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NOC24: Down and Out?




Posted by lkcn, 12-21-2003, 03:30 PM
All my sites with them are down. Sent a ticket but no reply. Tried MSN but not online. What happened?
Posted by JenniH, 12-22-2003, 05:47 AM
All our sites at Noc24 are down. Noc24.com is down. Their support sites are down. Worse still, the two support telephone numbers: one is not being picked up, the other is invalid. Does anyone have any other form of communication with these people?
Posted by ExtremeIS, 12-22-2003, 05:58 AM
Have you attempted to call the phone # listed on their whois information? That would be my next step assuming no other means were available which it appears there are not.
Posted by JenniH, 12-22-2003, 06:12 AM
>> Have you attempted to call the phone # listed on their whois information? << Yes. It gives "We're sorry, the number you have called is not in service at this time". This is awful. Sites still down and no means of contact whatsoever. In fact, nothing to suggest that Noc24 still exists.
Posted by ExtremeIS, 12-22-2003, 07:02 AM
How long has it been down?
Posted by JenniH, 12-22-2003, 07:15 AM
Quite a number of hours... I suspect since last night (it's 11am here and I first checked at 7am). The downtime is very very bad, but the lack of ANY means of communication... well.... We have no idea of when, or even if, there will every be a recovery (the fact that noc24.com is missing is ominous). Obviously we have started setting up hosting somewhere else (there is no choice) but that is going to take time and 48 hours for DNS resolution. I'm wondering about those guys that have dedicated servers through them, especially at HE where ours is supposed to be hosted. I wonder if they are down as well.
Posted by JenniH, 12-22-2003, 07:19 AM
Still down. I've also tried contacting HE dorectly, but of course I don't know the server details as we just host sites and don't have a dedicated server. Last edited by JenniH; 12-22-2003 at 07:25 AM.
Posted by ExtremeIS, 12-22-2003, 07:24 AM
I saw a thread earlier that showed fdcservers.net was down as well, do you know if your server through noc24 is hosted there? I mean obviously knowing that wouldn't solve your problems but at least it'd be a start. fdcservers is indeed down from here (Washington State, USA)
Posted by JenniH, 12-22-2003, 07:27 AM
fdcservers is up from here. I was told the sites were at HE.net I wonder where noc24.com itself is hosted. I assume HE as well, but could be off the mark. That's still down as well. So much for 24x7. Last edited by JenniH; 12-22-2003 at 07:48 AM.
Posted by blackmoont, 12-22-2003, 08:34 AM
i got 2 dedicated with noc24 and using american datacenter . it run very fast here . never seen a downtime from 3 month to now
Posted by JenniH, 12-22-2003, 08:43 AM
Well we are still down. I called HE directly, who traced the problem through to a company called Powersurge who are a reseller for HE... it looks like NOC24 use Powersurge who in turn use HE! I then rang Powersurge who are investiging. Basically I am doing the work that NOC24 should be doing, but aren't. In the meantime... the outage continues.... and of course not a peep from NOC24.
Posted by Cattes, 12-22-2003, 09:00 AM
I have only been with them a short time, when I can get CS they are helpful....but I have had both downtime and super slow connections since I have been with them and no reply to a support ticket placed a few days ago.....I had read good things about them but have not seen many since I have been here...we'll see how long this problem takes to fix....
Posted by JenniH, 12-22-2003, 09:16 AM
Via HE and Powersurge, both of whom were helpful and understanding, we are finally back up and running. So is Noc24.com (as a side effect of my efforts). At least we now know what Noc24's 24x7 actually means. If you ever read this Noc24... either change your website to reflect reality, or make yourself available 24x7 (for example, offer phone numbers that actually work and/or are actually answered!). I hope you had a good nights sleep whilst your customers were chasing around your suppliers trying to get our (and your) web site up.
Posted by Cattes, 12-22-2003, 09:38 AM
Amen! JenniH.....Amen!.....
Posted by irishblue, 12-22-2003, 02:34 PM
I agree to that JenniH. Some support tickets get left open for days and they are not on IM often in my time zone.
Posted by virtualgeek, 12-23-2003, 02:05 AM
Noc24 seems to be GONE. My server wasn't paid for as someone from the datacenter told Tommy. I'm waiting till morning to call back, and find out more on what's going on.
Posted by px1369, 12-23-2003, 10:46 AM
Well, I'm glad to see that I'm not the only one experiencing these troubles. (Not actually Glad - would prefer that none of us had troubles) This is driving me nuts... I have been attempting to reach anyone from NOC24 This is just sad. I have been with them for 9 months now and this is the first troble that I have had. What did they go on Holiday and just leave the servers to themselves... That doesn't work... I have several accounts with them and a few (Sub-Resellers) they are getting upset with me. I cannot provide answers to them because I am not receiving any! Anyone have an idea?
Posted by internext, 12-23-2003, 11:04 AM
I called their tech support line last night at 11:00pm and I got an answer (did not sound like Kevin though).. I was told they knew my server at Atjeu was down on and off all day (and off now for nearly 16 hours)... they told me they were getting ready to reboot the server and trying to figure out why it keeps going down.. that was 11 hours ago and server is still not up. Over the past few days the server has been down several times for many hours (reasons given were running processes/bad cooling fan, etc) I really hope they get all our of servers up soon. Isnt this odd that this would happen across several data centers all at once?
Posted by px1369, 12-23-2003, 11:07 AM
I just got off the phone with Atjeu... That is where my server is located... Apparently he hasn't paid them so they took the server offline... What am I gonna do?! I can't reach Kevin... I just paid for this month too
Posted by internext, 12-23-2003, 11:11 AM
Find out how much is owed and if we can pay. I'll pay to get my data!
Posted by blutek, 12-23-2003, 11:29 AM
Well I have a server with them located at http://www.americandatacenter.com I'm trying to get ahold of the data center but they have no number at their website and the whois lookup number is not even working. Man this is b.s. What happens if they never paid the bill on my server? I dont even have anyone to call if I need a reboot. ~edit~ I just tried to call the vdi.net toll free number on their website since my server is located in the vdi.net part of ADC. Number is not even in service. Tried the # in the whois info. Number has been disconnected. now what? Last edited by blutek; 12-23-2003 at 11:58 AM.
Posted by Project X, 12-23-2003, 12:35 PM
well i just talked to cybertrails and atjeu is a client of cybertrails, atjeu does not apparently have their own datacenter, or something like that some one in this thread said they called noc24 but said it wasnt kevin? thats really weird http://www.webhostingtalk.com/showth...5&pagenumber=1 you may want to also follow this. i have spoken with several DCs today and it isnt looking good. my sites are intermitent right now and are in the process of being transferred by im making backups now between the uptime and the downtime
Posted by Cattes, 12-23-2003, 12:53 PM
My sites have been working fine for sometime now.....still no CS but sites work.... Any similar host with better CS......let me know...I just paid for my 1st month a week or so ago, would hate to have to pay again....but need a backup plan should they be done....
Posted by px1369, 12-23-2003, 01:11 PM
Just got off the phone with Atjeu... They have turned the servers back on for a few hours or until they reach NOC24, whichever comes first! This should give us time to make back ups of any info... Hopefully! This is a really bad situation for all involved. Any suggestions from the rest of you?
Posted by Project X, 12-23-2003, 01:16 PM
ya, turn off the respirator!
Posted by JenniH, 12-23-2003, 01:19 PM
>> or until they reach NOC24 << Hope they have better luck than I did!
Posted by Project X, 12-23-2003, 01:34 PM
here is what im doing.. im having my partner (who is in orlando ironically) drive by both locations listed, just to take a look and see whats going on im alerting the authorities in orange county as far as we know, the guy could have bit the big one, if not then we may have a fraud case on our hands here if anyone wants to contribute any info email me at lauren@kingdomx.com or AIM me at ImLaurenStephens
Posted by Project X, 12-23-2003, 01:48 PM
if anyone needs to do some TEMPORARY remote backups, i can let you do that on my servers, just contact me. i can assist you if you want
Posted by JenniH, 12-23-2003, 02:03 PM
>> im having my partner (who is in orlando ironically) drive by both locations listed, just to take a look and see whats going on << Sounds like the only plan we've got. It'll be interesting to see what's there. I'm certainly bailing out, but it's going to take a bit of time.
Posted by Project X, 12-23-2003, 02:08 PM
i started on my name servers and stuff yesterday
Posted by Cattes, 12-23-2003, 02:13 PM
Any recomendations on where to go , I am a small reselelr and just have around 20 URL's to move....Everything is working fine for me right now (actually faster than normal) but you guys have me worried....any ideas are appreciated...
Posted by Project X, 12-23-2003, 02:14 PM
ok ppl are talking about americandatacenters, well tehy are actually at interserver.com digging a bit, i found this info for americandatacenters OrgName: Virtual Development INC OrgID: VDI Address: 1373 Broad St City: Clifton StateProv: NJ PostalCode: 07011 Country: US NetRange: 216.74.64.0 - 216.74.127.255 CIDR: 216.74.64.0/18 NetName: VDI-1-BL NetHandle: NET-216-74-64-0-1 Parent: NET-216-0-0-0-0 NetType: Direct Allocation NameServer: NS1.ADCIP.NET NameServer: NS2.ADCIP.NET Comment: Comment: ********************************************************* Comment: Please use abuse@vdi.net for all abuse reports such as Comment: SPAM, DDoS Attacks etc. Comment: NOTE: This is the only abuse contact and reports Comment: sent to any other addresses within VDI.net or ADCIP.net Comment: will not be answered !! Comment: ********************************************************* RegDate: 2000-06-08 Updated: 2003-03-27 TechHandle: WJ446-ARIN TechName: NOC, VDI TechPhone: +1-973-815-2799 TechEmail: noc@vdi.net NOCHandle: WJ446-ARIN NOCName: NOC, VDI NOCPhone: +1-973-815-2799 NOCEmail: noc@vdi.net AbuseHandle: VDIAB-ARIN AbuseName: VDI Abuse AbusePhone: +1-973-815-2799 AbuseEmail: abuse@vdi.net OrgAbuseHandle: VDIHO-ARIN OrgAbuseName: VDI Hostmaster OrgAbusePhone: +1-973-815-2799 OrgAbuseEmail: noc@vdi.net OrgNOCHandle: VDIHO-ARIN OrgNOCName: VDI Hostmaster OrgNOCPhone: +1-973-815-2799 OrgNOCEmail: noc@vdi.net OrgTechHandle: VDIHO-ARIN OrgTechName: VDI Hostmaster OrgTechPhone: +1-973-815-2799 OrgTechEmail: noc@vdi.net # ARIN WHOIS database, last updated 2003-12-22 19:15 # Enter ? for additional hints on searching ARIN's WHOIS database.
Posted by px1369, 12-23-2003, 03:06 PM
I am speaking with a guy in Orlando who used to work with them... He has been running his own business for 3 years... Now he has decided because of the problems to go completely off on his own... Those interested can contact me for details... Seems to have his head together and knows my needs... AIM: websorcerer1
Posted by blutek, 12-23-2003, 03:09 PM
I just got off the phone with ADC (americandatacenter) Interserver.net is a customer of ADC and noc24 is a customer of interserver.net. I'm hoping I can keep my server through interserver.net somehow but can't get a hold of them. ADC in not even able to locate my server. ughhh, what a mess.
Posted by blutek, 12-23-2003, 03:12 PM
px i tried to find you on aim but it says ur offline. my AIM is: planetsoulnet
Posted by blackmoont, 12-23-2003, 03:32 PM
i'v chat with a noc24 support staff at ICQ : 336029062 and he said he can take over all of noc24 customer . I am thinking of going to him . Should i ?
Posted by JenniH, 12-23-2003, 04:48 PM
>> and he said he can take over all of noc24 customer << So who is he exactly? If he is "noc24 support staff", why isn't he doing his job (eg: answering the many outstanding tickets), getting the server at HE back online yesterday, etc? I'd be very careful to be honest. I'm just hoping that the thing holds together for the next 3 or 4 days so I can get my sites out of there.
Posted by Incognito, 12-23-2003, 04:58 PM
Is anything else....what is the latest, all.
Posted by JenniH, 12-23-2003, 05:06 PM
>> Is anything else....what is the latest, all << Their site is up because I got it up, not them. Still no tickets answered. Still no response to the emails. Still no word apart from the guy purporting to be 'support staff' to Blackmoont (goodness knows who he is). It's looking extremely bleak that this guy will return isn't it. If he does, he'll certainly find people leaving in droves. How on earth can we stay there when he vanishes, and there are unresolved problems in his absence? This episode beggers belief... he just seems to have cleared off.
Posted by internext, 12-23-2003, 05:12 PM
How do we ensure billing stops for those of us who have now been left with no choice but to leave? I joined up pre-paysystems so they have my actual cc number. I now feel very uneasy about this. If they ignore support requests will they ignore stop-billing requests too?
Posted by JenniH, 12-23-2003, 05:14 PM
It's not a dumb question, it's a good question. Anyone know about this?
Posted by interservermike, 12-23-2003, 05:25 PM
All the servers at American data center that belong to Noc24 are staying alive until everything has been sorted out. Please feel safe with your business in our hands. We will do everything possible to make sure you guys are still online. Although the owner has not been around for a while; noc24 has a person that has been answering the phones. We have been working with him to sort everything out and hopefully track down the owner. If anyone has any problems or issues with servers hosted here, feel free to contact us directly. Mike L 877-566-8398x100 AIM: intserver ICQ: 42499339 Interserver.net
Posted by interservermike, 12-23-2003, 05:30 PM
One more thing. I guess there are a lot of servers that are at Atjeu. If you guys need any help to get back on your feet we can help out.
Posted by atjeu, 12-23-2003, 05:42 PM
Noc 24 had servers here at Atjeu yes. Atjeu has 2 data centers - one we own, one is a shared dc owned by arizona internet aka cybertrails to correct a previous post. All the noc 24 servers have been turned off for non-payment (and zero communication with us as well)... however one of the techs that worked for noc 24 has contacted us and is taking over one of the servers called carrerra and has paid for it himself. He has indicated he is the new owner of the box and will take it over under the name volumehosting. The other noc 24 boxes are all still down. We are not trying to sell anything here on this forum but for those on those two boxes we can certainly get you moved and setup on an account directly with Atjeu to get you up and running. If you are interested you can call us at 1-800-996-4960 or email sales@atjeu.com - otherwise these boxes will be reformatted and resold- we will however delay doing that until after Christmas. We do not know what happened to the noc24 owner or why this has happened. We will try to help out as much as feasibly possible short of giving away free hosting We have already eaten quite a bit with noc24 as the servers have been up without any payment for quite some time. Anyway, contact us directly if you want to move the sites/servers to your own account, please do not pm us here as we are swamped and wont be able to check back at wht today on a regular basis - thx
Posted by JenniH, 12-23-2003, 05:56 PM
That's a good decent response Mike, thanks. Atjeu... I think it would help everyone if you turned the boxes on for a few days and asked your ex-NOC guy to contact those hosted on them. The people who are suffering here are the end users - turning the boxes off hurts them, not the owner of Noc24. A good gesture would be to give a few days respite.
Posted by Project X, 12-23-2003, 06:42 PM
hello atjeu, sorry if i got that wrong. im not the most technical person on earth, just trying to repeat what i was told by cybertrails. i am glad to know that the other noc support guy is on the up and up. we have been working with him since yesterday on this. thanks for coming here to post. this has been an awful mess to try and sort out!
Posted by Project X, 12-23-2003, 06:42 PM
lol, where is that chowsumdung guy when we really need him!
Posted by Project X, 12-23-2003, 07:16 PM
i was just thinking about something... we ahve ALL experienced a great deal of downtime the past month or so, this was at these servers... i would recommend before you guys decide to stay on the same servers to ASK these places interserver and atjeu WHY there has been so much downtime??? no one has ever answered this. not saying it is their fault but we need to know! also, does anyone know what happened to kevin?
Posted by Incognito, 12-23-2003, 07:20 PM
So, vdi and atjeu and fastservers/powersurge have checked in and appear to be assisting within the limits they can. Has anyone been in contact with these other providers and/or does anyone have servers at these places: Dedicated Now-I believe that's who they used at NAC. Server Matrix. The other two they list are Level3 in Orlando and Internap in Washington. Not sure whether they actually have accounts there and, if so, through whom.
Posted by Project X, 12-23-2003, 07:23 PM
i talked to he yesterday, they said kevin/noc24 doesnt even have a box with them then something to do with powersurge. its all weird
Posted by JenniH, 12-23-2003, 07:36 PM
>> Has anyone been in contact with these other providers and/or does anyone have servers at these places << I spoke to HE.net as well as Powersurge. Both were excellent and very supportive. I suspect both will give us the time we need to bail out.
Posted by Xcel, 12-23-2003, 07:54 PM
Ohh man. This is the very reason I moved a reseller account to noc24. Remember the whole resellerspace.net fiasco? I jumped out the frying pan and into the fire!??? Anyone else here on the.datapusher.com? I would like to communicate with any others on this server.
Posted by atjeu, 12-23-2003, 07:58 PM
Just an update - Viper.noc24 has been purchased by the ex noc24 tech (volumehosting) and is now back up and running - he should be supporting all the customers hopefully in better then the usual fashion...
Posted by Xcel, 12-23-2003, 08:15 PM
For those who are communicating with noc24 staff, can you post or pm some contact info? Last edited by Xcel; 12-23-2003 at 08:31 PM.
Posted by Project X, 12-23-2003, 08:38 PM
im on datapusher, you can reach me, it is easy
Posted by ChowSumDung, 12-23-2003, 09:22 PM
Did someone call my name? I thought noc24 became very dubious after the replies they made toward my legitimate questions here on WHT, however I never would have imagined all this trouble you guys are going through right now. I sincerely hope everything works out ok.
Posted by Project X, 12-23-2003, 09:36 PM
awww, my only bright spot of the week!
Posted by Matt, 12-23-2003, 11:23 PM
TheVHWay - are you or were you part of Noc24? We have had a few people posting in here offering services with the guise of being somehow related to Noc24 when in reality they are competitors trying to take advantage of this situation. That is not appropriate.
Posted by Project X, 12-23-2003, 11:28 PM
yes thevhway is daniel, the guy who used to be at noc24
Posted by TheVHWay, 12-23-2003, 11:31 PM
Acctually the guy below me was posting because i asked him to He has alot of room on a server that he can fill so it was at my request that he posted, sorry if that was not a good thing to do Can you please unsuspend his account ? Thanks Daniel
Posted by Matt, 12-23-2003, 11:39 PM
While I can appreciate the intentions, this thread is not the place to try and gain clients. If someone wants to post an offer, they can do so in the Hosting Offers Forum. Please keep in mind the implications of making such an offer. While you may intend to help noc24 customers, it can very easily turn into something else.
Posted by thedavid, 12-23-2003, 11:39 PM
Please have him email moderators@webhostingtalk.com - this will be the last I will discuss this in this thread. -David
Posted by Aussie Bob, 12-23-2003, 11:43 PM
You can stop the billing yourself at https://cardholder.paysystems.com/ I don't know what's happening with Noc24, and I'm not saying cancel your account with them. I'm just providing the above link to give some folks some options, they might not have thought they had. Maybe the owner of the business has been taken ill, or worse? It's a bad situation for all involved.
Posted by TheVHWay, 12-23-2003, 11:44 PM
Matt - that is completely understandable and i do apoligise TheDavid - I have told him to email you and i think he is going to PM you
Posted by Incognito, 12-23-2003, 11:57 PM
If he has been told to email, why would he PM....the instructions are to email.....
Posted by TheVHWay, 12-24-2003, 12:00 AM
oh he was replying to a PM I think it would be best to delete the posts about this situation so its not clutered with off-topic posts Just a thought
Posted by internext, 12-24-2003, 12:09 AM
I signed up before noc24 started using paysystems. When I signed up with them you entered your cc number directly in their helpdesk (which has since been changed)... Hmmm, maybe I need to check my bank logs to see if I am still getting billed at all.. I dont think anything happened to Kevin. Frankly, I think he sold his business to this new "tech guy" and left the tech guy with a bunch of (unexpectedly) unpaid servers in the process. Seriously... if Kevin was ill or missing, the DC isnt going to sell his servers out from under him! They have to know what is going on. Plus when I called last night at 11pm I got an answer, and it was NOT Kevin. Matter of fact the number I called (703-286-2811)wasnt even in the same area code as the previous noc24 phone (407-740-8948). And there was a fancy voice mail system that had not been there. That was last night. The day before I talked to Kevin about downtime and he was giving one excuse after another. I think he simply sold and dropped this on the buyer's lap, with unexpected large volumes of bills late or due to be paid. That is my opinion after thinking of this, and seeing the DC sold the servers to someone else. That would never happen in a matter of hours unless they spoke to Kevin. Would they? Could they? Think about it. Last edited by internext; 12-24-2003 at 12:25 AM.
Posted by NexDog, 12-24-2003, 04:01 AM
Andrei just made them a sweet new site which I now think I'm going to buy.
Posted by Aussie Bob, 12-24-2003, 11:44 AM
Just out of curiosity, I clicked on one of their Paysystems order links and got this -
Posted by NexDog, 12-24-2003, 12:03 PM
Well, they definately dead then.
Posted by aingaran, 12-24-2003, 12:20 PM
FARK! I am royally screwed!
Posted by aingaran, 12-24-2003, 12:23 PM
I just looked at my Master Card Bill, and I see: Centrahost Corporatio - 407-6444635 FL
Posted by aingaran, 12-24-2003, 12:26 PM
CentraHost's Whois Info Attached Images centrahost-1.gif (13.5 KB, 85 views)
Posted by blackmoont, 12-24-2003, 12:35 PM
dude , their domain was noc24.com
Posted by aingaran, 12-24-2003, 12:36 PM
blackmount Centrahost & Noc24 are (or were) the same company.
Posted by aingaran, 12-24-2003, 01:11 PM
Centrahost Corporation (ORDERYOUR-DOM) 1031 Aragon Ave Winter Park, FL 32789 US Domain Name: ORDERYOUR.COM Administrative Contact, Technical Contact: Administrator, Domain (RAWWRIJQFI) mikis@cfl.rr.com noc24.com 424 East Central Blvd Orlando, FL 32801 US 407-539-0379 Record expires on 19-Nov-2004. Record created on 20-Nov-1998. Database last updated on 24-Dec-2003 12:10:56 EST. Domain servers in listed order: DNS8.DATAPUSHER.COM 66.246.97.10 DNS9.DATAPUSHER.COM 66.246.97.100
Posted by aingaran, 12-24-2003, 01:18 PM
Kemp Kevin 1031 Aragon Ave Winter Park, FL 32789-4729
Posted by JenniH, 12-24-2003, 01:46 PM
I wish I was local enough to Orlando to pay this creep a visit. I've still got all my fingers crossed that the underlying hosts keep the servers running for a few more days.
Posted by aingaran, 12-24-2003, 01:59 PM
Here's some info on the matter. After some private eye work by myself and NetPublicist we've come to the following conclusion: Kevin Kemp is MIA His home phone does not work. His has moved away. Daniel of VolumeHosting is working his arse off in cooperation with Interserver to ensure that people at the ADC aren't screwed. NetPublicist spoke to Daniel's mother, and was told that Kevin has been gone for about a week and they have no idea where he is. The telephone number on the credit card statement beside Centrahost Corporation claim that they have no idea who Centra Host is, and want us to fax the cc statement where their tel # is indicated to investigate. http://www.runonideas.com/ (their phone number is indicated on my Credit Card statement.)
Posted by aingaran, 12-24-2003, 02:01 PM
I think we should contact Orlando PD. Miki S is a Road Runner customer. Perhaps we can get some info from Central Florida Road Runner. But I doubt they'd reveal any client info. That's why I think we should contact Orlando PD.
Posted by aingaran, 12-24-2003, 02:02 PM
NetPublicist spoke to Authorize.net and was told to contact your bank/credit card issuer and notify them of the issue so that you can a charge back if he tries to charge you again.
Posted by JenniH, 12-24-2003, 02:13 PM
>> That's why I think we should contact Orlando PD << Does anyone screwed by this guy actually live in Orlando, or even FL? From my experience the closer the better in terms of actually getting them to do something.
Posted by aingaran, 12-24-2003, 02:15 PM
Actually, NetPublicist lives 20 minutes away from Orlando. Daniel from VolumeHosting.com also lives near Orlando. Daniel has been working his arse off to make sure we don't get further screwed. We should get a list of people who are/were with Noc24, to solidify this complaint. Everyone else should contact Auth.net or their Credit Card issuers to ensure that they don't billed again. Just wondering, is this grounds for charge back?
Posted by JenniH, 12-24-2003, 02:32 PM
>> Just wondering, is this grounds for charge back? << Of course it is... the guy isn't providing the service paid for. The bigger question is criminal intent. Has he done a bunk with our money. That is an issue the authorities are best equipped to address, and maybe someone local should explore that. Looking for a silver lining for this very dark cloud, it's nice the way that some orgs have reacted and tried to help. Directly HE.net and Powersurge have got our site back up, a guy at SmarterLinux spent over an hour on live chat getting our main site transferred last night, and others have chipped in positively in this thread and others with info and assistance. Not forgetting the role of WHT of course in providing the platform for mutual help. It's a bad situation, but there are still a lot of decent guys around.
Posted by blackmoont, 12-24-2003, 02:32 PM
lolz , i am noc24 customer , how can i dont know it , but their officer site is noc24.com . So i just feel funnie when u gave a ..centrahost.com domain information !
Posted by Project X, 12-24-2003, 03:22 PM
you should cancel your card immediately. do not simply do a chareg back, tehy could recharge it. this is a little trick i learned from fedex. charge back and they charge you again. as far as roadrunner, here is how you do that, works like a charm... call roadrunner, what teye do is ask you for a phone number, as soon as you give them a phone number, the idiots blurt out an address and ask you to verify it. ditto is you have a phone number and call teh local pizza hut or dominos. just give them a number and they start rattling off info. i feel very disappointed and betrayed but since i havent lost any money directly i cant take part in any legal action. my due date was today, the 24th. i once read somewhere that florida is a haven for online crooks, spammers and vandals. this is my second florida host. ha, what do you know.
Posted by aingaran, 12-24-2003, 03:28 PM
I have called up my CC issuer...And they did in fact change my master card number. My current card is now crap. I have to wait till mid January to get my new master card.
Posted by aingaran, 12-24-2003, 03:32 PM
Now, i'd like to know who OWNS the servers at ADC? Does interserver own 'em, ADC own 'em? or Noc24/CentraHost?
Posted by Project X, 12-24-2003, 03:54 PM
oh, i also wanted to share a little tidbit of info with ya... kevin can be found at match.com his screen name is now toadpsychologist funny, he had just changed the name, it was something else before. interestingly enough, he has been able to log onto match.com but not here so those of you who want to find him there, have fun i wonder if he is bilking women out of money as well. if you add him to your favorites list, then you can kind of "track " him if he changes the info ps he sure doesnt look like a criminal. i thought he was rather cute, and his puppy too!
Posted by JenniH, 12-24-2003, 03:57 PM
>> i thought he was rather cute, and his puppy too! << As I PM'd you... unlike his puppy, he don't look cute to me. This is one woman he won't 'bilk'! Just look at those eyes! PS: Sorry mods... didn't mean to get personal... but I'm sure you understand I don't have warm feelings towards the guy!
Posted by Project X, 12-24-2003, 04:03 PM
i have no luck whatsoever with men what can i say!
Posted by aingaran, 12-24-2003, 04:06 PM
Here's some information: Daniel of VolumeHosting.com has been very helpful! He will be basically taking over the American Data Center based servers. (He will be billing us. -- If you choose to) If not, your server will just go off line, when Interserver decides to take it off line. If you have a server with Noc24 @ any other data center, it would be wise to contact Daniel at VolumeHosting.com and see what he says. He had mentioned that the server where Noc24 had been selling reseller accounts is full like a mofo...Close to 700 accounts. Daniel didn't want to touch that with a 10 foot pole. So, if you're a reseller at Noc24, I'd either contact Daniel @ VolumeHosting or try to find a new home very fast! If you have a ded. server at HE via Noc24, at the current time the option might be moving your ded. server to ADC via Daniel @ VolumeHosting.com.
Posted by JenniH, 12-24-2003, 04:27 PM
Forgetting the (too many) repeated plugs for Daniel... I would suggest contacting the data centers directly. The ones I spoke to were very helpful indeed. If you have independent sites (eg: reseller) like ourselves... get the hell out of there... via the data centers or elsewhere. There are plenty of options... spend the time to dig out the right one (I know it's a pain!).
Posted by bhafer, 12-24-2003, 04:40 PM
I actually got some information from Kevin before he went AWOL: Personal Email: kkemp1@cfl.rr.com New Cell: (321) 356-0377 Home Address: 363 Cedarbrook Lane Altamonte Springs, FL 32714 Hopefully one of you can contact him. I recommend going with Daniel. He's taken my 9 servers and is doing a great job.
Posted by Project X, 12-24-2003, 05:11 PM
here is what i would like to know... have the administrators here banned his IP from posting. has he actually logged in, is he reading this stuff? he must be laughing his *** off at us.
Posted by Xcel, 12-24-2003, 05:14 PM
He may be posting here....Check your PM KingdomX
Posted by Rochen, 12-24-2003, 06:03 PM
We don't like to get involved in matters like this. However, if you have reason to believe that a user has breached our site rules, please send us an email (moderators@webhostingtalk.com) and we shall look into it. Off site issues are really nothing to do with us though. We simply provide a platform for people to discuss those issues Chris
Posted by taburl, 12-24-2003, 06:30 PM
Whoo, this whole situation makes me queasy. Luckily, I had been working out a deal with another provider as a replacement to a current server at ADI... so hopefully, I'll have everyone moved over to the new system before we run into any problems. The folks at Interserver have been nice to deal with thus far. I chatted briefly with them on AIM and asked if we could keep the server online until everything had been transferred; looks like that'll work out just fine. Looks like it might not be too bad to cut Noc24 out and stick to them directly for service...
Posted by Project X, 12-24-2003, 06:36 PM
with all due respect, what you have done is enable companies like this to come here and rip people like me off. now i kindly suggest that you put an end to it. nuff said
Posted by Matt, 12-24-2003, 06:53 PM
It is not the responsibility of the forum staff to make your decisions for you. You have 100% control over everything you do. If you choose to use a company, it is your responsibility to research them. There is no feasible way for a forum to watch every single interaction that occurs. We act on those that are caught attempting to deceive, however we cannot predict the future. The particular user you are speaking of has been here since April 2001.
Posted by Project X, 12-24-2003, 07:00 PM
yes but since this happened to us, we were told by numerous members that everyone knew this was coming and that there were tons of complaints against them for not only financial concerns but attitude and CS as well. im just saying if you are going to allow these sheisters to come here and advertise for free, maybe it would be wise to do a little checking as well. this certainly isnt the first instance ive seen of people coming here and having this happen to them based upon recommndations and free advertising here. crap, if a company cant afford to advertise, maybe i should have thought twice blame me, its all my fault
Posted by Project X, 12-24-2003, 07:03 PM
which reminds me, while im in rant mode, why the hell would companies like interserver, he, etc allow this guy to go more than three months unpaid! wtf were they thinking?? and this is where im going to be hosting???? maybe this isnt such a good idea. doesnt sound like very smart companies to me and yes ive heard the argument that they were trying to protect the end users, but IMO if that is really the case, they should have notified the end users. and NOT almost 4 months later and come here and notify ppl who have already been shut off.
Posted by aingaran, 12-24-2003, 07:05 PM
Well, it wasn't only interserver AtJeu HE.net were also invovled. Interserver has been generous enough to keep servers online, instead of pulling the plug and screwing the end users.
Posted by Project X, 12-24-2003, 07:09 PM
generous?? didnt they come here and say that they have been paid finally?? perhaps im wrong but that was the post i thought i saw. ya, its all about the money..errr, i mean end user
Posted by aingaran, 12-24-2003, 09:05 PM
Actually, That was atJeu. They disconnected the server (rightfully so, since they've not been paid.) and Daniel @ VolumeHosting.com paid the outstanding balance and got the servers back online. The Interserver crew did not take the servers located at their DC offline. They've kept it online, until the customers could find a solution. Some have (becoming customers of VolumeHosting.com who will be in charge of these servers.) While other haven't made any arrangements (these servers are still online, indefinately.) I think that's very generous of Interserver to keep the servers online.
Posted by Project X, 12-24-2003, 09:35 PM
ack! i see that. i stand corrected! my apologies! this is all very confusing and im trying to follow two very long threads!
Posted by Amziasupport, 12-24-2003, 10:53 PM
hmm, I just found this thread and read it through. Very suprised as I spoke with Kevin recently and my reseller account has been working fine (although it went down for a couple of hours) I believe I'm on the same server as noc24.com itself, what's going on with that server? What should I do? I'm not quite clear about the entire situation besides the fact that kevin is mia.
Posted by Xcel, 12-24-2003, 10:56 PM
Whats your server name?
Posted by Project X, 12-24-2003, 11:10 PM
it sounds like the same one i have, which is thru powersurge, thru HE something to do with datapusher
Posted by Amziasupport, 12-24-2003, 11:12 PM
yea its something with datapusher in it I'm pretty sure its the same one noc24.com is on, everytime I go down, they are down too
Posted by aingaran, 12-25-2003, 12:03 AM
Ladies & Gentlemen, if you have a reseller account with Noc24, please contact Daniel to see what he plans to do or make arrangements to move to another provider. When I spoke to Danier from VolumeHosting, he was very reluctant to pick the Reseller Server at HE, because it was oversold beyond belief...Apparently there were close to 700 accounts. (Obviously, resellers probably created most of those accounts, nevertheless 700 is quite a bit.) Try to make arrangements in the very near future.
Posted by Project X, 12-25-2003, 12:08 AM
ok, i really like daniel and everything, but the daniel posts are really getting annoying. this has got to be the 50th time youve said the same thing. daniel is way overworked ATM
Posted by aingaran, 12-25-2003, 12:16 AM
Sorry about that. I just wanted to reiterate the fact that it's Daniel and not me. I didn't want people to get the impression that I would be in charge of anything because I was responding to the thread. And I didn't want people to get screwed and have their sites/accounts dissapear because HE/At Jeu or any other DC formatted the entire server. No more posts for me in here! Last one, I promise!
Posted by Project X, 12-25-2003, 12:18 AM
its been a long long day didnt mean to bite your head off, but youve got to know the guy is overwrked and every post is daniel this and daniel that. im suer he can come here and post if he wants
Posted by Amziasupport, 12-25-2003, 12:45 AM
so basically the only choice i have is to get my data and get out asap. Who do i get ahold of so that they can move all my cpanel accounts over to my new server...
Posted by czwen, 12-25-2003, 05:58 AM
Hi all this is a long long thread... I'm a customer of NOC24.com for a month plus and my server is located at HE.net .. my server went down a few times in Dec and after calling He.net for emergency help, i realized the server is actually being monitored by Fastservers.net... which they did help me get the server up and running again. NOC- didnt respond to my support ticket in this incident. - Daniel gave me his direct number incase such incident repeats itself. .... I am OK with the fact as long as my server are up and running - which it is - www.newzpixels.com i'm not on datapusher because i've that changed for more privacy. i agree the support hub wasnt handled very efficiently, and for that, i rather ICQ with Kevin 315074062 and Daniel 336029062 when i need to get things done, which is quite often. They DO reply to my ICQ messages (within 24 hrs if not immediately). Daniel was still working on my server on 20dec and we chatted alittle on Dec21. Kevin did went missing for a few days, and he contacted me on 21 Dec. Found out later from him that he was hospitalized a week for flu.... Also, on 21st, Kevin informed me that he has stopped using Paysystems for credit card payments and have refunded me my current charges - to be paid by Paypal in the future. regarding change of numbers, .. i did hear from Daniel that kevin is working with Sprint to setup some phone system... (didnt ask in detail) daniel did give me his direct line on area code 407... I've been on vacation and not spoken to both kevin and daniel since 22nd dec and didnt know about this thread until i got an email from noc24. Hmm i have no idea what is going on about daniel (volume hosting) ... didnt hear anything from daniel himself either. I've just ICQ both of them for an answer.... will update WHT if i hear more information from Kevin or Daniel. I've also emailed Fast Servers for more information to safeguard my own interests. If anything happens to NOC24, DC should at least give us some options inorder to keep the server up and running. Last edited by czwen; 12-25-2003 at 06:15 AM.
Posted by aingaran, 12-25-2003, 12:08 PM
If Kevin is in fact hospitalized, how do you explain all the telephone numbers that are disconnected? And the fake telephone number on the Authorize.net credit card statement?
Posted by TheVHWay, 12-25-2003, 12:12 PM
Well i talked to czwen and explained what was going on the interaction on the 21st was Kevin contacting czwen and asking for payment to be sent Via paypal Sounds like he is still trying to get money into his paypal account
Posted by Project X, 12-25-2003, 12:15 PM
i think you guys should read this http://www.webhostingtalk.com/showth...hreadid=219671 also, if kevin is in the hospital, how does that explain all the bills going unpaid for at least 3 months? why doesnt anyone answer his cell phone?
Posted by Scout, 12-25-2003, 12:35 PM
I guess I have no choice but to request a refund... if they didn't reply... do I have no choice but to cancel the credit card? I mean, won't be a charge back now be in order? Just asking... coz Im not very familiar with internet rules and stuffs....
Posted by Scout, 12-25-2003, 12:39 PM
BTW, Im deciding this because I only have 2 accounts with them... just starting... so moving out will be fairly easy for me... really sorry for the others though.... I can still rem. the time I have to jump ship when all my clients were in Mchosts.... it was, FRUSTRATING...
Posted by czwen, 12-25-2003, 12:51 PM
hmmm yea i spoke to daniel and got a clearer pic. what daniel posted here is correct. he did asked me to paypal him the money but i also recieved a refund notiifcation from paysystems. so i wasnt suspecting mischief at all. kevin hasnt replied me and i wonder if he ever will... IF IF IF kevin is indeed in trouble, i hope that daniel can work out with fastservers to keep my server at He.net. i dont want to move and re-assign IPs on the dedicated server. it's such a pain! Last edited by czwen; 12-25-2003 at 01:17 PM.
Posted by aingaran, 12-25-2003, 12:53 PM
Scout.. There's no point asking for a refund, as he will not respond. Call your credit card issuer and tell them to do a charge back, and you'll have to get yoru CC # changed. Talk to Daniel and see what he says about the moving of accounts. If he decides to keep all the servers and take care of them, you MAY not have to move.
Posted by Scout, 12-25-2003, 12:59 PM
How about I do a chargeback at mypaysytems? I think they have that option..... And yes, I'll try and contact the bank first thing tom. Is Noc24 capable of charging us by the thousands of dollars? I hope not.... What a bad timing... the 25th, what a way to spoil Christmas....
Posted by HPhoenix, 12-25-2003, 03:07 PM
Cant they not charge us anymore then we signed up for due to the fact that we went through paysystems?
Posted by TheVHWay, 12-25-2003, 03:13 PM
The NOC24 paysystems account is closed so anyone going through paysystems will not be charged no more So you might be able to let your bank know that it will not becharged anymore so they dont have to give you a new card im not sure how that works
Posted by HPhoenix, 12-25-2003, 03:18 PM
So my credit card is safe? Meaning I dont have to go through the trouble of changing my number and such?
Posted by TheVHWay, 12-25-2003, 03:31 PM
If you paid through paysystems then you should be fine possibly instead of calling your bank you might try geting paysystems to refund it
Posted by Xcel, 12-25-2003, 03:54 PM
I gave my card number directly to Kevin. Anyone have thoughts on that? I hate to go to my bank again and ask for yet another card and then go to every company I have a recurring charge with and set things up again, ISP, PayPal, and any others.
Posted by Xcel, 12-25-2003, 03:58 PM
CentraScrooge!!!!
Posted by blutek, 12-25-2003, 04:00 PM
kevin is backonline. http://www.webhostingtalk.com/showth...5&pagenumber=2
Posted by Project X, 12-25-2003, 04:05 PM
i know, this is really getting to be good!
Posted by Matt, 12-26-2003, 12:26 AM
Kevin, I'm not exactly sure what you are trying to do with all the "snips" but they are not necessary. If you are trying to quote the post so it is not edited later, you do not have to as the edit time is now only 60 minutes. Please do not post any more "snip" replies.
Posted by centrahost, 12-26-2003, 12:57 AM
Thank you Matt. I was not aware of that. That was my intention. A bit too much going on now and wanted to comment later. I think that is a GREAT policy BTW.
Posted by NexDog, 12-26-2003, 06:51 AM
S what's happening, Kevin? Are the servers going to be paid for, will noc24 survive? Are you going to pay the balance on that new site by Andrei?
Posted by TheVHWay, 12-26-2003, 07:02 PM
Well from what i am hearing Kevin is telling everyone that i tried to "steal" his business, but in fact i tried to save the clients from getting the sites shut down and i did this at my exspense I made sure that the clients did not pay me I had all intentions of waiting for kevin to return from where ever he was, he has now shut down the server i was using (that he told me not to pay for because i was working with him) locked me out of everything I tried to safe all the clients and now i have lost everything He is ignoring me, he has told me that he will give me the money he owes me so i can go to NY to my great grandma's funeral Thanks for nothing Kevin He tell you one thing and does another All of this happened because alot of people were lied to including myself, he cant seem to understand that i had the best of intentions all along and the intention i had was not to screw him out of clients or money like he has done to me now I was thinking of getting out of this business anyway after all of this and kevin came back so it really doesnt hurt me none All i need to do is find a way to get all my clients a new GOOD home and i know that is not with NOC24
Posted by TheVHWay, 12-26-2003, 08:27 PM
also Atjue has took it upon them selfs to charge me and then give the servers back to kevin so the money i paid to them will be charged back and i will call the local police to file a fraud report I have overdrawn bank accounts from this and kevin will not make good on them He also owes me for over two months work that he refuses to make good on
Posted by TheVHWay, 12-26-2003, 09:20 PM
I have found a new home for my clients, Dan Schofield the old owner of total-host.net has offered to take my clients in. I know there has been lots of bad decisions made by Dan, but according to him, and from what I have seen he has learned from his actions. Dan is currently wroking as hard as he can to get everything sorted out. Please contact Dan by email at webmaster@total-host.net or by aim at tuxrulzlinux or by yim at coolguyfrak. Thanks, Daniel Romanowksi
Posted by The3bl, 12-26-2003, 09:45 PM
Let me get this straight, you gave all your clients including the ones you supposedly rescued form total-host and all it's scams just 2 months ago back to Dan and total-host I feel sorry for anyone in the mess with you and NOC24. Now I feel even more sorry for your ex clients here they go again
Posted by Project X, 12-26-2003, 09:48 PM
why would you insult this guy like that? he is just trying to help. he paid out of his own pocket for all this mess and when he got locked out of all the servers, that HE paid for, what else can he do? i dont see one other person here stepping up to help thanks, what a great community youve got here.
Posted by NexDog, 12-26-2003, 10:09 PM
Techark knows what he's talking out, kingdomx. What's going on here with TheVHWay, centrahost and total-host is just disgusting. He says one thing but centrahost says another. Who knows what's happening. We can only speculate at the moment but the fact is that TheVHWay and total-host have from what one would call a clean record. Yes, this is a great community because we try and warn the unwary of possible dangers. Alot of us have been around a long time and have pretty much seen it all.
Posted by The3bl, 12-26-2003, 10:31 PM
If you would take a little responsibility for your own bad choices and find a good host instead of blaming WHT the data centers and everybody else on the planet for this mess then you would not be in it. Instead of posting here ranting raving and biting everybodys head off get busy and move your sites. There are 2 sides to every story and one thing for sure you are not going to find the real truth here for a long while yet, in the mean time everyone that went with Dan is being shuffled off to host with a horrible track record.
Posted by centrahost, 12-26-2003, 11:45 PM
As promised, a brief statement regarding the events surrounding NOC24 this week. I left for Xmas Holiday the morning of Dec 21st for a week of family celebration. This was a planned vacation. Many things transpired in my absence and I was forced to return early. A NOC24 client contacted me on my cell number on Xmas Eve and informed of what was happening. I flew in on Xmas day and handled matters as swiftly as possible. If there are any details that you think we should know about your account, let us know by emailing us at support at noc24.com or by logging into the Support Hub with your NOC24 client logon. You can also call us at your convenience. As a normal course of action any time there are personnel changes, all servers have been secured with new passwords. All NOC24 servers at all Data Centers listed in our signature are 100% responsive and functional. I would like to apologize for any inconvenience this matter may have caused for anyone.
Posted by belindaj, 12-27-2003, 12:24 AM
Glad to hear it Kevin. Looking forward to a continued excellent hosting relationship. Belinda yes, my post count is low.... doesn't mean I'm new.... just means I observe more than I input... I guess this is where the standard disclaimer goes LOL.... this is not a paid testemonial... and I only wish I were a kid again
Posted by czwen, 12-27-2003, 12:44 AM
glad that i've waited for both sides of the story instead of ranting at kevin or WHT. if your servers are shut down. it's understandable y u are mad at kevin but why get mad at WHT? it's a PUBLIC forum with very professional moderators. You make your decisions, so don blame anyone else but yourself. Great work for WHT moderators!!!!!!! kevin: glad you are back and got things sorted out.
Posted by NexDog, 12-27-2003, 12:45 AM
What about all the complaints in this thread: 1) Support tickets left open for days. 2) Telephone number out of service 3) Server down for 16 hours. 4) Atjeu sayingthey switched off a server. 5) The the Paysystems fiasco. Etc, etc, etc.... I don't think the explanation bty centrahost goes even close to being an explanation. It's almost an insult to all noc24 clients that have posted here today. They need more than testimonials to bail out of this one. They need a miracle.
Posted by czwen, 12-27-2003, 12:48 AM
what i did when i read this thread. I ICQ both kevin and daniel to hear their stories. also most importantly, i contacted fast servers to inform them that I am paying for the partcular server and that if they decide to shut it down for any reasons. i would like to be informed ... think it's the best way to handle such situation. my 2 cents worth
Posted by alchiba, 12-27-2003, 12:56 AM
Firstly, it's Christmas, not Xmas. Secondly, make sure your obligations are met before you dance off on personal indulgences.
Posted by centrahost, 12-27-2003, 01:03 AM
A moderator posted this? Time to clean house. What is this? This is a great way to drive people away. If you had any idea at all what went on. Geez. I am sure more light will be cast on this by Atjeu and a few more real soon. But beside that. This is totally out of line for an example of how to conduct oneself in this forum.
Posted by alchiba, 12-27-2003, 01:17 AM
I'm not a moderator and my house is spotless. Like everyone else, I only know what I read here. If you have something to add that would better explain the events at hand and protect the reputation of our industry, I'm all ears (and eyes). I'm more concerned with how I conduct myself as a business owner, but I'm tough on my peers.
Posted by Ran, 12-27-2003, 01:36 AM
Whew, just read through the whole thread. Can NOC24 customers please give an update on the status of their servers/accounts?
Posted by centrahost, 12-27-2003, 01:37 AM
Your just way out of line. Very nice. You should be a boxing promoter. Many people got real worked up and way out of line. To involve myslef with that sort of ignorance is self defeating and will not serve any purpose. However... There is one company in particular that I expect a public apology from. Anything less will result in litigation. They know who they are.
Posted by anon-e-mouse, 12-27-2003, 01:40 AM
That sure sounds like a better plan than litigation threats. Look after your clients first and worry about the other later.
Posted by centrahost, 12-27-2003, 01:49 AM
That's all done. All client accounts are in order. All DC's are at 100%. Time now for some truth. Let's see if they can do it themselves first. They did great on the phone. If not I will obligate myself.
Posted by alchiba, 12-27-2003, 01:59 AM
I beg to differ. I'm concerned for our industry and the value we represent. Are you? Float like a butterfly, sting like a bee. . .
Posted by internext, 12-27-2003, 02:00 AM
I spoke to Kevin about the EXCESSIVE downtime I was experiencing on the Atjeu Carerra box, via AIM on the 20th. I asked that I not be billed in Dec for failure to meet SLA. Kevin agreed, said "no problem"... My hub tickets submitted for downtime on the 20th (#333) and 22nd (#348) both reminded you of your SLA, but neither ticket was responded to. And then I was billed on the 23rd, for the full amount. I would appreciate a reversal of this charge per your SLA and per our AIM conversation on the evening of Dec 20. Thank you Eric Since Kevin has returned the box has been better. But I intend on being elsewhere before my next bill is Due in January. I dont feel comfortable relying on hosts that I have to track down on AIM because they dont answer support tickets, and I dont feel comfortable when more than one DC indicates servers were shut down for non-payment.
Posted by NetPublicist, 12-27-2003, 02:03 AM
I didn't know what to think when I started reading this thread the other day. I spoke with Daniel and his mom on the phone and chatted with aingaran and made some hasty decisions without waiting to hear both sides of the story. I called Mike at Interserver and then spoke with Kevin on Christmas day. I am staying with Noc24, my server was never down. I have had no problems from Kevin or Noc24.
Posted by NexDog, 12-27-2003, 02:15 AM
What about one of your clients paying for one of your servers? I believe that was czwen. I understand that this could all have been a monumental foul up but the DC reps themselves posting here didn't look good for you. And with TheVHWay now banned, who knows what the hell happened?
Posted by centrahost, 12-27-2003, 02:24 AM
Eric, I just processed a full refund via authnet for you. Sorry about any delays. The tickets should have been answered. No excuse for that. I left the wrong people watching the fort. Only ONE data center shut off server for "non-payment" and it was a mistake on the part of the Data Center. They owe me an apology as well as others. On top of that if you read the posts they made closer you will see that they made a few bad decisions to boot. Hey... so did I. I just want them to be above board about it is all. Sorry for the inconvenience.
Posted by taburl, 12-27-2003, 02:28 AM
We still have an open, unanswered ticket over one week old.
Posted by centrahost, 12-27-2003, 02:55 AM
Understandable concerns. I can't speak for her but I did talk to her this evening. She was concerned when she read all the propoganda and contacted the DC to make sure she was okay. She found out all was fine. I have no idea why VHWay was banned but he did give a shot at killing noc24 and taking over some of it's clients. Many many of them have im'd me with stories and links to make payments that they had been given. I made a HUGE mistake by leaving it in the watch of the wrong person. He figured I would gone for a week, He knew I would not be online at all for the entire week (yea I know, not a good idea) but, we all need a brake soemtime. Then he methodically put a plan for self destruct into play. He never called me to let me know what was up. He just started letting things fall apart then screamed abandon ship and staed throwing life rafts with his brand on them. As far as telephone numbers. This was a complete overblown mess. Our numbers ALL work fine. local, toll free, answering service too. People started digging up old domain whois data with old numbers on them. Then we have the merchant company that for some reason after 6 faxes cant seem to uodate my phone number on the charge records. So... finally one client that knows me saw the cell number posted and gave me a call. It was quite a big fiasco when I got here and had a look at what was going on. Some people had me in the hospital or worse. Then others started into the feeding frenzy with the police are looking for him and other such nonsense. I discontinued Paysystems over a week or so ago. Waiting for my new site and not taking new business until after the new year anyway. Going 100% authorize.net After seeing how much Paysystems was costing. I could go on but what is the point? It was made to look much worse than it was. I was painted in a very ugly way. We are going nowhere. There is far too much profit and responsibilty for me to turn my back on and walk away from. To make this point one more time... ONE DC made a big mistake and they should fess up and take responsibilty, that is all I am asking for. That's not much considering what it caused. Again I extend my apologies to all involved.
Posted by NexDog, 12-27-2003, 03:07 AM
Damn, sounds like you got shat on from a good height and I wish you a speedy recovery. Get in touch with Andrei asap too. He's cooked you up a killer new site.
Posted by Aussie Bob, 12-27-2003, 03:16 AM
Yes, huge mistake indeed, unless you have top notch staff to keep things running when you're away. Leaving your entire operation in the hands of 1 person, was looking for a disaster, and you got it. There's no real need to be offline for a week. You have laptops/mobile phones, PDAs etc, so you can be online even when you're away on family holidays. I have amazing staff working with me, but I'd never dream of being offline for 5 days like that. Reselling dedicated servers is pretty much the bottom of the market, so it's not a very profitable niche. It's almost easy to comprehend someone walking away from that market, which is what we thought was the case with you. Well I hope you can pick up the pieces and all involved get back into the swing of things.
Posted by centrahost, 12-27-2003, 03:16 AM
Spoke with him when I got back. It is really nice. He does great work. Thanks for your support.
Posted by centrahost, 12-27-2003, 03:25 AM
Thanks AussieBoB. I do have all the toys. 1 time each year I like to get away from them. Every Xmas I end up formatting drives and the only seat left at dinner is a childs seat at the bar or with TV tray. I spend the entire time doing a free inservice on how to email photos to grandma. There was more than one person left behind but since HE was in charge he simply "didn't need any help" so they never IM'd in. At any rate, I screwed up on this one. Disappointed in some other people as well though. I think that girl is just a lunatic. You figure it out.
Posted by volumeserver, 12-27-2003, 07:41 AM
WHT mods i do apoligise for this post i remembered this username from the old hosting company i had and i told the new owners the loggin info and they never used it, I would also like to know why my TheVHWay was banned i broke NO rules, since i no longer have email please do not ban me with this name and PM me with the reason if it is valid then i will go and never come back but i need to know why I would first of all like to say that i cant believe that you are saying that kevin i tried to keep everyone up and running and that was at my exspense i was never told that you were going anywhere i talked to your ex (miki, yeah you know the poor girl that you took all of her money and forced her to go back to japan becasue she couldnt afford college anymore) she said she knew you were going as you called her up the night before you left high and drunk and she hung up on you i dont know if it is true or not and i dont care i just talked to her last night You have accused me of something awfull in a public forum which is Slanderous as if everyone could see the whole picture and not what you are trying to paint I called you last night and we talked and what did you say? "We have to pick up after this mess and we have to get you some money" i asked you is everything ok between us now that i made this mistake? and you said "yes" Please dont sit here and try to decive me so you can use me as your scape goat you have taken my business ofline basicly and now i have nothing left, there isnt much i can do about it accept come over there and beat your a*s and that is not worth my time or the effort, i worked between 16-20 hours aday for NOC24 and i got nothing and the strange thing is it didnt bother me i love learning new things and i love the hosting industry so i would have worked for free for another two months You were told what i was told by the DC's and the DC's told you so you have some balls saying i lied at all i dont lie period when i get my hone bill i will show it to you , AND I WILL I dont know what else to say i owe no apoligys as i was doing the right thing and keeping the users online I owe no money to no one but a few owe it to me I do however owe a Thank You to everyone who understands what was going on and helped me or offered to help me and didnt get lost in all the confusion Please accept my opologies for taking up your time and the mistakes i made I WILL NO LONGER ARGUE OR POST HERE UNLESS SOME ONE ASKS ME A QUESTION Thanks for your time PS - Kevin i think you owe me at least access to the server with ************* on it so the clients can be moved to another hosting company
Posted by Drinkmeister, 12-27-2003, 08:04 AM
Having read through the entire thread, I am still blown away by this character assassination attempt on Kevin Kemp. I have been a reader of posts in this forum for some time, but have never found the need or inclination to sign up as a member until now. For the record, I have been a client of NOC24 since May 2003. During that time, all support requests have been handled with speed and professionalism. The servers have functioned brilliantly and most downtime was due to the NOC having technical issues and nothing to do with NOC24. I too suffered from the recent downtime just before Xmas day. However, the mix of fast service, quality of product, and general likability of the bloke far outweighs the inconvenience of these last few days being out of action. Sure, my clients jumped up and down, but, I'm the boss and like all bosses, I'll have to take it on the chin. My long term clients know that it happens rarely enough to go through the hassle of changing web hosts. The fact that my referred customers are my fastest growing market, is testimony that Kevin Kemp knows what he is doing as a Server Administrator and as a web host. I will be continuing with NOC24's services into the future as I know that this mistake will only make NOC24 a better company as we all learn by our mistakes. Keep up the good work Kev old mate, and keep the bits flowing! Regards Brett Drinkwater Tas Web Hosting Services Tasmania AU
Posted by volumeserver, 12-27-2003, 08:08 AM
Drinkmeister - Kevin on many ocassions has said very wonderful things about you, jot got he chance to personaly talk to you though I would also like to say that i have not at any time tried to "assasinate" Kevins name
Posted by czwen, 12-27-2003, 11:14 AM
NexDog i clearly stated the situation. I was on recurring with kevin, and he told me that he has terminated account with paysystems, and will revert me on Paypal. But since i have not gotten paysytems notification for refund of dec's bill, and i do not have USD in my account, i told kevin to wait alittle.. He is kind enough to let me drag the payment. And then this thread happened, and i decided to hold the payment and hear both sides of the story. also Fastserver has emailed me to confirm that my server is paid for. .... what i know about this entire situation (and maybe that is why i didnt jump right at kevin, and follow Daniel) - phone numbers : daniel told me a few weeks again that Kevin is working with sprint to do a complete phone system.. i wasnt surprise when someone was raving about change of phone numbers. - Paysystem terminated. i was informed and i agree with kevin that paysystem's service ought to be improved. i know coz i'm with them too. - the very fact that Kevin ICQ me on 21st and we chatted for awhile. - the fact that Daniel also chatted with me on 21st.. but he said nothing about what was happening all in all, i'm staying with kevin for sure.
Posted by Incognito, 12-27-2003, 12:11 PM
Once again...it doesn't matter how badly you screw up you attempt to turn on those who offer any form of criticism with your immature, unprofessional lashes. It really doesn't matter who did what to whom or why, this was a major fiasco and very traumatic and damaging to a lot of people. Now people can believe what they want. They can believe you are telling nothing but the truth and everyone else including three data centers, customers, and Kevin lied about everything; they can believe you have lied about everything and everyone else told the complete truth; or, they can believe that there's a bit of truth here and there in what you and others have posted and a bit of an untold story as well. Regardless, all you can do is go on from here. However, I can advise you that people are going to look carefully at everything you say or do. Accordingly, you really need to handle yourself with professionalism and maturity. Otherwise, you will just make all your detractors, myself included, look like we were absolutely correct about you.
Posted by centrahost, 12-27-2003, 12:28 PM
Just wanted to be clear that Reselling Dedicated Servers is a very small part of what we do. We have been in the business of providing managed hosting services and programming for a very long time in comparison. ------------ The feeding frenzy that went on was really interesting. Lots of personality came to surface for sure.
Posted by centrahost, 12-27-2003, 12:40 PM
I think there is a bit of a twist going on here. I did not see any problems with 3 data centers. I saw one, Interserver make a post to let folks know that no matter what the situation was that he would make sure they had service. I saw the second, Atjeu make some incorrect statements about NOC24 being past due and then go on to make some hasty decisions. Did I miss something? Then I saw a bunch of people fanning the flames and a few narcissistic bloats and twisted posts. I am sure you will see these. No reason to show them to you. Nobody sees things clearer.
Posted by Navweb, 12-27-2003, 12:47 PM
From here is seems My own site and Noc24.com is down. Is this what everyone else sees or is it my connection from here? I'd log a ticket but the site is down and Kevin, you seem to be reading WHT rather than answering your ICQ. Paul.
Posted by Project X, 12-27-2003, 12:53 PM
sites are indeed down and yes i was wondering the same thing. but since im just a lunatic..
Posted by centrahost, 12-27-2003, 12:54 PM
We put out an announcement this morning. Please use the support channels, Phone, email, etc.,
Posted by Navweb, 12-27-2003, 01:08 PM
Thanks Kevin, I wasn't aware of the work that is currently being done on the servers. Best of luck fixing everything up. Happy new Year to all. Paul.
Posted by Xcel, 12-27-2003, 01:11 PM
Some people like soap operas.....I prefer webhostingtalk.com..... Can't wait till this comes out on DVD...
Posted by centrahost, 12-27-2003, 01:23 PM
Thanks for the humor, can't tell you how bad I needed a laugh about now.
Posted by Xcel, 12-27-2003, 01:35 PM
Well Kevin, I still have to say I will still give you a thumbs up. I was just about to write a 3 month review which is almost all positive. But I am going to wait until some of this dies down. I tried to stay out of most of it but did write the post. I kinda regret that. My DVD cast so far: Kevin Kemp: George Clooney KingdomX: Martha Stewart Daniel: Billy Bob Thornton JenniH: Roseanne or Rosie Odonnell Last edited by Xcel; 12-27-2003 at 01:42 PM.
Posted by centrahost, 12-27-2003, 01:52 PM
I saw the centrascrooge , and had to laugh at that too. I was thinking the same thing on a plane at 11:am Xmas morning.
Posted by JenniH, 12-27-2003, 05:15 PM
>> JenniH: Roseanne or Rosie Odonnell << Never heard of either of them... I hope they're nice! >> We put out an announcement this morning. << Well I'm still a customer because I haven't shifted all of my sites yet (it will take a few more days) and even though you don't know my username.... and I never heard any anouncement. Maybe you announced it on your web site which isn't up to read.
Posted by maxhest, 12-27-2003, 05:26 PM
Hi Guys, Seems pretty bad what happened, lets hope you can sort it out and Kevin gets his customers back. Good lucks guys
Posted by Project X, 12-27-2003, 05:37 PM
never got an announcement either. sites are still down including noc24
Posted by boomweb, 12-27-2003, 06:48 PM
I have been with noc24 since Nov 2003.Service has been okay, although sluggish speeds at times, as well as frequent downtime. Today (dec 27 4.46pm US central time) all sites have been down for last few hours including noc24.com. Nervously I am wondering is it time to switch? Will this sluggishness be corrected or is it more the sort of service one associates with the new noc24.com ?
Posted by vaider, 12-27-2003, 06:51 PM
i think kev took down all da servers
Posted by front, 12-27-2003, 07:45 PM
Forget about all accusations going around. For those of us that did not get or see the announcement and have not jumped ship yet, Kevin, what is the status of the servers? And what is the status of all outstanding tickets of which I have had one for over 1 month. I realise you probably don't make much money out of me and my ticket is only to switch plans but nevertheless I am still a customer. I have nothing much of importance hosted here YET but it would be nice if you at least let your loyal customers know what is going on. Officially we have heard nothing at all from NOC24, only what we have read here and that does not paint a pretty picture.
Posted by atjeu, 12-27-2003, 07:57 PM
ATJEU Hosting would like to make an official statement from the management with regards to the NOC24 incident. It started on the 23rd of December when ATJEU suspended a handful of the NOC24 servers for nonpayment. ATJEU’s basic policy is to give all clients (not hosting packages) a 10 day grace period after which time the servers are suspended. Those of you familiar with the hosting business know that people come and go and it is not uncommon for people to just disappear and never pay for their servers. In fact, its an almost daily occurrence. As we can all see now, Kevin is NOT one of those people. Kevin is clearly not going anywhere and has/is making himself available to all of his customers. Kudos to Kevin. Later on the 23rd, an already extremely busy day, we got an email from the moderator of this Webhostingtalk forum that we should log in and take a look at what was going on. After looking through the posts it looked as though NOC24 may be up in the air, which we now know is not true. It is also at that time that customers from NOC24 started directly contacting us frantically requesting access to their web sites. Daniel, an employee of NOC24 contacted us and informed us that he was unable to find or contact Kevin, and offered to use one of his credit cards to pay for the suspended NOC24 servers to get them back online. We had dealt with Daniel before and knew that he was with NOC24 and helped with the technical support for NOC24. As he already had access to the NOC24 servers we saw no problems letting him pay for the servers so that the NOC24 servers could be brought back online and all the NOC24 customers would be happy. Our managements thoughts at that time were that when Kevin came back, he would give the payment back to Daniel, thank Daneil for taking care of the situation in his absence, and everything would be fine. ATJEU was simply trying to help get the NOC24 servers back online in this situation by allowing an employee to pay for the servers in the absence of Kevin. It was never ATJEUs position that these servers where changing ownership. We were simply trying to work with the frantic NOC24 customers and Daniel, a NOC24 employee, to salvage the situation and achieve a fast resolution to the problem. The posts made here that day by user Atjeu were made in haste during a frantic situation and were not worded so as to correctly express the views of our management. Neither were they made by the person directly dealing with the situation at the time. So the information was not relayed and posted here on this public forum correctly, and for that we deeply apologize to Kevin, Daniel and the WHT community. It was not till the 25th that we realized that something had gone very wrong with our attempt to make everyone happy. An Angry Kevin (and rightly so considering the circumstances) contacted us. The initial contact with Kevin was made by one of our junior techs who was on for the holiday that really did not really have a full understanding of the NOC24 situation (nor the managements positon) and probably made much worse the misunderstanding and miss-communication. It was only on the 26th when I talked with Kevin directly that I began to understand the full extent of what was/may really be going on with NOC24. My conversation with Kevin shed light on some of the issues (such as Kevin's credit card being fraudulently used and Kevin having to get a new one among other things that we I will not post). Subsequently we have refunded all monies paid to us by Daniel (for NOC24) and assured Kevin that he is still and always has been the owner of the NOC24 servers at ATJEU. I would like to reiterate that ATJEU was only trying to help the Noc24 customers stay online until things could get sorted out. Maybe it was a mistake to allow another NOC24 employee to pay for the servers. Maybe it would have been better to just leave the servers offline until Kevin from NOC24 contacted us directly although this would have not been the best decision for the NOC24 customers or Kevin in the long run. And now, for trying to help out and trying to make everyone happy ATJEU is now being made out as one of the bad guys. I have assured Kevin that we would do whatever it takes to help him put things back to normal inasmuch as Atjeu and NOC24 are concerned. We have credited Daniel's credit card back and we would like to point out here that we have left the servers online despite that fact that ATJEU has still not received payment from Kevin for the servers that where suspended on December 23rd, as Kevin is extremely busy sorting things out and we dont want to burden him any further. In addition, as a show of good will and good intention, ATJEU has decided to wave the balance owed to us on the servers that were overdue and suspended in order that we may start with a clean slate with the hopes that we can now all move forward and get past all the mess and confusion. I'm quite sure we would all like to try to end the year and the rest of this holiday on a more happy note than it started out on for many. Kevin is definitely a good guy, NOC24 has a great innovative and original product and is not going anywhere. We would like to extend our apologies and condolences to Kevin directly, for what has undoubtedly been a very bad situation for him, his customers, and for ATJEU. Sincerely Boris Vasilev VP ATJEU Hosting
Posted by Project X, 12-27-2003, 08:39 PM
ok, so can you turn the sites back on then? thanks
Posted by NexDog, 12-27-2003, 08:55 PM
LOL, I think that's in Kevin's hands right now and who knows if you're in the atjeu DC....
Posted by Project X, 12-27-2003, 09:09 PM
im pretty sure im not, but hey one can hope, right anyone have any idea whats going on? i didnt get a notice
Posted by NexDog, 12-27-2003, 09:12 PM
Dunno, have you rung Kevin? - 703-286-2811
Posted by Project X, 12-27-2003, 09:15 PM
nope i thought someone here may have known the reason for it
Posted by LiamW, 12-27-2003, 09:20 PM
This is the email I was sent.
Posted by centrahost, 12-27-2003, 09:25 PM
DITTO! WHT is not for support. Why not CALL or email? Try the toll free number if you want. What's your problem with getting support from ME directly?
Posted by NexDog, 12-27-2003, 09:50 PM
kingdomx is just now addicted to WHT. But seriously, this is not a support forum and I would hope that a moderator would remind you of that. Kevin is back at the helm now and is apparently available through normal support means so I hope we don't see any more meaningless "What is happening" posts.
Posted by Project X, 12-27-2003, 09:57 PM
were you talking to me or one of the other people who posted the same inquiry here? this forum is called network OUTAGES and UPDATES. i assumed since everyone else was making the same posts about OUTAGES it was allright, now, im just waiting for an UPDATE. glad a client could give me one. whatever that means. thank goodness my main site already propogated elsewhere! thanks all
Posted by mainarea, 12-28-2003, 12:31 AM
Way to take the high road Good luck to everyone involved with this situation, hope everything is back to normal soon. - Matt
Posted by CrazyTech, 12-28-2003, 12:49 AM
Not to be rude, but truly try contacting the host before coming here. Often a phone call will work wonders with any company. If you have problems reaching them, then come here and make a post. I think that you can see by one of the closed threads that some mods may be getting a bit annoyed. Anyways, goodluck to both noc24 and its customers. I hope that all issues are resolved and there will be smooth sailing from here on out. I suppose that both sides have learned a good lesson in this matter and I'm sure that it won't happen again.
Posted by JenniH, 12-28-2003, 05:17 AM
>> If you have problems reaching them, then come here and make a post << Which is what has been happening.... see the start of the thread. I tried everything: every phone number I could find, emails and of course the ticket system that Noc24 just seem to ignore. I got no response wherever I went and whatever I tried... until I came here. Certainly, I for one have found more information from other posters here than from Kevin & Co. It's hardly surprising then that people are looking to each other in this situation than to the host. This last downtime is kinda typical. I knew nothing about it until it happened, and it's obvious that most others didn't either. So where to turn when the sites were down yet again? The same old phone numbers that didn't work last time? Emails which were ignored? The ticket system which seems to be there just for show (and of course Noc24.Com was down too so we couldn't even access that)? I hope you see the problem and why there is overspill to WHT. In this scenario WHT is still actually providing a great resource: a) Because members who don't know what is going on can help each other track down the host (eg: the other number someone posted above) b) Non-customers are made aware of the on-going situation and can judge for themselves c) More local people can throw a lifeline if they wish to guys like the one above, who clearly can't dial internationally (and bear in mind regarding Yahoo that certainly my emails have been totally ignored). I guess what I am suggesting is that the role of WHT should not be undervalued in this sort of scenario. It isn't just noise in a thread like this... for some people it's a lifeline.
Posted by The3bl, 12-28-2003, 05:46 AM
My suggestion is if you can't get ahold of your host and have to come here to find out what is going on more than once or every time there is downtime then it is time to get a new host. FInd one that has contact numbers that work and a back up forum or help desk.
Posted by boomweb, 12-28-2003, 06:38 AM
This is way beyond funny at this stage, the sites have come back on, but noc24's support link still doesnt work, and all my clients sites have been replaced by just one site! In this situation what can we do?
Posted by anon-e-mouse, 12-28-2003, 06:55 AM
As Techark so wisely put it, get a new host But do some homework first!
Posted by Project X, 12-28-2003, 06:58 AM
1. try getting a yahoo account without a "real" email account 2. why should ANYONE have to go thru all that just to reach support? 3. ummm, emails arent working anyways 4. this is just too ridiculous for words, kinda like the atjeu thing 5. already found a new host. one that works 6.jennih thats the thing, this is supposed to be a webhosting forum board, but we get victimized not only by our host, but a lot of others here as well too with all the insults and remarks. guess that makes us idiots eh? im going to send you those copies of all the IMs i have. 7. funny, KEVINS site is working and so is the site he apparently swiped from daniel www.volumehosting.com GREAT way to treat your tech guy who paid OUT OF HIS OWN POCKET although you didnt pay him for two months! 8. all sites on our account go to someplace they dont belong 9. kevin, we know you didnt pay atjeu, we know you didnt pay another DC, daniel says you didnt pay him. have you paid anyone?? if you think that is no ones business, think again. 10. kevin you claimed that YOU cancelled paysystems, but ive got an email that says otherwise. im sure you know what i mean. it isnt made up. do i need to post it here? 11. im pissed and im pissed in a BAD way. if i get any more pissed, i may REALLY have to get ugly. believe me, we dont want that to happen. kevin you have managed to systematically destroy whatever business i had left, after allready losing a lot of my client base to the already over 5 hours of downtime this month and now this. i want to be compensated for it, kinda like how atjeu and many others are compensating YOU. because we all know that poor kevin is the victim here. everyone else is a liar, we all owe YOU! thank GOD most of the sites i host are MY OWN! thank god i had the foresight to MAKE FULL BACKUPS and had them LIVE elsehwere some time ago. kevin, this latest stunt (which we know youll blame daniel for) may cause me whats left of my business BUT the damage its doing to you is going to hurt YOU far worse, as at least MY clients know im a decent person and have some integrity. come on kevin, come back here to insult us some more like you did a few posts up and in many other threads. youve got time to be a smart *** to people who TRUSTED you and GAVE YOU A CHANCE but you cant come here with one simple and HONEST explanation, only to blame others! youev told people im a bitch and you are cancelling my account on me?? honey, im not even in bitch mode yet, dont push me. oh, i havent said what i REALLY think, yet. but dont worry, i will. this is just sick. the bottom line for this latest downtime??? blame daniel??? NO, just remember WHO SUPPOSEDLY LEFT TOWN! i think all this was carefully planned in order to duck a few creditors. oh and i didnt even mention what this will do to my #1 google ranks on all my sites. someone is going to pay for this. i hope these two cities are in the same court jurisdiction Last edited by Project X; 12-28-2003 at 07:19 AM.
Posted by Project X, 12-28-2003, 07:01 AM
get a lawyer.
Posted by rusko, 12-28-2003, 08:39 AM
this is amazing, i have no words. just one thought to leave you all with - Daniel, the guy who was left 'guarding the fort', appears to be unable to put together a single sentence. this guy is underqualified for mickey d's and is, most likely, not of age - and he was handling the support? paul
Posted by Project X, 12-28-2003, 08:51 AM
hello rusko, why would you say daniel is unable to put together a single sentence? what leads you to make a remark like that? here is what id like to know as well... kevin claims in his sig (if i recall) and in some other places that he has like 6 or so people working at noc24. well, where were they?? in regards to daniel, all i can say is this... the MAJORITY of the time when i was with noc24, daniel was the only one available that would help me in addition to that, youll never get a crappy attitude out of daniel. as you can clearly see, daniel paid money out of his pocket to keep servers going for the clients. this was even considering he didnt get paid for two months working for kevin. even atjeu says kevin still hadnt paid them, but gave them some excuse about a fraudulently charged credit card. good grief! ATJEU TAKES PAYPAL! i dont have any faith in atjeu for a couple of reasons... it says on their site that they own their own datacenter and dont farm out to anyone. oh really?? tell that to cybertrails! tehy claim that they willingly offered to reimburse daniels credit card... YA because he went to his bank about it! imo atjeu to come here and praise kevin (we all can figure out WHY) is insane! howd you pull that one off kevin? threats of a lawsuit, didnt you tell me you were going to threaten them with federal charges for privacy violations? daniel is only 21, but he appears to have much more going for him at that age than kevin ever will at any age. it is unfortunate that kevin had to get all his clients mixed up into his ego trips, insults and financial woes, but oh well. we have ALL learned something here SAD! SAD! SAD! either way, dont blame daniel for this.
Posted by boomweb, 12-28-2003, 09:11 AM
All the sites associated with my account are back on line. I am inclined to give Kevin the benefit of doubt and stick with noc24. Lets hope that this sort of thing does not get repeated in the future. Good luck to all!
Posted by WCHost, 12-28-2003, 10:00 AM
1) Cannot login cPanel 2) Cannot login WHM 3) I am having 20 angry clients!!! No explaination!
Posted by Matt, 12-28-2003, 10:06 AM
Funny, when I suggested you do so you attacked me: http://www.webhostingtalk.com/showth...5&pagenumber=2 Why the sudden change of heart?
Posted by Project X, 12-28-2003, 10:48 AM
you suggested that i do so. im suggesting HE does so. i have better ways to take care of these issues. ways far more effective than spending/losing even more of my money
Posted by CrazyTech, 12-28-2003, 10:51 AM
I was refering to someone else at that time and not you. If you are continuing to have so much of a problem reaching support, perhaps it is time as anon-e-mouse said to find a new host. Try testing out their support this time (perhaps send multiple emails) and getting a better idea of what their support is like. WHT should simply never reach the point of a lifeline. If it does, and you cannot reach the host, find a new one that you can.
Posted by Project X, 12-28-2003, 10:52 AM
well thats doing your clients a real favor! can kevin please tell us why we had the more than 5 hours of downtime PRIOR to this fiasco? please??
Posted by Project X, 12-28-2003, 11:08 AM
it isnt always about support. there are many other factors to consider. besides, companies always have good support and sales skills prior to taking your money. its what happens after that that counts. i would strongly suggest only testing out one site with a provider to see how it goes. what if these people are attempting to transfer now? its been nearly impossible to do, considering being down more than what, 12 hours? many of these people quite frankly have expressed to me that they are feeling very intimidated by this person. theyve given personal info, credit card numbers and so on. if youre a mod, check my PMs, youll see im not lying. transferring from a host that does these things is a very scary and painful process. now it is time consuming as well. hosts can easily nip the transfer in the bud, then what do you do? im expecting to see a few more pity posts, some threats of legal action, some more intimidation and anything but remorse and kindness from this guy. do a search here for thmedia.NET or just thmedia. this is teh same crap he pulled. he had all these loyal people, but look what he did to them. or you can read it at his own forum (he is gone, but the forum is still there) http://abw.infopop.cc/6/ubb.x?a=frm&...79&f=383600889 the guy lied, blamed everyone else, played the victim, made excuses up the ying yang, acted like he had several employees and who knows what else. it just isnt right. accept responsibility for yourself. like we are stuck doing. kevin, what do you think we are telling our clients? what should we do with our clients?? im telling mine that i made a very bad business decision and im giving everyone a year for free if they stay and give them a refund if they dont, i cant afford it but i HAVE to do it. these people DEPENDED on me and i let them down with my own stupidity! many of them prepaid me for the year, one of them paid for 2 years. guess i know where january's rent money is going. what will you be doing for us kevin?? ok, so im out a whole 50 bucks for YOUR services for a month (plus whatever i have to credit/refund/or already lost), but ya know what, you sure didnt earn the money, did you? ill expect a full refund IMMEDIATELY to the paypal account email address that i paid you with! no more excuses! (edited to add) and NO im not saying any of this to get anyones pity, im saying all this to show that you HAVE to be responsible and honest when dealing with your clients! also, i have a relative sending me money VIA western union right now so i can start compensating my clients with NO excuses, and i have forwarded the proof of this western union to a MOD here so they can verify this for you guys (if they so choose to do so). this is my ONLY business and my ONLY income and i have kids to support and other things to pay for and NOT to be giving my money to deadbeats like this. but i couldnt live with myself jerking my clients around, even if they choose to leave! who could blame them! december is our biggest month for sales! needless to say IM PISSED! dont make me any madder! had you simply come here, fessed up and not make so many wild claims and denials, you probably would have only lost a couple of clients over this. but instead, youve created a lot of bad will and by your own writings, you have really shown ppl what kind of host you are! so DONT BLAME ME for your own doing! Last edited by Project X; 12-28-2003 at 11:45 AM.
Posted by CrazyTech, 12-28-2003, 11:42 AM
Actually, sending multiple inquires as various times can get much accomplished, much more than you think in fact. You'd truly be suprised how you can test these 24/7 response guarantees that are more often that not false claims. Not all companies work the way that you think. Frankly, you'll annoy them to no extreme if you send multiple questions and they just offer the presales support, I assure that any company that cares for its customers and potential customer will reply. This works very effectively if done at various times such as early in the morning, late at night, and in the afternoon. One last thing, it does pretty much come down to Support, because that's who you'll be speaking to when the problems come. Even testing phone numbers and chatting with reps can also help. It's also always a wise move to keep a backup of your websites and not have all of you eggs in one basket so to speak. Even a weekly or monthly backup can really save you. Don't always count on someone else because sometimes they may not come through when you need it. The host can also not stop you from moving if you have a backup. I truly feel sorry for you and the rest of those in this situation. However, with that being said, you can do some things to protect yourself. While there are many hosts out there who do care, you can also take simple steps to save yourself down the road. Finding the right host and going with someone well known and respected like some of the hosts at WHT is a great idea. It really doesn't take too much time if you look at some of them.
Posted by Project X, 12-28-2003, 11:53 AM
yes i am setting up off site emergency sites for clients. i am geting additional nameservers and accounts in case of outages and hope the accounts will just roll over and right now im looking for a remote backup system. i also go in once a week and do full backups for all my clients (because i have a feeling they never do!) and so luckily, ive got everyones backups from this past week! and yes support IS very important, but there are other factors such as a hosts HONESTY and also pricing and as someone here said, reputation. there is much more of course. right now im completely changing my hosting/design business model and from now on will REQUIRE phone numbers and full contact info from clients, as i have no way to get ahold of most of them at the moment. this stuff will obviously cause me to charge more money but i figure if serious business people are willing to pay 50.00 a month for cable modem, 30 or more dollars for a phone line, 100.00 bucks for a cell phone, surely they can pay for GOOD HONEST HOSTING. the funny thing is, i used to charge 20 bucks and up and i only recently lowered it to 5 bucks and up. haha what was i thinking! ya know crazytech, you CAN be allright sometimes (when you act more humane!)
Posted by blackmoont, 12-28-2003, 02:49 PM
Dont know why today i feel free so i make a search noc24 in google and i found out something fun . www.noc24.com website doesnt work in this time , rite ? But take a look here please : http://noc24.com/sla.html http://noc24.com/datacenters.html http://noc24.com/contact.html It look like kevin is building a new Noc24 after alot of trouble in his chirstmas . Cheer !
Posted by CrazyTech, 12-28-2003, 02:51 PM
Well thanks for the compliment...I think. Normally I'm not so on to someone, but I still think some of the things you did could have been handled a little better and pursued in a different way, but that's all water under the bridge now. There is some good to come out of this fiasco, as a host you must be ready for situations like this to arise and have way developed for working through them. It's good that you were already smart enough for the backups. Even something as simple as a backup to another drive on the same server is more helpful than nothing. Having your backups at a completely different DC is probably the best although it can be very expensive. A backup plan for contact is also a good move. Things will go much smoother if your customers have at least and idea of what is going on and know that you're working on it. Any client would rather have a "We're working on it and it will be fixed in 12 hours" than no response and the issue fixed in 8 hours for example. Another good lesson is don't try to compete for price, it will only hurt you in the end. You'll attract plenty of clients if you stick to the quality guns and maintain a policy of honesty. Unfortunately there is far too much dishonesty in this industry (not suggesting anything about noc24 mind you). I've said it before, and I'll say it again. The market is saturated with hosts, but the market is far from saturated with quality hosts.
Posted by JenniH, 12-28-2003, 03:06 PM
>> If you are continuing to have so much of a problem reaching support, perhaps it is time as anon-e-mouse said to find a new host << Obviously I'm doing that... there's no way I would host with this guy having seen his 'support' and hosting stats. It just takes a little time to re-house multiple sites. I also wish to be sure that any new hosts we add to our set are not going to end up anything like this one.... a hosting nightmare.
Posted by CrazyTech, 12-28-2003, 03:43 PM
Well, I hope that things work out for you and that you find the right host. If you need any help there are serveral companies here on WHT that I could point you to that are known for their services if you need some ideas. Otherwise, I wish you luck and don't let one bad experience discourage you from the industry. There are plenty of good ones out there, it just takes some work to find them somtimes.
Posted by centrahost, 12-28-2003, 04:06 PM
Wanted to emphasize that we are available for support. Please do not use the WHT for support. Seems to me there are only a few people that "can't get any support."
Posted by JenniH, 12-28-2003, 05:25 PM
>> Seems to me there are only a few people that "can't get any support." << Really? - Where were you last week when our sites were down (and yours) for hours? Remember? I had to contact your suppliers myself suppliers to get the stuff back up. - When did you last answer a support ticket? Mine are still open from weeks ago! - Ditto emails - What about yesterday? How could we raise tickets/etc when your site was down yet a again? And no, I didn't receive notification of that. No, support is NOT rosey and running smoothly. Tickets are not answered and the phone numbers I found and used are either duff, or just ring out.
Posted by centrahost, 12-28-2003, 06:00 PM
Posted by Project X, 12-28-2003, 07:24 PM
jennih i think i can clarify it for you, its like this... Kevin: Wanted to emphasize that we are available for support. Us: Oh, who is "we"? Me, myself and I? Enough of the "we" already. You played yourself! Kevin: Please do not use the WHT for support. Us: Go fight with your dog! (Kevins fave line to give to those seeking support!) btw, i hate dogs, they are icky! Kevin: Seems to me there are only a few people that "can't get any support." Us: No Kevin, they dont want *your* idea of "support" (as shown here over and over). And we know what happened to the rest of the people.... buh-bye! enjoy your vacation!!! ps since you are here enjoying the show kev, the least you can do is tell the ppl when their stuff will be fully functional again!
Posted by GreatDaneOwner, 12-28-2003, 07:32 PM
GDO
Posted by centrahost, 12-28-2003, 07:38 PM
Kinda sums it up for me.
Posted by Drinkmeister, 12-28-2003, 07:42 PM
I think someone should warn the poor unfortuate new Host about you nutbags! Take a valium and go service your customers. It isn't that difficult a process to transfer accounts to a new server. If you are really serious about supporting your customers, then stop wasting your time and others with this continual BS.
Posted by Esr Tek, 12-28-2003, 07:46 PM
Posted by anon-e-mouse, 12-28-2003, 07:50 PM
You seem to find this situation amusing. I am sure your clients don't.
Posted by Drinkmeister, 12-28-2003, 08:04 PM
I find it extremely amusing! (NOC24 client for 7months) BTW, there is no situation. It was resolved three days ago and all systems are purring. Last edited by anon-e-mouse; 12-28-2003 at 08:13 PM.
Posted by The3bl, 12-28-2003, 08:04 PM
I find it amazing that after all the fiasco over Christmas you now have more downtime and customers wanting support, tickets unanswered for 3 weeks and you are eating popcorn and laughing at them. No I take that back I find it disgusting that clients are being treated this way. You are proving to be what is wrong with the hosting industry. Anyone with any sense at all should get away from NOC24 and your attitude before they too become a victim.
Posted by centrahost, 12-28-2003, 08:06 PM
I beg to differ. Some of them think it's hilarious! As do I! This thread is out of control. I think Dr. Phil would love this one.
Posted by centrahost, 12-28-2003, 08:12 PM
That is not 100% true Brett. There are still some issues on a few servers but they are getting settled. Support is available and has been since my return.
Posted by anon-e-mouse, 12-28-2003, 08:15 PM
Not all systems, go back a bit and you will see some people still have unresolved isses.
Posted by Esr Tek, 12-28-2003, 08:21 PM
Humor is usually the feeling that follows being extremely upset, people use it to make themselves feel better about a bad situation. Which is exactly what you are in "a bad situation". It wouldn't be if the problems where attended to... I know KingdomX can be hard to deal with at times. BUT she never once came to WHT to get support, as she had no reason to. She was answered by our support first, even though most times she didn't like answer. Point is she is *NOT* totally unreasonable and *DOES* follow procedures. She would *NOT* be here trying to find answers if she was properly being addressed!!! POINT BLANK!! (No offense meant Lauren (I know she hates me), just trying to make a point). I am starting to agree with Techark, at first I thought you where being played, but now it appears that was a big show
Posted by px1369, 12-28-2003, 08:27 PM
I originally posted, somewhile back in this thread, regarding my problems with the server, only after I saw that I was not the only one. Let me be as diplomatic as I can... I was experiencing a slow server for a while before I attempted to contact NOC24... Later, I submitted three tickets (for three different reasons, I might add) to the support section (which normally were responded to within hours.) After a day I decided to contact NOC24 via ICQ which is my quickest means of support. (Minutes not hours) Plus, I only use that for quick requests or questions... I was able to communicate briefly with Kevin and he stated that the server had a fan out and that was the reason for a slow server. They were going to be repairing it. Then I was down for an hour or so, figured they were replacing the fan... {I don't know if that was a fact or an excuse but seemed logical to me. - I'm a designer/developer not a techie!} Then the next day I was down for 5 hours. I have clients all over the country (different time zones) they were calling me an advising that the server was offline. One guy called from California @ 1am my time. Geez, the nerve of people! Later that day I attempted to get hold of anyone @ NOC24 - to get details - no avail. I continued to make several phone calls to all numbers listed through out the NOC24 site. That night the server went completly off line at 10pm... I didn't know it until the next morning... I tried to conact NOC24 again without any luck... I was upset (to put it mildly) I had my clients hounding me... I unfortunately am available to them and answer my calls or email (btw - I have back up emails off network for my clients to reach me, as well as, my Cell, Toll Free and regular phone line... plus ICQ, MSN, Yahoo and AIM) After attempting for most of the early morning - I came here (WHT) to see if anyone else was experiencing problems and if they had any information. That is when I saw this thread... I managed to reach Daniel who was with NOC24 (at the time) he assisted me as much as he could. He said that his hands were tied... I managed to contact the DC (at least as far as I knew) Atjeu... One tech was extremely helpful and managed to turn the server back on for a few hours so that I could make backups. They had advised me that NOC24 was in arrears and that is why the server was offline. Later , they called me back and offered me an almost incredible offer for a dedicated server with them. At the same time, I found out that Daniel had paid the arrears on my server and was getting back online permanently! (Many Thanx!) I don't know all the facts but I do know that after 10 months of GREAT service from NOC24 an incident like this made me nervous. I am hoping that all problems will be resolved shortly! The continued server problems that NOC24 is experiencing are delaying any standard Support issues. I have several projects that I am behind on, due to this situation, and many that I need to complete prior to the end of year... 3 DAYS! Yikes... I appreciate the assistance from everyone involved and I am certain we all are a little wiser from the experience. Dang, sorry about this book! I wanted to be brief...
Posted by Drinkmeister, 12-28-2003, 08:33 PM
My apologies, I was speaking from my perspective only, all my systems are up and running. All my clients are happy. Including the website for the winning yacht in the Sydney to Hobart Ocean Yacht Race. Brett
Posted by Project X, 12-28-2003, 08:51 PM
kevin, let me say this as eloquently as is humanly possible youre an @$$
Posted by Project X, 12-28-2003, 08:55 PM
ya! thats right! Last edited by Project X; 12-28-2003 at 09:01 PM.
Posted by Project X, 12-28-2003, 09:00 PM
newbie shill with no website listed - figures
Posted by MiltonWaddam, 12-28-2003, 09:13 PM
A low post count does not mean that someone has a fake account. And not everyone plasters their URL in every profile they have... I'm a current Noc24 customer. All the rumors flying around did have me a little concerned, but I never had any reason to be personally worried about anything - and I still don't. Every time I had tried to contact someone for support, I was able to do so, just as I was today regarding a possible MD5 problem I've been dealing with. I imagine it's been extremely hectic over at Noc24, and while it may take a few minutes, my IMs have been answered (though I am hoping that Kevin will find a spare minute to give me a bit of personal assistance here). I recently read that some 70% of all small hosting companies are started by high school kids; that would explain all the drama.
Posted by px1369, 12-28-2003, 09:15 PM
Just wanted to point that out... I know what it is (they are) though...
Posted by Drinkmeister, 12-28-2003, 09:23 PM
[QUOTE]Originally posted by kingdomx [B]newbie shill with no website listed - figures Go suck another lemon kingdomx. Why post my website here, I'm not trying to chase customers on this website, and I'm certainly not out to prove anything to the likes of you. I'm a real web host and not into vanity matches or whinging to the whole world. Go get a life or whatever turns you on! Did you say in an earlier post your hubby left you with the kids - figures.
Posted by The3bl, 12-28-2003, 09:32 PM
Maybe this thread should be closed and made a sticky on what is wrong with the hosting industry. On one hand we have a dedicated server provider that does not get paid so they shut servers down and tell the people calling why and then post in a public forum releasing private data about their customer. Then on top of that they go after their customer, customers and call them up and offer to sell them their own dedicated server. Talk about a lack of ethics. Then on the other side you have a web host knowing he is behind on his server payments taking a powder and going on vacation for 5 days, turning off all his phones, not checking emails or his support desk and leaving someone in charge that he cannot trust with no way for anyone to contact him. His servers do not get paid for they get cut off and he comes back and laughs at his customers and forces the dedicated server company to forgive his debt under threat of legal action for their unetihical actions. In the mean time the poor customers are caught in the middle. What is amazing is that people will continue to buy dedicateds from the data center that showed a lack of ethics and hosting and servers from the host that left his customers high and dry knowing he was behind on all his server payments.
Posted by Project X, 12-28-2003, 09:35 PM
[QUOTE]Originally posted by Drinkmeister [B] no actually, youd really freak if you knew what happened to him
Posted by centrahost, 12-28-2003, 09:39 PM
The point your missing is that I was not behind. This is all just sooo crazy. I hope the truth will eventually surface. But it is so well guarded by the anarchy here.
Posted by Project X, 12-28-2003, 09:49 PM
noc24 - I hope the truth will eventually surface me- ok your wish is my command +++++++++++++++++++++ right, you werent behind, AND you paid daniel, AND your arrest record is fabricated, AND pigs fly AND im a lunatic and YOU cancelled your pay systems account... Dear Merchant, We regret to inform you, PaySystems Corporation has concluded that it is no longer able to engage in a business relationship with your company. Regards, Risk Management PaySystems Corp ++++ yup, 4 out of 5 users agree, the best time to cancel their paysystems account is over the holidays, at the end of the month, with all those recurring payments happening! Last edited by Project X; 12-28-2003 at 09:56 PM.
Posted by The3bl, 12-28-2003, 09:49 PM
Hmm well according to Atjeu that is not the case even in their apology they continue to point out you were and still are behind. ATJEU Hosting would like to make an official statement from the management with regards to the NOC24 incident. It started on the 23rd of December when ATJEU suspended a handful of the NOC24 servers for nonpayment. ATJEU’s basic policy is to give all clients (not hosting packages) a 10 day grace period after which time the servers are suspended. We have credited Daniel's credit card back and we would like to point out here that we have left the servers online despite that fact that ATJEU has still not received payment from Kevin for the servers that where suspended on December 23rd, as Kevin is extremely busy sorting things out and we dont want to burden him any further.
Posted by Incognito, 12-28-2003, 09:56 PM
So, all the data centers that said you were behind lied? Is that correct? Guarded by the anarchy here? Is that the word you really meant? Once again you turn to attack.
Posted by NexDog, 12-28-2003, 09:57 PM
Christ, Kevin. Stop making flippant remarks and make a long post as to the real situation as it currently stands at NOC24. Back up your points with proof if you can and be candid, be truthful and be detailed. People are watching. There have been 6280 views on this topic so far.
Posted by centrahost, 12-28-2003, 09:58 PM
My arrest record? You better drill down and see which Kevin is which. Posting a stock email from paysystems is ridiculous. Time will tell more real soon. Goodnight.
Posted by Incognito, 12-28-2003, 09:59 PM
First, do you allege this was sent to NOC24? Second, if you do can you prove it? Third, how did you obtain the information? However you did, you shouldn't have had it and the mere fact that you did and then publicly disclosed it makes you as sleazy as the one you are accusing.
Posted by centrahost, 12-28-2003, 10:01 PM
Your right. Im just stressed and a little disappointed in the community as whole. I guess I am letting it get to me. Not a good idea. I will get it together and bring some more facts to the table.
Posted by Project X, 12-28-2003, 10:06 PM
the mere fact that kevin has repeatedly claimed that he is the one who cancelled them makes him the sleaze not me kevin likes to have lengthy AIM sessions.... he likes to share, what can i say?
Posted by Aussie Bob, 12-28-2003, 10:12 PM
How about someone put this thread out of its misery?
Posted by NexDog, 12-28-2003, 10:15 PM
I think Kevin desrves the right to make that long post that may or may not clear things up.
Posted by Esr Tek, 12-28-2003, 10:16 PM
Edit: Asked to remove, guess it was't her account Last edited by Esr Tek; 12-28-2003 at 10:28 PM.
Posted by Esr Tek, 12-28-2003, 10:19 PM
I agree with both.. Kevin please make statement that hopefully it will clear this up and lock it right after
Posted by front, 12-28-2003, 10:33 PM
You know what the worst thing about this whole thing is? The fact that Kevin seems to be spending way too much time replying to comments made here while he still has customers with web sites that have been down for 2 days now. I have tried to ignore most of what has been going on here as I do not really have anything hosted there that costs me money but the simple fact is he is not delivering regardless of everything else that is going on.
Posted by belindaj, 12-28-2003, 10:40 PM
If the shoe were on the other foot you'd be working to rebuild your reputation too. If he WEREN'T responding to direct questions here, he'd be getting ripped about not caring and taking the time to respond. Pick up the phone and contact him.
Posted by CrazyTech, 12-28-2003, 11:05 PM
Well, I've been following this issue almost since it developed and I admit that this is one very sticky situation. It seems to me that there are truths coming from both sides of the matter and that we'll probably never hear the full truth of the situation. Kevin, it's time for you to shed some light on this situation and sum it up for us with the truth. As NexDog pointed out, there are many eyes watching your response and how you handle the situation. While it may not make or break your company, WHT does have minor influence and this could be a 'black mark' for those doing research and that come across these threads. Spouting these comments that don't really get anywhere (on both sides) is not helping the matter. Calling names and hurling insults won't get you anywhere either. This mudslinging does absolutely no good for either side. Post some facts and let's attempt to clear this mess up, or as Bob said let's put this thread out of it's misery. Otherwise, we're going to get nowhere.
Posted by MiltonWaddam, 12-28-2003, 11:15 PM
As I've already stated in this thread, I am a current client of Noc24 and I do have faith in them. At the time, however, I am still waiting for some assistance on a high priority issue. I would want to defend myself and share my side of the story if it were my company in question, but at the same time, my current clients would be the #1 priority. I need some help, Kevin! I guess I should post how things proceed from here - if I get the support I request and can keep having faith in Noc24 or if my feelings change.
Posted by px1369, 12-28-2003, 11:41 PM
I feel that alot of misinformation or at least incomplete details have been abounding... after reading my "large" post I see that I may have hurt the situation more than helped... I orginally came to WHT because I know that Kevin has posted here and I wanted to see if someone knew how I could reach him or if he had said that he was away and who I could contact. Then I saw this thread and got real nervous. Honestly, I am quite pleased with the level of service I have received from NOC24 - although this situation may have been handled better - It is not completely the fault of NOC24. I admit I may have stated somethings that I shouldn't have, but when you get caught in a "feeding frenzy"... Fact is I have been with NOC24 for 10 Months - this was a rare situation - I am satisfied with the follow up and explanations that I have received and plan to stay with NOC24. I too have issues that I would like addressed, but because of the current problems, I am attempting to be patient.
Posted by front, 12-28-2003, 11:47 PM
I am also a current client and I have contacted Kevin and when asked how long he estimated until it is fixed he said hours. This was about 14 hours ago after more than a day of downtime already. Like I mentioned these sites are not critical to my business and I am sure he has more important clients then myself. I do not object to him making constructive replies or informing us of what is happening but the comments he is making here are not benefiting either NOC24 or its remaining customers. It is just disappointing thats all. Situations like this can occur but you can tell a lot about a business person the way they handle these situations.
Posted by blackmoont, 12-29-2003, 12:12 AM
I am one of noc24 customer . And i'v been with them for 4 month with 2 server and i never have any DOWNTIME till now . My server at american datacenter . I was happy and i still happy and i think i will happy with them . First , i think kevin was wrong when he gone for 3 day and let customer dying , but as he said there was not his mistake , he only have mistake that he believe too much in somebody. SEcond , i dont know why , and i asking myself that why kingdomx point too much to Kevin ? After someone said kevin gone and Kingdomx said " i will help who one to move .. ) and when kevin comeback it look like he was pointing in kevin as much as he can . Nobody said anything but only he ( as he said he move all of his site out already ) . I saw a post that kevin ask everybody call his number for support but Kingdomx still shouting in this topic and it look like he want to make it as long as he can but he never show us his real problem . I am bad in english , but i can understand what ur guys talking in this topic and i feel something strange heere so i post this one . What i thinking now is : If you guys got problem with noc24 , just call them . If you can't got a reponse then post your REAL PROBLEM here to complain about noc24 . Do not make a theard too long but nothing meaning like this . And in this topic ,it look like Kevin is getting angry , and i agree with him . If i was him , i will do the same . Some one is trying to make him and his company down . AS i know , noc24 now have nearly 100 dedicated server and nearly 150 reseller account ( my server at datacenter was centra 16 and centrar 36 3 month ago ) , so i guess so ) so If noc24 really suck there was a hundress of people come here to shouting not only kingdomx . Just my 2 cents Sorry for my suck english. Last edited by blackmoont; 12-29-2003 at 12:19 AM.
Posted by Scout, 12-29-2003, 12:47 AM
Just wish Kevin would make a statement concerning his plans... I mean, the support ticket is down, he aint replying through emails, I don;t even know if I still have to pay his paysytems charge on my account.... I'm impressed that Noc24 customers are still this patient about the matter. Its like nobody here has an idea whats going on anymore.... whats the next move? What are we going to do? (Funny, I kinda quote that from a Stitch movie) kidding aside....
Posted by Esr Tek, 12-29-2003, 12:51 AM
I think this one should be closed off finally!! If he wants to add his statement he can email the Mods.
Posted by anon-e-mouse, 12-29-2003, 12:58 AM
I don't see much point in closing it yet. People are being ignored through the normal channels and will only start new threads if they don't get answers. In my opinion Kevin should be more responsible and answer the support questions that some have had pending for some time.
Posted by blackmoont, 12-29-2003, 01:28 AM
Yes , i think so , kevin should answer all of his support tichket as soon as possible even he have a lot of things to sort out after his big chirstmas trouble . ACttually i like the way kevin was , he's nice one in this hosting industry , sometime i think he was a kind of my friend and i'v read this topic from the day it start untill now , go with this topic a few day , sometime i want to said something to help him but i decide to keep quite coz my serevr still alive but another people are in trouble , but now i can't stand anymore when i see kingdomx try to make this topic long and long and longer. Yes , kevin have mistake , but does it need to try to make him down ? All of kingdomx post look like a "revenger" more than a diccussion , if someone say something nice about kevin , he will said " wow , such a newbie , dont even have website adress in profile " , dont have website adress , so what ? i also dont have though i am doing hosting bussiness , i come here for learning , not for showing people what i have . Everything look like a tactics , first , talk too much about kevin and make he angry ,after that point in the way kevin angry and talk about it . Kevin have a lot of customer , and after his trouble , only he sorted out all of it in 2,3 days (daneil left ) so i think he is trying his best for his cilent and we do not need to complaint about " what kevin is " anymore . Sorry for my bad english . Last edited by blackmoont; 12-29-2003 at 01:40 AM.
Posted by Project X, 12-29-2003, 02:01 AM
"so If noc24 really suck there was a hundress of people come here to shouting not only kingdomx ." im not the only one who is here and pissed. and not everyone knows about wht, furthermore, some people do just move right along. im doing the same, but stuck in limbo because of this latest fiasco. several people have made remarks as to why i havent called kevin. well im going to tell you why.... first off, i called him over the holiday when all this mess happened. when he came back, he said he didnt think anything of my message secondly, when i AIMd him for support once during all the other downtime, he made remarks to me like "go fight with your dog" and things like that. just like he does here, he does to you personally. also, if emails arent working, you cant email can you? and why do i need to call kevin? does he not KNOW what is going on?? errrr people here need to STOP telling others HOW to reach noc24. if we arent contacting him directly there is a REASON for it. get real. kevin has been hanging out here nearly the entire time. he has been asked several direct questions that he KNOWS the answers to, yet he declines to answer them. these are not questions or answers that "take time" or that "we shall see" or whatever kind of mysterious drama we dont need here. think about it. now, is kevin legally obligated to come here and answer every question that is asked?? NO, of course not, however, this forum board IMO is a place for legitimate people and companies to come and participate. since it is pretty apparent that he gets off on insulting his paying customers and not giving any of us any updates here, i dont feel as if that is participating and in that regard i dont believe he should even be allowed here. but this isnt my board and not my decision. im glad if some of the noc24 clients have sites that work. must be nice, but since you arent having downtime and we are, why do you come here and victimize us some more? i just joined noc24 in the middle of november. since then ive had more than 20 downtime events, not even including THIS! ive posted my alertra stats here somewhere. that alone isnt acceptable. more than anything else, being treated like this is a severe disappointment. hearing some of the things he has said here about us and about me is really really sad. just sad. but is it any surprise? no, i guess not, all things considered. ive still got no emails, my clients and customers cant reach me.. we cant access our cpanels, so that means that the people who want to make backups and go, cant. but as kevin and some of his clients have stated here, they find it all very amusing. clients like that should stay with noc24 for sure. and yet you guys expect us to contact someone like this for support? kevin has implied that there are things going on in the background that he cant discuss and that he cant reveal at this time. let assume that this is true and that everyone REALLY is wrong about him and that everyone IS lying about him and all this is hogwash and we are all full of it.... how does this explain the huge amount of downtime? how does this explain his crappy and condesending attitude towards cleints. has any of his clients to this date ever received a refund, i mean actually RECEIVED it, not just been promised it? i requested a refund and havent gotten it. what about DCs shutting down servers? what about the claim that noc24 has all these people working for them? i mean, my point is, this isnt about this thread, this isnt about all the sites being down, this isnt about some big conspiracy against kevin ( i didnt start this thread) this is about history and a pattern. this is about arrogance. this is about many things other than another day of downtime. sure, kevin still has people that like him, we all get clients that wouldnt leave us even if we paid them to and thats nice, nothing wrong with that. but if those same people are going to come here and insult us, i dont think thats very good. doesnt add to the credibility factor. again, i find all this to be very sad. blackmont, call my posts whatever you want. say whatever you want about me. it doesnt matter and why should it? why would you be trying to divert attention from what is happening? whatever i say doesnt change the facts. good nite, im going to sleep for now
Posted by Scout, 12-29-2003, 02:07 AM
I think KingdomX is just frustrated, can you imagine your server is down and your clients are up to your throat? And worst of all, you cant provide any answers for them coz NOC24 aint replying to any of your ticket request.... So what do you tell em? Make something up? I mean I don't think I can tell em, all my servers are down and support are no longer replying tickets, I cant even reach the supplier anymore...??? Its not just down for 10 - 12 hours... which is already bad.... its down for days with no peep of assistance from the supplier. The sense of helplessness is frustrating... BTW, I'm not starting an arguement... just sharing my view point... peace!
Posted by internext, 12-29-2003, 02:23 AM
I think kindomx has valid frustrations. And many do not speak out similarly, in fear of receiving consequences such as she and others who have spoken out strongly have received.
Posted by MiltonWaddam, 12-29-2003, 03:03 AM
Can't wait much longer, Kevin...
Posted by The3bl, 12-29-2003, 03:11 AM
I think Kevin has gone to bed. If you read his last post he said good night he was off to bed, so you will have to wait a little longer.
Posted by blackmoont, 12-29-2003, 03:24 AM
dear Kingdomx . I understand your situation because i'v been with hosting bussiness for a year and i understand our situation when our server down and our customer shouting in our ears every hours but I dont know how mamy percent i can believe in you . I dont know what happen between u and kevin coz i only hear you talk and seeing that you'r trying to turning people to ur way . As i remember , in page 2 or 3 of this topic you said that you'v move all of your site out and changing DNS 2 day before already . So why can't you receive email ? And if my memory still good , i remember that u was agree with Daneil that Kevin dissapear so everyone have to move soon and you said who want to move , u can help to move to your server . why did u too nice to everyone ? I'v chat with you in AIM ,first , u was too nice to me but after i said i have about 60GB data in my 2 server , u dissapear without any notice , without saying anything to me . wow , why dont u nice to me like another people ? or just because i am looking for dedicated server , not a reseller like another so u cant earn anything form me ? . I'v talk with Daniel in ICQ and he said " wow , u was a very lucky guy when ur server still alive , u have too backup rite now or you will lost everything because all of noc24 server will down today , i will offer u as same as kevin offer you if u past over ur bill to me " , wow , i was scare , getting crzay because i think i was being cheat by kevin , but i have to make sure it so i email to interserver and they said : All of noc24 server still alive until they sort out of this problem and they still can contact with a server onwer and if this true they will help me to move direct to them . So , that why i believe in Kevin more than you or anyone here , because you was the one who try to take some more customer from he when he got problem , and as i think , you was trying to make this more and more trouble and try to make it mess up and up , it good to you coz people think you was too nice after you act like a poor women , u talk about ur husband , u said you sad and sad and sad , they will run to you as soon as they can . As what you post , i think the most important to you is make ur customer feel please , but how come ur ur server down more than 20 times before but you still stay with noc24 untill this thing happen ? you said that i am hurting people here because my server dont have down time . Yes , i am sorry everybody about it ( and acttualy i did not dare to mention about my server stay alive when people down in the hot time of this Noc24 trouble , i only say it now when kevin comeback ) , but do you know that you are making people more nervous because you are not keep quite and wait for kevin giving his statement . One again , i dont know you lied or not and i dont want to make any arguement to anyone because this WHT and WHT member have teach me alots about hosting tech and hosting people . But in my mind you are not as same as you act . Sorry everyone for my bad english .
Posted by JenniH, 12-29-2003, 06:06 AM
>> I think kindomx has valid frustrations << Absolutely right. There is NO excuse for him clearing off on holiday and not checking in regularly. NO excuse for ignoring tickets. NO excuse for having duff telephone numbers on his site. NO excuse for coming back and not resolving some of these things. Tickets have been open for weeks guys. Come on.... To add insult to injury he's been on here, basically taking the pi$$ out of his customers with his pathetic little remarks/etc. For the handful who have made positive comments about him (genuine or not)... are these the signs of a good host? Yeh... your server may be up THIS time.... but think about what happens when it's down and you are in the situation WE were in. Think about how you would feel when you see him on here making comments like these and ignoring your tickets. If you are running a business on or from your sites, you depend on this guy! >> I think Kevin has gone to bed. << Just about sums it up.
Posted by anon-e-mouse, 12-29-2003, 06:14 AM
Doesn't he have support staff for when he sleeps? It would appear he doesn't, as nothing seems to be getting resolved.
Posted by blackmoont, 12-29-2003, 07:49 AM
He does have , his staff was Daniel . When he sleep Daniel will take care all of support . But it look like he is finding someone new .
Posted by Project X, 12-29-2003, 08:35 AM
As i remember , in page 2 or 3 of this topic you said that you'v move all of your site out and changing DNS 2 day before already . So why can't you receive email ? --- if youve been in this business at all, you know that this takes time. it doesnt happen in a day or two. creating new name servers then switching domains to new name servers, it can take a while. you dont know that? you was too nice after you act like a poor women , u talk about ur husband , u said you sad and sad and sad , they will run to you as soon as they can. --- errrr, why do people keep talking about "my husband"? im not married, but thanks anyways So why can't you receive email ? --- A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: lauren@kingdomx.com Unrouteable address ------ This is a copy of the message, including all the headers. ------ Return-path: Received: from [EDIT] (helo=relay01.roc.ny.frontiernet.net) by the.datapusher.com with esmtp (Exim 4.24) id 1Aai2Y-0005mj-9l for lauren@kingdomx.com; Sun, 28 Dec 2003 13:01:34 -0800 Received: (qmail 6727 invoked from network); 28 Dec 2003 21:01:44 -0000 Received: from unknown (HELO computer) ([EDIT]) (envelope-sender ) by relay01.roc.ny.frontiernet.net (FrontierMTA 2.3.6) with SMTP for ; 28 Dec 2003 21:01:44 -0000 Message-ID: <005901c3cd86$d1762b00$40784941@computer> From: "EDIT" To: Subject: What should I do? Date: Sun, 28 Dec 2003 15:09:00 -0600 MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 but do you know that you are making people more nervous because you are not keep quite and wait for kevin giving his statement. ---IM making people nervous? and just how am i doing that? we've been waiting almost a week for kevin to give his "statement". so give it already. but if it is anything like what ive been seeing here already, dont expect people to believe a word of it, you know itll just be someone elses fault. people dont need a statement. people need a refund. money talks and BS walks. show me the money kevin.
Posted by Drinkmeister, 12-29-2003, 08:46 AM
Dear Blackmoont, I think your english is excellent, easier to understand than many people who use english as their only language! I feel you may be spot on with your observations above. Kingdomx, Kevin has said a few times to contact him at NOC24, why do you persist in expecting him to post info to his customers via this list, how many other web hosts would send out updates on a public forum for all his competition to see. My god woman, you're trying to make this out to be a fraud the size of the Enron fiasco, and it just ain't! It's true that Kevin does owe his affected customers an explanation as to what occurred leading up to Christmas Day, but why should he post that explanation to WHT so that the hysterical amongst us can dissect it, turn it upside down and play it backwards to hear a satanic message! Is Kevin really the Devil incarnate? No matter what Mr Kemp says in his explanation, it isn't going to make you happy, so why would he bother? Better that he gets on with the job at hand and concentrates on bringing everything back online. I would imagine he also has a few servers to pull out of Atjeu after the way they tried to shaft him. Regards Brett Drinkwater (newbie shill with no website listed)
Posted by Project X, 12-29-2003, 08:50 AM
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: lauren@kingdomx.com Unrouteable address ------ This is a copy of the message, including all the headers. ------ Return-path: Received: from [EDIT] (helo=ms-smtp-03.rdc-kc.rr.com) by the.datapusher.com with esmtp (Exim 4.24) id 1AaeZx-0007Q9-Pg for lauren@kingdomx.com; Sun, 28 Dec 2003 09:19:49 -0800 Received: from webmaster (CPE-EDIT.mn.rr.com [EDIT]) by ms-smtp-03.rdc-kc.rr.com (8.12.10/8.12.7) with SMTP id hBSHJp5Z015020; Sun, 28 Dec 2003 11:19:52 -0600 (CST) Message-ID: <004901c3cd66$d06e3e70$5eb81a18@webmaster> From: "Lauren Stephens" To: Subject: Hosting Credit from Lauren - KEEP THIS EMAIL! Date: Sun, 28 Dec 2003 11:19:54 -0600 MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 X-Virus-Scanned: Symantec AntiVirus Scan Engine Hello, ------ i dont know about the emails. anyone here care to diagnose? im just assuming when a server is down , the emails are right behind it? my outlook express gievs me this error message Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'KingdomX.com', Server: 'mail.kingdomx.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F (and that was JUST NOW - on all accounts, except my laurenstephens.com account, which was on a separate emergency account) Last edited by Project X; 12-29-2003 at 09:08 AM.
Posted by anon-e-mouse, 12-29-2003, 09:08 AM
All his competition sees is his inability to respond to concerns of JenniH, MiltonWaddam, front, px1369, Scout and Kingdomx as well as others (but I am not reading the whole thread again to see who they all are. If Kevin can't handle the support alone, then he should hire some people to assist him.
Posted by Project X, 12-29-2003, 09:46 AM
in all this madness i completely forgot about our affiliate program at shareasale being down ugh i think im just going to start pointing people in his direction. ive decided that im just NOT going to clean up HIS mess.
Posted by JenniH, 12-29-2003, 09:51 AM
>> No matter what Mr Kemp says in his explanation, it isn't going to make you happy... << Actions speak louder than words.... but his words alone are enough to explain everything. Why you persist in trying to defend him is beyond me... maybe your attitude will change when YOUR sites are down and he is nowhere to be found. Or maybe uptime for your sites doesn't actually matter to you. >> My god woman, you're trying to make this out to be a fraud the size of the Enron fiasco << Get real. Everything is relative. You've got the right word though... fiasco. Another day passes... another day without outstanding tickets being answered.
Posted by belindaj, 12-29-2003, 11:17 AM
Lauren - I guess I am still confused - you did say (sorry - several pages back - I am not going to dig to find the quote) that you had already changed the DNS and were moving - DNS propogation takes 24-48 hours in almost all cases - I understand completely what a hassle it is because I have transitioned all my clients through TWO host changes since mid summer - it's not fun I agree. But if you changed the DNS and nameservers back on the 24th (I think - back when we were all being convinced that Kevin and NOC24 had dropped off the face of the earth), then your email should be going through your new nameserver certainly by now - not the datapusher server that I assume is the one Kevin is responsible for (I'm not a reseller - and not on that server - I'm a dedicated customer - which is also why I didn't post at all during the before Christmas pages of posts - because my server was not (and is not) down so I had no business posting. I'm not posting this to insult you I post only facts that I can back up if I am asked to justify them (LOL that's why my post count is low - I don't post hardly ever - I come here to read and learn from others who DO have facts & knowledge) Do I have a vested interest in helping Kevin regain his reputation? Absolutely! I have clients on my server that I do not want to have to migrate again to another host. It's important to me that he and NOC24 be a viable reliable host, which has been the case nearly 100% of the time I have been with NOC - abotu mid-September. If I screwed up and made some big mistakes or bad judgement calls in the course of my client's hosting - I would hope and pray that they would trust me enough to stick with me and believe that I would right the wrongs, fix the problems, and continue to provide the level of service that they expect, and not just drop me like a hot potato and shuffle off to the next unknown new hosting relationship. The only facts I can offer are: I've been a client since mid-September I have a dedicated server - we went through multiple, lengthy configuration discussions prior to me becoming a client both ICQ and by phone - looking at my server needs as a whole and building the server specifically for those needs - I didn't give him a "sky is the limit" funding figure - but I also was not interested in the saving money at the expense of not having the hardware and the level of managed support that I need. I'm not made of money, but I know that just as I expect to be paid for the services I AM capable of providing - design, email support, website-specific support - I need to pay for technical server administration knowledge since it is NOT where I am strong. Kevin has provided that at what I feel is a resonable cost. Has my server had issues? Yes, it has - and they have been resolved immediately and satisfactorily on every occasion. Have there been occasions when our personalities (Kevin & mine) clashed and discussions went in directions I didn't expect or appreciate? Yep. That's when I picked up the phone and we hashed it out verbally instead of by ICQ session or Hub ticket. That was a real frustration during the time the phone lines were being changed - because yes - there was a period of time when the phone numbers listed on the Hub were NOT working numbers. At that time I too tried every other means of contact until I did find one that worked. It ticked me off that I had to take time doing that - but I DID get the issues resolved, and while I wish I hadn't had to go through that and I didn't feel it was handled right at the time - I understand that I am not the only client on NOC24 and it all doesn't revolve around me - and peopel just plain make mistakes. It wasn't a bad enough mistake to negate the excelelnt service I had had prior to that situation. Was my server affected in the week before Christmas when this thread started? No, and that's why I was not a contributor, because I was not experiencing what some of you were. I did as a couple others here did - contacted the data center directly to reassure myself that the server was not in fact, in jeopordy, especially after I was given a suggestion by Daniel that he would guarantee that my server would not go down if I transferred billing to him and his company - and was assured by the DC that although they did not know the facts of what was going on - they had no plans to turn servers off arbitrarily and if it came to that, they would work with me directly to maintain service. Then - I waited. Because I did not believe that any person in business for 6 years would simply abandon ship, abandon their living quarters, drop off the face of the earth as it was being portrayed. And amazingly enough - it WAS Christmas - when it's not uncommon for people to travel for the holidays - and it's also not uncommon for a business person to NEED to take a few days completely away from business occasionally. That's when they leave the business matters in the hands of a trusted associate, which he did. I'm not a pushover. I don't disregard that some of you may still be having server problems - because I am not in the position to know. But I do know that I have used the phone number that is listed on the NOC24 site - it IS a working number - has been for at least a week - I think more like 3 weeks - I believe it was about 2-3 days that it was not a working number during the phone system switch which was handled badly. Whatever - it IS a working number. If you are moving, then move. If you can't get to your data - then pick up the phone and call and keep calling until you can. Good luck to you all.
Posted by JenniH, 12-29-2003, 11:35 AM
>> that you had already changed the DNS and were moving - DNS propogation takes 24-48 hours in almost all cases << I'll answer that for me... because she is probably in the same situation as I am. No, when you own a lot of sites it isn't just a case of changing a few nameserver addresses. When you know more about hosting you might realize that. We have 3 categories of site: critical, important and background. On day one we re-hosted the critical at an existing other host. That was sorted within 48 hours. The rest of day one, and on day two, we tackled the important sites. We did some research and identified a new host for each single site. Then there were the others. We had a bit more time as they are not heavily visited and not crucial for linkage. We spent two days researching other re-sellers. Yesterday, we selected two and purchased. These sites will be re-housed as soon as the details come through. It's therefore not a two minute job. The interesting thing for me is why people like you seem to try to shoot down genuine customers like Lauren. Your sites may not be time critical, and you may be perfectly happy to put up with this type of poor hosting, but you should not assume that others should. This host has failed us. Now you are perfectly at liberty to tolerate downtime, unanswered emails, duff telephone numbers and unanswered tickets. But you should NOT try to foister such bad service on others... or indeed seek some ridiculous excuse to discredit other customers (however deperate you are for Noc24 to suceed).
Posted by belindaj, 12-29-2003, 11:48 AM
Thanks for the insult. I'm not new, and I'm not 12. And this is precisely why those of us who haven't contributed to your thread until now - haven't. Every site of mine is critical. I don't tolerate downtime, unanswered emails, duff telephone numbers and unanswered tickets. Never have, never will. Don't expect you to either. I never said anything about a 2-minute job, and I haven't tried to discredit you, Lauren, or anyone else. I don't mean this offensively in the least, but if you can't see that you are discrediting yourselves at this point, I'm just at a loss. And now I go back into my read and absorb mode. I sincerely hope you guys are able to get the issues resolved and are happy with your new hosts.
Posted by Project X, 12-29-2003, 11:51 AM
ill explain this once more, a few days ago, i got new name servers. says it can take up to 10 days. once THOSE resolved then i had to go into to all the client domain accouints (that i have access to) and change the listed name servers on THOSE, that takes a while. the sites themselves (for the most part) have propogated the problem here belinda is that we STILL dont have access to the OLD server to get some of our other stuff OUT! kevin knows this and he comes here acting likes its all funny as far as him being in business for 6 years, well, can someone explain THIS? http://www.justlan.com/forum/viewtop...highlight=#342 or maybe this... crippybudz http://www.justlan.com/forum/search....hor=CrIpPyBUdZ crippybudz?? budz as in WEED? this looks like a bulk email forum to me. yowsa hey kev, i just talked to someone above you about retreiving my stolen property, i also asked how long does a "security scan" take im not going to cause any more mass paranoia by posting what they said here, but if anyone wants to know, just PM me. Last edited by Project X; 12-29-2003 at 12:24 PM.
Posted by Project X, 12-29-2003, 12:07 PM
belinda, i think it is positively cute how you stand up for kevin. i really do. i stood up for him for awhile... but then it all came down to this. good luck with that! im not discrediting myself. thats not a very nice thing to say. im just pissed at everything ive been finding out today, ad that weve been fed MORE bs! now that i think about it, is he ran a security scan on only ONE server because of a compromise, does this mean none of the other servers were compromised?? ugh in any event, good luck to you, i have nothing against you other than i dont think you are really getting the big picture, but thats ok, i have a feeling you will see it soon enough, that is, when it happens to you! and when it does, i promise not to come here and laugh at you to say i told you so, k? take care!
Posted by MiltonWaddam, 12-29-2003, 12:14 PM
Can we avoid turning this thread into another huge flame war and concentrate on finding a way to get the support we need? I know that some people are disappointed and some are upset. I can understand this. However, post after post of personal drama and whatnot isn't going to speed the resolution of our issues at all.
Posted by Thor, 12-29-2003, 12:36 PM
Agree. But it would have been nice to get a professional response to what is going on and when service is expected back. I tried to be tolerant because I know sh*t happens. But I am now moving my sites.
Posted by MiltonWaddam, 12-29-2003, 12:39 PM
My problem is as follows. I post it in hopes that someone might have an idea to try or a solution. Best way to use the thread, I imagine. I am trying to copy a large amount of reseller accounts off of a server at ADC through Noc24. The only Copy Account tool that works is the "Copy Account from another server using account password". Because of the number of accounts, and the fact that I do not like to keep account passwords handy, I must use the "Copy Multiple Accounts from another server" tool. When I attempt to do this, it loads the account and package list and will let me copy packages - but when it attempts to package an account, it fails and reports the following: "The remote server didn't report a correct md5sum of the archive. Please ensure you selected the correct type of remote server" -I have selected the correct server type. -I have tried connecting with hostnames and IPs -I have checked permissions on /var/cpanel/users -I have attempted to copy accounts from the Noc24 server on several servers - all running different configurations with no luck -I have upgraded/downgraded cPanel versions on both servers, from Stable to Edge to Release and back again. -I have checked MD5 and digest modules and reinstalled the MD5 package. I am still not able to copy any accounts from my server with Noc24. If anyone has any idea as to why this might happen, please feel free to contact me. I appreciate your assistance. My account with Noc24 was not to be renewed at the end of this week, and Kevin is already aware of this. He is also well aware of this current issue. Do you think that it would be out of line to ask for an extension in order to make sure that this gets fixed and that everyone's DNS changes have been allowed to propagate? I did not decide to leave Noc24 because of anything related to this thread of the recent fiasco. I simply found a better deal with another DC in which an old buddy of mine works. Thanks for your time.
Posted by Scout, 12-29-2003, 12:43 PM
I personally have no "Grudge" against Noc24, but I cant help feeling the sense of "unprofessionalism" in the whole situation... Things like these don;t happen overnight, something was wrong in Noc24's foundation long before this happened.... And with regards to all this waiting, I'm sure everyone would calm down a bit if we at least knows what Kevin plans to do next, and When is the estimated Time frame.
Posted by Leomania, 12-29-2003, 01:02 PM
Wow, what a thread. I've been with VolumeHosting since Daniel took over Total-Host a few months ago, and he's been great to work with. But suddenly my sites are up and down, and the main website has gone from not resolving in DNS, to resolving to a NOC24 webpage, to not resolving again. I've emailed Daniel, but who knows if the email made it to him if DNS isn't resolving? I'm on vacation so I don't have any of his other contact info in my hands. I'm wondering why his existing sites are down during this NOC24 issue he's helping with... anyone know what's going on there? Thanks, - Leo
Posted by Matt, 12-29-2003, 01:08 PM
The last update earlier in this thread is that Daniel sold the company back to the former total-host owner.
Posted by Project X, 12-29-2003, 02:57 PM
ok i know what is going on here, apparently noc24 has hijacked daniels sites from what i was told. ping or tracert in any event, NONE of the passwords for cpanel or whm are working meaning sites can not be retrieved or moved or transferred we had to restore most of our sites off of a remote backup on a server from december 23rd. all data since the 23rd appears to have been lost we had a couple of sites that were stuck on exceeded bandwidth and couldnt do a thing about it someone has our property and we had better get it back today by 6pm, otherwise, my partner who has lost a great deal of money and data and just happens to live about 23 miles from kevin WILL file something against him whether it be civil, criminal or whatever. also, i have looked and looked to find corporation info for centrahost. cant find it in the state of florida. anyone know if and where they may be incorporated? leo, im going to PM you some contact info matt, daniel WAS going to sell the companies back but decided to just stick it out although it seems as if *someone* was going to make this as difficult as can be its not much fun when you wake up and find you have nothing Last edited by Project X; 12-29-2003 at 03:12 PM.
Posted by Hulk, 12-29-2003, 03:40 PM
i realy dont want to sound like a pain. but i feel for you guys. this is why i left noc24, when something bad happens they are no where to be found. this is kind of sad and funny, how they say they have "24x7" support and which they dont. i wish the best for you and there company, but to be fair, you guys should get a refund. on there site it says 99.9% uptime correct? well see if that meets how long you have had your server. if it does not that is false advertisement.And i would see a lawsuit appearantly. but then again, its your choice and your server.
Posted by nicknacs, 12-29-2003, 03:46 PM
If anyone is intrested in contacting daniel his email address is TheVHway@aol.com I am one of his clients and my site is down and cannot be transfered because he is locked out of his server and all of his emails .
Posted by Hulk, 12-29-2003, 03:48 PM
edit: no need for this post. Last edited by Hulk; 12-29-2003 at 03:56 PM.
Posted by Project X, 12-29-2003, 03:55 PM
edit-no need for this post either! Last edited by Project X; 12-29-2003 at 04:05 PM.
Posted by Hulk, 12-29-2003, 03:56 PM
haha. guess that information is wrong :-/ as i said that is what i have herd some dont go trashing me about it.
Posted by Project X, 12-29-2003, 05:59 PM
all i know is this... im coming back bigger and better than ever.... i just got both a reseller account and a dedicated in two different DCs. im reverting my business back to my own personal name rather than my hosting name (which i used for a couple of months) ive got name servers right and left and getting so much backup in place it aint even funny will it be cheap? hardly.... but then again, i dont want cheap clients anymore and i dont think clients want cheap hosting anymore. ive got one client thats willing to pay me nearly 200 bucks a month just for 100/10000 fully managed NOT dedicated. he lost thousands during the past few days and told me it would have been worth paying the 200 bucks to avoid losing the few thousand and his reputation. ask yourself, what kind of clients do YOU have and how important is THIER business? to you AND to them? from now on, kevin is just a bad dream... mods i need to change my WHT name. where do i go? its on!
Posted by Thor, 12-29-2003, 05:59 PM
My sites are at least visible on the web now. I can't FTP or login to cpanel. Maybe this is coming to an end ?
Posted by thedavid, 12-29-2003, 06:01 PM
Email moderators@webhostingtalk.com and they can make the change for you. -David
Posted by Project X, 12-29-2003, 06:13 PM
thank you, email sent. hope they dont have to send one back, since my email still isnt fully functional
Posted by nicknacs, 12-29-2003, 06:13 PM
is there anyway i can get my information off the server myself? Kevin says daniel has to do it and daniel says kevin wont let him in to move any of his clients . so what can i do? I had a retail store front , and i just upgrded my PC and had no back up of the site yet , what i had was the old prices and such so i wiped it anyway . Do i pay another $2000.00 for another designer ? will the DC give it to me ? I dont know anything about hosting but i do know that when theres other people involved and there businesses at stake they should put there personal fellings aside and grow up for a few hours . To get everyones sites up and running and deal with the there own hate for each other later .
Posted by Thor, 12-29-2003, 06:15 PM
When did you last have contact with Kevin or Daniel ?
Posted by nicknacs, 12-29-2003, 06:19 PM
about 5 mins ago
Posted by Project X, 12-29-2003, 06:29 PM
if your tracert runs thru he.net then your site is probably on the same box mine was. i called powersurge and HE.net this AM hoping to retreive our data and databases and got some really good news thats when i decided to give it all up. its all in kevins hands now.
Posted by Drinkmeister, 12-29-2003, 06:40 PM
So let me get this straight, you paid $2000 for that website.....but none of the links are working? I suppose that is Kevins fault as well? I don't mean to be rude, but I think you got ripped off by your designer/developer! Funny thing is nicknaks, your use of grammar is very similar to that of Daniel? Three posts back you had Daniels email address for everyone . Perhaps I am just too cynical for my own good.
Posted by nicknacs, 12-29-2003, 06:50 PM
The links were all working , and since this morning i keep getting a unknown host message when i try to go to the home page . i cant access cpanel , and there is aprox 5000 products that were loaded in to the cart . i dont know how you even were able to see the site and would like it if you would tell me . i dont know whos fault any of this is and don't really care . all i want is my information . And as far as having daniels email address , i got that because i called him to find out what was going on and why my site was down . i figured it to be a good jesture for any of his fornmer clients to be able to contact him about there own sites .without being totaly left in the dark.
Posted by Project X, 12-29-2003, 06:51 PM
lemme see, drinkmeister vs kevins DUI.... hmmmmmm coincidence?? drinking buddies perhaps eh? hey drinkmeister, since youre in so tight with kev, why dont you tell him to fix up his people that paid him! if you noticed, that nicknack person was a client of daniels. a lot of MY clients have a lot of my personal contact info as well. whats the big deal?
Posted by Matt, 12-29-2003, 06:57 PM
What does the status of his links have to do with anything? He never stated that NOC24 was involved with the design, only that he cannot get a backup of it. For all you know, the design may be a work in progress. That does not make it any less important that he get's it back. You seem to be quick on the trigger when firing attacks at people. Perhaps you should think things through before making a post such as that. His only concern is getting the site back and that does involve Kevin. The design of the site does not, nor did he imply it did.
Posted by CrazyTech, 12-29-2003, 06:59 PM
Here we go again guys. How much someone paid for their site design is completely irrevalent to the problem at hand. As I have said before, hurtling insults at one another accomplishes absolutely nothing. Those that conduct business also should keep in mind that their potential customers may read this thread as well. It's a theme for both sides of the matter. Unfortunately the only thing you can do now is wait and see. It sounds like everyone has done what they can in regards to obtaining copies, etc. It might not hurt to keep trying to contact Kevin and see what can be done of course, but other than that there's not much you can do. We're still all waiting for some sort of information from him on this matter. I find it a little strange that he'd not try to make one big long post trying to (at least) clear the matter a little. The eyes are still on this topic.
Posted by nicknacs, 12-29-2003, 07:03 PM
just to let everyone know , im not a he last time i looked . and i have an IM from kevin on what he WONT do to help me . PM me if you want it , i dont know if im allowed to post it here .
Posted by GreatDaneOwner, 12-29-2003, 07:05 PM
Yeah, only two topics had more views ever in this forum. A thousand or so more views and it becomes second.
Posted by Drinkmeister, 12-29-2003, 07:08 PM
I just clicked on your link to get you your website. Have you tried FTP to get your content. ? Like I said, perhaps I am a little too cynical!
Posted by Project X, 12-29-2003, 07:08 PM
honestly, why is everyone here so worried about daniel? thats kinda weird! IMHO if daniel is going to be banned (for whatever reason) and that is up to the mods, then ppl shouldnt be allowed to trash someone who can not come here and defend themselves drinkmeister/kevin open your own daniel thread and stop corrupting this one and trying to change the subject NO we can not ftp in, we can not cpanel, we can not WHM from what i was told is is NOT because of a security scan in progress!!!!!!!!!!!!!!!!!!!!!!!!!!!! it appears as if kevin is having a little fun/revenge/payback at our expense. he has 50 minutes left to return our property. if it isnt returned to us, we will be in a Florida court tomorrow filing against him as well as making the appropriate complaints to the FTC, the local authorities, the BBB, floridas secretary of state, etc etc etc ps i dont make idle threats. and he is damn lucky i urged my partner to handle this in a legal way rather than the way he WANTED to handle it Last edited by Project X; 12-29-2003 at 07:15 PM.
Posted by thedavid, 12-29-2003, 07:09 PM
I'm just watching it myself to see if there are any folks that need direction like kingdomx did for WHT stuff, or any general input or stopping of other hosts trying to advertise in the forum that need stopping. But it's a very soap-opera-esque situation. I don't understand why kevin doesn't post some info for those that are still down, or contact them via other means. Then we could close this one up - as it stands, it's just a large black-eye to those involved until these things get resolved. -David
Posted by Rochen, 12-29-2003, 07:13 PM
It looks like it's going to head that way. We may clean the thread if it gets off topic. However, we certainly have no intentions of closing it until a resolution has been reached here.
Posted by Drinkmeister, 12-29-2003, 08:23 PM
Damn it, you found me out! We drink together all the time, he flies over here to Tasmania Australia in the NOC24 corporate jet and we drink Cascade Lager and dream up ways to rip off people. To set you straight, I am not in tight with Kev, he and I have had harsh words on several occassions. When I have had problems I hound him until its fixed. However, the big difference is, I take my concerns to him via email or PM and have never had a problem getting things resolved. If one I my clients were to defame my publicly like you have, I'd bloody well ingore you as well. I am defending him because I have 46 clients who are more than happy with the service. The fact that they recommend me to their friends and associates proves that I must be doing the right things and therefore, NOC24 must be providing a good service. I'm sure you will get your refund because he is not the crook you have made him out to be, but I also imagine that it wouldn't be high on his priority list at this point in time. As you have pointed out, he has more important tasks to attend. If you weren't so one eyed, you would be able to see that Daniel has a big responsibility for this whole thing getting out of hand, he was left in a position of trust and stuffed it completely, then attempted to steal the clients from NOC24. But then, you are only prepared to listen to what you want to hear. Brett Drinkwater
Posted by Project X, 12-29-2003, 08:39 PM
Last edited by Project X; 12-29-2003 at 09:09 PM.
Posted by NexDog, 12-29-2003, 08:39 PM
What happened to all kingdomx's posts in this thread?
Posted by Project X, 12-29-2003, 08:41 PM
i am kingdomx, i had the mods change my name back to my real name, just for clarification.
Posted by Esr Tek, 12-29-2003, 08:42 PM
I'm eating popcorn.. can't comment now... :looks around for Laurens boot to come flyin at my head: /me :ducks: Last edited by Esr Tek; 12-29-2003 at 09:04 PM.
Posted by sightz, 12-29-2003, 09:10 PM
Unusual time to do something like that.
Posted by Project X, 12-29-2003, 09:12 PM
not really. most ppls name here reflect their business name and also since a lot of ppl here know me, they kept referring to lauren rather than kingdomx so it was becoming confusing to some folks its pretty simple. besides, i really dont need to hide behind any *fake* names, not that i ever was. if you read this entire thread, youll see where i publicly requested them to do it for me
Posted by NexDog, 12-29-2003, 09:34 PM
That's why I put my name in my signature, lol.
Posted by Scout, 12-29-2003, 09:48 PM
Website Hi-jacking, overtaking, up and down, man... and the cutomers are in the middle of it! Only Noc24 can deliver this kind of a garbage for a service, they don;t even care about our situation, they just want to have there fight. I say, if anyone can get out, get out. There support are no where to be found, and before all these... there support is usually unhelpful and rude, they even close my tickets when they don't feel like answering it! Sorry... I just cant help feeling being clowned around... I really don;t have that much major issue, since only a small percentage of my clients are in there server, Thank God for that! But reading this thread, seeing everyone else's prob and knowing my side of the experience makes me really angry. grrrr....
Posted by nicknacs, 12-29-2003, 09:54 PM
I am sorry you think my grammar is the same as his, if the words are to hard for you to understand I will try to stick to a five letter Max so you can better comprehend what I am saying.
Posted by DalTECH HS, 12-29-2003, 10:16 PM
Ok, Now that I have finally gotten my account back because of some confusion that me and theVHway(daniel) were the same people, I can hopefully shed some light on this ordeal. THe latest news about Volumehosting.com, is that me and Daniel will be running the company together, as partners. It is true that Kevin did lock us out of the original Volumehosting servers, and now he is playing games with us, every time we get account transfers going smoothly he interrupts it by taking down the server, pretty childish kevin. Because we are locked out of the servers we have to backup each account manually by going into the account backing it up and restoring it on the new server, and this is taking a long time, but we still have not been contacted by everybody, and we stress that if you have an account with volumehosting, to please contact us ASAP. Now, we have gotten 2 new servers and we are working as fast as possible to get everyone transferred over, nameservers are now resolving to the new server, and we should be back up for full operation within a few days, providing everything goes as planned. Oh and kevin remember that little talk we had about giving daniel his access back? As I recall you have a problem with taking responsibility for your own actions, you claimed that Daniel tried to steal your customers, and you tried to blame daniel for all the latest down time by saying he hacked the servers. Go back and read the posts on my past business, yeah i did stupid things, but so are you, and at least i admitted to what i did, and took responsibility for my own actions, and it got me a lot farther then this is getting you now, but this is just a tip... and if you want any chance of surviving this mess i suggest you bring up a pretty damn good explanation including the full truth. Anyway, I could keep going all night, but I have to get back to work transfering accounts to the new server, Regards, Dan Schofield
Posted by CrazyTech, 12-29-2003, 10:20 PM
Well finally perhaps a little light on the situation (although I thought when one's account was disabled, they couldn't come back). Glad to see things are staying civilized and not drifting too far off track here. Hopefully we'll get some information from Kevin soon. Last edited by CrazyTech; 12-29-2003 at 10:28 PM.
Posted by nicknacs, 12-29-2003, 10:29 PM
how can anyone get information from kevin when he has a 24/7 away message on AIM. Or is that what he counts as support?
Posted by CrazyTech, 12-29-2003, 10:31 PM
I agree, it's hard to do when that happens. Have you tried using the phone numbers? I noticed the portal site was down but some of the contact information is there. I'd try to contact him every way that I could.
Posted by nicknacs, 12-29-2003, 10:34 PM
keep sending him IMs he is there and will respond after a while . he basically told me im not his problem .
Posted by DalTECH HS, 12-29-2003, 10:50 PM
Well, it was a missunderstanding, so I was able to talk to the mods and we sorted everything out.
Posted by CrazyTech, 12-29-2003, 10:57 PM
No problem, figured that was probably it, but just wanted to make sure. Anyways, to stay on topic just continue to do what you can. Try to start moving to a new host with what you can and hopefully this will work out. I got a reply from a PM I sent centra and I honestly don't think we're going to see that big post.
Posted by Project X, 12-29-2003, 11:01 PM
this is slightly off topic but in another post here i mentioned some companies that we had to fight, doing some florida searches, i happened to run into the florida link on the company we went up against http://myfloridalegal.com/pages.nsf/...5?OpenDocument the site i created on them (which was recently sold after two years) was http://LeaseConn.com (the new owner changed the design ) if nothing else, youll get a little bit of an education and maybe a few laughs! thanks
Posted by Thor, 12-29-2003, 11:11 PM
Exactly how does Daniel and Volumehosting fit in with this NOC24 mess ? I read he will be taking over some of the servers ? I am at the nac.net datacenter. Who should I contact ?
Posted by Hulk, 12-29-2003, 11:35 PM
one of my friends contacted noc24 on aim. you can contact him on phone, MSN, ICQ etc right now if you are his client. he responded to my friend within two minutes. he said he was very helpfull. so i would advise you to contact him before anything.
Posted by DalTECH HS, 12-29-2003, 11:55 PM
Daniel is not taking over any servers, he doesn't even have any access to his own because he was locked out by kevin.
Posted by warning9, 12-30-2003, 12:58 AM
You may have discussed this allready, but if Kevin has a problem with daniel why dosn't Kevin allow danial to transfer his data to danial's new server and when the data is transferd, Kevin don't have to worry about Danial anymore, and Alot of stress and frustration will be taking off the sholders of people like me who is one of Danials clients.
Posted by Project X, 12-30-2003, 01:07 AM
errr, no, that would be too logical i can just imagine what kevin may be doing with all those sites, data, emails stuff like that. must take a few days to go thru all of it i would suppose! after all this, who knows if the sites and data are still complete and not corrupted in anyway? i wouldnt take it back now with a 10 foot pole! on the other hand, it could very well be that for some unknown reason (like what happened at teh other DCs) even kevin doesnt have access?
Posted by Project X, 12-30-2003, 01:19 AM
oh my! http://www.webhostingseeker.com/sear...33&SUBMIT.y=10 now they were founded in 1995?? http://news.spamcop.net/pipermail/sp...ay/043481.html http://groups.google.com/groups?q=no...spin.it&rnum=3 edited to add now this is pretty clever, it seems as if no matter when you see thier site, theyve always been in business about 6 or more years this page is from 2001 http://web.archive.org/web/200106080...corporate.html Last edited by Project X; 12-30-2003 at 02:04 AM.
Posted by NexDog, 12-30-2003, 01:24 AM
Nicely edited but I saw it and it was low even by your standards.
Posted by molodoy, 12-30-2003, 02:34 AM
I want to make a substantive post... As a noc24 customer whose sites were down for two days, I want to get feedback from others in the same boat on the urgent matters at hand. Namely: what needs to be fixed after the whole security/reinstallation/whatever. Hopefully this will be helpful: 1. Passwords for WHM & all subaccounts have been wiped 2. SSL Certs have vanished 3. Email Forwarders have been cleared (I assume other cpanel settings as well?) Anything else that you guys have noticed? (I'm on the datapusher box).
Posted by warning9, 12-30-2003, 03:30 AM
I can access my data, everything is where it should be. I figure it is safe for transfer... but when your on a 56k modem and you have to back up your site and all of your clients to your computer... when most of your clients have big websites... it hurts... and it is very frustrating... We have to make him let us transfer out of there why we can. He is just makeing it hard for us. I might even sue him for not allowing me to transfer my data. What he is doing is somewhat unlawful.
Posted by The3bl, 12-30-2003, 04:03 AM
Get another host real fast and see if you can ge them to do a WHM transfer for you of your sites if everything is where it should be.
Posted by warning9, 12-30-2003, 04:06 AM
We got a new dedicated server and we keep getting a checksum error.
Posted by The3bl, 12-30-2003, 04:39 AM
Have you already created a full backup on the server? If you have then it is setting there and cpanel is picking it up thinking it is the one it created and getting a checksum error. Try and FTP in and delete the backup.taz.gz file in the root dir on one account then try and move it again via cpanel.
Posted by JenniH, 12-30-2003, 05:07 AM
Here we go again... 09:00 GMT.... my last remaining site there is down again, along with Noc24.com itself. Thank goodness I'll be bailing that one out later today as well.. In 48 hours I'll be clear of this mess for ever.
Posted by blackmoont, 12-30-2003, 05:33 AM
<> To everyone who is confuse about noc24 : This is a email from interserver : I recommend staying with noc24. there was a lot of confusing and everyone was misinformed about the status of the company. If you ever need any help feel free to ask. Michael L mike@interserver.net 877-566-8398 x100 To all of Mods of this forum : Why do you guys keep this topic ? What are u looking for ? If you looking for kevin statement why do u allow a lot of crap post in this topic ? You guys don't see a personal revenge in this topic ? Last edited by anon-e-mouse; 12-30-2003 at 05:40 AM.
Posted by The3bl, 12-30-2003, 05:40 AM
I see alot of angry, upset customers asking for explanations and help, and I see a host that does not seem to want to reply to his customers.
Posted by anon-e-mouse, 12-30-2003, 05:47 AM
What we, and many onlookers are seeing, is a host who doesn't care about his clients. He doesn't respond to regular support issues and he doesn't respond to this thread. He has little integrity left after this shamozzle. If I was hosted with noc24 and my site was down and I wasn't getting answers, I too would be as mad as the people in this thread have every right to be. I commend you for supporting Kevin, but if the shoe was on the other foot and your site had been down all this time, would you have been so forgiving?
Posted by blackmoont, 12-30-2003, 05:52 AM
Yes sir . I got it . . I just want to remind that you guys need to know what is true and what is lie . It good to let people talk about what they feel about their host , but just dont let someone lead people to their own way . God ,my bad english , hope you understand what i mean .
Posted by JenniH, 12-30-2003, 09:02 AM
>> I just want to remind that you guys need to know what is true and what is lie << Well here's another truth for you: my site is down and has been down all day (as has noc24.com). Again, the facts speak for themselves, whether you or kevin like it or not. Yeh.... now try to suggest I contact support and I'll just have to laugh!
Posted by ddosguru, 12-30-2003, 09:06 AM
I agree with blackmoont. Secondly, if your data is truely valuable, make sure you're running offsite backups. Even if someone is/was able to give you access to the servers, that does not mean that your data is not corrupt or missing. In the years that I have been in business personally, I have had many a customer who directly accuses my company whenever they lose data, regardless of whether or not it was actually our fault. Moral of the story: Back up your stuff!
Posted by Project X, 12-30-2003, 09:09 AM
blackmoont, as far as i can see, this thread is for people who are having support issues with noc24. imo if you like kevin and want to give him a nice review, i think there is a section to do that. you say that people need to know whats true and what is a lie. you seem to know a lot about this situation so please tell us, what IS true and what IS a lie? what year was noc24 or centrahost founded? kevin has repeatedly said here in 1998, but we have also found him saying 1993 and 1995. which is it? we have seen kevin claim to own a popular italian restauarnt in orlando. whats the name of that popular italian restaurant? kevins stuff says centrahost corporation. i couldnt find any articles of incorporation in florida under that name, kevin kemp or noc24. lots of people incorporate in other states for tax purposes, can you tell us which state your friend kevin is incorporated? are all of noc24 clients sites working right now? have they been fully functional the past week? have people been able to transfer their sites? do people have access to whm and/or cpanel? did noc24 clients on the datapusher/powersurge box have over 5 hours of downtime PRIOR t this fiasco in december? let me help you out there, there answer is yes. we have the stats to prove it. so does alertra so does siteuptime. did kevin pay all his server bills ontime? did kevin pay daniel for two months work? did kevin repay daniel for restoring the down servers? does kevin have the 5 or 6 employees that he claims to have? ok those questions are just for starters. those qusetions are on topic and relevent. if you can answer them great, if you cant then i dont understand why you keep coming here talking vaguely about lies. now if you want to stay pissed at ME because i offered to help within my ability but couldnt help you because you had 60gigs and i only have a total of about 3, what are you expecting?? does me not having 60 gigs means that kevin isnt lying?? makes nmo sense. besides that in PM/IM you told me you wanted OUT, now that you are still there you dont want out?? sheesh! hope this clears up everything. if all of us, or even me are LYING and kevin is just telling the truth about everything, lets hear it. otherwise if you like kevin, have great uptime and your sites are not effected right now, why are you even posting here? as far as people "leading people to their own way" what specifically does that mean?? who? whos own way? hope you arent talking about me, i dont do reseller hosting as starting next week i wont be offering traditional hosting at all. >> also id suggest to a few of you to contact powersurge.com directly they are real helpful folks. their number is 1-800-867-5055 you may also want to contact HE.net you see with all this downtime that " isnt kevins fault ", should we believe that powersurge and he.net are such sucky lousy companies that they cant even keep a server up for more than 4 hours? surely powersurge and he.net wouldnt not want their reputation and credibility ruined by people being led to believe there is a 5 day "security scan" going on Last edited by Project X; 12-30-2003 at 09:21 AM.
Posted by Aussie Bob, 12-30-2003, 09:29 AM
I can't access www.noc24.com from here either.
Posted by boomweb, 12-30-2003, 09:35 AM
I cant believe it, noc24.com is dead this morning as are ALL my clients sites and email hosted with it. The weekend was almost tolerable, but this is a WEEKDAY. I will surely lose customers if i cant give them a explanation! What the f*** is going on?
Posted by CrazyTech, 12-30-2003, 09:39 AM
noc24 is down here as well. I'm getting an unknown host error. I'm getting nothing on a tracert either. Several of us said that a while back. Lay off the personal attacks, these people and noc24.com right now obviously having problems. I really don't think there is some great conspiracy going on here as some want to think.
Posted by nicknacs, 12-30-2003, 10:19 AM
i was finally able to get in to my site through ftp this morning and am backing up all my files now , i suggest the rest of you who havent already do the same if you can access your server . kevin has told me personaly that he will not be taking on a VHosting clients and to speak to my host as far as getting my information . Thanks alot for the help kevin , but it would be nice to let him into the server to get it ! I have the AIM conversation if anyone wants to read it PM me.
Posted by blackmoont, 12-30-2003, 11:12 AM
LaurenStephens ( or kingdomx as well ) , i know women are alway noisy but could you just a little , i mean a little quite ? Why do u need to say so much in this theard ? I can't believe that u still can talk after what i said about u ! My idea : if you dont like noc24 , just move out and stop make this crap thing . If i am admin of this forum , you will the first one i need to ban ip and nick name because this topic will be a good topic about hosting bussiness problem if you did not do a personal revenge to noc24. You said you was ask for a refund . It mean you are no longer a noc24 customer and you said that this topic for who have a support issue with noc24 , so u better talk about ur refund only . Do you have so much free time ? If you got a problem , why dont you just move out and use you time for your customer ? I really dont know why everyday , from a morning till midnight you come to this topic and talk . lolz , so funny about you. To whom still are noc24 customer and still wanna be with noc24 , please contact direct to Kevin , you guys do not need come here and see some crap thing from whom hate noc24 . Hey , i dont want to talk with u anymore . This will be my last post in this theard , So do not need to quote anything from my topic and explain . Last edited by blackmoont; 12-30-2003 at 11:17 AM.
Posted by nicknacs, 12-30-2003, 11:37 AM
Well I have my information back and thats all I wanted from the begining . I have no more reason to be involved in this post . good luck to all of you and I hope we are all more carefull in the future . P.S. Just something I find Funny , How is it that kevin is in his 40's and owns a company for 6 years or so and lives in a small duplex , has NO office , NO employees And due to his criminal history (can be obtained for free from the florida public information data base ) has NO car ! I would never leave my business in his hands ! GOOD LUCK WITH YOUR REFUNDS !
Posted by Matt, 12-30-2003, 11:47 AM
Perhaps you have chosen to ignore this fact, but customers aside from Lauren are not getting a response from NOC24. What would you say to those people? According to them, ticket system is down or tickets have not been responded to, site is up and down, emails are not being answered in addition to the phone not being answered. They are coming here because the exact methods Kevin has mentioned in this thread are not being utilized by Kevin to respond to his customers. If you can address that, by all means enlighten them because as it stands now, they are not being addressed by NOC24. If you do not like the thread, do not read it. It's as simple as that. This thread has stayed open for the reasons mentioned by Jan in the hope that Kevin will respond to the customers that are not being responded to through helpdesk, phone, IM, etc. That is more important than your personal vendetta against kindomx/lauren. If you wish to continue that, please take it off this thread so that it can return to focusing on getting help for the NOC24 customers.
Posted by NexDog, 12-30-2003, 11:51 AM
Don't hold your breath. He won't be posting here so everyone just vent as much as you want because that is all that will happen.
Posted by JenniH, 12-30-2003, 11:53 AM
Well said Matt.
Posted by CrazyTech, 12-30-2003, 11:56 AM
Yep, this thread is now pretty much resigned to venting thoughts and emotions. I chatted with Kevin through PMs and there won't be a reply here from him as many of us were hoping. I guess this matter will never really be cleared. It seems that some like to point fingers at others and say they're making this up which I definitely don't think is the case. There is no big conspiracy theory going on here. Apparently they're not getting the information that they need in order to at least retrieve their files and their client files. Who can blame them for being mad when they're all but being ignored at the moment apparently. Hopefully they'll have access soon.
Posted by Project X, 12-30-2003, 12:08 PM
oh ok, NOW i get it.... insulting more than half the members here sure isnt going to help your case any. btw, are all those music and video files on your website/server LEGAL? i can see having one or two, but wow.... have a nice day
Posted by Matt, 12-30-2003, 12:15 PM
That is sad for those customers caught up in this. If he is not willing to answer their support tickets, phone calls, or anything else, I guess we all now see how he chooses to treat them. I always believe in giving the benefit of the doubt, but the numerous individuals stating the same issue leads me to believe this is an intentional action. Kevin had the chance to show that was not the case, and indicated many times he would, but now he has chosen not to. Sad day for all clients affected by this. Good luck and I hope you are able to get your data back and move on to a provider that will respond to your needs and respect you as a client.
Posted by blackmoont, 12-30-2003, 12:19 PM
haha , LaurenStephens (Kingdomx as well ) , u are going to show people ur true shape !
Posted by Matt, 12-30-2003, 12:22 PM
What does that mean? EDIT: Even with your edit adding kingdomx...what does that mean?
Posted by Project X, 12-30-2003, 12:23 PM
i would like to request that this thread be closed, marked as a sticky so it wont disappear and at the mods discretion ban kevins IP from this forum as he no longer wishes to participate he should no longer have access. its pretty clear that us clients and former clients are angry and admittedly this thread just makes me more angry. if it isnt obvious by now that your sites are not retreivable, i dont know how it could be made more clear. if you are one of kevins "satisfied" clients, im honestly happy that you didnt have to go thru this, but i hope history doesnt repeat itself. it would be a shame if this thread were alowed to just disappear into thin air and that is why i make my request to make it a sticky (maybe in the reseller forum) as a lesson to other hosts who may have the same "business plan" and as a lesson to clients, that you really have to do your homework, and sometimes even that may not be enough. its a sad day for this industry, but maybe we are all a little smarter now. thank you lauren ps id like to thank the mods here for letting us all vent. believe it or not, it really has helped. most other boards would have closed this long ago, with NO consideration to the victims whatsoever. kudos to you.
Posted by blackmoont, 12-30-2003, 12:29 PM
I dont know whow to said , but i mean , for example : someone alway act like a good one , but someday he said something and people know his real shape , i mean his real human . Anyway , this thread should be close .
Posted by centrahost, 12-30-2003, 12:33 PM
This is really getting ridiulous now. For the record... My small condo, 1,700 square feet, is pretty darn nice and I drive a Porsche, I did my license pulled for speeding though I invite you to come over and have a look. You can find me here: http://www.mapquest.com/maps/map.adp...submit=Get+Map My "Criminal History" is some traffic violations and a DUI that was thrown out of court since I was not driving the car. The person that is posting here is not even my client and for some reason has almost the same address as Daniel. Should we do more investigating here? I am busy supporting clients that are using the proper support channels. 6 people at WHT is not exactly our customer base. Support is available via the normal channels that were only unreachable when I left things in the hands of Daniel. Current server issues on two of our shared servers are a result of that time as well. I will go into this in more detail when I have more time to do so. I am very busy working 24 hrs a day with the help of 2 providers that are being proactive and understand what has taken place. If you want status or support contact noc24 directly. Mods should try this as wel if they are concerned that there is no support. This is obviously a very bad time for NOC24. My apologies to NOC24 clients and the the WHT community. I will post again when I have some free time to do so. --------------Food for thought--------------- Domain name: nicknacs-n-more.com Registrant Contact: nicknacs-n-more kimberly whitehill (nicknacsnmore@aol.com) 407-891-1841 Fax: none 5015 apollo ave saint cloud, 34773 US Administrative Contact: nicknacs-n-more kimberly whitehill (nicknacsnmore@aol.com) 407-891-1841 Fax: none 5015 apollo ave saint cloud, 34773 US Technical Contact: nicknacs-n-more kimberly whitehill (nicknacsnmore@aol.com) 407-891-1841 Fax: none 5015 apollo ave saint cloud, 34773 US Billing Contact: nicknacs-n-more kimberly whitehill (nicknacsnmore@aol.com) 407-891-1841 Fax: none 5015 apollo ave saint cloud, 34773 US Status: registrar-lock Name Servers: ns3.volumehosting.com ns4.volumehosting.com Creation date: 12 Dec 2003 15:23:17 Expiration date: 12 Dec 2004 15:23:17 -------------- Domain name: volumehosting.com Registrant Contact: Volume Hosting (admin@volumehosting.com) 4078910223 Fax: 6545 Nova RD ST Cloud, 34771 US -----------------
Posted by belindaj, 12-30-2003, 12:51 PM
Thanks for all the hours Kevin. And big thanks to the providers who are backing you and continue to work with you to clean this up. Belinda
Posted by JenniH, 12-30-2003, 12:53 PM
Your posts are becoming stranger by the day Mr Kemp. "I am busy supporting clients that are using the proper support channels." And what channels would they be? Your website is down, so it certainly isn't through that mechanism (the so called 'support hub')! The phone numbers you posted on it (see Google cache) are duff. Our emails have not yet been answered. And I haven't had a ticket response in weeks. And oh yes... my last remaining site there is also down. "6 people at WHT is not exactly our customer base" Maybe not, but they are a pretty good indication of the standard of service you have been giving.
Posted by Matt, 12-30-2003, 12:57 PM
Have you addressed this: or this: or this: And that is only going back to page 20. You apparently have time to sit here and make posts with a smilie eating popcorn and laughing about the situation you have placed your clients in. You have stated you will say more when you have time, but you apparently have time to chat with others who are not your customers regarding the issue and indicated to them you were not going to respond. Either post a response or do not, but do not drag your customers through this while you play this game. They have a right to know what is happening. That does not have to be done here, but according to them, you are ignoring tickets that have been open for weeks and they cannot access your site, and that would typically rule out email too. How you choose to communicate with them is your choice, but please communicate with them. As soon as you do I can assure you they will post here that you contacted them. Even if a problem persists while you resolve it, communicating that to your clients will do wonders to help get through this situation.
Posted by nicknacs, 12-30-2003, 01:32 PM
Thank you kevin for proving you have been here watching in the background the whole time and to cowardly to make a post . yes my information is close to his , might be because i livwe 25 miles away . and you call that a condo ? go to the property appraiser website for orange couinty florida . and you will see it is a duplex and as far as a porsh ???????? maybe your neighbors but you cant even drive !!! would you like me to send a copy of your criminal history or MVR to everyone? i would be happy to do so .
Posted by Incognito, 12-30-2003, 01:33 PM
While I, frankly, would not want a couple of his customers...those who are making threats and posting inappropriate information and are completely out of control....I go back to the same conclusions I formed and expressed in October, which he has only confirmed through his actions and words here. Kevin lacks the maturity, the ethics, the experience, and the honesty I would want from anyone I chose to do business with. He seems to find this all some sort of humorous game. People have been hurt....people continue being hurt.....there is nothing funny about any part of this. I would also run from the others involved in this whole fiasco, perhaps justifiably, perhaps not. I just wouldn't want to have anything to do with any of them. However, the one I have had the most opportunity to observe is Kevin. He is the politician running for office who has answers, but can't give them unless elected. He thinks he can talk his way out of anything. Well...not this time. He has not come forward with the truth, he has not addressed the problems remaining, either here or elsewhere with his customers. It remains that he whines and cries how he has been unfairly attacked and treated and how it is all someone else's fault. He answers no questions here, but sure has time to come here and attack those who are criticizing him. He has a lot of growing up to do and no signs he is making any progress. I don't know the whole story, nor does anyone. However, I do know enough to stay as far away from NOC24 as possible.
Posted by Matt, 12-30-2003, 01:38 PM
This sort of post is not appropriate. We are talking about noc24 and the issue with it's clients, not whether he lives in a condo or drives a pinto. You should also not be offering to send his criminal history to anyone. If it is public access, they already have access to it. You spreading it around would serve no purpose other than to resort to a personal vendetta against him. Let's keep the personal issues out of this.
Posted by nicknacs, 12-30-2003, 01:41 PM
i would love to keep it non personal , get my personal information off the board .
Posted by belindaj, 12-30-2003, 01:49 PM
Some of you are unbelieveable. If he DOES post, then he's got time on his hands to hang around here. If he DOESN'T post, then he's a coward who refuses to answer questions. The contact phone numbers listed on the noc24.com website are working and have worked every time I've used them since this whole thread started. Hub is down, yup, so I've used ICQ, AIM, and the phone to get support, which is how I got it most reliably even before the Hub was rolled out. One person posts that her one last site on NOC is still down, yet in another thread she refused to contact Kevin directly anyway so how in the world he's supposed to troubleshoot that one I can't imagine. Yup, if I end up being the one down the road that has to come back here and eat crow because I stuck it out, then you all can tell me I told you so and laugh as hard as you want. I'll say you were right, I was wrong, and give you every opportunity. Until that time comes, I am happy you all have moved on so all of us idiots who are sticking around can stop getting sucked into this thread. I know, I can just stop visiting it - I really need to - of course then I'll be a coward who can't stand up for what I believe in. Oh well. (nicnacs) RE: Get your personal information off the board? It was fine to post all kinds of personal information about NOC/Kevin, but not ok for anyone else? WHOIS records are public information too, just like the criminal records you're so willing to share, and private messages, and who knows what else. You can't have it both ways. Last edited by belindaj; 12-30-2003 at 01:59 PM.
Posted by ddosguru, 12-30-2003, 01:56 PM
belindaj: Lets not forget that the information posted was found on a public whois, and therefore, is not exactally private. For the record, typing "popcorn" isn't exactally difficult nor does it waste time.
Posted by nicknacs, 12-30-2003, 02:00 PM
I never gave a last name, address, personal phone numbers to anyone or his criminal history yet. the only thing i was giving through PMs is the conversation through AIM. if he thinks all my information is for everyone to see, then his will be to. but remember i am a client not a provider. were i live or what i do has no relevance here. but his dose to an extent. Would you let a serial killer watch your child? Or would you let someone with a company for 6 years and still tremendous problems handle your business. They are one in the same to me. as i said earlyer I got what i wanted and if it makes all of you feal better say what ever you want to about/to me . I wont post anymore , seeing how it no longer concerns me .
Posted by JenniH, 12-30-2003, 02:03 PM
>> People have been hurt....people continue being hurt..... << Which is of course the bottom line (excellent summary by the way Incognito). I think what has made this worse is indeed his attitude. I hate it when our sites are down... it costs us money and affects the livelihood of myself and my kids. It's bad news, and the least I expect is the host to bust a gut to try to sort it. When the host comes on here though with a flippant attitude... well... I think you can imagine how much worse it feels. Not only are the sites down, but the person with responsibility for sorting it does not exactly seem to have it on his list of priorities. Of all the hosts we have (45 and increasing!), we have never ever had anything approaching this. I would by the way like to thank WHT, mods and all, during these times. This trauma would have been even worse had it not been possible to find other customers, and a good measure of guidence. This was invaluable to me especially at the start. I think it shows that for every bad apple, there are plenty of good ones.
Posted by Project X, 12-30-2003, 02:04 PM
his criminal record, business record, whois, etc etc is not xactly privaet either, considering you get it the same way... visiting a website for the record, typing popcorn isnt exactly professional nor does it help.... come to think of it, neither are/do you. if you are going to make anti-client remakrs, you may want to consider hiding your sig.
Posted by JenniH, 12-30-2003, 02:08 PM
>> One person posts that her one last site on NOC is still down, yet in another thread she refused to contact Kevin directly anyway so how in the world he's supposed to troubleshoot that one I can't imagine. << I'd get your facts straight. He KNOWS it's down, because it's on the same hub as www.noc24.com... which is down (along with every other site on that server). And for the record, when I prime site was down, I personally phoned every number on his web site, and from his WHOIS, and got either no answer at all, or unobtainable.
Posted by pldwelle, 12-30-2003, 02:19 PM
My sites have been down too for 5 days. However I have been able to contact them and speak with Kevin daily via the support line 877-call-noc and via AIM. He has been very forthcoming with information. There servers were sabataged by a rogue employee and they have been rebuilding some files by hand. He told me they had two servers affected and are working on them around the clock. He just told me my sites are not up because of an upstream problem with "Powersurge/Fastservers due to DNS IP's that are not properly routed to the server atm", whatever that means. I too am just about at my wits end, luckily I only have a few accounts that have been understanding so far.
Posted by belindaj, 12-30-2003, 02:21 PM
www.noc24.com goes right to the page with no hesitation whatsoever for me. Refreshing and emptying temp files also didn't keep it from resolving. hub.noc24.com on the other hand - you're right - it has been down all week. (which is what I said) Yup, it would be smart to remove the link to Hub if it's going to remain down. But regardless - ICQ, AIM, and Phone continue to be accessible - at least every time I have tried since this all started.
Posted by Matt, 12-30-2003, 02:22 PM
This site is to discuss hosting. His criminal record has nothing to do with the issue of the sites being down...that is what this boils down to. noc24.com is now backup it appears, and with the new design in place. Perhaps the customers that have stated they cannot contact him can try again now that the site is back up.
Posted by centrahost, 12-30-2003, 02:28 PM
NOC24 WAS offline this morning. This is true. Every domain on that server is down is not true. Whois phone number info incorrect - True. The numbers listed on our site don't work and don't get answered - False They did not get answered when I was out of town - True You have 40 something hosts - Strange You have an account with noc24 - False
Posted by JenniH, 12-30-2003, 02:59 PM
>> You have an account with noc24 - False << Which is no doubt designed to annoy me. Why do you think I'm here? Just because I'm not idiot enough to give you my account name, and put my site(s) at your mercy doesn't mean I don't have an account. If you have the ability to sabotage my sites, I am not able to print the truth here. Look at your own posts. Would you trust Mr K Kemp in my position? Don't worry. When our last site has resolved away from you, someone from our company will contact you and require a refund. Until the sites are all resolved with the new host there is no way I will trust someone like you with their identity. >> Every domain on that server is down is not true. << Well mine certainly were. I use WebSupervisor every hour to check status. >> You have 40 something hosts - Strange << Why? We own around 400 web sites and build web structures covering around 15 descrete markets. HOWEVER... the bigger picture.... why are you posting this rubbish and not posting information that is actually useful to your remaining customers? Eh? Yes, the truth probably hurt you, but surely if you are going to post, shouldn't it be a proper update? Shouldn't it be something to explain why tickets are not answered, and what is being done to address that? Shouldn't it be something to HELP the people who are suffering at your hands? NO, I didn't think you would see it like that.... which basically sums you up.
Posted by Project X, 12-30-2003, 03:05 PM
and you find that to be tolerable? im just curious...
Posted by pldwelle, 12-30-2003, 04:11 PM
No I don't exactly but at this point the thought of researching and setting up a new host is not the least bit appealing. On the other hand, neither does waiting any longer for Noc24 to get this figured out. Not sure what to do. Where is everyone else that is leaving going too?
Posted by JenniH, 12-30-2003, 04:36 PM
>> Where is everyone else that is leaving going too? << A wide variety of hosts. There are plenty of players out there... have a search under re-sellers and you'll find plenty, The real lesson from this though is to research hard. It's SO easy to take a shortcut (research is boring). It just isn't worth the risk. Every hour you spend checking a host out could save you hours of misery. Having said that, you can sometimes tell a lot very quickly via attitude, especially attitude to customers as demonstrated on this and other threads. I will be posting my host review of our hosts at some point, but not until I have time to be sure that it is 100% fair and reasonable. There really are some good hosts on here... but the odd very bad one.
Posted by pldwelle, 12-30-2003, 05:23 PM
MY SITES ARE UP! Yes I am yelling. Will keep you posted as to how long.
Posted by CrazyTech, 12-30-2003, 05:33 PM
Perhaps things are beginning to come online now. I guess that we can only wait and see what else develops in this matter. As for pldwelle, I must say mate that I'm suprised that you'd wait 5 days. You honestly could find a webhost and have things moved over in much less time. There are plenty of fish in the sea so to speak and sometimes you have to make that small sacrifice in order to save something down the road. That being said, I hope that this issue is finally over. I think that it captured a lot of attention for the parties involved in the matter with over 10,000 views.
Posted by centrahost, 12-30-2003, 06:25 PM
This matter is not over yet though. The outages were on two shared servers. There are still some problems to be addressed on these two servers. Some sites are still offline but should be restored this evening EST. If your site remains offline I urge you to contact me. We have restored 90% of sites and services but a number of clients are still having problems with logins since all passwords HAD to be changed. Please contact support to have your passwords reset. We will email these to the address on file. Again my aplogies to all that were effected by this and to the WHT community as well.
Posted by Thor, 12-30-2003, 07:07 PM
For what it's worth I had no problems getting support via ICQ. The problem that could be fixed quickly was.
Posted by warning9, 12-31-2003, 12:07 AM
What about Danials WHM transfer?
Posted by LiamW, 12-31-2003, 12:15 AM
Here is my story to add: I contacted kevin(I'm assuming) through aim. I waited roughly an hour after I sent the message for a reply. At this time I spoke with him. I explained I needed my accounts passwords reset so I can access ftp/cpanel etc. He asked for my billing name. I couldn't remember which name it was as the card holder's name is different from my name, so I gave the 2 possible names it could be.....and never heard from him again and still have no access. That was a few hours ago. I have a backup from the 23rd but would rather get a newer one before I move. Either way I'm not staying with this.
Posted by Thor, 12-31-2003, 09:06 AM
I think a lot of people are waiting for whm/cpanel passwords. I have a lot of clients that need to do updates for the new year.
Posted by MiltonWaddam, 12-31-2003, 09:58 AM
I wanted to make sure to let everyone know that all of my problems and support issues have been 100% taken care of and solved to my complete satisfaction. Kevin spent quite a bit of time working out some software issues on my server, lended a hand in keeping an eye on resource usage while I was out, and helped beef up some security settings. It may have taken a bit of time to get a few support answers, but then again, I was also just used to getting an instant response from Kevin on IM. From a completely non-objective point of view, I was a tiny bit disappointed with the delays at first, but if I compared the time I spent waiting to fix software problems on an UP server to simply getting a reboot and an explanation for a DOWN server with another provider, I guess I should just shut muh mouf. I mean, at least my server has been online for three months. It would be great if there were a few extra individuals tackling a share of the support at Noc24, but I suppose it can be tough finding the right people. Anyhow, that's where I stand with things at the moment. Thanks to BelindaJ for giving things a shot. I hope everyone else sees their issues resolved and to see this thread wound down.
Posted by Project X, 12-31-2003, 10:05 AM
glad to hear it milton! now make sure and do those regular backups and keep them locally!
Posted by anon-e-mouse, 12-31-2003, 10:15 AM
I think we can safely close this thread now. It seems Kevin is doing the right thing by his clients now. Good luck to all involved, no matter which road you decided to take


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