11-21-2003, 03:05 PM
True. About nocster: Please, somebody call Nocster and tell them that the new trainee guy have turned the router down to turn the cofee machine on.
Posted by xperience, 11-21-2003, 03:07 PM
These are by no means 'mission critical' - but they're sites I want up more damn often than they are!
Posted by Domenico, 11-21-2003, 03:09 PM
What are you talking about? We have servers from Burst.net and those servers are more expensive and they are down too. What is the difference?
Posted by e-creations, 11-21-2003, 03:10 PM
It isn't bad *yet*, we aren't anywhere near the issues we had in April, when we get there THEN it is bad
Posted by Arsalan, 11-21-2003, 03:14 PM
Any new word ?
Posted by thedavid, 11-21-2003, 03:15 PM
Burst stats for a server that I monitor for a friend, from the ev1 datacenter: Total uptime so far this month: 20d 12h 7m 8s or 99.576% So they're still above their 99.5% committment as per their sla. Just FYI, to put things into perspective, etc...
Posted by quincyhost69, 11-21-2003, 03:16 PM
Yeah, a whole bunch come to mind, but I can't repeat them on this board.
Posted by dolbyac3, 11-21-2003, 03:17 PM
I think it would be a good idea for burst to get a server off their network and put their forums and support ticket system on it. Also a DSL/Cable modem for backup internet access for their support team.
Posted by jasonl813, 11-21-2003, 03:18 PM
Per their SLA though an outage is defined as a period lasting longer than 15 minutes. So all these little outages don't count. Only the big ones.
Posted by spoony, 11-21-2003, 03:18 PM
Thanks David... Perhaps it time to take the advice of my friend and move on...
Posted by quincyhost69, 11-21-2003, 03:20 PM
not to get too much out of topic, but i've heard a lot of negative about EV1, why? they can't be worse than this
Posted by Laurababy, 11-21-2003, 03:21 PM
Can some dedicated hosting provider out there please offer assistance for persons who want to move from nocster? Please!
Posted by e-creations, 11-21-2003, 03:21 PM
I think the most publicized new word was McJob
Posted by Prince, 11-21-2003, 03:22 PM
Yup!
Posted by spoony, 11-21-2003, 03:22 PM
Does anyone know when DN is going to stat taking orders again?
Posted by jasonl813, 11-21-2003, 03:23 PM
Between the 6 hours it took to get my server rebooted, the fiber cut, this outage, yesterday's outage ( or was it the day before that or was it both?), DDOS attacks, etc... I am informing my clients that they will be migrated to a new data center by the end of December.
Posted by coight, 11-21-2003, 03:23 PM
Someone mentioned a hardware failure and it will take 3 hours to fix.
Posted by barko, 11-21-2003, 03:24 PM
Might be a tad unethical for them to do so in this thread - lots of options here: http://www.webhostingtalk.com/forumd...?s=&forumid=47
Posted by Arsalan, 11-21-2003, 03:24 PM
*lol* this took away away half of my worries...
Posted by coight, 11-21-2003, 03:25 PM
http://www.webhostingtalk.com/showth...hreadid=209474
Posted by cyansmoker, 11-21-2003, 03:26 PM
What kind of assistance would you require?
Posted by e-creations, 11-21-2003, 03:27 PM
I haven't heard, I asked Matt to email me when they did cause I have a need for another, but as of yet I haven't heard back. They seem to have gotten over the few issues they had on their network already, no complaints from me, well except for the sales halts
Posted by klooki, 11-21-2003, 03:27 PM
make mine a large beer.....
Posted by xperience, 11-21-2003, 03:29 PM
Further to the 'few minutes' I was told an hour ago, I've just telephone them again to be told they hope to be up and running in about three hours Very disappointing. Only upside is most of my clients are in the pub for their fridat evening drink!
Posted by klooki, 11-21-2003, 03:32 PM
perhaps we should all join them....3hrs......sheesh
Posted by server4sale, 11-21-2003, 03:33 PM
Look at the bright side... We may sleep good on weekend and not have to deal with issue like we do every weekend (sarcasting)
Posted by bugsoft, 11-21-2003, 03:34 PM
Yep. Just called. It's official. 3 MORE LONG HOURS...........................
Posted by jasonl813, 11-21-2003, 03:36 PM
I just called sales to cancel an upgrade order (since I will need the money for client refunds) Ruth says that the network fix ETA is 5:45PM EST
Posted by server4sale, 11-21-2003, 03:37 PM
Hmmm 3 more hrs.... If burst 1min normally is 1hr thats how some one put it... Then hrs = 180Minutes. which = 180Hrs which = almost 1 full week (well that was a joker) Considering Alex really do his job we should still keep 2 extra hrs in mind or make it total of 6 hrs... just to be on safe side...
Posted by sysc, 11-21-2003, 03:39 PM
Anyone know if we can submit an SLA for this? This will reduce network uptime to 99.468% ..
Posted by e-creations, 11-21-2003, 03:40 PM
3 Hours is unacceptable, I think they should have built the DC closer to radio shack so they could skip over and get parts faster I Should have never brought up April, now look what I did
Posted by Mbarb, 11-21-2003, 03:41 PM
I bet they have exceptions for things like the fiber cut and hardware failures..
Posted by barko, 11-21-2003, 03:44 PM
OK...I must now humbly eat crow and agree with many of the previous posts regarding BurstNET. We're outta here - all clients will be moved to a new DC within the next 2-3 weeks (or sooner) What really gets me is that there is no "off-network" emergency site. That's nuts! Looking at either ServerMatrix or ?? Any suggestions (preferably from those with actual experience longer than a month?) Thanks...
Posted by forgodsakes, 11-21-2003, 03:45 PM
This is what I have gotten from this thread. Problem: Network issues ETA: a few minutes Problem: Hardware failure ETA: 3 hours What type of hardware failed? (cable, memory, power supply) and for what? (router?)
Posted by dolbyac3, 11-21-2003, 03:46 PM
I'm looking at Servermatrix too barko. Shot off an email to there sales dept.
Posted by mrl14, 11-21-2003, 03:46 PM
I was told a router went down. How can the not have backups after we continually yell at them for this :@
Posted by coight, 11-21-2003, 03:47 PM
Rumor has it that they tried to place the 51st double adapter onto the extension lead and the tech caused a shortage blowing the router. (This is a rumor only)
Posted by forgodsakes, 11-21-2003, 03:49 PM
They really need to get something that is located off of their network for a Network Status page. They really need to get a 56k internet connection so they have access to update it. Even I have two internet accounts for when 1 goes down i have a backup.
Posted by dolbyac3, 11-21-2003, 03:49 PM
If that is true I think that tech needs to find a new job or should we say mcjob ?
Posted by e-creations, 11-21-2003, 03:50 PM
If I recall, and I could be wrong, but didn't they say months ago that they had secured backup equipment just for this purpose? Wasn't the last time they had to have it shipped from Philly or somewhere?
Posted by MikeMc, 11-21-2003, 03:50 PM
"Great" news MN-Robert, thanks for the infos. I have no words for them any more.
Posted by coight, 11-21-2003, 03:51 PM
Forgive me for trying to lighten up the situation
Posted by klooki, 11-21-2003, 03:52 PM
lol
Posted by MikeMc, 11-21-2003, 03:53 PM
You did well. I think we have a more complete image of their way to work now.
Posted by Mbarb, 11-21-2003, 03:54 PM
even if they need to move a person from the DC in scranton to the POP in Philadelphia that could take 2 + hours
Posted by e-creations, 11-21-2003, 03:56 PM
DedicatedNOW, but they are still on a sale freeze until their space expansion is complete. I moved my critical sites to a box there when Burst bust in April, so I've been there longer than a month, but since they aren't taking new clients I guess that doesn't help you any anyway does it
Posted by MikeMc, 11-21-2003, 03:57 PM
Someone should setup a countdown javascript on a page somewhere....just to see the remaining time ....
Posted by woolly, 11-21-2003, 03:57 PM
that is a pretty long ETA! so do we all get compensated for this? They didn't live up to their 99.5% uptime.
Posted by bonnie, 11-21-2003, 03:58 PM
The issues and "explanations" together sound like a complete failure of a primary router (either core or edge). First reaction to router failure was probably a reboot, which can take 15-20 minutes; when the reboot didn't succeed, then they're really ****ed and it was reclassed as a hardware failure. Yeah, I'm pissed, but I've seen major router failures with other providers too. If they're back up in three hours, that's a typical downtime for a failure like that (presuming that's what's going on.) Not only will the new hardware need to be brought online, but it'll need to be configured with all the routing information/learn all the routes. Last edited by bonnie; 11-21-2003 at 04:03 PM.
Posted by 5050, 11-21-2003, 04:00 PM
This is just TOO much I can't stand it anymore!!!!!! I think I will just close everything and return to a more simplier way of life. You can't just run an honnest business with such recurring problems. I moved over my customers, 3 times this year from one datacenter to another. Am I going to move them on more time...? NO! I am looking to get out of this Hosting Hell Biz as soon as I can. I am sick of listening to a pager that rings anytime/anywhere... Please GOD bring me to a simplier life for the hell of me, my kids and family
Posted by MikeMc, 11-21-2003, 04:03 PM
I understand you. These are fealings that many of us have really often. Make the choice that will make you feel better.
Posted by Knuttz, 11-21-2003, 04:04 PM
In this case I believe that we have the right to get bat 1/30th of the monthly fee per hour of downtime... Check their SLA on Google's cache http://216.239.37.104/search?q=cache...hl=en&ie=UTF-8 Best Regards Knuttz
Posted by r5x, 11-21-2003, 04:05 PM
I've been with burst for over 12 months and its been good times but more bad times. This is just beyond a joke and they expect customers to pay for there services with a company who gives a rats *** for us customers. Like hell........... The Planet here we come.
Posted by Mbarb, 11-21-2003, 04:11 PM

Posted by EKR, 11-21-2003, 04:12 PM
I have a feeling ServerMatrix may see a spike in sales over the next few days.
Posted by Arsalan, 11-21-2003, 04:15 PM
this is the least of our worries right now.. the way things seem right now, they will be down for the next 2 and a half hours..
Posted by e-creations, 11-21-2003, 04:18 PM
Yeah, but just think, we have the time to make WHT history by creating the longest Burst is Down thread ever!!!!!
Posted by Opie, 11-21-2003, 04:21 PM
Yep, something wrong in philly
Posted by phactor, 11-21-2003, 04:23 PM
this sucks. time to get new servers in another dc..
Posted by Arsalan, 11-21-2003, 04:23 PM
http://tycho.usno.navy.mil/cgi-bin/timer.pl 03:23:38 PM EST over 2 hours still to go
Posted by phactor, 11-21-2003, 04:24 PM
At least they could come here and give us some oficial answer..
Posted by kaosweaver, 11-21-2003, 04:25 PM
I already have a request in for quotes for new service - I don't care why they are down - it isn't my problem, I am not a service provider for web servers. I expect them to be up reliably and they aren't.
Posted by xperience, 11-21-2003, 04:43 PM
I don't have any problems (at all!) with the other three companies I use
Posted by bugsoft, 11-21-2003, 04:43 PM
Any updates?
Posted by xperience, 11-21-2003, 04:46 PM
yeah - it still aint working!
Posted by Arsalan, 11-21-2003, 04:48 PM
03:47:39 PM EST just less then 2 hours to go...
Posted by klooki, 11-21-2003, 04:50 PM
does anyone know if they refund for cancellations within the month or do they just keep your $$ I just paid for another month....wondering if to sit and wait or cancel and get my $$ back and at least wait 24hrs for a new server elsewhere.
Posted by xperience, 11-21-2003, 04:51 PM
I wish I had your faith! I'll believe it when I see it.
Posted by awhost, 11-21-2003, 04:58 PM
I *just* got off the phone with them, they said the router should be repaired in 1.5 hours from now.
Posted by klooki, 11-21-2003, 05:01 PM
oh....twiddles thumbs to go with servermatrix or not.....
Posted by Arsalan, 11-21-2003, 05:04 PM
Any idea whats keeping up the router repair ?
Posted by dolbyac3, 11-21-2003, 05:06 PM
Well nothing. According to neofree's post they should be right on the ETA they gave of 3hrs.
Posted by Laurababy, 11-21-2003, 05:28 PM
RackSpace here I come. To hell with burst, net, noc and ster. They need to throw all that junk that they have in a museum.
Posted by woolly, 11-21-2003, 05:34 PM
Damn that is a lot of exceptions. I bet this outage will not count since it is "third party". I am very disapointed.
Posted by abluegrape, 11-21-2003, 05:35 PM
Well, for the past 2 weeks here in the UK I have been getting pings of 500 - 700ms for about 2 hours a night. I post to their forums along with screenshots of VisualRoute and they blame my ISP!!!!! Well, I know I am only a reseller on a server housed tehre but its still going to be a pain shifting a load of customers away. Thank you BUrst, you have successfully given me the crappiest month of hosting ever See they aren't brave enough to show their faces in here... Still over an hour to go Ry
Posted by awhost, 11-21-2003, 05:36 PM
Rackspace is good, don't get me wrong, but very pricey. I recommend almost any InterNAP or NAC provider
Posted by e-creations, 11-21-2003, 05:42 PM
Hmmm... Let us review shall we? They (BurstNET's) network goes down, they aren't available on AIM because the network is down, so anything in the DC is not able to access the outside world, no? K So how then do you expect anyone at the DC to come on to WHT and "show their faces in here"???? Ain't rocket science...
Posted by dolbyac3, 11-21-2003, 05:45 PM
They really need to find a phone line and crack open a AOL CD. Use those free 1000 hours. Might be hard to find a line thats not part of there pbx phone system or something.
Posted by Laurababy, 11-21-2003, 05:46 PM
There isn't any excuses. They can get on some kind of connection.
Posted by Mbarb, 11-21-2003, 05:47 PM
They are up on AIM, just an away message with the same info we already know
Posted by Mat Sumpter, 11-21-2003, 05:48 PM
As I remember a DDoS on the network downed all of their network and BurstNET stated they were going to have a T1 installed for the office to set on a seperate network.. Wonder if it ever happened
Posted by abluegrape, 11-21-2003, 05:49 PM
So a huge reliable company like Burst dont have backups ? Laptops with modems? Cant be arsed with anymore of their excuses
Posted by jasonl813, 11-21-2003, 05:49 PM
If they can be on AIM right now. (Which they have been for the last hour.) Then they can show their face here and post an update since we can't get to their forums.
Posted by dolbyac3, 11-21-2003, 05:50 PM
I like the term rocket surgery better.
Posted by abluegrape, 11-21-2003, 05:52 PM
Christ, even I have a backup email address on another ISP in case of stuff like this!!!
Posted by andrewgmol, 11-21-2003, 05:56 PM
Aye, I have an emergency site too. The only info I can give them is the message you get from Burst's AIM.
Posted by MonkeyFiles, 11-21-2003, 05:56 PM
Does anyone have any news what happened to the whole b u r s t n e t network my host has a server on it and told me there whole network is down and someone I was thinking of buying a server from has b u r s t n e t reseller my current host ordered a new server but I am just woundering what happened TO SO MANY SERVERS.
Posted by awhost, 11-21-2003, 05:59 PM
BurstNet/Nocster kind of strikes me as an overworked company who just doesn't care anymore. They get plenty of business, as they are largely responsible for the popular cPanel control panel. They often answer their phones with a single word and with a dull tone of voice. They seem to operate thinking it's perfectly fine that it takes over a week to get a server installed. Or that their billing system complains you're late when they have payment just haven't bothered to process it in the billing system yet. They should be able to Raise their rates, not lower them to crazy $60 servers and then just greately decrease their quality of service.
Posted by essexguy, 11-21-2003, 05:59 PM
http://www.webhostingtalk.com/showth...hreadid=209463
Posted by e-creations, 11-21-2003, 06:00 PM
Burst does too, they have had one on AOL hometown for years, hasn't been updated in years either, but they have one
Posted by Joshua, 11-21-2003, 06:03 PM
Why are you spacing out BurstNET? They're not banned here...
Posted by MonkeyFiles, 11-21-2003, 06:05 PM
I thought they might be because it is such a bad company and I didn't want to have to edit it because I am lazy
Posted by dolbyac3, 11-21-2003, 06:06 PM
What is bursts AIM? I've never added them to my AIM. Just curious what the auto responder says.
Posted by AKavanaugh, 11-21-2003, 06:07 PM
There's nothing about this site that makes an "official" relay for information that Burst may have.
Posted by e-creations, 11-21-2003, 06:08 PM
I agree, their billing staff just has the attitude that makes you want to yell. The last time I emailed billing I felt ashamed to have bothered the gal that replied back to me, that part of the business would be easily fixed by adding bouncy helpful people and not grumpy unhelpful people. Actually has made me rethink ordering anything new becuase of the billing department, when someone who is dealing with important things like charging my credit card, I would like a give-a-crap attitude so I know I won't be taken advantage of (unless she is bouncy and perky )
Posted by 13erla, 11-21-2003, 06:08 PM
the phone person said a router in Philly was down. and they it should be back up in an hour. now i don't know all that much about hosting.. but don't companies anticipate hardware failure so wouldn't there be another router doing the same job as a backup? seems like it would work to me
Posted by Cirtex, 11-21-2003, 06:10 PM
Hopefully the issue would get solved soon, can anyone fill me in on how much downtime Burst had yet?
Posted by AKavanaugh, 11-21-2003, 06:11 PM
I think it's hard being in a billing department for any IT company. More than 50% of the time you'll be dealing with jerkwads screaming that they want 100% refund because they were out of service for 10 minutes and they will sue for their lost revenue. After all, the 49.95$/month services are premium services don't ya' know?
Posted by 13erla, 11-21-2003, 06:11 PM
went down around 1210pm CT. so 4 hours so far by my count. seems like a long time to fix a router.
Posted by e-creations, 11-21-2003, 06:15 PM
And what makes you think the person signed on to AIM as BurstNET is actually in the DC and has any idea of what is going on???
Posted by e-creations, 11-21-2003, 06:17 PM
Of course
Posted by 2level, 11-21-2003, 06:18 PM
when are they going to get their network backup, it had been over 5 hours? This is unaccpectable!!!
Posted by FredTT, 11-21-2003, 06:20 PM
By the sound of it, I'm guessing they shorted the router, which most likely is unfixable. They are VERY EXPENSIVE and had to configure. It looks like its there main router to. O well. We have decided to discontinue selling Nocster Servers. Its not worth it. We are just going to start sellign GNax servers like we were doing before. Pretty reliable. 99.99% Uptime.
Posted by FredTT, 11-21-2003, 06:22 PM
Alert Type: Device Down Alert Time: 11/21/2003 13:19:59 US/Eastern Result Message: Unable to connect Server Message: Attempted connect to ('***.***.***.***, 80) timed out. Elapsed Time: 30.02 Seconds
Posted by CybexHost, 11-21-2003, 06:23 PM
This is quite serious. But they are still listing the ETA as 17:45 EST.
Posted by awhost, 11-21-2003, 06:26 PM
BTW, for those interested: BurstNET/Nocster's AIM ID's BurstNET - for support BurstSales - for sales CSMBurstNet - For Customer Service But the phone really is the best bet, because even on good days they don't always log into AIM I think they decided to ignore AIM to avoid a flooded screen full of complaints.
Posted by Domenico, 11-21-2003, 06:26 PM
17 minutes...
Posted by croakingtoad, 11-21-2003, 06:29 PM
Anyone know a good journalist itching for a big controversial story...seriously, has this crap ever hit the paper? I mean, knocking out so many websites deserves some kind of coverage!
Posted by Papa Smurff, 11-21-2003, 06:30 PM
I feel sorry for you guys. I know your pain.
Posted by Papa Smurff, 11-21-2003, 06:33 PM
Remember when SouthWest Airlines grounded all their planes somewhere in the MidWest (I think Chicago) due to some kind of screwup? Well the spokesman for South West Airlines was interviewed that evening and he said "most people have the attention span of a monkey and everyone will forget about this 2 weeks from now". Well, I've not forgoten what he said. So to this day I NEVER ride South West Airlines.
Posted by insano, 11-21-2003, 06:34 PM
is ETA still 15 minutes? I really hope so.
Posted by awhost, 11-21-2003, 06:36 PM
I bet they'll be late
Posted by William, 11-21-2003, 06:36 PM
I don`t think people are looking to read about a Penny arcade being down. I feel your pain as well, but the amount of money alot of you guys spent is what i spend going to Dinner. So if you are screaming you are loosing thousands of dollars, you should be kicking yourself in the arse. Well, I`m sure the vultures will be grabbing the folks here sometime in the next 24 hours.
Posted by awhost, 11-21-2003, 06:38 PM
The guy I just spoke with on the phone said the network guy had to drive to Philly and should be getting there about now and will be installing a *switch*, not a router. Not sure which story is true, but a switch is far easier to install then a router.
Posted by andrewgmol, 11-21-2003, 06:39 PM
Good for you.
Posted by btownbus, 11-21-2003, 06:40 PM
This could have happened to anyone, at any time!!!! I have been a customer since July and have had: November 0 0 hrs, 0 mins, 0 secs 100.000% October 0 0 hrs, 0 mins, 0 secs 100.000% September 0 0 hrs, 0 mins, 0 secs 100.000% August 2 0 hrs, 30 mins, 58 secs 99.931% July 0 0 hrs, 0 mins, 0 secs 100.000% I can not complain....neither can my customers!!! This is something you have to expect dealing with network hardware... It happens to all the providers....This is not anything NEW..... Stop your whining and just deal with the downtime, explain to your customers and if indeed you have been providing quality service up to this point, you will have no problem...If you havn't rethink what your real problem is...It isn't Burstnet / Nocster. pw
Posted by Mivo, 11-21-2003, 06:42 PM
How many sites are hosted on Burstnet network? Hundreds of thousands?
Posted by awhost, 11-21-2003, 06:43 PM
If you say so. Have you ordered multiple servers and had complex billing situations with them? It aint just this network issue.
Posted by awhost, 11-21-2003, 06:44 PM
BurstNET is one of the bigger ones, maybe not as big as some really big hosts, but they are pretty big. Like I said before they are mostly responsible for cPanel.
Posted by abluegrape, 11-21-2003, 06:44 PM
however many are hosted there - don't think many are up
Posted by woolly, 11-21-2003, 06:44 PM
i agree. Billing is a pain with them
Posted by btownbus, 11-21-2003, 06:44 PM
Have multiple servers....no billing issues this equals no complaints!!!
Posted by Laurababy, 11-21-2003, 06:44 PM
Good Bus Boy You stick around with Burst ok.... And good luck next week when those DDOS attacks knocks them out of comission again.
Posted by Domenico, 11-21-2003, 06:46 PM
Well, the ETA has passed...
Posted by MonkeyFiles, 11-21-2003, 06:46 PM
ok 3 min till it supposed to be up, I doubt it will.
Posted by awhost, 11-21-2003, 06:48 PM
Domenico, I tried the command under your name, it sure looked like a unix command. But now there's something terribly wrong with my server... Can you help?
Posted by btownbus, 11-21-2003, 06:48 PM
attatcks happen everywhere.....no matter what dc you are located in it will happen.....please do not try to give the impression this is only a Burst issue. I have no problem with them, that is why I am stating it...if you do then move on, if you have this many concerns you may want to go into businees for yourself and open a data center. Nah I didnt think so!!!!
Posted by sysc, 11-21-2003, 06:48 PM
I called again just now, they said "any time" supposedly their main switch died....
Posted by welby, 11-21-2003, 06:48 PM
woo back from uk
Posted by Mivo, 11-21-2003, 06:49 PM
Yep. That's the story. We need a journalist to cover this. "A sizeable chunk of the Internet's websites went down today ..."
Posted by mrl14, 11-21-2003, 06:49 PM
Wow i'm suprised its back at 5:45 as they said :/
Posted by sysc, 11-21-2003, 06:49 PM
Its back but wow, high pings.
Posted by awhost, 11-21-2003, 06:49 PM
back up here
Posted by Domenico, 11-21-2003, 06:49 PM
And they are up!
Posted by Laurababy, 11-21-2003, 06:49 PM
We are Up. GOOD!!! YIPPY......... Transfer now in process...... Bye Bye Burst...
Posted by wd5gnr, 11-21-2003, 06:50 PM
They are back... 17:48 CT -- not too far off estimate. Won't be surprised if it goes in and out though. Gee, I see I wasn't the only one that noticed :-)
Posted by e-creations, 11-21-2003, 06:50 PM
One of my boxes just said hello to me
Posted by MonkeyFiles, 11-21-2003, 06:50 PM
back up here in Indiana/usa
Posted by btownbus, 11-21-2003, 06:51 PM
all sites are up!!!
Posted by insano, 11-21-2003, 06:51 PM
hopefully, the drama is finally over for today....
Posted by MonkeyFiles, 11-21-2003, 06:51 PM
5:50pm EST
Posted by e-creations, 11-21-2003, 06:52 PM
So are you looking to unload your server(s)? Whatcha got? Might be interested in taking them off your hands
Posted by marcustr, 11-21-2003, 06:53 PM
they are up here
Posted by 13erla, 11-21-2003, 06:53 PM
i'm back online!
Posted by Mivo, 11-21-2003, 06:54 PM
Could anyone give exact time / span of downtime?
Posted by Domenico, 11-21-2003, 06:54 PM
Yes I can help. Go sit under a table with your thumbs up in the air. Now just sit and wait and try not to hear the phone ringing. The longer you will stay in this position the less your problem will matter and the problem will go away. I sure do hope you have read our SLA about typing over command you don't know. LOL ok, I'm off telling everyone everything is allright. BTW. I hope Burst will find that Chinese guy LO PING real soon.
Posted by Innerplanet, 11-21-2003, 06:56 PM
Back up here...but slow again....
Posted by sysc, 11-21-2003, 06:57 PM
Back down
Posted by insano, 11-21-2003, 06:59 PM
working fine for me still.
Posted by dolbyac3, 11-21-2003, 06:59 PM
back up and seems stable for me.
Posted by Laurababy, 11-21-2003, 07:00 PM
I wouldn't give them to my dog. And he is dead
Posted by MonkeyFiles, 11-21-2003, 07:04 PM
Ok everyone the problem has been fixed and no more cridisisum is needed it is not spam.
Posted by awhost, 11-21-2003, 07:05 PM
I have 2 or 3 nocster servers that I plan to cancel in under a months time. I was already cancelling them though. But this just made me feel more comfortable about my decision. You can have them just aslong as you take the bills with them.
Posted by e-creations, 11-21-2003, 07:06 PM
ROFLMAO. I like that one.
Posted by FredTT, 11-21-2003, 07:08 PM
Alert Type: Device Down Alert Time: 11/21/2003 13:19:59 US/Eastern Alert Type: Device OK Alert Time: 11/21/2003 18:03:20 US/Eastern So According To My Calculations, 4 Hours and 44 Minutes Of Downtime. So... 99.38% Am I right? Someone check that.
Posted by e-creations, 11-21-2003, 07:13 PM
What is your setting on your tests, 10 minutes, 20 , 30, etc? You'd need to take that into consideration, but yeah, sounds about right
Posted by ohiocommonsense, 11-21-2003, 07:15 PM
Has burst.net, unrestricted.net or nocster.net offered any explanation of WHAT exactly caused this or WHY?
Posted by FredTT, 11-21-2003, 07:19 PM
I belive its set to every 5 mintues. Its still below 99.5% either way. An No, Burst has not said anything yet.
Posted by phactor, 11-21-2003, 07:22 PM
I dont think they said anything oficial yeat. Cant wait to hear something..
Posted by bhaputi, 11-21-2003, 07:26 PM
We did not log off - got kicked off. I had an employee sign on through a modem and put an autoresponse on AIM. Details available at http://forums.burst.net as they become available.
Posted by bhaputi, 11-21-2003, 07:27 PM
We did just that - an employee signed on with a modem and put an autoresponse on.
Posted by MonkeyFiles, 11-21-2003, 07:27 PM
THANK GOD, offical words for Burst
Posted by bhaputi, 11-21-2003, 07:30 PM
I apologize for this. An employee obviously misunderstood what they were told - we knew almost right away that the outage would be 3-4 hours.
Posted by Nymix-CB, 11-21-2003, 07:30 PM
How about putting your own website on another network? This way people would know what is going on.
Posted by barko, 11-21-2003, 07:34 PM
amen...second that emotion.
Posted by Nymix-CB, 11-21-2003, 07:35 PM
Well, if they can't trust their own network, they should put it on a dedicated (EV1?) so in case their things go down, they got a full website working and forum. People will not have to post useless things (15 pages long) on WHT while waiting for something.
Posted by FredTT, 11-21-2003, 07:36 PM
Burst should buy a server with EV1.
Posted by Papa Smurff, 11-21-2003, 07:37 PM
Well, not always.
Posted by bhaputi, 11-21-2003, 07:50 PM
I am hoping this was meant as a joke - it was not true.....
Posted by michaelcapla, 11-21-2003, 07:50 PM
I'm getting aroudn 24% packet loss on pings. Anyone else? $ ping -t mompopmedia.com Pinging mompopmedia.com [64.191.5.117] with 32 bytes of data: Reply from 64.191.5.117: bytes=32 time=32ms TTL=45 Request timed out. Reply from 64.191.5.117: bytes=32 time=47ms TTL=45 Reply from 64.191.5.117: bytes=32 time=47ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=46ms TTL=45 Request timed out. Request timed out. Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Request timed out. Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=47ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Request timed out. Request timed out. Reply from 64.191.5.117: bytes=32 time=31ms TTL=45 Ping statistics for 64.191.5.117: Packets: Sent = 25, Received = 19, Lost = 6 (24% loss), Approximate round trip times in milli-seconds: Minimum = 31ms, Maximum = 47ms, Average = 26ms Control-C
Posted by dolbyac3, 11-21-2003, 07:52 PM
Yes, the person who I was quoting was joking so I replied jokingly as well.
Posted by bhaputi, 11-21-2003, 08:00 PM
I am actually working to implement this ASAP - nt our webpage, but at least something we can advise you all on. I apologize for the sparce details during the outage, but I myself was working from this end to determine the exact issue as Alex drove to PHLA. Figures he was up in Scranton today..... As for high pings and loss, Alex is still working to bring everything back to 100%.
Posted by Nymix-CB, 11-21-2003, 08:08 PM
Well, this will be a very good thing to do EV1 do provide cheap servers you know
Posted by HostJedi, 11-21-2003, 08:22 PM
Updated information has been posted on the BurstNET Support Forums: http://forum.burst.net/showthread.php?s=&threadid=1879 SMA PRES/CEO
Posted by BigT, 11-21-2003, 08:25 PM
Well, now that the nocster site is up, I put in for an SLA credit. Who knows if they will take any responsibility...the SLA is pretty clear the only thing they will reimburse for is if they go nuts and burn the place down themselves. I'm already processing refunds for clients under my 30 day money back guarantee, dammit.
Posted by Innerplanet, 11-21-2003, 08:27 PM
Hmmmmm.......drive 2+ Hours? They must have airplanes in Pennsyvania. Just kidding
Posted by BigT, 11-21-2003, 08:30 PM
In my town it takes 2+ hours just to get to the airport, check in and get on the plane!
Posted by barko, 11-21-2003, 08:38 PM
sounds like its time to clone Alex...or at the least cross-train some employees. An outage like this should not be a huge issue and it sounds like the only thing that took so long was that Alex had to drive to the facility. With as many servers as BustNET hosts, it would be a wise and logical investment??
Posted by FredTT, 11-21-2003, 08:56 PM
Cloning can be very expensive.
Posted by barko, 11-21-2003, 09:07 PM
So can losing business.
Posted by Innerplanet, 11-21-2003, 09:12 PM
Well, it looks like it's over for now. Hopefully there won't be a new thread tomorrow...... Who's buying?
Posted by Arsalan, 11-21-2003, 09:19 PM
Lets hope so.. I cant afford another blackout like this..
Posted by IGobyTerry, 11-21-2003, 10:15 PM
I find it pretty bad that only one employee knew how to configure the switch. Alex may be great, however they can't expect him to be super man and be able to do everything all the time.
Posted by Daryl, 11-21-2003, 11:23 PM
I agree with you...maybe they will train some other employees on performing such tasks just incase something like this pops up in the future.
Posted by bhaputi, 11-21-2003, 11:28 PM
Actually, we do have more than one employee that can do this. It just so happened, keeping with Murphy's Law, that we were all in Scranton today, rather than Philadelphia. I do again apologize, and sincerely wish we could have driven faster to Philadelphia.
Posted by Daryl, 11-21-2003, 11:40 PM
Hi Dan While I was with BurstNet I have never talked with you or even heard about you until recently due to this messy situation. Anyways I am glad that things worked out fine. Good Luck!
Posted by cscertified, 11-22-2003, 12:14 AM
I live in California USA> I dont know if that makes a difference. But I was down for more than 6 hours (that I know of.) Does Burst plan on giving a gaurantee or something to reasure us that this will not keep happening. I hate to think that this on ebad week should be the reason I leave their company (overall they have great deals and service) Not to impressed with support lately though) But I only tryed during the outage. Can someone find out what burst has planned for gaurantee, or are they going to pretend like it didn't happen, and like Customers ARE NOT worries about another outage. Thanks, matt
Posted by DanielB, 11-22-2003, 01:37 AM
I'll give you a guarantee. If you stay with burst.net you will experience an unusual amount of downtime. If you want a network you can depend on move it's that simple. I have been there since they opened the data center and can tell you this is not abnormal for them. I only have one shared server left to move and I'll be burst free. I have had servers at VO for a year now and have experienced 100% uptime. It can be done and is done.
Posted by MonkeyFiles, 11-22-2003, 01:40 AM
What is VO web site?
Posted by DanielB, 11-22-2003, 01:44 AM
http://www.venturesonline.com
Posted by coight, 11-22-2003, 01:48 AM
You would think it would be logical to keep staff in both locations. Alertra is lagging a bit but when it updates with the correct stats I will post them here.
Posted by cscertified, 11-22-2003, 02:16 AM
Thank you for the TIP ;-) I think that is what I will do.. I hate having to do that, that is why i wanted a burst rep to let everyone know what they plan ondoing to componsate for all the lost funs and traffic, etc. Thanks Matt Checkingout the host you told me out.
Posted by Melitaweb, 11-22-2003, 06:33 AM
The network may be up but it's still incredibly slow.
Posted by Daryl, 11-22-2003, 03:21 PM
Probably it is DDos attacks again
Posted by coolio, 11-22-2003, 10:06 PM
actually ... they have an emerency website ... but they never used it. on http://www.burst.net/contact.shtml you can find Emergency Backup Info Site: http://members.aol.com/burstnet/
Posted by Aussie Bob, 11-22-2003, 11:33 PM
From our experience, the alertra stats will lag around 24 hours.
Posted by coight, 11-23-2003, 01:48 AM
Thanks for replying Bob, forgot about this post
Posted by Arsalan, 12-09-2003, 12:44 PM
Any one got any credit for the outage?
Posted by jasonl813, 12-09-2003, 12:55 PM
It is nearly impossible to collect on their SLA.
Posted by klooki, 12-09-2003, 12:59 PM
yes we did
Posted by Arsalan, 12-09-2003, 01:06 PM
how much ?
Posted by klooki, 12-09-2003, 01:12 PM
Well im not goin to state a figure as that between us and Burst but we got exactly what we claimed for.... With the amount of claims that they must have got it has taken awhile for them to get back to us.
Posted by Arsalan, 12-09-2003, 01:26 PM
can you tell me the %age ?
Posted by klooki, 12-09-2003, 01:27 PM
well we got 100% of what we claimed for
Posted by server4sale, 12-09-2003, 01:42 PM
We got it also With in 5 days of SLA claimed. Arslan PM with ur msn or AIM info...
Posted by mainarea, 12-09-2003, 06:08 PM
We can't release that info, it's on a case by case basis. For anybody who requested an SLA credit through us, they did receive what I would consider adequite compensation. The SLA may be wordy, but they will do SLA credits. - Matt
Posted by kapot, 12-13-2003, 03:52 PM
DOWN AGAIN ... 20:50 PM CET
Posted by jasonl813, 12-13-2003, 03:54 PM
Extreme packet loss and slow here.
Posted by thedavid, 12-13-2003, 03:58 PM
Create a new thread - this one's been a continually running burstnet thread since 11-21-2003. It'll be easier and more helpful to other burst customers if they can come in here and read a new thread for their downtime now, rather than read through 7+ pages of outages from november.