The Planet/Servermatrix outage

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Posted by techmonkey, 08-06-2004, 11:53 AM
Anyones server at The Planet down, or is it just me?
Posted by v-rod, 08-06-2004, 11:55 AM
Yea, I called and they said it was a network issue.
Posted by NoFearGaming, 08-06-2004, 11:55 AM
Mine is down as well.
Posted by 0utlier, 08-06-2004, 11:56 AM
I have two ThePlanet servers down. I called and they said it was a network issue. Didn't get any more info than that as they usually have these things fixed in minutes. Unfortunately, I'm working on 25 minutes of downtime now. So much for 100% uptime for this month.
Posted by TLott, 08-06-2004, 11:58 AM
Yes, 2 of my machines in DLLSTX4 are down, however machines in DLLSTX2 appears to be fine.
Posted by NoFearGaming, 08-06-2004, 11:58 AM
Seems to be a hit and miss.
Posted by TLott, 08-06-2004, 11:59 AM
Up? Pinging.
Posted by NoFearGaming, 08-06-2004, 12:00 PM
my site is back.
Posted by weeee, 08-06-2004, 12:01 PM
sighzzz..service level really dropping very badly!!! down twice in 2 days.... totally unaccesible support ticket takes 5 hours to reply too WHY!!!????
Posted by HD-Sam, 08-06-2004, 12:02 PM
Mine is still offline, I called theplanet, they said its network issue as well and it should be up momentarily.
Posted by Trix, 08-06-2004, 12:03 PM
3 of my mates servers are offline, and the popular tech site "neowin.net" is down and thats hosted @ the planet aswell, mabye they knocked down a few racks or something, btw all the routers are reporting online in there control panel for me Last edited by Trix; 08-06-2004 at 12:12 PM.
Posted by HD-Sam, 08-06-2004, 12:06 PM
its online now. - Scratch that, its back offline again
Posted by TLott, 08-06-2004, 12:07 PM
Here we go again...... (down) Actually one of my rigs is up, one is down.
Posted by v-rod, 08-06-2004, 12:07 PM
Down again!!
Posted by coight, 08-06-2004, 12:08 PM
Theplanet is indeed down (parts of it) see: http://forums.servermatrix.com/viewtopic.php?t=9439
Posted by NoFearGaming, 08-06-2004, 12:08 PM
Down again here as well
Posted by trza2k, 08-06-2004, 12:10 PM
Same here. Managed to login a few mins ago and then gone again
Posted by coight, 08-06-2004, 12:10 PM
http://forums.servermatrix.com/viewtopic.php?t=9439
Posted by TekPrime, 08-06-2004, 12:11 PM
It has been up and down in the last 45 minutes. If you go over to the servermatrix forums (network forum), there is a current thread on this issue.
Posted by crucialx, 08-06-2004, 12:11 PM
Yesterday I had 50% packet loss on one server for 10-20 minutes, and today I reports show down over 10 minutes. This is only for the new DC.
Posted by BigBison, 08-06-2004, 12:12 PM
Ouch!!
Posted by weeee, 08-06-2004, 12:12 PM
my server is up and its not hardware
Posted by HD-Sam, 08-06-2004, 12:13 PM
back online, anyone know where the SLA Documentation is? --- UPDATE back down again Last edited by HD-Sam; 08-06-2004 at 12:19 PM.
Posted by Trix, 08-06-2004, 12:13 PM
damn it, that routers keepon going up and down - i'm checking from test/test @ orbit.theplanet.com
Posted by ChaosHosting, 08-06-2004, 12:14 PM
Yep, a trace shows quite a few packets being lost, not looking good... Greg
Posted by SniperDevil, 08-06-2004, 12:17 PM
STX4 is bad news... period. It will take some time for them to get settled in and for STX4 to get the reputation and uptime of STX2, IMO.
Posted by Defcon|Rich, 08-06-2004, 12:17 PM
ouch
Posted by weeee, 08-06-2004, 12:19 PM
this is tne 2nd time in 2 days SM and TP having problems.... I have boxes with both company, before this 2 days there were many many short outrage lasting from 10-30 mins too !!!! my support ticket also took more than 5 hrs to answers!!! this wasnt like this back in may and july seperately !!!!
Posted by trza2k, 08-06-2004, 12:19 PM
i'm sure its 100% uptime for network/power
Posted by BlikWerk, 08-06-2004, 12:26 PM
Up Down Up... no wait...back down Going on 45 minutes.
Posted by barry wu, 08-06-2004, 12:33 PM
can anyone tall me why my server up and down in TP. it seems not a ddos
Posted by HD-Sam, 08-06-2004, 12:34 PM
online --hope it stays this way
Posted by Defcon|Rich, 08-06-2004, 12:34 PM
The only one that can tell you that is the support dept. at TP. Sorry.
Posted by webhost4sal3, 08-06-2004, 12:34 PM
Yes I was down for a bit this morning.
Posted by Walter, 08-06-2004, 12:35 PM
See http://forums.servermatrix.com/viewtopic.php?t=9439
Posted by Trix, 08-06-2004, 12:38 PM
yup, one of their "redundent" router(s) seems to be down. Trix
Posted by Homer-HB, 08-06-2004, 12:38 PM
My server was getting packetloss earlier, but it's still online. (SM)
Posted by BlikWerk, 08-06-2004, 12:40 PM
We're still down.
Posted by barry wu, 08-06-2004, 12:43 PM
Network Event Aug 6, 2004 Summary: This morning we have experienced an intermittent network condition beginning at approximately 9:00am, causing some customers at DLLSTX4 to experience degraded network performance. Our networking engineering group is working on this issue and hopes to have this issue resolved shortly. We apologize for the troubles.
Posted by BlikWerk, 08-06-2004, 12:44 PM
We're up Looks good this time *knocks on wood*
Posted by expert_21, 08-06-2004, 12:53 PM
so much of 100% uptime eh?
Posted by Trix, 08-06-2004, 12:54 PM
um all the sites/servers that were offline for me seem to be back up for me now and avnt gone down in the last 5 mins
Posted by freeflight2, 08-06-2004, 12:56 PM
guess I was lucky this time... I am still in the old D2. I hope TP is going to hire some talented networking guys... I am complaining since months that our TC servers are getting 'cut off' at about 12 - 16mbit once a week (network gets so slow that traffic drops down to 6mbit for 1-2 hours + 30% ping loss). It's scary to imagine how they are going to handle things once they are going to hit their network limits and more and more customers are still floodding to them.
Posted by hostbox, 08-06-2004, 01:03 PM
isn't supposed to be 99.99% Uptime SLA Guarantee?
Posted by rmMark1, 08-06-2004, 01:08 PM
There is no such thing and I dont care if any SLA tells you this. Cash in and dont be fooled again.
Posted by Matt, 08-06-2004, 01:10 PM
Merged a few threads....