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Nocster/Burst Down - Threads Merged




Posted by joshiee, 02-25-2004, 03:47 AM
Is this just me or are they having issues? My sites are down
Posted by Przemek, 02-25-2004, 03:57 AM
My server there was down too but it's looks like it's back again
Posted by dolbyac3, 02-25-2004, 03:58 AM
I'm experienceing some heavy PL through verio... tracert shows it on bursts end though.
Posted by Chatmag, 02-25-2004, 03:58 AM
Its slow for me too. 13 57 ms 57 ms 57 ms p4-0-1.a03.phlapa01.us.ra.verio.net [129.250.16. 121] 14 165 ms 286 ms 320 ms fa-0-0.a05.phlapa01.us.ra.verio.net [129.250.116 .197] Looks like something on that Philly box at Verio.
Posted by joshiee, 02-25-2004, 04:07 AM
Yeah looks back up for me too tahnks guys
Posted by spoony, 02-26-2004, 10:39 AM
I'm completely down now!
Posted by andrewgmol, 02-26-2004, 10:41 AM
Me too.
Posted by beachtrader, 02-26-2004, 10:42 AM
It is probably a data center issue even their main sites are down now as well (burst.net, nocster.com).
Posted by stennychong, 02-26-2004, 10:42 AM
Me too.
Posted by Mivo, 02-26-2004, 10:43 AM
They're completely down. Burst.net is also not accessible.
Posted by lyndonw, 02-26-2004, 10:44 AM
ditto.... again....
Posted by canfone, 02-26-2004, 10:46 AM
Has anyone noticed the entire Burst.net network has been down for the past 5 minutes ?
Posted by ca-uk, 02-26-2004, 10:48 AM
just tried it and it didn't respond i don't know if that means their 'whole network' is down though - time will tell
Posted by ThePrimeHost, 02-26-2004, 10:49 AM
It's down for me as well.
Posted by canfone, 02-26-2004, 10:50 AM
They said their "Network Administrators" are looking into it.... I hope their main fibre from Philly didn't get cut.....
Posted by reanncw, 02-26-2004, 10:50 AM
i can't reach/ping it.
Posted by GordonH, 02-26-2004, 10:50 AM
None of their IP's are routing correctly. Try a traceroute and you will see.
Posted by Ebart, 02-26-2004, 10:51 AM
Down for us, im surprised that burst.net domain is also down, I would expect them to have it in a seperate datacenter incase something like this happened.
Posted by GoLions, 02-26-2004, 10:53 AM
I really didn't need this today...
Posted by cyanide, 02-26-2004, 10:55 AM
hmmm, yeah same here hope it's not a repeat from a few months ago (sigh)
Posted by gret, 02-26-2004, 10:56 AM
Anybody get any update from BurstNET?
Posted by ca-uk, 02-26-2004, 10:57 AM
i hope this doesn't mean it's going to be a loooonnngggg day
Posted by isalh, 02-26-2004, 11:01 AM
Personnaly, i dont understand. The servers are down, the nocster website is down itself, support, AIM, all nocster is down. Why they just dont take a free yahoo webpage to let us know what happen?
Posted by mh3network, 02-26-2004, 11:02 AM
my server is down.. people comlaining to me already
Posted by gnosis, 02-26-2004, 11:02 AM
nocster is down how sad
Posted by iNCLiP, 02-26-2004, 11:02 AM
todays joke is:
Posted by GoLions, 02-26-2004, 11:02 AM
down for 20 minutes and counting, and Burst is not answering their phone. Guess that means everyone is working on the problem.... It appears teh entire network is down, including their own website www.burst.net. Has anyone been able to talk with someone there to find out an ETA on the fix?
Posted by toma1708, 02-26-2004, 11:04 AM
I have talked to somebody on phone 10 minutes ago, he was not able to give me an estimation, the only thing I received was: "it will be resoved shortly' Catalin
Posted by GordonH, 02-26-2004, 11:05 AM
They are all showing as offline on aim, though if their IP's are down thats to be expected. This happeend before a month or so ago and it was a few hours before the IP's came back up. Ben 35 minutes so far by our monitoring.
Posted by cyanide, 02-26-2004, 11:05 AM
That would be asking too much
Posted by michaelcap, 02-26-2004, 11:06 AM
Just spoke with tech support. The guy had no idea what was going on other than the network was down. No clue about the scope of the problem, or rough ETA. As soon as they know anything, he promissed that they will post an update to one of "the forums" (presumably here).
Posted by GoLions, 02-26-2004, 11:06 AM
Thanks Catalin.... at least that's something. Here's hoping it won't be much longer.
Posted by jobvdsande, 02-26-2004, 11:08 AM
same here, from Netherlands, Eindhoven. Lukcily it's no my box then
Posted by isalh, 02-26-2004, 11:08 AM
Ok, i just have nocster on phone and said he dont know at all what's happen but he know the servers is down. and the problem will be solve in 30-40 minuts.
Posted by Serverway, 02-26-2004, 11:08 AM
That Sux. Down for me 2 (8:07Am MST) I wonder what is up?
Posted by Joshua, 02-26-2004, 11:09 AM
According to Alex (their network administrator), "All packets from Scranton in PHL are arriving corrupted." He thinks that CTSI (their transport provider) may have decided to disassemble the running circuit to re-engineer it, or are running a test, even thought they've been told not to do anything on the line until another one is brought in... -Josh
Posted by illogix, 02-26-2004, 11:14 AM
What I think is that the fiber between Scranton and Phidadelphia was about to fail (ence the packet loss) and now it is dead. I wonder if they will do something now or they will keep saying it is a problem with their transport provider and there is nothing they can do. The packet loss problem exists since more than a month with no solution. Will Nocster stay down for 1 or 2 months ?
Posted by ARKAIT, 02-26-2004, 11:14 AM
OC-Level de Verizon & Cambrian, PPL Telcom, Verio, Cogent.... I don´t know about this, but, Burst detail this information in your web... It´s impossible to enruted with another lines? Please, I don´t know about this. Tell me. Thank you.
Posted by horrighs, 02-26-2004, 11:15 AM
I just spoke with someone at burst and they said it looked like something between cogent and sprint but they are still searching. basically major routing failure what it sounds like. Steve Last edited by Akash; 02-26-2004 at 01:22 PM.
Posted by DPI, 02-26-2004, 11:16 AM
Yeah, I'm all down here...I'll get on the horn and see if they tell me something similar.
Posted by smartboyinuk, 02-26-2004, 11:16 AM
This sucks, my box is down as well
Posted by IHSL, 02-26-2004, 11:17 AM
Yes, yes it does. It also seems likely that they will once again blame it on other companies, and people, to avoid dropping a huge bomb on themselves regarding downtime (as per the last issue, just a couple of weeks ago). Simon
Posted by jobvdsande, 02-26-2004, 11:17 AM
what i know about nocster is that they have a line to a local hop where they connect to these carriers.... if that line is down, then you cannot reach the carriers in the first place. Donno for sure though...
Posted by GordonH, 02-26-2004, 11:18 AM
I understand that those lines go to their POP in Phildelphia and they use a local carrier to backhaul it to Scranton. I could be wrong, but thats how I thought they worked it. Gordon
Posted by smartboyinuk, 02-26-2004, 11:20 AM
But I thought they would have a backup line for that too
Posted by DPI, 02-26-2004, 11:20 AM
..They are clueless. Have to say, though it's the fastest I've ever gotten a responce there. Seems to me that their network admin is just one person...as they don't say admins. Anyway, totally down, they know it...no word on what it is no eta no nothing.
Posted by GoLions, 02-26-2004, 11:20 AM
That really doesn't sound good at all. Did Alex give you any indication of how long it could take to fix this? They've been down for about 50 minutes so far.....
Posted by illogix, 02-26-2004, 11:22 AM
It's sad to say but I looka likw it will be a long outage
Posted by MStar, 02-26-2004, 11:24 AM
Ouch. This is bad. Hopefully not too long an outage!
Posted by GordonH, 02-26-2004, 11:24 AM
If its a problem with a carrier, my experience of this is that if it happens on a weekday you will be talking a few hours at least while they find the right person and get it fixed. If its a hardware fault it will be much longer. If it was a weekend it would be a lot lot worse.
Posted by Joshua, 02-26-2004, 11:25 AM
There IS NO ETA right now. Also, this is a problem that Burst has no control over - it's a problem with their incompitent transport provider - Once XO is setup to provide transport in the Scranton area (very shortly), Burst will be switching to XO for primary transport, and CTSI for backup. Alex is the network admin, but not the only person in the networking department at Burst (Dan, the VP, is also a network tech). -Josh
Posted by certify, 02-26-2004, 11:25 AM
My servers are down.
Posted by gret, 02-26-2004, 11:28 AM
quote: -------------------------------------------------------------------------------- Originally Posted By Alex That is not correct - we do not have an ETA for this, unfortunately, since this again, looks like the famous clueless telco issue -------------------------------------------------------------------------------- CLUELESS???????????????????
Posted by aleck, 02-26-2004, 11:28 AM
both my boxes are down, but i have redirected the traffic to other locations, so no sweat. looking forward to see nocster up again tho p.s. sh%t happens, nothing deadly
Posted by ARKAIT, 02-26-2004, 11:29 AM
Few hours to resolve??? arrrgggg... Please, If any has a response of Burst.... Thank you for your answer, Gordon.
Posted by DPI, 02-26-2004, 11:30 AM
you expected more than clueless? Granted, it's never burst's problem. Maybe they *lost* a primary router, hell they *lost* my server about a week ago.
Posted by Dacsoft, 02-26-2004, 11:32 AM
Lets give them a little time to see what the issue it. We are all frustrated by the downtime, but I am sure Burst is too.
Posted by GoLions, 02-26-2004, 11:33 AM
Just spoke to Alex on the phone..... no ETA on fixing this yet. He's also not sure what the problem is, although he said he was told it may have something to do with Cogent.
Posted by gret, 02-26-2004, 11:37 AM
I am fustrated by no communication from BurstNET
Posted by iNCLiP, 02-26-2004, 11:41 AM
I don't agree with you at all. If Burst was frustrated they would fix the problems a year ago. Can you imagine having your phone provider crashing every few weeks, or your cell phone not working every other week, your cable tv out of service every few weeks. What would anyone do if that would happen I think that there is to many people giving Burst to many second chances and Burst loves that, but this may be a time to change that.
Posted by isalh, 02-26-2004, 11:42 AM
It's the problems. They dont communicate and they dont care too. It's not normal that we have to come here to know what's happen when servers is down. Last edited by isalh; 02-26-2004 at 11:46 AM.
Posted by bizantium, 02-26-2004, 11:43 AM
MAMMAMIA
Posted by DPI, 02-26-2004, 11:46 AM
well, when you call support (we all have) Usually you talk to someone with a strong accent, who doesnt understand your problem...and it goes unanswered. This is really unacceptable. They should have someone who can understand the english language (written and spoken) so that problems can be resolved quickly. As for this latest problem...it's the last straw. I'm going to layered technologies or something. I can't take the downtime. It lost me all of my 26 customers about a week ago.
Posted by ARKAIT, 02-26-2004, 11:46 AM
1 months ago I had paid 6 months quota..... And now, "OLE!", without server connect.
Posted by Diana Lucizs, 02-26-2004, 11:46 AM
I have my clients asking all over the place and can't find anyone at Burst. I'am had dozen of calls i 5 minutes. Clients are very unhappy what is going on? I don't care! I want this to be fixed yesterday!!!!!!!!!!!! I'am gonna do more than screaming at Burst when I get them.
Posted by dxer, 02-26-2004, 11:46 AM
It is down for at least an hour now. Clients are going crazy. Anyone from Burst with news update ??????
Posted by Prince, 02-26-2004, 11:50 AM
yeah, I cannot access my server....big surprise, huh?
Posted by spoony, 02-26-2004, 11:52 AM
read here... http://www.webhostingtalk.com/showth...hreadid=240682
Posted by gret, 02-26-2004, 11:52 AM
BurstNET, where are you now??? Please come out and say something
Posted by Opie, 02-26-2004, 11:53 AM
"On Feb 26, 2003 at aproximately 09:39 BurstNET lost transport connectivity between Scranton data center and Philadelphia. While both sides initially were reporting that the traffic was flowing normally, the receving side was seeing garbage as opposite to the properly formatted frames. At aproximately 10:15, equipment on both sides of the transport gige circuit stopped receving packets." From the AIM away message
Posted by iNCLiP, 02-26-2004, 11:54 AM
I don't agree with you at all. If Burst was frustrated they would fix the problems a year ago. Can you imagine having your phone provider crashing every few weeks, or your cell phone not working every other week, your cable tv out of service every few weeks. What would anyone do if that would happen? I think that there is to many people giving Burst to many second chances and Burst loves that, but this may be a time to change that.
Posted by isalh, 02-26-2004, 11:55 AM
I have just re-call I have ask for an ETA and the responces from friendly nocster support is I DONT KNOW. Mabey the issue will be resolved in 30 seconds or 30 hours or 30 days, but they just dont know.
Posted by DPI, 02-26-2004, 11:56 AM
notice, no eta. No real indication of the problem either. I wonder if someone is doing construction nearby and accedentally sliced up some of the fiber?
Posted by Joshua, 02-26-2004, 11:57 AM
I can assure you that all techs who answer the phone understand the English language well - I've been with Burst for almost 2 years, and have never had a problem with anyone on the phone, and I've gotten almost every staff member on the phone. This problem is not related to any previous problem besides the packetloss situation - Alex has done wonders for their network. Once they get XO providing transport, packetloss will be gone.
Posted by GoLions, 02-26-2004, 11:59 AM
90 minutes down, and counting..... maybe I'll just go get some lunch..... no use me just refreshing this page every few seconds....
Posted by lachlanm, 02-26-2004, 11:59 AM
Just noticed AIM came back online...
Posted by Liam Gladdy, 02-26-2004, 11:59 AM
Maybe, just maybe, they're replacing the length of fibre causing all the packet loss at the mo? Lets hope. --Raz
Posted by isalh, 02-26-2004, 11:59 AM
When?
Posted by Joshua, 02-26-2004, 12:01 PM
I love being the "relay" between Alex and WHT right now - I've been talking with him since 10 over IM.
Posted by DPI, 02-26-2004, 12:01 PM
It's been my experience in the 20 or so times I've actually had to call I've talked with someone who's not too good with english. Granted, they could be a server genious, good. Just find someone else to answer the phone, write down the message and give it to them. It's not a difficult concept. If you get someone who's impolite on the phone, what makes you want to be polite to them in return? Get where I'm going?
Posted by DPI, 02-26-2004, 12:04 PM
waaait...whats Alex doing talking to you on the computer, when he should be out and about trying to figure out what the problem is? Weird.
Posted by HostJedi, 02-26-2004, 12:04 PM
On Feb 26, 2003 at aproximately 09:39 BurstNET lost transport connectivity between Scranton data center and Philadelphia. While both sides initially were reporting that the traffic was flowing normally, the receiving side was seeing garbage as opposite to the properly formatted frames. At aproximately 10:15, equipment on both sides of the transport gige circuit stopped receving packets.
Posted by lachlanm, 02-26-2004, 12:05 PM
I hope you are right.. it is hard to do buisness with servers like this.. I sometimes get the feeling that they don't care enough and they don't try their best and aren't dedicated to fixing these problems, but as i say that is just how i feel from my experiences, i hope i am wrong and you are right abotu these problems stopping. I have almost 30 servers at burst and i am so close to moving them becuase of times like this, support is generally good though i have a couple things at the moment that i feel will never be attended to (eg waiting for 256mb ram to be installed in a server that was ordered 5 weeks ago, 4 tickets later no word)
Posted by HostJedi, 02-26-2004, 12:06 PM
The telco has dispatched a repair tech to our Scranton facility. CTSI dispatched to our datacenter for repairs at 11:07AM. They claim that he is currently less than 10 minutes away.
Posted by GoLions, 02-26-2004, 12:06 PM
I could have sworn the guy I talked to on the phone at Burst said his name was Alex Sorry But whoever it was, I could understand him perfectly well (good english).... and he did not know an ETA or what the exact problem was.
Posted by Przemek, 02-26-2004, 12:06 PM
down for over 70 minutes ... We had one of our servers at nocster. Now I'm sure this will be our last one there
Posted by sysc, 02-26-2004, 12:06 PM
Anyone have a phone number for burst off hand?
Posted by isalh, 02-26-2004, 12:07 PM
Did you have an idea when our servers will be back again? Is this questions of minuts, hours, days?
Posted by lachlanm, 02-26-2004, 12:07 PM
Thanx for update
Posted by wheimeng, 02-26-2004, 12:07 PM
Hope everything will turn out green soon.
Posted by canfone, 02-26-2004, 12:08 PM
I think we are going to have to question the wisdom behind having your entire network run though 1 single string of fibre.... I mean what would happen if that fibre got cut off.... There must be a way to setup a backup line that takes another route ?
Posted by mrl14, 02-26-2004, 12:09 PM
Hmm an hour just to tell us that a technician has finally been dispatched...
Posted by certify, 02-26-2004, 12:11 PM
I hope this problem get fixed soon, my clients and calling like there is no tomorrow.
Posted by HostJedi, 02-26-2004, 12:12 PM
We'll keep you updated on AIM and here as best we can. Please keep your calls to a minimum, as no further info will be available by phone that we are not making available to you here already. As soon as we know something, we will inform you. We do not believe this is a fiber cut, and is most likely telco gear related. Hopefully this will be enough proof to this telco that the packet loss problems we have been having were indeed a problem with their equipment, has led to total failure, and they'll finally repair it completely.
Posted by IHSL, 02-26-2004, 12:12 PM
Wow, with the money this is going to cost burstNet, they could have hired a few admins to fix this issue long ago. 6-7 hours of downtime in a 22 days has obliterated their network uptime guarantee. Simon
Posted by cyanide, 02-26-2004, 12:12 PM
SO .... If a move was made away from burst... Who would you recommend with a better track record ??? Anyone, anyone ??
Posted by DPI, 02-26-2004, 12:14 PM
It's (877) Burstnet Option 8
Posted by mrl14, 02-26-2004, 12:14 PM
Ok, the blaming has to stop now. I really do not care whose fault this issue is. Time after time, it's never Bursts fault directly. You have to be accountable to your customers and you haven't been. This is very upsetting.
Posted by Nickgold, 02-26-2004, 12:15 PM
Well I'm anooyed like everyone else but why not update there backup site http://members.aol.com/burstnet/
Posted by DPI, 02-26-2004, 12:15 PM
Burstnet is like my Mom. Never taking responsibility :\
Posted by HostJedi, 02-26-2004, 12:16 PM
<< 1 single point of failure >> It's not that simple. What you think you have, because you are told something by a telco, is not necessarily what you have. You can think you have redundancy, and find out that a carrier is leasing connectivity from your primary carrier and reselling it to you. We're not dealing with 100 choices in carriers in Scranton, I wouldn't be surprised if all carriers in this market ran thru the same fiber. We found out about such things the hard way. We already have another carrier on order that we are sure is seperate fiber/routes/gear completely--and are waiting for install. That is the last step in 100% stability for our network.
Posted by ThePrimeHost, 02-26-2004, 12:16 PM
... Alrighty then.
Posted by DPI, 02-26-2004, 12:18 PM
Can we hold you to that 100% stability from then on?
Posted by isalh, 02-26-2004, 12:18 PM
When did you plan to install this?
Posted by HostJedi, 02-26-2004, 12:19 PM
<< they could have hired a few admins to fix this issue long ago. >> No amount of money, and no amount of admins/engineers from us can force a telco to move any faster, or admit responsibility. If it could have been done, it would have. The only reason they will jump is if they think they are liable for a lawsuit.
Posted by lemel, 02-26-2004, 12:20 PM
can't ping or goto nocster.net / burst.net
Posted by lachlanm, 02-26-2004, 12:20 PM
At least something made me laugh today !
Posted by lemel, 02-26-2004, 12:22 PM
Ping to nocster.net Generated by www.DNSstuff.com at 16:21:53 GMT on 26 Feb 2004. Error 11001 getting hostname of nocster.net.
Posted by btownbus, 02-26-2004, 12:22 PM
Is anyone else having issues with Nocster - Burst, unable to load and can not get response back?
Posted by server4sale, 02-26-2004, 12:23 PM
I guess they are doing there best. Whatever they can. If we just keep bashing and hammering them it wont do any good Or u think bashing will make them work faster? I wonder if they have SLA with CTSI?
Posted by GordonH, 02-26-2004, 12:23 PM
Here is how I see it: Something went wrong with a carrier. Carriers (in my experience) are very slow at sending someone out to fix a problem. Someone has now been sent to fix it. Assuming they have the parts it will be a couple of hours. If they need additional help then it may take longer. It is not directly Burst's fault. Burst do have an inadequate way of getting data to the POP but they have intended to improve that. It just wasnt done in time to prevent this incident. Luckily we dont put all our eggs in one basket and use lots of providers so this is not affecting us too badly. I am actually not at work today so I am off down the shops to buy plasticene to build a model shaduf (no don't ask why) I have been trhough enough outages to know that sitting here chewing my fingernails will not make any difference.
Posted by phactor, 02-26-2004, 12:23 PM
Still down Anyone have updates?
Posted by ARKAIT, 02-26-2004, 12:23 PM
We will receive some type of compensation for these constant problems this months? Thank you, Burst.
Posted by Melitaweb, 02-26-2004, 12:24 PM
I see the same names popping up on these threads threatening to leave whenever there is a problem. Yet come the next issue they are there again, threatening to leave. Why is that? Price perhaps? If you are going to leave do it but threatening burst on this thread will not achieve any swifter resolution. There are many other server providers you can move to and a search on the forum will show you a large list.
Posted by spoony, 02-26-2004, 12:25 PM
Im getting replies on pings!!!
Posted by HostJedi, 02-26-2004, 12:26 PM
UPDATE: CTSI is currently on site and testing the circuit and equipment.
Posted by btownbus, 02-26-2004, 12:26 PM
sites are back up
Posted by cbwass, 02-26-2004, 12:26 PM
Back up for me.
Posted by ThePrimeHost, 02-26-2004, 12:28 PM
Back up for me too. (And FAST!)
Posted by Xshare, 02-26-2004, 12:28 PM
Back up here too.
Posted by phactor, 02-26-2004, 12:29 PM
up here!
Posted by HostJedi, 02-26-2004, 12:29 PM
It appears connectivity has been restored. Please note it may go down a few times if they are not finished with their work, or still need to swap out other equipment. We have our fingers crossed that this fixes the packet loss issues as well
Posted by lachlanm, 02-26-2004, 12:31 PM
YES !
Posted by DPI, 02-26-2004, 12:31 PM
same here. What was the problem? watch it be something simple, like a loose connection.
Posted by lemel, 02-26-2004, 12:32 PM
is ok now
Posted by Xshare, 02-26-2004, 12:33 PM
BurstNET and nocster sites still down, but my site is back up.
Posted by talash, 02-26-2004, 12:34 PM
It went down for me and it is up again. Thank God! But i might just loose a possible reseller whom i signed up today morning. Abhishek
Posted by HostJedi, 02-26-2004, 12:35 PM
CTSI is going to replace a piece of equipment. A replacement is currently on route to us, and should be here within the hour. Please expect a 5 minute outage within the next hour. We will update you as soon as they arrive, so you know when it will occur.
Posted by HostFolks, 02-26-2004, 12:36 PM
Our servers and the ones we've resold appear to be up now, good good.
Posted by HostJedi, 02-26-2004, 12:37 PM
Our core server is currently down and will be back up shortly. This affects burst.net and nocster.net -- including email, web, and perldesk
Posted by DanH, 02-26-2004, 12:38 PM
Any ideas when the nocster site is coming back up I need to order a server for a customer Thanks Dan
Posted by whmcsguru, 02-26-2004, 12:45 PM
The responses by burst here are almost laughable. There's no excuse for this amount of downtime, no matter what. Clients depend on BurstNet for updates and stability. A responsible provider would have a backup solution for just these situations, and considering the fact that this happens repeatedly, this is clearly not the case here. This is typical, really. Burst goes down, no matter what the reason, burst throws the blame on someone else, instead of accepting the responsibility themselves. A professional company would actually accept the responsibility, solve the problem, and fix it so that it doesn't happen every few weeks or months.
Posted by smartboyinuk, 02-26-2004, 12:45 PM
My box is up now
Posted by gator, 02-26-2004, 12:46 PM
I've been with Noctser for almost 2 years now. Never posted a complaint. But I can say this. I am leaving. They have multiple single points of failure in both staff, equipment, and network. And it's NEVER their fault and after 4 separate attempts they NEVER respond to outage rebate requests from their website form so don't waste your time. We all experience failures in this industry outside of our control. That doesn't mean it's not our fault. The difference is that some of us have a backup/contingency plan and others do not.
Posted by woolly, 02-26-2004, 01:15 PM
as long as they are keeping their 99.5% uptime, they are doing their job well. If 99.5% uptime isn't good enough for you, then pick a more expensive provider. No one is offering such low prices like nocster and still offer very decent support.
Posted by GoLions, 02-26-2004, 01:16 PM
At the risk of stirring the pot..... Let's not forget that BurstNET is a budget, unmanaged server supplier, with among the lowest prices in the industry. I understand everyone's frustration (mine included), but when it comes right down to it, BurstNET got the problem fixed, and explained as best they could what the problem was. I don't think you would prefer them to say, "Our network is down, it's our fault, we'll get it back up as soon as we can". I think you would want more of an explaination.... and that's what they attempted to provide. I would love to be able to provide guaranteed 100% uptime to my customers, but it's not possible at the prices we are paying for dedicated servers. Some of you are paying less than $100 per month for a server..... so you should expect an appropriate level of support/service from your server provider. Remember.... this is the "budget" hosting game. I doubt many of you are selling $25 or $45/month hosting plans as your starter plan on a BurstNET box..... probably closer to $5/month..... am I right? Thanks Burst for getting things back up as quickly as you could.
Posted by GoLions, 02-26-2004, 01:18 PM
Sorry woolly..... you beat me to it
Posted by aleck, 02-26-2004, 01:41 PM
yep, they are back.
Posted by Rochen, 02-26-2004, 01:46 PM
Mod Note: Some more Burst / Nocster threads merged.
Posted by illogix, 02-26-2004, 01:47 PM
Has the replacement been completed ?
Posted by HostJedi, 02-26-2004, 01:58 PM
<< Has the replacement been completed ?>> not yet.
Posted by HostJedi, 02-26-2004, 02:49 PM
OK, CTSI has arrived with the replacement part. We expect to be down in the next 20 minutes or so for about 5 minutes....
Posted by Joshua, 02-26-2004, 04:00 PM
DPI - The problem lies with CTSI's equipment that controls transport. While the equipment is located in Burst's datacenter, Burst is not allowed to touch the equipment, as it is owned and maintained by CTSI and not by Burst - Alex had his hands tied. Nocster is a budget MANAGED server provider. As BurstNET posted earlier, even though they were leasing fiber services from different providers, some were simply reselling the others, creating a false sense of security. This is why they're getting actual redundancy by getting another physical fiber line. -Josh
Posted by isalh, 02-26-2004, 04:11 PM
here we go, it's down again 1 minut later is up!
Posted by sysc, 02-26-2004, 04:15 PM
Same ole packet loss we have all become so a custom to. [root@salient root]# ping 64.191.61.1 PING 64.191.61.1 (64.191.61.1) 56(84) bytes of data. 64 bytes from 64.191.61.1: icmp_seq=1 ttl=243 time=81.3 ms 64 bytes from 64.191.61.1: icmp_seq=2 ttl=243 time=81.9 ms 64 bytes from 64.191.61.1: icmp_seq=3 ttl=243 time=81.7 ms 64 bytes from 64.191.61.1: icmp_seq=4 ttl=243 time=81.4 ms 64 bytes from 64.191.61.1: icmp_seq=5 ttl=243 time=81.4 ms 64 bytes from 64.191.61.1: icmp_seq=6 ttl=243 time=81.3 ms 64 bytes from 64.191.61.1: icmp_seq=7 ttl=243 time=81.5 ms 64 bytes from 64.191.61.1: icmp_seq=8 ttl=243 time=81.3 ms 64 bytes from 64.191.61.1: icmp_seq=9 ttl=243 time=81.4 ms 64 bytes from 64.191.61.1: icmp_seq=10 ttl=243 time=81.6 ms 64 bytes from 64.191.61.1: icmp_seq=13 ttl=243 time=81.6 ms 64 bytes from 64.191.61.1: icmp_seq=14 ttl=243 time=81.7 ms 64 bytes from 64.191.61.1: icmp_seq=15 ttl=243 time=81.4 ms 64 bytes from 64.191.61.1: icmp_seq=18 ttl=243 time=81.6 ms --- 64.191.61.1 ping statistics --- 18 packets transmitted, 14 received, 22% packet loss, time 17128ms rtt min/avg/max/mdev = 81.358/81.550/81.922/0.195 ms
Posted by andrewgmol, 02-26-2004, 04:53 PM
I've got nothing. All down for me now.
Posted by mainarea, 02-26-2004, 04:53 PM
Down again - (we don't need another 100 posts saying "down here too..." - it's a full loss. just post when it's back up, makes these threads much easier to read) - Matt
Posted by sysc, 02-26-2004, 04:58 PM
any ETA this time?
Posted by isalh, 02-26-2004, 05:02 PM
I just phone again and they dont have any eta, but they work on the problem.
Posted by mrl14, 02-26-2004, 05:06 PM
While your point is valid there are other companies that provide the same or similar service in the same price range. We have several servers with different companies to spread our risk, but none of them have experienced as many problems as Burst. In reality, I don't know if what Burst tells me is the truth, and I'm not going to fight with them about it because they do still manage to stay within their 99.5% uptime guarantee, however, the problems they experience day in and day out are always problems we are told would be fixed weeks ago and they still exist. The problem is that there is no central means of communication from that company, as every employee spews out different information. In the end that could hurt them the most
Posted by MikeC, 02-26-2004, 05:10 PM
is it me or is their whole network down? as my server is down along with 3 others. Then i noticed both burstnet and nocsters sites have gone down...
Posted by woolly, 02-26-2004, 05:10 PM
"Currently we are experiencing network issues at our Philadelphia location. We have our network team working on the issue. We will keep you up to date as soon as we know what the problem is. ETA is about 5:45 PM EST I apologize and thanks for understanding." doesn't look like they are making it for the 99.5% uptime guarantee
Posted by BVS, 02-26-2004, 05:11 PM
I can access the sites here...both BurstNET and Nocster...so I don't know whats up.
Posted by cybexhost1, 02-26-2004, 05:11 PM
Our Server has been off, and on all day, when it is on it has been slow. Burst.NET/Nocster has too many difficulties, too many problems, too many outages, too high prices, too much everything. [mod edit: Please set up your signature in your profile] Last edited by Coach; 02-27-2004 at 09:53 AM.
Posted by woolly, 02-26-2004, 05:11 PM
what are the other providers? Just curious to know. PS: GO LEAFS GO!!!
Posted by MikeC, 02-26-2004, 05:12 PM
they've just come back up for me now. they disappered for a while there.
Posted by civ, 02-26-2004, 05:16 PM
It's back up for me.
Posted by thedavid, 02-26-2004, 05:17 PM
Merged more threads.
Posted by bizantium, 02-26-2004, 05:20 PM
Yeah, I'm getting tired with all of this problem.
Posted by civ, 02-26-2004, 05:23 PM
If this fixes the packet loss problems I'm willing to stick it out
Posted by woolly, 02-26-2004, 05:25 PM
lets hope they get their second fibre up and running soon!
Posted by X-Istence, 02-26-2004, 05:27 PM
Still some packet loss every so often. When is the XO fiber due?
Posted by cloudrck, 02-26-2004, 05:29 PM
The Burstnet Site is back up now. http://forum.burst.net/showthread.php?s=&threadid=2405
Posted by mrl14, 02-26-2004, 05:33 PM
That was from before this last outage :p
Posted by cloudrck, 02-26-2004, 05:35 PM
No, thats the one just posted today, unless thats a joke, because in the post he typed 2003 instead of 2004.
Posted by illogix, 02-26-2004, 05:42 PM
So the equipment replacement didn't fix the packet loss issue ?
Posted by mrl14, 02-26-2004, 05:44 PM
Yeah, there was more than one outage today
Posted by cloudrck, 02-26-2004, 05:44 PM
I have no idea, I hope so. I'll do a little searching. Oh, I had no idea.
Posted by illogix, 02-26-2004, 06:11 PM
I still get packet loss
Posted by Evilarlos, 02-26-2004, 06:22 PM
I think it has something to do with the new virus. There is an new virus around. I got 5 mails from it in 3 hours already. It seems to let your hard drive mess up. It gets filled up totaly or something like that.
Posted by cloudrck, 02-26-2004, 06:28 PM
Packet Loss has something to do with the network, and this has been going on a bit ago.
Posted by Spider210, 02-26-2004, 08:28 PM
I LOVE YOU! haha
Posted by catfishing, 02-26-2004, 08:49 PM
For the Price I pay thru a reseller her on WHT: ::Reseller will not be named, as it has a tendency to tun on them:: It the best deal you will find on the Internet today! P4 2.8 Ghz server, 1,000 Gigs Bandwidth, 512 Memory, etc etc. Long live Burstnet, and you have my support! Thanks, Paul
Posted by illogix, 02-26-2004, 09:31 PM
Long life to packet loss !
Posted by Cirtex, 02-26-2004, 10:09 PM
http://forums.burst.net/showthread.php?s=&postid=15770 There's your answer for packetloss.
Posted by Dacsoft, 02-26-2004, 10:15 PM
BurstNet is great value for the price. I think they did a pretty decent job of handling this crisis.
Posted by illogix, 02-26-2004, 11:32 PM
That's the problem. They have no answer. There is no solution in that thread and they can't say when they will fix the problems. It could be in 2 years. I'm not impressed at all. I should have stayed with EV1. I switched because I heard Nocster had good support.
Posted by dxer, 02-27-2004, 10:38 AM
Nothing from Europe. It is not looking good
Posted by bhaputi, 02-27-2004, 12:23 PM
Our upstream connection to Verio was having problems, so we are bypassing it until they fix the issue. At this point you should not see any problems related to it.
Posted by TundraSoul, 02-27-2004, 04:52 PM
I'm seeing higher 100ms+ latency through Verio/PA area today. The second half of my trace route to my server at nocster is all above 100ms.
Posted by sysc, 02-27-2004, 05:11 PM
Packet loss is just horrible.... even worse than before the supposed fix. [root@salient admin]# ping 64.191.61.1 PING 64.191.61.1 (64.191.61.1) 56(84) bytes of data. 64 bytes from 64.191.61.1: icmp_seq=1 ttl=243 time=100 ms 64 bytes from 64.191.61.1: icmp_seq=2 ttl=243 time=109 ms 64 bytes from 64.191.61.1: icmp_seq=3 ttl=243 time=96.4 ms 64 bytes from 64.191.61.1: icmp_seq=6 ttl=243 time=107 ms 64 bytes from 64.191.61.1: icmp_seq=9 ttl=243 time=90.6 ms 64 bytes from 64.191.61.1: icmp_seq=10 ttl=243 time=80.3 ms 64 bytes from 64.191.61.1: icmp_seq=13 ttl=243 time=82.2 ms 64 bytes from 64.191.61.1: icmp_seq=14 ttl=243 time=108 ms 64 bytes from 64.191.61.1: icmp_seq=19 ttl=243 time=89.3 ms 64 bytes from 64.191.61.1: icmp_seq=20 ttl=243 time=127 ms 64 bytes from 64.191.61.1: icmp_seq=23 ttl=243 time=98.2 ms 64 bytes from 64.191.61.1: icmp_seq=24 ttl=243 time=97.3 ms 64 bytes from 64.191.61.1: icmp_seq=25 ttl=243 time=96.4 ms 64 bytes from 64.191.61.1: icmp_seq=28 ttl=243 time=85.5 ms 64 bytes from 64.191.61.1: icmp_seq=31 ttl=243 time=100 ms 64 bytes from 64.191.61.1: icmp_seq=32 ttl=243 time=86.9 ms 64 bytes from 64.191.61.1: icmp_seq=35 ttl=243 time=131 ms 64 bytes from 64.191.61.1: icmp_seq=36 ttl=243 time=100 ms 64 bytes from 64.191.61.1: icmp_seq=37 ttl=243 time=108 ms 64 bytes from 64.191.61.1: icmp_seq=40 ttl=243 time=91.8 ms 64 bytes from 64.191.61.1: icmp_seq=41 ttl=243 time=94.6 ms 64 bytes from 64.191.61.1: icmp_seq=42 ttl=243 time=98.5 ms 64 bytes from 64.191.61.1: icmp_seq=43 ttl=243 time=103 ms 64 bytes from 64.191.61.1: icmp_seq=46 ttl=243 time=180 ms 64 bytes from 64.191.61.1: icmp_seq=47 ttl=243 time=80.0 ms 64 bytes from 64.191.61.1: icmp_seq=48 ttl=243 time=113 ms 64 bytes from 64.191.61.1: icmp_seq=50 ttl=243 time=94.2 ms 64 bytes from 64.191.61.1: icmp_seq=53 ttl=243 time=90.0 ms 64 bytes from 64.191.61.1: icmp_seq=54 ttl=243 time=88.4 ms 64 bytes from 64.191.61.1: icmp_seq=57 ttl=243 time=86.1 ms --- 64.191.61.1 ping statistics --- 57 packets transmitted, 30 received, 47% packet loss, time 56281ms rtt min/avg/max/mdev = 80.072/100.616/180.318/19.076 ms
Posted by civ, 02-27-2004, 05:16 PM
MUCH worse for me too - I had on average 2-3% packet loss before the outage, now (averaged over the last 4 hours) I have about 20% loss. I'm losing money here
Posted by sysc, 02-27-2004, 05:42 PM
[root@salient admin]# ping 64.191.61.1 PING 64.191.61.1 (64.191.61.1) 56(84) bytes of data. 64 bytes from 64.191.61.1: icmp_seq=1 ttl=243 time=92.7 ms 64 bytes from 64.191.61.1: icmp_seq=2 ttl=243 time=93.8 ms 64 bytes from 64.191.61.1: icmp_seq=3 ttl=243 time=92.7 ms 64 bytes from 64.191.61.1: icmp_seq=4 ttl=243 time=113 ms 64 bytes from 64.191.61.1: icmp_seq=5 ttl=243 time=92.4 ms 64 bytes from 64.191.61.1: icmp_seq=6 ttl=243 time=94.5 ms 64 bytes from 64.191.61.1: icmp_seq=7 ttl=243 time=94.3 ms 64 bytes from 64.191.61.1: icmp_seq=8 ttl=243 time=94.1 ms 64 bytes from 64.191.61.1: icmp_seq=9 ttl=243 time=90.8 ms 64 bytes from 64.191.61.1: icmp_seq=10 ttl=243 time=93.8 ms 64 bytes from 64.191.61.1: icmp_seq=11 ttl=243 time=93.3 ms 64 bytes from 64.191.61.1: icmp_seq=12 ttl=243 time=92.7 ms 64 bytes from 64.191.61.1: icmp_seq=14 ttl=243 time=92.7 ms 64 bytes from 64.191.61.1: icmp_seq=15 ttl=243 time=92.4 ms 64 bytes from 64.191.61.1: icmp_seq=16 ttl=243 time=86.5 ms 64 bytes from 64.191.61.1: icmp_seq=17 ttl=243 time=93.5 ms 64 bytes from 64.191.61.1: icmp_seq=18 ttl=243 time=93.8 ms 64 bytes from 64.191.61.1: icmp_seq=19 ttl=243 time=93.6 ms 64 bytes from 64.191.61.1: icmp_seq=20 ttl=243 time=107 ms 64 bytes from 64.191.61.1: icmp_seq=21 ttl=243 time=106 ms 64 bytes from 64.191.61.1: icmp_seq=22 ttl=243 time=165 ms 64 bytes from 64.191.61.1: icmp_seq=23 ttl=243 time=94.2 ms 64 bytes from 64.191.61.1: icmp_seq=24 ttl=243 time=91.8 ms 64 bytes from 64.191.61.1: icmp_seq=25 ttl=243 time=94.5 ms 64 bytes from 64.191.61.1: icmp_seq=26 ttl=243 time=93.4 ms 64 bytes from 64.191.61.1: icmp_seq=27 ttl=243 time=93.2 ms 64 bytes from 64.191.61.1: icmp_seq=28 ttl=243 time=91.6 ms 64 bytes from 64.191.61.1: icmp_seq=29 ttl=243 time=94.9 ms 64 bytes from 64.191.61.1: icmp_seq=30 ttl=243 time=90.3 ms 64 bytes from 64.191.61.1: icmp_seq=31 ttl=243 time=92.3 ms 64 bytes from 64.191.61.1: icmp_seq=32 ttl=243 time=93.4 ms 64 bytes from 64.191.61.1: icmp_seq=33 ttl=243 time=94.3 ms 64 bytes from 64.191.61.1: icmp_seq=34 ttl=243 time=93.8 ms 64 bytes from 64.191.61.1: icmp_seq=35 ttl=243 time=92.0 ms 64 bytes from 64.191.61.1: icmp_seq=36 ttl=243 time=90.9 ms 64 bytes from 64.191.61.1: icmp_seq=37 ttl=243 time=94.6 ms 64 bytes from 64.191.61.1: icmp_seq=38 ttl=243 time=89.9 ms 64 bytes from 64.191.61.1: icmp_seq=39 ttl=243 time=154 ms 64 bytes from 64.191.61.1: icmp_seq=40 ttl=243 time=94.1 ms 64 bytes from 64.191.61.1: icmp_seq=41 ttl=243 time=91.1 ms 64 bytes from 64.191.61.1: icmp_seq=42 ttl=243 time=91.6 ms 64 bytes from 64.191.61.1: icmp_seq=43 ttl=243 time=94.4 ms 64 bytes from 64.191.61.1: icmp_seq=46 ttl=243 time=80.3 ms 64 bytes from 64.191.61.1: icmp_seq=47 ttl=243 time=94.4 ms 64 bytes from 64.191.61.1: icmp_seq=48 ttl=243 time=270 ms 64 bytes from 64.191.61.1: icmp_seq=49 ttl=243 time=102 ms 64 bytes from 64.191.61.1: icmp_seq=50 ttl=243 time=197 ms 64 bytes from 64.191.61.1: icmp_seq=51 ttl=243 time=341 ms 64 bytes from 64.191.61.1: icmp_seq=52 ttl=243 time=162 ms 64 bytes from 64.191.61.1: icmp_seq=55 ttl=243 time=80.8 ms 64 bytes from 64.191.61.1: icmp_seq=56 ttl=243 time=88.0 ms 64 bytes from 64.191.61.1: icmp_seq=57 ttl=243 time=94.0 ms 64 bytes from 64.191.61.1: icmp_seq=58 ttl=243 time=92.7 ms 64 bytes from 64.191.61.1: icmp_seq=59 ttl=243 time=92.8 ms 64 bytes from 64.191.61.1: icmp_seq=60 ttl=243 time=94.1 ms 64 bytes from 64.191.61.1: icmp_seq=61 ttl=243 time=92.6 ms 64 bytes from 64.191.61.1: icmp_seq=62 ttl=243 time=93.8 ms 64 bytes from 64.191.61.1: icmp_seq=63 ttl=243 time=91.5 ms 64 bytes from 64.191.61.1: icmp_seq=64 ttl=243 time=91.9 ms 64 bytes from 64.191.61.1: icmp_seq=65 ttl=243 time=146 ms 64 bytes from 64.191.61.1: icmp_seq=66 ttl=243 time=92.8 ms 64 bytes from 64.191.61.1: icmp_seq=67 ttl=243 time=94.1 ms 64 bytes from 64.191.61.1: icmp_seq=68 ttl=243 time=93.8 ms 64 bytes from 64.191.61.1: icmp_seq=71 ttl=243 time=80.2 ms 64 bytes from 64.191.61.1: icmp_seq=72 ttl=243 time=94.4 ms 64 bytes from 64.191.61.1: icmp_seq=73 ttl=243 time=93.3 ms 64 bytes from 64.191.61.1: icmp_seq=74 ttl=243 time=94.5 ms 64 bytes from 64.191.61.1: icmp_seq=75 ttl=243 time=93.4 ms 64 bytes from 64.191.61.1: icmp_seq=76 ttl=243 time=93.8 ms 64 bytes from 64.191.61.1: icmp_seq=77 ttl=243 time=96.6 ms --- 64.191.61.1 ping statistics --- 79 packets transmitted, 70 received, 11% packet loss, time 78695ms rtt min/avg/max/mdev = 80.278/104.543/341.772/40.212 ms Looks to be back to the "norm"
Posted by snickn, 02-27-2004, 06:25 PM
I really think the stats would've worked only
Posted by sysc, 02-28-2004, 04:25 PM
--- 64.191.61.1 ping statistics --- 30 packets transmitted, 15 received, 50% packet loss, time 29143ms rtt min/avg/max/mdev = 80.009/84.475/140.475/14.974 ms [root@salient admin]#
Posted by Spider210, 02-28-2004, 04:26 PM
Right now its close to 90% loss
Posted by lachlanm, 02-28-2004, 04:27 PM
Somethings going on.. all my ssh windows keep freezing and not responding on all the servers.. and im getting almost 50% packet loss on the ping
Posted by sysc, 02-28-2004, 04:30 PM
Yeah it's really bad right now.. submited a ticket and called but they claim it's not on their end and there is nothing they can do about it.
Posted by Spider210, 02-28-2004, 04:31 PM
Its never them! Atleast thats what I am always told :/
Posted by lachlanm, 02-28-2004, 04:32 PM
BurstNet [7:01 AM](** Auto Response ** ): We are currently experiencing packetloss related to the on-going problem with our provider. Our networking dept. is aware of the issue and is working to resolve the problem.
Posted by Spider210, 02-28-2004, 04:34 PM
When it takes almost 5 minutes to load a webpage and you can't even keep a download going then you know theres some serious packetloss. I can't even stay connected on shell, or ftp.
Posted by Przemek, 02-28-2004, 04:35 PM
The same here. But I get only 78% packet loss.
Posted by sysc, 02-28-2004, 04:37 PM
--- 64.191.61.1 ping statistics --- 24 packets transmitted, 7 received, 70% packet loss, time 23039ms rtt min/avg/max/mdev = 79.879/132.672/318.510/79.947 ms I have a feeling this isnt going to be fixed anytime soon being a weekend and all.
Posted by lachlanm, 02-28-2004, 04:37 PM
Same.. i gave up in ssh 10 mins ago.. and the pages are almost at downtime
Posted by TundraSoul, 02-28-2004, 04:38 PM
No kidding, me too.
Posted by Spider210, 02-28-2004, 04:38 PM
I have the same feeling...
Posted by smartboyinuk, 02-28-2004, 04:40 PM
none of my pages load fully. i see a lot of people complaining about burst, but i dont think there is another company with the same sorta price ranges out there, or is there ?
Posted by bhaputi, 02-28-2004, 04:41 PM
I assure you that it being a weekend does not affect anything. We have been working on this for a while now, and will continue to until it is remedied.
Posted by lachlanm, 02-28-2004, 04:44 PM
Thanx for update dan
Posted by sysc, 02-28-2004, 04:45 PM
Is there any sort of ETA?
Posted by server4sale, 02-28-2004, 04:49 PM
Eta will be nice If any
Posted by Spider210, 02-28-2004, 04:54 PM
burstdan Why hasn't there been a real explination on the packet loss, as it has been going on for 2 months and my self personally would think that’s enough time to get the act together and get the packet loss gone. Also I would like to say that it seems that there really hasn’t been a public statement on ‘about’ when this is going to be fixed, I bet not just me but, many other would like to know when this is going to disappear. All I keep seeing is “There is no ETA” which I mean that could mean a week, a month, a year. As we have seen so far what “There is no ETA” means at least 2 months and continuing. I am not saying that there is nothing being done about this but, from my point of view and many others is that nothing is being done and it is only getting worse. Why do you let weeks and months go by without even telling your customers at least privately or publicly about the full story not just it’s entirely the transport provider’s fault. It just seems to me that the transport provider wouldn’t be letting something like this continue and seen unnoticed. I think they would be taking immediate action but, maybe I am wrong maybe 2months+ is immediate action in their world but, it defiantly is not in mine. - Just thought I would make a post of my thoughts
Posted by HostMidwest, 02-28-2004, 04:55 PM
This is so embarassing!!! I tried to log in to WHMAutopilot to email everyone about the packet loss/ ping times, but I couldn't get in. On top of that, I'm running an advertising campaign this weekend! I'm bleeding advertising money at the rate of about $2-$3/hour of packet loss.
Posted by Spider210, 02-28-2004, 04:58 PM
If they had to take the network down for 12-24hrs to actually fix the loss, I actaully don't think I would mind at all.
Posted by server4sale, 02-28-2004, 05:02 PM
OK my clients are starting to freak out now..
Posted by Spider210, 02-28-2004, 05:04 PM
What the hell is this I got from my ping: Request timed out. Reply from 66.197.149.*: bytes=32 time=33ms TTL=52 Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Reply from 66.197.149.*: bytes=32 time=42ms TTL=52 Request timed out. Request timed out. Request timed out. Reply from 66.197.149.*: bytes=32 time=43ms TTL=52 Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Reply from 66.197.149.*: bytes=32 time=44ms TTL=52 Request timed out. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.11.122: Destination host unreachable. Reply from 38.112.34.141: TTL expired in transit. Request timed out. Request timed out. Request timed out. Reply from 154.54.2.254: TTL expired in transit. Reply from 154.54.2.237: TTL expired in transit. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Reply from 66.197.149.*: bytes=32 time=42ms TTL=52 Reply from 66.197.149.*: bytes=32 time=42ms TTL=52 Request timed out. Reply from 66.197.149.*: bytes=32 time=41ms TTL=52 Request timed out. Reply from 66.197.149.*: bytes=32 time=35ms TTL=52 Request timed out. Request timed out. Request timed out. Ping statistics for 66.197.149.*: Packets: Sent = 538, Received = 202, Lost = 336 (62% loss), Approximate round trip times in milli-seconds: Minimum = 32ms, Maximum = 164ms, Average = 33ms Control-C ^C C:\Documents and Settings\Travis>
Posted by sysc, 02-28-2004, 05:05 PM
Yeah, im getting upwards of 80%
Posted by MikeC, 02-28-2004, 05:05 PM
im getting the same thing on all my pings they just keep timing out. one minute it says the server is up then its down its all over the place at 100% packet loss completely Last edited by MikeC; 02-28-2004 at 05:08 PM.
Posted by sysc, 02-28-2004, 05:09 PM
down completely for me now.. --- 64.191.61.1 ping statistics --- 86 packets transmitted, 21 received, 75% packet loss, time 85230ms rtt min/avg/max/mdev = 79.872/106.298/353.616/77.845 ms [root@salient admin]# ping 64.191.61.1 PING 64.191.61.1 (64.191.61.1) 56(84) bytes of data. From 38.112.34.141 icmp_seq=1 Time to live exceeded From 67.17.73.34 icmp_seq=10 Time to live exceeded From 208.51.41.229 icmp_seq=31 Destination Host Unreachable From 64.208.170.253 icmp_seq=32 Destination Host Unreachable From 208.50.254.245 icmp_seq=35 Destination Host Unreachable --- 64.191.61.1 ping statistics --- 36 packets transmitted, 0 received, +5 errors, 100% packet loss, time 35026ms
Posted by cybexhost1, 02-28-2004, 05:11 PM
Burst.NET is one of the most major datacenters around, but as for the prices, they really aren't that good. We are in process of transfering FROM Burst.NET, because their service is just horrible. Our Main server, ModernBill, PHP-Live, actual site, it's all still on Burst.NET. So whenever they experience 'Packet Loss,' our site is down to our customers, but anything new all goes to our new datacenter. Burst.NET is always down, they suspended our server for 'AUP/TOS Violations' for MP3's for a band. The problem is, the website was promoting the band, which doesn't violate the AUP/TOS. Our server was down for about 8 hours, for no reason. They also forced me to delete the MP3's, even though the copyright was held by the owner. They, "Apologized for the trouble," but with this trouble, they dont even know what is wrong with the packet loss. This is unexceptable for any webhost. This is not an advertising forum. Please do not promote your services within other companies downtime threads Last edited by thedavid; 02-28-2004 at 05:25 PM.
Posted by toma1708, 02-28-2004, 05:16 PM
It is completely down now.
Posted by MonkeyFiles, 02-28-2004, 05:17 PM
its down. :\ anyone got idea when it will be back up?
Posted by sysc, 02-28-2004, 05:18 PM
No idea, no post's on their forum and phone support says they have no idea if it will even be fixed today.
Posted by nuclear, 02-28-2004, 05:19 PM
When they hire network engineer who know what they're doing; OR, get a provider that knows how to fix their equipment... [whichever is the case, as I won't speculate] --- nocster.com ping statistics --- 103 packets transmitted, 29 packets received, 71% packet loss round-trip min/avg/max/stddev = 19.495/19.817/20.096/0.160 ms
Posted by MonkeyFiles, 02-28-2004, 05:19 PM
OH NOOOOO.
Posted by IGobyTerry, 02-28-2004, 05:21 PM
Alex and Dan are very good at what they do. They just need something to work with. If this is a problem with some telco equipment again, I think it's time for Nocster to call the lawyers. The loss of business they have experienced because of Telco screwups has to be significant.
Posted by MonkeyFiles, 02-28-2004, 05:21 PM
I hope it is a router probelm... or was it switch that went down when it went down for 8 hours... less time then 24 hours.
Posted by Spider210, 02-28-2004, 05:23 PM
Anyone completely timing out??
Posted by sysc, 02-28-2004, 05:25 PM
Might as well be, it's completely unuseable. 70-90% packetloss
Posted by Spider210, 02-28-2004, 05:26 PM
100% here
Posted by MonkeyFiles, 02-28-2004, 05:27 PM
Lets see if we can get up to 20 pages with this downtime... lol.
Posted by sysc, 02-28-2004, 05:27 PM
Noone's answering the phone there now.... and their forum is not accessable.
Posted by HostMidwest, 02-28-2004, 05:27 PM
Managed to get through just long enough to check my emails... GAAAH!!!
Posted by MonkeyFiles, 02-28-2004, 05:29 PM
wow starting to sound like netstartz with no one answering phones.
Posted by MikeC, 02-28-2004, 05:31 PM
Auto response from BurstNET: We are currently experiencing problems with our transport provider. We are working on the issue and hope it have it resolved ASAP. At the moment there is no ETA. Please bear with us as we work to resolve this problem.
Posted by sysc, 02-28-2004, 05:31 PM
--- 64.191.61.1 ping statistics --- 140 packets transmitted, 9 received, +21 errors, 93% packet loss, time 139242ms rtt min/avg/max/mdev = 79.997/83.146/91.318/4.177 ms
Posted by Spider210, 02-28-2004, 05:31 PM
Maybe they read my post?? lol
Posted by MonkeyFiles, 02-28-2004, 05:32 PM
ok... I might sound like a moron... but what is a transport provider?
Posted by horrighs, 02-28-2004, 05:36 PM
Is Burst down again?
Posted by server4sale, 02-28-2004, 05:36 PM
Transport Provider: THe company who actually Lay the Fiber..... Its like AOL is your ISP but your Phone company Verizon At&T etc are the company which carry that signal from u to aol
Posted by sysc, 02-28-2004, 05:37 PM
No, we are just sitting here complaining/whining for the heck of it
Posted by MonkeyFiles, 02-28-2004, 05:37 PM
Well lets see horrighs when were these post posted?
Posted by MikeC, 02-28-2004, 05:37 PM
everyday for the last 3 days
Posted by MonkeyFiles, 02-28-2004, 05:39 PM
I mean the most recent ones.
Posted by horrighs, 02-28-2004, 05:39 PM
well they have been up that is what i was meaning. Thursday about 9am CST was the last outage that i saw... but now we down again (
Posted by MonkeyFiles, 02-28-2004, 05:40 PM
The last outage I saw I think was way back in november.
Posted by dxer, 02-28-2004, 05:41 PM
It is down from Europe................I don't know anymore what to tell my clients as I must find some excuses for now everyday problems. I think I will start researching for new dedicated host. I need low cost provider but more stable than BurstNet. Any recommendations ?
Posted by MonkeyFiles, 02-28-2004, 05:43 PM
http://angelnetworkz.net/hosting/ind...d=11&Itemid=30 is even fully managed
Posted by sysc, 02-28-2004, 05:43 PM
EV1 should have some servers soon...
Posted by bizantium, 02-28-2004, 05:46 PM
Yeah..I'm curious too.
Posted by sysc, 02-28-2004, 05:47 PM
ring ring ring ring ring ring ring ring, guess they gave up and closed shop
Posted by HostFolks, 02-28-2004, 05:48 PM
This is getting silly now. We're going to be forced to move to another datacenter.
Posted by Przemek, 02-28-2004, 05:50 PM
www.servermatrix.com is the way to go. I have two servers at SM and one at Nocster. Now I reconsider moving this one box to SM too. Never had such problems with them.
Posted by Xshare, 02-28-2004, 05:53 PM
Come on now! Thats 2 days in a row!
Posted by cybexhost1, 02-28-2004, 05:53 PM
SM is the way to go, we are in process of switching to them. All new dedicated go there, and we will shortly be moving all shared servers there as well.
Posted by FredTT, 02-28-2004, 05:54 PM
Still Down. :-/ Guess I should get ready to file SLA credit requests.
Posted by MikeC, 02-28-2004, 05:54 PM
is their going to be a response from BurstNet please?
Posted by IGobyTerry, 02-28-2004, 05:54 PM
I like my server at Servint. Support is amazing, network is improving. Overall the product given is one fine piece.
Posted by HostBlueNet, 02-28-2004, 05:55 PM
Message From BurstNet: We are currently experiencing problems with our transport provider. We are working on the issue and hope it have it resolved ASAP. At the moment there is no ETA. Please bear with us as we work to resolve this problem.
Posted by sysc, 02-28-2004, 05:56 PM
Like I said earlier I dont see this being fixed anytime soon... BurstNET quit answering the phone, and havnt had an update for almost an hour....
Posted by MikeC, 02-28-2004, 05:56 PM
yeah i saw that. It must be cogent again as BurstNet isnt the only datacenter down.
Posted by MonkeyFiles, 02-28-2004, 05:57 PM
comon burst net get it up
Posted by FredTT, 02-28-2004, 05:58 PM
19 of my servers are down. Some down completly, some increadbly slow. This is getting out of hand.
Posted by MonkeyFiles, 02-28-2004, 05:59 PM
Yea I am glad when I was thinking of getting a server from burstnet I didn't
Posted by server4sale, 02-28-2004, 05:59 PM
What does cogent has to do with this?
Posted by Spider210, 02-28-2004, 06:00 PM
I heard 1 a day's are good for you but, I forgot those are pills...
Posted by HostMidwest, 02-28-2004, 06:00 PM
Fred, do we (your dedicated customers) go through you to get SLA refunds, or do we go directly to BurstNet?
Posted by catfishing, 02-28-2004, 06:01 PM
Who has prices similar to Burst Net, that has a data-center that has proven reliability?
Posted by sightz, 02-28-2004, 06:01 PM
It has been proven time and again that they do not usually answer the phone on weekends.
Posted by Mbarb, 02-28-2004, 06:01 PM
Someone get them some chewing gum, bailing wire and duct tape so they can get the network up again
Posted by MonkeyFiles, 02-28-2004, 06:04 PM
mmm duct tape...... OH I mean chewing gum....... :hifts eyes::
Posted by HostMidwest, 02-28-2004, 06:04 PM
LOL, nobody. I [used to be able to] tell people that BurstNet is the least expensive provider that still offers professional service. ServerMatrix has an OK network, but they don't have the best support, and aren't very newbie-friendly. They also cost $10-$20/month more.
Posted by dxer, 02-28-2004, 06:04 PM
What is procedure to get SLA refunds ? What kind of request I must send (on what e-mail) to get this refund from BurstNet ?
Posted by FredTT, 02-28-2004, 06:05 PM
Just e-mail us (billing@hiyacorp.com) and we will file the request for you. You can send the e-mail right now because our main site is up. HiyaCorp.com is in the GNax datacenter (which is a GREAT DC). Its funny when your back up site is the one that goes down. :-P
Posted by sysc, 02-28-2004, 06:05 PM
your not going to get a refund, you might get 10-20$ though..
Posted by FredTT, 02-28-2004, 06:06 PM
Contact your Reseller or file a SLA request on Nocsters Website.
Posted by freemancryin, 02-28-2004, 06:07 PM
Hello I think Burst DC down Now I sent them more e-mails No replying yet any one have dedicated from them ???
Posted by MonkeyFiles, 02-28-2004, 06:07 PM
2 more pages and we are to the 20 page thing I said on page 15.
Posted by sysc, 02-28-2004, 06:08 PM
Yes, they are up and down.. Have been for the last 2 hrs.
Posted by MikeC, 02-28-2004, 06:09 PM
Correct me if im wrong but arent they a major transport/bandwidth provider? im sure they were mentioned he first time this started happening
Posted by server4sale, 02-28-2004, 06:10 PM
Did burst officially say they will provide SLA?
Posted by FredTT, 02-28-2004, 06:12 PM
Strange.... 1 161.58.14.161 (161.58.14.161) 0.356 ms 0.265 ms 0.240 ms 2 204.2.123.185 (204.2.123.185) 15.537 ms 0.311 ms 0.252 ms 3 xe-1-2-0-5.r20.asbnva01.us.bb.verio.net (129.250.27.190) 13.209 ms 9.478 ms 12.562 ms 4 p64-0-0-0.r21.asbnva01.us.bb.verio.net (129.250.2.35) 0.562 ms 0.517 ms 0.532 ms 5 p16-0-1-1.r21.nycmny01.us.bb.verio.net (129.250.5.98) 7.611 ms 16.532 ms 8.782 ms 6 p16-4-0-0.r01.nwrknj01.us.bb.verio.net (129.250.5.12) 11.560 ms 6.444 ms 6.441 ms 7 p4-0-1.a03.phlapa01.us.ra.verio.net (129.250.16.121) 7.927 ms 21.755 ms 7.225 ms 8 129.250.116.118 (129.250.116.118) 10.519 ms 7.343 ms 7.419 ms 9 ge-1-2.a01.phlapa04.us.ra.verio.net (129.250.116.213) 7.425 ms 7.453 ms 28.004 ms 10 ge-1-2.a01.phlapa04.us.ce.verio.net (130.94.0.166) 10.940 ms 22.149 ms 11.568 ms 11 * * * 12 * 66.197.146.229 (66.197.146.229) 11.734 ms 11.459 ms 1 64.214.7.129 (64.214.7.129) 0.742 ms 0.531 ms 2 pos2-0-155M.cr2.DAL1.gblx.net (67.17.70.149) 1.200 ms 0.500 ms 3 so1-0-0-2488m.ar1.dal2.gblx.net (67.17.73.34) 0.847 ms 1.061 ms 4 g4-3.pr01.dfw03.atlas.psi.net (154.54.11.169) 1.246 ms 1.709 ms 5 p11-0.core02.dfw01.atlas.cogentco.com (154.54.2.193) 0.975 ms 1.019 ms 6 p15-0.core01.mci01.atlas.cogentco.com (66.28.4.38) 10.412 ms 10.350 ms 7 p5-0.core02.ord01.atlas.cogentco.com (66.28.4.34) 37.852 ms 53.779 ms 8 p6-0.core02.jfk02.atlas.cogentco.com (66.28.4.85) 72.801 ms 79.962 ms 9 p14-0.core01.phl01.atlas.cogentco.com (66.28.4.2) 44.708 ms 44.718 ms 10 g7.ba21.b003003-1.phl01.atlas.cogentco.com (38.112.34.138) 45.157 ms 44.918 ms 11 * (*) * ms * ms 12 * (*) * ms * ms 13 66.197.146.229 (66.197.146.229) 50.868 ms 50.865 ms 1 64.214.13.1 (64.214.13.1) 0.643 ms 0.439 ms 2 pos4-1-622M.cr1.JFK1.gblx.net (67.17.64.254) 0.622 ms 0.484 ms 3 pos0-0-2488M.cr1.WDC2.gblx.net (67.17.71.22) 4.680 ms 4.755 ms 4 so1-3-0-2488M.ar1.DCA3.gblx.net (67.17.68.33) 5.603 ms 5.581 ms 5 p1-3.pr01.iad01.atlas.psi.net (154.54.10.117) 6.836 ms 5.969 ms 6 p1-0.core01.dca01.atlas.cogentco.com (154.54.2.197) 6.501 ms 6.839 ms 7 p4-0.core01.phl01.atlas.cogentco.com (66.28.4.18) 10.313 ms 10.202 ms 8 g7.ba21.b003003-1.phl01.atlas.cogentco.com (38.112.34.138) 10.392 ms 10.476 ms 9 * (*) * ms * ms 10 * (ge-7-0-ctsi.rtr0.scra1.hostnoc.net) 66.197.191.45 ms 15.867 ms 11 66.197.146.229 (66.197.146.229) 16.221 ms 15.841 ms 1 64.214.8.161 (64.214.8.161) 1.870 ms 0.937 ms 2 pos4-0-155M.cr2.PHI1.gblx.net (67.17.70.126) 0.542 ms 0.626 ms 3 pos1-0-2488M.cr2.WDC2.gblx.net (67.17.71.5) 3.238 ms 3.175 ms 4 so2-1-0-2488M.ar1.DCA3.gblx.net (67.17.67.57) 4.034 ms 4.129 ms 5 p1-3.pr01.iad01.atlas.psi.net (154.54.10.117) 91.771 ms 196.541 ms 6 p1-0.core01.dca01.atlas.cogentco.com (154.54.2.197) 5.070 ms 4.944 ms 7 p4-0.core01.phl01.atlas.cogentco.com (66.28.4.18) 8.627 ms 8.819 ms 8 g7.ba21.b003003-1.phl01.atlas.cogentco.com (38.112.34.138) 8.789 ms 8.958 ms 9 * (*) * ms * ms 10 * (*) * ms * ms 11 66.197.146.229 (66.197.146.229) 14.913 ms * ms ..These are strange traces..
Posted by catfishing, 02-28-2004, 06:13 PM
Whats the status, seems to be a lot of downtime since I have got a server?
Posted by MonkeyFiles, 02-28-2004, 06:15 PM
We found the problem.... you bought a server from them and messed it up.... lol
Posted by Spider210, 02-28-2004, 06:15 PM
Basically to be able to acutally get a sla credit they have to have atleast 7.5 hrs downtime in 1 month. Also if the packet loss is over 1% for the entire month then, thats the same as being as down for 7.5 hours, so then you we be able to get a credit.
Posted by HostMidwest, 02-28-2004, 06:16 PM
It's my understanding that the problem is with the local telco. I don't work at a DC, but it's my understanding that BurstNet needs to run lines over to Cogent, Verio, and their other providers. Apparently, there have been a few problems with the lines, and it might take them a while to fix everything.
Posted by catfishing, 02-28-2004, 06:17 PM
Would just like to have a stable (FAST) connection, for an extended period.
Posted by MonkeyFiles, 02-28-2004, 06:17 PM
So are they like going to have to re wire all that?
Posted by Spider210, 02-28-2004, 06:18 PM
From I heard from some sources is that it might atleast another month before the packetloss is fixed
Posted by MikeC, 02-28-2004, 06:20 PM
another month ok thats a bit overboard isnt it?
Posted by Xshare, 02-28-2004, 06:20 PM
Oh come on... It's BurstNET... anythings possible... Except for reliability!
Posted by FredTT, 02-28-2004, 06:21 PM
I doubt another month. *Goes to priceline.com to look for plane tickets to PA*
Posted by Spider210, 02-28-2004, 06:22 PM
I 2nd that...
Posted by MonkeyFiles, 02-28-2004, 06:23 PM
Man go grab your server (and bring back the one my site is on)
Posted by thedavid, 02-28-2004, 06:23 PM
It's a bit more complex than that - telco failures don't appear to be covered in their SLA. From googles cache: SLA (link takes a while to load due to trying to get the images) Won't hurt to request it though.
Posted by FredTT, 02-28-2004, 06:26 PM
Its not a telco problem.
Posted by RobM, 02-28-2004, 06:26 PM
Company meeting in parking lot.. They are scatching there heads again.
Posted by thedavid, 02-28-2004, 06:27 PM
The telco owns the lines that connect the datacenter to the upstream.
Posted by Spider210, 02-28-2004, 06:27 PM
Downtime is downtime... Unless it was some natural disaster or some terrorist attack I can't see other wise we shouldn't get a credit cause someone is at fault for the downtime and it sure is not the customers...
Posted by MonkeyFiles, 02-28-2004, 06:27 PM
lol
Posted by FredTT, 02-28-2004, 06:27 PM
:-P. I know that. I just don't think there is something wrong with that. Any other DC's down?
Posted by thedavid, 02-28-2004, 06:28 PM
Of the ones I monitor, nac, ev1, and theplanet are fine. Can't speak for any others.
Posted by Nickgold, 02-28-2004, 06:29 PM
its is finally emerging from the u.k. ping less people
Posted by bhafer, 02-28-2004, 06:30 PM
Autoresponse from Support AIM:
Posted by phactor, 02-28-2004, 06:30 PM
up here. This is getting bad!
Posted by FredTT, 02-28-2004, 06:31 PM
...This had to happen on a weekend :-/
Posted by MonkeyFiles, 02-28-2004, 06:31 PM
This had to happen the day I was getting a ton of hits :\
Posted by toma1708, 02-28-2004, 06:33 PM
It is happening too often, I hesitated alot with the purchase of another dedicated and I am happy that I haven't choosed them this time. Despite the good prices they have, if I will start losing customers or customer confidence because of poor datacenter performance the decision is only one: pay a little bit more and get something reliable (I had >10 hours downtime in the last 6 months due to datacenter problems compared to 30-40 minutes with reboots, upgrades, etc). Catalin If you can't reach my site it is because it's hosted on a Nocster server.
Posted by phactor, 02-28-2004, 06:33 PM
cant wait for ev1 new servers!
Posted by cybexhost1, 02-28-2004, 06:34 PM
I second that, along with many others, Downtime is downtime.
Posted by thedavid, 02-28-2004, 06:35 PM
Merged another thread...
Posted by HostMidwest, 02-28-2004, 06:38 PM
20 [or 21, depending on how you look at it] page thread! Over 300 posts since BurstNet started having problems.
Posted by thedavid, 02-28-2004, 06:39 PM
Oh, I know. I'm just letting you guys know, just an FYI thing. The only real reason I'm in this thread is that: 1) It affects one of my friends who has a couple of servers there (that we monitor) 2) Merging other stuff from the dedicated forum. I don't have any real personal interest in it myself.
Posted by FredTT, 02-28-2004, 06:39 PM
Sort of gets you worried...doesn't it.
Posted by Mbarb, 02-28-2004, 06:43 PM
Yeah ... 30 seconds of uptime
Posted by MonkeyFiles, 02-28-2004, 06:46 PM
is it just me or is the forum loading EXTREMELY slow?
Posted by cybexhost1, 02-28-2004, 06:46 PM
What does that have to do with Burst.NET being Down?
Posted by cybexhost1, 02-28-2004, 06:48 PM
Maybe it is just the millions of people who hate how Burst.NET is always down, and are voicing their opinion on it.
Posted by MonkeyFiles, 02-28-2004, 06:50 PM
that is what I was guessing... it is running lots better now though.
Posted by cybexhost1, 02-28-2004, 06:51 PM
What if WHT was hosted on Burst.Net. Oh wait, they would never make such a bad decision.
Posted by Spider210, 02-28-2004, 06:52 PM
I am not sure what you say lot better now but, I won't be saying that until its atleast back to 1-2 %. Its funny you don't see any other major companies having these problems.
Posted by HostMidwest, 02-28-2004, 06:53 PM
Well, it's funny how you don't see other major companies offering fully managed servers for $65/month and still staying in business.
Posted by MonkeyFiles, 02-28-2004, 06:53 PM
I ment WHT's forums were.
Posted by Spider210, 02-28-2004, 06:58 PM
Well not to insult you but, if your using $65 servers for production/profit I pitty you.
Posted by MonkeyFiles, 02-28-2004, 06:58 PM
Ok, my site is running good now.
Posted by mrl14, 02-28-2004, 07:01 PM
Sure there is. Server Matrix has a very similar service give or take a few dollars. It has nothing (well maybe something) to do with prices here. It has to do with communication. Reminds me of the trade rumours here in Toronto with the Leafs...every person has a different story of whose going where and we can all see the effect it is having on the team ;P Too much wasted time really. There should be one person paid to answers threads like these and NO ONE else should be responding to them.
Posted by Xshare, 02-28-2004, 07:04 PM
you sure about that? nm. I'm back too, but slow...
Posted by Spider210, 02-28-2004, 07:05 PM
2nd that
Posted by cybexhost1, 02-28-2004, 07:08 PM
Same Here, but as always with Burst.NET, this is only temporary. It will go back down again.
Posted by thebestdeal, 02-28-2004, 07:09 PM
servermatrix does more than nocster does in terms of server managment, upgrades, & monitoring with their free silver server management plan. they are getting too many clients though and it is starting to show in terms of slowing response times to reboots and such. i think dedicatednow did the right thing of stop selling more than what they can handle. You all should think of transfering to servermatrix. I have already moved a couple of mine. If you have cpanel it is really easy to transfer a server with 100's of domains on it. There will only be few sites with busy forums and such that will have missing posts for some of their users that will be posting on the old server during propgation. Also if you still have an old Red Hat 8.0 system like me at nocster, moving to servermatrix will fix that up also. Servermatrix also has monitoring so that if your server goes down they will login and fix it for you. Now you don't have to worry about the server going down while you are out shopping or traveling as they will get it backup in most cases automaticly.
Posted by Spider210, 02-28-2004, 07:13 PM
WOah I think I just saw a 30 sec span without a packet lost!
Posted by server4sale, 02-28-2004, 07:17 PM
Working here
Posted by Bodybags, 02-28-2004, 07:18 PM
They Answered here, I would recommend posting there... http://forums.burst.net/showthread.php?s=&threadid=2426
Posted by whmcsguru, 02-28-2004, 07:22 PM
Servermatrix shouldn't be looked at if you don't know anything about Linux and management. They claim their servers are managed, but realistically they're not. The HARDWARE is managed, yes, but not the operating system, or CPanel or anything of the like. In fact, they'll deny any responsibility quicker than fix the problem. I highly doubt this is a "cogent" issue, as Nocster dropped cogent sometime back IIRC. This IS, however a BurstNet issue, no matter how they want to pass the buck. If proper plans were in place this wouldn't happen. I've yet to see Ev1 or Fastservers or any other corporation place blame on someone else for this large of an outage. Why do you think this is? Backup plans exist, and should exist for this type of scenario. Nor, have I seen FS or Ev1 with this much downtime because of something like this. Again, this would be because of properly managed companies. Burst has been around less time than both companies, but, the fact of the matter is this company is poorly managed, which leads to the downtimes that are seen, repeatedly. Burst is great, if you don't like stability and reliable service. This is far from something NEW, more like something that's been seen over and over again over the existence of Burst.
Posted by Spider210, 02-28-2004, 07:27 PM
I can't post in the burst forums because my account has either been banned or disabled by the admin because I was posting in the packet loss section under the dedicated server forum. So I guess I'll continue to be posting here
Posted by cybexhost1, 02-28-2004, 10:42 PM
Same Here, but as always with Burst.NET, this is only temporary. It will go back down again.
Posted by Joshua, 02-28-2004, 10:54 PM
Just to let you know, DedicatedNow stopped selling server because NAC ran out of space for them to grow into - It wasn't an issue of not being able to handle the support load or network load. I've spoken with DN's owner online before, and he wouldn't tell me when they would start selling servers again, or whether or not the new servers would be located at NAC - They're not releasing any info about what they're doing, except to a few, select, large clients of theirs. -Josh
Posted by mainarea, 02-28-2004, 11:07 PM
The reason why you haven't seen these problems at other datacenters is due to the fact that most of them don't need to run 100+ miles of fiber. These issues aren't isolated to Burst though - VDI (when it was still VDI, right before they were purchased) has a 6-12 hour outage (can't remember the exact amount of time) due to the fact that there was a fiber problem. Yes, they thought that they had redundancy, but no, it doesn't always work that way. I know that Alex is working his *** off to try to get this fixed, but he cannot run diagnostics on the CTSI transport equipment - CTSI is the only company authorized to touch their equipment, so Burst has to wait for them to fix this. They are looking at other plans for the short & long term, I really hope that they work out. - Matt
Posted by cscertified, 02-29-2004, 06:32 AM
Burst has good prices. But, when you go down sooo much and leave your customers stranded trying to figure out what they are going to tell there customers it is just tooo much! Invest the extra bit and get reliability!
Posted by Spider210, 02-29-2004, 01:51 PM
Here we go again, I am seeing quite a lot of packetloss, yet again.
Posted by Dacsoft, 02-29-2004, 02:10 PM
Yep. I have having same problems.
Posted by catfishing, 02-29-2004, 02:18 PM
Im running slow myself, hope the bugs get worked out soon
Posted by illogix, 02-29-2004, 02:21 PM
I get 94% loss
Posted by dxer, 02-29-2004, 02:21 PM
It is just Unacceptable !!!!!!!!!!!!!!!! I'am out of words.........
Posted by ThePrimeHost, 02-29-2004, 02:22 PM
Is it me or are they down all together now?
Posted by sysc, 02-29-2004, 02:22 PM
--- 64.191.61.1 ping statistics --- 15 packets transmitted, 5 received, 66% packet loss, time 14058ms rtt min/avg/max/mdev = 79.687/80.056/80.339/0.308 ms Anyone else this bad?
Posted by sysc, 02-29-2004, 02:22 PM
--- 64.191.61.1 ping statistics --- 15 packets transmitted, 5 received, 66% packet loss, time 14058ms rtt min/avg/max/mdev = 79.687/80.056/80.339/0.308 ms Anyone else this bad?
Posted by Spider210, 02-29-2004, 02:22 PM
90% is about what I am getting... Watch this is how it was yesterday... Let it come around 3pm, and we'll have complete downtime yet again for another 2 hrs.
Posted by lachlanm, 02-29-2004, 02:25 PM
omg this is too much to handle
Posted by cybexhost1, 02-29-2004, 02:25 PM
Quoting myself, it has returned.
Posted by Spider210, 02-29-2004, 02:26 PM
Great my box is offline now
Posted by woolly, 02-29-2004, 02:27 PM
i think i have lost faith to burst.net and i am seriously considering to switch to servermatrix.
Posted by Spider210, 02-29-2004, 02:28 PM
SM Seems good to me. Its either that, or ezzi... I can't take much more of this, and we better be getting good sla credits for this downtime
Posted by spiceman, 02-29-2004, 02:28 PM
i dunno... servermatrix looks great but they have grown way too fast... i think i might spend an extra $50 and go with EV1...
Posted by toma1708, 02-29-2004, 02:28 PM
Yes it is running slow and I would say that my impression is that they are not willing to solve the problem or don't care. Their network problems forum doesn't have any news from the last incident and frankly speaking if they don't make the effort to explain to their PAYING customers WHAT are they doing to fix the problem it is 100% sure that they will start loosing clients. When you have a business you should better focus on making your business run smoothly than runing after new customers and almost completely ignoring the existing ones. Their choice. Catalin
Posted by dxer, 02-29-2004, 02:30 PM
I'am thinking too just the same.
Posted by SaniX11, 02-29-2004, 02:30 PM
last time we had major downtime for over 5 hours when i requested SLA credits they told me it didnt fall under their SLA..
Posted by Dacsoft, 02-29-2004, 02:33 PM
I am normally a BurstNet supporter, (and still am). But this is getting so common that I am going to move at least 1 server somewhere else for my larger clients. I need a backup plan.
Posted by toma1708, 02-29-2004, 02:36 PM
Unbelievable. They are down. Nocster strikes back. Looking forward to their explanation now. Why can't they replace the carrier ? How long it takes to replace it ? Does anybody know the technical details for this ?
Posted by Spider210, 02-29-2004, 02:36 PM
I think its time they get their lawyers...
Posted by sysc, 02-29-2004, 02:39 PM
Anyone got some popcorn? I'm sure we are in for another long ride.
Posted by SaniX11, 02-29-2004, 02:40 PM
All i know is that i just gave my reseller his notice if he doesnt refund me for this and last month due to siteuptime.com recorded (plus my records) over 15% downtime for january, and 13% for february , on server outages, thats just sad. Before i switched to BurstNET i could maintain 99.99% uptime, look what they have done to my web hosting portition of that uptime.
Posted by saint1959, 02-29-2004, 02:40 PM
All of our servers w/ Nocster are down again now too. We have had approx. 2-4 hours of downtime with them on each of the past four days. When it hasn't been down it has been very slow. I have never seen anything like this. Fortunately for us we had just started with Nocster. No more servers for us from them.
Posted by catfishing, 02-29-2004, 02:41 PM
75% loss, site is down again. I agree, I am sure they have some type of legal recourse to pursue? Paul P.S. If I was a host, I would be furious, I can only imagine the e-mails received?
Posted by SaniX11, 02-29-2004, 02:42 PM
You have no clue on how bad it is when 400 clients contact you on AIM/MSN within the same 2 hours.
Posted by Spider210, 02-29-2004, 02:43 PM
Ha they can't even receive emails cause the network is down... I guess thats a plus for them but, the emails and complaints they get when it comes back online are going to be crazy.
Posted by Ebart, 02-29-2004, 02:43 PM
BurstNet seems down again, hopefully this 3rd outage in as many days won't be for long.
Posted by Spider210, 02-29-2004, 02:44 PM
I would have to say either put up an away message up, or sign offline cause thats just crazy
Posted by catfishing, 02-29-2004, 02:46 PM
I would blow a gasket, and I am sure many of them are hostile in nature? Especially if they are mission critical sites, trying to sell a product or service, and it goes down during the peak time, Sunday when people are surfing. The Google Ad loss, sending prospects to a dead site? Speaking of that, let me go shut down my Ad Campaign, again! :p
Posted by SaniX11, 02-29-2004, 02:46 PM
I am on away message and MSN calmed down, thank god my clients are nice to me.
Posted by SaniX11, 02-29-2004, 02:48 PM
O man thats a money loser. How much is that Ad Campaign? If its a google advertisment box i feel sorry for you man, thats a few G's lost right there.
Posted by cybexhost1, 02-29-2004, 02:50 PM
Burst.Net is currently calling this a Telco Failure. Telco Failure's are not covered by Burst's SLA, seen here. Uptime Guarantee: BurstNET™ strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and is is calculated solely by BurstNET™ monitoring systems or BurstNET™ authorized/contracted outside monitoring services. If BurstNET™ fails to meet it's 99.5% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. BurstNET™ does not credit a full month's service for minor downtime. This would not be financially healthy for BurstNET™, and in turn would only negatively affect the service level BurstNET™ provides to you. "Partial refunds for partial downtime" is our standard policy. In extreme circumstances, BurstNET™ may distribute full month credits, but this is dealt with on a case by case basis. Details on how credit amounts are calculated can be found below. Exceptions: Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the BurstNET™ network caused by or associated with: -Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, "Acts of God" (ie...fire, flood, earthquake, tornado, etc...), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement -Telco Failure (ie...Verizon™ cutting a fiber line somewhere) -Backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast) -Scheduled maintenance for hardware/software upgrades -Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). BurstNET™ utilizes only name brand hardware of the highest quality and performance. -Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime) -DNS issues not within the direct control of BurstNET™ -Network floods, hacks, attacks from outside parties or individuals -Failure or error of any BurstNET™ monitoring or measurement system -Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of BurstNET™ service(s) in breach of BurstNET™ Policy and Service Guidelines (AUP), by Client or others authorized by Client. http://216.239.51.104/search?q=cache...hl=en&ie=UTF-8 32 Byte Data packets sent to 64.191.51.219 Request Timed Out. Request Timed Out. Request Timed Out. Request Timed Out. Request Timed Out. Request Timed Out. Request Timed Out. Request Timed Out. Ping Statistics for 64.191.51.219: Packets: Send = 8, Received = 0, Lost = 8 (100% Loss)
Posted by Liam Gladdy, 02-29-2004, 02:50 PM
Yeh They can't expect clients to hang on through all this much longer, at least. Its impossible to work with it, which is sad, i dont wanna leave burst, but i think, with this - the time has come.
Posted by canfone, 02-29-2004, 02:51 PM
They have a big problem with their network. If they don't explain exactly what is going on and how they are going to fix it, I am going to begin making plans to move.
Posted by catfishing, 02-29-2004, 02:52 PM
Only money lost is mine, from showing my ad, and it points to my dead server :p Usually only $10-$20 a day, but hate to waste any money, if I can help it?
Posted by bizantium, 02-29-2004, 02:52 PM
You're lucky. Some of my clients are very angry right now
Posted by EKR, 02-29-2004, 02:53 PM
John/cybexhost1, did they give you an ETA?
Posted by Spider210, 02-29-2004, 02:53 PM
Ping statistics for 66.197.149.*: Packets: Sent = 253, Received = 5, Lost = 248 (98% loss), Approximate round trip times in milli-seconds: Minimum = 34ms, Maximum = 34ms, Average = 6ms Awesome!
Posted by dxer, 02-29-2004, 02:54 PM
anyone from BurstNet with some update or you just waiting with open Ticket to you provider. I mean, it is silly to hear that you "opened a ticket" for ongoing problem where thousands of web sites are down. Does you transport provider know how many us are affected by this. I just can not belive that they are handling this this way. It is just not happening, maybe I'am dreaming...........but again about 100 of my clients are ringning so I guess I'am not dreaming.
Posted by catfishing, 02-29-2004, 02:54 PM
How did you highlight that in the Dos Window?
Posted by iNCLiP, 02-29-2004, 02:55 PM
You can ether support Burst or your customers, you can't support both! Burst is not putting food on my table! How can I support them?
Posted by Liam Gladdy, 02-29-2004, 02:56 PM
Yeh - We've never been given any kind of time or anything, sure, they don't know - but they cant expect us to jus so "Oh well, whenever you get the time - we can live with 80% packet loss til then "
Posted by Spider210, 02-29-2004, 02:56 PM
Catfish: Right click hit select all, then hit enter. And that copies it! GL
Posted by HostBlueNet, 02-29-2004, 02:56 PM
Down again?
Posted by sysc, 02-29-2004, 02:57 PM
Yeo 100% packetloss.
Posted by catfishing, 02-29-2004, 02:57 PM
Surprising how we all have such close IP's? Wonder how many are blacklisted, I haven't checked?
Posted by Flammable, 02-29-2004, 02:57 PM
Once again down. Is servermatrix any good ? Two days in a row. tut tut, unacceptable.
Posted by Spider210, 02-29-2004, 03:00 PM
That would mean it totally being down but about every 10 min I see like 3 response and then back down it goes.
Posted by cybexhost1, 02-29-2004, 03:00 PM
They are giving no one an ETA about this problem. This has been an ongoing problem the past month or so, it just worsened the past 4 days.
Posted by Xshare, 02-29-2004, 03:00 PM
Two? Guess you haven't been reading. Try Three.
Posted by catfishing, 02-29-2004, 03:00 PM
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Owner>cd\ C:\>ping 66.197.149.** Pinging 66.197.149.1** with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 66.197.149.***: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>
Posted by TundraSoul, 02-29-2004, 03:00 PM
Today I found a totally different route to my server at nocster. The second half of the trace route was through cogster servers instead of verizon. Now the seond half is just unreachable.
Posted by SaniX11, 02-29-2004, 03:01 PM
If its simply a telco failure why isnt their network still down. They claim to be fully redundant, yet one carrier down and the network goes to the shitter. Ironic isnt it.
Posted by jobvdsande, 02-29-2004, 03:01 PM
lets hope they focus on the network for a while, instead of on recruiting clients
Posted by MikeC, 02-29-2004, 03:01 PM
ive just been notified of this now myself and has been going on for four days now how are we supposed to run a business when they cant even sort their own one.
Posted by Spider210, 02-29-2004, 03:02 PM
So basically we could have this on going dayly, downtimeall the time and basically get no refund or credit for that by blaming it on the telco? I don't think so I will be getting something out of these outages.
Posted by Puckhawg, 02-29-2004, 03:02 PM
Yes, this is getting old!
Posted by sysc, 02-29-2004, 03:02 PM
You know things are REALLY bad when you dont have BurstCEO / Dan / ALEX here defending their company
Posted by catfishing, 02-29-2004, 03:04 PM
What I was thinking myself, not normal to not see a member of that staff here calming down the Masses, May mean nothing in the real world, but its a signal. Must be bad if they are not here? Paul
Posted by saint1959, 02-29-2004, 03:05 PM
That is some SLA agreement. Just about every second of downtime can be included in one of their exceptions (I knew this before I signed up though). That's like a Pizza Place offering the following guarantee: "If you don't like you Pizza, we will give you your money back" (Unless the disatisfaction is caused by one of the following: -Lack of freshness in third party ingredients, such as pepperoni, cheese, etc. -malfunctioning of third party equipment, such as oven, which may over or undercook said pizza -computer problem/error which may lead to incorrect pizza being delivered)
Posted by catfishing, 02-29-2004, 03:06 PM
saint1959, LOL, think dominoes does that!
Posted by Przemek, 02-29-2004, 03:07 PM
Do you know how long does it take to cancel a server at Nocster? Is there any required time (30 days prior or etc) in which I have to send my cancel form in order not to be charge for next month? I'm thinking about it but because their site is now down I'm unable to find out the info.
Posted by cybexhost1, 02-29-2004, 03:08 PM
Even if it wasn't included in with the exceptions, they would still deny it was their fault.
Posted by Liam Gladdy, 02-29-2004, 03:08 PM
think its 2 weeks before the next billing period.
Posted by HostBlueNet, 02-29-2004, 03:08 PM
We beat Managed.Com in thread counts!
Posted by saint1959, 02-29-2004, 03:10 PM
If the thread keeps going, maybe we can qualify to have Vegas take odds when the service will be fully restored...you know, give us hosts a chance to make some of our money back...
Posted by iNCLiP, 02-29-2004, 03:10 PM
Instead of defending their company they should of correct the problem months ago. anyway if this thread was posted in burst forum, they would just delete the thread.
Posted by catfishing, 02-29-2004, 03:11 PM
How many e-mails are you guys getting? I always assumed the average customer, didn't track his static website that closely, and outages, on the most part would go unnoticed? Do most clients even notice their site is down? Most clients believe they have a popular site in their minds, but the 300 hits a week, and the 12 pages most have, should go unnoticed? Or am i dreaming?
Posted by MikeC, 02-29-2004, 03:12 PM
ive just been notified of this now myself and has been going on for four days now how are we supposed to run a business when they cant even sort their own one
Posted by Spider210, 02-29-2004, 03:13 PM
I quote myself from yesterday's 2 hour downtime...
Posted by saint1959, 02-29-2004, 03:13 PM
catfishing, most do not notice a small outage, and many small sites may not even notice one for several hours. But all of the dedicated customers and resellers notice within minutes, and after several days of constant outages, as it has been with Nocster, just about all clients have noticed and have threatened to leave.
Posted by Spider210, 02-29-2004, 03:15 PM
omg totally... They banned me for complaining constently about the packetloss on their forums. Shows you what they think of their customers.
Posted by woolly, 02-29-2004, 03:17 PM
does anyone recommend a good dedicated server provider that accepts paypal?
Posted by catfishing, 02-29-2004, 03:17 PM
I use a reseller here on WHT, and don't even want to waste his time with an e-mail, and primarily used the service for the price break he has negotiated with burst-net. But I feel for you guys. I have a loyal following on my site, and if I get 100 approximate e-mails per outage, I can only imaging what individual host must receive? I hope everything works out, and everyone gets back to speed quickly. Thanks, Paul
Posted by woolly, 02-29-2004, 03:19 PM
damn that is a long list.. i guess these four days don't count as downtime? thats stupid. Exceptions: Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the BurstNET™ network caused by or associated with: Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, "Acts of God" (ie...fire, flood, earthquake, tornado, etc...), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement Telco Failure (ie...Verizon™ cutting a fiber line somewhere) Backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast) Scheduled maintenance for hardware/software upgrades Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). BurstNET™ utilizes only name brand hardware of the highest quality and performance. Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime) DNS issues not within the direct control of BurstNET™ Network floods, hacks, attacks from outside parties or individuals Failure or error of any BurstNET™ monitoring or measurement system Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of BurstNET™ service(s) in breach of BurstNET™ Policy and Service Guidelines (AUP), by Client or others authorized by Client.
Posted by illogix, 02-29-2004, 03:19 PM
Maybe we could form a customer group to make some pression on them. Let's say we or 1 or 2 hundredd holding our payments until it is fixed they would move their asses and fix the telco problem. It would also be nice to get a refund, I think we all deserve one. I wouldn't want to be forced to chargeback
Posted by dougefresh, 02-29-2004, 03:22 PM
I have been with them since June...I have had 2 issues in 2 months...yes it has been a drag and downtime has been long, but you know what, the others are much better!!! I had a isp charging 4x more had the same issues, so no matter where you go its the same... If you are looking for 100% uptime buy a server and buy a telco provider and put the server in you basement... there is no such thing as 100%, stop fooling yourself and if you really have mission critical customers or content build in redundant system...oh yah by the way they fail too.... 6 minutes dougefresh your on!!!!
Posted by cyanide, 02-29-2004, 03:22 PM
THIS IS........ @#$%@#$%^@#$ !!!!!!!!!!!!!!!!!!!! ... and I'm supposed to set up a couple new clients today
Posted by Spider210, 02-29-2004, 03:23 PM
I know the answer for this: Since they know they don't have to give any credits as it 'falls' under their sla they are going to take their sweet A** time to fix it. Using the least amount of resources and $.
Posted by Schaap, 02-29-2004, 03:23 PM
I'm hosted at Hostnoc for 7 days now. (I ran away from managed.com) From the 7 days I got hosted, 6 of them were absolutly HORRIBLE! Even the first day, some of my clients that were using the cogentco line were having 30% packetloss. currently, I cannot afford to stay longer with them.. When will this problem be fixed? They are working on it for 6 days now! I expected more quality then managed.com cause I pay $55 more monthly. So far I can't say "You get what you pay for". Just my 2 eurocents..
Posted by Spider210, 02-29-2004, 03:25 PM
Correction **working on it** past 2 months
Posted by illogix, 02-29-2004, 03:25 PM
Schaap, Same thing for me. Except that it is going on since more than a month. More than 30 days of nightmares.
Posted by catfishing, 02-29-2004, 03:26 PM
dougefresh, I am with you bro, but it seems over time, the network stills fails to perform on a long term basis. I hope, like you, its an easily fixable issue, that can be found and resolved. It gets annoying after awhile. Thanks, Paul
Posted by illogix, 02-29-2004, 03:27 PM
Also, it doesn't look like they care to explain the problem here. Looks like they don't even know how they will fix the problem. Will this turn out like the "Cogent disconnected us and we will be back up in 1 week" FDC problem ?
Posted by iNCLiP, 02-29-2004, 03:28 PM
He maybe talking about Hostnoc
Posted by Spider210, 02-29-2004, 03:29 PM
HostNOC is burst.net/nocster last I remember...
Posted by Xoopiter-Jeff, 02-29-2004, 03:31 PM
Thank god I switched to Sm last month. Think its the best thing I have ever done! Lol Jeff
Posted by iNCLiP, 02-29-2004, 03:32 PM
I hope you not saying that they did not pay the bill?
Posted by catfishing, 02-29-2004, 03:34 PM
SmokinDesign, Feel good in the warm glow of a "Working Server". I'm sure at first you were in doubt, but this thread should reaffirm your decision. Let us know of any danger areas or problems encountered? Thanks, Paul
Posted by iNCLiP, 02-29-2004, 03:34 PM
ohhhhhhhhh boy, I learn something new
Posted by illogix, 02-29-2004, 03:35 PM
No, I'm just saying that if they can't fix the telco issues, it will probably take them a few days to get transport through another telco :\
Posted by dxer, 02-29-2004, 03:35 PM
Did someone of you guys called them and what they say now ?
Posted by sightz, 02-29-2004, 03:36 PM
Luckily I used yesterday's "temporary up-time" to backup my biggest clients on my SM box. Looks like I will be going live with their sites over there a little earlier than I want to!
Posted by illogix, 02-29-2004, 03:37 PM
What scares me is that they didn't give any ETA and didn't tell us what the problem is. That leads me to think they don't have a solution
Posted by cybexhost1, 02-29-2004, 03:39 PM
If they had a solution, it would of been fixed 2 months ago when this whole mess started.
Posted by Xoopiter-Jeff, 02-29-2004, 03:40 PM
What do you mean by "Let us know of any danger areas or problems encountered?"
Posted by Spider210, 02-29-2004, 03:41 PM
Call them I dare ya! I swear the last time I called ... well... I ain't bringing that back up but, I bet if you search around you will find my post about it.
Posted by jobvdsande, 02-29-2004, 03:42 PM
i'll think they'll have a boot-sale monday selling off all the unneeded hardware... 500+ servers or somthing
Posted by iNCLiP, 02-29-2004, 03:43 PM
does anyone know of any spacial deal on he.net network?
Posted by Xoopiter-Jeff, 02-29-2004, 03:44 PM
BVS must be a busy guy to day with all these people wanting to move to the planet
Posted by catfishing, 02-29-2004, 03:44 PM
Grass is always greener on the other side, until you find out that grass has to be mowed also. Meant: If you have experienced any first hand problems, please provide them, so myself, or others who me contemplating a move, would be aware of any hot areas that do not immediately show thru. Thanks, Paul
Posted by cybexhost1, 02-29-2004, 03:46 PM
I know we have had several Dedicated Server inquiries lately. Our Dedicated Servers go through Server Matrix (The Planet).
Posted by Spider210, 02-29-2004, 03:48 PM
How long has it been done today I lost track...
Posted by Xoopiter-Jeff, 02-29-2004, 03:49 PM
Yea Im gettin lots of e-mails to what a great spurt for business Thanks burst net!
Posted by cybexhost1, 02-29-2004, 03:52 PM
Too Long
Posted by sightz, 02-29-2004, 03:53 PM
Thank YOU to the poster who reminded me to pause my Google adwords!!! 2:55pm - Think I will call Burst for an ETA...
Posted by HostMidwest, 02-29-2004, 03:53 PM
I've been thinking about switching to a provider that offers a reseller program that's relatively easy to get into... Any suggestions? I know ServerMatrix and GNAX have reseller programs, but is there any way I can get in if I'm only bringing two or three servers over?
Posted by cybexhost1, 02-29-2004, 03:54 PM
Have fun.
Posted by cybexhost1, 02-29-2004, 03:56 PM
For Server Matrix's Reseller program, you need to have two boxes with them already, for at least 90 days. Then you will be getting the following prices: Reseller Pricing. ----------------- (To qualify for reseller pricing you must have had 2 servers with us for at least 30 days) Reseller prices are not valid with the $99 setup option. (Celeron 1.7 and P4 2.4 have no reseller discount) Celeron 2.4=$10 off P4-2.8=$20 off P4-3.0=$20 off Dual Xeon=$20 off RAID & SCSI servers=$20 off Resellerz=$20 off
Posted by MikeC, 02-29-2004, 04:08 PM
this is starting to get rediculous now as i could have made a big sale today but they cant even check see what the server is like
Posted by MonkeyFiles, 02-29-2004, 04:10 PM
Now I am getting mad at this. My sit has been down way to much... I just don't wanna leave my host. :\
Posted by Xoopiter-Jeff, 02-29-2004, 04:11 PM
Yea what a bummer. Hopfully burst will get there act together.
Posted by sightz, 02-29-2004, 04:12 PM
3:15pm - 20 minutes - 240 rings...
Posted by toma1708, 02-29-2004, 04:15 PM
Do they realize that their lack of response here is not a very clever policy in term of communication ?
Posted by Xoopiter-Jeff, 02-29-2004, 04:15 PM
lol 240 rings!
Posted by MonkeyFiles, 02-29-2004, 04:18 PM
OH NO THEY ARE TURNING INTO NETSTARTZ
Posted by cybexhost1, 02-29-2004, 04:19 PM
As I said before,
Posted by Schaap, 02-29-2004, 04:24 PM
This is horrible. Wich I never got my server with them. I would be so glad if someone else did the same offer :-/
Posted by sightz, 02-29-2004, 04:24 PM
3:25pm - 30 minutes - 360 rings Got disconnected. Guess I won't go for the record today I used my time wisely though - restoring backups of my sites onto a server at another DC! Guess who won't be a Burst customer much longer?
Posted by sysc, 02-29-2004, 04:24 PM
They have no ETA, there is no use in calling..
Posted by thedavid, 02-29-2004, 04:26 PM
Merged another thread
Posted by sysc, 02-29-2004, 04:28 PM
This has to be the largest outage thread ever.....
Posted by cybexhost1, 02-29-2004, 04:28 PM
Normally they do a pretty good job keeping their customers, or should I say previous customers, informed. They could be doing one of many things right now. 1. Attempting to fix the problem, for the 1,000,000th time this month, too busy to communicate. 2. In conference with their Lawyers on how they can legally get out of this mess without paying thousands in SLA Gurarntee's. 3. Taking a long deserved rest, as they have been working on this for the past two months non-stop without success. 4. Playing Pictionary 5. Watching the tube, enjoying a cold one. Bottom Line: They are doing anything, but fixing our problem.
Posted by MonkeyFiles, 02-29-2004, 04:30 PM
I think they doing #4 and #5
Posted by cybexhost1, 02-29-2004, 04:30 PM
Congratulations, your the 100th Thread Merged into this one. You have just one a brand new Burst.Net Box, too bad it doesn't work.
Posted by catfishing, 02-29-2004, 04:32 PM
4. Playing Pictionary LOL! Think Sundays is a bad day to get things fixed. I'm sure the old time Techs are probably trying to log into my site, to hone up on their catfishing skills, wondering why its down, and e-mailing me that I suck right now, and I should move DC's! LOL
Posted by cybexhost1, 02-29-2004, 04:34 PM
Too bad they can't e-mail you.
Posted by MikeC, 02-29-2004, 04:35 PM
i thought they had laptops with dial up access why dont they even use one of them for 10 minutes to let us know what the hell is happening.
Posted by cybexhost1, 02-29-2004, 04:36 PM
We have decided that they are way too busy playing Pictionary.
Posted by mithilesh, 02-29-2004, 04:36 PM
Will any body tell me from how long they are down .Any idea till when they will recover it. Thank You mithilesh
Posted by MonkeyFiles, 02-29-2004, 04:36 PM
they don't want to find a phone cord.
Posted by HostJedi, 02-29-2004, 04:37 PM
We are currently working with CTSI on getting the circuit back up. When we have information we will make it available. We are all very busy working on resolving the issue right now.
Posted by bizantium, 02-29-2004, 04:37 PM
I'm very dissapointed put all of my clients' boxes into their network. Anybody have good experience with Liquidweb.com? I'm seirously considering move to them.
Posted by MonkeyFiles, 02-29-2004, 04:38 PM
YAY a Burst Net person.
Posted by cybexhost1, 02-29-2004, 04:38 PM
Last edited by thedavid; 02-29-2004 at 07:41 PM.
Posted by cbwass, 02-29-2004, 04:38 PM
The Speed the Internet Travels
Posted by MikeC, 02-29-2004, 04:38 PM
thank you for finally giving a response. all helps.
Posted by Schaap, 02-29-2004, 04:39 PM
Finally! An answer! (It only took us about 400 replies..) Q: Will we get a refund?
Posted by MonkeyFiles, 02-29-2004, 04:39 PM
Last edited by thedavid; 02-29-2004 at 07:41 PM.
Posted by sysc, 02-29-2004, 04:41 PM
Updates are nice
Posted by MikeC, 02-29-2004, 04:41 PM
I doubt it! come on... lol
Posted by cybexhost1, 02-29-2004, 04:41 PM
View my thread here. http://www.webhostingtalk.com/showth...&pagenumber=25
Posted by X-Istence, 02-29-2004, 04:42 PM
Circuit down again? Come on, should at least have some backup stuff sitting there. Rip the routers down, and put brand new ones in, reconfigure em. Should take someone fast at typing and experienced no more than 2 hours max. Anyways, are you finally popping in that new fiber?
Posted by dxer, 02-29-2004, 04:43 PM
We are all very busy too, answering our clients and listening to bad language from them. Further more I think we all will be very busy resolving all this refunds to our clients in the coming days.
Posted by cybexhost1, 02-29-2004, 04:46 PM
That's why you put a nice Disclaimer inside of your AUP/TOS: CybexHost will not be responsible for any damages your business may suffer. From such acts of war, fire, earthquakes, terrorism, acts of God, floods, vandalism, network outages not caused by CybexHost, viruses, hacking, mechanical failure, loss of power, and loss of data due to uncontrolled reasons. CybexHost disclaims any warranty or merchantability or fitness for particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by CybexHost and its employees. CybexHost makes no warranties of any kind, expressed or implied for services we provide. CybexHost reserves the right to revise its policies at any time without prior notification. Cybex Hosting has final decision on all terms of service, and as to what constitutes a violation of these terms. Burst.NET's Disclaimer: We are not responsible for anything, for any reason, at any time.
Posted by X-Istence, 02-29-2004, 04:48 PM
Neat cybexhost. No need to refund anyone for you
Posted by Spider210, 02-29-2004, 04:50 PM
Maybe Burst didn't pay their bill ^_^
Posted by cybexhost1, 02-29-2004, 04:50 PM
It is beyond our control, our clients accept this, and adjust accordingly. If it was up to us, everything would be up and perfect all the time, but it isn't. Of course, we are not currently charging them for their hosting during this outage, however no bonuses or refunds will be issued due to any SLA Guarantee.
Posted by bizantium, 02-29-2004, 04:52 PM
I just refunded $75 value to my new client. Can't blame him since he signed up 6 days ago and to date experience very bad network problem everyday. What can I say? He even did not know what's CTSI is. He said "for me downtime is downtime and goodbye"
Posted by X-Istence, 02-29-2004, 04:54 PM
I am just happy that only our main site is hosted at burst. All customers are on a server at SM.
Posted by FredTT, 02-29-2004, 04:55 PM
This is not good. Most my clients understand but there are a few hard headed ones that think I can do anything. :/ I'm thinking about notifiying PayPal about this. Just in case anyone of those clients files a complaint. Should I?
Posted by cybexhost1, 02-29-2004, 04:56 PM
Yes, all shared hosting, including our main site are all still at Burst.Net. For a while we have been planning on moving EVERYTHING to SM, however at this time only new Dedicated's got to SM. This is just pushing us over the edge. CybexHost, along with the majority of the posters of the biggest Thread WHT has ever seen, will soon be leaving Burst.Net, leaving them more time to play Pictionary, as mentioned before.
Posted by sysc, 02-29-2004, 04:56 PM
Just refund them, the customer WILL win.
Posted by cybexhost1, 02-29-2004, 04:57 PM
Well, it depends. Are your clients demanding their money back, or just upset? If they are just upset, there is no need to notify PayPal. If they are demanding their money back, threatening to notify PayPal as a part of their 'Buyer Protection Program,' then I guess it wouldn't hurt. Even if you don't, PayPal still investigates both parties, so either way you'll be safe.
Posted by Spider210, 02-29-2004, 04:59 PM
I am a customer of Burst shouldn't I 'Just get refunded"??
Posted by cybexhost1, 02-29-2004, 05:02 PM
Ok, everyone, especially Spider210 here, READ MY POST. http://www.webhostingtalk.com/showth...&pagenumber=25 This explain's Burst's Disclaimer stating they are not responsible for anything, for any reason, at any time. (You can also view it yourself by clicking here http://216.239.51.104/search?q=cache...hl=en&ie=UTF-8 ) A telco outage is plainly sighted here as a disclaimer, so technically no refunds should be issued, however it wouldn't hurt to attempt.
Posted by mainarea, 02-29-2004, 05:06 PM
You are incorrect. If a client files a complaint with PayPal, just let them know that it's not for a physical good, & you'll automatically win since they don't cover services, only physical goods, under their buyer protection policy. - Matt
Posted by sysc, 02-29-2004, 05:08 PM
No, that is where your wrong they cover any payment made within 30 days of the complaint.
Posted by X-Istence, 02-29-2004, 05:08 PM
SM has been great to us. No downtime, whatsoever except the time a client had an insecure script and we kinda got owned, nothing done, just a spambot, we copied all client data's and they reinstalled it and we were back .
Posted by DGHoster, 02-29-2004, 05:12 PM
nooo!! my server is down again for like more than an hour.. will this ever end?! [offtopic] you guys mentioned SM - can you give me a url or something? I'm seriously considering moving.. I am thinking about managed.com 'cuz I seriously know no others who are affordable [/offtopic] - Ben
Posted by sysc, 02-29-2004, 05:13 PM
^^ might want to do a search on managed, they arnt much better than burst.
Posted by CybexHost, 02-29-2004, 05:13 PM
http://servermatrix.com/ Many have moved because of the troubles at BURST
Posted by Xoopiter-Jeff, 02-29-2004, 05:13 PM
www.servermatrix.com
Posted by engnet, 02-29-2004, 05:14 PM
I fear a lot of casualties from this weeks escapades at Burst Network, not only is there a large client base screaming for blood. But many business’s that will permanently damaged through the fantastic and very redundant network/infrastructure we were all told about. We only hold an educational site on our burst server, but I wish all hosting companies that are caught up in this mess the best of luck over the coming hours. Chris
Posted by illogix, 02-29-2004, 05:15 PM
For how many hours it's been down now ?
Posted by DGHoster, 02-29-2004, 05:15 PM
omg I love this place I just refresh and get an answer.. Anyways I'm going to check other companies now as I still havent' started offering hosting - I'm running a big network of sites (7 domains and 5 more are under construction) on my server - dghoster will be started after this 5 - I want a fresh start so I think I'm going to get my servers from a different source.. By the way I'm with burst for like 6 months and I don't recall any other *huge* downtimes - ohh well I'm senile anywayz Last edited by DGHoster; 02-29-2004 at 05:19 PM.
Posted by cybexhost1, 02-29-2004, 05:15 PM
Hours? Try a majority of the past 2-3 Days.
Posted by CybexHost, 02-29-2004, 05:15 PM
Yes, I also believe that there will be a massive fallout. BURST needs to get it together and get organized. There are many angry hosts out there that would have no problem moving elsewhere (me).
Posted by Schaap, 02-29-2004, 05:17 PM
This might be a bit offtopic but: Is there anyway you can get a SM server whitout the setup fee? If so, i'm intrested
Posted by mainarea, 02-29-2004, 05:18 PM
Incorrect again. PayPal Buyer Protection covers: Tangible items (physical goods that are shipped to you) only. Services and intangible items are not covered. Limitations: Claims must be filed within 30 days of the PayPal payment Does not cover cases where you are disappointed with the item you have received http://www.paypal.com/cgi-bin/webscr...p-info-outside Reading does help. I know the policies inside & out due to the sheet amount that we process through PayPal. The item sold in the listing must be a tangible, physical item or good which can be shipped. All other items are ineligible for PayPal Buyer Protection coverage, including but not limited to intangible goods, services, quasi-cash, gift certificates, and downloadable or streaming content. Motor vehicles (including cars, boats, and planes), and Live Auctions will not be covered. In addition, items prohibited in the PayPal Acceptable Use Policy are ineligible for coverage. If an item does not meet the above requirements, it is ineligible for PayPal Buyer Protection coverage http://www.paypal.com/cgi-bin/webscr...cy_pbp-outside - Matt
Posted by FredTT, 02-29-2004, 05:20 PM
I think I should still let them know. Becuase if someone does a chargeback...
Posted by sysc, 02-29-2004, 05:20 PM
Paypal has no control over it if the CC company provides the chargeback, paypal just takes the money back issues the chargeback fee.
Posted by Opie, 02-29-2004, 05:21 PM
Well I'm done with burst, my site is too big for all this packet loss and downtime. Already have 2 servers with SM and havn't had any downtime since I purchased them
Posted by EKR, 02-29-2004, 05:21 PM
BVS: http://www.webhostingtalk.com/showth...hreadid=241983 Beachcomber: http://www.beachcomber.net/dedicated.shtml
Posted by Xoopiter-Jeff, 02-29-2004, 05:23 PM
Nope Cheapest setupfee is $49.99
Posted by DGHoster, 02-29-2004, 05:25 PM
ohh yah PayPal BP only covers physical goods... bet that gets BurstNET do a lot of *phew*(s) hah? ohhh well thank heavens I love spending money - I got like 2 backup hosting places - thing is it will take a day for DNS to update - I'm starting to reconsider lol! I can't believe I paid 'till August!!!! grrr I'm so stupid I spend all the money I make on more servers and space from Burst becasue I'm a spendaholic so I always restrict maself by spending all my pure income on enlargin' ma contract :'(
Posted by FredTT, 02-29-2004, 05:26 PM
I'm considering stopping selling BurstNet servers. I'll have to sleep on it.
Posted by engnet, 02-29-2004, 05:30 PM
might be worth removing this from the burst/nocster site, if we ever get a service again: "The network is connected via OC-Level fiber connections to Verizon (Formerly Bell Atlantic PA) & Cambrian™, as well as gigabit fiber from PPL Telcom, (a sub-division of Pennsylvania Power & Electric - PPL) and Commonwealth Telephone (CTSI), NorthEast PA's 2nd largest Telco. utilizes 100MBPS Gigabit Fiber from Global Crossing and 100MBPS Metro Fast Ethernet drops from Level3, Verio, XO Communications MFN/AboveNET (3rd QTR), & Cogent For redundancy, is currently running BGP4 (border gateway routing protocol) to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the other(s). If one line gets congested, it will load balance the traffic." Chris
Posted by sightz, 02-29-2004, 05:32 PM
I'm starting to feel like a fricken genius because I asked Burst reduce my nameservers' TTL to a few hours last week. The sites I moved to Servermatrix today have already propagated! Wahoo. My biggest clients won't be screaming at me quite as much tomorrow!!!
Posted by sysc, 02-29-2004, 05:33 PM
Just got through, still no eta.
Posted by DGHoster, 02-29-2004, 05:34 PM
^^^ how are you going to get their data into the new server?... If you'll tell me u actually back up stuff I'll be like uberly shocked.. so don't..
Posted by sightz, 02-29-2004, 05:40 PM
I took advantage of yesterdays unexpected uptime to move as many sites as I could. I was holding off on my biggest ones, but today's idiocy has prompted me to restore them from backups. Do I have backups - YES! both in the office and at an offsite facility! If you don't have backups you can lose your entire business literally overnight.
Posted by akaKul, 02-29-2004, 05:46 PM
So what the heck is going on with MainArea ... Ive been having crap network issues (the worst ive seen in years) over the last 3 months... now there is no network at all. I will be certainly taking my business elsewhere ASAP. MainArea, my advice is get the heck away from BurstNet - as they have just lost you my business and I am sure they will loose you more in the coming days ....they dont have a network that i'd recomend as a backup network... let alone the main one. Do they have any idea of what redundancy actually is? Might you suggest to Burst Net that having their support ticket system inside THEIR own network is a total dumbass ameture move.
Posted by Liam Gladdy, 02-29-2004, 05:46 PM
*sighs* Why the hell wont they talk to us?! -Liam
Posted by Shaw Networks, 02-29-2004, 05:47 PM
Has Burst.net ever given customers refunds? I'm really looking for one and to just move to ServerMatrix.
Posted by sysc, 02-29-2004, 05:47 PM
dunno, from the sounds of they(network engineers) are not telling anyone anything as even their support techs are clueless atm.
Posted by kaosweaver, 02-29-2004, 05:49 PM
Refund ... don't care about that right now, I just want my data, that is all.
Posted by FreshStart, 02-29-2004, 06:00 PM
rsync is your friend - I started doing rsync backups twice daily a few weeks ago. I am a little shocked we have no ETA. The most disturbing thing is that I still get a few packets through every 10-30 minutes, and I wonder if we're seeing the actual current performance level of the transit, or some unusual circumstance like an attempted repair.
Posted by server4sale, 02-29-2004, 06:01 PM
Yes. SLA credits actually
Posted by mainarea, 02-29-2004, 06:03 PM
I understand your frustration fully. Please send me an email (sales@focalservers.com). You'll be able to stay with us but take a server in another datacenter - we already have servers available in another DC (FocalServers.com) & we're attempting to hammer out another 1 or 2 deals out as I type this. We won't be able to match pricing, but I can definitly give you something within $20 of your current price, maybe a little less on a network with 99.9% uptime. - Matt
Posted by DPI, 02-29-2004, 06:04 PM
Seems to be "another" problem with one of the transport providers... ^^From Aim
Posted by Xoopiter-Jeff, 02-29-2004, 06:07 PM
If Burst comes back online for any period of time and any one needs important databacked up I have space available you can move it to. Im NOT asking anything for this and its just till you are able to move to another server. Everyones lost enough from this as it is. Add me to msn Planethosted@hotmail.com if you need it. Jeff
Posted by dolbyac3, 02-29-2004, 06:08 PM
Kind of weird it seems to be happening around the same times the past couple days. Or maybe its just when I notice it. hehe
Posted by Xshare, 02-29-2004, 06:11 PM
Did you just happen to miss the thirty page thread right under this?
Posted by DPI, 02-29-2004, 06:13 PM
well aware of it..Thats from earlier this week though.
Posted by HostMidwest, 02-29-2004, 06:14 PM
If you're spending $80/month on a server, spending an extra $10/month for offsite backups is a VERY wise move. Thank goodness I'm backed up at GNAX. Otherwise, I'd be screwed right now.
Posted by bobpires, 02-29-2004, 06:16 PM
What's GNAX? This is insane from Burst now. To not even have an ETA is ridiculous.
Posted by IHSL, 02-29-2004, 06:18 PM
It's sad to see another provider go down the toilet. Let's face it, Burst simply don't seem to either want/ nor have the means to have issues fixed, and keep a respectable uptime. My advice: plop yourselves a server or two over to Global Compass (through cyberwurx). Simon
Posted by HostMidwest, 02-29-2004, 06:18 PM
Fred (HiyaCorp), If you guys can come up with some servers that are within about $10-$20 of what I'm paying you guys for Nocster Servers, please let me know. I was looking at your prices for GNAX, and switching to them is going to take my monthly payments from $70/month to around $120. Bob, GNAX is another DC, that also happens to offer backup services.
Posted by Chatmag, 02-29-2004, 06:18 PM
Someone must be able to get onto our site somehow. I logged into our AdSense account, and see an increase in views, not a lot, but it is climbing slowly.
Posted by Liam Gladdy, 02-29-2004, 06:20 PM
yesturday, strangely, canadians got in before the rest of the world.. But then, it could be cached pages?
Posted by Xoopiter-Jeff, 02-29-2004, 06:21 PM
Im from canada and no site hosted on burst are veiwable right now. Or atleast none ive tryed.
Posted by bobpires, 02-29-2004, 06:26 PM
Affhosting - thanks. I've been looking around and I'm finding it hard to find info about the back-up service. Do you have a link or something, please?
Posted by Spider210, 02-29-2004, 06:28 PM
How manys hours is this? 5?
Posted by bizantium, 02-29-2004, 06:30 PM
4 hours of downtime and still counting. I lost a lot of time, reputation and money. Worst yet, there's no update at all from BurstNet official yet.
Posted by X-Istence, 02-29-2004, 06:32 PM
It was up this morning with HUGE packetloss.
Posted by DPI, 02-29-2004, 06:33 PM
well...Check this out. Upon reading the copy of the t.o.s. I've printed out, Burstnet says no refunds will be for issues with any telco. So really, alot of problems here could have been burstnet, and we could have gotten refunds. Fearing losing money for that month burstnet puts the blame on one of the telco's so they don't have to process refunds. Either way, where's the f00kin redundancy? Diverse fiber paths are nice too...
Posted by X-Istence, 02-29-2004, 06:36 PM
DPI: They only have one fiber, which they had many resellers come in on as well. They are getting another physical fiber being put in to REALY provide redundancy.
Posted by Chatmag, 02-29-2004, 06:36 PM
It was either post something on topic, or entertain you all with my singing, your choice
Posted by server4sale, 02-29-2004, 06:36 PM
They are waiting for XO to start that second fiber i guess.... which hasnt been done yet
Posted by Xoopiter-Jeff, 02-29-2004, 06:37 PM
lol All these Burst customers are gonna need somthing to cheer them up when this is all over with. Jeff
Posted by X-Istence, 02-29-2004, 06:38 PM
they are talking about the same thing.
Posted by akaKul, 02-29-2004, 06:40 PM
Bahh, no redundancy, I can do that from my bedroom... after all if i wanted no redundancy, I would run a server from my bedroom.... But I don't and won't ...because I want redundancy. Stupidly I beleived I was being supplied from a datacenter that has redundancy.
Posted by FreshStart, 02-29-2004, 06:44 PM
Oh man. I can do redundancy from my bedroom. In fact, I'm contemplating moving the service to my bedroom temporarily, as I do have a backup here. 60kb/s is better than 0kb/s -- but will have to configure a server, and I'm not equip to do that quickly here.
Posted by DPI, 02-29-2004, 06:48 PM
hm... I do have a spare mandrake box...and a static ip...now there's an idea.
Posted by Spider210, 02-29-2004, 06:54 PM
Share it with all of us!!! (I hope to god it is a dual 3.06ghz xeons)
Posted by woolly, 02-29-2004, 06:55 PM
that isn't very smart of burst.net because that will make them loose their reputation and they will loose money in the long run.
Posted by DPI, 02-29-2004, 06:55 PM
500 mhz celeron lmao
Posted by Xoopiter-Jeff, 02-29-2004, 06:56 PM
lol that will power all of bursts customers. The mighty celeron!
Posted by engnet, 02-29-2004, 06:57 PM
Woolly, Think its shows that burst could not care less about there clients now (6hrs) today and counting. Chris
Posted by saint1959, 02-29-2004, 06:57 PM
Downtime here has been over 5 hours. They say they are working on the problem, but how much work is there to do? At this point I am beginning to wonder if they will even be up within the next 24 hours. In regards to the refunds there is probably nothing we can do because of their SLA exceptions, but if they advertise redundancy and they don't actually have redundancy, I am sure that collective action can be taken against them for false advertising. Just a thought...
Posted by Cirtex, 02-29-2004, 06:58 PM
So frustrating...
Posted by engnet, 02-29-2004, 07:00 PM
Does anywere do Plesk key rental, if anyone has any info can you email me on chop@blackpool.ac.uk Many Thanks Chris
Posted by MonkeyFiles, 02-29-2004, 07:01 PM
Are the sites all still down?
Posted by FredTT, 02-29-2004, 07:01 PM
As I recall though, 7 hours of downtime in a row will get you a refund no matter what.
Posted by DPI, 02-29-2004, 07:01 PM
hm... we can call it "whtcon" but really it'll be a gathering of everyone in a class action lawsuit. [/lawyer]
Posted by jobvdsande, 02-29-2004, 07:03 PM
5 horus here as well... wonder if my the global-dns directories will still remember me after this crash... lol
Posted by kaosweaver, 02-29-2004, 07:03 PM
LOL! Heck, I have a 384kb/s outbound stream and a static IP, maybe I should have one on backup for these 'outages'.
Posted by MonkeyFiles, 02-29-2004, 07:13 PM
My upload is 233 WIRELESS... I am gonna setup a small thing saying the server is down when people vist it. Should make people happy... I think. http://www.dslreports.com/speedtests...com/1078096346
Posted by FreshStart, 02-29-2004, 07:13 PM
If I were only so lucky, I kid you not, I'd have moved my DNS about 4 hours ago.
Posted by cybexhost1, 02-29-2004, 07:18 PM
Nice one, that one was better than my "The village sent it's idiot" comment. The village has sent it's idiot.
Posted by SVisions, 02-29-2004, 07:19 PM
Man am I glad I switched off of burstnet just yesterday.
Posted by Xoopiter-Jeff, 02-29-2004, 07:19 PM
Lucky you. lol I did that 30 days ago
Posted by sightz, 02-29-2004, 07:20 PM
So when (if?) Burst comes back online, I wonder just how much of the traffic will be cPanel backups and WHM account moves? I know all I have left to do is move a few sites, and as soon as I see some green on my host monitor I'm going to start.
Posted by MonkeyFiles, 02-29-2004, 07:20 PM
lucky luck you
Posted by HostJedi, 02-29-2004, 07:21 PM
Latest update we have is that CTSI is enroute with a GIG-E test kit, and replacement card(s) for their gear. No further information is available at this time. When we have such information, we will make it available to you.
Posted by brn2h8, 02-29-2004, 07:21 PM
After searching for a reputable company to change to, I decided I will be leaving Burst to go with midphase.com, where my resources will double and my monthly expenses will decrease.
Posted by jobvdsande, 02-29-2004, 07:21 PM
thanks.... kinda strange... i'm getting used to the fact of outage. Luckily i don't have clients... I really feel very bad for you guys out there that cannot do a thing... then wait... so you can go back to business... Thumbs up for you all... fingers crossed that Nocster will cut itself a way through the problems instead of the cables!
Posted by MonkeyFiles, 02-29-2004, 07:22 PM
You gotta feel bad for how much business they gonna loose.... Oh wait no you not because you are also loosing business.
Posted by cybexhost1, 02-29-2004, 07:23 PM
The village sent it's idiot again. A test kit? All of this for a Test Kit? Um.. ya, we are going to test out the network a little most, put in some replacement card(s), then we will play around with it some more, lose some more packet's, then maybe, just maybe, a year later, EVERYTHING WILL WORK!
Posted by thedavid, 02-29-2004, 07:24 PM
Merged these threads together as they all deal with 1 issue. Here's how I like to handle it: For as long as 1 issue causes problems (CTSI telco failure in this case) keep it all in one thread unless it's been fixed and returns. It hasn't been fixed in this instance, so it's basically 1 'issue'. Once the issue is resolved, I'll cap this thread and new ones can be started. Helps keep everything in one place and more accurately reflects a providers uptime (IE, you don't see 4-5 threads on 1 issue, with people responding to all of them at once) and helps make sure everyone has the same info (if burstnet posts an update, SMA doesn't have to post it to every thread and it means he won't forget one) But yes, it's probably going to be a record for the 'most merged thread' as was posted earlier -David
Posted by Xoopiter-Jeff, 02-29-2004, 07:25 PM
Whats the record for # of pages on WHT?
Posted by thedavid, 02-29-2004, 07:28 PM
Don't know about pages, as you can modify how vbulletin is displayed within your control panel (mine's set to the max so I have way less pages than a default user). But... This is the number one thread in regards to replies in this network outages forum. Currently: 571 replies and 16,782 views Which is over 100 replies longer than the next longest. -David
Posted by MonkeyFiles, 02-29-2004, 07:29 PM
39 pages for default users.
Posted by Cirtex, 02-29-2004, 07:29 PM
And we just ordered another server from Nocster yesterday...
Posted by Xoopiter-Jeff, 02-29-2004, 07:30 PM
Thanks David
Posted by MonkeyFiles, 02-29-2004, 07:30 PM
unorder it
Posted by thedavid, 02-29-2004, 07:30 PM
15 for me It makes it easier to read - to change it, go to your 'profile' and click on 'Options'. change the value for "Default Posts per Thread" - I set mine to 40.. Less clicky-clicky.
Posted by cybexhost1, 02-29-2004, 07:31 PM
As posted earlier by me. Originally posted by CybexHost1 -------------------------------------------------------------------------------- Originally posted by thedavid -Merged another thread- -------------------------------------------------------------------------------- Congratulations, your the 100th Thread Merged into this one. You have just one a brand new Burst.Net Box, too bad it doesn't work.
Posted by Mbarb, 02-29-2004, 07:31 PM
6 hours to get someone dispatched when the circuit is 100% down. You obviously have no pull with this company. I can not wait for the line to come up so I can get my data and run.. fast and far...
Posted by FredTT, 02-29-2004, 07:31 PM
Only One We ordered 4 on Fri.
Posted by MonkeyFiles, 02-29-2004, 07:33 PM
Congratulations joshiee you started the longest thread EVER on WHT.
Posted by cybexhost1, 02-29-2004, 07:34 PM
Your Prize: You get to play a game of Pictionary with the Burst guys, while they are attempting to fix the problem.
Posted by MonkeyFiles, 02-29-2004, 07:35 PM
lol that is great
Posted by bobpires, 02-29-2004, 07:35 PM
Cybex, stop trying to be funny. Some of us are suffering here without you rubbing it in. And just for the record, 'The village sent its idiot', not "it's idiot".
Posted by thedavid, 02-29-2004, 07:36 PM
You guys have a way to go with that - I said it was for this forum, meaning the network outages and updates one - you still have a couple hundred left before you beat these: http://www.webhostingtalk.com/forumd...daysprune=1000 As for the free burstnet box.... nah
Posted by cybexhost1, 02-29-2004, 07:36 PM
For the record, my hosting company is on Burst.Net too, so don't think I am not suffering, because I/we are.
Posted by phpdeveloper, 02-29-2004, 07:37 PM
cybexhost1, I am not trying to defend Burstnet or anything, but your remarks are just insulting, I would delete those if I were a mod here. I am in no way affiliated with Burstnet, understand your frustration, but you shouldn't call anyone an idiot in this forum, I believe it's against the rules.
Posted by cybexhost1, 02-29-2004, 07:40 PM
Nine more pages to go.
Posted by TundraSoul, 02-29-2004, 07:40 PM
I hear that, this is ridiculous. My customers are no longer accepting my excuses. This is costing me both customers and credibility and who's going to compensate me for that?
Posted by bobpires, 02-29-2004, 07:41 PM
Fair enough then. You must be drunker than I am
Posted by 7de5igns, 02-29-2004, 07:41 PM
Wow, I had about 50 e-mails today in my support account what is going on? Nocster better fix this soon. 7 Servers and not a single one reachable. Really don't need this right now, its been a bad weekend already.
Posted by cybexhost1, 02-29-2004, 07:41 PM
I guess you haven't heard the saying, The Village has sent it's idiot, or the your village called, they are looking for their idiot. Can ANYONE take a joke around here?
Posted by HostBlueNet, 02-29-2004, 07:43 PM
Wow I went to some where for 3 hours and its still down?
Posted by thedavid, 02-29-2004, 07:44 PM
Edited the idiot stuff in the posts as it's *really painful* to split threads once they get this long. I did just get online an hour ago or so and haven't been able to read quite all of the pages so far - but it is indeed against the rules to call names, so lets keep it out of this forum, ok? -David
Posted by ThePrimeHost, 02-29-2004, 07:44 PM
yep still down...thank goodness only two of our servers are there.
Posted by DPI, 02-29-2004, 07:45 PM
hm..think back to wed. Remember when they had the "issue" with the "telco" We recieved no updates on aim, as it was not signed on...nor did we hear anything on here. Today: another "issue" with the "telco" but aim is signed on, and we have gotten updates...hm..something to think about.
Posted by saint1959, 02-29-2004, 07:45 PM
I think Cybex is just trying to make light of a very frustrating and unacceptable situation from BurstNet. When a DC posts a response after 6 straight hours of downtime that a tech is 'en route' to check out the problem, I think harsher words than 'idiot' would even be justified.
Posted by Xoopiter-Jeff, 02-29-2004, 07:45 PM
Every one is in trouble now so it doesnt help yelling at each other on the board. Cybex was just trying to lighten spirits in this crappy time. No need to get hostile
Posted by HostBlueNet, 02-29-2004, 07:46 PM
Also if anyone needs a place where they want to put forums,help desks,etc as a backup I'll be glad to help
Posted by midnightz, 02-29-2004, 07:47 PM
Thats why Goddess invented maryjane Well, I have servers at many different places and some at burst, since I didn't want to move. But tis did me in. Tech at burst said that they never wanted to relive last March and I don't blame them, but cough ahem! But what kind of karma, do they have. I mean YES, on average the customer service is great and when they are up, its wonderful as well. But how can a company as burst not have a redundant backup solution in case of the fit hitting the shan? I do recommend Internap for your large clients if you need to keep them happy and Planet for just great uptime. When burst is good they are good and when they are bad, well they suck. I blame the fact that they don't know how to properly invest into thier own solutions to better thier name and thier data connections. Alex would need to be cloned 50 times over and a few million dollar upgrades would bring them up to par. its a shame, they were doing well for a long time. I don't care about clients lost (they come and go) but what I do care about is that my good name and $1000.00's of dollars of advertising in Future Publications are at a waste. But my name can't be replaced as money can I have clients asking me well why the hell am I not on Internaps server and on that one? I ask myself that same question now!
Posted by phpdeveloper, 02-29-2004, 07:48 PM
This is a joke, I have no problem with that, but it's an insulting one, there are insulting jokes you know, you can't use any joke you want without thinking first. At least not in a public place.
Posted by cybexhost1, 02-29-2004, 07:49 PM
True That.
Posted by radarjammer, 02-29-2004, 07:50 PM
Ok, im moving out after the server is restored.
Posted by johnnycs, 02-29-2004, 07:50 PM
it's not even funny, did you see how many times burstnet, nocster, etc,... is on that page? If you add all the burstnet post on that page it will take 10 longest post put together to beat burst issues.
Posted by bubba hyde, 02-29-2004, 07:51 PM
Here's a funny joke.... We actually PAY BURST for this. ROTFLMAO.
Posted by DPI, 02-29-2004, 07:51 PM
This just in: Primary fiber unplugged. Seriously..No. But I bet a small issue like that is causing all of this...
Posted by Xoopiter-Jeff, 02-29-2004, 07:52 PM
Me as well Least I can do. Jeff
Posted by MonkeyFiles, 02-29-2004, 07:52 PM
Isn't that the first thing you would check?
Posted by ThePrimeHost, 02-29-2004, 07:53 PM
Oh yeah! Back up!
Posted by Nickgold, 02-29-2004, 07:53 PM
its up for me my email finally went through
Posted by DPI, 02-29-2004, 07:54 PM
see, just as I said it someone checked it.
Posted by MonkeyFiles, 02-29-2004, 07:54 PM
grab your data and run like hell.
Posted by marcustr, 02-29-2004, 07:54 PM
Yeah we have one server there. All of our others are at servermatrix. Soon as they come back online we are gone. This is the longest we have been down. But this makes 2 days that burst has been down. I don't see how they plan to stay in business after this. Unless they have already went out of business. Anyone looking to move take a look at servermatrix been there 6 months and not one problem. ---- They are up if I was you I would move now.
Posted by knox, 02-29-2004, 07:54 PM
Shawn, I understand what it's like to be completely at the mercy of providers in times like this and to have people screaming like no tomorrow. Just wanted to say thanks for working hard to resolve this as quickly as possible! To everyone else, I know it's incredibly frustrating. I, myself, have a box at burst (I've had a box of some sort at Burst for the better part of 3 years). There are ups and downs -- no doubt. All in all, however, the BurstNET box runs reasonably well over the longhaul and the service, as a whole, is hard to beat for what you pay. My two cents... Note: as I was typing this, my burst box became available again.
Posted by cybexhost1, 02-29-2004, 07:55 PM
IT IS BACK, IT IS BACK, IT IS BACK!!!!!! Now lets wait another 12 hours (when it goes back down), and then we can finish this record as longest WHT thread ever.
Posted by akaKul, 02-29-2004, 07:55 PM
Im just wondering if Burst Net have just found out there are 29 days in February this year... and suddenly realised they didn't have enough change left this month to feed the electric meter. Can sombody whose is local, please drop them a couple of bucks in change please? Or give them a new modem? Fortunatly for me, I made the (now wise) decision to test the datacenter for a few months before deciding if it was competant to host any of my commercial kit... They failed that test months ago. So i'm in the lucky position that all my junk in Burst Net is personal. Still however it ticks me off no end having such a responsive server (1 in 438 pings gets returned - which is nice and high). I wish I had followed my own advise & practices with my commercial kit, and run two servers on different continents each hosting their own dns pointing to themselves. So if one nameserver dissapears off the planet (aka regular feature with Burst Net since I got my server in August), nothing can query it, so the *other primary* serves the IP of itself for the sites/mail etc etc, giving near 100% uptime. I think it's about time I also did this for my personal sites and UML's
Posted by dougefresh, 02-29-2004, 07:55 PM
all my sites up
Posted by toma1708, 02-29-2004, 07:56 PM
They are back
Posted by HostBlueNet, 02-29-2004, 07:56 PM
Burst back!
Posted by RobM, 02-29-2004, 07:56 PM
If burst does read this.... You better have a huge pockets, because you just lost about 80% of your customers.
Posted by Xoopiter-Jeff, 02-29-2004, 07:57 PM
Will allt he people backing up there sites there gonna go back offline due to a surge of bandwidth lol.
Posted by smartboyinuk, 02-29-2004, 07:59 PM
what about id-ten-t ? i never thought i wud have to pay so heavily to host at burst.
Posted by ThePrimeHost, 02-29-2004, 08:01 PM
I doubt that will be the case. Still they better have a viable solution going forward or they will experience a hemoraging of clients. Find a backup TELCO solution as 6 hours is deffinately unacceptable for you (Burst) and DEFFINATELY unacceptable for your customers and your customers' customers. Best Regards, Darrell
Posted by johnnycs, 02-29-2004, 08:01 PM
why 80% and not 100%, how can anyone stay with them!
Posted by HostJedi, 02-29-2004, 08:04 PM
Circuit is not up for good. It came back up by itself, without us doing anything, or anything getting repaired by CTSI--just like it did last night. It is being taken down for testing by CTSI shortly tonight. Hopefully they will finally get to the bottom of this and fix the stability and packet loss on this circuit once and for all.
Posted by MonkeyFiles, 02-29-2004, 08:04 PM
Some people like downtime better then high cost johnnycs.
Posted by MonkeyFiles, 02-29-2004, 08:06 PM
My god... please keep it up atleast 1 hour.
Posted by IGobyTerry, 02-29-2004, 08:06 PM
Do you know how long CTSI will have to take it down? And also, do you know when XO will begin providing transport?
Posted by bobpires, 02-29-2004, 08:07 PM
Because they're cheap. Because the problems involved in moving 100s of non-static sites (blogs, message boards etc) far outweigh the downtime - unless someone can tell me how to do it without my customers suffering any downtime during the moving process.
Posted by cybexhost1, 02-29-2004, 08:09 PM
More Downtime!?!?!?!?!? You cannot be serious.
Posted by engnet, 02-29-2004, 08:10 PM
is not funny but I have to laugh, was up a whole 2mins Chris
Posted by MonkeyFiles, 02-29-2004, 08:10 PM
oh god.
Posted by smartboyinuk, 02-29-2004, 08:10 PM
some people do need testing servers for a very cheap price
Posted by cybexhost1, 02-29-2004, 08:11 PM
It is back down again folks.
Posted by johnnycs, 02-29-2004, 08:11 PM
as soon as I hit "submit post" on there forum, the server went down. I'm sorry guys I did not mean to do that!
Posted by Liam Gladdy, 02-29-2004, 08:11 PM
LOL.
Posted by HostBlueNet, 02-29-2004, 08:11 PM
Down again. WOW 5 minutes uptime great job!
Posted by dxer, 02-29-2004, 08:11 PM
It is down again. I can't belive it. Oh my God, oh my God..........
Posted by saint1959, 02-29-2004, 08:11 PM
Wsa up here for three minutes, now back down again
Posted by ThePrimeHost, 02-29-2004, 08:12 PM
Is an FST looking at it now?
Posted by Xoopiter-Jeff, 02-29-2004, 08:12 PM
lmao!
Posted by HostJedi, 02-29-2004, 08:12 PM
<< SMA: Do you know how long CTSI will have to take it down? And also, do you know when XO will begin providing transport? >> We do not know. We have made the decision though that it is better to have them take down the circuit completely for testing tonight, than to have this ongoing until new fiber is installled. This is a nightmare for us as well, as we feel all your pain and stress--as you can imagine this is not easy for us as either. It has taken us 12 years to build this company, only to have an incompetant telco bring us to our knees. We are good people here, trying to make a living and service our clients the best we can--just as many of you are. We are not some mega-corpoation that just doesn't care. To those clients that are sticking by us thru these trying times, and to those that have been sending supportive/understanding emails, I thank you.
Posted by Cirtex, 02-29-2004, 08:13 PM
heh...
Posted by Liam Gladdy, 02-29-2004, 08:13 PM
You say "tonight" Is this gunna take all night then!? :O
Posted by Melitaweb, 02-29-2004, 08:13 PM
so what kind of downtime are we looking at now? 24 hours?
Posted by HostBlueNet, 02-29-2004, 08:15 PM
You means lets wait another minute for it to go down :angry
Posted by Chatmag, 02-29-2004, 08:15 PM
Sure it wasn't my offer to sing??? I noticed it came up shortly after I made the offer. BurstNET to CTSI "hurry and get this going, phleeaase"
Posted by thedavid, 02-29-2004, 08:15 PM
What I think SMA is saying is that there's no estimated time to resolution, but they're on CTSI's back to get it done asap.
Posted by cybexhost1, 02-29-2004, 08:16 PM
[LAWYERS] Ok, so when everyone files SLA Complaints asking for refunds, and once they refuse to pay for them all, then what is going to happen? [/LAWYERS]
Posted by cyanide, 02-29-2004, 08:17 PM
up for 10 minutes.......... .......... now down again ???? @#$%@$@#$ !!!!!!!!!
Posted by RobM, 02-29-2004, 08:17 PM
I think they should stop scratching there heads and maybe do something.... I think they turned it off because they know people are going to do backups and MOVE to better DC....
Posted by webgusto, 02-29-2004, 08:17 PM
Anybody wanna buy a bunch of disgruntled clients?
Posted by Paula Ollie, 02-29-2004, 08:17 PM
I know and trust Burstnet staff and am sure they're working on their very limit. I'll bear with them. Paula Ollie www.nitelands.net Last edited by Paula Ollie; 02-29-2004 at 08:20 PM.
Posted by server4sale, 02-29-2004, 08:18 PM
Hey Shawn , Just do whatever it take to fix it once for all. I know there are things which are out of hands... so Lets just finish it once for all
Posted by DPI, 02-29-2004, 08:19 PM
POOPIE! Time for a vds somewhere....I can't do this downtime in the field I'm in now...
Posted by HostJedi, 02-29-2004, 08:20 PM
The circuit is currently down for testing now. This is being done in two parts: 1. CTSI Philadelphia POP (Switch & Data) to CTSI Scranton POP. 2. CTSI Scranton POP to BurstNET facility. They tell us testing should take about 20 minutes on the first part, and they should be able to tell if that leg of the circuit is the problem after that period of time. If not they move onto the next part of the circuit in Scranton area.
Posted by RobM, 02-29-2004, 08:20 PM
I don't think they will be worth much after burst gets done with them.
Posted by HostJedi, 02-29-2004, 08:21 PM
<< Just do whatever it take to fix it once for all. >> Exactly. That is why we made the decision to just take it down for testing and get it resolved, even though it meant additional downtime. We have our fingers crossed hoping CTSI can find the issue quickly.
Posted by DPI, 02-29-2004, 08:22 PM
erm seems to me it came back just before the 7 hour mark. And I do remember someone posting that we get refunds after 7 hours.
Posted by Cirtex, 02-29-2004, 08:23 PM
Hi, Thats great but is this also going to fix the packetloss issue? And when you guys switch over to XO will that cause more downtime?
Posted by ThePrimeHost, 02-29-2004, 08:23 PM
Thanks so much for the update. (Sincerely!) . Communication is the key. Best Regards, Darrell
Posted by MkanNET, 02-29-2004, 08:23 PM
For a DC to go down like that , we didn't thought of that as a problem when we started our hosting company. there is something wrong in there DC design ,this for sure. Burst hosts about 90,000 domains(information form there site) and to have them all just go down like this is not normal. And we are not talking here about a 10 min down ....we are talking hours ... day after day... there site is down too . I thought the site is back ... our SA just IM that the site down again. One more week of this and for sure well find another server...in fact we start looking. any one know a good DC with the same price please email me at 801@mai.com
Posted by RobM, 02-29-2004, 08:23 PM
You still get refund, its total time per month not per day....
Posted by XanTium, 02-29-2004, 08:24 PM
it's down here again nocdown.net
Posted by sightz, 02-29-2004, 08:24 PM
SMA, I'm sure you know, as many of us here do that it takes about 9 months to have the type of fibre you need installed in your market area. Can you tell us how you intend to speed up this process? Why wasn't this capacity ordered 9 months ago? Why don't you have dark fibre to other bandwidth centres like New York? You (used to be) the fastest growing web host in the world, surely some backup plans would have been good. Can you tell us what you are looking at to get some redundancy? And NO, after the embarrassment this week vagueness like "we are working on it" or "we won't say until it is ready" will not cut it. Can you tell us how in the world you could have bought your "backup" fibre without determining its source OR making sure it worked??? (For those who haven't heard, it is my understanding that Burst's backup transport was actually the same line as their primary, only resold to them by a different telco reseller.) You can say "it's the telco's fault" just as much as you want. The truth is that you guys chose that telco. You pay them. If you cannot provide the services for which all of us have contracted, it is the fault of your company and no one else. I didn't choose CTSI, I chose Burst. You've lost my business, but maybe some straight answers will keep a few customers around.
Posted by johnnycs, 02-29-2004, 08:25 PM
I give them over a year - but not a day longer after this weekend
Posted by cybexhost1, 02-29-2004, 08:26 PM
It was already confirmed by a WHT mod, that this is the most Merged Thread, ever. He signified that this is by far the most talked in Thread within Network Outages and Updates, however not currently the biggest in WHT. A WHT mod (thedavid) pointed us to the biggest WHT thread on file, http://www.webhostingtalk.com/showth...threadid=83668 . The current reply count for that one is 730, with 45,550 views. There is no way we can top that amount of views, however we are getting really close to the reply count. We are determined to beat this record, as this outage deserves this amount of attention. The current reply count (as of 02/29/04 @ 7:30PM EST) is 670. We are getting VERY close, and lets do it.
Posted by Shaw Networks, 02-29-2004, 08:28 PM
We can do it! Burst sucks...
Posted by ozdesign, 02-29-2004, 08:28 PM
Did they forget that they have clients all over the world, and to make the decision to shut down the link in the evening there would make it lunch time so where else.
Posted by Liam Gladdy, 02-29-2004, 08:29 PM
Heh, im sure your only trying to have fun, but im not here to beat some kinda record. Im here cause every second burst is down im loosing money. -Liam
Posted by MonkeyFiles, 02-29-2004, 08:29 PM
Thanks for that cybexhost1 I needed a big laugh.
Posted by webgusto, 02-29-2004, 08:30 PM
How much do I have to pay to give away a bunch of disgruntled clients?
Posted by MonkeyFiles, 02-29-2004, 08:30 PM
I will take them for $200
Posted by cybexhost1, 02-29-2004, 08:30 PM
That's a lot of posts for four days. (675)
Posted by HostFolks, 02-29-2004, 08:31 PM
We have one reseller server at Burst and some resold dedicated servers. They've lost our business, that reseller server is going elsewhere as soon as possible and we will no longer sell their servers.
Posted by ozdesign, 02-29-2004, 08:32 PM
webgusto - I'll take them if you can give me ( $66 x 2 hours ) for each client. I think I would come out with a loss but they would either be calm, or never host with any one again.
Posted by Shaw Networks, 02-29-2004, 08:33 PM
Can someone post the BIG picture of what has happened, what's happening and what IS going to happen? It's hard to find and sort out all the posts made by BurstNET, thanks.
Posted by cybexhost1, 02-29-2004, 08:35 PM
ALL of the posts? You mean one of the five?
Posted by MonkeyFiles, 02-29-2004, 08:35 PM
Got an Idea how to find it... SEARCH USERNAME.
Posted by DisgustedwFP, 02-29-2004, 08:40 PM
Well, Mr. BurstNET, Until today, I never knew you existed. I bailed from one MAJOR scam, FeaturePrice.com, last year when the shafted their customers and thought I found a GREAT host after I left. Well, they were great, until a few weeks ago. Then today, I discovered why - it's because of your bogus company. Have you EVER heard of redundancy?!?!? As a direct result of your apparent incompetence, I've now been forced to find another hosting company - that DOES NOT USE BurstNET because I don't need the aggrevation of having my customers scream at me because you can't run an ethical shop. I've already told my hosting company why I've already signed up with another company - just in case you can't figure it out - it's because of your shoddy company. Yes, I'm FURIOUS - I'm tired of being scammed.
Posted by DPI, 02-29-2004, 08:41 PM
They claim it's a problem with the CTSI fiber somewhere between Scranton and Philedelphia. They are testing it right now to determine which section of the line is having the trouble. They don't know what kind of downtime to expect.
Posted by Liam Gladdy, 02-29-2004, 08:44 PM
Lets jus hope its fixed, for good, tonight. (and an update from burst wouldnt go amiss)
Posted by RobM, 02-29-2004, 08:44 PM
I feel sorry for the burst.net techs, as it’s not there fault. I blame the CEO / management... See the CEO / Management job is to make sure the company has in place the necessary supplies to keep the company going. He / management can blame the Telco people all they want and its 100% there fault that the company is going downhill. He & the management had many months to call another provider.
Posted by Liam Gladdy, 02-29-2004, 08:45 PM
Surely its the network tech too? No offence to alex, he seems a pretty good guy - but hes gotta play some part is saying whats needed. I guess, as none of us work inside burst, none of us can know.
Posted by sightz, 02-29-2004, 08:47 PM
Alex sounds like an amazing engineer to me. I have the utmost respect for him. I have the feeling he asked for lots of stuff / told them what they needed and was ignored.
Posted by thedavid, 02-29-2004, 08:47 PM
Just got done talking to my friend whose in the burst datacenter and returned and would just like to make one other point: If you guys are going to sell your client base because of that, this is not the appropriate forum to discuss it in. Post an offer in here: http://www.webhostingtalk.com/forumd...php?forumid=27 You're likely to get more traffic and offers, and that forum is kinda designed for that stuff. The network outages and updates is not the place to do it. I'm posting these warnings to the thread rather than to specific individuals because I know you're frustrated - it's terrible not being in control of what's going on and getting floods of emails - I know that all too well. But this isn't the place for that kinda stuff. -David
Posted by FredTT, 02-29-2004, 08:48 PM
Who knows he didn't? In the end, its up to the CEO and hes the one to blame.
Posted by ozdesign, 02-29-2004, 08:48 PM
They may be some job's opening after this, if this was my company heads would roll.
Posted by DPI, 02-29-2004, 08:49 PM
However, the CEO believe's it's CTSI's problem...you see where this is going?
Posted by server4sale, 02-29-2004, 08:49 PM
What if CTSI is the ONLY carrier which can transport that kind of bandwidth??? What will u do dig whole city and lay your own private lines?
Posted by Liam Gladdy, 02-29-2004, 08:50 PM
Then - research should of told them this and they should never of put the Datacenter where it is. Simple as that, really.
Posted by Mbarb, 02-29-2004, 08:50 PM
Then they made a bad decision to place a DC where they only have access to one provider
Posted by MonkeyFiles, 02-29-2004, 08:50 PM
Sounds good to me.
Posted by server4sale, 02-29-2004, 08:51 PM
Correction Its Transport provider not transit.
Posted by Spider210, 02-29-2004, 08:51 PM
I am staying up all night until I hear a response from BurstNet saying its fixed. I have been waiting too damn long!
Posted by DPI, 02-29-2004, 08:51 PM
There's ALWAYS cogent.
Posted by sightz, 02-29-2004, 08:52 PM
I'm staying up all night to move sites. The last time my host monitor blinked green I managed to salvage 3 customer's sites.
Posted by smartboyinuk, 02-29-2004, 08:53 PM
CEO's head would roll? who controls that ? no body. when CEO's head doesnt roll, the whole company goes down.
Posted by mainarea, 02-29-2004, 08:53 PM
Cogent doesn't provide fiber or transport, just transit. - Matt
Posted by MonkeyFiles, 02-29-2004, 08:53 PM
wow 3 whole sites.
Posted by FreshStart, 02-29-2004, 08:55 PM
I've been in that situation. That's why i started my own hosting company instead of having my ideas shot down by management.. but I'm not in a position to implement the type of redundancy I would like within 1 month of starting the business. That is why i chose a network center that i thought could handle it. Burst. I still have no connectivity from Toronto, but I'll be patient. I'll even stick with burst *if* a) there is near zero packet loss by 3 days from today, and b) we get a proper explaination as to what the permanent solution is, and a guaranteed install date, plus an ETA -- even if it's not guaranteed.
Posted by server4sale, 02-29-2004, 08:56 PM
Cogent dont provide gigE where DC is. Also Shawn already explained WHY DC is here where it is now and why not in the other place. And in long term planning from business point they did made the right decision. Come on people Burst is here for more then 7 years (atleast thats when i heard them first) and u think they can look in future especially now with all the renovation and stuff... Lets face it how many of you think burst will lie. Dont u think its effecting there own business??? We are getting hammered by our client and they r getting hammered by us. Wont it be better to just give some relief to ceo and there network admins and let them concentrate on Fixing the stupid problem instead of them to have come here and answer all the other Q like "WHY they never think of that before" Come on u can keep asking them question all night or for whole 48 hrs but will that solve the issue? I guess its not so lets all chill out and avoid these kind of Q for NOW. And then after all is fixed we can ask him why it was done like that. But not now....
Posted by DPI, 02-29-2004, 08:57 PM
okay, so there's NOT ALWAYS cogent... anyway, I found these and thought they are pretty interesting...all off ctsi site. http://ctsi.com/images/main_map1.gif - PA map. I can't find burst Well...also seems to me that ctsi does not offer gige...or it's not published. Maybe i'm wrong..who knows.
Posted by RobM, 02-29-2004, 08:57 PM
I sent / post this yesterday in the forum http://www.penteledata.net/aboutpent...tworkmap.shtml if you look at the map... all the way to the top is a wilked-barre, you will see frame relay little to west that burstnet.... lets see you feed from burst to wilked-barre the go north to tier 1 feed... that would give you a backup feed to the north. but MR CEO say that need work can't handle our traffic... What traffice when its down.
Posted by Liam Gladdy, 02-29-2004, 09:00 PM
server4sale - they havent gotta do anything, CTSI is doing the work - they should be here answering our questions.
Posted by DPI, 02-29-2004, 09:01 PM
They all need to stand around and watch though, you know how it goes.
Posted by server4sale, 02-29-2004, 09:02 PM
ROBM: You want 1000Gallons of water to transfer in a STRAW??? Yes they can have a DS3 back up but what good that will do??? and i high doubted frame relay can do that much....
Posted by RobM, 02-29-2004, 09:02 PM
They are hidding.. or scratching there heads again, or they just quit.
Posted by SVisions, 02-29-2004, 09:04 PM
I switched away from burstnet yesterday, and I think the downtime was ridiculous but... Come on, you saying that, replace the words "telco" with BurstNET/datacenter and CTSI with BurstNET and Burst with the name of your hosting company. Voila, we've got the same complaint but from one of your customers to yourself.
Posted by RobM, 02-29-2004, 09:05 PM
what I am saying thats there building where the frame relay is, has to be as they claim to be the only one there. Why not talk to the telco people and run a wire from there to the north connection...
Posted by FredTT, 02-29-2004, 09:05 PM
Thats Confusing
Posted by DPI, 02-29-2004, 09:05 PM
..Mr. Server4sale you sound like you work for burst or something...that or you hold shares of their non-existant stock. Seriously, don't try to stand up for a company that's not pulling it's own weight. It's just not right for you to do, or have to do really. There's gotta be sales people around that can post updates, who says it's a tech? Furthermore, if they did plan, they would plan for this. It's called worse case scenario. Even if it's a few ds-3's as backups, it's something. It might be super slow, but your site will be up, technically. [/rant]
Posted by server4sale, 02-29-2004, 09:07 PM
I dont mean to be rude but dont you think CEO has to dial some numbers... to CTSI and ask them whats the ETA or GO there physcially (if he is at location) and stay on the NO BRAIN engineers heads so they can actually work instead of chit chat and waste time...... And if he will be around here then as i said before he can answer all the Q but then again we can expect even more downtime.... Come on CEO/ALEX/DAVE needs to stay on top of the engineer heads and they need to make CTSI (head engineer or director) life as miserable as we r going through right now.... :p P.S. It was CTSI engineer who were scratching there heads
Posted by DPI, 02-29-2004, 09:07 PM
Any of you gamers out there...Did you notice the sharp decrease in gaming servers today? Just saying..it affects everyone...
Posted by XanTium, 02-29-2004, 09:10 PM
They could always do like Unitedcolo ... put all servers on a big C130 and fly them to the other side of USA
Posted by MonkeyFiles, 02-29-2004, 09:11 PM
good idea... lol.
Posted by Intersabre, 02-29-2004, 09:11 PM
What is really angering me is the lack of information Nocster/Burst is providing us. All we are getting is a couple of sentences every couple of hours...
Posted by Spider210, 02-29-2004, 09:12 PM
::8Hrs passes by::
Posted by TLott, 02-29-2004, 09:12 PM
Lovely. Just lovely.
Posted by MonkeyFiles, 02-29-2004, 09:14 PM
almost to page 49... so close.... we can hit it come on. EDIT: lol I didn't mean to make it page 49... lol.
Posted by FreshStart, 02-29-2004, 09:15 PM
Wilkes-barre and Scranton are 30 miles apart AFAIK. If you can find a transport provider from Scranton to Wilkes-Barre then your idea will start to make sense.
Posted by Cirtex, 02-29-2004, 09:15 PM
I'm sure many of us will be doing that...
Posted by Intersabre, 02-29-2004, 09:17 PM
"They tell us testing should take about 20 minutes on the first part, and they should be able to tell if that leg of the circuit is the problem after that period of time. If not they move onto the next part of the circuit in Scranton area" It's been almost an hour since the last update, can we please have a new one?
Posted by server4sale, 02-29-2004, 09:17 PM
DPI Just FYI: I am not burst employee rather a reseller. And probably one of the Biggest ones.... Imagine having 50+ Servers at Nocster and how will i be feeling. But will yelling or giving them hard time when i know its not in there hand will help me or help them??? Imagine the pressure i m getting from my clients right now. All i am doing is putting my self in Shawn shoes and thinking what would i have done.... Robm Yes you are right I am assuming something like that never happened in Past. Besides they are waitign for XO to kick in as well. And not to mention DS3 and all previous connections were coming on same fiber before as well. Private lines do take a long long time and its much more painful process to install it. My friend use to work in CW. Besides if CTSI is the only provider in that area that private line will have to go through them again which makes us come back to square one. Its like DSL line. You only have verizon serving your area you cant have Caviliar . Even if you can use at&t for DSL that signal still has to go on Verizon line. and if verizon wanna mess u up they will
Posted by RobM, 02-29-2004, 09:17 PM
http://ctsi.com/images/main_map1.gif Here a map of there carrier people they can use them and go north too as backup. I feel sorry for there t-1 and dialup people, man I hope they are on a diffrent path...
Posted by IHSL, 02-29-2004, 09:19 PM
Personally, I think you'd be best marking today down as "one of those". I doubt they'll be back up any time soon, and I doubt (seriously), that they will ever truly offer a stable network. Thankfully, we had our box there only 3 month's, mainly for testing, and thankfully, what was on that box, is now on a server in the global compass DC, thanks to a little help from our guys, and Chris at CyberWurx, who magnificently put together a server in under an hour, from scratch, and had it live, just primed with enough time between the 'blackouts', the proverbial "eye of the storm". To those left with BurstNet; good luck, you're going to need it. Burst are a joke, from start, to finish, everything from putting the wrong amount of RAM in our box (took 2 weeks to rectify), to mySQL, and CPanel being put on incorrectly (9 days to rectify), to 10 day waits for ip's that "will be assigned and sent to you in 24 hours". And let's not forget that current 18 hours of total downtime in under a month. Simon Last edited by IHSL; 02-29-2004 at 09:22 PM.
Posted by thedavid, 02-29-2004, 09:20 PM
Well, you guys just passed the longest number of responses I've found so far... You have one more obstacle to overcome and you'll have the longest thread - timmah! http://www.webhostingtalk.com/forumd...daysprune=1000 Just for those keeping record Hopefully it'll be resolved for you folks well before that point And as far as how many hours down today so far, I've currently got about 7 hours as monitored from ev1 - so the 8 or more hours as mentioned earlier doesn't seem to match. I can post graphs if anyone's curious...
Posted by XanTium, 02-29-2004, 09:20 PM
maybe they should start using their "Emergency Backup Info Site" http://members.aol.com/burstnet/ no it's no joke ... it's really their backup page for when they go down. Here's google-cache: http://216.239.59.104/search?q=cache...=en&lr=lang_nl
Posted by MonkeyFiles, 02-29-2004, 09:22 PM
they need to use that badly
Posted by Cirtex, 02-29-2004, 09:24 PM
Good idea, you should let them know
Posted by DPI, 02-29-2004, 09:25 PM
indeed...I'd even install a news posting script for them. [notice] BURSTNET, USE YOUR EMERGENCY BACKUP SITE!
Posted by FredTT, 02-29-2004, 09:27 PM
50! Try 140+. :-/
Posted by ozdesign, 02-29-2004, 09:27 PM
waiting!
Posted by bubba hyde, 02-29-2004, 09:29 PM
I'll let them have space on my server. Oh wait. My server is down
Posted by cybexhost1, 02-29-2004, 09:29 PM
I am here to correct myself, since my previous post, we have done some research, and found that there is one the mod overlooked. This one, 1,119 replies. We only hve 736 as of (02/29/04 @ 8:30PM EST. This is our new goal. http://www.webhostingtalk.com/showth...threadid=69386 Lets do it.
Posted by FredTT, 02-29-2004, 09:29 PM
So is everyone else.
Posted by akaKul, 02-29-2004, 09:30 PM
Correction: Cogent doesn't provide fiber or transport, just transit. . . . . SOMETIMES !
Posted by DPI, 02-29-2004, 09:32 PM
so then I was like "wtf where is teh survar?!" and they said "lolz we dunno!?!" and I was like "teh sux"
Posted by BikeForums, 02-29-2004, 09:32 PM
Whats the downtime policy at Burst? Do I need to pay for this month with this type of service? This is ticking me off big time.
Posted by server4sale, 02-29-2004, 09:33 PM
OK how about if we start betting . Lets say some one from burst will respond Before 9:00PM EST?
Posted by TLott, 02-29-2004, 09:33 PM
I wonder if Burst will survive this... or if their plans for the XO line will be delayed after this.
Posted by MonkeyFiles, 02-29-2004, 09:33 PM
I say after 9pm est
Posted by Intersabre, 02-29-2004, 09:33 PM
They supposedly offer a 99.5% SLA, but Burst is probably covered because there are so many loop holes in it.
Posted by Spider210, 02-29-2004, 09:34 PM
Whens the last time they used that site ::Copyright 1997-1999 BurstNET:: I wonder...
Posted by DPI, 02-29-2004, 09:34 PM
According to their SLA, no refunds as it's supposedly a telco problem.
Posted by cybexhost1, 02-29-2004, 09:34 PM
I say they are still playing Pictionary.
Posted by Spider210, 02-29-2004, 09:35 PM
Definatly AFTER 9pm at the rate this is going...
Posted by DPI, 02-29-2004, 09:36 PM
This is the longest i've ever been at wht... Evarrrrr
Posted by server4sale, 02-29-2004, 09:36 PM
Any one know how much a Satellite Uplink will cost?
Posted by Shaw Networks, 02-29-2004, 09:36 PM
Man this couldn't have come at a worse time. We rolled out a reseller special 4GB HD, 30BW for $9.99 and invested in large advertising campaign that started a few days. We've had a ton of orders and have all gotten them on a Burst.NET server. Now that it's down, about 48 reseller clients are almost all ready to leave I've had to divert them to another server we have. Come on Burst you won't have any customers left if this continues into the night. If anyone knows if Burst.NET will refund servers please contact me at frozensales@frozenhosting.com thanks.
Posted by Liam Gladdy, 02-29-2004, 09:36 PM
Burst: Hello, I wish to register a complaint… Hello, Miss? CTSI: What do you mean "miss"? Burst: I'm sorry, I have a cold. I wish to make a complaint! CTSI: We're closing for lunch. Burst: Never mind that, my lad. I wish to complain about this fiber what I purchased not half an hour ago from this very boutique. CTSI: Oh yes, the OC/12. What's wrong with it? Burst: I'll tell you what's wrong with it. It’s dead, that's what's wrong with it. CTSI: No, no, it's resting, look. Burst: Look, my lad, I know a dead fiber when I see one, and I'm looking at one right now. CTSI: No no it's not dead, it's resting. Burst: Resting? CTSI: Yeah, remarkable fiber, the OC/12, beautiful throughput, innit? Burst: The throughput don't enter into it - it's stone dead. CTSI: No, no! He's resting! Burst: All right then, if it's resting, I'll wake him up! (shouting at the router) Hello Polly! I've got a nice cuttle fish for you if you wake up Polly Fiber! CTSI: (jogging router) There, it moved! Burst: No, he didn't, that was you pushing the router! CTSI: I did not. Burst: Yes, you did! (unplugs fiber out of the router, shouts) Hello Polly, Polly (bangs it against counter) Polly Fiber, wake up. Polly (throws it up in the air and lets it fall to the floor.) Now that's what I call a dead fiber. CTSI: No, no.....No, it's stunned! Burst: STUNNED?!? CTSI: Yeah! You stunned him, just as he was wakin' up! OC/12s stun easily. Burst: Look my lad, I've had just about enough of this. That fiber is definitely deceased, and when I purchased it not half an hour ago, you assured me that its total lack of movement was due to it being tired and shagged out after a long squawk. CTSI: It’s probably pining for the fjords. Burst: Pining for the fjords, what kind of talk is that? Look, why did it fall flat on his back the moment I went to my homepage? CTSI: The OC/13 prefers kipping on its back! Remarkable fiber, lovely throughput! Burst: Look, I took the liberty of examining that fiber, and I discovered the only reason that it had been sitting on its perch in the router was that it had been nailed there. CTSI: Well, of course it was nailed there! Otherwise it would muscle up to those four-ways, and voom! Burst: Look matey (picks up fiber) this fiber wouldn't voom if you put four thousand volts through it! He's bleeding demised! CTSI: It’s not, it’s pining! Burst: It's not pining, it's passed on. This fiber is no more. It has ceased to be. It's expired and gone to meet its maker. This is a late fiber. It's a stiff. Bereft of life, it rests in peace. If you hadn't nailed it to the perch it would be pushing up the daisies. It’s run down the curtain and joined the choir invisible!! This is an ex-fiber. CTSI: Well, I'd better replace it, then. Burst: (to camera) If you want to get anything done in this country you’ve got to complain till you’re blue in the mouth. CTSI: Sorry guv, we're right out of fibers. Burst: I see. I see, I get the picture. CTSI: I’ve got a slug. Burst: Does it drop packets? CTSI: Not really, no. Burst: Right, I'll have that one then. Maybe?
Posted by Shaw Networks, 02-29-2004, 09:39 PM
lmao great story :-D
Posted by Cirtex, 02-29-2004, 09:40 PM
Doesn't look too good Hopefully things will start working again soon...
Posted by HostFolks, 02-29-2004, 09:41 PM
We have a Monty Python fan in the thread!
Posted by XanTium, 02-29-2004, 09:41 PM
they won't need extra lines after this ... 50% of the clients are gonna run to other datacenters. Bad news for SM/managed.com/ev1/UC customers
Posted by DPI, 02-29-2004, 09:41 PM
...i'd give them another month if I got this month refunded...i'll wait and see
Posted by Ebart, 02-29-2004, 09:43 PM
If BurstNet want to keep what clients are still loyal after this is resolved, not only will they have to convince us this is a once-off, but they will need to avoid those TOS loop holes and give us at least a 1 month refund or 1 free month.
Posted by Shaw Networks, 02-29-2004, 09:44 PM
Don't they promise a full 30-day money back gurantee?
Posted by DPI, 02-29-2004, 09:44 PM
Best part of the day...My night tech Scott just got up.... Me: Mornin Scott: You know Primary.hstind has been down for just over 8 hours? Me: I was wondering why I couldn't get my email Scott: Your an idiot. Me: Your fired. Scott signed off at 7:35PM Har.
Posted by mrl14, 02-29-2004, 09:46 PM
Anyone watching the Oscars?
Posted by TLott, 02-29-2004, 09:47 PM
Up? 64 bytes from 66.197.141.53: icmp_seq=1455 ttl=49 time=54.5 ms 64 bytes from 66.197.141.53: icmp_seq=1456 ttl=49 time=54.7 ms 64 bytes from 66.197.141.53: icmp_seq=1457 ttl=49 time=59.2 ms 64 bytes from 66.197.141.53: icmp_seq=1458 ttl=49 time=54.7 ms I'm not even hosted by Burst, but I'm crossing my fingers for everyone that they stay up long enough for everyone. Good luck.
Posted by FreshStart, 02-29-2004, 09:47 PM
I just saw 8 consecutive packets go through...
Posted by Cirtex, 02-29-2004, 09:48 PM
Seems like it...hopefully it wont have to go back down
Posted by dougefresh, 02-29-2004, 09:48 PM
all my servers are up!!!
Posted by DPI, 02-29-2004, 09:48 PM
yar
Posted by Nickgold, 02-29-2004, 09:49 PM
up again for how long?
Posted by cybexhost1, 02-29-2004, 09:49 PM
Up here too. For now, then 5 minutes later it will go down again.
Posted by sightz, 02-29-2004, 09:49 PM
Wahoo - watch how many sites I move before it pukes again...
Posted by FreshStart, 02-29-2004, 09:49 PM
I'm off to respond to a thousand angry emails. I hope burst has a statement soon. I'm geting erratic pingtimes, probably due to ridiculous amounts of traffic, but I'm not losing any pings completely. Hooray.
Posted by Shaw Networks, 02-29-2004, 09:49 PM
IT"S UP!!!
Posted by IGobyTerry, 02-29-2004, 09:49 PM
Holy cow. Burst is up and there's no packet loss. Good job guys.
Posted by cyanide, 02-29-2004, 09:50 PM
Yep, we're up................. but for how long ??????/
Posted by Intersabre, 02-29-2004, 09:51 PM
I still can't access nocster.
Posted by Shaw Networks, 02-29-2004, 09:51 PM
Quick Poll: WHo thinks it's going to go down in 5 mins?
Posted by akaKul, 02-29-2004, 09:51 PM
You lot bloody tempted fate didn't you !! It's gone again. Or i've been moved from cat5 to wetstring. Or then again... I am seeing a significant ping increase... wohhooo its down to 90% loss now... that is a HUGE improvement over 100%.
Posted by DPI, 02-29-2004, 09:52 PM
[2/29/2004 7:48:26 PM] *** Starting to check all services in list *** [2/29/2004 7:48:28 PM] *** All services in list checked *** [2/29/2004 7:49:28 PM] *** Starting to check all services in list *** [2/29/2004 7:49:30 PM] *** All services in list checked *** [2/29/2004 7:50:30 PM] *** Starting to check all services in list *** [2/29/2004 7:50:32 PM] *** All services in list checked *** [2/29/2004 7:51:32 PM] *** Starting to check all services in list *** [2/29/2004 7:51:35 PM] *** All services in list checked *** Looking good.
Posted by sightz, 02-29-2004, 09:52 PM
You are joking, right???
Posted by XanTium, 02-29-2004, 09:52 PM
"This year nominees for worst host are ..."
Posted by saint1959, 02-29-2004, 09:52 PM
Quick, call Vegas, I here its just 5 to 1 that it will be down within 10 minutes.
Posted by TLott, 02-29-2004, 09:52 PM
no packets being dropped at all here.
Posted by InfluxHost, 02-29-2004, 09:52 PM
Who had made the bet for it to be back at 9? You loose :-p
Posted by DPI, 02-29-2004, 09:53 PM
Came right close though.
Posted by InfluxHost, 02-29-2004, 09:54 PM
Just got off the phone with Burst. They say it won't be up for long. The guy said that once we see it up for 1-3 hours, then it's up for good. ...I'm crossing my fingers though.
Posted by Shaw Networks, 02-29-2004, 09:54 PM
lol right down to the wire. It's a pity we had all this downtime and still didn't break the post record
Posted by DPI, 02-29-2004, 09:55 PM
who says we have to stop? Who says burst is really up?
Posted by saint1959, 02-29-2004, 09:56 PM
Somehow I feel that this is not over yet ebradsha, so that record may still be ours...unfortunately.
Posted by InfluxHost, 02-29-2004, 09:56 PM
Did you guys notice theres a post in here every minute or so? Amazing... Maybe we can make this biggest thread in the forums?
Posted by MonkeyFiles, 02-29-2004, 09:56 PM
God only knows how fast it will go back down.
Posted by cyanide, 02-29-2004, 09:57 PM
I think we're trying that already......... with the help from our friendly provider, ofcourse !
Posted by Knuttz, 02-29-2004, 09:57 PM
I'm surprised, Burst is up and Tim Robbins didn't went political...
Posted by thedavid, 02-29-2004, 09:57 PM
Behold, the power of WHT Ya'll have another 300 or so posts left to go till that happens though
Posted by akaKul, 02-29-2004, 09:58 PM
Burst Net went down some hours back, they either have no redundant network provider, or as mentioned a few (bucket loads) posts up, the redundant provider went down the same wire ... which kinda makes it not a redundant redundancy. errr. Personally I am making my own plans on how I can better their redundancy. I am thinking along the lines of using twisted pair for my connection (DCv), and have my redundancy using the same two wires, but oppositly connected to send the electricity the opposite way when there is a blockage . . Ohhh and a lot of us are dead p'd off that such a big provider like Burst Net has the incompetance that we all aspire too And I think it's safe to say the 'general feeling' is:
Posted by InfluxHost, 02-29-2004, 09:58 PM
What's the current record?
Posted by Elixant1, 02-29-2004, 09:58 PM
A packet dropped once in a while here... doubt it'll be up for long though, probably just CTSI testing out the connections again. By the time i finished writing this, I'm back to dropping half the packets.
Posted by Intersabre, 02-29-2004, 10:00 PM
Anyone manage to rescue their information?
Posted by Shaw Networks, 02-29-2004, 10:00 PM
I'm getting 2% loss over here
Posted by InfluxHost, 02-29-2004, 10:01 PM
Yeah... However this little bit of uptime is a light for everyone. It's a sign that we are close... close the top... soon we will burst out of this and flow back into the world of uptime! Or maybe not. Maybe the fiber decided to work for no reason
Posted by TLott, 02-29-2004, 10:01 PM
I'm starting to get some loss now. 101 packets transmitted, 90 received, 10% packet loss, time 100075ms 220 packets transmitted, 200 received, 9% packet loss, time 224493ms 213 packets transmitted, 195 received, 8% packet loss, time 223583ms (Each is to different servers in their network).
Posted by cybexhost1, 02-29-2004, 10:01 PM
WE WILL DO IT!
Posted by Elixant1, 02-29-2004, 10:01 PM
I'm guessing on time to check e-mail, that's about it... can't rescue all those accounts off the server that fast anyways. We're planning on just sticking with Burst... this is the first major downtime we've seen, so it's not a constant issue.
Posted by thedavid, 02-29-2004, 10:02 PM
1,119 replies, I believe: http://www.webhostingtalk.com/forumd...daysprune=1000
Posted by DPI, 02-29-2004, 10:02 PM
http://forums.burst.net/showthread.php?threadid=2438
Posted by MonkeyFiles, 02-29-2004, 10:02 PM
What IP do I ping? to see packet loose?
Posted by serialbeggar, 02-29-2004, 10:02 PM
So is it stable yet?
Posted by Elixant1, 02-29-2004, 10:03 PM
Just ping any server in their datacenter, I'm pinging ours. You can just ping Burst.net if you want.
Posted by InfluxHost, 02-29-2004, 10:03 PM
I'm sticking with burst as well. Their support is superior to others. Not to mention all the people over there are very nice. Only if the network was good...
Posted by Mikeablah, 02-29-2004, 10:04 PM
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Owner>ping burst.net Pinging burst.net [66.96.192.201] with 32 bytes of data: Reply from 66.96.192.201: bytes=32 time=20ms TTL=47 Reply from 66.96.192.201: bytes=32 time=18ms TTL=47 Request timed out. Reply from 66.96.192.201: bytes=32 time=20ms TTL=47 Ping statistics for 66.96.192.201: Packets: Sent = 4, Received = 3, Lost = 1 (25% loss), Approximate round trip times in milli-seconds: Minimum = 18ms, Maximum = 20ms, Average = 19ms
Posted by MonkeyFiles, 02-29-2004, 10:05 PM
I am using MS-DOS to ping in cmd... it is only trying 4 times... how do I make it try more?
Posted by TLott, 02-29-2004, 10:05 PM
4 pings doesnt mean much. It averages out to 8-10%. do ping -n 9999 burst.net
Posted by Elixant1, 02-29-2004, 10:05 PM
ping -t -w 5000 (IP) I do a 5000 timeout so it doesn't look like I'm DoSing them while they're down
Posted by Spider210, 02-29-2004, 10:05 PM
do 'ping ip -t'
Posted by cloudrck, 02-29-2004, 10:05 PM
There back up now,
Posted by HostFolks, 02-29-2004, 10:05 PM
ping ip -n number
Posted by aldee, 02-29-2004, 10:05 PM
Nuclear Arca: ping -t
Posted by cybexhost1, 02-29-2004, 10:06 PM
That is officially the record to beat.
Posted by MonkeyFiles, 02-29-2004, 10:07 PM
thanks
Posted by phpdeveloper, 02-29-2004, 10:07 PM
You guys are probably pinging it to death, no wonder it's down.
Posted by Knuttz, 02-29-2004, 10:08 PM
Add to the end of the line -n any_number if you use "-t" it will go and go until you hit ctrl+c (use ctrl+BREAK to get partial count)
Posted by akaKul, 02-29-2004, 10:08 PM
Read the Manual ? ping on its own tells you. Though you could Insert Linux CD.... reboot
Posted by TLott, 02-29-2004, 10:09 PM
Posted 10 min ago on their network status forum:
Posted by Shaw Networks, 02-29-2004, 10:09 PM
lol i was thinking the same thing, i bet were making the WHT server sweat a bit
Posted by DPI, 02-29-2004, 10:10 PM
Ping statistics for 64.191.120.86: Packets: Sent = 56, Received = 55, Lost = 1 (1% loss), Approximate round trip times in milli-seconds: Minimum = 56ms, Maximum = 730ms, Average = 177ms
Posted by MonkeyFiles, 02-29-2004, 10:10 PM
I sent 180 packets and only lost 3... they doing good so far.
Posted by Elixant1, 02-29-2004, 10:11 PM
Nah, we're all pinging different servers, except the guys who don't have their own and are forced to ping Burst.net.
Posted by thedavid, 02-29-2004, 10:11 PM
I still can't get through to my buddies servers nor the burst site here from MI - not sure what that means though.
Posted by HostFolks, 02-29-2004, 10:12 PM
Ping statistics for 66.197.151.133: Packets: Sent = 25, Received = 22, Lost = 3 (12% loss), Approximate round trip times in milli-seconds: Minimum = 94ms, Maximum = 188ms, Average = 90ms
Posted by InfluxHost, 02-29-2004, 10:12 PM
Maybe they should go about putting updates on the forum. You can find out more from this thread than their own forum...
Posted by Elixant1, 02-29-2004, 10:13 PM
Yeah, I've got my own summary up on Netfirms to tell our customers about it as I get news. EDIT: Saw about 5 packets lost, and then all pings jumped from around 50 to 115.
Posted by Shaw Networks, 02-29-2004, 10:13 PM
What's a typical packet loss anyway?
Posted by DPI, 02-29-2004, 10:15 PM
i'm guessing 0.
Posted by EKR, 02-29-2004, 10:17 PM
Same here, nothing is coming through.
Posted by akaKul, 02-29-2004, 10:18 PM
Typical ? In what circumstance? What you paid for: 0% loss Buggered: 100% loss And anything inbetween = not so good Though using ping isn't the most ideal tool for checking for packet loss as it could be ANY router enroute to the destination that drops the packet, and you are none the wiser. Try something like MTR as a common alternative. (though thats still not perfect, and nodoubt others will recommend their fav tools :-P )
Posted by Elixant1, 02-29-2004, 10:18 PM
You guys who can't get any sites to show up, are the pings timing out also? Edit: pings down to 30s now.
Posted by cybexhost1, 02-29-2004, 10:19 PM
Pinging 64.191.51.219 with 32 bytes of data: Reply from 64.191.51.219: bytes=32 time=184ms TTL=43 Reply from 64.191.51.219: bytes=32 time=187ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=505ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=89ms TTL=43 Reply from 64.191.51.219: bytes=32 time=88ms TTL=43 Reply from 64.191.51.219: bytes=32 time=561ms TTL=43 Reply from 64.191.51.219: bytes=32 time=374ms TTL=43 Reply from 64.191.51.219: bytes=32 time=87ms TTL=43 Reply from 64.191.51.219: bytes=32 time=82ms TTL=43 Reply from 64.191.51.219: bytes=32 time=88ms TTL=43 Request timed out. Reply from 64.191.51.219: bytes=32 time=191ms TTL=43 Reply from 64.191.51.219: bytes=32 time=164ms TTL=43 Request timed out. Reply from 64.191.51.219: bytes=32 time=90ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=88ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=87ms TTL=43 Reply from 64.191.51.219: bytes=32 time=87ms TTL=43 Reply from 64.191.51.219: bytes=32 time=81ms TTL=43 Reply from 64.191.51.219: bytes=32 time=82ms TTL=43 Request timed out. Reply from 64.191.51.219: bytes=32 time=83ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=109ms TTL=43 Reply from 64.191.51.219: bytes=32 time=242ms TTL=43 Reply from 64.191.51.219: bytes=32 time=80ms TTL=43 Reply from 64.191.51.219: bytes=32 time=89ms TTL=43 Reply from 64.191.51.219: bytes=32 time=81ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=342ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=450ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=89ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=88ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=80ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Request timed out. Reply from 64.191.51.219: bytes=32 time=105ms TTL=43 Reply from 64.191.51.219: bytes=32 time=88ms TTL=43 Reply from 64.191.51.219: bytes=32 time=170ms TTL=43 Reply from 64.191.51.219: bytes=32 time=91ms TTL=43 Reply from 64.191.51.219: bytes=32 time=158ms TTL=43 Reply from 64.191.51.219: bytes=32 time=364ms TTL=43 Reply from 64.191.51.219: bytes=32 time=82ms TTL=43 Reply from 64.191.51.219: bytes=32 time=116ms TTL=43 Reply from 64.191.51.219: bytes=32 time=80ms TTL=43 Reply from 64.191.51.219: bytes=32 time=121ms TTL=43 Reply from 64.191.51.219: bytes=32 time=83ms TTL=43 Reply from 64.191.51.219: bytes=32 time=1007ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=118ms TTL=43 Reply from 64.191.51.219: bytes=32 time=81ms TTL=43 Reply from 64.191.51.219: bytes=32 time=90ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=87ms TTL=43 Reply from 64.191.51.219: bytes=32 time=83ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=88ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=118ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=87ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=83ms TTL=43 Reply from 64.191.51.219: bytes=32 time=237ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Reply from 64.191.51.219: bytes=32 time=82ms TTL=43 Reply from 64.191.51.219: bytes=32 time=88ms TTL=43 Reply from 64.191.51.219: bytes=32 time=90ms TTL=43 Reply from 64.191.51.219: bytes=32 time=333ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=243ms TTL=43 Reply from 64.191.51.219: bytes=32 time=92ms TTL=43 Reply from 64.191.51.219: bytes=32 time=285ms TTL=43 Reply from 64.191.51.219: bytes=32 time=87ms TTL=43 Reply from 64.191.51.219: bytes=32 time=82ms TTL=43 Reply from 64.191.51.219: bytes=32 time=201ms TTL=43 Reply from 64.191.51.219: bytes=32 time=84ms TTL=43 Reply from 64.191.51.219: bytes=32 time=86ms TTL=43 Reply from 64.191.51.219: bytes=32 time=85ms TTL=43 Ping statistics for 64.191.51.219: Packets: Sent = 100, Received = 96, Lost = 4 (4% loss), Approximate round trip times in milli-seconds: Minimum = 80ms, Maximum = 1007ms, Average = 134ms
Posted by saint1959, 02-29-2004, 10:19 PM
Ping statistics for XX.XX.XX.XX (our server at burst): Packets: Sent = 100, Received = 97, Lost = 3 (3% loss), Approximate round trip times in milli-seconds: Minimum = 55ms, Maximum = 271ms, Average = 60ms
Posted by EKR, 02-29-2004, 10:19 PM
It's working now. Strange.
Posted by CybexHost, 02-29-2004, 10:20 PM
Average ping for me is 33ms, much improved from earlier.
Posted by thedavid, 02-29-2004, 10:21 PM
Working now, but with loss: "Ping statistics for 64.191.XXX.XXX: Packets: Sent = 205, Received = 200, Lost = 5 (2% loss), Approximate round trip times in milli-seconds: Minimum = 48ms, Maximum = 711ms, Average = 73ms"
Posted by Shaw Networks, 02-29-2004, 10:21 PM
Tested with a 1000 pings, solid 2% loss here
Posted by Shaw Networks, 02-29-2004, 10:25 PM
Getting worse :-/
Posted by XanTium, 02-29-2004, 10:26 PM
From europe: Ping statistics for 64.191.55.8: Packets: Sent = 57, Received = 51, Lost = 6 (10% loss), Approximate round trip times in milli-seconds: Minimum = 93ms, Maximum = 945ms, Average = 131ms 95-105ms is normal ping for nocster here.
Posted by coight, 02-29-2004, 10:26 PM
Glad we left, it's a weekly occurance that has been happening from April 2003.
Posted by Elixant1, 02-29-2004, 10:26 PM
Worse? Hmm... getting better for me, down to 20-30ms pings
Posted by X-Istence, 02-29-2004, 10:27 PM
--- x-istence.com ping statistics --- 1961 packets transmitted, 1842 packets received, 6% packet loss round-trip min/avg/max/stddev = 18.498/22.304/78.080/6.161 ms Still package loss, not to happy about that.
Posted by MonkeyFiles, 02-29-2004, 10:27 PM
Staying same for me.
Posted by DPI, 02-29-2004, 10:33 PM
getting worse here. Gone from 37 to 70
Posted by MonkeyFiles, 02-29-2004, 10:34 PM
its been around 70-400 for me... yes I know that is slow but that is what it has been for me.
Posted by akaKul, 02-29-2004, 10:35 PM
9. g7.ba21.b003003-1.phl01.atlas.cogentco.com 0% 1422 1422 96 95 102 330 10. ??? 11. ge-7-0-ctsi.rtr0.scra1.hostnoc.net 7% 1331 1422 94 91 99 364 2 mins later ... 9. g7.ba21.b003003-1.phl01.atlas.cogentco.com 0% 76 76 98 95 97 113 10. ??? 11. ge-7-0-ctsi.rtr0.scra1.hostnoc.net 6% 71 75 93 92 94 136 2mins later 9. g7.ba21.b003003-1.phl01.atlas.cogentco.com 0% 121 121 100 95 98 145 10. ??? 11. ge-7-0-ctsi.rtr0.scra1.hostnoc.net 9% 111 121 93 91 95 131 So it does appear to be improving from my 90% losses earlier...which inturn is way better than the 6-7 hours of 100% :-D I was going to mention its dropped off to zero %loss... but i wont because that will tempt fate.
Posted by kaosweaver, 02-29-2004, 10:35 PM
All data, sites, database, email, product downoaded! Got my data, now I need a server... Filezilla sucked it down at over 500kb/ps running dual channels, no losses. Guess I'm lucky.
Posted by Xoopiter-Jeff, 02-29-2004, 10:36 PM
If you need holding space e-mail me and ill be glad to help till you get a new server. Jeff
Posted by Elixant1, 02-29-2004, 10:37 PM
Heh, we would just for backup if we had time... but I have no where to put it all... hundreds of customers to back up, no where to put the backups.
Posted by MonkeyFiles, 02-29-2004, 10:37 PM
Now there packets arn't dropping... there customers are.
Posted by akaKul, 02-29-2004, 10:38 PM
I hear Burst Net have a special on at the moment. You get a free Telco with every server ... and the prices are cheap cheap cheap.
Posted by MonkeyFiles, 02-29-2004, 10:39 PM
What is a telco?
Posted by serialbeggar, 02-29-2004, 10:41 PM
telco = telephone company
Posted by MonkeyFiles, 02-29-2004, 10:41 PM
k
Posted by akaKul, 02-29-2004, 10:41 PM
You meant to type that into google.com right? http://www.google.com/search?hl=en&i...=Google+Search
Posted by MonkeyFiles, 02-29-2004, 10:43 PM
why would you need a telco then?
Posted by Shaw Networks, 02-29-2004, 10:44 PM
Anyone want to get a share of a Servermatrix server with me? AIM, e-mail or contact me somehow
Posted by Cirtex, 02-29-2004, 10:46 PM
Packets: Sent = 1000, Received = 956, Lost = 44 (4% loss), Approximate round trip times in milli-seconds: Minimum = 22ms, Maximum = 140ms, Average = 46ms
Posted by Nickgold, 02-29-2004, 10:49 PM
I was getting 1% loss
Posted by cybexhost1, 02-29-2004, 10:49 PM
Ping statistics for 64.191.51.219: Packets: Sent = 1000, Received = 949, Lost = 51 (5% loss), Approximate round trip times in milli-seconds: Minimum = 78ms, Maximum = 4398ms, Average = 299ms
Posted by phpdeveloper, 02-29-2004, 10:50 PM
50 packets transmitted, 50 received, 0% packet loss, time 49490ms rtt min/avg/max/mdev = 53.240/53.905/58.236/0.919 ms this is from servermatrix.
Posted by MonkeyFiles, 02-29-2004, 10:50 PM
Looks like we arn't going to get the highest amount of post
Posted by RobM, 02-29-2004, 10:52 PM
The night not over yet... give it time.
Posted by Elixant1, 02-29-2004, 10:53 PM
And if not... there's always next time
Posted by thedavid, 02-29-2004, 10:53 PM
Well, hope you guys stay up... At this point it's back to just the same regular packetloss though, and if SMA is having them fix it totally then they might need to take it down, not sure... Just keep yer fingers crossed that you'll have to settle for #2
Posted by phpdeveloper, 02-29-2004, 10:53 PM
Hey, are you pinging with the interval less than default 1 second? When I do that from one servermatrix box to another I get 25% packet loss Try increasing the interval to 2 seconds or at leats leave it at 1 and see how it goes.
Posted by Xoopiter-Jeff, 02-29-2004, 10:55 PM
you guys sound like your hoping it goes down again just to get the most # of posts lol.
Posted by MonkeyFiles, 02-29-2004, 10:55 PM
I want #1 most replied to thread... evn if we need tons of downtime over night. Although I do feel sorry for people paying and loosing money off this. I don't make money off my site, and it don't cost much so I don't freak out a ton. EDIT: COOL I MADE ANOTHER PAGE JUST LIKE I DID ON PAGE 49... lol this is cool.
Posted by Elixant1, 02-29-2004, 10:56 PM
Nah, our customers are already mad enough about it... I'm not hoping it goes down, just ready to post more if it does.
Posted by HostJedi, 02-29-2004, 10:58 PM
CTSI is going to be doing the Scranton leg of the testing here shortly...so expect to go down again in a little bit.
Posted by FredTT, 02-29-2004, 10:58 PM
Well, I'm glad its up. Now back to business I guess. Although, we have officially decided to stop selling BurstNet servers untill there network stabilizes. GNax has a very good network (gonna get better) so we will be selling there servers for a while. They are only a little bit more expensive but well worth it.
Posted by FredTT, 02-29-2004, 11:01 PM
Grr... O Well.... Do whatever you need to. I just noticed your a premium member as well.
Posted by XanTium, 02-29-2004, 11:02 PM
1 word: LOL can't they test without brining the whole network down?
Posted by Shaw Networks, 02-29-2004, 11:03 PM
If anyone's interested in going for a co-ownership or share of a Servermatrix server, contact me.
Posted by MonkeyFiles, 02-29-2004, 11:03 PM
YAY maybe we can get top post... get your posting ideas ready boys.
Posted by Elixant1, 02-29-2004, 11:04 PM
There it goes
Posted by FredTT, 02-29-2004, 11:04 PM
How does this sound? February 29, 2004 - Temporary Discontinuation Of General BurstNet Sales For the past few days, You may have been able to notice problems with your servers located in the BurstNet Datacenter. It seems that a Telco failure has caused every server hosted at BurstNet to go offline. Unfortunately, they cannot run diagnostics on the CTSI transport equipment, only CTSI is authorized to touch their equipment, so BurstNet has to wait for them to fix this. They are looking at other plans for the short & long term, I really hope that they work out. Official Statement From BurstNet CEO: We are currently working with CTSI on getting the circuit back up. When we have information we will make it available. We are all very busy working on resolving the issue right now. Because of the problems in the BurstNet datacenter, Hiya Corp has made the decision to temporarily discontinue the general sale of BurstNet servers to the public. This will not affect our current clients. All current clients will have the choice to stay with Burst or move to our new main datacenter: DV2/GNax. All servers currently at Burst are paid for until March 24. If you would like to cancel, please e-mail billing@hiyacorp.com. We understand the frustration you are having. We are also extremely frustrated or else we would not be doing this. Hiya Corp is also looking into some other datacenters to form relationships with. Hiya Corp will continue to keep a server with Burst and monitor the uptime. So, to sum it all up, Hiya Corp will no longer be selling BurstNet servers to the general public until we feel that the BurstNet network is reliable again.
Posted by Shaw Networks, 02-29-2004, 11:04 PM
Dead again
Posted by MonkeyFiles, 02-29-2004, 11:05 PM
down again guys.
Posted by Spider210, 02-29-2004, 11:05 PM
Its down Again!
Posted by TLott, 02-29-2004, 11:06 PM
...
Posted by FredTT, 02-29-2004, 11:07 PM
Arghhhh.....Well maybe it was up long enough to give some of those who wanted to move sites the ability to move. I don't know, we just go a sign up from a client for a New server at GNax. Says he's an old BurstNet client. Wonder why...
Posted by sightz, 02-29-2004, 11:07 PM
I managed to move 3 more clients during this latest uptime interlude. My theory is that Burst is intentionally pulling down their network to stop ne from moving my clients away.
Posted by MonkeyFiles, 02-29-2004, 11:07 PM
lets get these post rolling boys
Posted by RobM, 02-29-2004, 11:07 PM
here we go again...
Posted by X-Istence, 02-29-2004, 11:07 PM
Its down GAIN
Posted by Elixant1, 02-29-2004, 11:08 PM
"Arghhhh.....Well maybe it was up long enough to give some of those who wanted to move sites the ability to move."... can't move 500+ accounts in that ammount of time
Posted by TLott, 02-29-2004, 11:08 PM
Oh noes! Something is going on...
Posted by FredTT, 02-29-2004, 11:09 PM
By testing there network, does that mean they flood the GiGE line? Or just pull it and put testers on each side.
Posted by HostBlueNet, 02-29-2004, 11:09 PM
down again
Posted by FredTT, 02-29-2004, 11:11 PM
Luckily For Us, Our main site is at GNax. <== 700th Post Edit: vBulletin Message Sorry! The administrator has specified that users can only post one message every 90 seconds Grr.... I HATE THAT
Posted by thedavid, 02-29-2004, 11:12 PM
Last I heard SMA mention was that they flood the lines - not sure if that's correct or what they're doing now though. In either case, the result is the same...
Posted by TLott, 02-29-2004, 11:12 PM
Back up by 10:30.
Posted by phpdeveloper, 02-29-2004, 11:12 PM
Time to play Unreal
Posted by XanTium, 02-29-2004, 11:12 PM
If I had a patent on downtime ... Burst would have made me rich today.
Posted by catfishing, 02-29-2004, 11:12 PM
Lets all connect some Cat 5 cable across the country, we can run it off our DSL Modems and Cable Modems.
Posted by Elixant1, 02-29-2004, 11:13 PM
Heh, with the new Comcast bandwidth restrictions, my 3.3 mbit would be cut off in 20 mins
Posted by FredTT, 02-29-2004, 11:13 PM
Hmmm...Sort of like SeTi
Posted by MonkeyFiles, 02-29-2004, 11:13 PM
WHO HO UNREAL I am guessing fooding the line because it is just timing out... not saying it disconnected or something like that... I just dunno.
Posted by RobM, 02-29-2004, 11:14 PM
Dear ladies and gentleman Please fasten your seatbelts we are experiencing problems again with our Telco Company. Our ETA to the fix is unknown and none of your business. Also please don’t post anything in the Burst forum when it comes back online as we will delete it… What’s the matter can’t handle the TRUTH; you lost 99% of your customer and also destroyed many GREAT HOSTING COMPANIES.
Posted by FredTT, 02-29-2004, 11:15 PM
Lets help them Everyone set there comps to ping a server once every second.
Posted by akaKul, 02-29-2004, 11:16 PM
I suspect you need better tools; Something like 'rsync' might help you move a large number of files around quickly between servers ... and even if you don't finish intime, rsync will carry on where it left off last time (effectivly), and you can always whack it in a bash while [ 1 ] loop to retry every 5 mins for when it timesout because of no network.
Posted by MonkeyFiles, 02-29-2004, 11:16 PM
WHAT ARE THE BANDWIDTH RESTRICTIONS? I didn't know that.
Posted by HostBlueNet, 02-29-2004, 11:16 PM
I had 15 days of downtime with them before I moved and I can't transfer because it goes down ever sec.
Posted by TLott, 02-29-2004, 11:16 PM
pizza & coke anyone? its going to be a long night.
Posted by FredTT, 02-29-2004, 11:16 PM
Comon Man. Lay Off. Its not there fault. They are doing all they can.
Posted by Liam Gladdy, 02-29-2004, 11:18 PM
Damn it. Jus after i got to bed. Its 3:18 in england.
Posted by MonkeyFiles, 02-29-2004, 11:19 PM
I want some.
Posted by Spider210, 02-29-2004, 11:19 PM
Here we go again...
Posted by Elixant1, 02-29-2004, 11:20 PM
Got no place to put them but another server in Burst right now. Comcast Bandwidth Restrictions: They have cut off a bunch of customers who they say abused bandwidth. It goes something like this: Customer: Well, how much did I use? Comcast: We can't tell you. Customer: Well, what's the cap? Comcast: We can't tell you that either. Customer: Well how much do I need to cut back? Comcast: We can't tell you that. Or: Customer: So what is the cap? Comcast: There is no cap. Customer: Then why am I suspended? Comcast: Because you went over the cap.
Posted by thedavid, 02-29-2004, 11:20 PM
Ordering now... Pepperoni ok? I hope this testing goes through faster than the last leg did.
Posted by Chatmag, 02-29-2004, 11:20 PM
I just wonder how many others have set their browser home page for this thread? j/k
Posted by RobM, 02-29-2004, 11:21 PM
How can you say its not there problem... they have known about this network problem for months and did nothing about it.
Posted by FredTT, 02-29-2004, 11:21 PM
LoL, I just keep hitting refresh. Its like a chatroom in here. People respond so fast.
Posted by catfishing, 02-29-2004, 11:22 PM
RobM, Think he was just joking, he was affected also.
Posted by Elixant1, 02-29-2004, 11:22 PM
Yeah, my finger is glued to F5
Posted by Liam Gladdy, 02-29-2004, 11:22 PM
Its about 5 minutes to fill a page
Posted by MonkeyFiles, 02-29-2004, 11:22 PM
Well that is bull ****... they haven't got me yet sharing files over FTP on my home computer with friends.... I use about 30-50GB monthly... all friends are on 56k.
Posted by InfluxHost, 02-29-2004, 11:22 PM
Burst needs to check their equipment couple times a month... and not wait for it to break.
Posted by akaKul, 02-29-2004, 11:23 PM
heh, but 1/2 the posts are about falsifying the views/posts
Posted by MonkeyFiles, 02-29-2004, 11:24 PM
my problem is the 90 sec rule thing... who wasnt me to setup an IRC room?
Posted by thedavid, 02-29-2004, 11:24 PM
It's not their equipment though - it's ctsi's... That's part of why this is taking so long.. PS - pizza should be here in 35-45 minutes they say
Posted by FredTT, 02-29-2004, 11:24 PM
You can say that again. :-/ Rob, I'm a BurstNet reseller. A large reseller of theres. We just made a really hard decision to stop selling Burst temporarily untill they can stabilize there network. This is affecting me to, and if the CEO was smart, there would of been a back up plan. They could of at least hooked up a cable modem. :-P But now, it happened and they can't do anything but wait.
Posted by akaKul, 02-29-2004, 11:25 PM
.... channel
Posted by MonkeyFiles, 02-29-2004, 11:25 PM
ok... Thanks a lot dave... I am hungry as hell. DAMN THAT 90 sec rule.
Posted by FredTT, 02-29-2004, 11:25 PM
Nahh, No IRC. This is fine with me. *Watches Post Count Rise*
Posted by RobM, 02-29-2004, 11:25 PM
I would like to say thank you to WHT for allow us to post here... Without you guys who else would do this forum stuff... THANKS WHT
Posted by phpdeveloper, 02-29-2004, 11:26 PM
Just got off Unreal, oh great, another two pages filled, going at a good rate
Posted by InfluxHost, 02-29-2004, 11:26 PM
Well... they definately some sort of backup line that would kick in if something like this were to happen. Kind of like you have the UPS if the power runs out.
Posted by MonkeyFiles, 02-29-2004, 11:27 PM
Yes... same differeance. PLEASE PEOPLE CHANGE THE 90sec RULE THINGY.
Posted by akaKul, 02-29-2004, 11:27 PM
Some other company that could make some $$$ from the clicks on the Adz at the top of each page is my guess.
Posted by Xoopiter-Jeff, 02-29-2004, 11:28 PM
lol This is like a chat I think where posting faster then 5 minutes/page
Posted by FredTT, 02-29-2004, 11:28 PM
Haha, can you imagine what the cable company would say. :-P
Posted by Intersabre, 02-29-2004, 11:28 PM
Yeah I don't know what I would have done without WHT...
Posted by MonkeyFiles, 02-29-2004, 11:29 PM
Comcast would say... STOP USING SO MUCH!
Posted by Elixant1, 02-29-2004, 11:29 PM
I would have sat here wondering what was going on, calling Burst every 10 mins, IMing them every 5 mins, and then just watching pings time out.
Posted by catfishing, 02-29-2004, 11:29 PM
Post are slowing down, time for someone to rile up the troops!
Posted by FredTT, 02-29-2004, 11:30 PM
Everyone is saying screw this and going to bed crying in the fetal position.
Posted by MonkeyFiles, 02-29-2004, 11:30 PM
The 90 sec thing slowing us down... that is what.
Posted by Xoopiter-Jeff, 02-29-2004, 11:31 PM
I can see some companys tomorow " Burst refugee sale" lol
Posted by ozdesign, 02-29-2004, 11:31 PM
Everybody enjoying the Roller Coaster?
Posted by FredTT, 02-29-2004, 11:32 PM
I was gonna do that. But I already posted an add in the offers forum a few days ago.
Posted by MonkeyFiles, 02-29-2004, 11:32 PM
Thats not to bad of an idea. please make it 60 sec.
Posted by Cirtex, 02-29-2004, 11:33 PM
Reminds me of Roller Coaster Tycoon
Posted by RobM, 02-29-2004, 11:33 PM
hey... can you have the pizza guy stop by the nearest walmart or gun store and pick me up a few more bullets.... I mean I already shot myself in the Foot and Arm when we had the other down days... Just need one more to finish the JOB.... The pain from customers can't get any worst can they...
Posted by Elixant1, 02-29-2004, 11:33 PM
I think this easily beats the fire at Rackshack that brought us offline for a while... now that was a fun time. My cell didn't stop ringing with customer alerts being sent to our emergency mobile contact methods.
Posted by MonkeyFiles, 02-29-2004, 11:35 PM
If anyone wants me to handle there customers I will gladly for a small fee. I got people skills I tells ya.
Posted by thedavid, 02-29-2004, 11:35 PM
Can't - that's an admin thing only, not a mod thing. So 90 seconds it stays, though there's some rumblings (unconfirmed) that it's going to go down and stay at 30 for premium members. -David
Posted by FredTT, 02-29-2004, 11:35 PM
Have they threatened to kill you if you don't get there site up soon. Some kids think shooting there mouths off is fun. Gonna get them in trouble. (Talking about the people who treaten me.)
Posted by IGobyTerry, 02-29-2004, 11:35 PM
Rackshack never went down during the fire.
Posted by Elixant1, 02-29-2004, 11:36 PM
Yeah, there was a small fire in one section of one of their datacenters that brought their power and backup power off for a while. Probably about a year or so ago.
Posted by saint1959, 02-29-2004, 11:36 PM
catfishing wrote: "Post are slowing down, time for someone to rile up the troops!" I think most of us (perhaps foolishly) never thought that the downtime would be going on almost 10 hours, and now that it has, we are finally realizing that this problem will not be solved within the next hour or two like most network problems are. So no reason to keep browsing the thread for an update that is never going to come...
Posted by FredTT, 02-29-2004, 11:37 PM
Finally, My money gets me something.
Posted by Intersabre, 02-29-2004, 11:37 PM
Yeah, and this amount of downtime is almost unprecedented. Who's keeping track. Don't count the short spans that we've had access.
Posted by bubba hyde, 02-29-2004, 11:37 PM
They're probably referring to the fire that occured in the NAC DC.
Posted by MonkeyFiles, 02-29-2004, 11:37 PM
I am a poor 13 year old... how am i gonna be able to pay?
Posted by dougefresh, 02-29-2004, 11:38 PM
They did experience some downtime as there backup went down and they had to bring in some generators if I remember right.
Posted by phpdeveloper, 02-29-2004, 11:38 PM
Ok, another Unreal round is over, 20 frags down as usual with me dead just 7 times and another couple of pages
Posted by FredTT, 02-29-2004, 11:38 PM
It's not that expensive. Worth the investment.
Posted by dougefresh, 02-29-2004, 11:39 PM
you are correct
Posted by Elixant1, 02-29-2004, 11:40 PM
Yeah, mixed up DCs there, we've moved a few times. It was the NAC DC fire.
Posted by Spider210, 02-29-2004, 11:40 PM
This is the most buppiest ride I have ever had...
Posted by RobM, 02-29-2004, 11:41 PM
No its all the customer over seas... they are sleeping right now and have not seen that there sites are offline... But when they get up I want to be gone. Let the recept answer the phones...
Posted by FredTT, 02-29-2004, 11:42 PM
Or do what Burst does and don't answer them at all.
Posted by EricTham, 02-29-2004, 11:42 PM
Man , it's monday morning here in my country now (Singapore) ... my phone is on fire !
Posted by InfluxHost, 02-29-2004, 11:43 PM
Well every time I call someone picks up....
Posted by dougefresh, 02-29-2004, 11:43 PM
if any one else is looking to get rid of there p4 server's or upper end AMD deals, im here...moving to other dc's and other providers is not the solution....burst has been as stable as all others...this is the internet there is no such thing as 100% uptime...if you are looking to get out pm me.... 6 minutes dougefresh your on
Posted by FredTT, 02-29-2004, 11:43 PM
I was just joking around
Posted by Elixant1, 02-29-2004, 11:43 PM
I'm batting 500 on Burst phone calls, 0 on IMs
Posted by TLott, 02-29-2004, 11:44 PM
Well, think on the bright side... Er. Hm.
Posted by InfluxHost, 02-29-2004, 11:45 PM
A bright side doesn't exist with burst
Posted by Elixant1, 02-29-2004, 11:46 PM
It does when someone finally nukes the datacenter... big, bright lights
Posted by Intersabre, 02-29-2004, 11:46 PM
Does anyone think we will be compensated by Burst.NET for this downtime?
Posted by FredTT, 02-29-2004, 11:47 PM
Let me get my data first!!!
Posted by MonkeyFiles, 02-29-2004, 11:47 PM
lol I want front row seats at those fireworks.
Posted by Spider210, 02-29-2004, 11:48 PM
Ya if anyone wants to get rid of there p4 machine that has atleast 512 ram, you can pm me. I might be interested.
Posted by Elixant1, 02-29-2004, 11:48 PM
Compensation? Doubt it... it's a Telco failure, not theirs, so they would be very reluctant to cover it. Unless they see enough of us leaving, probably no refunds.
Posted by XanTium, 02-29-2004, 11:48 PM
so, where are you guys gonna move to? servermatrix, managed.com, ev1, unitedcolo, gnax, dedicatednow, ... ?
Posted by Chatmag, 02-29-2004, 11:48 PM
While waiting, I checked out the Programming Talk ad. It's a board for programmers. I could add it to our Web Design chat room listings, now if I could only update the page on the server
Posted by HostBlueNet, 02-29-2004, 11:48 PM
33 more post to hit 1000!
Posted by FredTT, 02-29-2004, 11:48 PM
Nope. Telco Failure. Not covered by SLA. Damm 90 Second Rule. Someone probably already beat me to post this.
Posted by CybexHost, 02-29-2004, 11:48 PM
I see a lot of people leaving, fast. I know I will.
Posted by gret, 02-29-2004, 11:49 PM
It is exist when you leave BurstNET. The bright side is blocked by BurstNET so you need to remove them to see it
Posted by midnightz, 02-29-2004, 11:49 PM
You can use the large LEGO piece to snap it in place, it might help your poor man wiring job... There is no excuse in any way shape or form for any more of your lies or any false promises. This isn't the prom! Last edited by midnightz; 03-01-2004 at 12:01 AM.
Posted by HostBlueNet, 02-29-2004, 11:50 PM
Don't you think you should stay for 3 more days to see if they are still capable of being good ? When I was with Burst they were pretty good and I never really notice the network problems.
Posted by Liam Gladdy, 02-29-2004, 11:50 PM
Mhmm, maybe telco, but the lack of backup systems isnt telco. If the stuff on burst.net was true, this wouldnt of happened.
Posted by Elixant1, 02-29-2004, 11:51 PM
Very true Liam
Posted by Intersabre, 02-29-2004, 11:51 PM
Well they aren't required to, but they might do something since they've been down so long (what is it, 10 hours)?
Posted by CybexHost, 02-29-2004, 11:52 PM
It's been on and off for the past 10, I think...
Posted by ElixantNick, 02-29-2004, 11:52 PM
Very true, Liam, hehe.
Posted by thedavid, 02-29-2004, 11:52 PM
They're not accepting new clients at this time. Just so you know. PS the pizza is good...
Posted by Xoopiter-Jeff, 02-29-2004, 11:52 PM
Wheres BVS he must be one busy guy tonight lol.
Posted by akaKul, 02-29-2004, 11:52 PM
If you can afford it, you can get it ! Try rackspace, they offer and actually have provided 100% - or your money back. The trick is to really understand the hardware and how it can fail, then buy mutiple redundancy from mutiple suppliers at the same time. .... ohhh and buy some nice and expensive DoS mitigation kit. And test it all frequently. From what I have seen, rackspace really is number one for resiliant networks (available to the public!!) - Ive not been to their US datacenters, but the London one is as good as they claim.
Posted by FredTT, 02-29-2004, 11:52 PM
Wonder if CTSI has a SLA.
Posted by ElixantNick, 02-29-2004, 11:54 PM
Because of this downtime, I had 3 minutes left on my cellphone, so someone decided to call and complain, guh! My last 3 minutes. Oh well, I get them all back tomorrow.
Posted by Elixant1, 02-29-2004, 11:54 PM
Wouldn't matter much if CTSI has an SLA... we wouldn't benefit from it. We aren't direct customers of CTSI, that would be like a dedicated server owner compensating someone who got ripped off by one of the dedicated's resellers.
Posted by Intersabre, 02-29-2004, 11:54 PM
I'm sure most corporate service contracts have some level of service guarantee (especially telco)...the question though is if the money refunded by CTSI will get to us.
Posted by Cirtex, 02-29-2004, 11:55 PM
Wonder if they'll be back up tommorow 6AM and not going down again for the day? Don't want to see it down tommorow when i wake up...
Posted by johnnycs, 02-29-2004, 11:55 PM
you my be correct - but the only web sites I can't access are the sites that are hosted by burst
Posted by CybexHost, 02-29-2004, 11:55 PM
Will the $$ get to the customers? I would think they would have the heads up to try and keep their customers...
Posted by MonkeyFiles, 02-29-2004, 11:55 PM
You were supposed to tell me when the pizza got here. :\
Posted by Intersabre, 02-29-2004, 11:56 PM
Past post 1000 btw...
Posted by RobM, 02-29-2004, 11:56 PM
If anybody going to nuke burst, please let me video tape it.... I will need to tell or show my customer something, it would also be a good seller on Ebay.
Posted by Xoopiter-Jeff, 02-29-2004, 11:57 PM
The pizza guy had to stop a burst first.
Posted by XanTium, 02-29-2004, 11:57 PM
for those who want to see/read the SLA ... there's always google cache :-) http://216.239.59.104/search?q=cache...licy/sla.shtml
Posted by Elixant1, 02-29-2004, 11:57 PM
Well, tell the pizza guy to get us some info while he's there Edit: Heh, the only problem with posting Google's cache is that the real version will be changed by the time they bring it back up... "And the actions of our Telco can't be held against us, sorry guys" Edit2: *Reads the SLA* Oh, it's already there
Posted by ElixantNick, 02-29-2004, 11:58 PM
I wonder how much BurstNet will be worth by the end of tomorrow?
Posted by CybexHost, 02-29-2004, 11:59 PM
50% off a battered and beaten datacenter. I can see the blue light special now.
Posted by gret, 02-29-2004, 11:59 PM
The worst thing is that BurstNET is till unknown where the issue or how to solve it after the last few incident They just tell us every time it is Telco Problem Unknown issue No ETA Telco is their vendor and it is their ability and skill to control them and not us. We can accept unique issue but NOT THE REPEATED issue.
Posted by saint1959, 02-29-2004, 11:59 PM
quote: -------------------------------------------------------------------------------- so, where are you guys gonna move to? servermatrix, managed.com, ev1, unitedcolo, gnax, dedicatednow, ... ? -------------------------------------------------------------------------------- I am not leaving Burst yet, basically because we just signed up for some of their 'buy two months get three months' specials not long ago, and I am, perhaps naively, hoping they will get their act together quickly. We only have our main site and then some servers we have resold at Burst, so while the downtime on our own site has been bad for business, the majority of our customers are safe on our servers at Ev1. We have all individual and reseller accounts at Ev1. They are unmanaged, but their network uptime has been virtually 100% over the past year, at least on the servers we have there. Rackspace is great also, but they start at $270 a month, so probably most of us have to rule them out.
Posted by thedavid, 03-01-2004, 12:00 AM
Hah, he's left and gone... There's still some pieces left for you guys to split - it's only a medium though, so don't get greedy. Here's the link to the most recent statement by matthew of DN/Pegasus: http://www.webhostingtalk.com/showth...hreadid=242581 It has some providers in it that are in nac, if you need it..
Posted by RobM, 03-01-2004, 12:00 AM
There going to tell him the same info burst tell all... we don't know whats wrong and there is no ETA on the fix...
Posted by Elixant1, 03-01-2004, 12:01 AM
Heh, but he can see with his own eyes more than Burst has told us.
Posted by ElixantNick, 03-01-2004, 12:01 AM
Darnit!
Posted by ozdesign, 03-01-2004, 12:02 AM
Burst SLA Attached for historical purposes. Attached Files burst_sla.txt (8.9 KB, 19 views)
Posted by Elixant1, 03-01-2004, 12:03 AM
Heh, the SLA isn't much use when they declare bankruptcy.
Posted by FredTT, 03-01-2004, 12:03 AM
SLA...Psh. I have it memorized. Along with the TOS and AUP.
Posted by CybexHost, 03-01-2004, 12:03 AM
I doubt that will happen anytime soon. If it does, I'm glad I'm on my way out.
Posted by Intersabre, 03-01-2004, 12:04 AM
Didn't you already say you were leaving?
Posted by RobM, 03-01-2004, 12:05 AM
The bankruptcy is tomorrow... anybody want to bid to buy back your data.
Posted by MonkeyFiles, 03-01-2004, 12:05 AM
I will join in on buying there data center if I can have 10 servers.
Posted by CybexHost, 03-01-2004, 12:06 AM
I believe I did, just making sure everybody knows
Posted by ElixantNick, 03-01-2004, 12:06 AM
I will bid, I've got stuff on our server.
Posted by catfishing, 03-01-2004, 12:07 AM
Wonder what the expense is like on running a data-center, and the cost of the carrier?
Posted by FredTT, 03-01-2004, 12:07 AM
Hey Look, I just sold another server to someone looking to get away from Burst. They need to get there act together. They are losing a client a minute.
Posted by RobM, 03-01-2004, 12:07 AM
Sorry they sold that already....
Posted by CybexHost, 03-01-2004, 12:08 AM
That is for another thread Good luck getting solid numbers on that one...
Posted by akaKul, 03-01-2004, 12:08 AM
LOL So you guys don't do online backups I guess You should, then i'd be rich
Posted by ElixantNick, 03-01-2004, 12:09 AM
MIKE! THEY SOLD OUR SERVER!
Posted by MonkeyFiles, 03-01-2004, 12:09 AM
We only need like 100 more post guys then were #1... COMEON WE CAN DO IT!
Posted by ServerPlace4NET, 03-01-2004, 12:09 AM
I seriously dont feel like reading 65 pages, can you guys review what is going on so far?
Posted by FredTT, 03-01-2004, 12:10 AM
They could make a fortune if they sold the DC and all the servers over night then run to Mexico.
Posted by Liam Gladdy, 03-01-2004, 12:10 AM
Burst = sux0rs.
Posted by Elixant1, 03-01-2004, 12:10 AM
http://elixant.netfirms.com basically... that's the watered down version I've been telling customers.
Posted by RobM, 03-01-2004, 12:10 AM
well it would cost a little less if the line was not 200 miles away. Hi we are burst, we built our DC in an area way up north in PA... Our nearest connection to the real world is 200 miles away... We save a few buck up here but pay an arm and a leg to be connected.
Posted by CybexHost, 03-01-2004, 12:11 AM
Don't give them ideas now...
Posted by ElixantNick, 03-01-2004, 12:11 AM
I'd hunt them down. I enjoy working.
Posted by Shaw Networks, 03-01-2004, 12:11 AM
Wow, we're almost at the post record
Posted by mrl14, 03-01-2004, 12:11 AM
I didn't mind the 2-5% packet loss an hour ago heh.
Posted by MonkeyFiles, 03-01-2004, 12:12 AM
Man... If I was going to build a data center I would find the closest best EXTREMELY high speed provder and build right next door.
Posted by FredTT, 03-01-2004, 12:12 AM
Neither did I. It was fine with me.
Posted by Liam Gladdy, 03-01-2004, 12:12 AM
Im sure 56kers did.
Posted by Elixant1, 03-01-2004, 12:12 AM
I'm getting pings 30s and 40s, we're back online
Posted by TLott, 03-01-2004, 12:12 AM
up
Posted by ElixantNick, 03-01-2004, 12:12 AM
Pretty pathetic, a DC goes down, and it pretty much makes the post record, wonderful huh?
Posted by CybexHost, 03-01-2004, 12:13 AM
That area would already be built up, unless you plan to go under the earth and make a subterranean DC.
Posted by FredTT, 03-01-2004, 12:13 AM
There is still a risk there. Why build next door. Just lease in their building. That way, if there is a problem, just go up a level and smack the techs upside the head.
Posted by MonkeyFiles, 03-01-2004, 12:14 AM
Sounds like a great idea... it would be safe from tornados and hurricans.... yay were up yet agian... who says down by midnight EST?
Posted by Elixant1, 03-01-2004, 12:14 AM
Nuclear, you passed 500 posts
Posted by Shaw Networks, 03-01-2004, 12:14 AM
Back up again
Posted by CybexHost, 03-01-2004, 12:14 AM
What is the post count record anyways? I would expect another down period too.
Posted by RobM, 03-01-2004, 12:15 AM
For how long.
Posted by Dacsoft, 03-01-2004, 12:15 AM
Right now I would be happy with 25% packet loss
Posted by MonkeyFiles, 03-01-2004, 12:15 AM
YAY, next goal is 1000 post... who thinks burst will get me that far? I would probably already be there if I could post faster then 90 SECONDS!
Posted by FredTT, 03-01-2004, 12:16 AM
Were Up!!
Posted by ServerPlace4NET, 03-01-2004, 12:16 AM
Hm.. and we were thinking about reselling for burst..........
Posted by Elixant1, 03-01-2004, 12:16 AM
Dacsoft, you're behind on times... we're fully up for another few mins
Posted by CybexHost, 03-01-2004, 12:16 AM
I would think again... We do now, and we haven't had much success recently... I wonder why?
Posted by MonkeyFiles, 03-01-2004, 12:17 AM
I GOT A TIME OUT. Ok that is it if they let people who pay able to post faster I am paying. OH MY GOD second try clicking and still can't post...
Posted by FredTT, 03-01-2004, 12:17 AM
Pings are still high
Posted by TLott, 03-01-2004, 12:18 AM
(Whoops)
Posted by Shaw Networks, 03-01-2004, 12:18 AM
Testing with 500 pings, should have a packet loss estimate soon
Posted by CybexHost, 03-01-2004, 12:18 AM
That was roughly an hour and a half ago though...
Posted by MonkeyFiles, 03-01-2004, 12:19 AM
That happened just for this downtime... THERE GONNA DO IT AGAIN? I HATE 90 sec rule.
Posted by serialbeggar, 03-01-2004, 12:19 AM
If it weren't for Burst going down every now and then, what would you all be talking about?
Posted by TLott, 03-01-2004, 12:19 AM
Whoops. Very true.
Posted by FredTT, 03-01-2004, 12:19 AM
Hmm...Bad Pings....But nothing dropped.
Posted by Elixant1, 03-01-2004, 12:19 AM
Yeah, that post on their forums was put up last time the connection was up... I hope they put an update up soon... something like: "We don't know why it's back up, we need to take it down in 20 mins for testing"
Posted by Intersabre, 03-01-2004, 12:20 AM
Up for me
Posted by nate, 03-01-2004, 12:20 AM
... watching the network monitor .... drinking some mountain dew ... keeping my fingers crossed ...
Posted by MonkeyFiles, 03-01-2004, 12:21 AM
That is a great pic man
Posted by Elixant1, 03-01-2004, 12:21 AM
Down again... like I said "We don't know why it's up" And now up. Last edited by Elixant1; 03-01-2004 at 12:24 AM.
Posted by FredTT, 03-01-2004, 12:21 AM
I'm getting about 8% loss right now.
Posted by Shaw Networks, 03-01-2004, 12:21 AM
lol nice job, put another one up, I need a good laugh
Posted by jessfx, 03-01-2004, 12:21 AM
i think it's down again no wait ... just massive packet loss sorry
Posted by serialbeggar, 03-01-2004, 12:21 AM
Now everybody is posting just for the sake of posting.
Posted by ServerPlace4NET, 03-01-2004, 12:22 AM
This is the fastest I have ever seen a response on wht for. This thread is recieving about 10 post per minute
Posted by FredTT, 03-01-2004, 12:23 AM
Yup. We are going through a page ever 3-4 minutes or so. Pinging with 100 Packets. Just waiting.
Posted by Shaw Networks, 03-01-2004, 12:23 AM
Pretty much
Posted by Intersabre, 03-01-2004, 12:23 AM
I can still reach it
Posted by thedavid, 03-01-2004, 12:24 AM
Tossed the pic post - falls under the 'rude' rule.
Posted by CybexHost, 03-01-2004, 12:24 AM
This is insane... Pass the Mountain Dew please.
Posted by ServerPlace4NET, 03-01-2004, 12:24 AM
this is all we are doing
Posted by FredTT, 03-01-2004, 12:25 AM
Ping statistics for 66.197.146.229: Packets: Sent = 100, Received = 94, Lost = 6 (6% loss), Approximate round trip times in milli-seconds: Minimum = 63ms, Maximum = 81ms, Average = 65ms Not bad. I can live with that. ....When is 90 seconds over...This takes forever....
Posted by Shaw Networks, 03-01-2004, 12:25 AM
Pings are starting to stabilize and return to normal for me. We need a BurstNET update here
Posted by talash, 03-01-2004, 12:25 AM
Hi, I was not very happy about the pricing with my server at Catalog and i shifted here just 10 days back at NocSter.com. I am scared by this whole episode. Is this very normal with Burst to have such a bad service patch for almost 3-4 days. I might look for 2-3 days before i decide to shift out of these people and request a refund. What do you guys think? Abhishek
Posted by Xoopiter-Jeff, 03-01-2004, 12:25 AM
lol Im sure there still testing for the night. Time for burst refugee sale. Jeff
Posted by serialbeggar, 03-01-2004, 12:25 AM
Wow ... nobody really cares if Burst is dead or alive. Just that this thread if getting longer by the minute. It's like every innate IRC chat I've had the unfortunate experience of reading except sans the cursing and sexual innuendos.
Posted by FredTT, 03-01-2004, 12:26 AM
That wasn't rude. It didn't have a name there.
Posted by ServerPlace4NET, 03-01-2004, 12:27 AM
Sorry for all of you burst people. This is why I love gnax 100% uptime
Posted by RobM, 03-01-2004, 12:27 AM
You want one... We don't know what happen... its the telco people who caused the problem. Our ETA is unknown. Thanks for visiting burst.net
Posted by MonkeyFiles, 03-01-2004, 12:27 AM
If anyone wants that pic post here or contact me... I will pull it out of my cache
Posted by FredTT, 03-01-2004, 12:28 AM
Amen to that!
Posted by Elixant1, 03-01-2004, 12:29 AM
I can see one of the mods locking this at 1120, and then deleting a few posts to bring it under.
Posted by serialbeggar, 03-01-2004, 12:29 AM
Hey, someone call Burst and have them turn off the power again. That'll keep this thread going.
Posted by thedavid, 03-01-2004, 12:29 AM
Shhh - don't ruin my surprise
Posted by Xoopiter-Jeff, 03-01-2004, 12:29 AM
I was thining the same thing.
Posted by FredTT, 03-01-2004, 12:30 AM
LoL, That would suck. Posts: 1,105 Views: 30,329
Posted by RobM, 03-01-2004, 12:30 AM
the only way that can happen if burst goes down... There no other DC with problems like this, they all have backup except burst
Posted by talash, 03-01-2004, 12:31 AM
Hey, I have never seen a post moving so fast in my life? The moment i refresh, i see new posts. Internet was never such a happening place. Thank you Burst! Please get up now and remain stable. Abhishek
Posted by ServerPlace4NET, 03-01-2004, 12:31 AM
how much money do you think BURST will lose because of this downtime?
Posted by serialbeggar, 03-01-2004, 12:31 AM
Burst into Flame?
Posted by Elixant1, 03-01-2004, 12:31 AM
we're getting 2 to 3 views a second
Posted by FredTT, 03-01-2004, 12:32 AM
What you talking about. There is barely and flaming here. Just alot of
Posted by talash, 03-01-2004, 12:32 AM
I dont think burst will loose from cash kitty. Will they refund to their customers who want to leave now. Abhishek
Posted by MonkeyFiles, 03-01-2004, 12:33 AM
I don't thing you could ever get this many laughs out of any thread on WHT
Posted by Xoopiter-Jeff, 03-01-2004, 12:33 AM
Especially from you lol
Posted by akaKul, 03-01-2004, 12:33 AM
Well they can certainly delete 300+ worthless posts that are purely about some very childish excitement of making this the longest thread or something (a little beyond my comprehension i fear) There is always one that spoils things. For me though, Burst Net is currently up, though i now have lost the plot on their actual downtime.... eitherway im moving.
Posted by Shaw Networks, 03-01-2004, 12:33 AM
I GOT THE RECORD POST!
Posted by RobM, 03-01-2004, 12:33 AM
Forgot to tell you, burst forgot to pay the electric bill. They should be going off very soon. They used that money for the repair man.
Posted by ServerPlace4NET, 03-01-2004, 12:33 AM
Its not flame, its shame
Posted by FredTT, 03-01-2004, 12:33 AM
Hehe, I help in any way possible.
Posted by thedavid, 03-01-2004, 12:35 AM
Ok, now that you guys have beat the record.... Lets try to keep it on topic, eh?
Posted by ServerPlace4NET, 03-01-2004, 12:35 AM
need to have some fun sometimes
Posted by talash, 03-01-2004, 12:35 AM
It seems my servers are up now. BTW, i am scareds to open my support mailbox which must be full of "thrashings" for the downtime. Any idea how to handle such issue? Abhishek
Posted by phpdeveloper, 03-01-2004, 12:35 AM
Hey, what's up with that 1120 record, let's beat this thread.
Posted by EKR, 03-01-2004, 12:35 AM
Yup, back up! talash, I think this is one of the times a canned response to your customers is warranted. Write up a general explanation of what happened and then address any specific concerns tomorrow.
Posted by Elixant1, 03-01-2004, 12:37 AM
Yeah, a lot of servers are going to have problems with mail though... all the mail sent during the downtime will be either down the tubes or bounced back... It took me til the first 2 min uptime to finally be able to get my registration e-mail for here to come through (always read here, never posted though)
Posted by akaKul, 03-01-2004, 12:37 AM
> /var/spool/mail/USERNAME will solve most of the problem and quickly
Posted by Shaw Networks, 03-01-2004, 12:37 AM
Ping statistics for 64.191.91.117: Packets: Sent = 500, Received = 479, Lost = 21 (4% loss), Approximate round trip times in milli-seconds: Minimum = 100ms, Maximum = 707ms, Average = 129ms
Posted by CybexHost, 03-01-2004, 12:38 AM
I'm thinking some more downtime tomorrow, but hopefully we've seen the bulk of it.
Posted by Xoopiter-Jeff, 03-01-2004, 12:39 AM
Lets hope there back up fro good or atleast semi good.
Posted by Elixant1, 03-01-2004, 12:39 AM
I wonder if they realize it's up... someone should call them and ask if this is expected to be the final uptime (just to get the satisfaction of being able to predict "We don't know").
Posted by MonkeyFiles, 03-01-2004, 12:39 AM
I think downtime by midnight EST.
Posted by Spider210, 03-01-2004, 12:41 AM
I sense it going down again... soon
Posted by Spider210, 03-01-2004, 12:42 AM
Still lots of spiking and packetloss... High pings... Anyone else seeing this?
Posted by Elixant1, 03-01-2004, 12:43 AM
Yep, its jumping a lot Mine is around 30, but every 5 or so it gives me a jump to 100+... not many losses
Posted by MonkeyFiles, 03-01-2004, 12:43 AM
I have seen no packet loss. but tons of high ping.
Posted by Spider210, 03-01-2004, 12:45 AM
I see a packet loss about every 30 secs. High pings spikes in 130's
Posted by Spider210, 03-01-2004, 12:47 AM
OMG Has it been fixed? Last 3 minutes 30 pings and no dropped packets????
Posted by Elixant1, 03-01-2004, 12:52 AM
elixant1: Hi, are we expected to be up for good now? BurstNET: Hi, We should be good now.. You can read more about what happened and what was done as it will be posted on our forums.. http://forums.burst.net
Posted by phpdeveloper, 03-01-2004, 12:52 AM
100 packets transmitted, 100 received, 0% packet loss, time 100071ms rtt min/avg/max/mdev = 53.359/54.332/64.239/1.395 ms
Posted by Spider210, 03-01-2004, 12:52 AM
OMG ITS NOT FOR REALLLLL IS IT FIXED??
Posted by RobM, 03-01-2004, 12:53 AM
I have 20% packet loss every know and then.... give it time until the techs go home.
Posted by Spider210, 03-01-2004, 12:55 AM
10 Minutes... 2 packets lost! Awesome, Hope we get back to 0% loss!
Posted by akaKul, 03-01-2004, 12:56 AM
Whats going on, has Nuclear Arca gone to bed? the pointless thread expansion has stopped growing! Or are you all running to increase the views now?
Posted by Elixant1, 03-01-2004, 12:57 AM
I'm still here, watching Burst's forums and pings, answering cutomers, etc.
Posted by RobM, 03-01-2004, 12:58 AM
well the sad part about this is burst CEO was claiming how fast there network was growing. by netcraft... well the can add to there forum how WHT record is by burst clients and how burst crash and went downhill... 3 records in one month from good to worst. still getting those 10-15% packet losses every know and then...
Posted by Xoopiter-Jeff, 03-01-2004, 01:03 AM
Well I think im off to bed good luck with there servers, maybe we can do this again some other time and beat are own record. Same bat time same bat channel! Jeff
Posted by MonkeyFiles, 03-01-2004, 01:04 AM
I am still up (I have been in bed all day on laptop) I am just reading at the Burstnet forums. I am also trying to think of a way to make a whole lot of money because I WANT A SERVER SOOO BADLY (not from burst net though.)
Posted by Innerplanet, 03-01-2004, 01:05 AM
Where’s the blow-by-blow account of what happened from Burst? There is nothing updated on their Network Status forum.
Posted by illogix, 03-01-2004, 01:07 AM
I'm still getting packet loss so I guess the network is not totally fixed. It might go down again anytime from now on.
Posted by Elixant1, 03-01-2004, 01:09 AM
Innerplanet, I pretty much covered the basics at http://elixant.netfirms.com (at netfirms cause my server was down at the time)
Posted by Innerplanet, 03-01-2004, 01:13 AM
Elixant1, thanks for that.....
Posted by MonkeyFiles, 03-01-2004, 01:13 AM
well this thread has died off I guess no one can handle an all nighter just pressing the F5 button waiting for someone to post good/bad news.. or they are happy the beat the record and decided to go to be... I guess I will try to fall asleep now. I really wanted to get more info on downtime :\
Posted by Elixant1, 03-01-2004, 01:15 AM
"At this point, we are back upand running. The problem was discovered to be a multi-level issue within the providers network. Tomorrow more details as to the exact cause should be available." -Burst forums, under 15 seconds ago
Posted by Innerplanet, 03-01-2004, 01:15 AM
I'm on the Left Coast so it's still early here (if you call 9:15pm early).
Posted by Elixant1, 03-01-2004, 01:16 AM
Well, I live on the east coast and call 12:15 early... probably an all nighter, just answering customers, etc.
Posted by MonkeyFiles, 03-01-2004, 01:16 AM
9:15pm is really early... it is 12:15am in Indiana (mid west for you morons.)
Posted by akaKul, 03-01-2004, 01:21 AM
Well you can contact me, im good at NOT making money I can tell you what NOT to do with sites/servers on the net. I understand there is good money in SPAM ! I can tell you that an easy start-up is to resell non-computer stuff online. We have found that within a few months reselling others rubbish when rebranded makes a fair amount of money.... especially if you have the "SEO" knack like me (static *looking* pages are the key - get rid of php/cgi/asp) One of our sites thats beginning to make some serious cash each month manages to get over 4gb a day in visits (about 70% is images/sounds) without even submitting to any Search Engine (they find us on their own within a week or two of going online) on my burstnet server - temporary one month measure whilst installing new server in our own rack in UK. This certainly would pay for a server each month - actually more than you could manage. I can recommend GNAX (I have a server with TXG- reseller/subsidiary) and they are very good, uptime is good, and their support guys are excellent, they go way above the normal with regard to repairing kit etc. AND they even listen to you - this i've found unheard of almost everywhere else !!! And im in the UK, and its 05:21 here (a.m. for you non 24hour'ers )
Posted by FredTT, 03-01-2004, 01:24 AM
11:23 here in Texas.
Posted by MonkeyFiles, 03-01-2004, 01:27 AM
got any good recommendation on making money people? I made no money off my google banner today because my site is on a burstnet server and was down all day. Anyway it is not making me any money.. so any ideas people?
Posted by mithilesh, 03-01-2004, 01:28 AM
They are up now but don't know for how long .They got any backbone line or not ????????? Thank You mithilesh
Posted by MonkeyFiles, 03-01-2004, 01:29 AM
have you even read any post in this thread mith?
Posted by Elixant1, 03-01-2004, 01:29 AM
Directly from their AIM guy, and now in their official forums, they say it's back up for good. Full service to the datacenter.
Posted by phpdeveloper, 03-01-2004, 01:29 AM
Put two banners?
Posted by MonkeyFiles, 03-01-2004, 01:30 AM
only allowed 1 banner per page.
Posted by MonkeyFiles, 03-01-2004, 01:33 AM
I got 2 packet loss in a row... does this mean something bad coming?
Posted by civ, 03-01-2004, 01:33 AM
Over the last 30 minutes I've had 1% packet loss. Better than this weekend, but closer to typical over the last month or so for me...
Posted by Elixant1, 03-01-2004, 01:34 AM
Yeah, I saw those two in a row here too... the losses seem to be picking up. Most likely nothing, just the CTSI guys finishing up their work. We won't know the end result until tomorrow morning.
Posted by MonkeyFiles, 03-01-2004, 01:50 AM
DOWN AGAIN OOPS it is because I was uploading something... oops.
Posted by phpdeveloper, 03-01-2004, 01:51 AM
Ok here.
Posted by engnet, 03-01-2004, 02:46 AM
I couldn't stand it and fell asleep around 1.30am GMT, does anyone now the exact downtime (this time). Chris
Posted by whmdotbe, 03-01-2004, 05:26 AM
anyone has the aol instant messager contact to add burstnet?? still no serious informatioon??? no idea when this prob will be resolved???? it's really unbeleavble . I left my others server and moved to busrt after having a guarantee that they are 99% up and serious
Posted by serialbeggar, 03-01-2004, 06:26 AM
This is still going on?
Posted by MonkeyFiles, 03-01-2004, 06:27 AM
Yea... highest replied to topic on WHT
Posted by mainarea, 03-01-2004, 07:50 AM
The downtime? No. - Matt
Posted by thedavid, 03-01-2004, 07:52 AM
Thread closed as it appears as though burst has resolved it. If you have more downtime, please open a new thread as it'll likely be a completely different issue.
Posted by civ, 03-01-2004, 11:49 AM
I'm still seeing 10% packet loss today - I presume this applies to everybody else? At least the DC is up :p
Posted by GoLions, 03-01-2004, 11:51 AM
I thought everything was fixed last night, but it appears the packet loss problem persists. Ping Statistics for 66.96.192.201: Packets: Sent=126, Received=111, Lost=15 (11% loss) Approximate round trip times in milli-seconds: Minimum=72ms, Maximum=1592ms, Average=108ms Hope this doesn't mean it's about to go down again?
Posted by civ, 03-01-2004, 12:00 PM
Same here - 10% loss. Still waiting for an update at Burstnet.
Posted by thedavid, 03-01-2004, 12:02 PM
Hmm.... Looks like 10-12% from here in michigan. Maybe I closed the thread too early in the downtime forum Here's hoping that it doesn't need to be reopened though.
Posted by sysc, 03-01-2004, 12:07 PM
Anywhere from 10-20% here as well.
Posted by GoLions, 03-01-2004, 12:17 PM
Packets Sent=21 Received=11 Lost=10 (47% loss) I'm getting anywhere between 10% and 25% loss (with larger samples sent). This problem is NOT resolved. They are also not answering their phone. They did about an hour ago when I put a reboot request in for a server..... but they haven't done it, and now aren't answering the phone. 1 server down, and all others getting these packet losses.
Posted by thedavid, 03-01-2004, 12:20 PM
Looks like I had a pre-mature closure.. Thought that it was resolved and all that. 12% average loss from michigan though
Posted by Pillhead, 03-01-2004, 12:20 PM
I feel so darn good about now. Knowing that I have the core of my website on my new server at gnax supplied via the good peoples from fxpbackup.com God damn shame that the wanky burst network is not allowing me to transfer all my data over (in excess of 5GB) so I can bin that darn burst server!
Posted by thedavid, 03-01-2004, 12:23 PM
Split and merged to the network outages forum...
Posted by sysc, 03-01-2004, 12:24 PM
Yeah we ordered two from SM this morning, cant wait to get moved over. Just to many problems at BurstNET...
Posted by bhaputi, 03-01-2004, 12:26 PM
Our telco has pinpointed the source of error, and are swapping equipment at this time. We will experience 100% outage for approx. 10 minutes.
Posted by GoLions, 03-01-2004, 12:27 PM
Thanks for letting us know Dan.
Posted by sysc, 03-01-2004, 12:28 PM
Oops did not see the post from dan -EDIT-
Posted by Pillhead, 03-01-2004, 12:30 PM
yer jokin' me, I have had a transfer going for about 7 hours know of a 3GB file, to get away, and its only half way through!
Posted by saint1959, 03-01-2004, 12:32 PM
I'm getting 30-32% loss on average, with a few minutes of downtime here and there. Burstnet: should we be again expecting 8 hours of downtime today as we had yesterday?
Posted by GoLions, 03-01-2004, 12:33 PM
No.... Dan (VP of BurstNET) said there will be 100% downtime for about 10 minutes. ... but it hasn't gone completely down yet. I'm seeing 48% packet loss right now from east coast Canada. Last edited by GoLions; 03-01-2004 at 12:40 PM.
Posted by IGobyTerry, 03-01-2004, 12:44 PM
Request timed out. Reply from 66.197.230.249: bytes=32 time=55ms TTL=52 Request timed out. Reply from 66.197.230.249: bytes=32 time=53ms TTL=52 Request timed out. Request timed out. Reply from 66.197.230.249: bytes=32 time=54ms TTL=52 Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Reply from 66.197.230.249: bytes=32 time=55ms TTL=52 Request timed out. Request timed out. Ping statistics for 66.197.230.249: Packets: Sent = 20, Received = 4, Lost = 16 (80% loss), Approximate round trip times in milli-seconds: Minimum = 53ms, Maximum = 55ms, Average = 54ms That's from Ohio
Posted by sysc, 03-01-2004, 12:45 PM
Yup, it's pretty bad from anywhere atm.
Posted by saint1959, 03-01-2004, 12:46 PM
quote: -------------------------------------------------------------------------------- Originally posted by saint1959 I'm getting 30-32% loss on average, with a few minutes of downtime here and there. Burstnet: should we be again expecting 8 hours of downtime today as we had yesterday? -------------------------------------------------------------------------------- No.... Dan (VP of BurstNET) said there will be 100% downtime for about 10 minutes. ... but it hasn't gone completely down yet. I'm seeing 48% packet loss right now from east coast Canada. --------------------------------------------------------------------------------- This was actually from about 20 minutes before Dan made his post. I had posted in another thread right before a mod redirected everyone to this thread.
Posted by phactor, 03-01-2004, 12:46 PM
everything down atm!
Posted by trakwebster, 03-01-2004, 12:46 PM
At last! I'm getting the 100% outage that Burstdan promised me! I feel relieved. At last something is going as predicted!
Posted by server4sale, 03-01-2004, 12:48 PM
Ya If this dont solve All Burst client and there Reseller and the reseller clients and Virtual hosting clients lets say 50K domain owners should Email CTSI , BBB and FCC for Poor service given by CTSI and then may be CTSI will listen when there Reputation comes on the line infront of press.....
Posted by lachlanm, 03-01-2004, 12:49 PM
omg thank god i saw this thread.. thought it was about to happen.. my monitor was 2 minutes away from being thrown
Posted by Melitaweb, 03-01-2004, 12:50 PM
Let's just hope that 10 minutes != 8 hours. We have spent all day transferring customers out of their datacenter - I wonder if Burst is going to let us leave :p
Posted by illogix, 03-01-2004, 12:50 PM
I REALLY hope this will fix the packet loss issue as I can't take anymore problems.
Posted by toma1708, 03-01-2004, 12:50 PM
Knowing that the problem was identified and some equipment replaced I expect that we receive an announcement related to the end of their work (after the 10-20 minutes of outage). So pleease, in order to avoid traceroutes and pings from all over the world, give us a sign when the nightmare is finished. Thanks. Catalin Last edited by toma1708; 03-01-2004 at 12:54 PM.
Posted by marcustr, 03-01-2004, 12:50 PM
this is getting old now. You notice it is always the same people coming here complaining about burst. I am one of them aren't any of us ever going to learn a leasson and just leave them for good.
Posted by lachlanm, 03-01-2004, 12:52 PM
fingers crossed... anxiously waiting
Posted by illogix, 03-01-2004, 12:52 PM
I can't leave because I prepaid for 3 months when I signed up 1 month ago.
Posted by sysc, 03-01-2004, 12:53 PM
Tough to leave them when my server's keep going down.. but yes we are in the process.
Posted by illogix, 03-01-2004, 12:54 PM
I get some ping reply but 90% loss.
Posted by lachlanm, 03-01-2004, 12:55 PM
Does anyone hear have as many servers as me at burst? Im at about 21 i think.. or is it just single servers? Just outta interest
Posted by sysc, 03-01-2004, 12:55 PM
Lets hope its not another 8hr outage ......
Posted by marcustr, 03-01-2004, 12:55 PM
I just hope they have found the problem and get it solved. I have been with them 14 months. For the last 5 it has been real good untill these last 2 weeks. If they can promise that this is going to be solved for once and all. I am sure alot of people will stay. But if this happens everyday to their network I am sure 100% will leave in a matter of time.
Posted by illogix, 03-01-2004, 12:56 PM
We only have 1 server with Burst. All the others are in different datacenters.
Posted by ARKAIT, 03-01-2004, 12:57 PM
Hi, WebHostingTalker, Any body have NOW problems with Burst? Than you.
Posted by lithiumSEO, 03-01-2004, 12:58 PM
We have 5 with burst.. Looking to move at least 1 to HE this week.
Posted by marcustr, 03-01-2004, 12:58 PM
We have just one there now. We moved all the others back 6 months ago. When this happend last time. We keep one there of clients that decided they didn't want to move. But they all want to goto another server now.
Posted by bubba hyde, 03-01-2004, 12:59 PM
I currently, and I emphasize currently, have 7 servers with Burst.
Posted by Cloughie, 03-01-2004, 12:59 PM
SO very annoying. I find it so hard to believe there own site is always down so you cannot contact them in any way. Does anyone have a phone number for them? They make no efforts to make any communication whilst they have issues.
Posted by freemancryin, 03-01-2004, 01:00 PM
I have the server working only for 10 mins and cat reachable again The problem in DC network Not in the servers Any one have the same problem ??
Posted by stennychong, 03-01-2004, 01:00 PM
I only have one, but with their downtime and refuse to give compensation, I choose leave, no matter how cheap the price they have.
Posted by engnet, 03-01-2004, 01:00 PM
Me makes it longer then 10mins. Chris
Posted by Flammable, 03-01-2004, 01:01 PM
I cant belive burst net we had bad speed and now they are having major down time, this is disgraceful, it looks like SM will be getting alot more registrations shortly. Im glad we dont pay setup fee's with burst, there is just two words now i think describes them now "Burst Sucks".
Posted by certify, 03-01-2004, 01:01 PM
Is it down again or it's just me...
Posted by lithiumSEO, 03-01-2004, 01:01 PM
I'm confused... I'm getting 93% packet loss.. still not the 100% loss, and this has been going on for awhile now.. much longer them 10 minutes. Am I to assume that the 10 minute downtime hasn't begun yet?
Posted by XanTium, 03-01-2004, 01:02 PM
http://www.webhostingtalk.com/showth...5&pagenumber=1
Posted by sysc, 03-01-2004, 01:02 PM
Guess they havnt pin pointed the problem afterall.... packetloss is horrible right now.
Posted by engnet, 03-01-2004, 01:03 PM
Has been down about 25-30mins. Chris
Posted by Lorenz, 03-01-2004, 01:03 PM
Completly down again I am so upset, just had a switch from the horrible onestop.net because they had outages weeks long. Just 2 days on the new server and everything starts to perform like onestop.net. Is this common for burst.net? Because my reseller told me they are rock stable. But in fact he also told me that they have lied to him in terms of redudancy. They told him they have alot of backup lines but infact all goes out via one line. I am UPSET! I run a online business and this needs to work and it didn´t for the last month already, now all this starts again! Can someone tell me a ROCK stable Datacenter where i can purchase a shared hosting from a re-seller which has his server their (please with proof of uptime from the last year). Thanks, Lorenz
Posted by phactor, 03-01-2004, 01:04 PM
6 servers here, and 2 will be moved this week!
Posted by DPI, 03-01-2004, 01:04 PM
totally down...been more than 10 mins. Luckilly i'm just waiting for my dns to change now
Posted by zongoo, 03-01-2004, 01:04 PM
Argh!! That's it! Nothing will be fixed, I've lost ~$100 because of this, not including credibility.. I'm moving to theplanet.com. Bye bye, burst.
Posted by ThePrimeHost, 03-01-2004, 01:05 PM
yes, deffinately 10 + minutes
Posted by lachlanm, 03-01-2004, 01:06 PM
I dont understand how packet loss is going up gradually.. im thinking it hasn't been taken off yet and the 10 minutes hasn't even started.. if it was taken down it would be down completely 100% packet loss.. this doesnt make sense
Posted by marcustr, 03-01-2004, 01:07 PM
I went to get another server at servermatrix last night and they have been busy cause of burst. Seems everyone is running there which I don't blame them. So if you go there expect a setup time of about 24-30 hours is what they told me.
Posted by Lorenz, 03-01-2004, 01:07 PM
You lucky guy, i lost 500$ at yesterdays burs.net downtime. NOT to mention image-lost! And this didn´t took 10 minutes but several hours. Now this starts again. And it is a shame they lied and don´t have any rendudant lines for backup! No way better then onestop.net is
Posted by bizantium, 03-01-2004, 01:07 PM
Again down! I can not believe it Now I regret put all of my clients' servers into their network. This network problem caused I lost a lot of money, times and reputation.
Posted by Frosty, 03-01-2004, 01:07 PM
Okay, I am a very easy going person but this is getting to be a tad ridiculous. The past 4 days in a row it has been down hrs then up then down... and now down again. My goodness.
Posted by sysc, 03-01-2004, 01:08 PM
You know it's pretty darn bad when you dont see BurstNET CEO here defending his company.....
Posted by thedavid, 03-01-2004, 01:09 PM
Merged again...
Posted by DPI, 03-01-2004, 01:11 PM
maybe he got smart and ran for mexico.
Posted by marcustr, 03-01-2004, 01:11 PM
It seems webhostingtalk has become the burst outage forum. I think burst needs to get their backup site up.
Posted by engnet, 03-01-2004, 01:11 PM
You must be going for the record thread. Chris
Posted by Lorenz, 03-01-2004, 01:11 PM
Btw, does this board have a channel on EFNET?
Posted by Liam Gladdy, 03-01-2004, 01:12 PM
Well, yeh - i was waiting for some to suggest we get this one even bigger! I think we need a bursttime calcuator... And, good morning guys nice to see you all again!
Posted by sysc, 03-01-2004, 01:13 PM
I'm pretty sure last night's BurstNET outage thread had to be the largest ever it put managed.com's to shame.
Posted by ThePrimeHost, 03-01-2004, 01:13 PM
Up until this point I had not lost any clients...we'll see after this...
Posted by marcustr, 03-01-2004, 01:14 PM
My downtime calculator says 45 minutes so far. I just hope this isn't another 8+ hours.
Posted by stennychong, 03-01-2004, 01:15 PM
how long to you think burst will down today? Lets bet. I bet 5 hours.
Posted by saint1959, 03-01-2004, 01:15 PM
Boy do I feel dumb for actually saying these words to my clients last night after Burst said the problem was fixed: "That should be the last downtime you see for quite a while" Boy did Burst make a liar out of me. I should have known better than to say that though.
Posted by server4sale, 03-01-2004, 01:15 PM
Well at 12:20EST and 9:20CST yeah when clients cant check there email they will sure scream
Posted by Melitaweb, 03-01-2004, 01:16 PM
Auto response from BurstNET: We are currently experiencing problems with our transport provider. We are working on the issue and hope it have it resolved ASAP. At the moment there is no ETA. Please bear with us as we work to resolve this problem. Exactly the same wording as last time.
Posted by saint1959, 03-01-2004, 01:17 PM
"how long to you think burst will down today? Lets bet." I am feeling lucky today. I am saying three hours today, but eight again tomorrow.
Posted by marcustr, 03-01-2004, 01:17 PM
No ETA why they come here and say 10 minutes. It seems all they do is lie and the expect to keep our business.
Posted by ThePrimeHost, 03-01-2004, 01:17 PM
The only way to clean up their act after this is to get some true redundancy. Hopefully they will be able to.
Posted by illogix, 03-01-2004, 01:17 PM
After all of that, if they are not willing to give any refund, I'm afraid I will have to charge back I don't feel like I'm getting what I ordered.
Posted by lyndonw, 03-01-2004, 01:17 PM
I got a hostdown page about 30 minutes ago. Doesn't really matter tho - a load of customers have cancelled and Im moving my personal sites to a multi-homed server. I knew I should have taken that GNAX server instead
Posted by Melitaweb, 03-01-2004, 01:19 PM
What's more annoying is when you're actually trying to pull all your servers and data out of there and they can't even maintain long enough uptime for that.
Posted by lithiumSEO, 03-01-2004, 01:20 PM
Looks like the 100% outage has begun... According to Dan, that means < 10 minutes till everything is back up.. hehe
Posted by certify, 03-01-2004, 01:20 PM
Is anyone here around burst.net office, bang the tech support desk and ask them wtf is going on?
Posted by marcustr, 03-01-2004, 01:21 PM
I think they know that and they keep pulling their cable modem offline. Seems that is what they are running off as of lately.
Posted by ThePrimeHost, 03-01-2004, 01:22 PM
I thought this was already ongoing? Well goody if it is corrected in 10 minutes... "Lucy, I'm gonna have some 'spainin' to do" to my clients when this is all said in done. Here come the freebie upgrades and moves to NAC....
Posted by aggro, 03-01-2004, 01:23 PM
10 minutes has turned into 50 since mine went down.
Posted by sysc, 03-01-2004, 01:24 PM
so much for the 10 min ETA eh?
Posted by mithilesh, 03-01-2004, 01:24 PM
I think as a good professionals they should put a dedicated person to put exact updated status at WHT. Thank You mithilesh
Posted by sysc, 03-01-2004, 01:27 PM
100% packetloss for the last 20 mins.
Posted by engnet, 03-01-2004, 01:27 PM
Just wondering how many have already or now will be moving on to another provider.
Posted by marcustr, 03-01-2004, 01:27 PM
I take it since the network is down they can't update us. But they need to pop in one of them AOL disks and use the free minutes here.
Posted by Lorenz, 03-01-2004, 01:28 PM
i am tired to switch google adwords on and off all the time!
Posted by icehosting, 03-01-2004, 01:29 PM
Hi, nocster ( burstnet ) is down again! seems that the network problems continew... This is very bad. Finally nocster is one of the most bad DC. And i have proof for this... http://www.webhostingtalk.com/showth...r&pagenumber=1 Christos
Posted by bizantium, 03-01-2004, 01:30 PM
Believe it or not, just got it from my client: "When will the problems be resolved. This is not good. Are there technicians working on the problem or monkeys?" (Thank GOD at least that my main mailbox is backed up by 2 mailservers spread into 2 datacenters so I can keep communicating with them).
Posted by marcustr, 03-01-2004, 01:30 PM
Just be glade you can turn your advertising off. There is alot of others that can't. They are loseing a ton of money over the last 4 days.
Posted by zongoo, 03-01-2004, 01:31 PM
What I found at theplanet.com is very good! See: "Co-location Moving Sale Are you trapped at your current hosting provider? Would you move except for the double billing and transition time? The Planet is here to help. We are currently offering up to 90 days free to transition from your current hosting provider*. The rules of engagement are easy. Fax your current contract with termination date to The Planet and you can begin transition immediately. The Planet will not bill any setup or monthly fees until your current contract is complete. This will allow you to transition your server(s) to The Planet and not be double billed during the transition period. The Planet will accept direct shipments and rack your equipment free of charge. We just can't make it any simpler or more cost effective than that. Please contact our sales staff today for more information. *This offer valid only with proof of current verifiable contract. "
Posted by sysc, 03-01-2004, 01:34 PM
It's back up and definately not fixed. --- 64.191.61.1 ping statistics --- 7 packets transmitted, 6 packets received, 14% packet loss round-trip min/avg/max/stddev = 79.130/93.342/163.457/31.357 ms
Posted by lakespinner, 03-01-2004, 01:34 PM
I just use my server for development and a few email accounts (and the email generally can't be used because the email is blocked and blacklisted by most large isp's due to spammers on the system.) My question then, is, as frustrated as I am, with no paying customers to fend off... How do u guys endure this. If I was paying for this service for my business, I'd be gone in a second, or at least by the second or third day. do u have large percentages of customers fleeing? does it take a long time to recover the lost business/reputation inflicted by this type of outage? I can't imagine the despair this must cause. Or do u inform customers initially that service is sketchy and the price reflects it? "I feel your pain." sort of... good luck guys and gals
Posted by LowTech, 03-01-2004, 01:34 PM
Yeah this is becoming a huge pain in the ***. They claim they are up for good last night just to be down again in the morning. Terrible just terrible.
Posted by marcustr, 03-01-2004, 01:35 PM
Ok I am getting a pulse lets hope we can keep her a live. NOTE-- It died again
Posted by Lorenz, 03-01-2004, 01:35 PM
And down again.
Posted by sysc, 03-01-2004, 01:35 PM
and back to 100% packetloss.
Posted by canfone, 03-01-2004, 01:35 PM
We are in the process of moving 2 servers. Its a sad day, but you can't run a business like this.
Posted by Liam Gladdy, 03-01-2004, 01:36 PM
Yup - its worse than before o.o
Posted by server4sale, 03-01-2004, 01:36 PM
We should all call BB and register a complant against CTSI
Posted by sysc, 03-01-2004, 01:38 PM
Has anyone got through to BurstNET via phone? Just rings and rings.
Posted by marcustr, 03-01-2004, 01:38 PM
You notice everytime the network goes down it isn't their fault. I guess that is the way they don't have to give us a credit. I just wish they would tell they truth and say it is their fault.
Posted by dxer, 03-01-2004, 01:39 PM
Daaaaaaaan where are you !? Give us a sign........
Posted by spiceman, 03-01-2004, 01:39 PM
welll ... lets just say i got lucky this weekend... as soon as the outage came... i was looking for a server and found the last one from a reseller of SM... and it was going for $229 and no setup for a DUAL XENON and 1GB drive with a FREE backup... exactly the same as an old promo that SM was running awhile back... so long everyone/burst...
Posted by engnet, 03-01-2004, 01:40 PM
Think they already have i.e. they dont care less about there clients.
Posted by sysc, 03-01-2004, 01:40 PM
Ahh I actually got through. Exact words were It will be resolved soon. No eta.
Posted by Melitaweb, 03-01-2004, 01:41 PM
Burst promises are like dog-years. 10 mins bursttime = 70 mins real time soon = less than 12 hours
Posted by gret, 03-01-2004, 01:42 PM
Dannnnnnnnnnnnnnnnnnnnnn
Posted by lithiumSEO, 03-01-2004, 01:42 PM
Wow, I actually had about 30 pings that got through in a row.. thought everything was back to good.. but now everything is back to normal: 100% packet loss..
Posted by Lorenz, 03-01-2004, 01:43 PM
Did this happen to burst.net often in the past? I just wonder why my reseller choose them. He said he did alot of research and found this to be the best.
Posted by gret, 03-01-2004, 01:43 PM
No ETA = days
Posted by datapunch, 03-01-2004, 01:44 PM
very dispointed
Posted by LowTech, 03-01-2004, 01:44 PM
This is horrible
Posted by Alien88, 03-01-2004, 01:44 PM
Burst.net are a bunch of monkeys. I have a server there for developmental processes, well... had, since it'll be gone soon. The past two months has been nothing but problems. It's always the same excuse: "Problem with our transit" "No ETA". I really, really doubt it's a problem with their transit. I think they are incompetent and are not fit to run a network. You are seeing 100% packet loss because there is no route to them. Their BGP has been dropped, again, even though it was up for about 5 minutes a little bit ago. I moved from burst.net to voxel.net and I have had no problems at voxel.net, no lies, and no BS. I hope everyone moves away from burst.net especially after the last few days. -- Alien88
Posted by newbiepuke, 03-01-2004, 01:45 PM
Hey Burst, while you're standing around watching the telco guys scratch their head you can make a few calls and get off some blacklists. When they go to check if offending site are gone they will definately get a YES! that site is gone! Call Roadrunner first! TY...
Posted by lithiumSEO, 03-01-2004, 01:45 PM
There was like a 4-5 hour outage back in November.. But other then that they've been up.. albeit they've been having packet loss for the past 3 months or so. Certainly not the best.. maybe the cheapest.
Posted by Liam Gladdy, 03-01-2004, 01:45 PM
Well, i got real bored and made this bursttime convertor in flash As they dont let me put swfs on here - and my servers offline - i had to upload it as a zip sorry! --Liam Attached Files bursttime.zip (36.3 KB, 41 views) Last edited by Liam Gladdy; 03-01-2004 at 01:50 PM.
Posted by certify, 03-01-2004, 01:47 PM
Yes... we need some updates....!
Posted by Matthew.A, 03-01-2004, 01:50 PM
Have to say, that I've tried to live through this - but when I signed up 8+ months ago I really was under the impression that there was BU etc I think I'll have to seriously start looking else where.
Posted by sysc, 03-01-2004, 01:51 PM
Simple ETA would make most folks shutup I'm sure.... at least tell us whats going on.
Posted by marcustr, 03-01-2004, 01:52 PM
All I know is this is bad business. They only have one direction to go and that is BANKRUPT.
Posted by DanH, 03-01-2004, 01:52 PM
Hi As Liam posted that nice swf I thought as I had a server up lol on EV1 I would post it for all to see http://www.letsgohost.com/bursttime/bursttime.swf Dan
Posted by woolly, 03-01-2004, 01:52 PM
just ordered two servers from liquidweb.com, but it turns out i can't move anything to the new servers when the damn network is down. Is this burst.net's new strategy to keep themselves in business? Keep our data as hostage?
Posted by mrl14, 03-01-2004, 01:54 PM
I get different values for the same length of time :p
Posted by Liam Gladdy, 03-01-2004, 01:55 PM
LetsGo-Dan.. i pm'ed ya an updated version
Posted by DanH, 03-01-2004, 01:55 PM
Matches there network maybe unpredictable Dan
Posted by dxer, 03-01-2004, 01:56 PM
hey guys , help me wit something Is it possible to move to another server staying with present nameservers in this simple way: - Set new server up with nameservers like old one but with new IPs of course - Transfer all accounts from old server to new one - Change nameservers IPs in domain registrar where domain used for nameserver is. - Delete old server accounts, abandon server Is this right thing to do ?????
Posted by Liam Gladdy, 03-01-2004, 01:57 PM
Yeh, if the button was working youd see if says "Ask another staff member..."
Posted by DanH, 03-01-2004, 01:57 PM
No attachment with it
Posted by foe, 03-01-2004, 01:58 PM
Its been three days in a row ... whats going on?
Posted by Liam Gladdy, 03-01-2004, 01:59 PM
Ok - heres the updated version (Flash 7 - so it supports all my groovy features) Attached Files bursttime.zip (36.3 KB, 28 views)
Posted by Matthew.A, 03-01-2004, 02:00 PM
That flash don't work - the response should be "No ETA"!!
Posted by DanH, 03-01-2004, 02:02 PM
All done if you want to send me any more just pm me for my email addy and I'll send it to you makes it easier lol http://www.letsgohost.com/bursttime/bursttime.swf Dan
Posted by MikeC, 03-01-2004, 02:03 PM
funny 10 minutes im still getting 98% packet loss in london and thats over 100 packets
Posted by WirralNet Matt, 03-01-2004, 02:03 PM
my guess would be they have some sort of a network fault Seriously though, this is very surprising for Burst, I was with them until the end of 2003 and they were quite solid. They seem to have deteriorated since I left however.
Posted by ARKAIT, 03-01-2004, 02:04 PM
Hi, Dan & Burst, Please, I need more information. This disconnect it´s money for me. Actually, 19 PM in Spain, and we have problems all PM, and our cliente are opened, shops, companies.... More information, please.
Posted by Annette, 03-01-2004, 02:04 PM
New thread: http://www.webhostingtalk.com/showth...hreadid=242805
Posted by zongoo, 03-01-2004, 02:05 PM
*&$%$&^, Burst is down and I can't load all my files to new SM server with 4 beautiful cpu's
Posted by foe, 03-01-2004, 02:05 PM
who are you with now?
Posted by sysc, 03-01-2004, 02:06 PM
I hear you
Posted by WirralNet Matt, 03-01-2004, 02:06 PM
a mixture of managed.com and HE.net. Hopefully CTN1 as well soon, assuming they are reliable over the coming months
Posted by engnet, 03-01-2004, 02:08 PM
Does burstnet really not care about there clients: Burstnet would a statement from your CEO or MD or VP or even Mickey Mouse, be a good idea after 4days of totally crap service.
Posted by Flammable, 03-01-2004, 02:10 PM
It looks like burst have found a new favorite auto response message . They arnt replying, this is just so screwed up.
Posted by sysc, 03-01-2004, 02:11 PM
They NEVER reply to AIM when there is a major issue.
Posted by toma1708, 03-01-2004, 02:12 PM
A better idea is that they visit the forum and keep us updated about what's hapening. It takes only one minute, and they could let us know if they are able to manage the problem or not, and if they are able how long it will take. Catalin
Posted by DanH, 03-01-2004, 02:12 PM
It's strange I was talking with sales then suddendly bomb they go off rude I thought went to support (BurstNet) talked got one response then they just stoped and pit that auto reply message on. Just a quick I have to go would of been more polite or am I asking to much?
Posted by saint1959, 03-01-2004, 02:13 PM
They have been using the same telco excuse for 4 days. I have not even looked at moving from Burstnet yet, but I feel like I'm being lied to here. Burst: you still have some customers left that are willing to stay, but with every passing minute of downtime you are really leaving us no choice but to seriously look at leaving due to the business we are losing. So get on here and be honest with us about the problems, about the work that has been done over the past four days that for some reason has not fixed the problem, and the work that will be done from here on out to actually fix the problem. An honest ETA (none of that ten minute stuff) is most necessary.
Posted by Pillhead, 03-01-2004, 02:14 PM
All I want is my data back.
Posted by ThePrimeHost, 03-01-2004, 02:16 PM
I too was going to stick with them, but if they dont at least give us an update I cant say that I will stay. This is f***ing ridiculous.
Posted by bizantium, 03-01-2004, 02:17 PM
Yes, it's possible. Here's the simple way: * Order a new server. * Transfer all files using WHM transfer script. * Log into the OLD server, backup /etc/named.conf to /etc/named.conf.backup * Pico -w named.conf * Change: zone "domain.com" { type master; file "/var/named/domain.db"; }; TO zone "domain.com" { type slave; file "/var/named/domain.com.db.slave"; masters { put.new.server.ip.here; }; }; * service named restart. Now, all queries for that domain will go to the new server (note that your comp may still load the old DNS cache which is mean if you ping it's still go to the old IP) * Go to your domain registrar and change the IP for your DNS. * Wait 24-48 hours to let the root DNS complete the propogation * Cancel your old server * Send me a big pan of pizza. You're done. Hope this helps. John
Posted by Annette, 03-01-2004, 02:18 PM
Even better idea: how about actually maintaining some sort of offnetwork update page for their clients?
Posted by Lorenz, 03-01-2004, 02:18 PM
@ Burst.net. For the insolence to NOT to respond to us with any details and with ********, you jus thave lost 2 complete resellers. Guys, get you *** of from them as soon as you can. Even IF the server should work again, i feel this support is not representative for even the cheapest website that is hosted with them, not to mention hosting companies here! Alone the fact that they don´t have rendudancy lines should be the reason to switch, because it can happen everytime again and again that you are loosing business and image when everything relies on ONE line without any backup routing!
Posted by SFX, 03-01-2004, 02:19 PM
I'm curious, but is there any reason that this trouble happens on the same time every day?
Posted by engnet, 03-01-2004, 02:19 PM
Surely for business > business connections burstnet must have some sort of SLA with there Telco's, I may be wrong and this is my own opinion but surely burstnet will get compensation for there downtime? Any ideas on this one.
Posted by HostFolks, 03-01-2004, 02:20 PM
Has anybody ordered a servermatrix server lately? We've ordered one to replace the reseller server we have at burst, what has their setup time been like lately?
Posted by MikeC, 03-01-2004, 02:21 PM
I absolutely agree. i think thats the best comment so far, just wish they would pay more attention to it all.
Posted by cyanide, 03-01-2004, 02:21 PM
Heh ! what happended to 10 minutes ?? ........ goin on 2 hours now... ......... clients are freaking !! @#$%@#$@#$
Posted by mspottedhors, 03-01-2004, 02:25 PM
Fortunately for us, the only server we have left at Burst was a secondary DNS server.....I'm now looking at other providers to replace this server.
Posted by certify, 03-01-2004, 02:27 PM
Not just the clients, I'm feaking out as well.
Posted by lachlanm, 03-01-2004, 02:27 PM
What about this? * Order a new server. * Transfer all files using WHM transfer script. * Add a dns zone on old server pointing all sites to the new server * Go to your domain registrar and change the IP for your DNS. * Wait 24-48 hours to let the root DNS complete the propogation * Cancel your old server I think thats your way but letting WHM do it all. Would that work john? Say the server ip is 64.191.44.33 at burst. My new server is 64.191.44.34 When i get to point 3.. i login to 64.191.44.33 add a dns zome on all sites pointing to 64.191.44.34 then do point 4-6 that i wrote How does that sound? hehe
Posted by dxer, 03-01-2004, 02:28 PM
What exactly command for this looks like ? by service named restart you mean Bind restart ? But is this step with named.conf necessary ? Thanks a lot
Posted by serialbeggar, 03-01-2004, 02:28 PM
Boy, this is horrible. What's a person to do?
Posted by HostJedi, 03-01-2004, 02:28 PM
CTSI techs are at all locations (Scranton POP, Philadelphia POP, & the BurstNET facility) and they are currently still working on the issue. We have no ETA on repair, as they have given us none. I wish I could give you all further details, but at this time there is no further information available. We feel absolutely horrible about this, and this is an absolute nightmare for everyone of us here--and for our client base.
Posted by R_painkiller, 03-01-2004, 02:29 PM
this problem is BAD BAD BAD I have 7 servers
Posted by Mbarb, 03-01-2004, 02:30 PM
Here is how I move a few of my busy dynamanic sites... get new server setup/tested On new server setup DNS but point IP's to the old server At the domain registrar, change DNS servers to the new server. While I'm taring up files on the old server I change the old server DNS to point to the new server IP and the new server to point to the new server untar stuff on new server 80% of the traffic will be pointing to the new server within g a few minutes and all withing a few hours.
Posted by serialbeggar, 03-01-2004, 02:30 PM
What is the issue again that's causing the problem (current or past)? I've lost track.
Posted by dxer, 03-01-2004, 02:31 PM
How this DNS zone must look like ? thanks
Posted by Mbarb, 03-01-2004, 02:32 PM
Snap some photos of the frantic work so we can all laugh at this some day
Posted by Liam Gladdy, 03-01-2004, 02:33 PM
Thank you. Thats all we're asking for, a lil' information every now and then.
Posted by MikeC, 03-01-2004, 02:34 PM
strange out of all that and you still dont get an apology, so will CTSI be providing you with money back for all the customers then seeing as its taken near enough 5 days for them to get off their ***
Posted by bizantium, 03-01-2004, 02:34 PM
Not sure if that's will work, but in order to do the above steps you should terminate the accounts permanently, otherwise the WHM will give you the 'domain exist error' message and terminate permanently the account on the old server is NOT recommended. Edit named.conf is quite easy. Thus I suggest you to modify it manually. John
Posted by Chatmag, 03-01-2004, 02:36 PM
I'm staying on Burst, period. I wasn't intimidated when the owner of SPEWS attacked me last year, and a little technical problem won't cause me to leave. Do what you need to do Burst, I'm going to go take a nap.
Posted by server4sale, 03-01-2004, 02:38 PM
Actual this will be a good idea to take some photos.
Posted by gret, 03-01-2004, 02:38 PM
So what time you plan on your next outage tomorrow ??
Posted by Lorenz, 03-01-2004, 02:39 PM
if it just WAS a little problem. But this is NOT what i call little!
Posted by gret, 03-01-2004, 02:40 PM
I really admire your courage
Posted by bizantium, 03-01-2004, 02:40 PM
Sorry no offense, but depending on your comment I'm sure that you're not familiar with SSH command. And it's very dangerous to use my method to transfer server if you're not quite expert with the basic SSH command. PM me along with your ICQ no and let's see if I can help you. But not at this time since I'm very stress here because I have 6 servers into Burst network. John.
Posted by marcustr, 03-01-2004, 02:40 PM
they don't feel bad.
Posted by Annette, 03-01-2004, 02:41 PM
Posted by gret, 03-01-2004, 02:42 PM
Look like this will be another record breaking thread
Posted by zongoo, 03-01-2004, 02:43 PM
It depends on what business you are in. I have personal website, I don't care if it's in downtime for 24 hours. But if I gonna lose 1000 a day, customers, my business, will I stay with Burstnet?
Posted by mspottedhors, 03-01-2004, 02:43 PM
Merge the two and it will be the longest Unfortunately, Burst isn't the only one losing customers. In fact, I wouldn't be totally surprised if some hosts go under because of this (or at least a major financial set-back that many can't afford).
Posted by R_painkiller, 03-01-2004, 02:43 PM
3 days... and 70 domains bye bye
Posted by marcustr, 03-01-2004, 02:44 PM
Inet needs to send Burst a bill for being their backup support site when they go down.
Posted by Liam Gladdy, 03-01-2004, 02:44 PM
This thread really should be merged with the closed one mods... Its the same issue - and therefore should be in the same thread.
Posted by civ, 03-01-2004, 02:45 PM
BurstCEO, Thanks for taking the time to update us on what's going on - I'm sure you're staying busy these days. Does BurstNet have any plans for legal action against CTSI? Is this even an option with their SLA?
Posted by dah, 03-01-2004, 02:45 PM
Hate to tell ya looks like they never got it right the last time so this one should have been merged with the one yesterday
Posted by R_painkiller, 03-01-2004, 02:45 PM
what is the time in Scranton ?
Posted by 7de5igns, 03-01-2004, 02:45 PM
How much longer is this going to take? I'm starting to look for another datacenter to replace my servers that I have there. This is just unbelievable. I've had to refund 4 customers already, so come on people fix the damn problem!!
Posted by lachlanm, 03-01-2004, 02:46 PM
Just ordered 3 dedicated servers elsewhere 18 or so More to come this month so i can completely say bye bye burst !! Meanwhile 6 weeks later when i ordered 256mb of ram for my server, still not installed after 4 tickets... and 4 weeks later where i emailed CS for a refund request.. they can keep it.. just want them far away for me.. now ive had a taste of a new server provider its just such a relief and a step forward for us
Posted by newbiepuke, 03-01-2004, 02:46 PM
You want that in BurstTime or Eastern Standard Time?
Posted by zongoo, 03-01-2004, 02:47 PM
Agree... They oversold limits of their hardware, why worry for?
Posted by certify, 03-01-2004, 02:47 PM
Do Burst offer rebate for all this??
Posted by Annette, 03-01-2004, 02:48 PM
GMT-5
Posted by marcustr, 03-01-2004, 02:48 PM
1:50 p.m
Posted by Przemek, 03-01-2004, 02:49 PM
Good bye Burst.net ... SM here I come . I only need few hourst to move the accounts. Please
Posted by saint1959, 03-01-2004, 02:49 PM
SFX wrote "I'm curious, but is there any reason that this trouble happens on the same time every day?" Probably because they only have the '12 hour a day' support plan with Bobcares, so the other 12 hours of the day all of their servers go down...lol
Posted by marcustr, 03-01-2004, 02:53 PM
You sure you wasn't lieing about your statement. It has been 2 hours not 10 minutes.
Posted by sysc, 03-01-2004, 02:53 PM
This sucks, just need burst up for a couple hours so we can transfer to sM
Posted by marcustr, 03-01-2004, 02:56 PM
WHT just hit its users online record. Lets all give a thanks to Burst for allowing that to happen.
Posted by concept, 03-01-2004, 02:56 PM
I wonder how many new customers SM has picked up from this. Sure seems like quite a few
Posted by R_painkiller, 03-01-2004, 02:57 PM
how many servers will burst lose? 100? 200? 500 ? more than 1,000 ??
Posted by zongoo, 03-01-2004, 02:59 PM
Correct me if I'm wrong, I;m newbie, but learning fast ... Burstnet has 100MBPS cards, when SM 1000Mbps cards. Why network is out in morning hours? Because too much of people going to visit sites on servers on Burst.. It's like a DoS attack In my opinion...
Posted by thebestdeal, 03-01-2004, 02:59 PM
CTSI has 1 customer with a problem. BurstNet has 20,000+ servers owned by hundreds to thousands of burstnet clients. Alot of those burstnet clients has hundred's to thousands of clients of their own. Each one of those hosted domains have 0 - thousands of visitors per day. This is effecting a lot of people. CTSI only sees 1 customer with a problem. CTSI Repair Center: 1-888-889-2309
Posted by sysc, 03-01-2004, 02:59 PM
Whats the total downtime up untill now? Including last nights... 13hrs?
Posted by lachlanm, 03-01-2004, 02:59 PM
Alot more than that U can count 20+ from me and 30+ from another person i know How many servers does burst have out of interest?
Posted by ITWeb LLC, 03-01-2004, 03:00 PM
I just wish email was not lost during all of this...
Posted by Matthew.A, 03-01-2004, 03:01 PM
Dunno can't get to the web site !!!
Posted by Annette, 03-01-2004, 03:02 PM
If you're suggesting that people should start calling CTSI directly: very bad idea.
Posted by JMusic, 03-01-2004, 03:02 PM
Is there a way to transfer all the files from the BURST server to a NEW server without using the http.conf thing? I just transferred TO Burst a week ago (needed a larger dedicated server with more transfer), and I copied ALL the files/mysql databases to my computer and uploaded them ALL to to the new server (took me a good 12 hours to complete). I did it that way cause I didn't wanna screw up anything in WHM. But there's got to be another way for someone like me to transfer, right?
Posted by GordonH, 03-01-2004, 03:03 PM
The problem I have is that we have been moving our cheap brand servers out of Rackshack into burst for security reasons. If we have a spammer or a copyright violation RS just unplug the box and because of the time difference it can take 24 hours to get it plugged back in. Unplugging doesnt actually resolve the problem which still exists when the server is plugged back in. I had to take a decision to bale out of RS. Unfortunately this level of down time is unustainab;e. I have received 2 (yes 2) faxes from lawyers representing our customers, and I I can't see any way round this than to terminate all the customers on those boxes and refund them. Sorry, but I just can't see any way round it, that will protect my mental health. I am off to sell a car to get the cash to do the refunds. Gordon
Posted by beecat, 03-01-2004, 03:03 PM
Can i propse a burst/nocster/hostnoc irc channel for us burstnet refugee's, as checking the forum continually is a complete PIA irc.bordem.net #burst irc://irc.bordem.net/#burst
Posted by thebestdeal, 03-01-2004, 03:06 PM
. If CTSI received as many calls as there are posts on this forum long ago, maybe they would have seriously started looking into this issue long ago when there was only packet lost. CTSI Repair Center: 1-888-889-2309 Everyone that feels the same, include "CTSI Repair Center: 1-888-889-2309" at the bottom of their post.
Posted by bhafer, 03-01-2004, 03:06 PM
I moved my 8 servers over after being a casualty of the NOC24 issue (when I joined WHT). Double wammy in only a few months. If any of your are interested, I got a great deal from American Data Center. PM me with details. I don't want to post them in outages forum. Ben
Posted by GordonH, 03-01-2004, 03:08 PM
I have been away since yesterday morning. When did this outage startt at Burst (EST)? Was it today or yesterday. A potted hostory please! I can;t get hold of my systeem admin. Apparently he is having a nervous breakdown.
Posted by thebestdeal, 03-01-2004, 03:09 PM
Click "Copy multiple accounts from another server" in WHM. If both servers have Cpanel, it is a snap to change servers. Most people will not even notice. A few busy forum sites may see some missing posts but that is about it. CTSI Repair Center: 1-888-889-2309
Posted by Annette, 03-01-2004, 03:10 PM
No, what it would do is annoy them and possibly even further jeopardize whatever relationship Burst happens to hold with them. You are suggesting that people abuse a communication avenue when no one but Burst is a direct customer of CTSI. If you have a problem with the way Burst is handling this or have an opinion on the manner in which they should deal with their provider, that communication should be directed to Burst, and Burst alone.
Posted by saint1959, 03-01-2004, 03:10 PM
I have been trying to apply logic to this situation. Burst says there is no ETA. By my logic: If you know there is a problem, and you know what the problem is, and you know how to fix it, then you know approximately how long it will take to fix, so you can issue an honest ETA. If you know there is a problem, and you know what the problem is, but you don't know how to fix it, then you cannot issue an ETA. If you know there is a problem, but you don't know what the problem is, you are unable to even attempt fixing it and also cannot issue an ETA. So according to this logic, Burst either does not know how to fix the problem or they do not know what the problem is. Some of you have been defending Burst's excuse that this is all in the hands of CTSI and that CTSI is just not interested in fixing the problem for Burst that fast. Perhaps, but if Burst has as many customers as people are saying, I would imagine that they would have some clout (if not legal clout) with CTSI.
Posted by MikeC, 03-01-2004, 03:11 PM
its been bad for the last 5 days
Posted by GordonH, 03-01-2004, 03:11 PM
Nope, its not that simple. There is no safeguard. If /usr gets to 100% the httpd.conf file will write itself as a 0 byte file and you will be back to square one. You need to delete all the log files from /usr/local/apache/domlogs before moving the accounts.
Posted by ThePrimeHost, 03-01-2004, 03:12 PM
What bugs me is that you know our customers are shopping around currently. Sheesh! Talk about frustrating!
Posted by saint1959, 03-01-2004, 03:14 PM
-------------------------------------------------------------------------------- Originally posted by GordonH I have been away since yesterday morning. When did this outage startt at Burst (EST)? Was it today or yesterday. A potted hostory please! I can;t get hold of my systeem admin. Apparently he is having a nervous breakdown. -------------------------------------------------------------------------------- It started last Wednesday. Up until yesterday we saw about 2-4 hours downtime each day up until yesterday (Sunday). When there was uptime, packet loss averaged between 5 and 20%. Yesterday there was a full 10 hours of downtime for us, with a period of about 15 minutes of uptime in the middle of that. The servers were online again all last night, but around 11AM today they went back down, supposedly for a 10 minute period according to Burst, but it has been 3 hours and counting now. I am in Eastern Time Zone, USA FYI.
Posted by arcadia, 03-01-2004, 03:14 PM
if i were rackshack or the planet right now, I would be calling burst.net and offering to buy their clients and/or servers. who was it that did a deal like that last year? united something or other to some company in florida i think. arcadia
Posted by GordonH, 03-01-2004, 03:15 PM
OK I can't use the quote button for some reason. I have now got hold of someone at our end and got the story. Does anyone have an ETA. I can't see any indication in this thread.
Posted by sysc, 03-01-2004, 03:15 PM
No ETA in fact, I think BurstNET is about as clueless as us at this point. Sounds to me like they are just the middle man...
Posted by mspottedhors, 03-01-2004, 03:16 PM
No ETA at this time.
Posted by robotstarr, 03-01-2004, 03:19 PM
Seems like some reimbursment is in order for all of those affected by this...
Posted by illogix, 03-01-2004, 03:19 PM
Maybe Burst will give us 2$ so we can buy a BicMac.
Posted by DisgustedwFP, 03-01-2004, 03:21 PM
You'll feel a lot worse when you're out of business because you lied about providing redundancy. I'm in the process of moving my 20 sites to another hosting company that DOES NOT use WorstNET! I'm sure thousands of other sites are in the process of being moved now. No one to blame for all of this except yourselves. That's what you get for lying about redundancy though.
Posted by zongoo, 03-01-2004, 03:22 PM
Packet Loss can occur for a variety of reasons including: 1. link failure, 2. high levels of congestion that lead to buffer overflow in routers, 3. Random Early Detection (RED), 4. Ethernet problems, 5. and the occasional misrouted packet I think it's overflow in THEIR routers. Burst say it's not their fault but I doubt it. If they will restore, we'll see if hardware at their site will be upgraded. "It's not our fault because we don't want to cover refunds." Hehe
Posted by Pillhead, 03-01-2004, 03:24 PM
I do believe that burst are genuinely trying there hardest, poor souls. A mate of mine believes the problems are genuinly not there fault, so thats good enough for me. If I hadnt moved my hobby into a actual business, I might have been willing to give them a little longer to fix things, but unfortutly in the business world, you dont have this time I hope they do get there shiznazz sorted soon and are able to offer the rock solid network they were reknown for before valentines day over a year ago ;p The prices they offer and the potential service that they can provide are a credit to the hosting world. But current service levels are not quite so. P.S. Burst, hurry up, I want my data off my old server
Posted by EverSpeed, 03-01-2004, 03:25 PM
Our sites have been down for 2 hours and 53 minutes now. I have clients in 5 states calling me and yelling. Although I am glad to know it's not just me.
Posted by sysc, 03-01-2004, 03:25 PM
Ditto!
Posted by RobM, 03-01-2004, 03:26 PM
Hey I am on the road today, but stop by a clients office to work on his office network, when I went to view my server and its offline again... Can somebody confirm this, are we offline again.
Posted by beecat, 03-01-2004, 03:27 PM
*sigh* still no eta ? -- Unoffical Burst irc channel irc.bordem.net #burst
Posted by marcustr, 03-01-2004, 03:27 PM
We are offline
Posted by illogix, 03-01-2004, 03:27 PM
We are sure offline again. 4 days of downtime now.
Posted by radarjammer, 03-01-2004, 03:27 PM
Nocster I already purchase a new server at SM. And after every is online, ill tranfer my site right away to SM. This is my only 2nd months at Nocster. And 2 days the server down two time which is over 4 hours downtime.. This is crazy.
Posted by bhafer, 03-01-2004, 03:29 PM
That was NOC24. I moved my servers from NOC24 to burst.net. Lovely, huh?
Posted by illogix, 03-01-2004, 03:30 PM
BurstNet-> Customers
Posted by RobM, 03-01-2004, 03:30 PM
Thanks... Thats it you stupit Burst CEO.... I think its time for a drive to the DC....
Posted by gret, 03-01-2004, 03:31 PM
Any update from BurstNET
Posted by ThePrimeHost, 03-01-2004, 03:31 PM
That's not going to fix anything. Please keep your posts professional.
Posted by JMusic, 03-01-2004, 03:31 PM
I just purchased a server last week... used their first month free if you purchase two more deal... think there's any chance I can move servers and get a refund?
Posted by bhafer, 03-01-2004, 03:32 PM
Should be a 30 day guarantee
Posted by DPI, 03-01-2004, 03:32 PM
I like their whole "we don't answer the phone when there's a problem" approach, very professional. WAIT! Someone picked up, and hung up. Music in the Bg...
Posted by mithilesh, 03-01-2004, 03:33 PM
Waiting For same updates here.
Posted by RobM, 03-01-2004, 03:33 PM
Now I know why they are down.... Todays the big sale ( bankrupt sale ) WHO'S GOING....
Posted by ThePrimeHost, 03-01-2004, 03:33 PM
They should put up an IVR.
Posted by toma1708, 03-01-2004, 03:35 PM
I think it is time for some news from Burst, as long as they don't answer phones, at least they can post here from time to time.
Posted by sysc, 03-01-2004, 03:35 PM
I think we are ALL waiting for some updates..
Posted by Innerplanet, 03-01-2004, 03:35 PM
OK really....has anyone received any kind of an any update from Burst?
Posted by DPI, 03-01-2004, 03:36 PM
...only the usual "its not our fault"
Posted by Prince, 03-01-2004, 03:37 PM
I think every customer should get a month free.
Posted by sysc, 03-01-2004, 03:38 PM
I actually got a hold of someone about an hour ago. Her name was "genie" all she said is they were replacing a GigE card about 2 hrs ago, and have heard nothing since then.... Like I said BurstNET is a middle man here, they know about as much as us.
Posted by GordonH, 03-01-2004, 03:38 PM
They should post some sort of update
Posted by bhafer, 03-01-2004, 03:38 PM
Jeannie is their best support person. She's awesome. Too bad the management isn't so good. Sales is even worse.
Posted by Cloughie, 03-01-2004, 03:39 PM
Jeannie is very good. I just find it so frustrating not being able to make contact. Why do they chose not to make their customers aware of their problems?
Posted by Mbarb, 03-01-2004, 03:40 PM
I thought they replaced the card last night....
Posted by R_painkiller, 03-01-2004, 03:40 PM
yep Jeannie is great!
Posted by sysc, 03-01-2004, 03:41 PM
Who know's whats been replaced and whats been done.... We dont ever get any real updates..
Posted by phactor, 03-01-2004, 03:42 PM
Even if they dont have updates / isnt their fault they HAVE to tell us something, since we have customers wanting updates.. just ridiculous!
Posted by Liam Gladdy, 03-01-2004, 03:42 PM
What kinda size is a Gig-E cable? Are we talking like a huge big thick 2 inch fibre optic cable.. If it is, i wonder if theyve pulled it out to look at the pretty patterns they can make on the walls with it...
Posted by radarjammer, 03-01-2004, 03:43 PM
Just move all your files to SM after everything has been up at nocster. 4 days of down time. What a joke...
Posted by certify, 03-01-2004, 03:43 PM
I second to that!
Posted by phactor, 03-01-2004, 03:44 PM
Better they spend that money rebuilding their network. Anyway i'm not staying with them so... who cares!
Posted by woolly, 03-01-2004, 03:45 PM
i think they have than enough money at the prices they charge. Unless more than 50% of their customers are resellers.
Posted by Liam Gladdy, 03-01-2004, 03:46 PM
Not really. One of my clients has already refunded their clients because of this, because thats the service they expect us to provide. I'll do all we can to claim it back from burst, or find another provider for them.
Posted by dolbyac3, 03-01-2004, 03:46 PM
Well its obvious the Telco cares nothing about Burts Business. I would hope Burst is looking into getting a 2nd physical fiber line to their bandwidth providers incase this happens again. From what I gather from reading here they have one fiber line that connects them to a building miles away that houses the bandwidth providers. It seems very silly they wouldn’t have a backup link. I work in TV and we always have multiple backup STL’s.
Posted by bhafer, 03-01-2004, 03:46 PM
Since we're all leaving, we should get refunds, not credit.
Posted by cyanide, 03-01-2004, 03:47 PM
Burstnet ??? ............. buh bye
Posted by R_painkiller, 03-01-2004, 03:47 PM
NEED UPDATE UPDATE UPDATE
Posted by bhafer, 03-01-2004, 03:49 PM
I've been sending requests every hour to their support AIM to give us updates here on WHT
Posted by ThePrimeHost, 03-01-2004, 03:50 PM
An update would be nice. I dont want to leave (have been with them over two years) but I require communication.
Posted by Flammable, 03-01-2004, 03:51 PM
They only have the AIM online for the auto message, i am sure there is not one looking at it. Im suprised the computer hasnt crashed with 100's of customers IMing them.
Posted by Cloughie, 03-01-2004, 03:53 PM
Even an update on WHT is not acceptable. They should be EMAILING their customers, OFFER a support option. Its jusr ridiculous, it really is. Man, I am just so mad....
Posted by bubba hyde, 03-01-2004, 03:54 PM
Communication has always been Burt's biggest problem. They don't.
Posted by 7de5igns, 03-01-2004, 03:54 PM
Well thats it, nocster is done for me. I'm looking into SM.
Posted by Flammable, 03-01-2004, 03:57 PM
I wont recieve the email anyway as my server is down.... i dont care that my site is down but the fact that my customers websites are down. . It is because the customers think it is your fault, and they leave.
Posted by mspottedhors, 03-01-2004, 03:58 PM
What are the chances of SM having some sort of refugee special...such as waived set-up or something like that
Posted by horrighs, 03-01-2004, 03:59 PM
sorry but is SM, ServerMatrix?
Posted by Innerplanet, 03-01-2004, 03:59 PM
Same here, your customers think that it is your fault not something on the other side of the world.
Posted by zongoo, 03-01-2004, 04:00 PM
Burstnet... they killed kenny! My diabetes only going worse because of this adrenaline
Posted by bm@infrenion, 03-01-2004, 04:03 PM
man stop posting your irc channel lol
Posted by sysc, 03-01-2004, 04:04 PM
Looks like their phone is 100% down as well .............
Posted by phactor, 03-01-2004, 04:05 PM
Where are you guys mooving? I'm going to EV1!
Posted by EKR, 03-01-2004, 04:05 PM
They posted a new special in the Dedicated advertising forum. Free Cpanel+Fantastico... normal setup fees, but come on $49 or $99 is not that bad. Yes.
Posted by bhafer, 03-01-2004, 04:05 PM
ADC
Posted by Alien88, 03-01-2004, 04:06 PM
What gets me, is in 3 months they couldnt figure out what was causing packet loss. That's really quite sad.. I could see a week, but THREE FREAKIN MONTHS?
Posted by sysc, 03-01-2004, 04:07 PM
LOL, funny sig.... Ill be going to SM I ordered my servers this morning.
Posted by saint1959, 03-01-2004, 04:09 PM
Thanks to Burst our company's 100% eBay feedback rating has now gone down the crapper...and not even from hosting customers, but from product buyers that haven't been able to email us for days. Add this to the lost web site sales, lost hosting customers, etc. and the answer is= I have tried to give Burst a second chance for the past four days but now must leave.
Posted by toma1708, 03-01-2004, 04:11 PM
BurstCEO please give us an update.
Posted by sysc, 03-01-2004, 04:11 PM
You would think BurstNET has opened themselves to some kind of law suit.. They claimed complete redundancy on their website. I dont think the excuse "Well we were mistaken, our providers lied" would hold up in court. I know most people would not go as far as a law suit.. but I am pretty sure you would be in the right if you chose to do something like that.
Posted by GordonH, 03-01-2004, 04:13 PM
I am now being more philosophical. If customers were wlling to pay more we could all provide better services. The problem is that not enough are willing to pay more to make such a business viable. I know this because we used to do expensive reseller plans on oru main servers at servint. Nobody bougth them at $75/mo I lowered the price to $50 and still sold hardly any. Lowered it to $35 and sold none. Lowered it to $19 and sold a couple but not enough to pay the cost of a server. Lowered it to $9 (and reduced the size) and we sold lots which made it viable commercially. The market is totally price driven and we have had LOTS of resellers switch from our old resellr plans to the new ones simply because of price even though they know it is not the same quality (and we tell them this). Gordon
Posted by LaZeR9, 03-01-2004, 04:15 PM
Even an explanation at this point as to why 10 minutes was even mentioned before could go a long way in showing us their good faith attempt but I am convinced that was just used as more ******** as they seen the packetloss increase, knowing it was about to go out again. They probably aren't doing a damn thing about it. Maybe they feel the solution is to piss enough people off and that will be a "cheaper" fix as to invest in the proper equipment to handle the load. Ofcourse if that were true, I doubt it would ever be admitted.
Posted by bizantium, 03-01-2004, 04:15 PM
S*ck, 4 hours down and is still counting...
Posted by ARKAIT, 03-01-2004, 04:18 PM
NOW, NOW NOW!!!!! BURST, MORE INFORMATION NOW, JODER. 10000 REDUNDANT LINES, 10000 BACKUPS..... BLA BLA BLA YOU CAN ONLY MAKE VERY GOOD THE INVOICES????? WE ARE LOSING CLIENTS, AND WE HAVEN´T MORE INFORMATION ABOUT THE TIME OF RESOLVE THE PROBLEM. IT´S INDIFERENT IF THE PROBLEMS IT´S WITH COGENT, CISCO.... I DON´T PAY AT COGENT OR ANOTHER COMPANY, I PAY AT BURST. Where is the 10 minutes for resolve the problem? Where is the profesionality of your company? MORE INFORMATION NOW!!!!
Posted by HostJedi, 03-01-2004, 04:19 PM
CTSI is now testing the whole circuit end to end, rather than from hop to hop. That is all the further information they have given us.
Posted by cybexhost1, 03-01-2004, 04:20 PM
thedavid - This is for you. When I woke up this morning, I was extremely disappointed about you closing the last thread, however I do realize it was your job. This would of shattered the old record.
Posted by Liam Gladdy, 03-01-2004, 04:20 PM
Thanks - one request - PLEASE ask the AIM support guy to update his away message with this info? Its soo irriating seeing the same message - i guess its default now.
Posted by DisgustedwFP, 03-01-2004, 04:21 PM
Isn't THAT special - you've already lost my business, BOZO!
Posted by zongoo, 03-01-2004, 04:21 PM
I'm getting mystical Out Of Burst Experience (OOBE)...
Posted by radarjammer, 03-01-2004, 04:22 PM
HAHA! Lost more than 400++ in these down times. Just pack your files and move. I will never and never going to pay the invoice again. Im moving to ServerMatrix Their free CPanel and fantasico deal are great. I already got one of the server already.
Posted by X-Istence, 03-01-2004, 04:25 PM
Nice and fast . And their servers are rock solid.
Posted by dah, 03-01-2004, 04:25 PM
1,170 replies yesterday now 305 replies today = 1,475 replies 35,574 views yesterday now 10,044 views today = 45,618 views on the same problem Burst folks I know its frustrating but ya got to tell us some thing more then the one line shouts
Posted by mrl14, 03-01-2004, 04:26 PM
Why not put everything back up and do this testing at 1AM?
Posted by zongoo, 03-01-2004, 04:26 PM
When I have dialup modem I can't run 10,000 pages. I will experience some packet loss. Maybe 10%. Then I'll try to reload those pages and it'll make my problem worse, I'll get 100% loss. And suddenly my modem disconnects. And then I run test on my telco and my modem, on both sides, why the hell is so? I'll call my telco to say I can't load damn 10,000 pages on my freakin' browser. Last edited by zongoo; 03-01-2004 at 04:30 PM.
Posted by HostFolks, 03-01-2004, 04:28 PM
Yes, we've got the confirmation through already although they forgot to install Cpanel
Posted by toma1708, 03-01-2004, 04:29 PM
Already lost 3 good clients, thank you very much BurstNet. I understand that you have problems, however, the way this crisis was handled was not very professional in terms of communication, and we, the customers, need informations and need to know that we have a reliable partner in our business. This time, unfortunately, due to the poor communication your credibility has suffered alot, and the credibility represents more than money in any business. Our clients are going with us based on the fact that we feel responsible for their business, unfortunately, I haven't seen the last days that you really care about the businesses of your customers and this is extremely dissapointing for me. A business is not based solely on money it is a trust relationship between two partners and frankly speaking, I feel like something has broke this partnership. Sorry for saying this, I know you feel horrible also.
Posted by thedavid, 03-01-2004, 04:30 PM
This thread will be merged with the old one once this is resolved. I honestly thought it was fixed
Posted by woli, 03-01-2004, 04:31 PM
I m moving all my servers to SERVER MATRIX...
Posted by Mbarb, 03-01-2004, 04:31 PM
Why are they testing the line.. this morning they had "Pin pointed the problem" and expected 10 minutes downtime to fix it.. Who is lying to who?? 4 hours later we are still sitting with complete downtime..
Posted by DPI, 03-01-2004, 04:31 PM
bah. I wish my dns would resolve right lol.
Posted by EverSpeed, 03-01-2004, 04:32 PM
If it wasn't BurstNet's fault, then why are they replacing equipment? And why aren't there other companies in the same geographic area experiencing problems?
Posted by Junon, 03-01-2004, 04:32 PM
This is pretty upsetting to me. Not so much the Burst ordeal but much more in the line of the people in this thread crying, crying, crying. You aren't really helping anything in this matter, in fact more than 2/3 of posts in this thread are spam. Nearly everyone is ranting incoherently and are making utter fools of themselves. Even worse when you're really diggin' up anything just to spit at their (Burst) faces with. I have a Nocster server, it's been up and down for the past few days, I may have lost money myself, but I'm sure as hell ain't gonna start calling the CEO names and bad mouth the company as a whole, or even threat to leave Burst all together. It's not that they don't care, they're too busy trying to please all your ungreatful asses at the same time. It's like the same 5 people are reloading the thread and replying with utter nonsense, and you know who you are. Some people 'round here really need to just shut up and leave this thread since they really aren't contributing anything at all. I came here to read up about any updates on the situation, not to read 22 pages worth of people crying. It's really stupid.
Posted by R_painkiller, 03-01-2004, 04:33 PM
3 DAYS ? TODAY 4 HOURS? Sorry to say, but I NEED A ETA! I have already 5 servers on Server Matrix. I like burst, BUT YOU MUST BE JOKING WITH ME I LOST $$$$$ AND WHAT???? NO ETA ??? Last edited by R_painkiller; 03-01-2004 at 04:36 PM.
Posted by Mbarb, 03-01-2004, 04:33 PM
Why would you think otherwise.. we were told it was resolved...
Posted by DPI, 03-01-2004, 04:34 PM
...well when they promise 3% uptime, then we wont whine about the service.
Posted by zongoo, 03-01-2004, 04:35 PM
That's right! Viva la TRUTH!
Posted by MakoS, 03-01-2004, 04:35 PM
This is not a very good situation. The lack of communication is what's really getting people irritated with this issue. It would have been a wise decision to set-up a server at another datacenter and put up an emergency page. That way, if things like THIS happen, the clients will be informed. Hopefully they will fix this shortly. I'm sure they're just as frustrated as we are. Good luck BurstNET! MakoS
Posted by radarjammer, 03-01-2004, 04:36 PM
move move move! move everything to SM. I have a server too at SM. And i have been there for about 6 months. No downtime. And their network are perfect. Don't ever go to nocster again.
Posted by saint1959, 03-01-2004, 04:36 PM
Junon wrote "they're too busy trying to please all your ungreatful asses at the same time" not fixing over 20 hours of downtime over the past four days is what you would call being too busy to please us ingrates? Wow.
Posted by gator, 03-01-2004, 04:37 PM
Hey that's not fair. I was moving to Server Matrix first. If everyone does this then we'll kill them next. How can they handle a made rush of customers like this. You guys really should give Burst a 50th chance. After all they have good ... um, a good umm.... well they have a catchy name. Dagnabbit, now in 6 months we'll have a new record post with the next casualty. And then Nocster will rise from the ashes with a new catchy name and we will have all forgotten how much business we lost this weekend.
Posted by toma1708, 03-01-2004, 04:39 PM
They are crying because they don't receive informations about what's happening. And I don't know how Burst is busy, when they do not answer the phones and post 2/3 times in a major thread in the most imprtant web hosting forum.
Posted by cybexhost1, 03-01-2004, 04:39 PM
HINT FOR thedavid NEXT TIME: Burst.NET has always been aweful, is curently beyond aweful, and will more likely even get more aweful. Never close any thread because you believe it is "resolved." That word isn't in Burst.NET's Vocab, nor is problem solving.
Posted by ARKAIT, 03-01-2004, 04:40 PM
1.- NOW, COULD BE A GOD MOMENT FOR EXPLAIN IF YOU THINK TO TRANSLATE ANY ECONOMICAL COMPENSATION AT YOUR CLIENTS! 2.- COULD BE POSSIBLE RECOVER THE $ WE HAD PAID MORE THAT MARCH? WITH THIS NEW QUALITY POLITICY IT´S POSSIBLE THAT ANY CLIENTS PREFERS TO PAY MONTH TO MONTH.
Posted by 7de5igns, 03-01-2004, 04:40 PM
Arkait please take of ur caps.
Posted by radarjammer, 03-01-2004, 04:41 PM
How much do you think nocster will lost in this downtime?
Posted by Spider210, 03-01-2004, 04:41 PM
This seriously needs to stop now!
Posted by X-Istence, 03-01-2004, 04:43 PM
They must be busy, i have seen hundreds of people move, a lot of them that are not even here.
Posted by InfluxHost, 03-01-2004, 04:44 PM
Thousands... All the clients they will loose, all the future clients, and all the money they are most likely spending to have this fixed. I wouldn't like to be burst...
Posted by radarjammer, 03-01-2004, 04:45 PM
I will spread all the words to every peoples about their super server and their they own their own data center with all the advance technology they have.
Posted by sysc, 03-01-2004, 04:46 PM
going on 14 hrs? over the last two days.....
Posted by X-Istence, 03-01-2004, 04:46 PM
Hmmm, well lovely aint it. We have burst down for hours at a time, and we cant get our data. SM has some nice servers, and that is where we are moving. SM is gonna have a nice customer base at the end of this fiasco.
Posted by Lorenz, 03-01-2004, 04:47 PM
Just fired up a "HOST QUOTE" because of burst.net. If anyone wants to offer me something (if that system is related to you guys here). Thanks
Posted by radarjammer, 03-01-2004, 04:48 PM
Yeah! lets move to ServerMatrix
Posted by InfluxHost, 03-01-2004, 04:48 PM
Definately. I think all the other DCs are getting ready to scoop in a bunch of clients...
Posted by sysc, 03-01-2004, 04:49 PM
We ordered a few from SM this morning, too bad we cant move anyone over untill BurstNET comes back up............ sigh
Posted by bobpires, 03-01-2004, 04:51 PM
Does anyone know what the problem is this time, please?
Posted by ARKAIT, 03-01-2004, 04:52 PM
I agree with you about caps. But I am desesperate. Burst are playing with my clientes and with my money, and I can read any coherent response. If the responsable isn´t COGENT, well.... then it´s CSTI, and if not, then, the Pope of Rome. And the problem continue, Burst down. Excuse me for the caps.
Posted by sphost, 03-01-2004, 04:53 PM
looks like i will finally signup for WHT, i have been reading around this forums for quite sometime, but never thought i will signup one day ... but now, this is the only way to get in contact with burst BURST --->> any updates ?? ..... PLEASE???
Posted by Xoopiter-Jeff, 03-01-2004, 04:54 PM
Did I not say last night same time same channel? Now we have to beat are own record from last night. Jeff
Posted by X-Istence, 03-01-2004, 04:54 PM
Anyways, we want our data, that is all we care about. Get the server online, we can grab our data, and you can go down as much as you want, as most customers wont care what you do, as you wont have any.
Posted by bhafer, 03-01-2004, 04:55 PM
http://www.webhostingtalk.com/showth...hreadid=239709
Posted by cybexhost1, 03-01-2004, 04:58 PM
thedavid Has offered to merge this thread, along with the one from last night, and the previous four days.
Posted by dpshost, 03-01-2004, 04:58 PM
Well, I just signed up with BURST last week. Besides not setting the server up right and having stunnel crash every connect since install I have been dealing with the packet loss issue which has made SSH work almost impossible at times. I was toying with moving all my servers there as dedicated rather than the racks I have local. However, that is slim to none now with how they manage this. I could not even sign up on their perldesk and have it work over the weekend. On-Line Support just gave up on my issue. *sigh*
Posted by mainarea, 03-01-2004, 04:59 PM
If anybody wants a free status page where you can update your clients from, just go to http://www.webhostingtalk.com/showth...hreadid=242903 . We don't provide hosting besides dedicated servers normally, so I don't think this would be considered advertising - this is just a kind jesture towards anybody who needs a remote status page. I might as well help here if I can't get Burst up & running... - Matt
Posted by Xoopiter-Jeff, 03-01-2004, 05:00 PM
Lol lets merge away!
Posted by 7de5igns, 03-01-2004, 05:03 PM
Is there any chance of us getting compensated for the damage done?
Posted by R_painkiller, 03-01-2004, 05:04 PM
i don't want money. i want my servers online and running!!!!!
Posted by sphost, 03-01-2004, 05:04 PM
someone mentioned that he is moving to ADC , can we have a URL please?
Posted by andrewgmol, 03-01-2004, 05:05 PM
Nice gesture, Matt. I've got an emergency site which is just running an Invision board - thank god I have it though. Customers really appreciate some communication, even if you don't know very much yourself.
Posted by Spider210, 03-01-2004, 05:06 PM
Burst any updates? I am probably not that only one getting pissed off...
Posted by bhafer, 03-01-2004, 05:07 PM
www.americandatacenter.com
Posted by serialbeggar, 03-01-2004, 05:10 PM
This is amazing.
Posted by InfluxHost, 03-01-2004, 05:10 PM
...In a bad way
Posted by Liam Gladdy, 03-01-2004, 05:12 PM
Well - its over 4.5 hours - they've lost there 99.5% uptime for march.
Posted by Spider210, 03-01-2004, 05:13 PM
They lost that a few days ago I am afraid to say...
Posted by R_painkiller, 03-01-2004, 05:13 PM
and if burst can't solve the problem ?
Posted by Xoopiter-Jeff, 03-01-2004, 05:13 PM
Terrible Truly Terrible.
Posted by sysc, 03-01-2004, 05:13 PM
not for march they didnt, they lost 99.5% for FEB and MARCH now.
Posted by Lorenz, 03-01-2004, 05:14 PM
Probally they are bankrupt already and this outage is because they can´t pay the lines. Now they comment with the TelCo to leave them up for free for another month ;-)
Posted by X-Istence, 03-01-2004, 05:14 PM
do we get some sort of refunds for all these down times? That more than 7 hours last month allready right?
Posted by Liam Gladdy, 03-01-2004, 05:16 PM
I know its a telco issue - but the lack of backup, which is clearly stated on the site, is false advertising and im sure in a court, they wouldn't stand a chance. Both February and March are below there guarentees, and if they had the advertised services. This wouldnt of been the case - its their fault.
Posted by cybexhost1, 03-01-2004, 05:17 PM
As stated by me in our previous thread, this is an exception listed within Burst's SLA. No refunds legally should be given to any customer, for any reason. However, it won't hurt to give it a try.
Posted by Lorenz, 03-01-2004, 05:18 PM
Please help. What was this site where i could specify my hosting-needs and it spits out various providers that fit my plan. It was in some way related with WHT and i found it via here, bust lost the link
Posted by datapunch, 03-01-2004, 05:18 PM
Just called and they said it's CTSI in Philly that's the problem. Whatever the reason this really sucks. I feel really aweful for all our clients. It's not fair to them.
Posted by Alien88, 03-01-2004, 05:19 PM
well you know that's what they CLAIM. we have no proof that it really is a telco issue and not on burst's end.
Posted by Liam Gladdy, 03-01-2004, 05:21 PM
Right Alien88 - That post was purely to make people see, that, no matter what issue. The backup lines should of been in place, and its bursts fault for that not being there. So, they were resold, some research would of told them that... Its hard, sure, multi-layered reselling happens a lot these days, but still, its fairly easy to find out what lines your going through.
Posted by X-Istence, 03-01-2004, 05:21 PM
We havnt had our servers there for more than 30 days.
Posted by serialbeggar, 03-01-2004, 05:23 PM
It's like watching a tragedy. Morbid, yet fascinating. Ah, the drama! The villian and his deeds. The assembled villagers with their torches demanding justice and more. What will happen? How will it end? Who will survive ? !!!!!
Posted by TundraSoul, 03-01-2004, 05:24 PM
I can't their network has no redundancy.
Posted by gator, 03-01-2004, 05:25 PM
Suddenly 40% packet loss doesn't sound so bad ....
Posted by X-Istence, 03-01-2004, 05:26 PM
Indeed.
Posted by GordonH, 03-01-2004, 05:28 PM
Does anyone have a copy of their compensation form?: https://secure.burst.net/orders/main/20.shtml Which is referenced here: http://web.archive.org/web/200210150...licy/sla.shtml
Posted by Liam Gladdy, 03-01-2004, 05:28 PM
Its a web form - jus a few text boxes.
Posted by Spider210, 03-01-2004, 05:29 PM
Why with them it seems to always be no ETA, are they stuck in traffic?
Posted by R_painkiller, 03-01-2004, 05:31 PM
i really need a ETA 2 hours ? 4 hours ? 12 houres ? 1 day ? more?? PLEASE SAY SOMETHING
Posted by beachtrader, 03-01-2004, 05:31 PM
But, as many people have pointed out here...Read bullet point #2. This clearly falls under that "exception" which means no money (compensation/refund --unless they want to--).
Posted by Flammable, 03-01-2004, 05:32 PM
none of the links in peoples sigs are responding.
Posted by ThePrimeHost, 03-01-2004, 05:33 PM
Yes. This appears to be pointless.
Posted by X-Istence, 03-01-2004, 05:33 PM
That just goes to show, one DC is down, and hundreds of people's sites are down.
Posted by ARKAIT, 03-01-2004, 05:34 PM
It´s a Burst problem not applicate the exceptions of SLA or yes and, then, lose more clients. But could be very interesting to know NOW the version of Burst. I am boring of excuses. Could be a god idea to recover the confiance of clients explain all problems, the resolutions and resend the money of Feb. and March.
Posted by dpshost, 03-01-2004, 05:34 PM
I bet their CC contract will have a counter clause that makes that void.
Posted by Spider210, 03-01-2004, 05:35 PM
ScreenName on AIM - BurstNET has 30% warning any comments on this ^--^
Posted by andrewgmol, 03-01-2004, 05:35 PM
Wouldn't it be possible to contact CTSI or whoever they are to find out how responsible they are?
Posted by Liam Gladdy, 03-01-2004, 05:36 PM
Lol - Thats asking for trouble P
Posted by bubba hyde, 03-01-2004, 05:36 PM
It is pointless. Just placed my order for a server elsewhere. My other server will be leaving Burst soon. What's maddening is the lack of communication that Burst never seems to understand that we need. I will also be encouraging my resold server customers to move as well.
Posted by gator, 03-01-2004, 05:37 PM
So let me get this straight, the Telco is working the issue and will be back in 10 minutes and Burst staff are sitting around the browser hitting refresh on WHT and wondering if their resume is current?
Posted by Spider210, 03-01-2004, 05:37 PM
Its more like 90,000+ sites
Posted by X-Istence, 03-01-2004, 05:38 PM
That has been going up.
Posted by GordonH, 03-01-2004, 05:39 PM
Yes, but they area in breach of contract as their description of their network is wrong. They have not supplied the service they have claimed to. Plus, the packet loss has been above their acceptable limit. I don't want to get personal because I like the people there, but clearly we have an out of control situation. Here is what I have done (and other might want to look at this as a way of handling it). 1. Bringing up a new server at our usual provider for new resellers to go onto. 2. An increase in price (slight) to make that set up viable [this will negate need for #1 above ] 3. Then once burst is up we will move them by consolidating two smaller servers onto one larger box (usage is actually quite low). This will allow us to sustain original pricing for older customers) while exiting to a higher quality solution. I just wish customers knew what we ALL go through at times like this. Gordon
Posted by Opie, 03-01-2004, 05:39 PM
Didn't Burst say they were going to go down for 10 minutes to "fix the packetloss"? Goes to show this is a burst **** up and I was trying to move my damn site far away, but they go down again. Too many people go to my site for it to go down like this.
Posted by Spider210, 03-01-2004, 05:39 PM
hah 55% now
Posted by andrewgmol, 03-01-2004, 05:39 PM
Why? I'm sure plenty of our clients checked out whether or not Burst had problems this morning when they saw their sites back up.
Posted by Liam Gladdy, 03-01-2004, 05:40 PM
Well, if they get to 100%, they wont be able to get on AIM or talk.. so surely thats not very wise? --Liam
Posted by ksnaden, 03-01-2004, 05:40 PM
As you can see below the downtime today is incredible. Where it's green is when the server is accessible. Attached Images burstnet.jpg (7.3 KB, 135 views)
Posted by Opie, 03-01-2004, 05:42 PM
That's just retarded to warn people on Aim.
Posted by RobM, 03-01-2004, 05:43 PM
Anybody know the burst number... is it 877-burstnet
Posted by Spider210, 03-01-2004, 05:43 PM
I haven't warned anyone, I was just stating the warning level as I found it funny.
Posted by sirius, 03-01-2004, 05:45 PM
Ummmmm... ok, not sure where ya got that one from. Sirius
Posted by ThePrimeHost, 03-01-2004, 05:46 PM
To quote a simpson's character..."Worst downtime...ever!"
Posted by X-Istence, 03-01-2004, 05:46 PM
I didnt mean literally, figuratively, and you got the point.
Posted by sirius, 03-01-2004, 05:46 PM
The last update said he had no further information. I think you would rather him work with his team to fix the issue than read the flame fest in here, provide you an update and then get flamed for the update. Sirius
Posted by Opie, 03-01-2004, 05:47 PM
who's online = " Burstnet* "
Posted by mrl14, 03-01-2004, 05:47 PM
You do realize if you warn them they won't be able to reply as fast or at all...now that is just stupid and immature (to whoever is warning them).
Posted by marcustr, 03-01-2004, 05:48 PM
I agree just get it fixed no reason to post untill it is solved.
Posted by Cloughie, 03-01-2004, 05:48 PM
I disagree. If you have people paying you for a service and you remove it you do not put your head in the sand when things go wrong. you COMMUNICATE. People understand things go wrong but they get mad when they get NO explanation or just poor ones. the fact that they use a completely unnaffiliated forum to give vague answers is incredible. They should be keeping in contact with their customers properly!!!!!!!!!!!!!!!!!! Why the hell do they not host elsewhere so they can put announcements on their site when they go down?
Posted by RobM, 03-01-2004, 05:49 PM
This ^%$# sucks... Time to find better home for my clients, Know all I have is pissed off clients.... 3 years going down because of burst...
Posted by R_painkiller, 03-01-2004, 05:49 PM
ETA is very important! 2, 5, 8 hours... days BUT SOMETHING. people need to make decisions
Posted by Spider210, 03-01-2004, 05:49 PM
Hmm I see they got warned to 88% and then signed offline. Now we know someone is at the computer... Maybe we shall get a response?
Posted by X-Istence, 03-01-2004, 05:49 PM
16:38:42) Compact Devil: Hurry up and fix it please (16:38:42) BurstNET : We are currently experiencing problems with our transport provider. We are working on the issue and hope it have it resolved ASAP. At the moment there is no ETA. Please bear with us as we work to resolve this problem. (16:49:23) BurstNET logged out.
Posted by sirius, 03-01-2004, 05:50 PM
Everything I have read says there is no ETA. What aren't you getting? Sirius
Posted by sirius, 03-01-2004, 05:52 PM
... and this kind of stupid stuff isn't helping them, or you, at all. Why waste your time and theirs, with this kind of childish crap? Like they were going to take their time fixing it, saw your IM and said, "Oh holy crap, we need to get on this!" Sirius
Posted by cbwass, 03-01-2004, 05:52 PM
Choose your description. v. burst, burst·ing, bursts v. intr. 1)To come open or fly apart suddenly or violently, especially from internal pressure. 2)To explode. 3)To be or seem to be full to the point of breaking open. 4)To emerge, come forth, or arrive suddenly. 5)To come apart or seem to come apart because of overwhelming emotion . 6)To give sudden utterance or expression.
Posted by ThePrimeHost, 03-01-2004, 05:53 PM
LOL!!!! How true.
Posted by civ, 03-01-2004, 05:54 PM
Yeah, as much as this sucks we all really need to pull it together and wait it out Not like we can do much else right now.
Posted by marcustr, 03-01-2004, 05:57 PM
There is nothing any of us can do. So all we can hope for is it is solved soon.
Posted by bubba hyde, 03-01-2004, 05:57 PM
Here's an interesting question.... With so many looking to pull their data from Burst servers, wouldn't it be likely that we'll flood the network and be right back where we started?
Posted by Cirtex, 03-01-2004, 05:57 PM
Posted by server4sale, 03-01-2004, 06:01 PM
Well i m just watching as my emails are down... My clients are still calm ( i hope they keep calm)
Posted by thedavid, 03-01-2004, 06:03 PM
If it's fixed properly, they should have an abundance of bandwidth... Last march when we, as well as a lot of other folks I knew, pulled out because of downtime we all did it around the same time. No problems there, and burst had much smaller pipes then.
Posted by nuclear, 03-01-2004, 06:03 PM
I think the question on everyone's mind is...will this thread take the new #1 spot for largest thread on WHT? Only Time will tell...
Posted by Knuttz, 03-01-2004, 06:04 PM
Burst is being very, very unprofessional on this issue. A supplier must be always there for its costumers, a supplier must apply pressure on the people who supply them (the telco in this case) so they can keep up with a good service, and must keep their clients up to date with what the heck is going on... Choose not to keep their clients informed on the situation is the worst move on a case like this, the clients (most of os) just feel that Burst is not working for our good it looks like they are sited down looking at each other faces... Camon, I want my supplier to be my partner, I want my supplier to stand beside me and fight for our good business relation. I want them to keep me informed whenever is possible, even if it is to say "the people here is still trying to find out the real problem". Burst needs a good crisis management plan, as it looks like they are not able to handle this kind of situation, and the best example of this is that they do not have an alternative way to keep their bloody clients informed, they must use a community forum to do that… that’s amateur thing. Yes, I am pretty angry costumer...
Posted by thedavid, 03-01-2004, 06:04 PM
The two will be merged when this is fixed today.
Posted by MonkeyFiles, 03-01-2004, 06:05 PM
Ok, I just work up and I cannot connect to my FTP WHAT IS WRONG NOW? I just woke up and have no time to read all post... can someone summerise them?
Posted by server4sale, 03-01-2004, 06:07 PM
Nuclear same as yesterday
Posted by bubba hyde, 03-01-2004, 06:07 PM
Burst broken. 10 minutes = forever. That's about it.
Posted by Knuttz, 03-01-2004, 06:07 PM
Burst is running its business as usual... DC down, and no ETA up to now
Posted by MonkeyFiles, 03-01-2004, 06:07 PM
Are you trying to take my name, and most of my posting ideas aboout the Largest Thread? What next are you going to complain about the 90 sec rule?
Posted by TLott, 03-01-2004, 06:08 PM
It's yesterday all over again.
Posted by Cloughie, 03-01-2004, 06:08 PM
I just cannot believe they are UNCONTACTABLE.
Posted by Liam Gladdy, 03-01-2004, 06:08 PM
"today"... we'll see
Posted by foe, 03-01-2004, 06:09 PM
ETA?
Posted by LowTech, 03-01-2004, 06:09 PM
none
Posted by bhafer, 03-01-2004, 06:09 PM
That's always been the problem with burst.net. Their communication. Do you think it's going to get better when their down?
Posted by trakwebster, 03-01-2004, 06:09 PM
"It's like deja vu all over again." -- Casey Stengel "Some people are like slinkeys: not really good for much of anything, but you can't help but smile when you see them tumble down the stairs." -- Arthur Cronos
Posted by saint1959, 03-01-2004, 06:09 PM
Nuclear, just like yesterday. We're at 5+ hours of downtime today and climbing.
Posted by X-Istence, 03-01-2004, 06:09 PM
Thus will it be the biggest outage in WHT history?
Posted by radarjammer, 03-01-2004, 06:10 PM
Waiting for the server to be up.... Once it is up grab all the files and move move move! And also, ignore all the stupid invoice that created by bust.
Posted by foe, 03-01-2004, 06:10 PM
if nameservers are down for more than 24h wont our sites be down for another day until they get rechecked?
Posted by thedavid, 03-01-2004, 06:11 PM
Heh, sorry, didn't mean to jinx anyone or anything... But yeah, I think that with threads this long, this format is working out well. If it happens again tomorrow then we'll just do the same thing.
Posted by MonkeyFiles, 03-01-2004, 06:11 PM
Oh boy another long day. :\
Posted by cybexhost1, 03-01-2004, 06:12 PM
Nuclear, don't even think about stealing MY idea about the largest WHT thread ever. That was 100% me, and there is even a post about it. http://www.webhostingtalk.com/showth...07#post1892007
Posted by Xoopiter-Jeff, 03-01-2004, 06:13 PM
I was thinking the same thing. Could happen. Jeff
Posted by foe, 03-01-2004, 06:13 PM
How many servers does burst host?
Posted by LowTech, 03-01-2004, 06:13 PM
Out of curiousity who all has jumped ship on burst and got a new dedicated server?
Posted by cybexhost1, 03-01-2004, 06:14 PM
How many do they have now? Or how many will they have after this is over? You are talking a HUGE difference.
Posted by saint1959, 03-01-2004, 06:14 PM
"How many servers does burst host?" A lot less today than yesterday...
Posted by sysc, 03-01-2004, 06:15 PM
I did, but cant transfer anything untill burst comes up.
Posted by andrewgmol, 03-01-2004, 06:16 PM
I would move but I'm finding it difficult to get anything within my price range. I have the HOST QUOTE thing done here, so maybe someone here can help. The idea of moving so many sites, resellers, changing IPs etc is just hideous though.
Posted by MonkeyFiles, 03-01-2004, 06:16 PM
You don't own the copyright to it so
Posted by nuclear, 03-01-2004, 06:16 PM
Something tells me I registered long before you? I'm also a premium member...I don't have the 90 second rule I'd post some ping stats..but..um...needless to say packetloss it at %100
Posted by GordonH, 03-01-2004, 06:16 PM
This was the biggest one I ever started: http://www.webhostingtalk.com/showth...threadid=25585 Anyway, fortunately the Burst situation only affects a small bit of our business. I have ordered up new kit and will move it all to Servint in due course but its a bummer. Lots of work and all those resellers name servers to move. Most of them have domains not registered through us so we can't update the registry IP addresses. From past experience this emans they either wont be willing or able to change the IP's when required. Its a nightmare.
Posted by cybexhost1, 03-01-2004, 06:17 PM
How do you know?
Posted by X-Istence, 03-01-2004, 06:17 PM
Me, two servers.
Posted by BikeForums, 03-01-2004, 06:19 PM
I will be moving from Burst ASAP.
Posted by cybexhost1, 03-01-2004, 06:19 PM
We jumped. ServerMatrix has a refugee special, Free cPanel with every server. Can't beat that.
Posted by andrewgmol, 03-01-2004, 06:20 PM
Where is everyone going then?
Posted by marcustr, 03-01-2004, 06:20 PM
I have checked most of the hosts sites talking about downtime. I noticed a lot of them are down on their main site. You would be much better off if you didn't have your site in the same datacenter as your clients. So in times like these you can talk to most of your clients. They are so much more understanding this way since they can talk to you.
Posted by cybaix, 03-01-2004, 06:21 PM
I am planning on moving right now. I am looking for somebody to move to. I read in the other thread that server matrix is going bankrupt? Is this true? I was not able to keep up with that thread so I never found out. I am also looking at managed.com. Can anybody recommend me some cheap places that have a good multihomed network? At first I really supported burstnet on this outage.. but this is way too long for a downtime I will loose customers if I don't leave them. I do not know if there have been posts like this before in the thread as it is very hard to go through the whole thing (stop posting so much :p ).
Posted by ksnaden, 03-01-2004, 06:21 PM
This thread is a huge redux. - There's no ETA right now. It's supposedly with the telecommunications carrier. - It's said that they host around 20,000 sites. - phone number 1-877-BURSTNET is down - The server has been down since 8:50AM PST today according to my server monitor. That's a little over five hours downtime. A lot of people have switched webhosts. I've purchased a dedicated with liquidweb and I'm awaiting burstnet to come online so I can transfer.
Posted by GordonH, 03-01-2004, 06:23 PM
I am moving ours to Servint $400 to $500 per server. Its a differetn league but you really do get what you pay for in this business. I just wish our customers would see ti that way....
Posted by woolly, 03-01-2004, 06:23 PM
i ordered two dedicated servers from liquidweb. Awesome so far. They actually get the servers configured right the very first time and the server was up the same day i made the order! now if only i can move the data to that server
Posted by dharding, 03-01-2004, 06:24 PM
*sigh* Major suckage. I'm one of the end users trapped in this mess. Part of me wants to vent and rage at my hosting company, but I'm not because I know this is out of their control. It's frustrating not having any recourse or alternatives. While I'm not losing money and clients like the majority of you here, all of my domains are dead, and thus am seeing no advertising/affiliate revenue, so I'm losing money in this as well. On the other hand, I have signed up with a new host that uses a different datacenter, and am eargerly awaiting Burst coming back up so I can have the new host transfer all my web sites the hell out of there. Just out of curiosity, not being familiar with the business end of hosting (I use a reseller account, but it's for my own seb sites, not actual reselling), would not Burstnet have insurance for just this type of calamitous event, so they would in fact be able to compensate their clients (and hopefully some would trickle down to the little folks like me)? -Dan P.S. My new hosting package will cost me double what I was paying before ($50 a month instead of $25), but I simply don't have the strength to deal with this again, so in the end you "get what you pay for"... shame it's taken this long for me to realize this... Last edited by dharding; 03-01-2004 at 06:27 PM.
Posted by Nickgold, 03-01-2004, 06:24 PM
Im going with Beachcomber at nac I prefer them for europe compared to server matrix http://www.beachcomber.net/dedicated.shtml
Posted by marcustr, 03-01-2004, 06:25 PM
I think most of you need to stop saying the word cheap. If you are looking for cheap like burst. Then you will end up in the same postion down the road. Like to pay a little more for peace of mind.
Posted by dolbyac3, 03-01-2004, 06:26 PM
Unfortunately I have. I am not a webhost but I run a fairly large traffic site that requires a dual xeon. I can’t afford to be down this long and not showing our banner ads. I should have moved earlier but I’ve been so busy. I decided to give gnax/dv2 a try since I could not find many complaints about them. It more expensive but I think its gonna be worth it.
Posted by ksnaden, 03-01-2004, 06:26 PM
I suppose you can say, “You get what you pay for”
Posted by sunisle, 03-01-2004, 06:27 PM
Let me weigh in on what seems to be a mid-summer's nightmare, I'm from Barbados and right now my clients are beginning to use some colorful words to express their dissatisfaction concerning the recent rise of network outages. As a matter of fact I don't blame them...I host site for government agencies to the small businesses and right now they aren’t getting email that means some good ole Barbadian colorful language to express their frustration and I’m being very calm as a PRO/CEO has to be if one wishes to safe what little reputation that maybe left after this fiasco. So can anybody tell me if not Burst.Net who is a better alternative cause I'm ready to switch?
Posted by Innerplanet, 03-01-2004, 06:28 PM
I'm thinking about going over to Servint, the reviews here seem pretty good.....anybody?
Posted by GordonH, 03-01-2004, 06:30 PM
Servint = very good. Solid network. Our main US business has been based there for a few months. Ping www.hosroute.com to get an idea of speed. Gordon
Posted by smartboyinuk, 03-01-2004, 06:30 PM
you sure are quite optimistic. what makes you think it will be fixed today ?
Posted by radarjammer, 03-01-2004, 06:31 PM
Go with SM, I have no problem at all with them.
Posted by ThePrimeHost, 03-01-2004, 06:31 PM
I just called and still no ETA. Goodness.
Posted by cybexhost1, 03-01-2004, 06:31 PM
Good point, this has been an ongoing problem the past like two months, why would it stop now?
Posted by dolbyac3, 03-01-2004, 06:32 PM
I wonder how long the fiber run is. Most would of had the Telco run a new line. Test the new line. Switch to the new line. Then fix the old line and use it as backup or have the Telco remove it at the Telco's cost. This wouldnt be an option though if its a very long distance run.
Posted by Mbarb, 03-01-2004, 06:34 PM
~130 miles total
Posted by illogix, 03-01-2004, 06:35 PM
What if the fiber is just cut ? Will BurstNET just close shop ?
Posted by sysc, 03-01-2004, 06:35 PM
I believe it's over 100 miles.... that's alot of testing..
Posted by thedavid, 03-01-2004, 06:36 PM
It's a long run. I heard it was around 100 miles, but I'm not sure of the geography so don't quote me on it. As far as the rest about getting fixed today... Hey, I'm a glass is half full typa guy
Posted by dolbyac3, 03-01-2004, 06:36 PM
Ahhh, then that is not an option. Thanks for the info. I had no idea it was that long of a run.
Posted by LowTech, 03-01-2004, 06:37 PM
I wonder what kind of profit loss burst is looking at because of everyone leaving for better backbones.
Posted by GordonH, 03-01-2004, 06:37 PM
I believe it is all on telegraph poles rather than underground. Actually, to relieve the stress, I will tell you about the phone companies in Somaliland. They have three and they can all make international calls but they can't call each other's subscribers. You need to have three seperate lines and three phones in order to run a business. They also have three sets of telephone poles with their own cables on them. Its true competition at work. ( I used to work for an international aid agency by the way)
Posted by FreshStart, 03-01-2004, 06:38 PM
Great, only, that number is unreachable from my neck of the woods.
Posted by cybaix, 03-01-2004, 06:38 PM
Thanks for the info.. however can anyone comment on server matrix going bankrupt? I did not find out if it is true or not.
Posted by Cirtex, 03-01-2004, 06:39 PM
I just feel bad for BurstNET Resellers, and Hosts out there ... wonder how many Hosts/Resellers will drop out of the biz or leave Burstnet after this
Posted by MkanNET, 03-01-2004, 06:39 PM
So how about managed.com any one having a server over there ?
Posted by mainarea, 03-01-2004, 06:39 PM
Of course not. It's not a fiber cut though, it seems like telco equipment problems. If it was a fiber cut, it would have been fixed right now. Unfortunately, this I believe is CTSI's only Gig-E fiber & transport, so replacement part probably aren't as easily available & fewer people know how to fix it... CTSI now stands for Clown Telco Service, Inc - Matt
Posted by Liam Gladdy, 03-01-2004, 06:40 PM
BurstCEO - What went wrong? You told us 10 minutes, surely you must know why it didnt take ten minutes?
Posted by ThePrimeHost, 03-01-2004, 06:41 PM
Evidently so.
Posted by bubba hyde, 03-01-2004, 06:42 PM
Let me guess. Burst met them at a birthday party.
Posted by ksnaden, 03-01-2004, 06:42 PM
I was with managed for a while and I had no luck with them. I switched over to Burst.
Posted by foe, 03-01-2004, 06:43 PM
CTSI has 1 customer with a problem. BurstNet has 20,000+ servers owned by hundreds to thousands of burstnet clients. Alot of those burstnet clients has hundred's to thousands of clients of their own. Each one of those hosted domains have 0 - thousands of visitors per day. This is effecting a lot of people. CTSI only sees 1 customer with a problem. CTSI Repair Center: 1-888-889-2309 good point, call them
Posted by illogix, 03-01-2004, 06:44 PM
Isn't it possible that the fiber is not cut but just damaged ? In that case they wouldn't know where on the 130 miles of fiber it is damanged and it could take them weeks to be back online. I hope it is fixed soon as it is a nightmare for us but with BurstNET, almost everything is possible.
Posted by MkanNET, 03-01-2004, 06:45 PM
They have more than 90,000 websies look at this: news.netcraft.com/archives/2004/01/21/fastest_growing_large_hosting_companies_in_2003.html
Posted by sirius, 03-01-2004, 06:46 PM
Good idea... have everyone call them, so they can spend the time they were using to FIX the problems, to answer your STUPID questions. Sirius
Posted by GordonH, 03-01-2004, 06:46 PM
To be fair Burst are actually very good at most things. People like Benji and Salman and Jeannie are very good at what they do, and the company has improved their admin side a lot receintly. It has always been the network which has let them down. I suppose I just hoped they might have been able to deal with it. We have had $200 per month worth of business cancelled so far but most of our customers are on annual contracts so it will be many months before we find out they have moved, when they don't renew.
Posted by DPI, 03-01-2004, 06:46 PM
ctsi says burstnet knows exactly whats wrong.
Posted by X-Istence, 03-01-2004, 06:47 PM
Its only personal/other business sites we have on here, clients are on another server, thus no complaints
Posted by MkanNET, 03-01-2004, 06:47 PM
So ksnaden ,what is your next move ?
Posted by bhafer, 03-01-2004, 06:47 PM
Starting to see some activity
Posted by MakoS, 03-01-2004, 06:47 PM
Is it up for anyone else? It's up from Northern New Jersey here.
Posted by radarjammer, 03-01-2004, 06:48 PM
Do you mean that one customer in Burst have caused all the downtime?
Posted by Liam Gladdy, 03-01-2004, 06:48 PM
UP
Posted by sirius, 03-01-2004, 06:48 PM
It's fairly easy for a LEC or CLEC to indetify where a fiber cut occured. Sometimes, getting to the cut can be painful. Sirius
Posted by Cloughie, 03-01-2004, 06:48 PM
whoah we back up.
Posted by marcustr, 03-01-2004, 06:48 PM
Just got a 80ms ping lets see how long this lasts Burst please let us know if this is for good or are we going back down.
Posted by lemel, 03-01-2004, 06:48 PM
i can PING now...
Posted by ozarkhost, 03-01-2004, 06:50 PM
nocster site up ????
Posted by X-Istence, 03-01-2004, 06:50 PM
its pinging.
Posted by MkanNET, 03-01-2004, 06:50 PM
me too
Posted by radarjammer, 03-01-2004, 06:50 PM
You mean the server is up? I still cant access my site...
Posted by Xshare, 03-01-2004, 06:50 PM
Up!
Posted by ozarkhost, 03-01-2004, 06:51 PM
mines down too
Posted by lemel, 03-01-2004, 06:51 PM
refresh your browser... u sure ur site is at nocster servers?
Posted by MkanNET, 03-01-2004, 06:51 PM
it's BACK...realy nice game...Going down again ?
Posted by X-Istence, 03-01-2004, 06:52 PM
My server is still down, but nocster.net is pinging.
Posted by lithiumSEO, 03-01-2004, 06:52 PM
I'm up
Posted by Flammable, 03-01-2004, 06:52 PM
Yay up. get ready for some heavy traffic being aimed towards SM, it would be funny if both went down. LOL.
Posted by MonkeyFiles, 03-01-2004, 06:52 PM
its up
Posted by ksnaden, 03-01-2004, 06:52 PM
We're up again! Total Downtime=5h 54m It's good to know that 10 minutes = 5h 54 minutes, now we can create an accurate Burstnet = Real time converter.
Posted by DGHoster, 03-01-2004, 06:53 PM
yippie!! my box is up again!!
Posted by saint1959, 03-01-2004, 06:53 PM
we're back up here with zero packet loss. Could this be the real thing?? Could it be "then on the fourth day, God created uptime at BurstNET"
Posted by sysc, 03-01-2004, 06:54 PM
--- 64.191.61.1 ping statistics --- 77 packets transmitted, 77 packets received, 0% packet loss round-trip min/avg/max/stddev = 78.773/85.609/220.019/22.200 ms That's a first.
Posted by lithiumSEO, 03-01-2004, 06:54 PM
Wow, not only is it up.. but for the first time in weeks I'm not receiving any packet loss.. maybe this means it's fixed fixed.
Posted by Mbarb, 03-01-2004, 06:54 PM
Interesting.. tell us more
Posted by MkanNET, 03-01-2004, 06:55 PM
My pings Ping statistics for 64.191.61.-: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 476ms, Maximum = 581ms, Average = 513ms
Posted by ksnaden, 03-01-2004, 06:55 PM
AND IT'S DOWN AGAIN!!!!!!!!!!!! Just kidding
Posted by X-Istence, 03-01-2004, 06:56 PM
Still 2% packet loss
Posted by Liam Gladdy, 03-01-2004, 06:56 PM
now - lets get some kinda response for burst... Maybe they had to sell all there keyboards to pay CTSI...
Posted by dharding, 03-01-2004, 06:56 PM
Bastard. -Dan
Posted by chaud, 03-01-2004, 06:59 PM
Yay backonline! Boo every single customer of mine left with a refund that put me in debt, bye burst
Posted by DGHoster, 03-01-2004, 06:59 PM
OMG I'm so stupid a month ago (Before all the real mess went on) my reseller told me I should move with him to a new company.. now I need to go hunt some good dedicated server in germany (from now on - only european servers for me!) and transfer my dozens of gigs of data. is there way to transfer all data from server-to-server without using FXP? and if not how on earth can you make Burst's servers FXPable? it just won't work for me :'(
Posted by tahi, 03-01-2004, 06:59 PM
Mine still appears to be down. I'm in New Zealand - would that make any difference?
Posted by ksnaden, 03-01-2004, 07:00 PM
I don't think it would. I'm in Vancouver, BC so I'm far away from the datacenter and it's working fine for me. The ping is a little higher than normal but it's fine.
Posted by X-Istence, 03-01-2004, 07:00 PM
Mine is still down. tahi: yeah, routes could be ****ed, try a traceroute.
Posted by Lorenz, 03-01-2004, 07:01 PM
All back up! Get your data off NOW!
Posted by LowTech, 03-01-2004, 07:01 PM
Time to snag all backups and jump ship.
Posted by tahi, 03-01-2004, 07:01 PM
thanks, will do
Posted by cybaix, 03-01-2004, 07:01 PM
Up but sluggish and PL is still there. ... first time I got my email today I'm still seing between 0 to 12% PL though
Posted by X-Istence, 03-01-2004, 07:02 PM
One of my servers still hasnt come back up. --- 64.191.17.2 ping statistics --- 350 packets transmitted, 343 packets received, 2% packet loss round-trip min/avg/max/stddev = 19.202/23.282/73.936/7.142 ms
Posted by MonkeyFiles, 03-01-2004, 07:02 PM
I have gotten no packet loss yet
Posted by ozarkhost, 03-01-2004, 07:02 PM
mine is too
Posted by chaud, 03-01-2004, 07:03 PM
Im getting 0% packet loss...hmm
Posted by chaud, 03-01-2004, 07:05 PM
Do ya thnik they will honor this ? If BurstNET™ fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. BurstNET™ does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for BurstNET™, and in turn would only negatively affect the service level BurstNET™ provides to you. "Partial refunds for partial downtime" is our standard policy.
Posted by Przemek, 03-01-2004, 07:06 PM
It's down from SM: 15 fa-0-0.a05.phlapa01.us.ra.verio.net (129.250.116.197) 44.387 ms 47.989 ms 44.258 ms 16 ge-1-2.a01.phlapa04.us.ra.verio.net (129.250.116.213) 44.418 ms 58.243 ms * 17 ge-1-2.a01.phlapa04.us.ce.verio.net (130.94.0.166) 43.448 ms 43.207 ms 44.730 ms 18 * * * 19 * * * 20 * *Icmp checksum is wrong and up from Europe: 19 178 ms 179 ms 178 ms ge-1-2.a01.phlapa04.us.ce.verio.net 20 179 ms 165 ms 179 ms ge-7-0-ctsi.rtr0.scra1.hostnoc.net [66.197.191. 21 192 ms 193 ms * www.mysite.com [66.197.xxx.xxx]
Posted by Lorenz, 03-01-2004, 07:06 PM
let´s go here http://forums.burst.net/ and tell´em what we think!
Posted by ozarkhost, 03-01-2004, 07:08 PM
Well Im still down
Posted by marcustr, 03-01-2004, 07:09 PM
I goto my box try to login and come to find out burst hasn't paid their cpanel bill. Is anyone else getting this go here to find out http://layer1.cpanel.net/verify/ I get this using package NOCSTER-INTERNAL and is licensed though: BurstNET Technologies Inc. (active on: 2003-07-11 21:12:16, group: BurstNET Technologies Inc.) and is expired/deactived by cPanel Billing Dept [billing@cpanel.net] for non-payment.
Posted by MonkeyFiles, 03-01-2004, 07:10 PM
It is slowing down crazy bad for me.
Posted by andrewgmol, 03-01-2004, 07:11 PM
Christ, me too. Invalid License File error for all my CPs. That's it. Have to move.
Posted by chaud, 03-01-2004, 07:11 PM
im getting perfect service from mississippi, Nuclear where are you at :-P
Posted by marcustr, 03-01-2004, 07:12 PM
everyone needs to check their cpanel is still active all of ours are down. http://layer1.cpanel.net/verify/
Posted by Cirtex, 03-01-2004, 07:12 PM
Let's not get too happy yet...give it few hours and see if its still up and running fine
Posted by MonkeyFiles, 03-01-2004, 07:13 PM
I am in Indiana and I am lossing packets and the adverage reaspons time is 100ms... which is high from what I have been getting.
Posted by MakoS, 03-01-2004, 07:13 PM
I believe people are getting the cPanel license errors due to the fact that their billing is set to the 1st of every month. Maybe since the network was down, they couldn't pay the bill in time or their automatic payment routine was distrupted? Things look good so far, no packet loss and speeds are great. MakoS
Posted by Lorenz, 03-01-2004, 07:14 PM
Invalid License File -------------------------------------------------------------------------------- cpanel.net
Posted by X-Istence, 03-01-2004, 07:14 PM
One server still down.
Posted by woolly, 03-01-2004, 07:14 PM
with everyone retrieving their data at the same time.. this will cause a lot of stress on the network... let's hope it will stay up long!
Posted by Innerplanet, 03-01-2004, 07:14 PM
Yeah, now I'm getting the Invalid cPanel License File on one of my servers. Just never ends............
Posted by Cirtex, 03-01-2004, 07:15 PM
cPanel working fine here.
Posted by GordonH, 03-01-2004, 07:16 PM
I filled out a compensation form, we will see what happens
Posted by cybexhost1, 03-01-2004, 07:16 PM
No. As I have mentioned numerous times, Telco Failure is listed as an exception under their SLA.
Posted by Innerplanet, 03-01-2004, 07:16 PM
Make that two servers now. Wasn't that way a few minutes ago.
Posted by ozarkhost, 03-01-2004, 07:16 PM
My server is just plain down
Posted by marcustr, 03-01-2004, 07:16 PM
I don't think it is a billing issue. But I hope this gets solved now. Network seems up so lets work on this one Burst.
Posted by ksnaden, 03-01-2004, 07:17 PM
http://forums.burst.net/showthread.php?s=&threadid=2453
Posted by saint1959, 03-01-2004, 07:17 PM
that's strange, when my box first came back up about 15 minutes ago I logged into cpanel successfully because I had to check webmail for an account quickly. But now I am not able to login either, I get an invalid license error. BurstCEO: Oh here's that stack of bills we were supposed to mail last month...know wonder CTSI and cPanel cut us off lol
Posted by DGHoster, 03-01-2004, 07:18 PM
I get 2 freakish license errors: ----- 1 64.191.84.116 using package NOC-INC and is licensed though: BurstNET Technologies Inc. (active on: 2003-08-21 21:19:17, group: BurstNET Technologies Inc.) and is expired/deactived by ceo@burst.net on 2003-10-09 17:01:34. ----- 2 64.191.84.116 was using package NOCSTER-INTERNAL and was licensed though: BurstNET Technologies Inc. (active on: 2003-10-09 17:01:34, group: BurstNET Technologies Inc.) and is expired/deactived by cPanel Billing Dept [billing@cpanel.net] for non-payment.
Posted by X-Istence, 03-01-2004, 07:18 PM
PING 66.197.211.213 (66.197.211.213): 56 data bytes Is all i am getting, my server is down.
Posted by chaud, 03-01-2004, 07:19 PM
Well that is not fair, , We should have never signed up with them, because of them we are in debt, and they wont even compensate us
Posted by FCwd, 03-01-2004, 07:19 PM
cp is working fine for my server and im averaging 141ms pings to server
Posted by X-Istence, 03-01-2004, 07:21 PM
Everyone is moving out
Posted by dharding, 03-01-2004, 07:22 PM
F*cking Hell! Just when I think I can start moving data away from Burst, I cannot login to cpanel. Will this sh*t ever end??? *grumblegrumblegrumble*
Posted by civ, 03-01-2004, 07:22 PM
0 loss for me since it came back up, but pings vary between 54ms and 359ms. CPanel Verify page shows my accounts deactivated, but I can log into CPanel fine.
Posted by cybexhost1, 03-01-2004, 07:22 PM
WHM Error: Content-type: text/plain The Cpanel Key Server said that your license has been expired by either your distributor or DarkORB [please see http://www.cpanel.net/lic.html]. X-DES-KEY: generate error Invalid Lisc File cPanel Error: Invalid License File -------------------------------------------------------------------------------- cpanel.net Now we can't even backup to SM!!!
Posted by DGHoster, 03-01-2004, 07:24 PM
... count me out ... I'm stayin' with Bursts - with everyone goin' out ma speeds are gonna be l33t!! besides I get 0% packetloss for like 10 minutes - that's good enuff for me.. though I got many clients @ my sites out which hardly allows me to pay for my fees, I still have 'em ads - I get 25$/week no matter how many traffic I get - god I love that arrangement
Posted by dxer, 03-01-2004, 07:24 PM
I am getting Invalid license file message
Posted by X-Istence, 03-01-2004, 07:24 PM
Indeed, no backing up to a new host, is this burst's way of keeping us hostage?
Posted by ozarkhost, 03-01-2004, 07:25 PM
If License File Expired popup then cd /usr/local/cpanel ./cpkeyclt that should sync your CPanel lic
Posted by marcustr, 03-01-2004, 07:26 PM
Nope get same error tried that already The Cpanel Key Server said that your license has been expired by either your distributor or cPanel [please see http://www.cpanel.net/lic.html]. xx.xx.xxx.xx using package NOCSTER-INTERNAL and is licensed though: BurstNET Technologies Inc. (active on: 2003-07-11 21:12:16, group: BurstNET Technologies Inc.) and is expired/deactived by cPanel Billing Dept [billing@cpanel.net] for non-payment.
Posted by catfishing, 03-01-2004, 07:26 PM
My Cpanel is down on both my servers: Invalid License File -------------------------------------------------------------------------------- cpanel.net
Posted by phactor, 03-01-2004, 07:28 PM
lets wait for an official answer!
Posted by afletch, 03-01-2004, 07:28 PM
xx.xx.xx.xx was using package NOC-INC and was licensed though: BurstNET Technologies Inc. (active on: 2003-08-08 01:01:21, group: BurstNET Technologies Inc.) and is expired/deactived by cPanel Billing Dept [billing@cpanel.net] for non-payment. Looks like BurstNET haven't been paying their dues.
Posted by marcustr, 03-01-2004, 07:29 PM
I hope it is just a error which it most likely is. It work before the downtime today so it just happened
Posted by Innerplanet, 03-01-2004, 07:29 PM
When a ship sinks....it goes fast.
Posted by chaud, 03-01-2004, 07:29 PM
Hmm lets see, a bit of false asvertising here, on the front page it says: speed- should be no speed lol and reliability- should say unreliable, no connections to outside world, sorry :-P
Posted by catfishing, 03-01-2004, 07:30 PM
I was a swimmer from feature-price, don't have much survivor left in me. If anything, give the men of the doomed submarine 10 hours to move data, prior to commissioning the ship to the depths of the sea :p
Posted by Cirtex, 03-01-2004, 07:31 PM
From what i hear, Shawn paid the bills for CPanel, but seems like they marked some as unpaid...he's currently on phone with them it seems.
Posted by cybexhost1, 03-01-2004, 07:31 PM
Ping statistics for 64.191.54.219: Packets: Sent = 1000, Received = 996, Lost = 4 (0% loss), Approximate round trip times in milli-seconds: Minimum = 77ms, Maximum = 1417ms, Average = 211ms Not Bad, Not Bad at all.
Posted by marcustr, 03-01-2004, 07:32 PM
Where did you hear that. If so nice to know he is trying to take care of it.
Posted by Spider210, 03-01-2004, 07:33 PM
0% packet loss we are back in the green once again after 3 months?
Posted by Innerplanet, 03-01-2004, 07:33 PM
What fuels these long threads (among other things) is zero or near zero updates from Burst. Wouldn't it take a little pressure off everyone if we knew exactly what was going on? If you where in their shoes isn't that what you would do? Shheeessh....
Posted by marcustr, 03-01-2004, 07:33 PM
I agree nice pings but still need cpanel all clients have to use it.
Posted by cybexhost1, 03-01-2004, 07:34 PM
I need WHM/cPanel too. I just bought a SM box two hours ago, I need to transfer.
Posted by chaud, 03-01-2004, 07:35 PM
Hmm, now if only we could jump ship, walk the plank, leave They are holding our data hostage :-P
Posted by cybaix, 03-01-2004, 07:39 PM
Arg, Avast ye! We are BurstNET.. we dont be thinkin you will get your data back any time soon!
Posted by X-Istence, 03-01-2004, 07:41 PM
Hahah, that is very funny indeed. Now where is my second server?
Posted by Flammable, 03-01-2004, 07:44 PM
It must be their entire range, im getting invalid lience but everything is green for me.
Posted by IHSL, 03-01-2004, 07:45 PM
Well, as with most things relating to burst, things go from bad, to worse, to plain embarassing. After they finally come back up, we log in to one of the WHM panels, to double check all the migrated data corresponds, and hey presto: Simon
Posted by X-Istence, 03-01-2004, 07:46 PM
Now isnt that funny?
Posted by sysc, 03-01-2004, 07:47 PM
http://layer1.cpanel.net/verify/inde...=64.191.61.240 [ 64.191.61.240 using package NOCSTER-INTERNAL and is licensed though: BurstNET Technologies Inc. (active on: 2003-09-28 17:16:57, group: BurstNET Technologies Inc.) and is expired/deactived by cPanel Billing Dept [billing@cpanel.net] for non-payment. Guess someone didnt pay the bill.
Posted by Flammable, 03-01-2004, 07:47 PM
Are you logging into root or a reseller? Im getting no lience errors in WHT root myself....
Posted by IHSL, 03-01-2004, 07:47 PM
Not particularly. It stopped being funny when we reached quadrouple figures in chargeback $ amounts, over the past 2 days. Simon Last edited by IHSL; 03-01-2004 at 07:52 PM.
Posted by mspottedhors, 03-01-2004, 07:48 PM
For the record, Our IP at CPanel shows: using package NOCSTER-INTERNAL and is licensed though: BurstNET Technologies Inc. (active on: 2003-09-16 13:19:27, group: BurstNET Technologies Inc.) and is expired/deactived by ceo@burst.net on 2003-10-02 12:10:32. However, I'm able to get into the server just fine in WHM.
Posted by talon39, 03-01-2004, 07:49 PM
I just want to backup my accounts/files!!!!!!!!! Argh!!!!!!!! Can't use WHM or cpanel, license error
Posted by marcustr, 03-01-2004, 07:51 PM
Burst please update us on cpanel. You have either done this here or at your forum. We need to know what is going on with this issue.
Posted by Flammable, 03-01-2004, 07:52 PM
Yip, me aswell.
Posted by MonkeyFiles, 03-01-2004, 07:52 PM
The server I am on the cPanel is working.
Posted by talon39, 03-01-2004, 07:53 PM
We're rats on a sinking ship
Posted by dxer, 03-01-2004, 07:54 PM
Come on guys, it is time to move this to the Burst Forums
Posted by lanie, 03-01-2004, 07:54 PM
cpanel license error is common .. it's likely not a BurstNet non-payment issue becuase if I check my server IP with Cpanel.net I get the same message, but mu CPanel is working fine. To fix the issue do the following: SSH Go to: /usr/local/cpanel/ Run: cpkeyclt I have gotten the license message a few times now on various servers ar various hosts and this usually fixes it.
Posted by MonkeyFiles, 03-01-2004, 07:54 PM
Why? It will just be down again soon.
Posted by Lorenz, 03-01-2004, 07:56 PM
Yes, come to this thread: http://forums.burst.net/showthread.php?s=&threadid=2453
Posted by Flammable, 03-01-2004, 07:56 PM
Talking to yourself, lol?
Posted by lanie, 03-01-2004, 07:56 PM
Not much use when they are down is it!
Posted by MonkeyFiles, 03-01-2004, 07:59 PM
YAY we almost at 2,000 replys... lol
Posted by marcustr, 03-01-2004, 07:59 PM
I have to but this case it says this at http://layer1.cpanel.net/verify/ 64.191.xx.xx using package NOCSTER-INTERNAL and is licensed though: BurstNET Technologies Inc. (active on: 2003-07-11 21:12:16, group: BurstNET Technologies Inc.) and is expired/deactived by cPanel Billing Dept [billing@cpanel.net] for non-payment. It wouldn't say that if that was the case.
Posted by lanie, 03-01-2004, 08:01 PM
I went to Burst Forum and was served up with this bologne: ------------------------ Originally posted by BurstChris This downtime is the nature of the business we are in. It happens sometimes. Would be interesting to know where there is higher spec managed servers that are cheaper with better connectivity than us though All we can do is our best. We are doing the best with the resources and experience of the company, and I believe we are doing a very good job. I have personal servers in the datacenter as well, it is definitely frustrating, but I understand that it is just something that happens sometimes and I personally know that we do all we can to get it back up. I certianly can not tell people how to run a web hosting business (I really do not know), but network downtime does happen. I believe it is a great balance of managed services for the price, at least relative everything else that is out there. -------------------------- ARE YOU KIDDING ME! It is not acceptable for a host to have no redundancy and be down for almost 24 hours within a 5 day period.
Posted by lanie, 03-01-2004, 08:06 PM
Have you tried the fix? Also, as i said, my IP reports same message, yet my Cpanel is working fine. Not a big Burst fan after recent downtime. But have had the license error message before and a search on RackShack forums wil show it happens quite often to others - license key file gets messed up during Cpanel updates.
Posted by marcustr, 03-01-2004, 08:06 PM
network has been up for one hour. Still they can't tell us why the cpanel keys aren't working. Nope get same error tried that already The Cpanel Key Server said that your license has been expired by either your distributor or cPanel [please see http://www.cpanel.net/lic.html].
Posted by Spider210, 03-01-2004, 08:11 PM
Well my cpanel/whm works fine for me, and theres no packetloss congrats burst very pleased!
Posted by server4sale, 03-01-2004, 08:12 PM
any one who wanna move can use transfer / copy acct from NEW servers
Posted by illogix, 03-01-2004, 08:13 PM
Same here, CPanel license expired
Posted by marcustr, 03-01-2004, 08:14 PM
here is something on cpanel http://forum.burst.net/showthread.php?s=&threadid=2461
Posted by dxer, 03-01-2004, 08:15 PM
copy/paste from Burst Forums -this was posted an hour ago ******** Cpanel Expired License Issues We are currently involved in billing dispute with CPanel. We hope to have it resolved shortly. We are waiting on them to return our phone calls. Please stand by, as we hope to have this resolved soon. SMA PRES/CEO BURSTNET
Posted by bhafer, 03-01-2004, 08:16 PM
I contacted billing-at-cpanel.net and they issued me a temporary 3 day license to get off the box. Thanks cPanel!!!
Posted by marcustr, 03-01-2004, 08:16 PM
No it was posted 5 minutes ago
Posted by MonkeyFiles, 03-01-2004, 08:17 PM
WHO HOOO GO cPanel!
Posted by X-Istence, 03-01-2004, 08:19 PM
Hehe, cpanel is very understanding it seems
Posted by bhafer, 03-01-2004, 08:21 PM
perhaps this is how burst.net will keep us from transferred off their boxes
Posted by Flammable, 03-01-2004, 08:22 PM
Exactly what i was about to post
Posted by X-Istence, 03-01-2004, 08:22 PM
My server is still offline. I just want my data burst.
Posted by marcustr, 03-01-2004, 08:23 PM
We are still moving accounts from our burst server. Do all of you have root access or you just resellers.
Posted by Dacsoft, 03-01-2004, 08:26 PM
Lanie, is this current? What did you find it?
Posted by DisgustedwFP, 03-01-2004, 08:26 PM
Same here - looks like Travis Johnson must have taken over as CEO of BurstNET. I am, AGAIN, moving all of my sites (20 of them). Are there ANY legit and competent companies in this business?
Posted by Spider210, 03-01-2004, 08:34 PM
woah now my cpanel is not working awesome...
Posted by marcustr, 03-01-2004, 08:34 PM
http://forums.burst.net/showthread.p...hlight=balance
Posted by XanTium, 03-01-2004, 08:37 PM
10kb/sec ... how fast ... I think everyone is leeching a backup of their sites atm
Posted by X-Istence, 03-01-2004, 08:38 PM
Could just be you, i downloaded backups for our second server at burst at 800 KB/sec
Posted by Dacsoft, 03-01-2004, 08:39 PM
Lanie, Thanks. I was looking under this outage. I forgot this is chain of them.
Posted by saint1959, 03-01-2004, 08:45 PM
Wow, I can beleive BurstChris's response from BurstNet about how all of this downtime is 'the nature of the business' and that that is just the way it is. How's that for ducking accountability? I have had servers at GNAX (formerly DV2) for years, Rackshack for years, and have never seen any problem produce anywhere near the amount of downtime I have seen from Burst these past five days. The only "nature of business" that is is the "nature of going out of business" in my opinion.
Posted by Dacsoft, 03-01-2004, 08:48 PM
Anybody heard anything new about the cpanel license'
Posted by X-Istence, 03-01-2004, 08:53 PM
They are busy.
Posted by IHSL, 03-01-2004, 08:53 PM
Yes, it's CPanel's fault, and there is currently no ETA. Simon
Posted by MonkeyFiles, 03-01-2004, 08:55 PM
I take back what I said earlyer. My cPanel is also messed up.
Posted by Spider210, 03-01-2004, 08:58 PM
Here we go again with those no ETA's
Posted by MonkeyFiles, 03-01-2004, 09:03 PM
I just gotta say i love this post off Burst.net forums
Posted by EverSpeed, 03-01-2004, 09:04 PM
I don't believe it. I don't think it's a coincidence that Cpanel just happens to mess up all license files for Burst.net on the day Burst.net screws up. Early last week, Cpanel did mess up the licenses and had it fixed in like 15 minutes with an apology. It is uncharacteristic for Cpanel to screw up licenses and then say, "No ETA." Burst.net... do you have business ethics?
Posted by whmcsguru, 03-01-2004, 09:07 PM
For BURST, it's typical. Do a search for 'em, or even better check out this thread to see the exact ducking of accountability by BurstNet in matters. It's always the same thing. Deny, deny, deny. I agree, since I left burst, I've never seen even more than an hour downtime, and I've seen some pretty serious problems and hardware issues. Thankfully, there are techs out there that know what they're doing. Sadly, this isn't the case here. Burst will just lower prices, draw some attractive sales in, and individuals will buy these services, without verifying that these services and issues are fixed. Sadly, the circle will continue again in a few months. I'd lay good $$$ on it.
Posted by IHSL, 03-01-2004, 09:07 PM
My comment was said "tongue in cheek", i felt it was rather obvious, with Burst's track record. Simon
Posted by Dacsoft, 03-01-2004, 09:18 PM
Well if I can't get to my cpanel, does anybody know if a whm "copy multiple accounts" will over-right the existing account by the same name?
Posted by thedavid, 03-01-2004, 09:21 PM
You can still use the pkgacct script I believe. Drop to a shell and '/scripts/pkgacct userid' then move the files over to the new servers /home directory. Then 'restore from a full backup' inside of WHM and enter the userid to restore That should work, as I don't think those functions check for licenses. It should overwrite the existing userid of the same name, if it exists
Posted by marcustr, 03-01-2004, 09:29 PM
It won't over write the accounts if they are on there. That is if you use the multiple account function
Posted by ThePrimeHost, 03-01-2004, 09:31 PM
Same here. CP rocks!
Posted by Joshua, 03-01-2004, 09:33 PM
Well, on the bright side, at least BurstNET and CTSI fixed the packetloss problem. -Josh
Posted by marcustr, 03-01-2004, 09:34 PM
Yep they did the same for us THANKS CPANEL.
Posted by batesy, 03-01-2004, 09:48 PM
Yup, got my emergency licence too. Take note Burst - THAT is how to run a business! Thanks to Cpanel!
Posted by DisgustedwFP, 03-01-2004, 10:00 PM
Cpanel is now gone from my accounts too. Ugh!
Posted by MonkeyFiles, 03-01-2004, 10:01 PM
Contact cPanel they are helping everyone run like hell.
Posted by bigwalt, 03-01-2004, 10:02 PM
I'm almost afraid to ask when the fire-sale will start on all of these abandoned Burst servers - either by Burst or their owners.
Posted by whmcsguru, 03-01-2004, 10:06 PM
/me donates the matches
Posted by webberme2, 03-01-2004, 10:10 PM
where can we get help with this...obviously I've missed something. My clients need access to their cpanels while we work to move them to new servers. Thanks to any of you that can help.
Posted by hostace, 03-01-2004, 10:20 PM
Email billing at cpanel dot net and ask for an emergency licence.
Posted by webberme2, 03-01-2004, 10:24 PM
I swear...everytime I post in here I do not get a reply...what is it???...do I stink?...were my fonts not just perfect?...or did I mis placing icons when I should have? *grins* I've read the posts, I've messaged cpanel, I've sent an email to them...can anybody give me an answer to the cpanel issue? I really thought...okay, this is par for the course...I am/was/willbe in past tense a burst client, and the network comes back up and now my clients can reach their cpanels...it's great that this can't be blamed on cpanel too, but can someone enlighten a misinformed person like me? Anyone??? I truly appreciate your response. And I truly apologize if I've missed a post...I've been reading these posts since early today...maybe it was the merging *scratches head* Thanks.
Posted by marcustr, 03-01-2004, 10:27 PM
here is a post at burst forum on the cpanel issue. http://forum.burst.net/showthread.p...p;threadid=2461
Posted by MonkeyFiles, 03-01-2004, 10:28 PM
When will cPanel be fixed... I have no power to fix it because I don't own server :\
Posted by webberme2, 03-01-2004, 10:28 PM
thank you very much.
Posted by marcustr, 03-01-2004, 10:29 PM
Far as burst says there is no ETA
Posted by Jackula, 03-01-2004, 10:31 PM
Contacted CPanel, 3 minutes later still no response
Posted by marcustr, 03-01-2004, 10:31 PM
3 minutes come on are your serious
Posted by mspottedhors, 03-01-2004, 10:32 PM
I knew I should have kept my mouth shut. Several pages ago in this thread, I mentioned license was working.... So much for that: Content-type: text/plain The Cpanel Key Server said that your license has been expired by either your distributor or cPanel [please see http://www.cpanel.net/lic.html]. X-DES-KEY: generate error Invalid Lisc File
Posted by marcustr, 03-01-2004, 10:34 PM
That is how it usally work isn't it.
Posted by hostace, 03-01-2004, 10:41 PM
Give them some time, I got my temporary licence in 5 minutes.
Posted by Jackula, 03-01-2004, 10:45 PM
damn, it's been 10 minutes and still no license
Posted by bhafer, 03-01-2004, 10:48 PM
Every time? Don't you have like 4 posts?
Posted by sightz, 03-01-2004, 10:49 PM
Just spoke to 877-bustnet No ETA on cpanel issue. Isn't it convenient that the sites are back up now but we can't easily move them away? Hmmmmmm Does anyone else think that they should just pay cPanel whatever they are asking, even overpay them to get back online, then figure out the details later??? Sounds like Burst is in more trouble than we have been led to believe.
Posted by XanTium, 03-01-2004, 10:52 PM
guess who's down , down again. guess who's down, guess who's down, guess who's down.
Posted by bhafer, 03-01-2004, 10:56 PM
What, are you down again? Don't scare everyone unless you actually are seeing packet loss.
Posted by hostace, 03-01-2004, 11:00 PM
Ping statistics for 66.197.xxxxxx Packets: Sent = 2043, Received = 2033, Lost = 10 (0% loss), Approximate round trip times in milli-seconds: Minimum = 125ms, Maximum = 511ms, Average = 133ms Looks like the packet loss issue has also been solved.
Posted by webberme2, 03-01-2004, 11:00 PM
you scared me...I had to check twice to believe you...that's not funny. Nerves are shot for the day...for the year.
Posted by XanTium, 03-01-2004, 11:01 PM
it's down again here from Europe: Here a trace of nocster.net tracert 66.96.192.220 Tracing route to 6696192220.hostnoc.net [66.96.192.220] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 172.16.0.1 2 15 ms 16 ms 16 ms 3 16 ms 16 ms 16 ms 4 19 ms 17 ms 16 ms ae0-0.intlbnc3.skynet.be [194.78.0.42] 5 19 ms 19 ms 20 ms ge-8-1.hsa2.Brussels1.Level3.net [212.3.234.177] 6 19 ms 20 ms 19 ms unknown.Level3.net [212.3.239.161] 7 21 ms 22 ms 23 ms so-1-0-0.mp2.Amsterdam1.Level3.net [212.187.128.10] 8 21 ms 19 ms 20 ms ge-6-2.core2.Amsterdam1.Level3.net [213.244.165.118] 9 Verio-Level3.Level3.net [213.244.165.242] reports: Destination net unreachable. Trace complete.
Posted by dougefresh, 03-01-2004, 11:02 PM
I have been loyal the whole way through, well guess what, no communication..loss of 42% of ,my customer base and not to mention my credability.... well I guess the siren has gone off.... when the remaining customers I have can not access their cpanel, and no one will give me an answer...it is time to say enough is enough. I wouldnt treat my customers this way and expect that any vendor I select would share the same customer service principals as we try to provide to our customers....burst..you burst my naive bubble..goodbye Last edited by dougefresh; 03-01-2004 at 11:06 PM.
Posted by webberme2, 03-01-2004, 11:02 PM
I sent an email to cpanel at 9:31, still waiting on e license...but I don't consider 30 minutes long after today.
Posted by XanTium, 03-01-2004, 11:07 PM
seems to be OK again now (after ~15mins) maybe a rerouting or so was taking place at level3 or verio.
Posted by bhafer, 03-01-2004, 11:16 PM
Perhaps cPanel is not handing out liceses anymore since they've received about 90,000 requests in the last two hours
Posted by webberme2, 03-01-2004, 11:24 PM
I've been a burst client for 2 1/2 years. I will in no way say that our relations have always been great; actually, I can't say any part of their organization is in anyway professional. I'm happy to say that I am moving my clients elsewhere. Yes, burst is now up, for now...but what does that do for my client loss???...not a damn thing! Let's pretend that our clients cannot log into their control panels, now that we are back up...how would/does that look? Lord, that doesn't take a genius to figure that our clients are going to combine it all into one package. I wish that I could say that I can't believe the outage that we've all just gone through. But any of us that have been with Burst for this amount of time has learned to experience loss. I really can't blame Burst...after all it was my own fault for staying with them...I guess I just wanted to believe they would get better...I just wanted to believe that anyone that bad would make a great effort to overcome their horrible reputation. But they never have, and as far as I am concerned, with my history with them, they never even tried. I'm leaving them as soon as my new data center (GNAX) has my servers up so that I can copy my client’s accounts off the servers. I've not worked 8 years for the likes of Bursts failures to sink me and my clients. As far as I am concerned they are a bunch of immature, irresponsible teenagers whose main concern is the money in their pockets, and the car which they drive who have no clue what responsibility even means. Good ridden Burst, and to hell with any of you that have not been with Burst long enough to even have the RIGHT to have opinion about their service. If you are offended by this post, then get a grip. Loyalty is one thing, but when your livelihood is placed in the balance, and the choice is to stay for loyalty or leave for survival...I choose to leave. This is just my own opinion!!!
Posted by MonkeyFiles, 03-01-2004, 11:27 PM
Very nicely said.
Posted by therogue, 03-01-2004, 11:28 PM
You should probably send it again if you didn't get an automatic response that your ticket was recieved.
Posted by dougefresh, 03-01-2004, 11:29 PM
they are kicking back requests now stating that the lisc is expired and not eligible for support...need to contact sales live and they wont be open till the am....we wait even longer webberme2 you speak my words!!!
Posted by therogue, 03-01-2004, 11:32 PM
Email billing@cpanel.net as the cPanel support system always rejects ips that aren't licensed.
Posted by MonkeyFiles, 03-01-2004, 11:32 PM
So they shouldn't have it fixed until the AM?
Posted by dougefresh, 03-01-2004, 11:34 PM
I am aware of that, however when I did get a return I was told they cant help me until I speak to someone live and that they wouldnt be able to resolve this till tomorrow am...
Posted by XanTium, 03-01-2004, 11:34 PM
What happened here? I guess due all the network problems burst forgot to pay cPanel before begin of month. As we're 1st march today cPanel closed all accounts.
Posted by webgusto, 03-01-2004, 11:34 PM
CPANEL issued emergency license within 3-4 minutes, just now (930 pm cst) Now I just have to figure out what to do to make it work...
Posted by dougefresh, 03-01-2004, 11:36 PM
how did you get emerg lisc?..what address or ph number?
Posted by therogue, 03-01-2004, 11:37 PM
billing@cpanel.net 570-443-7700
Posted by whmcsguru, 03-01-2004, 11:38 PM
re: CPanel I honestly can believe that they'd do that. After a certain point things have to be cut off. I mean, hell, you can't give your product away forever. Keep in mind that there are other ways to move data from server A to server B. Some are a bit harder to do, but it's not impossible. If you need help, find a sysadmin, or contact me, and if I can, I'll try to help out.
Posted by sightz, 03-01-2004, 11:38 PM
Just so you know, even though cPanel is locked out, you can still move sites from your bust accounts using WHM on your new servers.
Posted by webgusto, 03-01-2004, 11:40 PM
On the bright side , at this rate we will have far fewer clients to move... Last edited by webgusto; 03-01-2004 at 11:46 PM.
Posted by MonkeyFiles, 03-01-2004, 11:58 PM
I do not find that on a bright side.
Posted by therogue, 03-02-2004, 12:08 AM
cpanelsupport (AIM) should also be able to help you guys out.
Posted by saint1959, 03-02-2004, 12:15 AM
Funny thing was I was prepared to accept the 'its CTSI's fault' excuse for the downtime, but now not being able to get into cPanel, well there's no question that that's disorganization on Burst's part. I have moved all my sites on a temporary server- BurstCEO said an explanation is due out later tonight for all of the recent problems. I have been willing to stick with Burst so far, but this explanation better be very detailed, informative, honest, and it better also address the issue of remedies, because if it doesn't, BurstCEO, I will unfortunately be making nameserver changes shortly thereafter and it will be lights out at Burst for me.
Posted by Opie, 03-02-2004, 12:19 AM
This just in... Burst sucks
Posted by MonkeyFiles, 03-02-2004, 12:19 AM
That came in yesterday buddy.
Posted by thedavid, 03-02-2004, 12:20 AM
My opinion: Don't know, but I'm copying my vacationing friends files over to one of our servers at nac - this all has him spooked, and stuff.. So rsyncing away, about 50% done now... But there's no excuse to remain silent about all this stuff like this - that's what's spooking people, and it's just unprofessional to leave all your customers in a lurch like this. Back to copying...
Posted by saint1959, 03-02-2004, 12:22 AM
Well their official response was posted: http://forums.burst.net/showthread.php?threadid=2438 (scroll to bottom) No mention of the cPanel issue though, and it did not really include any news, just that there were multiple equipment failures and it is impossible for them to know the exact cause. But on the plus side, we (burst customers) were thanked for our patience.
Posted by therogue, 03-02-2004, 12:22 AM
It looks like burst blocked access to cpanel at their router or they are still having problems: root [~]# /usr/sbin/traceroute cpanel.net traceroute: unknown host cpanel.net root [~]# /usr/sbin/traceroute 216.118.116.105 traceroute to 216.118.116.105 (216.118.116.105), 30 hops max, 38 byte packets 1 64.191.111.1 (64.191.111.1) 1.243 ms 0.961 ms 0.766 ms 2 * * * 3 * * *
Posted by MonkeyFiles, 03-02-2004, 12:25 AM
Here is exact thing they said.
Posted by bhaputi, 03-02-2004, 12:27 AM
The current information we have available is here: http://forums.burst.net/showthread.php?s=&threadid=2438 We do have more information available in the form of logs from our fiber provider - not sure is they will help shed more light or not, but I will be dissecting them over the next day or so.
Posted by thedavid, 03-02-2004, 12:28 AM
This is fascinating. I can get to nac as I'm rsyncing to it - and nac is where cpanel lies Other servers at other datacenters have no problem with getting through. It's just burst having issues tracing to that IP or connecting to that IP. You can trace to other class c's in that netblock, just not the one above.
Posted by therogue, 03-02-2004, 12:34 AM
It appears burst has blocked access to cPanel's license server to try to prevent any more of their licenses from being expired (they will just take longer to exipre now). But it means that for us with licenses that are already expired they can't be reactived on a 3 day emergency license.
Posted by MonkeyFiles, 03-02-2004, 12:36 AM
Wouldn't that be condisered illegal for blocking them... technicly those would be pirated licenses.
Posted by webberme2, 03-02-2004, 12:36 AM
Yes, there are other ways to copy/move clients from our current servers to new servers. But that does not alleviate what our clients are feeling. They want access to their webmail, they want access to their back up files. I'm sorry, but I refuse to believe that this is just a "cpanel issue". I can't help but believe that as soon as I provided cpanel with my ip addresses at burst that their failure to respond to me has anything to do with cpanel being down or having problems in any way. I believe it is directly involved with burst and the relation with cpanel. By no means should any of you misunderstand me, I love cpanel. I've supported Nick since 1997 and spent many evenings online with him telling him what I needed cpanel to do for me and my clients...and experienced first hand him making it all possible within minutes. And, well, I must admit, I've been right there lately to spit out discouraging words of "I hate you cpanel"...right along with many others, but in truth, I will never change. Not even if a solution were made to me today. But the point is, I believe that the relation between cpanel and burst is there or why would we be suffering so much in one day???...those of you that were lucky enough to get an e license...well, I wish I would have. I emailed cpanel, I heard back immediately, and now I've heard nothing since. I would rather be proved wrong in this than be shown that I am right. I'm tough...I can handle it. again, this is just my own opinion. webgusto...I do hope that you have established a good working relationship with your clients that they are able to realize that this is not your doing and are willing to stick with you if you are willing to make an effort to move them to a better service...or else...I too would have to understand that you would indeed have fewer clients to move...no offense guy
Posted by datapunch, 03-02-2004, 12:37 AM
If it's not one thing it's another. Anyone get a real reason from burst as to why cpanel doesn't work?
Posted by therogue, 03-02-2004, 12:38 AM
Yea, I just talked with cPanel and they are confirming this http://cpanel.net/lic.html
Posted by DisgustedwFP, 03-02-2004, 12:38 AM
Duh! What a bunch of MORONS! I'm transfering my sites at this very moment - made the nameserver changes this morning. WorstNET can meet all they want, I'm GONE!
Posted by thedavid, 03-02-2004, 12:41 AM
I can't believe that... Run, run far away. That's just so unethical. What should have been done is to just pay cpanel to get the clients functional, and deal with it tomorrow when minds are fresh. Instead, your datacenters are battling with your control panel MFG!
Posted by MonkeyFiles, 03-02-2004, 12:43 AM
I cannot wait to see if any kinda court things are going to happen because of Burst Blocking them.
Posted by Annette, 03-02-2004, 12:44 AM
I believe the reason is above: there is a billing dispute of some sort (and from what I'm hearing, it's fairly significant), and the already-issued licenses are expiring. Burst subsequently has apparently blocked access to the cPanel licensing server presumably to thwart the expiries, which also causes the emergency licenses to stop functioning as they can't sync, which if true is really an egregious abuse of their control of their network (IMO, of course).
Posted by MonkeyFiles, 03-02-2004, 12:48 AM
Just ut os cureocity I ask cpanelsupport on AIM and this was out convo.
Posted by bhaputi, 03-02-2004, 12:51 AM
This is all conjecture and speculation. We are not blocking cpanel, and are not attempting to pirate licenses. What we are attempting to do is contact cpanel, have them explain why it is that they disabled our licenses without talking to someone first, and - most importantly - why they are choosing to assist our clients in moving off of our network by supplying them with a temporary license while simultaneously ignoring all of our phone calls - this, as it is true, is really an egregious abuse of their control of software on our servers (IMHO, of course).
Posted by MonkeyFiles, 03-02-2004, 12:52 AM
Why is it wrong for them to help everyone move?
Posted by therogue, 03-02-2004, 12:54 AM
Thanks for removing the block, its working again now for me.
Posted by Dacsoft, 03-02-2004, 12:54 AM
burstdan, Thanks for the update. Hopefully you will be able to personally contact them in the morning to resolve this issue. Even with all this problems, I got a new customer and couldn't set him up. So besides losing some, I can't get a new one. I know this has been hard on you - just like on us. Lets just get it restored and working. BTW.. do you believe it is up to stay?
Posted by HostMidwest, 03-02-2004, 12:55 AM
At a very minimum, everyone should be making a backup and be carefully watching for news about BurstNET. However, I'm going to stay for now... I'll be making another decision tomorrow. Edit: Thanks for the update, Dan.
Posted by webberme2, 03-02-2004, 12:57 AM
burstdan, it doesn't feel good does it???...waiting on a response from a service provider?????? does it???? It feels pretty awful and I believe you are getting just what you deserve and I think that there are very few in this forum that would support burst against cpanel. again...just my own opinion. there really is something to the old saying "what goes around comes around"
Posted by MonkeyFiles, 03-02-2004, 12:58 AM
I agree with you 1000% (the extra 0 is not error).
Posted by intellec, 03-02-2004, 12:59 AM
Is this a case of what goes around comes around?
Posted by cpaneljosh, 03-02-2004, 01:00 AM
I feel I must comment on this matter. We generally don't comment on internal billing disputes but this particular one has reached the public realm. I have been in contact with the BurstNET executive staff and have informed them of what obligations must be met in order to re-activate their service with us.
Posted by bhaputi, 03-02-2004, 01:01 AM
I am not sure I understand where you are coming from. During our outage today, we had one person dialed online with a modem attempting to answer AIM inquiries. However, someone (or more than one) thought it was great to "warn" us until our AIM handle was disabled. Through this, our CEO was at home giving updates as often as I gave them to him. On top of this, our CSM was out of the office. I had 2 choices: 1) fix the problem 2) Answer phones and not fix the problem I chose 1), and would again anyday. I am sorry if you did not get the details you desired, but they were (for the most part) not available to anyone besides myself until the problem was resolved.
Posted by MonkeyFiles, 03-02-2004, 01:01 AM
and this proves that Burst Net is not coroperating boys and girls.
Posted by sysc, 03-02-2004, 01:03 AM
BurstNE didnt pay their bill on time, simple.
Posted by snickn, 03-02-2004, 01:04 AM
There's certain bills that you should pay...and CPanel is one of them...
Posted by Annette, 03-02-2004, 01:06 AM
You are aware, are you not, that according to the cPanel people, an active license is NOT required on the remote machine to package an account from another machine? Furthermore, it certainly is not a requirement to have any control panel active on a server to get data from one machine to another - it simply makes it more time-consuming to make the move. Your clients have no particular need of assistance from cPanel in order to move off your network. Based on the attempted trace, it appears that you ARE in fact dropping traffic (edited - now that block is mysteriously gone). What I'm finding from various sources is that you have already been told what needs to be done in order to reactivate the licensing for your clients (edit - cpaneljosh posted while I was). Why is Burst always the victim and never the responsible party?
Posted by webberme2, 03-02-2004, 01:07 AM
intellec, as ironic as it may seem....you bet it does...and I do have the right to say that in complete conviction!!! unless you missed it...this was in my own opinion..which also means in my own experience....I've been with Burst for 2 1/2 years. I do have my own experience!!! I can't help that others may or may not agree with me. I do not know what the relation is between burst and cpanel, I do not know if it is billing, or what it might be, and I am not going to speculate, other than I myself believe it to be some kind of relation issue in some way.
Posted by snickn, 03-02-2004, 01:08 AM
If anyone else claimed they didn't nullroute those IPs..I might not believe them..but considering Burst's network, I wouldn't doubt that traffic couldn't get out of the network Jokes aside, we all know Burst nullroute'd that IP so their customers could not receive temporary licenses, hence, they could not leave Burst. I think this is a bad business move, and Burst customers who even considered staying with the company take this in mind. They obviously aren't doing everything they can to resolve the situation, as instead, they are thinking up ways to make sure you can't receive an emergency license to get your clients back up. Providers should have your back...right? Last edited by snickn; 03-02-2004 at 01:12 AM.
Posted by MonkeyFiles, 03-02-2004, 01:10 AM
I wonder if there will ever be a thread this long, or this interesting ever again on WHT....
Posted by viGeek, 03-02-2004, 01:12 AM
After all the posts i've read over the past two years regarding Burst/Nocster. I seem to recall one which was actually quite funny, this was probably a year and a half ago. But their was a power outage, in their area, and every single server @ burstnet went down, they claimed to have redundant power, but their systems failed (everyone got a bunch of excuses). Reminds me of what is happening now, except now with their network.
Posted by snickn, 03-02-2004, 01:13 AM
Burst and Redundant do not belong in the same paragraph, and they have proved that over and over again.
Posted by MonkeyFiles, 03-02-2004, 01:13 AM
Wow that is funny.
Posted by therogue, 03-02-2004, 01:13 AM
Everything is working correctly with my server now thanks for get it this taken care of. I hope you guys can work out your issue with cPanel before my 3 day license expires. I'm going to call cPanel tomorrow to see if they will give me a longer one. I'm just glad this day is over.
Posted by Dacsoft, 03-02-2004, 01:14 AM
The timing of this CPanel issue is really bad. We have been without servers for a long time trying to explain to customers that the network is down. Then when it comes up all the Cpanel licenses are shut off. Might hurt BurstNet, but it is killing the small hosting companies. I don't know all the issues and don't really care. BurstNet and CPanel are both good companies and need to work out the issues to get the customers back into business.
Posted by snickn, 03-02-2004, 01:15 AM
Are you kidding? Thanks for getting what taken care of? They attempted to stop you from getting an emergency license. They lied to you left and right, they have been down how long now? And you thank them? For what? You are the customer. Why do people put themselves through this..? I need sleep...
Posted by isalh, 03-02-2004, 01:16 AM
enough is enough, since friday we have no access to the servers because you said you have some problem with telco, fiber, etc. and now it's a billing issue with cpanel... BURST, i really believe all this story is a billing problem and you have lie to all of us.
Posted by MonkeyFiles, 03-02-2004, 01:17 AM
Yes you do.
Posted by sightz, 03-02-2004, 01:17 AM
cPanel is still broken on the Nocster shared boxes
Posted by XanTium, 03-02-2004, 01:18 AM
maybe you should start using your (listed) 'emergency page' when this kinda stuff happens again: http://members.aol.com/burstnet/
Posted by whmcsguru, 03-02-2004, 01:18 AM
Are you SERIOUSLY expecting everyone here to believe that lie, given the fact that numerous traces from numerous servers have been shown here? Do you REALLY think that CPanel would post on their website if the block was NOT true??? My god! NO professional agency would EVER do this. Most likely, what happened was that the repeated warnings were ignored and service was discontinued. C'mon now! Maybe because those involved with CPanel respect their clients, and not those that don't pay. Given the situation, I'd do the same thing. CPanel is greater than one datacenter, and those individuals were happy with CPanel. They wanted to keep the control panel on the server, and to move the clients around, so they did it. The duty of a control panel is to overlook the datacenter and assist THEIR customers in these issues. Your duty is to keep your customers by any means necessary (including the shady means of blocking ip's so that your customers can't get any relief). As someone else said, how's it feel? You have done this to your clients all weekend long, and repeatedly in the past. And your failure to properly handle backup situations and emergency / critical situations such as has shown in the past weekend, is a worse abuse of your own customer's trust and funds. CPanel revoked your licenses because you didn't pay your bills, that's common business practice. I mean, you don't give service away for free, or allow customers to continue in non payment status forever. What's YOUR excuse? As someone else has said, BurstNet has been shown in this incident EXACTLY how they've treated their customers (and previous supporters). It's amazing that the sob story still comes from your company, as well as the lack of culpability and responsibility. Take some responsibility, act professional, just ONCE.
Posted by snickn, 03-02-2004, 01:19 AM
Are you kidding? Thanks for getting what taken care of? They attempted to stop you from getting an emergency license. They lied to you left and right, they have been down how long now? And you thank them? For what? You are the customer. Why do people put themselves through this..? I need sleep... At this point, I'm almost willing to assist anyone who wants to transfer clients out of BurstNET find a server, and move the clients....and I'm not even a burst customer. I'm not a provider, nor a reseller, or a host, however there's too many better providers to watch customers allow Burst to blantantly try to pirate software (it's completely against cpanel's contracts to nullify the license servers like that) If you have absolutely no idea where else you can go, let me know. This is just sad.
Posted by intellec, 03-02-2004, 01:21 AM
Maybe they will get SERVED with a legal action to perform the services they were paid to do and provide assistance to all clients whether they are staying or leaving.
Posted by sightz, 03-02-2004, 01:21 AM
I just found out how to pull your complete site (excluding sql) from a server, even if it is too big for WHM account move to handle. Log in to your new server in SSH make a new directory, cd to it and type: wget -m ftp://username:password@ftp.yourdomain.com grabs everything.
Posted by XanTium, 03-02-2004, 01:24 AM
actually, if you take a new server somewhere with cPanel you can copy your accounts on the new server from the old (burst with cPanel expired) to the new server.
Posted by webberme2, 03-02-2004, 01:24 AM
Cpanel has responded to my emails requesting e license request and I am very impressed with how fast they have responded considering the number of post in this thread....I've had to admit I was wrong and they've proved me wrong...thanks to all of you at cpanel!
Posted by whmcsguru, 03-02-2004, 01:25 AM
Sightz This will cover the user directory but that's it. There's a LOT more data that needs to be covered that can't be moved from the new, such as [list=1][*]cpanel data[*]email data[*]httpd data[*]sql data[*]named data[*]password data (username)[*]more[/list=1] ALL of this has to have the exact same permissions from server to server, or you can have a lot of problems.
Posted by snickn, 03-02-2004, 01:27 AM
Best way to move is to have two cpanel boxes up at the same time, and to move accounts with the Cpanel move feature, which has been drastically improved in the latest cpanel releases.
Posted by webberme2, 03-02-2004, 01:29 AM
THANK YOU WOLFSTREAM...DAMN...couldn't have said it better....I don't think lol.... that was great!
Posted by gret, 03-02-2004, 01:31 AM
Cpanel, good work and keep it up BurstNET, stop finding stupid excuse, it won't make you look good but it make you behave like a clown or not worst than that You disppear when thing happend and your attitude towards your customer is like a school kid It seem like you never learn your lesson. As for the cpanel case, if BurstNET want other to respect them, PLEASE RESPECT OTHER FIRST. oh no, you seem like have a lot of thing to learn
Posted by Opie, 03-02-2004, 01:32 AM
I'm going to get some beer.
Posted by thedavid, 03-02-2004, 01:42 AM
Makes ya wonder if they knew about this previously... http://forums.burst.net/showthread.php?threadid=2403 Anyway, the friends servers are all backed up, but his clients have no control panel. One thing to not do - *do not restart cpanel if you don't have a currently valid license*. You will lose your pop3 capabilities on the restart, plus some other things most likely.
Posted by marcustr, 03-02-2004, 01:43 AM
see what happens tomorrow good night enough of this for today.
Posted by nuclear, 03-02-2004, 01:45 AM
Mind if I have one too? Can't believe they nullrouted the license servers like that...lol. I'm not sure who takes the idiot of the day award... EV1 for paying SCO; or Burst for screwing the pooch for a few days, losing their cpanel licenses, and then BLOCKING any hope that their customers have of obtaining an emergency license.
Posted by FHDave, 03-02-2004, 01:46 AM
This gotta be the largest thread on WHT, or the fastest growing thread! Impressive ... Good luck with everybody.
Posted by lithiumSEO, 03-02-2004, 01:52 AM
My server is down again.. anyone else?
Posted by gkong, 03-02-2004, 01:53 AM
My server seems to be fine right now
Posted by MonkeyFiles, 03-02-2004, 01:54 AM
My site is fine
Posted by lithiumSEO, 03-02-2004, 01:58 AM
Must be just my server then.. trying to get ahold of them and opened a ticket.
Posted by nuclear, 03-02-2004, 02:00 AM
"Error, we're sorry. This PerlDesk license has been revoked due to incompetence. Please smash head on keyboard to contact our sales team."
Posted by MonkeyFiles, 03-02-2004, 02:02 AM
You guys know what... this breaks the rule about hating on people so much, yet the moderators have not shut is down. They are smart fellers.
Posted by whmcsguru, 03-02-2004, 02:05 AM
Who's hating? We're all being very polite (With the exception of a few posts). Granted, there are a couple of posts that are "hating", but for the most part, the thread has been very decent, considering the gross negligence of the company involved, and the length of this negligence.
Posted by joshiee, 03-02-2004, 02:06 AM
Well, we need to know about whats going on, since status seems to be changing every once in a while, now i am able to use a 3-day license- maybe burstnet lifted the nullroute.. im not sure i didnt bother tracing it
Posted by MonkeyFiles, 03-02-2004, 02:07 AM
Yea they removed it as soon as I said it was illegal.
Posted by HostMidwest, 03-02-2004, 02:13 AM
http://scrantontimes.com/site/news.c...d=415898&rfi=8 (search for Burst) Has this been resolved? Also, why did they delete this thread: http://forums.burst.net/showthread.p...5&pagenumber=3 ? Something fishy is going on.
Posted by saint1959, 03-02-2004, 02:19 AM
"http://scrantontimes.com/site/news....15898&rfi=8 (search for Burst) Has this been resolved?" ---------------------------------- Wow, so they didn't pay any bills at all lately, not even tax bills to the gov't. Thanks for posting that link. It will certainly weigh in our coming decision on what to do with what's left of our customer base at Busrt.
Posted by bhafer, 03-02-2004, 02:19 AM
sad, so so sad
Posted by lithiumSEO, 03-02-2004, 02:20 AM
Okay, so now my server is back up.. but my email isn't working.. POP or webmail.. I tried contacting support, the heavy accented guy told me there was nothing I could do to get my mail server up because of the cpanel license issue.. Is this true? Can I not restart a mail server because I can't get into CPanel? Please help. Also, I was away for a few hours so I don't know what it takes to get a 3 day license on my server... anyone?
Posted by saint1959, 03-02-2004, 02:21 AM
ev1 actually paid SCO??? wow, er, um...I am pretty sure I have some copyrighted lines of code in Linux too, I can't show anyone which lines, but kindly excuse me while I go draft an invoice to send to Ev1...lol anyway, just to keep the post on topic, my Nocster servers are still up at this hour for the person who reported a little bit ago that their server was down...goodnight to all.
Posted by MonkeyFiles, 03-02-2004, 02:21 AM
Can you give us a hyper link?
Posted by thedavid, 03-02-2004, 02:21 AM
This is true - read my warning earlier - any restart of a non-licensed cpanel server will stop pop3 from working.
Posted by iNCLiP, 03-02-2004, 02:21 AM
this was just added to burst forum What's up with this http://scrantontimes.com/site/news.c...d=415898&rfi=8 search for Burst?
Posted by HostMidwest, 03-02-2004, 02:22 AM
Actually, he was quoting me... here it is again: http://scrantontimes.com/site/news.c...d=415898&rfi=8
Posted by whmcsguru, 03-02-2004, 02:22 AM
damn, $78k in back taxes can we say OOOOOOPS
Posted by HostMidwest, 03-02-2004, 02:24 AM
That was me. It seemed like they deleted one of my posts, so I posted it again in another thread, and posted it here. I got a tip-off from a person who shall remain unnamed (unless they want to come out).
Posted by iNCLiP, 03-02-2004, 02:28 AM
they deleted on there forum but it's to late. it's everywhere now!
Posted by HostJedi, 03-02-2004, 02:29 AM
That lien has been around for some time. We have payment arrangements with the IRS on it for months now...nothing to be concerned about. We are not going anywhere, and we expect to have the lien removed within the next few months. We have been in business for 12+ years, and we'll be here for another 12 years... You would be surprised how many companies have liens. We have had several in our 12 years of doing business. I can count three ISPs in Scranton alone that have tax leins currently. That $78K may seem like alot of $ to you, but we have multi-million dollar revenues, and it is not as large of a sum to us. Like many companies in the internet/telco business, we got beat up pretty bad in 2000/2001, but I am proud to say we are in the best financial shape on the books we have been in two years now. Our assets far outweigh our debt, and what debt we have, we have payment arangements made out for the majority of it. We even received additional financing from our bank several months back, which to state it bluntly-they would not lend us additional money if we were not financially stable.
Posted by MonkeyFiles, 03-02-2004, 02:32 AM
So burst, can you tell us why cPanel has been shut down?
Posted by saint1959, 03-02-2004, 02:33 AM
BusrtDAN wrote "That $78K may seem like alot of $ to you, but we have multi-million dollar revenues, and it is not as large of a sum to us." Great...maybe some SLA refunds won't be that large a sum to you either? He he...
Posted by HostMidwest, 03-02-2004, 02:33 AM
A billing dispute. For the record, they did stop blocking CPanel.
Posted by HostJedi, 03-02-2004, 02:34 AM
<< So burst, can you tell us why cPanel has been shut down? >> Cpanel licensing has been re-activated.
Posted by MonkeyFiles, 03-02-2004, 02:35 AM
Why am I still getting that it is not at www.Monkeyfiles.net on the Raine.Raine-tech.com server?
Posted by zakboca, 03-02-2004, 02:43 AM
Not for us.
Posted by SoftWareRevue, 03-02-2004, 02:46 AM
We had to run /usr/local/cpanel/cpkeyclt on a couple servers.
Posted by DisgustedwFP, 03-02-2004, 02:48 AM
Dream away
Posted by Haze, 03-02-2004, 02:52 AM
Try running: /usr/local/cpanel/cpkeyclt
Posted by saint1959, 03-02-2004, 02:58 AM
I ran /usr/local/cpanel/cpkeyclt but get error unrecongized character \x7F at cpkeyclt line 1
Posted by IHSL, 03-02-2004, 03:03 AM
Strange. A call for help on several issues, over several weeks receives little, or no response. However, question how much money they are making, and they post the longest post they've done (possibly?) in this thread. It shows the true roots of a company, when they will boast how much they are worth, but in the same breath, totally ignore users calls for help, calls for some kind of apology, and calls for some kind of monetary settlement, even if it is severance. When you pick up the pieces of this awful 3 days your head's flipantly called "small outages", then maybe you'll realise that reputation, and guarding your assets (not monetary), sometimes come before "being in the best financial shape in two years". Your ethics, your morals, your business strategies (or lack of, in all cases), and your outright lies have no doubt secured yourselves a black mark for a long time. Everyone can understand downtime, it's part and parcel of business, but as with most cases, you learn the true quality (or lack of) a company, when the chips are down, and the backs are to the wall. I can safely say that if there was indeed a regulating body (not saying there should be), you would most probably be out of business. Simon
Posted by saint1959, 03-02-2004, 03:40 AM
I ran /usr/local/cpanel/cpkeyclt but get error unrecongized character \x7F at cpkeyclt line 1 ---------------------------------------- nevermind...got it to work
Posted by Kran, 03-02-2004, 03:57 AM
Did Burstnet fixed completly the issue with Cpanel? i received my temporarly license, and did a /usr/local/cpanel/cpkeyclt I tought this was the command for a temporarly license?? Has the issue been completly resolved? or we will be with out a license 3 days from now?
Posted by bhafer, 03-02-2004, 04:18 AM
na, the license is run off cpanel.net, so you don't have to worry. There is nothing you need to do to switch it on your server.
Posted by 1boss1, 03-02-2004, 06:28 AM
Your assets outweigh your debt? In other words, if you sold up the lot you will have a few dollars left over for pizza after the bills. Now if your income outweighed your debts, then that's cause for gloating about financial stability. If things are so great, why borrow? Also did the bank laugh when you purchased a back-up Telco line with the money which was the same line as you already had? Anyhow it was [sarcasm] nice being with you [/sarcasm] and loosing enough business to throw my hands in the air and shut up shop for good. Goodbye Burst.
Posted by GordonH, 03-02-2004, 06:43 AM
This is not a statement about Burst. But in my experience banks are highly likely to lend money to businesses which are in financial difficulty if the banks existing investment is in danger of being lost if the business goes under. "If you owe the bank $50,000 you have a problem. If you owe the bank $50,000,000 the bank's got a problem." Some businesses do survive on keeping th bank up to its neck, sometimes by coercing less expereinced bank staff into linking their careers to the possible failure of the business. I have seen this several times. Its quite clever really, so the fact tha a bank is backing a business does not make me feel any more or less confident in any business.
Posted by serialbeggar, 03-02-2004, 07:31 AM
Back in the early '90s Donald Trump was in this situation you described. He had cash flow problems and couldn't make his payments for his new casinos. No sweat off his back. After negotiations, his half dozen bankers were "convinced" to redesign his outstanding loans so that he didn't need to declare bankruptcy. A few years later, he made the Billionaire's Boys club.
Posted by GordonH, 03-02-2004, 07:38 AM
The trick is to get the bank in a position where it has no choice but to keep bailing you out.
Posted by sightz, 03-02-2004, 08:44 AM
Burstnet, The tax lien may not be much to you, but I have to tell you it weighed in my (fortuitous) decision to move my business. I cannot afford to host my clients at a facility that even has the appearance of financial trouble or poor management. I moved my clients from my last DC less than a month before they declared bankruptcy. You finances are important to your resellers. The other reasons I moved were: 1. Most important of all: The messages posted on WHT by people from Burstnet yelling at and belittling customers in a public forum. Shows a complete lack of professionalism and respect. 2. The network issues, false redundancy, stupid mistakes (like not investigating the source of your backup transport), and not answering the phone on weekends. I thank the gods of bandwidth that the tax lien issue came to light last month - that's what got the ball rolling and I think it saved my business.
Posted by cybexhost1, 03-02-2004, 06:36 PM
I believe it is safe to close this thread now. 24 hours of uptime, as unheard of as it is with Burst, it is currently happening.
Posted by thedavid, 03-02-2004, 06:40 PM
Agreed. Thread closed.


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